Q&A board

Q & A Lists
Item Question & Answer
Hot New arrival Soft leather PU case for iPhone X 8 7 6 6s Plus OPPO R11S R9 R9S R11 Casing
Hot New arrival Soft leather PU case for iPhone X 8 7 6 6s Plus OPPO R11S R9 R9S R11 Casing
Item Q&A
  • Question : Inquiry for the item from jes****Dec 18, 2018

  • Question : Inquiry for the item from dep****Feb 08, 2018

    Hi. 请问 OPPO R11S 的 H19 或 E6 有货吗?

    Answer : [Re] Inquiry for the item from dep****

    Dear Customer,
    Thank you for shopping with us , but now China is in Spring Festival holidays.
    All orders made during holidays will be send out from 23 Feb by Qxpress.
    The exchange / resend orders will be processed from 23 Feb. Please contact us in Qpost after holidays.
    Sorry for any trouble and Happy New Year !

  • Question : Inquiry for the item from dep****Feb 08, 2018

    Hi. 请问 OPPO R11S 的 H19 或 E6 有货吗?

    Answer : [Re] Inquiry for the item from dep****

    Dear Customer,
    Thank you for shopping with us , but now China is in Spring Festival holidays.
    All orders made during holidays will be send out from 23 Feb by Qxpress.
    The exchange / resend orders will be processed from 23 Feb. Please contact us in Qpost after holidays.
    Sorry for any trouble and Happy New Year !

【IN STOCK】2018 NEWEST Xiaomi Airdots Bluetooth 5.0 Youth Wireless Earpiece Dual Channel Stereo MI
【IN STOCK】2018 NEWEST Xiaomi Airdots Bluetooth 5.0 Youth Wireless Earpiece Dual Channel Stereo MI
Item Q&A
  • Question : Inquiry related delivery from alo****Dec 18, 2018

  • Question : Inquiry for the item from iam****Dec 15, 2018

  • Question : Inquiry related delivery from lor****Dec 17, 2018

    So when will I receive it? Till now no updates on delivery

    Answer : [Re] Inquiry related delivery from lor****

    Hi, Qxpress take 5-7days arrive :)

  • Question : Inquiry related return and exchange from spa****Dec 05, 2018

    hi, my right ear piece if lleft overnight charging, next day morning battery will be empty
    however charge couple of hours and use no issue.

    how to do the warranty claim.

    Answer : [Re] Inquiry related return and exchange from spa****

    Hi, friend, When you charge it, what is the LED light on the right side ? Keep red, or show red secs then off ?

    Question : [Re] Inquiry related return and exchange from spa****

    it show red led continuoue. but i never check how long the red is on, but at least for a couple of hours.and when i on it, it show there is battery in it
    but the issue if i left it charge before i going to sleep, red led light up, next day morning wake up no led , and i on it, it show nearly flat battery

    Answer : [Re] Inquiry related return and exchange from spa****

    Hi, friend,
    If show red color, that means it is under charged. When you take it out, You can long press it for more than 10secs, please check if the earphone can flash light in this way, this is also the method to reset and reboot. Please try :)

    Question : [Re] Inquiry related return and exchange from spa****

    My friend,

    i know it can charge, the issue is if i left it charing in the case for long hours, the right ear piece some how discharge its battery.
    Example, if i charge 2 hrs and straight away i use, no issue, it show more than 50% battery
    hoevery i left it overnight, the next day it cannot even on. then i put back to charge for couple minutes, i on it again, it show low battery .

    Answer : [Re] Inquiry related return and exchange from spa****

    Hi, friend, When you do not use it, please turn it off, then it can save power. Please try if it can last longer time in this way.
    Thanks !

    Question : [Re] Inquiry related return and exchange from spa****

    if i never even remove it from the box, how do i power on?

    Answer : [Re] Inquiry related return and exchange from spa****

    Sorry, could you return to us for warranty ?

    Question : [Re] Inquiry related return and exchange from spa****

    How to return?

    Answer : [Re] Inquiry related return and exchange from spa****

    Hi, friend ,
    Here is our after-sale department address :
    Contact Name: Xiaowei Guan
    Address Line : Futian, Huaqiangbei, LanGuang Road,402 Dong, ZhongLianDaSha 314
    City: Shenzhen
    State: GuangDong
    Country: China
    Postal Code: 518000
    Phone Number: 19924457469
    When you do the return (return full set include retail box), please protect the item good condition to avoid damage on shipping. For shipping, please choose Singpost, fast and safe to us.
    Thanks !

    Question : [Re] Inquiry related return and exchange from spa****

    I have sent over.
    tracking number rc701495664sg

    Answer : [Re] Inquiry related return and exchange from spa****

    Thank you, could you update your order code here? We will record the details. Thank you !

    Question : [Re] Inquiry related return and exchange from spa****

    Order no. 282854575

    Answer : [Re] Inquiry related return and exchange from spa****

    Ok, thank you !

  • Question : Inquiry related return and exchange from whi****Dec 15, 2018

    The air airdots was shipped about 2 weeks ago, since yesterday the left earpiece fail to turn on, and the airdots will shut off by itself. How do I go about getting a replacement as I believe its under 1 year warranty?

    Answer : [Re] Inquiry related return and exchange from whi****

    Hi, friend, have you charged it? It may turn off due to no power.

    Question : [Re] Inquiry related return and exchange from whi****

    Yes its been working fine for 2 weeks then suddenly stopped working. Sometimes when I charge the airdots only the right earpiece will have a red light, and the left piece cannot turn on even after holding for more than 10 seconds. Is there a place I can bring down to your shop so you can test the product

    Answer : [Re] Inquiry related return and exchange from whi****

    Hi, friend, please check the metal dot while charging, sometimes the earphone can not be charged well if you have not match the charge metal dot. Please check if you can get the left side in charging with this way. If still problem, please update here :)

+View all Notice, FAQ, Q&A >>
Mini LSR Cam Digital Camera for Kids Baby Cute Cartoon Multifunction Toy Camera Children Xmas Gift
Mini LSR Cam Digital Camera for Kids Baby Cute Cartoon Multifunction Toy Camera Children Xmas Gift
Item Q&A
  • Question : Inquiry for the item from fay****Dec 17, 2018

    Hi, for the cameras, what kind of accessories and packaging does it come with?

    Answer : [Re] Inquiry for the item from fay****

    Hi, friend, Which type you mean ?

    Question : [Re] Inquiry for the item from fay****

    For Type A, C and D?

Huawei Mate 20 Mate 20 Pro lite Magnetic Metal Frame Clear Tempered Glass screen protectro case
Huawei Mate 20 Mate 20 Pro lite Magnetic Metal Frame Clear Tempered Glass screen protectro case
Item Q&A
  • Question : Inquiry for the item from smi****Dec 13, 2018

  • Question : Inquiry for the item from 237****Nov 21, 2018

    Will the magnetic casing affect wireless charging?

    Answer : [Re] Inquiry for the item from 237****

    Hi, it do not affect wireless charging as it is glass back cover

  • Question : Inquiry for the item from 237****Nov 21, 2018

    Hi, for the magnetic casing, it's a full front and back glass casing right? Will I need to have the back camera glass protector too?

    Answer : [Re] Inquiry for the item from 237****

    Hi, Magnetic Metal Frame + Glass Back Cover. Thanks !

Smart Cover iPad Pro iPad Pro 9.7inch Ultra Thin Slim Custer Patterns Magnetic Folio Stand Leather Case Smart Sleeve Cover For iPad Pro For iPad Plus 12.9 Tablet Pc
Smart Cover iPad Pro iPad Pro 9.7inch Ultra Thin Slim Custer Patterns Magnetic Folio Stand Leather Case Smart Sleeve Cover For iPad Pro For iPad Plus 12.9 Tablet Pc
Item Q&A
  • Question : Inquiry for the item from Iva****Dec 18, 2018

  • Question : Inquiry for the item from van****Dec 11, 2018

  • Question : Type D iPad Pro 12.9May 31, 2018

    Hi there,

    Can check with you if your type D case for 12.9 is for ipad pro 12.9 ver 2017 or ver 2015?

    Answer : [Re] Type D iPad Pro 12.9

    Hi, friend, for 2017 new design.
    Thanks !

  • Question : Inquiry for the item from drp****Feb 19, 2018

    Dear seller,

    I would like to get a light weight cover for iPad 12.9 Could u recommend

    Answer : [Re] Inquiry for the item from drp****

    Dear Customer,
    Thank you for shopping with us , but now China is in Spring Festival holidays.
    All orders made during holidays will be send out from 23 Feb by Qxpress.
    The exchange / resend orders will be processed from 23 Feb. Please contact us in Qpost after holidays.
    Thank you !

  • Question : Inquiry for the item from pen****Feb 03, 2018

    Are these for the iPad Pro 12.9 2nd gen, with flash under the camera?

    Answer : [Re] Inquiry for the item from pen****

    yes

+View all Notice, FAQ, Q&A >>
Stand Case For  Huawei Y6 2018 Y9 2018 Honor 7A Case Cover Shockproof Soft TPU phone Case
Stand Case For Huawei Y6 2018 Y9 2018 Honor 7A Case Cover Shockproof Soft TPU phone Case
Item Q&A
  • Question : Inquiry for the item from 241****Dec 17, 2018

    Hi,

    Can I have Red colour for the above order?

    Thanks and appreciate:)

    Answer : [Re] Inquiry for the item from 241****

    Hi, Order no 286039669, you have chose black in this order, do you mean you want change to red instead ?

    Question : [Re] Inquiry for the item from 241****

    Hi, never mind...please proceed:) Thank you:)

  • Question : Inquiry for the item from Adi****Sep 19, 2018

    Hi my huawei y6 2018 doesn't have fingerprint scanner why does your case stated there is?

    Answer : [Re] Inquiry for the item from Adi****

    Hi, friend, we just list the photos for one model, so the pic you saw may can not fit your phone, but you just need choose the correct phone model in option, our shipping team will match correct design for you :)

Car Magnetic Ring Holder case for OPPO R15 Pro R11S R9S R9 R11 Plus F7 F5 Redmi Note 5 4 4X 2S
Car Magnetic Ring Holder case for OPPO R15 Pro R11S R9S R9 R11 Plus F7 F5 Redmi Note 5 4 4X 2S
Item Q&A
  • Question : Inquiry for the item from joh****Dec 17, 2018

    Hi seller. Is the cover for oppo R9 plus the same as R9s plus?

    Answer : [Re] Inquiry for the item from joh****

    Hi, R9 Plus and R9S Plus are two different phones, use different case.

    Question : [Re] Inquiry for the item from joh****

    Ok. Thanks

  • Question : Inquiry for the item from Pea****Sep 27, 2018

    For this casing can stand on the table right

    Answer : [Re] Inquiry for the item from Pea****

    Yes, the ring on back can be used as stand :)

    Question : [Re] Inquiry for the item from Pea****

    Hi can I change the casing that I just bought to all r15 casing?

    Answer : [Re] Inquiry for the item from Pea****

    Cart no:121747220

    Question : [Re] Inquiry for the item from Pea****

    Sorry, your order has been send out 2 days ago.

    Answer : [Re] Inquiry for the item from Pea****

    can I send back and exchange for the R15 pro to R15

    Question : [Re] Inquiry for the item from Pea****

    Sure,you can return to us for exchange if item still new in your side. Thanks !

    Answer : [Re] Inquiry for the item from Pea****

    OK thank you so much. please send me the address so that I return back can I change ring rose gold - black casing

    Question : [Re] Inquiry for the item from Pea****

    Y no repy

    Answer : [Re] Inquiry for the item from Pea****

    Can you send the addresses so that I return back but y no reply can please reply I still wait for exchange

    Question : [Re] Inquiry for the item from Pea****

    Sorry, China Nation Day is just over, you can return to this address for exchange :
    Contact Name: Xiaowei Guan
    Address Line : Futian, Huaqiangbei, LanGuang Road,402 Dong, ZhongLianDaSha 314
    City: Shenzhen
    State: GuangDong
    Country: China
    Postal Code: 518000
    Phone Number: 19924457469
    Thank you !

    Answer : [Re] Inquiry for the item from Pea****

    Noted I will send by tomorrow thank you

    Question : [Re] Inquiry for the item from Pea****

    Hi seller I already send out casing once you let me know thanks

    Answer : [Re] Inquiry for the item from Pea****

    Once you receive let me know thanks

    Question : [Re] Inquiry for the item from Pea****

    Ok, we will help you exchange to OPPO R15 when we get it :)

    Answer : [Re] Inquiry for the item from Pea****

    OK thanks

    Question : [Re] Inquiry for the item from Pea****

    welcome :)

    Answer : [Re] Inquiry for the item from Pea****

    How any update

    Question : [Re] Inquiry for the item from Pea****

    Hi, we have got your parcel and replace to R15 case, new parcel has been send out in last week already :)

    Answer : [Re] Inquiry for the item from Pea****

    But I not yet receive can you help me to check

    Question : [Re] Inquiry for the item from Pea****

    Hi, new parcel still on the way, please wait a few more days :)

  • Question : Inquiry for the item from que****Jun 28, 2018

Samsung Galaxy A3 A5 A7 A8 A6 A8+ A8 Star A9 2018 2017 J4+/J2 Pro J7+ Case Screen Protector
Samsung Galaxy A3 A5 A7 A8 A6 A8+ A8 Star A9 2018 2017 J4+/J2 Pro J7+ Case Screen Protector
Item Q&A
  • Question : Inquiry for the item from 233****Dec 18, 2018

Authentic Xiaomi Smart Mobile Phone Android Redmi 6 PRO Redmi 6A AI Face Unlock Fingerpint 4G LTE
Authentic Xiaomi Smart Mobile Phone Android Redmi 6 PRO Redmi 6A AI Face Unlock Fingerpint 4G LTE
Item Q&A
  • Question : Inquiry for the item from 237****Dec 18, 2018

  • Question : Inquiry from ops****Dec 18, 2018

    How to change to Vietnamese language?

    Answer : [Re] Inquiry from ops****

    Do I need to unlock bootloader for the phone?

    Question : [Re] Inquiry from ops****

    Hi, if you need Vietnamese language, you may need flash to different ROM. Thanks !

  • Question : Inquiry for the item from ayu****Dec 13, 2018

    Ok..i read all the others buyer questions. Have 1 this question that buyer asking about the warranty.you say thay the warranty is CN warranty. So if anything technical problems with the phone,how can we do?send it to you and you send back to CN.or we need to send our self to china?but what the xiaomi mailling address? If let say thry reply back that we buy from from singapore,other country and they dont accept as we already install appstore,whatsapp and others. So what is the 1 year warranty can do for us? If can read reply me asap.thanks you so much.

    Answer : [Re] Inquiry for the item from ayu****

    Hi, friend,
    When you need help, you can contact us here in QPost and report the problem. We will help you check with Xiaomi for solution. When need return, you can send to our address, we will help you take it to Xiaomi side for warranty. Please notice most local warranty service is 3rd party with high cost.
    Thanks !

    Question : [Re] Inquiry for the item from ayu****

    Ok thanks

    Answer : [Re] Inquiry for the item from ayu****

    Welcome :)

  • Question : Inquiry for the item from ayu****Dec 11, 2018

    Hi..so i won the bid. So can i know what model,color,ram,and memory that i won?

    Answer : [Re] Inquiry for the item from ayu****

    Hi, please check in option.

  • Question : Inquiry for the item from 241****Nov 25, 2018

    I ordered the Xiaomi Redmi 6 Pro 6A on 30 August 2018 from you (order no. 272144381) . This phone is is giving problem like (i) cannot send SMS, (ii) cannot switch to main menu by swiping up with the talk-back on. The order carries a one-year warranty. pease advise where can I send phone to for repair.
    John Tai

    Answer : [Re] Inquiry for the item from 241****

    Hi, friend, that maybe system bugs ect. you can reset the phone to factory settings, or directly flash a new Global ROM, please update here if you need steps.
    Thanks !

    Question : [Re] Inquiry for the item from 241****

    If I reset phone to factory setting, would I lose all my data and settings ? Right now can't even get 'google play". Where is your shop? Phone suppose to be under warranty for 1 year. I can bring it for you to flash the Global Rom for me. John

    Answer : [Re] Inquiry for the item from 241****

    there is a binding sell order contract and in Q10 sales brochure wherein your company committed to a 1 year warranty. You better tell me how to correct the problem or show me how to "flash" a new Global ROM . All you need
    is to correct the problem to maintain your reliability record.

    Question : [Re] Inquiry for the item from 241****

    Hi, friend,
    You can reset the phone first, then follow our steps to install new Google Play:

    1- How to reset
    Settings -> Additional Settings -> backup&reset

    2- Uninstall or remove Chinese apps
    After reset the phone, there will be some Chinese apps appear, some can be uninstalled, some xiaomi app can not be removed, you can just hide them in a file and no use it. Other important apps are in Englishl

    3- How to install Google Play.
    Please find the "Google Installer" in this link:
    https://xiaomininja.com/2016/04/22/how-to-install-google-play-store-on-redmi-3pro-step-by-step-guide/
    After download and install that Google Installer tool, you can simply click ok/next to finish the installing in mins.

    Any problem on using, feel free to contact us here.
    Thanks !

    Answer : [Re] Inquiry for the item from 241****

    I have done a backup&reset and removed some Chinese apps as instructed in your instruction (1) and (2).
    I also reloaded google play store and is working fine. However the phone still cannot send SMS. So I got Starhub to replace the SIM Card with new card. I tested this new SIM Card on my old redmi Note 4 phone and the it work perfectly. But when I install this new SIM Card to the new phone (redmi 6 Pro) you supplied, the same problem still existed. I just cannot send out SMS with this new phone whereas with the same SIM card, I can do so. Can you please call me on 98592013 (John) or provide me with the address of the shop which can repair the new phone under your warranty.

    Question : [Re] Inquiry for the item from 241****

    Sorry correction "I have done a backup&reset and removed some Chinese apps as instructed in your instruction (1) and (2).
    I also reloaded google play store and is working fine. However the phone still cannot send SMS. So I got Starhub to replace the SIM Card with new card. I tested this new SIM Card on my old redmi Note 4 phone and the it work perfectly. But when I install this new SIM Card to the new phone (redmi 6 Pro) you supplied, the same problem still existed. I just cannot send out SMS with this new phone whereas with the same SIM card, I can do so on my old phone (redmi note 4). Can you please call me on 98592013 (John) or provide me with the address of the shop which can repair the new phone under your warranty."

    Answer : [Re] Inquiry for the item from 241****

    Hi, friend,
    If this SIM can send and receive msg in another phone, that means your SIM is good; Just report your problem to Xiaomi and get their reply. Please check attached pic.
    Can you read Chinese? If not , Here is the translation: Open Message -> Menu -> Advanced Settings -> Message Center Numbers. Please check the numbers there, Different place have different Message Center Number, you can check with your SIM company and update the correct numbers there.
    If still problem, please update here.
    Thanks !

+View all Notice, FAQ, Q&A >>
Authentic Xiaomi Mi Max 3 Smartphone Big 6.9inch 4GB/6GB+64GB/128GB 4G LTE Mobile Phone Max3 Android
Authentic Xiaomi Mi Max 3 Smartphone Big 6.9inch 4GB/6GB+64GB/128GB 4G LTE Mobile Phone Max3 Android
Item Q&A
  • Question : Inquiry for the item from zgi****Dec 14, 2018

    if this item needs repair or servicing, is it send to below Mi service center?
    6 Eu Tong Sen Street, The Central, #04-89D Singapore 059817
    thanks

    Answer : [Re] Inquiry for the item from zgi****

    Hi, the warranty is covered by CN Xiaomi, Local Mi center only offer service for the phones sold by them. Thanks !

    Question : [Re] Inquiry for the item from zgi****

    So send to where when i need repair or servicing

    Answer : [Re] Inquiry for the item from zgi****

    Hi, please contact us here when need warranty, we will help you get warranty from Xiaomi.

    Question : [Re] Inquiry for the item from zgi****

    I want my item repair or servicing in Xiaomi Singapore, not China.

  • Question : Inquiry related delivery from jia****Dec 18, 2018

    I ordered on 13th and had shipping scheduled on 15th. But you said qxpress doesn't work on weekends and it will be updated on Monday 17th. I left a msg on 17th evening to check with you but was unanswered. It still shows shipping scheduled on 15th on my side. Kindly advise when it will be shipped out.

    Answer : [Re] Inquiry related delivery from jia****

    Sorry, shipping team said they still wait stock for blue color from Xiaomi, it should can be send out soon, please do not worry.

    Question : [Re] Inquiry related delivery from jia****

    I previously purchased another set of mi max 3 few weeks back with add-on of the screen protector and case. But the screen protector arrived chipped in the corner making it unable to apply to phone at all.

    Answer : [Re] Inquiry related delivery from jia****

    I see, I will ask shipping team add one more piece screen protector and send together with your new parcel :)

    Question : [Re] Inquiry related delivery from jia****

    OK thank u

  • Question : Inquiry for the item from kie****Dec 16, 2018

  • Question : Inquiry for the item from 250****Nov 18, 2018

    What version of MIUI was installed on the mi max 3 6gb 128gb??

    Answer : [Re] Inquiry for the item from 250****

    Hi, it should be MIUI9. But if Xiaomi release MIUI10 later, you can upgrade online :)

    Question : [Re] Inquiry for the item from 250****

    Is it stable rom or beta rom?

    Answer : [Re] Inquiry for the item from 250****

    Hi, Stable ROM, xiaomi have been release global ROM as well, user can flash to different official ROM :)

    Question : [Re] Inquiry for the item from 250****

    Can the charger be used in Singapore?

    Answer : [Re] Inquiry for the item from 250****

    Yes :)

    Question : [Re] Inquiry for the item from 250****

    May I enquire when will my order be sent out to me?

    Answer : [Re] Inquiry for the item from 250****

    Hi, friend, shipping team plan to send it out in this week. Thanks !

    Question : [Re] Inquiry for the item from 250****

    Could you kindly teach me how to flash the china rom to global rom?

    Answer : [Re] Inquiry for the item from 250****

    Sure, please contact our tech email : comlor@qq.com
    Please write your order code in email title when contact them, they need record the info.
    Thanks !

    Question : [Re] Inquiry for the item from 250****

    After flash to global rom can i lock my phone back?

    Answer : [Re] Inquiry for the item from 250****

    Sure, when you flash a new ROM, there are 3 options to choose, one option is "locak&flash"

    Question : [Re] Inquiry for the item from 250****

    It will not brick my phone?

    Answer : [Re] Inquiry for the item from 250****

    Hi, it is xiaomi official ROM and flash tool, never brick risk :)

  • Question : Inquiry for the item from sch****Nov 28, 2018

    1) is this a export set?
    2) is the warranty local for Singapore and where is the service center?
    3) how long is the warranty?

    Answer : [Re] Inquiry for the item from sch****

    Hi, friend,
    1) All Xiaomi phones are imported from CN. Just different ROM;
    2) Official CN Xiaomi one year warranty, Most local warranty is offered by 3rd party with high cost;
    3) Check A#2.
    Thanks !

+View all Notice, FAQ, Q&A >>
Samsung Galaxy Note 9 S9 / S9+/Note8/S8/S8+/S7/S7 Edge /J7 Pro /A6 2018/A8 2018 Phone Case
Samsung Galaxy Note 9 S9 / S9+/Note8/S8/S8+/S7/S7 Edge /J7 Pro /A6 2018/A8 2018 Phone Case
Item Q&A
  • Question : Inquiry for the item from sal****Dec 18, 2018

    hi
    do you sell galaxy j2 pro casing / cover?

    Answer : [Re] Inquiry for the item from sal****

    Yes, do you mean J2 Pro 2018 version?

    https://www.qoo10.sg/g/580746118

    Question : [Re] Inquiry for the item from sal****

    yes

  • Question : Inquiry for the item from stu****Nov 11, 2018

    Where are the details for type f case and what colours correspond to 1 to 10

    Answer : [Re] Inquiry for the item from stu****

    Hi, please check the pics below , find the F type, then you will different design marked with numbers.
    Thanks !

2018 Samsung Galaxy Tab S4 S3 S2 S Tab A 8.0 9.7 10.5 iPad 2018 2017 Pro 10.5 Air 2 Case Glass Film
2018 Samsung Galaxy Tab S4 S3 S2 S Tab A 8.0 9.7 10.5 iPad 2018 2017 Pro 10.5 Air 2 Case Glass Film
Item Q&A
  • Question : Inquiry for the item from guy****Dec 17, 2018

  • Question : Inquiry for the item from ain****Dec 10, 2018

  • Question : Inquiry for the item from cal****Dec 04, 2018

  • Question : Inquiry for the item from dar****Dec 02, 2018

    Hi.. would there be any stock coming for 200-B for Samsung S3

    Answer : [Re] Inquiry for the item from dar****

    Dear customer,
    We have got your mail and ready to help you here. Please update the related order code here, we will reply with solution soon.
    If you have already got our reply in other mails, please ignore this message.
    Thank you !

  • Question : Inquiry for the item from yl1****Nov 28, 2018

    Hi, will you be having stock for Samsung 9.7inch.... Type 100-A?

    Answer : [Re] Inquiry for the item from yl1****

    Hi, we will update in option :)

    Question : [Re] Inquiry for the item from yl1****

    Hi, I've just checked again but there is no stock yet for 100A Samsung 9.7inch?

    Answer : [Re] Inquiry for the item from yl1****

    Hi, friend, we will add in option when stock arrive :)

    Question : [Re] Inquiry for the item from yl1****

    OK... Can u drop me a msg when you have stock?

    Answer : [Re] Inquiry for the item from yl1****

    Ok, no problem :)

+View all Notice, FAQ, Q&A >>
Phone Case Screen Protector for Huawei P20 P20 Pro Nova 3i 3  2i 2 lite Honor Play Honor 10 Mate 20
Phone Case Screen Protector for Huawei P20 P20 Pro Nova 3i 3 2i 2 lite Honor Play Honor 10 Mate 20
Item Q&A
  • Question : Inquiry for the item from jas****Dec 15, 2018

    Do u have covers for Huawei Nova Lite?

    Answer : [Re] Inquiry for the item from jas****

    Hi, do you mean Nova 2 lite or Nova lite?

    Question : [Re] Inquiry for the item from jas****

    Nova Lite

  • Question : Inquiry for the item from ron****Nov 07, 2018

    Is the full tempered glass ok with the P type casing? Will the tempered glass for nicely without being damage or push by the PTupe casing?

    Answer : [Re] Inquiry for the item from ron****

    Yes, all case here can fit the full tempered glass on phone :)

    Question : [Re] Inquiry for the item from ron****

    I going to place order for the full tempered glass but I change the case casing to D type . Any issue on fitting?

    Answer : [Re] Inquiry for the item from ron****

    I meant 3d full tempered glass

    Question : [Re] Inquiry for the item from ron****

    Actually I already placed 3 PC 3d full tempered glass and 3 casing... Hope it's all good now.

    Answer : [Re] Inquiry for the item from ron****

    Hi, friend, we have got your 4 orders, we will send out in time :)

    Question : [Re] Inquiry for the item from ron****

    I hope the casing n the 3d full tempered glass will fit nicely right?

    Answer : [Re] Inquiry for the item from ron****

    Yes :)

    Question : [Re] Inquiry for the item from ron****

    Hello seller. I bought the 3pc (2pc for Nova 3i and 1 pc for mate 10 pro) 3d full tempered but it doesn't fit the casing I bought from u. The casing push the tempered glass ...cannot be used.....

    Answer : [Re] Inquiry for the item from ron****

    Sorry, could you take a photo to show the problem ?

    Question : [Re] Inquiry for the item from ron****

    X1 PC for nova 3i and x1 PC for mate 10 pro not ok. Final PC for Nova 3i ok only.
    I bought 3pc total.

    Answer : [Re] Inquiry for the item from ron****

    Hi, friend,
    After install, you need press to remove the buble inside. If there is still small bubble inside, it will miss after days using; If big bubble and cant be removed, the screen protector may stick in wrong position, you can take out and stick again.
    Please try, If still problem, please update here.
    Thanks !

    Question : [Re] Inquiry for the item from ron****

    As mentioned the casing is pushing on the film. So no matter how there will be bubble.....

    Answer : [Re] Inquiry for the item from ron****

    I see, can we resend new screen protector for Nova3i and Mate10Pro ? Both black color ?

    Question : [Re] Inquiry for the item from ron****

    Can I opt for the non full one... I dun want same problem again. One pc each for Nova 3i and mate 10pro. Indeed a trustworthy seller much appreciated

    Answer : [Re] Inquiry for the item from ron****

    Clear tempered glass non full

    Question : [Re] Inquiry for the item from ron****

    OK, same order address ?

    Answer : [Re] Inquiry for the item from ron****

    Yes same address ty so much

    Question : [Re] Inquiry for the item from ron****

    Yes same address. Again thank you so much.

    Answer : [Re] Inquiry for the item from ron****

    Ok, no problem :)

    Question : [Re] Inquiry for the item from ron****

    Let me know when ship ok?

    Answer : [Re] Inquiry for the item from ron****

    Hi, friend, we send new parcel today :)

    Question : [Re] Inquiry for the item from ron****

    Hello seller,sorry to bother. Yet to receive my article. By normal mail? I have no tracking #. Can u advice?

    Answer : [Re] Inquiry for the item from ron****

    Hi, friend, Qxpress do not help send warranty parcels, we have resend by normal mail, it takes about 1.5-2weeks arrive.
    Thanks !

    Question : [Re] Inquiry for the item from ron****

    U send out on 22nd Nov but till date I didn't receive the item. Did u send wrofn address?

    Answer : [Re] Inquiry for the item from ron****

    Hi, friend, we have send to the correct order address, you should can get it in coming days soon :)

  • Question : Inquiry for the item from sha****Nov 17, 2018

  • Question : Inquiry for the item from ron****Nov 07, 2018

    Why are there selextions 1 to 9 for a Nova 3i tempered glass? Which should I pick?

    Answer : [Re] Inquiry for the item from ron****

    Hi, the number is universal, if you need glass screen protector, you can choose number 1, we will send the clear one.
    Thanks !

  • Question : mate 9 type K Skin casingNov 04, 2018

    Dear Seller,

    When will you restock for Type K Case protector?

    Thank you.

    Answer : [Re] mate 9 type K Skin casing

    Hi, Some phone model have K type cover in stock, please check in option :)

    Question : [Re] mate 9 type K Skin casing

    So sorry I am referring to Huawei Mate 9 Type K casing

    Answer : [Re] mate 9 type K Skin casing

    Sorry, K type do not have stock for Mate9...

+View all Notice, FAQ, Q&A >>
Baseus Battery Case For iPhone 8 7 6 Plus Samsung Galaxy S8 Plus External Battery Charger Case 7300m
Baseus Battery Case For iPhone 8 7 6 Plus Samsung Galaxy S8 Plus External Battery Charger Case 7300m
Item Q&A
  • Question : Inquiry for the item from 243****Nov 25, 2018

    Hi i'm using iphone 8plus. When will the red casing with battery charger be replaced?

    Answer : [Re] Inquiry for the item from 243****

    Hi, red color version still wait stock.

    Question : [Re] Inquiry for the item from 243****

    okay. thank you for the reply

    Answer : [Re] Inquiry for the item from 243****

    Welcome :)

  • Question : Inquiry for the item from ivy****Dec 02, 2018

  • Question : UFO charger, desktop holder chargerAug 22, 2018

    Hi
    1. Can the UFO charger and Desktop charger charge Samsung note 5 with protective casing on?
    2. Can the 2 chargers charge iPhone 8+?
    Thanks

    Answer : [Re] UFO charger, desktop holder charger

    Hi, friend
    - Both wireless charger can be used for Samsung Note5; Thin case better, thick case (such as wallet cover with big card pocket) may effect the wireless charge function and speed.
    - Support iPhone8+
    Thanks!

  • Question : Inquiry for the item from hai****Jul 04, 2018

    can listen to music using lighting earpods with the case in iphone7?

    Answer : [Re] Inquiry for the item from hai****

    Yes, it has correct size port for each hole.

    Question : [Re] Inquiry for the item from hai****

    but does it support original lightning earpods?

    Answer : [Re] Inquiry for the item from hai****

    ok then i will trust u

    Question : [Re] Inquiry for the item from hai****

    Yes, support :)

  • Question : Inquiry for the item from joh****May 30, 2018

    Hi seller do u have basues charger case for samsung s8 plus black or dark blue.

    Answer : [Re] Inquiry for the item from joh****

    Hi, friend, we will check stock and update here later.

+View all Notice, FAQ, Q&A >>
【SUPER PRICE】Top quality S10 S11 S12 S13 S14 S15 portable wireless Mini Bluetooth Speaker rmusic player with MIC  TF for iphone 4/4S/5/iPhone6/ samsung Galaxy S5/S4/S3/Note3/Note2/LG G3/ PC mp4 mp3
【SUPER PRICE】Top quality S10 S11 S12 S13 S14 S15 portable wireless Mini Bluetooth Speaker rmusic player with MIC TF for iphone 4/4S/5/iPhone6/ samsung Galaxy S5/S4/S3/Note3/Note2/LG G3/ PC mp4 mp3
Item Q&A
  • Question : Inquiry for the item from Teo****Dec 18, 2018

    Hi, may i know does all the models come with mic function? As for S15 may I have the package content/detail?

    Answer : [Re] Inquiry for the item from Teo****

    Hi, we will check and update here later.

  • Question : speakerJun 05, 2015

    Seller which speaker is best for watching movies for Samsung and tab 7 ?

    Answer : [Re] speaker

    Hi, friend,
    Both are good speaker, we wont sell bad items here. You just need choose the design you like.

  • Question : S15May 25, 2015

    Hi, s15 has TF card slot. Does it mean I don't have to pair with my hp, I can play music directly from TF card? Thank you.

    Answer : [Re] S15

    Yes, you are right.

  • Question : S15May 13, 2015

    I would like to ask if S15 speaker output is how many watt. thanks

    Answer : [Re] S15

    Hi, what is the output you mean ?

  • Question : Which speaker (s10 and s11) do not make any introduction soundsMay 02, 2015

    I am planing to buy a speaker with a micro card reader which I do not need the speaker to make any sound wherever I switch to any mode eg most of the speaker out there, wherever I switch on it give a introduction speech.

    Answer : [Re] Which speaker (s10 and s11) do not make any introduction sounds

    Hi,
    For the micro card reader, we have marked in the photos , you can choose in our photos;
    For the introduction speech, it was made from factory, most people need it when use it.

+View all Notice, FAQ, Q&A >>
ESR Magnetic Flip Case for iPad Pro 11 2018 12.9 2018 Pro 10.5 New iPad PU Leather Ultra Slim case
ESR Magnetic Flip Case for iPad Pro 11 2018 12.9 2018 Pro 10.5 New iPad PU Leather Ultra Slim case
Item Q&A
  • Question : Inquiry for the item from wha****Dec 06, 2018

    Hi,

    i bought 2 covers and 2 clear glass protector for the ipad 11, order 282849154 & 282849155. the clear protector doesnt work and the ipad keep saying the camera is being covered and cannot detect face.

    pls help n advise, tks.

    Answer : [Re] Inquiry for the item from wha****

    Hi ,friend, can you take photos with this screen protector from the front camera?

    Question : [Re] Inquiry for the item from wha****

    no, i did not try that as the screen protector covers both the lens and cannot detect when using face id. i have since taken out the glass protector and it works without it.

    Answer : [Re] Inquiry for the item from wha****

    Hi, friend, the glass is clear , even it cover your front camera, it wont affect your front camera and face id, could you try again ?

    Question : [Re] Inquiry for the item from wha****

    i did try again and it still says the "camera covered" and unable to read my face id. i have since replaced it with the Free Screen Protector:Soft High Clear Version under order 282849153 and it now works perfectly. (i think it works because of the small cut out for the lens, please see picture attached)
    Can i get a refund on the 2 glass protector? thanks.

    Answer : [Re] Inquiry for the item from wha****

    Hi, friend, We also test it in our side, it works... Could you take a small video to show the problem? If really can not work, we will help you exchange it. Please do not worry.
    Thanks !

    Question : [Re] Inquiry for the item from wha****

    i already taken out the 1st glass protector as it doesnt work for me and it is destroyed. i still have 1 more of the 2nd glass protector which i bought as spare. But now i'm using your free pvc protector as per the picture with the "lens cut out" and it works. you still want to take the pvc out and try on the glass protector? if it doesnt work, i will not have any more screen protector, better to refund or replace??

    Answer : [Re] Inquiry for the item from wha****

    pls see picture

    Question : [Re] Inquiry for the item from wha****

    Sorry, can we resend another new glass screen protector for you ?

    Answer : [Re] Inquiry for the item from wha****

    is it the same glass screen protector? i still have a spare one but if i can't use, can i exchange them for something else instead?

    Question : [Re] Inquiry for the item from wha****

    Hi, friend, can we resend 2pcs for you? Different glass from different factory. Thanks !

    Answer : [Re] Inquiry for the item from wha****

    ok, i will try again, thanks.

    Question : [Re] Inquiry for the item from wha****

    Thank you, new parcel send today :)

  • Question : Inquiry for the item from don****Dec 16, 2018

    Hi

    When will those 12.9 (2018) IPad cases will be arrive.i notice most of them is out of stock

    Answer : [Re] Inquiry for the item from don****

    Hi, please choose from A and B.

    Question : [Re] Inquiry for the item from don****

    Beside those A and B. When will those be arrive.

    Answer : [Re] Inquiry for the item from don****

    Hi, not sure the date, we will update in stock when available :)

  • Question : Inquiry for the item from han****Nov 22, 2018

    Hi Cover A for iPad 11" will ths cover affect the pen charging on the tablet?

    Answer : [Re] Inquiry for the item from han****

    Hi, friend, you may need take out the iPad to finisih charge.

  • Question : Inquiry for the item from joh****Nov 21, 2018

  • Question : Inquiry for the item from mic****Nov 20, 2018

    I’d like to place my order for Type E. It’s important to me that it supports magnetic attachment. Please see picture. However I don’t see this feature in the details. Please confirm before I place order. Thanks.

    Answer : [Re] Inquiry for the item from mic****

    Hi, friend,
    Each item support magnetic flip to close and open.
    For Type A and E , A is a little bright color, E is matte feeling surface. If you do not mind this, you can choose A directly. If you like E, then choose E.
    Thanks!

+View all Notice, FAQ, Q&A >>
For IPad Pro 11 2018 Case PU Trifold Stand Ultra Slim Smart Magnetic Cover for iPad Pro 11 inch 2018
For IPad Pro 11 2018 Case PU Trifold Stand Ultra Slim Smart Magnetic Cover for iPad Pro 11 inch 2018
Item Q&A
  • Question : Inquiry for the item from mh.****Dec 18, 2018

    What's the brand name? Can you send me some pictures of the box?

    Answer : [Re] Inquiry for the item from mh.****

    Hi, it is our cooperation factory product, good quality :)

Bluetooth Keyboard Case for 2018 Samsung Galaxy Tab S4 10.5 T830 T835 T837 Tab A 10.5 T590 T595
Bluetooth Keyboard Case for 2018 Samsung Galaxy Tab S4 10.5 T830 T835 T837 Tab A 10.5 T590 T595
Item Q&A
  • Question : Inquiry from Hos****Dec 17, 2018

  • Question : Inquiry for the item from koh****Dec 14, 2018

    Hi may i know if the keyboard is held on to the cover by magnet?

    Answer : [Re] Inquiry for the item from koh****

    Hi, friend, no magnet :)

  • Question : Inquiry for the item from ccl****Nov 26, 2018

    May I know this keyboard included with the cover ?

    Answer : [Re] Inquiry for the item from ccl****

    Yes, cover and bluetoot keyboard :)

  • Question : Inquiry for the item from nak****Nov 09, 2018

    Do u have tempered glass for tab a 2018 5hat i can buy together.

    Answer : [Re] Inquiry for the item from nak****

    Ok, we will check the stock and update in option soon, please check later :)

    Question : [Re] Inquiry for the item from nak****

    Thankssss.... as i need to buy 2 sets.

    Answer : [Re] Inquiry for the item from nak****

    Welcome, Just add it :)

    Question : [Re] Inquiry for the item from nak****

    Thanks i have purchase it.

    Answer : [Re] Inquiry for the item from nak****

    Thank you !

  • Question : Inquiry related delivery from ali****Oct 09, 2018

    Hi may I know how many days does it take for the cover to me from the day I order?

    Answer : [Re] Inquiry related delivery from ali****

    Hi, Qxpress take 5-7days arrive :)

+View all Notice, FAQ, Q&A >>
【2018 TV Box】Smart Android 7.1 TV BOX X96 mini Amlogic S912 S905W RK3328 CPU WiFi Digital Bluetooth
【2018 TV Box】Smart Android 7.1 TV BOX X96 mini Amlogic S912 S905W RK3328 CPU WiFi Digital Bluetooth
Item Q&A
  • Question : Inquiry for the item from 210****Dec 17, 2018

    Can advice which model to buy? need to pay any yearly subscription?

    Answer : [Re] Inquiry for the item from 210****

    Hi, friend, all version is in stock now. Support watch online free. But some app may need purchase special VIP chanel ect. Or you can enjoy the free chanel only, it is already enought to use :)

  • Question : Most Add-ons does't workNov 09, 2018

    Hi, Inside KD Player i have in the system. The cartoon HD doesnt work, Film on , f4m tester as well. Can you advice me whether its common please?

    Answer : [Re] Most Add-ons does't work

    Hi, friend, Not all apps can be worked with TV Box.
    Could you update the app you want use with it? I will help you check with factory side if it can match.
    Thanks !
    ——————
    Model:X96 Mini / Version:2GB+16GB
    #282242225

    Question : [Re] Most Add-ons does't work

    i send in request to change another unit because its not only above apps doesnt work. i only install additional 2 apps and the tv box will stuck after using about an hour time. Please advice the return to exchange process yup, thank you. i am considering buying another one based on the good review but now i couldnt get proper help from you when my first purchase tvbox had problem.

    Answer : [Re] Most Add-ons does't work

    Hi, friend, which new set you want to exchange? Please keep the one in your hand new, we can help you on this.
    Thanks !

    Question : [Re] Most Add-ons does't work

    Hi, my current one is Model:X96 Mini / Version:2GB+16GB . i believe this unit is faulty, would like to exhange a brand new one, as i had tried. Inside the KODI player most channel are not able to watch. besides, I mentioned previously i only install additional two apps. my tvbox is 16gb i believe there are still plenty of space. It really stucked after running for about an hour. do you suggest me to refund and change another model with you, or i can exhange same model ?

    Answer : [Re] Most Add-ons does't work

    Hi, friend,
    Thank you for update. Could you tell more details when you met problem to use the KODI player? What will you see when you find it is not able to watch? We will help you report to factory side for solution. Item still under warranty.
    Thanks !

    Question : [Re] Most Add-ons does't work

    Cartoon network, filmson, bbc i player all doesn't work.

    Answer : [Re] Most Add-ons does't work

    Thank you for photo, we have reported to factory already, we will update solution here later. Thanks !

  • Question : Inquiry for the item from ark****Nov 19, 2018

  • Question : Inquiry for the item from kus****Nov 07, 2018

  • Question : Inquiry for the item from edi****Nov 05, 2018

    Hi, will the app channels be preloaded? Unsure what apps are good for watching with so would like all the streaming apps to be downloaded.

    Answer : [Re] Inquiry for the item from edi****

    Hi, Some basic apps have been installed, such as KODI Player ect, you can use it to watch online free. Also you can download other apps you like from Google Play :)

+View all Notice, FAQ, Q&A >>
Authentic Xiaomi Mi Pad 4 Plus Android Tablet PC 8.0/10.1inch Snapdragon 660 WiFi 4G LTE 13MP Camera
Authentic Xiaomi Mi Pad 4 Plus Android Tablet PC 8.0/10.1inch Snapdragon 660 WiFi 4G LTE 13MP Camera
Item Q&A
  • Question : Inquiry for the item from yon****Dec 17, 2018

    I have recently just brought the mi pad 4 wifi version, can I check after installing the play store, would it still be alright for me to update the mi pad software? Or do I have to stick to the current version

    Answer : [Re] Inquiry for the item from yon****

    Hi, friend,
    Please visit this page to get the "Google Play Installer":

    https://xiaomininja.com/2016/04/22/how-to-install-google-play-store-on-redmi-3pro-step-by-step-guide/

    After install that, you can simply click ok/next to finish install in mins. Please try, Any other problem on using, feel free to contact us here.

    Thanks !

  • Question : Inquiry for the item from hoj****Dec 16, 2018

  • Question : Inquiry for the item from cap****Dec 17, 2018

    Hi my Google play store don't work, shows server busy. Can help?

    Answer : [Re] Inquiry for the item from cap****

    Hi, friend,

    You can uninstall old Google apps in settings->app management, then find the "Google Installer" in this link:

    https://xiaomininja.com/2016/04/22/how-to-install-google-play-store-on-redmi-3pro-step-by-step-guide/

    After download and install that Google Installer tool, you can simply click ok/next to finish the installing in mins. Any other question on using, feel free to contact us here.

    Thanks !

  • Question : Inquiry for the item from Boo****Dec 17, 2018

  • Question : Inquiry for the item from guy****Dec 16, 2018

    Hi, listing put 4plus 64G can get $250 but there is more expensive after choose all option?? Wat happen?

    Answer : [Re] Inquiry for the item from guy****

    Hi, different version have different price. Some is lower than S$250, some is higher. Please choose according the option price. Our price is already lowest here :)

+View all Notice, FAQ, Q&A >>
Clear View Mirror Smart Case For Samsung Note 9 Note8 S9 S9 Plus S8 S8 Plus A8 star A9 star
Clear View Mirror Smart Case For Samsung Note 9 Note8 S9 S9 Plus S8 S8 Plus A8 star A9 star
Item Q&A
  • Question : Inquiry for the item from swe****Dec 15, 2018

  • Question : Inquiry for the item from EMu****Dec 10, 2018

    I would like to inquire for Note 8. Do you need to download software or scan QR quote in order to activate the smart functions?

    Answer : [Re] Inquiry for the item from EMu****

    Hi, friend, which function you mean ?

  • Question : Inquiry for the item from jan****Nov 06, 2018

    Hi, I am looking at rose gold. Is it anti-fingerprint? Thanks.

    Answer : [Re] Inquiry for the item from jan****

    Hi, the front is mirror design, the back is anti-fingerprint :)

  • Question : Inquiry for the item from cin****Oct 06, 2018

    The mirror case is available for samsung 9+.

    Answer : [Re] Inquiry for the item from cin****

    Yes, in stock :)

    Question : [Re] Inquiry for the item from cin****

    I have already received the phone cover. Would like to clarify i thought i should be able to answer calls by swiping but unable to as i need to open the cover to answer phone calls. Can please clarify.

    Answer : [Re] Inquiry for the item from cin****

    Hi, friend, it support wake up and sleep function, but no function to answer call without opening. Thanks !

  • Question : Inquiry for the item from cin****Oct 06, 2018

    Do you have stock for 9+.

    Answer : [Re] Inquiry for the item from cin****

    Hi, do you mean S9 Plus? It is in stock :)

+View all Notice, FAQ, Q&A >>
Huawei Mate 20/Mate 20 Pro/Mate 20 lite/Mate 20 Pro X/Nova 3i/P20//Honor Play Case Screen Protector
Huawei Mate 20/Mate 20 Pro/Mate 20 lite/Mate 20 Pro X/Nova 3i/P20//Honor Play Case Screen Protector
Item Q&A
  • Question : Inquiry for the item from yl1****Nov 07, 2018

    Hi seller, I ordered type B color number 2..but it came with 1 side of the case only... There should be front and back.

    And another item I ordered is Type C color number 4. May I know when will it arrive?

    Order num 281344022 and 281344023 respectively.

    Hope to get your reply.

    Regards
    Mel

    Answer : [Re] Inquiry for the item from yl1****

    Huawei mate 20 pro case

    Question : [Re] Inquiry for the item from yl1****

    Hi, friend,
    It is magnetic metal frame for front , glass back cover. You can open the front frame at the charging port, please try :)

    Answer : [Re] Inquiry for the item from yl1****

    Hi yes I realised it after I send u the msg. Sorry for the trouble.

    Regards
    Mel

    Question : [Re] Inquiry for the item from yl1****

    Doesnt matter, Nice weekend :)

    Answer : [Re] Inquiry for the item from yl1****

    May I know when is my other hp case gonna arrive?

    Question : [Re] Inquiry for the item from yl1****

    Hi, do you mean this parcel SGP138959087 ?

    Answer : [Re] Inquiry for the item from yl1****

    Yup

    Question : [Re] Inquiry for the item from yl1****

    Yup

    Answer : [Re] Inquiry for the item from yl1****

    Hi, do you mean you have got this parcel, but missing one case ?

    Question : [Re] Inquiry for the item from yl1****

    Yes.. I didn't receive the rose gold color case till now

    Answer : [Re] Inquiry for the item from yl1****

    Yes.. I didn't receive the rose gold color case till now

    Question : [Re] Inquiry for the item from yl1****

    Ok, the related order code is 281344023, We will report to shipping team for resend :)

    Answer : [Re] Inquiry for the item from yl1****

    Thank u

    Question : [Re] Inquiry for the item from yl1****

    Welcome :)

    Answer : [Re] Inquiry for the item from yl1****

    Hi.... I still have not received the rose color case.

    May I know when will I receive it

    Question : [Re] Inquiry for the item from yl1****

    Hi, friend, your new parcel has been left CN since 27 Nov. You should can get it soon, please notice if any small parcel arrive your order address recently.
    Thanks !

  • Question : Inquiry from chi****Dec 16, 2018

  • Question : Inquiry related return and exchange from jin****Nov 29, 2018

    Hi seller,

    My order should be Model : G#10 ( Cart No: 123333133 ) but you sent me G#2.
    Please check and advise.
    Thank you.

    Answer : [Re] Inquiry related return and exchange from jin****

    Sorry, could you update your order code here, we will help you check and solve it :)

    Question : [Re] Inquiry related return and exchange from jin****

    Type : CASE-G
    Color : #10
    For Huawei nova 2 lite

    Answer : [Re] Inquiry related return and exchange from jin****

    Dear customer,
    We have got your mail and ready to help you here. Please update the related order code here, we will reply with solution soon.
    If you have already got our reply in other mails, please ignore this message.
    Thank you !

    Question : [Re] Inquiry related return and exchange from jin****

    Type : CASE-G
    Color : #10
    For Huawei nova 2 lite

    Answer : [Re] Inquiry related return and exchange from jin****

    Type : CASE-G
    Color : #10
    For Huawei nova 2 lite

    Question : [Re] Inquiry related return and exchange from jin****

    Ok, we will check with shipping team and update solution here soon :)

    Answer : [Re] Inquiry related return and exchange from jin****

    Please update the delivery status.
    Thank you.

    Question : [Re] Inquiry related return and exchange from jin****

    Hi, friend, we have asked shipping team help us exchange it. Thanks !

    Answer : [Re] Inquiry related return and exchange from jin****

    Hi, noted with thanks.

    Question : [Re] Inquiry related return and exchange from jin****

    Welcome :)

  • Question : Inquiry for the item from jas****Dec 15, 2018

    Do u have cover for Huawei Nova Lite?

    Answer : [Re] Inquiry for the item from jas****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry for the item from viv****Dec 09, 2018

    Which one is the magnetic case which has front and back cover for Huawei P20 Pro?

    Answer : [Re] Inquiry for the item from viv****

    Hi, please check 3rd and 5th option. They are magnetic metal frame + glass back cover. Thanks !

+View all Notice, FAQ, Q&A >>
2018 MINI Portable Projector 700 Lumens Child Christmas Gift Mini TV Home Beamer HDMI USB AV SD
2018 MINI Portable Projector 700 Lumens Child Christmas Gift Mini TV Home Beamer HDMI USB AV SD
Item Q&A
  • Question : Inquiry related return and exchange from blu****Dec 08, 2018

    I am unable to connect my Samsung tablet to the projector. It just says "No device".

    You did not include any cables. I'm attaching a photo of the cable I purchased.

    Answer : [Re] Inquiry related return and exchange from blu****

    Hi, friend, Please check our page, it show the device can be connected, not include the phone or tablet. So we are not sure if it can support, we will check for you and update here later.
    Thanks !

    Question : [Re] Inquiry related return and exchange from blu****

    Ah I see. Please help me check too.

    Answer : [Re] Inquiry related return and exchange from blu****

    Hi, friend, we will update here soon when get reply from factory side.

    Question : [Re] Inquiry related return and exchange from blu****

    I hooked it up to my computer with a HDMI cable. I still can't get it to work

    Answer : [Re] Inquiry related return and exchange from blu****

    I hooked it up to my computer with a HDMI cable. I still can't get it to work

    Question : [Re] Inquiry related return and exchange from blu****

    Hi, do you mean PC or laptop?

    Answer : [Re] Inquiry related return and exchange from blu****

    Laptop

    Question : [Re] Inquiry related return and exchange from blu****

    Hi, did you set the output to HDMI mode in projector after connecting with HDMI ?

  • Question : Inquiry for the item from blu****Dec 08, 2018

    I can't connect to my device. Please advise.

    Answer : [Re] Inquiry for the item from blu****

    No Device.

    Question : [Re] Inquiry for the item from blu****

    Hi, friend, which device you mean ?

  • Question : Inquiry for the item from cyn****Dec 07, 2018

    Hi can connect to iPhone to use to project? Thanks

    Answer : [Re] Inquiry for the item from cyn****

    Hi, friend, Please check the attached pic, that is the device it can support. Thanks !

  • Question : Inquiry for the item from Cll****Nov 22, 2018

    May I know what is the physical resolution of this projecter?

    Answer : [Re] Inquiry for the item from Cll****

    Hi, it is 480x320dpi, 700 Lumens

  • Question : Inquiry for the item from eug****Nov 12, 2018

    Hi, do you have video showing the quality of the projector? Thanks

    Answer : [Re] Inquiry for the item from eug****

    Yes, but we can not upload here, you can offer email to accept the test video :)

For Kindle Fire HD 8 2018 10 2017 Case Bracket Stand PU Cover for Amazon Kindle New Fire HD8 2017
For Kindle Fire HD 8 2018 10 2017 Case Bracket Stand PU Cover for Amazon Kindle New Fire HD8 2017
Item Q&A
  • Question : Inquiry related delivery from Joj****Dec 13, 2018

    Why do i have to pay 2 shipping fee whn order fire hd10 cover and screen protector from you? Under same seller should pay 1 shipping right?

    Answer : [Re] Inquiry related delivery from Joj****

    hi, postage is charged by weight. If you have more than 1 order with us, please contact us here after payment, we can offer smal discount on shipping.

    Question : [Re] Inquiry related delivery from Joj****

    I want buy 2 items.
    1) amazon fire hd 10 cover.
    2) amazon fire hd 10 screen protector.
    Shipping fee shown $9.80.

    Answer : [Re] Inquiry related delivery from Joj****

    Hi, friend, you can place your order and finish payment first. Later when you get it, you can contact us here for another S$4 discount for shipping.
    Thanks !

    Question : [Re] Inquiry related delivery from Joj****

    Yr $4 discount return to me by Qmoney?

    Answer : [Re] Inquiry related delivery from Joj****

    Pls reply asap as i ned my item urgetly. If pay 2 shipping i will buy 1 frm u only.

    Question : [Re] Inquiry related delivery from Joj****

    Hi, we can return to your Q account :)

    Answer : [Re] Inquiry related delivery from Joj****

    So how mch is the shipping cost if order the 2 items?

    Question : [Re] Inquiry related delivery from Joj****

    Hi, S$4 discount on shipping if you order 2pcs from different page.

    Answer : [Re] Inquiry related delivery from Joj****

    Return after payment or after received? Can promise? If i buy already, you confirm return me thr shipping fee?

    Question : [Re] Inquiry related delivery from Joj****

    I want buy 2 items.
    1) amazon fire hd 10 cover.
    2) amazon fire hd 10 screen protector.
    Shipping fee shown: $9.80.
    So you will refund me back $4.00?
    Both Amazon fire HD10 can fit?

    Answer : [Re] Inquiry related delivery from Joj****

    B2 and D8 cover wat the different?

    Question : [Re] Inquiry related delivery from Joj****

    I want for amazon fire HD 10.. Which should i select?

    Answer : [Re] Inquiry related delivery from Joj****

    I had placed order. Pls refund the $4 shipping discount to me by qmoney. Thanks.
    Both can fit amazon fire HD10?

    Question : [Re] Inquiry related delivery from Joj****

    Order No. 286012972

    Answer : [Re] Inquiry related delivery from Joj****

    Order No. 286012973

    Question : [Re] Inquiry related delivery from Joj****

    Thank you, we have got your new order, shipping team will send items according your option.
    Please contact us here for extra S$4 discount after get the parcel.
    Nice day !

  • Question : Inquiry for the item from Sha****Nov 09, 2018

  • Question : Inquiry for the item from glo****Oct 07, 2018

    For Kindle fire 8 should be 2017 or 2018?

    Answer : [Re] Inquiry for the item from glo****

    Hi, we offer Kindle Fire HD8 2017 and 2018 model here, please check your Kindle and confirm the model before choose in option. Thank you !

    Question : [Re] Inquiry for the item from glo****

    Hi..thanks for your reply.

    Answer : [Re] Inquiry for the item from glo****

    Welcome :)

  • Question : Inquiry related delivery from erw****Oct 04, 2018

    Hello if i order can i receive it by next week friday? 12 October?

    Answer : [Re] Inquiry related delivery from erw****

    Hi, friend, Qxpress take about 5-7days arrive.

  • Question : do you sell tempered glass for kindle fire hd8?Sep 09, 2018

    do you sell tempered glass for kindle fire hd8? not the case.

    Answer : [Re] do you sell tempered glass for kindle fire hd8?

    Yes, please open this page:
    https://www.qoo10.sg/g/622556636

+View all Notice, FAQ, Q&A >>
Laptop Case For Apple MacBook Air 13 2018 A1932 Pro Retina 11 12 13 15 New Pro 13 15 inch
Laptop Case For Apple MacBook Air 13 2018 A1932 Pro Retina 11 12 13 15 New Pro 13 15 inch
Item Q&A
  • Question : Inquiry for the item from 233****Dec 16, 2018

    Hi, I have the Macbook Air 13" 2018 A1932 model. For the keyboard sticker, is it white color or transparent clear color?

    Answer : [Re] Inquiry for the item from 233****

    Hi, you can choose keyboard sticker color in the last option :)

  • Question : Inquiry for the item from pot****Dec 13, 2018

    Hi, please advise if you will restock the MacBook Air A1932 palm rest ?.

    Answer : [Re] Inquiry for the item from pot****

    Hi, friend, A1932 should be newest Mac in this year, we will update acc here later :)

  • Question : Inquiry related delivery from lif****Nov 28, 2018

    If I order today, how many days will it take to arrive?

    Answer : [Re] Inquiry related delivery from lif****

    Hi, Qxpress take about 5-7days arrive :)

  • Question : Inquiry for the item from 240****Nov 23, 2018

    Hi, you mentioned A1932 model which is a 2018 Mac book Air just released, iOS it true you have the cover for this model. Crystal B3 transparent?

    The key board sticker, is that for A1931 as the left and right key at the bottom right are different from the older model.

    Answer : [Re] Inquiry for the item from 240****

    Hi, friend, it is newest 2018 model, we will add in this page soon :)

  • Question : Inquiry for the item from 261****Nov 21, 2018

    What is the colour number and how do i indicate which design i want?

    Answer : [Re] Inquiry for the item from 261****

    Hi, please check the design and pics in page :)

    Question : [Re] Inquiry for the item from 261****

    I am unable to select a number larger than 10 , so does this mean A11, B11 onwards not available?

    Answer : [Re] Inquiry for the item from 261****

    Thank you for remind, Just add the numbers :)

Full Protection Shockproof 3 in 1 case for Samsung Galaxy Note 9 8 S9 S8 S7 S6 J4 J8 J6 2018 J7 J2
Full Protection Shockproof 3 in 1 case for Samsung Galaxy Note 9 8 S9 S8 S7 S6 J4 J8 J6 2018 J7 J2
Item Q&A
  • Question : Inquiry related delivery from ace****Dec 16, 2018

    Does your casing allows wireless charging without removing the casing?

    Answer : [Re] Inquiry related delivery from ace****

    Yes, this case is thin, it support wireless chargin when use with phone :)

  • Question : Inquiry for the item from thi****Oct 16, 2018

    Does this protects the front? Is screen protector required?

    Answer : [Re] Inquiry for the item from thi****

    Hi, friend,
    screen protector is not include, this case can fit your own screen protector, or you can order from the last option :)

  • Question : Inquiry for the item from k_s****Oct 08, 2018

    The description says the cover for J4 is 欧版. Can it be used for the J4 model sold in Singapore? Thanks

    Answer : [Re] Inquiry for the item from k_s****

    Hi, friend, J4 2018 should only have one version, you can match the back hole, if you are not sure, you can take a photo for the back of your phone, I will help you check it.
    Thanks !

  • Question : Inquiry for the item from Sum****Sep 03, 2018

OPPO 360 degree full bady cover Rainbow ring holder Cortical for oppo r9 r9p r9s r9s p A57 A59 F1s
OPPO 360 degree full bady cover Rainbow ring holder Cortical for oppo r9 r9p r9s r9s p A57 A59 F1s
Item Q&A
  • Question : Inquiry for the item from pol****Dec 16, 2018

    Hi,

    May I know when the oppo A57 type L design will be in stock?

    Thank you.

    Answer : [Re] Inquiry for the item from pol****

    Hi, we will update in option after stock arrive :)

    Question : [Re] Inquiry for the item from pol****

    Great! thanks.

    Answer : [Re] Inquiry for the item from pol****

    Do you know roughly when the stock will arrive?

    Question : [Re] Inquiry for the item from pol****

    Hi, friend, that depend on factory side. We will send you mail here when arrive :)

  • Question : Inquiry for the item from hen****May 23, 2017

Metal Lens Protector for iphone XS XR XS Max 7 8 Plus X Luxury Camera Guard Circle Case Cover Ring
Metal Lens Protector for iphone XS XR XS Max 7 8 Plus X Luxury Camera Guard Circle Case Cover Ring
Item Q&A
  • Question : Inquiry for the item from cha****Dec 02, 2018

    Hello there. I just received the item but it doesn’t quite fit the camera lens. The top part is popping out.
    Pls advise

    Answer : [Re] Inquiry for the item from cha****

    Dear customer,
    We have got your mail and ready to help you here. Please update the related order code here, we will reply with solution soon.
    If you have already got our reply in other mails, please ignore this message.
    Thank you !

    Question : [Re] Inquiry for the item from cha****

    The order number? 284074689.
    Pls see photo for the order number and the defects. Thank you

    Answer : [Re] Inquiry for the item from cha****

    Sorry, do you mean the cover is not flat? From your photo, we find the up side is a liitle out. How about the size, fit well ?

    Question : [Re] Inquiry for the item from cha****

    Yes, the cover is not flat. The size doesn’t fit at all. It seems smaller. I’m using iPhone XS Max and I ordered the correct model. Pls advise

    Answer : [Re] Inquiry for the item from cha****

    Sorry, can we resend another better one ?

    Question : [Re] Inquiry for the item from cha****

    Yes pls, that would be very nice. Both covers doesn’t fit.

    Answer : [Re] Inquiry for the item from cha****

    Ok, new parcel will be send out in 1-2days soon :)

    Question : [Re] Inquiry for the item from cha****

    Okay. Thank you very much!

    Answer : [Re] Inquiry for the item from cha****

    Welcome :)

    Question : [Re] Inquiry for the item from cha****

    Hello. Can I check if the delivery is gonna be by normal mail instead of express shipping? (:

    Answer : [Re] Inquiry for the item from cha****

    Yes, Qxpress can help precess new order only, then we send the warranty parcel by normal mail.

Cartoon Case+tempered Glass cover case for OPPO R15 OPPO R15 PRO R11S R11 R9S VIVO X21 IPHONE X 8 7
Cartoon Case+tempered Glass cover case for OPPO R15 OPPO R15 PRO R11S R11 R9S VIVO X21 IPHONE X 8 7
Item Q&A
  • Question : Inquiry from ane****Dec 16, 2018

  • Question : Inquiry for the item from ude****Nov 17, 2018

    may i know when the oppo r15 pro casing stock will coming again...

    Answer : [Re] Inquiry for the item from ude****

    Sorry, factory do not offer R15 Pro anymore.

  • Question : Inquiry for the item from chr****Nov 07, 2018

    Hi when will be restocked for oppo r15 pro almost all of them is out of stock. Thank you!

    Answer : [Re] Inquiry for the item from chr****

    Yes, no stock for R15 Pro model...

  • Question : Inquiry for the item from whi****Oct 26, 2018

    Soft case or hard case?

    Answer : [Re] Inquiry for the item from whi****

    Hi, soft case

  • Question : Inquiry for the item from may****Sep 21, 2018

    R11s cover has hole for fingerprint?

    Answer : [Re] Inquiry for the item from may****

    Dear customer,
    Thank you for shopping with us! There is a 3-day Mid-Autumn Festival in China, so the shipping speed is delay than normal, we will process shipping for new orders in 1-2days soon. If your order have been marked as shipped, you will get it in 3-5days soon.
    Any problem for the item you have got, feel free to contact us here, we will reply in time. Thank you !

+View all Notice, FAQ, Q&A >>
Xiaomi Latest Model Leather case Screen protector case Full cover for Xiaomi mix 2s mix 2 Casig
Xiaomi Latest Model Leather case Screen protector case Full cover for Xiaomi mix 2s mix 2 Casig
Item Q&A
  • Question : Inquiry related delivery from tra****Dec 16, 2018

    Hi why your shipping rate cannot be 1 rate multiple items? It is too expensive to pay a phone cover of $5.50 and shipping rate is $4.90 from you shop. The items are so lightweight too. Shipping also take long time 6-7days.

    Answer : [Re] Inquiry related delivery from tra****

    Hi, friend,
    Parcel send from CN. 6-7days is the fastest speed already. If you order 2pcs case from different page, we can set S$4 discount on shipping.
    If you order from one same page. That should be only one postage only.
    Thanks !

  • Question : Inquiry related delivery from tra****Dec 16, 2018

    Hi why your shipping rate cannot be 1 rate multiple items? It is too expensive to pay a phone cover of $5.50 and shipping rate is $4.90 from you shop. The items are so lightweight too. Shipping also take long time.

    Answer : [Re] Inquiry related delivery from tra****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : deliveryMay 14, 2018

    if i order today, when can i expect to receive my items?
    your items ships from Singapore or China?

    Answer : [Re] delivery

    Hi, friend, Parcel send from CN by Qxpress, it takes about 5-6days arrive. Thanks !