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Item Question & Answer
☺BEST SELLERS☺ Laneige Time Freeze Firming Sleeping Mask 60ml
☺BEST SELLERS☺ Laneige Time Freeze Firming Sleeping Mask 60ml
Item Q&A
  • Question : Inquiry for the item from hik****May 19, 2018

  • Question : Inquiry for the item from aye****May 15, 2018

  • Question : Inquiry related delivery from isp****May 15, 2018

    When will my order be ship out? Have not receive updates yet.

    Answer : [Re] Inquiry related delivery from isp****

    Dear Customer,

    Your parcel will post out today, you will receive it within two days.

    Thank You

  • Question : Inquiry for the item from cho****Mar 18, 2018

    Hi seller,
    May i know why u send me 3 pkts of 1ml overnight sample mask? My order is 60ml time freeze firming mask. That is obviously a different product & price! So wld u prefer to make an exchange or refund? Kindly adv asap!

    Answer : [Re] Inquiry for the item from cho****

    Dear customer we are so sorry about this, will process refund to you. thank you

    Question : [Re] Inquiry for the item from cho****

    Noted. Pls proceed with the refund. Thank you.

    Answer : [Re] Inquiry for the item from cho****

    Dear customer , i already process thanks.

    Question : [Re] Inquiry for the item from cho****

    Hi seller,
    Till now, can't see any amount has been transfer to my acct yet?

    Answer : [Re] Inquiry for the item from cho****

    Dear customer that no instan transfer to your acc, we has alraedy process and Q10 will do refund to your account.

  • Question : Inquiry for the item from zan****Feb 26, 2018

+View all Notice, FAQ, Q&A >>
70% OFF (Mothers Day Event) THE HISTORY OF WHOO Gift sets
70% OFF (Mothers Day Event) THE HISTORY OF WHOO Gift sets
Item Q&A
  • Question : Inquiry for the item from yym****May 18, 2018

    Hi

    I ordered hwa Hyun set 3pc on 15/5, n you cancel my order due to no stock. Why is it is still on the order list ?

    Answer : [Re] Inquiry for the item from yym****

    Dear CUstomer,

    Kindly please your order status.

    Thank you

    Question : [Re] Inquiry for the item from yym****

    Hi

    I meant if there’s no stock why are you still allowing others to buy?

    Answer : [Re] Inquiry for the item from yym****

    Dear Customer,

    Next batch stock probably will come of June, By the way we are availble stock for 6 items gift set (please clcik below link for more infomation. Thank you
    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=614577455

    Thank you

  • Question : Inquiry for the item from wwl****May 09, 2018

    What is the expiry date for most products ?

    Answer : [Re] Inquiry for the item from wwl****

    Dear Customer,

    May i know which items do you mean? some expire on 2020 and some on 2021.

    Thank you

  • Question : 关于商品col****会员的咨询。Dec 26, 2017

    is it authentic production? if not, may I refunded it ?

    Answer : [Re] 关于商品col****会员的咨询。

    Hi, thank you for your query. We will like to inform you that all our items are authentic and shipped from Korea.

  • Question : Free DeliveryDec 04, 2017

    Why when select Singpost free delivery, the system still select Qxpress $3.99?

    Answer : [Re] Free Delivery

    Dear customer twhich items you are ordering?

  • Question : Inquiry for the item from pei****Dec 03, 2017

    Hi. I see your details and pictures and I am confused. Would like to know what are the 3 items in the Cheongidan Hwa Hyun gift set of 3.

    Are the items:
    1. Lotion, balancer and Cream
    or
    2. Essence, Eye Cream and Cream

    You have displayed 2 pictures of 2 different set of items. Please confirm.

    Answer : [Re] Inquiry for the item from pei****

    Dear customer the contents;

    Cheongidan Essence
    Cheongidan Cream
    Cheongidan Eye Cream

+View all Notice, FAQ, Q&A >>
Besta E-Dictionary CD-388s
Besta E-Dictionary CD-388s
Item Q&A
  • Question : Inquiry for the item from nic****May 16, 2018

    Can this dictionary install more software , like math and science

    Answer : [Re] Inquiry for the item from nic****

    Dear Customer,

    This model cant add-in other function.

    Thank you

  • Question : Inquiry for the item from don****Mar 14, 2018

  • Question : Besta E-Dictionary CD-388sJan 23, 2018

    Can I confirm there is a free All Pass 3 that comes with this item?

    Answer : [Re] Besta E-Dictionary CD-388s

    Dear customer promotion was change now $317 come with all pass-3 thank you.

  • Question : Inquiry for the item from rut****Sep 29, 2017

    does this had Malay dictionary?

    Answer : [Re] Inquiry for the item from rut****

    Hi, thank you for your query. This model does support Malay language, kindly refer below for the link for more details, thank you.
    http://besta.com.sg/products/CD388S.html

  • Question : self collectMay 06, 2015

    Hi Seller,

    Do you allow self collect at your shop?

    Answer : [Re] self collect

    Dear customer ,

    we perfer delievery.

    regards,
    besta

+View all Notice, FAQ, Q&A >>
(Never Before Price) Award Winner! Innisfree -The Green Tea Seed Serum 80ml
(Never Before Price) Award Winner! Innisfree -The Green Tea Seed Serum 80ml
Item Q&A
  • Question : Inquiry for the item from lad****May 16, 2018

    Dear seller,
    I have placed an order on the above item on 10 May - Cart no : 256000980. Would like to know when will my item be delivered as today is already the 16th May. Appreciate a response please. Thank you.

    Answer : [Re] Inquiry for the item from lad****

    Dear Customer,

    We are so sorry for the delay, our stock will be arrive in today once we receive the goods and we will mail out asap.

    Thank you

  • Question : Green Tea Toner and Innisfree series 9 rangeMay 13, 2018

    Hi Seller,
    May I know which of this is the toner for Dry Skin and also do you carry Innisfree Anti-ageing Series 9 product?
    Thanks

    Answer : [Re] Green Tea Toner and Innisfree series 9 range

    Dear customer,

    I am so sorry. I dont really know this, kindly please with consultan.

    Thank you

  • Question : balancing skinMay 10, 2018

    Hi, kindly let me know is the green tea balancing skin thick or watery like normal toner. thank you.

    Answer : [Re] balancing skin

    Dear customer,

    It a bit thick like green tea seed serum, this is water base.

    Thank you

  • Question : Inquiry for the item from Ohx****Apr 28, 2018

    will there be new stocks soon?

    Answer : [Re] Inquiry for the item from Ohx****

    Dear Customer,

    Our stock has been arrive yesterday.

    Thankm you

  • Question : Looks like it is the old version of green tea seed serum.Apr 27, 2018

    Looks like it is the old version of green tea seed serum base on pics posted.

    although expires in 2020, should be the last batch of older version.

    new version produces this year and should expire 2021.

    Answer : [Re] Looks like it is the old version of green tea seed serum.

    than you may to wait for next batch

    Question : [Re] Looks like it is the old version of green tea seed serum.

    i think it is better to answer everyone who asked you the version properly rather than keep saying it is later stock. Buyers please refund if you think seller is dishonest.

    Answer : [Re] Looks like it is the old version of green tea seed serum.

    Dear Customer,

    Our stock next batch stock will be arrive on Monday, i will keep you update the expiry date agin! and please dont NOT said seller are dishonest! Thnak you

+View all Notice, FAQ, Q&A >>
Sulwhasoo Basic Kit (5 Items)
Sulwhasoo Basic Kit (5 Items)
Item Q&A
  • Question : Sulwhasoo basic kitMay 11, 2018

    Hi seller, this basic kit (5 items) is it meant for anti-aging range? what is the expire date? is it new ready stock? authentic? Hope to hear from you soon.

    Answer : [Re] Sulwhasoo basic kit

    Dear Customer,

    This 5 kit are not for anti- aging, the expiry date on year 2020. We are seeling ALL 100% AUTHENTIC product in our store, If you are looking for anti- aging you may try our best seller <>
    https://www.qoo10.sg/g/605957172

    Thank you

  • Question : 关于取消/退款mcs****会员的咨询。May 02, 2018

  • Question : Inquiry from Wai****Jun 29, 2017

    How to apply iknowmon to buy at special price?

    Answer : [Re] Inquiry from Wai****

    first you have to catch iknowmon in Mame Go! coming 1 and 2 Jul 9am onward you can catch it. Thank you

  • Question : Inquiry for the item from koh****Jun 25, 2017

  • Question : ContactJun 06, 2017

Sulwhasoo Timetreasure kit (5 items)
Sulwhasoo Timetreasure kit (5 items)
Item Q&A
  • Question : expiry dateMay 04, 2018

    Hi Seller, when is expiry of sulwhasoo time treasure kit?

    Answer : [Re] expiry date

    Dear customer,

    The expiry on year 2020.

    Thank you

  • Question : CLEANSING FORMDec 12, 2017

    Hi Seller,

    Your pricing for cleansing form got error?? It seem to be very expensive for 50ml. Please check

    Answer : [Re] CLEANSING FORM

    Dear customer thank you for your feedback

(NEW 2018 SET) Innisfree Green Tea Seed Serum Special Set (6 items)
(NEW 2018 SET) Innisfree Green Tea Seed Serum Special Set (6 items)
Item Q&A
  • Question : AuthenticityApr 30, 2018

  • Question : Inquiry for the item from ivy****Apr 26, 2018

    Hi, understand e innisfree green tea set is currently out of stock, may i noe if there will be any restock?

    Answer : [Re] Inquiry for the item from ivy****

    Dear customer,

    We have no info for next batch yet.

    Thanks

  • Question : Green Tea SetMar 30, 2018

  • Question : Inquiry for the item from leo****Mar 30, 2018

    Will you restock the Innisfree Green Tea Sees Serum 6-piece set?

    Answer : [Re] Inquiry for the item from leo****

    Dear Customer,

    This items are sold out.

    Thank you

  • Question : HiMar 23, 2018

+View all Notice, FAQ, Q&A >>
(2 DAYS SALES) The history of  Whoo Bichup Royal Anti-Aging Kit (3 items)
(2 DAYS SALES) The history of Whoo Bichup Royal Anti-Aging Kit (3 items)
Item Q&A
  • Question : Inquiry for the item from sim****Apr 26, 2018

  • Question : Inquiry related delivery from san****Apr 19, 2018

  • Question : country of origin?Apr 10, 2018

    where is product origin from?

    Answer : [Re] country of origin?

    Dear Customer,

    Products urigin from Korea.

    Thank you

  • Question : Inquiry for the item from wwl****Apr 08, 2018

    I wan to order whitening set but can’t see the details also pls advice !

    Answer : [Re] Inquiry for the item from wwl****

    Dear customer,

    You may click the lind for the products infomation
    https://www.qoo10.sg/item/THE-HISTORY-OF-WHOO-THE-HISTORY-OF-WHOO-GIFT-SETS/538474476

    Thank you

  • Question : Inquiry for the item from haz****Apr 08, 2018

    I’m keen to order whoo bichup 3 piece item but I can’t find whoo bichup option on the order menu. Kindly assist / advice. Thx

    Answer : [Re] Inquiry for the item from haz****

    Dear Customer,

    We are so sorry the "Whoo Bichup Royal 3PCS Special Gift Kit (WITH MINI LIPSTICK)" are sold out for sometime, Q10 has paste wrong promo, we currently only have "The history of Whoo Bichup Royal Anti-Aging Kit (3 items)”.

    Thank you

+View all Notice, FAQ, Q&A >>
U.P.$129 (2018 Best Seller) Premium Whoo Spa Essence 2 Shampoo + Conditioner + Radiant White Kit Set
U.P.$129 (2018 Best Seller) Premium Whoo Spa Essence 2 Shampoo + Conditioner + Radiant White Kit Set
Item Q&A
  • Question : Inquiry for the item from sop****Apr 24, 2018

  • Question : Pertanyaan tentang barang dari Wie****Mar 25, 2018

    This whoospa have soapbar same the picture?

    Answer : [Re] Pertanyaan tentang barang dari Wie****

    Dear customer,

    Yes, it same as the image item come two small soap.

    Thank you.

New Arrival ★Laneige★ Water Bank Moisture Care Skincare Speical Kit (TRAVEL EXCLUSIVE) 6 Items
New Arrival ★Laneige★ Water Bank Moisture Care Skincare Speical Kit (TRAVEL EXCLUSIVE) 6 Items
Item Q&A
  • Question : 关于商品cel****会员的咨询。Apr 16, 2018

  • Question : Inquiry for the item from sen****Mar 10, 2018

    Hi,

    Does it come with travel pouch?

    Answer : [Re] Inquiry for the item from sen****

    Dear customer, yes come with the pouch as on picture thank you.

    Question : [Re] Inquiry for the item from sen****

    Hi, based of 2 usage a day, how long does this set last? The reason for asking is because I'm traveling for 2 weeks.

    Answer : [Re] Inquiry for the item from sen****

    Hi, thank you for your query. We will recommend 2 sets if you are travelling for 2 weeks as opproximately 1 set will last for a week or slightly longer.

Sum 37 Bright award Bubble-De Mask Pack (10 pack)
Sum 37 Bright award Bubble-De Mask Pack (10 pack)
Item Q&A
  • Question : Inquiry related delivery from sim****Apr 09, 2018

  • Question : Inquiry for the item from whk****Mar 22, 2018

  • Question : Inquiry for the item from fon****Mar 20, 2018

    Hi!
    Are you going to restock the bubble mask?

    Answer : [Re] Inquiry for the item from fon****

    Dear customer we has restock you may make order now. thank you.

  • Question : Inquiry for the item from mas****Mar 08, 2018

    Hi, do i need to cleanse face before applying?

    Answer : [Re] Inquiry for the item from mas****

    Dear customer, please refer to the image thank you

  • Question : Inquiry for the item from lis****Nov 30, 2017

    Dear seller

    May I know how to use the mask? Recommended frequency, time for use,? Can’t find the instructions in English. Thanks.

    Answer : [Re] Inquiry for the item from lis****


    1. Apply an adequate amount to entire face. Avoid eye area and leave for 10~15mins.
    2. Wash off with luke-warm water

+View all Notice, FAQ, Q&A >>
Whoo Hydrating Foam Cleanser 180ml
Whoo Hydrating Foam Cleanser 180ml
Item Q&A
  • Question : Inquiry for the item from cla****Mar 29, 2018

    Does d hydrating cleanser has ginseng smell like the foam cleanser?

    Answer : [Re] Inquiry for the item from cla****

    Dear customer,

    That not ginseng smell for this hydrating cleanser foam.

    Thank you

Whoo- The history of whoo - Chengidan 6 pieces set
Whoo- The history of whoo - Chengidan 6 pieces set
Item Q&A
  • Question : Stock availabilityMar 21, 2018

    Hi Seller, my order 249231261 was cancelled by you recently (due to out of stock). May I check when will the stock be available?

    Answer : [Re] Stock availability

    Dear customer,

    You may make your order again, our stock will be arrive this afternoon. Thank you

    Question : [Re] Stock availability

    ok thank you for your reply.
    Appreciate!

    Answer : [Re] Stock availability

    Dear Customer,

    You are welcome.

  • Question : Wrong Order delivered - My order is "Chengidan 6 pieces set", not ""First Care Moisture Anti-Aging Essence Special Set " - Pls kindly reply. ThanksFeb 13, 2018

    Dear Seller, I ordered "Chengidan 天气丹 6 pieces set", but today I received "First Care Moisture Anti-Aging Essence Special Set - 5 pieces " which is NOT Correct (see attached photos)

    Kindly you re-arrange for the delivery the "Chengidan 天气丹 6 pieces set" to me which I ordered.

    And let me know how to return this wrong items (拱辰享 "First Care Moisture Anti-Aging Essence Special Set - 5 pieces ") back to you.

    I will inform Qoo10 on this.

    Thanks

    Answer : [Re] Wrong Order delivered - My order is "Chengidan 6 pieces set", not ""First Care Moisture Anti-Aging Essence Special Set " - Pls kindly reply. Thanks

    Sorry, please accept my apologies. Ignore the messages above...
    I had overlooked, and made mistakes.
    Please forgive me for the message!

    Question : [Re] Wrong Order delivered - My order is "Chengidan 6 pieces set", not ""First Care Moisture Anti-Aging Essence Special Set " - Pls kindly reply. Thanks

    Hi, not to worry. Hope to hear from you soon and patronize to our store again. Cheers!

  • Question : Expiry DateJan 26, 2018

    Hi Dear,

    I am interested to this Chengidan 6 pieces set, may I check with you the Expiry Date of this set?

    Thank you very much!

    Answer : [Re] Expiry Date

    Dear customer the expiry date on year 2020 thank you.

    Question : [Re] Expiry Date

    Thank you, noted!
    I already placed my order no. 245522000 on 28th Jan 2018.
    Looking to receive the items from you.
    Appreciate :)

    Answer : [Re] Expiry Date

    yup i saw your order, will send out your order by today thank you.

    Question : [Re] Expiry Date

    Thank you Dear!

    Answer : [Re] Expiry Date

    You are welcome^^

Sulwhasoo Herbal Soap 50g
Sulwhasoo Herbal Soap 50g
Item Q&A
  • Question : Sulwhasoo Herbal SoapMar 21, 2018

The history of whoo Radiant White Balancer (5ml x10 bottles) + Emulsion (5ml x10 bottles)
The history of whoo Radiant White Balancer (5ml x10 bottles) + Emulsion (5ml x10 bottles)
Item Q&A
  • Question : Inquiry for the item from yeo****Mar 20, 2018

    Seller, use which item first?? Thanks!

    Answer : [Re] Inquiry for the item from yeo****

    Dear customer , Balancer first follow by emulsion.Thank you

Whoo- Essential Foam 180ml
Whoo- Essential Foam 180ml
Item Q&A
  • Question : ProductMar 16, 2018

    Hi, how do I choose which cleanser i want?

    Answer : [Re] Product

    Dear customer,

    Red = anti -age
    Pink = Hydrating
    White = whitening
    Blue = Men cleanser

Best School R5-Sky Blue 7 Children Karaoke Machine with Bluetooth Touch Screen Panel Music 16GB
Best School R5-Sky Blue 7 Children Karaoke Machine with Bluetooth Touch Screen Panel Music 16GB
Item Q&A
Besta E-Dictionary ED-139
Besta E-Dictionary ED-139
Item Q&A
  • Question : Product faultyMar 06, 2018

    Dear seller,

    The electronic dictionary I received today is faulty. I inserted the batteries that came with the box and couldn't turn it on. I changed the batteries with my own and it didn't work as well.

    Answer : [Re] Product faulty

    Dear Customer, kindly please send to our service centre with your warranty card.

    Address: 101 Lorong 23 Geylang
    Prosper House # 04-04
    Singapore 388399D

  • Question : Malay to EnglishAug 21, 2016

    Hi, can this dictionary translate from malay to english/chinese? Thanks.

    Answer : [Re] Malay to English

    Dear customer,

    Yes. This model have translater from Malay to English. But doesn't come with chinese.

    Thank you.

  • Question : E-dictionary cannot starApr 16, 2016

    Hi, I bought this e-dictionary on Mar 16, 2016. Today the dictionary cannot start. I changed battery, still cannot start.

    Can you replace one for me?

    Thanks

    Answer : [Re] E-dictionary cannot star

    Dear customer,

    Please bring your Besta e dictionary together with warranty card to our service centre @ 101 Lorong 23 Geylang #04-04 Prosper House Singapore 388399. Mon to Fri 9am to 5.30pm. You also can contact our service line @ 68411066 for enquiry.

    Thank you.

Best School G5 Blue/Pink 9HD 16GB BT Childrens Edu Dev M/c (名校堂G5婴幼儿童早教机9寸)
Best School G5 Blue/Pink 9HD 16GB BT Childrens Edu Dev M/c (名校堂G5婴幼儿童早教机9寸)
Item Q&A
  • Question : Inquiry for the item from mmr****Mar 01, 2018

    How long warranty? Local warranty or need send to other country?

    Answer : [Re] Inquiry for the item from mmr****

    Hi, thank you for your query. The warranty is one year local carry in. We will issue you the warranty card with the item, thank you.

SUM 37 Water-full Special Gift
SUM 37 Water-full Special Gift
Item Q&A
  • Question : 關於商品joj****會員的咨詢。Feb 14, 2018

  • Question : Inquiry for the item from yeo****Nov 07, 2017

    Oh time sale so fast over??

    Answer : [Re] Inquiry for the item from yeo****

    Dear customer, please stay tuned for more promotion updates thank you.

Sulwhasoo- Overnight Vitalizing Mask EX (30ml)
Sulwhasoo- Overnight Vitalizing Mask EX (30ml)
Item Q&A
  • Question : Inquiry for the item from tsh****Jan 25, 2018

    How to just the overnight revitalizing mask?

    Answer : [Re] Inquiry for the item from tsh****

    Dear customer,
    Apply an appropriate amount on the face, avoiding the eye and lip area, and wash off with lukewarm in the next morning.

    For the best results, do not use cleansing foam or soap when washing off in the morning.

  • Question : Inquiry related delivery from ipe****Dec 20, 2017

    Ordered the item on 7 Dec, till today have not received. Didn’t know that it will take more than 2 weeks to reach me :(

    Answer : [Re] Inquiry related delivery from ipe****

    Hi, we have mailed out your parcel on the following week of your order. You can check on your mailbox if you have receive any notification sheet from Singpost or you can contact them to check if your parcel is still with them, thank you.

  • Question : Authentic?Nov 06, 2017

    Are the items authentic? Tks.

    Answer : [Re] Authentic?

    Der customer we are selling all AUTHENTIC products on our store.

sum 37 Bubble De Mask (4ml x 20pcs)
sum 37 Bubble De Mask (4ml x 20pcs)
Item Q&A
  • Question : Inquiry related delivery from ery****Jan 02, 2018

    I have send you an inquiry regards to short delivery of masks. There should be 20 pcs but you only send 9 pcs in a packet. Please reply asap.

    Answer : [Re] Inquiry related delivery from ery****

    Dear customer we are so sorry, will resend another 11 packet to you soon. thank you