Q&A board

Available
MON - FRI : 9am to 5pm
SAT/SUN, PH : Closed
Q & A Lists
Item Question & Answer
♦ 33rd Restock ♦ Bundle Of 4 35L Pelican Box ♦
♦ 33rd Restock ♦ Bundle Of 4 35L Pelican Box ♦
Item Q&A
  • Question : Inquiry for the item from joj****May 19, 2019

  • Question : Inquiry from she****May 11, 2019

    Hi,.i like to place an order but i cant use the Shop Coupon... err "must use on specific shop".. why?

    Answer : [Re] Inquiry from she****

    Hi,

    Coz this item is already on promotional price thus no coupon is applicable to it.

    Thank you
    Team HOUZE

  • Question : Inquiry related delivery from inc****May 09, 2019

    Can i get the delivery to happen after 6pm?

    Answer : [Re] Inquiry related delivery from inc****

    Hi,

    Kindly leave a note regarding your delivery request to seller. We will inform Qxpress regarding your request and they will deliver it to you upon your request.

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from eil****May 03, 2019

    Hi, Eileen here. Do u have stock for the transparent Stackable Sliding Lid Drawer L-size?
    I bought from u before & now I want to order some more.

    Answer : [Re] Inquiry for the item from eil****

    Hi,

    This item is currently out of stock, we are ordering from the factory as well. We will update our website once the stock arrive.

    Thank you
    Team HOUZE

    Question : [Re] Inquiry for the item from eil****

    Ok noted. Tks

    Answer : [Re] Inquiry for the item from eil****

    Hi,

    Thank you for your understanding!

    Team HOUZE

  • Question : Inquiry for the item from big****Apr 12, 2019

    Hi seller,

    I intend to buy 4 set of the 35L Pelican Box (i.e. 4x4=16), but limited to 2 qty per person. Can I order 2 times, that means 1st time order 2 sets and make payment first, followed by 2nd order of 2 sets and make payment. Can this be done so I can enjoy the time sale discount?

    Answer : [Re] Inquiry for the item from big****

    Hi,

    You will need to login using another email address to make the 2nd purchase.

    Thank you
    Team HOUZE

+View all Notice, FAQ, Q&A >>
NEW MODEL ♦ BACK IN STOCK ♦ BUNDLE OF 4 ♦ Front Opening ♦ Sliding Lid Shoe Box ♦ Stackable Design
NEW MODEL ♦ BACK IN STOCK ♦ BUNDLE OF 4 ♦ Front Opening ♦ Sliding Lid Shoe Box ♦ Stackable Design
Item Q&A
  • Question : Inquiry for the item from ann****May 18, 2019

  • Question : Inquiry for the item from mat****May 12, 2019

    For the shoe container, why is the 30% not allowed?

    Answer : [Re] Inquiry for the item from mat****

    Hi,

    Shop coupon only applicable to regular price items, This item is already under promotional price. So shop coupon not applicable.

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from lee****Feb 18, 2019

    What is the difference between the sliding door n retractable door?

    I can’t c from the pic.

    Answer : [Re] Inquiry for the item from lee****

    Hi,

    Kindly refer to the GIF in the product listing.

    Thank you
    Team HOUZE

    Question : [Re] Inquiry for the item from lee****

    Hi, when will the Men retractable (17cm) be back in stock?

    Any better price for 20 units?

    Answer : [Re] Inquiry for the item from lee****

    Hi,

    Stock will only be in end of April 19.

    Currently this is the best price we could offer.

    Thank you
    Team HOUZE

    Question : [Re] Inquiry for the item from lee****

    Can U please drop me a note when the stock arrives?
    Thanks

    Answer : [Re] Inquiry for the item from lee****

    Hi,

    We will update our website once the stock come, so stay tune on our website!

    Thank you
    Team HOUZE

    Question : [Re] Inquiry for the item from lee****

    Hi, still no arrival date?

    Answer : [Re] Inquiry for the item from lee****

    Hi,

    May I know which model are you asking about so that I can assist you furhter?

    Thank you
    Team HOUZE

    Question : [Re] Inquiry for the item from lee****

    I want the Man’s retractable shoe box.
    This is the higher / bigger one for man shoe.

    Answer : [Re] Inquiry for the item from lee****

    Hi,

    The stock ETA will be end of this month, hope this help.

    Thank you

  • Question : Inquiry for the item from kev****Apr 15, 2019

    Hi. Noticed that the men’s retractable box is no longer an option. Will it be restocked? Thanks.

    Answer : [Re] Inquiry for the item from kev****

    Hi,

    Stocks will be replenished early May 19.

    Thank You
    Team HOUZE

  • Question : Inquiry for the item from mar****Apr 03, 2019

    Stock in soon?

    Answer : [Re] Inquiry for the item from mar****

    Hi there,

    May I know which product are you asking about? So that I could assist you better.

    Thank you
    Team HOUZE

    Question : [Re] Inquiry for the item from mar****

    Mens sliding lid box

    Answer : [Re] Inquiry for the item from mar****

    Dear customer,

    Currently only MS-2349-White is in stock, you may take a look first! For the MS-2368-MENS, it will back in stock by end of this month. Hope this help you!

    Thank you
    Team HOUZE

+View all Notice, FAQ, Q&A >>
♦ Online Exclusive ♦ 36L Signature Single Tier Drawer ♦  Bundle Of 4 ♦  FREE Delivery
♦ Online Exclusive ♦ 36L Signature Single Tier Drawer ♦ Bundle Of 4 ♦ FREE Delivery
Item Q&A
  • Question : Inquiry related delivery from lil****May 18, 2019

  • Question : Inquiry for the item from con****Jul 29, 2018

    Hi, can i have the measurements of model G-5053 27L drawer?

    Answer : [Re] Inquiry for the item from con****

    Hi,

    The Dimension For G-5053 - 44(L) x 45(W) x 24(H)cm

    Thank You
    Team Houze

  • Question : Inquiry for the item from mic****Jul 12, 2018

  • Question : Inquiry for the item from alw****Jun 05, 2018

    Dear Seller

    I could like to know the Internet drawer height got more than 19cm and what the width size?

    Because my item is around 18.5cm

    Hope to receive your reply soon. Thanks

    Answer : [Re] Inquiry for the item from alw****

    Hello, you may take a look at the listing here https://www.qoo10.sg/item/HOUZE-38L-55L-MODULAR-SINGLE-TIER-DRAWER-STACKABLE-STRONG-AND-DURABLE/579092137?banner_no=1305330 . the drawers here have internal height that is greater than 19 cm. Thank you.

  • Question : Inquiry for the item from ell****May 26, 2018

    Hi, 27L size? Thanks

    Answer : [Re] Inquiry for the item from ell****

    Hi,

    27L Not Available Now.

    Thank You
    Team Houze

+View all Notice, FAQ, Q&A >>
HUSKY Design Knock Down Cabinet W Wheels W Lock ♦ Children Wardrobe ♦ Sturdy ♦ Durable ♦ Space Saver
HUSKY Design Knock Down Cabinet W Wheels W Lock ♦ Children Wardrobe ♦ Sturdy ♦ Durable ♦ Space Saver
Item Q&A
  • Question : Inquiry related delivery from ong****May 13, 2019

  • Question : Inquiry for the item from lia****May 14, 2019

  • Question : Inquiry from lil****May 11, 2019

  • Question : Inquiry for the item from fer****May 02, 2019

    Hi! I don’t see any flamingo picture of the cabinets. Can I see how does it looks like before purchasing? Thanks!

    Answer : [Re] Inquiry for the item from fer****

    Hi,

    Please visit our website again in a while, there was an error occured. Sorry for the inconvenience caused!

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from sky****Apr 29, 2019

    Are u restocking 38cm plain?

    Answer : [Re] Inquiry for the item from sky****

    Hi,

    38cm plain is not avaible now. Do take a look on 50cm plain or 60cm plain, we will start the pre-buy on end of MAY.

    Thank you
    Team HOUZE

+View all Notice, FAQ, Q&A >>
ONLINE EXCLUSIVE BUNDLE Of 4 ♦ 4L ~ 18L Modular Single Tier Drawer ♦ Stackable ♦ Strong And Durable
ONLINE EXCLUSIVE BUNDLE Of 4 ♦ 4L ~ 18L Modular Single Tier Drawer ♦ Stackable ♦ Strong And Durable
Item Q&A
  • Question : Inquiry from sls****May 17, 2019

  • Question : Inquiry for the item from mad****May 16, 2019

  • Question : Inquiry for the item from jq_****May 15, 2019

    Hi seller, the price s$16.90 (7L) is it meant for 4 drawers? Hope to hear from you soon.

    Answer : [Re] Inquiry for the item from jq_****

    Hi,

    Yes the price is meant for 4 drawers.

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from jes****May 14, 2019

    Hi. Will there be any restock for the 4 x 18L drawers during this 30% sale?

    Answer : [Re] Inquiry for the item from jes****

    Hi,

    Stock have been replenished. But do take note for the 18L drawer, stock is limited now, kindly make ur purchase fast

    Thank you
    Team HOUZE

    Question : [Re] Inquiry for the item from jes****

    Thanks seller. Just purchased. Need the drawers urgently. Hope to receive them soon...

    Answer : [Re] Inquiry for the item from jes****

    Hi,

    We will prcoess your order tml and qxpress will pick it up tml as well. And they will deliver to you within 1-3 working days.

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from aik****May 14, 2019

    The width for the 12L is 25.5cm, will it fit to my drawer that measure 26cm? Tks

    Answer : [Re] Inquiry for the item from aik****

    Hi,

    The width of the 12L drawer is 25.5cm, if your drawer have dimension of 26cm, it should fit.

    Thank you
    Team HOUZE

+View all Notice, FAQ, Q&A >>
♦ Bundle Of 3 ♦ Storage Boxes Collection ♦ 30L  - 60L Capacity ♦ Strong And Durable ♦ 100% Virgin PP
♦ Bundle Of 3 ♦ Storage Boxes Collection ♦ 30L - 60L Capacity ♦ Strong And Durable ♦ 100% Virgin PP
Item Q&A
  • Question : Inquiry related delivery from sal****May 17, 2019

    I would like to check if you would be able to arrange delivery on a specific date because on certain days there are no one to receive the items.

    Answer : [Re] Inquiry related delivery from sal****

    Hi,

    We will inform qxpress about your request, They will try their best to do it.

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from hug****Jan 21, 2019

    Got the black colour?

    Answer : [Re] Inquiry for the item from hug****

    Hi,

    We only have clear

    Thank you
    Team HOUZE

    Question : [Re] Inquiry for the item from hug****

    Thankyou, I have ordered but one is slightly cracked, how can I do an exchange

    Answer : [Re] Inquiry for the item from hug****

    Hi,

    Did you received your replacement?

    Thank you
    Team HOUZE


    Question : [Re] Inquiry for the item from hug****

    Nope nobody contacted me

    Answer : [Re] Inquiry for the item from hug****

    Hi,

    Sorry for this happen, but can I have your order number first? So that I can assist you better.

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from lec****Apr 06, 2019

    Hi. Why I cant used the 30% brand coupon?

    Answer : [Re] Inquiry for the item from lec****

    Hi,

    Please check this issue with Qoo10.

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from liy****Mar 30, 2019

  • Question : Inquiry for the item from kel****Mar 30, 2019

    Hi will u be stocking on 60L soon??

    Answer : [Re] Inquiry for the item from kel****

    Hi,

    60L will be back in stck by next week!!

    Thank you
    Team HOUZE

+View all Notice, FAQ, Q&A >>
4 and 5 Tier Knock Down Cabinet ♦  Children Wardrobe ♦ Sturdy ♦ Durable ♦ Space Saver ♦
4 and 5 Tier Knock Down Cabinet ♦ Children Wardrobe ♦ Sturdy ♦ Durable ♦ Space Saver ♦
Item Q&A
  • Question : Inquiry for the item from yiy****May 16, 2019

    When is the stock be back?

    Answer : [Re] Inquiry for the item from yiy****

    Hi,

    We have put the item in Groupbuy, Shipment will arrive next wk, once shipment arrived, we will sent out.

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from Kan****Apr 11, 2019

    would there be a 5 tier stock coming soon?

    Answer : [Re] Inquiry for the item from Kan****

    Hi,

    Yes, we are ordering this model but not sure when it will be back in stock.

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from epr****Mar 02, 2019

    When will you have stock for the 5 tier drawer? Thanks

    Answer : [Re] Inquiry for the item from epr****

    Hi,

    Stock will be replenish mid of April.

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from and****Feb 07, 2019

    Hi there, by any chance do you have this in 3-tier?

    Answer : [Re] Inquiry for the item from and****

    Hi,

    We only have 4 asnd 5 tier.

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from emi****Feb 03, 2019

    Hi, do you have 3 tiers?

    Answer : [Re] Inquiry for the item from emi****

    Hi,

    We only have it in 4 and 5 tier.

    Thank you
    Team HOUZE

+View all Notice, FAQ, Q&A >>
♦ Cable Tie ♦ Nylon ♦ White ♦ Black ♦  6 Sizes ♦ Self-Lock ♦
♦ Cable Tie ♦ Nylon ♦ White ♦ Black ♦ 6 Sizes ♦ Self-Lock ♦
Item Q&A
  • Question : Inquiry for the item from 243****May 15, 2019

    Hello do you have stocks for the 40cm cable tie?

    Answer : [Re] Inquiry for the item from 243****

    Hi,

    Stock will be replenish shortly.

    Thank you
    Team HOUZE

Computer Monitor Shelf Stand / With Drawers/Single and Double Tier/Assorted Colors/ABS Material
Computer Monitor Shelf Stand / With Drawers/Single and Double Tier/Assorted Colors/ABS Material
Item Q&A
  • Question : Inquiry for the item from ng_****May 14, 2019

    What is the Maximum weight of the monitor that the double tier can withstand without denting the plastic board?

    Answer : [Re] Inquiry for the item from ng_****

    Hi,

    The stand can hold up to 5kg

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from Den****May 13, 2019

    Hi seller,the stand can put laptop ?

    Answer : [Re] Inquiry for the item from Den****

    Hi,

    Kindly refer to the listing for the dimension, if its suits your laptop dimension.

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from lai****May 07, 2019

    Hi, may l know what kind of material? Is it timber?

    Answer : [Re] Inquiry for the item from lai****

    Hi,

    This is made from ABS plastic material, hope this help you!

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from 239****May 05, 2019

    Hi,

    If buy 2 pieces of the single tier shelf stand, can the 2 pieces be stacked securely together?

    Thank you

    Answer : [Re] Inquiry for the item from 239****

    Hi,

    It may be a bit shaky if you stack together, will suggest you purchase the double tier one.

    Thank you
    Team HOUZE

♦ Clothes Drying Rack ♦ Single Pole ♦ Double Pole ♦ Triple Layer ♦ Space Saving ♦ Stainless Steel
♦ Clothes Drying Rack ♦ Single Pole ♦ Double Pole ♦ Triple Layer ♦ Space Saving ♦ Stainless Steel
Item Q&A
  • Question : Inquiry for the item from han****May 14, 2019

    Will QLN-201 be restocked?

    Answer : [Re] Inquiry for the item from han****

    Hi,

    OLN-201 will be in stock early next month,

    Thank you
    Team HOUZE

    Question : [Re] Inquiry for the item from han****

    Can I do a pre order to take advantage of the promotion?

    Answer : [Re] Inquiry for the item from han****

    Hi,

    We will put the item to groupbuy once we get a confirmation of ETA of the stock.

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from han****May 13, 2019

    Why can't the 30% discount coupon be applied for QLN-201?

    Answer : [Re] Inquiry for the item from han****

    Hi,

    Coupon is applicable now.

    Thank you
    Team HOUZE

BACK IN STOCK ♦ BUNDLE OF 3 ♦ 24L Modular Single Tier Drawer ♦ Stackable ♦
BACK IN STOCK ♦ BUNDLE OF 3 ♦ 24L Modular Single Tier Drawer ♦ Stackable ♦
Item Q&A
  • Question : Inquiry for the item from icy****May 11, 2019

    Are you restocking 38L? I need more.

    Answer : [Re] Inquiry for the item from icy****

    Hi,

    Stock already updated,but very limited,

    Thank you
    Team HOUZE

    Question : [Re] Inquiry for the item from icy****

    Bought 😁 last time no free gift

    Answer : [Re] Inquiry for the item from icy****

    HI,

    This time round you will enjoy 6 free shoe box.

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from bzb****Apr 09, 2019

    Will you be restocking the 24L size?

    Answer : [Re] Inquiry for the item from bzb****

    Hi,

    It will be end of this month!

    Thank you
    Team HOUZE

  • Question : Inquiry related delivery from lim****Apr 04, 2019

  • Question : Inquiry for the item from may****Apr 02, 2019

    Hi,
    Does the drawer come with rollers?
    Rgds
    MW

    Answer : [Re] Inquiry for the item from may****

    Dear customer,

    May I know which model is it? So that I can assist you furhter.

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from icy****Nov 17, 2018

    Any more 38L?

    Answer : [Re] Inquiry for the item from icy****

    Hi,

    Currently out of stock. Will replenish end of dec

    Thank you
    Team HOUZE

    Question : [Re] Inquiry for the item from icy****

    So 38L will not be on sale during black friday?

    Answer : [Re] Inquiry for the item from icy****

    Hi,

    Nope it will not be on sale.

    Thank you
    Team HOUZE

    Question : [Re] Inquiry for the item from icy****

    Please confirm when is 38 L coming in. You had perviously confirmed to be coming in by end Dec. Thank you.

    Answer : [Re] Inquiry for the item from icy****

    Hi,

    Sorry to inform you that factory haven't finish production. And shipement will be delayed till end of Jan 19.

    Thank you
    Team HOUZE

    Question : [Re] Inquiry for the item from icy****

    Are stocks for 38l coming doon?

    Answer : [Re] Inquiry for the item from icy****

    Hi,

    Shipment will be delayed till mid Feb.

    Thank you
    Team HOUZE

+View all Notice, FAQ, Q&A >>
♦ 4 / 5 Installation Free Stainless Steel Shoe Rack ♦ Sturdy N Durable ♦ Space Saving ♦ Foldable
♦ 4 / 5 Installation Free Stainless Steel Shoe Rack ♦ Sturdy N Durable ♦ Space Saving ♦ Foldable
Item Q&A
  • Question : Inquiry for the item from LPB****May 07, 2019

    any 1for1 exchange if received item with rust and dented condition with seller paying for the cost of shipping to and fro?

    Answer : [Re] Inquiry for the item from LPB****

    Hi,

    We are truly sorry to let this happen, but can I have a photo for it first?

    Thank you
    Team HOUZE

    Question : [Re] Inquiry for the item from LPB****

    No worries. I just ask.

    Answer : [Re] Inquiry for the item from LPB****

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from u6y****Apr 25, 2019

  • Question : Inquiry for the item from tam****Apr 17, 2019

    Ur storewide 30% ... Is it applicable for this item?

    Answer : [Re] Inquiry for the item from tam****

    Hi,

    Do you means the coupon? If yes, sorry for this item it is not applicable since this item is on promotion now!

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from lyd****Apr 03, 2019

Tornado Spinning Mop / 360 Degree Stainless Steel Basket / 360 Degree Rotating Washable Mop /3 Color
Tornado Spinning Mop / 360 Degree Stainless Steel Basket / 360 Degree Rotating Washable Mop /3 Color
Item Q&A
  • Question : Inquiry for the item from 240****May 12, 2019

    Hello, how does the spin work...I press down the mop and the spin will rotate? if I need to later buy a new mop, where can I get - and how much? thanks

    Answer : [Re] Inquiry for the item from 240****

    Hi,

    Just press down the mop and it will spin dry. We provide 2 mop head . Currently not selling parts.

    Thank you
    Team HOUZE

L n XL SIZE / FREE SHIPPING ♦ Bundle of 2 ♦ Modular Retractable Drawer Shelf ♦
L n XL SIZE / FREE SHIPPING ♦ Bundle of 2 ♦ Modular Retractable Drawer Shelf ♦
Item Q&A
  • Question : Inquiry for the item from 236****May 11, 2019

    Hi, how much weight can each drawer shelf hold?

    Answer : [Re] Inquiry for the item from 236****

    Hi,

    Each drawer can hold up to 2kg.

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from phy****Apr 27, 2019

    Hi, when will you restock the L size?

    Answer : [Re] Inquiry for the item from phy****

    Hi,

    We do not to bring this item in again. Do take a look on our other item.

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from kri****Apr 15, 2019

    Hi
    I wish to get one L and one XL size. How much will that be?

    Answer : [Re] Inquiry for the item from kri****

    Hi,

    I'm sorry, we only sell it in the bundle of the same model.

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from fat****Apr 13, 2019

    Hi!
    Do you sell a narrower size? My kitchen cabinet is only 30cm wide and can only accommodate a drawer that is less than 29cm wide.
    Regards

    Answer : [Re] Inquiry for the item from fat****

    Hi,

    We do not have any other dimension drawer

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from mer****Apr 05, 2019

    The selection idrop list is bundle of 3 so $9.90 is for 3?

    Answer : [Re] Inquiry for the item from mer****

    Hi,

    May I know what item is it so I can assist you better.

    Thank you
    Team HOUZE

    Question : [Re] Inquiry for the item from mer****

    Hi. I ordered already. My order no is 293496887

    Answer : [Re] Inquiry for the item from mer****

    Hi,

    We have processed your order and Qxpress have picked up your item from us. They will deliver it to you within the next 1-3 working days!

    Thank you
    Team HOUZE

+View all Notice, FAQ, Q&A >>
25 PCS ♦ Bundle of 5 ♦ PVC Coated Metal Hanger ♦ Round Edge Hanger ♦ Kids Hanger ♦ Multi Hook Hanger
25 PCS ♦ Bundle of 5 ♦ PVC Coated Metal Hanger ♦ Round Edge Hanger ♦ Kids Hanger ♦ Multi Hook Hanger
Item Q&A
  • Question : Inquiry for the item from ais****May 07, 2019

    Hi seller, which hanger is thicker material? The men hanger or multi purpose hanger?

    Answer : [Re] Inquiry for the item from ais****

    Hi,

    After checking, the Multi Hook Hanger (LN-5202) will be more sturdier. Hope this help you!

    Thank you
    Team HOUZE

  • Question : HangerJun 25, 2018

    Can I please check which type of hanger is the thinnest?

    Answer : [Re] Hanger

    Hello, the PVC Coated metal hangers and the rubber coated ABS hangers are the thinnest out of the hangers range. Thank you

ONLINE EXCLUSIVE 1 FOR 1 ♦Assorted Colonial Design Laundry Basket ♦ Multi-Functional ♦15 Design
ONLINE EXCLUSIVE 1 FOR 1 ♦Assorted Colonial Design Laundry Basket ♦ Multi-Functional ♦15 Design
Item Q&A
  • Question : Inquiry for the item from sel****May 07, 2019

    Hi, can check why is the 15% discount not applicable?

    Answer : [Re] Inquiry for the item from sel****

    Hi,

    Since this item is on promotion now, so the 15% discount is not applicable.

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from yog****Jan 12, 2019

    Is it buy one get one free? Same item free? Thanks

    Answer : [Re] Inquiry for the item from yog****

    Hi,

    Yes, same model for the free item.

    Thank you
    Team HOUZE

  • Question : Order No. 262967139Jun 27, 2018

    Hi seller,

    I order 2 of the Laundry Basket and can I change it to delivery to doorstep instead of store pickup?I really don't mind about the delivery charges.Can you guard me to the delivery payment?Thanks.

    Answer : [Re] Order No. 262967139

    Hello,

    You may purchase a delivery at https://www.qoo10.sg/item/CITYLIFE-FOR-DELIVERY-ONLY/469972260 and indicate the order number(s) you want us to deliver at the "MEMO TO SELLER" during check out.

    Thank you.

  • Question : Product with size 40cm x 45cmApr 30, 2018

    Will you re-stock the above-mentioned product?

    Answer : [Re] Product with size 40cm x 45cm

    Hi,

    Stock Will Be In Around Mid May,

    Thank You
    Team Houze

ONLINE EXCLUSIVE ♦ 5 / 6 Tier Apple Knock Down Cabinet ♦ Strong And Durable ♦ 2 Colors ♦ PP Plastic
ONLINE EXCLUSIVE ♦ 5 / 6 Tier Apple Knock Down Cabinet ♦ Strong And Durable ♦ 2 Colors ♦ PP Plastic
Item Q&A
  • Question : Inquiry for the item from pin****May 04, 2019

    Hi, why the height difference is only 5cm (110-95) for 5 tier vs 6 tiers?

    Answer : [Re] Inquiry for the item from pin****

    Hi,

    Sorry to correct you but the height difference is 15cm since 110-95 is 15 =)

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from sah****Apr 29, 2019

  • Question : Inquiry for the item from HEY****Apr 27, 2019

    Hi if I order today, when will the item be delivered?

    Answer : [Re] Inquiry for the item from HEY****

    Hi,

    If you order by today, we will arrange Qxpress come and pick up your item by tomorrow and they will deliver it to you within the next 1-3 working days!

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from ama****Apr 25, 2019

  • Question : Inquiry for the item from jun****Apr 25, 2019

    Do u do Delivery after office hours?

    Answer : [Re] Inquiry for the item from jun****

    Hi,

    Yes, Qxpress do deliver after working hours!

    Thank you
    Team HOUZE

+View all Notice, FAQ, Q&A >>
Bundle of  3 XL/XXL Storage Boxes With Wheels ♦ 77L  - 95L Capacity ♦ Strong And Durable ♦
Bundle of 3 XL/XXL Storage Boxes With Wheels ♦ 77L - 95L Capacity ♦ Strong And Durable ♦
Item Q&A
  • Question : Inquiry for the item from tjm****Apr 28, 2019

    Hi, if I order for this 90l, it will b shipped after 18may?

    Answer : [Re] Inquiry for the item from tjm****

    Hi,

    Yes shipping will start on 18th May, hope this clarifies.

    Thank you
    Team HOUZE

    Question : [Re] Inquiry for the item from tjm****

    Hi, tot the delivery will start after 18may n which is why I ordered? Why was my items being sent out?

    Answer : [Re] Inquiry for the item from tjm****

    Anyway, I have asked the delivery guy to return the items to the warehouse for the time being. Pls do me a favour by putting a note to reattempt delivery again after 7may

    Question : [Re] Inquiry for the item from tjm****

    Hi,

    After checking, the status is delivered. Can I confirm with you have you receive it?

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from tjm****Apr 26, 2019

    Will the 77l b back in stock?

    Answer : [Re] Inquiry for the item from tjm****

    Hi,

    It will be end of MAY / early JUNE.

    Thank you
    Team HOUZE

  • Question : Inquiry related delivery from agn****Apr 11, 2019

  • Question : Inquiry for the item from cla****Apr 10, 2019

    Hi seller,

    The items are delivered today, however you have send the wrong size. Have topped up $10 for 95L but the item delivered is 77L. Pls resend the right item.

    Thank you.

    Answer : [Re] Inquiry for the item from cla****

    Sent a correct item as inform in next message, thank you.

  • Question : Inquiry related delivery from bij****Mar 28, 2019

    Can I choose time slot for delivery? To ensure that there’s someone at home to receive the items.

    Answer : [Re] Inquiry related delivery from bij****

    Hi,

    I'm sorry, you are not able to do it. Qxpress will contact you on the day of delivery.

    Thank you
    Team HOUZE

+View all Notice, FAQ, Q&A >>
ONLINE EXCLUSIVE ♦ Multi Wonder Rice Container W Wheel♦ Divider ♦ Strong And Durable ♦100% Virgin PP
ONLINE EXCLUSIVE ♦ Multi Wonder Rice Container W Wheel♦ Divider ♦ Strong And Durable ♦100% Virgin PP
Item Q&A
  • Question : Inquiry for the item from lyd****May 02, 2019

    What color? Do you have the grey option?

    Answer : [Re] Inquiry for the item from lyd****

    Hi,

    Only white colour is available.

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from p0n****Apr 25, 2019

    Hi seller. May I know can put 5kg per one Or not? Because I use for Rice 5kg and Glutinous rice 5kg. Thank you

    Answer : [Re] Inquiry for the item from p0n****

    Hi,

    Sorry, can only put 5kg rice for the one whole container. If you part the conainer into two, it will 2.5kg for one side.

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from fen****Mar 20, 2019

    Hi. Can the container handle a full bag of 5kg rice

    Answer : [Re] Inquiry for the item from fen****

    Hi,

    Yes it can

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from azu****Mar 16, 2019

    What's the volume it can contain?

    Answer : [Re] Inquiry for the item from azu****

    Hi,

    It can hold approxi 5kg .

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from mya****Feb 13, 2019

    Hi, is it air tight container?

    Answer : [Re] Inquiry for the item from mya****

    Hi,

    It is not airtight

    Thank you
    Team HOUZE

+View all Notice, FAQ, Q&A >>
Large Diatomite Absorbent Mat ♦ Bath/Floor Mat ♦ Fast Dry ♦ Anti Bacteria ♦ High Absorbabillity ♦
Large Diatomite Absorbent Mat ♦ Bath/Floor Mat ♦ Fast Dry ♦ Anti Bacteria ♦ High Absorbabillity ♦
Item Q&A
  • Question : Inquiry for the item from rac****Apr 30, 2019

    Is the marble mat plain or with some wording on it?

    Answer : [Re] Inquiry for the item from rac****

    Hi,

    It doesn't contain any words on it.

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from mar****Jan 28, 2019

    Hi, does the marble design come with a writing in the middle of the mat? And also is it anti slip?

    Answer : [Re] Inquiry for the item from mar****

    Hi,

    The marble design does not come with the wordings in the middle.

    Mat is not anti-slip

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from ko_****Mar 17, 2018

    I saw other buyers put up the photo. Only grey color piece have your company logo imprint on the mat but not other color? Because I only want to buy those color that have your company name imprint on it. Pls advise which color to buy. Thank you very much.

    Answer : [Re] Inquiry for the item from ko_****

    Hello,

    Warmest Greetings From Houze! 😊

    All Colours Have Our Logo On Top.

    We Looking Forward To Serve You Soon And Wish You & Your Family Have A Nice Day Ahead!

    Thank You.

    Best Regards,
    Team Houze

  • Question : Inquiry for the item from Kiw****Feb 03, 2018

    What will happen if we received the items cracked or broken?

    Answer : [Re] Inquiry for the item from Kiw****

    Hi,

    Kindly Sent Us The Photos Of The Damaged Or Cracked Item, And We Will Arrange A Replacment To Be Sent To U.

    Thank You

    Best Regards
    Team Houze

  • Question : Inquiry for the item from yin****Oct 18, 2017

    Hi seller..
    Is the item authentic..?
    Thanks...

    Answer : [Re] Inquiry for the item from yin****

    Yes

+View all Notice, FAQ, Q&A >>
BACK IN STOCK ♦ 4 And 5 Tier Wooden Top Cabinet ♦ Strong And Durable ♦
BACK IN STOCK ♦ 4 And 5 Tier Wooden Top Cabinet ♦ Strong And Durable ♦
Item Q&A
  • Question : Inquiry for the item from eun****Apr 29, 2019

    Hello is this item did not have the 30% discount ?

    Answer : [Re] Inquiry for the item from eun****

    Hi,

    This item is in promotion now but not 30%offer.

    Thank you
    Team HOUZE

  • Question : Inquiry from Lil****Feb 28, 2019

    Will this item back in stock?

    Answer : [Re] Inquiry from Lil****

    Hi,

    Stock will be available mid march

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from jen****Feb 02, 2019

    How heavy can each drawer hold?
    Am i able to store books in them...
    Appreciate your assistance!

    Answer : [Re] Inquiry for the item from jen****

    Hi,

    Per drawer can hold about 7kg. Shouldn't be a problem to hold books

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from 237****Jan 21, 2019

    Will you have 5514 and 5515 available?

    Answer : [Re] Inquiry for the item from 237****

    Hi,

    We have already discontiune this model.

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from jam****Jan 16, 2019

+View all Notice, FAQ, Q&A >>
ONLINE EXCLUSIVE ♦ 3L - 15L Modular Single Tier Drawer ♦ Stackable ♦ Strong And Durable
ONLINE EXCLUSIVE ♦ 3L - 15L Modular Single Tier Drawer ♦ Stackable ♦ Strong And Durable
Item Q&A
  • Question : Inquiry for the item from far****Apr 28, 2019

    Hi any 30% discount for the gen 3 ms-2214 model

    Answer : [Re] Inquiry for the item from far****

    Hi,

    We don't hav 30% offer for this item.

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from lym****Mar 13, 2019

  • Question : Inquiry for the item from icy****Nov 18, 2018

    Just received the items and i want to order more...when r u restocking?

    Answer : [Re] Inquiry for the item from icy****

    Hi,

    We are discontiuning this model already.

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from mik****Nov 17, 2018

  • Question : Inquiry from wan****Nov 13, 2018

    Sorry I didn't understand What is 1for1? Buy one get one free same drawer? Total is $19.9?

    Answer : [Re] Inquiry from wan****

    Hi,

    Yup, we will get total 2 pcs of the drawer when u pay $19.90.

    Thank you
    Team HOUZE

+View all Notice, FAQ, Q&A >>
Bundle Of 6 ♦ Stackable Chairs/Stools ♦  Durable ♦ 100% Virgin PP
Bundle Of 6 ♦ Stackable Chairs/Stools ♦ Durable ♦ 100% Virgin PP
Item Q&A
  • Question : Inquiry related delivery from joe****Apr 26, 2019

  • Question : Inquiry related delivery from xia****Mar 29, 2019

  • Question : Inquiry related delivery from Kha****Mar 27, 2019

  • Question : Inquiry for the item from sq.****Mar 22, 2019

    Hi. When will daily deal be removed?

    Answer : [Re] Inquiry for the item from sq.****

    Hi,

    Daily Deal will end , end of the month

    Thank You
    Team HOUZE

  • Question : Inquiry related delivery from SiB****Mar 11, 2019

    Hi, was wondering about the delivery schedule. placing the order when will i be able to get the stools? also can the delivery either be in the morning before 10am or after 9pm? im in jurong

    Answer : [Re] Inquiry related delivery from SiB****

    Hi,

    If you place your order today, qxpress will pick it up tml afternoon and deliver to you within 1-2 working days.

    As for the timing, you can request under the memo to seller, and qxpress will try their best to follow it.

    Thank you
    Team HOUZE

    Question : [Re] Inquiry related delivery from SiB****

    The price includes the qexpress delivery right?

    Answer : [Re] Inquiry related delivery from SiB****

    Hi,

    For this item, its free shipping.

    Thank you
    Team HOUZE

+View all Notice, FAQ, Q&A >>
Lightweight Aluminium Ladder 3 - 6 Tier ♦ Foldable ♦ Rust Resistant  ♦ Compact ♦ Durable
Lightweight Aluminium Ladder 3 - 6 Tier ♦ Foldable ♦ Rust Resistant ♦ Compact ♦ Durable
Item Q&A
  • Question : Inquiry for the item from wai****Apr 26, 2019

    Hi what's the maximum body weight the 4-tier ladder can bear? Thanks.

    Answer : [Re] Inquiry for the item from wai****

    Hi,

    Is 100kg. Hope this help you.

    Thank you
    Team HOUZE

  • Question : Inquiry related delivery from sp.****Apr 24, 2019

    Hi if I purchase it today will I be able to receive it by this week? Thank you.

    Answer : [Re] Inquiry related delivery from sp.****

    Hi,

    If you puchase by today we will arrange Qxpress come and pick up your item by tomorrow and they will delive it to you wihtin the next 1-3 working days.

    Thank you
    Team HOUZE

    Question : [Re] Inquiry related delivery from sp.****

    Hi I have placed the order. Order No. 294780116. Please help to arrange for pick up tomorrow so that it can be delivered to me earlier. Thank you very much!

    Answer : [Re] Inquiry related delivery from sp.****

    Hi,

    We have received your order, will arrange Qxpress come and pick up your item by tomorrow!

    Thank you
    Team HOUZE

  • Question : Inquiry related delivery from THS****Apr 15, 2019

  • Question : Inquiry related delivery from pei****Apr 03, 2019

  • Question : Inquiry for the item from che****Mar 29, 2019

    What is the material of that black side? Will it wear off easily?

    Answer : [Re] Inquiry for the item from che****

    Hi,

    The material is plastic, will not wear off that easily.

    Thank you
    Team HOUZE

    Question : [Re] Inquiry for the item from che****

    It’s can take up to how many kg?

    Answer : [Re] Inquiry for the item from che****

    Hi,

    Maximum will be 100kg.

    Thank you

    Team HOUZE

ONLINE EXCLUSIVE ♦ 3 And 4 Tier Storage Wagon With Wheels ♦ Strong And Durable ♦ 100% Virgin PP
ONLINE EXCLUSIVE ♦ 3 And 4 Tier Storage Wagon With Wheels ♦ Strong And Durable ♦ 100% Virgin PP
Item Q&A
  • Question : Inquiry for the item from 260****Apr 23, 2019

    Dear Sir,
    We only receive a single wagon with wheel and NOT as per above product description, is there a mistake?

    Answer : [Re] Inquiry for the item from 260****

    Hi,

    May I have your order number first so that I can assist you better!

    Thank you
    Jane from HOUZE

    Question : [Re] Inquiry for the item from 260****

    Hi Jane, our order number is 291609742. This is what we had received from your office.

    Answer : [Re] Inquiry for the item from 260****

    Hi,

    Sorry, our warehouse colleague had made mistake for this. We will arrange our own driver go to your place and to the exchange.

    Thank you
    Team HOUZE

  • Question : Inquiry related delivery from 236****Mar 12, 2019

    If I ordered , will there be a call when it is to be delivered? What if no one is at home when the delivery comes?

    Answer : [Re] Inquiry related delivery from 236****

    Hi,

    Normally qxpress driver will call you when they are going to deliver to you. If you are not at home, you can make arrangement with them,

    Thank you
    Team HOUZE

  • Question : Inquiry for the item from yej****Feb 27, 2019

  • Question : Inquiry for the item from hon****Feb 21, 2019

    Hi, 3 tier wide coming in?

    Answer : [Re] Inquiry for the item from hon****

    Hi,

    Stock will be replenished end of March 19

    Thank you
    Team HOUZE

  • Question : Inquiry related delivery from 239****Jan 29, 2019

    Hello,
    If I order today, when can I receive the item ?
    I am interested in the 3 tier storage wagon with wheels.
    How big is the box. Thankyou.

    Maureen

    Answer : [Re] Inquiry related delivery from 239****

    Hi,

    If you order today, we will process the order tml and pack. qxpress will pick it up on thursday and delivered to you within 1-2 working days.

    Thank you
    Team HOUZE

+View all Notice, FAQ, Q&A >>