Q&A board

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Q & A Lists
Item Question & Answer
Laneige Foam Cleanser Moisture 180ml
Laneige Foam Cleanser Moisture 180ml
Item Q&A
Laneige Eye Sleeping Mask 25ml
Laneige Eye Sleeping Mask 25ml
Item Q&A
(2018 Eco Hankie Limited Edition) Award Winner! Innisfree -The Green Tea Seed Serum 160ml★Free Soap
(2018 Eco Hankie Limited Edition) Award Winner! Innisfree -The Green Tea Seed Serum 160ml★Free Soap
Item Q&A
  • Question : Inquiry for the item from goh****Jul 21, 2018

  • Question : Inquiry related delivery from mrs****Jul 09, 2018

  • Question : Inquiry for the item from bei****Jun 19, 2018

    Hi, just to check what is the expiry date for the green tea serum (160ml)?

    Answer : [Re] Inquiry for the item from bei****

    Dear Customer,

    The expiry date for the green tea serum(160ml) is 2021year.

  • Question : Any authenticity of the product?Jun 19, 2018

    hi seller, may I check authentic guarantee of the product?

    Answer : [Re] Any authenticity of the product?

    Dear Customer,

    Hi, all our product is come from Korea,100% authenthic.

    Thank You.

  • Question : PriceJun 19, 2018

    Hi,
    I added in cart when price was 27.80 then after that price changed to 33.31 so I did not check out. What is wrong?

    Answer : [Re] Price

    Dear Customer,

    Althought you add in to your cart but the price will be change when the promotion is time out.

    Thank You.

+View all Notice, FAQ, Q&A >>
innisfree green tea seed eye cream 30ml
innisfree green tea seed eye cream 30ml
Item Q&A
  • Question : Inquiry for the item from ann****Jul 21, 2018

    i just realize u send me wrong item. I order for eye cream and u send me sleeping pack. How like that ??

    Answer : [Re] Inquiry for the item from ann****

    Please ignore my msg

  • Question : Inquiry for the item from jes****Jul 15, 2018

    When is the expiration ?

    Answer : [Re] Inquiry for the item from jes****

    Dear Customer,

    The expired date is 2021year.

    Thank you.

  • Question : innisfree green tea seed eye cream 30mlJul 07, 2018

    Hi, what is the expiry date for the innisfree green tea seed eye cream 30ml? thanks

    Answer : [Re] innisfree green tea seed eye cream 30ml

    Hi dear,the produt manufacture on 2018 and expired date is 2021.Thank you.

Laneige Water Bank Hydro Kit (3 Items)
Laneige Water Bank Hydro Kit (3 Items)
Item Q&A
  • Question : Inquiry for the item from eve****Jul 19, 2018

    Hi. What is the expiry on these samples of the 3 hydro kits items?

    Answer : [Re] Inquiry for the item from eve****

    Dear Customer,

    The items expired date is 2021year.

    Thank you.

  • Question : Inquiry from vel****Jul 19, 2018

    Can I know the expiry date for the travel kit set?

    Answer : [Re] Inquiry from vel****

    Dear Customer,

    The items expired date is 2021year.

    Thank you.

Besta E-Dictionary CD-388s
Besta E-Dictionary CD-388s
Item Q&A
  • Question : batteryJul 18, 2018

    Hi there,
    Where to purchase the battery? I need the battery KY152700719 MFD:20150702.

    Answer : [Re] battery

    model: cd747s

    Question : [Re] battery

    Dear Customer,

    You can buy the CD747S battery at our service centre @63 Ubi Avenue 1 #04-05 S408937.

    Thank you.

    Answer : [Re] battery

    Currently any stock?

    Question : [Re] battery

    Dear Customer,

    This is the ready stock.

    Thank You.

    Answer : [Re] battery

    Currently any stock? please advise. Thank you.

    Question : [Re] battery

    noted. thanks.

    Answer : [Re] battery

    Dear Customer,

    You can come down 63 Ubi Avenue 1 #04-05 S408937.

    Thank You.

  • Question : Inquiry for the item from nic****May 16, 2018

    Can this dictionary install more software , like math and science

    Answer : [Re] Inquiry for the item from nic****

    Dear Customer,

    This model cant add-in other function.

    Thank you

  • Question : Inquiry for the item from don****Mar 14, 2018

  • Question : Besta E-Dictionary CD-388sJan 23, 2018

    Can I confirm there is a free All Pass 3 that comes with this item?

    Answer : [Re] Besta E-Dictionary CD-388s

    Dear customer promotion was change now $317 come with all pass-3 thank you.

  • Question : Inquiry for the item from rut****Sep 29, 2017

    does this had Malay dictionary?

    Answer : [Re] Inquiry for the item from rut****

    Hi, thank you for your query. This model does support Malay language, kindly refer below for the link for more details, thank you.
    http://besta.com.sg/products/CD388S.html

+View all Notice, FAQ, Q&A >>
Besta E-Dictionary ED-139
Besta E-Dictionary ED-139
Item Q&A
  • Question : translatorJul 15, 2018

  • Question : new addressJun 25, 2018

    Old address is hotel,l have check out.
    so please shipping to me new address:
    525 Joo Chiat Road
    Zhicheng student hostel

    I have changed website info.

    thanks!

    Answer : [Re] new address

    Dear Customer,

    When you order? Because we still not receive your order.

    Thank You.

    Question : [Re] new address

    Jun 22, 2018
    Besta E-Dictionary ED-139

    Answer : [Re] new address

    Dear Customer,

    When you make payment?Because we just receive your order.So now your comfirm address is this 525 Joo Chiat Road
    Zhicheng student hostel?We will post out tomorrow, I think Wednesday the parcel will reach there.

    Thank You.

  • Question : shipping to me todayJun 25, 2018

    Please shipping to me today

    Answer : [Re] shipping to me today

    Dear Customer,

    I am so sorry.Your item will post out today because our company move to new location so arrange today post out.Thank you for your understanding.

    Thank You.

  • Question : Product faultyMar 06, 2018

    Dear seller,

    The electronic dictionary I received today is faulty. I inserted the batteries that came with the box and couldn't turn it on. I changed the batteries with my own and it didn't work as well.

    Answer : [Re] Product faulty

    Dear Customer, kindly please send to our service centre with your warranty card.

    Address: 101 Lorong 23 Geylang
    Prosper House # 04-04
    Singapore 388399D

  • Question : Malay to EnglishAug 21, 2016

    Hi, can this dictionary translate from malay to english/chinese? Thanks.

    Answer : [Re] Malay to English

    Dear customer,

    Yes. This model have translater from Malay to English. But doesn't come with chinese.

    Thank you.

+View all Notice, FAQ, Q&A >>
Besta All Pass-3  + Hard Casing
Besta All Pass-3 + Hard Casing
Item Q&A
  • Question : Inquiry for the item from sar****Jul 15, 2018

    Does it contains Chinese idioms? Like for iPhone sometime I only need to key first letter of the Chinese idiom and some suggested Chinese idioms that matches the 4 letter will appear.

    Answer : [Re] Inquiry for the item from sar****

    Dear Customer,

    Yes,Besta All pass 3 contains chinese idioms.You can key the first letter to get some suggsted chinese idiom and vocabulary.

    Thank you.

  • Question : Inquiry for the item from chr****May 04, 2018

    Hi, may I know when the new stock will be in? Thanks

    Answer : [Re] Inquiry for the item from chr****

    Dear Customer,

    We are so sorry, the next batch probably will be arrive end of this month.

    Thank you

  • Question : comparing with other dictionaryMay 03, 2018

    Hi. understand another model (zz perfection) sold by another seller does not require a stylus to write...can besta write with just fingers?

    Answer : [Re] comparing with other dictionary

    Dear Customer,

    Our dictionary can use both for writing.

    Thnak you

  • Question : Inquiry from agk****Apr 24, 2018

  • Question : Inquiry related cancel and refund from jam****Apr 21, 2018

    i am not happy with the purchase due to defective product. please do a 1 to 1 exchange or refund me.

    Answer : [Re] Inquiry related cancel and refund from jam****

    Dear customer,

    Please send to our service centre to let our Technician to do a proper Diagnosis. Thank you

    101 Lorong 23 Geylang #04-04 S’pore 388399 (Operation Hours: 9.00 to 5.30pm Mon-Fri)

+View all Notice, FAQ, Q&A >>
Sulwhasoo- Overnight Vitalizing Mask EX (30ml)
Sulwhasoo- Overnight Vitalizing Mask EX (30ml)
Item Q&A
  • Question : Restock?Jul 08, 2018

    hi, will the vitalizing mask be restocked soon?

    Answer : [Re] Restock?

    Hi dear,Sulwhasoo overnight vitalizing mask(30ml)we already have stock ,you can order now.Thank you.

    Question : [Re] Restock?

    i still see it as sold out.

    Answer : [Re] Restock?

    Dear Customer,

    You can press order now.

    Thank you.

  • Question : Inquiry for the item from yva****Jun 28, 2018

    hi expiry date for the overnight vitalizing mask?

    Answer : [Re] Inquiry for the item from yva****

    Dear Customer,

    The expiry date is 2020year.

    Thank You.

  • Question : Inquiry for the item from tsh****Jan 25, 2018

    How to just the overnight revitalizing mask?

    Answer : [Re] Inquiry for the item from tsh****

    Dear customer,
    Apply an appropriate amount on the face, avoiding the eye and lip area, and wash off with lukewarm in the next morning.

    For the best results, do not use cleansing foam or soap when washing off in the morning.

  • Question : Inquiry related delivery from ipe****Dec 20, 2017

    Ordered the item on 7 Dec, till today have not received. Didn’t know that it will take more than 2 weeks to reach me :(

    Answer : [Re] Inquiry related delivery from ipe****

    Hi, we have mailed out your parcel on the following week of your order. You can check on your mailbox if you have receive any notification sheet from Singpost or you can contact them to check if your parcel is still with them, thank you.

  • Question : Authentic?Nov 06, 2017

    Are the items authentic? Tks.

    Answer : [Re] Authentic?

    Der customer we are selling all AUTHENTIC products on our store.

Innisfree ~ Green Tea Seed Serum -(160ml) Limited Edition★ Free~Hera Zeal Perfumed Soap 60g ($12.90)
Innisfree ~ Green Tea Seed Serum -(160ml) Limited Edition★ Free~Hera Zeal Perfumed Soap 60g ($12.90)
Item Q&A
  • Question : Innisfree ~ Green Tea Seed Serum -(160ml) BLUE BOTTLEJul 07, 2018

    Hi, what is the expiry date of the BLUE bottle - Innisfree ~ Green Tea Seed Serum -(160ml) Limited Edition?
    Thanks

    Answer : [Re] Innisfree ~ Green Tea Seed Serum -(160ml) BLUE BOTTLE

    Hi dear,the produt manufacture on 2018 and expired date is 2021.Thank you.

1 Day Special★ innisfree green tea sleeping mask 80ml
1 Day Special★ innisfree green tea sleeping mask 80ml
Item Q&A
  • Question : Old or NewJul 04, 2018

  • Question : Inquiry for the item from gab****Jun 21, 2018

    Hi! For the green tea sleeping mask, is it the new renewed version that is made with beauty green tea and enriched with 3.5 times more amino acids, or is it the old version?
    And what is the expiry date?

    Answer : [Re] Inquiry for the item from gab****

    Dear Customer,

    This is our green tea sleeping mask.Please kindly check the attachment below.Our expiry date is 2021 year.

    Thank You.

  • Question : Inquiry for the item from chi****May 24, 2018

    What is the expiry date of the sleeping mask ?

    Answer : [Re] Inquiry for the item from chi****

    Dear Customer,

    You can check the bottom of the product.There will show the expiry date.

    Thank You.

    Question : [Re] Inquiry for the item from chi****

    Dear seller, I haven’t buy the product n I wish to know the expiry date before I make a purchase, so what is the expiry date of this batch sleeping mask u selling ? Is that clear enough?

    Answer : [Re] Inquiry for the item from chi****

    Dear customer,

    I am so sorry.I thought you buy already.The expiry date is 2021year.

    Thank You.

  • Question : Inquiry for the item from ray****May 24, 2018

    What’s the expiry date?

    Answer : [Re] Inquiry for the item from ray****

    Dear Customer,

    You can check the bottom of the product.There will show the expiry date.

    Thank You.

    Question : [Re] Inquiry for the item from ray****

    Ya can you please check for me. Thank you

    Answer : [Re] Inquiry for the item from ray****

    Dear Customer,

    Can I know which product?

    Thank You.

    Question : [Re] Inquiry for the item from ray****

    The green tea sleeping mask please. Thank you

    Answer : [Re] Inquiry for the item from ray****

    Dear Customer,

    The expiry date is 2021year.

    Thank You.

  • Question : Inquiry for the item from all****May 23, 2018

    What is the expiry date for the sleeping mask?

    Answer : [Re] Inquiry for the item from all****

    Dear Customer,

    You may check the bottom of the product, there will show you the expiry date.

    Thank You.

new-Laneige Water Bank Moisture Care Speical Kit 6 Items ★Free:Hera Zeal Perfumed Soap (worth$12.90)
new-Laneige Water Bank Moisture Care Speical Kit 6 Items ★Free:Hera Zeal Perfumed Soap (worth$12.90)
Item Q&A
  • Question : ItemJun 30, 2018

    Just want to recomfirm , there will be a charge of $7 for not having free gift ?
    Please check on the setting

    Answer : [Re] Item

    Dear Customer,

    Normally not have this problem,can you log out and try again?

    Thank You.

    Question : [Re] Item

    Hi ,
    I’ve selected sleeping mask and still the same showing $10 for not having free gift. Pls check on the back end setting

    Answer : [Re] Item

    Pls refer to the attachment file.

    Question : [Re] Item

    Dear Customer,

    Yes,select the free gift or don't want the free gift also is the same price because this is the free gift.

    Thank You.

  • Question : Inquiry for the item from she****Jun 09, 2018

    May I know is this suitable for oily skin?

    Answer : [Re] Inquiry for the item from she****

    Dear Customer,

    May I know which product?

    Thank You.

  • Question : Inquiry for the item from jas****May 31, 2018

  • Question : Inquiry for the item from sno****Jun 03, 2018

    Hi, is the produt authentic? What is the expiry date?

    Answer : [Re] Inquiry for the item from sno****

    Dear Customer,

    Yes.100% authentic. May i know which product expiry date? The expiry date normally is within two year.

    Thank You.

  • Question : Inquiry for the item from eme****Jun 03, 2018

    Hi ~ I want to ask about brand week set and delight pop set. Are they Authentic? May I know the expire date.

    Answer : [Re] Inquiry for the item from eme****

    Dear Customer,

    Yes.100% authentic. The expiry date is 2021.

    Thank You.

+View all Notice, FAQ, Q&A >>
★PREMIUM★ Whoo - Hwa Hyun Special Gift Set Kit (6 items) Free Hera Zeal Perfumed Soap (worth $12.90)
★PREMIUM★ Whoo - Hwa Hyun Special Gift Set Kit (6 items) Free Hera Zeal Perfumed Soap (worth $12.90)
Item Q&A
  • Question : Inquiry for the item from eve****Jun 26, 2018

☺BEST SELLERS☺ Laneige Time Freeze Firming Sleeping Mask 60ml
☺BEST SELLERS☺ Laneige Time Freeze Firming Sleeping Mask 60ml
Item Q&A
  • Question : Inquiry for the item from tli****Jun 23, 2018

    Laneige Time Freeze Firming Sleeping Mask 60ml
    What is the expiry date of current stock for above item?

    Answer : [Re] Inquiry for the item from tli****

    Dear Customer,

    The expiry date is 2021 year.

    Thank You.

  • Question : Inquiry for the item from hik****May 19, 2018

  • Question : Inquiry for the item from aye****May 15, 2018

  • Question : Inquiry related delivery from isp****May 15, 2018

    When will my order be ship out? Have not receive updates yet.

    Answer : [Re] Inquiry related delivery from isp****

    Dear Customer,

    Your parcel will post out today, you will receive it within two days.

    Thank You

  • Question : Inquiry for the item from cho****Mar 18, 2018

    Hi seller,
    May i know why u send me 3 pkts of 1ml overnight sample mask? My order is 60ml time freeze firming mask. That is obviously a different product & price! So wld u prefer to make an exchange or refund? Kindly adv asap!

    Answer : [Re] Inquiry for the item from cho****

    Dear customer we are so sorry about this, will process refund to you. thank you

    Question : [Re] Inquiry for the item from cho****

    Noted. Pls proceed with the refund. Thank you.

    Answer : [Re] Inquiry for the item from cho****

    Dear customer , i already process thanks.

    Question : [Re] Inquiry for the item from cho****

    Hi seller,
    Till now, can't see any amount has been transfer to my acct yet?

    Answer : [Re] Inquiry for the item from cho****

    Dear customer that no instan transfer to your acc, we has alraedy process and Q10 will do refund to your account.

+View all Notice, FAQ, Q&A >>
[5pcs] LOWEST IN SG ♥ innisfree its real squeeze mask
[5pcs] LOWEST IN SG ♥ innisfree its real squeeze mask
Item Q&A
  • Question : Inquiry for the item from che****Jun 15, 2018

    Hi there , If Im getting 50 pcs for kiwi., can I get a discount ? Thank you

    Answer : [Re] Inquiry for the item from che****

    Dear Customer,

    Now our stock is not more,but if you want order,we can help you to order but need about ten days.The discount price for 50pcs is$75.

    Thank You.

  • Question : Inquiry for the item from ann****Oct 19, 2017

    What is the expiry date?

    Answer : [Re] Inquiry for the item from ann****

    Dear customer the item exp on 02.04.2019, thank you.

Laneige Water Laneige Water Sleeping Mask 70ml
Laneige Water Laneige Water Sleeping Mask 70ml
Item Q&A
  • Question : Laneige sleeping maskJun 12, 2018

    Kindly advise how come this item is so much cheaper than the retail price? what is the origin of this? What is expiration date and how long can it be used after opening?

    Answer : [Re] Laneige sleeping mask

    Dear Customer,

    May I know which product? All our product is 100%original come from Korea because we cooperation with Qoo10 so all the lower price is promotion price.

    Thank You.

70% OFF (Mothers Day Event) THE HISTORY OF WHOO Gift sets
70% OFF (Mothers Day Event) THE HISTORY OF WHOO Gift sets
Item Q&A
  • Question : Expiry dateJun 09, 2018

    May I know the expiry date for the 8pc whitening gift set?

    Answer : [Re] Expiry date

    Dear Customer,

    The expiry date is 2020year.

    Thank You.

  • Question : Normal MailMay 23, 2018

    For the items there is Normal Mail at Free, but after I click Normal Mail final still will charge as $1.90 Delivery charges ?

    Answer : [Re] Normal Mail

    Dear Customer,

    Yes,the normail mail is free, $1.99 is for QXPRESS delivery.You may check again.

    Thank You.

    Question : [Re] Normal Mail

    Thank you for your reply, however after I click normal mail, but when turn to at cart page, it still reflect postage $ 1.99, why ah ?

    Answer : [Re] Normal Mail

    Dear Customer,

    May I know which product you select?

    Thank You.

    Question : [Re] Normal Mail

    This is my select the prodocut is :

    CHOOSE YOUR GIFT SET : Whoo Bichup Royal Anti-Aging Kit 3pcs / Shipping : Buyer undertake risk for Normal Mail Delivery ($15.00)

    Answer : [Re] Normal Mail

    Dear Customer,

    We follow the product you select and the system show us the shipping is free.So you have the whatsapp?Maybe I can send the video for you then you can follow our step.

    Thank You.

    Question : [Re] Normal Mail

    Ok can my whatpps +6593297807, maybe i screen shot the photo for you also...

    Answer : [Re] Normal Mail

    Attached screen shot

    Question : [Re] Normal Mail

    Was select normal mail

    Answer : [Re] Normal Mail

    Dear Customer,

    I send the video to your whatsapp already. Please kindly check your whatsapp.

    Thank You.

    Question : [Re] Normal Mail

    Hi I received your video yes I'm understand, but why my one appear different, i got send my video to you...please help me to check...Thank you !

    Answer : [Re] Normal Mail

    Dear Customer,

    Ok.I will check my whatsapp.

    Thank You.

  • Question : Inquiry for the item from yym****May 18, 2018

    Hi

    I ordered hwa Hyun set 3pc on 15/5, n you cancel my order due to no stock. Why is it is still on the order list ?

    Answer : [Re] Inquiry for the item from yym****

    Dear CUstomer,

    Kindly please your order status.

    Thank you

    Question : [Re] Inquiry for the item from yym****

    Hi

    I meant if there’s no stock why are you still allowing others to buy?

    Answer : [Re] Inquiry for the item from yym****

    Dear Customer,

    Next batch stock probably will come of June, By the way we are availble stock for 6 items gift set (please clcik below link for more infomation. Thank you
    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=614577455

    Thank you

  • Question : Inquiry for the item from wwl****May 09, 2018

    What is the expiry date for most products ?

    Answer : [Re] Inquiry for the item from wwl****

    Dear Customer,

    May i know which items do you mean? some expire on 2020 and some on 2021.

    Thank you

  • Question : 关于商品col****会员的咨询。Dec 26, 2017

    is it authentic production? if not, may I refunded it ?

    Answer : [Re] 关于商品col****会员的咨询。

    Hi, thank you for your query. We will like to inform you that all our items are authentic and shipped from Korea.

+View all Notice, FAQ, Q&A >>
(Never Before Price) Best Seller! Sulwhasoo Basic Kit (5 Items)
(Never Before Price) Best Seller! Sulwhasoo Basic Kit (5 Items)
Item Q&A
  • Question : DeliveryMay 30, 2018

  • Question : 关于取消/退款mcs****会员的咨询。May 02, 2018

  • Question : Inquiry from Wai****Jun 29, 2017

    How to apply iknowmon to buy at special price?

    Answer : [Re] Inquiry from Wai****

    first you have to catch iknowmon in Mame Go! coming 1 and 2 Jul 9am onward you can catch it. Thank you

  • Question : Inquiry for the item from koh****Jun 25, 2017

  • Question : ContactJun 06, 2017

Whoo- The history of whoo - Chengidan 6 pieces set
Whoo- The history of whoo - Chengidan 6 pieces set
Item Q&A
  • Question : Please arrange shipments as soon as possibleMay 29, 2018

    Please arrange shipments as soon as possible

    Answer : [Re] Please arrange shipments as soon as possible

    Dear Customer,

    We arrange Monday(28/5/2018) but QXPREES did'nt come to
    pick up so we will arrange today send out again.

    Thank You

  • Question : Stock availabilityMar 21, 2018

    Hi Seller, my order 249231261 was cancelled by you recently (due to out of stock). May I check when will the stock be available?

    Answer : [Re] Stock availability

    Dear customer,

    You may make your order again, our stock will be arrive this afternoon. Thank you

    Question : [Re] Stock availability

    ok thank you for your reply.
    Appreciate!

    Answer : [Re] Stock availability

    Dear Customer,

    You are welcome.

  • Question : Wrong Order delivered - My order is "Chengidan 6 pieces set", not ""First Care Moisture Anti-Aging Essence Special Set " - Pls kindly reply. ThanksFeb 13, 2018

    Dear Seller, I ordered "Chengidan 天气丹 6 pieces set", but today I received "First Care Moisture Anti-Aging Essence Special Set - 5 pieces " which is NOT Correct (see attached photos)

    Kindly you re-arrange for the delivery the "Chengidan 天气丹 6 pieces set" to me which I ordered.

    And let me know how to return this wrong items (拱辰享 "First Care Moisture Anti-Aging Essence Special Set - 5 pieces ") back to you.

    I will inform Qoo10 on this.

    Thanks

    Answer : [Re] Wrong Order delivered - My order is "Chengidan 6 pieces set", not ""First Care Moisture Anti-Aging Essence Special Set " - Pls kindly reply. Thanks

    Sorry, please accept my apologies. Ignore the messages above...
    I had overlooked, and made mistakes.
    Please forgive me for the message!

    Question : [Re] Wrong Order delivered - My order is "Chengidan 6 pieces set", not ""First Care Moisture Anti-Aging Essence Special Set " - Pls kindly reply. Thanks

    Hi, not to worry. Hope to hear from you soon and patronize to our store again. Cheers!

  • Question : Expiry DateJan 26, 2018

    Hi Dear,

    I am interested to this Chengidan 6 pieces set, may I check with you the Expiry Date of this set?

    Thank you very much!

    Answer : [Re] Expiry Date

    Dear customer the expiry date on year 2020 thank you.

    Question : [Re] Expiry Date

    Thank you, noted!
    I already placed my order no. 245522000 on 28th Jan 2018.
    Looking to receive the items from you.
    Appreciate :)

    Answer : [Re] Expiry Date

    yup i saw your order, will send out your order by today thank you.

    Question : [Re] Expiry Date

    Thank you Dear!

    Answer : [Re] Expiry Date

    You are welcome^^

Sulwhasoo Timetreasure kit (5 items)
Sulwhasoo Timetreasure kit (5 items)
Item Q&A
  • Question : expiry dateMay 04, 2018

    Hi Seller, when is expiry of sulwhasoo time treasure kit?

    Answer : [Re] expiry date

    Dear customer,

    The expiry on year 2020.

    Thank you

  • Question : CLEANSING FORMDec 12, 2017

    Hi Seller,

    Your pricing for cleansing form got error?? It seem to be very expensive for 50ml. Please check

    Answer : [Re] CLEANSING FORM

    Dear customer thank you for your feedback

(NEW 2018 SET) Innisfree Green Tea Seed Serum Special Set (6 items)
(NEW 2018 SET) Innisfree Green Tea Seed Serum Special Set (6 items)
Item Q&A
  • Question : AuthenticityApr 30, 2018

  • Question : Inquiry for the item from ivy****Apr 26, 2018

    Hi, understand e innisfree green tea set is currently out of stock, may i noe if there will be any restock?

    Answer : [Re] Inquiry for the item from ivy****

    Dear customer,

    We have no info for next batch yet.

    Thanks

  • Question : Green Tea SetMar 30, 2018

  • Question : Inquiry for the item from leo****Mar 30, 2018

    Will you restock the Innisfree Green Tea Sees Serum 6-piece set?

    Answer : [Re] Inquiry for the item from leo****

    Dear Customer,

    This items are sold out.

    Thank you

  • Question : HiMar 23, 2018

+View all Notice, FAQ, Q&A >>
(2 DAYS SALES) The history of  Whoo Bichup Royal Anti-Aging Kit (3 items)
(2 DAYS SALES) The history of Whoo Bichup Royal Anti-Aging Kit (3 items)
Item Q&A
  • Question : Inquiry for the item from sim****Apr 26, 2018

  • Question : Inquiry related delivery from san****Apr 19, 2018

  • Question : country of origin?Apr 10, 2018

    where is product origin from?

    Answer : [Re] country of origin?

    Dear Customer,

    Products urigin from Korea.

    Thank you

  • Question : Inquiry for the item from wwl****Apr 08, 2018

    I wan to order whitening set but can’t see the details also pls advice !

    Answer : [Re] Inquiry for the item from wwl****

    Dear customer,

    You may click the lind for the products infomation
    https://www.qoo10.sg/item/THE-HISTORY-OF-WHOO-THE-HISTORY-OF-WHOO-GIFT-SETS/538474476

    Thank you

  • Question : Inquiry for the item from haz****Apr 08, 2018

    I’m keen to order whoo bichup 3 piece item but I can’t find whoo bichup option on the order menu. Kindly assist / advice. Thx

    Answer : [Re] Inquiry for the item from haz****

    Dear Customer,

    We are so sorry the "Whoo Bichup Royal 3PCS Special Gift Kit (WITH MINI LIPSTICK)" are sold out for sometime, Q10 has paste wrong promo, we currently only have "The history of Whoo Bichup Royal Anti-Aging Kit (3 items)”.

    Thank you

+View all Notice, FAQ, Q&A >>
U.P.$129 (2018 Best Seller) Premium Whoo Spa Essence 2 Shampoo + Conditioner + Radiant White Kit Set
U.P.$129 (2018 Best Seller) Premium Whoo Spa Essence 2 Shampoo + Conditioner + Radiant White Kit Set
Item Q&A
  • Question : Inquiry for the item from sop****Apr 24, 2018

  • Question : Pertanyaan tentang barang dari Wie****Mar 25, 2018

    This whoospa have soapbar same the picture?

    Answer : [Re] Pertanyaan tentang barang dari Wie****

    Dear customer,

    Yes, it same as the image item come two small soap.

    Thank you.

Sum 37 Bright award Bubble-De Mask Pack (10 pack)
Sum 37 Bright award Bubble-De Mask Pack (10 pack)
Item Q&A
  • Question : Inquiry related delivery from sim****Apr 09, 2018

  • Question : Inquiry for the item from whk****Mar 22, 2018

  • Question : Inquiry for the item from fon****Mar 20, 2018

    Hi!
    Are you going to restock the bubble mask?

    Answer : [Re] Inquiry for the item from fon****

    Dear customer we has restock you may make order now. thank you.

  • Question : Inquiry for the item from mas****Mar 08, 2018

    Hi, do i need to cleanse face before applying?

    Answer : [Re] Inquiry for the item from mas****

    Dear customer, please refer to the image thank you

  • Question : Inquiry for the item from lis****Nov 30, 2017

    Dear seller

    May I know how to use the mask? Recommended frequency, time for use,? Can’t find the instructions in English. Thanks.

    Answer : [Re] Inquiry for the item from lis****


    1. Apply an adequate amount to entire face. Avoid eye area and leave for 10~15mins.
    2. Wash off with luke-warm water

+View all Notice, FAQ, Q&A >>
Whoo Hydrating Foam Cleanser 180ml
Whoo Hydrating Foam Cleanser 180ml
Item Q&A
  • Question : Inquiry for the item from cla****Mar 29, 2018

    Does d hydrating cleanser has ginseng smell like the foam cleanser?

    Answer : [Re] Inquiry for the item from cla****

    Dear customer,

    That not ginseng smell for this hydrating cleanser foam.

    Thank you

Sulwhasoo Herbal Soap 50g
Sulwhasoo Herbal Soap 50g
Item Q&A
  • Question : Sulwhasoo Herbal SoapMar 21, 2018

The history of whoo Radiant White Balancer (5ml x10 bottles) + Emulsion (5ml x10 bottles)
The history of whoo Radiant White Balancer (5ml x10 bottles) + Emulsion (5ml x10 bottles)
Item Q&A
  • Question : Inquiry for the item from yeo****Mar 20, 2018

    Seller, use which item first?? Thanks!

    Answer : [Re] Inquiry for the item from yeo****

    Dear customer , Balancer first follow by emulsion.Thank you