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Fins and Paws
Fins and Paws SingaporeSG
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Item Question & Answer
XTREME AE80 Aquarium Fish Tank Canister Filter 800L/H
XTREME AE80 Aquarium Fish Tank Canister Filter 800L/H
Item Q&A
[Crystal] 3ft Crystal Ultra-Clear Glass Aquarium Fish Tank with Mat (90x45x45cm 90x45x30cm)
[Crystal] 3ft Crystal Ultra-Clear Glass Aquarium Fish Tank with Mat (90x45x45cm 90x45x30cm)
Item Q&A
21L Starter Aquarium Fish Tank complete with LED Lights and Filter
21L Starter Aquarium Fish Tank complete with LED Lights and Filter
Item Q&A

  • Question : Inquiry for the item from Cindy169May 28, 2024

    Hi
    I need 2 sets but I can’t add 2 sets in my cart

    Answer : [Re] Inquiry for the item from Cindy169

    Hi valued customer,

    Thank you for getting in touch with us! We have updated the quantity ^^

    Yours sincerely,
    Fins and Paws

    Question : [Re] Inquiry for the item from Cindy169

    Hi
    Sorry after I message you about this….
    I bought the other tank instead

    Hope to receive soon…


    Can I know the estimate delivery?

    Answer : [Re] Inquiry for the item from Cindy169

    Hi valued customer,

    No worries and thank you too! Your order is estimated tomorrow (Friday).

    Yours sincerely,
    Fins and Paws

    Question : [Re] Inquiry for the item from Cindy169

    Thank u. If I’m not home just put outside. In between ill have to go out here and there to fetch the kids

    Answer : [Re] Inquiry for the item from Cindy169

    Hi valued customer,

    Well noted! They delivery person will usually contact prior to delivery too.

    Yours sincerely,
    Fins and Paws

  • Question : Inquiry for the item from jasminechan86May 11, 2023

    Pls assist I never rvc 1 item the 120ml anti-chlorine, thank u.

    Answer : [Re] Inquiry for the item from jasminechan86

    Hi valued customer,

    Thank you for getting in touch with us! We are so sorry and will check with the delivery what happened. We will arrange another delivery if he short send. We are so sorry once again for the inconvenience caused.

    Yours sincerely,
    Fins and Paws

  • Question : Inquiry related delivery from vera_lixinDec 16, 2022

    Hi can I check when will my order be delivered? Or can I self collect?

    Answer : [Re] Inquiry related delivery from vera_lixin

    Hi valued customer,

    Thank you for shopping with us! Your order is scheduled for delivery tomorrow and our delivery team will contact you prior to delivery.

    Yours sincerely,
    Fins and Paws

LUCENT Tabletop Aquarium Fish Tank (with LED Lights and Filter) 3.8L / 9.5L
LUCENT Tabletop Aquarium Fish Tank (with LED Lights and Filter) 3.8L / 9.5L
Item Q&A

  • Question : Inquiry for the item from YvonneMay 29, 2024

  • Question : Inquiry for the item from jkjr_08Jun 21, 2023

  • Question : Inquiry for the item from peachfloat27Jan 24, 2023

    Is there a switch to turn off the LED light? Does the plug pin comes in 2 or 3 pins?

    Answer : [Re] Inquiry for the item from peachfloat27

    Hi valued customer,

    Thank you for getting in touch with us. Yes there is a switch to turn off the LED light separately from the pump. The plug pin comes in Singapore 2 round pin plug.

    Yours sincerely,
    Fins and Paws

  • Question : Inquiry for the item from zltaliasJan 13, 2023

[Crystal] 1ft - 3ft Crystal Ultra-Clear Glass Aquarium Fish Tank with Mat (30cm 45cm 60cm 90cm)
[Crystal] 1ft - 3ft Crystal Ultra-Clear Glass Aquarium Fish Tank with Mat (30cm 45cm 60cm 90cm)
Item Q&A

  • Question : Inquiry for the item from AnsonFeb 27, 2024

  • Question : Inquiry for the item from AnsonMar 06, 2024

  • Question : Inquiry for the item from syuk95Feb 12, 2024

    Hi do you have 90x45x45 ?

    Answer : [Re] Inquiry for the item from syuk95

    Hi valued customer,

    Thank you for getting in touch with us! Yes we do but it is not listed on Qoo10 yet. It is 10mm glass thickness, $290 (without cover), $300 (with cover). Both includes black mat.

    Yours sincerely,
    Fins and Paws

    Question : [Re] Inquiry for the item from syuk95

    How to order ?

    Answer : [Re] Inquiry for the item from syuk95

    Hi valued customer,

    At the moment it is only available here: https://finsandpawssg.com/products/crystal-3ft-crystal-ultra-clear-glass-aquarium-fish-tank-with-mat-90-x-45-x-45cm

    But if you give us 1-2 days we can list it up on Qoo10.

    Yours sincerely,
    Fins and Paws

    Question : [Re] Inquiry for the item from syuk95

    Hi valued customer,

    The listing is up: https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=1027607742

    Yours sincerely,
    Fins and Paws

    Answer : [Re] Inquiry for the item from syuk95

    Can't add to cart

    Question : [Re] Inquiry for the item from syuk95

    Hi valued customer,

    We have checked with Qoo10, they have approved but need 1-2 days for it to be updated in the system.

    Yours sincerely,
    Fins and Paws

  • Question : Inquiry related delivery from firdaus_proJan 20, 2024

  • Question : Inquiry for the item from flankerNov 27, 2022

[Nurture Pro] Nourish Life Dry Dog Food 12.5lbs 26lbs (Salmon / Lamb / Chicken)
[Nurture Pro] Nourish Life Dry Dog Food 12.5lbs 26lbs (Salmon / Lamb / Chicken)
Item Q&A

  • Question : Inquiry for the item from feli0105Apr 30, 2024

    Hello what is the expiry for the 25lbs salmon? Thanks

    Answer : [Re] Inquiry for the item from feli0105

    Hi valued customer,

    Thank you for getting in touch with us! We will check and get back to you once we are back in the showroom on Thursday. But if we are not wrong it is in mid-2025.

    Yours sincerely,
    Fins and Paws

    Question : [Re] Inquiry for the item from feli0105

    Hi valued customer,

    The expiry is in 27 May 2025.

    Yours sincerely,
    Fins and Paws

    Answer : [Re] Inquiry for the item from feli0105

    Thank you!

    Question : [Re] Inquiry for the item from feli0105

    Hi valued customer,

    You are most welcome!

    Yours sincerely,
    Fins and Paws

  • Question : Inquiry for the item from stella_foongFeb 28, 2024

  • Question : Inquiry for the item from feli0105Sep 13, 2023

    Hi can I know the expiry date for both sizes of the salmon formula respectively. Thank you

    Answer : [Re] Inquiry for the item from feli0105

    Hi valued customer,

    Thank you for getting in touch with us! The expiry for Nourish Life Salmon:

    12.5lbs: Sep 2024
    26lbs: Dec 2024

    Yours sincerely,
    Fins and Paws

  • Question : Inquiry related delivery from elyn_looApr 20, 2023

    May I know when can I receive my item

    Answer : [Re] Inquiry related delivery from elyn_loo

    Hi valued customer,

    Thank you for shopping with us! Our delivery is usually within 4 working days (excluding the day of Order, Sundays and PHs), but the delivery team will do their best to expedite earlier!

    Yours sincerely,
    Fins and Paws

  • Question : Inquiry for the item from jesschoo717Jan 03, 2023

Ripples Premium Aquarium Glass Fish Tank (with Filter and LED Lights) 18.9L / 56.7L
Ripples Premium Aquarium Glass Fish Tank (with Filter and LED Lights) 18.9L / 56.7L
Item Q&A

  • Question : Inquiry related delivery from EdenApr 11, 2024

  • Question : Inquiry related delivery from EdenApr 11, 2024

    Can ship by today?

    Answer : [Re] Inquiry related delivery from Eden

    Hi valued customer, thank you for shopping with us! Our delivery is usually within 4 working days (excluding the day of Order, Sundays and PHs), but the delivery team will do their best to expedite!

  • Question : Inquiry for the item from JaJul 02, 2023

    56litre when will have stock?

    Answer : [Re] Inquiry for the item from Ja

    Hi valued customer,

    Thank you for getting in touch with us! The new stocks will be coming in tomorrow and we have updated the quantities already. It is now available for order.

    Yours sincerely,
    Fins and Paws

  • Question : Inquiry from jt22843May 13, 2023

    Need to replace the filter only. How to order?
    Thanks

    Answer : [Re] Inquiry from jt22843

    Hi valued customer,

    Thank you for getting in touch with us! Just to check if you are referring to the filter, or the replacement filter cartridge?

    Filter: https://www.qoo10.sg/item/RESUN-AQUARIUM-AQUASYNCRO-INTERNAL-FILTER-SUITABLE-FOR-FISH-TERRAPIN-AND-TURTLE/643709699?sid=180188

    Replacement Filter Cartridge: https://www.qoo10.sg/item/RESUN-AQUARIUM-3PCS-REPLACEMENT-FILTER-WOOL-FOR-RIPPLES-OASIS-CLEARCUBE-AND/626353321?sid=180188

    Yours sincerely,
    Fins and Paws

    Question : [Re] Inquiry from jt22843

    Thanks

    Answer : [Re] Inquiry from jt22843

    Hi valued customer,

    You are most welcome and thank you too!

    Yours sincerely,
    Fins and Paws

CJY-Series High Power Dual Outlet Aquarium Air Pump with Airflow Controller (For 3-5ft)
CJY-Series High Power Dual Outlet Aquarium Air Pump with Airflow Controller (For 3-5ft)
Item Q&A

  • Question : Inquiry for the item from Monbi68Mar 10, 2024

    What is the size ?

    Answer : [Re] Inquiry for the item from Monbi68

    Hi valued customer,

    Thank you for getting in touch with us! May I check for which model?

    Yours sincerely,
    Fins and Paws

[Chihiros] Hanging Kits for Chihiros LED Lighting (WRGB II / WRGB II Slim / WRGB II Pro)
[Chihiros] Hanging Kits for Chihiros LED Lighting (WRGB II / WRGB II Slim / WRGB II Pro)
Item Q&A

  • Question : Inquiry for the item from AugustJan 07, 2024

    Hi team, i made a purchase of the chihiros wrgb slim and this hanging kit last week and wanted to install today but it appears that the two triangular portion for the hanging kit was not included in the package. I also just realized the kit that came with the lights was "hanging rope kits for WRGB II" with a price of $16.50 instead which i believe might have been the wrong item.

    Need your assistance please and thank you.

    Answer : [Re] Inquiry for the item from August

    Hi valued customer,

    Oh dear we are so sorry about this, could you help us take a photo of the product?

    Yours sincerely,
    Fins and Paws

    Question : [Re] Inquiry for the item from August

    This is the item I received.

    Answer : [Re] Inquiry for the item from August

    Hi valued customer,

    Oh dear we are so sorry. The delivery should be able to make the exchange on this Tuesday. If you are not in at home, will it be ok to hide the item outside your home?

    Yours sincerely,
    Fins and Paws

    Question : [Re] Inquiry for the item from August

    Thank you.

    I won't be at home during office hours. I will hide the item outside at the riser if that is ok. Can the delivery person text me beforehand?

    Answer : [Re] Inquiry for the item from August

    Hi valued customer,

    Yes that is ok ^^ We will indicate that it is in the riser. Yes they will usually text in the morning.

    Yours sincerely,
    Fins and Paws

    Question : [Re] Inquiry for the item from August

    Thank you. I will snap a photo and send here when I left it there too.

    Answer : [Re] Inquiry for the item from August

    Hi valued customer,

    That's great! Thank you so much!

    Yours sincerely,
    Fins and Paws

    Question : [Re] Inquiry for the item from August

    Placed at riser besid door

    Answer : [Re] Inquiry for the item from August

    Hi valued customer,

    Well noted with many thanks!

    Yours sincerely,
    Fins and Paws

3PCS Replacement Filter Wool for 75L Starter Aquarium Fish Tank SMX450 SMX550 SMX1000.
3PCS Replacement Filter Wool for 75L Starter Aquarium Fish Tank SMX450 SMX550 SMX1000.
Item Q&A

  • Question : Inquiry for the item from LenaNov 29, 2023

    Please advise when stocks will b available as I hv 5 such tanks that require this filter

    Answer : [Re] Inquiry for the item from Lena

    Hi valued customer,

    So sorry for you waiting. We just updated the stock. Below is the link. Thank you.

    https://qoo.tn/BhMZMY/Q109263757

    Question : [Re] Inquiry for the item from Lena

    The link still says OUT OF STOCK - please advise when sticks will b available. Thanks

    Answer : [Re] Inquiry for the item from Lena

    Hi valued customer, thank you for getting in touch with us! We have updated the stock quantities ^^

    Yours sincerely,
    Fins and Paws

  • Question : Inquiry for the item from RagavanAug 21, 2023

3PCS Replacement Filter Wool for Aquaclear XL Designer Fish Tank (NOT SUITABLE for Aquaclear-S/Lux)
3PCS Replacement Filter Wool for Aquaclear XL Designer Fish Tank (NOT SUITABLE for Aquaclear-S/Lux)
Item Q&A

  • Question : Inquiry for the item from cindy hoNov 20, 2023

  • Question : Inquiry related return and exchange from friendly_leo_89Jun 08, 2023

    Wrong items received

    Answer : [Re] Inquiry related return and exchange from friendly_leo_89

    Hi valued customer,

    Thank you for getting in touch with us. Could you help us take photo of the product with the product information (the other side).

    Yours sincerely,
    Fins and Paws

    Question : [Re] Inquiry related return and exchange from friendly_leo_89

    Attached pic

    Answer : [Re] Inquiry related return and exchange from friendly_leo_89

    Hi valued customer,

    We noticed that you might have ordered the wrong item, the correct filter cartridge for your tank should be:

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=661818806

    You can exchange the item at our showroom located at 15 Yishun Industrial Estate Street 1, Win5 #06-20 (near Firefighting Lobby 1), Singapore 768091. (For those driving: park at level 4 near Firefighting Lobby 1).

    Weds - Sat: 11.30am - 6.00pm
    Sun, Mon, Tues and Public Holidays: Closed.

    Yours sincerely,
    Fins and Paws

[Bioscape] Natural River Stone Pebble Gravel for Aquarium - 3KG / 7KG
[Bioscape] Natural River Stone Pebble Gravel for Aquarium - 3KG / 7KG
Item Q&A

  • Question : Inquiry for the item from AngSep 22, 2023

    Hi, the 7kg option is sold out, when will it be restocked please?

    Answer : [Re] Inquiry for the item from Ang

    Hi valued customer,

    Thank you for getting in touch with us! Our supplier estimates that the new stocks will be available in early October.

    Yours sincerely,
    Fins and Paws