Q&A board

Available
MON~FRI : 9:00am ~ 6:00pm
SAT : 9:00am ~ 1:00pm
SUN, Holiday : day off
Q & A Lists
Item Question & Answer
Huawei Mate 20/Mate 20 Pro/Huawei Mate 20 X/P20 Pro Case Japan Tempered Glass
Huawei Mate 20/Mate 20 Pro/Huawei Mate 20 X/P20 Pro Case Japan Tempered Glass
Item Q&A
  • Question : Inquiry for the item from yok****Dec 10, 2018

  • Question : Inquiry from iwc****Nov 29, 2018

    hi seller, this my second time msg you..
    can you answer my question.
    is so rude that you don't reply at all.
    where is mate 20pro case??????
    it have been more then 10days and i have not receive the case?????????????
    so disappointed ........

    Answer : [Re] Inquiry from iwc****

    Hi
    your Order :

    We have checked with our shipping team and confirmed that your order has been shipped out.
    Please give SingPost sometimes to make their Delivery as sometimes they can be quite fast, at times, they r rather slow especially during this peak season.
    Thanks
    Have a good day.

    cheers.

    FTW.Asia Qoo10 Shop

    Question : [Re] Inquiry from iwc****

    STOP REPLYING THE SAME REFUND ME MY MONEY.....AND STOP BLAMING OTHER...... MORE THEN 3 WEEKS......... PEOPLE THEY ONLY REPLY WHEN YOU POST HERE...

    Answer : [Re] Inquiry from iwc****

    Hi there,

    Good day.

    I am sorry to hear that you have yet to receive your purchase.

    I have checked our system and confirmed with our shipping team, that your parcel has already been shipped out.
    Since it has been more than 2 week since you have ordered,
    we will instruct our Shipping Team to Re-send to you again.
    Kindly confirm the address ,
    310A PUNGGOL WALK
    -#08-508
    Singapore 821310

    Let us know and we will ship out for you again.
    Many apologies for the kind understanding on this matter.
    Have a good day.
    cheers. FTW.Asia Qoo10 Shop

  • Question : Inquiry for the item from eth****Nov 21, 2018

    Is your tempered glass for huawei mate 20 pro full adhesive and will not popped out .

    Answer : [Re] Inquiry for the item from eth****

    Yes, it is.

  • Question : Mate 20 Pro screen protectorNov 11, 2018

  • Question : Inquiry for the item from kjl****Nov 10, 2018

    Hi
    What Color is the crystal air slim case?
    I see the option only available to select ‘as per picture’?

    Is this a clear case?

    Thx

    Answer : [Re] Inquiry for the item from kjl****

    Hi,
    Our crystal air slim case is a clear case without any color.

    Thank you

+View all Notice, FAQ, Q&A >>
[BLACK FRIDAY SALE!] Apple Watch Series 4/3/2/1 Strap Band Leather Woven Nylon Sport Loop
[BLACK FRIDAY SALE!] Apple Watch Series 4/3/2/1 Strap Band Leather Woven Nylon Sport Loop
Item Q&A
  • Question : Inquiry related delivery from pra****Dec 10, 2018

  • Question : Inquiry for the item from rau****Dec 07, 2018

    Hi, i wish to find out the strap size. May i know if it is S/M or M/L?

    Answer : [Re] Inquiry for the item from rau****

    Hi,
    Our Strap comes in one standard size , suitable for Asian.
    Please proceed with your order.
    Thank you
    FTW.Asia Qoo10 Shop

  • Question : Inquiry for the item from bkl****Dec 06, 2018

    Hi. For sport band+. Is #12 be in stock soon? Thank you.

    Answer : [Re] Inquiry for the item from bkl****

    Hi,
    Our Sport Band #12 is currently out of stock.
    Kindly wait until mid of the month for our new stock.
    Thank you for supporting local company.

  • Question : Inquiry for the item from lim****Nov 28, 2018

  • Question : Inquiry for the item from rau****Nov 17, 2018

    hi, i wish to find out if you have the sports strap stone color for the 44mm? the stone color that comes with the stainless steel gold.

    Answer : [Re] Inquiry for the item from rau****

    Hi,
    Our Stone color is option 12 under sports strap
    The pin‑and‑tuck closure is stainless steel silver color.

    we have Ready stock and ship out immediately.
    Please proceed with your order .
    Thank you for support local company.
    Have a good day.
    cheers.
    FTW.asia Qoo10 Shop

+View all Notice, FAQ, Q&A >>
[BLACK FRIDAY SALE!] 2018 iPad Pro 11/12.9/Air/Mini Smart Cover Leather 🌟Screen Protector
[BLACK FRIDAY SALE!] 2018 iPad Pro 11/12.9/Air/Mini Smart Cover Leather 🌟Screen Protector
Item Q&A
  • Question : Inquiry related delivery from Par****Dec 05, 2018

  • Question : Inquiry for the item from hte****Nov 29, 2018

  • Question : Inquiry for the item from 239****Nov 25, 2018

    Hi,

    There is no option to select the iPad Sleeve Type A. How can I buy this?

    Also, can I double check if there is a suitable size that fits perfectly for iPad 9.7 inch (2018)? Not too big or small, and can still fit the iPad even with a standard flip case.

    Thanks,
    Matthew

    Answer : [Re] Inquiry for the item from 239****

    Hi Mathew,

    Kindly contact Rafael via Whatsapp at 93886234, so that he can assist you with this.

    FYI, the sleeve fits well for your ipad 2018, 9.7 inch.

    TQ

    FTW.asia

  • Question : Inquiry for the item from Sho****Nov 21, 2018

    How do i select to buy ipad sleeve type A? is it suitable for ipad pro 11?

    Answer : [Re] Inquiry for the item from Sho****

    Hi Sue,

    Yes, the leather sleeve is suitable for ipad pro 11 inch .

    Please whatsapp Rafael at 93886234 so that he cab assist you with this .

    TQ

    FTW.asia

  • Question : Inquiry for the item from alv****Nov 13, 2018

    Hi, do you have the new iPad Pro 11 inch cover?

    Answer : [Re] Inquiry for the item from alv****

    Hi,
    The New 2018 iPad Pro 11 inch cover is available for your selection.
    See photo for selection.
    Please proceed with your order .
    Thank you.

+View all Notice, FAQ, Q&A >>
Xiaomi Powerbank 100% Authentic Baseus USAMS Wireless Charging Powerbank Wireless Charger
Xiaomi Powerbank 100% Authentic Baseus USAMS Wireless Charging Powerbank Wireless Charger
Item Q&A
  • Question : Inquiry for the item from ahp****Dec 07, 2018

  • Question : Inquiry for the item from sta****Nov 16, 2018

    Hi Seller, may I know when is the Xiaomi Dual USB 10,000mah stock in?

    Answer : [Re] Inquiry for the item from sta****

    Hi,
    So sorry for the late reply.
    Could we recommend you the Xiaomi 10,000mah Pro?
    The Mi Power Bank Pro features a cool, minimal design made of machined aluminum. It measures 5.1 by 2.9 by 0.5 inches (HWD), about the size of your average smartphone.
    Its slim and stylish design is complemented by a large capacity, excellent power efficiency, and fast charging.
    Please do go to this link to see the very postive revire.
    Thank you.
    https://sea.pcmag.com/smartphones/19367/xiaomi-mi-power-bank-pro

  • Question : Inquiry for the item from rui****Oct 25, 2018

  • Question : Inquiry for the item from tan****Oct 22, 2018

    hi, may i know the weight of 20000mAh mi power bank ?

    Answer : [Re] Inquiry for the item from tan****

    Hi,
    the weight of 20000mAh mi power bank with the Packaging is about 420g.
    Please see attached product details.

    thank you.

  • Question : Inquiry for the item from ant****Oct 10, 2018

+View all Notice, FAQ, Q&A >>
[FLASH SALE!!] Samsung Galaxy S9 / S9 Plus Ringke X-Doria Ultra-Slim Case 🌟Japan Tempered Glass
[FLASH SALE!!] Samsung Galaxy S9 / S9 Plus Ringke X-Doria Ultra-Slim Case 🌟Japan Tempered Glass
Item Q&A
  • Question : Inquiry for the item from eup****Dec 09, 2018

  • Question : AvailabilityNov 05, 2018

  • Question : Inquiry for the item from Yao****Jun 25, 2018

    Hi Sir

    I order 2 in 1 iring ultra hybrid case lighting blue colour but u send me black colour?

    so how?

    Best Regards
    Yaowen

    Answer : [Re] Inquiry for the item from Yao****

    HI,
    YOUR ORDER :
    Case Model:2-in-1 iRing Ultra Hybrid Case / Colour:Lightning Blue / Phone Model:Samsung Galaxy S9 / Bundle 1: Japan Asahi Grade 9H Tempered Glass:[NONE] / Bundle 2: Fast Charging Wireless/Wall Charger:USAMS 10W Fast Wireless Charging Pad White(+S$19.90) / Bundle 3: Baseus/Xiaomi Bundle Sale:[NONE]
    SO sorry for the late reply.
    we are sorry that we have send you the wrong colour.
    we have ran out of Blue color, can we replace with Red, Gold or Rose Gold?
    Please let us know your choice and we will mail out to u.
    Many apologies for the kind understanding on this matter.
    have a good day.
    cheers.

  • Question : Inquiry from kaz****Jun 24, 2018

    Hi seller,
    Will u still bring in Dux Ducis Leather Flip Case for samsung s9 plus?

    Answer : [Re] Inquiry from kaz****

    hi,
    so sorry, our stock will only arrive in 2 months time.
    I suggest that you chose other options in our listing?
    Many apologies for the kind understanding on this matter.
    have a good day.
    cheers.

    FTW.SG Qoo10 Shop

  • Question : Inquiry related delivery from viv****Jun 15, 2018

    Dear seller,

    Order item on 4 June and till now I have yet to receive the item. Wrote in inquiry however no response till date. Appreciate your reply asap.

    My order no is 259536442.

    Thank you.

    Regards,
    Vivian

    Answer : [Re] Inquiry related delivery from viv****

    Dear Vivian Poh,
    Please see you Whatapp for details arrangement.

+View all Notice, FAQ, Q&A >>
Huawei Mate 20/Pixel 3 XL/iPhone Xs/Xs Max/XR Samsung Note 9 10W Wireless Charger Powerbank
Huawei Mate 20/Pixel 3 XL/iPhone Xs/Xs Max/XR Samsung Note 9 10W Wireless Charger Powerbank
Item Q&A
  • Question : Inquiry for the item from sto****Dec 07, 2018

    may i know which wireless qi charger and power bank suitable for iphone X which i prefer with fast charge?
    with phone cover does it affect charging?

    Answer : [Re] Inquiry for the item from sto****

    Hi,
    All our wireless qi charger are suitable for Iphone X.
    Please proceed with your order.
    Thank you.

  • Question : Inquiry for the item from nev****Nov 29, 2018

    Hi i would like to ask if wireless charging is faster than wired charging?

    Answer : [Re] Inquiry for the item from nev****

    For Note 9 is wireless charging enable..
    you have use the Samsung original charger and cable to connect for fast charging

  • Question : S9Nov 09, 2018

    Hello. I would like to get a wireless charger and also a powerbank for my S9 phone. Please advise which will be the best choice for S9. Thank you. Also also if I travel, which is the best to charge both S9 and also my iPad Pro? Thank you.

    Answer : [Re] S9

    I forgot to add I would like to charge with my Samsung original LED view cover. Thank you.

    Question : [Re] S9

    Hi,
    For Heavy Usage we suggust to purchase the 4B:USAMS 10000mAh Fast Wireless Charging Powerbank.
    Thank you

  • Question : wireless charger and galaxy watchNov 08, 2018

    can USAMS Black 10W Desktop Fast Wireless Charger use to charge galaxy watch? thanks.

    Answer : [Re] wireless charger and galaxy watch

    Yes. you can use this to charge. Please proceed with your order. Thanks

  • Question : Inquiry for the item from pig****Oct 22, 2018

    Hi there, may I ask does the wireless charger work on huawei P10 phone? Thanks

    Answer : [Re] Inquiry for the item from pig****

    HI,
    Unfortunately, your Huawei P10 \ P10 Plus doesn’t have Qi Wireless Charging integrated.
    Hence, it does not work on the wireless charger and you may need a Wireless Charging Receiver.
    Thank you

    Question : [Re] Inquiry for the item from pig****

    Thanks for your kind info.

    Answer : [Re] Inquiry for the item from pig****

    you are welcome.

+View all Notice, FAQ, Q&A >>
[CYBER MONDAY SALE!] iPhone Xs Max / Xs / XR Ringke Case Casing Cover 9H Tempered Glass
[CYBER MONDAY SALE!] iPhone Xs Max / Xs / XR Ringke Case Casing Cover 9H Tempered Glass
Item Q&A
  • Question : Inquiry for the item from tkm****Dec 07, 2018

  • Question : X doria defense shield XRNov 11, 2018

    Hi may I know when will u restock the xdoria defense shield for iphone XR in iridenscent?

    Answer : [Re] X doria defense shield XR

    Hi,
    kindly consider other options as our Our XDoria Defense shield case is sold out at the moment.
    Stock will be in only next month..
    thank you

  • Question : Inquiry for the item from ccw****Nov 06, 2018

    Dear Seller,
    When the stocks of Dux Duris Leather Flip Case, Rose Gold for iPhone Xs Max will be replenished?

    Thanks.

    Answer : [Re] Inquiry for the item from ccw****

    HI,
    Our Dux Ducis Leather Flip Case is one of the fast selling items and our stock will only arrive next month.
    I suggest you select Gold colour as we only have left with these few cases. it is not a good idea to wait and let your iPhone goes without a case and Protection.
    Please proceed wih your order.
    Thank you.

  • Question : Inquiry for the item from han****Oct 29, 2018

    Hi

    Does the magnetic absorption case have protector on the front/back part? Or is it hollow and I’d buy a separate screen protector for front and back?

    Answer : [Re] Inquiry for the item from han****

    Hi,
    Our magnetic absorption case have tempered Glass on the back.
    Hence, you still to have a screen protector on the front.
    Thank you for support local company.
    Have a good day.
    cheers.
    FTW.Aisa Qoo10 Shop

  • Question : Inquiry for the item from vic****Oct 08, 2018

    CArd slot casing support wireless charging?

    Answer : [Re] Inquiry for the item from vic****

    Yes, it does.
    Just that the magantic will demage those card store in the Slot.
    Hence it is not recommend.
    Thank you for support local company.

    cheers.

    Have a good day.
    FTW.SG Qoo10 Shop

+View all Notice, FAQ, Q&A >>
[READY STOCK!!] iPhone 8/8 Plus/7/7 Plus/6/6s 9H Tempered Glass Screen Protector 100% Authentic
[READY STOCK!!] iPhone 8/8 Plus/7/7 Plus/6/6s 9H Tempered Glass Screen Protector 100% Authentic
Item Q&A
[NEW ARRIVAL!!] OnePlus 6T/6/5T Full Protection Case Japan Asahi Grade 9H Tempered Glass
[NEW ARRIVAL!!] OnePlus 6T/6/5T Full Protection Case Japan Asahi Grade 9H Tempered Glass
Item Q&A
  • Question : Inquiry related delivery from 244****Nov 19, 2018

  • Question : Inquiry for the item from n_d****Nov 13, 2018

    You write +0.00 but there was a +6.00 for the frosted matte... Why?

    Answer : [Re] Inquiry for the item from n_d****

    Hi,
    there is some issues with the Q010 back end system.
    it has been rectified.
    Please proceed with your order.
    Thank you.

  • Question : Inquiry for the item from mor****Sep 13, 2018

    Is the screen protector with black border or clean full clear flim ? One plus 6

    Answer : [Re] Inquiry for the item from mor****

    Hi,
    This is a Full coverage with Black Border.
    Thank you

  • Question : Inquiry for the item from hon****May 31, 2018

    Hi, just want to ask is it possible for me to self collect? As i need it asap

    Answer : [Re] Inquiry for the item from hon****

    Yes , we accept cash and carry at kembangan MRT.
    Please contact Rafael at 93886234, state the product and arrangement for timing to meet up.

  • Question : Inccorect tempered glassMay 27, 2018

+View all Notice, FAQ, Q&A >>
[NEW ARRIVAL!!] Google Pixel 3/Pixel 3 XL Full Protection Case 🌟Japan Asahi Grade 9H Tempered Glass
[NEW ARRIVAL!!] Google Pixel 3/Pixel 3 XL Full Protection Case 🌟Japan Asahi Grade 9H Tempered Glass
Item Q&A
  • Question : Inquiry for the item from jta****Nov 16, 2018

    Hi, will it fit the OtterBox defender case?

    Answer : [Re] Inquiry for the item from jta****

    Hi,
    HI,
    All our Tempered Glass are case friendly.
    they are all suitable and fits well to all our cases sold in our store.
    We are so sorry that could not comment on other cases.
    Thank you for support local company.
    Have a good day.
    cheers.
    FTW.Asia Qoo10 Shop

  • Question : About tempered glass.Jan 18, 2018

    hi does it cover the curved part? And would it look weird or does it fit perfectly? Could you provide pictures after putting it on?

    Answer : [Re] About tempered glass.

    Hi,
    Google Pixel 2 XL 9H Tempered Glass or Note 8 Tempered Glass?

    Question : [Re] About tempered glass.

    Google pixel 2 XL

    Answer : [Re] About tempered glass.

    Hi
    the tempered glass fits the phone perfectly and it covers all sides and provides fulll protection

  • Question : change shipping addressDec 12, 2017

    Hi

    i just placed an order (ID 239612591). can i change my shipping address, please?

    Answer : [Re] change shipping address

    Hi
    I am so sorry to say that your order has already been shipped out.

    Thanks
    FTW

    Question : [Re] change shipping address

    is it a normal postal mail?

    Answer : [Re] change shipping address

    Hi
    We are unable to trak your order as there are some techical difficulties. Can you remember yiur shipping method?
    If not can you pass us your Order iD.

    Thanks
    FTW

    Question : [Re] change shipping address

    hi my order ID is 239612591

    Answer : [Re] change shipping address

    Hi there,

    Your order number does not register in our system and we are aunable to check for you.

    Did u get the order number correctly ?

    Could you please check once more and come back to us ?

    Thank You.

    FTW.sg

    Question : [Re] change shipping address

    hi sorry, i think i clicked on the wrong seller to inquire. so sorry about that.

    Answer : [Re] change shipping address

    It's alright, no worries.

    Have a nice weekend. ;-)

[DIRECT FROM KOREA!] Samsung Galaxy Note 9 Ringke Case Casing Cover 🌟 Japan Asahi 9H Tempered Glass
[DIRECT FROM KOREA!] Samsung Galaxy Note 9 Ringke Case Casing Cover 🌟 Japan Asahi 9H Tempered Glass
Item Q&A
  • Question : Inquiry for the item from hch****Nov 05, 2018

  • Question : Inquiry for the item from sim****Sep 03, 2018

    Thank u for follow up.
    Trust that i will receive a good case replacement soon.
    Shall return the defective case once recieve good one and close this case.

    Answer : [Re] Inquiry for the item from sim****

    thank you

  • Question : Inquiry for the item from sim****Sep 02, 2018

    Order no. 270395186
    30-Aug18 feedback Scratches on case complaint.

    No reply since last query.
    Both photo and video proof of scratches already attach.

    When can i get the replacement or refund?

    Answer : [Re] Inquiry for the item from sim****

    hi, your order :
    Design:Samsung Note 9 Ringke Fusion X Drop-Tested Case / Phone Model:Black(+S$8) / Bundle 1: 9 Japan Asahi Grade 9H Tempe:[NO THANKS] / Bundle 2: Remax Fast Charging Data Cable:[NO THANKS] / Bundle 3: QC 3.0 USB Wall Charger:[NO THANKS]
    We are so sorry about the defective case.
    we will do an exchage for you.

    we mail the item to you, then you take the same mailer bag and write there - Return to sender .then drop it to the mailbox ( To return the defective case back to us)

    Attached is proof of shipping of the replacement case to you.
    Many apologies for the kind understanding on this matter.


    Thank you for support local company.
    Have a good day.
    cheers.

  • Question : Inquiry for the item from sim****Aug 31, 2018

    Order no. 270395186
    Scratches on case complaint.
    See attach video.
    Aside to your factory investigation, when can i get the replacement?

    Answer : [Re] Inquiry for the item from sim****

    hi, your order :
    Design:Samsung Note 9 Ringke Fusion X Drop-Tested Case / Phone Model:Black(+S$8) / Bundle 1: 9 Japan Asahi Grade 9H Tempe:[NO THANKS] / Bundle 2: Remax Fast Charging Data Cable:[NO THANKS] / Bundle 3: QC 3.0 USB Wall Charger:[NO THANKS]
    We are so sorry about the defective case.
    we will do an exchage for you.

    we mail the item to you, then you take the same mailer bag and write there - Return to sender .then drop it to the mailbox ( To return the defective case back to us)

    Attached is proof of shipping of the replacement case to you.
    Many apologies for the kind understanding on this matter.


    Thank you for support local company.
    Have a good day.
    cheers.

  • Question : Inquiry for the item from sim****Aug 30, 2018

    Order no. 270395186

    I receive the case I order after 11 days finally.

    To my disappointment, upon checking the cover i found it has tons of scratches.

    Pls advice how to arrange for replacement?

    Answer : [Re] Inquiry for the item from sim****

    hi,
    your order :
    Design:Samsung Note 9 Ringke Fusion X Drop-Tested Case / Phone Model:Black(+S$8) / Bundle 1: 9 Japan Asahi Grade 9H Tempe:[NO THANKS] / Bundle 2: Remax Fast Charging Data Cable:[NO THANKS] / Bundle 3: QC 3.0 USB Wall Charger:[NO THANKS]
    Our Samsung Note 9 Ringke Fusion case are directly packed from Korea.
    Could you take a clear Video for us , so that we can forward it to our Factory?

+View all Notice, FAQ, Q&A >>
[FLASH SALE!!] Xiaomi Awei Baseus Airpods Earphone Earpiece Wireless Earbuds Bluetooth
[FLASH SALE!!] Xiaomi Awei Baseus Airpods Earphone Earpiece Wireless Earbuds Bluetooth
Item Q&A
  • Question : Exchange of itemNov 01, 2018

    Hi,
    I sent an exchange request a couple of days back regarding the wireless earbuds that i bought from you that are not working. Please refer to the photo i attached to the exchange request.
    I would appreciate if you process it as soon as possible thanks

    Xin Jie

    Answer : [Re] Exchange of item

    Hi,
    Kindly show us a short video of the problem?
    Thank you

  • Question : Inquiry for the item from jes****Jul 21, 2018

  • Question : Inquiry for the item from lui****Jun 30, 2018

    Hi Seller , when is the S06 white be instock again?

    Answer : [Re] Inquiry for the item from lui****

    Hi,
    so sorry, now we only carry Black or Red.
    we no longer carry white colour.
    Please proceed with your order.
    Have a good day.
    cheers.

    FTW.SG Qoo10 Shop

  • Question : Inquiry for the item from jac****Jun 30, 2018

  • Question : Unable to turn on awei wireless earpeiceApr 13, 2018

    Hello there!
    I'm writing here as i've purchased the earpiece and received it yesterday, however i can't turn it on at all (charging is blue light)

    When i am charging it, it will flash from red light to blue light.
    After an hour, i removed it and press the button, despite 10~60 seconds, nothing lights up.

    Would appreciate a reply asap.
    thank you!

    Answer : [Re] Unable to turn on awei wireless earpeice

    Hi there,

    Could you take a short video clip of several minutes to show us what happened to your earpiece ?

    TQ

    FTW.sg

    Question : [Re] Unable to turn on awei wireless earpeice

    Please let me know how can i send the video over.
    I've requested for an exchange since last week but there's no reply at all.

    Answer : [Re] Unable to turn on awei wireless earpeice

    Hi there,

    Please send the video over to ftwsg515@gmail.com.

    Kiindly state your name and order number together with the video.

    TQ

    FTW.sg

    Question : [Re] Unable to turn on awei wireless earpeice

    Been 2 months and i received no replies, email was forwarded again. Please assist.

    Answer : [Re] Unable to turn on awei wireless earpeice

    Hi there,

    Whats the email that u used to send us this info as we received hundreds of emails daily ?

    TQ

    FTW..sg

+View all Notice, FAQ, Q&A >>
iPhone Xs/Xs Max/XR Case X-Doria Casing Ringke Cover Japan Asahi Tempered Glass Screen Protector
iPhone Xs/Xs Max/XR Case X-Doria Casing Ringke Cover Japan Asahi Tempered Glass Screen Protector
Item Q&A
  • Question : [MADE IN KOREA] Ringke Onyx Case (Preorder) --> iphone XrOct 31, 2018

    Hi, I saw that the iphone Xr Ringke Onyx Case (Preorder) option states that it is a pre-order. When will the actual product be delivered if I were to purchase this today?

    Thanks.

    Answer : [Re] [MADE IN KOREA] Ringke Onyx Case (Preorder) --> iphone Xr

    Hi,
    this is a pre-order items.
    If you need the case urgently, i suggest that you order our Tempered Glass Scratch-proof Case, Magnetic or Electroplating cases which we have ready stock and ship out to you immediately.
    Please proceed with your order.
    Many apologies for the kind understanding on this matter.
    Have a good day. cheers.
    FTW.Asia Qoo10 Shop

    Question : [Re] [MADE IN KOREA] Ringke Onyx Case (Preorder) --> iphone Xr

    Ok, thank you for your prompt reply.

    Answer : [Re] [MADE IN KOREA] Ringke Onyx Case (Preorder) --> iphone Xr

    On Qpost : you most welcome

  • Question : Inquiry for the item from jo.****Oct 21, 2018

    Hi, I have not received item after 2 weeks. You have previously told me to wait till the non receipt claim has expire . Appreciate if you could look into it.


    please take note of this issue

    Answer : [Re] Inquiry for the item from jo.****

    Hi,
    Your order :
    Case Model:[MADE IN KOREA] Ringke Fusion Case (Preorder) / Colour:Clear / iPhone Model:iPhone Xs Max(+S$4) / Bundle Deal #1:[NO THANKS]
    Hi
    Good day.
    I have checked our system and can confirm that your parcel has already been shipped out.

    Since you have not recived after 2 weeks, out of good will, we will send another case to you now.
    we presently have no more stock for Rinke Fusion ~clear.
    Would we replace you with Black or Blue color?
    Please let us know ASAP and we will instruct our shipping team to e ship for you again.
    Please also confirm the Address :
    11, St Georges Road,
    #08-286
    S 320011

    Thank you.

  • Question : Inquiry for the item from jo.****Oct 06, 2018

    How long is the shipping for ringke fusion (clear) for iPhone xs max ?

    Answer : [Re] Inquiry for the item from jo.****

    Hi,
    we have ready stock.
    Singpost shipping is about 3-4 working days.
    Please proceed with your order .

  • Question : Inquiry related delivery from Xiu****Oct 04, 2018

    It have been 7 days and please advise me the tracking # from SingPost. I can call it myself to check.

    Have been messaged you since 2 days ago but no sound no picture.

    Answer : [Re] Inquiry related delivery from Xiu****

    Hi,
    Your order :
    Case Model:X-Doria 3M Drop Tested Defense Shield Case / Colour:Iridescent / iPhone Model:iPhone Xs(+S$15) / Bundle Deal #1:[NO THANKS] / Bundle Deal #2:[NO THANKS] / Bundle Deal #3:[NO THANKS]
    I am so sorry for the late reply

    We will need to instruct our Shipping Team to check with SingPost on this matter. Would we check and get
    back to you Early next week on the outcome?
    Many apologies for the kind understanding on this matter.
    Have a good day. cheers.
    FTW.Asia Qoo10 Shop

  • Question : Inquiry for the item from jes****Oct 03, 2018

    I want this clear cover.

    Answer : [Re] Inquiry for the item from jes****

    HI,
    Hope that you like your new cover.
    Congratulation on your purchase of Iphone Xs Max.
    Have a good day.
    cheers.

    FTW.Asia Qoo10 Shop

+View all Notice, FAQ, Q&A >>
iPhone Xs / Xs Max / XR Japan Asahi Grade 3D 9H Tempered Glass Screen Protector
iPhone Xs / Xs Max / XR Japan Asahi Grade 3D 9H Tempered Glass Screen Protector
Item Q&A
  • Question : Inquiry related cancel and refund from Hoq****Oct 25, 2018

    Hi I have been sending several messages on item not received - and package cannot be tracked on Singpost site using the tracking number as item has not been sent. Please can you refund asap as it has been dragging for more than 1 month??

    Answer : [Re] Inquiry related cancel and refund from Hoq****

    Hi,
    See Photo Attached for proof of delivery from Singpost ON 23/10/2018
    Thank you for support local company.

    cheers.

    Have a good day.
    FTW.ASIA Qoo10 Shop

    Question : [Re] Inquiry related cancel and refund from Hoq****

    Thanks for sending out my order 1 month after placing of the order - but you only sent the casing without the charger?

    Answer : [Re] Inquiry related cancel and refund from Hoq****

    Hi,
    Your order :
    Design:Magnetic Absorption Full Coverage Case / Colour:White / iPhone Model:iPhone Xs / Bundle Deal #1:[NO THANKS] / Bundle Deal #2:[NO THANKS] / Bundle Deal #3:USAMS 10W Fast Wireless Charger White(+S$21.90)

    so sorry.
    See proof of delivery for the USAMS 10W Fast Wireless Charger White

    Many apologies for the kind understanding on this matter.
    Thank you
    FTW.Asia Qoo10 Shop

    Question : [Re] Inquiry related cancel and refund from Hoq****

    Hi I dont see an attachment

    Answer : [Re] Inquiry related cancel and refund from Hoq****

    Hi,
    Your order :
    Design:Magnetic Absorption Full Coverage Case / Colour:White / iPhone Model:iPhone Xs / Bundle Deal #1:[NO THANKS] / Bundle Deal #2:[NO THANKS] / Bundle Deal #3:USAMS 10W Fast Wireless Charger White(+S$21.90)

    so sorry.
    See proof of delivery for the USAMS 10W Fast Wireless Charger White

    Many apologies for the kind understanding on this matter.
    Thank you
    FTW.Asia Qoo10 Shop

  • Question : Late shipmentOct 09, 2018

    Hi Seller,

    I placed my order on 26 Sep 2018, and it show me deliver may take 5 to 7 days, It have been almost two weeks. I would like to make refund all my money, in stead of keep waiting for my items, please give me an update as soon as possible, i have no patience on it.

    Answer : [Re] Late shipment

    Hi,
    Your order :
    Design:[MADE IN KOREA] Ringke Onyx Case (Preorder) / Colour:Black / iPhone Model:iPhone Xs Max(+S$9) / Bundle Deal #1:[NO THANKS] / Bundle Deal #2:[NO THANKS] / Bundle Deal #3:[NO THANKS]
    Hi there,

    Good day.

    I am sorry to hear that you have yet to receive your purchase.

    I have checked our system and confirmed with our shipping team, that your parcel has already been shipped out.

    Please wait out for a little while more, as sometimes Singpost can be very fast,but, at times they do take a little while longer than usual. We noticed off late that Singpost has been rather slow with
    their deliveries as we have customers only receive their parcels after more than 10 days, which really puzzled us. Please come back here and let us know if after this week, you have yet to receive your parcel, so that we can work something out for you.

    Thank You for your kind understanding and patience.

    FTW.asia

  • Question : Order enquiryOct 08, 2018

  • Question : Inquiry for the item from ver****Oct 08, 2018

  • Question : Inquiry related delivery from jun****Oct 03, 2018

    Hi, i haven’t receive my order 276285032. It has been more than 7 days

    Answer : [Re] Inquiry related delivery from jun****

    Hi,
    Your Order :

    Design:Frosted Matte Case / Colour:Black / iPhone Model:iPhone Xs Max / Bundle Deal #1:Tempered Glass Scratch-proof White Case(+S$14.90) / Bundle Deal #2:[NO THANKS] / Bundle Deal #3:[NO THANKS]
    I am so sorry for the late reply
    I have checked our system and confirmed with our shipping team, that your parcel has already been shipped out.
    We will need to instruct our Shipping Team to check with SingPost on this matter. Would we check and get
    back to you Early next week on the outcome?
    Many apologies for the kind understanding on this matter.
    Have a good day. cheers.
    FTW.Asia Qoo10 Shop

+View all Notice, FAQ, Q&A >>
[10.10 FLASH SALE!] Samsung Galaxy Note 9 Ringke Case Casing Cover 🌟Japan 9H Tempered Glass
[10.10 FLASH SALE!] Samsung Galaxy Note 9 Ringke Case Casing Cover 🌟Japan 9H Tempered Glass
Item Q&A
  • Question : Inquiry for the item from lov****Oct 10, 2018

    Hi, I would like to purchase a cover for Samsung Note 9. My main objective is protection from drop and something with front and back protection. Card case or slots preferred, but not a must if its not possible with dual side protection covers. Appreciate your earliest reply. Thanks

    Anju

    Answer : [Re] Inquiry for the item from lov****

    Hi,
    You can select our Ringke Case Casing . they give very good protection for Hand phone.
    Please proceed with your order as soon as possible as our stock level are very low now.
    Once we have received your order , we can ship out for you immedately by SingPost.
    Thank you.

  • Question : Inquiry from 09x****Oct 10, 2018

  • Question : Inquiry related delivery from lin****Oct 02, 2018

    Hi. May I know how long does it usually take for shipping by normal mail vs smart pac?

    Answer : [Re] Inquiry related delivery from lin****

    Hi, SingPost normal mail (3-6 Working Days) SingPost registered mail (2-3 Working Days) SingPost Smartpac (3-4 Working Days)

  • Question : Inquiry for the item from cc_****Sep 11, 2018

    Samsung Note 9 Ringke Onyx Anti-Slip Case - when will there be new stock for other colours beside black?

    Answer : [Re] Inquiry for the item from cc_****

    Hi,
    So sorry for the late reply.
    we have Purple other than Black.
    Please proceed with your purchase.
    thank you

  • Question : Samsung Note 9 Ringke Fusion X Drop-Tested CaseSep 09, 2018

    Hi Seller,

    When will Samsung Note 9 Ringke Fusion X Drop-Tested Case blue in stock?

    Thanks!

    Answer : [Re] Samsung Note 9 Ringke Fusion X Drop-Tested Case

    Hi,
    we have currently for Samsung Note 9 Ringke Fusion X Drop-Tested Case in Black and clear.
    If you Note 9 is Blue , we sugguest you purchase the funsion Clear case. This will make your Orginal blue colour stand Out. we have various Feedback and purchase the clear case for blue colour Note 9 has better results.
    thank you.
    Have a good day.

    cheers.

    FTW.SG Qoo10 Shop

+View all Notice, FAQ, Q&A >>
[$2.99 FLASH SALE!!] iPhone X/8/8 Plus/7/7 Plus/6/6s Full Protection Casing Case Cover
[$2.99 FLASH SALE!!] iPhone X/8/8 Plus/7/7 Plus/6/6s Full Protection Casing Case Cover
Item Q&A
  • Question : Inquiry for the item from ari****Oct 08, 2018

    Hi is the stocks for electroplating slim case Red for iPhone 7 Plus replenishing soon?

    Answer : [Re] Inquiry for the item from ari****

    Hi,
    we only have Gold color for electroplating slim case Red for iPhone 7 Plus .
    Our Factory will not manufacture this series anymore, so sorry.
    you can cash and carry.
    Or please transfer to POSBAccount : 207-110515 ( 2.99+1.90) and

    Whatapp us at 9388-6234 once done.. ( Do state your Order and your name in the whatapp).
    Thank you for support local company.

    Have a good day.

  • Question : Inquiry for the item from mrb****Sep 07, 2018

    Hi, noticed the NEW ultra slim frosted matte cover black colour is sold out, when do you guys restock?

    Answer : [Re] Inquiry for the item from mrb****

    hi,
    May I know which Iphone model are you interested?

    Question : [Re] Inquiry for the item from mrb****

    Hi, im interested in iphone 7 and 7+.

    Answer : [Re] Inquiry for the item from mrb****

    hi,
    we have final 2 piece of NEW ultra slim frosted matte cover Blue colour for iphone 7 and 7+.
    are you keen to get them as they are the last piece and New iphone is coming and all factory are no longer producing them.
    If you are keen , we will sell both Blue case to you at a very special price of $8 for both inclusive of shipping.
    Please please transfer to POSBAccount : 207-110515 and

    Whatapp us at 9388-6234 once done.. ( Do state your Address and your name in the whatapp and the detail of your order).
    Thank you for support local company.

    Have a good day.

    cheers.

    FTW.SG Qoo10 Shop

  • Question : Refund Order Ni. 268836700Aug 11, 2018

    Item: Design:360º Full Protection Case / Colour:Luxury Gold / iPhone Type:iPhone 7
    Hi,

    Recevied the above item yesterday, However upon fitting, realised that the HP cover doesn fit nicely. The top cart willhas a mini gap and will come off easily.

    What is your mailing address for me to mail the item back to you for a refund pls.

    Thks.

    Answer : [Re] Refund Order Ni. 268836700

    hi,
    your order :
    Design:360º Full Protection Case / Colour:Luxury Gold / iPhone Type:iPhone 7 / Bundle 1: Remax Fast Charging Data Cable:[NONE] / Bundle 2: iRing SALE!:[NONE]
    you couid put into the same mailer bag and put "return to sender." after cancel your address.
    or ship back to
    Blk 103 #12-381

    Lengkong Tiga

    singapore 410103.
    Please write a note to us:
    your name , Address and Order number soi that our shipping tyeam can process for you.
    Thank you.

  • Question : Order no: 267540172Aug 03, 2018

  • Question : Inquiry for the item from kog****Jun 11, 2018

+View all Notice, FAQ, Q&A >>
Samsung Galaxy Note 9 Asahi Grade 9H Tempered Glass 🌟 Case Friendly Screen Protector
Samsung Galaxy Note 9 Asahi Grade 9H Tempered Glass 🌟 Case Friendly Screen Protector
Item Q&A
  • Question : note9 tempered glassOct 08, 2018

    I would like to check with you regarding the tempered glasses you sell, all of them are using nano coating to stick on the phone? or it is using glue? I saw from the pictures it is stated "auto suction".

    Answer : [Re] note9 tempered glass

    Sorry, i means not "auto suction", is it using nano material to stick on the phone?

    Question : [Re] note9 tempered glass

    Yes.. this is tempered glass with a thin layer glue ..
    all you need to do is to remove the platic sheet protector and just stick the whole glass down.. this glass is special, hence no bubble when you stick..
    Please ensure you use the wet and dry cleaning applications kit provided in the box

    Answer : [Re] note9 tempered glass

    Hi, this thin layer glue is covered in full screen or top and bottom of the screen only?

    Question : [Re] note9 tempered glass

    Is full screen

  • Question : Inquiry for the item from chu****Sep 22, 2018

    Dear Seller, do appreciate a reply on a case opened with Qoo10 and my enquiry previously on 2nd week of Sep18. My order was delivered incomplete. My order 273688380, which was for 3 items, (1) Note9 Asahi Grade 9H Tempered glass screen protector; (2) Remix Type C cable and (3) Note9 Cover. The package received only contain the Note9 Cover. The other two items were not delivered. Do really appreciate your help to clarify and complete the order. Thank you.

    Answer : [Re] Inquiry for the item from chu****

    Hi, Your order :273688380
    Design:Samsung Note 9 Ringke Onyx Rugged Case / Color:Purple(+S$8) / Bundle 1: Samsung Note 9 Full Protection Case:[NO THANKS] / Bundle 2: Special Promotions:Remax Fast Charging USB C Cable (Black)(+S$9.90)
    you have order : 1) Samsung Note 9 Ringke Onyx Rugged Case / Color:Purple(+S$8)
    2) :Remax Fast Charging USB C Cable (Black)(+S$9.90)
    Please understand that there is no Tempered Glass option.

    Our shipping Team has checked and we have send all these 2 items to you.
    Could you please check on your side?

  • Question : Tempered GlassAug 23, 2018

    Hi. I will like to check if the tempered glass is suitable for UAG cases. Thanks.

    Answer : [Re] Tempered Glass

    Hi,
    Our Tempered Glass is the Full coverage curve.
    There are many tpye og UAG cases and we cannot be sure.
    However, those case sold in our store has a perfit fit for this tempered glass.

    Question : [Re] Tempered Glass

    I see. Thanks for the reply.

    Answer : [Re] Tempered Glass

    you are welcome.

  • Question : Inquiry for the item from shi****Aug 19, 2018

    Your tempered glass screen protector is curve to the side. Can it be fit to an ARmour or Ironman case?

    Answer : [Re] Inquiry for the item from shi****

    Hi,
    All our tempered glass screen protector is curve to the side and suitable for all our case sold in our shop. Please proceed with nyour order.
    Thanks
    Have a good day.

    cheers.
    FTW.SG Qoo10 Shop

  • Question : Inquiry from met****Aug 18, 2018

    Hi can i change the colour option from blue to red for my order of the note9 casing?

    Answer : [Re] Inquiry from met****

    hi,
    your order :
    Design:Samsung Note 9 Card-Slot Armour Case / Color:Blue(+S$2) / Bundle 2: Wireless Chargers:USAMS 10W Fast Wireless Charging Pad(+S$22.90) / Bundle 3: Special Promotions:[NO THANKS]
    we will inform our shipping team to change from blue to red for your order .
    Thank you for support local company.

    cheers.

    Have a good day.
    FTW.SG Qoo10 Shop

iPhone Xs Max / Xs / Xr Full Protection Case Casing Cover Ringke X-Doria Fast Free Delivery
iPhone Xs Max / Xs / Xr Full Protection Case Casing Cover Ringke X-Doria Fast Free Delivery
Item Q&A
  • Question : Inquiry for the item from put****Sep 22, 2018

    The tempered glass case how come got black or white? I tot clear?

    Answer : [Re] Inquiry for the item from put****

    Hi,
    Our is the Clear Tempered Glass.
    Thank you.

  • Question : ProductSep 18, 2018

    Hi seller, is Slim Armour Case the same as Slim armour bumper case?

    Answer : [Re] Product

    Hi,
    Slim Armour Case is Clear Soft TPU.
    Slim armour bumper case is Hard TPU with Bumper at 4 corners with extra protection.

    Thank you.

[SUPERSALE!] Nintendo Switch Protective Travel Case 🌟 9H Tempered Glass 🌟 Clear Case
[SUPERSALE!] Nintendo Switch Protective Travel Case 🌟 9H Tempered Glass 🌟 Clear Case
Item Q&A
  • Question : Inquiry for the item from hui****Sep 05, 2018

  • Question : Inquiry for the item from hea****Jan 07, 2018

    Can I know is your plastic casing is full coverage or half .. because 1 picture show it cover the side of the screen but another picture show it doesn’t

    Answer : [Re] Inquiry for the item from hea****

    Full coverage.
    For both fronth and back.
    Have a good day.
    cheers.

    Question : [Re] Inquiry for the item from hea****

    Hi... just to confirm is like this ??

    Answer : [Re] Inquiry for the item from hea****

    hI,
    Yes.. is Full coverage.

  • Question : Enquiry on delivery datesJan 02, 2018

[CLEARANCE SALE!] X3 Mosquito Repellent Band ★ Lavender Citronella And Geraniol Essential Oil
[CLEARANCE SALE!] X3 Mosquito Repellent Band ★ Lavender Citronella And Geraniol Essential Oil
Item Q&A
  • Question : Inquiry for the item from sno****Aug 07, 2018

  • Question : Same colour - 35 piecesMay 21, 2018

    Hi,
    May I know if possible to choose a single colour for thimoquito repellent band? I'm looking to buy 30 pieces for a kids event, but would like only one single colour only. Any colour is fine as long as you have stock of 30. Thanks!

    Answer : [Re] Same colour - 35 pieces

    Hi,
    Our moquito repellent band comes in 6 different color in a resealable pack.
    I am afraid is difficult to get 30 of the same color..

  • Question : 有效时间Sep 24, 2016

    你好,想问一下一个手环的有效期是多少时间?

    Answer : [Re] 有效时间

    嗨你好,

    手环的效期是120个小时。

    谢谢

  • Question : Mosquito repellent Wrist bandSep 08, 2016

    Dear Seller, there was a recent article which was shared in Straits Time. It mentioned that mosquito repellent in the form of wrist bands is not effective to repel mosquito. The pharmacist mentioned that the mosquito will not bite the area where the wrist band is e.g. the wrist. However, the mosquito will still sting the upper area of the arm.

    Pls explain.

    Thank you

    Answer : [Re] Mosquito repellent Wrist band

    Hi there,

    Good question.

    Let me answer you .

    First of, when we talk about mosquito repellent, it is synonymous to spray or lotion. Now, those are just a medium for you to apply the compound contain in the product, which in most cases, contain chemical such as DEET.

    For mosquito repellent band or bracelt or wrist band, it is also a form of medium used to repel mosquitoes. What matter most is the constituents of the compound that is infused into the band. In our case, we use 3 types of essential oils; not extracts as extracts are the poorer cousin of essential oils.

    We use natural plant essential oils such as lavender, citronella and geraniol as we are a frim believer of everything natural and my family has used these bands designed and manufactured by me with good results.

    Next, according to laboratory and field studies by the University of Florida in Gainesville, Geraniol, has been proven effective in repelling a wide variety of insects, including mosquitoes, house flies, stable flies, horn flies, cockroaches, fire ants, fleas, gnats, dog ticks, lone star ticks, and no-see-ums.

    The University of Florida developed and tested alternatives to synthetic pesticides over a 17-year period. As part of the testing process, which was headed by Dr. Jerry Butler in the Department of Entomology and Nematology, university researchers created and patented a device called an olefactometer, which

    duplicates human skin and gaseous conditions that attract biting and annoying insects.

    Previous to the University’s work, there was no hard data or scientific studies to document what effect, if any, geraniol oil had on any specific type of insect. The team tested and retested more than 4,000 compounds, and Geraniol emerged as an effective means of repelling insects.

    You can read the article about Dr Butler and geraniol here :

    =>> http://news.ufl.edu/archive/1999/06/uf-entomologist-develops-safe-effective-alternative-to-deet-insect-repellents.php

    *** Note X3 Band is my product, it is not develped by Dr Butler. The article link serves to show the effectiveness of geraniol essential oil as explained by Dr Butler who conducted a study on this plant and it's constituents against mosquitoes and insects.

    References:
    ==========

    Anon. 1997. Sensory and chemical evaluation of tropical grass oils. Boelens Aroma Chemical Information Service (BACIS), The Netherlands;
    POM-97011.

    Anon. 1999. Patents issued 1983-99, on attractants, repellents and test systems - total of 74. University of Florida, Research and Graduate
    Programs, Office of Technology Licensing, Gainesville, Florida.

    Anon2. 1999. Herbal insect repellent. Greenhouse Management and Production; 19(10):14.

    Butler. 1998. Evaluation of the repellency of MosquitoSafe as determined by mean 8 hour exposure bite response of Culex, Aedes, and
    Anopheles mosquitoes. Report for Naturale LTD., 9 Park Place, Great Neck, NY 11021.

    Pattnaik, S; Subramanyam, VR; Bapaji, M; and CR Kole. 1997. Antibacterial and antifungal activity of aromatic constituents of essential
    oils. Microbios; 89(358):39-46.

    Woods, C. 1999. University of Florida entomologist develops safe effective alternative to DEET insect repellents. Natural Health Village
    Newsletter July 15, 1999.

  • Question : Available Stocks?Sep 07, 2016

    Hi there, I would like to order 5 packets of the bands. Do you have stocks available? Thank you!

    Answer : [Re] Available Stocks?

    Hi there,

    We are restocking round the clock to get the items to your hands as fast as possible. We expect all orders to be processed and shipped out no later than 15 september. Moreover we are offering coupons for orrders above, 60$, $100 and more, do check them out.

    Thank you for your understanding.

    Rafael

+View all Notice, FAQ, Q&A >>
[1 DAY FLASH SALE!] Samsung Galaxy Note 8 Nano Anti-Scratch Full Screen Protector 9H Tempered Glass
[1 DAY FLASH SALE!] Samsung Galaxy Note 8 Nano Anti-Scratch Full Screen Protector 9H Tempered Glass
Item Q&A
  • Question : Inquiry for the item from i_d****Jul 30, 2018

    Is this a matte screen? (Anti finger print)

    Answer : [Re] Inquiry for the item from i_d****

    HI,
    Our Japan Asahi Grade 9H Tempered Glass Curve Elite is Anti Finger Print.
    Thanks
    Have a good day.

    cheers.

    FTW.SG Qoo10 Shop

  • Question : Inquiry for the item from Joy****Dec 18, 2017

    If we put the 9th tempered glass, is it possible to put the back casing for the phone? Cos I intend to order the frosted casing as well.

    Answer : [Re] Inquiry for the item from Joy****

    Hi

  • Question : Inquiry related delivery from yeo****Dec 08, 2017

    Hi, the delivery is free or have pay. Because u stated free gift free delivery.

    Answer : [Re] Inquiry related delivery from yeo****

    Hi can you be more specific. for which product?

    Thanks
    FTW

  • Question : Inquiry for the item from mav****Dec 07, 2017

  • Question : Inquiry for the item from lin****Nov 07, 2017

    I just bought the 9h tempered glass screen protector for note 8. Are you able to help fix for mr

    Answer : [Re] Inquiry for the item from lin****

    Hi there,

    Could you kindly provide us your name and order number for us to check your order and could you be more specific what kind of help you need from us ?

    Thank You.

    FTW.sg

+View all Notice, FAQ, Q&A >>
Apple Watch Series 3/2/1 Strap Band Case Cover Stand NEW DESIGNS!!
Apple Watch Series 3/2/1 Strap Band Case Cover Stand NEW DESIGNS!!
Item Q&A
[CLEARANCE SALE!] MacBook Air/Pro Ultra Thin Ultra Slim Case 🌟 Executive Laptop Bag
[CLEARANCE SALE!] MacBook Air/Pro Ultra Thin Ultra Slim Case 🌟 Executive Laptop Bag
Item Q&A
  • Question : Inquiry for the item from qiu****Jun 10, 2018

  • Question : QueryApr 03, 2018

    Hi, if I buy the macbook case, it comes together with the executive laptop sleeve?

    Answer : [Re] Query

    Hi there,

    Good day.

    No, it only comes with the case.

    TQ

    FTW.sg

  • Question : Inquiry for the item from ber****Mar 08, 2018

  • Question : Items stockDec 22, 2017

  • Question : Inquiry for the item from aad****Nov 30, 2017

    Hi ,
    Mine’s a MacBook 13’ with touch bar A1706. Which should I order?

    Answer : [Re] Inquiry for the item from aad****

    Hi you should order the new macbook pro 13 inch

    Thanks
    have a nice day

    FTW

Xiaomi Mi Max 2/Mix 2 Full Protection Casing Case 🌟 9H Tempered Glass Screen Protector
Xiaomi Mi Max 2/Mix 2 Full Protection Casing Case 🌟 9H Tempered Glass Screen Protector
Item Q&A
  • Question : Inquiry for the item from crt****May 28, 2018

    Is the crystal clear case made of silicon or hard plastic case?

    Answer : [Re] Inquiry for the item from crt****

    HI,
    Ultra Slim Clear case is soft TPU.. Not hard plastic case.

  • Question : Order 244813786Jan 23, 2018

    Hi seller,

    I have tried to cancel the order 244813786 yesterday but was unsuccessful as you have sent out the item. I want to buy other items together with this case. Can you process the refund for the phone casing after I received the mail and then return back to you. Thank you for your understanding.

    Answer : [Re] Order 244813786

    Hi there,

    I am sorry as we do not process any refunds once the item has been sent out, as it is our company policy. Any refunds has to be processed before the item is being sent out to our buyers.

    Thank you for your kind understanding .

    FTW.sg

    Question : [Re] Order 244813786

    Hi Seller,

    Is it possible if I return the phone case in exchange for the screen protector?

    Answer : [Re] Order 244813786

    Hi
    I am sorry i cant do the exchaneg witb you as we have limited stock that has been reserved for some other customers.

    thanks
    FTW

[CLEARANCE SALE!!] Fitbit Alta HR Blaze Charge 2 Band Strap Silicone Sports Leather Milanese Loop
[CLEARANCE SALE!!] Fitbit Alta HR Blaze Charge 2 Band Strap Silicone Sports Leather Milanese Loop
Item Q&A
  • Question : Inquiry related delivery from mic****May 19, 2018

  • Question : Inquiry from jas****Dec 29, 2017

    Hi can notify me when there is stock available for item 5A the leather strap for charge 2

    Answer : [Re] Inquiry from jas****

    Hi
    So sorry to inform yiu that we will not be selling thatb product any more.

    thanks
    FTW

  • Question : Inquiry for the item from sum****Dec 12, 2017

    Hi, may i know any size available for charge 2 silicone strap? Thanks.

    Answer : [Re] Inquiry for the item from sum****

    Dear customer,

    Thank you for your enquiry.

    On our listing we have the sports band as well the milanese loop instock. The sizing is a one size fits all. Thank you.

    FTW.SG Qoo10 Shop

  • Question : Inquiry for the item from sum****Dec 12, 2017

    Hi, may i know any size available for fitbit charge 2 silicone strap?

    Answer : [Re] Inquiry for the item from sum****

    Dear customer,

    Thank you for your enquiry.

    On our listing we have the sports band as well the milanese loop instock for the fitbit charge 2. The sizing for the fitbit charge 2 is a one size fits all. Thank you.

    FTW.SG Qoo10 Shop

  • Question : Inquiry for the item from Dor****Nov 24, 2017

    Why no size for 4c? I unable to choose small or large when I choose to buy. I want small

    Answer : [Re] Inquiry for the item from Dor****

    HI

    Can you send me your

    NAME
    ADDRESS
    ORDER ID
    ITEMS YOU ORDERED
    NORMAL MAIL / SMARTPAC

    Thank you

    FTW.SG Qoo10 Shop

    Question : [Re] Inquiry for the item from Dor****

    I have not buy. I just want to know if 4c is small size

    Answer : [Re] Inquiry for the item from Dor****

    yesi presume i am not sure.

    our team is extremely busy now

    we hope seek your understanding

    thank you

    FTW

+View all Notice, FAQ, Q&A >>
[JAPAN ASAHI GRADE!!] Samsung Galaxy S9/S9 Plus/Note 8 Curve 9H Tempered Glass Elite
[JAPAN ASAHI GRADE!!] Samsung Galaxy S9/S9 Plus/Note 8 Curve 9H Tempered Glass Elite
Item Q&A
  • Question : Inquiry for the item from sea****May 19, 2018

    Hi seller,

    My order number is 255694170

    This is my 2nd purchase of screen protector for 2 of my note 8 as in my 1st purchase, the screen protector is full adhesive as promised.

    For 2nd purchased, the protector is only edge adhesive which affected the screen touch sensitivity badly...so bad that i need to take out and stop using.

    My undestanding is the item should be full adhesive as advertised in your shop.Pls explain what is happening and different in quality in the 1st and 2nd purchased.

    kindly refund for my order if item is not full adhesive.
    I have kept both the 1st and 2nd purchased screen protector for reference and your follow up..

    Hope to hear you soon.

    Answer : [Re] Inquiry for the item from sea****

    Hi,
    your order :
    Model:Japan Asahi Grade 9H Tempered Glass Curve Elite / Phone Model:Samsung Note 8(+S$6) / Bundle 1: Remax Fast Charging Data Cable:[NONE] / Bundle 2: iRing Phone Holder:[NONE]
    Our TGis 4 sides where the adhesive is, Hence you will have no bubbles when you paste them onto your phone.
    See attached for explaination.
    We are going to introduce the Nano Screen Protector next week. will keep upi posted

    Question : [Re] Inquiry for the item from sea****

    Hi,

    I believed you have not answer any of my question.
    Why the 1st order abs 2nd order items turn out to be different althought both are ordered using same link.

    Secondly, your shop claimed it is a full adhesive screen solution but it is only edge adhesive. (Refered to attach)

    The TGis 4 sides u mentioned totally not workable. When i touch the screen..sti got 'tar tar' sound which should that it is not close to the screen.

    Thirdly - pls refund since it is not the correct product.

    Answer : [Re] Inquiry for the item from sea****

    hi,
    we will replace you another new Note 8 tempered Glass.
    we mail the item to you, then you take the same mailer bag and write there - Return to sender .then drop it to the mailbox ( To return the TG back to us)

    Attached is proof of shipping of the replacement case to you.
    Many apologies for the kind understanding on this matter.
    have a good day.
    cheers.

    FTW.SG Qoo10 Shop

  • Question : Inquiry for the item from sea****May 05, 2018

    May I know when will Asahi Grade 9H Tempered Glass Curve Elite for Samsung Note 8 restock?

    Answer : [Re] Inquiry for the item from sea****

    hI,
    Stock will only be in in 2 week time.
    Thanks
    Have a good day.

    cheers.

    FTW.SG Qoo10 Shop

  • Question : Inquiry related cancel and refund from teo****Apr 25, 2018

    Hi pls reply

    Answer : [Re] Inquiry related cancel and refund from teo****

    Hi,
    i am so sorry for the late reply.
    We will send you a replacement Brand New tempered glass for replacement. this is a clear full Glass Curve Elite Tempered Glass, should not have any problem.

    Kindly use the same Mailer Bag to send it back to us and Put " return to sender ".
    Please confirm the Address:

    Thank You for your kind understanding and patiencethank you.
    FTW.SG

    Question : [Re] Inquiry related cancel and refund from teo****

    Hi i replied my address to you in private email thanks

    Answer : [Re] Inquiry related cancel and refund from teo****

    So has it been sent out to me???

    Question : [Re] Inquiry related cancel and refund from teo****

    hI,
    Please see attached prrof of delivery.
    Please confirm the address as well.

    Answer : [Re] Inquiry related cancel and refund from teo****

    Hi its not this address can you see my email? I provided the address there

    Question : [Re] Inquiry related cancel and refund from teo****

    Pls see address attached

    Answer : [Re] Inquiry related cancel and refund from teo****

    see proof-of-delivery

    Question : [Re] Inquiry related cancel and refund from teo****

    The address is wrong its not what i provided you can you confirm where u sent to?

    Answer : [Re] Inquiry related cancel and refund from teo****

    send to this address, Canberra drive.. can you confirm?

    Question : [Re] Inquiry related cancel and refund from teo****

    Yes 21 Canberra drive, i did not see picture i thought you sent to pasir ris which is wrong, thanks very much

    Answer : [Re] Inquiry related cancel and refund from teo****

    Thank you for support local company.
    Have a good day.
    cheers.

    Have a good day.

    cheers.

    FTW.SG Qoo10 Shop

  • Question : Inquiry related cancel and refund from teo****Apr 24, 2018

    Hi can you respond pls

    Answer : [Re] Inquiry related cancel and refund from teo****

    Hi,
    i am so sorry for the late reply.
    We will send you a replacement Brand New tempered glass for replacement. this is a clear full Glass Curve Elite Tempered Glass, should not have any problem.

    Kindly use the same Mailer Bag to send it back to us and Put " return to sender ".
    Please confirm the Address:

    Thank You for your kind understanding and patiencethank you.
    FTW.SG

  • Question : Inquiry for the item from teo****Apr 15, 2018

    Hi i bought a tempered glass screen protector for note 8 and im having serious sensitivity issues with it. The pasting is perfect so i dunno whats wrong other than the qiality of the glass. Do u have a shop for me to bring down and demonstrate to u?

    Answer : [Re] Inquiry for the item from teo****

    My order number is 251827297

    Question : [Re] Inquiry for the item from teo****

    Hi Alan,

    Goodd ay.

    I have just checke dyour order option"Model:BESTSELLING Case Friendly 9H Tempered Glass Clear / Design:Samsung Galaxy Note 8(+S$8.95)"

    This is a case friendly Note 8 tempered gass, by right you should not have any issue with the sensitivity part as it was tested in the factory before we start selling this tempered glass.

    Could you take a short video clip to show us the problem so that we can ge tback to to the factory to investigate and then come back to yo uwit hasolution ?

    Once u have the video, plse send it to ftwsg515@gmail.com.

    TQ

    FTW.sg

    Answer : [Re] Inquiry for the item from teo****

    Is there a shop to bring down i demonstrate in front of u. Typing is very tedious now i have to press very hsrd to make sure the letters show up!

    Question : [Re] Inquiry for the item from teo****

    Hi Alan,

    Sorry, we do not have a shop, only office.

    We need you to take a short video clip for us to verify and take the matter with the factory.

    TQ

    FTW.sg

    Answer : [Re] Inquiry for the item from teo****

    Can i take one with the film on and one with it removed and u can compare cos I wanna remove the film anyway its very tedious to use

    Question : [Re] Inquiry for the item from teo****

    Alreasy sent you the video thanks alot

    Answer : [Re] Inquiry for the item from teo****

    Hi Alan,

    OK, thank you. We will review it and revert to you via email.

    TQ

    FTW.sg

    Question : [Re] Inquiry for the item from teo****

    Hi any update?

    Answer : [Re] Inquiry for the item from teo****

    Hi any update?

    Question : [Re] Inquiry for the item from teo****

    Hi Alan,

    We have pass your video to the factory and am still waiting for their reply.

    Will let you know once we have news ia email, not to worry.

    TQ

    FTW.sg

    Answer : [Re] Inquiry for the item from teo****

    Anyway I really couldn't stand it anymore so ive already removed the protector, u can have it back if u want it for further forensics but can you refund me in the mean time.

    Question : [Re] Inquiry for the item from teo****

    Hello??

    Answer : [Re] Inquiry for the item from teo****

    Hi,
    i am so sorry for the late reply.
    We will send you a replacement Brand New tempered glass for replacement. this is a clear full Glass Curve Elite Tempered Glass, should not have any problem.

    Kindly use the same Mailer Bag to send it back to us and Put " return to sender ".
    Please confirm the Address:

    Thank You for your kind understanding and patiencethank you.
    FTW.SG

[LAST 5 SETS!!] Baseus Wireless Charging Gravity Car Mount 🌟Xiaomi Car Camera Accessories
[LAST 5 SETS!!] Baseus Wireless Charging Gravity Car Mount 🌟Xiaomi Car Camera Accessories
Item Q&A
  • Question : Inquiry for the item from fab****May 03, 2018

    I thought this suppose to be fast charge, how come when i place my Samsung edge 7,it does not support fast charging? Charging speed so slow, 20-30mins then 1%???

    Answer : [Re] Inquiry for the item from fab****

    Do you have a managtic case? Try using without any phonecase..as it greatly affect wireless charging

    Question : [Re] Inquiry for the item from fab****

    I don't use casing, btw does this support fast charging?

    Answer : [Re] Inquiry for the item from fab****

    Hi,
    did you plug into the cigarette lighter car charger adapter? ( do take note that it NOT included in the box).
    Please refer to the picture.

    Question : [Re] Inquiry for the item from fab****

    Yes

    Answer : [Re] Inquiry for the item from fab****

    Btw does this support fat charging for edge7

    Question : [Re] Inquiry for the item from fab****

    hI,
    YOU NEED TO DO THIS TO ENABLE FAST CHARGING:

    Galaxy S7 Fast Charging
    Launch the Settings Application
    Scroll Down and Tap on the ‘Battery’ Option
    Toggle the ‘Fast Charging’ Option On or Off
    OR
    https://youtu.be/X4jZUrr0M4I

  • Question : Inquiry related delivery from koo****Feb 12, 2018

    It's been more than a week since my order was placed and item has not been delivered. Tracking number given doesn't exist in Singpost system. What's happening?

    Answer : [Re] Inquiry related delivery from koo****

    Hi


    i am so sorry for the late reply`

    I am sorry to hear that you have yet to receive your purchase.


    we have checked our system and can confirm that your parcel has already been shipped out.

    Please wait out for a little while more,as sometimes Singpost can be very fast,but, at times they do take a little while longer than usual especially during this peak period.



    Thank You for your kind understanding and patience.

    FTW.sg

  • Question : Inquiry for the item from jik****Feb 12, 2018

    Hi like to order and so self pickup. Is it possible? How to order without the shipping rate?

    Answer : [Re] Inquiry for the item from jik****

    Hi there,

    Yes ,it is possible.

    Please contact Rafael at 93886234 and he will assist you.

    TQ.

    FTW.sg

  • Question : Inquiry for the item from coo****Feb 05, 2018

  • Question : able to self collectFeb 04, 2018

    hi able to do self-collect?

    Answer : [Re] able to self collect

    Dear customer, thank you for your enquiry. Sure, we can do a self-collect, could you contact raphael at 93886234 for the self-collection.

    Thank you. Raphael

+View all Notice, FAQ, Q&A >>
[UNDER $5 STEALS!!] ★ Bestselling Squishy Artistic Scenery Glitter iPhone 6/6s/6+/7/7+/8/8+
[UNDER $5 STEALS!!] ★ Bestselling Squishy Artistic Scenery Glitter iPhone 6/6s/6+/7/7+/8/8+
Item Q&A
  • Question : Matte option 10 with the Apple logo cut outMay 07, 2018

    Hi u may have mistaken. Maybe I should not use option 10 as you have different website. I refer to the matte cover with the Apple cut out logo. You have gold, rose gold (special edition), black, red (special edition) and lightning blue.

    I want the rose gold for 8 plus. If you have the Apple cut out hole or the one without cut out Apple logo is fine with me. But both I want the rose gold pls.

    Thank u

    Answer : [Re] Matte option 10 with the Apple logo cut out

    hi,

    we still hyave 5 more of this design.
    this has no cut out to see the Apple logo.
    Please go to thie link.
    https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=510460528
    see attached option for your reference.


    Question : [Re] Matte option 10 with the Apple logo cut out

    Thank u seller I have purchased the casing.
    I am also keen in the animals and signature scenery (reindeer) for iphone 8+, any restock please. Thank u

    Answer : [Re] Matte option 10 with the Apple logo cut out

    hI,
    reindeer SERIES has already out of stock..
    we may not repeat it.
    please select from existing stock available as it run out really fast.

  • Question : Matte 10 rose gold for 8+May 07, 2018

    Thank u for your respond. Can u send me the link cos I went into this website plus those with the above case but rose gold for 8+ stated as SOLD OUT !

    Thank u

    Rdgs
    Carol

    Answer : [Re] Matte 10 rose gold for 8+

    hi,

    we still hyave 5 more of this design.
    this has no cut out to see the Apple logo.
    Please go to thie link.
    https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=510460528
    see attached option for your reference.

  • Question : Matte ultra slim coverMay 06, 2018

    For iphone 8 plus rose gold in Color

    Thank u

    Answer : [Re] Matte ultra slim cover

    hI,
    See photo for oPTION 10
    we hav ready stock for iphone 8 plus..
    Please proceed to order.

  • Question : Option 10 MATT coverMay 06, 2018

    Hi seller
    Will u be restocking the above?

    Thank u

    Carol

    Answer : [Re] Option 10 MATT cover

    May I know which iphone model?

  • Question : Inquiry for the item from jos****Apr 15, 2018

    Hi, do you have stock for either option 10 or 11, gold, for iPhone 8+?

    Answer : [Re] Inquiry for the item from jos****

    hI,
    THE SPARKLING CASE - GOLD?
    yes,
    we do have stock for iPhone 8+..
    Do you wish to purchase , please whatapp us at 9388-6234.
    you can transfer to our POSB Bank (207-110515) and we can mail to you immediately as we have ready stock.

+View all Notice, FAQ, Q&A >>