Q&A board

Available
Self Collection Address: 625 Aljunied Road #06-04 S(389836)
Monday to Friday 930am - 430pm
Q & A Lists
Item Question & Answer
[HomeApp] ★ FANCO Eco-Lite 45 52 inch ★ Ceiling fan with LED Light Remote. FREE BULBS / INSTALLATION
[HomeApp] ★ FANCO Eco-Lite 45 52 inch ★ Ceiling fan with LED Light Remote. FREE BULBS / INSTALLATION
Item Q&A
  • Question : Inquiry for the item from ech****Mar 21, 2019

  • Question : Inquiry for the item from pur****Feb 24, 2019

    Hi there, can I install the 52 inch fan in my bedroom? Will it make the room cooler as compared to 45 inch?

    Answer : [Re] Inquiry for the item from pur****

    52 inch can only fit master bedroom of bto flat or bedroom of old gen flat

  • Question : Inquiry for the item from shi****Feb 17, 2019

  • Question : Inquiry for the item from Roo****Feb 08, 2019

    Does Fanco ecolite 45" come with free installation.for $208 ?
    Roopi

    Answer : [Re] Inquiry for the item from Roo****

    there is an option to add on with installation

  • Question : Inquiry for the item from aci****Feb 01, 2019

+View all Notice, FAQ, Q&A >>
Designer Automatic Infrared Sensor Soft Closing Waste / Trash / Dustbin / Rubbish Bin.
Designer Automatic Infrared Sensor Soft Closing Waste / Trash / Dustbin / Rubbish Bin.
Item Q&A
  • Question : Inquiry for the item from S16****Mar 20, 2019

    Hi Seller,

    For the Sensible Life 10L Bin, may i check on 2 things? Thanks.
    1. Do I need to permanently fix the bin to a power socket?
    2. I understand its battery operated and rechargeable batteries are used. Can it uses normal batteries in case rechargeable ones become faulty over time?

    Regards
    Betty

    Answer : [Re] Inquiry for the item from S16****

    1. no need. battery need to be charged for 4-5hours. and it will last for approx 8 months

    2. not able to use normal battery

    Question : [Re] Inquiry for the item from S16****

    Hi Seller,

    If normal batteries cannot be used and if the rechargeable ones become faulty and cannot be used, where can I obtain replacement for the rechargeable batteries? Do you sell the rechargeable batteries separately? If so, how much does a set of the rechargeable batteries cost? Thanks.

    Regards
    Betty

    Answer : [Re] Inquiry for the item from S16****

    yes. we do sell the rechargable battery at $40.

  • Question : Inquiry for the item from gig****Feb 25, 2019

    Hi mY i know when will be optimal 12L black colour restock?

    Answer : [Re] Inquiry for the item from gig****

    probably in mid march

  • Question : Inquiry related delivery from BET****Feb 16, 2019

  • Question : Inquiry related delivery from sks****Dec 17, 2018

    It says free shipping from qprime. However when I add item into my cart, it charges me 3.99 for shipping

    Answer : [Re] Inquiry related delivery from sks****

    qprime needs $60 and above to get free delivery

    Question : [Re] Inquiry related delivery from sks****

    It wasn’t stated properly, it just shows free shipping

    Answer : [Re] Inquiry related delivery from sks****

    This issue is on qoo10 system. We have already reflected that to them

    Question : [Re] Inquiry related delivery from sks****

    Noted, thanks for prompt reply. I will purchase from another seller.

    Answer : [Re] Inquiry related delivery from sks****

    ok

  • Question : Inquiry for the item from dar****Nov 18, 2018

    Hi Good day! May i know when will the knight series silver colour will be restocked? thanks!

    Answer : [Re] Inquiry for the item from dar****

    Will arrive in 2 weeks

+View all Notice, FAQ, Q&A >>
[5 Days only!!] ★★ FANCO A-CON ACON 42 52 ★★ Ceiling fan with Light n Remote.
[5 Days only!!] ★★ FANCO A-CON ACON 42 52 ★★ Ceiling fan with Light n Remote.
Item Q&A
  • Question : Inquiry for the item from cin****Mar 19, 2019

  • Question : Inquiry for the item from dap****Mar 06, 2019

    hi, if get normal light bulb and after a year or so i wanted to change to tri-col led lighting myself. can i do so? isit difficult?

    Answer : [Re] Inquiry for the item from dap****

    Need to know how to remove the holder... not difficult.

  • Question : Inquiry from cub****Feb 17, 2019

    Hi, will there be extra charges for dismantling original ceiling fan prior to installation?

    Answer : [Re] Inquiry from cub****

    No. it's inclusive

  • Question : Inquiry for the item from dol****Feb 13, 2019

  • Question : Inquiry for the item from dol****Feb 12, 2019

+View all Notice, FAQ, Q&A >>
2 SETS FANCO Acon 42 / 52 inch Ceiling Fan Buddy bundle. Includes Remote LED light + Installation
2 SETS FANCO Acon 42 / 52 inch Ceiling Fan Buddy bundle. Includes Remote LED light + Installation
Item Q&A
  • Question : Inquiry for the item from men****Mar 19, 2019

    Hi. How to get 2 sets for sgd 440 with free installation? Actually I want to buy 4 sets 42 inch celing fan with light and 1 set 52 inch ceiling fan. How to place order then can have cheapest pricr?

    Answer : [Re] Inquiry for the item from men****

    Sorry. This listing no longer valid as qoo10 already stopped the voucher

  • Question : Inquiry for the item from 237****Nov 23, 2018

    Hi is the 2 for 500 promo still on?

    Answer : [Re] Inquiry for the item from 237****

    yes

  • Question : Inquiry for the item from cat****Oct 15, 2018

    Hi may i check if buy 2 sets is $500?

    Answer : [Re] Inquiry for the item from cat****

    sorry. this is the old post. the $100 voucher is not applicable now

  • Question : Abt the LED lightNov 30, 2017

    May I know if in the even the LED light faulty, can this be replaced and the LED easy to buy from normal lighting shop? It the LED light bright enough for the bedroom?

    Answer : [Re] Abt the LED light

    The led panel is very bright for bedroom. This led panel can be purchase from us if its spoil. We are selling it at $45. Or can be purchase at most lighting shop that sell fans

Designer Waste / Trash / Dustbin / Rubbish / Dust Bin with soft closing Mechanism. Quiet silent.
Designer Waste / Trash / Dustbin / Rubbish / Dust Bin with soft closing Mechanism. Quiet silent.
Item Q&A
  • Question : Inquiry for the item from ger****Mar 17, 2019

  • Question : Inquiry for the item from ger****Mar 17, 2019

  • Question : Inquiry for the item from bak****Dec 02, 2018

  • Question : Inquiry for the item from kid****Mar 19, 2018

    Do u ve blue color bin with 30L?

    Answer : [Re] Inquiry for the item from kid****

    No we dont

[HomeApp] ★★ FANCO A-CON ACON 42 52 ★★ Ceiling fan with Light n Remote.
[HomeApp] ★★ FANCO A-CON ACON 42 52 ★★ Ceiling fan with Light n Remote.
Item Q&A
  • Question : Inquiry for the item from mah****Mar 15, 2019

    For Tri-color LED, is it 24W?

    Answer : [Re] Inquiry for the item from mah****

    18w

  • Question : Inquiry from icu****Feb 18, 2019

    Can installation on sunday?

    Answer : [Re] Inquiry from icu****

    installation only from Monday to Saturday

  • Question : Inquiry from icu****Feb 18, 2019

    Can install on sunday???

    Answer : [Re] Inquiry from icu****

    .

  • Question : Inquiry for the item from Tub****Jan 23, 2019

    Can I install my own bulb if i don't select the bulb option at all? Is the light option still available even if I don't select the light option?

    Answer : [Re] Inquiry for the item from Tub****

    Yes. just choose no bulb

  • Question : Inquiry for the item from dik****Jan 19, 2019

    I was told by the installation guy that I do not need to do anything for the warranty, just keep Qoo10 receipt ?

    Answer : [Re] Inquiry for the item from dik****

    yes Correct. just keep the qoo10 receipt for proof of purchase

+View all Notice, FAQ, Q&A >>
[HomeApp] Fanco FFM 6000 48 inch Ceiling Fan with Light and Original Fanco Remote. FREE INSTALLATION
[HomeApp] Fanco FFM 6000 48 inch Ceiling Fan with Light and Original Fanco Remote. FREE INSTALLATION
Item Q&A
  • Question : Inquiry from rio****Feb 16, 2019

    Hi Seller,

    How long is the standard warranty and who cover the warranty?

    Answer : [Re] Inquiry from rio****

    1 year warranty on parts and lifetime on motor by fanco singapore

  • Question : Inquiry for the item from iki****Dec 10, 2018

  • Question : Inquiry from lyo****Oct 12, 2018

    The light on/off is not working on my remote after a month usage, the rest of the buttons are fine. Can you advice what can I do on my part? Turn it in for repair? Buy new one?

    Answer : [Re] Inquiry from lyo****

    It's under warranty if it's only 1 month. call fanco for servicing. 67667277

    Question : [Re] Inquiry from lyo****

    I may have unintentionally disposed of the box together with the warranty card and invoice. Do you happen to keep a copy on your side?

    Answer : [Re] Inquiry from lyo****

    maybe you can let me know your order number... I see if I can still retrieve from qoo10 system

    Question : [Re] Inquiry from lyo****

    order no. 273803790

    Answer : [Re] Inquiry from lyo****

    ok

    Question : [Re] Inquiry from lyo****

    did you manage to find it?

    Answer : [Re] Inquiry from lyo****

    I can't find it on the record. can I have your name? the buyer name or nick

  • Question : Inquiry for the item from ast****Apr 04, 2018

    Hi, for the installation will the installer help to dismantle the existing fan?

    Answer : [Re] Inquiry for the item from ast****

    Yes. It's inclusive of removal of old fan

  • Question : Inquiry from sea****Mar 19, 2018

    Hi I would like to confirm that the additional cost of installing the fan on a false ceiling to replace a light is still $100. Thanks.

    Answer : [Re] Inquiry from sea****

    You might want to WhatsApp us at 81257188

+View all Notice, FAQ, Q&A >>
[HomeApp] ★★ FANCO FFM 2000 ★★ Ceiling Fan 52 inch. Light Kit / Installation. LIFETIME Warranty.
[HomeApp] ★★ FANCO FFM 2000 ★★ Ceiling Fan 52 inch. Light Kit / Installation. LIFETIME Warranty.
Item Q&A
  • Question : Inquiry from 242****Jan 21, 2019

  • Question : Inquiry for the item from sgo****Jan 05, 2019

    Hi,

    For the 402 3L, is it installed with three 9.5w led bulb? And for 402 5L, is it installed with five 9.5w led bulb? Thanks.

    Answer : [Re] Inquiry for the item from sgo****

    yes

  • Question : Inquiry for the item from ter****Nov 30, 2018

    hi does this comes with warranty... tq

    Answer : [Re] Inquiry for the item from ter****

    1 year on parts and lifetime on motor

  • Question : I HAVE A QUESTION BEFORE BUYINGOct 24, 2018

    I HAVE A QUESTION BEFORE BUYING SO I SENT whatsapp to 8125 7188 . BUT NO ONE REPLYING.

    WHAT IS ALTERNATIVE CONTACT TO TALK TO YOU?

    Answer : [Re] I HAVE A QUESTION BEFORE BUYING

    the person with the phone is 9verseas. you can contact us at 98523072 instead

  • Question : Inquiry for the item from Jes****Mar 18, 2018

    Fan with lights kit must use remote control? Do your also do eclectical work to repostion old the light to a new position?

    Answer : [Re] Inquiry for the item from Jes****

    With light kit, you can either use the pull chain or upgrade with remote. Can do shifting of point. But there will be wire trunking. Cost is extra $20-$50

+View all Notice, FAQ, Q&A >>
★ Cartoon Night Light ★ Colour changing LED Silicon Night Light. Touch sensor USB Rechargable
★ Cartoon Night Light ★ Colour changing LED Silicon Night Light. Touch sensor USB Rechargable
Item Q&A
  • Question : Inquiry for the item from Dob****Dec 19, 2018

    You have ready stock? Can I collect tmr afternoon? Thanks.

    Answer : [Re] Inquiry for the item from Dob****

    Yes. We are opwn from Monday to Friday 930-430pm

  • Question : Inquiry related delivery from ser****Dec 17, 2018

  • Question : Inquiry for the item from hui****Dec 07, 2018

  • Question : Inquiry for the item from Mun****Dec 06, 2018

  • Question : Inquiry for the item from Jan****Dec 01, 2018

+View all Notice, FAQ, Q&A >>
[HomeApp] FANCO FFM 2000 52 inch Ceiling Fan / Light Kits Available. Installation option
[HomeApp] FANCO FFM 2000 52 inch Ceiling Fan / Light Kits Available. Installation option
Item Q&A
  • Notice :Self CollectionAug 10, 2017

    • Question : Inquiry from kkl****Nov 17, 2018

      Hi, I want to replace my current ceiling fan. The installation charges including remove and dispose the old unit?

      Answer : [Re] Inquiry from kkl****

      removal of old fan is inclusive. but we will not dispose for you

      Question : [Re] Inquiry from kkl****

      Noted with thanks

      Answer : [Re] Inquiry from kkl****

      .....

    • Question : Inquiry for the item from jan****Aug 27, 2018

      Hi about the light bulb, are they using led e27 model?

      Answer : [Re] Inquiry for the item from jan****

      yes

      Question : [Re] Inquiry for the item from jan****

      Do u have the other type of lighting for these model?

      Answer : [Re] Inquiry for the item from jan****

      no

    • Question : Inquiry for the item from clo****Aug 27, 2018

      Hi, do u provide installation service of Fanco ceiling fan? How much is the fee? I hav a few Fanco fan to be installed. Thanks.

      Answer : [Re] Inquiry for the item from clo****

      you can WhatsApp us at 81257188 for the charges. thank you

    • Question : Box SizeAug 19, 2018

      Hi, May I know the box dimensions of FANCO FFM 2000 52 inch ceiling Fan? Thanks!

      Answer : [Re] Box Size

      98319700

      Question : [Re] Box Size

      60x45x45cm

    +View all Notice, FAQ, Q&A >>
    [HomeApp] Original Fanco Ceiling Fan Remote Control and Receiver. For all SG Models. 1 year warranty
    [HomeApp] Original Fanco Ceiling Fan Remote Control and Receiver. For all SG Models. 1 year warranty
    Item Q&A
    • Notice :Self CollectionAug 10, 2017

      • Question : Inquiry for the item from kok****Nov 08, 2018

        The receiver will be installed to the base of the fan?

        Answer : [Re] Inquiry for the item from kok****

        answer3d you

      • Question : Inquiry for the item from kok****Nov 08, 2018

        Compatible for fanco air track?
        Is the installation guide for the receiver included?

        Answer : [Re] Inquiry for the item from kok****

        yes it's compatible. that is a diagram guide to show you how to connect the wires

      • Question : Inquiry for the item from nix****Jul 07, 2018

        Can the remote replace my current one ?

        Answer : [Re] Inquiry for the item from nix****

        no. you need to purchase your replacement from fanco

      • Question : Inquiry for the item from ren****Aug 14, 2017

        Hi,

        May i know where do i fix the receiver?

        Answer : [Re] Inquiry for the item from ren****

        Receiver is to be fixed onto the fan

      +View all Notice, FAQ, Q&A >>
      Trash bags Refill for Upella Waste Bin Knight Optimal 12L Sensible 10L 15L. 5 packs/125 pieces
      Trash bags Refill for Upella Waste Bin Knight Optimal 12L Sensible 10L 15L. 5 packs/125 pieces
      Item Q&A
      • Question : Inquiry for the item from cin****Aug 29, 2018

        Hi Seller,
        I bought the Optimal Life 5L bin from you last month. Just wondering if you sell the trash bag refills for 5L?

        Answer : [Re] Inquiry for the item from cin****

        We don't have the 5L trash bag. 5L can use normal plastic bags from ntuc etc.

        Question : [Re] Inquiry for the item from cin****

        Ok noted Seller. But I like your trash bag better compared to those normal plastic bag.

        Answer : [Re] Inquiry for the item from cin****

        currently we don't take in the 5L bag as the demand is low . sorry about that

        Question : [Re] Inquiry for the item from cin****

        Sad :(

        Answer : [Re] Inquiry for the item from cin****

        .

      • Question : Inquiry for the item from kri****Jun 08, 2018

        Hey seller, may I know how many plastic bags in each pack?

        Answer : [Re] Inquiry for the item from kri****

        It's stated on the title. 25 pieces per pack

      LED Surface Panel Light ceiling mount 12 / 18 / 24 watts. Available in daylight warm black border
      LED Surface Panel Light ceiling mount 12 / 18 / 24 watts. Available in daylight warm black border
      Item Q&A
      • Question : Inquiry from Jan****Aug 16, 2018

      • Question : Inquiry for the item from lee****Jul 06, 2018

      • Question : Inquiry related delivery from fir****Apr 03, 2018

      • Question : Inquiry for the item from lil****Mar 30, 2018

        Do you have tri- light for 18W?

        Answer : [Re] Inquiry for the item from lil****

        Nope

      • Question : Inquiry for the item from col****Mar 09, 2018

        does it includes LED driver as well or only light?

        Answer : [Re] Inquiry for the item from col****

        It's inclusive of driver

      +View all Notice, FAQ, Q&A >>
      2 SETS Fanco FFM 6000 48 inch Ceiling Fan + Light Kit andRemote. FREE INSTALLATION
      2 SETS Fanco FFM 6000 48 inch Ceiling Fan + Light Kit andRemote. FREE INSTALLATION
      Item Q&A
      • Question : Inquiry for the item from per****Mar 17, 2018

        Hello, I think no more $100 cart coupon?

        Answer : [Re] Inquiry for the item from per****

        Now only $50 voucher for $300. If you want to buy 2 sets, you will need to use 2 account to order

      [HomeApp] Automatic Sensor Soap Sanitizer Dispenser Stainless Steel Touch-free for Kitchen Bathrooom
      [HomeApp] Automatic Sensor Soap Sanitizer Dispenser Stainless Steel Touch-free for Kitchen Bathrooom
      Item Q&A
      • Question : Hi SellerFeb 14, 2018

        Is it possible to have a 1 to 1 exchange of the item? I just bought it last friday (Feb 9) and the sensor seems not functioning anymore. I already change to a new battery and it's still not working. By the way before using the dispenser I covered the base part with plastic so that water would not go inside. Looking forward to your reply.

        Answer : [Re] Hi Seller

        Can. But we will only be reopen on 22nd feb

        Question : [Re] Hi Seller

        Thats great. So that means I just need to show the receipt and the item with box if I'll go there manually?

        Answer : [Re] Hi Seller

        Yes.

        Question : [Re] Hi Seller

        Okay thank you. Will bring the item after the holiday

        Answer : [Re] Hi Seller

        Do give us a call before coming down. 81257188

      • Question : 关于商品joh****会员的咨询。Jan 29, 2018

      • Question : Inquiry related delivery from sih****Jan 05, 2018

        Hi, will like to have your address for self collection purposes.

        Answer : [Re] Inquiry related delivery from sih****

        Currently is out of stock. Will only be available after next wednesday

      ★★ FREE 3D / IMAX Movies ★★ Virtual Reality VR Headset 3D glasses. FREE APP for movies and games.
      ★★ FREE 3D / IMAX Movies ★★ Virtual Reality VR Headset 3D glasses. FREE APP for movies and games.
      Item Q&A
      • Question : Inquiry for the item from xia****Jan 31, 2018

      • Question : Inquiry for the item from xia****Jan 31, 2018

      • Question : How do I choose self collection?Nov 29, 2015

        Hi how do I choose the meet up/self collection? And can I get it before christmas?

        Answer : [Re] How do I choose self collection?

        please whatsapp me directly at 98523072

        ready stock

      ★★ FANCO Air Track ★★ Ceiling Fan 48 56 inch. Local LIFE TIME Warranty by fanco Aluminum Motor. Comes with remote wall regulator LED Lights. WH MS GM AB Singapore Safety Mark
      ★★ FANCO Air Track ★★ Ceiling Fan 48 56 inch. Local LIFE TIME Warranty by fanco Aluminum Motor. Comes with remote wall regulator LED Lights. WH MS GM AB Singapore Safety Mark
      Item Q&A
      • Question : Light and installationJun 30, 2017

        Hi seller

        for light kit 402 5L...how come no option given to select LED lights? (like your FFM2000 series)....
        also during order, there's no selection of installation.....

        thanx

        Answer : [Re] Light and installation

        Actually you can whatsapp us at 81257188 to place order for this air track as its selling at a higher price on qoo10.

        Alternatively, you can purchase and call us for addon. Then the addon fee can pay the installer when he is there

      • Question : Inquiry for the item from ken****Jun 24, 2017

        Does the price includes installation?

        Answer : [Re] Inquiry for the item from ken****

        Installation fee is additional $50 per set on concrete ceiling with existing electrical point.

      • Question : [About Item] Related InquiriesFeb 22, 2017

      ★★ Fanco Aroma Ceiling Fan ★★ 54 inch FREE LED light and remote control. Local Lifetime warranty aluminum motor. ABS Blade WH MS GM AB Singapore Safety Mark
      ★★ Fanco Aroma Ceiling Fan ★★ 54 inch FREE LED light and remote control. Local Lifetime warranty aluminum motor. ABS Blade WH MS GM AB Singapore Safety Mark
      Item Q&A
      • Question : Inquiry from Lsh****Apr 07, 2017

        Hi do you have the led bulb for fanco aroma model ?

        Answer : [Re] Inquiry from Lsh****

        Aroma only have in tri-colour led

        Question : [Re] Inquiry from Lsh****

        do you sell it ? and how much? can link me ?

        Answer : [Re] Inquiry from Lsh****

        Aroma is using led panel. You might want to contact us at 81257188

      • Question : Glass Cover?May 08, 2016

        Can i request to change the Plastic cover to class cover?

        Answer : [Re] Glass Cover?

        hi.. its plastic cover..not possible to change to glass..

      • Question : InstallationMar 06, 2016

        Hi, can I request delivery guy to install the fan? If yes, how much will that be? I have existing point for my existing light, on concrete ceiling (no plaster/false ceiling). Thank you.

        Answer : [Re] Installation

        Installation is additional $50 on concrete ceiling with existing electrical point

      • Question : Remote not workingJan 09, 2016

        Hello
        The remote is not working. When I switch on the main, only the light comes on.

        Is there supposed to be a channel select on the remote?

        Answer : [Re] Remote not working

        you can call fanco directly at 6766 7277

      ★★ FANCO i-Con ★★ Ceiling Fan 48 inch. Local LIFE TIME Warranty by fanco Aluminum Motor. Comes with remote control wall regulator LED Lights. WH MS GM AB Singapore Safety Mark
      ★★ FANCO i-Con ★★ Ceiling Fan 48 inch. Local LIFE TIME Warranty by fanco Aluminum Motor. Comes with remote control wall regulator LED Lights. WH MS GM AB Singapore Safety Mark
      Item Q&A
      • Question : Fanco DC fanAug 10, 2016

        Hi, Is this DC motor? Do you have bigger sizes like 52" type? Thanks

        Answer : [Re] Fanco DC fan

        we only have 44, 60 or 66 inch dc motor fan from fanco. you may want to visit out website to see. www.homeapp.com.sg