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Item Question & Answer
Goldwood Disney / Toy Story Collection / Limited Edition / Free Qxpress
Goldwood Disney / Toy Story Collection / Limited Edition / Free Qxpress
Item Q&A
  • Question : Inquiry for the item from foo****Oct 13, 2019

    Hello, is there going to be any restock in sizes? Thank you.

    Answer : [Re] Inquiry for the item from foo****

    Hello,

    Thank you for your interest in Goldwood.

    Do let us know which design and size you are looking at so that we can check it for you :)

    Best Regards,
    Goldwood

    Question : [Re] Inquiry for the item from foo****

    Hi, space vibes , toys are back, in size XS please.
    Thank you

    Answer : [Re] Inquiry for the item from foo****

    And also size M

    Question : [Re] Inquiry for the item from foo****

    Hello,

    We regret to inform that the sizes you have requested is out of stock, do take a look at our other designs as well

    Best Regards
    Goldwood

    Answer : [Re] Inquiry for the item from foo****

    Will you be restocking these sizes? Thank you.

    Question : [Re] Inquiry for the item from foo****

    Hello,

    Due to overwhelming orders, we will be updating our stocks shortly.

    We apologise for any inconvenience caused, do check back with us again shortly! :)

    Best regards
    Goldwood

  • Question : Inquiry for the item from ama****Oct 08, 2019

    Hi! Do you have Design : DNY1063 CHARACTERS HEADS in NAVY/BLACK in Size XS?

    Answer : [Re] Inquiry for the item from ama****

    Hello,

    We regret to inform you that this design is currently out of stock.

    Do take a look at our other designs as we have many designs to choose from as well.

    Best regards
    Goldwood

  • Question : Inquiry related return and exchange from lil****Sep 14, 2019

  • Question : Inquiry for the item from FiS****Sep 14, 2019

    Is this unisex? since under women's clothing category.

    Answer : [Re] Inquiry for the item from FiS****

    Hello,

    Yes, we would like to inform you that the T-Shirts are unisex

    Thanks and Regards
    Goldwood

  • Question : Inquiry for the item from tha****Sep 13, 2019

    Is this woman or men shirt

    Answer : [Re] Inquiry for the item from tha****

    Hello,

    Thank you for your interest in Goldwood.

    Our T-shirts mostly are unisex, and you can refer to the sizing chart that we have attached here. :)

    Do let us know if you have other doubts and we will try our best to assist you.

    Thanks and Regards,
    Goldwood

+View all Notice, FAQ, Q&A >>
♥ Disney Mickey Canvas Tote Bag ♥ - | Bestseller | Quality Product | Fits A4 Files too!
♥ Disney Mickey Canvas Tote Bag ♥ - | Bestseller | Quality Product | Fits A4 Files too!
Item Q&A
  • Question : Inquiry for the item from pol****Oct 11, 2019

    What is the depth of the tote canvas bag?

    Answer : [Re] Inquiry for the item from pol****

    Hello,

    Thank you for your interest in Goldwood.

    Kindly refer to the photo attached for your reference for the measurements of our products respectively :)

    Hope this helps.

    Best Regards,
    Goldwood

    Question : [Re] Inquiry for the item from pol****

    Refer to attached. There is no depth for the Tote Bag. Even your attached picture, the Tote bag has no depth dimension.

    Answer : [Re] Inquiry for the item from pol****

    Hello,

    We regret to inform you that we do not have any depths dimensions for our tote bags as stated on our website size chart as well.

    Best regards
    Goldwood

  • Question : Inquiry for the item from dap****Jul 03, 2019

    Hi! Do you have the Winnie and friends pink colour canvas?

    Answer : [Re] Inquiry for the item from dap****

    Hello,

    Thanks for your interest in Goldwood.

    We have checked our warehouse and we do have stocks for the Winnie and Friends Canvas Bag.

    However, it is not available on Qoo10.

    You can purchase it from our website instead.

    https://www.goldwood.sg/winnie-friends-canvas-bag-dny8214.html

    Thanks and Regards,
    Goldwood

♥ MARVEL END GAME LOGO UNISEX T-SHIRT ♥ - | Quality Product | Marvel Avengers | Authentic
♥ MARVEL END GAME LOGO UNISEX T-SHIRT ♥ - | Quality Product | Marvel Avengers | Authentic
Item Q&A
  • Question : Inquiry for the item from tin****Sep 17, 2019

    Will there be a restock on M size?

    Answer : [Re] Inquiry for the item from tin****

    Hello,

    Thank you for your interest in Goldwood.

    We have added quantity to this item in size M for your purchase. :)

    Do let us know if you have other inquiries and we will try our best to assist you.

    Thanks and Regards,
    Goldwood

♥ MARVEL AVENGERS ALLOVER T-SHIRT ♥ - Quality Product | Marvel Avengers | Authentic
♥ MARVEL AVENGERS ALLOVER T-SHIRT ♥ - Quality Product | Marvel Avengers | Authentic
Item Q&A
  • Question : Inquiry for the item from tin****Sep 14, 2019

    May I check if the sizing under the drop down list is for men?

    Answer : [Re] Inquiry for the item from tin****

    Sorry I mean Adult T shirt size

    Question : [Re] Inquiry for the item from tin****

    Hello,

    We would like to inform you that the T-Shirts are all unisex :)

    Thanks and Regards
    Goldwood

Disney Mickey Unisex T-Shirt  I 90th Anniversary I Goldwood
Disney Mickey Unisex T-Shirt I 90th Anniversary I Goldwood
Item Q&A
  • Question : Inquiry related return and exchange from lin****Sep 13, 2019

    Hi seller cart no:129266718 i order size(S) you send wrong size can change size?

    Answer : [Re] Inquiry related return and exchange from lin****

    Hello,

    We sincerely apologise for the mistake by sending you the wrong size and do let us know which design that you would like to exchange in to in the right size.

    Do let us know if you alright with making the exchange located at our roadshow (Plaza Singapura) as we are able to send it down to the roadshow for the exchange.

    Thanks and Regards
    Goldwood

  • Question : Inquiry for the item from yuk****Feb 24, 2019

    May I know when will Mickey Nine styles & Mickey Pocket design XL size be restock?

    Answer : [Re] Inquiry for the item from yuk****

    Hello,

    Thank you for your email.

    You may get them from our main website at www.Goldwood.sg.

    If you have further queries about purchasing from our main website, you may email us at customercare@goldwood.sg

    Thanks and regards,
    Goldwood

  • Question : Inquiry for the item from sop****Jan 29, 2019

  • Question : Inquiry for the item from ger****Jan 23, 2019

  • Question : Inquiry for the item from zep****Jan 21, 2019

+View all Notice, FAQ, Q&A >>
♥ Disney Mickey SweeLah Unisex Kids T-Shirt ♥ - | Bestseller | Quality Product | Cotton
♥ Disney Mickey SweeLah Unisex Kids T-Shirt ♥ - | Bestseller | Quality Product | Cotton
Item Q&A
  • Question : Inquiry for the item from j2c****Sep 11, 2019

    Anymore pink size M for kids

    Answer : [Re] Inquiry for the item from j2c****

    Hello,

    Thanks for your interest in Goldwood.

    We regret to inform you that we ran out of stocks for the Mickey SweeLah in Pink for kids.

    Do let us know if you have other inquiries and we will try our best to asisst you.

    Thanks and Regards,
    Goldwood

♥ Disney Mickey Sprinkles Lunch Bag  ♥ - Cute | Pastel | Bestseller | Quality Product
♥ Disney Mickey Sprinkles Lunch Bag ♥ - Cute | Pastel | Bestseller | Quality Product
Item Q&A
  • Question : Inquiry for the item from she****Sep 01, 2019

    Hi, do you still have the Mickey pink lunch bag? Can’t seems to find it here except the one in blue.

    Answer : [Re] Inquiry for the item from she****

    Hello,

    Thank you for your interest in Goldwood. Kindly refer to the attached photo and let us know if the design is what you are looking for :)

    We hope to hear from you soon.

    Thanks and Regards,
    Goldwood

    Question : [Re] Inquiry for the item from she****

    Hi, I don’t see any attachment. I have attach a picture for you (=

    Answer : [Re] Inquiry for the item from she****

    Hello,

    Thank you for your reply.

    We have checked our warehouse and we are left one last one.

    You can purchase it from our website at:

    https://www.goldwood.sg/mickey-pink-food-lunch-bag-dny8002.html

    Do let us know if you have any other doubts and we will try our best to assist you. :)

    Thanks and Regards,
    Goldwood

  • Question : Inquiry related delivery from 234****Dec 13, 2018

    I have already purchased the item today. Hope could assist to expedite the delivery. Thank you for the help :) Would look forward to buy other items from you.

    Answer : [Re] Inquiry related delivery from 234****

    Hello

    Thank you for your message.

    We will try to expedite and send out your order as soon as possible!

    Thanks and regards
    Goldwood

    Question : [Re] Inquiry related delivery from 234****

    Hi, Thank you. Hope it will be sent out asap. I need it on or before 19th Dec. Thank you for the help :)

    Answer : [Re] Inquiry related delivery from 234****

    Hello

    We have sent out the parcel and the status is delivered.

    Hope this helps!

    Thanks and regards
    Goldwood

    Question : [Re] Inquiry related delivery from 234****

    Thank you so much for the help. I received it on Saturday. :)

    Answer : [Re] Inquiry related delivery from 234****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry related delivery from cam****Dec 13, 2018

    Hi,

    If I order by today when will I receive it?
    Any self collection?

    Thank you

    Answer : [Re] Inquiry related delivery from cam****

    Hello

    We are not able to advise as delivery is handled by Qxpress.

    However we will try to expedite and send the order!

    Thanks and regards
    Goldwood

    Question : [Re] Inquiry related delivery from cam****

    It says 2 to 3 working days. Can get it by next week tuesday if I buy today? Thanks

    Answer : [Re] Inquiry related delivery from cam****

    Hello,



    Alternative, you may visit our website, www.goldwood.sg to purchase and we will expedite the order for you.



    There is 30% off sitewide now ;)



    Hope this help.





    With Love,

    Goldwood

    Hello,

    Please let us know if you have any more enquiries.

    Thanks and regards,
    Goldwood
    (Jan 07, 2019 15:18)

♥ MARVEL IRON MAN MASK GLOW - KIDS T-SHIRT ♥ - | Bestseller | Quality Product | Marvel Avengers
♥ MARVEL IRON MAN MASK GLOW - KIDS T-SHIRT ♥ - | Bestseller | Quality Product | Marvel Avengers
Item Q&A
  • Question : Inquiry related return and exchange from 233****Aug 29, 2019

    Hi I have order the tshirt and chosen size S as I notice it is an adult sizing, however, I received a kid size. Can I exchange?

    Answer : [Re] Inquiry related return and exchange from 233****

    Hello,

    Thank you for your purchase with Goldwood.

    For the item you purchased, the listing is stated that it is a kids T-shirt as the title.

    Kindly advise if you would be willing to head down to our office for the exchange and the pricing of adults T-shirt and kids T-shirt are different.

    Thanks and Regards,
    Goldwood

    Question : [Re] Inquiry related return and exchange from 233****

    My apology for the oversight as was quite overwhelm by the many choices. Yes I can ho to your office to change. Please let me know the address and operating timing.

    Answer : [Re] Inquiry related return and exchange from 233****

    Do you have this design in adult sizing of S? Otherwise could you show me other similar designs of size S? As I am buying to bring overseas early next week, I wish to settle the matter asap. Appreciate your help in this matter.

    Question : [Re] Inquiry related return and exchange from 233****

    Hello,

    We have checked and we do not have any stocks left for adults of this design currently.

    Kindly advise the design you would like to change with and we will check the stock availability for you.

    You will have to top-up an additional $3.20 instead of $4 as we have a discount currently.

    Thanks and Regards,
    Goldwood

♥ TOY STORY CLAW MACHINE UNISEX T-SHIRT ♥ - Quality Product | Toy Story 4 | Authentic
♥ TOY STORY CLAW MACHINE UNISEX T-SHIRT ♥ - Quality Product | Toy Story 4 | Authentic
Item Q&A
  • Question : Inquiry for the item from gir****Aug 23, 2019

    Is the item ready stock? I need the item urgently can it be send out urgently if I pay today’s?

    Answer : [Re] Inquiry for the item from gir****

    Hello,

    Yes, the toy story products are in stock, we will do our best to pack your order once purchase has been made and send it out asap.

    Thanks and Regards
    Goldwood

Goldwood Disney Go Singapore! First drop in AUG
Goldwood Disney Go Singapore! First drop in AUG
Item Q&A
  • Question : Inquiry for the item from rui****Aug 16, 2019

  • Question : Inquiry related return and exchange from ang****Aug 15, 2019

    Hi, Can I do an exchange the sizing for one of my items from XL to L? My order no is 301273597.

    Answer : [Re] Inquiry related return and exchange from ang****

    Hello,

    Thank you for your purchase with Goldwood.

    We regret to inform you that we do not allow exchanges for sales items. We seek for your kind understanding regarding this as we have to be fair to other customers who bought our sales items as well.

    We sincerely apologise for the inconvenience caused to you.

    Thanks and Regards,
    Goldwood

    Question : [Re] Inquiry related return and exchange from ang****

    If there is the case, how come you allow other buyer to do an exchange?

    Answer : [Re] Inquiry related return and exchange from ang****

    Hello,

    We usually allow exchanges for defects or customers who bought from our official website, unless special exceptions.

    We will do an exception this time round, however do take note that it is subjected to stock availablity.

    Kindly let us know the design you would like to exchange for the size.

    Thanks and Regards,
    Goldwood

    Question : [Re] Inquiry related return and exchange from ang****

    Thanks for your goodwill. I will like to change to DNY1071 MICKEY BEH TAHAN (Size L).

    Answer : [Re] Inquiry related return and exchange from ang****

    Hello,

    We have checked and we do have stocks for DNY1071 MICKEY BEH TAHAN SIZE L.

    Kindly advise when will you be heading down to our office for the exchange.

    We are located at:
    AIS INDUSTRIAL BUILDING
    103 Kallang Avenue #03-02
    Singapore 339504

    We are open from Mondays to Fridays, from 10 am to 6 pm, excluding weekends and public holidays :)

    Do bring down the T-shirt you wish to exchange, with the tags intact.

    Thanks and Regards,
    Goldwood

    Question : [Re] Inquiry related return and exchange from ang****

    I will be heading this coming thursday (22 August). Please assist to reserve a piece for the exchange. Thanks.

    Answer : [Re] Inquiry related return and exchange from ang****

    Hello,

    We have reserved one piece for you for the exchange :)

    We will see you this Thursday, 22 August 2019.

    Do take note that our working hours are from 10 am to 6 pm.

    Thanks and Regards,
    Goldwood

  • Question : Inquiry for the item from tan****Aug 01, 2019

    Hi seller,

    The size I order is too big. Can I exchange from Size M to S for this design I order. I really hope you may let me exchange and I willing to go down to your Kallang office to do the exchange with the operating hour you stated. I really happy to hear your good news soon because I need this t-shirt by 3 Aug 2019. Thanks

    Answer : [Re] Inquiry for the item from tan****

    Hello,

    Thank you for your purchase with Goldwood.

    We do not allow exchanges for sales items but out of goodwill this time, we will do an exception.

    We have checked and we do have DNY1007 RED M (Mickey Silhouette T-Shirt).

    You can head down tomorrow from 10 AM to 6 PM and you can look for Alice when you are here.

    Kindly bring down the T-shirt and ensure the tags are intact for the exchange.

    Our location is:
    AIS Industrial Building
    103 Kallang Avenue #03-02
    Singapore 339504

    Thanks and Regards,
    Goldwood

    Question : [Re] Inquiry for the item from tan****

    Hi seller,

    Thank you so much for your reply. I really feel very happy for you good will. I exactly want to exchange is exchange to S size. So do you have stock?

    Answer : [Re] Inquiry for the item from tan****

    Hello Adam,

    Yes we have reserved for you.

    Kindly head down to our office today from 10 AM TO 6 PM for the exchange and you can look for Alice.

    Our location is:

    AIS Industrial Building
    103 Kallang Avenue #03-02
    Singapore 339504

    Kindly bring down the T-shirt you wish to exchange with as well.

    Thanks and Regards,
    Goldwood

  • Question : Inquiry for the item from tan****Aug 01, 2019

    Hi seller,

    Thank you so much for your reply. I really feel very happy for you good will. I exactly want to exchange is exchange to S size. So do you have stock?

    Answer : [Re] Inquiry for the item from tan****

    Hello Adam,

    Yes we have reserved for you.

    Kindly head down to our office today from 10 AM TO 6 PM for the exchange and you can look for Alice.

    Our location is:

    AIS Industrial Building
    103 Kallang Avenue #03-02
    Singapore 339504

    Kindly bring down the T-shirt you wish to exchange with as well.

    Thanks and Regards,
    Goldwood

  • Question : Inquiry for the item from soo****Aug 01, 2019

+View all Notice, FAQ, Q&A >>
♥ Disney Mickey Stylo Milo T-Shirt Unisex T-Shirt ♥ - | Bestseller | Quality Product | Cotton
♥ Disney Mickey Stylo Milo T-Shirt Unisex T-Shirt ♥ - | Bestseller | Quality Product | Cotton
Item Q&A
  • Question : Inquiry for the item from gro****Aug 18, 2019

  • Question : Inquiry for the item from amo****Dec 18, 2018

  • Question : Inquiry for the item from ais****Sep 06, 2018

    Hi seller,
    Yesterday I saw stated $38+ for 2 t-shirt. Now still have this offer?

    Answer : [Re] Inquiry for the item from ais****

    Hello

    We are currently having 20% discount launch.

    Hope this helps!

    Thanks and regards
    Goldwood

♥ MARVEL MINI THOR T-SHIRT ♥ - Quality Product | Marvel Avengers| authentic
♥ MARVEL MINI THOR T-SHIRT ♥ - Quality Product | Marvel Avengers| authentic
Item Q&A
  • Question : Inquiry for the item from hui****Jul 29, 2019

    Hello, may I know this is this adult size or for kids???

    Answer : [Re] Inquiry for the item from hui****

    Hello,

    Thank you for your interest in Goldwood products

    The Marvel Mini Thor T-Shirt is for adults as we do have it for kids as well.

    Thanks and Regards
    Goldwood

♥ ORIGINAL MARVEL AVENGERS: END GAME KIDS T-SHIRT ♥ - | Bestseller | Quality Product | Marvel Avenge
♥ ORIGINAL MARVEL AVENGERS: END GAME KIDS T-SHIRT ♥ - | Bestseller | Quality Product | Marvel Avenge
Item Q&A
  • Question : Inquiry for the item from ker****Jul 29, 2019

  • Question : Inquiry related delivery from 240****May 28, 2019

    Hi seller if I order today will I able to receive it on this Thursday?

    Answer : [Re] Inquiry related delivery from 240****

    Hello,

    Thank you for your message

    If you order today, we will do our best to process and pack your order, it will get picked up by the courier and will be sent to you either tomorrow or the following day.

    Thanks and Regards,
    Goldwood

    Question : [Re] Inquiry related delivery from 240****

    ok will order today

    Answer : [Re] Inquiry related delivery from 240****

    Hello,

    Thank you for your message.

    We will do our best to process and pack your order so you will get it asap.

    Thanks and Regards,
    Goldwood

    Question : [Re] Inquiry related delivery from 240****

    Just place the order. DMV3039 Size: M

    Answer : [Re] Inquiry related delivery from 240****

    Hello,

    We have received your order, we will process and pack your order so you could receive it asap.

    Thanks and Regards,
    Goldwood

    Question : [Re] Inquiry related delivery from 240****

    Thank you very much

    Answer : [Re] Inquiry related delivery from 240****

    Hello,

    Thank you!

    Regards,
    Goldwood

  • Question : Inquiry related delivery from Ser****May 02, 2019

  • Question : Inquiry related return and exchange from mar****Apr 29, 2019

    Hi... The sizes are too small for my kids. Possible to change?

    Answer : [Re] Inquiry related return and exchange from mar****

    Hello,

    Thank you for your message.

    We regret to inform you that we do not allow exchange or refund for sale items. However, out of goodwill, we will allow a one-time exchange.

    You have ordered 2 items:
    - DMV3018 Marvel Chibi T-Shirt in Kids Size XL 1qty
    - DMV3003 Marvel Avengers Logo T-Shirt in Kids Size XXL 1qty

    The largest size for kids is XXL.

    Hence please let us know which size do you want to change to.
    https://www.goldwood.sg/sizing-product

    Best Regards,
    Goldwood

    Question : [Re] Inquiry related return and exchange from mar****

    Hi... Thanks. May I know how do I go about doing the exchange? I would like to change the marvel Chibi to XXL

    Answer : [Re] Inquiry related return and exchange from mar****

    Hi... Can advise how to go about exchanging the size?

    Question : [Re] Inquiry related return and exchange from mar****

    Hello,

    Thank you for your email.

    Exchanges will take place at our warehouse AIS Industrial Building 103 Kallang Avenue #03-02 Singapore 339504

    Thanks and regards,
    Goldwood

    Answer : [Re] Inquiry related return and exchange from mar****

    May I know your opening time and days?

    Question : [Re] Inquiry related return and exchange from mar****

    Hello,

    We are open on weekdays 9-6pm.

    Thanks and regards,
    Goldwood

♥ MARVEL IRON MAN MASK GLOW UNISEX T-SHIRT ♥ - | Bestseller | Quality Product | Marvel Avengers
♥ MARVEL IRON MAN MASK GLOW UNISEX T-SHIRT ♥ - | Bestseller | Quality Product | Marvel Avengers
Item Q&A
  • Question : Inquiry for the item from cxh****Jul 07, 2019

    Hi does this glow in the dark ?

    Answer : [Re] Inquiry for the item from cxh****

    Hello,

    Thanks for your interest with Goldwood.

    Yes, for our MARVEL IRON MAN MASK GLOW UNISEX T-SHIRT, it does glow in the dark..

    Thanks and Regards,
    Goldwood

♥ MARVEL IRON MAN BIG T-SHIRT - KIDS ♥ - Quality Product | Marvel Avengers | Authentic
♥ MARVEL IRON MAN BIG T-SHIRT - KIDS ♥ - Quality Product | Marvel Avengers | Authentic
Item Q&A
  • Question : Inquiry for the item from heo****Jun 14, 2019

Goldwood Winnie Pooh Collection // May Disney New Arrivals Free Qxpress// Kids Unisex LadieS
Goldwood Winnie Pooh Collection // May Disney New Arrivals Free Qxpress// Kids Unisex LadieS
Item Q&A
  • Question : Inquiry for the item from tul****May 19, 2019

    Hi seller, for the piglet balloon design, may I know the bust size for XXL size please?

    Answer : [Re] Inquiry for the item from tul****

    Hello,

    Thank you for your message

    We regret to say that the piglet balloon tee only has sizes from XS - XL.

    Thanks and Regards,
    Goldwood

  • Question : Inquiry for the item from 242****May 08, 2019

    Hi Seller,

    I have ordered 3 t shirts under order no. 295495489/90/91.
    May I know what is the sleeve length for ladies size L and unisex size S?

    Answer : [Re] Inquiry for the item from 242****

    Also, if cannot wear, can I exchange size?
    Kindly help to reply asap if not I may want to cancel my order.

    Question : [Re] Inquiry for the item from 242****

    Hello,

    Thank you for your message.

    We are able to allow one time exchange of size and the exchange will be at our warehouse.

    Thanks and regards,
    Goldwood

    Answer : [Re] Inquiry for the item from 242****

    Thank you for your reply.
    Saw shipping schedule as 9 May but till now still not able to track shipping number.
    Can you adv when shipping can be make?

    Question : [Re] Inquiry for the item from 242****

    Hello,

    Thank you for your message.

    We have just double checked why there is a delivery delay and it is actually because you have a cancellation request and therefore Qxpress rejected the parcel.

    Kindly advice why you would like to make the cancellation. We will be able to deliver all 3 items out as per normal after you remove the cancellation.

    Thanks and regards,
    Goldwood

    Answer : [Re] Inquiry for the item from 242****

    Hi Seller,

    I only cancel one of the t shirt only.
    Cancellation due to no reply from you earlier on the sleeve dimension for the unisex type.
    Kindly proceed to deliver the bal 2 t shirts.

    Question : [Re] Inquiry for the item from 242****

    I had just called up Qoo10 and Qxpress and they say no such thing Qxpress will reject the parcel.
    Pls adv the tracking number.

    Answer : [Re] Inquiry for the item from 242****

    btw, before i do the cancellation, i had checked with Qoo10 and they told me no problem to cancel since no schedule for delivery yet.

    Kindly adv tracking number, if not pls let me know when you will make delivery to Qxpress.

    Question : [Re] Inquiry for the item from 242****

    Hello,

    Thank you for your message

    We are so sorry for the delay, as we have checked. We have canceled one of your order and repack the remaining items that you have ordered.

    Thanks and Regards,
    Goldwood

♥ MARVEL CHIBI HEROES T-SHIRT - KIDS ♥ - Quality Product | Marvel Avengers | Authentic
♥ MARVEL CHIBI HEROES T-SHIRT - KIDS ♥ - Quality Product | Marvel Avengers | Authentic
Item Q&A
♥ MARVEL MINI IRON MAN T-SHIRT ♥ - Quality Product | Marvel Avengers| authentic
♥ MARVEL MINI IRON MAN T-SHIRT ♥ - Quality Product | Marvel Avengers| authentic
Item Q&A
♥ Pocket Disney Mickey Unisex T-Shirt ♥ Pocket Couple Tee Limited Edition Stocks
♥ Pocket Disney Mickey Unisex T-Shirt ♥ Pocket Couple Tee Limited Edition Stocks
Item Q&A
  • Question : Inquiry for the item from toh****Apr 05, 2019

    Hi may i do self collect?

    Answer : [Re] Inquiry for the item from toh****

    Hello,

    Thank you for your message.

    Currently, all our orders are managed by Qxpress and we do not have self-collection service yet.

    Best Regards,
    Goldwood

  • Question : Inquiry for the item from tms****Feb 22, 2019

    Hi,

    What is the shoulder length of the t shirt for each size?
    Thanks.

    Answer : [Re] Inquiry for the item from tms****

    Hello,

    Thank you for your enquiry.

    Please find attached for the size chart as requested.


    Regards and Thanks,
    Goldwood

  • Question : Inquiry for the item from pan****Feb 07, 2019

    Is the T-shirt 100% cotton?

    Answer : [Re] Inquiry for the item from pan****

    Hello,

    Thank you for your enquiry.

    Yes, the Tee is 100% cotton.

    Thanks and regards,
    Goldwood

Disney Unisex Tee Shirt I Goldwood Local Singapore I Authentic Mickey
Disney Unisex Tee Shirt I Goldwood Local Singapore I Authentic Mickey
Item Q&A
  • Question : Inquiry related return and exchange from joa****Mar 16, 2019

    Hi, can I exchange one of the t shirt that I bought from L size to M size?

    Answer : [Re] Inquiry related return and exchange from joa****

    Hello,

    Thank you for your email.

    I regret to inform you that sales items are non exchangeable or refundable. However, out of goodwill, we will allow a one time exchange.

    Kindly confirm that you would like a M nine styles glow navy blue. We will reserve it for you for one week.

    Do note that exchanges will take place at our warehouse on weekdays 9-6pm.

    AIS Industrial Building
    103 Kallang Avenue #03-02
    Singapore 339504

    Thanks and regards,
    Goldwood

    Question : [Re] Inquiry related return and exchange from joa****

    Thank you, will go there for exchange

    Answer : [Re] Inquiry related return and exchange from joa****

    Thank you, will go there for exchange

    Question : [Re] Inquiry related return and exchange from joa****

    Hello,

    Thank you. Do look for Sandra to do the exchange.

    Thanks and regards,
    Goldwood

  • Question : Inquiry for the item from jun****Mar 07, 2019

  • Question : Inquiry for the item from pat****Feb 25, 2019

  • Question : Inquiry for the item from yin****Feb 24, 2019

    Hi, I previously bought the Chope t-shirt from your pop-up at Robinsons. After one wash and the Chope red lettering faded! Pls advise what you can do for me. I bought 6 t-shirts in total and hope the rest will be ok after wash.

    Answer : [Re] Inquiry for the item from yin****

    Hello,

    Thank you for your email.

    Kindly email us at customercare@goldwood.sg and send a picture of your faded t-shirt.

    We really regret hearing such feedback and will reply you further after your email.

    Thanks and regards,
    Goldwood

  • Question : Inquiry for the item from chi****Feb 23, 2019

+View all Notice, FAQ, Q&A >>
Goldwood Disney Official Kids T-shirt
Goldwood Disney Official Kids T-shirt
Item Q&A
  • Question : Inquiry related delivery from ich****Feb 14, 2019

    Hi Seller,

    My 1st order with your company just shipped out. I like to place order again but I realise that the Kids T-shirt shipping is SGD80. Is this a typo?

    Please advise. Thank you

    Answer : [Re] Inquiry related delivery from ich****

    Hello,

    Thank you for your email.

    The shipping by Qexpress should be free.

    If you still face difficulties with the shipping rate even after refreshing, do take a screenshot and send it to us.

    Thanks and regards,
    Goldwood

  • Question : Inquiry for the item from yvo****Jan 31, 2019

  • Question : Inquiry for the item from rob****Jan 30, 2019

    Hi Seller, can I purchase online here, and pick up the items personally at your place? Thanks.

    Answer : [Re] Inquiry for the item from rob****

    Hello,

    Thank you for your email.

    We are unable to allow you to do self collection on our Qoo10 platform as deliveries are managed by Qooexpress.

    If you purchase from our website www.goldwood.sg, we can allow for a self collection.

    We seek your kind understanding.

    Thanks and regards,
    Goldwood

  • Question : Inquiry related delivery from kah****Jan 26, 2019

    Hi seller, if I order today can I receive it before Thursday?

    Answer : [Re] Inquiry related delivery from kah****

    Hello,

    Thank you for your email.

    You should be able to receive it before Thursday.

    Thanks and regards,
    Goldwood

  • Question : Inquiry related return and exchange from lim****Jan 26, 2019

+View all Notice, FAQ, Q&A >>
♥  CNY Tote Bag Store your angbao and oranges  ♥ Chinese New Year Goldwood Limited Edition
♥ CNY Tote Bag Store your angbao and oranges ♥ Chinese New Year Goldwood Limited Edition
Item Q&A
  • Question : Inquiry for the item from apr****Jan 27, 2019

    Do the lunch bags have zip or what type of closure.

    Answer : [Re] Inquiry for the item from apr****

    Hello,

    Thank you for your email.

    The lunch bags do not have zips.

    Thanks and regards,
    Goldwood

  • Question : Inquiry related return and exchange from ant****Jan 23, 2019

    Hi, you had sent me the wrong item. I had ordered the bag but you sent me the yellow color bag. Could you please exchange? And I would also like the exchange the XL t shirt to XS, is that possible to do an exchange? Kindly please advise. Thank you.

    Answer : [Re] Inquiry related return and exchange from ant****

    Already answered inquiry. If you have another any question, please contact to us.

    Question : [Re] Inquiry related return and exchange from ant****

    Can let me know where is your warehouse located?

    Answer : [Re] Inquiry related return and exchange from ant****

    Please let me if you still have the stock of the bag and the XS T-shirt.

    Question : [Re] Inquiry related return and exchange from ant****

    Hello,

    Kindly reply us in the other thread where we discussed the exchange of the shirt and bag so that we can follow up and check its availability.

    Either that or you can inform me again what items we sent and what you would like to have.

    Our warehouse is located at

    AIS Industrial Building
    103 Kallang Avenue #03-02
    Singapore 339504

    Thanks and regards,
    Goldwood

♥ Disney Mickey Huat Ah Unisex Kids T-Shirt ♥ - | Bestseller | Quality Product | Cotton
♥ Disney Mickey Huat Ah Unisex Kids T-Shirt ♥ - | Bestseller | Quality Product | Cotton
Item Q&A
  • Question : Inquiry for the item from blu****Jan 23, 2019

    Hi,
    When new stock coming for kids red, S and M size?

    Answer : [Re] Inquiry for the item from blu****

    Hello,

    Thank you for your email.

    The new stock will go to our website first. Kindly check the size availability from there.

    www.goldwood.sg

    Thank you!

    Regards,
    Goldwood

  • Question : Inquiry for the item from c_t****Jan 05, 2019

♥ Disney Mickey and Minnie Hoodie Travel Pillow  ♥ - Two Way Design | Bestseller | Quality Product
♥ Disney Mickey and Minnie Hoodie Travel Pillow ♥ - Two Way Design | Bestseller | Quality Product
Item Q&A
  • Question : Inquiry related delivery from chi****Jan 18, 2019

    Hi, is there some error in the shipping cost? It shows $80. Thanks

    Answer : [Re] Inquiry related delivery from chi****

    Hello,

    Thank you for your email.

    Kindly send us a screenshot so that we can assess the situation.

    Thanks and regards,
    Goldwood

    Question : [Re] Inquiry related delivery from chi****

    Hi, pls see the screenshot from this morning. It’s reverted to free shipping in late morning and i have placed order. Thanks!

    Answer : [Re] Inquiry related delivery from chi****

    Hello,

    I am glad all is good.

    Thanks,
    Goldwood

  • Question : Inquiry for the item from fns****Dec 10, 2018

    isit air inflate?

    Answer : [Re] Inquiry for the item from fns****

    Hello

    It is made of stuff cotton!

    Thanks and regards
    Goldwood

♥ Disney Mickey Silhouette Unisex Kids T-Shirt ♥ - | Bestseller | Quality Product | Cotton
♥ Disney Mickey Silhouette Unisex Kids T-Shirt ♥ - | Bestseller | Quality Product | Cotton
Item Q&A
  • Question : Inquiry related return and exchange from 211****Jan 07, 2019

    Hi,
    I received my items and have requested for an exchange as they are both too big.
    May I know what is the address I should mail it to or where I can exchange the item?
    Thanks

    Answer : [Re] Inquiry related return and exchange from 211****

    Hello,

    Thank you for your email.

    Have we made a confirmation for an exchange before?

    Sales items are non exchangeable or refundable.

    However, out of goodwill, we will allow for a one time exchange.

    The exchanges will take place at our warehouse.

    AIS Industrial Building
    103 Kallang Avenue #03-02
    Singapore 339504

    Operating hours: 9.30am to 7pm.

    Kindly advice what size and designs you bought and what size and designs you are exchanging to.

    Thanks and regards,
    Goldwood

    Question : [Re] Inquiry related return and exchange from 211****

    Hi,
    I have put up the request for the exchange on qoo10 but it has not been confirmed yet.
    I had purchased the Design:1010 Shiok T-Shirt in sizes S and L, however they are too big. I would like to exchange them for a size XS and M if possible.
    I am also awaiting another order Cart no. 124302350 that is scheduled for shipping that may require an exchange in the sizes as well as I bought them in the similar sizes. Thank you for making the exception for my sales items.Do I mail it to the warehouse for the exchange or go down personally to exchange it?

    Answer : [Re] Inquiry related return and exchange from 211****

    Hello,



    Thank you for your email.



    Kindly inform us on what your other order number is. It is likely that is is already pending for delivery and so it would be tough to change your order.



    As for the exchange, you will have to come down personally to do the one for one exchange. Kindly advice if this arrangement is okay for you.



    Thanks and regards,

    Goldwood

    Hello,

    Is your other order number 287518329? What would you like to change your order to? Kindly advice.

    Thanks and regards,
    Goldwood
    (Jan 07, 2019 17:54)

    Question : [Re] Inquiry related return and exchange from 211****

    Hi,
    Yes the other order number is 287518328 and 287518329. I would like to change the items for design 1009 chope T-shirt size XS and M. Thank you.

    Noted, I will come down this week to exchange for Design:1010 Shiok T-Shirt size XS and M for my order 287404418 and 287404419. May I know if you are open on the weekends?

    Answer : [Re] Inquiry related return and exchange from 211****

    Hello,

    Thank you for your reply.

    We have changed your order to chope XS and M.

    As for the exchange, we are only open on weekdays, 9.30am to 7pm as that is our office hours.

    Kindly advice if you would still like to do the exchange.

    Thanks and regards,
    Goldwood

  • Question : In Adult sizeSep 07, 2018

    Hi, went to the shop and saw these but unfortunately that time kid size is unavailable. Here I found kid size but do you have adult size for this design? Thanks in advance!

    Answer : [Re] In Adult size

    I found them thanks!

    Question : [Re] In Adult size

    Already answered inquiry. If you have another any question, please contact to us.

♥ Disney Mickey Silhouette Unisex T-Shirt ♥ - | Bestseller | Quality Product | Singapore | Cotton
♥ Disney Mickey Silhouette Unisex T-Shirt ♥ - | Bestseller | Quality Product | Singapore | Cotton
Item Q&A
  • Question : Inquiry for the item from ng3****Dec 27, 2018

  • Question : Inquiry for the item from ang****Nov 15, 2018

    Hi, when available for size XL?

    Answer : [Re] Inquiry for the item from ang****

    Hello,

    May i know which colour are you looking for?

    Hope to hear from you soon!

    With Love,
    Goldwood

  • Question : Inquiry for the item from jul****Nov 07, 2018

    Hi,
    Could you jindly check qpost as I had asked a question re exchange two weeks ago but did not hear confirmation from you. Can you let me know if i can go to your outlet at the central mall to change from XL to L please? Thanks.......J

    Answer : [Re] Inquiry for the item from jul****

    Hello,

    Apologies for the late response.

    Please confirm that you will like to change the following:
    Disney Mickey Silhouette Unisex T-Shirt Red XL to Disney Mickey Silhouette Unisex T-Shirt Red L

    Exchange location will be at Central L'zzie.

    Please confirm before we can send down the shirt :)

    Once again, our apologies for the late response.

    With Love,
    Goldwood

  • Question : ExchangeOct 03, 2018

    Dear Sir/Mdm,

    I have sent repeated text to exchange the size of my 2 t-shirts and had not heard back from you. Text sent to you on 21 Sep, 25 Sep, 27 Sep and 1 Oct.

    Tshirts were bought at 2 for S$38.10 and XXL were too big for me. Hope that you will not ignore this and appreciate for your prompt reply.

    Answer : [Re] Exchange

    Hello

    We apologise for the delay in getting back to you.

    We are able to send to our L'zzie or Elisa Litz retail shop for the exchange.

    Please kindly advise!

    Thanks and regards
    Goldwood

♥ Disney Mickey Shiok Unisex T-Shirt ♥ - | Bestseller | Quality Product | Singapore | Cotton
♥ Disney Mickey Shiok Unisex T-Shirt ♥ - | Bestseller | Quality Product | Singapore | Cotton
Item Q&A
  • Question : Inquiry related return and exchange from kar****Nov 27, 2018

  • Question : Inquiry related cancel and refund from joa****Nov 26, 2018

    Hi, I have left a few message but I have yet to receive any reply on my cancel and refund request! Appreciate ur reply pls.. thanks!

    Answer : [Re] Inquiry related cancel and refund from joa****

    Hello,

    We are still checking with Qoo10 regarding your order. We have send out the orders and now waiting Qoo10 to verify.

    Sorry for any inconvenience caused!

    With Thanks and Regards,
    Goldwood

    Question : [Re] Inquiry related cancel and refund from joa****

    Hi, but I have already cancelled the order why still send out?

    Answer : [Re] Inquiry related cancel and refund from joa****

    Also earlier on, u have mentioned that I can change my order but why are u sending out the incorrect order? Pls advise how to return and get the refund!!

    Question : [Re] Inquiry related cancel and refund from joa****

    Hi,

    we are waiting for qoo10 to verify. we will definitely refund as soon as we get a confirmation.

    sorry for any inconvenience caused!

    With Regards,
    Goldwood

♥ Disney Mickey Huat Ah Unisex T-Shirt ♥ - | Bestseller | Quality Product | Singapore | Cotton
♥ Disney Mickey Huat Ah Unisex T-Shirt ♥ - | Bestseller | Quality Product | Singapore | Cotton
Item Q&A
  • Question : Inquiry for the item from hen****Oct 29, 2018

  • Question : Inquiry for the item from jas****Oct 27, 2018

    Any restock of red XL?

    Answer : [Re] Inquiry for the item from jas****

    Hello,

    Thank you for your enquiry!

    You visit our website on www.goldwood.sg! we have more stocks there :)

    Hope this helps!

    With Thanks and Regards,
    Goldwood