Q&A board

Q & A Lists
Item Question & Answer
★POPULAR★ 30ml 100% Pure and Natural Premium Essential Oil MORE CHOICES ADDED
★POPULAR★ 30ml 100% Pure and Natural Premium Essential Oil MORE CHOICES ADDED
Item Q&A
  • Question : Inquiry for the item from jas****Apr 19, 2019

  • Question : Inquiry for the item from sim****Mar 26, 2019

    Whens the expiry date for all the essential oil

    Answer : [Re] Inquiry for the item from sim****

    Dear Valued Customer,

    Thank you for your inquiry. Ions essential oils are freshly prepared for you. We generally recommend you use the essential oil within one year of opening to ensure freshness. Thank you for your inquiry.

    From All of Us @Ions.

  • Question : Inquiry for the item from jch****Feb 18, 2019

    Dear Seller,
    Any restock for grapefruit?

    Answer : [Re] Inquiry for the item from jch****

    Dear Valued Customer,

    We have a board range of products available. Please call us at 6377 5241 to inquire.
    Thank you for your continuous support!

    From all of us@IonsNatural

  • Question : Inquiry for the item from pan****Feb 17, 2019

  • Question : Inquiry for the item from rai****Feb 17, 2019

    Is the water soluble suitable for diffuser?

    Answer : [Re] Inquiry for the item from rai****

    Sorry, what I mean is this water based suitable for diffuser?

    Question : [Re] Inquiry for the item from rai****

    Dear Valued Customer,

    Yes our customers use Ions oils in diffusers. We suggest that you should follow the operating instructions of your diffuser.

    Thank you for your continuous support!

    From all of us@IonsNatural

+View all Notice, FAQ, Q&A >>
Limited to 100qty! Great for Ezcema Acne Sensitive Skin| ★Ions Natural★ Face+BodyWash
Limited to 100qty! Great for Ezcema Acne Sensitive Skin| ★Ions Natural★ Face+BodyWash
Item Q&A
  • Question : Inquiry for the item from mh.****Feb 28, 2019

    Hi,

    U do not sell cedar liquid soap?

    Answer : [Re] Inquiry for the item from mh.****

    Dear Valued Customer,

    Please find Ions Cedar Liquid Soap in below listing:

    1) https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=459040458

    2) https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=459038982

    Thank you for your continuous support!

    From all of us@IonsNatural

【Calendula Cream】 230g - Fragrance Free
【Calendula Cream】 230g - Fragrance Free
Item Q&A
  • Question : Inquiry for the item from hav****Feb 23, 2019

    Hi, when is the expiry date of the product? how long can it lasts after opening?

    Answer : [Re] Inquiry for the item from hav****

    Dear Valued Customer,

    Best before date for our calendula cream current batch is October 2020. It lasts 12 months after opening.

    Thank you for your continuous support!

    From all of us@IonsNatural

100% PURE Natural ROSE GERANIUM Essential Oils [30ml]
100% PURE Natural ROSE GERANIUM Essential Oils [30ml]
Item Q&A
  • Question : Inquiry for the item from wrf****Feb 14, 2019

    What is the expiry date for this batch?

    Answer : [Re] Inquiry for the item from wrf****

    Dear Valued Customer,

    Best before date for our rose geranium oil current batch is april 2020.

    Thank you for your continuous support!

    From all of us@Ions

【Soothing Moisturizer/ Aloe Vera Gel】 50g/215g - Fragrance Free
【Soothing Moisturizer/ Aloe Vera Gel】 50g/215g - Fragrance Free
Item Q&A
Lowest priced*1+1 Special*Natural Handmade Soap 120g -Aloe Vera /Lemongrass /Milk n Honey /Rose
Lowest priced*1+1 Special*Natural Handmade Soap 120g -Aloe Vera /Lemongrass /Milk n Honey /Rose
Item Q&A
  • Question : Inquiry for the item from eil****Dec 26, 2018

    Drugstore selling at $6.90 though... Can lower price?
    Polyclinic pharmacies and hospital pharmacies...
    But not always good to drop by the place..

    Answer : [Re] Inquiry for the item from eil****

    Dear Valued Customer,
    Thanks for mes us. Can you call our office to find out more?
    Our contact no: 63775241

    From all of us@IonsNatural

  • Question : Inquiry related delivery from des****Jun 12, 2018

    Hello there,

    I am looking to purchase your lemongrass soap bars and was wondering if I were to purchase them today how soon would I be able to receive the products?

    Do you happen to have a store or somewhere I can pick up the items?

    Thank you.

    Answer : [Re] Inquiry related delivery from des****

    Dear Valued Customer,

    We will advise on exact delivery timing and mode of transport upon order confirmation.

    For delivery within Singapore, it should be order +1. Thank you for your continuous support!

  • Question : Inquiry for the item from ngg****Dec 15, 2017

    Will u bring in lavender soap ?

    Answer : [Re] Inquiry for the item from ngg****

    Dear Valued Customer,
    you can call in to our store at 63775241 to order. Also, do try our lavender liquid soaps available on qoo10. Thank you for your continuous support! Merry Christmas and Happy Holidays!
    From all of us@Ions Natural.

  • Question : Inquiry for the item from sno****Jun 02, 2017

    Hi can confirm the price is $14 or $11.90?

    Answer : [Re] Inquiry for the item from sno****

    Dear Valued Customer, Sorry for the delayed response.

    The price of $11.20 was for limited period during time sales. We should be running another time sales tomorrow and sunday. You can also call in to our office to order. Thank you for your continuous support!

  • Question : Inquiry for the item from sno****Jun 01, 2017

+View all Notice, FAQ, Q&A >>
Ions Natural Liquid Soap Body and Face!!! ★Sulfates and Paraben Free★
Ions Natural Liquid Soap Body and Face!!! ★Sulfates and Paraben Free★
Item Q&A
  • Question : Inquiry for the item from kan****Nov 14, 2018

  • Question : Inquiry for the item from cec****Nov 14, 2018

    Hi, can advise the expiry of the liquid soap? Tks

    Answer : [Re] Inquiry for the item from cec****

    Dear Valued Customer,

    We recommend using Ions liquid soap within 1 year from opening the product to ensure maximum freshness.
    Thank you very much for your continuous support.

    From all of us@IonsNatural

  • Question : Inquiry for the item from raf****Mar 27, 2018

    Hi can send me picture or details of the ingredients listed for tea tree body wash? Thanks

    Answer : [Re] Inquiry for the item from raf****

    Dear Valued Customer,
    We just update the listing, you may find more information regarding Ions liquid soap. Thank you for your continuous support!
    From all of us@Ions Natural.

  • Question : Inquiry for the item from len****May 26, 2017

    My elderly mum is experiencing body itchiness due to sensitive dry skin. Will like to buy the liquid soap for her to shower. Can u recommend the type of anti- itch liquid soap for her. Tks

    Answer : [Re] Inquiry for the item from len****

    You can purchase Ions Eucalyptus Premium Liquid Soaps 500ml. Our customers frequently use it to ease their itchy, sensitive skin.
    Thank you for your enquiry. Sincerely hope that Ions natural liquid soaps will help ease your mum's itchiness.


    You can purchase Ions Eucalyptus Premium Liquid Soaps 500ml. Our customers frequently use it to ease their itchy, sensitive skin.
    Thank you for your enquiry. Sincerely hope that Ions natural liquid soaps will help ease your mum's itchiness.
    (May 27, 2017 13:09)

  • Question : [About Item] Related InquiriesFeb 01, 2017

    Dear seller,

    The picture shows free soap bar but the option does not indicate soap bar. So is there free soup bar ? What is the fragrance ? Thanks.

    Answer : [Re] [About Item] Related Inquiries

    Dear Valued Customer,

    You can request from our colleagues when we call you to confirm the order. Thank you and Happy New Year!!

    Question : [Re] [About Item] Related Inquiries

    Dear seller,

    Thanks for your prompt response. I can't decide on soap bar or liquid soup so I thought this option of liquid soap with free soap bar would be best since it allows me to try out both.

    Answer : [Re] [About Item] Related Inquiries

    Dear Valued Customer,

    we look forward to your order. Thank you for your support!

+View all Notice, FAQ, Q&A >>
100% PURE Natural LAVENDAR Essential Oils [100ml]
100% PURE Natural LAVENDAR Essential Oils [100ml]
Item Q&A
  • Question : Inquiry for the item from ccn****Aug 09, 2018

    Is the lavender fragrance the traditional fragrance ? Can this be used in a liquid electronic diffuser?

    Answer : [Re] Inquiry for the item from ccn****

    Dear Valued Customer,
    Yes. Our customers use our oils in various types of diffusers.
    Thank you for your continuous support!

    From all of us@Ions Natural.

100% PURE Natural ROSEMARY Essential Oils [100ml]
100% PURE Natural ROSEMARY Essential Oils [100ml]
Item Q&A
  • Question : Source CountryApr 17, 2018

    Hello there - can you please advise source of country of this rosemary essential oil, as they smell different grown in different parts of the world. Thank you.

    Answer : [Re] Source Country

    Dear valued customer,

    Rosemary oil is from Spain.
    If you have any query, pls do not hesitate to let me know. Thank you for your continuous support!

1+1 Special!!Natural Bar Soap-Excellent for Eczema★Goats Milk n Lavender / Goats Milk n Honey n Oat
1+1 Special!!Natural Bar Soap-Excellent for Eczema★Goats Milk n Lavender / Goats Milk n Honey n Oat
Item Q&A
  • Question : Country OriginMay 10, 2017

    Please share the country of origin for this soap. Thanksl

    Answer : [Re] Country Origin

    Dear Valued Customer, you are able to see the country of origin on the products. We constantly strive to bring the best products from around the world to you. Thank you very much for your support!

UP:$38! FREE DELIVERY $24 NOW! [500ML+500ML!]Ions Natural Liquid Soap-Face+Body Wash
UP:$38! FREE DELIVERY $24 NOW! [500ML+500ML!]Ions Natural Liquid Soap-Face+Body Wash
Item Q&A
  • Question : Ions NaturalOct 04, 2016

    Hi which country was your product manufacture in ?
    I was unable to purchase since it stated 'currently unavailavle' ?

    Answer : [Re] Ions Natural

    Dear Valued Customer,

    We are working with Qoo10 to resolve the disappearing link.

    You are also able to see the country of origin on the products. We constantly strive to bring the best products from around the world to you. Thank you very much for your support!

    Dear Valued Customer,

    We are working with Qoo10 to resolve the disappearing link.

    You are also able to see the country of origin on the products. We constantly strive to bring the best products from around the world to you. Thank you very much for your support!
    Dear Valued Customer,
    Qoo10 has restored the link. You can continue your purchase now. Thank you for your continued support!

  • Question : EnquirySep 26, 2016

    Hi...There's no option to choose tea tree soap?

    Answer : [Re] Enquiry

    Dear Valued Customer, you can add remarks to your order and we will process your request. Thank you for your support!

  • Question : IngredientsSep 17, 2016

    Hi, can you list out the full ingredient list?

    Answer : [Re] Ingredients

    Dear Valued Customer,

    The ingredient information is available in the product inserts that accompany our products. Thank you very much for your continued support!

    Question : [Re] Ingredients

    Hi, possible to place a picture in your advertisement? I want to know before I purchase.

    Answer : [Re] Ingredients

    Dear Valued Customer,
    we are trying to improve our website to be more interactive with the relevant information for you, our valued customer. Our products are natural, free from parabens, SLS and other harsh chemicals. We hope this can help you make an informed decision. Let us know if we can contact you to share more. Thank you for your continued interest!

  • Question : Purchase of the same type of natural liquid soap for this promoJul 15, 2016

    Can i order the same type of liquid soap under this promo bundle 500ml + 500ml @ $33? If yes I would like to have both soap under eucaplytus.
    Kindly advise

    Answer : [Re] Purchase of the same type of natural liquid soap for this promo

    Replied. Thank you for the order. :)