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Q & A Lists
Item Question & Answer
Besta E-Dictionary CD-388s /CD-575s /CD-1289s
Besta E-Dictionary CD-388s /CD-575s /CD-1289s
Item Q&A
  • Question : Inquiry for the item from cla****Nov 20, 2018

    Do you sell model Cd 668s' batteries?

    Answer : [Re] Inquiry for the item from cla****

    Dear Customer,

    I am so sorry.We alreadly don't have the CD-668S battery.

    Thank You.

  • Question : Inquiry for the item from loo****Sep 14, 2018

    Hi,
    Are the model only catered for Chinese and English? How abt other languages? Thank you.

    Answer : [Re] Inquiry for the item from loo****

    Dear Customer,

    We have 14 Languages Dictionary.What languages do you need?You also can check with the link below.
    https://www.qoo10.sg/g/423857964

    Thank you.

  • Question : Inquiry for the item from yiz****Sep 02, 2018

    Hi, is there a free all pass 3 for purchase of 388s.
    388s can translate eng to Chinese vice versa? And it has the function to pronuncing the eng/ Chinese word and hanyin pin Ying?

    Answer : [Re] Inquiry for the item from yiz****

    Dear Customer,

    CD388S no free All Pass 3.Yes,ccd388s can translate english to chinese.It's real human demonstration of Chinese Pronunciation but no pronounce for hanyupinyin.For more details you can call our service centre@68411066.

    Thank you.

    Thank you.

  • Question : batteryJul 18, 2018

    Hi there,
    Where to purchase the battery? I need the battery KY152700719 MFD:20150702.

    Answer : [Re] battery

    model: cd747s

    Question : [Re] battery

    Dear Customer,

    You can buy the CD747S battery at our service centre @63 Ubi Avenue 1 #04-05 S408937.

    Thank you.

    Answer : [Re] battery

    Currently any stock?

    Question : [Re] battery

    Dear Customer,

    This is the ready stock.

    Thank You.

    Answer : [Re] battery

    Currently any stock? please advise. Thank you.

    Question : [Re] battery

    noted. thanks.

    Answer : [Re] battery

    Dear Customer,

    You can come down 63 Ubi Avenue 1 #04-05 S408937.

    Thank You.

  • Question : Inquiry for the item from nic****May 16, 2018

    Can this dictionary install more software , like math and science

    Answer : [Re] Inquiry for the item from nic****

    Dear Customer,

    This model cant add-in other function.

    Thank you

+View all Notice, FAQ, Q&A >>
WHOO BICHUP SELF GENERATING ANTI AGING ESSENCE 2 PIECES SET
WHOO BICHUP SELF GENERATING ANTI AGING ESSENCE 2 PIECES SET
Item Q&A
Besta All Pass-3  (Singapore National Chinese Examination Model)
Besta All Pass-3 (Singapore National Chinese Examination Model)
Item Q&A
  • Question : Inquiry for the item from cry****Nov 17, 2018

    hi, this e-dictionary include hard casing?

    Answer : [Re] Inquiry for the item from cry****

    Dear Customer,

    Besta all pass 3 $59.90 no include hard casing,but inside the boxes have come with a soft casing.

    Thank you.

    Question : [Re] Inquiry for the item from cry****

    can u show me the soft casing photo?

    Answer : [Re] Inquiry for the item from cry****

    Dear Customer,

    Please kindly check the attachment below.

    Thank You.

    Question : [Re] Inquiry for the item from cry****

    ok thanks

    Answer : [Re] Inquiry for the item from cry****

    Dear Customer,

    You are welcome.

  • Question : Inquiry for the item from Tha****Oct 17, 2018

  • Question : Inquiry for the item from cas****Oct 11, 2018

  • Question : Inquiry for the item from yee****Oct 11, 2018

    Besta 2 vision very bad. Is besta 3 better and what other different between 2 and 3

    Answer : [Re] Inquiry for the item from yee****

    Dear Customer,

    All pass 3 have backlight.

    Thank you.

  • Question : Inquiry related delivery from gra****Oct 10, 2018

    Hi may I know when can I receive this item?Can you send to me asap ?if not can I collect myself ?

    Answer : [Re] Inquiry related delivery from gra****

    Dear Customer,

    Shipped out by Qpress will take 1-2 working day.You can place your order before 12pm,we will shipped out today.

    Thank you.

+View all Notice, FAQ, Q&A >>
2018 NEW [INNISFREE] Super Volcanic Pore Clay Mask 2X - 100ml
2018 NEW [INNISFREE] Super Volcanic Pore Clay Mask 2X - 100ml
Item Q&A
  • Question : Inquiry for the item from kik****Oct 17, 2018

    Hi seller, how come just only 1 item received? Is not 2 pcs? :(

    Answer : [Re] Inquiry for the item from kik****

    Dear Customer,

    Your order no.278356032 show on system is qty 1.The "2X"is the product name.

    Thank you.

    Question : [Re] Inquiry for the item from kik****

    2X I though was 2 bottles >.<

    Answer : [Re] Inquiry for the item from kik****

    Dear Customer,

    It is only 1pcs.

    Thank you.

  • Question : Inquiry related delivery from foo****Sep 08, 2018

    Order no. 272429497 - checking on my order purchased last week pls. I have not sighted them. Pls update asap. Thanks.

    Answer : [Re] Inquiry related delivery from foo****

    Dear Customer,

    I'm so sorry for late reply.We already mail out your parcel.

    Thank you.

    Question : [Re] Inquiry related delivery from foo****

    May I know the exact date u mailed pls?

    Answer : [Re] Inquiry related delivery from foo****

    Dear Customer,

    We mail out your parcel on 6/9/2018.

    Thank you.

    Question : [Re] Inquiry related delivery from foo****

    Thank you for the reply. Will wait a couple more days and will update you again if I dont rcv them.

    Answer : [Re] Inquiry related delivery from foo****

    Dear Customer,

    Appreciated for your understanding.

    Thank you.

  • Question : Inquiry related delivery from Koh****Sep 04, 2018

    Hi my order no is 272004052
    u scheduled my delivery yesterday but did not ship out May I know when are you shipping out my order

    Answer : [Re] Inquiry related delivery from Koh****

    Dear Customer,

    I'm so sorry.Due to our shipping delay from Korea,the stock will arrived on this week.We will shipped out your parcel on friday,also at the latest monday.

    Thank you.

  • Question : Inquiry related delivery from uta****Aug 31, 2018

    My order no. is 272053703. Have purchased the volcanic mask successfully earlier this week when the item was still available (now sold out though). So far, my shipping status is still unchanged at “request” stage. When will I receive the item? Thank you.

    Answer : [Re] Inquiry related delivery from uta****

    Dear Customer,

    I'm so sorry for late reply.We already update the status.

    Thank you.

  • Question : Inquiry for the item from Val****Aug 31, 2018

    Hi, the mask has sold out. Will you replenish the stock?

    Answer : [Re] Inquiry for the item from Val****

    Dear Customer,

    Yes,we will restock the item.

    Thank you.

+View all Notice, FAQ, Q&A >>
1 Day Special★ Innisfree Green Tea Sleeping Mask 80ml
1 Day Special★ Innisfree Green Tea Sleeping Mask 80ml
Item Q&A
  • Question : Inquiry for the item from cho****Nov 15, 2018

    Hi seller, my order date 4 Nov, order no. 282159903 (cart no. 122698596) NOT receive.

    Answer : [Re] Inquiry for the item from cho****

    Dear Customer,

    I am so sorry.Our stock will reach today.We will mailed out by tomorrow.Thank you for your understanding.

    Thank You.

  • Question : Order Number: 280187270Oct 26, 2018

  • Question : 关于运送taz****会员的咨询。Oct 08, 2018

  • Question : Inquiry for the item from foo****Sep 29, 2018

  • Question : Inquiry for the item from sur****Sep 30, 2018

+View all Notice, FAQ, Q&A >>
♥ BEST OF BUNDLE MASK ♥ Whoo - Nok Yong Pack Mask (10pcs) + Whoo- Hydrating Overnight Mask (10pcs)
♥ BEST OF BUNDLE MASK ♥ Whoo - Nok Yong Pack Mask (10pcs) + Whoo- Hydrating Overnight Mask (10pcs)
Item Q&A
  • Question : Inquiry for the item from jea****Nov 14, 2018

    Is it necessary to wash off after massage? How to use it exactly? Thks

    Answer : [Re] Inquiry for the item from jea****

    Dear Customer,

    After using Nok Yong Pack Mask and massage,you need wash off after 15 minutes.

    Thank you.

WHOO CHEONGIDAN HWA HYUN 3 PIECES SET
WHOO CHEONGIDAN HWA HYUN 3 PIECES SET
Item Q&A
  • Question : Inquiry for the item from thi****Nov 14, 2018

    What's the manufacturing and expiry date of item?

    Answer : [Re] Inquiry for the item from thi****

    Dear Customer,

    The expiry date of product is 2021year.

    Thank You.

innisfree green tea cleansing foam 150ml
innisfree green tea cleansing foam 150ml
Item Q&A
(2018 Eco Hankie Limited Edition) Award Winner! Innisfree -The Green Tea Seed Serum 160ml
(2018 Eco Hankie Limited Edition) Award Winner! Innisfree -The Green Tea Seed Serum 160ml
Item Q&A
  • Question : Inquiry for the item from hui****Nov 08, 2018

  • Question : Green Tea Seed Serum Limited EditionOct 16, 2018

    What are the different for Red Blue and Green Limited Edition? Please advise

    Answer : [Re] Green Tea Seed Serum Limited Edition

    Dear Customer,

    The 3 color green tea serum limited edition contain is same,just the boxes color different only.

    Thank you.

  • Question : Inquiry related delivery from lex****Oct 04, 2018

    I haven got the item. Pls check

    Answer : [Re] Inquiry related delivery from lex****

    Dear Customer,

    Please provide us your order number so i can help you to check.

    Thank you.

    Question : [Re] Inquiry related delivery from lex****

    121573823

    Answer : [Re] Inquiry related delivery from lex****

    Dear Customer,

    We will investigate and get back to you soon.

    Thank you.

    Question : [Re] Inquiry related delivery from lex****

    Any updates?

    Answer : [Re] Inquiry related delivery from lex****

    Dear Customer,

    We already mail out your item.

    Thank you.

  • Question : Inquiry related cancel and refund from sit****Oct 04, 2018

  • Question : Inquiry for the item from ead****Oct 04, 2018

+View all Notice, FAQ, Q&A >>
★☆★☆ Monthly Special ★☆★☆
★☆★☆ Monthly Special ★☆★☆
Item Q&A
  • Question : Inquiry for the item from cin****Nov 06, 2018

    Is this the original size set? How ml for each item?

    Answer : [Re] Inquiry for the item from cin****

    Dear Customer,

    Which product you are looking for?

    Thank you.

    Question : [Re] Inquiry for the item from cin****

    This monthly special set

    Answer : [Re] Inquiry for the item from cin****

    Dear Customer,

    Our store are selling 100% Authenic products.


    Thank You

Whoo- Brightening Cleansing Foam 180ml
Whoo- Brightening Cleansing Foam 180ml
Item Q&A
[Limited Edition] Laneige Love Me New Me Kit - Get The Red / Coral Reef (2 lipsticks + 1 mask)
[Limited Edition] Laneige Love Me New Me Kit - Get The Red / Coral Reef (2 lipsticks + 1 mask)
Item Q&A
  • Question : Inquiry for the item from mel****Oct 31, 2018

    Hi there!

    My order number is 281189045. I ordered 10 Mamonde rose face masks with my Laneige kit but I only got the Laneiege kit.

    Could you get back to me on when you'll be sending the face masks?

    Thanks.

    Regards.
    Melissa

    Answer : [Re] Inquiry for the item from mel****

    Dear Customer,

    We will investigate and get back to you soon.

    Thank you.

  • Question : Inquiry related delivery from bab****Oct 15, 2018

    Hi, when will Order No. 279243072 be posted out? When receive in Singapore?

    Answer : [Re] Inquiry related delivery from bab****

    Dear Customer,

    We will shipped out your item by today via singpost normal mail.

    Thank you.

  • Question : RestockSep 21, 2018

    Hi Do you restock for the Moisture Care 6 Item? Thank you.

    Answer : [Re] Restock

    Dear Customer,

    This item will no restock again.

    Thank you.

  • Question : Inquiry for the item from tze****Aug 31, 2018

  • Question : Order no. 268043228Aug 07, 2018

    Hi, I ordered 2 sets of Water Bank Hydro Kit but only received one. Could you please post out the other set at your soonest? Thanks.

    Answer : [Re] Order no. 268043228

    Dear Customer,

    I am so sorry. We will investigate and get you back soon.

    Thank You.

+View all Notice, FAQ, Q&A >>
(2 DAYS SALES) 后★抗衰老明星产品★Woo- Bichup 3-Step Special Gift Kit (Anti-Aging)
(2 DAYS SALES) 后★抗衰老明星产品★Woo- Bichup 3-Step Special Gift Kit (Anti-Aging)
Item Q&A
  • Question : Is the product available?Oct 30, 2018

    Will you restock this? -- The history of Whoo Bichup Royal Anti-Aging Kit (3 items)

    Thanks =)

    Answer : [Re] Is the product available?

    Dear Customer,

    Now we have the ready stock of Whoo - 3-Step Bichup Set .

    Thank you.

    Question : [Re] Is the product available?

    Thanks. I just realized Ja Saeng essence is renamed as Self-Generating Anti-Aging Essence.

    Answer : [Re] Is the product available?

    Dear Customer,

    Yes,we have ready stock.

    Thank you.

  • Question : ConfirmSep 07, 2018

  • Question : Inquiry for the item from di_****Sep 01, 2018

    Can you confirm you have stock for Whoo Bichup Special set with lipstick?

    Answer : [Re] Inquiry for the item from di_****

    Dear Customer,

    Yes,we have the ready stock.You can place your order now.

    Thank you.

  • Question : Inquiry for the item from sim****Apr 26, 2018

  • Question : Inquiry related delivery from san****Apr 19, 2018

+View all Notice, FAQ, Q&A >>
[2018 NEW] Innisfree Super Volcanic Peel Off Mask 2X 100ML
[2018 NEW] Innisfree Super Volcanic Peel Off Mask 2X 100ML
Item Q&A
  • Question : Inquiry for the item from sim****Oct 29, 2018

    Expiry ple state

    Answer : [Re] Inquiry for the item from sim****

    Dear Customer,

    The expire date is 2021 year.

    Thank you.

  • Question : Inquiry for the item from acc****Oct 28, 2018

  • Question : Inquiry for the item from She****Oct 26, 2018

    Hi seller,

    I wanted to get this peel mask but it stated bundle of 2. See image which i circle in red. I would like to ask if i purchase this how many tub will i get? Awaiting for your earliest reply. Thanks

    Answer : [Re] Inquiry for the item from She****

    Dear Customer,

    The picture you sent to me is which seller?

    Thank you.

    Question : [Re] Inquiry for the item from She****

    Hi ,

    Its from your page. So is it 1 tub only or 2 tubs?

    Answer : [Re] Inquiry for the item from She****

    Dear Customer,

    It is not our page.

    Thank you.

(NEW 2018 SET) Innisfree Green Tea Seed Serum Special Set (6 items)
(NEW 2018 SET) Innisfree Green Tea Seed Serum Special Set (6 items)
Item Q&A
  • Question : Re-stockOct 23, 2018

    Hi, when do you have available stock? I want to buy this set.

    Thanks.

    Answer : [Re] Re-stock

    Dear Customer,

    This item will no retock again.Now we have the ready stock is Green tea skincare set(7 item).You can check with the attachment link below.
    https://www.qoo10.sg/g/636382037

    Thank you.

    Question : [Re] Re-stock

    Hi, I saw this post. This set includes 5 products or 6 products? This set includes?

    Answer : [Re] Re-stock

    Dear Customer,

    The item include 4 full size products (serum, skin, lotion, cream) + 1 x 100ml cleanser + 1 x 25ml skin + 1 x 25ml lotion

    Thank you.

  • Question : Inquiry for the item from blu****Sep 10, 2018

    Hi,

    Could I check, for the innisfree green tea set, does it come with 1 mask and 1 cleanser,or 2 cleansers? The picture shows 1 mask and one cleanser but the description shows 2 cleansers.

    Please clarify,thanks!

    Answer : [Re] Inquiry for the item from blu****

    Dear Customer,

    The green tea seed serum special set :
    1. Green tea seed serum 80ml
    2. Green tea seed cream 20ml
    3. Green tea seed skin 15ml
    4. Green tea seed essence-in-lotion 15ml
    5. Green tea sleeping mask 10ml
    6. Green tea morning cleanser 10ml

    Thank you.

  • Question : EnquirySep 05, 2018

  • Question : Inquiry for the item from win****Aug 17, 2018

    Is item authentic ?

    Answer : [Re] Inquiry for the item from win****

    Dear Customer,

    Yes,our product is authentic and come from Korea.

    Thank you.

  • Question : AuthenticityApr 30, 2018

+View all Notice, FAQ, Q&A >>
★BEST SELLERS★ Laneige Time Freeze Firming Sleeping Mask 60ml
★BEST SELLERS★ Laneige Time Freeze Firming Sleeping Mask 60ml
Item Q&A
  • Question : Inquiry for the item from chl****Oct 20, 2018

    Hi, do you sell the face roller? Thanks.

    Answer : [Re] Inquiry for the item from chl****

    Dear Customer,

    I am so sorry.We did not sell this item.

    Thank You.

  • Question : Inquiry for the item from mis****Sep 16, 2018

  • Question : Inquiry for the item from clo****Sep 15, 2018

    Hi Seller

    I am buying with shipping method Qprime but the selection is only "buyer undertake risk for normal delivery". How do I go about it since I am not able to proceed Checkout without shipping selection?

    Thank you!

    Answer : [Re] Inquiry for the item from clo****

    Dear Customer,

    If you buy over 50 dollar,the system will auto become Qprime.You can combine with other shop.

    Thank you.

  • Question : Business inquiryAug 10, 2018

  • Question : time freeze firming sleeping mask 60mlAug 10, 2018

    the above item of $23.90 no more stock?

    Answer : [Re] time freeze firming sleeping mask 60ml

    Dear Customer,

    Our promotion is follow Qoo10 system,if there finish the promotion,then we will follow the normal price.

    Thank You.

+View all Notice, FAQ, Q&A >>
[2018 NEW] Sulwhasoo Perfecting Cushion Brightening no 21 5g
[2018 NEW] Sulwhasoo Perfecting Cushion Brightening no 21 5g
Item Q&A
  • Question : Inquiry for the item from jan****Oct 10, 2018

    Is the brightening cushion a mini one or the usual size?

    Answer : [Re] Inquiry for the item from jan****

    Dear Customer,

    Sulwhasoo brightening cuahion size is 5g.

    Thank you.

    Question : [Re] Inquiry for the item from jan****

    Yes I know so it’s a mini size? Cos usual cushion is 15g.

    Answer : [Re] Inquiry for the item from jan****

    Dear Customer,

    Yes,it is mini size.

    Thank you.

  • Question : Inquiry for the item from men****Oct 10, 2018

    Is it 5g or 15g ? Normal size shld be 15g right?

    Answer : [Re] Inquiry for the item from men****

    Dear Customer,

    Sulwhasoo brightening cuahion size is 5g.

    Thank you

  • Question : Inquiry for the item from rai****Oct 10, 2018

    Hi,when is the expiry date for the brightening cushion?

    Answer : [Re] Inquiry for the item from rai****

    Dear Customer,

    Sulwhasoo brightening cushion expired date is 2021year.

    Thank you.

  • Question : Inquiry for the item from Vot****Oct 10, 2018

  • Question : When will you restock Bloomstay Vitalizing kit?Oct 08, 2018

    When will you restock Bloomstay Vitalizing kit?

    Answer : [Re] When will you restock Bloomstay Vitalizing kit?

    Dear Customer,

    I'm so sorry,sulwhasoo bloomstay vitalizing kit temporary will no restock again.

    Thank you.

+View all Notice, FAQ, Q&A >>
10.10 SALE !!!  Whoo Hydrating Foam Cleanser 180ml
10.10 SALE !!! Whoo Hydrating Foam Cleanser 180ml
Item Q&A
  • Question : Inquiry for the item from Kho****Oct 08, 2018

    Hi , seller
    the option for Laneige cleansec1+1 mean buy 1 free 1? Thank you

    Answer : [Re] Inquiry for the item from Kho****

    Dear Customer,

    Yes,buy 1 get 1 free.

    Thank you.

  • Question : The History of Whoo - CleansersAug 30, 2018

    Hi

    There are five types of cleansers, I understand the blue is meant for men. How about the other 4 types? Please advise, thank you.

    Red
    White
    Pink
    Yellow

    Answer : [Re] The History of Whoo - Cleansers

    Dear Customer,

    Red color boxes is essential cleansing foam,white is for brightening, yellow is for facial,pink is for hydrating.

    Thank you.

    Question : [Re] The History of Whoo - Cleansers

    Thank you.

    Answer : [Re] The History of Whoo - Cleansers

    Dear Customer,

    You're welcome.If you intrested on this item,you can place your order now,we have the ready stock.

    Thank you.

  • Question : 关于商品gua****会员的咨询。Jul 28, 2018

    Expiry date of the brightening cleanser? Thanks seller.

    Answer : [Re] 关于商品gua****会员的咨询。

    Dear Customer,

    The expired date is 2021year.

    Thank you.

  • Question : Inquiry for the item from cla****Mar 29, 2018

    Does d hydrating cleanser has ginseng smell like the foam cleanser?

    Answer : [Re] Inquiry for the item from cla****

    Dear customer,

    That not ginseng smell for this hydrating cleanser foam.

    Thank you

UP $120 [2018 Updated Version] Innisfree Green Tea Serum Special Skin Care Set (7 items)
UP $120 [2018 Updated Version] Innisfree Green Tea Serum Special Skin Care Set (7 items)
Item Q&A
  • Question : Expire DateOct 06, 2018

    Hi,

    When is the expire date?

    Answer : [Re] Expire Date

    Dear Customer,

    The expired date is 2021year.

    Thank you.

NEW Besta E- Dictionary CD-1289s
NEW Besta E- Dictionary CD-1289s
Item Q&A
  • Question : Inquiry for the item from tan****Oct 04, 2018

    Hi, can the manual be downloaded from internet? If so, can you provide link?

    Answer : [Re] Inquiry for the item from tan****

    Dear Customer,

    Inside the boxes have come with a manual.

    Thank you.

  • Question : 关于商品tra****会员的咨询。Sep 18, 2017

    刚发现键盘的一个键错的,原本应该是B,结果有两个M,应该更换吗?

    Answer : [Re] 关于商品tra****会员的咨询。

    please send back to service center.

Besta E-Dictionary ED-139
Besta E-Dictionary ED-139
Item Q&A
  • Question : Inquiry for the item from har****Sep 24, 2018

    Hi,
    Do you have M188 model

    Answer : [Re] Inquiry for the item from har****

    Dear Customer,

    I'm so sorry,we don't have this model.You are looking for what kind of dictionary?We can intro you.

    Thank you.

  • Question : 關於商品yvo****會員的咨詢。Jul 31, 2018

    Can translate English into Chinese?

    Answer : [Re] 關於商品yvo****會員的咨詢。

    Dear Customer,

    Besta model ED139 is English dictionary.Our translator model is CD388S/CD575S/CD1289S.

    Thank you.

  • Question : translatorJul 15, 2018

  • Question : new addressJun 25, 2018

    Old address is hotel,l have check out.
    so please shipping to me new address:
    525 Joo Chiat Road
    Zhicheng student hostel

    I have changed website info.

    thanks!

    Answer : [Re] new address

    Dear Customer,

    When you order? Because we still not receive your order.

    Thank You.

    Question : [Re] new address

    Jun 22, 2018
    Besta E-Dictionary ED-139

    Answer : [Re] new address

    Dear Customer,

    When you make payment?Because we just receive your order.So now your comfirm address is this 525 Joo Chiat Road
    Zhicheng student hostel?We will post out tomorrow, I think Wednesday the parcel will reach there.

    Thank You.

  • Question : shipping to me todayJun 25, 2018

    Please shipping to me today

    Answer : [Re] shipping to me today

    Dear Customer,

    I am so sorry.Your item will post out today because our company move to new location so arrange today post out.Thank you for your understanding.

    Thank You.

+View all Notice, FAQ, Q&A >>
★2 DAY SPECIAL★ SUM 37 Losec Summa Kit (5Items) / Water-full Kit (8 items)
★2 DAY SPECIAL★ SUM 37 Losec Summa Kit (5Items) / Water-full Kit (8 items)
Item Q&A
  • Question : Inquiry for the item from ngg****Sep 22, 2018

    Will the SUM37 Losec Summa Kit be restocked?

    Answer : [Re] Inquiry for the item from ngg****

    Dear Customer,

    SUM37 Losec Summa Kit temporary will no restock again.We will update to you when the item restock.

    Thank you.

  • Question : 关于运送163****会员的咨询。Aug 03, 2018

    Hi, as per our last our conversation, u promissed to enquiry from sing post requiring my purchased item that u claim that u have posted out, and till date , i still have not receive,what is the outcome?

    If is un-deliver, it should have return to u as it has been more then 2 weeks, did u written ur address for them to re-turn to u?

    U did not Cather for me to choose to use register mail or normal mail and now it's not deliver to me, do I have to bare the losts? Same goes with the other buyer, do we have to take the risk?

    Please revert to me ASAP, or I will be very disappointed.
    Thank you.

    Answer : [Re] 关于运送163****会员的咨询。

    Dear Customer,

    I'm so sorry.We already check with the Singpost,they say maybe the parcel cannot fix into your mail box,so they will leave a slip into your mail box.Then you must take the slip go to Singpost collect your parcel.If you no go collect your parcel within 1 month,they just return the parcel to us.Now we haven received the return parcel yet.

    Thank you.

    Question : [Re] 关于运送163****会员的咨询。

    Hello, I take your advise to take a trouble and day off to sing post to check ,together with the help of post staff,we search for half an hour and there is no sign, the staff wanted me to check if you have send out.

    and now is more a month, have u receive the return? I have been buying from G Market for many years, u are the only seller that refuse to follow up even I send u quary, and as it I am cheating u.

    I need u to revert if u are resending or making refund, if not, I will have to report to GMarket for further action.

    Answer : [Re] 关于运送163****会员的咨询。

    Dear Customer,

    We already mailed out the parcel and send you the attachment of the picture.When you go to the singpost, have bring the collect slip together?If not,the normal mail is don't have the tracking number,the staff will cannot check the parcel.

    Thank You.

    Question : [Re] 关于运送163****会员的咨询。

    Hello, how many time do I have to tell u that there is no slip from the post man.

    The post bank has a record book that record all Bucky or undeliverable mail, there is nothing from u.

    U do not have a register mail for me to choice for my delivery, and now, the item is missing and u expect buyer like us to bear the losts, how can it be.

    I purchased 2 items separately and u says u send out together and courses the pacel become too bucky to put in my post box, come on lar, u should know how big is a local post box is, how can 2 item slot in? and how to proof that u have send out?PICTURE,haha(你不信我,现轮到我不信你…照片拍了你可不寄,有CCTV证明吗?怎样,被人怀疑的滋味好不好受…)

    I actually has purchase many items from u, but the respond from u for this case is very disappointed to me.and u sounds like I try to cheap u. If u still don't follow up, I will have to let the Gmarket to deal with you.

  • Question : 关于运送163****会员的咨询。Jul 27, 2018

    好的,请尽快答复,因Q100已寄信来提醒,要我尽快确认是否有收到货品,谢谢。

    Answer : [Re] 关于运送163****会员的咨询。

    Dear Customer,

    We has no receive return parcel yet, once we receive will inform you again.

    Thank you

  • Question : 已超过15天了Jul 26, 2018

    从10.07.18定购至今26.07.18,末收到产品,已超过15天了,相信有退件您该已收到…
    可以尽速重寄我产品吗?

    Answer : [Re] 已超过15天了

    Dear Customer,

    We has no receive return parcel yet, once we receive will inform you again.

    Thank you

  • Question : 关于运送163****会员的咨询。Jul 26, 2018

    由于私人信仵询问,您没回答我,我只好在这留言。
    从10.07.18定购至今,末收到产品,已超过15天了,相信有退件您该已收到…
    可以尽速重寄我产品吗?

    Answer : [Re] 关于运送163****会员的咨询。

    亲爱的顾客,

    我们已在2018年7月11号将您的包裹寄出,您可以查看我们发给您的附件。由于是同个地址,所以我们已将两样产品包在同个包裹里了。普通邮件一般需要3-7天的工作日就能收到,我们需要时间跟邮政局查询一下,请耐心等候。

    谢谢您

+View all Notice, FAQ, Q&A >>
Sum 37 Bright award Bubble-De Mask Pack travel sample series
Sum 37 Bright award Bubble-De Mask Pack travel sample series
Item Q&A
  • Question : Inquiry related delivery from Ell****Sep 17, 2018

    Shipping stated sept 3. Until now, i have not received the item. All my other purchases came in already but this. Same singpost delivery. Do I confirm non-receipt of this item?

    Answer : [Re] Inquiry related delivery from Ell****

    Dear Customer,

    I'm so sorry,we will investigate and get back to you.

    Thank you.

    Question : [Re] Inquiry related delivery from Ell****

    why did you update to shipping delivered, though your Item has not arrived yet?

    Answer : [Re] Inquiry related delivery from Ell****

    Dear Customer,

    We already mail out your item via singpost normal mail.They maybe lost the parcel.

    Thank you.

  • Question : Inquiry for the item from jas****Aug 29, 2018

    How many ml/pack for the Whoo Hydrating Overnight Mask?

    Answer : [Re] Inquiry for the item from jas****

    Dear Customer,

    The whoo hydrating overnight mask is 1ml x 10 pack.

    Thank you.

  • Question : Inquiry related delivery from sim****Apr 09, 2018

  • Question : Inquiry for the item from whk****Mar 22, 2018

  • Question : Inquiry for the item from fon****Mar 20, 2018

    Hi!
    Are you going to restock the bubble mask?

    Answer : [Re] Inquiry for the item from fon****

    Dear customer we has restock you may make order now. thank you.

+View all Notice, FAQ, Q&A >>
innisfree Bija Trouble Skin 200ml
innisfree Bija Trouble Skin 200ml
Item Q&A
  • Question : Inquiry related delivery from che****Sep 16, 2018

    Hi seller,
    Any other shipping method other than Singpost?

    Answer : [Re] Inquiry related delivery from che****

    Dear Customer,

    Our shipping method is Singpost normal mail,Qprime and Qxpress.

    Thank you.

    Question : [Re] Inquiry related delivery from che****

    How to choose Qxpress? They is no option to choose.

    Answer : [Re] Inquiry related delivery from che****

    Dear Customer,

    The shipping method got Qxpress,you can place your order now.

    Thank you.

LANEIGE MOIST CREAM CLEANSER DUO SET (150ml x 2)
LANEIGE MOIST CREAM CLEANSER DUO SET (150ml x 2)
Item Q&A
  • Question : Inquiry related delivery from Ifa****Sep 05, 2018

    Hi, do you have other mail than normal mail what if the item didnt reach me via normal mail?

    Answer : [Re] Inquiry related delivery from Ifa****

    Dear Customer,

    We only provide Qxpress and the normal mail to mailed out the item.If you don't want use the normal mail then you can select the Qxpress.

    Thank You.

  • Question : Inquiry for the item from jen****Aug 14, 2018

new-Laneige Water Bank Moisture Care Speical Kit 6 Items ★Free:Hera Zeal Perfumed Soap (worth$12.90)
new-Laneige Water Bank Moisture Care Speical Kit 6 Items ★Free:Hera Zeal Perfumed Soap (worth$12.90)
Item Q&A
  • Question : Inquiry for the item from lib****Aug 20, 2018

  • Question : Inquiry for the item from she****Jun 09, 2018

    May I know is this suitable for oily skin?

    Answer : [Re] Inquiry for the item from she****

    Dear Customer,

    May I know which product?

    Thank You.

  • Question : Inquiry for the item from jas****May 31, 2018

  • Question : Inquiry for the item from sno****Jun 03, 2018

    Hi, is the produt authentic? What is the expiry date?

    Answer : [Re] Inquiry for the item from sno****

    Dear Customer,

    Yes.100% authentic. May i know which product expiry date? The expiry date normally is within two year.

    Thank You.

  • Question : Inquiry for the item from eme****Jun 03, 2018

    Hi ~ I want to ask about brand week set and delight pop set. Are they Authentic? May I know the expire date.

    Answer : [Re] Inquiry for the item from eme****

    Dear Customer,

    Yes.100% authentic. The expiry date is 2021.

    Thank You.

+View all Notice, FAQ, Q&A >>
The history of Whoo ★Best Sample Collection★ Cleanser/Balancer/Emulsion/Mask/Essence/Eye Cream/Serum
The history of Whoo ★Best Sample Collection★ Cleanser/Balancer/Emulsion/Mask/Essence/Eye Cream/Serum
Item Q&A
Whoo Intensive Nutritive Essence 1ml  x10pcs
Whoo Intensive Nutritive Essence 1ml x10pcs
Item Q&A
  • Question : Inquiry for the item from lee****Aug 13, 2018

    Any stocks?

    Answer : [Re] Inquiry for the item from lee****

    Dear Customer,

    Yes,we have the stock.You can order now and we can mail out by tomorrow.

    Thank you.