Q&A board

Q & A Lists
Item Question & Answer
Buy1 get 1gift!UNDER ARMOUR Waterproof Drawstring Bag/Sports bag/Backpack /pouch/ Shoulder/Shoes bag
Buy1 get 1gift!UNDER ARMOUR Waterproof Drawstring Bag/Sports bag/Backpack /pouch/ Shoulder/Shoes bag
Item Q&A
  • Question : Inquiry from gta****Feb 15, 2018

  • Question : Inquiry related delivery from gg0****Feb 11, 2018

    Hi, i have not receive my item. pls advise

    Answer : [Re] Inquiry related delivery from gg0****

    Hi, we forgot to ask you to check whether the address is correct:181 ANG MO KIO AVENUE 5 #03-2928 S560181, by singpost normal mail, the post men will put item into letter box , if you checked but there is still nothing, please submit the non receipt claim for qoo10 to keep record, we will file the lost case to police, qoo10 and singpost , any one of them may call buyer for investigation.
    we will provide you the repost solutions after we receive the non- receipt claim. Thank you for your understanding.

  • Question : Inquiry related delivery from lov****Feb 01, 2018

  • Question : Inquiry from and****Jan 13, 2018

  • Question : Inquiry for the item from myb****Jan 10, 2018

+View all Notice, FAQ, Q&A >>
Over 3000review! Mens Automatic Buckle Belt/wallet/Business Genuine Cowhide Leather Belt /Watch
Over 3000review! Mens Automatic Buckle Belt/wallet/Business Genuine Cowhide Leather Belt /Watch
Item Q&A
  • Question : Inquiry for the item from hip****Feb 17, 2018

    Are all belt designs available in 130cm or is it only limited to certain designs ?

    Answer : [Re] Inquiry for the item from hip****

    HI,there are 2 types of buckle, auto type from (A01-B19),black belt 130cm is available for all auto type design,, brown belt 130cm is avaible for all auto type design., needle type(B-20)black 130cm is avaible, needle brown longest is only 125cm, please dont forget ot indicate your waist line in memo to seller, then we will know the order is from you. thanks.

  • Question : Belt SizeDec 29, 2017

    I indicated my size as instructed but i received a generic size.
    Advice me the next course of action or i will dispute the payment.

    Answer : [Re] Belt Size

    hi,good day, there is no indication the belt size in the memo to seller, and our longest belt only can fit up to 52inches, if the belt can not fit you, please help to post it back to us and we process refund. the money will go back into you Qaccount. Thanks.

    Question : [Re] Belt Size

    Good Day, i put on other items as a memo.
    I will post it back. Thank you for your prompt reply.

    Answer : [Re] Belt Size

    I've never return any item before. How do you go about returning the item to you?

    Question : [Re] Belt Size

    Hi, plase use any plastic bag or envelope to warp it, and put on $1.15 stamp, post it to:Joyce BLK891A #09-199 WOODLANDS DRIVE 50 S730891 , we will refund the money once we receive the returned item.Thanks.

  • Question : Inquiry for the item from Raz****Dec 29, 2017

    Hi , as today 29 Dec still not receive my order (240598399 order no) is it lost during mailing or been stolen by someone or the postmen put in wrong letterbox ?pls help me .Thanks

    Answer : [Re] Inquiry for the item from Raz****

    Hi, we are so sorry about the delay shipping by singpost.For singpost normal mail, it takes 2-5 working days,but sometime it will delay up to 2 weeks.The postmen will put item into your letter box.
    in your case, please wait for some more days, revert back to us if you yet receive by next thursday.
    Thanks.

  • Question : Cart no. 115741428 Belt for waist 42" pleaseDec 26, 2017

    Hi Seller,
    I have placed the order today, 26 Dec 17.
    For the belt, I need it to be long enough for a 42-inch waist please. Thank you!

    Answer : [Re] Cart no. 115741428 Belt for waist 42" please

    HI, ok, noted, we will post out the belt suitable for 42 inches, if it is too long, you may cut it off from the front part to adjust. Thanks.

  • Question : is needle belt B21 available?Dec 21, 2017

    is needle belt B21 available? I cannot find it in the lsit

    Answer : [Re] is needle belt B21 available?

    hi,we are so sorry, this is item the supplier also oos. Thanks and so sorry once againg.

+View all Notice, FAQ, Q&A >>
Free shipping!Flexible LED USB Table Lamp/Motion sensor auto on off led light/desk lamp/study light
Free shipping!Flexible LED USB Table Lamp/Motion sensor auto on off led light/desk lamp/study light
Item Q&A
  • Question : Item not receivedFeb 06, 2018

    Hi there,

    I've yet to receive my item. Please check and contact me

    Order no: 245591708

    Thank you
    Idy
    Idy_1989@hotmail.com

    Answer : [Re] Item not received

    Hi, we posted to 1 CREATE WAY #06-01 CREATE TOWER, S138602.
    For singpost normal mail, it takes 3-5 working days,but sometime it will delay up to 2 weeks.The postmen will put item into your letter box.
    1)Did you check your letter box?Or any collection notice from postoffice in side your letter box?

    Thanks.

    Question : [Re] Item not received

    Hi thank you for your reply, i've checked letter box daily and there isnt any collection notice as well. I do hope it's not lost but just delayed due to festive season.
    i will keep you updated when i received it. for now, i've yet to receive it.

    Thank you
    Idy

    Answer : [Re] Item not received

    Hi, ok, noted, please wait for some more days, revert back to us if you yet receive it by next monday, please check with your receiption or guard house as well..Thanks.

    Question : [Re] Item not received

    Dear Seller,

    I've yet to receive my package. my address is a office and previously i do not have any issues receiving items from online purchases.

    Please advice

    Answer : [Re] Item not received

    Dear Seller,
    i did not receive the item and yet the status has been changed to delivered.

    please check.

    thank you

    Question : [Re] Item not received

    Hi dear buyer, we are really sorry about the delay because for singpost normal mail, we can not control the situation after the item leave our hand. Please submit the non receipt claim for qoo10 to keep record,we will file the lost case to police, qoo10 and singpost , any one of them may call buyer for investigation.
    we will provide you the repost solutions after we receive the non- receipt claim. Thank you for your understanding.

    Answer : [Re] Item not received

    thank you.

    Question : [Re] Item not received

    Hi, we have received the non-receipt cliam already, we will file the lost case tmw. And we have 3 solutions here:1)To prevent the lost again,please top up 2.49(Qexpress charge us $3.99, means you paid for partial cost of Qexpress ), we bare the lost of postage&item that we sent to you by normal mail previously, we will resend another pc to you by Qexpress. 2) would you like to self collect from our place without any top up,we are at woodlands area,
    3) place new order(can be any item from our shop) with qexpress and we will send the new order together with the previous order to you by qexpress.
    Please tell us what is your option,Option 1 is highly recommended.If you receive the item at the mean time, please help to confirm the delivery
    Thank you for your understanding.

  • Question : Anti slip padFeb 07, 2018

    Hi, for my purchase no: 116640549 which was delivered yesterday, i discover that it did not came with anti slip pad, please advise if you can ship it to me.

    Answer : [Re] Anti slip pad

    Hi, we are so sorry this design last time have the rubber, but now supplier remove it bacause they found the anti slip rubber is very easy to drop. we will edit the item page , thank you.

  • Question : Inquiry for the item from sue****Jan 29, 2018

    How many hours can the lamp last after a full charge? Is it bright enough for bedroom?

    Answer : [Re] Inquiry for the item from sue****

    Hi, 2-3 hours for the brightest mode, brightest mode is enough bright for bed room, thanks.

  • Question : Flexible Led Design 2Jan 27, 2018

    Hi Seller,

    Do you sell the UBS charger only? I misplaced my original USB charger.
    Are all flexible Led, regardless of its design, uses / share the same USB charger?
    Thank you

    Answer : [Re] Flexible Led Design 2

    Hi, now we only have the usb charger for the design 1 and design 2,Design 3 /4/5 are different charger. kindly show us what kind of teh light you have purchased, thanks.

    Question : [Re] Flexible Led Design 2

    Thanks. I purchased design 2 flexible led. Do you sell the charger only? How much is it?

    Answer : [Re] Flexible Led Design 2

    HI, yes, still have , $1.39 per pc, $0.60 shipping fee, so total is $1.99, if you need it, please click the link below to order, and indicate in memo to seller that you want the cable charger for Design 2 LED light.

    https://www.qoo10.sg/item/ITEM-PRICE-TOP-UP-DUAL-AND-TRIPLE-CAR-CHARGER-CHARGER-FOR-ALL/556023394


    thanks

  • Question : charging indicatorJan 13, 2018

    Just received LED desk lamp design 1. Nice item and I love it. According to the instruction book, if I charge the desk lamp, there will be an indicator light. However, when I charge it, there is no indicator light.

    1. Is that the correct behavior?
    2. How do I know if my desk lamp is charging?
    3. Can I charge and on the desk lamp at the same time?.

    Answer : [Re] charging indicator

    hi,dear buyer
    1)Design 1 without charging indicator
    2)Once connect to usb port, it start to charge, the fully charge time is about 3-6 hours depends what power souce you connect to , wallet plug adaptor is only 3 hours, computer is about 5-6hours.
    3)Always can charge and on the lamp at the same time.Can keep the USB cable connected to the port all the time(Even after fully charge).
    Thanks

+View all Notice, FAQ, Q&A >>
3rd GEN SAP Anion Filter Shower Head/LED/3mode Purifying showerhead /300% pressure up/50% water save
3rd GEN SAP Anion Filter Shower Head/LED/3mode Purifying showerhead /300% pressure up/50% water save
Item Q&A
  • Question : Inquiry for the item from rya****Feb 11, 2018

  • Question : Inquiry for the item from mjs****Jan 29, 2018

    Hi i interested but dk which to choose? Can help choose the best one, i want save my bill water...

    Answer : [Re] Inquiry for the item from mjs****

    Hi, the small size of the single mode can save water most, code number is #05B)Small-Single mode SAP Anion Shower Head, thans.

    Question : [Re] Inquiry for the item from mjs****

    So which options to choose i want save bill and high water pressure

    Answer : [Re] Inquiry for the item from mjs****

    HI the option is #05B)Small-Single mode SAP Anion Shower Head,also can refer to attachment, Thanks.

  • Question : Enquiry on items typeDec 29, 2017

    Hi Seller,

    May I know what is the difference between the 2nd and 3rd Generation and also the classic and non classic type?

    Thanks

    Answer : [Re] Enquiry on items type

    Hi, the 2nd GEN is with beads and the 3rd GEN is with filter. The classic design is with round and flat head and the non classic is with a bit longer head, the function is same for both classic and non classic. Thanks.

  • Question : Inquiry related delivery from cas****Nov 21, 2017

    Hi,
    Still not receive my item, stated shipped out on 15 Nov

    Answer : [Re] Inquiry related delivery from cas****


    2017-11-22 11:21:54

    Hi, for singpost normal mail, it takes 2-5 working days but some item will delay up to 2 weeks,
    1)did you check your letter box?
    Thanks.

    Question : [Re] Inquiry related delivery from cas****

    I have check today still haven receive, my other item from other seller shipped on 15 nov and had received seen yesterday

    Answer : [Re] Inquiry related delivery from cas****

    Hi, some time the item will delay up to 2 weeks, in your case, if you yet receive it by next tuesday,please summit the non receipt claim for qoo10 to keep record,we will file the lost case to police, qoo10 and singpost , any one of them may call buyer for investigation.
    we will provide you the solutions after we receive the non- receipt claim and file the lost case. Thank you for your understanding.

  • Question : Inquiry for the item from dor****Nov 21, 2017

    Hi. How long do we need to change the shower head with beads?

    Answer : [Re] Inquiry for the item from dor****

    Hi,there is no need to change the shower head beads. The beads can last 2 years. but you can take out to clean from time to time. Thanks.

+View all Notice, FAQ, Q&A >>
Buy 5 get 1 free!Mens Brief/3D-Convex mens underwear/Modal Mens boxer/Mens panty/Breathable and Soft
Buy 5 get 1 free!Mens Brief/3D-Convex mens underwear/Modal Mens boxer/Mens panty/Breathable and Soft
Item Q&A
  • Question : 116848298Feb 10, 2018

    have place an order just a while ago. for the free item, can you give me the same design what i order.

    thanks!

    Answer : [Re] 116848298

    Hi buyer. okay noted. Thanks

  • Question : Inquiry for the item from w_y****Feb 09, 2018

    Hi seller
    Have made order for size xxl
    For height 166cm weight 63kg...waist around 32in
    Is it ok? Pls advise. Tq.

    Answer : [Re] Inquiry for the item from w_y****

    Hi dear buyer, yes can fit. Thanks

    Question : [Re] Inquiry for the item from w_y****

    Ok tks

    Answer : [Re] Inquiry for the item from w_y****

    Thanks.

  • Question : Inquiry for the item from adk****Jan 24, 2018

    Hi,

    If my hubby waist is abt 34 inch , what size should i choose? XXL or XXXL?

    Ak

    Answer : [Re] Inquiry for the item from adk****

    Hi, 2xl can fit, thanks.

  • Question : Inquiry for the item from adk****Jan 24, 2018

    Hi,

    If my hubby waist is abt 34 inch , what size should i choose? XXL or XXXL?

    Ak

    Answer : [Re] Inquiry for the item from adk****

    Hi, 2xl can fit, thanks.

  • Question : Inquiry for the item from adk****Jan 24, 2018

    Hi,

    If my hubby waist is abt 34 inch , what size should i choose? XXL or XXXL?

    Ak

    Answer : [Re] Inquiry for the item from adk****

    Hi, 2xl can fit, thanks.

+View all Notice, FAQ, Q&A >>
Auto open close Magic Umbrella/UV light Super Large Reverse Umbrella/Nano/511 Tactical Umbrella
Auto open close Magic Umbrella/UV light Super Large Reverse Umbrella/Nano/511 Tactical Umbrella
Item Q&A
  • Question : Inquiry for the item from yap****Feb 09, 2018

    Hi may I know when will you restock the double layer auto umbrella?

    Answer : [Re] Inquiry for the item from yap****

    Hi dear buyer, the new stock will come in 10days. Thanks

    Question : [Re] Inquiry for the item from yap****

    Okay thank you :)

    Answer : [Re] Inquiry for the item from yap****

    Thanks. :)

  • Question : 关于商品chr****会员的咨询。Feb 03, 2018

    这个断了,我要怎么做?请回复谢谢

    Answer : [Re] 关于商品chr****会员的咨询。

    请问是螺丝掉下来了,还是那个塑料的断了呢? 请问你是几时购买的? 谢谢!

  • Question : Inquiry from lim****Jan 28, 2018

    Weight of the large umberlla auto

    Answer : [Re] Inquiry from lim****

    HI sorry, which desing ? Thanks.

    Question : [Re] Inquiry from lim****

    5.11

    Answer : [Re] Inquiry from lim****

    Hi,about 500-530g, depends on single layer or double layer Thanks.

  • Question : Inquiry for the item from Sha****Jan 26, 2018

    Can I know when is the restock for medium with black coating auto navy blue?

    Answer : [Re] Inquiry for the item from Sha****

    HI in about 3 weeks to 1 month, thanks

  • Question : Inquiry for the item from lio****Jan 24, 2018

    Please advise on date of restock for reverse umbrella , blue in colour. Thanks

    Answer : [Re] Inquiry for the item from lio****

    Hi, the new stock of blue will come in about 3 weeks , really sorry about this, thanks =:)

+View all Notice, FAQ, Q&A >>
Mens belt
Mens belt
Item Q&A
  • Question : 关于商品coc****会员的咨询。Jan 31, 2018

    请问这货还有卖吗?

    Answer : [Re] 关于商品coc****会员的咨询。

    hi, 有的,这个是不带皮带扣头的, 皮带的长度是110到125cm, 你可以备注在"Memo to seller"里面说你要125cm 的, please see the attachment, Thanks

  • Question : 关于商品coc****会员的咨询。Jan 31, 2018

    请问我要买的腰带,可以选125 cm 的吗

    Answer : [Re] 关于商品coc****会员的咨询。

    你好, 皮带的长度是110到125cm, 你可以备注在"Memo to seller"里面说你要125cm 的, please see the attachment, Thanks

  • Question : 关于商品coc****会员的咨询。Jan 31, 2018

    请问这条腰带的长度是多少?我要125cm长的。我怎么知道。谢谢

    Answer : [Re] 关于商品coc****会员的咨询。

    你好, 皮带的长度是110到125cm, 你可以备注在"Memo to seller"里面说你要125cm 的, please see the attachment, Thanks

  • Question : [About Item] Related InquiriesMar 15, 2017

    Hi, I have ordered a belt but forgot to indicate the length. Waist line 42inch (125cm). Pls take note

    Order no. 209564025

    Thanks!

    Answer : [Re] [About Item] Related Inquiries

    Hi, ok, noted, we will send out the 125cm belt to you. Thanks.

  • Question : [About Item] Related InquiriesFeb 26, 2017

    Hi
    I need the auto and needle belts to fit a 32 inch waist line.
    What is the recommended length to take.
    What are the width of the belts?
    I need all in brown color.
    Pls advise soonest.
    Sylvia 93872510

    Answer : [Re] [About Item] Related Inquiries

    HI, our belt is adjustable, Our shortest belt can fit 32 inches,if it is too long, you can cut from the front part. There is color option for belt when you place order, please choose the brown color. Our belt width is 3.5cm. we will message this info to your phone 93872510. Thanks.

+View all Notice, FAQ, Q&A >>
Buy 5 get 1 free! Many designs/maternity underwear/maternity panties/maternity pants
Buy 5 get 1 free! Many designs/maternity underwear/maternity panties/maternity pants
Item Q&A
  • Question : Inquiry for the item from mae****Jan 17, 2018

    Can i know when will item D be restocked?

    Answer : [Re] Inquiry for the item from mae****

    HI, on the way , may need 7-10 days, thanks .

  • Question : Inquiry for the item from Ela****Dec 28, 2017

    Hi Seller, I have purchased on 12th dec but till now haven received. can you please check? thanks

    Answer : [Re] Inquiry for the item from Ela****

    Hi, we posted to 768 BEDOK RESERVOIR VIEW #01-215 S470768

    we are so sorry about the delay shipping by singpost.For singpost normal mail, it takes 2-5 working days,but sometime it will delay up to 2 weeks.The postmen will put item into your letter box.
    1)Did you check your letter box?Or any collection notice from postoffice in side your letter box?

    Thanks.

    Question : [Re] Inquiry for the item from Ela****

    Hi to date i still have not received..

    Answer : [Re] Inquiry for the item from Ela****

    Hi, please double check your address and revert back to us whether you have checked your letter box. Thanks.

Over3000Review!Reflective/Anti fog/UV shield/Adult/kids Swimming goggles/Power Degree Diving goggles
Over3000Review!Reflective/Anti fog/UV shield/Adult/kids Swimming goggles/Power Degree Diving goggles
Item Q&A
  • Question : Inquiry for the item from tje****Jan 14, 2018

    Hi your sy8200 power only have black colour in the option, I want red.

    Answer : [Re] Inquiry for the item from tje****

    Hi, we are so sorry the power range are all black color, thanks

  • Question : Inquiry for the item from tan****Oct 23, 2017

    I am looking for adult swimming goggles with ear plugs in the googles itself like the photo shown in your advertisement. I have attached it. Which one should I order from you? Thk u

    Answer : [Re] Inquiry for the item from tan****

    HI, the picture you attached is sy7200 design. Thanks =:)

  • Question : Inquiry for the item from tan****Oct 23, 2017

    Which adult goggles has ear plugs in it? Thk u

    Answer : [Re] Inquiry for the item from tan****

    Hi, 6100/7000/7200/6200power degree/ 8200 power degree all comes with free ear plug, Only the 8100 don't have ear plug by default. Butif you like the 8100 design, can leave in memo to seller as following: Please give me the free ear plug, than we will send to you as per you request. Thanks.

  • Question : Inquiry for the item from sel****Oct 15, 2017

    Are the adult goggles wth degree? As quite confuse as.shown 150-800 degree... wht does it mean? I am looking for normal goggle w/o degree so which model should i buy?

    Answer : [Re] Inquiry for the item from sel****

    Hi, the degree is from 150-800 for model of 6200 power degree and 8200 power degreegot (indication of the degree details like "200degree"when choose the option), the rest are all normal goggle, you may choose from 6100/7000/7200/8100/kids swimming/diving goggle, all above is normal goggle without any degree. Thanks -:)

  • Question : Power degree gogglesSep 20, 2017

+View all Notice, FAQ, Q&A >>
Japan Propolinse Natural Oral Mouth Wash/No More Bad Breath/Instant Teeth Brightening
Japan Propolinse Natural Oral Mouth Wash/No More Bad Breath/Instant Teeth Brightening
Item Q&A
  • Question : Inquiry for the item from chr****Jan 06, 2018

    Hi, do you have ‘Refresh’ and ‘Green Tea’ Propolinse Moith wash? I preferred to buy from you. Thanks!

    Answer : [Re] Inquiry for the item from chr****

    Hi, so sorry, currently we don't have , maybe in the future we will import, thanks and so sorry once again -:)

  • Question : Inquiry for the item from the****Oct 07, 2017

    Hello! Before i purchase a few bottles, may i know whens the expiry fr sakura and black one? Thanks!

    Answer : [Re] Inquiry for the item from the****

    HI, the expiry day is 2019 or 2020, thanks.

  • Question : Inquiry for the item from hwa****Aug 23, 2017

    For kids, do you have stock without whitening version?

    Answer : [Re] Inquiry for the item from hwa****

    Hi, sorry but we only have the whitening version. Thanks

  • Question : Inquiry for the item from Car****Aug 15, 2017

    Hi seller . I just bought two bottles from u , but I didn't see any expire date . How we know when expired?

    Answer : [Re] Inquiry for the item from Car****

    Hi, please see the attachment the highlighted one is the year of manufacture,741 is batch, A,H10 is the mark of production line, unopened one can keep for 3 years, once opened, 1 year only,
    Thanks.

    Question : [Re] Inquiry for the item from Car****

    Ok.. thank you very much

    Answer : [Re] Inquiry for the item from Car****

    Hi, ok, Thanks -:)

  • Question : restockJul 12, 2017

    restocking for standard 400ml size?

    Answer : [Re] restock

    Hi, we are so sorry that we also not sure because the supplier also oos. Thanks.

ME CON Transparent plastic slic(send out by Qexpress)
ME CON Transparent plastic slic(send out by Qexpress)
Item Q&A
  • Question : Is this the transparency paper used for projectors?Dec 19, 2017

    Is this the transparency paper used for projectors?

    How many pieces for each order?

    Answer : [Re] Is this the transparency paper used for projectors?

    hi, so sorry, this item is only for payment top up, there is no transparency paper in stock, thanks and so sorry once again.

Men and Teenager swimming trunks/swimming suit/men swimwear/swimming
Men and Teenager swimming trunks/swimming suit/men swimwear/swimming
Item Q&A
  • Question : Inquiry for the item from sim****Nov 15, 2017

    Hi, my waist is 28”, seem all sizes can fit, so which one is most suitable for me ? Thanks.

    Answer : [Re] Inquiry for the item from sim****

    Hi, all items except the items are 2xl and above. Recommend #01 ,Thanks.

  • Question : Inquiry for the item from pis****Nov 07, 2017

    hi
    waist about 29 inches
    which model and size should i choose?

    Answer : [Re] Inquiry for the item from pis****

    Hi, all the design can fit the 29 inches waist line except the following:1)design for kid,2)#07, 3)and those 2xl-4xl.
    Thanks.

    Question : [Re] Inquiry for the item from pis****

    for model #12, should i choose XL or 2XL?

    Answer : [Re] Inquiry for the item from pis****

    HI, XL is better fit. Thanks.

  • Question : Inquiry for the item from ian****Sep 04, 2017

  • Question : Inquiry for the item from swa****Aug 22, 2017

    When would item restock for lightning and sharkskin designed for size XL?

    Answer : [Re] Inquiry for the item from swa****

    Hi, we are so sorry, we cannot understand what is the design. Can you tell us what is the code of the item? Thanks

  • Question : Inquiry for the item from tan****Jul 28, 2017

    If waist is about 38-40., can fit in 4xl? Thanks

    Answer : [Re] Inquiry for the item from tan****

    Hi, if your size is 38-40 please choose #7 5xl it is suitable with 35-43 Inches. Thanks

+View all Notice, FAQ, Q&A >>
Clearance!Adjustable 18-23cm Silver Charm Bracelet/Charm Necklace/Genuine Unisex Leather Bracelet/Jewelry/Fashion Accessories/Christmas monther day gift/Free pouch/Free shipping/Free charm
Clearance!Adjustable 18-23cm Silver Charm Bracelet/Charm Necklace/Genuine Unisex Leather Bracelet/Jewelry/Fashion Accessories/Christmas monther day gift/Free pouch/Free shipping/Free charm
Item Q&A
  • Question : Inquiry for the item from sha****Jun 24, 2017

    Is this silver 925

    Answer : [Re] Inquiry for the item from sha****

    Hi, it is not silver 925 it is alloy. Thanks

  • Question : Inquiry for the item from ave****May 29, 2017

    Hi. How do we choose the 2 free items when we buy one? Are they the same exact bracelets? Thanks!

    Answer : [Re] Inquiry for the item from ave****

    Hi ,the 2 free item is not 2 free brecelets, is 2pcs of charm(randomly), please see the photo attachement. Thanks.

  • Question : Events - Charm BraceletSep 29, 2016

    Hi

    I have an event coming up and would love to have my guest customizing their own bracelet. The guests can choose their own charms and fix it themselves. Would like to know if you have a physical shop for me to view the charms and bracelets? Or do you have a package price for those bracelets?

    Looking forward to your reply.

    My contact number is 6805 0878. or alternatively, please provide me with your email address and we can liaise from th\ere. Thanks!

    Answer : [Re] Events - Charm Bracelet

    Hi, may i know how many pc you want? the price will base on how many pc you take. You may what app me at 98068208 to arrange timing for you to view the real thing. Thanks.

  • Question : AdviceApr 28, 2016

    Hi seller. I bought the bracelet which is too big for me. I would like to purchase a few more from you. My wrist size is 16 5cm. Can you please advice me which size I should get? Thank you!

    Answer : [Re] Advice

    Hi, if you wrist is 16.5, the chain should be 19cm,Thanks. If the chain is too big, can post back the chain only to exchange to 19cm or you can come to our place to try on the spot.We are at woodlands area. Thanks

    Question : [Re] Advice

    Oh great. Thanks! Can I have your location please? Cos I wanna purchase a few more. Thanks alot!

    Answer : [Re] Advice

    Hi, we are at woodlands area, we message our address now. Thanks.

  • Question : The offerOct 08, 2015

    There is a buy 1 get two free. May I know how do I get the two free and can I pick the designs ?

    Answer : [Re] The offer

    Hi, buy one get 2 free, 1 of free is the free pouch, another one is one pc of charm, yes, you can pick the designs, Please indicate the priority of the free charm you like: For example you can indicate in memo to seller as follow: I want xx design, if oos, give me yy design,or ww design,or zz design.Thanks.

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Cheapest!Free Gift!Unisex Backpack/School bag/Causual bag/Laptop Bag/computer bag/Shoulder bag/Travel bag/Handbag/sport bag/UP to 18.5 inch/SG Seller fast delivery!
Cheapest!Free Gift!Unisex Backpack/School bag/Causual bag/Laptop Bag/computer bag/Shoulder bag/Travel bag/Handbag/sport bag/UP to 18.5 inch/SG Seller fast delivery!
Item Q&A
  • Question : Weight of bagJul 28, 2016

    Hi, like to know the weight of style 4 & 6 Pls. Will style 3 be restocked? Thks

    Answer : [Re] Weight of bag

    HI, the bag is alll aobut 400gram. We are so sorry that we don't have plan to restock becuase all items is at. clearance.Thanks.

  • Question : Stock on Style 05Jan 23, 2016

    Any new stock coming in for the above mentioned? Thanks

    Answer : [Re] Stock on Style 05

    Hi, the design is oos and current we don't have plane to restock, so sorry about this. Thanks-:)

  • Question : PromotionNov 16, 2015

    Hi seller

    I would like to order 9 bags, is there any special promotion?

    Another thing is, i would need to send the bag to my office and will only be around Mon - Fri, 8.30am - 5.30pm. Please advise if we can request to have the items delivered at the stipulated time.

    Thanks.

    Answer : [Re] Promotion

    Hi, our price are very low already, all bags come with one free mini led light. We can ask Qexpress to arrange timing as per your request, but you need to leave message in memo to seller as follow:Please ask Qexpress to delivery from Mon - Fri, 8.30am - 5.30pm.Then we will know the order is from you and we will put on notice on the parcel.Thanks -:)

    Question : [Re] Promotion

    Hi

    Thanks for the reply. I was reading your reviews and saw some commenting on getting free bags. Just wondering if the promotion is ongoing as I might not need the extra bags.

    On the delivery, thanks! We will put it in the note to seller.

    Thank you and have a great day!!

    Answer : [Re] Promotion

    Hi, the buy2 get 1 free bag promotion is end already because all bags price are much lower than before, we check the stock, we still have some bag of design3--black, if you order 9 pcs, can put in memo to seller as follow:As agreed by joyce, please give me 2pc free design 3 black.My staff will send out extra 2pc of design. Thanks.

    Question : [Re] Promotion

    Hi

    I just sent in my order, but I forgot to change the shipping address and put in the note to seller.

    My Cart no. is 98954899 (Nov 17, 2015 ).

    Please help to change the shipping address to:
    226 Outram Road
    Block A, Level 6
    Singapore 169039

    Please also request for delivery to be between 8.30am - 5.30pm, Monday to Friday.

    Apologies for the inconvenience caused.

    Thank you so much!!

    Answer : [Re] Promotion

    Hi, noted, thanks

  • Question : I HAVE NOT YET RECIEVE MY ORDER BUT ON MY APP IT SAYS SHIPPING DELIVEREDSep 01, 2015

    Cart No. 97013238

    Order No. 151682907 and 151682908

    Hi Seller,

    kindly update me asap about my items if WHERE did they deliver them.

    It appeared on my app "shipping delivered" today where infact i have not yet recieved anything. From morning until now Im just here in our house and NO ONE came here to deliver my items.

    Kindly reply to me as soon as possible.

    Thank you.

    Answer : [Re] I HAVE NOT YET RECIEVE MY ORDER BUT ON MY APP IT SAYS SHIPPING DELIVERED

    Hi,From the system, someone signed already.Attached is the pic of signiture. Please double check your address: 6 EVERTON PARK 02-02 S080006 we will call qexpress to check TMW. Thanks.

  • Question : BUY 2 GET 1 FREEAug 28, 2015

    Good after Seller..
    i just wanna ask are u still going to have promotion like buy 2 get 1 free? If Yes, may i know when it will be?

    Thanks a lot.

    Answer : [Re] BUY 2 GET 1 FREE

    Hi, for promotion of buy 2 get 1 free, the free bag is style 03,we still have some style 03 black in stock, so if you order now and leave message in memo to seller as follow: As posted inquiry, i buy 2 bags, please send me one free style 03-black. Then we will konw the order is from you . Thanks.

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