Q&A board

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Q & A Lists
Item Question & Answer
Sum 37 Bright award Bubble-De Mask Pack (10 pack)
Sum 37 Bright award Bubble-De Mask Pack (10 pack)
Item Q&A
  • Question : Expiry dateNov 18, 2017

Besta All Pass-3 + Hard Casing
Besta All Pass-3 + Hard Casing
Item Q&A
  • Question : Inquiry for the item from per****Nov 11, 2017

    how long is the warranty?

    Answer : [Re] Inquiry for the item from per****

    where do we send it for repair?

    Question : [Re] Inquiry for the item from per****

    can we choose casing colours?

    Answer : [Re] Inquiry for the item from per****

    Dear customer products come with 12 mths limited warranty,our service center at Geylang Lor 23 (warranty card will have the address) casing left blue colour. Thank you

    Question : [Re] Inquiry for the item from per****

    hi you mentioned box is ib blue but i received pink box. can you please exchange it?

    Answer : [Re] Inquiry for the item from per****

    Dear customer,this is new coming colour. we has red,gold,green as well if you like to change can bring to our service center address on the warranty Mon ~ Fri (9am ~5pm) thanks

  • Question : Inquiry for the item from daw****Sep 30, 2017

    Hi can just buy the dictionary but without the casing? Will it be cheaper like at the stores?

    Answer : [Re] Inquiry for the item from daw****

    Dear customer we only selling bundle package online, you can get dictionary casing in store, thank you.

  • Question : Pls advise difference between All Pass 2 vs. All Pass 3Jul 24, 2017

    I would like to enquire about the difference in product feature.

    Thanks

    Answer : [Re] Pls advise difference between All Pass 2 vs. All Pass 3

    kindly check on our webside www.besta.com.sg

  • Question : HelpingJul 23, 2017

    Hi what your free gift is ?

    Answer : [Re] Helping

    is bundle with hard casing

  • Question : Inquiry for the item from hen****Jul 02, 2017

    Hi, any local warranty for this set? Thanks.

    Answer : [Re] Inquiry for the item from hen****

    Dear customer,

    Yes. 1 year warranty. Thank you

Mamonde -Rose Moisturizing Flower Enssencer Mask
Mamonde -Rose Moisturizing Flower Enssencer Mask
Item Q&A
  • Question : Inquiry related cancel and refund from RAC****Nov 16, 2017

    why do u cancel my order when your page still listed as got stock. u should ask me if i want to change to other mask

    Answer : [Re] Inquiry related cancel and refund from RAC****



    Dear customer the item you are ordering temporary out of stock.

Whoo- Cheongidan Radiant Regenerating Gold Concentrate (1ml x 10)
Whoo- Cheongidan Radiant Regenerating Gold Concentrate (1ml x 10)
Item Q&A
  • Question : expire dateNov 10, 2017

    Hi..when is the expire date? thx

    Answer : [Re] expire date

    Dear Customer, item expire on year 2020. Thank you

Cheongidan Hwahyun  天气丹 Radiant Rejuvenating Balancer (5ml x10 bottles) + Emulsion (5ml x10 bottles)
Cheongidan Hwahyun 天气丹 Radiant Rejuvenating Balancer (5ml x10 bottles) + Emulsion (5ml x10 bottles)
Item Q&A
  • Question : Inquiry for the item from hon****Nov 08, 2017

    Hi seller, why one bottle of emulsion is missing? I only received 10 bottles of balancer and 9 bottles of emulsion.

    Answer : [Re] Inquiry for the item from hon****

    Dear customer we will resend again by tomorrow. Thank you

SU:M 37 Water-full Special Gift
SU:M 37 Water-full Special Gift
Item Q&A
  • Question : Inquiry for the item from yeo****Nov 07, 2017

    Oh time sale so fast over??

    Answer : [Re] Inquiry for the item from yeo****

    Dear customer, please stay tuned for more promotion updates thank you.

Sulwhasoo Basic Kit 4 Items/ Kit 5 Items/ Kit 7 Items/ Nok Yong Pack Mask x10 pcs★
Sulwhasoo Basic Kit 4 Items/ Kit 5 Items/ Kit 7 Items/ Nok Yong Pack Mask x10 pcs★
Item Q&A
  • Question : Inquiry for the item from abb****Nov 06, 2017

    After apply Nok Yong pack for 20 minutes need to rinse with water or just like over night mask, leave it till tomorrow then rinse with water. Thanks.

    Answer : [Re] Inquiry for the item from abb****

    Dear customer, need to rinse with water cannot leave over night thanks

  • Question : Inquiry for the item from cq.****Sep 16, 2017

    Is the stock still available for Nok Yong pack? Thanks.

    Answer : [Re] Inquiry for the item from cq.****

    Yes, still available.

    Question : [Re] Inquiry for the item from cq.****

    Thanks for your expeditious response. I've made my order. Hope to receive soon. Thanks.

    Answer : [Re] Inquiry for the item from cq.****

    We will mail out your order tonight,probaly you many recieve on 19/9 Tue, thank you.

    Question : [Re] Inquiry for the item from cq.****

    I've purchased for 2 set of Nok Yong pack in different order. Thanks

    Answer : [Re] Inquiry for the item from cq.****

    Noted, Thank you.

  • Question : Inquiry for the item from fon****Sep 11, 2017

    Hi, does the set comes with original box?

    Answer : [Re] Inquiry for the item from fon****

    Yes gift set come with box, please refer to the attached.

  • Question : Expiry DateAug 23, 2017

    Hi Seller, May I know the expiry date for Laneige kit (buy 1 set get 1 set free) ? Thanks

    Answer : [Re] Expiry Date

    Expiry on 2019 Aug

    Question : [Re] Expiry Date

    I was waiting for your reply yesterday morning, just saw yr reply.
    Sorry that I have missed the offer.
    When will you have "buy 1 set get 1 set free" at the same price again ?
    Thanks

    Answer : [Re] Expiry Date

    Dear customer current Group Buy @ $8.90 after promotion ended may go back original price $18.90

  • Question : Inquiry for the item from hui****Aug 23, 2017

    What is the expiry of the 5 piece sulwhasoo kit. Are products authentic ??

    Answer : [Re] Inquiry for the item from hui****

    100% authentic, expiry on year 2020

+View all Notice, FAQ, Q&A >>
Sulwhasoo- Overnight Vitalizing Mask EX (30ml)
Sulwhasoo- Overnight Vitalizing Mask EX (30ml)
Item Q&A
  • Question : Authentic?Nov 06, 2017

    Are the items authentic? Tks.

    Answer : [Re] Authentic?

    Der customer we are selling all AUTHENTIC products on our store.

SULWHASOO 2 PIECES SET
SULWHASOO 2 PIECES SET
Item Q&A
  • Question : Inquiry for the item from Sua****Oct 22, 2017

innisfree -Prefect UV protection Cream SPF 50+ 50ml
innisfree -Prefect UV protection Cream SPF 50+ 50ml
Item Q&A
  • Question : Inquiry for the item from mic****Nov 03, 2017

    Do you have perfect uv protection cream triple care spf 50 +++ 50 ml?

    Expiry date ?

    Price ?

    Answer : [Re] Inquiry for the item from mic****

    Dear customer so sorrry this item temporary out of stock.

  • Question : Inquiry for the item from mic****Nov 03, 2017

    Expiry date ?

    Answer : [Re] Inquiry for the item from mic****

    Dear customer so sorrry this item temporary out of stock.

  • Question : Inquiry for the item from coa****Oct 19, 2017

Laneige Time Freeze Firming Sleeping Mask 60ml
Laneige Time Freeze Firming Sleeping Mask 60ml
Item Q&A
  • Question : rollerNov 01, 2017

    Hi how to buy the roller? How much?

    Answer : [Re] roller

    Dear customer we dont sell the roller, thank you.

  • Question : Self-CollectionAug 23, 2017

  • Question : Inquiry for the item from sie****Aug 03, 2017

    Hi, this firming sleeping mask is it come with the roller?

    Answer : [Re] Inquiry for the item from sie****

    Dear customer, item doesn't come with roller.Thank you

  • Question : Inquiry for the item from win****Jul 30, 2017

    Expire date is when.

    Answer : [Re] Inquiry for the item from win****

    exp on 2020

  • Question : Inquiry for the item from thi****Jul 30, 2017

    Mfg Jan 2016????

    Answer : [Re] Inquiry for the item from thi****

    mfg in this year, exp on 2020.

+View all Notice, FAQ, Q&A >>
Swarovski Iconic Swan Pendant
Swarovski Iconic Swan Pendant
Item Q&A
  • Question : Inquiry for the item from i52****Nov 01, 2017

    Is this one a small black swan or bigger one. I want the bigger one. How long is the delivery. Urgent!

    Answer : [Re] Inquiry for the item from i52****

    Dear customer, this is small one may take 4 to 5 week to delivery thank you.

    Question : [Re] Inquiry for the item from i52****

    Hi, do U have bigger size black swan one? Delivery is 4-5 weeks of 4-5 days?

    Answer : [Re] Inquiry for the item from i52****

    Dear customer we dont have bigger size, and the delivery from US may take 4 to 5 week. Thank you

[5pcs] LOWEST IN SG ♥ innisfree its real squeeze mask
[5pcs] LOWEST IN SG ♥ innisfree its real squeeze mask
Item Q&A
  • Question : Inquiry for the item from ann****Oct 19, 2017

    What is the expiry date?

    Answer : [Re] Inquiry for the item from ann****

    Dear customer the item exp on 02.04.2019, thank you.

The history of whoo - Cheongidan Hwahyun Special 6 items
The history of whoo - Cheongidan Hwahyun Special 6 items
Item Q&A
  • Question : Pertanyaan tentang barang dari Wie****Oct 17, 2017

    Hwa yun 6 item,ready?

    Answer : [Re] Pertanyaan tentang barang dari Wie****

    Dear customer yes stock been arrive you may order via this link:
    http://list.qoo10.sg/item/THE-HISTORY-OF-WHOO-THE-HISTORY-OF-WHOO-CHEONGIDAN-HWAHYUN-SPECIAL-6-ITEMS/551002512

Jayjun Jc Skin Fit Mask Collagen Aqua Brightening
Jayjun Jc Skin Fit Mask Collagen Aqua Brightening
Item Q&A
  • Question : Inquiry for the item from hwe****Oct 01, 2017

    Hi, the price for this item is for how many pieces of mask?

    Answer : [Re] Inquiry for the item from hwe****

    Dear customer this item temporary out of stock.

Besta E-Dictionary All-Pass 2  + Hard Casing
Besta E-Dictionary All-Pass 2 + Hard Casing
Item Q&A
  • Question : Inquiry for the item from Dav****Sep 30, 2017

  • Question : All Pass 3Sep 20, 2017

    Is All Pass 3 approved for PSLE examination? How much for All Pass 3? is it available in your shop?

    Answer : [Re] All Pass 3

    http://list.qoo10.sg/shop/iknowbeauty?keyword=besta&keyword_hist=&dispType=GALLERY4

  • Question : Inquiry for the item from wei****Aug 02, 2017

    Do you have the link for Besta All Pass 3? Is it available in Qoo10?

    Answer : [Re] Inquiry for the item from wei****

    Dear customer, AP-3 temporary not available in Q10.

  • Question : Inquiry for the item from Chr****May 18, 2017

    Hi seller
    I have ordered this item today 18/05/2017
    My Daughter has o level examination on 29-05-2017 therefore I need it urgently.

    Thanks

    Answer : [Re] Inquiry for the item from Chr****

    Dear customer,

    Noted. The items will be delivery to you by next Wednesdqay.
    Thank you.

    Question : [Re] Inquiry for the item from Chr****

    Hi
    Can it be arrange by monday. She need to get familiar with the calculator.

    Answer : [Re] Inquiry for the item from Chr****

    Dear customer,

    Sorry not able to arrange for today, because Qxpress only will pick up today and the earlier they delivery is tomorrow.
    Thank you.

    Question : [Re] Inquiry for the item from Chr****

    Hi seller
    Today is 23-05-2017 now 18.25pm. I have not received the e dictionary yet. Kindly help me to check and revert. Urgent.
    Thank you

    Answer : [Re] Inquiry for the item from Chr****

    Hi seller,
    Just received. Thanks

    Question : [Re] Inquiry for the item from Chr****

    Thanks.

  • Question : Inquiry from lai****Apr 29, 2017

    Hi seller, may I know when will you start selling All Pass 3 here in Qoo10?

    Answer : [Re] Inquiry from lai****

    Dear customer,

    Not yet, if you urgent need it. You can consider purchase at our outlets or Customer Service Centre.
    Thank you.

+View all Notice, FAQ, Q&A >>
Besta E-Dictionary CD-388s  Free: Curve Wireless Stereo EarBud worth (worth $199.00)
Besta E-Dictionary CD-388s Free: Curve Wireless Stereo EarBud worth (worth $199.00)
Item Q&A
  • Question : Inquiry for the item from rut****Sep 29, 2017

    does this had Malay dictionary?

    Answer : [Re] Inquiry for the item from rut****

    Hi, thank you for your query. This model does support Malay language, kindly refer below for the link for more details, thank you.
    http://besta.com.sg/products/CD388S.html

  • Question : self collectMay 06, 2015

    Hi Seller,

    Do you allow self collect at your shop?

    Answer : [Re] self collect

    Dear customer ,

    we perfer delievery.

    regards,
    besta

  • Question : WarrentyMay 03, 2015

    Hi Seller,

    I cannot find this model in Besta website. Will this item be warranty under Besta? Is it the same as CD-368S? Thank you.

    Answer : [Re] Warrenty

    Dear customer,

    we are still selling this item - CD 388S, and it come with one year warranty under Besta.

    and it a upgrade version for CD-368S.

    regards,
    iknow

Pigeon breast milk feeling bottle plastic toy box pattern 160ml
Pigeon breast milk feeling bottle plastic toy box pattern 160ml
Item Q&A
NEW Besta E- Dictionary CD-1289s Free: All Pass-2 (worth $59.90)
NEW Besta E- Dictionary CD-1289s Free: All Pass-2 (worth $59.90)
Item Q&A
  • Question : 关于商品tra****会员的咨询。Sep 18, 2017

    刚发现键盘的一个键错的,原本应该是B,结果有两个M,应该更换吗?

    Answer : [Re] 关于商品tra****会员的咨询。

    please send back to service center.

Pigeon breast pads fit up 126 pieces
Pigeon breast pads fit up 126 pieces
Item Q&A
  • Question : Inquiry related delivery from bmy****Sep 06, 2017

    Hi, may I know how long will the shipping take if I order today?

    Answer : [Re] Inquiry related delivery from bmy****

    Dear customer sorry this items temporary out of stock.

Healthy Care Propolis Toothpaste 120g
Healthy Care Propolis Toothpaste 120g
Item Q&A
THE HISTORY OF WHOO Gift sets
THE HISTORY OF WHOO Gift sets
Item Q&A
  • Question : Inquiry for the item from lcy****Aug 28, 2017

    Please give more information about the content, any paraben added?

    Answer : [Re] Inquiry for the item from lcy****

    Dear customer you may check on whoo webside.

  • Question : Inquiry for the item from mey****Jul 15, 2017

  • Question : about itemJun 29, 2017

  • Question : only 1 qty?Jun 22, 2017

    Hi , how come i cannot buy more than 1 series of the product? the cart only allows 1 qty..

    Answer : [Re] only 1 qty?

    plese paste for second order

  • Question : Inquiry for the item from koh****Jun 18, 2017

+View all Notice, FAQ, Q&A >>
IOPE Air Cushion XP #22
IOPE Air Cushion XP #22
Item Q&A
  • Question : IOPE S22Aug 24, 2017

    Hi do you have stock for this item? Thanks.

    Answer : [Re] IOPE S22

    sorry temporary out of stock

Besta E-Dictionary CD-777s + Besta All Pass 2 ($598.00)
Besta E-Dictionary CD-777s + Besta All Pass 2 ($598.00)
Item Q&A
  • Question : Inquiry for the item from bab****Aug 23, 2017

    Doesbthe besta dictionary come with 1 year warranty?

    Answer : [Re] Inquiry for the item from bab****

    Yes, our Besta dict come with one year local warranty.

Sulwhasoo Overnight Vitalizing Mask 120ml
Sulwhasoo Overnight Vitalizing Mask 120ml
Item Q&A
  • Question : expiry dateAug 23, 2017

    please kindly advise the expire date for the overnight mask

    Answer : [Re] expiry date

    Dear customer the item expiry on year 2020

Ahc Hyaluronic Toner 100ml
Ahc Hyaluronic Toner 100ml
Item Q&A
  • Question : new version product?Aug 07, 2017

    Dear Seller
    What is the expiry date of this product? I am using this but Is there a newer and improved version of this product?
    Thanks

    Answer : [Re] new version product?

    Dear customer, this item temporary out of stock. Sorry

Laneige White Plus Renew Special Duo Set
Laneige White Plus Renew Special Duo Set
Item Q&A
Besta CD-575S English-Chinese Dictionary Free: Besta All Pass 2 + Curve Tws X-100 Trus (Worth $268)
Besta CD-575S English-Chinese Dictionary Free: Besta All Pass 2 + Curve Tws X-100 Trus (Worth $268)
Item Q&A
  • Question : HelpJul 20, 2017

    Does it had English , Chinese , and Malay language?does it had warranty?

    Answer : [Re] Help

    Dear customer,

    This model have English and Chinese. Malay is only travel dialog but not dictionary. Warranty 1 year.

    Thank you.

  • Question : 关于商品Cho****会员的咨询。Apr 08, 2017

    如果坏了要去什么地方修理

    Answer : [Re] 关于商品Cho****会员的咨询。

    你好,

    我们的客户服务部在
    101 Lorong 23 Geylang #04-04 Prosper House Singapore 388399.
    营业时间: 星期一至五,9.00am - 5.30pm
    谢谢

  • Question : 关于商品Cho****会员的咨询。Apr 08, 2017

    有没有保家一年

    Answer : [Re] 关于商品Cho****会员的咨询。

    你好,
    是的,我们的产品保修一年。
    谢谢

  • Question : Luggage case for All Pass 2?Nov 12, 2016

    Hi does this come with the 'luggage' case for All Pass 2?

    Answer : [Re] Luggage case for All Pass 2?

    Dear customer,

    The All Pass 2 Case is buy separately, only can fix for All Pass 2 size.

    Thank you.

  • Question : Screen scratchesOct 10, 2015

    Hi, my order is 152855844. I received the dictionary with screen scratches. Please advise how to replace this or get it serviced ? Thanks

    Answer : [Re] Screen scratches

    2015-10-12 09:19:32

    Dear Customer,

    Our All Pass 2 come with a screen cover sheet during assembly to protect the screen proper. It can be peel out. We suggest you come to our office at 101 Lorong 23 Geylang #04-04 during office hour Mon-Fri 9.30-5.30 for our technician to help. Regards,
    iknowstore

    Question : [Re] Screen scratches

    I will come by today. Thanks for your reply.

    Answer : [Re] Screen scratches

    Dear Customer,
    Noted with Thanks!
    iKnowstore

    Question : [Re] Screen scratches

    Thanks for helping to remove the screen cover ! No scratches !

    Answer : [Re] Screen scratches

    Dear Customer,
    Your're most welcomed.

+View all Notice, FAQ, Q&A >>
Palmers Cocoa Butter Formula Skin Therapy Oil Rosehip Fragrance
Palmers Cocoa Butter Formula Skin Therapy Oil Rosehip Fragrance
Item Q&A
  • Question : Inquiry for the item from pam****Jul 06, 2017

    Hi, how many mls?

    Answer : [Re] Inquiry for the item from pam****

    Dear Customer this item is temporary out of stock.