Q&A board

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Q & A Lists
Item Question & Answer
★IMP HOUSE★[Baking Essential] stainless steel serrated blade bread knife cake knife
★IMP HOUSE★[Baking Essential] stainless steel serrated blade bread knife cake knife
Item Q&A
★IMP HOUSE★[Kitchen Essential]Kitchen Antirust Spice Rack/Kitchen Shelf/Multi Purpose Kitchen Organizer/Simple Spice Rack/Microwave Shelf/Dish Rack/Dish Drainer
★IMP HOUSE★[Kitchen Essential]Kitchen Antirust Spice Rack/Kitchen Shelf/Multi Purpose Kitchen Organizer/Simple Spice Rack/Microwave Shelf/Dish Rack/Dish Drainer
Item Q&A
  • Question : Inquiry for the item from 234****Oct 22, 2019

  • Question : PP01 WhiteNov 11, 2017

    Hi,

    When will have stock for PP01 White? I'm thinking of getting one. Thanks.

    Answer : [Re] PP01 White

    sorry, PP01 no stock,

  • Question : [About Item] Related InquiriesFeb 20, 2017

    Hi like to chk if your pp01 n 02 stock still coming thks.

    Answer : [Re] [About Item] Related Inquiries

    Dear customer,
    Sorry that we only left 1pc of PP02 now but we will be having warehouse renovation from Wednesday to next Tuesday, so we will update the stock next week.

  • Question : Microwave rack PP04 - heightJan 13, 2017

    Hi, my microwave is 46cm wide x33cm deep x 30cm high.

    The dimension of the rack shown in the photo is 56 x 35 x 32 cm.

    Please confirm if my microwave can fit into PP04.

    Answer : [Re] Microwave rack PP04 - height

    Dear customer,
    It should be okay to fit your microwave

  • Question : PP4-microwave rackOct 02, 2016

+View all Notice, FAQ, Q&A >>
★IMP HOUSE★ Japan Design Two Way Kitchen Magnetic Washing Machine Side Rack for hangers
★IMP HOUSE★ Japan Design Two Way Kitchen Magnetic Washing Machine Side Rack for hangers
Item Q&A
  • Question : Inquiry related delivery from pri****Oct 18, 2019

★IMP HOUSE★[imp kids] Paw Patrol Toy Paw Patrol Playset/ Paw Patrol Parking Lot
★IMP HOUSE★[imp kids] Paw Patrol Toy Paw Patrol Playset/ Paw Patrol Parking Lot
Item Q&A
  • Question : Inquiry for the item from ah_****Oct 22, 2019

    In the parking set, can the pups be detached from the vehicle?

    Answer : [Re] Inquiry for the item from ah_****

    can but no leg

  • Question : Inquiry for the item from ken****Sep 11, 2019

    When will new stock for the parking lot set of both models be coming?

    Answer : [Re] Inquiry for the item from ken****

    we only hv parking lot 863 now.

  • Question : Inquiry for the item from tay****Apr 28, 2019

    Hi when wil parking lot 863 be in stock?

    Answer : [Re] Inquiry for the item from tay****

    Next week ya

  • Question : Inquiry for the item from hsa****Mar 23, 2019

    Hi

    Paw petrol parking lot 863.
    Any idea when the stocks wil come in?

    I need it by the 5 April. Do u think its in time?

    Answer : [Re] Inquiry for the item from hsa****

    stock coming on next Monday, should be okay to reach you by 5th

  • Question : Inquiry for the item from Dan****Mar 04, 2019

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★IMP HOUSE★Fathers Day Gift Idea Borosilicate Glass TeaPot/Heat Resistant Glass Teapot Set
★IMP HOUSE★Fathers Day Gift Idea Borosilicate Glass TeaPot/Heat Resistant Glass Teapot Set
Item Q&A
  • Question : Inquiry for the item from sg.****Oct 20, 2019

    would like to get 650ml teapot , heart warmer, 4 teacup with saucer. is there any set for this combination?

    Answer : [Re] Inquiry for the item from sg.****

    hi, sorry, we don't hv this option.

  • Question : Inquiry for the item from 236****Sep 22, 2019

    Hi Seller,

    I just check my tea pot and i found missing bottom part....
    my order suppose to have the bottom warmer part (area to put candle)..
    Kindly check..

    303711973

    Thanks.

    Answer : [Re] Inquiry for the item from 236****

    Hi, should hv the warmer, did you open all the boxes?

    Question : [Re] Inquiry for the item from 236****

    Ya have open all the boxes... dont have the bottom part...

    Answer : [Re] Inquiry for the item from 236****

    So sorry for the mistake. Are you able to collect the warmer at our office?

    Question : [Re] Inquiry for the item from 236****

    So sorry at this moment, really not able to go...can re-send? Where is ur office?

    Answer : [Re] Inquiry for the item from 236****

    okay, we resend

  • Question : Inquiry for the item from Ser****Sep 15, 2019

    Can I know what is the diffuser size and can I order extra diffuser n how much it cost

    Answer : [Re] Inquiry for the item from Ser****

    hi, you can buy the infuser at https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=429784338

  • Question : Inquiry for the item from men****Sep 08, 2019

    Hello. If I purchase today, how soon can I get it? I need it quite urgently

    Answer : [Re] Inquiry for the item from men****

    We will ship out the next day

  • Question : Inquiry for the item from nch****Sep 05, 2019

+View all Notice, FAQ, Q&A >>
★IMP HOUSE★ READY STOCK Christmas Gift DIY Mini Indoor Plant for Home and Office Deco Green Life
★IMP HOUSE★ READY STOCK Christmas Gift DIY Mini Indoor Plant for Home and Office Deco Green Life
Item Q&A
  • Question : Inquiry for the item from suz****Oct 20, 2019

    Dear seller, I wish to check when tools stock n some flowers coming in?

    Answer : [Re] Inquiry for the item from suz****

    next weekend

  • Question : Inquiry for the item from sel****Oct 13, 2019

  • Question : Inquiry related delivery from lil****Oct 11, 2019

    Can i order and deliver in Nov?

    Answer : [Re] Inquiry related delivery from lil****

    Yes

  • Question : Inquiry for the item from wfp****Sep 25, 2019

    Hi Seller,

    As it’s gonna be my very first purchase and experience with DIY planting, may I know do I need to get any mini tools for all your plants series here, especially: Wheatgrass, Magic Bean, Baby Plant, Summer Series and Some Flowers?

    May I also know when will u be restocking Some Flowers?

    As for the lovely owl container pots, does it comes together with any seedlings and soil or have to purchase separately?

    Thanks and good day!

    Answer : [Re] Inquiry for the item from wfp****

    .

    Question : [Re] Inquiry for the item from wfp****

    Sorry, I don’t get u?

    Answer : [Re] Inquiry for the item from wfp****

    Sorry, I don’t get u?

    Question : [Re] Inquiry for the item from wfp****

    hi, you don't really need to get the mini tool to start. Some flower is in stock now. For Owl, it comes with soil and seed.

    Answer : [Re] Inquiry for the item from wfp****

    Hi, okay cool and thanks! (;

    Question : [Re] Inquiry for the item from wfp****

    THANKS!

  • Question : Inquiry for the item from cea****Sep 27, 2019

+View all Notice, FAQ, Q&A >>
★IMP HOUSE★Baking Tools/ Electric Egg Beater/hand mixer/Cake Mixer/Cake turntable/Baking Mat/Glove
★IMP HOUSE★Baking Tools/ Electric Egg Beater/hand mixer/Cake Mixer/Cake turntable/Baking Mat/Glove
Item Q&A
  • Question : 来自wen****会员的商品咨询。Oct 18, 2019

  • Question : Inquiry for the item from eri****Sep 15, 2019

    Hi seller,

    Why i cant use ur shop coupon 2dlr off for these purchase?

    Answer : [Re] Inquiry for the item from eri****

    is it do not meet the mimum order amount? not inclusive of shipping fee

    Question : [Re] Inquiry for the item from eri****

    it meet the requirement, i intend to purchase more than 30dlr. u can see from the pic i sent u

    Answer : [Re] Inquiry for the item from eri****

    did you join fellow?

    Question : [Re] Inquiry for the item from eri****

    yes i did join, but still cant use those item tht i purchase under this link.
    https://www.qoo10.sg/item/IMP-HOUSE-BAKING-TOOLS-ELECTRIC-EGG-BEATER-HAND-MIXER-CAKE-MIXER/446851112?selectedOptions=

    Answer : [Re] Inquiry for the item from eri****

    ....

  • Question : Inquiry for the item from lpk****Sep 18, 2019

    Hi. I bought a 3 layer stackable cooling rack but you sent me a single rack instead. Please send the 3 layer stackable one to me asap. Thanks.

    Answer : [Re] Inquiry for the item from lpk****

    sorry, will send you the 3layer one

  • Question : Inquiry for the item from xia****Aug 23, 2019

    Hi,
    If I order the hand mixer today, need to be 10 days for the delivery? As stated, pre order 10 days is needed.
    How about store pick up?
    Thanks.

    Answer : [Re] Inquiry for the item from xia****

    hi stock is coming tmr

    Question : [Re] Inquiry for the item from xia****

    Hi,
    Can I coming over to get it tmr abt 3:30pm and pay cash directly to you without order through Q10?

    Answer : [Re] Inquiry for the item from xia****

    Yes

  • Question : Inquiry for the item from ich****Jul 28, 2019

    Hi I bought a hand mixer from your. I tried to use it today but it doesn't even move. Can I get an exchange?

    Answer : [Re] Inquiry for the item from ich****

    sure, could you do the exchange at our warehouse? 6 tagore drive, #02-03, Tagore building, S787623. so that we can check on the spot whether it's spoil and test the new piece.

    Question : [Re] Inquiry for the item from ich****

    How about refund? How to process a refund

    Answer : [Re] Inquiry for the item from ich****

    Can i come on weekend?

    Question : [Re] Inquiry for the item from ich****

    Sorry weekend close

    Answer : [Re] Inquiry for the item from ich****

    What is your operation hour

    Question : [Re] Inquiry for the item from ich****

    10am-5pm on weekday

+View all Notice, FAQ, Q&A >>
★IMP HOUSE★[Imp Living]Induction Ready! Double/YuanYang Steamboat Pot Hot Pot 30cm 32cm
★IMP HOUSE★[Imp Living]Induction Ready! Double/YuanYang Steamboat Pot Hot Pot 30cm 32cm
Item Q&A
  • Question : Inquiry related delivery from shi****Oct 17, 2019

    Hi instock? When can receive? Thanks

    Answer : [Re] Inquiry related delivery from shi****

    yes in stock

  • Question : Inquiry related delivery from lia****Jan 01, 2019

    I order today can I get it around this Thursday or friday?

    Answer : [Re] Inquiry related delivery from lia****

    Can I self collect it?

    Question : [Re] Inquiry related delivery from lia****

    ready stock

  • Question : Inquiry related delivery from mel****Dec 04, 2018

    Need order now, can get before Christmas eve? Need to pre order 2 weeks is it?

    Answer : [Re] Inquiry related delivery from mel****

    ready stock

  • Question : Inquiry for the item from jac****Oct 11, 2018

    Received but don’t know how to fix the handle for the set. Please advise.

    Answer : [Re] Inquiry for the item from jac****

    handle?could u take a photo for me?

    Question : [Re] Inquiry for the item from jac****

    How to fix?

    Answer : [Re] Inquiry for the item from jac****

    sorry for the late reply. trying to call you but nobody answer. let me know if still can not fix it

  • Question : Inquiry for the item from war****Jul 23, 2018

    Hi, when will steamboat set B be restocked?

    Answer : [Re] Inquiry for the item from war****

    dear customer, we still left 1 set

    Question : [Re] Inquiry for the item from war****

    Ok, I have just placed my order along with a lemon zester. Could you pls help to send out my order soon and appreciate if you could check the pot to be in good condition before sending, thanks!

    Answer : [Re] Inquiry for the item from war****

    so sorry, I made a mistake, the last piece was sold and stock coming in two weeks time, are you able to wait?

    Question : [Re] Inquiry for the item from war****

    Ok can wait, do send it out once the stocks are in... thanks

    Answer : [Re] Inquiry for the item from war****

    thanks!

+View all Notice, FAQ, Q&A >>
★IMP HOUSE★[Baby Safety] Baby One Highback Booster Car Seat CDC231 Local Warrenty
★IMP HOUSE★[Baby Safety] Baby One Highback Booster Car Seat CDC231 Local Warrenty
Item Q&A
  • Question : Inquiry for the item from cme****Oct 13, 2019

    How long is the local warranty? Any installatin guide in English?

    Answer : [Re] Inquiry for the item from cme****

    hi it comes with 3 months warrenty and installation guide is in english. it's a local brand.

★IMP HOUSE★[Girls toy] Peppa Pig Toy Baby Pig Villa Playset/Peppa Pig Car/LOL Surprised Doll Playset
★IMP HOUSE★[Girls toy] Peppa Pig Toy Baby Pig Villa Playset/Peppa Pig Car/LOL Surprised Doll Playset
Item Q&A
  • Question : Inquiry for the item from mab****Oct 13, 2019

    Hi, would u restock amusement park series both slide and see saw & ferris wheels?

    Answer : [Re] Inquiry for the item from mab****

    Sorry no

  • Question : Inquiry for the item from Lin****Oct 01, 2019

    For Peppa Blue Boat , pls confirm if there are any Chinese words on the packaging / toy, or if all in English? Buying as gift. Thanks

    Answer : [Re] Inquiry for the item from Lin****

    No Chinese word, but the box is different from what you see at departmental store.

  • Question : Inquiry for the item from kis****Sep 28, 2019

    Hi, will there be any restock for the peppa pig double house? Thks.

    Answer : [Re] Inquiry for the item from kis****

    Maybe next month

  • Question : Inquiry for the item from Win****Sep 07, 2019

  • Question : Inquiry for the item from yan****Aug 17, 2019

    Does the deluxe villa include 4 peppa pigs?

    Answer : [Re] Inquiry for the item from yan****

    yes

+View all Notice, FAQ, Q&A >>
★IMP HOUSE★[Kids Toy][ROBOCAR POLI] ROBOCAR POLI Transformer toy Poli Heli Roy Amber Korea popular
★IMP HOUSE★[Kids Toy][ROBOCAR POLI] ROBOCAR POLI Transformer toy Poli Heli Roy Amber Korea popular
Item Q&A
  • Question : Inquiry for the item from Lmh****Oct 12, 2019

    Do u sell 2017 design? If yes how do I buy?

    Answer : [Re] Inquiry for the item from Lmh****

    Sorry don’t hv already

  • Question : Inquiry related delivery from mic****May 27, 2019

    Hi, able to receive this item in less than one week? I need it before 4 June

    Answer : [Re] Inquiry related delivery from mic****

    yes, ready stock. please choose qxpress delivery

  • Question : Inquiry for the item from lyn****Mar 12, 2019

  • Question : Inquiry for the item from jol****Mar 07, 2019

  • Question : Inquiry related delivery from ywi****Feb 21, 2019

    Hi Seller, possible for self collection tofsg around 12 to 12.30pm? I need around 12 robo cars. Sorry abit last minute. Let me know of this is possible.

    Answer : [Re] Inquiry related delivery from ywi****

    *Today 12 to 12.30pm

    Question : [Re] Inquiry related delivery from ywi****

    yes, we hv stock

+View all Notice, FAQ, Q&A >>
★IMP HOUSE★[imp living][Baking Essential] Silicone Spatula Non-Stick Flexible Rubber Scrapers/Brush
★IMP HOUSE★[imp living][Baking Essential] Silicone Spatula Non-Stick Flexible Rubber Scrapers/Brush
Item Q&A
  • Question : Inquiry for the item from jxj****Oct 10, 2019

    Hi
    Will you restock the silicone spatula (big) soon? Thks.

    Answer : [Re] Inquiry for the item from jxj****

    We hv stock, I will update shortly

  • Question : Inquiry related delivery from Mal****Jan 31, 2019

    Very disappointed .. they don’t deliver the item & not responding also already 1 minth to place the order but have received it & seller is not responding at all .. don’t buy this

    Answer : [Re] Inquiry related delivery from Mal****

    Dear customer,
    so sorry that this is the first message I received from you. would you like us to resend ?

    Question : [Re] Inquiry related delivery from Mal****

    See this one I have msg you 3 times but you never reply so I was very disappointed... now I received my item after a Long time .. thank you

    Answer : [Re] Inquiry related delivery from Mal****

    dear customer, so sorry that I belive it's mail lost. and during festive season, there might be some delay. we will resend the item to you. will send you the picture of the parcel in next message. sorry again for the trouble

★IMP HOUSE★baking essential Premium Quality Stainless Steel Mixing Bowl with silicone handle and bas
★IMP HOUSE★baking essential Premium Quality Stainless Steel Mixing Bowl with silicone handle and bas
Item Q&A
★IMP HOUSE★[Kids Toy] Paw Patrol/PJ Masks/Robocar Poli Toy set Action Figure Cars Tracks
★IMP HOUSE★[Kids Toy] Paw Patrol/PJ Masks/Robocar Poli Toy set Action Figure Cars Tracks
Item Q&A
  • Question : Inquiry for the item from mag****Oct 01, 2019

    Hi may i know how does the paw patrol set c - marshall looks like? As there is no pic attached thanks

    Answer : [Re] Inquiry for the item from mag****

    Hi may i have a reply?

    Question : [Re] Inquiry for the item from mag****

    hi, please refer to the attached pic.

  • Question : Inquiry for the item from chi****Sep 20, 2019

    Can i check paw patrol set F & PJ mask set A. Will it be have stock again?

    Answer : [Re] Inquiry for the item from chi****

    Sorry paw patrol SetF no stock le, pj masks setA got stock

  • Question : Inquiry related delivery from xia****Sep 10, 2019

    If i'm going to order other stuff from other post, can i combine the shipping?

    Going to order from https://www.qoo10.sg/item/IMP-HOUSE-KIDS-TOY-PJ-MASKS-6PCS-SET-PJ-MASKS-FIGURE-CAP-MASK/533731169 too.

    Answer : [Re] Inquiry related delivery from xia****

    Halo, May i check if i can combine post?

    Question : [Re] Inquiry related delivery from xia****

    hi sorry, we hv sent out your order

  • Question : Inquiry for the item from Mar****Sep 09, 2019

    Hi for paw patrol set e 6 car. Are the wheels movable? Is it the pullback type?
    Thanks

    Answer : [Re] Inquiry for the item from Mar****

    U mean setE? Yes, the wheels are movable.

  • Question : Inquiry for the item from kek****Sep 04, 2019

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★IMP HOUSE★[imp living][Kitchen Essential]5Piece Silicone Set /spatula/silicone cookware/kitchenware
★IMP HOUSE★[imp living][Kitchen Essential]5Piece Silicone Set /spatula/silicone cookware/kitchenware
Item Q&A
  • Question : Inquiry for the item from bao****Oct 03, 2019

  • Question : Inquiry from ash****Jul 08, 2019

    Hi is your shop open to walk in customers?
    Pricing same as listed in qoo10?

    Answer : [Re] Inquiry from ash****

    Yes, price is same or cheaper

  • Question : Inquiry from Ana****Feb 07, 2019

    Hi. Tried calling the number listed but number was not in use (by Singtel announcement)
    Please advise. I would like to go down to your warehouse this weekend.
    Thank you

    Answer : [Re] Inquiry from Ana****

    dear customer,
    our office line change to 62594655. we open from MOn-Fri, 9am-5pm.

  • Question : Inquiry for the item from kha****Feb 07, 2019

    When will Set C be restock?

    Answer : [Re] Inquiry for the item from kha****

    we hv stock

  • Question : Inquiry for the item from 235****Dec 16, 2018

+View all Notice, FAQ, Q&A >>
★IMP HOUSE★[Microfiber Hand Towel][Kitchen Essential]Super absorbent cute soft hand towel/microfiber
★IMP HOUSE★[Microfiber Hand Towel][Kitchen Essential]Super absorbent cute soft hand towel/microfiber
Item Q&A
  • Question : Inquiry for the item from su_****Sep 01, 2019

    Hi, has panda hand towel restock?

    Answer : [Re] Inquiry for the item from su_****

    Sorry no

    Question : [Re] Inquiry for the item from su_****

    Thank you for the info? Are you planning to restock any time?

    Answer : [Re] Inquiry for the item from su_****

    Yes, maybe next month

    Question : [Re] Inquiry for the item from su_****

    Hi, may I know how many pcs u have for the panda hand towel?

    Answer : [Re] Inquiry for the item from su_****

    Sorry de PCs only

  • Question : Inquiry for the item from 211****Sep 13, 2019

    Hi seller, will you restock typeC ones ?

    Answer : [Re] Inquiry for the item from 211****

    maybe not

  • Question : Inquiry related delivery from Hmm****Jan 28, 2019

  • Question : Inquiry for the item from ade****Sep 11, 2018

    Hi, wil there be a restock for melody hand towel? Thanks

    Answer : [Re] Inquiry for the item from ade****

    Yes but not so soon. Should be 3-4weeks later

  • Question : Self-Collection available?Jan 18, 2018

    Hi, can i choose self-collection from store for this item? I intend to buy the PJ masks toy under Self-Collection and add on these hand towels. But no option of Self-Collection for me to choose here. Thanks!

    Answer : [Re] Self-Collection available?

    yes, self collect is fine. you can pay cash upon collection.

+View all Notice, FAQ, Q&A >>
★IMP HOUSE★Fridge Cover/Front Load Washing Mashing Top Cover Anti Dust Home Deco for Kitchen
★IMP HOUSE★Fridge Cover/Front Load Washing Mashing Top Cover Anti Dust Home Deco for Kitchen
Item Q&A
  • Question : Inquiry for the item from aci****Oct 01, 2019

    any restock for grey arrow design ?

    Answer : [Re] Inquiry for the item from aci****

    Yes

  • Question : Inquiry for the item from wis****Sep 11, 2019

  • Question : Inquiry related delivery from ftl****Sep 01, 2019

    Hi seller I am shifting house on 06 Sep 2019. If I use qexpress delivery when do I receive if I order today? Thank you.

    Answer : [Re] Inquiry related delivery from ftl****

    I think you use your new house address better. Singpost take 5-7 days to deliver

    Question : [Re] Inquiry related delivery from ftl****

    Thank you seller will send to new address.

    Answer : [Re] Inquiry related delivery from ftl****

    Thansk

  • Question : Inquiry for the item from dap****May 24, 2019

    Selker

    I thought yesterday was cheaper price? Why now increased?

    Answer : [Re] Inquiry for the item from dap****

    is it time sale price? we will have time sale price again next week

  • Question : Inquiry for the item from Tan****May 13, 2019

    Any restock for Grey Arrow for washing machine. Thanks

    Answer : [Re] Inquiry for the item from Tan****

    yes, restock it soon. you may place order this weekend

★IMP HOUSE★Best Seller Kids Superhero Cosplay Costumes Superman Mask and Cape
★IMP HOUSE★Best Seller Kids Superhero Cosplay Costumes Superman Mask and Cape
Item Q&A
  • Question : Inquiry related delivery from Lif****Oct 01, 2019

  • Question : Inquiry related delivery from gra****Apr 26, 2019

    How soon willl it reach me if I order today? M in Singapore. Txs.

    Answer : [Re] Inquiry related delivery from gra****

    Normal mail 5-7 days, qxpress 1-2 working days

    Question : [Re] Inquiry related delivery from gra****

    Txs

    Answer : [Re] Inquiry related delivery from gra****

    thanks

★IMP HOUSE★[Kids Role Play Costume]Fire Fighter/Police Office/Doctor/Construction Worker/Pilot/Cabin
★IMP HOUSE★[Kids Role Play Costume]Fire Fighter/Police Office/Doctor/Construction Worker/Pilot/Cabin
Item Q&A
  • Question : Inquiry related delivery from ali****Sep 30, 2019

  • Question : Inquiry related delivery from chr****Sep 28, 2019

    hi how soon can it arrive if I purchase today?

    Answer : [Re] Inquiry related delivery from chr****

    Got to choose qx quick

  • Question : Inquiry for the item from ele****Sep 23, 2019

    Any restock for the policeman costume??

    Answer : [Re] Inquiry for the item from ele****

    yes, this friday

    Question : [Re] Inquiry for the item from ele****

    Can receive by 1 oct if I order on Friday?

    Answer : [Re] Inquiry for the item from ele****

    yes

  • Question : Inquiry for the item from jk.****Sep 25, 2019

    Hi, if I order today, when will you ship out? As I need the outfit next Wednesday

    Answer : [Re] Inquiry for the item from jk.****

    will ship out tmr or friday,

  • Question : Inquiry for the item from cha****Sep 24, 2019

    Anymore stock for firefighter?

    Answer : [Re] Inquiry for the item from cha****

    Yes, stock coming on Sat

    Question : [Re] Inquiry for the item from cha****

    Thks. I found it in your webpage instead. Purchased

    Answer : [Re] Inquiry for the item from cha****

    thanks

+View all Notice, FAQ, Q&A >>
★IMP HOUSE★[My First Year][Baby Photo Frame] Wooden Photo Frame/1st Birthday gift/Home Deco
★IMP HOUSE★[My First Year][Baby Photo Frame] Wooden Photo Frame/1st Birthday gift/Home Deco
Item Q&A
  • Question : Inquiry for the item from sec****Sep 27, 2019

    this product made from which country

    Answer : [Re] Inquiry for the item from sec****

    China

  • Question : Inquiry for the item from jos****Apr 17, 2019

  • Question : Inquiry for the item from jos****Apr 17, 2019

  • Question : Inquiry for the item from who****Apr 08, 2019

    Hi for small size, how big should the photo be?

    Answer : [Re] Inquiry for the item from who****

    it's about 4*4cm

  • Question : Shipping InfoJul 06, 2018

    Hi, am interested in the smaller frame. Can I know will shipping take 3 business days as mentioned under Qxpress? I need to get the product next week. If I order today, can I confirm to get it by 11 Jul (Wed) next week?

    Answer : [Re] Shipping Info

    yes,should be okay

+View all Notice, FAQ, Q&A >>
★IMP HOUSE★CHIDRENS DAY GIFT STEM Toy Dig and Discover Dinosaur Egg Party Favor Educational Toy
★IMP HOUSE★CHIDRENS DAY GIFT STEM Toy Dig and Discover Dinosaur Egg Party Favor Educational Toy
Item Q&A
  • Question : Inquiry for the item from ken****Sep 26, 2019

    What is the size of each dino?

    Answer : [Re] Inquiry for the item from ken****

    sorry we don't hv measurement, but it's quite small. The egg size is about 1.5 size of normal egg we get from supermarket.

  • Question : Inquiry for the item from Imp****Sep 09, 2019

    do i select qty 12 to get the 12 diff types of dinasaurs and also get the free qexpress?

    Answer : [Re] Inquiry for the item from Imp****

    Yes

  • Question : Inquiry for the item from szh****Jul 16, 2019

    How to buy one box?

    Answer : [Re] Inquiry for the item from szh****

    just choose 12qty

  • Question : Inquiry for the item from nat****Jun 14, 2019

    The price stated is for 1 box (12 eggs) or for individual egg?

    Answer : [Re] Inquiry for the item from nat****

    1 individual egg

★IMP HOUSE★ Made in Korea Hatch and Grow Dinosaur Egg Party Goodie
★IMP HOUSE★ Made in Korea Hatch and Grow Dinosaur Egg Party Goodie
Item Q&A
  • Question : Inquiry for the item from pin****Sep 26, 2019

    Hi

    Do you have stock for 20 pieces?

    Answer : [Re] Inquiry for the item from pin****

    sorry thsi one no, but we hv stock for another dino egg. https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=655830565

  • Question : Inquiry for the item from xia****Jun 22, 2019

    dear sir

    if I order today when can I get? and any self collection at mrt?

    Answer : [Re] Inquiry for the item from xia****

    normal mail take 3-5 working days. sorry can't meet at mrt but you can choose qxpress for faster delivery

★IMP HOUSE★ 3D Kids DIY Cartoon Dinosaur Wall Silent Clock Made of Environmental Friendly PVC Foam
★IMP HOUSE★ 3D Kids DIY Cartoon Dinosaur Wall Silent Clock Made of Environmental Friendly PVC Foam
Item Q&A
★IMP HOUSE★[Kids Birthday Party] Kids Carton Wallet Kids Party Goodie Bag Forzen Sofia Pikachu Etc
★IMP HOUSE★[Kids Birthday Party] Kids Carton Wallet Kids Party Goodie Bag Forzen Sofia Pikachu Etc
Item Q&A
  • Question : Inquiry for the item from cor****Sep 21, 2019

    Do you have stock for Sofia,?

    Answer : [Re] Inquiry for the item from cor****

    Yes!

    Question : [Re] Inquiry for the item from cor****

    Thanks

    Answer : [Re] Inquiry for the item from cor****

    np

  • Question : Inquiry related cancel and refund from muh****Mar 20, 2019

★IMP HOUSE★[Baking Essential] Mechanical Mooncake Press Mooncake Mould moon cake Mold Mooncake Box
★IMP HOUSE★[Baking Essential] Mechanical Mooncake Press Mooncake Mould moon cake Mold Mooncake Box
Item Q&A
  • Question : Inquiry for the item from Juz****Sep 22, 2019

    Will u bring in the rabbit & the square mould again? Thanks

    Answer : [Re] Inquiry for the item from Juz****

    Sorry not now, next year 😂

  • Question : Inquiry related delivery from blu****Sep 16, 2019

    Hi Seller, I just placed my order today, 16 September 2019. May I enquire when will I be receiving my item. Thank you.

    Answer : [Re] Inquiry related delivery from blu****

    hi, we hv sent out, delivery will take 3-7 working days

  • Question : Inquiry for the item from eri****Sep 12, 2019

    Hi,
    I just received my order about the mini box for 50gr, it say 50pcs per pack, but only receive qty 25 mini box
    The 50pcs per pack mean the base n the cover? So 25pcs cover and 25 pcs the container base?
    If Yes, u shldnt put qty 50, but shld b 25 as customer will think its 50 mini box as base n cover comes as a pair.

    Answer : [Re] Inquiry for the item from eri****

    dear customer, it's 50pcs per pack. you may need to open and count

    Question : [Re] Inquiry for the item from eri****

    do you count the cover also? so its 50 pcs consists of 25 base and 25 box cover?

    Answer : [Re] Inquiry for the item from eri****

    no, it's 50box and 50 cover.

  • Question : Inquiry related delivery from nab****Sep 10, 2019

  • Question : Inquiry from 236****Aug 14, 2019

    HI, may i know whether the mooncake mould is available now? If yes, which category that's available?

    Answer : [Re] Inquiry from 236****

    sorry the mooncake mold will be available next weekend

+View all Notice, FAQ, Q&A >>
★IMP HOUSE★[Baby Safety][JollyBaby Wooden Playpen/Play Yard] Keep your baby safe
★IMP HOUSE★[Baby Safety][JollyBaby Wooden Playpen/Play Yard] Keep your baby safe
Item Q&A
  • Question : Inquiry for the item from far****Sep 20, 2019

    Hi when will 150x200 be available?

    Answer : [Re] Inquiry for the item from far****

    early next week

  • Question : Inquiry for the item from kar****Sep 05, 2019

    Hi I would like to get 220 x 220, so it’s 2 x 4 panels right? Is there 2 x 4 panels with door available? If yes when can I get it as urgently need it.

    Thank you.
    Karen

    Answer : [Re] Inquiry for the item from kar****

    Yes. It’s 2sets of 4panel. Earliest shipping date will be Monday

    Question : [Re] Inquiry for the item from kar****

    Thanks, so receive on Monday if I order today?

    Answer : [Re] Inquiry for the item from kar****

    hi, we will send out tomorrow, delivery should be Wed

    Question : [Re] Inquiry for the item from kar****

    I need it urgently, you said you will send out on Monday

    Answer : [Re] Inquiry for the item from kar****

    Coz qxpress come pick up early and stock just arrive after pick up

  • Question : Inquiry for the item from crr****Sep 09, 2019

    Hi, when will the 200 x 150cm be available? Thanks!

    Answer : [Re] Inquiry for the item from crr****

    hi, stock will be available this weekend

  • Question : Inquiry for the item from pem****Aug 27, 2019

  • Question : Inquiry for the item from lov****Aug 22, 2019

    Hi do you have stock for 150 by 200? Need it quite urgently. I can self collect.

    Answer : [Re] Inquiry for the item from lov****

    sorry, no stock le, stock coming next week

+View all Notice, FAQ, Q&A >>
★IMP HOUSE★[Children Gift][Peppa Pig Drawstring Bag] Peppa Pig Party Goodie Bag
★IMP HOUSE★[Children Gift][Peppa Pig Drawstring Bag] Peppa Pig Party Goodie Bag
Item Q&A
  • Question : Inquiry for the item from can****Sep 20, 2019

  • Question : Inquiry for the item from kim****Nov 20, 2018

    Hi, may i know what type of material for the bag?

    Answer : [Re] Inquiry for the item from kim****

    non wooven fabric

  • Question : Still no stock for drawstring bags yet?Oct 11, 2018

    Still no stock for drawstring bags yet?

    Answer : [Re] Still no stock for drawstring bags yet?

    only got less than 10pcs now, stock coming next week

  • Question : Stocks for drawstring bagOct 09, 2018

  • Question : Stock availabilitySep 04, 2018

    Hi,

    Will you replenish stocks for the draw string bags?


    Thanks!

    Answer : [Re] Stock availability

    yes, will update stock next week

+View all Notice, FAQ, Q&A >>
★IMP HOUSE★[imp Kitchen] Best Seller! Japanese egg pan/breakfast pan/omelette pan
★IMP HOUSE★[imp Kitchen] Best Seller! Japanese egg pan/breakfast pan/omelette pan
Item Q&A
  • Question : Inquiry for the item from gyw****Aug 28, 2019

    Any restock for 4 eggs pan?

    Answer : [Re] Inquiry for the item from gyw****

    yes, in two weeks time

    Question : [Re] Inquiry for the item from gyw****

    Hi, it's been more than 2 weeks but I check still no stock

    Answer : [Re] Inquiry for the item from gyw****

    yes, shipping delay, stock coming next weekend

  • Question : Inquiry for the item from lin****Jun 20, 2019

    What material is the 4 eggs pan?

    Answer : [Re] Inquiry for the item from lin****

    it‘'s marble ston coating

    Question : [Re] Inquiry for the item from lin****

    So its aluminium with marble stone coating?
    Can withstand scratching from metal spatula while cooking?

    Answer : [Re] Inquiry for the item from lin****

    yes. but we do not recomend metal spactula

  • Question : Inquiry for the item from ali****Apr 30, 2019

    When will you restock your 4 egg pan?

    Answer : [Re] Inquiry for the item from ali****

    3 weeks later

  • Question : Inquiry for the item from sim****Jan 08, 2019

    Hi seller, when will u hv stock for smiley face pan? Thanks!

    Answer : [Re] Inquiry for the item from sim****

    sorry, no restock so far

  • Question : Inquiry for the item from lek****Nov 17, 2018

    hi! can this be used on induction cooker?

    Answer : [Re] Inquiry for the item from lek****

    4 egg pan can not. the 18cm and 20cm pan can.

+View all Notice, FAQ, Q&A >>
★IMP HOUSE★[imp living][Baking Essential] Non Stick Pizza Pan Pizza cutter Round Pan Baking Pan
★IMP HOUSE★[imp living][Baking Essential] Non Stick Pizza Pan Pizza cutter Round Pan Baking Pan
Item Q&A
  • Question : Inquiry from rgo****Sep 14, 2019

    Hi, I ordered 2 Pizza Pans and 1 pizza Cutter, but there are just only 1 Pan and 1 Cutter delivered today. Please send me 1 more pan.
    Thanks.

    Answer : [Re] Inquiry from rgo****

    hi, so sorry, we will send you another pan.

    Question : [Re] Inquiry from rgo****

    Ok. Thank you. Hope I can get it soon.

    Answer : [Re] Inquiry from rgo****

    Thanks for your kind understanding. we will send out tmr and delivery should be Wed

    Question : [Re] Inquiry from rgo****

    Thank you

    Answer : [Re] Inquiry from rgo****

    thanks

  • Answer : [Re] Inquiry related return and exchange from rgo****

    so sorry, we will resend another pc to you

  • Question : Inquiry for the item from soh****Apr 21, 2019

    Hi, is this pizza pan dishwasher safe?

    Answer : [Re] Inquiry for the item from soh****

    Yes

★IMP HOUSE★ Free Shipping ! Baby Bath Towel Muslin Gauze/Kids Face Towel/Handkerchief/bath towel
★IMP HOUSE★ Free Shipping ! Baby Bath Towel Muslin Gauze/Kids Face Towel/Handkerchief/bath towel
Item Q&A
  • Question : Inquiry for the item from tam****Aug 30, 2019

    Order no. 129074577

    Did not receive the pooh bear design big towel. Only received the Mickey design. Please advise quickly as it's meant for my newborn twins, due next week. Thanks.

    Answer : [Re] Inquiry for the item from tam****

    Order no is wrong. Should be 302458244 instead.

    Question : [Re] Inquiry for the item from tam****

    Horrible service. Short of 1 towel, was informed by seller that the missing towel will be shipped out asap. 1 full week has passed and I have not received towel. Very irresponsible seller.

    Answer : [Re] Inquiry for the item from tam****

    so sorry, we refund you baby pooh and friend okay?

    Question : [Re] Inquiry for the item from tam****

    Yes, you should. I still have not received the missing item.

    Answer : [Re] Inquiry for the item from tam****

    so sorry, refund done

  • Question : Inquiry related return and exchange from jas****Jul 19, 2019

  • Question : Inquiry for the item from Jen****Jun 12, 2019

    Hi Seller, I ordered and paid on 28th May and till now I still haven't receive my two towels yet. It has been 2 weeks long.

    It is meant as a gift but is already very late. I'm very disappointed.

    If I still didn't receive by this Friday, I have no choice but to cancel and ask for refund.

    Answer : [Re] Inquiry for the item from Jen****

    It’s sent to your letter box, did u check letter box? Recently there are some delay by singpost, but should be able to reach you Within two weeks time.

  • Question : Inquiry for the item from spe****Aug 27, 2018

    Hi, how many layers of gauze for this towel?

    Answer : [Re] Inquiry for the item from spe****

    2 layers

  • Question : Inquiry for the item from mar****Aug 12, 2018

    Musln no stock?

    Answer : [Re] Inquiry for the item from mar****

    nback towel no stock

+View all Notice, FAQ, Q&A >>