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Q & A Lists
Item Question & Answer
Samsung Galaxy S10 / S10 Plus Case Casing Ringke X-Doria Cover S10+ Nano Flex Screen Protector Film
Samsung Galaxy S10 / S10 Plus Case Casing Ringke X-Doria Cover S10+ Nano Flex Screen Protector Film
Item Q&A
  • Question : Inquiry for the item from lin****Mar 22, 2019

  • Question : Inquiry for the item from nii****Mar 17, 2019

    Hi there

    Two qns please:

    1. If I put ez link inside the case at the back, can machines detect when I tap in mrt/bus?

    2. If I put ezlink inside and when I use Samsung wallet, can it detect Samsung wallet payment without me removing the ezlink card?

    Thanks!

    Answer : [Re] Inquiry for the item from nii****

    Hi,
    Are you refering to our X-Doria Defense Shield Rugged Armour Case?
    Yes, still can the ezlink card when you tap in mrt/bus. I always does that as it is clear and I can still see my Ezlink card.
    Please refer to attached photo as reference.
    We have ready Stock, Please proceed with your Order.
    Have a good day.
    cheers.

    FTW.Asia Qoo10 Shop

  • Question : Inquiry for the item from edd****Mar 11, 2019

  • Question : Inquiry for the item from 243****Mar 07, 2019

    Is your Nano Flex Screen Protector made of tempered glass?

    Answer : [Re] Inquiry for the item from 243****

    Hi there,

    Currently, in the marketplace, no tempered glass will work with S10 due to it's incompatinility with the fingerprint display .

    Reason being that the new fingerprint technology which Samsung uses ie. Microwave technology, is causing sensitivity issues for tempered glass that are placed over it.
    Many big factories in China are having difficulties making their tempered glass work with the phone as the thickness of the tempered glass will cause sensitivity issues when placed over the phone.

    We have been talking to many factories to find a solution to this problem and we have recently talked to a R & D engineer from Korea via one of our factory's partner and they have come with a new way to resolve this.

    Currently, the only way round this problem is to use a 0.15 mm thin film. We have found the factory that are experienced with this technology and have tested that it work on Samsung S10 & S10 plus phone.

    TQ

    FTW

  • Question : Inquiry related delivery from 261****Mar 06, 2019

    Hi, order number 125399879 shipped on 28 Feb but not yet receive.

    Answer : [Re] Inquiry related delivery from 261****

    Hi there.

    Good day.

    All orders have already been shipped. Please give 1 to 3 days for delivery.

    TQ

    FTW

+View all Notice, FAQ, Q&A >>
X-Doria Ringke iPhone Xs / Xs Max / XR Case Casing Cover Screen Protector Tempered Glass
X-Doria Ringke iPhone Xs / Xs Max / XR Case Casing Cover Screen Protector Tempered Glass
Item Q&A
  • Question : Inquiry for the item from har****Mar 16, 2019

    Hi,

    Does the leather case for x-doria have the “Defense” brand at the bottom right of the back case? Or just plain leather back?

    Thanks

    Answer : [Re] Inquiry for the item from har****

    Hi,
    yes .. the leather case bottom has the Defense word imprinted.
    thank you for supporting local company.

    Question : [Re] Inquiry for the item from har****

    Thanks for the confirmation. I’ve just placed order.

    Order #291900240

    Answer : [Re] Inquiry for the item from har****

    Thank you for support local company.

    cheers.

    FTW.Asia Qoo10 Shop

  • Question : Inquiry for the item from ari****Oct 08, 2018

    Hi is the stocks for electroplating slim case Red for iPhone 7 Plus replenishing soon?

    Answer : [Re] Inquiry for the item from ari****

    Hi,
    we only have Gold color for electroplating slim case Red for iPhone 7 Plus .
    Our Factory will not manufacture this series anymore, so sorry.
    you can cash and carry.
    Or please transfer to POSBAccount : 207-110515 ( 2.99+1.90) and

    Whatapp us at 9388-6234 once done.. ( Do state your Order and your name in the whatapp).
    Thank you for support local company.

    Have a good day.

  • Question : Inquiry for the item from mrb****Sep 07, 2018

    Hi, noticed the NEW ultra slim frosted matte cover black colour is sold out, when do you guys restock?

    Answer : [Re] Inquiry for the item from mrb****

    hi,
    May I know which Iphone model are you interested?

    Question : [Re] Inquiry for the item from mrb****

    Hi, im interested in iphone 7 and 7+.

    Answer : [Re] Inquiry for the item from mrb****

    hi,
    we have final 2 piece of NEW ultra slim frosted matte cover Blue colour for iphone 7 and 7+.
    are you keen to get them as they are the last piece and New iphone is coming and all factory are no longer producing them.
    If you are keen , we will sell both Blue case to you at a very special price of $8 for both inclusive of shipping.
    Please please transfer to POSBAccount : 207-110515 and

    Whatapp us at 9388-6234 once done.. ( Do state your Address and your name in the whatapp and the detail of your order).
    Thank you for support local company.

    Have a good day.

    cheers.

    FTW.SG Qoo10 Shop

  • Question : Refund Order Ni. 268836700Aug 11, 2018

    Item: Design:360º Full Protection Case / Colour:Luxury Gold / iPhone Type:iPhone 7
    Hi,

    Recevied the above item yesterday, However upon fitting, realised that the HP cover doesn fit nicely. The top cart willhas a mini gap and will come off easily.

    What is your mailing address for me to mail the item back to you for a refund pls.

    Thks.

    Answer : [Re] Refund Order Ni. 268836700

    hi,
    your order :
    Design:360º Full Protection Case / Colour:Luxury Gold / iPhone Type:iPhone 7 / Bundle 1: Remax Fast Charging Data Cable:[NONE] / Bundle 2: iRing SALE!:[NONE]
    you couid put into the same mailer bag and put "return to sender." after cancel your address.
    or ship back to
    Blk 103 #12-381

    Lengkong Tiga

    singapore 410103.
    Please write a note to us:
    your name , Address and Order number soi that our shipping tyeam can process for you.
    Thank you.

  • Question : Order no: 267540172Aug 03, 2018

+View all Notice, FAQ, Q&A >>
[FLASH SALE!!] Awei Baseus USAMS Airpods Earphones Earpiece Earphone Wireless Earbuds Bluetooth
[FLASH SALE!!] Awei Baseus USAMS Airpods Earphones Earpiece Earphone Wireless Earbuds Bluetooth
Item Q&A
  • Question : Inquiry for the item from ong****Mar 17, 2019

    Can sipport samsung s9plus phone

    Answer : [Re] Inquiry for the item from ong****

    Hi,
    Our Wireless Earbuds can support all Apple and Androd Phones.
    We have ready stock, please proceed with your order.
    Have a good day.
    cheers.

    FTW.Asia Qoo10 Shop

  • Question : Exchange of itemNov 01, 2018

    Hi,
    I sent an exchange request a couple of days back regarding the wireless earbuds that i bought from you that are not working. Please refer to the photo i attached to the exchange request.
    I would appreciate if you process it as soon as possible thanks

    Xin Jie

    Answer : [Re] Exchange of item

    Hi,
    Kindly show us a short video of the problem?
    Thank you

  • Question : Inquiry for the item from jes****Jul 21, 2018

  • Question : Inquiry for the item from lui****Jun 30, 2018

    Hi Seller , when is the S06 white be instock again?

    Answer : [Re] Inquiry for the item from lui****

    Hi,
    so sorry, now we only carry Black or Red.
    we no longer carry white colour.
    Please proceed with your order.
    Have a good day.
    cheers.

    FTW.SG Qoo10 Shop

  • Question : Inquiry for the item from jac****Jun 30, 2018

+View all Notice, FAQ, Q&A >>
X-Doria 100% Authentic Samsung Galaxy S10+ Case S10 Plus Casing Galaxy Cover Screen Protector
X-Doria 100% Authentic Samsung Galaxy S10+ Case S10 Plus Casing Galaxy Cover Screen Protector
Item Q&A
  • Question : Inquiry related delivery from eri****Mar 15, 2019

    Can i self collect? Xdora defense iridescent for s10 plus.

    Answer : [Re] Inquiry related delivery from eri****

    Hi there,

    Yes, you can.

    You can pay us directly, no need to go through Q10.

    Please contact Rafael at 93886234 to make arrangement.

    TQ

    FTW

  • Question : Inquiry for the item from fan****Feb 23, 2019

  • Question : Inquiry for the item from ana****Feb 07, 2019

    Hi, is the Asahi glass screen protector for Note 9, full screen adhesive or adhesive only around the edges?

    Regards,
    Anand S

    Answer : [Re] Inquiry for the item from ana****

    hI,
    Our Tempered Glass is the Full curve protection.
    The adhesive only around the edges so that it is bubble Free when you paste it on yur HP.
    we have ready stock, please proceed to order .
    Thank you.

    Question : [Re] Inquiry for the item from ana****

    Thank you. I'm looking for full adhesive.

    Answer : [Re] Inquiry for the item from ana****

    Ok.. Thanks again for supporting local company

  • Question : Inquiry for the item from jam****Dec 31, 2018

  • Question : Inquiry for the item from lov****Oct 10, 2018

    Hi, I would like to purchase a cover for Samsung Note 9. My main objective is protection from drop and something with front and back protection. Card case or slots preferred, but not a must if its not possible with dual side protection covers. Appreciate your earliest reply. Thanks

    Anju

    Answer : [Re] Inquiry for the item from lov****

    Hi,
    You can select our Ringke Case Casing . they give very good protection for Hand phone.
    Please proceed with your order as soon as possible as our stock level are very low now.
    Once we have received your order , we can ship out for you immedately by SingPost.
    Thank you.

+View all Notice, FAQ, Q&A >>
Samsung Galaxy S10 / S10+ / S10e Nano Flex Screen Protector Film Case Friendly Tempered Glass TPU
Samsung Galaxy S10 / S10+ / S10e Nano Flex Screen Protector Film Case Friendly Tempered Glass TPU
Item Q&A
  • Question : Inquiry for the item from lim****Mar 14, 2019

    Do you have the Nano flex screen protector for Mate 20 Pro?

    Answer : [Re] Inquiry for the item from lim****

    Hi there,

    We only have tempered glass for mate 20 pro.

    TQ

    FTW

  • Question : Inquiry related cancel and refund from Hoq****Oct 25, 2018

    Hi I have been sending several messages on item not received - and package cannot be tracked on Singpost site using the tracking number as item has not been sent. Please can you refund asap as it has been dragging for more than 1 month??

    Answer : [Re] Inquiry related cancel and refund from Hoq****

    Hi,
    See Photo Attached for proof of delivery from Singpost ON 23/10/2018
    Thank you for support local company.

    cheers.

    Have a good day.
    FTW.ASIA Qoo10 Shop

    Question : [Re] Inquiry related cancel and refund from Hoq****

    Thanks for sending out my order 1 month after placing of the order - but you only sent the casing without the charger?

    Answer : [Re] Inquiry related cancel and refund from Hoq****

    Hi,
    Your order :
    Design:Magnetic Absorption Full Coverage Case / Colour:White / iPhone Model:iPhone Xs / Bundle Deal #1:[NO THANKS] / Bundle Deal #2:[NO THANKS] / Bundle Deal #3:USAMS 10W Fast Wireless Charger White(+S$21.90)

    so sorry.
    See proof of delivery for the USAMS 10W Fast Wireless Charger White

    Many apologies for the kind understanding on this matter.
    Thank you
    FTW.Asia Qoo10 Shop

    Question : [Re] Inquiry related cancel and refund from Hoq****

    Hi I dont see an attachment

    Answer : [Re] Inquiry related cancel and refund from Hoq****

    Hi,
    Your order :
    Design:Magnetic Absorption Full Coverage Case / Colour:White / iPhone Model:iPhone Xs / Bundle Deal #1:[NO THANKS] / Bundle Deal #2:[NO THANKS] / Bundle Deal #3:USAMS 10W Fast Wireless Charger White(+S$21.90)

    so sorry.
    See proof of delivery for the USAMS 10W Fast Wireless Charger White

    Many apologies for the kind understanding on this matter.
    Thank you
    FTW.Asia Qoo10 Shop

  • Question : Late shipmentOct 09, 2018

    Hi Seller,

    I placed my order on 26 Sep 2018, and it show me deliver may take 5 to 7 days, It have been almost two weeks. I would like to make refund all my money, in stead of keep waiting for my items, please give me an update as soon as possible, i have no patience on it.

    Answer : [Re] Late shipment

    Hi,
    Your order :
    Design:[MADE IN KOREA] Ringke Onyx Case (Preorder) / Colour:Black / iPhone Model:iPhone Xs Max(+S$9) / Bundle Deal #1:[NO THANKS] / Bundle Deal #2:[NO THANKS] / Bundle Deal #3:[NO THANKS]
    Hi there,

    Good day.

    I am sorry to hear that you have yet to receive your purchase.

    I have checked our system and confirmed with our shipping team, that your parcel has already been shipped out.

    Please wait out for a little while more, as sometimes Singpost can be very fast,but, at times they do take a little while longer than usual. We noticed off late that Singpost has been rather slow with
    their deliveries as we have customers only receive their parcels after more than 10 days, which really puzzled us. Please come back here and let us know if after this week, you have yet to receive your parcel, so that we can work something out for you.

    Thank You for your kind understanding and patience.

    FTW.asia

  • Question : Order enquiryOct 08, 2018

  • Question : Inquiry for the item from ver****Oct 08, 2018

+View all Notice, FAQ, Q&A >>
👑Huawei Mate 20/Mate 20 Pro/Huawei Mate 20 X/P20 Pro Case Japan 9H Ashai Tempered Glass
👑Huawei Mate 20/Mate 20 Pro/Huawei Mate 20 X/P20 Pro Case Japan 9H Ashai Tempered Glass
Item Q&A
  • Question : Inquiry for the item from cli****Mar 07, 2019

    For the Huawei Mate 20 Pro screen protector, is it full glue?

    Answer : [Re] Inquiry for the item from cli****

    Hi,
    Our Huawei Mate 20 Pro screen protector, anti Fingerprint oil coating and is with Advancnced silicone adhesion, perfect adhesion without bubble.
    we have ready stock, please proceed to order.
    have a good day.
    cheers.

    FTW.Asia Qoo10 Shop

    Question : [Re] Inquiry for the item from cli****

    Thanks, so is the screen protector full glue or border glue only?

    Answer : [Re] Inquiry for the item from cli****

    This is full glue.

  • Question : Inquiry for the item from Raf****Feb 03, 2019

    Hi, is the Tempered Glass for Mate 20 Pro case friendly?

    Answer : [Re] Inquiry for the item from Raf****

    Yes.. this is case friendly with all the cases sold by us..
    we have ready stock and ship immediately..
    please proceed to order.
    Thank you for supporting local company

  • Question : Inquiry related delivery from cla****Jan 11, 2019

    Order: 287206949
    Please check if the above order has been shipped out? i sent PM to you but no reply.. .
    please reply on shipping status

    Answer : [Re] Inquiry related delivery from cla****

    Hi,
    YOur order :
    Design:Carbon Fibre Rugged Armour Case / Color:Carbon Black / Model:Huawei Mate 20 Pro(+S$8) / Bundle 1: Japan Asahi Grade 9H Tempered Glass:Huawei Mate 20 Pro(+S$14.90) / Bundle 2: Special Offers:[NO THANKS]

    See photo for delivery
    Thank you.

    Question : [Re] Inquiry related delivery from cla****

    I still have not received it. Please advise when was it sent?

    Answer : [Re] Inquiry related delivery from cla****

    Hi can you help to check again if the package was sent out or if any return package to you?

    Question : [Re] Inquiry related delivery from cla****

    Hi
    Good day.
    I am so sorry for the late reply

    We will need to instruct our Shipping Team to check with SingPost on this matter. Would we check and get
    back to you on before end of the week on the outcome?
    Many apologies for the kind understanding on this matter.
    Have a good day. cheers.
    FTW.Asia Qoo10 Shop

    Answer : [Re] Inquiry related delivery from cla****

    When was it actually sent out? Can I request for a refund. It is taking too long to receive the items. I had order some other things the same day as this and have already received it long ago.

    Question : [Re] Inquiry related delivery from cla****

    Hi
    Good day.
    I am so sorry for the late reply

    We will need to instruct our Shipping Team to check with SingPost on this matter. Would we check and get
    back to you on before end of the week on the outcome?
    Many apologies for the kind understanding on this matter.
    Have a good day. cheers.
    FTW.Asia Qoo10 Shop

  • Question : Inquiry for the item from aig****Jan 08, 2019

    Hi can I check if there will be restock for the japan grade tampered glass screen protector?

    Answer : [Re] Inquiry for the item from aig****

    Hi,
    Due to high demand , Our Tempered Glass have ran out of stock.
    New batch will arrive next week.
    Please do check our listing again as we will update once our stock is in.
    Thank you for support local company.

    Have a good day.

    cheers.

    FTW.Asia Qoo10 Shop

    S

    Question : [Re] Inquiry for the item from aig****

    Hi can I check if the tempered glass screen protector can fit the Huawei mate20 Pro properly without any popping up?

    Answer : [Re] Inquiry for the item from aig****

    Hi,
    Our stock will arrive end of next week.
    Thank you.

  • Question : Inquiry for the item from yok****Dec 10, 2018

    Hi,
    Will the bumper case caused full glue tempered to pop up??

    Answer : [Re] Inquiry for the item from yok****

    Hi,
    All our case in this listing is tempered Glass Friendly.
    Please proceed with your order.
    Thank you.

+View all Notice, FAQ, Q&A >>
👑Apple Watch Series 4/3/2/1 Strap iwatch Band Case Screen Protector Accessories Milanese Loop Leath
👑Apple Watch Series 4/3/2/1 Strap iwatch Band Case Screen Protector Accessories Milanese Loop Leath
Item Q&A
  • Question : Inquiry for the item from tem****Mar 05, 2019

    Hi, just want to check with you if a female is wearing 44mm Apple Watch series 4, will the stainless steel for 44mm strap looks big? Or can 42mm strap fit? Just in case the strap looks very big. Thanks.

    Answer : [Re] Inquiry for the item from tem****

    Hi,

    Good day.
    Our stainless steel strap can be adjusted, just like the traditional watch.
    you can do it yourself or you can go to any watch shop to it fit.
    Please order according to the watch size.i.e.44mm Apple Watch series 4
    we have ready stock, please proceed with your order.
    Thank you.

  • Question : Inquiry for the item from dor****Mar 02, 2019

    Hi for this Apple Watch Rugged Armour Protective Alloy Case, there is a front and back casing right?

    Answer : [Re] Inquiry for the item from dor****

    Hi there,

    Good day.

    Apologies for the late reply.

    For the rugged armour case, it only comes with the front casing that covers the entire screen of your apple watch.

    TQ

    FTW

  • Question : Inquiry for the item from sno****Feb 24, 2019

  • Question : Inquiry related return and exchange from ele****Feb 16, 2019

    Hi seller, I ordered a strap of 44mm but I received the wrong sizing of 42mm which I cannot fit. Attached is the image of the wrong size and I ordered a screen protector but did not receive. How to exchange to the correct size strap?

    Answer : [Re] Inquiry related return and exchange from ele****

    Attached is the image

    Question : [Re] Inquiry related return and exchange from ele****

    Hi,
    Your order :
    Design:J: Hermès Double Tour Strap / Model:Indigo/Craie/Orange / Apple Watch Size:44mm(+S$23.90) / Bundle 1: Japan Asahi Grade 9H Tempered Glass:No Thanks / Bundle 2: Rugged Armour Protective Alloy Case:For 44mm Apple Watch(+S$6.90) / Bundle 3: Charger + Cable:No Thanks

    Please take note that there is a lebal error and this is actually fits to your 44mm.
    Please proceed to fit in.
    Please look at your order and there is no screen protected in your order. Only Rugged Armour Protective Alloy Case:For 44mm Apple Watch(+S$6.90)

  • Question : Inquiry related return and exchange from 250****Jan 29, 2019

    The Strap that I purchased for 42mm apple watch series 4 didn't fit at all. It is protruding out. Please give me an exchange

    Answer : [Re] Inquiry related return and exchange from 250****

    Hi,
    Your order :
    Design:K: Hermès Single Tour Strap / Model:Feu / Apple Watch Size:42mm(+S$13) / Bundle Deals: Wireless Charger + Powerbank:No Thanks / Bundle Deals: Audio + Protection:No Thanks / Bundle Deals: Charger + Cable:No Thanks

    Could you kindly show us a picture of the strap on your watch or a short video?
    Thank you.

    Question : [Re] Inquiry related return and exchange from 250****

    Please have a look at the picture attached.

    Answer : [Re] Inquiry related return and exchange from 250****

    Picture of box

+View all Notice, FAQ, Q&A >>
⭐100% Authentic ⭐Baseus USAMS PowerBank/Wireless Charger For Sasmsung S10/S10+/S10E iPhone Xs/Xs Max
⭐100% Authentic ⭐Baseus USAMS PowerBank/Wireless Charger For Sasmsung S10/S10+/S10E iPhone Xs/Xs Max
Item Q&A
  • Question : Inquiry for the item from zhe****Mar 03, 2019

    Hi
    Which model for wireless charges for iphone xs max phone?
    Thank you

    Answer : [Re] Inquiry for the item from zhe****

    Hi,
    All our wireless charges sold in this listing is suitable for iphone xs max phone.
    we have ready stock, please proceed with your order.
    have a good day.
    cheers.

    FTW.Asia Qoo10 Shop

  • Question : Inquiry for the item from 236****Dec 21, 2018

    When are the dual USB 10000mAh Xiaomi PowerBank and 10000mAh pro restocking?

    Answer : [Re] Inquiry for the item from 236****

    Hi,
    The Dual USB 10,000mah stock will not arraive only after mid of Jan2019.
    I suggust that you can order our Baseus Powerbank instead.
    Thank you.

  • Question : Inquiry for the item from ahp****Dec 07, 2018

  • Question : Inquiry for the item from sta****Nov 16, 2018

    Hi Seller, may I know when is the Xiaomi Dual USB 10,000mah stock in?

    Answer : [Re] Inquiry for the item from sta****

    Hi,
    So sorry for the late reply.
    Could we recommend you the Xiaomi 10,000mah Pro?
    The Mi Power Bank Pro features a cool, minimal design made of machined aluminum. It measures 5.1 by 2.9 by 0.5 inches (HWD), about the size of your average smartphone.
    Its slim and stylish design is complemented by a large capacity, excellent power efficiency, and fast charging.
    Please do go to this link to see the very postive revire.
    Thank you.
    https://sea.pcmag.com/smartphones/19367/xiaomi-mi-power-bank-pro

  • Question : Inquiry for the item from tan****Oct 22, 2018

    hi, may i know the weight of 20000mAh mi power bank ?

    Answer : [Re] Inquiry for the item from tan****

    Hi,
    the weight of 20000mAh mi power bank with the Packaging is about 420g.
    Please see attached product details.

    thank you.

+View all Notice, FAQ, Q&A >>
⭐CNY SALE!!⭐2018 iPad Pro 11/12.9/Air/Mini Smart Cover Leather 🌟Screen Protector
⭐CNY SALE!!⭐2018 iPad Pro 11/12.9/Air/Mini Smart Cover Leather 🌟Screen Protector
Item Q&A
  • Question : Inquiry for the item from ynt****Feb 09, 2019

  • Question : Inquiry for the item from thi****Feb 07, 2019

  • Question : Inquiry for the item from 261****Jan 28, 2019

    Hi,

    I would like to inquire regarding the following item: iPad Magnetic Smart Series
    Do you have a quantity of 40 of this case for ipad mini 4?

    If you do, what colours available and how much is the total?

    Thank you

    Answer : [Re] Inquiry for the item from 261****

    Hi,
    We have ready stock.
    Kindly contact us at 9388-6234 on Whatapp and we can give you our Best price and the colour available.
    Thank you for support local company.
    Have a good day.
    cheers.
    FTW.SG Qoo10 Shop


  • Question : Inquiry related delivery from mac****Jan 07, 2019

    Hi, able to self collect?

    Answer : [Re] Inquiry related delivery from mac****

    Yes , we accept cash and carry at kembangan MRT.
    Please contact Rafael at 93886234, state the product and arrangement for timing to meet up.
    cheers.

    Have a good day.

    cheers.

    FTW.Asia Qoo10 Shop

  • Question : Inquiry for the item from jee****Dec 27, 2018

    Hi,

    Is the cover available for iPad Pro 11?

    Thank you.

    Answer : [Re] Inquiry for the item from jee****

    Yes.
    we have ready stock, please proceed with your order . .
    Thank you

+View all Notice, FAQ, Q&A >>
⭐ONLY $6.90!!⭐ iPhone Xs/Xs Max/XR Case X-Doria Casing Ringke Cover Japan Asahi Tempered Glass
⭐ONLY $6.90!!⭐ iPhone Xs/Xs Max/XR Case X-Doria Casing Ringke Cover Japan Asahi Tempered Glass
Item Q&A
  • Question : Inquiry related delivery from ems****Jan 23, 2019

    How long does the delivery normally take?

    Answer : [Re] Inquiry related delivery from ems****

    Hi,
    Your order : Smart Pack reference Number ;SM300699216SG
    We have checked with our shipping team and confirmed that your order has been shipped out.
    Please give SingPost sometimes to make their Delivery as sometimes they can be quite fast, at times, they r rather slow especially during this peak season.
    Thanks
    Have a good day.

    cheers.

    FTW.Asia Qoo10 Shop

  • Question : [MADE IN KOREA] Ringke Onyx Case (Preorder) --> iphone XrOct 31, 2018

    Hi, I saw that the iphone Xr Ringke Onyx Case (Preorder) option states that it is a pre-order. When will the actual product be delivered if I were to purchase this today?

    Thanks.

    Answer : [Re] [MADE IN KOREA] Ringke Onyx Case (Preorder) --> iphone Xr

    Hi,
    this is a pre-order items.
    If you need the case urgently, i suggest that you order our Tempered Glass Scratch-proof Case, Magnetic or Electroplating cases which we have ready stock and ship out to you immediately.
    Please proceed with your order.
    Many apologies for the kind understanding on this matter.
    Have a good day. cheers.
    FTW.Asia Qoo10 Shop

    Question : [Re] [MADE IN KOREA] Ringke Onyx Case (Preorder) --> iphone Xr

    Ok, thank you for your prompt reply.

    Answer : [Re] [MADE IN KOREA] Ringke Onyx Case (Preorder) --> iphone Xr

    On Qpost : you most welcome

  • Question : Inquiry for the item from jo.****Oct 21, 2018

    Hi, I have not received item after 2 weeks. You have previously told me to wait till the non receipt claim has expire . Appreciate if you could look into it.


    please take note of this issue

    Answer : [Re] Inquiry for the item from jo.****

    Hi,
    Your order :
    Case Model:[MADE IN KOREA] Ringke Fusion Case (Preorder) / Colour:Clear / iPhone Model:iPhone Xs Max(+S$4) / Bundle Deal #1:[NO THANKS]
    Hi
    Good day.
    I have checked our system and can confirm that your parcel has already been shipped out.

    Since you have not recived after 2 weeks, out of good will, we will send another case to you now.
    we presently have no more stock for Rinke Fusion ~clear.
    Would we replace you with Black or Blue color?
    Please let us know ASAP and we will instruct our shipping team to e ship for you again.
    Please also confirm the Address :
    11, St Georges Road,
    #08-286
    S 320011

    Thank you.

  • Question : Inquiry for the item from jo.****Oct 06, 2018

    How long is the shipping for ringke fusion (clear) for iPhone xs max ?

    Answer : [Re] Inquiry for the item from jo.****

    Hi,
    we have ready stock.
    Singpost shipping is about 3-4 working days.
    Please proceed with your order .

  • Question : Inquiry related delivery from Xiu****Oct 04, 2018

    It have been 7 days and please advise me the tracking # from SingPost. I can call it myself to check.

    Have been messaged you since 2 days ago but no sound no picture.

    Answer : [Re] Inquiry related delivery from Xiu****

    Hi,
    Your order :
    Case Model:X-Doria 3M Drop Tested Defense Shield Case / Colour:Iridescent / iPhone Model:iPhone Xs(+S$15) / Bundle Deal #1:[NO THANKS] / Bundle Deal #2:[NO THANKS] / Bundle Deal #3:[NO THANKS]
    I am so sorry for the late reply

    We will need to instruct our Shipping Team to check with SingPost on this matter. Would we check and get
    back to you Early next week on the outcome?
    Many apologies for the kind understanding on this matter.
    Have a good day. cheers.
    FTW.Asia Qoo10 Shop

+View all Notice, FAQ, Q&A >>
⭐100% Authentic ⭐Baseus USAMS Wireless Charger / PowerBank For iPhone Xs/Xs Max/XR/Huawei Mate 20
⭐100% Authentic ⭐Baseus USAMS Wireless Charger / PowerBank For iPhone Xs/Xs Max/XR/Huawei Mate 20
Item Q&A
  • Question : Inquiry for the item from emi****Jan 21, 2019

  • Question : Inquiry for the item from ivy****Jan 11, 2019

    Hi, how Long does 10W Dual Coil Fast Wireless Charging takes for a full charge for iPhone 8+ ? Thanks.

    Answer : [Re] Inquiry for the item from ivy****

    Hi,
    You have to use the Apple Plug for this 10W Dual Coil Fast Wireless Charging .
    The time taken should be less than your normal charge.
    Please also take into consideration on the age of the battery in your iphone. you can check your Iphone Battery in the App.
    Thank you.

  • Question : Inquiry for the item from Pen****Jan 09, 2019

  • Question : Inquiry for the item from ong****Dec 29, 2018

    your items support samsung galaxy note 9??
    bothe wireless charge n powerbank..

    Answer : [Re] Inquiry for the item from ong****

    Hi,
    Yes, Our wireless charge n powerbank do support galaxy note 9.
    We have ready stock, please proceed with your order .
    Thank you.

  • Question : Inquiry for the item from poh****Dec 22, 2018

    Hi seller,

    Is the remax iPhone charging cable compatible with iPhone X? Hope to hear from you soon and Thanks in advance!

    Answer : [Re] Inquiry for the item from poh****

    Hi,
    So sorry for the late reply.
    Yes, Remax lighting charging cable for iphone is suitable for iphone charging.
    we have ready stock, please Proceed with your order >
    Thank you.

+View all Notice, FAQ, Q&A >>
[CLEARANCE SALE!] X3 Mosquito Repellent Band ★ Lavender Citronella And Geraniol Essential Oil
[CLEARANCE SALE!] X3 Mosquito Repellent Band ★ Lavender Citronella And Geraniol Essential Oil
Item Q&A
  • Question : Inquiry for the item from jkj****Jan 15, 2019

    May i know is this suit for pregnant woman?

    Answer : [Re] Inquiry for the item from jkj****

    Hi,
    No issues with babies and pregnant women.
    thank you.

  • Question : Inquiry for the item from jes****Dec 17, 2018

  • Question : Inquiry for the item from sno****Aug 07, 2018

  • Question : Same colour - 35 piecesMay 21, 2018

    Hi,
    May I know if possible to choose a single colour for thimoquito repellent band? I'm looking to buy 30 pieces for a kids event, but would like only one single colour only. Any colour is fine as long as you have stock of 30. Thanks!

    Answer : [Re] Same colour - 35 pieces

    Hi,
    Our moquito repellent band comes in 6 different color in a resealable pack.
    I am afraid is difficult to get 30 of the same color..

  • Question : 有效时间Sep 24, 2016

    你好,想问一下一个手环的有效期是多少时间?

    Answer : [Re] 有效时间

    嗨你好,

    手环的效期是120个小时。

    谢谢

+View all Notice, FAQ, Q&A >>
[$12 QOO10 COUPON!!] USB Wall Charger Powerbank Adaptor Wireless Charger Xiaomi USAMS Baseus
[$12 QOO10 COUPON!!] USB Wall Charger Powerbank Adaptor Wireless Charger Xiaomi USAMS Baseus
Item Q&A
[CYBER MONDAY SALE!] iPhone Xs Max / Xs / XR Ringke Case Casing Cover 9H Tempered Glass
[CYBER MONDAY SALE!] iPhone Xs Max / Xs / XR Ringke Case Casing Cover 9H Tempered Glass
Item Q&A
  • Question : Inquiry for the item from lau****Dec 17, 2018

  • Question : Inquiry for the item from tkm****Dec 07, 2018

  • Question : X doria defense shield XRNov 11, 2018

    Hi may I know when will u restock the xdoria defense shield for iphone XR in iridenscent?

    Answer : [Re] X doria defense shield XR

    Hi,
    kindly consider other options as our Our XDoria Defense shield case is sold out at the moment.
    Stock will be in only next month..
    thank you

  • Question : Inquiry for the item from ccw****Nov 06, 2018

    Dear Seller,
    When the stocks of Dux Duris Leather Flip Case, Rose Gold for iPhone Xs Max will be replenished?

    Thanks.

    Answer : [Re] Inquiry for the item from ccw****

    HI,
    Our Dux Ducis Leather Flip Case is one of the fast selling items and our stock will only arrive next month.
    I suggest you select Gold colour as we only have left with these few cases. it is not a good idea to wait and let your iPhone goes without a case and Protection.
    Please proceed wih your order.
    Thank you.

  • Question : Inquiry for the item from han****Oct 29, 2018

    Hi

    Does the magnetic absorption case have protector on the front/back part? Or is it hollow and I’d buy a separate screen protector for front and back?

    Answer : [Re] Inquiry for the item from han****

    Hi,
    Our magnetic absorption case have tempered Glass on the back.
    Hence, you still to have a screen protector on the front.
    Thank you for support local company.
    Have a good day.
    cheers.
    FTW.Aisa Qoo10 Shop

+View all Notice, FAQ, Q&A >>
[READY STOCK!!] iPhone 8/8 Plus/7/7 Plus/6/6s 9H Tempered Glass Screen Protector 100% Authentic
[READY STOCK!!] iPhone 8/8 Plus/7/7 Plus/6/6s 9H Tempered Glass Screen Protector 100% Authentic
Item Q&A
[NEW ARRIVAL!!] OnePlus 6T/6/5T Full Protection Case Japan Asahi Grade 9H Tempered Glass
[NEW ARRIVAL!!] OnePlus 6T/6/5T Full Protection Case Japan Asahi Grade 9H Tempered Glass
Item Q&A
  • Question : Inquiry related delivery from 244****Nov 19, 2018

  • Question : Inquiry for the item from n_d****Nov 13, 2018

    You write +0.00 but there was a +6.00 for the frosted matte... Why?

    Answer : [Re] Inquiry for the item from n_d****

    Hi,
    there is some issues with the Q010 back end system.
    it has been rectified.
    Please proceed with your order.
    Thank you.

  • Question : Inquiry for the item from mor****Sep 13, 2018

    Is the screen protector with black border or clean full clear flim ? One plus 6

    Answer : [Re] Inquiry for the item from mor****

    Hi,
    This is a Full coverage with Black Border.
    Thank you

  • Question : Inquiry for the item from hon****May 31, 2018

    Hi, just want to ask is it possible for me to self collect? As i need it asap

    Answer : [Re] Inquiry for the item from hon****

    Yes , we accept cash and carry at kembangan MRT.
    Please contact Rafael at 93886234, state the product and arrangement for timing to meet up.

  • Question : Inccorect tempered glassMay 27, 2018

+View all Notice, FAQ, Q&A >>
[NEW ARRIVAL!!] Google Pixel 3/Pixel 3 XL Full Protection Case 🌟Japan Asahi Grade 9H Tempered Glass
[NEW ARRIVAL!!] Google Pixel 3/Pixel 3 XL Full Protection Case 🌟Japan Asahi Grade 9H Tempered Glass
Item Q&A
  • Question : Inquiry for the item from jta****Nov 16, 2018

    Hi, will it fit the OtterBox defender case?

    Answer : [Re] Inquiry for the item from jta****

    Hi,
    HI,
    All our Tempered Glass are case friendly.
    they are all suitable and fits well to all our cases sold in our store.
    We are so sorry that could not comment on other cases.
    Thank you for support local company.
    Have a good day.
    cheers.
    FTW.Asia Qoo10 Shop

  • Question : About tempered glass.Jan 18, 2018

    hi does it cover the curved part? And would it look weird or does it fit perfectly? Could you provide pictures after putting it on?

    Answer : [Re] About tempered glass.

    Hi,
    Google Pixel 2 XL 9H Tempered Glass or Note 8 Tempered Glass?

    Question : [Re] About tempered glass.

    Google pixel 2 XL

    Answer : [Re] About tempered glass.

    Hi
    the tempered glass fits the phone perfectly and it covers all sides and provides fulll protection

  • Question : change shipping addressDec 12, 2017

    Hi

    i just placed an order (ID 239612591). can i change my shipping address, please?

    Answer : [Re] change shipping address

    Hi
    I am so sorry to say that your order has already been shipped out.

    Thanks
    FTW

    Question : [Re] change shipping address

    is it a normal postal mail?

    Answer : [Re] change shipping address

    Hi
    We are unable to trak your order as there are some techical difficulties. Can you remember yiur shipping method?
    If not can you pass us your Order iD.

    Thanks
    FTW

    Question : [Re] change shipping address

    hi my order ID is 239612591

    Answer : [Re] change shipping address

    Hi there,

    Your order number does not register in our system and we are aunable to check for you.

    Did u get the order number correctly ?

    Could you please check once more and come back to us ?

    Thank You.

    FTW.sg

    Question : [Re] change shipping address

    hi sorry, i think i clicked on the wrong seller to inquire. so sorry about that.

    Answer : [Re] change shipping address

    It's alright, no worries.

    Have a nice weekend. ;-)

[DIRECT FROM KOREA!] Samsung Galaxy Note 9 Ringke Case Casing Cover 🌟 Japan Asahi 9H Tempered Glass
[DIRECT FROM KOREA!] Samsung Galaxy Note 9 Ringke Case Casing Cover 🌟 Japan Asahi 9H Tempered Glass
Item Q&A
  • Question : Inquiry for the item from hch****Nov 05, 2018

  • Question : Inquiry for the item from sim****Sep 03, 2018

    Thank u for follow up.
    Trust that i will receive a good case replacement soon.
    Shall return the defective case once recieve good one and close this case.

    Answer : [Re] Inquiry for the item from sim****

    thank you

  • Question : Inquiry for the item from sim****Sep 02, 2018

    Order no. 270395186
    30-Aug18 feedback Scratches on case complaint.

    No reply since last query.
    Both photo and video proof of scratches already attach.

    When can i get the replacement or refund?

    Answer : [Re] Inquiry for the item from sim****

    hi, your order :
    Design:Samsung Note 9 Ringke Fusion X Drop-Tested Case / Phone Model:Black(+S$8) / Bundle 1: 9 Japan Asahi Grade 9H Tempe:[NO THANKS] / Bundle 2: Remax Fast Charging Data Cable:[NO THANKS] / Bundle 3: QC 3.0 USB Wall Charger:[NO THANKS]
    We are so sorry about the defective case.
    we will do an exchage for you.

    we mail the item to you, then you take the same mailer bag and write there - Return to sender .then drop it to the mailbox ( To return the defective case back to us)

    Attached is proof of shipping of the replacement case to you.
    Many apologies for the kind understanding on this matter.


    Thank you for support local company.
    Have a good day.
    cheers.

  • Question : Inquiry for the item from sim****Aug 31, 2018

    Order no. 270395186
    Scratches on case complaint.
    See attach video.
    Aside to your factory investigation, when can i get the replacement?

    Answer : [Re] Inquiry for the item from sim****

    hi, your order :
    Design:Samsung Note 9 Ringke Fusion X Drop-Tested Case / Phone Model:Black(+S$8) / Bundle 1: 9 Japan Asahi Grade 9H Tempe:[NO THANKS] / Bundle 2: Remax Fast Charging Data Cable:[NO THANKS] / Bundle 3: QC 3.0 USB Wall Charger:[NO THANKS]
    We are so sorry about the defective case.
    we will do an exchage for you.

    we mail the item to you, then you take the same mailer bag and write there - Return to sender .then drop it to the mailbox ( To return the defective case back to us)

    Attached is proof of shipping of the replacement case to you.
    Many apologies for the kind understanding on this matter.


    Thank you for support local company.
    Have a good day.
    cheers.

  • Question : Inquiry for the item from sim****Aug 30, 2018

    Order no. 270395186

    I receive the case I order after 11 days finally.

    To my disappointment, upon checking the cover i found it has tons of scratches.

    Pls advice how to arrange for replacement?

    Answer : [Re] Inquiry for the item from sim****

    hi,
    your order :
    Design:Samsung Note 9 Ringke Fusion X Drop-Tested Case / Phone Model:Black(+S$8) / Bundle 1: 9 Japan Asahi Grade 9H Tempe:[NO THANKS] / Bundle 2: Remax Fast Charging Data Cable:[NO THANKS] / Bundle 3: QC 3.0 USB Wall Charger:[NO THANKS]
    Our Samsung Note 9 Ringke Fusion case are directly packed from Korea.
    Could you take a clear Video for us , so that we can forward it to our Factory?

+View all Notice, FAQ, Q&A >>
Samsung Galaxy Note 9 Asahi Grade 9H Tempered Glass 🌟 Case Friendly Screen Protector
Samsung Galaxy Note 9 Asahi Grade 9H Tempered Glass 🌟 Case Friendly Screen Protector
Item Q&A
  • Question : note9 tempered glassOct 08, 2018

    I would like to check with you regarding the tempered glasses you sell, all of them are using nano coating to stick on the phone? or it is using glue? I saw from the pictures it is stated "auto suction".

    Answer : [Re] note9 tempered glass

    Sorry, i means not "auto suction", is it using nano material to stick on the phone?

    Question : [Re] note9 tempered glass

    Yes.. this is tempered glass with a thin layer glue ..
    all you need to do is to remove the platic sheet protector and just stick the whole glass down.. this glass is special, hence no bubble when you stick..
    Please ensure you use the wet and dry cleaning applications kit provided in the box

    Answer : [Re] note9 tempered glass

    Hi, this thin layer glue is covered in full screen or top and bottom of the screen only?

    Question : [Re] note9 tempered glass

    Is full screen

  • Question : Inquiry for the item from chu****Sep 22, 2018

    Dear Seller, do appreciate a reply on a case opened with Qoo10 and my enquiry previously on 2nd week of Sep18. My order was delivered incomplete. My order 273688380, which was for 3 items, (1) Note9 Asahi Grade 9H Tempered glass screen protector; (2) Remix Type C cable and (3) Note9 Cover. The package received only contain the Note9 Cover. The other two items were not delivered. Do really appreciate your help to clarify and complete the order. Thank you.

    Answer : [Re] Inquiry for the item from chu****

    Hi, Your order :273688380
    Design:Samsung Note 9 Ringke Onyx Rugged Case / Color:Purple(+S$8) / Bundle 1: Samsung Note 9 Full Protection Case:[NO THANKS] / Bundle 2: Special Promotions:Remax Fast Charging USB C Cable (Black)(+S$9.90)
    you have order : 1) Samsung Note 9 Ringke Onyx Rugged Case / Color:Purple(+S$8)
    2) :Remax Fast Charging USB C Cable (Black)(+S$9.90)
    Please understand that there is no Tempered Glass option.

    Our shipping Team has checked and we have send all these 2 items to you.
    Could you please check on your side?

  • Question : Tempered GlassAug 23, 2018

    Hi. I will like to check if the tempered glass is suitable for UAG cases. Thanks.

    Answer : [Re] Tempered Glass

    Hi,
    Our Tempered Glass is the Full coverage curve.
    There are many tpye og UAG cases and we cannot be sure.
    However, those case sold in our store has a perfit fit for this tempered glass.

    Question : [Re] Tempered Glass

    I see. Thanks for the reply.

    Answer : [Re] Tempered Glass

    you are welcome.

  • Question : Inquiry for the item from shi****Aug 19, 2018

    Your tempered glass screen protector is curve to the side. Can it be fit to an ARmour or Ironman case?

    Answer : [Re] Inquiry for the item from shi****

    Hi,
    All our tempered glass screen protector is curve to the side and suitable for all our case sold in our shop. Please proceed with nyour order.
    Thanks
    Have a good day.

    cheers.
    FTW.SG Qoo10 Shop

  • Question : Inquiry from met****Aug 18, 2018

    Hi can i change the colour option from blue to red for my order of the note9 casing?

    Answer : [Re] Inquiry from met****

    hi,
    your order :
    Design:Samsung Note 9 Card-Slot Armour Case / Color:Blue(+S$2) / Bundle 2: Wireless Chargers:USAMS 10W Fast Wireless Charging Pad(+S$22.90) / Bundle 3: Special Promotions:[NO THANKS]
    we will inform our shipping team to change from blue to red for your order .
    Thank you for support local company.

    cheers.

    Have a good day.
    FTW.SG Qoo10 Shop

iPhone Xs Max / Xs / Xr Full Protection Case Casing Cover Ringke X-Doria Fast Free Delivery
iPhone Xs Max / Xs / Xr Full Protection Case Casing Cover Ringke X-Doria Fast Free Delivery
Item Q&A
  • Question : Inquiry for the item from put****Sep 22, 2018

    The tempered glass case how come got black or white? I tot clear?

    Answer : [Re] Inquiry for the item from put****

    Hi,
    Our is the Clear Tempered Glass.
    Thank you.

  • Question : ProductSep 18, 2018

    Hi seller, is Slim Armour Case the same as Slim armour bumper case?

    Answer : [Re] Product

    Hi,
    Slim Armour Case is Clear Soft TPU.
    Slim armour bumper case is Hard TPU with Bumper at 4 corners with extra protection.

    Thank you.

[1 DAY FLASH SALE!] Samsung Galaxy Note 8 Nano Anti-Scratch Full Screen Protector 9H Tempered Glass
[1 DAY FLASH SALE!] Samsung Galaxy Note 8 Nano Anti-Scratch Full Screen Protector 9H Tempered Glass
Item Q&A
  • Question : Inquiry for the item from i_d****Jul 30, 2018

    Is this a matte screen? (Anti finger print)

    Answer : [Re] Inquiry for the item from i_d****

    HI,
    Our Japan Asahi Grade 9H Tempered Glass Curve Elite is Anti Finger Print.
    Thanks
    Have a good day.

    cheers.

    FTW.SG Qoo10 Shop

  • Question : Inquiry for the item from Joy****Dec 18, 2017

    If we put the 9th tempered glass, is it possible to put the back casing for the phone? Cos I intend to order the frosted casing as well.

    Answer : [Re] Inquiry for the item from Joy****

    Hi

  • Question : Inquiry related delivery from yeo****Dec 08, 2017

    Hi, the delivery is free or have pay. Because u stated free gift free delivery.

    Answer : [Re] Inquiry related delivery from yeo****

    Hi can you be more specific. for which product?

    Thanks
    FTW

  • Question : Inquiry for the item from mav****Dec 07, 2017

  • Question : Inquiry for the item from lin****Nov 07, 2017

    I just bought the 9h tempered glass screen protector for note 8. Are you able to help fix for mr

    Answer : [Re] Inquiry for the item from lin****

    Hi there,

    Could you kindly provide us your name and order number for us to check your order and could you be more specific what kind of help you need from us ?

    Thank You.

    FTW.sg

+View all Notice, FAQ, Q&A >>
Apple Watch Series 3/2/1 Strap Band Case Cover Stand NEW DESIGNS!!
Apple Watch Series 3/2/1 Strap Band Case Cover Stand NEW DESIGNS!!
Item Q&A
Xiaomi Mi Max 2/Mix 2 Full Protection Casing Case 🌟 9H Tempered Glass Screen Protector
Xiaomi Mi Max 2/Mix 2 Full Protection Casing Case 🌟 9H Tempered Glass Screen Protector
Item Q&A
  • Question : Inquiry for the item from crt****May 28, 2018

    Is the crystal clear case made of silicon or hard plastic case?

    Answer : [Re] Inquiry for the item from crt****

    HI,
    Ultra Slim Clear case is soft TPU.. Not hard plastic case.

  • Question : Order 244813786Jan 23, 2018

    Hi seller,

    I have tried to cancel the order 244813786 yesterday but was unsuccessful as you have sent out the item. I want to buy other items together with this case. Can you process the refund for the phone casing after I received the mail and then return back to you. Thank you for your understanding.

    Answer : [Re] Order 244813786

    Hi there,

    I am sorry as we do not process any refunds once the item has been sent out, as it is our company policy. Any refunds has to be processed before the item is being sent out to our buyers.

    Thank you for your kind understanding .

    FTW.sg

    Question : [Re] Order 244813786

    Hi Seller,

    Is it possible if I return the phone case in exchange for the screen protector?

    Answer : [Re] Order 244813786

    Hi
    I am sorry i cant do the exchaneg witb you as we have limited stock that has been reserved for some other customers.

    thanks
    FTW

[CLEARANCE SALE!!] Fitbit Alta HR Blaze Charge 2 Band Strap Silicone Sports Leather Milanese Loop
[CLEARANCE SALE!!] Fitbit Alta HR Blaze Charge 2 Band Strap Silicone Sports Leather Milanese Loop
Item Q&A
  • Question : Inquiry related delivery from mic****May 19, 2018

  • Question : Inquiry from jas****Dec 29, 2017

    Hi can notify me when there is stock available for item 5A the leather strap for charge 2

    Answer : [Re] Inquiry from jas****

    Hi
    So sorry to inform yiu that we will not be selling thatb product any more.

    thanks
    FTW

  • Question : Inquiry for the item from sum****Dec 12, 2017

    Hi, may i know any size available for charge 2 silicone strap? Thanks.

    Answer : [Re] Inquiry for the item from sum****

    Dear customer,

    Thank you for your enquiry.

    On our listing we have the sports band as well the milanese loop instock. The sizing is a one size fits all. Thank you.

    FTW.SG Qoo10 Shop

  • Question : Inquiry for the item from sum****Dec 12, 2017

    Hi, may i know any size available for fitbit charge 2 silicone strap?

    Answer : [Re] Inquiry for the item from sum****

    Dear customer,

    Thank you for your enquiry.

    On our listing we have the sports band as well the milanese loop instock for the fitbit charge 2. The sizing for the fitbit charge 2 is a one size fits all. Thank you.

    FTW.SG Qoo10 Shop

  • Question : Inquiry for the item from Dor****Nov 24, 2017

    Why no size for 4c? I unable to choose small or large when I choose to buy. I want small

    Answer : [Re] Inquiry for the item from Dor****

    HI

    Can you send me your

    NAME
    ADDRESS
    ORDER ID
    ITEMS YOU ORDERED
    NORMAL MAIL / SMARTPAC

    Thank you

    FTW.SG Qoo10 Shop

    Question : [Re] Inquiry for the item from Dor****

    I have not buy. I just want to know if 4c is small size

    Answer : [Re] Inquiry for the item from Dor****

    yesi presume i am not sure.

    our team is extremely busy now

    we hope seek your understanding

    thank you

    FTW

+View all Notice, FAQ, Q&A >>
[JAPAN ASAHI GRADE!!] Samsung Galaxy S9/S9 Plus/Note 8 Curve 9H Tempered Glass Elite
[JAPAN ASAHI GRADE!!] Samsung Galaxy S9/S9 Plus/Note 8 Curve 9H Tempered Glass Elite
Item Q&A
  • Question : Inquiry for the item from sea****May 19, 2018

    Hi seller,

    My order number is 255694170

    This is my 2nd purchase of screen protector for 2 of my note 8 as in my 1st purchase, the screen protector is full adhesive as promised.

    For 2nd purchased, the protector is only edge adhesive which affected the screen touch sensitivity badly...so bad that i need to take out and stop using.

    My undestanding is the item should be full adhesive as advertised in your shop.Pls explain what is happening and different in quality in the 1st and 2nd purchased.

    kindly refund for my order if item is not full adhesive.
    I have kept both the 1st and 2nd purchased screen protector for reference and your follow up..

    Hope to hear you soon.

    Answer : [Re] Inquiry for the item from sea****

    Hi,
    your order :
    Model:Japan Asahi Grade 9H Tempered Glass Curve Elite / Phone Model:Samsung Note 8(+S$6) / Bundle 1: Remax Fast Charging Data Cable:[NONE] / Bundle 2: iRing Phone Holder:[NONE]
    Our TGis 4 sides where the adhesive is, Hence you will have no bubbles when you paste them onto your phone.
    See attached for explaination.
    We are going to introduce the Nano Screen Protector next week. will keep upi posted

    Question : [Re] Inquiry for the item from sea****

    Hi,

    I believed you have not answer any of my question.
    Why the 1st order abs 2nd order items turn out to be different althought both are ordered using same link.

    Secondly, your shop claimed it is a full adhesive screen solution but it is only edge adhesive. (Refered to attach)

    The TGis 4 sides u mentioned totally not workable. When i touch the screen..sti got 'tar tar' sound which should that it is not close to the screen.

    Thirdly - pls refund since it is not the correct product.

    Answer : [Re] Inquiry for the item from sea****

    hi,
    we will replace you another new Note 8 tempered Glass.
    we mail the item to you, then you take the same mailer bag and write there - Return to sender .then drop it to the mailbox ( To return the TG back to us)

    Attached is proof of shipping of the replacement case to you.
    Many apologies for the kind understanding on this matter.
    have a good day.
    cheers.

    FTW.SG Qoo10 Shop

  • Question : Inquiry for the item from sea****May 05, 2018

    May I know when will Asahi Grade 9H Tempered Glass Curve Elite for Samsung Note 8 restock?

    Answer : [Re] Inquiry for the item from sea****

    hI,
    Stock will only be in in 2 week time.
    Thanks
    Have a good day.

    cheers.

    FTW.SG Qoo10 Shop

  • Question : Inquiry related cancel and refund from teo****Apr 25, 2018

    Hi pls reply

    Answer : [Re] Inquiry related cancel and refund from teo****

    Hi,
    i am so sorry for the late reply.
    We will send you a replacement Brand New tempered glass for replacement. this is a clear full Glass Curve Elite Tempered Glass, should not have any problem.

    Kindly use the same Mailer Bag to send it back to us and Put " return to sender ".
    Please confirm the Address:

    Thank You for your kind understanding and patiencethank you.
    FTW.SG

    Question : [Re] Inquiry related cancel and refund from teo****

    Hi i replied my address to you in private email thanks

    Answer : [Re] Inquiry related cancel and refund from teo****

    So has it been sent out to me???

    Question : [Re] Inquiry related cancel and refund from teo****

    hI,
    Please see attached prrof of delivery.
    Please confirm the address as well.

    Answer : [Re] Inquiry related cancel and refund from teo****

    Hi its not this address can you see my email? I provided the address there

    Question : [Re] Inquiry related cancel and refund from teo****

    Pls see address attached

    Answer : [Re] Inquiry related cancel and refund from teo****

    see proof-of-delivery

    Question : [Re] Inquiry related cancel and refund from teo****

    The address is wrong its not what i provided you can you confirm where u sent to?

    Answer : [Re] Inquiry related cancel and refund from teo****

    send to this address, Canberra drive.. can you confirm?

    Question : [Re] Inquiry related cancel and refund from teo****

    Yes 21 Canberra drive, i did not see picture i thought you sent to pasir ris which is wrong, thanks very much

    Answer : [Re] Inquiry related cancel and refund from teo****

    Thank you for support local company.
    Have a good day.
    cheers.

    Have a good day.

    cheers.

    FTW.SG Qoo10 Shop

  • Question : Inquiry related cancel and refund from teo****Apr 24, 2018

    Hi can you respond pls

    Answer : [Re] Inquiry related cancel and refund from teo****

    Hi,
    i am so sorry for the late reply.
    We will send you a replacement Brand New tempered glass for replacement. this is a clear full Glass Curve Elite Tempered Glass, should not have any problem.

    Kindly use the same Mailer Bag to send it back to us and Put " return to sender ".
    Please confirm the Address:

    Thank You for your kind understanding and patiencethank you.
    FTW.SG

  • Question : Inquiry for the item from teo****Apr 15, 2018

    Hi i bought a tempered glass screen protector for note 8 and im having serious sensitivity issues with it. The pasting is perfect so i dunno whats wrong other than the qiality of the glass. Do u have a shop for me to bring down and demonstrate to u?

    Answer : [Re] Inquiry for the item from teo****

    My order number is 251827297

    Question : [Re] Inquiry for the item from teo****

    Hi Alan,

    Goodd ay.

    I have just checke dyour order option"Model:BESTSELLING Case Friendly 9H Tempered Glass Clear / Design:Samsung Galaxy Note 8(+S$8.95)"

    This is a case friendly Note 8 tempered gass, by right you should not have any issue with the sensitivity part as it was tested in the factory before we start selling this tempered glass.

    Could you take a short video clip to show us the problem so that we can ge tback to to the factory to investigate and then come back to yo uwit hasolution ?

    Once u have the video, plse send it to ftwsg515@gmail.com.

    TQ

    FTW.sg

    Answer : [Re] Inquiry for the item from teo****

    Is there a shop to bring down i demonstrate in front of u. Typing is very tedious now i have to press very hsrd to make sure the letters show up!

    Question : [Re] Inquiry for the item from teo****

    Hi Alan,

    Sorry, we do not have a shop, only office.

    We need you to take a short video clip for us to verify and take the matter with the factory.

    TQ

    FTW.sg

    Answer : [Re] Inquiry for the item from teo****

    Can i take one with the film on and one with it removed and u can compare cos I wanna remove the film anyway its very tedious to use

    Question : [Re] Inquiry for the item from teo****

    Alreasy sent you the video thanks alot

    Answer : [Re] Inquiry for the item from teo****

    Hi Alan,

    OK, thank you. We will review it and revert to you via email.

    TQ

    FTW.sg

    Question : [Re] Inquiry for the item from teo****

    Hi any update?

    Answer : [Re] Inquiry for the item from teo****

    Hi any update?

    Question : [Re] Inquiry for the item from teo****

    Hi Alan,

    We have pass your video to the factory and am still waiting for their reply.

    Will let you know once we have news ia email, not to worry.

    TQ

    FTW.sg

    Answer : [Re] Inquiry for the item from teo****

    Anyway I really couldn't stand it anymore so ive already removed the protector, u can have it back if u want it for further forensics but can you refund me in the mean time.

    Question : [Re] Inquiry for the item from teo****

    Hello??

    Answer : [Re] Inquiry for the item from teo****

    Hi,
    i am so sorry for the late reply.
    We will send you a replacement Brand New tempered glass for replacement. this is a clear full Glass Curve Elite Tempered Glass, should not have any problem.

    Kindly use the same Mailer Bag to send it back to us and Put " return to sender ".
    Please confirm the Address:

    Thank You for your kind understanding and patiencethank you.
    FTW.SG

[LAST 5 SETS!!] Baseus Wireless Charging Gravity Car Mount 🌟Xiaomi Car Camera Accessories
[LAST 5 SETS!!] Baseus Wireless Charging Gravity Car Mount 🌟Xiaomi Car Camera Accessories
Item Q&A
  • Question : Inquiry for the item from fab****May 03, 2018

    I thought this suppose to be fast charge, how come when i place my Samsung edge 7,it does not support fast charging? Charging speed so slow, 20-30mins then 1%???

    Answer : [Re] Inquiry for the item from fab****

    Do you have a managtic case? Try using without any phonecase..as it greatly affect wireless charging

    Question : [Re] Inquiry for the item from fab****

    I don't use casing, btw does this support fast charging?

    Answer : [Re] Inquiry for the item from fab****

    Hi,
    did you plug into the cigarette lighter car charger adapter? ( do take note that it NOT included in the box).
    Please refer to the picture.

    Question : [Re] Inquiry for the item from fab****

    Yes

    Answer : [Re] Inquiry for the item from fab****

    Btw does this support fat charging for edge7

    Question : [Re] Inquiry for the item from fab****

    hI,
    YOU NEED TO DO THIS TO ENABLE FAST CHARGING:

    Galaxy S7 Fast Charging
    Launch the Settings Application
    Scroll Down and Tap on the ‘Battery’ Option
    Toggle the ‘Fast Charging’ Option On or Off
    OR
    https://youtu.be/X4jZUrr0M4I

  • Question : Inquiry related delivery from koo****Feb 12, 2018

    It's been more than a week since my order was placed and item has not been delivered. Tracking number given doesn't exist in Singpost system. What's happening?

    Answer : [Re] Inquiry related delivery from koo****

    Hi


    i am so sorry for the late reply`

    I am sorry to hear that you have yet to receive your purchase.


    we have checked our system and can confirm that your parcel has already been shipped out.

    Please wait out for a little while more,as sometimes Singpost can be very fast,but, at times they do take a little while longer than usual especially during this peak period.



    Thank You for your kind understanding and patience.

    FTW.sg

  • Question : Inquiry for the item from jik****Feb 12, 2018

    Hi like to order and so self pickup. Is it possible? How to order without the shipping rate?

    Answer : [Re] Inquiry for the item from jik****

    Hi there,

    Yes ,it is possible.

    Please contact Rafael at 93886234 and he will assist you.

    TQ.

    FTW.sg

  • Question : Inquiry for the item from coo****Feb 05, 2018

  • Question : able to self collectFeb 04, 2018

    hi able to do self-collect?

    Answer : [Re] able to self collect

    Dear customer, thank you for your enquiry. Sure, we can do a self-collect, could you contact raphael at 93886234 for the self-collection.

    Thank you. Raphael

+View all Notice, FAQ, Q&A >>
[UNDER $5 STEALS!!] ★ Bestselling Squishy Artistic Scenery Glitter iPhone 6/6s/6+/7/7+/8/8+
[UNDER $5 STEALS!!] ★ Bestselling Squishy Artistic Scenery Glitter iPhone 6/6s/6+/7/7+/8/8+
Item Q&A
  • Question : Matte option 10 with the Apple logo cut outMay 07, 2018

    Hi u may have mistaken. Maybe I should not use option 10 as you have different website. I refer to the matte cover with the Apple cut out logo. You have gold, rose gold (special edition), black, red (special edition) and lightning blue.

    I want the rose gold for 8 plus. If you have the Apple cut out hole or the one without cut out Apple logo is fine with me. But both I want the rose gold pls.

    Thank u

    Answer : [Re] Matte option 10 with the Apple logo cut out

    hi,

    we still hyave 5 more of this design.
    this has no cut out to see the Apple logo.
    Please go to thie link.
    https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=510460528
    see attached option for your reference.


    Question : [Re] Matte option 10 with the Apple logo cut out

    Thank u seller I have purchased the casing.
    I am also keen in the animals and signature scenery (reindeer) for iphone 8+, any restock please. Thank u

    Answer : [Re] Matte option 10 with the Apple logo cut out

    hI,
    reindeer SERIES has already out of stock..
    we may not repeat it.
    please select from existing stock available as it run out really fast.

  • Question : Matte 10 rose gold for 8+May 07, 2018

    Thank u for your respond. Can u send me the link cos I went into this website plus those with the above case but rose gold for 8+ stated as SOLD OUT !

    Thank u

    Rdgs
    Carol

    Answer : [Re] Matte 10 rose gold for 8+

    hi,

    we still hyave 5 more of this design.
    this has no cut out to see the Apple logo.
    Please go to thie link.
    https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=510460528
    see attached option for your reference.

  • Question : Matte ultra slim coverMay 06, 2018

    For iphone 8 plus rose gold in Color

    Thank u

    Answer : [Re] Matte ultra slim cover

    hI,
    See photo for oPTION 10
    we hav ready stock for iphone 8 plus..
    Please proceed to order.

  • Question : Option 10 MATT coverMay 06, 2018

    Hi seller
    Will u be restocking the above?

    Thank u

    Carol

    Answer : [Re] Option 10 MATT cover

    May I know which iphone model?

  • Question : Inquiry for the item from jos****Apr 15, 2018

    Hi, do you have stock for either option 10 or 11, gold, for iPhone 8+?

    Answer : [Re] Inquiry for the item from jos****

    hI,
    THE SPARKLING CASE - GOLD?
    yes,
    we do have stock for iPhone 8+..
    Do you wish to purchase , please whatapp us at 9388-6234.
    you can transfer to our POSB Bank (207-110515) and we can mail to you immediately as we have ready stock.

+View all Notice, FAQ, Q&A >>