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Q & A Lists
Item Question & Answer
【国内検針済】エイデンアンドアネイ Aden+Anais おくるみ 3枚セット バンブー シルキーソフトスワドル ベビー 新生児 ブランケット スワドリングラップ
【国内検針済】エイデンアンドアネイ Aden+Anais おくるみ 3枚セット バンブー シルキーソフトスワドル ベビー 新生児 ブランケット スワドリングラップ
Item Q&A
フルラ Furla パイパー Mサイズ 2WAY ショルダーバッグ BFK9 PIPER M DOME レディース レザー 斜めがけ バッグ ショルダー ハンドバッグ
フルラ Furla パイパー Mサイズ 2WAY ショルダーバッグ BFK9 PIPER M DOME レディース レザー 斜めがけ バッグ ショルダー ハンドバッグ
Item Q&A
  • Question : Inquiry related delivery from wty****Oct 04, 2019

    Around how many days will reach me?

    Answer : [Re] Inquiry related delivery from wty****

    Thank you for your inquirry.
    We would like to inform you that the arrival will take 5 to 7 days as long as there is no delivery delays on both sides.

    Best regards,
    Gulliver Online Shopping

  • Question : Inquiry for the item from lim****May 03, 2019

  • Question : Inquiry for the item from dar****Feb 16, 2018

    Why is there no authentication card since a parallel imported product should come with one? Is it an imitation? Sorry just to check on the authenticity of the bag as the price is not exactly low as well. In addition, if I make the purchase, can I do a refund? If possible, what is the time allowance to make the return?

    Answer : [Re] Inquiry for the item from dar****

    Thank you for your inquiry.

    All our items are authentic since Gulliver is a member of AACD which aims to create a sound market for genuine brand products by eliminating counterfeit and fraudulent products from the market.
    Kindly refer to AACD website below.
    http://www.aacd.gr.jp/en/

    As for the refund or cancellation, it is allowed unless your order is not yet shipped by the logistic company.
    Gulliver Online shopping products are provided "as is” without warranties of any kind, either expressed or implied. We could not claim responsibility for defects in material and workmanship of the products. However, it is possible to exchange the product.
    We hope this help your concerns.

  • Question : Inquiry for the item from dar****Feb 14, 2018

    Hi how long will the item take to arrive? And will there be a authentication card attached to the item itself?

    Answer : [Re] Inquiry for the item from dar****

    Thank you for your inquiry.
    It takes about 2 to 3 weeks for items to arrive.
    In addition, there is no authentication card in the item itself.

    Best regards,
    Gullliver Online Shopping

ミネトンカ Minnetonka モカシン サンダーバード 2 レザー ホワイト 604 Slippers THUNDERBIRD II レディース フラット シューズ スリッポン
ミネトンカ Minnetonka モカシン サンダーバード 2 レザー ホワイト 604 Slippers THUNDERBIRD II レディース フラット シューズ スリッポン
Item Q&A
  • Question : Inquiry for the item from cat****Sep 27, 2019

    Hi hi, can I check will you restock size 6.5?

    Thanks,
    Catherine

    Answer : [Re] Inquiry for the item from cat****

    Thank you for your inquiry.
    We are sorry to inform that we do not have plan to restock the size you have mentioned at this moment.
    Should you have further inquiries, please do not hesitate to contact us.

    Best regards,
    Gulliver Online Shopping

  • Question : Inquiry for the item from aas****Jan 07, 2018

    Do you still have stock for this item?

    Answer : [Re] Inquiry for the item from aas****

    Thank you for your inquiry.
    We have few stocks this items.
    Best regards,
    Gulliver Online Shopping.

RIMOWA リモワ サルサ 811.77.32.5 マルチホイール 4輪 スーツケース ブラック MULTIWHEEL 97L 電子タグ 【E-Tag】
RIMOWA リモワ サルサ 811.77.32.5 マルチホイール 4輪 スーツケース ブラック MULTIWHEEL 97L 電子タグ 【E-Tag】
Item Q&A
ビルケンシュトック Birkenstock マドリッド EVA 細幅 / 普通幅 ビルケン サンダル Madrid メンズ レディース コンフォートサンダル シャワーサンダル
ビルケンシュトック Birkenstock マドリッド EVA 細幅 / 普通幅 ビルケン サンダル Madrid メンズ レディース コンフォートサンダル シャワーサンダル
Item Q&A
  • Question : Inquiry for the item from ste****Sep 20, 2019

  • Question : Inquiry for the item from ash****Sep 02, 2019

    Hi Seller,
    Any restock soon for white size 36 normal?

    Answer : [Re] Inquiry for the item from ash****

    Thank you for your inquiry.
    We are sorry to inform you that we do not have plan to restock the item you have mentioned at this moment.
    Should you have further inquiries, please do not hesitate to contact us.

  • Question : Inquiry for the item from ser****Aug 20, 2019

    I wan this in size 38 so which one to choose? All in Japanese with no picture. Thkq

    Answer : [Re] Inquiry for the item from ser****

    Thank you for your inquiry.

    Here is the colors :
    ホワイト細幅→White(Thin)
    ホワイト普通幅→White(Normal)
    ブラック細幅→Black(Thin)
    ブラック普通幅→Black(Normal)
    ネオンピンク細幅→Neon Pink(Thin)
    カーキ普通幅→Khaki(Normal)
    カーキ細幅→Khaki(Thin)
    ネイビー普通幅→Navy(Normal)
    ネイビー細幅→Navy(Thin)

    Should you have further inquiries, please do not hesitate to contact us.

    Best regards,
    Gulliver Online Shopping

    Question : [Re] Inquiry for the item from ser****

    Wat do u mean by thin /normal?

    Answer : [Re] Inquiry for the item from ser****

    Thank you for your inquiry.
    Sizes from 35-40 are Narrow or thin, and 41-43 are Regular or normal.
    Also, there is no particular difference in design between Narrow and Regular. There is only a difference about 1 cm in width at the widest part.
    We hope this will help on you query.
    Should you have further inquiries, please do not hesitate to contact us.

  • Question : Inquiry for the item from jol****Aug 21, 2019

    Hi I would like to get Eva Black which one should I choose? It’s all in Japanese. Please see attached photo.

    Answer : [Re] Inquiry for the item from jol****

    Thank you for your inquiry.

    Here is the colors :
    ホワイト細幅→White(Thin)
    ホワイト普通幅→White(Normal)
    ブラック細幅→Black(Thin)
    ブラック普通幅→Black(Normal)
    ネオンピンク細幅→Neon Pink(Thin)
    カーキ普通幅→Khaki(Normal)
    カーキ細幅→Khaki(Thin)
    ネイビー普通幅→Navy(Normal)
    ネイビー細幅→Navy(Thin)

    Should you have further inquiries, please do not hesitate to contact us.

    Best regards,
    Gulliver Online Shopping

  • Question : Inquiry for the item from mof****Aug 10, 2019

    hi seller, i just wanna confirm if theres stock for black narrow size 39? and is this the correct option for specific item?

    Answer : [Re] Inquiry for the item from mof****

    Thank you for your inquiry.
    Yes,we have stock for black narrow size 39.And yes your option item size and color is correct.

+View all Notice, FAQ, Q&A >>
【1年保証】サムソナイト Samsonite スーツケース 94L 軽量 コスモライト3.0 スピナー 75cm 73351 COSMOLITE 3.0 SPINNER 75/28 キャリーバッグ
【1年保証】サムソナイト Samsonite スーツケース 94L 軽量 コスモライト3.0 スピナー 75cm 73351 COSMOLITE 3.0 SPINNER 75/28 キャリーバッグ
Item Q&A
  • Question : Inquiry for the item from ste****Sep 06, 2019

    Hello, I'm from Singapore. Does the 1 year warranty supported by Samsonite Singapore? And what are the available colour?

    Thank You.

    Answer : [Re] Inquiry for the item from ste****

    Thank you for your inquiry.
    We are sorry to inform you that we do not provide any kind of warranty as we instruct in our website.
    Since we are a parallel importer not Samsonite distributor, we have no rights to guarantee Samsonite original warranty.
    The 1year warranty stated on the title is for Japan only.
    The available colors are Red and Midnight blue.
    We are sorry again for not meeting your expectation.
    Should you have further inquiries, please do not hesitate to contact us.

ストウブ Staub 両手フライパン ラウンド 26cm 122326/40511-72 PAELLA DOBLE ASA redonda ガス・IH対応 新生活
ストウブ Staub 両手フライパン ラウンド 26cm 122326/40511-72 PAELLA DOBLE ASA redonda ガス・IH対応 新生活
Item Q&A
  • Question : Inquiry for the item from geo****Sep 01, 2019

    Hi hi do you have 28ck and 30cm? How much and any colours?

    Answer : [Re] Inquiry for the item from geo****

    Thank you for your inquiry.
    We are sorry to inform you that we don't have 28 and 30cm on this model.
    Should you have further inquiries, please do not hesitate to contact us.

ロンシャン LONGCHAMP ル・プリアージュ トラベルバッグ XL 折りたたみ 1625 089 LE PLIAGE Sac De Voyage トートバッグ ナイロン レディース
ロンシャン LONGCHAMP ル・プリアージュ トラベルバッグ XL 折りたたみ 1625 089 LE PLIAGE Sac De Voyage トートバッグ ナイロン レディース
Item Q&A
  • Question : Inquiry for the item from cin****Aug 29, 2019

  • Question : Inquiry for the item from she****May 09, 2019

ストウブ Staub グリルパン 22cm ピュアグリル 120122 Grill Round 2 Handles ステーキ バーベキュー BBQ 焼肉 鉄板 新生活
ストウブ Staub グリルパン 22cm ピュアグリル 120122 Grill Round 2 Handles ステーキ バーベキュー BBQ 焼肉 鉄板 新生活
Item Q&A
  • Question : Inquiry for the item from jus****Aug 27, 2019

    Is the 2 colours available black and red?

    Answer : [Re] Inquiry for the item from jus****

    Thank you for your inquiry.
    We would like to inform you that black and red colors are available this time.
    Should you have further inquiries, please do not hesitate to contact us.

    Question : [Re] Inquiry for the item from jus****

    Thank you. I had made my purchase. Please help to ship out as fast as possible.

    Answer : [Re] Inquiry for the item from jus****

    Thank you for placing an order with us.
    Your order is currently on process. Q0010 will notify you with your own tracking number as soon as it shipped.
    Thank you again in advance for your patience.

RIMOWA リモワ サルサデラックス 831.73.52.5 【4輪】 スーツケース マルチ 【SALSA DELUXE】 ブラウン Multiwheel 87L 電子タグ 【E-Tag】
RIMOWA リモワ サルサデラックス 831.73.52.5 【4輪】 スーツケース マルチ 【SALSA DELUXE】 ブラウン Multiwheel 87L 電子タグ 【E-Tag】
Item Q&A
  • Question : Inquiry from 234****Aug 18, 2019

    Is this Rimowa under warranty? I am from Singapore

    Answer : [Re] Inquiry from 234****

    Thank you for your inquiry.
    We are sorry to inform you that we do not provide any kind of warranty as we instruct in our website.
    Since we are a parallel importer not RIMOWA distributor, we have no rights to guarantee RIMOWA original warranty.
    We wish for your kind understanding.

    Should you have further inquiries, please do not hesitate to contact us.

    Best regards,
    Gulliver Online Shopping

  • Question : Inquiry related delivery from pan****May 22, 2019

    How long does it take for the shipping to Singapore?

    Answer : [Re] Inquiry related delivery from pan****

    Thank you for your inquiry.
    Products use air delivery may take 5 or more days for delivery to arrive at the destination as long as there is no delivery delays on both sides.
    Please note also that such custom duty if any shall be handled by the customer.
    Should you have further inquiries, please don't hesitate to contact us.

  • Question : Inquiry for the item from edm****Feb 06, 2019

    Is this an authentic Rimowa product?

    Answer : [Re] Inquiry for the item from edm****

    Thank you for your inquiry.

    All our items are authentic since Gulliver is a member of AACD which aims to create a sound market for genuine brand products by eliminating counterfeit and fraudulent products from the market.
    Kindly refer to AACD website below.
    http://www.aacd.gr.jp/en/

    Should you have further inquiries, please do not hesitate to contact us.

【1年保証】サムソナイト SAMSONITE ライトロック スピナー 93L Lite-Locked Spinner 75/28 56767 スーツケース キャリーケース
【1年保証】サムソナイト SAMSONITE ライトロック スピナー 93L Lite-Locked Spinner 75/28 56767 スーツケース キャリーケース
Item Q&A
  • Question : Inquiry for the item from all****Aug 14, 2019

    Hi, do you have white color? Pearl is silver color is it? And lastly, is this the upgrade FL model with double wheels? Thanks.

    Answer : [Re] Inquiry for the item from all****

    Thank you for your inquiry.
    The available color is white and black only.
    ホワイト→White
    ブラック→Black
    And yes this is FL model with double wheels.

    Should you have further inquiries, please do not hesitate to contact us.

    Best regards,
    Gulliver Online Shopping

  • Question : Inquiry related delivery from wwa****Oct 15, 2018

    May I know the shipping charges and gst charges?

    Answer : [Re] Inquiry related delivery from wwa****

    Thank you for your inquiry.
    Kindly refer to Shiiping Rate on each product page.
    Also kindly consult Qoo10 for further information regarding GST.
    Should you have further inquiries, please do not hesitate to contact us.

    Best regards,
    Gulliver Online Shopping

  • Question : Inquiry for the item from cie****Mar 17, 2018

スプラッシュアバウト Splash About おむつ機能付き 水着 ハッピーナッピー スイムパンツ Happy Nappy 男の子 女の子 オムツ プール 赤ちゃん 子供
スプラッシュアバウト Splash About おむつ機能付き 水着 ハッピーナッピー スイムパンツ Happy Nappy 男の子 女の子 オムツ プール 赤ちゃん 子供
Item Q&A
RIMOWA リモワ サルサエアー 822.52 82252 SALSA AIR スーツケース ウルトラバイオレット 【4輪】 34L (820.52.22.4)
RIMOWA リモワ サルサエアー 822.52 82252 SALSA AIR スーツケース ウルトラバイオレット 【4輪】 34L (820.52.22.4)
Item Q&A
  • Question : Inquiry for the item from amy****Jul 28, 2019

    May I know is this a cabin size luggage? I’m looking for a cabin size

    Answer : [Re] Inquiry for the item from amy****

    Thank you for your inquiry.
    The size of cabin luggage :
    Size:55x40x20cm

    Should you have further inquiries, please do not hesitate to contact us.

    Best regards,
    Gulliver Online Shopping

  • Question : Inquiry from sug****Mar 20, 2019

    Is there no rimowa warranty for this item? normally rimowa luggage comes with 5 year warranty

    Answer : [Re] Inquiry from sug****

    Also how long does it take to ship to Singapore?

    Question : [Re] Inquiry from sug****

    Thank you for your inquiry.
    We are sorry to inform you that we do not provide any kind of warranties as we instruct in our website.
    Kindly refer to "Warranty Disclaimer" in each product page. Since our company is a parallel importer and not a distributor, we can not apply for warranty correspondence to the manufacturer, so it will be out of the manufacturer's warranty coverage. For that reason, we are not putting a warranty on that situation.
    We wish for your kind understanding.

    We estimate about 7 days for the arrival as long as there is no delivery delay on both side. Please note also that orders that are imported maybe subject to customs duties levied by destination country. Additional charges for customs clearance must be borne by the recipient.

    Should you have further inquiries, please do not hesitate to contact us.

    Best regards,
    Gulliver Online Shopping

Manduka Yoga Mat 1mm Eco Super Light Mat Travel Mat Lightweight eKO SuperLite 1360 Pilates Hot Yoga
Manduka Yoga Mat 1mm Eco Super Light Mat Travel Mat Lightweight eKO SuperLite 1360 Pilates Hot Yoga
Item Q&A
  • Question : Inquiry for the item from m3l****Jul 26, 2019

    Can we fold this mat? How long is the shipment to Singapore? Thanks.

    Answer : [Re] Inquiry for the item from m3l****

    Thank you for your inquiry.

    Products use air delivery may take 5 or more days for delivery to arrive at the destination as long as there is no delivery delay on both sides.

    Should you have further inquiries, please do not hesitate to contact us.

    Best regards,
    Gulliver Online Shopping

赤字売切り価格 Stokke(ストッケ) ストッケエクスプローリー用 キャリーコット用カバーSTOKKE XPLORY Carrycot Cover
赤字売切り価格 Stokke(ストッケ) ストッケエクスプローリー用 キャリーコット用カバーSTOKKE XPLORY Carrycot Cover
Item Q&A
  • Question : Inquiry for the item from vha****Jul 12, 2019

    When will you have black colour available again?

    Answer : [Re] Inquiry for the item from vha****

    Thank you for your inquiry.
    We don't have color black .The very dark color is Dark navy.

    Should you have further inquiries, please do not hesitate to contact us.

    Best regards,
    Gulliver Online Shopping

    Question : [Re] Inquiry for the item from vha****

    Dark navy,do you have it available?

    Answer : [Re] Inquiry for the item from vha****

    Yes,but we have only 1 stock for Dark navy.

    Question : [Re] Inquiry for the item from vha****

    Ok, can i take it?
    Which option do i need to choose for Dark Navy Blue as all options are in Japanese

    Thanks

    Answer : [Re] Inquiry for the item from vha****

    Thank you for your reply.
    choose this ダークネイビー(Dark navy)

    Should you have further inquiries, please do not hesitate to contact us.

    Best regards,
    Gulliver Online Shopping

ヘリオス Helios エレガンス Elegance 750mL ガラス製卓上魔法瓶 卓上ポット 保温 保冷 新生活
ヘリオス Helios エレガンス Elegance 750mL ガラス製卓上魔法瓶 卓上ポット 保温 保冷 新生活
Item Q&A
  • Question : Inquiry for the item from jus****Jul 05, 2019

    Can it place cold water?

    Answer : [Re] Inquiry for the item from jus****

    Thank you for your inquiry.
    You can place cold water but there is a risk that the glass inside will break if you put ice water. Please be careful not to put ice, solids etc.Should you have further inquiries, pleas do not hesitate to contact us.

Fashy ファシー 湯たんぽ 2L Hot water bottle with cover in Peru design 6757
Fashy ファシー 湯たんぽ 2L Hot water bottle with cover in Peru design 6757
Item Q&A
  • Question : Inquiry for the item from 236****Jun 20, 2019

    Is the price quoted only for the cover?

    Answer : [Re] Inquiry for the item from 236****

    Thank you for your inquiry.
    The price included hot bottle and cover.

ファシー 湯たんぽ Fashy 【国内検針済】湯たんぽ シンプル ニット カバー付き (2L) 6715 あったか やわらか ウール かわいい おしゃれ 暖房 デラックス
ファシー 湯たんぽ Fashy 【国内検針済】湯たんぽ シンプル ニット カバー付き (2L) 6715 あったか やわらか ウール かわいい おしゃれ 暖房 デラックス
Item Q&A
  • Question : Inquiry for the item from 236****Jun 20, 2019

    Is the price include the hot water bottle or just the cover? There are a few selections. Can you help me to translate in English?
    How fast is shipping to Singapore?

    Answer : [Re] Inquiry for the item from 236****

    Thank you for your inquiry.
    We would like to inform you that the hot water bottle is not included on this product.The delivery will take 5 to 7 days to Singapore as long as there is no delivery delay on both sides. Please refer to the following translation below for the colors choices.

    グレー - 完売 Gray-sold out
    ブラウン - 完売 Brown-sold out
    ライトブルー - 完売 Light Blue-Sold Out
    アイスホワイト - 数量 : 147 Ice White-Quantity: 147
    コーラル - 数量 : 122 Coral-Quantity: 122
    アクア - 数量 : 119 Aqua-Quantity: 119

    We hope this will help on your query.
    Should you have further inquiries, please do not hesitate to contact us.

    Best regards,
    Gulliver Online Shopping

  • Question : Inquiry for the item from jus****May 17, 2019

    Is the pink colour ready stock?

    Answer : [Re] Inquiry for the item from jus****

    Thank you for your inquiry.
    We are sorry to inform you that we do not have pink in color. The color shown on the image look like pink is coral color which in stock at this moment.
    Should you have further inquiries, please do not hesitate to contact us.

ホーズ Haws ジョーロ じょうろ 1L ヘリテージカン 100/2 Heritage can ジョウロ ガーデニング 水やり 正規販売店
ホーズ Haws ジョーロ じょうろ 1L ヘリテージカン 100/2 Heritage can ジョウロ ガーデニング 水やり 正規販売店
Item Q&A
  • Question : Inquiry for the item from mar****Jun 02, 2019

    I’ve ordered a green one but it was cancelled because it was out of stock. Please advise which colour you have in stock for my consideration. Thanks

    Answer : [Re] Inquiry for the item from mar****

    The available colors are color Yellow and Sage only.

    Question : [Re] Inquiry for the item from mar****

    I will order Sage then, thanks.

マクダビッド Mcdavid ひざ用サポーター 425 ニー スタビライザー ニーラップ SPORTMED Knee Support w/ stays & cross straps
マクダビッド Mcdavid ひざ用サポーター 425 ニー スタビライザー ニーラップ SPORTMED Knee Support w/ stays & cross straps
Item Q&A
  • Question : Inquiry related delivery from ngi****May 30, 2019

    Hi seller

    May I know how much is the shipping cost to Singapore if I am buying 2 x Mc David knee stabliser.

    Answer : [Re] Inquiry related delivery from ngi****

    Thank you for your inquiry.
    Free shipping over S$80.00
    If you have further informations regarding for shpping fee you can ask the Q10 customer support.

    Best regards,

    Gulliver Online Shopping