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Q & A Lists
Item Question & Answer
2019新款舒适/优雅时尚/轻便透气/休闲t恤/连衣裙
2019新款舒适/优雅时尚/轻便透气/休闲t恤/连衣裙
Item Q&A
  • Question : Inquiry for the item from ric****Sep 16, 2019

    Have stock for 19JEC-02 ?

    Answer : [Re] Inquiry for the item from ric****

    YES

    Question : [Re] Inquiry for the item from ric****

    Cart No : 129803813
    Oct 02, 2019
    When will be the items shipped out ?

    Answer : [Re] Inquiry for the item from ric****

    Dear, on the national day of China, the courier company has a statutory holiday for one week, and will send your order in October 8th. Thank you!

新款8色260款t恤/纯棉/柔软/弹性好/无袖t恤
新款8色260款t恤/纯棉/柔软/弹性好/无袖t恤
Item Q&A
  • Question : Inquiry for the item from sug****Oct 02, 2019

    Group G is grey colour t-shirt?

    Answer : [Re] Inquiry for the item from sug****

    Dear, you can choose according to our number. Thank you!

    Question : [Re] Inquiry for the item from sug****

    No I just want to confirm with you is group G t-shirt grey colour?

    Answer : [Re] Inquiry for the item from sug****

    Dear, what color is the picture, what color is it, thank you!

  • Question : Inquiry related delivery from sky****Aug 18, 2019

    Hi, it was indicated that "Buy 3 Free shipping". But you also indicated below that "Free shipping is for S$26.90". When I choose 3 items (add up to S$26.70), the system still charge me $4.90 shipping fee. So what is going on here?

    Answer : [Re] Inquiry related delivery from sky****

    I'm really sorry! We didn't change the information in time. Now we are going to reduce the price to $8.50, so we need 4 pieces free of shipment. Thank you.

2019韩版高腰宽松百搭显瘦a字阔腿裤/破洞牛仔短裤
2019韩版高腰宽松百搭显瘦a字阔腿裤/破洞牛仔短裤
Item Q&A
  • Question : Inquiry for the item from ang****Sep 25, 2019

    Hi Seller,
    is this denim shorts stretchable?

    Answer : [Re] Inquiry for the item from ang****

    Please tell me which pair of shorts you asked. We have the number. Thank you.

    Question : [Re] Inquiry for the item from ang****

    You tell which pair of shorts is stretchable, then i will buy the shorts. Can list down all the shorts that is stretchable? thanks

    Answer : [Re] Inquiry for the item from ang****

    Hi, I'm really sorry. There is no retractable shorts for this link. Is any other link OK? Thank you!

    Question : [Re] Inquiry for the item from ang****

    ok. which one had stretchable. Thanks

    Answer : [Re] Inquiry for the item from ang****

    https://www.qoo10.sg/item/NEW-FASHION-HOUSE-SPECIAL-OFFER-BUY-3-FREE-SHIPPING-CASUAL-PANTS-LOOSE-FIT-ELASTIC/615407651

【Apr 24th Update】2019 new arrival【BIG PROMO】 PLUS SIZE S~7XL FASHION LADY DRESS OL work dress blouse
【Apr 24th Update】2019 new arrival【BIG PROMO】 PLUS SIZE S~7XL FASHION LADY DRESS OL work dress blouse
Item Q&A
  • Question : Inquiry for the item from clo****Sep 19, 2019

    Please advice what is, the bust size for jsk 010 size 2XL

    Answer : [Re] Inquiry for the item from clo****

    Sorry, JSK-010 is out of stock. Thank you.

  • Question : Inquiry for the item from 233****May 04, 2019

    Hi seller for JSK-008 (size: 5XL) may I know what is the measurement for waist. Please reply.

    Thank you

    Answer : [Re] Inquiry for the item from 233****

    The bust size of 5XL is 122 cm. Please check the bust size to order.Waistline 118

  • Question : Inquiry related delivery from gma****Apr 24, 2019

  • Question : Inquiry related cancel and refund from JUL****Mar 03, 2019

    Hi seller

    I received 1 out of 3 that i ordered.
    Can you refund me the 2 orders that you do not have stock?

    Julia

    Answer : [Re] Inquiry related cancel and refund from JUL****

    Dear, please tell me your order number, I will inquire, thank you!

    Question : [Re] Inquiry related cancel and refund from JUL****

    288699409
    288699410
    Not receivef

    Answer : [Re] Inquiry related cancel and refund from JUL****

    Notes on packagef

    Question : [Re] Inquiry related cancel and refund from JUL****

    Notes on packaged

    Answer : [Re] Inquiry related cancel and refund from JUL****

    OK!thank you!

    Question : [Re] Inquiry related cancel and refund from JUL****

    Whats the status? Are you going to refund to me. When?

    Answer : [Re] Inquiry related cancel and refund from JUL****

    Dear, please check your Qmoney tomorrow. Thank you.

  • Question : Inquiry related cancel and refund from cho****Mar 02, 2019

    Hi seller

    I still have not received my refund (290184379) $16.60. Please check again. Thank you.

    Answer : [Re] Inquiry related cancel and refund from cho****

    ok!thank you!

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【Mar 31th Update】2019 new arrival Comfortable/Elegant Fashion /Light and breathable/Casual Tee Dress
【Mar 31th Update】2019 new arrival Comfortable/Elegant Fashion /Light and breathable/Casual Tee Dress
Item Q&A
  • Question : Inquiry for the item from ric****Sep 17, 2019

    Have stock for AAB-001 & AAN-004 ?

    Answer : [Re] Inquiry for the item from ric****

    AAB-001 & AAN-004 No stock

  • Question : Inquiry for the item from 238****Aug 06, 2019

    1) Am interested in items : AAS-009, AAW-03 & AAL-011.

    2) What type of cotton are these 3 items? Any review on these 3 items.

    3) Which item is the coolest. Singapore is very hot.

    4) If I buy 3 items will it be 1 or 3 shipping cost?

    Answer : [Re] Inquiry for the item from 238****

    AAL-011 Out of stock

    Free shipping over S$37.90

    Thank you!

  • Question : Inquiry related delivery from pri****Oct 27, 2018

    Hi

    Ur heading put buy 2 free shipping then shipping fee there u put purchase above $32.90 free shipping. So which one is the correct one?
    Confused!

    Answer : [Re] Inquiry related delivery from pri****

    Free shipping over $32.90

  • Question : Inquiry related delivery from jav****Oct 06, 2018

    Hi, just to check how come there’s shipping charges incurred in my cart as I’m ordering 3 pieces, should be free shipping right?

    Answer : [Re] Inquiry related delivery from jav****

    Dear, thank you for coming. You must purchase 32.9 of the goods to avoid freight.

  • Question : Inquiry related delivery from col****Aug 26, 2018

    Buy 2 free shipping but when i cart out the shipping charge still appear

    Answer : [Re] Inquiry related delivery from col****

    Dear, we have free transport conditions, free of transport conditions can be shipped free, thank you!

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春秋新款外套女潮学院风宽松学生薄款两面穿连帽百搭韩版
春秋新款外套女潮学院风宽松学生薄款两面穿连帽百搭韩版
Item Q&A
  • Question : Inquiry for the item from sup****Aug 19, 2019

    Hi. Is material waterproof? Is the inner (the side with more flowery design) also polyester fibre?

    Answer : [Re] Inquiry for the item from sup****

    Dear, thank you for your inquiry. Our material is polyester fiber, which can prevent a little water. Thank you!

  • Question : Inquiry for the item from mkm****Aug 10, 2019

    Hi, what's the material for both sides? Waterproof?

    Answer : [Re] Inquiry for the item from mkm****

    Dear, the material is polyester fiber, thank you!

2019 new arrival【BIG PROMO】PLUS SIZE M~5XL Dresses and party dresses
2019 new arrival【BIG PROMO】PLUS SIZE M~5XL Dresses and party dresses
Item Q&A
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【High-quality】Denim shorts Stretch denim shorts Divided skirts Girls Culottes Women Denim Jean
【High-quality】Denim shorts Stretch denim shorts Divided skirts Girls Culottes Women Denim Jean
Item Q&A
  • Question : Inquiry for the item from mei****Jul 28, 2019

  • Question : Inquiry for the item from 910****Jul 16, 2019

    hi ...on your order page of VVB 002 shows quantity avail is 98.....but when i make order it was canx due nil stock avail...then why are you still advertising the item as having stock avail? if nil stock avail seller should take away the item ...otherwise we as customers not knowing the truth will continue making orders for it... and wasting time n effort purchasing out of stock items .!!!!

    Answer : [Re] Inquiry for the item from 910****

    https://www.qoo10.sg/item/HOT-SUMMER-PANTS-COLLECTION-SHORTS-DENIM-SHORTS-8-COLORS-S-5XL/658422171


    https://www.qoo10.sg/item/HIGH-QUALITY-2019-NEW-KOREAN-CASUAL-PANTS-LOOSE-FASHION-TORN/656896689

    Question : [Re] Inquiry for the item from 910****

    hi seller....why is the out of stock items still on the q10 website??

    Answer : [Re] Inquiry for the item from 910****

    You don't have to order. Thank you.

    Question : [Re] Inquiry for the item from 910****

    yes l know i dont have to order ...but we customers just want to know why if there is no stock for the item you are still advertising it on the q10 website?

    Answer : [Re] Inquiry for the item from 910****

    Some goods are still in stock, so the link will be closed when they are sold out. Thank you.

  • Question : Inquiry from Jud****Jun 16, 2019

    Hi seller
    Let me ask if the pictures in this item are available right?
    Bc i have bought 2 times but all to refund so i need to know your items are available

    Answer : [Re] Inquiry from Jud****

    You can tell me the style you want to order first. After I confirm the stock for you, you can order again. My Whatsapp: +8615973011637. Thank you.

  • Question : Inquiry for the item from sat****Jun 03, 2019

    Plz tell me that the sizes are in cm? Means waist size large is how many cm according to ur chart

    Answer : [Re] Inquiry for the item from sat****

    Our unit is cm. Please tell me the number of the goods you need to consult. Thank you.

    Question : [Re] Inquiry for the item from sat****

    This skirt

    Answer : [Re] Inquiry for the item from sat****

    We have marked CM size on it. What do you need to consult?

  • Question : Inquiry for the item from wui****Apr 12, 2019

    Hi,
    Can you please advise on the thigh measurements for VVB 011, size S , M and L please?

    thank you

    Answer : [Re] Inquiry for the item from wui****

    cuff:44cm,46cm,48cm

    Question : [Re] Inquiry for the item from wui****

    Hi , the thigh 大 腿 measurements seem small for VVB 011. (long baggy pants) Can you please advise the thigh measurement for XL please? THanks!

    Answer : [Re] Inquiry for the item from wui****

    I'm sorry, the measurement method is different, the size will be errors, we choose the size through waist and hip circumference, can not provide thigh circumference size, thank you!

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宽松高腰大码/阔腿短裤/直筒裤/休闲裤
宽松高腰大码/阔腿短裤/直筒裤/休闲裤
Item Q&A
  • Question : Inquiry for the item from mei****Jul 09, 2019

    Can I know what’s the hip and waist measurement? Thanks

    Answer : [Re] Inquiry for the item from mei****

    Attached is the size of YTP01. We have the size in the details. Thank you.

  • Question : Inquiry for the item from mei****Jul 06, 2019

    Can I check what’s the waist for L size do you have a bigger size?

    Answer : [Re] Inquiry for the item from mei****

    Dear, our maximum size is XL, thank you!

2019大码宽松显瘦休闲连衣裙/T恤裙/中长款连衣裙
2019大码宽松显瘦休闲连衣裙/T恤裙/中长款连衣裙
Item Q&A
【High-quality】Sunscreen women wear long beach shawl thin jacket summer chiffon shirt.
【High-quality】Sunscreen women wear long beach shawl thin jacket summer chiffon shirt.
Item Q&A
  • Question : Inquiry related delivery from dap****Apr 04, 2019

    If order today, can item reach me on 8 Apr?

    Answer : [Re] Inquiry related delivery from dap****

    Sorry, the normal delivery date is 5-7 days, but China Qingming Festival, April 5-7 express company legal holiday, so April 8 can not arrive, thank you!

【High-quality】 PLUS SIZE S~5XL FASHION LADY DRESS OL work dress blouse TOP
【High-quality】 PLUS SIZE S~5XL FASHION LADY DRESS OL work dress blouse TOP
Item Q&A
  • Question : Inquiry for the item from chh****Apr 01, 2019

    SIZE IS MANUALLY INPUT. SO IF I ORDER 5XL AND THEN WHAT YOU DO IF U DONT HAVE STOCK ?

    1. DO U CANCEL THAT ONE ?

    OR

    2. DO YOU CONTACT THE CUSTOMER TO CHOOSE DIFFERENT ONE ?

    THANKS

    Answer : [Re] Inquiry for the item from chh****

    Dear, if there is no stock, we will contact you, or you can use Whats app:+8615973011637, contact us, confirm the stock and order again, thank you!

    Question : [Re] Inquiry for the item from chh****

    Sounds good. I dont want the orders partially cancelled without reason as that just very frustrating. I am sending u msg on whatsapp

    Answer : [Re] Inquiry for the item from chh****

    Thank you!

  • Question : Inquiry for the item from dor****Apr 02, 2019

    Hi..Seller, do u have stock for this?
    JSH. 019. 4XL
    JSL. 014. 4XL
    JACC. 01. 4XL

    Answer : [Re] Inquiry for the item from dor****

    Dear, if there is no stock, we will contact you, or you can use Whats app:+8615973011637, contact us, confirm the stock and order again, thank you!

【Jan 19th Update】2019 new arrival PLUS SIZE S~7XL FASHION LADY DRESS OL work dress blouse TOP
【Jan 19th Update】2019 new arrival PLUS SIZE S~7XL FASHION LADY DRESS OL work dress blouse TOP
Item Q&A
  • Question : Inquiry for the item from dor****Apr 01, 2019

    Hi..Seller, can I check with you. Do u have stock on these 4 items..JACA. 17. 4XL
    JSD. 012. ,3XL
    JSP. 016. 4XL
    JSK. 016. 4XL. Pls let me know. Thanks

    Answer : [Re] Inquiry for the item from dor****

    Dear, if there is no stock, we will contact you, or you can use Whats app:+8615973011637, contact us, confirm the stock and order again, thank you!

  • Question : Inquiry for the item from kom****Jan 09, 2019

    Hi seller,
    Is JSB-005 4XL, still have stock?
    Thank you

    Answer : [Re] Inquiry for the item from kom****

    Dear, JSB-005 4XL, we have no stock, thank you!

  • Question : Inquiry for the item from Mon****Nov 14, 2018

    Hi seller, for item JSJ-010, if my bust is 110cm, shoulder 41cm, should I take 3XL or 4XL? Please advise ASAP. Thank you.

    Answer : [Re] Inquiry for the item from Mon****

    Dear, I suggest you choose a bigger size. Thank you!

    Question : [Re] Inquiry for the item from Mon****

    Hi seller, if I choose 4XL, the bust area will be too big right? Thank you.

    Answer : [Re] Inquiry for the item from Mon****

    yes

  • Question : Inquiry for the item from yin****Aug 22, 2018

    Hi seller, pls advise the correct code for attached picture because when place order, the code different.

    Answer : [Re] Inquiry for the item from yin****

    Select JEG first, then 020. thank you

  • Question : Inquiry for the item from rea****Jul 22, 2018

+View all Notice, FAQ, Q&A >>
【High-quality】2018 New Ladies Skirts Shorts Skorts Collection Pants
【High-quality】2018 New Ladies Skirts Shorts Skorts Collection Pants
Item Q&A
  • Question : Inquiry for the item from pin****Feb 28, 2019

    Hi, i was looking for this shorts which i bought from you before. I couldnt find it here anymore, do u still have stock?

    Answer : [Re] Inquiry for the item from pin****

    https://www.qoo10.sg/item/CLEARANCE-SALE-4-9-LIMITED-TIME-PREFERENTIAL-2018-NEW-FASHION/604909929


    JFH-010

Clearance sale 4.9!!! Limited-time preferential !2018 NEW FASHION PLUS SIZE DRESS
Clearance sale 4.9!!! Limited-time preferential !2018 NEW FASHION PLUS SIZE DRESS
Item Q&A
  • Question : Inquiry for the item from jen****Dec 27, 2018

    您好!
    请问这件JFA 006 Size : XL 尺码 , 还有货吗?
    谢谢

    Answer : [Re] Inquiry for the item from jen****

    Dear, I'm sorry, we've already got stock. We may replenish stock next year. You can look at other styles. Thank you.

  • Question : Inquiry for the item from jen****Dec 27, 2018

    您好!
    请问这件JFA 006 还有货吗?
    谢谢

    Answer : [Re] Inquiry for the item from jen****

    I will inquire, thank you!

  • Question : Inquiry for the item from toh****Oct 20, 2018

    hi it state super sale $4.50
    How come all clothings i click more than $4.50

    Answer : [Re] Inquiry for the item from toh****

    Dear, the lowest price is 4.50, thank you!

  • Question : DDG 001Jul 31, 2018

    Hi I am trying to order but there is no DDG 001 in the drop down. Can you check?

    Answer : [Re] DDG 001

    The stock has been sold out, I'm sorry!

  • Question : Inquiry related cancel and refund from daw****May 08, 2018

    Hi i put in a refund request for the 2 items I did the photo review on. Please advise the return address and how you will cover my postage costs as the issues were due to your false advertising thanks

    Answer : [Re] Inquiry related cancel and refund from daw****

    This is the address, please return as soon as possible, thank you.

    Question : [Re] Inquiry related cancel and refund from daw****

    Hi please advise how you will cover my postage costs for the item

    Answer : [Re] Inquiry related cancel and refund from daw****

    QOO10 will return it to you, thank you.

+View all Notice, FAQ, Q&A >>
【High-quality】South Korea euramerican style  leggings  pants/casual pants/jeans pants
【High-quality】South Korea euramerican style leggings pants/casual pants/jeans pants
Item Q&A
  • Question : Inquiry related delivery from cry****Dec 11, 2018

    Hello!! Would like to ask how do I change the option if I don't want qexperess delivery but just standard mail? And why is there extra $2.30 (for QQA-04) cost in addition to qexpress?

    Answer : [Re] Inquiry related delivery from cry****

    Dear, we can only use QXPRESS to send, thank you!

  • Question : QRM-017Sep 20, 2017

    Dear,

    For the above mentioned item, that Material indicated was Other. Need to find out what material for that

    Answer : [Re] QRM-017

    Dear, "QRM - 017" fabric is chiffon, thank you!

    Question : [Re] QRM-017

    That mean all your items that indicated Other is chiffon. Thanks for your prompt reply!

    Answer : [Re] QRM-017

    Honey, no, it's just this model.

  • Question : Inquiry for the item from wei****Jul 04, 2017

    Hi seller, can I know wat is the smallest size available in cm for item QRH-004 (Navy)? Thanks!

    Answer : [Re] Inquiry for the item from wei****

    Dear, the project "QRH - 004" minimum code is "S" code, thank you for your coming!

    Question : [Re] Inquiry for the item from wei****

    I think that there is an error to the waist's & hip's sizes. Just to confirm with u, can I know the correct waist & hip sizes for size s? Thanks!

    Answer : [Re] Inquiry for the item from wei****

    Dear, we write wrong, waist circumference and hip circumference size to exchange, thank you for reminding me!

  • Question : Inquiry for the item from jam****Apr 25, 2017

    QRA 017 - is this pants elastic?
    My waist is 25", what size should I choose? Thanks.

    Answer : [Re] Inquiry for the item from jam****

    We have the label size, size of the tile measurement, cm, thank you!

    Question : [Re] Inquiry for the item from jam****

    Is the pants elastic for QRA017? You haven't answered me.

    Answer : [Re] Inquiry for the item from jam****

    Is not scalable, thank you!

  • Question : 209294286 and 209294287Mar 22, 2017

    Hi,

    I ordered 2 items on 12 march and it has been more than a week, can I kindly check when will my goods arrive? Please help me to check, thank you.

    Answer : [Re] 209294286 and 209294287

    Already in the shipping, thank you!

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