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Q & A Lists
Item Question & Answer
Hillcrest 100% Cotton Bedsheet Set 900TC Printed with Pillow Bolster Case Quilt Cover (Florisa)
Hillcrest 100% Cotton Bedsheet Set 900TC Printed with Pillow Bolster Case Quilt Cover (Florisa)
Item Q&A
Intero Ultra Lux NanoFill Pillow
Intero Ultra Lux NanoFill Pillow
Item Q&A
Studio Basic Microfibre Body Pillow Hugging Pillow Loft Pillow Support Pillow
Studio Basic Microfibre Body Pillow Hugging Pillow Loft Pillow Support Pillow
Item Q&A
  • Question : Inquiry for the item from lau****Oct 03, 2019

  • Question : Inquiry for the item from ani****Sep 02, 2019

    Is it possible to add on 2 pillow cover with the order?

    Answer : [Re] Inquiry for the item from ani****

    Dear Customer,

    Thank you for your message, we have updated our listing, now you would be able to purchase up to 2 Hugging Pillow case as add on.

    Regards,
    Intero

    Question : [Re] Inquiry for the item from ani****

    Thank you. Appreciate your prompt action

    Answer : [Re] Inquiry for the item from ani****

    Dear customer,

    If there is no further enquiry, we will close your case.
    Please do not reply to this email unless you have further enquiry.

    Best regards
    Intero

  • Question : Inquiry for the item from nic****Aug 17, 2019

    How to buy extra pillow case? Thks

    Answer : [Re] Inquiry for the item from nic****

    Dear Customer,

    Currently, you can only purchase the pillow case as an addon. However, due to popular request, we are looking into listing the pillow case soon. The listing should be up by the end of this month as we are in the midst of revamping our listing on Qoo10. Once the listing is up I would message you the link for purchasing the individual hugging pillow case.

    Regards
    Intero

    Question : [Re] Inquiry for the item from nic****

    Thank you

  • Question : Inquiry for the item from nic****Aug 05, 2019

  • Question : Inquiry for the item from 236****Jul 14, 2019

    when are you gonna restock the item? :(

    Answer : [Re] Inquiry for the item from 236****

    Dear Customer,

    The items will be restored by the end of them month.

    Regards
    Intero

    Dear Customer,

    Hope you had a good weekend. Currently, we are doing a group buy for our Hugging pillow.
    Key this item number 486599682, in qoo10 search bar to find items.

    Regard,
    Intero
    (Jul 29, 2019 11:51)

+View all Notice, FAQ, Q&A >>
900TC Studio Basic Best selling Bed sheet with pillow case and bolster case.
900TC Studio Basic Best selling Bed sheet with pillow case and bolster case.
Item Q&A
  • Question : Inquiry for the item from lei****Sep 28, 2019

    Where do I order quilt covers?

    Answer : [Re] Inquiry for the item from lei****

    Dear Customer,

    For this item listed it does not come with Quilt Cover nor do we sell Quilt Cover for this range.

    Regards
    Intero

  • Question : Inquiry for the item from pin****Sep 22, 2019

    hi seller,
    i need 2 Bolster cases for the bedding set.
    is there option to have 2 Bolster caese instead of 1?
    if not how much is it to add 1 more bolster case to the set order?
    tks.

    Answer : [Re] Inquiry for the item from pin****

    Dear Customer,

    We do not carry additional bolster case on our Qoo10 page.

    Regards
    Intero

  • Question : Inquiry for the item from dj_****Sep 09, 2019

    Hi. The contents of the set is listed as
    1 fitted sheet
    X pillow case(s)
    1 bolster case.

    However your FAQ section indicates that a quilt cover is given as well. (this is also reflected in all your product photos) > do confirm if the quilt cover is included.

    Thanks.

    Answer : [Re] Inquiry for the item from dj_****

    Dear Customer,

    As listed in Product name and description, the item on sale is Fitted sheet set, quilt cover is not included.

    In FAQ, is a list of general questions, giving customer more information (which may not be related to item listed.)
    For this case,
    "What is included in a bed set? Sheet set? Quilt cover set?
    Bedset includes a quilt cover, a fitted sheet, pillow case(s), bolster case" This was state in the FAQ to let customer kniows what is bed set consist of and not related to the listed item.

    Hope this help to clearify any doubts.

    Regards,
    Intero

    Question : [Re] Inquiry for the item from dj_****

    Dear Intero,

    Thanks for the explanation that the FAQ section is to answer the general question on what is a bedding set.

    Your product pictures still show a Quilt cover in them.

    These 2 items (ur FAQ answer + Product picture) is misleading compared to your listing description, where it only has:-


    1 fitted sheet
    X pillow case(s)
    1 bolster case

    Would you be selling the matching quilt cover in another listing?
    Do you have another listing that has the whole bedding set (inclusive of quilt cover)?

  • Question : Inquiry for the item from lim****Sep 07, 2019

    I wish to buy extra pillow case. Coral blue and one ruby wine. Dont see this option. How can i buy?

    Answer : [Re] Inquiry for the item from lim****

    Dear Customer,

    We do not sell additional pillow cases on Qoo10.

    Regards
    Intero

  • Question : Inquiry for the item from Jse****Apr 30, 2019

    Hi, my bed is 17inches thick. Can your bedsheet fit?

    Thanks!

    Answer : [Re] Inquiry for the item from Jse****

    Dear customer,

    I’m afraid our bedsheet would not be able to fit maximum for 12inch thick mattress.

    Regards
    Intero

    Question : [Re] Inquiry for the item from Jse****

    Thank u for reverting.

    Answer : [Re] Inquiry for the item from Jse****

    Dear customer,

    If there is no further enquiry, we will close your case.
    Please do not reply to this email unless you have further enquiry.

    Best regards
    Intero

    .
    (May 07, 2019 10:53)

+View all Notice, FAQ, Q&A >>
Intero Dens Memory Foam Pillow Comfort Contour Density Pillow
Intero Dens Memory Foam Pillow Comfort Contour Density Pillow
Item Q&A
  • Question : Inquiry for the item from 234****Sep 25, 2019

  • Question : Inquiry for the item from jef****Jul 25, 2019

    Any restock of items?

    Answer : [Re] Inquiry for the item from jef****

    Dear Customer,

    The restock would be in the 3rd week of August.

    Regards
    Intero

  • Question : Inquiry for the item from wus****Jun 11, 2019

  • Question : Inquiry for the item from soo****May 10, 2019

  • Question : Inquiry from Kon****Jan 10, 2019

+View all Notice, FAQ, Q&A >>
Linen Haus Mattress Protector  Deep Pocket Double Sided Fitted Mattress Protector
Linen Haus Mattress Protector Deep Pocket Double Sided Fitted Mattress Protector
Item Q&A
  • Question : Inquiry for the item from Len****Aug 25, 2019

  • Question : Inquiry for the item from hep****Jun 24, 2019

    I thought your website indicate $12.90 but the price is $17.90?

    Answer : [Re] Inquiry for the item from hep****

    Dear Customer,

    The pricing shown is $12.90 is the correct price, there is some pricing error.
    We are in the midst of sovling the error. Once done we would update you.

    Regards
    Intero

  • Question : Inquiry for the item from vic****May 20, 2019

    Is your 4 band mattress protector 100% cotton ?

    Answer : [Re] Inquiry for the item from vic****

    Dear Customer,

    It is microfiber.

    Regards
    Intero

  • Question : Inquiry for the item from Ser****Mar 28, 2019

  • Question : Inquiry related delivery from lux****Mar 27, 2019

    Hi where is the option for self collection?

    Answer : [Re] Inquiry related delivery from lux****

    Dear customer,

    So sorry it is not applicable for self collection during this period.

    Best regards
    Intero

+View all Notice, FAQ, Q&A >>
Intero Charcoal Sensation Memory Foam Pillow
Intero Charcoal Sensation Memory Foam Pillow
Item Q&A
  • Question : Inquiry for the item from chr****Aug 20, 2019

    If self collect, where is the location?

    Answer : [Re] Inquiry for the item from chr****

    Dear Customer,

    For self collect the location would be
    50 Gambas Crescent, Proxima @ Gambas, #03-22/23
    Singapore 757022
    Operating hours Monday to Firday (exclude Public Holidays)
    10am - 5pm (avoid lunch time 12pm - 1.30pm.

    Regards
    Intero

  • Question : Inquiry for the item from car****Aug 01, 2019

  • Question : Inquiry for the item from sen****Feb 19, 2018

  • Question : Inquiry for the item from ohk****Feb 09, 2018

    What is the height of this pillow? Does it come with a removable/washable cover?

    Answer : [Re] Inquiry for the item from ohk****

    Dear customer,

    The height of the pillow is about 14cm to 16cm. Yes it comes with a removable cover.

    Best regards
    Intero

FLAT PRICE Hillcrest 900TC Fitted Bedsheet set with pillow case bolster case
FLAT PRICE Hillcrest 900TC Fitted Bedsheet set with pillow case bolster case
Item Q&A
  • Question : Inquiry for the item from dai****Jun 30, 2019

  • Question : 關於商品man****會員的咨詢。Aug 14, 2018

    May I know the design "cherry pop " got the quilt cover set?

    Answer : [Re] 關於商品man****會員的咨詢。

    Dear customer,

    So sorry quilt cover set is not available at the moment.

    Best regards
    Intero

  • Question : Inquiry from azl****Jul 13, 2018

    Mode of Receiving...
    Hi, I want to buy here and self collect, but there is no option for store pickup. How do I go about it?

    Answer : [Re] Inquiry from azl****

    Dear customer,

    So sorry our warehouse is relocating therefore we disable self-collection until we settle down.

    Best regards
    Intero

  • Question : Inquiry for the item from Sam****Jul 01, 2018

  • Question : Inquiry for the item from gpa****Feb 26, 2018

    Dear seller do sell Quilt Cover on this product
    1) Viola of Joy
    2) Peonies Yellow

    Answer : [Re] Inquiry for the item from gpa****

    Dear cusotmer,

    So sorry we do not have quilt cover for this collection. They come in fitted sheet set only.

    Best regards
    Intero

+View all Notice, FAQ, Q&A >>
*Intero 100% Cotton Geoprint Bedsheet Set Add on for Quilt Cover Pillow case Bolster case
*Intero 100% Cotton Geoprint Bedsheet Set Add on for Quilt Cover Pillow case Bolster case
Item Q&A
  • Question : Inquiry for the item from jas****Jun 18, 2019

    Is this the same material as yr Egyptian cotton? If not, which one is of better quality?

    Answer : [Re] Inquiry for the item from jas****

    Dear Customer,

    This series is Combed cotton would be different from Egyptian cotton but is still a Long lasting cotton. If we compare Combed cotton and Egyptian Cotton, Egyptian cotton would have a slight advantage.

    Regards
    Intero

  • Question : Inquiry for the item from wis****Mar 09, 2019

    Hi how many tread count

    Answer : [Re] Inquiry for the item from wis****

    Dear customer,

    If there is no further enquiry, we will close your case.
    Please do not reply to this email unless you have further enquiry.

    Best regards
    Intero

  • Question : Inquiry related delivery from Lh.****Jan 18, 2019

    Hi seller

    What is your delivery date if I place order today

    For quilt blanket and quilt cover set (queen size)

    Thank you

    Answer : [Re] Inquiry related delivery from Lh.****

    Dear customer,

    If stock is available it will take 3-5 working days however if we need to look for the stock it might take 7-10 working days.

    Best regards
    Intero

  • Question : Inquiry for the item from wis****Jan 17, 2019

    Hi can i confirm the bedset - BONN king size come with fitted sheet and quilt cover?
    Is it all 100% cotton?

    Answer : [Re] Inquiry for the item from wis****

    Dear customer,

    Yes it comes with quilt cover and fitted sheet.

    Best regards
    Intero

    Question : [Re] Inquiry for the item from wis****

    May i confirm is the material 100% cotton and not microfiber

    Answer : [Re] Inquiry for the item from wis****

    Dear customer,

    Yes it is 100% cotton.

    Best regards
    Intero

  • Question : Inquiry for the item from jmk****Sep 27, 2018

    Hi seller
    When will all these range of bedsheets be on sales again?
    Hope it will be soon.
    Thank you.

    Answer : [Re] Inquiry for the item from jmk****

    Dear customer,

    So sorry, currently there are no plan for this collection to be sold in Qoo10, you may get them at our retail partners like Isetan, OG or Metro.

    Best regards
    Intero

+View all Notice, FAQ, Q&A >>
HillCrest ComfyLux Hotel Luxury Quilt Fluffy Soft Anti Dustmite
HillCrest ComfyLux Hotel Luxury Quilt Fluffy Soft Anti Dustmite
Item Q&A
  • Question : Inquiry for the item from jiu****May 13, 2019

    Does the quilt come with ribbons ( 4 edges) to tied with quilt cover ?

    Answer : [Re] Inquiry for the item from jiu****

    Dear Customer,

    For the quilt we have loops at each corner for securing to quilt covers.

    Regards
    Intero

  • Question : Inquiry for the item from Khy****Jan 18, 2019

    I would like to get the Queen Quilt set.
    1. Is Comforter/quilt the soft, fluffy & lightweight type?
    2. Weight of Queen comforter / Quilt
    3. Are the Hillcrest pillow protector (add $9.90) & free pillow protector the zipper type? Can wash in washing machine & dry in Dryer like the quilt ?
    4 2 free pillows also machine washable & can dry in Dryer?

    Answer : [Re] Inquiry for the item from Khy****

    Dear customer,

    1) It is light weight
    2) It is about 1-2 kg.
    3) It comes with a zipper and washable.
    4) Free pillow is washable too.

    However, it is not advisable to wash your quilt or pillow as it is difficult to check for thorough dryness. In the event that it is still damp in the pillow or quilt, it will grow mouldy rapidly.

    Best regards
    Intero

  • Question : Inquiry for the item from jer****Jan 01, 2019

  • Question : Inquiry for the item from 233****Dec 27, 2018

    Hi Seller

    I like my comforter to be a little heavy and fluffy. Does this one have that?

    Thank you
    Lilian

    Answer : [Re] Inquiry for the item from 233****

    Dear customer,

    If you are looking for quality quilt, you may take a look at Intero DownFeel series.

    Best regards
    Intero

    Question : [Re] Inquiry for the item from 233****

    hey! looks good! I just went in to see. Thank you

    Answer : [Re] Inquiry for the item from 233****

    Dear customer,

    If there is no further enquiry, we will close your case.
    Please do not reply to this email unless you have further enquiry.

    Best regards
    Intero

    Question : [Re] Inquiry for the item from 233****

    Yes please

    Answer : [Re] Inquiry for the item from 233****

    Dear customer,

    If there is no further enquiry, we will close your case.
    Please do not reply to this email unless you have further enquiry.

    Best regards
    Intero

  • Question : Inquiry for the item from wri****Sep 09, 2018

    Hi, are the 2 quilts with the same filling? I’m looking for something like microgel. I like it fluffy but not warm. Currently I’m using something w down and it’s causing allergy to my nose and it’s a bit warm at times. Can u advise if your products are suitable for me. Thanks

    Answer : [Re] Inquiry for the item from wri****

    Dear customer,

    You may try our Downfeel series, it is similar to microgel.

    Best regards
    Intero

    Question : [Re] Inquiry for the item from wri****

    Thanks can you send me the link?

    Answer : [Re] Inquiry for the item from wri****

    Dear customer,

    For quilt you may get it at this link:
    https://www.qoo10.sg/g/488070905

    As for pillows at the following link:
    https://www.qoo10.sg/g/488058973

    Best regards
    Intero

    Question : [Re] Inquiry for the item from wri****

    Thanks I’ll take a look

    Answer : [Re] Inquiry for the item from wri****

    Dear customer,

    If there is no further enquiry, we will close your case.
    Please do not reply to this email unless you have further enquiry.

    Best regards
    Intero

+View all Notice, FAQ, Q&A >>
[1 for 1 Deal] Hillcrest Pillow Protector Bundle Anti dustmite anti bacterial stain
[1 for 1 Deal] Hillcrest Pillow Protector Bundle Anti dustmite anti bacterial stain
Item Q&A
  • Question : Inquiry for the item from lyd****May 09, 2019

    If i do a ADD ON for 2pcs, do I receive 4 pillow cases in total?

    Answer : [Re] Inquiry for the item from lyd****

    Dear Customer,

    Yes if you add on for 2 pcs, you will recieve total 4pcs of Pillow protector.

    Regards
    Intero

  • Question : Inquiry for the item from bna****May 01, 2019

    Hi,

    How do you put the pillow protector, does it have a zipper to lock in the pillow?

    Answer : [Re] Inquiry for the item from bna****

    Dear Customer,

    Yes, for this pillow protector it comes with zipper.

    Regard
    Intero

    .
    (May 07, 2019 10:52)

  • Question : Inquiry for the item from lyd****Apr 18, 2019

    How many pillow protectors are there in this 1 for 1 deal? 2pcs or 4pcs?

    Answer : [Re] Inquiry for the item from lyd****

    Dear Customer,

    For this 1 for 1 deal will be 2pcs of pillow protectors.

    Regards
    Intero

    .
    (May 07, 2019 10:53)

  • Question : Inquiry for the item from ren****Jan 29, 2019

    What is the 4pcs bundle? Mattress protector and 2 pillow protector and...?

    Answer : [Re] Inquiry for the item from ren****

    Dear customer,

    It means 4 pillow protector.

    Best regards
    intero

  • Question : Inquiry for the item from ren****Jan 29, 2019

    What is the 4pcs bundle? Mattress protector and 2 pillow protector and...?

    Answer : [Re] Inquiry for the item from ren****

    Dear customer,

    If there is no further enquiry, we will close your case.
    Please do not reply to this email unless you have further enquiry.

    Best regards
    Intero

+View all Notice, FAQ, Q&A >>
[Use coupon] Hillcrest 900 thread count SOLID bedsheet set pillow case bolster case (Rapture Rose)
[Use coupon] Hillcrest 900 thread count SOLID bedsheet set pillow case bolster case (Rapture Rose)
Item Q&A
  • Question : Inquiry for the item from wcl****Apr 28, 2019

    Hi do you sell the set with quilt cover? Thanks

    Answer : [Re] Inquiry for the item from wcl****

    Dear Customer,

    For this range it only comes in bedsheet set.

    Regards
    Intero

    .
    (May 07, 2019 10:53)

Intero Ultra Lux NanoFill Fibre Loft Pillow
Intero Ultra Lux NanoFill Fibre Loft Pillow
Item Q&A
Hillcrest 100% Cotton Bedsheet Set 900TC Printed with Pillow Bolster Case Quilt Cover (Bowie)
Hillcrest 100% Cotton Bedsheet Set 900TC Printed with Pillow Bolster Case Quilt Cover (Bowie)
Item Q&A
  • Question : Inquiry for the item from b4I****Apr 27, 2019

    Hi, I am confused. Is your bedsheet 100% cotton or brushed microfiber? The subject stated 100% cotton but the introduction talks about brushed microfiber.
    I am looking for 100% cotton bedsheet but everyone is selling microfiber. Microfiber feels so synthetic and traps heat, not comfortable at all.

    Answer : [Re] Inquiry for the item from b4I****

    Dear Customer,

    Not to worry this is 100% cotton. The introduction is uploaded wrongly, will inform my content department about this and update the correct introduction. Sorry for the confusion caused.

    Regards
    Intero

Hillcrest 100% Cotton Pillow Bolster High Firm Pillow 48cm x 74cm
Hillcrest 100% Cotton Pillow Bolster High Firm Pillow 48cm x 74cm
Item Q&A
  • Question : Inquiry for the item from lon****Apr 24, 2019

    Hi, a question for your current promo (surprise box). Do you mean each item (pillow or bolster) will come with two other random items? If I order two pillows, there will be 6 items -3 pillows plus 4 other surprise items? Thank you.

    Answer : [Re] Inquiry for the item from lon****

    Dear Customer,

    For each order, customer will only receive one mystery box consist of 1 cotton pillow and 2 random items. If 2 cotton pillows will be 2 cotton pillows and 2 random items.

    Regards
    Intero

  • Question : pillow and bolsterOct 26, 2018

  • Question : Inquiry for the item from ccn****Jan 09, 2019

    Hi seller, do you deliver on saturday afternoon? Thks.

    Answer : [Re] Inquiry for the item from ccn****

    Dear customer,

    Some of our delivery are handled by Qxpress and pls write your request under memo to seller, we will try to follow. For Saturday delivery Wednesday will be a good time to order.

    Best regards
    Intero

  • Question : Inquiry for the item from xin****Dec 24, 2018

    How heavy of the bolster? I want firm and heavy.

    Answer : [Re] Inquiry for the item from xin****

    Dear customer,

    It is between 1.2kg to 1.3kg.

    Best regards
    Intero

  • Question : Inquiry for the item from she****Dec 22, 2018

    Is the pillow still have free pillow protector if I buy 2?

    Answer : [Re] Inquiry for the item from she****

    Dear customer,

    If you add on under the option is does not come with the free pillow protector. However if you select 2 as the qty yes there will be 2 free pillow protector.

    Best regards
    Intero

+View all Notice, FAQ, Q&A >>
*Hillcrest 100% Cotton Bedsheet Set 900TC Printed with Pillow Bolster Case Quilt Cover
*Hillcrest 100% Cotton Bedsheet Set 900TC Printed with Pillow Bolster Case Quilt Cover
Item Q&A
  • Question : Inquiry for the item from ele****Mar 29, 2019

  • Question : Inquiry for the item from dor****Apr 16, 2018

    Hi
    Do you have quilt cover set ?

    Answer : [Re] Inquiry for the item from dor****

    Dear customer,

    So sorry we do not sell quilt cover set.

    Best regards
    Intero

[Use Coupon] Studio Basic 900 thread count SOLID bedsheet set pillow case bolster case (Teal Blue)
[Use Coupon] Studio Basic 900 thread count SOLID bedsheet set pillow case bolster case (Teal Blue)
Item Q&A
  • Question : Inquiry for the item from ash****Mar 28, 2019

    Do u sell quilt cover only?

    Answer : [Re] Inquiry for the item from ash****

    Dear customer,

    Sorry, we only sells Fitted Sheet Set.

    Regards,
    Intero

FLAT PRICE [Free 2 Pillows]+ 2 Pillow Protector HillCrest ComfyLux Lofty White Quilt | Bedsheets
FLAT PRICE [Free 2 Pillows]+ 2 Pillow Protector HillCrest ComfyLux Lofty White Quilt | Bedsheets
Item Q&A
  • Question : Inquiry for the item from 240****Mar 01, 2019

    Hi Seller

    May I know is there any differences between Hillcrest COMFYLUX LOFT vs
    Hillcrest LOFTY QUILT.

    Are the above Quilt thick, soft and fluffy (similar to the hotel type)
    May I know what is the weight of the above 2 and can they be machine wash.

    Just to confirm, both of them are Microfiber?

    Hear from you soon.

    Thanks.

    Answer : [Re] Inquiry for the item from 240****

    Dear customer,

    They are the same, we repackaged Hillcrest High Lofty quilt into Hillcrest ComfyLux quilt. They are about 150-200 gsm and they can be machine wash though not advisable. It is difficult to dry the quilt thoroughly. They are both made of microfibre.

    Best regards
    Intero

  • Question : Inquiry related delivery from wes****Jan 02, 2019

    Hi,

    Can i arrange for Sat delivery? Thank you

    Answer : [Re] Inquiry related delivery from wes****

    Dear customer,

    So sorry it is not possible to fixed a date for our delivery neither Qxpress. However you may indicate under memo to seller, Qxpress delivery on Saturday. We will pass it to Qxpress on Friday. Qxpress normally takes 1-2 days to deliver after collection so it is either a Saturday or Monday.

    Best regards
    Intero

  • Question : 상품 관련 hye****님의 문의입니다.Dec 31, 2018

    Is the pillow can be remained original shape after wash or fold?

    Answer : [Re] 상품 관련 hye****님의 문의입니다.

    Dear customer,

    It is not advisable to wash the pillow because it is difficult to dry thoroughly. You can sun the pillow instead. It will remain the original shape even after folding.

    Best regards
    Intero

  • Question : Inquiry for the item from xdo****Dec 29, 2018

    would like to know if the pillows are the soft & fluffy type?

    Answer : [Re] Inquiry for the item from xdo****

    Dear customer,

    It is a very basic microfibre pillow. For soft and fluffy pillow you may try the following listing.

    https://www.qoo10.sg/g/520951355

    Best regards
    Intero

  • Question : Inquiry for the item from yin****Apr 24, 2018

+View all Notice, FAQ, Q&A >>
[Free Pillow Protector] Hillcrest Fitted Mattress Protector up to 45cm Double sided anti dustmite
[Free Pillow Protector] Hillcrest Fitted Mattress Protector up to 45cm Double sided anti dustmite
Item Q&A
  • Question : Inquiry for the item from elv****Feb 03, 2019

    Hi
    For single fitted protector, I understand it should be double sided with zipper, rught?

    What's the height it can fit?
    5 inches?

    Answer : [Re] Inquiry for the item from elv****

    Dear customer,

    Yes it is double side fitted mattress protector, non-zipper. It can fit height up to 40cm.

    Best regards
    Intero

    Question : [Re] Inquiry for the item from elv****

    Noted tq

    Answer : [Re] Inquiry for the item from elv****

    Dear customer,

    If there is no further enquiry, we will close your case.
    Please do not reply to this email unless you have further enquiry.

    Best regards
    Intero

    Question : [Re] Inquiry for the item from elv****

    Ok

    Answer : [Re] Inquiry for the item from elv****

    Dear customer,

    If there is no further enquiry, we will close your case.
    Please do not reply to this email unless you have further enquiry.

    Best regards
    Intero

  • Question : Inquiry related delivery from fsw****Jan 26, 2019

    Hi seller,

    I bought 4 fitted mattress protectors and additional 2 pillow protectors.

    The total pillow protectors are 6, why only delivered 3?

    When can you deliver the other 3 pillow protectors to me?

    My order No. is 288491039 & 288491040.

    Answer : [Re] Inquiry related delivery from fsw****

    Dear customer,

    So sorry we will look into it. Any shortfall we will replace for you.

    Best regards
    Intero

    Question : [Re] Inquiry related delivery from fsw****

    What is the result and your arrangement?

    Answer : [Re] Inquiry related delivery from fsw****

    Dear customer,

    Our office is not open during the weekend and we can only verify on Monday.

    Best regards
    Intero

    Question : [Re] Inquiry related delivery from fsw****

    Why can not verify how many I ordered from my qoo10 order roecords now? You can not use the internet now?

    Answer : [Re] Inquiry related delivery from fsw****

    Dear customer,

    We can verify how many you ordered however we cannot verify how many was packed as the warehouse is closed with all the documents. We have to check if it was a shipping issue or a packing issue.

    Lastly please withdraw your non-receipt claim otherwise we will not proceed with a replacement if truely it is a case of mispacked.

    Best regards
    Intero

    Question : [Re] Inquiry related delivery from fsw****

    Have withdrawn non-receipt claim already.
    I hope that I could receive the missing items soon.

    Answer : [Re] Inquiry related delivery from fsw****

    Dear customer,

    Thank you for your kind understanding, the replacement will be send this week.

    Best regards
    Intero

    Question : [Re] Inquiry related delivery from fsw****

    Received. Tks.

    Answer : [Re] Inquiry related delivery from fsw****

    Dear customer,

    If there is no further enquiry, we will close your case.
    Please do not reply to this email unless you have further enquiry.

    Best regards
    Intero

  • Question : Inquiry for the item from kir****Jan 20, 2019

    Is this cotton or microfibre?

    Answer : [Re] Inquiry for the item from kir****

    Dear customer,

    It is microfibre.

    Best regards
    Intero

  • Question : Inquiry for the item from ANG****Nov 06, 2018

  • Question : Inquiry for the item from ANG****Nov 06, 2018

+View all Notice, FAQ, Q&A >>
HillCrest Aerofresh Pillow or Bolster  [ Bedsheet protector quilt towel Bolster]
HillCrest Aerofresh Pillow or Bolster [ Bedsheet protector quilt towel Bolster]
Item Q&A
  • Question : Inquiry for the item from sih****Jan 12, 2019

    Hi Seller, can we just purchase e bolster since we don't need the pillow?

    Answer : [Re] Inquiry for the item from sih****

    Dear customer,

    We will add an option for bolster, please give us 1 day to update the system.

    Best regards
    Intero

    Question : [Re] Inquiry for the item from sih****

    Hi, thanks for ur reply. May I ask if e bolester firmness is firm, middle firm or soft?

    Answer : [Re] Inquiry for the item from sih****

    Dear customer,

    It is more towards medium firm.

    Best regards
    Intero

    Question : [Re] Inquiry for the item from sih****

    Great, thanks

    Answer : [Re] Inquiry for the item from sih****

    Dear customer,

    If there is no further enquiry, we will close your case.
    Please do not reply to this email unless you have further enquiry.

    Best regards
    Intero

  • Question : BolsterSep 18, 2018

    Hi may I know the weight of the bolster

    Answer : [Re] Bolster

    Dear customer,

    It is about 1200 to 1300g.

    Best regards
    Intero

  • Question : Inquiry for the item from rac****May 20, 2018

    Hi

    Can I know the pillow is it firm type or soft type?

    Answer : [Re] Inquiry for the item from rac****

    Dear customer,

    Individuals definition of firm and soft may differ. However, we consider it a firm pillow. From a scale of 10, we will say it is around 6-7.

    Best regards
    Intero

  • Question : Inquiry related delivery from mir****Feb 21, 2018

    Hi. Am buying the mattress and pillow protectors together with the pillows. The pillows are free seller delivery while the protectors only hav singpost normal mail and store pickup options. Possible to choose store pickup for the protectors but deliver them together with the pillows pls?

    Need these asap too. May I know the fastest delivery time?

    Thanks in advance for your attention.

    Answer : [Re] Inquiry related delivery from mir****

    Dear customer,

    Yes you may do so. However do indicate under memo to seller about the combine orders. Normally it will take 2-3 working days for it to be delivered to your place.

    Best regards
    Intero

    Question : [Re] Inquiry related delivery from mir****

    Hi. I just placed the order. Thank u so much!

    Answer : [Re] Inquiry related delivery from mir****

    Dear customer,

    If there is no further enquiry, we will close your case.
    Please do not reply to this email unless you have further enquiry.

    Best regards
    Intero

  • Question : Inquiry for the item from ali****Jan 25, 2018

    Hi, why can’t use the 20% discount on Hillcrest item?

    Answer : [Re] Inquiry for the item from ali****

    Dear customer,

    The 20% coupon is not applicable to promotional items.

    Best regards
    Intero

+View all Notice, FAQ, Q&A >>