Q&A board

Q & A Lists
Item Question & Answer
2 SIZES !!! DETACHABLE DOUBLE DECKER AND SUPER DOUBLE DECKER BED FRAME !! FREE N FAST DELIVERY !!
2 SIZES !!! DETACHABLE DOUBLE DECKER AND SUPER DOUBLE DECKER BED FRAME !! FREE N FAST DELIVERY !!
Item Q&A
  • Question : Inquiry for the item from ser****Jun 05, 2019

    Able to buy the plywood only on any link?

    Answer : [Re] Inquiry for the item from ser****

    Hi,
    Plywood is S$52 cash per piece and message your order to 8218 4200 if you are interest.
    Thank you

  • Question : Inquiry for the item from 239****Jun 03, 2019

    Do you have other design for double decker super singer size bed frame?

    Answer : [Re] Inquiry for the item from 239****

    Hi,
    Sorry, one design only at the moment.
    Thanks

  • Question : Inquiry related delivery from suz****May 15, 2019

    Hi if i order today can help deliver on 24th May Friday?

    Answer : [Re] Inquiry related delivery from suz****

    Hi,
    Yes

  • Question : Inquiry for the item from lxc****Mar 28, 2019

    Hi, I cannot buy 2 X diplomat super single spring mattress for this item?

    Answer : [Re] Inquiry for the item from lxc****

    Hi,
    Sorry for the inconvenience.
    You can indicate one more diplomat supper single mattress in the column memo to seller and pay cash upon receiving.
    Thank you and hope to hear from you soon.

  • Question : Inquiry for the item from eve****Jan 01, 2019

    Hi

    From the picture. The ladder is on the right. Can I ask if can custome male ladder on left of bed.

    Thank you

    Answer : [Re] Inquiry for the item from eve****

    Hi,
    The single size and request ladder on left side before delivery but super single size can not modify.
    Thank you

    Question : [Re] Inquiry for the item from eve****

    Can I ask if I can state delivery date?

    Answer : [Re] Inquiry for the item from eve****

    Already answered inquiry. If you have another any question, please contact to us.

+View all Notice, FAQ, Q&A >>
Spring Mattress In 4 Sizes *5 Years Warranty * Fast N Free Delivery * Anti Dustmite/ Fungal/bacteral
Spring Mattress In 4 Sizes *5 Years Warranty * Fast N Free Delivery * Anti Dustmite/ Fungal/bacteral
Item Q&A
  • Question : Inquiry related delivery from lee****Jun 04, 2019

    Hi, if I order today can the delivery be on Friday or latest Saturday 8 June 19.

    Answer : [Re] Inquiry related delivery from lee****

    Hi,
    May I know what size and delivery area?
    Hope to hear from you soon in order to arrange asap.

    Question : [Re] Inquiry related delivery from lee****

    Queen size mattress. Serangoon north.

    Answer : [Re] Inquiry related delivery from lee****

    Hi,
    Yes, delivery can be arranged on this Saturday if order is received by today .
    Thanks

  • Question : Inquiry related delivery from lee****Jun 04, 2019

    Queen size mattress. Serangoon north.

    Answer : [Re] Inquiry related delivery from lee****

    Hi,
    Yes, delivery can be arranged on this Saturday if order is received by today .
    Thanks

  • Question : Inquiry related delivery from der****Jun 01, 2019

  • Question : Inquiry related delivery from 245****May 26, 2019

  • Question : Inquiry for the item from yah****May 23, 2019

    CAN U DO DISPOSABLE FOR 1 single divan n mattress?

    Answer : [Re] Inquiry for the item from yah****

    Hi,
    Thank you for your interest but we are very sorry we do not provide disposal service.
    Thank you and regards

+View all Notice, FAQ, Q&A >>
[Promotion] New Arrival !! Detachable Metal Double Decker Bed Frame In White N Silver Colour !!!
[Promotion] New Arrival !! Detachable Metal Double Decker Bed Frame In White N Silver Colour !!!
Item Q&A
  • Question : Inquiry for the item from ah_****May 17, 2019

    Hi hi, if Im buying the pullout too but your option for mattress don’t not come with 3 mattress.
    And under the mattress Option what does the last option means? Pls see attached.

    Answer : [Re] Inquiry for the item from ah_****

    Hi hi would like to hear from u soon pls.

    Question : [Re] Inquiry for the item from ah_****

    Hi,
    Sorry for our late reply.
    The last option for add on means add on for two single size mattress (one single 6 inch foam and one single 6 inch spring mattress).
    As for the third mattress , you can choose your prefer mattress and indicate your interest in column memo to seller and pay cash upon receiving.
    thank you and regards

  • Question : Inquiry from lio****Dec 01, 2018

    Can u help with disposal of old bed?

    Answer : [Re] Inquiry from lio****

    Hi,
    We are very sorry, we don't provide disposal service. We suggest you call your area town council for free disposal service for bulky furniture.
    Thanks

  • Question : Inquiry for the item from tis****Sep 10, 2018

    Hi do you sell wooden frame single bunk beds, how much, thanks

    Answer : [Re] Inquiry for the item from tis****

    Hi,
    We only hv this item code 415688931 detachable double decker bed frame with wooden post offering at S$309.
    Thanks

  • Question : Inquiry related cancel and refund from Get****Jul 30, 2018

    Hello. To confirm the total width is 95cm? When will u be able to do delivery upon purchase (white+plywood)? Thanks.

    Answer : [Re] Inquiry related cancel and refund from Get****

    Hi,
    Thank you for your interest in our product.
    We are very sorry to confuse you. The width of our all double decker bed frame is at least 99cm except double decker item code 416413276 which is 95m but please also allow 1 to 2 cm allowance.
    Thank you and hope to hear from you soon.

    Question : [Re] Inquiry related cancel and refund from Get****

    Hello.

    In your other reply, 539142531, is 96cm. Please confirm the width is correct @ 96cm and not 99cm.

    Thanks for checking.

    Answer : [Re] Inquiry related cancel and refund from Get****

    Hi,
    Sorry for our earlier confusions caused you. The correct width of the bed frame is 99cm.
    Thank you and hope to hear from soon.

  • Question : Inquiry for the item from kra****Apr 10, 2018

    Can the ladder position be changed?

    Answer : [Re] Inquiry for the item from kra****

    Hi,
    Yes

+View all Notice, FAQ, Q&A >>
2 In 1 Metal Double Deck Bedframe ! Save Space !! In stock !! Fast Free Delivery N Free Installation
2 In 1 Metal Double Deck Bedframe ! Save Space !! In stock !! Fast Free Delivery N Free Installation
Item Q&A
  • Question : Inquiry related delivery from pin****May 02, 2019

  • Question : Inquiry from 261****Apr 04, 2019

    Hello there,

    I am keen on the metal double bed frame which the upper deck is single size and lower deck is double bed frame. Are you able to call me @ 8200-4195 or you prefer me to call you?
    Please advise, thanks!


    Regards,
    Jessica

    Answer : [Re] Inquiry from 261****

    Hi,
    Thank you for your interest.
    We will contact you soon.
    Regards

  • Question : Inquiry related delivery from Cat****Dec 29, 2018

    Hi, when is the earliest the item could be delivered?

    Answer : [Re] Inquiry related delivery from Cat****

    Hi,
    The delivery takes 1 to 5 working days and also depends on your delivery area. FYI, seller free delivery and timing is arrange by seller.
    Thanks

  • Question : Inquiry for the item from Cat****Dec 29, 2018

    Does this come in white colour?
    Could the ladder be on left end?
    What’s the return and warranty policy?
    What’s the height between the decks?

    Answer : [Re] Inquiry for the item from Cat****

    Hi,
    No, this does not come in white colour.
    Yes, the ladder can be on the left end.
    No return policy but 6 months warranty on manufacture defect.
    The height between the two decks is roughly 94cm.
    Thanks

  • Question : Inquiry for the item from yum****Dec 24, 2018

+View all Notice, FAQ, Q&A >>
SINGLE AND SUPER SINGLE BED FRAME / PULL OUT / BUNK BED | FREE INSTALLATION AND DELIVERY
SINGLE AND SUPER SINGLE BED FRAME / PULL OUT / BUNK BED | FREE INSTALLATION AND DELIVERY
Item Q&A
  • Question : Inquiry for the item from ivy****Apr 20, 2019

    Hi Seller, looking at single bedframe with pull out. The thickness of my mattress is 12 inches (both top and bottom mattress), do you have any suitable bedframe to recommend? Thanks.

    Answer : [Re] Inquiry for the item from ivy****

    Hi, all our single bed frames are suitable fit to 12 inches mattress but not any pull out bed frame. The max thickness of mattress for our pull out bed frame is 6 inches.
    Thanks

    Question : [Re] Inquiry for the item from ivy****

    Noted with thanks.

    Answer : [Re] Inquiry for the item from ivy****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry from hps****Mar 30, 2019

    Hi the $20 dismantle charges includes dismantling and disposal of the existing bed frame?

    Answer : [Re] Inquiry from hps****

    Hi,
    $20 dismantle charges does not including disposal. Btw, we don't provide dispose service.
    Thank you.

  • Question : Inquiry for the item from kit****Mar 23, 2019

    The metal suer siubed frame hav black Colour?
    N the pullout bed hav super single too ?

    Answer : [Re] Inquiry for the item from kit****

    Hi,
    Sorry we don't have super single in black and pull out in super single size.
    Thanks

  • Question : Inquiry for the item from kit****Mar 21, 2019

    Can put a pullout single bed under the super single bed frame?

    Answer : [Re] Inquiry for the item from kit****

    yes

    Question : [Re] Inquiry for the item from kit****

    Wat tat I circle? U sure can put a pullout bed below n pull out?

    Answer : [Re] Inquiry for the item from kit****

    Hi,
    The legs optional and removable.
    Thanks

  • Question : Inquiry for the item from lim****Feb 21, 2019

+View all Notice, FAQ, Q&A >>
Single Bed / Strong Solid Wood Bed Post With Metal Frame / Fast  N Free Delivery / Free Installation
Single Bed / Strong Solid Wood Bed Post With Metal Frame / Fast N Free Delivery / Free Installation
Item Q&A
  • Question : Inquiry related delivery from cot****Apr 15, 2019

    If I order tonight., when is earliest delivery?

    Answer : [Re] Inquiry related delivery from cot****

    Hi,
    Delivery takes 1 to 5 working days and depending on you delivery area.
    Thanks

  • Question : Inquiry for the item from aks****Feb 11, 2019

    If we add on plywood, what is the weight it can support?

    Answer : [Re] Inquiry for the item from aks****

    Hi,
    Roughly up to 100 kg if a plywood is added.
    Thank you

  • Question : Inquiry for the item from ahp****Dec 31, 2017

    Hi, may i know if you sell just the plywood alone? Thanks

    Answer : [Re] Inquiry for the item from ahp****

    Yes,
    It is selling at $58 COD per piece. Please sms you order to 8218 4200 if you are interested.
    Thank you

  • Question : Metal Bed FrameNov 06, 2017

    Hi,

    Do you have this in Super Single with the pull out frame?
    http://list.qoo10.sg/item/NEW-ARRIVAL-STRONG-METAL-SINGLE-BED-FRAME-WITH-SOLID-WOOD-BED/539186335?banner_no=1011763&sAffiliate=Q109125426

    Please advise. thanks

    Answer : [Re] Metal Bed Frame

    Hi,
    Thank you for your interest in our product.
    We are sorry that we don't have super single for this model.
    Thanks and hope to hear from you again.

    Question : [Re] Metal Bed Frame

    please suggest models that has super single size with pull out. must be able to fit 8" mattress. thanks

    Answer : [Re] Metal Bed Frame

    Hi,
    Please visit our shop for item model no 421516835. We have super single size selling at S$198. However, we don't have any pull out in super single size. The single size pull out is selling at S$89.
    Just your reference in case you don't like the above model. I attached another model which is not in Qoo. It is a 75mm steel tube super single bed frame and is selling at S$238 COD.
    Please order directly by SMS to us at 8218 4200 if you have interest in that bed
    frame.

    Question : [Re] Metal Bed Frame

    If I can go down to your warehouse or showroom I can decide there. Where is your place

    Answer : [Re] Metal Bed Frame

    Hi,

    We are very sorry that we don't have showroom or display item in our warehouse.
    The product is in its original packaging.

    Thank you

Stong N Duable Single Bed Bed Frame Only S$168 Up to 50% Dis ! Fast ! Free Delivery N Installation
Stong N Duable Single Bed Bed Frame Only S$168 Up to 50% Dis ! Fast ! Free Delivery N Installation
Item Q&A
  • Question : Inquiry for the item from Ann****Apr 14, 2019

    Is it possible to only order the pull out bed frame with support wood. I am replacing my existing pullout bed frame that is broken.

    If yes how much ?

    Thanks

    Answer : [Re] Inquiry for the item from Ann****

    Hi,
    Yes, SMS your order to 8218 4200 and pay cash S$150 upon receiving. Thank you

  • Question : Inquiry for the item from pok****Jan 13, 2019

  • Question : Delivery date on items to be ordered.Nov 10, 2018

  • Question : matteressJul 17, 2018

    Hi Can i check the bed come with mattress or do i have to get 2 mattresses for both pull and bed frame

    Answer : [Re] matteress

    Hi,
    S$168 is only single bed frame,. Pull out and mattress is additional options.
    Thanks

    Question : [Re] matteress

    ok thanks the pull out mattress is the same size as the frame

    Answer : [Re] matteress

    Yes, single size.
    Thanks

    Question : [Re] matteress

    Hi i have placed an order when can ut be delivered soonest

    Answer : [Re] matteress

    Hi buyer,
    Thank you for your order.
    Your order is still processing but we will deliver to you as soon as possible once order is received.
    Thank you and see you soon.

    Question : [Re] matteress

    Please send asap thank u

    Answer : [Re] matteress

    Can it be sencf this 2 days

    Question : [Re] matteress

    Please send asap thank u

    Answer : [Re] matteress

    Hi buyer,
    Thank you for your order.
    The earliest delivery is on Friday 10/08/18 between 11am to 4pm. We will update you as soon as there is earlier available slot. So please remove or clear the area where you want to install the new bed frame before our delivery team arrives.
    Thank you

    Question : [Re] matteress

    Hi that will be good thank u very much

    Answer : [Re] matteress

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Pull out bed frameDec 24, 2017

    Hi,

    Can I just buy the pull out bed frame?

    Answer : [Re] Pull out bed frame

    Already answered inquiry. If you have another any question, please contact to us.

+View all Notice, FAQ, Q&A >>
Modern Hallway 3-Doors Multi Purpose Storage Cabinet * FREE Delivery from Mon to SAT
Modern Hallway 3-Doors Multi Purpose Storage Cabinet * FREE Delivery from Mon to SAT
Item Q&A
  • Question : Inquiry for the item from Kie****Apr 10, 2019

    When is 2 door coming in ? Anything higher

    Answer : [Re] Inquiry for the item from Kie****

    Hi,
    No schedule for restock yet.
    Thanks

  • Question : Actual pictureJun 28, 2018

  • Question : Inquiry related delivery from nit****Jun 10, 2018

All Under One Bed ! Single Loft Bed Frame ! FAST N FREE Delivery N Installation From Mon to Sat
All Under One Bed ! Single Loft Bed Frame ! FAST N FREE Delivery N Installation From Mon to Sat
Item Q&A
  • Question : Inquiry for the item from nic****Apr 07, 2019

    Hi, can I order with an extension? How much is it? How high internal height will I get with the extension? Will the ladder also be extended? If not how? Thanks!

    Answer : [Re] Inquiry for the item from nic****

    Hi,
    A set of 7cm extension legs is $60 COD.
    However, the ladder is not extendable.
    Thank you.

    Question : [Re] Inquiry for the item from nic****

    Hi 7cm would bring the floor to bed base height to 159cm? I read one of the comments that after extension, his is 167cm. Could u confirm which is right? Thanks!

    Answer : [Re] Inquiry for the item from nic****

    Hi,
    Yes, with one set of extension then 159cm is correct but if with two sets of extension will be roughly extend to 167cm.
    Thanks

  • Question : Inquiry for the item from myc****Mar 14, 2019

    My room is small, it's only 203x180. Height no issue. May I know if you will be able to fix the loft bed in the small room with the tight space? If no problem, then I will order one. Thanks for your attention.

    Answer : [Re] Inquiry for the item from myc****

    Hi,
    Yes if you don't mind the bed frame is fixing without locking with screws.
    Thank you and hope to hear from you soon.

    Question : [Re] Inquiry for the item from myc****

    If no locking with screws, is it safe?

    Answer : [Re] Inquiry for the item from myc****

    Hi,
    Yes, the purpose of locking with screws is to prevent kid from pushing and separate the hook away from it base but it is not an easy task even through.
    I hope I have been help and hope to hear from you soon.

  • Question : Inquiry from Hhl****Mar 03, 2019

  • Question : Inquiry from 233****Feb 28, 2019

  • Question : Inquiry for the item from gin****Feb 21, 2019

    can extend leg?

    Answer : [Re] Inquiry for the item from gin****

    Hi,
    Yes

    Question : [Re] Inquiry for the item from gin****

    How do i order with leg extension ?

    Answer : [Re] Inquiry for the item from gin****

    Hi,
    Indicate your order for a set of 7cm extension legs in the column memo to seller and pay $60 upon delivery.
    Thank you hope to hear from you soon.

+View all Notice, FAQ, Q&A >>
Detachable Double Deck  Bed Frame On Sale!!!100% Satisfaction Guarantee!!! In Stock ! Free Delivery
Detachable Double Deck Bed Frame On Sale!!!100% Satisfaction Guarantee!!! In Stock ! Free Delivery
Item Q&A
  • Question : Inquiry for the item from flo****Mar 30, 2019

    Hi, the length of the bed is stated as 201cm, can I confirm that it is taken at the outer side cos my wall to wall length is only 202cm. Appreciate your reply.

    Answer : [Re] Inquiry for the item from flo****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry for the item from flo****Mar 30, 2019

    Hi, the length of the bed is stated as 201cm, can I confirm that it is taken at the outer side cos my wall to wall length is only 202cm. Appreciate your reply.

    Answer : [Re] Inquiry for the item from flo****

    Hi,
    Yes, 201cm is the outer length but please take sure the length of your space from wall to wall doesn't incl the skirting board .
    Thank you

  • Question : Inquiry for the item from job****Aug 01, 2018

    Hi, can i check if the ladder can be mounted to the left side of the bed. Thanks

    Answer : [Re] Inquiry for the item from job****

    Hi,
    Thank you for your interest in our products.
    Yes, the ladder can be requested to place on the left side instead of right. Please do indicate this special request in the memo to seller if this service is needed with no charge.
    Thank you and hope to hear from you soon.

    Question : [Re] Inquiry for the item from job****

    Thank you so much for the reply.
    By the way, another question is, how fast will the delivery be?
    As I hope it can be delivered before the Chinese 7th month.

    Answer : [Re] Inquiry for the item from job****

    Actually, I have quite a few more questions for other products as well. Do you have a direct line I can call?

    Question : [Re] Inquiry for the item from job****

    Hi,
    No problem, I will try to answer all your question.
    The delivery takes 1 to 5 working days so try to place your order asap.
    You may contact us at 8218 4200.
    Thank you

  • Question : Inquiry related delivery from zaw****Feb 09, 2018

    Is it possible to deliver before Thursday 15/02. I want to order 4 double decker single

    Answer : [Re] Inquiry related delivery from zaw****

    Hi,
    Yes, delivery can be done before 15/02 if order is receive by today.
    Thank you and hope to hear from you soon.

  • Question : Inquiry for the item from sue****Dec 29, 2017

+View all Notice, FAQ, Q&A >>
NEW ARRIAL 2 IN 1 SINGLE BED WITH PULL OUT BED!!! 50% DISCOUNT IN QOO ONLY!!!
NEW ARRIAL 2 IN 1 SINGLE BED WITH PULL OUT BED!!! 50% DISCOUNT IN QOO ONLY!!!
Item Q&A
  • Question : Inquiry for the item from kwq****Mar 27, 2019

    Hi seller,

    Can i check how do i indicate that i need 2 mattresses? I realise that the option only allow me to choose 1 mattress.

    Thank you.

    Answer : [Re] Inquiry for the item from kwq****

    Hi,
    Thank you for your interest.
    You can indicate your order for another mattress in the column memo to seller and pay cash upon receiving.
    Thank you

  • Question : Inquiry for the item from inf****Jul 18, 2018

    Hi

    How can i purchase the pullout bed only? I do not need the bed frame.

    Thanks

    Answer : [Re] Inquiry for the item from inf****

    Hi,
    May I know the delivery area before I can advise further?
    Thanks

  • Question : Inquiry for the item from spa****May 01, 2018

    Hi seller,
    Do you have super single bed frame with single pull out?

    Thanks.

    Answer : [Re] Inquiry for the item from spa****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry for the item from spa****May 01, 2018

    Hi seller,
    Do you have super single bed frame with single pull out?

    Thanks.

    Answer : [Re] Inquiry for the item from spa****

    Hi,
    We don't have super single size for this model. Please refer to our item code 421516835 model SS01 (option 1), this is a super single size bed frame and add on a pull out or others to meet your request.
    Thank you

  • Question : Inquiry for the item from kan****Aug 22, 2017

+View all Notice, FAQ, Q&A >>
[BL] Modern Multi-Function Shoe Cabinets | 4 Designs | Free Delivery
[BL] Modern Multi-Function Shoe Cabinets | 4 Designs | Free Delivery
Item Q&A
  • Question : Inquiry for the item from mon****Mar 26, 2019

    Is Model 1303 is stilll available,? Watch the price

    Answer : [Re] Inquiry for the item from mon****

    Hi,
    Model 1303 is temporary out of stock. Restock in May.
    Thank you

  • Question : Inquiry for the item from Ang****Mar 25, 2019

    Hi seller, is there stocks available for the 2door red SC1307?

    Answer : [Re] Inquiry for the item from Ang****

    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Inquiry for the item from Ang****Mar 25, 2019

    Hi do u hve SC1307 the 2 door red n white color shie cabinet available stocks?

    Answer : [Re] Inquiry for the item from Ang****

    Hi,
    Thank you for your interest but the cabinet is temporary discontinue production.
    Thank you

  • Question : Inquiry for the item from bel****Mar 14, 2019

    Sc 1303 still has stock. Earliest delivery can be asap

    Answer : [Re] Inquiry for the item from bel****

    Hi,
    Our stock on hand SC 1302 2 doors and NTG 1312 3 doors. The earliest delivery on this saturday.
    Thanks and hope to hear from you soon.

  • Question : Inquiry for the item from cpy****Nov 11, 2018

+View all Notice, FAQ, Q&A >>
2 Doors Full Height Metal Filing/Storage Cabinet with Lock *3 Adjustable Shelves Fast /Free Delivery
2 Doors Full Height Metal Filing/Storage Cabinet with Lock *3 Adjustable Shelves Fast /Free Delivery
Item Q&A
  • Question : Inquiry for the item from sty****Mar 26, 2019

    Hi, any showroom to view unit? any contact number or email please?

    Answer : [Re] Inquiry for the item from sty****

    Hi,
    Thank you for you interest.
    Sorry, we don't have showroom. Please contact us at 8218 4200.
    Thank you

  • Question : Inquiry from azh****Mar 24, 2019

    Hi. if l order today, can I request to deliver 1 week after, like deliver after 1st april ?

    Answer : [Re] Inquiry from azh****

    Hi,
    Yes, you can arrange your delivery after 1st April.
    Thank you and hope to hear from you soon.

  • Question : Inquiry for the item from che****Mar 19, 2019

  • Question : Inquiry related delivery from win****Mar 13, 2019

    Hi,

    If we order by tomorrow, when can you deliver to our construction site office near to blk 345 Tampines opposite Applied Material Factory?

    Answer : [Re] Inquiry related delivery from win****

    Hi,
    Thank you for your order.
    Delivery schedule on 15/03/19 between 11am to 3pm, is it ok with you?
    Regards,

  • Question : Inquiry for the item from 233****Jan 07, 2019

+View all Notice, FAQ, Q&A >>
[DOUBLE DECKER BED FRAME] Promotion Price ONLY in Qoo10! Free Delivery + Installation! Warranty incl
[DOUBLE DECKER BED FRAME] Promotion Price ONLY in Qoo10! Free Delivery + Installation! Warranty incl
Item Q&A
  • Question : Inquiry for the item from sio****Mar 21, 2019

  • Question : CancellationSep 07, 2018

    Dear Seller,

    I would like to cancel and refund money for this item.


    Thanks and regards,

    Khin Hteik Tin
    97259111

    Answer : [Re] Cancellation

    Hi buyer,
    No problem but pls cancel from your end and have your refund from Qoo10.
    Regards

    Question : [Re] Cancellation

    Dear Seller,

    Refund money should be $238. But i received $211 only. Please explain me.

    thanks.

    Answer : [Re] Cancellation

    Hi,
    Please check with Qoo customer service center regarding your refund.
    Thanks

  • Question : Inquiry for the item from cor****Sep 05, 2018

    Hi, can I put an 8-inch mattress for lower deck?

    Answer : [Re] Inquiry for the item from cor****

    Yes

  • Question : Inquiry for the item from Get****Jul 30, 2018

    Pls advise on actual width of bed frame (in cm) as I have limited space in room. Thanks.

    Answer : [Re] Inquiry for the item from Get****

    Hi,
    The actual width of the bed frame is 96cm but please allow 1 to 2cm spare for the base studs.
    Thank you and hope to hear from you soon.

  • Question : Double decker bedApr 13, 2018

    Hi u mentioned max weight for each deck is 80kg. Does the 80kg mean wt of the person only
    or 80kg is weight of the person & wt of the mattress together. Pls advise. Thank you.

    Answer : [Re] Double decker bed

    Hi,
    Without mattress.
    Thank you

+View all Notice, FAQ, Q&A >>
Cheapest Divan with Headboard and Mattress * Free Delivery and Installation *Available Brown / Cream
Cheapest Divan with Headboard and Mattress * Free Delivery and Installation *Available Brown / Cream
Item Q&A
  • Question : Inquiry related delivery from osh****Mar 18, 2019

    For the hotel package, may I see picture of the cream/beige bedframe? Is it designer type? Able to deliver on Thur after 6pm?

    Answer : [Re] Inquiry related delivery from osh****

    Hi,
    The cream/beige bed frame as item code 630914387 (Coolmax Package).
    May I know your delivery area before we can advise further ?
    Thanks

    Question : [Re] Inquiry related delivery from osh****

    Compassvale Cres, Sengkang

    Answer : [Re] Inquiry related delivery from osh****

    Hi,
    Our daily delivery to Sengkang area is between 12pm to 3pm. Thank you

  • Question : Inquiry from osh****Mar 18, 2019

    The mattress is Good Rest 10" individual pocketed spring right? Firmness level? Thanks.

    Answer : [Re] Inquiry from osh****

    Bedframe legs are 4" metal?

    Question : [Re] Inquiry from osh****

    Hi,
    Yes, the mattress is Good Rest 10" individual pocketed spring. It firmness is 6-7/10.
    The bed fame legs are 4" plastic but you can top up S$30 to change them to metal legs.
    Thank you

Cheapest Divan with Headboard and Mattress * Free Delivery and Installation *Available Brown / Cream
Cheapest Divan with Headboard and Mattress * Free Delivery and Installation *Available Brown / Cream
Item Q&A
  • Question : Inquiry related delivery from osh****Mar 16, 2019

    Hi, how soon can you deliver? Possible before next Fri? Also, do you have 10" spring mattress how much?

    Answer : [Re] Inquiry related delivery from osh****

    Hi,
    Yes, delivery on next Friday is fine.
    Btw, what size of 10" spring mattress are you interested in?
    Thanks

Double Deck Bed (Bottom:Queen size + Top:Single) Promotion Price ONLY in Qoo Free Delivery+ Install
Double Deck Bed (Bottom:Queen size + Top:Single) Promotion Price ONLY in Qoo Free Delivery+ Install
Item Q&A
  • Question : Inquiry for the item from 239****Mar 06, 2019

    just want to find out whether do you all help to throw the old bed frame please advice

    Answer : [Re] Inquiry for the item from 239****

    Hi,
    Sorry, we don't provide disposal service. We suggest you contact your area town council for this service for free.
    Thank you and hope to hear from you.

  • Question : Inquiry related delivery from cry****Feb 28, 2019

    Hi, may I know when will be the delivery if I place order today for the bunk bed ( single + queen). Thank you

    Answer : [Re] Inquiry related delivery from cry****

    Hi,
    The stock is available. The delivery takes 1 to 5 working days and depends on your delivery area.
    Thank you and hope to hear from you soon

  • Question : Inquiry for the item from atj****Feb 23, 2019

    Hi whats the full height of the double deck bed?

    Answer : [Re] Inquiry for the item from atj****

    Hi,
    The full height is 179cm.
    Thank you

  • Question : Inquiry for the item from liy****Dec 30, 2018

    Hi do u sell juz a king size frame with pull out single bed with no double decker

    Answer : [Re] Inquiry for the item from liy****

    Hi,
    item no 492980130 is a king size bed frame. We can add a pull out below and pay for the pull out bed S$89 COD.
    Thanks

    Question : [Re] Inquiry for the item from liy****

    So that means no double decker

    Answer : [Re] Inquiry for the item from liy****

    Not double decker, please refer to item code 492980130 for more details. Thanks

  • Question : Inquiry for the item from nik****Jul 15, 2018

+View all Notice, FAQ, Q&A >>
Foldable Single Bed!!! Super Convenient! Space Savers!!! Fold It Up N  Roll away!!! 6 Mths Warranty!
Foldable Single Bed!!! Super Convenient! Space Savers!!! Fold It Up N Roll away!!! 6 Mths Warranty!
Item Q&A
  • Question : Inquiry for the item from 238****Feb 25, 2019

    Can I use my own seahorse single mattress (cannot be folded) about 7 inch thick with your frame?
    When frame is folded can I just stand the whole unfolded mattress inside the frame?
    Thanks

    Answer : [Re] Inquiry for the item from 238****

    HI,
    Yes, using your seahorse mattress is not a problem.
    Thanks and hope to hear from you soon.

    Question : [Re] Inquiry for the item from 238****

    When frame is folded can I put the mattress just stand up vertical the whole unfolded mattress put inside the frame? Will the frame and mattress stand up or fall down?

    Answer : [Re] Inquiry for the item from 238****

    Hi,
    Half of the mattress is still outside the frame when you put the mattress stand vertically inside the bed frame so it is better for you to push the bed frame with your mattress inside and lean it again the wall or cupboard to prevent it from falling down.
    Thank you

  • Question : Inquiry for the item from sio****Dec 19, 2018

    What is the width length of the bed-frame?
    Trying to fit it in the back room for helper, room is 2m x 1.3m

    Answer : [Re] Inquiry for the item from sio****

    Hi,
    The width is not more then 98cm.
    Thanks

  • Question : Inquiry for the item from vik****Dec 02, 2018

  • Question : Shorter Bed FrameJun 24, 2018

    Do you still have bed frame max 191 cm in length? What is the price? I need the bed only by 26th July

    Answer : [Re] Shorter Bed Frame

    Hi
    Thank you for interest in our products.
    We hv a bed frame length shorter than 191cm, please refer to my attached picture. It has 3 Colours; black, white and silver. We hv ready stock and delivery on 26 Jun to sub Uber area is not a problem. The selling price is $158 with free delivery and installation. Kindly SMS your order with your fully delivery address to 8218 4200 and pay cash upon receiving.

  • Question : Length max 191 cm and more height.Apr 16, 2018

    Hi,
    do u have a bedframe more than 22 cm height and max 191 cm in length ???

    regards,
    Anna

    Answer : [Re] Length max 191 cm and more height.

    Hi,
    Please refer to the picture.
    The height is ROUGHLY 37cm and length is 188cm (No more then 190cm).
    The price is S$118 COD with free delivery and installation. SMS your order to 8218 4200 if your are interested.
    Thank you and hope to hear from you soon.

+View all Notice, FAQ, Q&A >>
QUEEN AND KING SIZE BED FRAME SET / PULL OUT / BUNK BED | FREE DELIVERY AND INSTALLATION |
QUEEN AND KING SIZE BED FRAME SET / PULL OUT / BUNK BED | FREE DELIVERY AND INSTALLATION |
Item Q&A
  • Question : Inquiry for the item from ser****Feb 22, 2019

    hi.. can i check with you what is the different with plywood and without plywood on the bottom?
    pls rel asap.. becos im going to place the order soon.. thanks

    Answer : [Re] Inquiry for the item from ser****

    Hi,
    The purpose of plywood is to add more support to your body weight and to prolong the life of your mattress.
    Thanks and hope to hear from you soon.

  • Question : Inquiry for the item from ger****Jul 23, 2018

    the queen size bed frame can pull out a queen size again ?

    Answer : [Re] Inquiry for the item from ger****

    We don't hv pull out in Queen Size.
    Thanks

2 Doors 4 Shelves Multi-Function Cabinet * Free Delivery * Available In 2 Sizes * Fast Delivery
2 Doors 4 Shelves Multi-Function Cabinet * Free Delivery * Available In 2 Sizes * Fast Delivery
Item Q&A
  • Question : Inquiry for the item from bel****Feb 21, 2019

    Any more 3 doors

    Answer : [Re] Inquiry for the item from bel****

    Hi,
    No more and 2-door is running low too.
    Thank you

  • Question : Inquiry for the item from lce****Jan 18, 2019

  • Question : 3 door cabinetJan 13, 2018

  • Question : Inquiry for the item from max****Jan 02, 2018

  • Question : Inquiry related delivery from cpy****Oct 17, 2017

    Hi order now can deliver to tanjung rhu area? Please revert soonest thanks

    Answer : [Re] Inquiry related delivery from cpy****

    Already answered inquiry. If you have another any question, please contact to us.

+View all Notice, FAQ, Q&A >>
Nice Single  Bed  Frame Discount 50% Off *Fast / Free Delivery + Free Installation. In Stock SG
Nice Single Bed Frame Discount 50% Off *Fast / Free Delivery + Free Installation. In Stock SG
Item Q&A
  • Question : Inquiry from cyn****Jan 27, 2019

    Can I ask the length and width of the single bed. I’m looking for a single bed length x width less than 194cm x90 cm

    Answer : [Re] Inquiry from cyn****

    Hi,
    Our dimension of single bed frame is roughly L202cm x W96cm. Thanks

  • Question : WhiteMay 31, 2016

    Hi, just to check, do you have single frame in white?

    Answer : [Re] White

    Hi,
    Thank you for your interest.
    Sorry, we do not have this single bed model in white but we have other model in white Item code : 421516835.
    Hope to hear from you soon.
    Thanks

  • Question : HeightMay 23, 2016

    What is the height of the bed from bottom of the mattress to the legs? And also the height from top of the headboard to base of the legs.

    Answer : [Re] Height

    Hi,
    Thank you for your keen interest.
    Please refer to description and picture for more details.
    Hope to hear from you soon.
    Thanks

  • Question : Same colour?Mar 14, 2016

    do u hv both single n super single bed frame in same colour?

    Answer : [Re] Same colour?

    Yes,
    Thank you for your interest.
    We don't have this model in super single size but item code 421516835 we have single and super single size both in white.
    Hope to hear from you soon.
    Thanks

  • Question : Delivery dateNov 03, 2015

    Hi if I place an order today, when can the bed frame be delivered?

    Answer : [Re] Delivery date

    Hi,
    Thank you for your interest.
    Delivery takes about 1 to 3 days depends on your location and availability slot.
    Hope to hear from you soon.
    Thank you

+View all Notice, FAQ, Q&A >>
[2 IN 1 SINGLE BED WITH PULL OUT BED]  Free Delivery + Installation !!!
[2 IN 1 SINGLE BED WITH PULL OUT BED] Free Delivery + Installation !!!
Item Q&A
  • Question : Inquiry related delivery from 234****Jan 12, 2019

    How soon can I get this if I make payment on 12/1?
    Thanks

    Answer : [Re] Inquiry related delivery from 234****

    Hi,
    The delivery takes about 1 to 5 working days after payment and also depends on your delivery area. Thanks

  • Question : Inquiry for the item from wfl****Jan 24, 2018

    I like to ask if u hv good quality spring mattress 6 inch length a bit shorter than 190cm n width a little smaller than 91cm?

    Answer : [Re] Inquiry for the item from wfl****

    Hi,
    Sorry, we don't have odd size mattress.
    Thank you

  • Question : Inquiry for the item from eve****Aug 26, 2017

    Hi, is there super single size for this bed frame? Also what is the weight it can take with plywood board?

    Answer : [Re] Inquiry for the item from eve****

    Hi,
    Thank you for your interest.
    The mix weight can hold is 100kg with additional plywood base support.
    however, we don't have Super single size for this model.
    Thanks and hope to hear from you soon.

    Question : [Re] Inquiry for the item from eve****

    Is there any bed frames with super single size?

    Answer : [Re] Inquiry for the item from eve****

    Hi,
    Please visit our shop 'Hotspot Furniture' in Qoo for item code 421516835. This model we have Single and Super single size.
    Thanks and hope to hear from you soon.

  • Question : Pull Out Bed (Item code:416124815)Oct 12, 2016

    Hi,

    Im interested to know if I can purchased the pull out bed only (it is standard single size measurement)?
    May I also have the measurement (ie length x width x height w/o mattress) of the pull out bed please? Mattress any limitation to the thickness?

    It comes with 4 attached wheels & plank wood?

    I need to know the cost and with & without warranty?

    Please advice and thank you.

    Answer : [Re] Pull Out Bed (Item code:416124815)

    HI,
    Thank you for your interest.
    Yes, it is S$109 COD with free delivery and installation and 6 months warranty on manufacture defect.
    The measurement of this pull out bed is 186cm (L) x 91cm (W) X 12cm (H) , it is slightly shorter than standard single bed in order to pull in underneath the single bed but it still fits the local mattress size 190cm x 91cm.
    The thickness of the mattress is limitation to 6inch.
    It comes with 2 castors and 2 stopper. The purpose of these two stoppers is to prevent the bed moving around when you sleep in the bed.
    The plank wood is $40 each COD with free delivery.

  • Question : Plywood thickness, alternate materialJul 19, 2016

    Hello please provide me the plywood thickness, what is the alternate material you can propose instead of plywood such as metal or solid wood etc, if so please advice the cost for other options.

    Answer : [Re] Plywood thickness, alternate material

    Hi,
    Thank you for your interest.
    The thickness of the plywood is 9mm and we are very sorry we don't other option other then plywood at the moment.
    Hope to hear from you soon.
    Best regards

    Question : [Re] Plywood thickness, alternate material

    Is it possible elevate the pullout bed to same height

    Answer : [Re] Plywood thickness, alternate material

    Hi,

    This pull out bed is as shown in the picture and can't be elevate to same height as single bed.
    However, we have another model pull out bed that can be elevate to same height as single bed but buyer have to top up extra S$49.00 in order to change to this pull out bed.
    Hope to hear from you soon.
    Best regards

+View all Notice, FAQ, Q&A >>
50% Off * Princess Day Bed Frame * White Colour * Free / Fast Delivery * Free Installation *In Stock
50% Off * Princess Day Bed Frame * White Colour * Free / Fast Delivery * Free Installation *In Stock
Item Q&A
  • Question : Inquiry for the item from wli****Dec 29, 2018

  • Question : Inquiry for the item from ctm****Aug 17, 2018

  • Question : Inquiry for the item from Min****Apr 07, 2018

  • Question : Mattress HeightMar 06, 2018

  • Question : Inquiry for the item from lia****Jan 15, 2018

+View all Notice, FAQ, Q&A >>
DOUBLE DECKER BEDFRAME! Promotion Price ONLY in Qoo! Free Delivery + Installation! Warranty included
DOUBLE DECKER BEDFRAME! Promotion Price ONLY in Qoo! Free Delivery + Installation! Warranty included
Item Q&A
  • Question : Inquiry for the item from yum****Dec 24, 2018

    What is maximum allowable weight for upper deck? Thanks

    Answer : [Re] Inquiry for the item from yum****

    Hi,
    Roughly up to 70kg and up to 100 kg if a plywood is added.
    Thanks

  • Question : Inquiry for the item from hot****Dec 13, 2018

    Hi, can I choose delivery date?

    Answer : [Re] Inquiry for the item from hot****

    Hi,
    Please ket me know when is your preferable delivery date and your delivery area so that I can check is it available before you make your order. FYI, we don't delivery on Sunday and PH and timing to be arrange by us. We will try to meet your request.

    Question : [Re] Inquiry for the item from hot****

    Hi,

    My areas is in Singapore address yishun close, may I know once I place the order, take how long to deliver? I try to receive on weekday. My areas car park only allow max height 2.1m car, do you provide installation when deliver?

    Answer : [Re] Inquiry for the item from hot****

    Hi,
    The delivery takes 1 to 3 working days to area in Yishun and usually timing is between 12pm to 4pm.
    I am afraid that the height of the entrance to your car park is too low for the truck and we need a unloading bay to unload and park the vehicle in order to finish the installation in your house.
    Yes, installation is included and it is free of charge.
    Thank you

    Question : [Re] Inquiry for the item from hot****

    Hi,
    If I place order today could you deliver 24-Dec?

    Answer : [Re] Inquiry for the item from hot****

    Hi,

    I have place order and request for deliver on 24-Dec please see delivery note. My order # is 285922235

    Question : [Re] Inquiry for the item from hot****

    Hi,
    Thank you for your order.
    Don't worry, we will arrange your delivery on 24 Dec 18 between 12pm to 4pm as per your request.
    Thanks and see you.

  • Question : double decker bedSep 10, 2018

  • Question : Inquiry related delivery from her****Dec 29, 2017

    Hi

    Can i the know actual product ecternal dimension to work.on tight space. Tks

    Answer : [Re] Inquiry related delivery from her****

    Hi,
    The estimate external dimension of the product is L80" x W61".
    Thank you and hope to hear from you soon

  • Question : [Shipping] Related InquiriesFeb 03, 2017

    Hi if I order now. U deliver tmr?

    Answer : [Re] [Shipping] Related Inquiries

    Hi,
    Thank you for your interest.
    We are having CNY break and delivery will resume on 7/2/17.
    Best regards

    Question : [Re] [Shipping] Related Inquiries

    Can my 10inches queen mattress fit into the bottom with the ladder space?

    Answer : [Re] [Shipping] Related Inquiries

    Yes, it does

+View all Notice, FAQ, Q&A >>
New Arrival !! Strong N Durable !! Ideal Detachable Economical Metal Double Decker Bed Frame !!
New Arrival !! Strong N Durable !! Ideal Detachable Economical Metal Double Decker Bed Frame !!
Item Q&A
  • Question : Inquiry for the item from air****Dec 19, 2018

    What is the max weight supported?

    Answer : [Re] Inquiry for the item from air****

    Hi,
    The max weight support is unto 80kg and 100kg if plywood is added.
    Thanks

  • Question : Inquiry for the item from plu****Aug 06, 2018

    Detachable means u can place the beds on side by side instead of double decker?

    Answer : [Re] Inquiry for the item from plu****

    Hi,
    This double decker bed frame can detach and becomes two single bed.
    Thank you and hope tot hear from you soon.

  • Question : Inquiry for the item from Get****Jul 31, 2018

    Hi. Can the ladder be placed on the left instead of right of the bed? Thanks.

    Answer : [Re] Inquiry for the item from Get****

    Hi,
    Yes, the ladder can be placed either on the left or right.
    Thank you

    Question : [Re] Inquiry for the item from Get****

    Hello. Please confirm again the width of bed is 96cm, not 99cm. Thank you.

    Answer : [Re] Inquiry for the item from Get****

    Hi,
    Glad to hear you again.
    Yes, the width of this bed frame is 96cm but please do have enough space to move the bed frame into the room and to carry out the installation job free of charge. We will not accept return due to situation above.
    Thank you

  • Question : Inquiry for the item from Get****Jul 30, 2018

    Pls confirm on exact width of bed frame in cm.

    When can it be delivered upon purchase?

    Answer : [Re] Inquiry for the item from Get****

    Hi,
    Thank you for interest in our products.
    The exact width of this bed frame is 96cm but please allow 1 to 2cm allowance for the base studs.
    The stock is ready and delivery takes 1 to 5 days depends on you delivery area.
    Thank you and hope to hear from you soon.

  • Question : Inquiry related delivery from adr****Jun 01, 2018

    Hi, if I order today, when can you deliver? East

    Answer : [Re] Inquiry related delivery from adr****

    Hi,
    Thank you for you interest. The earliest delivery to East Region is tomorrow if order received today before 5pm.
    Thank you and hope to hear from you soon.

+View all Notice, FAQ, Q&A >>
Double Deck Bed Frame On Sale! Promotion Price ONLY in Qoo! Free Delivery/ Installation! Warranty In
Double Deck Bed Frame On Sale! Promotion Price ONLY in Qoo! Free Delivery/ Installation! Warranty In
Item Q&A
  • Question : Inquiry for the item from kav****Nov 05, 2018

    Hello! Can the double decker bed be split into two single bed for use?

    Answer : [Re] Inquiry for the item from kav****

    Yes

  • Question : Inquiry for the item from Get****Jul 31, 2018

    Hi. Can the ladder be placed on the left instead of right of the bed? Thanks again!

    Answer : [Re] Inquiry for the item from Get****

    Hi,
    No , this ladder on can be placed on the right as shown in the picture.
    Thanks

  • Question : Inquiry for the item from Get****Jul 30, 2018

    Hello.

    Can u advise on the dimension of the plywood? I have 1pc of plywood 3ft x 6ft, can that fit in this bed frame?
    Is there any warranty on the mattress? Anti bacteria / anti dust mites?
    Is delivery within 2-5 days?

    Thank you.

    Answer : [Re] Inquiry for the item from Get****

    Hi,
    We are happy to hear from you again.
    The dimension of the plywood is 1830mm x 915mm x 9mm. If you plywood is exactly 3ft x 6ft then it will fits nicely to this bed frame.
    Yes, the mattress is comes with 5 years warranty and it is also anti dust mites.
    Yes, the delivery is within 5 working days upon receiving your order.
    Thank you and hope to hear from you soon.




  • Question : Height distance between the upper n lower deck without mattress on.May 24, 2018

    Hi re above captioned, pls kindly revert .

    Tks/rgds

    Answer : [Re] Height distance between the upper n lower deck without mattress on.

    Hi,
    The height internal upper and lower deck is about 32 inches.
    Thank you

  • Question : playwood thicknessMay 12, 2018

    hi,

    what is the thickness of plywood?

    Answer : [Re] playwood thickness

    Hi,
    The thickness is 9mm.
    Thank you

+View all Notice, FAQ, Q&A >>
Supreme Resilience Orthopedic High Density Foam in 4 Sizes *12 Years Warranty * Fast N Free Delivery
Supreme Resilience Orthopedic High Density Foam in 4 Sizes *12 Years Warranty * Fast N Free Delivery
Item Q&A
  • Question : Delivery timesOct 10, 2018

    Hi, any restriction to the time of delivery? Can I choose?

    Answer : [Re] Delivery times

    Yes,
    There is restriction to the time of delivery. Our daily delivery timing is between 10am to 4pm from working Monday to Saturday vary depends on you delivery area. However, we will TRY our best to meet your request timing.
    You can check your delivery timing before place order if you are very concern about the delivery timing.
    Thank you and hope to hear from you soon.

  • Question : Inquiry related delivery from lim****Jan 26, 2018

    King size when is date of delivery?

    Answer : [Re] Inquiry related delivery from lim****

    Hi,
    The earliest deliver on next Thursday (1/2/18).
    Thank you and hope to hear from you soon

  • Question : MattressJan 15, 2018

  • Question : Inquiry for the item from jea****Jan 14, 2018

    Hi Im looking for a single mattress around 7 inch height. Do you have? Is it spring or foam?

    Answer : [Re] Inquiry for the item from jea****

    Hi,
    We have Pegasus Natural Firm High Density Foam Mattress single 7 inch with 10 warranty offer at S$280.
    Thank you and hope to hear from you again.

  • Question : Inquiry for the item from wei****Dec 03, 2017

    Hi I am Adam. I will order the mattress asked before by dfhartono with the following size 190length, 107 Width 6inch Height super single. Please kindly confirm the availability for the exact size. Firmness level is Firm. Please confirm if you can provide the exact mattress.

    Answer : [Re] Inquiry for the item from wei****

    Hi,
    Yes, we confirm Super single size is L190cm x W107cm and thickness is 6 inch. The firmness scale rating is 7/10. The offer selling price is $268. The delivery takes about 3 to 5 working days.
    Thank you

+View all Notice, FAQ, Q&A >>
New Arrival!! New Style Living Room Coffee Table with Free Delivery From Working Monday to Saturday
New Arrival!! New Style Living Room Coffee Table with Free Delivery From Working Monday to Saturday
Item Q&A
  • Question : Inquiry for the item from ala****Sep 30, 2018

    Hi seller, can the leg be remove and sit on even ground?

    Answer : [Re] Inquiry for the item from ala****

    Hi,
    Yes, the legs can be removed and sit on the ground.
    Thank you

  • Question : Drawer with the same sideSep 03, 2018

    Hi Seller,

    Good received, but having problem with the drawer. The drawer come with the same side.

    Answer : [Re] Drawer with the same side

    Hi buyer,
    All the drawers are same, you can swap over.
    Thank you

    Question : [Re] Drawer with the same side

    I think you don't understand the item you are selling.

    Answer : [Re] Drawer with the same side

    Hi buyer,
    We are sorry perhaps we misunderstanding you. Please whatsapp the picture at 8218 4200 so that we can advise better.
    Once again we are very sorry for any inconvenience caused.
    Regards

    Question : [Re] Drawer with the same side

    Look at step 12, diference panel 11 and 12. Your give me the same both item 11.

    Answer : [Re] Drawer with the same side

    Hi buyer,
    We sincerely apologie for the mistake and my supervisor suggest that we bring to pre-fix drawers to exchange with you. May I know if tomorrow 11/09/18 between 10am to 11.30am is convenient for you?
    Again we are sorry for the inconvenience caused.
    Regards

    Question : [Re] Drawer with the same side

    Tomorrow 10am to 11.30am is good for me.

    Answer : [Re] Drawer with the same side

    Thank you and see you tomorrow.

  • Question : Free installation ?Sep 08, 2018

    Hi I refer to the above item page. It says free installation on heading but ask for $10 for assembly.

    Can you clarify if installation is free or chargeable?

    Answer : [Re] Free installation ?

    Hi
    Sorry for the confusion. This is a mistake due to our negligence on listing.
    Should you choose to order, installation would be free of charge.
    You can code FI 4610 in the columm memo to seller during the ordering and select "DIY" option and we will note it as free installation.
    Once again sorry for the confusion and we hope to hear from you soon.

  • Question : Inquiry related delivery from suh****Jun 01, 2018

    Can I know how Long is the delivery take as I am target before Hari Raya this yr. can reply me ASAP tq

    Answer : [Re] Inquiry related delivery from suh****

    Hi,
    Thank you for your order.
    Yes, the delivery is definitely before Hari Raya. We will arrange your delivery very soon and surely contact you via SMS regarding delivery date and time before process to delivery.
    Thank you and see you soon.

  • Question : itemJan 19, 2018

    Hello
    Do you bring in the small side coffee table in the picture? I am interested. Thanks.
    Maureen

    Answer : [Re] item

    Hi,
    Not at the moment.
    Thank you

+View all Notice, FAQ, Q&A >>