Q&A board

Q & A Lists
Item Question & Answer
New baby Romper
New baby Romper
Item Q&A
New Baby Hat- Korea
New Baby Hat- Korea
Item Q&A
  • Question : Order No. 43343628 - Pororo Set / 2 YrsJun 16, 2014

  • Question : enquire about item shippingMar 31, 2014

    Hi,

    I have ordered a new baby hat, order no. 41316244. Please let me now when the item will be delivered. I need the item in 7 days. Thanks.


    Regards,
    Pallavi Dalvi

    Answer : [Re] enquire about item shipping

    Hi, I am sorry to hear about this. I have shipping out the hat as per shipping email sent to you. Return address is written at the back of the parcel too. I can not track it as this is normal mail. Thank you for your kind understanding.

  • Question : Order no. 35226911Aug 15, 2013

    I haven't got the item yet until now!!!! I think I have waited long enough.

    Answer : [Re] Order no. 35226911

    Hi, we are sorry to hear about this.It may be lost in transit during the delivery. In case of wrong address happend, our return address is stated on every outgoing parcel. We strongly recommend our customers to register the parcel as we are not liable with any lost in normal mail. Singpost will not entertain with any lost of normal mail enquiries as there is no tracking number on it. Thank you for your understanding.

  • Question : Order No. 35226911Aug 07, 2013

    Hi I have not receive my item yet. Order was place on 1 aug.

    Answer : [Re] Order No. 35226911

    Hi, the order was posted on Aug 2 via normal mail. We are unable to track on this item. due to festive season, The Singpost delivery time may take longer than usual. please kimdly wait. Thank you.

  • Question : Have not receive my item...Aug 07, 2013

    I have not received my item yet...

    Answer : [Re] Have not receive my item...

    Hi, the item is already posted out via normal mail on Aug 2. We are unable to ytsck for non registered mail. Please kindly wait. Thanks.

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Boy and Girl Hoodies Set
Boy and Girl Hoodies Set
Item Q&A
  • Question : Order No. 43343628 - Pororo Set / 2 YrsJun 13, 2014

  • Question : Order No. 43343628 - Pororo Set / 2 YrsJun 11, 2014

Girl Dresses
Girl Dresses
Item Q&A
  • Question : Apr003 setMar 07, 2014

  • Question : Apr-002Dec 08, 2013

    Hi, for item Apr-002, sizes 80-120 means 1-5yrs? Thks :)

    Answer : [Re] Apr-002

    Yes, size 80 for 1 yrs, 90 for 2 yrs, 100 for 3 yrs, 110 for 4 yrs, 120 for 5 yrs. Thks.

  • Question : Aida set 003Dec 08, 2013

    HI, for Aida set 003, sizes 130 & 140 are for what age group? Thank:)

    Answer : [Re] Aida set 003

    130 for 6-7 yrs normal build gal and 140 for 7-8 yrs normal build gal.Thks.

  • Question : dress 002Dec 20, 2011

    When dress 002 will be got stock...o got other color

    Answer : [Re] dress 002

    H i, no more restock.

  • Question : dress 001Dec 13, 2011

    btw, how does the back of the dress look? with ribbon or just zip?

    Answer : [Re] dress 001

    Hi, only zip @ the back. Pls check measuremnt b4 placing order. Thks.

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NEW Nissen Boy Denim/Jeans (Different Designs Available!)
NEW Nissen Boy Denim/Jeans (Different Designs Available!)
Item Q&A
  • Question : Design 005 & 006Jan 03, 2014

    Hi, can pre order for designs 005 & 006 size 110 coz in your list it's stated as sold out. Thks and hear from you soon. :)

    Answer : [Re] Design 005 & 006

    Hi, the pant is out of order and unable to place from supplier end. Please choose other design. Thank you.

  • Question : Size chartDec 08, 2013

    Hi, for sizes 120-140, what are the measurements cos not listed in your size chart. Thanks.

    Answer : [Re] Size chart

    for design 008, 130 waist is 25cm*2, and length is 74cm. size 140 waist is 25*2cm, length is 77cm. Thks.

    Question : [Re] Size chart

    How abt size 120? Thks :)

    Answer : [Re] Size chart


    Hi, for size120, waist is 24*2, and the length is 64cm. Thks.

    Question : [Re] Size chart

    Ok Thks :)

  • Question : Pre orderDec 08, 2013

    Hi, do you do pre order especially for items not available / not in your list? Thanks and hear from you soon. :)

    Answer : [Re] Pre order

    Hi, no more stock at supplier end. Hence, no pre-order . Thks.

  • Question : sizeDec 02, 2013

    My son waist is 66cm and leg length is 62cm.he is on the plum side. What size should I get for him.

    Answer : [Re] size

    Hi, based on your description, I will recommend size 110 for your son (as per design 004) The pant will be slighly 1cm longer. Thank you.

  • Question : Non receiptOct 28, 2013

    Hi
    I ordered item design 003 black size 110 on 7 oct 13 but has not receive the item. Order no. 36780323. Pls advise. Thanks.

    Answer : [Re] Non receipt

    Hi,reply via email. Registered mail is highly recommended. Thanks.

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Nissen Girl Soft Stripped Denim with Elastic Waist (4 designs!) Good Quality!
Nissen Girl Soft Stripped Denim with Elastic Waist (4 designs!) Good Quality!
Item Q&A
  • Question : Pre orderDec 08, 2013

    Hi, pre order available for items not available or nt in your list? Thanks and hear from you soon :)

    Answer : [Re] Pre order

    hi, no more stock in supplier end. Sorry for dissapointment.

SALE Nissen Baby Boy and Girl Socks (3 for $6!)
SALE Nissen Baby Boy and Girl Socks (3 for $6!)
Item Q&A
  • Question : 3 for $6?Apr 17, 2013

    What do u mean by 3 for $6?

    I selected 3 pairs and total is $7.50

    Answer : [Re] 3 for $6?

    Hi, the promotion is over. I will update accordingly. Sorry for misunderstanding. Thank you.

  • Question : Baby Girl SocksApr 09, 2013

    Hi,

    The socks are for how many months?

    Regards,
    Winniw

    Answer : [Re] Baby Girl Socks

    Hi, baby sock is for baby from 0-2yrs. And Toddler sock is for 2-4yrs. Thanks.

  • Question : SizeFeb 01, 2013

    What is the diff in size for toddler socks and 0-2yrs socks?

    Answer : [Re] Size

    Hi, the 0-2socks is slighly shorter (about 2cm) than the toddler sock. Some 1 yrs chubby baby can consider the toddler sock (9-14cm). Thanks.

  • Question : Foot measurementDec 03, 2011

    What is the foot size for 2-4yrs old?

    Answer : [Re] Foot measurement

    12-15cm.

  • Question : Length of sockJan 30, 2011

NEW Baby Sun Hat (Korea)
NEW Baby Sun Hat (Korea)
Item Q&A
  • Question : Wrong hatMar 21, 2013

    Btw, I bought the hat on 14 but u ship out only 15 mar which is near to end of day and that was a Friday. Sat n Sunday the post office is not open so is logical that I receive the hat yesterday which is a Wednesay. So why can't I request for a refund? Not as if I take weeks later to request

    Answer : [Re] Wrong hat

    replied and all in the progess. Thks.

  • Question : Wrong hat Mar 21, 2013

    Hi. Referring to the thread below, why can't I get a refund? I receive the cap only yesterday! And in the first place u did not post this pink n white cap picture! What u post is the checked one. Isn't this a scam? Pls allow a refund else I will write in to gmarket

    Answer : [Re] Wrong hat

    I had clarified to you via voice conversation.Exchange is in the progess. Rambutankid is registered with IRAS, and in operation more than 2 yrs. Thks.

  • Question : Wrong hatMar 20, 2013

    Hi the pink cap I received is not the one I order. I wanted the pink checked hat. Pls advise how to exchange or refund. Order number 31885011

    Answer : [Re] Wrong hat

    Hi, we do not sell the red checked hat. According to our refund/exchange policy, the buyer must notify and return us the product within 7 days of receipt. Hence, we are sorry to inform you that we are unable to exchange/refund product to you.

  • Question : Item received different from Gmarket posting Aug 28, 2012

    Hi,

    The item received is different from the picture you posted on Gmarket. Would like to seek for full refund. Please reply. Thanks.

    Answer : [Re] Item received different from Gmarket posting

    Hi,accoring to the Order Menu, u have ordered the white cap. Please email us the photo if we mailed out the wqrong item for you. Thks.

  • Question : pricingJan 19, 2011

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New Arrival- Elfin Doll Long Legging (Hello Kitty and Minnie)
New Arrival- Elfin Doll Long Legging (Hello Kitty and Minnie)
Item Q&A
  • Question : baby long legging pantsMar 13, 2011

    Hi, I wish to order Baby legging pants Minne White Kitty Pink Pls quote me a price with register mail Rgs sharon

    Answer : [Re] baby long legging pants

    Dear Sharon, Pls select once (registered mail)only for your first order and none for your second order. I will ship it out 2gether with the register mail. Thank you.