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Q & A Lists
Item Question & Answer
Besta E-Dictionary ED-139
Besta E-Dictionary ED-139
Item Q&A
  • Question : Inquiry for the item from har****Sep 24, 2018

    Hi,
    Do you have M188 model

    Answer : [Re] Inquiry for the item from har****

    Dear Customer,

    I'm so sorry,we don't have this model.You are looking for what kind of dictionary?We can intro you.

    Thank you.

  • Question : 關於商品yvo****會員的咨詢。Jul 31, 2018

    Can translate English into Chinese?

    Answer : [Re] 關於商品yvo****會員的咨詢。

    Dear Customer,

    Besta model ED139 is English dictionary.Our translator model is CD388S/CD575S/CD1289S.

    Thank you.

  • Question : translatorJul 15, 2018

  • Question : new addressJun 25, 2018

    Old address is hotel,l have check out.
    so please shipping to me new address:
    525 Joo Chiat Road
    Zhicheng student hostel

    I have changed website info.

    thanks!

    Answer : [Re] new address

    Dear Customer,

    When you order? Because we still not receive your order.

    Thank You.

    Question : [Re] new address

    Jun 22, 2018
    Besta E-Dictionary ED-139

    Answer : [Re] new address

    Dear Customer,

    When you make payment?Because we just receive your order.So now your comfirm address is this 525 Joo Chiat Road
    Zhicheng student hostel?We will post out tomorrow, I think Wednesday the parcel will reach there.

    Thank You.

  • Question : shipping to me todayJun 25, 2018

    Please shipping to me today

    Answer : [Re] shipping to me today

    Dear Customer,

    I am so sorry.Your item will post out today because our company move to new location so arrange today post out.Thank you for your understanding.

    Thank You.

+View all Notice, FAQ, Q&A >>
Besta All Pass-3  (Singapore National Chinese Examination Model)
Besta All Pass-3 (Singapore National Chinese Examination Model)
Item Q&A
  • Question : Inquiry from yip****Sep 24, 2018

  • Question : Inquiry for the item from em_****Sep 22, 2018

  • Question : Inquiry for the item from sar****Jul 15, 2018

    Does it contains Chinese idioms? Like for iPhone sometime I only need to key first letter of the Chinese idiom and some suggested Chinese idioms that matches the 4 letter will appear.

    Answer : [Re] Inquiry for the item from sar****

    Dear Customer,

    Yes,Besta All pass 3 contains chinese idioms.You can key the first letter to get some suggsted chinese idiom and vocabulary.

    Thank you.

  • Question : Inquiry for the item from chr****May 04, 2018

    Hi, may I know when the new stock will be in? Thanks

    Answer : [Re] Inquiry for the item from chr****

    Dear Customer,

    We are so sorry, the next batch probably will be arrive end of this month.

    Thank you

  • Question : comparing with other dictionaryMay 03, 2018

    Hi. understand another model (zz perfection) sold by another seller does not require a stylus to write...can besta write with just fingers?

    Answer : [Re] comparing with other dictionary

    Dear Customer,

    Our dictionary can use both for writing.

    Thnak you

+View all Notice, FAQ, Q&A >>
★2 DAY SPECIAL★ SUM 37 Losec Summa Kit (5Items) / Water-full Kit (8 items)
★2 DAY SPECIAL★ SUM 37 Losec Summa Kit (5Items) / Water-full Kit (8 items)
Item Q&A
  • Question : Inquiry for the item from ngg****Sep 22, 2018

    Will the SUM37 Losec Summa Kit be restocked?

    Answer : [Re] Inquiry for the item from ngg****

    Dear Customer,

    SUM37 Losec Summa Kit temporary will no restock again.We will update to you when the item restock.

    Thank you.

  • Question : 关于运送163****会员的咨询。Aug 03, 2018

    Hi, as per our last our conversation, u promissed to enquiry from sing post requiring my purchased item that u claim that u have posted out, and till date , i still have not receive,what is the outcome?

    If is un-deliver, it should have return to u as it has been more then 2 weeks, did u written ur address for them to re-turn to u?

    U did not Cather for me to choose to use register mail or normal mail and now it's not deliver to me, do I have to bare the losts? Same goes with the other buyer, do we have to take the risk?

    Please revert to me ASAP, or I will be very disappointed.
    Thank you.

    Answer : [Re] 关于运送163****会员的咨询。

    Dear Customer,

    I'm so sorry.We already check with the Singpost,they say maybe the parcel cannot fix into your mail box,so they will leave a slip into your mail box.Then you must take the slip go to Singpost collect your parcel.If you no go collect your parcel within 1 month,they just return the parcel to us.Now we haven received the return parcel yet.

    Thank you.

    Question : [Re] 关于运送163****会员的咨询。

    Hello, I take your advise to take a trouble and day off to sing post to check ,together with the help of post staff,we search for half an hour and there is no sign, the staff wanted me to check if you have send out.

    and now is more a month, have u receive the return? I have been buying from G Market for many years, u are the only seller that refuse to follow up even I send u quary, and as it I am cheating u.

    I need u to revert if u are resending or making refund, if not, I will have to report to GMarket for further action.

    Answer : [Re] 关于运送163****会员的咨询。

    Dear Customer,

    We already mailed out the parcel and send you the attachment of the picture.When you go to the singpost, have bring the collect slip together?If not,the normal mail is don't have the tracking number,the staff will cannot check the parcel.

    Thank You.

    Question : [Re] 关于运送163****会员的咨询。

    Hello, how many time do I have to tell u that there is no slip from the post man.

    The post bank has a record book that record all Bucky or undeliverable mail, there is nothing from u.

    U do not have a register mail for me to choice for my delivery, and now, the item is missing and u expect buyer like us to bear the losts, how can it be.

    I purchased 2 items separately and u says u send out together and courses the pacel become too bucky to put in my post box, come on lar, u should know how big is a local post box is, how can 2 item slot in? and how to proof that u have send out?PICTURE,haha(你不信我,现轮到我不信你…照片拍了你可不寄,有CCTV证明吗?怎样,被人怀疑的滋味好不好受…)

    I actually has purchase many items from u, but the respond from u for this case is very disappointed to me.and u sounds like I try to cheap u. If u still don't follow up, I will have to let the Gmarket to deal with you.

  • Question : 关于运送163****会员的咨询。Jul 27, 2018

    好的,请尽快答复,因Q100已寄信来提醒,要我尽快确认是否有收到货品,谢谢。

    Answer : [Re] 关于运送163****会员的咨询。

    Dear Customer,

    We has no receive return parcel yet, once we receive will inform you again.

    Thank you

  • Question : 已超过15天了Jul 26, 2018

    从10.07.18定购至今26.07.18,末收到产品,已超过15天了,相信有退件您该已收到…
    可以尽速重寄我产品吗?

    Answer : [Re] 已超过15天了

    Dear Customer,

    We has no receive return parcel yet, once we receive will inform you again.

    Thank you

  • Question : 关于运送163****会员的咨询。Jul 26, 2018

    由于私人信仵询问,您没回答我,我只好在这留言。
    从10.07.18定购至今,末收到产品,已超过15天了,相信有退件您该已收到…
    可以尽速重寄我产品吗?

    Answer : [Re] 关于运送163****会员的咨询。

    亲爱的顾客,

    我们已在2018年7月11号将您的包裹寄出,您可以查看我们发给您的附件。由于是同个地址,所以我们已将两样产品包在同个包裹里了。普通邮件一般需要3-7天的工作日就能收到,我们需要时间跟邮政局查询一下,请耐心等候。

    谢谢您

+View all Notice, FAQ, Q&A >>
[Limited Edition] Laneige Love Me New Me Kit - Get The Red / Coral Reef (2 lipsticks + 1 mask)
[Limited Edition] Laneige Love Me New Me Kit - Get The Red / Coral Reef (2 lipsticks + 1 mask)
Item Q&A
  • Question : RestockSep 21, 2018

    Hi Do you restock for the Moisture Care 6 Item? Thank you.

    Answer : [Re] Restock

    Dear Customer,

    This item will no restock again.

    Thank you.

  • Question : Inquiry for the item from tze****Aug 31, 2018

  • Question : Order no. 268043228Aug 07, 2018

    Hi, I ordered 2 sets of Water Bank Hydro Kit but only received one. Could you please post out the other set at your soonest? Thanks.

    Answer : [Re] Order no. 268043228

    Dear Customer,

    I am so sorry. We will investigate and get you back soon.

    Thank You.

  • Question : Inquiry for the item from win****Jul 25, 2018

  • Question : LipstickJul 24, 2018

+View all Notice, FAQ, Q&A >>
Award Winner! Innisfree -The Green Tea Seed Serum 80ml
Award Winner! Innisfree -The Green Tea Seed Serum 80ml
Item Q&A
  • Question : Inquiry for the item from fes****Sep 20, 2018

    Hi is 160ml still available?

    Answer : [Re] Inquiry for the item from fes****

    Dear Customer,

    Green tea serum 160ml will arrive in singapore around 10 Oct 2018.

    Thank you.

  • Question : Inquiry for the item from Jea****Sep 19, 2018

    Which product is good for lightening pigmentation? Thanks.

    Answer : [Re] Inquiry for the item from Jea****

    Dear Customer,

    Whoo-Gongjinhyang: Seol Special Set is the best item for lightening pigmentation.You can check with the link and attachment below.
    https://www.qoo10.sg/g/611635537

    Thank you.

  • Question : Inquiry for the item from ead****Sep 15, 2018

    Those products expiry dates? Thanks

    Answer : [Re] Inquiry for the item from ead****

    Dear Customer,

    The expired date is 2021year.

    Thank you.

  • Question : Inquiry for the item from teo****Aug 31, 2018

    Why do u put the option if we want to hv the free soap or not? Is the serum different if we choose to hv it without the free gift? Thks

    Answer : [Re] Inquiry for the item from teo****

    Dear Customer,

    Which item you intrested to buy?

    Thank you.

    Question : [Re] Inquiry for the item from teo****

    Serum 160ml

    Answer : [Re] Inquiry for the item from teo****

    Dear Customer,

    I'm so sorry for late reply.The green tea serum(160ml)is same.You can select the item and choose you want the free gift or not.

    Thank you.

  • Question : Inquiry for the item from Rac****Aug 30, 2018

    This morning when I was about to place my order and the price show $20+ but now it go back the same as before $16 😓.. ok I’m gonna plavmce my order now via Qxpress .. pls do send it ASAP .. need it by tues

    Answer : [Re] Inquiry for the item from Rac****

    Dear Customer,

    Today we will shipped out your parcel.

    Thank you.

+View all Notice, FAQ, Q&A >>
Sum 37 Bright award Bubble-De Mask Pack travel sample series
Sum 37 Bright award Bubble-De Mask Pack travel sample series
Item Q&A
  • Question : Inquiry related delivery from Ell****Sep 17, 2018

    Shipping stated sept 3. Until now, i have not received the item. All my other purchases came in already but this. Same singpost delivery. Do I confirm non-receipt of this item?

    Answer : [Re] Inquiry related delivery from Ell****

    Dear Customer,

    I'm so sorry,we will investigate and get back to you.

    Thank you.

    Question : [Re] Inquiry related delivery from Ell****

    why did you update to shipping delivered, though your Item has not arrived yet?

    Answer : [Re] Inquiry related delivery from Ell****

    Dear Customer,

    We already mail out your item via singpost normal mail.They maybe lost the parcel.

    Thank you.

  • Question : Inquiry for the item from jas****Aug 29, 2018

    How many ml/pack for the Whoo Hydrating Overnight Mask?

    Answer : [Re] Inquiry for the item from jas****

    Dear Customer,

    The whoo hydrating overnight mask is 1ml x 10 pack.

    Thank you.

  • Question : Inquiry related delivery from sim****Apr 09, 2018

  • Question : Inquiry for the item from whk****Mar 22, 2018

  • Question : Inquiry for the item from fon****Mar 20, 2018

    Hi!
    Are you going to restock the bubble mask?

    Answer : [Re] Inquiry for the item from fon****

    Dear customer we has restock you may make order now. thank you.

+View all Notice, FAQ, Q&A >>
innisfree Bija Trouble Skin 200ml
innisfree Bija Trouble Skin 200ml
Item Q&A
  • Question : Inquiry related delivery from che****Sep 16, 2018

    Hi seller,
    Any other shipping method other than Singpost?

    Answer : [Re] Inquiry related delivery from che****

    Dear Customer,

    Our shipping method is Singpost normal mail,Qprime and Qxpress.

    Thank you.

    Question : [Re] Inquiry related delivery from che****

    How to choose Qxpress? They is no option to choose.

    Answer : [Re] Inquiry related delivery from che****

    Dear Customer,

    The shipping method got Qxpress,you can place your order now.

    Thank you.

☺BEST SELLERS☺ Laneige Time Freeze Firming Sleeping Mask 60ml
☺BEST SELLERS☺ Laneige Time Freeze Firming Sleeping Mask 60ml
Item Q&A
  • Question : Inquiry for the item from mis****Sep 16, 2018

  • Question : Inquiry for the item from clo****Sep 15, 2018

    Hi Seller

    I am buying with shipping method Qprime but the selection is only "buyer undertake risk for normal delivery". How do I go about it since I am not able to proceed Checkout without shipping selection?

    Thank you!

    Answer : [Re] Inquiry for the item from clo****

    Dear Customer,

    If you buy over 50 dollar,the system will auto become Qprime.You can combine with other shop.

    Thank you.

  • Question : Business inquiryAug 10, 2018

  • Question : time freeze firming sleeping mask 60mlAug 10, 2018

    the above item of $23.90 no more stock?

    Answer : [Re] time freeze firming sleeping mask 60ml

    Dear Customer,

    Our promotion is follow Qoo10 system,if there finish the promotion,then we will follow the normal price.

    Thank You.

  • Question : Inquiry for the item from apr****Aug 10, 2018

    Hi do you sell the face fit roller?

    Answer : [Re] Inquiry for the item from apr****

    Dear Customer,

    I am so sorry.We don't have sell this item.

    Thank You.

+View all Notice, FAQ, Q&A >>
Besta E-Dictionary CD-388s
Besta E-Dictionary CD-388s
Item Q&A
  • Question : Inquiry for the item from loo****Sep 14, 2018

    Hi,
    Are the model only catered for Chinese and English? How abt other languages? Thank you.

    Answer : [Re] Inquiry for the item from loo****

    Dear Customer,

    We have 14 Languages Dictionary.What languages do you need?You also can check with the link below.
    https://www.qoo10.sg/g/423857964

    Thank you.

  • Question : Inquiry for the item from yiz****Sep 02, 2018

    Hi, is there a free all pass 3 for purchase of 388s.
    388s can translate eng to Chinese vice versa? And it has the function to pronuncing the eng/ Chinese word and hanyin pin Ying?

    Answer : [Re] Inquiry for the item from yiz****

    Dear Customer,

    CD388S no free All Pass 3.Yes,ccd388s can translate english to chinese.It's real human demonstration of Chinese Pronunciation but no pronounce for hanyupinyin.For more details you can call our service centre@68411066.

    Thank you.

    Thank you.

  • Question : batteryJul 18, 2018

    Hi there,
    Where to purchase the battery? I need the battery KY152700719 MFD:20150702.

    Answer : [Re] battery

    model: cd747s

    Question : [Re] battery

    Dear Customer,

    You can buy the CD747S battery at our service centre @63 Ubi Avenue 1 #04-05 S408937.

    Thank you.

    Answer : [Re] battery

    Currently any stock?

    Question : [Re] battery

    Dear Customer,

    This is the ready stock.

    Thank You.

    Answer : [Re] battery

    Currently any stock? please advise. Thank you.

    Question : [Re] battery

    noted. thanks.

    Answer : [Re] battery

    Dear Customer,

    You can come down 63 Ubi Avenue 1 #04-05 S408937.

    Thank You.

  • Question : Inquiry for the item from nic****May 16, 2018

    Can this dictionary install more software , like math and science

    Answer : [Re] Inquiry for the item from nic****

    Dear Customer,

    This model cant add-in other function.

    Thank you

  • Question : Inquiry for the item from don****Mar 14, 2018

+View all Notice, FAQ, Q&A >>
3rd Time Restocked! 70% OFF (K-Beauty event) THE HISTORY OF WHOO Gift sets
3rd Time Restocked! 70% OFF (K-Beauty event) THE HISTORY OF WHOO Gift sets
Item Q&A
  • Question : Inquiry for the item from pri****Sep 11, 2018

    hi, can i know yr cheongidan radiant regenerating cream is it eye cream? what this the wording on the back of the sample pack?

    Answer : [Re] Inquiry for the item from pri****

    Dear Customer,

    No,it's not a eye cream.You can check with the link below.
    http://whoo.com.my/?cpt_products=radiant-regenerating-cream

    Thank you.

    Question : [Re] Inquiry for the item from pri****

    i have a sample pack frm sg beauty counter and it is exactly same packing and the name is cheongidan radiant regenerative eye cream..u have this?

    Answer : [Re] Inquiry for the item from pri****

    Dear Customer,

    I'm so sorry,we don't have cheongidan radiant regenerative eye cream,now we have the stock is Jinyul Eye Cream and Intensive Nutritive Eye Cream.

    Thank you.

  • Question : Delivery via QxpressAug 28, 2018

    Hi, if I order today...is it possible to reach me latest by Friday 31 Aug?

    Answer : [Re] Delivery via Qxpress

    Dear Customer,

    Which product you intrested to buy?You can select Qxpress for your deliver.Normally choose Qxpress 1-2 day you can received it.

    Thank you.

    Question : [Re] Delivery via Qxpress

    Jinyulhyang Jinyul Gift Set. Noted will buy today. Thank you

    Answer : [Re] Delivery via Qxpress

    Dear Customer,

    You can select your order today,then we will shipped out your item by tomorrow.If you choose Qxpress,1-2 day you can received it.

    Thank you.

  • Question : Inquiry from alb****Aug 27, 2018

    Hi

    Are all the products authentic?

    Please see attached photo, do you have the range?

    What is the difference compared to other range if Whoo products?

    Answer : [Re] Inquiry from alb****

    Dear Customer,

    Yes,all the product is authentic and come from Korea.We have one same the range with your attachment but the diffenrent is the size.You can check with the attachment below.
    https://www.qoo10.sg/g/614577455

    Thank you.

    Question : [Re] Inquiry from alb****

    Thank you.

    Answer : [Re] Inquiry from alb****

    Dear Customer,

    You're welcome.

    Thank you.

  • Question : Inquiry for the item from not****Aug 06, 2018

    What’s the expiring date for these sample products?

    Answer : [Re] Inquiry for the item from not****

    Dear Customer,

    The expiry date is 2021 year.You can check the bottom of the product.

    Thank You.

    Question : [Re] Inquiry for the item from not****

    Hi, may I know what’s 1st care essence and anti aging Essence . And also the round bottle ? There is no instruction given

    Answer : [Re] Inquiry for the item from not****

    Dear Customer,

    You can check with the attachment below.

    Thank you.

    Question : [Re] Inquiry for the item from not****

    Ok, then what about the 5 pieces brightening and also the pink colour hydration?

    Sorry, it’s my 1 st time buying . Not sure what’s for what?

    Answer : [Re] Inquiry for the item from not****

    Dear Customer,

    I'm so sorry,which product you are asking about?Actually you can click the product,below the page got more product description you can read and more details.

    Thank you.

  • Question : Cheongidan 3pcs gift setJul 23, 2018

+View all Notice, FAQ, Q&A >>
(NEW 2018 SET) Innisfree Green Tea Seed Serum Special Set (6 items)
(NEW 2018 SET) Innisfree Green Tea Seed Serum Special Set (6 items)
Item Q&A
  • Question : Inquiry for the item from blu****Sep 10, 2018

    Hi,

    Could I check, for the innisfree green tea set, does it come with 1 mask and 1 cleanser,or 2 cleansers? The picture shows 1 mask and one cleanser but the description shows 2 cleansers.

    Please clarify,thanks!

    Answer : [Re] Inquiry for the item from blu****

    Dear Customer,

    The green tea seed serum special set :
    1. Green tea seed serum 80ml
    2. Green tea seed cream 20ml
    3. Green tea seed skin 15ml
    4. Green tea seed essence-in-lotion 15ml
    5. Green tea sleeping mask 10ml
    6. Green tea morning cleanser 10ml

    Thank you.

  • Question : EnquirySep 05, 2018

  • Question : Inquiry for the item from won****Sep 01, 2018

  • Question : Inquiry for the item from win****Aug 17, 2018

    Is item authentic ?

    Answer : [Re] Inquiry for the item from win****

    Dear Customer,

    Yes,our product is authentic and come from Korea.

    Thank you.

  • Question : AuthenticityApr 30, 2018

+View all Notice, FAQ, Q&A >>
2018 NEW [INNISFREE] Super Volcanic Pore Clay Mask 2X - 100ml
2018 NEW [INNISFREE] Super Volcanic Pore Clay Mask 2X - 100ml
Item Q&A
  • Question : Inquiry related delivery from foo****Sep 08, 2018

    Order no. 272429497 - checking on my order purchased last week pls. I have not sighted them. Pls update asap. Thanks.

    Answer : [Re] Inquiry related delivery from foo****

    Dear Customer,

    I'm so sorry for late reply.We already mail out your parcel.

    Thank you.

    Question : [Re] Inquiry related delivery from foo****

    May I know the exact date u mailed pls?

    Answer : [Re] Inquiry related delivery from foo****

    Dear Customer,

    We mail out your parcel on 6/9/2018.

    Thank you.

    Question : [Re] Inquiry related delivery from foo****

    Thank you for the reply. Will wait a couple more days and will update you again if I dont rcv them.

    Answer : [Re] Inquiry related delivery from foo****

    Dear Customer,

    Appreciated for your understanding.

    Thank you.

  • Question : Inquiry related delivery from Koh****Sep 04, 2018

    Hi my order no is 272004052
    u scheduled my delivery yesterday but did not ship out May I know when are you shipping out my order

    Answer : [Re] Inquiry related delivery from Koh****

    Dear Customer,

    I'm so sorry.Due to our shipping delay from Korea,the stock will arrived on this week.We will shipped out your parcel on friday,also at the latest monday.

    Thank you.

  • Question : Inquiry related delivery from uta****Aug 31, 2018

    My order no. is 272053703. Have purchased the volcanic mask successfully earlier this week when the item was still available (now sold out though). So far, my shipping status is still unchanged at “request” stage. When will I receive the item? Thank you.

    Answer : [Re] Inquiry related delivery from uta****

    Dear Customer,

    I'm so sorry for late reply.We already update the status.

    Thank you.

  • Question : Inquiry for the item from Val****Aug 31, 2018

    Hi, the mask has sold out. Will you replenish the stock?

    Answer : [Re] Inquiry for the item from Val****

    Dear Customer,

    Yes,we will restock the item.

    Thank you.

  • Question : Inquiry for the item from mil****Aug 31, 2018

+View all Notice, FAQ, Q&A >>
(2 DAYS SALES) 后★抗衰老明星产品★Woo- Bichup 3-Step Special Gift Kit (Anti-Aging)
(2 DAYS SALES) 后★抗衰老明星产品★Woo- Bichup 3-Step Special Gift Kit (Anti-Aging)
Item Q&A
  • Question : ConfirmSep 07, 2018

  • Question : Inquiry for the item from di_****Sep 01, 2018

    Can you confirm you have stock for Whoo Bichup Special set with lipstick?

    Answer : [Re] Inquiry for the item from di_****

    Dear Customer,

    Yes,we have the ready stock.You can place your order now.

    Thank you.

  • Question : Inquiry for the item from sim****Apr 26, 2018

  • Question : Inquiry related delivery from san****Apr 19, 2018

  • Question : country of origin?Apr 10, 2018

    where is product origin from?

    Answer : [Re] country of origin?

    Dear Customer,

    Products urigin from Korea.

    Thank you

+View all Notice, FAQ, Q&A >>
Whoo Hydrating Foam Cleanser 180ml
Whoo Hydrating Foam Cleanser 180ml
Item Q&A
  • Question : The History of Whoo - CleansersAug 30, 2018

    Hi

    There are five types of cleansers, I understand the blue is meant for men. How about the other 4 types? Please advise, thank you.

    Red
    White
    Pink
    Yellow

    Answer : [Re] The History of Whoo - Cleansers

    Dear Customer,

    Red color boxes is essential cleansing foam,white is for brightening, yellow is for facial,pink is for hydrating.

    Thank you.

    Question : [Re] The History of Whoo - Cleansers

    Thank you.

    Answer : [Re] The History of Whoo - Cleansers

    Dear Customer,

    You're welcome.If you intrested on this item,you can place your order now,we have the ready stock.

    Thank you.

  • Question : 关于商品gua****会员的咨询。Jul 28, 2018

    Expiry date of the brightening cleanser? Thanks seller.

    Answer : [Re] 关于商品gua****会员的咨询。

    Dear Customer,

    The expired date is 2021year.

    Thank you.

  • Question : Inquiry for the item from cla****Mar 29, 2018

    Does d hydrating cleanser has ginseng smell like the foam cleanser?

    Answer : [Re] Inquiry for the item from cla****

    Dear customer,

    That not ginseng smell for this hydrating cleanser foam.

    Thank you

1 Day Special★ Innisfree Green Tea Sleeping Mask 80ml
1 Day Special★ Innisfree Green Tea Sleeping Mask 80ml
Item Q&A
  • Question : Inquiry for the item from che****Sep 06, 2018

    Hi seller, kindly advise fpr the sleepung mask van use everyday.thanks

    Answer : [Re] Inquiry for the item from che****

    Dear Customer,

    No,one week 2-3day is enough.

    Thank you.

  • Question : Inquiry for the item from red****Sep 02, 2018

    When is the expiry date for the sleeping mask

    Answer : [Re] Inquiry for the item from red****

    Dear Customer,

    The expired date is 2021year.

    Thank you.

  • Question : Green Tea Serum. Cart number 120661817Aug 21, 2018

    Hi, I just got this. Disregard my previous message.
    Thanks.

    Answer : [Re] Green Tea Serum. Cart number 120661817

    Dear Customer,

    Appreciated for your understanding.

    Thank you.

  • Question : Green Tea Serum Cart Number: 120661817Aug 21, 2018

    Until now, I have not received my item ordered last August 9. It's been more than 7 days.

    Answer : [Re] Green Tea Serum Cart Number: 120661817

    Dear Customer,

    Normally normal mail will take 5-7working day,but we cannot control the postman delivery time.Please give some time.

    Thank you.

  • Question : Inquiry for the item from agt****Aug 21, 2018

+View all Notice, FAQ, Q&A >>
LANEIGE MOIST CREAM CLEANSER DUO SET (150ml x 2)
LANEIGE MOIST CREAM CLEANSER DUO SET (150ml x 2)
Item Q&A
  • Question : Inquiry related delivery from Ifa****Sep 05, 2018

    Hi, do you have other mail than normal mail what if the item didnt reach me via normal mail?

    Answer : [Re] Inquiry related delivery from Ifa****

    Dear Customer,

    We only provide Qxpress and the normal mail to mailed out the item.If you don't want use the normal mail then you can select the Qxpress.

    Thank You.

  • Question : Inquiry for the item from jen****Aug 14, 2018

(Never Before Price) Best Seller! Sulwhasoo Basic Kit (5 Items)
(Never Before Price) Best Seller! Sulwhasoo Basic Kit (5 Items)
Item Q&A
  • Question : Inquiry for the item from cor****Aug 22, 2018

    The BB Cushion No. 21, per item hv one case which filled 1 cushion plus one refill inside? thanks

    Answer : [Re] Inquiry for the item from cor****

    Dear Customer,

    The Sulwhasoo Perfecting Cushion just have 1 cushion, no come with a refill pack.

    Thank you.

    Thank you.

  • Question : Inquiry for the item from wwl****Aug 21, 2018

    Dear seller,
    You advertise $10.40 after coupon of $5, but the cart coupon must buy $30 and above ! Or the coupon is from you ? I’m interested on the cushion.

    Answer : [Re] Inquiry for the item from wwl****

    Dear Customer,

    The discount coupon is given by qoo10.

    Thank you.

  • Question : Inquiry for the item from kar****Aug 16, 2018

    Dear Seller,
    For Perfecting Cushion is No. 23 available for ordering?

    Answer : [Re] Inquiry for the item from kar****

    Dear Customer,

    I'm so sorry for late reply.The sulwhasoo perfecting Cushion no.23 we non have stock and no available for order,now we have the already stock is no.21.

    Thank you.

  • Question : Inquiry related delivery from xia****Aug 08, 2018

  • Question : DeliveryMay 30, 2018

+View all Notice, FAQ, Q&A >>
[2018 NEW] Sulwhasoo Bloomstay Vitalizing Kit (3 Items)
[2018 NEW] Sulwhasoo Bloomstay Vitalizing Kit (3 Items)
Item Q&A
new-Laneige Water Bank Moisture Care Speical Kit 6 Items ★Free:Hera Zeal Perfumed Soap (worth$12.90)
new-Laneige Water Bank Moisture Care Speical Kit 6 Items ★Free:Hera Zeal Perfumed Soap (worth$12.90)
Item Q&A
  • Question : Inquiry for the item from lib****Aug 20, 2018

  • Question : Inquiry for the item from she****Jun 09, 2018

    May I know is this suitable for oily skin?

    Answer : [Re] Inquiry for the item from she****

    Dear Customer,

    May I know which product?

    Thank You.

  • Question : Inquiry for the item from jas****May 31, 2018

  • Question : Inquiry for the item from sno****Jun 03, 2018

    Hi, is the produt authentic? What is the expiry date?

    Answer : [Re] Inquiry for the item from sno****

    Dear Customer,

    Yes.100% authentic. May i know which product expiry date? The expiry date normally is within two year.

    Thank You.

  • Question : Inquiry for the item from eme****Jun 03, 2018

    Hi ~ I want to ask about brand week set and delight pop set. Are they Authentic? May I know the expire date.

    Answer : [Re] Inquiry for the item from eme****

    Dear Customer,

    Yes.100% authentic. The expiry date is 2021.

    Thank You.

+View all Notice, FAQ, Q&A >>
The history of Whoo ★Best Sample Collection★ Cleanser/Balancer/Emulsion/Mask/Essence/Eye Cream/Serum
The history of Whoo ★Best Sample Collection★ Cleanser/Balancer/Emulsion/Mask/Essence/Eye Cream/Serum
Item Q&A
Whoo Intensive Nutritive Essence 1ml  x10pcs
Whoo Intensive Nutritive Essence 1ml x10pcs
Item Q&A
  • Question : Inquiry for the item from lee****Aug 13, 2018

    Any stocks?

    Answer : [Re] Inquiry for the item from lee****

    Dear Customer,

    Yes,we have the stock.You can order now and we can mail out by tomorrow.

    Thank you.

WHOO BICHUP FIRST CARE MOISTURE ANTI-AGING ESSENCE SPECIAL DUO (130ml x2)
WHOO BICHUP FIRST CARE MOISTURE ANTI-AGING ESSENCE SPECIAL DUO (130ml x2)
Item Q&A
Gongjinhyang 拱辰享 Essential Moisturizing Balancer (5ml x10 bottles) + Essential Nourishing Emulsion (
Gongjinhyang 拱辰享 Essential Moisturizing Balancer (5ml x10 bottles) + Essential Nourishing Emulsion (
Item Q&A
  • Question : Inquiry for the item from woo****Aug 05, 2018

    Hi, can I purchase 20 pcs of balancer instead of 10 pcs of balancer + 10 pcs of emulsion?

    Answer : [Re] Inquiry for the item from woo****

    Dear Customer,

    I'm so sorry.Now we have the ready stock is 10psc of balancer and 10pcs emulsion.

    Thank you.

Laneige Time Freeze Eye Serum EX 20ml
Laneige Time Freeze Eye Serum EX 20ml
Item Q&A
  • Question : Inquiry for the item from joa****Aug 03, 2018

    Hi there is this the serum ex or just the normal serum?

    Answer : [Re] Inquiry for the item from joa****

    Dear Customer,

    I'm so sorry,our ready stock is Time Freeze eye serum EX.

    Thank you.

Laneige Eye Sleeping Mask 25ml
Laneige Eye Sleeping Mask 25ml
Item Q&A
  • Question : Eye Sleeping MaskJul 21, 2018

    When is the expiry date?

    Answer : [Re] Eye Sleeping Mask

    Dear Customer,

    The expired date is 2021year.

    Thank you.

innisfree green tea seed eye cream 30ml
innisfree green tea seed eye cream 30ml
Item Q&A
  • Question : Inquiry for the item from ann****Jul 21, 2018

    i just realize u send me wrong item. I order for eye cream and u send me sleeping pack. How like that ??

    Answer : [Re] Inquiry for the item from ann****

    Please ignore my msg

    Question : [Re] Inquiry for the item from ann****

    Dear Customer,

    You are welcome.

    Thank you.

  • Question : Inquiry for the item from jes****Jul 15, 2018

    When is the expiration ?

    Answer : [Re] Inquiry for the item from jes****

    Dear Customer,

    The expired date is 2021year.

    Thank you.

  • Question : innisfree green tea seed eye cream 30mlJul 07, 2018

    Hi, what is the expiry date for the innisfree green tea seed eye cream 30ml? thanks

    Answer : [Re] innisfree green tea seed eye cream 30ml

    Hi dear,the produt manufacture on 2018 and expired date is 2021.Thank you.

Laneige Water Bank Hydro Kit (3 Items)
Laneige Water Bank Hydro Kit (3 Items)
Item Q&A
  • Question : Inquiry for the item from eve****Jul 19, 2018

    Hi. What is the expiry on these samples of the 3 hydro kits items?

    Answer : [Re] Inquiry for the item from eve****

    Dear Customer,

    The items expired date is 2021year.

    Thank you.

  • Question : Inquiry from vel****Jul 19, 2018

    Can I know the expiry date for the travel kit set?

    Answer : [Re] Inquiry from vel****

    Dear Customer,

    The items expired date is 2021year.

    Thank you.

Sulwhasoo- Overnight Vitalizing Mask EX (30ml)
Sulwhasoo- Overnight Vitalizing Mask EX (30ml)
Item Q&A
  • Question : Restock?Jul 08, 2018

    hi, will the vitalizing mask be restocked soon?

    Answer : [Re] Restock?

    Hi dear,Sulwhasoo overnight vitalizing mask(30ml)we already have stock ,you can order now.Thank you.

    Question : [Re] Restock?

    i still see it as sold out.

    Answer : [Re] Restock?

    Dear Customer,

    You can press order now.

    Thank you.

  • Question : Inquiry for the item from yva****Jun 28, 2018

    hi expiry date for the overnight vitalizing mask?

    Answer : [Re] Inquiry for the item from yva****

    Dear Customer,

    The expiry date is 2020year.

    Thank You.

  • Question : Inquiry for the item from tsh****Jan 25, 2018

    How to just the overnight revitalizing mask?

    Answer : [Re] Inquiry for the item from tsh****

    Dear customer,
    Apply an appropriate amount on the face, avoiding the eye and lip area, and wash off with lukewarm in the next morning.

    For the best results, do not use cleansing foam or soap when washing off in the morning.

  • Question : Inquiry related delivery from ipe****Dec 20, 2017

    Ordered the item on 7 Dec, till today have not received. Didn’t know that it will take more than 2 weeks to reach me :(

    Answer : [Re] Inquiry related delivery from ipe****

    Hi, we have mailed out your parcel on the following week of your order. You can check on your mailbox if you have receive any notification sheet from Singpost or you can contact them to check if your parcel is still with them, thank you.

  • Question : Authentic?Nov 06, 2017

    Are the items authentic? Tks.

    Answer : [Re] Authentic?

    Der customer we are selling all AUTHENTIC products on our store.