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Q & A Lists
Item Question & Answer
Besta All Pass-3 + Hard Casing
Besta All Pass-3 + Hard Casing
Item Q&A
  • Question : Hard casing colour and delivery timeJan 16, 2018

    Can I choose the colour of the hard casing? How long it take to receive?

    Answer : [Re] Hard casing colour and delivery time

    Dear customer, we are packing random colour for the hard casing.

  • Question : Inquiry for the item from flo****Dec 21, 2017

    1. What is the difference in features between Besta All Pass-3 and Bests All Pass-2?
    2. What is the battery used for Besta All Pass-3 and All Pass-2?

    Answer : [Re] Inquiry for the item from flo****

    Hi, thank you for your query. Our technician will respond to you on your query next week.

    Question : [Re] Inquiry for the item from flo****

    Hi, any update? Thank you.

    Answer : [Re] Inquiry for the item from flo****

    Dear customer the difference of ap2 and ap3 is just the backlight, both of dict are using 2 peices AAA batterie. thanks

  • Question : Inquiry for the item from kel****Dec 10, 2017

  • Question : Inquiry for the item from mia****Nov 23, 2017

    I have bought 1 unit recently. Do I need to fill in and mail back the warranty card? Thanks.

    Answer : [Re] Inquiry for the item from mia****

    Dear customer you have fill up the warranty and mail back to us.

  • Question : Inquiry for the item from per****Nov 11, 2017

    how long is the warranty?

    Answer : [Re] Inquiry for the item from per****

    where do we send it for repair?

    Question : [Re] Inquiry for the item from per****

    can we choose casing colours?

    Answer : [Re] Inquiry for the item from per****

    Dear customer products come with 12 mths limited warranty,our service center at Geylang Lor 23 (warranty card will have the address) casing left blue colour. Thank you

    Question : [Re] Inquiry for the item from per****

    hi you mentioned box is ib blue but i received pink box. can you please exchange it?

    Answer : [Re] Inquiry for the item from per****

    Dear customer,this is new coming colour. we has red,gold,green as well if you like to change can bring to our service center address on the warranty Mon ~ Fri (9am ~5pm) thanks

+View all Notice, FAQ, Q&A >>
Sulwhasoo Timetreasure kit (3 items)
Sulwhasoo Timetreasure kit (3 items)
Item Q&A
  • Question : Inquiry for the item from nic****Jan 05, 2018

    When will you ship my items?

    Answer : [Re] Inquiry for the item from nic****

    Dear customer We are so sorry for the delay. We still short of some stocks, our new batch stock will be arrive tomorrow, will send out your order in this week.

  • Question : Inquiry for the item from del****Dec 25, 2017

    May I know the expiry of your products and are they authentic?

    Answer : [Re] Inquiry for the item from del****

    Hi, thank you for your query. The expiry date will be on Oct 2019 and our products are all authentic.

Sulwhasoo Basic Kit 4 Items/ Kit 5 Items/ Kit 7 Items/ Nok Yong Pack Mask x10 pcs★
Sulwhasoo Basic Kit 4 Items/ Kit 5 Items/ Kit 7 Items/ Nok Yong Pack Mask x10 pcs★
Item Q&A
  • Question : ORDER NO. 238266001Jan 03, 2018

    I have not received my order

    Answer : [Re] ORDER NO. 238266001

    Dear cutomer in our record your parcels was mailed out at the same day that you order, you may give me your email i can send you a video thanks

  • Question : Inquiry for the item from sie****Nov 28, 2017

    Are the kit sets sample sets? I am buying for gifts.

    Answer : [Re] Inquiry for the item from sie****

    Dear customer yes is a simple free gift set.

  • Question : Inquiry for the item from cai****Nov 27, 2017

    Restock for Sulwhasoo 5 items kit?

    Answer : [Re] Inquiry for the item from cai****

    Dear custi=omer stock been arrive.

  • Question : Inquiry for the item from she****Nov 21, 2017

    What is the ml for both 4 to 5items kit for sulwhasoo?

    Answer : [Re] Inquiry for the item from she****

    5 items

    1 x First Care Activating Serum-8ml
    1 x Essential Balancing Water-15ml
    1 x Essential Balancing Emulsion-15ml
    1 x Concentrated Ginseng Renewing Cream-5ml
    1 x Essential Rejuvenating Eye Cream-3.5ml

    4 items
    1 x First Care Activating Serum-8ml
    1 x Essential Balancing Water-15ml
    1 x Essential Balancing Emulsion-15ml
    1 x Concentrated Ginseng Renewing Cream-5ml

  • Question : Inquiry for the item from abb****Nov 06, 2017

    After apply Nok Yong pack for 20 minutes need to rinse with water or just like over night mask, leave it till tomorrow then rinse with water. Thanks.

    Answer : [Re] Inquiry for the item from abb****

    Dear customer, need to rinse with water cannot leave over night thanks

+View all Notice, FAQ, Q&A >>
sum 37 Bubble De Mask (4ml x 20pcs)
sum 37 Bubble De Mask (4ml x 20pcs)
Item Q&A
  • Question : Inquiry related delivery from ery****Jan 02, 2018

    I have send you an inquiry regards to short delivery of masks. There should be 20 pcs but you only send 9 pcs in a packet. Please reply asap.

    Answer : [Re] Inquiry related delivery from ery****

    Dear customer we are so sorry, will resend another 11 packet to you soon. thank you

THE HISTORY OF WHOO Gift sets
THE HISTORY OF WHOO Gift sets
Item Q&A
  • Question : 关于商品col****会员的咨询。Dec 26, 2017

    is it authentic production? if not, may I refunded it ?

    Answer : [Re] 关于商品col****会员的咨询。

    Hi, thank you for your query. We will like to inform you that all our items are authentic and shipped from Korea.

  • Question : Free DeliveryDec 04, 2017

    Why when select Singpost free delivery, the system still select Qxpress $3.99?

    Answer : [Re] Free Delivery

    Dear customer twhich items you are ordering?

  • Question : Inquiry for the item from pei****Dec 03, 2017

    Hi. I see your details and pictures and I am confused. Would like to know what are the 3 items in the Cheongidan Hwa Hyun gift set of 3.

    Are the items:
    1. Lotion, balancer and Cream
    or
    2. Essence, Eye Cream and Cream

    You have displayed 2 pictures of 2 different set of items. Please confirm.

    Answer : [Re] Inquiry for the item from pei****

    Dear customer the contents;

    Cheongidan Essence
    Cheongidan Cream
    Cheongidan Eye Cream

  • Question : Inquiry for the item from lcy****Aug 28, 2017

    Please give more information about the content, any paraben added?

    Answer : [Re] Inquiry for the item from lcy****

    Dear customer you may check on whoo webside.

  • Question : Inquiry for the item from mey****Jul 15, 2017

+View all Notice, FAQ, Q&A >>
Sulwhasoo- Overnight Vitalizing Mask EX (30ml)
Sulwhasoo- Overnight Vitalizing Mask EX (30ml)
Item Q&A
  • Question : Inquiry related delivery from ipe****Dec 20, 2017

    Ordered the item on 7 Dec, till today have not received. Didn’t know that it will take more than 2 weeks to reach me :(

    Answer : [Re] Inquiry related delivery from ipe****

    Hi, we have mailed out your parcel on the following week of your order. You can check on your mailbox if you have receive any notification sheet from Singpost or you can contact them to check if your parcel is still with them, thank you.

  • Question : Authentic?Nov 06, 2017

    Are the items authentic? Tks.

    Answer : [Re] Authentic?

    Der customer we are selling all AUTHENTIC products on our store.

Sulwhasoo Timetreasure kit (5 items)
Sulwhasoo Timetreasure kit (5 items)
Item Q&A
  • Question : CLEANSING FORMDec 12, 2017

    Hi Seller,

    Your pricing for cleansing form got error?? It seem to be very expensive for 50ml. Please check

    Answer : [Re] CLEANSING FORM

    Dear customer thank you for your feedback

Sulwhasoo - Gentle Cleansing Foam EX (50ml)
Sulwhasoo - Gentle Cleansing Foam EX (50ml)
Item Q&A
  • Question : Inquiry related delivery from wiw****Nov 24, 2017

    Hi seller,I purchased 2bottles for order 237473837,but u only sent me one bottle.The envelope u used only can contain one bottle.plz send me another one ASAP.

    Answer : [Re] Inquiry related delivery from wiw****

    Dear customer we are so sorry. will resend one bottle by tomorrow. thank you

    Question : [Re] Inquiry related delivery from wiw****

    Hi,did u send the another one out?

    Answer : [Re] Inquiry related delivery from wiw****

    Yes, already send out.

    Question : [Re] Inquiry related delivery from wiw****

    Hi,I haven't received it.

    Answer : [Re] Inquiry related delivery from wiw****

    kindly wait for 1 ~ 2 days thanks

    Question : [Re] Inquiry related delivery from wiw****

    Hi seller, not received it yet.

    Answer : [Re] Inquiry related delivery from wiw****

    DEAR CUSTOMER,WE HAS ALREADY SEND OUT ANOTHER PEICE ON 27 NOV TO YOU.

    Question : [Re] Inquiry related delivery from wiw****

    But so far I haven't received it.

    Answer : [Re] Inquiry related delivery from wiw****

    Dear customer, maybe you can check with Post Office sometime your later box cannot fix they will send back to neares Post office.

Sum 37 Bright award Bubble-De Mask Pack (10 pack)
Sum 37 Bright award Bubble-De Mask Pack (10 pack)
Item Q&A
  • Question : Inquiry for the item from lis****Nov 30, 2017

    Dear seller

    May I know how to use the mask? Recommended frequency, time for use,? Can’t find the instructions in English. Thanks.

    Answer : [Re] Inquiry for the item from lis****


    1. Apply an adequate amount to entire face. Avoid eye area and leave for 10~15mins.
    2. Wash off with luke-warm water

  • Question : Expiry dateNov 18, 2017

    Hi seller, what's the expiry date for the bubble de-mask pack?

    Answer : [Re] Expiry date

    Dear customer the item expire on year 2020, thank you.

Whoo- Nok Yong Pack Mask 5ml x 10 pack
Whoo- Nok Yong Pack Mask 5ml x 10 pack
Item Q&A
  • Question : Inquiry for the item from ben****Nov 29, 2017

    Hi just received the item. May I know how to use it? Do I need to wash it off ?

    Answer : [Re] Inquiry for the item from ben****

    Dear customer, after clean up your face than apply nok yong mask on your face and leave it about 15 to 20 min and massage. when you apply you will feel warn,

Whoo- Cheongidan Radiant Regenerating Gold Concentrate (1ml x 10)
Whoo- Cheongidan Radiant Regenerating Gold Concentrate (1ml x 10)
Item Q&A
  • Question : expire dateNov 10, 2017

    Hi..when is the expire date? thx

    Answer : [Re] expire date

    Dear Customer, item expire on year 2020. Thank you

Cheongidan Hwahyun  天气丹 Radiant Rejuvenating Balancer (5ml x10 bottles) + Emulsion (5ml x10 bottles)
Cheongidan Hwahyun 天气丹 Radiant Rejuvenating Balancer (5ml x10 bottles) + Emulsion (5ml x10 bottles)
Item Q&A
  • Question : Inquiry for the item from hon****Nov 08, 2017

    Hi seller, why one bottle of emulsion is missing? I only received 10 bottles of balancer and 9 bottles of emulsion.

    Answer : [Re] Inquiry for the item from hon****

    Dear customer we will resend again by tomorrow. Thank you

SU:M 37 Water-full Special Gift
SU:M 37 Water-full Special Gift
Item Q&A
  • Question : Inquiry for the item from yeo****Nov 07, 2017

    Oh time sale so fast over??

    Answer : [Re] Inquiry for the item from yeo****

    Dear customer, please stay tuned for more promotion updates thank you.

SULWHASOO 2 PIECES SET
SULWHASOO 2 PIECES SET
Item Q&A
  • Question : Inquiry for the item from Sua****Oct 22, 2017

innisfree -Prefect UV protection Cream SPF 50+ 50ml
innisfree -Prefect UV protection Cream SPF 50+ 50ml
Item Q&A
  • Question : Inquiry for the item from mic****Nov 03, 2017

    Do you have perfect uv protection cream triple care spf 50 +++ 50 ml?

    Expiry date ?

    Price ?

    Answer : [Re] Inquiry for the item from mic****

    Dear customer so sorrry this item temporary out of stock.

  • Question : Inquiry for the item from mic****Nov 03, 2017

    Expiry date ?

    Answer : [Re] Inquiry for the item from mic****

    Dear customer so sorrry this item temporary out of stock.

  • Question : Inquiry for the item from coa****Oct 19, 2017

Swarovski Iconic Swan Pendant
Swarovski Iconic Swan Pendant
Item Q&A
  • Question : Inquiry for the item from i52****Nov 01, 2017

    Is this one a small black swan or bigger one. I want the bigger one. How long is the delivery. Urgent!

    Answer : [Re] Inquiry for the item from i52****

    Dear customer, this is small one may take 4 to 5 week to delivery thank you.

    Question : [Re] Inquiry for the item from i52****

    Hi, do U have bigger size black swan one? Delivery is 4-5 weeks of 4-5 days?

    Answer : [Re] Inquiry for the item from i52****

    Dear customer we dont have bigger size, and the delivery from US may take 4 to 5 week. Thank you

[5pcs] LOWEST IN SG ♥ innisfree its real squeeze mask
[5pcs] LOWEST IN SG ♥ innisfree its real squeeze mask
Item Q&A
  • Question : Inquiry for the item from ann****Oct 19, 2017

    What is the expiry date?

    Answer : [Re] Inquiry for the item from ann****

    Dear customer the item exp on 02.04.2019, thank you.

The history of whoo - Cheongidan Hwahyun Special 6 items
The history of whoo - Cheongidan Hwahyun Special 6 items
Item Q&A
  • Question : Pertanyaan tentang barang dari Wie****Oct 17, 2017

    Hwa yun 6 item,ready?

    Answer : [Re] Pertanyaan tentang barang dari Wie****

    Dear customer yes stock been arrive you may order via this link:
    http://list.qoo10.sg/item/THE-HISTORY-OF-WHOO-THE-HISTORY-OF-WHOO-CHEONGIDAN-HWAHYUN-SPECIAL-6-ITEMS/551002512

Besta E-Dictionary CD-388s  Free: Curve Wireless Stereo EarBud worth (worth $199.00)
Besta E-Dictionary CD-388s Free: Curve Wireless Stereo EarBud worth (worth $199.00)
Item Q&A
  • Question : Inquiry for the item from rut****Sep 29, 2017

    does this had Malay dictionary?

    Answer : [Re] Inquiry for the item from rut****

    Hi, thank you for your query. This model does support Malay language, kindly refer below for the link for more details, thank you.
    http://besta.com.sg/products/CD388S.html

  • Question : self collectMay 06, 2015

    Hi Seller,

    Do you allow self collect at your shop?

    Answer : [Re] self collect

    Dear customer ,

    we perfer delievery.

    regards,
    besta

  • Question : WarrentyMay 03, 2015

    Hi Seller,

    I cannot find this model in Besta website. Will this item be warranty under Besta? Is it the same as CD-368S? Thank you.

    Answer : [Re] Warrenty

    Dear customer,

    we are still selling this item - CD 388S, and it come with one year warranty under Besta.

    and it a upgrade version for CD-368S.

    regards,
    iknow

Pigeon breast milk feeling bottle plastic toy box pattern 160ml
Pigeon breast milk feeling bottle plastic toy box pattern 160ml
Item Q&A
NEW Besta E- Dictionary CD-1289s Free: All Pass-2 (worth $59.90)
NEW Besta E- Dictionary CD-1289s Free: All Pass-2 (worth $59.90)
Item Q&A
  • Question : 关于商品tra****会员的咨询。Sep 18, 2017

    刚发现键盘的一个键错的,原本应该是B,结果有两个M,应该更换吗?

    Answer : [Re] 关于商品tra****会员的咨询。

    please send back to service center.

Pigeon breast pads fit up 126 pieces
Pigeon breast pads fit up 126 pieces
Item Q&A
  • Question : Inquiry related delivery from bmy****Sep 06, 2017

    Hi, may I know how long will the shipping take if I order today?

    Answer : [Re] Inquiry related delivery from bmy****

    Dear customer sorry this items temporary out of stock.

Healthy Care Propolis Toothpaste 120g
Healthy Care Propolis Toothpaste 120g
Item Q&A
IOPE Air Cushion XP #22
IOPE Air Cushion XP #22
Item Q&A
  • Question : IOPE S22Aug 24, 2017

    Hi do you have stock for this item? Thanks.

    Answer : [Re] IOPE S22

    sorry temporary out of stock

Besta E-Dictionary CD-777s + Besta All Pass 2 ($598.00)
Besta E-Dictionary CD-777s + Besta All Pass 2 ($598.00)
Item Q&A
  • Question : Inquiry for the item from bab****Aug 23, 2017

    Doesbthe besta dictionary come with 1 year warranty?

    Answer : [Re] Inquiry for the item from bab****

    Yes, our Besta dict come with one year local warranty.

Sulwhasoo Overnight Vitalizing Mask 120ml
Sulwhasoo Overnight Vitalizing Mask 120ml
Item Q&A
  • Question : expiry dateAug 23, 2017

    please kindly advise the expire date for the overnight mask

    Answer : [Re] expiry date

    Dear customer the item expiry on year 2020