Q&A board

Q & A Lists
Item Question & Answer
★Edison chopsticks★ Pororo Robocar Poli Tayo Thomas Frozen  Sofia Micky Kitty Marvel (Sweety)
★Edison chopsticks★ Pororo Robocar Poli Tayo Thomas Frozen Sofia Micky Kitty Marvel (Sweety)
Item Q&A
  • Question : Left hand chopsticks?May 16, 2018

    Hi are all the chopsticks available all for left handers? My daughter is a left hander and I just want to confirm before i purchase.

    Answer : [Re] Left hand chopsticks?

    Hi,
    Yes, all left handed available.
    Best regards,
    Choi

    Question : [Re] Left hand chopsticks?

    Hi I have just ordered 2 chopsticks. Please ensure they are all left handed chopsticks just as description.

    Answer : [Re] Left hand chopsticks?

    Please make sure the chopsticks are all LEFT hand. Thank you

    Question : [Re] Left hand chopsticks?

    Hi,
    I'm sorry I misunderstood.
    There are few left-handed, I thought you asked me those left-handed available.
    I should refund you.
    Sorry for the trouble.
    Best regards,
    Choi

  • Question : Inquiry for the item from Coo****May 09, 2018

★New★ Robocar Poli one touch jelly watch / Robocar Poli toy watch /(Given sweety)
★New★ Robocar Poli one touch jelly watch / Robocar Poli toy watch /(Given sweety)
Item Q&A
  • Question : Inquiry for the item from jas****May 13, 2018

    Hi when poli watch (blue one) will restock?

    Answer : [Re] Inquiry for the item from jas****

    Hi,
    I'm sorry it's sold out.
    How about this one?

    https://www.qoo10.sg/item/RESTOCK-ROBOCAR-POLI-MELODY-WATCH-GIVEN-SWEETY/412525724

    Best regards,
    Choi

    Question : [Re] Inquiry for the item from jas****

    Can send the link again?

    Answer : [Re] Inquiry for the item from jas****

    This one...

    https://www.qoo10.sg/item/RESTOCK-ROBOCAR-POLI-MELODY-WATCH-GIVEN-SWEETY/412525724

    Question : [Re] Inquiry for the item from jas****

    Sorry but can’t copy or click the link. Any other way I can see? Can msg me at 91275039

    Answer : [Re] Inquiry for the item from jas****

    Hi,
    Then, could you go my mini shop and search "watch"?
    This is my mini shop.
    https://www.qoo10.sg/shop/fantaseoki
    Thanks.
    Best regards,
    Choi

  • Question : [About Item] Related InquiriesFeb 09, 2017

    Restock poli and roy

    Answer : [Re] [About Item] Related Inquiries

    Hi,
    I'm sorry only amber available.
    Regards,
    Choi

  • Question : Restock Roy n poliDec 28, 2015

    May I know if there will b any restock?

    Answer : [Re] Restock Roy n poli

    Hi,
    I've updated.
    It's very limited stock, please check asap.
    Thanks.
    Best regards,
    Choi

  • Question : Poli stockDec 15, 2015

    Hi!
    When will new stock for Poli be in?
    Thanks!

    Answer : [Re] Poli stock

    Hi,
    I've updated the page, please check.
    Thanks.
    Best regards,
    Choi

  • Question : Restock for Poli and Roy?Sep 17, 2015

    Hi any restock for Poli and Roy?

    Answer : [Re] Restock for Poli and Roy?

    Hi,
    I updated the page, please check.
    Thanks.
    Best regards,
    Choi

+View all Notice, FAQ, Q&A >>
★New★ Robocar Poli bubble gun / Robocar Poli automatic new bubble gun toy (Given Poli sweety)
★New★ Robocar Poli bubble gun / Robocar Poli automatic new bubble gun toy (Given Poli sweety)
Item Q&A
  • Question : Inquiry for the item from Pei****May 16, 2018

    Can the sound be switched off?

    Answer : [Re] Inquiry for the item from Pei****

    Hi,
    I think so. ^^
    Best regards,
    Choi

★NEW★ Tayo plush toy 14cm / Tayo key holder / Tayo soft toy / Tayo soft doll (Given sweety)
★NEW★ Tayo plush toy 14cm / Tayo key holder / Tayo soft toy / Tayo soft doll (Given sweety)
Item Q&A
  • Question : Inquiry for the item from she****May 13, 2018

  • Question : Size?May 22, 2016

    Urs it 40cm?

    Answer : [Re] Size?

    Hi,
    It's 25cm.
    Thanks.
    Best regards,
    Choi

  • Question : Delivery timeDec 17, 2015

    Hi, how long is the delivery time?

    Answer : [Re] Delivery time

    Hi,
    It takes about 10 days, but can be delayed more, it's X-mas season.
    Regards,
    Choi

  • Question : cart 99458438Dec 16, 2015

    Hi I not yet had a reply from u
    I mention I need it for Xmas n u promise OK
    Now u tell me item can't ship
    Please reply

    Answer : [Re] cart 99458438

    Hi,
    Sorry for the delay.
    I just got the toy last Mon, and shipped yesterday.
    They sent to wrong person not me, so took long time.
    If it's X-mas present, I'm not sure you can get before X-mas, because you ordered by normal, it takes more.
    I should refund you.
    Please let me know.
    Once again sorry for the trouble.
    Regards,
    Choi

    Question : [Re] cart 99458438

    Hi I select ship by qxpress right?
    $3 for the shipment fee.
    U shipped out yesterday already?

    Answer : [Re] cart 99458438

    Hi,
    Yes, I shipped yesterday, but if you want to refund, I refund you.
    I worry you can't get before X-mas.
    Please let me know.
    Sorry again.
    Regards,
    Choi

    Question : [Re] cart 99458438

    If u really ship yesterday I will get the tracking by tomorrow.
    If no tracking number tomorrow I will want a refund
    Since u say u shipped yesterday I will wait 1 more day.

    My boy really like this I dun want to disappoint him
    Hope u understand

    Answer : [Re] cart 99458438

    Hi,
    Thanks for understanding me.
    Best regards,
    Choi

    Question : [Re] cart 99458438

    Just take note if no tracking number tomorrow
    I will ask for a refund

    Thanks

    Answer : [Re] cart 99458438

    Hi,
    Ok, noted.
    Regards,
    Choi

  • Question : Order Cart No : 96942768PaymentAug 26, 2015

    Hi Choi,

    Do let me know once you have do the shipping.

    Answer : [Re] Order Cart No : 96942768Payment

    Hi,
    I ship tomorrow.
    Qxpress will update the tracking no. when they got your box.
    Thanks.
    Best regards,
    Choi

+View all Notice, FAQ, Q&A >>
★ Happy birthday with Tayo ★ Tayo party hat ★ Tayo birthday balloon ★Tayo congratulation / character
★ Happy birthday with Tayo ★ Tayo party hat ★ Tayo birthday balloon ★Tayo congratulation / character
Item Q&A
  • Question : Inquiry for the item from ali****May 12, 2018

    Hi can I know when party hat and tayo birthday balloon will be in stock?

    Answer : [Re] Inquiry for the item from ali****

    Hi,
    I'm sorry those are sold out.
    Can't get any more.
    Best regards,
    Choi

  • Question : Inquiry for the item from uni****Apr 13, 2018

    Do you have the party hat & other balloons?

    Answer : [Re] Inquiry for the item from uni****

    Hi,
    Sorry, all sold out.
    Best regards,
    Choi

  • Question : Inquiry for the item from uni****Apr 09, 2018

    Hi seller,
    I would like to check when you will have availability on more tayo balloons. I need it for my son's party in few weeks
    Thanks!!

    Answer : [Re] Inquiry for the item from uni****

    Hi,
    I have tayo character balloon 7pcs, please check again.
    How about these?
    https://www.qoo10.sg/item/TAYO-TAYO-BIG-FLOWER-BALLOON-KIDS-BALLOON-WITH-PINWHEEL/431493631
    Best regards,
    Choi

  • Question : EnquirySep 10, 2016

    When the stock of Tayo hat and birthday ballon will come?

    Answer : [Re] Enquiry

    Hi,
    I'm sorry those are sold out.
    No stock any more.
    But pororo hat & pororo birthday balloon available.
    Best regards,
    Choi

  • Question : Tayo party hat n balloonJul 19, 2016

    Hi may i noe when the stock for party hat n balloon come coz i wanna order for my son bday party.

    Answer : [Re] Tayo party hat n balloon

    Hi,
    I'm sorry those are sold out.
    Pororo party hat & balloons are available.
    Best regards,
    Choi

+View all Notice, FAQ, Q&A >>
★NEW★ Tayo pull back mini car MAX / FOCO / CHRIS (Qxpress shipping / Given sweety)
★NEW★ Tayo pull back mini car MAX / FOCO / CHRIS (Qxpress shipping / Given sweety)
Item Q&A
  • Question : Have not received my orderMay 10, 2018

★Limited stock★ Robocar Poli perfect stationery set / Robocar poli stationery
★Limited stock★ Robocar Poli perfect stationery set / Robocar poli stationery
Item Q&A
  • Question : Stock infoMay 02, 2018

★Super Wings★ Super Wings puzzle 63pcs (random design)
★Super Wings★ Super Wings puzzle 63pcs (random design)
Item Q&A
  • Question : Inquiry for the item from ken****Apr 22, 2018

    Hi, how many designs are there of this puzzle? And how do I buy all designs? Thanks.

    Answer : [Re] Inquiry for the item from ken****

    Hi,
    2 design as you see at the list. ^^
    If you order 2, I send you different design.
    Best regards,
    Choi

    Question : [Re] Inquiry for the item from ken****

    Thanks for the fast reply. I’ve ordered two puzzles. Please send both designs.

    Answer : [Re] Inquiry for the item from ken****

    Ok.
    Thanks. ^^

★Tayo panties 5pcs set for boy / Tayo underwear 5pcs set for boy (Qxpress / Given sweety)
★Tayo panties 5pcs set for boy / Tayo underwear 5pcs set for boy (Qxpress / Given sweety)
Item Q&A
  • Question : Inquiry for the item from che****Apr 13, 2018

    Hello how are the sizes like?

    Answer : [Re] Inquiry for the item from che****

    Hi,
    How old is your boy?
    If around 4 years old, I recommend size 65.
    Thanks.
    Best regards,
    Choi

  • Question : Inquiry for the item from hui****Mar 02, 2018

    Hi, do you still have size 65 coming in?

    Answer : [Re] Inquiry for the item from hui****

    Hi,
    I updated the page, please check.
    Thanks.
    Best regards,
    Choi

★Pororo★ Pororo bubble gun toy (Pororo sweety)
★Pororo★ Pororo bubble gun toy (Pororo sweety)
Item Q&A
  • Question : DurationApr 03, 2018

    How long does it take to deliver to Singapore?

    Answer : [Re] Duration

    Hi,
    It takes about 7~10 days from Korea.
    Thanks.
    Best regards,
    Choi

  • Question : ItemAug 21, 2016

    Is it battery function?

    Answer : [Re] Item

    Hi,
    Yes, but not included.
    Regards,
    Choi

    Question : [Re] Item

    AA or AAA batteries? I wanna prepare it before my bubble gun arrive 😄

    Answer : [Re] Item

    Hi,
    Need AA x 3
    Thanks.
    Best regards,
    Choi

★New arrival and Speciall offer★ TAYO Cup / Water Bottle / Spoon and Fork / Chopsticks / Spoon case
★New arrival and Speciall offer★ TAYO Cup / Water Bottle / Spoon and Fork / Chopsticks / Spoon case
Item Q&A
  • Question : Inquiry for the item from eye****Apr 01, 2018

    Hi, i wpuld like to order 2 M straw cups and 2 N water bottles but i would like to have one blue and 1 yellow but there are no options to choose colours. It's for my twin boys and i don't want the same colour else it gets mixed up. Thks

    Answer : [Re] Inquiry for the item from eye****

    Hi,
    I'm sorry both items are sold out.
    Best regards,
    Choi

  • Question : Inquiry for the item from ser****Aug 31, 2017

    Is there any stock for the following:
    I. Simple Stainless Cup
    N. Cap Straw Water Bottle
    O. Lunchbox with Bag
    New Q. Tayo Non Slip Cup

    Answer : [Re] Inquiry for the item from ser****

    Hi,
    I'm sorry those are all sold out.
    Regards,
    Choi

  • Question : Inquiry for the item from don****Mar 25, 2017

    Hi do you still have tayo nonslip bowl?

    Answer : [Re] Inquiry for the item from don****

    Hi,
    I have nonslip handle bowl, type new S.
    Thanks.
    Best regards,
    Choi

    Question : [Re] Inquiry for the item from don****

    How much? Do you still have other utensils or bottle?

    Answer : [Re] Inquiry for the item from don****

    Hi,
    I added nonslip handle bowl, you can select at the page.
    All available that you can select at the lists. ^^
    Thanks.
    Best regards,
    Choi

    Question : [Re] Inquiry for the item from don****

    Hi, for D measuring bottle, how does the bottle look like after you remove the cap? Is it screw cap?
    Do you have picture? How many you have?

    Thanks

    Answer : [Re] Inquiry for the item from don****

    Hi,
    You mean New type D?
    If so, please check the picture.
    How many do you need?
    I have few, please let me know.
    Best regards,
    Choi

    Question : [Re] Inquiry for the item from don****

    Is it bpa free? Can it contain hot water?

    Answer : [Re] Inquiry for the item from don****

    Hi,
    It's bpa free, but I don't recommend you put hot water, it's not stainless.
    Regards,
    Choi

    Question : [Re] Inquiry for the item from don****

    Hi, I need about 13 bottles.

    Answer : [Re] Inquiry for the item from don****

    Hi,
    Can get. ^^
    Best regards,
    Choi

  • Question : [About Item] Related InquiriesMar 14, 2017

    Hi will you restock for F, I, N, L, Q and any non slip bowl?

    Answer : [Re] [About Item] Related Inquiries

    Hi,
    I'm sorry tayo goods are very limited stock.
    Available type G. spoon fork chopsticks case set yellow 1pcs, tayo stickers, type new S. non slip handle bowl.
    If you're still interested in those items, please let me know again.
    Best regards,
    Choi

    Question : [Re] [About Item] Related Inquiries

    I'm looking for big straw water bottle like item k or L. Is there other new stock coming? Also, i didn't see item s non slip bowl in the drop down list. Do you still have stock?
    Thanks

    Answer : [Re] [About Item] Related Inquiries

    Hi,
    No more stock coming.
    Most tayo cutlery sold out in Korea.
    I still have few tayo bowls, but don't have straw water bottle.
    Just have water bottle with bottle case.
    For easier, please send me email if you're still interested.
    My email is
    seoki46@hotmail.com
    Thanks.
    Best regards,
    Choi

  • Question : New K stockSep 08, 2016

    Hello, I would like to know when will new k be restock? Thank you.

    Answer : [Re] New K stock

    Hi,
    I'm sorry that's sold out.
    Regards,
    Choi

+View all Notice, FAQ, Q&A >>
★RESTOCK★ Robocar Poli Melody Watch (Given sweety)
★RESTOCK★ Robocar Poli Melody Watch (Given sweety)
Item Q&A
  • Question : Shipping FeeMar 16, 2018

    Hello!
    I'm keen to order 10 watches and would like to check if the shipping cost can be a flat rate? $30 to ship 10 watches is a little costly since they are not exactly heavy items...

    Answer : [Re] Shipping Fee

    Hi, Please send me email, my email is seoki46@hotmail.com I consider the fee. ^^

    Question : [Re] Shipping Fee

    thank you! i sent you an email on 17 March about this. I would also like to buy tayo toothbrush if you can charge a flat rate for shipping. :)

    Answer : [Re] Shipping Fee

    Hi,
    I reply you.
    Best regards,
    Choi

    Question : [Re] Shipping Fee

    Thank you!

    How do I order since the shipping is added automatically?

    These are what I’ll buy since you’re charging a flat shipping rate:

    1) 6 Amber watch
    2) 4 Poli watch
    3) 2 Poli toothbrush
    4) 2 Roi toothbrush
    5) 2 Tayo toothbrush
    6) 1 Robocar Poli navy mesh set

    Answer : [Re] Shipping Fee

    Hi,
    I reply you by tomorrow. ^^
    Best regards,
    Choi

    Question : [Re] Shipping Fee

    Hello! I’ve replied your email on the size. Pls advise how do I make payment since the cost of shipping is now $20. Thanks!

    Answer : [Re] Shipping Fee

    Hi,
    I reply you today.
    Best regards,
    Choi

    Question : [Re] Shipping Fee

    hello! pls advise how i can make payment for the shipping. thanks!

    Answer : [Re] Shipping Fee

    hello! pls advise how i can make payment for the shipping. thanks!

    Question : [Re] Shipping Fee

    Hi,
    I did reply, please check. ^^
    Best regards,
    Choi

    Answer : [Re] Shipping Fee

    Hi Mr Choi, I’ve made payment on 26 Mar. can I check when will the items be delivered? Thanks!

    Question : [Re] Shipping Fee

    Hi,
    I can ship tomorrow or on Fri, could you wait more?
    I let you know the tracking no. after shipping. ^^
    Thanks.
    Best regards,
    Choi

    Answer : [Re] Shipping Fee

    Ok! Thanks so much Mr Choi! How Long would it take to reach Singapore?

    Question : [Re] Shipping Fee

    It takes about 7 days from Korea. ^^

    Answer : [Re] Shipping Fee

    Ok! Thank you for the update! :)

    Question : [Re] Shipping Fee

    ^^

  • Question : Order no. 238862591 - unable to open top part of watchDec 25, 2017

    Hi seller,

    My order number is 238862591. The robocar poli watch that I received, the top part cannot open as per the picture shown. How to open? Or the watch is faulty? Pls advise.

    Answer : [Re] Order no. 238862591 - unable to open top part of watch

    Hi,
    Did you presst the yellow button of the watch?
    Could you try again?
    Best regards,
    Choi

  • Question : Inquiry related delivery from fer****Jul 11, 2017

    Hi, if buy 2 items together from ur shop,can pay only 1 time shipping as combine?

    Answer : [Re] Inquiry related delivery from fer****

    Hi,
    Well.. if you order with slipper together, I consider the fee.
    Thanks.
    Best regards,
    Choi

    Question : [Re] Inquiry related delivery from fer****

    Consider the fee means can pay only 1 time shipping or u need to consider?

    Answer : [Re] Inquiry related delivery from fer****

    Actually interested in a few items but the shipping quite ex..able to provide a flat rate for shipping if purchase more than 5 items?

    Question : [Re] Inquiry related delivery from fer****

    Hi,
    Please let me know your wishing list to my email.
    My email is
    seoki46@hotmail.com
    Thanks.
    Best regards,
    Choi

    Answer : [Re] Inquiry related delivery from fer****

    Hi, i have email u..but did not get ur reply..

    Question : [Re] Inquiry related delivery from fer****

    Hi,
    Sorry for the late reply.
    I just sent email. ^^
    Good night.
    Choi

★Tayo Toothbrush and Toothpaste★ Tayo / Rogi / Lani Toothbrush n Toothpaste (Given sweety)
★Tayo Toothbrush and Toothpaste★ Tayo / Rogi / Lani Toothbrush n Toothpaste (Given sweety)
Item Q&A
  • Question : Inquiry related delivery from ser****Mar 28, 2018

    Please advise if I have to pay for shipping cost of $18 for ordering a few items such as Tayo doodle book, Tayo toothbrush and Tayo chopstick case.

    Usually how long does it take to deliver to Singapore?

    Thank you

    Answer : [Re] Inquiry related delivery from ser****

    Hi,
    I'm sorry I also have to pay the fee based on the weight.
    Please understand.
    Thanks.
    Best regards,
    Choi

  • Question : Revived item but box open for toothbrushDec 23, 2017

    Hi seller,

    My order number is 240141710. I have received both toothbrush but the boxes r open and the toothbrushes are exposed. Are the toothbrushes new? 1 of the box stated a date as 2017/06/28. What does the date stand for?

    Answer : [Re] Revived item but box open for toothbrush

    Hi,
    Those toothbrush are new.
    It was not opened when I packed.
    The date is not expired date, it's date of product.
    Anyway, sorry for that.
    Best regards,
    Choi

  • Question : [Shipping] Related InquiriesDec 03, 2016

    Hi, I'm about to order 10 items with total of 14 qty from you. Amt before shipping is about SGD115,. The shipping charged is $35 in total despite me ordering according to shipping group. Pls could you advise how can I reduce the shipping charges? Thanks

    Answer : [Re] [Shipping] Related Inquiries

    Hi,
    Please send me email with your wishing list, I'll check the fee.
    My email is
    seoki46@hotmail.com
    Best regards,
    Choi

  • Question : ToothbrushMay 19, 2016

    Hi Seller,
    What is the minimum age the toothbrush is suitable for? We are looking for appropriate ones for a toddler to start independent brushing of teeth. The previous one we had tend to cause gum bleeding.

    Appreciate your advice. Thank you.

    Answer : [Re] Toothbrush

    Hi,
    It's for 2+ years old.
    Thanks.
    Best regards,
    Choi

  • Question : Toothpaste n toothbrushJul 28, 2014

    I would like to order 2 tayo toothbrush, 2 grape toothpaste n 2 strawberry toothpaste...but it says insifficient stock so I change to 1 each but also insufficient, can u check the stocks for me so I can order? Thks, choi!

    Answer : [Re] Toothpaste n toothbrush

    Dear customer.

    Your inquiry will soon be confirmed and answered by the seller.
    ※ Inquiries related to Payment.
    Cancellation and any Urgent issue can possibly be dealt from CS team.
    Thanks & Best regards.
    P.S. The information is also sent to the seller to meditate this case.

    Hi,
    I'll update the fee asap.
    But we are holiday today to sun.
    Can you check next Mon again?
    Sorry for the trouble.
    Best regards,
    Choi

+View all Notice, FAQ, Q&A >>
★2015 Robocar Poli★ Poli Doll Straw Waterbottle
★2015 Robocar Poli★ Poli Doll Straw Waterbottle
Item Q&A
  • Question : Inquiry for the item from bri****Mar 21, 2018

    Does it have any strap? Does the poli figurine fall off?

    Answer : [Re] Inquiry for the item from bri****

    Hi,
    This waterbottle dosen't have strap, but the poli figure fall off.
    Best regards,
    Choi

  • Question : Order no 154894605Oct 19, 2015

    hi, when can I receive my order? From 15 October until now still 'shipping requested'? If out of stock please let me know earlier.

    Answer : [Re] Order no 154894605

    Hi,
    Thanks for ordering.
    I ship today and it takes about 10 days from Korea.
    Best regards,
    Choi

  • Question : Total water MLSep 05, 2015

    How much water can the bottle hold? What the total ml?

    Answer : [Re] Total water ML

    Hi,
    The capacity is about 450ml.
    Thanks.
    Best regards,
    Choi

  • Question : BPA freeJul 14, 2015

    is this bottle BPA Free?

    Answer : [Re] BPA free

    Hi,
    Yes, it's BPA free.
    Thanks.
    Best regards,
    Choi

★HAPPY BIRTHDAY PARTY with PORORO★ Pororo Party Goods (Given Sweety)
★HAPPY BIRTHDAY PARTY with PORORO★ Pororo Party Goods (Given Sweety)
Item Q&A
  • Question : Inquiry for the item from viv****Mar 18, 2018

  • Question : Inquiry for the item from wee****Feb 11, 2018

    Hi can I see the photo of the pororo banner? Thanks!

    Answer : [Re] Inquiry for the item from wee****

    Hi,
    Here is the picture. ^^
    Best regards,
    Choi

    Question : [Re] Inquiry for the item from wee****

    Hi u do not have one banner in English?

    Answer : [Re] Inquiry for the item from wee****

    Sorry, only in Korean.
    Regards,
    Choi

  • Question : Pororo theme birthday thingsFeb 07, 2018

    the previous message was from me
    I forgot to specify the location
    need them in Singapore

    Answer : [Re] Pororo theme birthday things

    Hi,
    I'm sorry it's too urgent.
    Also next week is Korean holiday.
    If you use EMS and you just order ready stock, then you can get before that.
    Best regards,
    Choi

  • Question : Pororo theme birthday thingsFeb 07, 2018

    Hi there
    Need the cups, plates, hats and helium balloons (pororo character) by 17th of Feb 2018
    aslo banner
    will you be able to deliver till that date?
    thanks

    Answer : [Re] Pororo theme birthday things

    Hi,
    I'm sorry it's too urgent.
    Also next week is Korean holiday.
    Sorry.
    Regards,
    Choi

  • Question : Inquiry for the item from ang****Dec 28, 2017

    Hi, when will you restock pororo dishes and pororo character balloon? Can you share a picture of the banner?

    Answer : [Re] Inquiry for the item from ang****

    Hi,
    Pororo dishes are sold out.
    Which pororo character balloon? Rubber type?
    Please check the picture of the banner.
    Thanks.
    Best regards,
    Choi

    Question : [Re] Inquiry for the item from ang****

    The banner wording looks like it is in Korean. Do you have a pororo related banner that is in English?
    I am looking for Item L, helium balloon for Pororo character.
    Do you sell other Pororo related party item? I need them by 10 Feb. thank you!

    Answer : [Re] Inquiry for the item from ang****

    Hi,
    Only Korean banner. ^^;
    I have pororo helium balloon, but it's too urgent.
    It's happy new year holiday, will be delayed.
    Sorry.
    Regards,
    Choi

+View all Notice, FAQ, Q&A >>
★Puzzle★ Tayo Puzzle / Pororo Puzzle / Thomas Puzzle / Poli Puzzle / Dibo / Cars / Kitty / Princess
★Puzzle★ Tayo Puzzle / Pororo Puzzle / Thomas Puzzle / Poli Puzzle / Dibo / Cars / Kitty / Princess
Item Q&A
  • Question : Shipping FeeMar 14, 2018

    Hi,

    Just want to check, I will be buying 3 items from you so I need to pay 3 shipping fee?

    Answer : [Re] Shipping Fee

    Hi,
    Could you let me know which one you want to order?
    I also have to pay the fee based on the weight, so I check for you. ^^
    Thanks.
    Best regards,
    Choi

    Question : [Re] Shipping Fee

    I would like to order Tayo panties 5 pcs set for girl and Tayo toothbrush and toothpaste.

    Answer : [Re] Shipping Fee

    Hi,
    If like that.. I'm sorry I can't give you cheaper.
    Sorry.
    Best regards,
    Choi

  • Question : Inquiry for the item from pey****Dec 10, 2017

    hi seller do you still have ready stocks for all the pororo (bag) puzzles now ? thanks

    Answer : [Re] Inquiry for the item from pey****

    Hi,
    Yes, all ready stock.
    Best regards,
    Choi

  • Question : Inquiry for the item from xue****Apr 17, 2017

    When will have stock for tayo bus?

    Answer : [Re] Inquiry for the item from xue****

    Hi,
    You mean tayo mini puzzle?
    I updated the page, please check again.
    Thanks.
    Best regards,
    Choi

  • Question : Thomas Train puzzleDec 16, 2015

    Hi,
    Will there be a re-stock for the Thomas Train puzzle?

    Thanks to advise.

    Regards,
    Sharon

    Answer : [Re] Thomas Train puzzle

    Hi,
    That thomas puzzle is sold out.
    I have similar one.
    If you still want, please let me know, so I show some of them.
    Thanks.
    Best regards,
    Choi

    Question : [Re] Thomas Train puzzle

    Hi,
    Yes I'd like to see the other Thomas Train puzzles that you might have.

    Thanks & regards,
    Sharon

    Answer : [Re] Thomas Train puzzle

    Hi,
    I check first whether I can get and confirm.
    Please wait 1~2 days more.
    Thanks.
    Best regards,
    Choi
    Hi,
    Please check the picture and let me know. ^^
    Thanks.
    Best regards,
    Choi

    Question : [Re] Thomas Train puzzle

    Hi Choi, I got a message to check pix today? But I went to the same link and there is still no stock of Thomas the Train puzzles. Am I misunderstanding something?

    Answer : [Re] Thomas Train puzzle

    Hi,
    I mean..
    If you still want those thomas puzzle so confirm the order, then I list up the page.
    There are few type of puzzle, please let me know which type of puzzle you want.
    Thanks.
    Best regards,
    Choi

  • Question : Stock enquiryDec 20, 2015

    Any stock for Poli puzzles? When will the stock come?

    Answer : [Re] Stock enquiry

    Hi,
    It's old out.
    I have new poli puzzle bag.
    It's puzzle list that I'm selling, please check. ^^

    http://www.qoo10.sg/shop/fantaseoki?keyword=puzzle&keyword_hist=&dispType=GALLERY4

    Thanks.
    Best regards,
    Choi

    Question : [Re] Stock enquiry

    Noted
    If i buy 2 items still have to pay $3×2 for q express?
    No consolidation?
    Thanks

    Answer : [Re] Stock enquiry

    Hi,
    Yes, I also have to pay the fee based on the weight.
    The puzzle is not light.
    Please understand.
    Thanks.
    Best regards,
    Choi

+View all Notice, FAQ, Q&A >>
★New Arrival★★Happycall Diamond Wok Pan★ 24cm / 26cm / 28cm (Registered / Given sweety)
★New Arrival★★Happycall Diamond Wok Pan★ 24cm / 26cm / 28cm (Registered / Given sweety)
Item Q&A
  • Question : Different type of 28CM WokMar 12, 2018

    Hi,

    I am looking for 28CM WOK, i saw a few types with different pricing. May i ask what are their different and which is the latest type.

    Thank you!

    Answer : [Re] Different type of 28CM Wok

    Hi,
    Please order at this link.
    https://www.qoo10.sg/item/HAPPY-CALL-HAPPYCALL-NEW-ARRIVAL-HAPPY-CALL-DIAMOND-COATING/413614526
    Thanks.
    Best regards,
    Choi

  • Question : StoveJun 03, 2016

    Can I use this wok on a gas stove?

    Answer : [Re] Stove

    Hi,
    Yes, but can't use on induction.
    Thanks.
    Best regards,
    Choi

  • Question : Does 28cm come with lid?Jan 22, 2016

    Can you advise? Thank you.

    Answer : [Re] Does 28cm come with lid?

    Hi,
    Please check here.
    http://list.qoo10.sg/item/HAPPY-CALL-HAPPYCALL-DIAMOND-COATING/413614091?sellerview=on
    Thanks.
    Best regards,
    Choi

  • Question : Happycall Diamond Wok Pan 24cm/26cm/28cmApr 17, 2015

    Hi Seller,
    I don't understand why this item shipment can be arranged in Qxpress @S$15 and EMS @S$29
    (http://list.qoo10.sg/item/NEW-ARRIVAL-HAPPYCALL-DIAMOND/407815310), and
    why 28cm Combie Set (http://list.qoo10.sg/item/HAPPY-CALL-HAPPYCALL-DIAMOND-COATING/413614091) cannot? Sorry as I don't understand the difference. Is it possible for you to reconfirm with the forwarder as I am very interested in the item. Thanks!

    Answer : [Re] Happycall Diamond Wok Pan 24cm/26cm/28cm

    Hi,
    I use 2 courier which is cheaper, Qxpress and Korea post.
    Their shipping policy is different.
    Basically, combie set is over 2kg, only can ship by EMS.
    But only wok pan 28cm, can ship standard and EMS.
    I hope you understand.
    Thanks.
    Best regards,
    Choi

Hello Kitty Water Bottle Case / 2Type Kitty Water Bottle  Case/Kids Water Bottle  Case
Hello Kitty Water Bottle Case / 2Type Kitty Water Bottle Case/Kids Water Bottle Case
Item Q&A
  • Question : Inquiry for the item from ah_****Mar 09, 2018

    Hi there!

    May I know if this product is still in stock? I would like to purchase it as a gift. Thank you!

    Answer : [Re] Inquiry for the item from ah_****

    Hi,
    I'm sorry this case are sold out, the design little bit changed.
    I'm gonna update the page.
    If you don't mind new design, I update ghe page with new one asap.
    Thanks.
    Best regards,
    Choi

  • Question : Length of slingMay 18, 2015

    Hi, Need to check if the length of sling is long enough to sling over shoulder?
    From the picture, the sling looks short.
    Thank you

    Answer : [Re] Length of sling

    Hi,
    The lenth of sling is enough to sling over shouler.
    Thanks.
    Best regards,
    Choi

★Pororo Toothbrush and Toothpaste and cup★ Pororo season 3 Toothbrush★ ☆pororo ☆petty ☆crong ☆loopy
★Pororo Toothbrush and Toothpaste and cup★ Pororo season 3 Toothbrush★ ☆pororo ☆petty ☆crong ☆loopy
Item Q&A
  • Question : Inquiry for the item from sta****Mar 03, 2018

    Pororo toothpaste set what is the flavour of the toothpaste and this toothpaste is for how old and above ?

    Answer : [Re] Inquiry for the item from sta****

    Hi,
    The flavour is mixed fruit, over 2 years old.
    Thanks.
    Best regards,
    Choi

    Question : [Re] Inquiry for the item from sta****

    But the shipping price is crazy..... I Click 14 sets and it cost $40 plus dollar just for shipping. I will give it a pass then. Thanks

    Answer : [Re] Inquiry for the item from sta****

    Hi,
    You want 14 sets of toothpaste?
    I consider the fee, please send me the email.
    My email is
    seoki46@hotmail.com
    Thanks.
    Best regards,
    Choi

  • Question : Inquiry for the item from vie****Dec 16, 2017

    Halo, is this item still available?

    Answer : [Re] Inquiry for the item from vie****

    Hi,
    Yes, still all available.
    Best regards,
    Choi

  • Question : Inquiry related delivery from kai****Mar 28, 2017

    Hi can i choose for normal mail instead of Qxpress? Thanks.

    Answer : [Re] Inquiry related delivery from kai****

    Hi,
    I'm sorry Qoo10 don't allow to use normal anymore.
    Regards,
    Choi

  • Question : Shipping costMay 20, 2016

    I opt for Qexpress but it charge $12 of shipping cost for 3 toothbrushes?

    Answer : [Re] Shipping cost

    Hi,
    Please check the shipping details again.
    The fee will be charged every 2pcs.
    You can choose normal first and choose Qxpress later, then save little bit more.
    Best regards,
    Choi

  • Question : ToothpasteMar 17, 2016

    Hi seller,
    Would like to know if the toothpaste is safe and suitable for toddler age 2yrs old

    Answer : [Re] Toothpaste

    Hi,
    Yes, safe and suitable for age 2 yrs old.
    Thanks.
    Best regards,
    Choi

+View all Notice, FAQ, Q&A >>
☆Edison Training Chopsticks (left handed)☆ Pororo / Thomas / Poli / Micky / Minnie / Princess charac
☆Edison Training Chopsticks (left handed)☆ Pororo / Thomas / Poli / Micky / Minnie / Princess charac
Item Q&A
  • Question : Left-handed training chopsticksFeb 28, 2018

    Hi, may I know for Thomas, are the training chopsticks for left-handed? What are the colours available?

    Thank you.

    Answer : [Re] Left-handed training chopsticks

    Hi,
    Please check here.
    https://www.qoo10.sg/item/RESTOCK-THOMAS-WITH-FRIENDS-CHOPSTICKS-THOMAS-JAMES-PERCY-EDISON/424409591
    Best regards,
    Choi

  • Question : Inquiry for the item from haq****Jan 02, 2018

    Which items are available for left handed? Thanks

    Answer : [Re] Inquiry for the item from haq****

    Hi,
    Pororo left-handed & thomas left-handed are available.
    But limited stock.
    Which one do you want?
    Regards,
    Choi

  • Question : Inquiry related delivery from daw****Sep 05, 2017

  • Question : Inquiry for the item from pii****Jul 21, 2017

    Hi which items are Edison Step 2 chopsticks in boy designs?

    Do you have any Edison Step 2 chopsticks in Thomas Train designs or Robocar Poli designs?

    Answer : [Re] Inquiry for the item from pii****

    Hi,
    I'm sorry I don't have thomas step 2.
    You can see poli step 2 at the page. ^^

  • Question : Inquiry for the item from mum****Jul 17, 2017

    Hi seller

    I already purchase the Thomas - green and I have put the note there I NEED THE THOMAS - BLUE.

    please confirm isn't you give us the BLUE THOMAS ?

    Answer : [Re] Inquiry for the item from mum****

    Hi,
    I saw your message, but I'm really sorry only available red color at the moment.
    You can cancel your order.
    Sorry.
    Best regards,
    Choi

    Question : [Re] Inquiry for the item from mum****

    hi seller
    so what colour will you send to me ? as now I ordered green Thomas.

    Answer : [Re] Inquiry for the item from mum****

    Hi,
    Only red color available.
    Can I send red color?
    Best regards,
    Choi

    Question : [Re] Inquiry for the item from mum****

    Hi Seller

    Can change to POLI 3 D (ROY) ?

    Answer : [Re] Inquiry for the item from mum****

    Hi,
    Ok, I send you roi chopsticks.
    Thanks.
    Best regards,
    Choi

+View all Notice, FAQ, Q&A >>
★Thomas★ Thomas Kids Slipper
★Thomas★ Thomas Kids Slipper
Item Q&A
  • Question : Shoes sizeFeb 22, 2018

★Robocar Poli★ Poli Kids Balloon  PinkBlue
★Robocar Poli★ Poli Kids Balloon PinkBlue
Item Q&A
  • Question : Order 245700031Feb 21, 2018

    Hi,

    I have not received any parcel and yet the delivery stated as complete. You said you will check on the next day on 18 Feb. However, you did not reply me the status.

    Answer : [Re] Order 245700031

    Hi,
    Your order already delivered.
    Here is the status.

    Date

    Status

    Post office/Airport

    Details


    17:53 02-Feb-2018 Posting/Collection SUWON
    Posting office zip code : 16326

    Transit or Destination country : SINGAPORE

    18:21 02-Feb-2018 Handed over to Transport companies SUWON
    18:57 02-Feb-2018 SUWON MAIL CENTER
    21:38 02-Feb-2018 Handed over to Transport companies SUWON MAIL CENTER
    23:15 02-Feb-2018 INTERNATIONAL POST OFFICE
    11:28 05-Feb-2018 Ready for dispatch INTERNATIONAL POST OFFICE
    Dispatch number : 25

    14:27 05-Feb-2018 Handed over to Transport companies INCHEON
    Flight number : OZ751

    07:23 09-Feb-2018 Arrival at inward office of exchange SGSINA
    21:08 12-Feb-2018 Delivery complete SGSINA
    Recipient : ()

    Result : Delivery complete

    Question : [Re] Order 245700031

    Show me the sign off of recipient. I nvr receive.

    Answer : [Re] Order 245700031

    Which is the delivery company in singapore and what is the delivery reference number ?

    Question : [Re] Order 245700031

    Hi, i found the bag. Thanks and sorry.

    Answer : [Re] Order 245700031

    That's great. ^^

  • Question : Inquiry related delivery from ban****Feb 20, 2018

  • Question : Inquiry related delivery from ban****Feb 20, 2018

    Hi, is it possible to get the balloons by this Saturday? For my son's 1 year old birthday party

    Answer : [Re] Inquiry related delivery from ban****

    Hi,
    Oh, it's too urgent.
    I ship from Korea.
    If you order by EMS, then you can get before Sat.
    Best regards,
    Choi

  • Question : enquiryMar 31, 2017

    Hi,

    may i know how long does the shipping takes?
    i would like to purchase 4 pink and 16 blue. is there any discount for bulk purchase?

    thanks :)

    Answer : [Re] enquiry

    Hi,
    It takes about 7~10 days from Korea.
    I put little poli gift instead like a poli stickers. ^^
    Thanks.
    Best regards,
    Choi

  • Question : Robocar poli BalloonsFeb 19, 2016

    Hi! I would like to check if I order now, can I get it by 28 Feb? Also, if I order 18pcs (10 blue & 8 pink), can you give me discount?

    Answer : [Re] Robocar poli Balloons

    Hi,
    If you order, I can ship next Mon or Tue.
    It takes about 10~14 days from Korea.
    If you order 18pcs, I consider the shipping fee.
    Thanks.
    Best regards,
    Choi

+View all Notice, FAQ, Q&A >>
★Marvel Avengers Slip-on 2 Pair 1 Set / Marvel Loafers (Qxpress)
★Marvel Avengers Slip-on 2 Pair 1 Set / Marvel Loafers (Qxpress)
Item Q&A
  • Question : Inquiry for the item from nur****Feb 23, 2018

    Hi,
    If this offer is 2pairs 1set can i get different size for each pair?

    Answer : [Re] Inquiry for the item from nur****

    Hi,
    I'm sorry that's impossible.
    What size do you want?
    It's limited, so if you want to order, I check for you first.
    Thanks.
    Best regards,
    Choi

★2015 New Pororo★ Pororo Kids Play Waterproof Bag (Blue)
★2015 New Pororo★ Pororo Kids Play Waterproof Bag (Blue)
Item Q&A
  • Question : Delivery timeFeb 23, 2018

    How long would I take to receive it after payment?

    Answer : [Re] Delivery time

    Hi,
    I ship from Korea, it takes about 7 days.
    Thanks.
    Best regards,
    Choi

★Kid edison training chopsticks ★Frozn ★Sofia ★Princess ★Princess step 2 chopsticks
★Kid edison training chopsticks ★Frozn ★Sofia ★Princess ★Princess step 2 chopsticks
Item Q&A
  • Question : Stock AvailabilityFeb 20, 2018

    Hi, may I know if the stock for D) Princess Chopsticks Step 2, will be coming in soon? Thank you

    Answer : [Re] Stock Availability

    Hi,
    Here is the princess step 2.
    Only left 2pcs.
    https://www.qoo10.sg/item/DISNEY-PRINCESS-STEP-2-CHOPSTICKS-QXPRESS/581642686
    Best regards,
    Choi

★Pororo / Petty / Crong / Thomas / Poli / Kitty★ Edison training chopstick  spoon  case set (Given P
★Pororo / Petty / Crong / Thomas / Poli / Kitty★ Edison training chopstick spoon case set (Given P
Item Q&A
  • Question : Left Handed SetFeb 20, 2018

    Do you have left handed set for Pororo?

    Answer : [Re] Left Handed Set

    Hi,
    I'm sorry there is no left handed set.
    But I have left handed chopsticks.
    You can order seperately.
    Best regards,
    Choi

  • Question : pororo sweety as giftMar 06, 2013

    Dear Seller, What do you mean when you mentioned that gift = pororo sweety? Sweety set?

    Answer : [Re] pororo sweety as gift

    Hi,
    I offer some pororo sweety (like a candy) for gift. ^^
    Thanks.
    Best regards,
    Choi

★Tayo garage ★Tayo city play ★Tayo rail play ★Tayo gas station ★Tayo repair center ★Tayo car wash
★Tayo garage ★Tayo city play ★Tayo rail play ★Tayo gas station ★Tayo repair center ★Tayo car wash
Item Q&A
  • Question : Inquiry for the item from tan****Feb 17, 2018

    Hi , any tayo gas station?

    Answer : [Re] Inquiry for the item from tan****

    Hi,
    It's sold out.
    Sorry.
    Regards,
    Choi

  • Question : [About Item] Related InquiriesMar 08, 2017

    Hi~any more stocks for Tayo Repair Centre?

    Answer : [Re] [About Item] Related Inquiries

    Hi,
    Sorry, no more.
    Regards,
    Choi

  • Question : Tayo car washJan 28, 2016

    Hi, is Tayo car wash available?

    Answer : [Re] Tayo car wash

    Hi,
    Sorry, it's sold out.
    Regards,
    Choi

  • Question : Tayo Car wash and repair shopDec 30, 2015

    Hi
    Previously bought the garage set with four buses from you. Very satisfied with it.
    Please update me when both items as per subject are available.
    I'm looking forward to complete the collections.

    Thanks
    Kevin

    Answer : [Re] Tayo Car wash and repair shop

    Hi,
    I'm really sorry those toys are already sold out.
    If I got, I'll update the page.
    Thanks.
    Best regards,
    Choi

  • Question : InquiryFeb 15, 2015

    Hi may i know the 3 pc shot set for tayo. Is the bus same size as tayo talking garage? Only red n green included for garage right??

    Also when will tayo repair center restock

    Answer : [Re] Inquiry

    Hi,
    The tayo repair is sold out, I'm not sure when I can restock.
    The tayo garage is included red & green bus.
    The tayo shooting cars is smaller.
    Thanks.
    Best regards,
    Choi

+View all Notice, FAQ, Q&A >>