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Q&A board

Q & A Lists
Item Question & Answer
[JD]Macaron desktop cable managemen the fixed reel hub line for the wire position arranged fixed
[JD]Macaron desktop cable managemen the fixed reel hub line for the wire position arranged fixed
Item Q&A
JD]Baseus Cable★100% Authentic★Micro USB Apple Lightning Type-C Fast Charging Cables 4-in-1 Cable
JD]Baseus Cable★100% Authentic★Micro USB Apple Lightning Type-C Fast Charging Cables 4-in-1 Cable
Item Q&A
  • Question : Inquiry for the item from 239****Nov 12, 2018

    Hello...the micro 1.5A and micro 2A can use for MP3 or camera photo transfer?

    Answer : [Re] Inquiry for the item from 239****

    Hi, 1.5A and 2A are currents, and 2A is faster than 1.5A. Most models are available for data transfer. Please tell me which style you need.
    Thank you

    Question : [Re] Inquiry for the item from 239****

    HI. I only need a cable that is suitable for MP3 and Canon camera photo transfer. Could you please advise which is the suitable model I can choose?

  • Question : Unable to purchase due to server maintainNov 12, 2018

    Dear Qoo10,

    Please note that when i going to make payment, my purchase all stuck since yesterday night 11.30pm plus as your server update and cause my voucher missing when i purchase this morning 12/Nov.... This is unfair to me with un-discounted price. Some item still pending in my cart and not able to proceed. I suppose to get at least 50 dollar discount with my purchase over 300 dollars. Please response and how u going to compensate my loss...

    Answer : [Re] Unable to purchase due to server maintain

    Hi
    Please kindly check this issue with Qoo10 , cos they are dealing with the funds. Thanks

  • Question : Inquiry for the item from joi****Oct 19, 2018

    I can’t Find the ear pc cable
    Which one to select ?

    Answer : [Re] Inquiry for the item from joi****

    HI, sorry, at present, this product has not arrived yet.
    Inventory will arrive next week.
    thank you

JD]❤BUY 1 GET 1 FREE❤Multi Model Tempered Glass iPhone XS Xs Max XR X Samsung Xiaomi Huawei
JD]❤BUY 1 GET 1 FREE❤Multi Model Tempered Glass iPhone XS Xs Max XR X Samsung Xiaomi Huawei
Item Q&A
  • Notice :***IMPORTANT- S7 Tempered GlassApr 09, 2016

    • Question : Inquiry for the item from ahb****Nov 12, 2018

    • Question : Inquiry for the item from ngy****Nov 13, 2018

    • Question : Inquiry for the item from kel****Nov 13, 2018

      hi if I brought iphone 8 screen protector also one for one ? so meaning I received two?

      Answer : [Re] Inquiry for the item from kel****

      Yes , 1 order have 2 pcs tempered glass

      Question : [Re] Inquiry for the item from kel****

      ok thanks for the reply

      Answer : [Re] Inquiry for the item from kel****

      Thanks for choosing to shop with JD mall shop

    • Question : Inquiry for the item from cho****Nov 12, 2018

      Hi
      Is the screen protector for ipad pro 11 (2018) available ?

      Answer : [Re] Inquiry for the item from cho****

      Hi, I haven't updated the tempered glass of the iPad Pro 11, but I will soon arrive at the new inventory.
      thank you

    +View all Notice, FAQ, Q&A >>
    JD★★Case Casing Cover for iPad iPad Pro Air mini Kindle  Paperwhite fire HDX  Samsung Galaxy Tab
    JD★★Case Casing Cover for iPad iPad Pro Air mini Kindle Paperwhite fire HDX Samsung Galaxy Tab
    Item Q&A
    • Question : Inquiry for the item from pri****Nov 11, 2018

      Hi, can I know IPad Pro 9.7 and IPad 9.7 the same?

      Answer : [Re] Inquiry for the item from pri****

      Hey, the size is the same, but the camera's hole position is different.
      You can check your iPad size based on the image content I provided.
      thank you

      Question : [Re] Inquiry for the item from pri****

      Thanks

      Answer : [Re] Inquiry for the item from pri****

      Thanks for choosing to shop with JD mall shop

    • Question : Order P041 - #10May 07, 2018

      Hi Seller ,


      I want to buy item P-041 #10 But i can't key in the code ....Please help .

      Answer : [Re] Order P041 - #10

      Sorry,P041 is not in stock

      Question : [Re] Order P041 - #10

      when will have stock ??

      Answer : [Re] Order P041 - #10

      let me check and get back to you tomorrow, as i’m on leave today..

      Question : [Re] Order P041 - #10

      Hi , any updates ?

      Answer : [Re] Order P041 - #10

      when you have stock for code P-041 , i would like to order . please advise .

      Question : [Re] Order P041 - #10

      Hi, this design has been discontinued. You can choose other styles.
      thank you

    • Question : Order item P041May 27, 2018

      Hi seller , column there cannot key in code P041 ......please advise

      Answer : [Re] Order item P041

      let me check and get back to you tomorrow, as i’m on leave today..

    • Question : Inquiry for the item from emm****May 13, 2018

      Hi! Are the cases suitable for kindle paperwhite original?

      Thanks!

      Answer : [Re] Inquiry for the item from emm****

      Hi
      Same this ?

    • Question : How to orderMay 01, 2018

      Hi seller, I was trying to order from item code P012 but cannot find the link to order. It's for iPad mini 2. Please clarify.

      Is the inner casing made of jelly material?

      Answer : [Re] How to order

      Sorry , the P012 out of stock , now

    +View all Notice, FAQ, Q&A >>
    [JD Mall] MacBook Owner/Keyboard Protector/Macbook Air Pro 11 12 13 15 inch
    [JD Mall] MacBook Owner/Keyboard Protector/Macbook Air Pro 11 12 13 15 inch
    Item Q&A
    • Question : Inquiry related delivery from 180****Nov 12, 2018

      I have not received my order of 2 items even though i have received email that they had been sent out on 6 Nov. Could you pls kindly check for me. the cart and order no. are 122632908, 281644742 and 281644744 respectively. TQ

      Answer : [Re] Inquiry related delivery from 180****

      Hi, Your item was posted out on 2018/11/01 09:25:34.
      For shipping, if you select:
      1. Singpost Normal Mail - Singpost takes about 3 to 10 working days (excluding weekends and PH) for delivery..;
      2. Qxpress - Qxpress takes about 2 to 4 working days (excluding weekends and PH) to deliver to your door step. We will strongly recommend you to select Qxpress as it comes with insurance and tracking number. Thanks.

    • Question : Macbook Pro 13 (new) model A1708Oct 21, 2018

      Hi, would like to check for the latest macbook model A1708, which is macbook pro 13 without touchbar, which should I get for the screen protector? Pls advise. Thanks.

      Answer : [Re] Macbook Pro 13 (new) model A1708

      Hi
      pls see the pic. thank you

      Question : [Re] Macbook Pro 13 (new) model A1708

      Hi, there is no “new pro 13” option for the screen protector. Is it out of stock?

      Answer : [Re] Macbook Pro 13 (new) model A1708

      Hi, let me tell you after confirmation, thank you

      Sorry, please choose 2016 Pro 13 Whit TouchBar.
      thank you
      (Oct 30, 2018 20:32)

    • Question : EnquiryOct 07, 2018

    • Question : Gold palm guard? and decalsMay 18, 2017

      Hi!

      Will you be getting stock for gold palm guard? if yes that would be great! and do you sell mac guard/decals as well?

      Answer : [Re] Gold palm guard? and decals

      No, I do not have gold
      mac guard/decals is macbook case?

      http://list.qoo10.sg/item/APPLE-SERIES-JD-MALL-STOCK-IN-SINAPORE-FREE-KEYBOARD-PROTECTOR-MACBOOK-MATTE/449710119?&sellerview=on

      Question : [Re] Gold palm guard? and decals

      nope it is the sticker to be pasted on top and below the macbook for protection

      Answer : [Re] Gold palm guard? and decals

      yes, i have

      Question : [Re] Gold palm guard? and decals

      you have gold for decals? can you put it up in the option for purchase please? thank you!

      Answer : [Re] Gold palm guard? and decals

      yes

      Question : [Re] Gold palm guard? and decals

      hi sorry, i still dont see the option..

      Answer : [Re] Gold palm guard? and decals

      http://www.qoo10.sg/GMKT.INC/goods/goods.aspx?goodscode=449710119
      Item Code : Skins Full Body sticker

      Question : [Re] Gold palm guard? and decals

      Thank you so much for the update!

      Answer : [Re] Gold palm guard? and decals

      :)

    • Question : Inquiry for the item from lia****Mar 25, 2017

      I am using a MacBook Pro 2016 13". Selected the MacBook Pro 13" as model and the item arrived but doesn't fit my macbook. Can I make a exchange or refund?

      Answer : [Re] Inquiry for the item from lia****

      Hi, We only do exchange for faulty item or we send out the wrong item to buyer.If you really need to exchange , then I will charge another fee. Good day for you

      Question : [Re] Inquiry for the item from lia****

      Can I know when my parcel will be coming? It has been more then 2weeks of waiting

      Answer : [Re] Inquiry for the item from lia****

      Hi, Your item was posted out .
      Have you checked your mailbox? Some customers because there is no checking the mailbox, thought it was not received

    +View all Notice, FAQ, Q&A >>
    JD] Official Silicone Case Has The Original LOGO for the iPhone Series for iPhone6/7/8/X/XS/MAX/XR
    JD] Official Silicone Case Has The Original LOGO for the iPhone Series for iPhone6/7/8/X/XS/MAX/XR
    Item Q&A
    • Question : Inquiry related delivery from wei****Nov 11, 2018

    • Question : Got leather version?Oct 12, 2018

      Hi,

      Do you have leather version? :)

      Answer : [Re] Got leather version?

      YES, what model and color do you need?

      Question : [Re] Got leather version?

      Red colour. Do you have post in Qoo10?

      Answer : [Re] Got leather version?

      For iPhone XS Max

      Question : [Re] Got leather version?

      Hi, I will have a new link that will be updated on Wednesday and will be notified at that time.
      thank you

      Answer : [Re] Got leather version?

      Great. Thanks :)

      Question : [Re] Got leather version?

      Is the link up?

      Answer : [Re] Got leather version?

      Hi, Is the leather version available? Thanks.

      Question : [Re] Got leather version?

      https://www.qoo10.sg/g/614741044

      Sorry, I ignored your question, this is my new connection, please check

    • Question : Stock and DeliveryOct 02, 2018

      Hi seller, may i check if Black and White are currently instock right now? And Does it have the original logo as similar to the original apple ones? How long would you post the item out upon payment?

      Thank you!

      Answer : [Re] Stock and Delivery

      YEAP, will be sent the next day after you place your order.
      Different models have different colors, please see the picture

    [JD]★Buy 1 Get 2 ★TEMPERED GLASS NEW Model☆♡ iPhone Xiaomi RedMi Huawei OPPO OnePlus Samsung
    [JD]★Buy 1 Get 2 ★TEMPERED GLASS NEW Model☆♡ iPhone Xiaomi RedMi Huawei OPPO OnePlus Samsung
    Item Q&A
    • Question : Inquiry for the item from rac****Nov 11, 2018

      Hi seller, wanna ask do you sell tempered glass for Redmi 6A ? And also do you sell Redmi 6A phone case ? Hope to hear from you soon! Thank you!

      Answer : [Re] Inquiry for the item from rac****

      Hi, I am currently only selling RedMi 6A tempered glass, you can click on the link I provided to buy.
      Please enter RedMi 6A at the line, I will send you 2PCS HD Clear tempered glass.
      https://www.qoo10.sg/g/577139689
      thank you

      Question : [Re] Inquiry for the item from rac****

      Okay! Noted! Thank you for replying!

      Answer : [Re] Inquiry for the item from rac****

      :)

    • Question : google pixel 3 xlNov 09, 2018

    • Question : Inquiry for the item from Wcy****Mar 11, 2018

      Hi,
      Why iphone screen protector & this huawei screenprotrctor have different shipping fee?
      If i buy 1 set huawei screenprotrcor n paid 1.19 Qexpress fee, and iphone screenprotrctor with free shipping, will you send both by Qexpress?
      Pls advise asap, thanks

      Answer : [Re] Inquiry for the item from Wcy****

      can you pls advise?

      Question : [Re] Inquiry for the item from Wcy****

      yes,send by Qexpress

      Answer : [Re] Inquiry for the item from Wcy****

      Okay thanks for confirming Qexpress shipping~
      We had placed 2 orders, as attached~
      Hope to receive soonest, thanks ya😊👍
      Shallbe back for more if good😉

      Question : [Re] Inquiry for the item from Wcy****

      thank you

    • Question : Xiaomi Redmi Note 4 (Global version)Feb 03, 2018

    • Question : Redmi 4xOct 11, 2017

      is the tempered glass 5 inch and compatible with the redmi 4x singapore version.

      Answer : [Re] Redmi 4x

      PLS SEE

    +View all Notice, FAQ, Q&A >>
    [JD] PU Calf Design Soft Cover iPad 2/3/4 Mini 1/2/3/4 Air 1/2 Pro 9.7/12.9/Pro 10.5
    [JD] PU Calf Design Soft Cover iPad 2/3/4 Mini 1/2/3/4 Air 1/2 Pro 9.7/12.9/Pro 10.5
    Item Q&A
    • Question : Auto Sleep ModeNov 11, 2018

    • Question : The side at the back view of the coverMay 06, 2016

      Hi seller, can you post or send me pictures of the sides at the back view of the cover? Is the back detachable?
      Thanks.

      Answer : [Re] The side at the back view of the cover

      Hi,
      The back is transparent as shown in our listing. It is NOT detachable. Thanks.

    • Question : View of the backApr 26, 2016

      Hi,

      Can you post the pictures of the back of the cover?

      Thanks.

      Answer : [Re] View of the back

      Please refer to our listing. It is transparent.

    [JD Mall] Cartinoe laptop Bag MacBook Cover PU Cover Protective for Laptop
    [JD Mall] Cartinoe laptop Bag MacBook Cover PU Cover Protective for Laptop
    Item Q&A
    • Question : Inquiry for the item from Nao****Nov 11, 2018

      Hi do i choose 13 for system if want to buy for macbook pro touch bat 13 inch ?

      Answer : [Re] Inquiry for the item from Nao****

      Yes, you can choose 13 inches.
      Because this style is a universal design, it may be a little bigger than your MACBOOK, but it will not affect your use, and will not cause shaking, thank you

    • Question : Inquiry for the item from jos****Jul 06, 2018

      Hi

      May I know if you will restock BB607 for MacBook Air?

      Thanks

      Answer : [Re] Inquiry for the item from jos****

      Hi
      Style BB607 has been discontinued, you can choose other styles.
      thank you

    • Question : Inquiry for the item from heh****Jul 05, 2018

      Hi, I still have not received my laptop bag. Ordered on 22 June 2018, but until now still no updates on the shipping. Contacted you 2 times already. Please let me know when can I get my bag!

      Answer : [Re] Inquiry for the item from heh****

      Sorry, I didn't see your message and will contact you via Whatsapp.
      thank you

    • Question : Inquiry for the item from chl****May 11, 2018

      Are you bringing in BB641 13” size laptop bag? The current model only has 15.4”.

      Answer : [Re] Inquiry for the item from chl****

      Sorry, it's only have model 15.4".

    • Question : Inquiry for the item from ger****Jan 06, 2018

      For BB620 zip series, does the sleeve open 180° like a book and does the corner have elastics to hold the screen?

      Does it fit screen 13.3in x L33cm x W22.5cm?

      Does my measurements also fit BB607 series?
      thanks

      Answer : [Re] Inquiry for the item from ger****

      Hi, can not open 180 °
      According to your measurements, I think it fits the BB607 series, but this is the design of the macbook

      Question : [Re] Inquiry for the item from ger****

      ok thanks. can you recommend a sleeve case that i can open fully so i can just carry and open the laptop and use it right away. thanks

      Answer : [Re] Inquiry for the item from ger****

      Hi
      We do not have this design, for models other than MacBooks
      Next week, we will update the new design, you can pay attention
      thank you

    +View all Notice, FAQ, Q&A >>
    [JD] Korea bestselling Bluetooth Wireless Sports Earphone!!! Remax AWEI Xiaomi
    [JD] Korea bestselling Bluetooth Wireless Sports Earphone!!! Remax AWEI Xiaomi
    Item Q&A
    • Question : Inquiry for the item from api****Oct 28, 2018

      Hi seller
      Can u pls advise what is the difference between Bluetooth headphone Awei AK 3, AK5 & AK 7 ?
      I need one to answer Iph calls & listen to music while doing exercise . Tq
      Judy

      Answer : [Re] Inquiry for the item from api****

      Hi, let me tell you after confirmation, thank you

      Hi, the basic functions of the three products you mentioned are the same. The difference lies in the upgrade of sound quality and time. The AK8 is the latest version available. Thank you

      Call time: 12 hours
      Music time: 10 hours
      (Oct 30, 2018 19:55)

      Question : [Re] Inquiry for the item from api****

      RE: My order no 122578163
      Hi JD SELLER
      I have yet to receive my earphone set as per order , pls advise when will I be able to receive it ?
      Tq
      Judy

      Answer : [Re] Inquiry for the item from api****

      Hi, sorry, there is a problem with your order, so I can't send it.
      Your order is S$16 less than the normal order because of a system error. So we can't send it.
      sorry

      Question : [Re] Inquiry for the item from api****

      Hi JD seller
      U said u cannot sent the item I ordered due to system pricing is $16 ! . Then r u returning me my payment which I already paid . I think it is only right to fulfill yr obligations to my order which I have paid . It Is also legal business practice to honoured yr acceptance to this deal that was concluded & accepted. However, I m willing to accept yr refund by cash or bank transfer to my Singapore Bank account . Moreover, This error is not my fault . Is yr system problem .
      I hope to hear from u ASAP . Tq
      Judy

      Answer : [Re] Inquiry for the item from api****

      Hi, thank you for your understanding, I will help you cancel your order. However, the whereabouts of the refund amount is selected by the buyer. For specific matters, please consult Qoo10 Customer Service.
      Waiting for your reply

      Question : [Re] Inquiry for the item from api****

      Hi seller
      U said u will cancel the order & the refund I have to check with Q0010 . I think u I should do the refund to me & not I check with Q0010 . Also there may be some implications due the the discount coupon used . So I feel it will be more straight forward if u refund direct to me by. Bank transfer to my Singapore account. Pls bear in mind is not I wish to cancel order but is u not able to honour the order . Tq
      Judy

      Answer : [Re] Inquiry for the item from api****

      Hi seller
      I think coz the price I bought was a great loss to u therefore u cannot sent the item to me . I can see yr point so I accept to co operative with u by not pursuing the matter but u must not give me so much trouble to get back my refund money . Coz I m in Singapore , I m just a buyer whereas u deal with Q0010 direct , I m sure u can workout a better way to make this refund smooth & straight forward for me & not ask me to CHECK with Q0010 customer service . Instead u should either pay me direct or u ask Q0010 to refund me . SIMPLE AS THAT U PAY ME MY MONEY SINCE U CANNOT HONOUR THE ORDER . Tq
      Judy

      Question : [Re] Inquiry for the item from api****

      Hi JD seller
      So how & when r u gg to refund me the money ?
      Judy

      Answer : [Re] Inquiry for the item from api****

      Hi. I will refund through Qoo10. Thank you

      Question : [Re] Inquiry for the item from api****

      Hi JD seller
      Ok . Pls let me know when & amount of refund . Tq
      Judy

      Answer : [Re] Inquiry for the item from api****

      Hi, I have a full refund in the morning, the refund may be returned to your account after 12 hours, please check.
      thank you

    [JD Mall] Smart Bracelet Fitness Tracker Step Counter Fitness Band Alarm Clock Vibration Wristband
    [JD Mall] Smart Bracelet Fitness Tracker Step Counter Fitness Band Alarm Clock Vibration Wristband
    Item Q&A
    • Question : Inquiry for the item from rnl****Nov 11, 2018

      Hi, do you sell just the strap itself?

      Answer : [Re] Inquiry for the item from rnl****

      Hi, do you only need this Strap? I have a separate sales link.
      https://www.qoo10.sg/g/556355717
      thank you

    • Question : Inquiry for the item from dio****Oct 09, 2018

      Hi Seller ..

      May I know which model is more accessible with iphone 8plus ..

      Thanks

      Answer : [Re] Inquiry for the item from dio****

      Hi, the way to use is the same, but the function of each style is different, please choose the style according to the function you need.
      See the picture.
      thank you

    • Question : Inquiry for the item from mma****Oct 08, 2018

      Hi, did you solely sell 115 prom pro replacement strap?

      Answer : [Re] Inquiry for the item from mma****

      yes
      in this line
      https://www.qoo10.sg/item/JD-MALL-SMART-BRACELET-STRAP-WRISTBAND-XIAOMI-BNAD-1S-2-STRAP/556355717

    • Question : Inquiry for the item from lae****Aug 18, 2018

      Hi seller

      I have received the item but how do I charge ?

      Answer : [Re] Inquiry for the item from lae****

      Hi
      pls see the pic

    • Question : Inquiry related delivery from Rac****Aug 14, 2018

      Hi i ordered it and it said shipping scheduled on 15th. Can I receive this by 17th? I am travelling and need to bring it overseas as gift. If not can I come down to your place to collect?

      Answer : [Re] Inquiry related delivery from Rac****

      Hi, your order display has been received
      2018/08/17 11:30:49

    +View all Notice, FAQ, Q&A >>
    [JD Mall] Free Keyboard Protector MacBook Matte Crystal Translucent Hard Case
    [JD Mall] Free Keyboard Protector MacBook Matte Crystal Translucent Hard Case
    Item Q&A
    • Question : Inquiry for the item from lif****Nov 10, 2018

      Is the “new air 13 inch” for the MacBook Air 2018 retina released on the 7th November? The one with no usb slots?
      Thanks

      Answer : [Re] Inquiry for the item from lif****

      Yes, pls see the pic

      Question : [Re] Inquiry for the item from lif****

      thank you I will be ordering it then. what about the keyboard protector? you guys have it? its different now because there is a finger scanner at the top right. please advice

      Answer : [Re] Inquiry for the item from lif****

      Hi
      Don't worry, we will send the keyboard protection according to the model you choose. If you have any questions after receiving the product, please keep all the items and take photos and send them to me.

    • Question : New Macbook AirNov 10, 2018

      Hi,

      Is the Keyboard Protector Film & Screen Protector compatible with the new macbook air 13 (2018)?

      Answer : [Re] New Macbook Air

      Hi
      Don't worry, Please check your macbook model according to the image content I provided.
      we will send the protective case and keyboard protection according to the model you choose. If you have any questions after receiving the product, please keep all the items and take photos and send them to me.

    • Question : Color for Matte CutoutOct 24, 2018

      Hi! My MBP is a silver color and for matte cutout model, which one is closer to silver color; white or grey? And if I place an order now, will i be able to get it before Saturday?

      Answer : [Re] Color for Matte Cutout

      Hi, which design do you need? Or do you like a silver protective case?
      Qxpress takes about 2 to 4 working days (excluding weekends and PH) to deliver to your door step.

    • Question : Inquiry for the item from sha****Oct 23, 2018

      Hi,

      Can I know whats the difference between sand shell and matte?

      Thank you

      Sharmaine

      Answer : [Re] Inquiry for the item from sha****

      Hi, sand shell has a bumpy feel like sand, matte is the opacity of the surface.
      thank you

    • Question : Inquiry for the item from ben****Oct 18, 2018

      Hi can i check how much thinner is the air silk thin case than the crystal clear transparent case? Also is it possible for me to order 2 of the full screen protectors for the macbook pro 13 (1017) touch bar?

      Answer : [Re] Inquiry for the item from ben****

      Hi
      the air silk thin case is PU material, it is now crystal clear transparent about the same weight.
      I have other links selling full screen protectors, but sending them individually creates creases.
      https://www.qoo10.sg/g/464879406
      thank you

    +View all Notice, FAQ, Q&A >>
    [JD Mall] EDC FIDGET HAND SPINNER / Fidget cube Original Matte Feel Stress Toy
    [JD Mall] EDC FIDGET HAND SPINNER / Fidget cube Original Matte Feel Stress Toy
    Item Q&A
    • Question : Inquiry related delivery from Dew****Nov 08, 2018

      Hi if I were to order 11 pieces, may I know if I can self collect ? I need them before this Saturday. Thanks

      Answer : [Re] Inquiry related delivery from Dew****

      Thanks for choosing to shop with JD mall shop
      We only do exchange for wrong order , and we only fulfil the order online, strictly no meetup. Thanks

    • Question : Spinner type A greyAug 13, 2018

      Hi,
      I would most likely make a sizable amount of purchase for the Fidget spinners, about 300, I would like to ask, if you have lighter colours like white? if not anything as light as possible. And if possible sent me pictures through my number or WhatsApp? Thanks.

      With warm regards,
      Melvin Tan
      96173396

      Answer : [Re] Spinner type A grey

      OK, I will contact you via WhatsApp.
      thank you

      Question : [Re] Spinner type A grey

      Hi,
      Appreciate your prompt response. I hope to hear from you asap. It's urgent. Thanks!


      Cheers,
      Melvin Tan
      96173396

      Answer : [Re] Spinner type A grey

      Thanks for choosing to shop with JD mall shop

    • Question : Inquiry for the item from nor****Sep 25, 2017

    • Question : Inquiry related delivery from bab****Jun 18, 2017

      218111888 - This is my order number- It shows as item shipped on 10th June, but still didnt received it. May i know when I can receive this?

      Answer : [Re] Inquiry related delivery from bab****

      Hi,
      Your item was posted out on 10 june.

      For normal parcels, Singpost takes about 3 to 10 working days (excluding weekends and PH) for delivery and sometimes 3 weeks due to random check. Please wait for it and check your mail box. Thanks.

    • Question : Sale QtyMay 31, 2017

      Can put more items on sale. now sale price only 9 qty. i want to buy 14 but they dont allow me say sale qty is not enough. Pls help. If not i cannot purchase. thank you

      Answer : [Re] Sale Qty

      What kind of style do you need ?
      I have confirmed again
      :)

    +View all Notice, FAQ, Q&A >>
    [JD Mall] iPad Tablet Casings/Covers for iPad 2/3/4 iPad Air/Air2 iPadMini 1/2/3/4 iPad9.7
    [JD Mall] iPad Tablet Casings/Covers for iPad 2/3/4 iPad Air/Air2 iPadMini 1/2/3/4 iPad9.7
    Item Q&A
    • Question : Inquiry for the item from qis****Nov 04, 2018

    • Question : Ipad march 2017 coverSep 19, 2017

      Does this fit the ipad launched in march 2017?
      I bought a case which supposedly fit the new ipad march 2017 but it doesn't fit !

      Answer : [Re] Ipad march 2017 cover

      pls see

    • Question : Inquiry for the item from clj****Apr 23, 2017

      Hi do u also sell HD tempered glass screen protector for new 2017 ipad 9.7? Thanks.

      Answer : [Re] Inquiry for the item from clj****

      yes , and is buy 1 get 1 free
      http://list.qoo10.sg/item/JD-MALL-%F0%9F%93%A3%F0%9F%93%A3ALL-MODEL-TEMPERED-GLASS%F0%9F%93%A3%F0%9F%93%A3BUY-1-GET-1-FREE-SAMSUNG/441595881

    • Question : case for 2017 ipadApr 19, 2017

      hello
      which case fits the 2017 ipad 9.7 inch model ?
      thank you

      Answer : [Re] case for 2017 ipad

      http://list.qoo10.sg/g/449952194

    JD]Pet Christmas decoration clothes hat skirt ♥ cute poodle than bear dog ♥ collar traction rope
    JD]Pet Christmas decoration clothes hat skirt ♥ cute poodle than bear dog ♥ collar traction rope
    Item Q&A
    • Question : Inquiry for the item from car****Nov 03, 2018

      Hi seller, regarding item E, how come no choice for size XL?

      Answer : [Re] Inquiry for the item from car****

      Hi, This product is only suitable for small dogs.
      the models owned by different models are different.
      thank you

    [JD Mall] 3D VR Box Mobile 3D Cinema For Smart Mobile Phones Mobile Terminal
    [JD Mall] 3D VR Box Mobile 3D Cinema For Smart Mobile Phones Mobile Terminal
    Item Q&A
    • Question : Inquiry from moh****Nov 02, 2018

      Hello, is this product a scam?

      Answer : [Re] Inquiry from moh****

      Sorry, I do not understand what you mean

    • Question : Inquiry from moh****Nov 02, 2018

      Hello, is this product a scam?

      Answer : [Re] Inquiry from moh****

      Sorry, I do not understand what you mean

    • Question : Inquiry for the item from bry****Mar 25, 2018

      Hi, can Samsung note 8 use this product ? Which VR Box and Controller is more suitable for samsung note 8? Will VR Box look the same as samsung vr gear ?

      Answer : [Re] Inquiry for the item from bry****

      Hi
      can use the note 8 .
      But the Controller's model is too old and I will update it next week

    • Question : VR case 5 PILUS & VR box 5th GenSep 09, 2016

      Hi ! What is the different between VR case 5 PILUS & VR box 5th Gen? And Can they fit with IPhone 6 Plus?

      Answer : [Re] VR case 5 PILUS & VR box 5th Gen

      5 Plus newer, lighter, the design is different. Function wise is almost the same.
      Yes.

    • Question : VR CASE 5 PILUSAug 26, 2016

      Samsung note 5可以用吗?

      Answer : [Re] VR CASE 5 PILUS

      Yes.

    +View all Notice, FAQ, Q&A >>
    [JD Mall] Matte Crystal Series Free Keyboard Protector MacBook Hard Case
    [JD Mall] Matte Crystal Series Free Keyboard Protector MacBook Hard Case
    Item Q&A
    • Question : Inquiry related delivery from ani****Oct 31, 2018

    • Question : Does it fits?Oct 15, 2018

    • Question : What is the weight and height of the cover?Oct 10, 2018

      May I know the weight and height of the cover? And what's material?

      Answer : [Re] What is the weight and height of the cover?

      Hi, which style and model did you consult? These protective shells are made of high-grade PC with light weight and scratch resistance.
      thank you

    • Question : Inquiry for the item from pik****Aug 28, 2018

      Hi is the cover hard plastic casing or soft? Thanks.

      Answer : [Re] Inquiry for the item from pik****

      Hi
      the cover hard plastic casing
      But I have other style soft protective shell.
      https://www.qoo10.sg/GMKT.INC/goods/goods.aspx?goodscode=449710119

    • Question : Inquiry related delivery from jqk****Aug 24, 2018

      Hi hw long can get the item if place an order today? The address is choa Chu kang avenue 5.

      Answer : [Re] Inquiry related delivery from jqk****

      Sorry, this product is out of stock recently, but we are already replenishing it quickly, don't worry.

      Question : [Re] Inquiry related delivery from jqk****

      Hw about other color?

      Answer : [Re] Inquiry related delivery from jqk****

      Hi, all colors are now in stock, we will contact you via WhatsApp if there is a problem.
      thank you

    +View all Notice, FAQ, Q&A >>
    JD]Xiaomi Mi pad 4 / 4plus Case Stand Folding Flip Leather Cover for Xiaomi MiPad Mipad 3 2
    JD]Xiaomi Mi pad 4 / 4plus Case Stand Folding Flip Leather Cover for Xiaomi MiPad Mipad 3 2
    Item Q&A
    • Question : Inquiry for the item from bre****Oct 30, 2018

      Hi, can you advise the length, width, thickness dimensions of mi pad 3 casing for P001 series. Thanks.

      Answer : [Re] Inquiry for the item from bre****

      Hi, let me tell you after confirmation, thank you

    [JD] New Korea Style Floral Dress / 100% Cotton Dress Child / Adult
    [JD] New Korea Style Floral Dress / 100% Cotton Dress Child / Adult
    Item Q&A
    • Question : Inquiry for the item from mis****Oct 28, 2018

      Do u have yellow colour in the Long sleeve version also how Long is shipping?

      Answer : [Re] Inquiry for the item from mis****

      Hi, let me tell you after confirmation, thank you

      Hi, For shipping, if you select:
      1. Singpost Normal Mail - Singpost takes about 3 to 10 working days (excluding weekends and PH) for delivery..;
      2. Qxpress - Qxpress takes about 2 to 4 working days (excluding weekends and PH) to deliver to your door step. We will strongly recommend you to select Qxpress as it comes with insurance and tracking number. Thanks.
      (Oct 30, 2018 19:56)

    [JD Mall] Air ProTech Protective Case Full range of tablet iPad/Samsung/Mipad/Huawei/ASUS
    [JD Mall] Air ProTech Protective Case Full range of tablet iPad/Samsung/Mipad/Huawei/ASUS
    Item Q&A
    • Question : Inquiry for the item from kat****Oct 22, 2018

      Hi sorry! Do you not sell covers for Samsung Galaxy Tab S2 8.0 anymore? I previously bought a cover from here before for that model

      Answer : [Re] Inquiry for the item from kat****

      Yes, this model has been discontinued
      thank you

    JD]Baseus Tempered Glass iPhone XS/XR/X/XS MAX★Curved★Screen Protector 100% Authentic Fast Deliver
    JD]Baseus Tempered Glass iPhone XS/XR/X/XS MAX★Curved★Screen Protector 100% Authentic Fast Deliver
    Item Q&A
    • Question : Inquiry for the item from wuw****Oct 18, 2018

    JD Liquid-Full Glue of Glass Tempered For the Samsung Note9 Note8 S8/S8Plus S9/S9Plus iPhoen Huawei
    JD Liquid-Full Glue of Glass Tempered For the Samsung Note9 Note8 S8/S8Plus S9/S9Plus iPhoen Huawei
    Item Q&A
    • Question : Inquiry related delivery from ch_****Oct 15, 2018

      Hi seller, you dont have ready stock in Singapore? As I saw the shipping details is ship from China

      Answer : [Re] Inquiry related delivery from ch_****

      Hi, because there are only a few models in Singapore, so some products are sent from China. Don't worry, we have ordered a lot of products to send to Singapore. Thank you

    • Question : Inquiry for the item from hui****Oct 11, 2018

      Can the screen protector be remove if one day I don’t Wan to use it as it is using glue

      Answer : [Re] Inquiry for the item from hui****

      Hi, let me confirm and then reply to you. Thank you

      Hi, don't worry, there will be no glue residue on your phone screen.
      Tempered glass has an explosion-proof membrane that can be easily removed even if it is broken.
      thank you
      (Oct 12, 2018 19:38)

    • Question : Inquiry for the item from Xia****Oct 09, 2018

      Hi
      Does it comes with the uv light?

      Answer : [Re] Inquiry for the item from Xia****

      Hi
      pls see the pic
      thank you

    • Question : Inquiry for the item from ch_****Oct 09, 2018

      Hi seller, will it leave any reside on the screen if I remove the protector?

      Answer : [Re] Inquiry for the item from ch_****

      Hi, don't worry,will not leave any reside on the screen if you remove the protector.
      thank you

    • Question : Inquiry for the item from kuc****Oct 01, 2018

    +View all Notice, FAQ, Q&A >>
    [JD]PREMIUM Laptop Cover Sleeve With inner padding MacBook Sleeve Padded Bag ASUS
    [JD]PREMIUM Laptop Cover Sleeve With inner padding MacBook Sleeve Padded Bag ASUS
    Item Q&A
    • Question : #11 Macbook 2016 Pro 13Oct 14, 2018

      Hi, what is the difference between A1706 and A1708? My MacBook Pro is 13-inch, 2017, Two Thunderbolt 3 Ports without Touch Bar. Dimensions are
      Size and Weight
      Height: 0.59 inch (1.49 cm)
      Width: 11.97 inches (30.41 cm)
      Depth: 8.36 inches (21.24 cm)
      Weight: 3.02 pounds (1.37 kg)3

      I would like the cover to fit smugly. Will this cover fit smugly or is it more of a loose fit? Thank you.

      Answer : [Re] #11 Macbook 2016 Pro 13

      Hi
      A1706 and A1708 is same size.
      thank you

    • Question : Inquiry for the item from Eva****Jun 28, 2018

      Hi, i received my feltcloth series but the mouse storage package is missing. How to reslove this?

      Answer : [Re] Inquiry for the item from Eva****

      Hi, can you pls take a pics of the small piece of paper aka Order note (that shows your order item) and send to me ?
      Also we need pictures of all the items you received.
      Thanks

      Question : [Re] Inquiry for the item from Eva****

      Here’s the photo of the item

      Answer : [Re] Inquiry for the item from Eva****

      And here the order note

      Question : [Re] Inquiry for the item from Eva****

      Sorry, I will resend to you.
      pls wait . thank you

      Answer : [Re] Inquiry for the item from Eva****

      Hi, thanks. How long will it take until I receive it? So far did not get it.... Thx

      Question : [Re] Inquiry for the item from Eva****

      Hi
      Already sent last week , sent by Singpost Normal Mail

      Answer : [Re] Inquiry for the item from Eva****

      Hello, received it today. Thank you

      Question : [Re] Inquiry for the item from Eva****

      Thanks for choosing to shop with JD mall shop

    JD Mall Bluetooth Wireless Mouse and Keyboard iOS/Android/Windows mobile Phone Slim Universal
    JD Mall Bluetooth Wireless Mouse and Keyboard iOS/Android/Windows mobile Phone Slim Universal
    Item Q&A
    • Question : Inquiry for the item from min****Oct 13, 2018

      Is it the Bluetooth mouse unable to support ipad?

      Answer : [Re] Inquiry for the item from min****

      Yes, Mouse and touch keyboard are not available on iOS.
      thank you

    • Question : Inquiry for the item from lim****Oct 10, 2018

    • Question : Inquiry for the item from lim****Oct 10, 2018

      Is there any warranty?

      Answer : [Re] Inquiry for the item from lim****

      Yes, 3 weeks free warranty, starting from the day you receive the product.
      thank you

    • Question : Inquiry for the item from cla****Sep 28, 2018

    • Question : Inquiry for the item from lee****Sep 14, 2018

      Hi seller, can I check if the keyboard with touchpad with removable case is compatible with Microsoft Surface RT? Or Asus transformer 2-1 . Both are Windows OS

      Answer : [Re] Inquiry for the item from lee****

      Hi
      This is fine, but you need to choose a keyboard that is compatible with Windows OS.
      Some of my products are only compatible with iOS.
      Please note

    +View all Notice, FAQ, Q&A >>
    [JD] Macbook Sweet Macaron Color MACBOOK Laptop Case PC Hard Case
    [JD] Macbook Sweet Macaron Color MACBOOK Laptop Case PC Hard Case
    Item Q&A
    • Question : Retina Pro 15Oct 06, 2018

      Hi. Do you have milk colour cutout for MacBook Pro retina 15 inch?

      Answer : [Re] Retina Pro 15

      yes , i have

    • Question : Inquiry for the item from ele****Sep 14, 2018

      Can this fit lenonvo ideapad 720S 13.3”?

      Answer : [Re] Inquiry for the item from ele****

      Sorry can't

    • Question : Stock for Macbook CaseJul 02, 2018

      Hi,
      When would the milk pink macbook case for macbook air 13 inch be available?

      Answer : [Re] Stock for Macbook Case

      Hi, the latest stock will arrive tomorrow.
      thank you

      Question : [Re] Stock for Macbook Case

      ok thank you!!

      Answer : [Re] Stock for Macbook Case

      Btw how long will the delivery take?

      Question : [Re] Stock for Macbook Case

      Btw how long will the delivery take?

      Answer : [Re] Stock for Macbook Case

      Hi
      Shipping 2-3working day

    • Question : Pink colourMar 09, 2018

      Hi, when will the pink milk colour with cutout be available? That is good for Macbook (not Air/Pro) right?

      Answer : [Re] Pink colour

      Hi
      pls tell me your macbook model

    • Question : Inquiry for the item from sio****Jan 20, 2018

    [JD] Premium Designer Style Goospery Case Cover For iPhone Samsung Xiaomi Redmi HTC Sony
    [JD] Premium Designer Style Goospery Case Cover For iPhone Samsung Xiaomi Redmi HTC Sony
    Item Q&A
    • Question : Inquiry for the item from ult****Oct 04, 2018

      Hi, do you have canvas casing for Redmi 6A?

      Answer : [Re] Inquiry for the item from ult****

      Sorry, this ITEM is not, I can recommend other styles for you.
      https://www.qoo10.sg/item/APPLE-JD-MALL-MAGNETIC-SMART-FLIP-LEATHER-CASE-IPHONE-6-7-8-X-SAMSUNG/488973361

    • Question : Which series of the covers do you have for Xiaomi Redmi 6?Aug 14, 2018

      Which series of the covers do you have for Xiaomi Redmi 6? Is there holes behind for the finger sensor and speaker?

      Answer : [Re] Which series of the covers do you have for Xiaomi Redmi 6?

      Hi
      in this line
      https://www.qoo10.sg/item/APPLE-JD-MALL-MAGNETIC-SMART-FLIP-LEATHER-CASE-FOR-IPHONE-6-7-8-X/488973361
      Don't worry, we will send you the correct model. If you are not sure, you can send an image to confirm with us.

    • Question : A3 (2016) Fancy DiaryAug 09, 2018

      Have stock for A3 (2016) Fancy Diary: RED or BROWN?

      Answer : [Re] A3 (2016) Fancy Diary

      Yes, I have stock, but red and brown need to wait for 1 week. If you choose black, you can send it on the same day.
      thank you

    • Question : Inquiry for the item from lon****Jul 18, 2018

      Which case with card holder is suitable for xiaomi note 5

      Answer : [Re] Inquiry for the item from lon****

      Hi
      in this line

      https://www.qoo10.sg/item/APPLE-JD-MALL-MAGNETIC-SMART-FLIP-LEATHER-CASE-FOR-IPHONE-6-7-8-X/488973361

    • Question : Redmi Note 4Jul 18, 2018

      Hi,
      Is the Navy color available for CANVAS DIARY for the Redmi Note 4 phone?

      regards
      ars

      Answer : [Re] Redmi Note 4

      Yes, there is this design, if there are other questions, I will contact you via WhatsApp.
      thank you

    +View all Notice, FAQ, Q&A >>
    JD HUB TYPE-C/USB Adapter Converter Multi-Function Multiport Adapter For APPLE Macbook SAMSUNG ASUS
    JD HUB TYPE-C/USB Adapter Converter Multi-Function Multiport Adapter For APPLE Macbook SAMSUNG ASUS
    Item Q&A
    • Question : T2Oct 02, 2018

      Can I know is T2 is suitable to be use for samsung galaxy book 12?

      Answer : [Re] T2

      Sorry , only use in macbook

      Question : [Re] T2

      Do you have any that can be use for samsung tablet windows version c type?

      Answer : [Re] T2

      https://www.qoo10.sg/item/JD-HUB-TYPE-C-USB-ADAPTER-CONVERTER-MULTI-FUNCTION-MULTIPORT/543871775

    • Question : Type C - HDMIMay 01, 2018

      Can the Type C connect to samsung phone and output to HDMI?

      Answer : [Re] Type C - HDMI

      Hi
      Type C only works with laptops and macbooks

    JD MIni Selfie Stick MonoPod /Travel / Photography - Wide Range of Designs Available Macaron Candy
    JD MIni Selfie Stick MonoPod /Travel / Photography - Wide Range of Designs Available Macaron Candy
    Item Q&A
    • Question : Inquiry for the item from tsl****Oct 04, 2018

      Hi can self collect? Need it asap. Thanks

      Answer : [Re] Inquiry for the item from tsl****

      HI, we do not support self collect for a small number of orders.
      we only fulfil the order online, strictly no meetup. Thanks

      Question : [Re] Inquiry for the item from tsl****

      Ok. Thanks.
      Can u help to post it out asap pls. Or post at post office if possible.

      Thanks

      Answer : [Re] Inquiry for the item from tsl****

      ok

    • Question : JD MIni Selfie StickOct 01, 2018

      Hi I would like to enquire if this selfie stick can be used on Samsung Galaxy S6? Thanks

      Answer : [Re] JD MIni Selfie Stick

      YES, IT CAN

    • Question : Inquiry for the item from ash****Sep 09, 2018

      Can tis fit samsung a7 2017? Can it act like a tripod stand when taking photo? How come need cable to connect i jus wana take photo also need?

      Answer : [Re] Inquiry for the item from ash****

      Hi, this link is a wired mini selfie stick with no tripod.
      If you need a tripod and Bluetooth photo, I suggest you see our new link.
      thank you

      https://www.qoo10.sg/item/JD-YUNTENG-HIGH-QUALITY-MINI-TRIPOD-PHONE-HOLDER-CLIP-FOR-IPHONE/576460695

    • Question : Inquiry for the item from ser****Jun 14, 2018

      Does this device comes with taking photo function using Bluetooth or ? Or just a stick?

      Answer : [Re] Inquiry for the item from ser****

      Hi, this style is controlled by data cable, if you need Bluetooth function please check other links.

      https://www.qoo10.sg/item/JD-2016-INVENTION-PREMIUM-SELFIE-STICK-POWER-BANK-LED-LIGHTS/487132126

      https://www.qoo10.sg/item/JD-YUNTENG-HIGH-QUALITY-MINI-TRIPOD-PHONE-HOLDER-CLIP-FOR-IPHONE/576460695

      https://www.qoo10.sg/item/JD-2017-LATEST-FASHION-NEW-MODEL-SELFIE-STICK-MINI-LIPSTICK/477028768

    [JD Mall]★PU Leather Case For iPad 2/3/4 iPad Air iPad Air 2 iPad Mini 1/2/3 iPad Mini 4 iPad Pro
    [JD Mall]★PU Leather Case For iPad 2/3/4 iPad Air iPad Air 2 iPad Mini 1/2/3 iPad Mini 4 iPad Pro
    Item Q&A
    • Question : Inquiry for the item from lad****Oct 02, 2018

      Hello again... thanks for d immefiate reply..
      i am unable to find the model in d choices available.. i have attached the picture... among these.. which will fit iPad 9.7 (2017) (5th gen) model will fit please??

      Thanks..

      Answer : [Re] Inquiry for the item from lad****

      HI
      pls see the pic
      You can choose iPad Air2

    • Question : Inquiry for the item from lad****Oct 01, 2018

      I would like to purchase the butterfly (as attached)... but I am not sure which model to choose..

      Would greatly appreciate if you could help me choose please? I have an iPad 2017 (5th gen)...

      Thanks thanks

      Answer : [Re] Inquiry for the item from lad****

      HI
      PLS SEE THE PIC

    • Question : iPad 9.7 2017 modelDec 18, 2017

    • Question : New portable design for ipad mini 1Oct 21, 2017

    [JD Mall] Magnetic Smart Flip Leather Case iPhone 6/7/8/x Samsung S8/9 RedMi 5Plus/4 Xiaomi
    [JD Mall] Magnetic Smart Flip Leather Case iPhone 6/7/8/x Samsung S8/9 RedMi 5Plus/4 Xiaomi
    Item Q&A
    • Question : Inquiry for the item from ash****Sep 28, 2018

      Hi,do I have any in redmi 6?

      Answer : [Re] Inquiry for the item from ash****

      yes , you can

      Question : [Re] Inquiry for the item from ash****

      Hi I mean I don't see any redmi 6 in the listing.
      Only Xiaomi 6

      Answer : [Re] Inquiry for the item from ash****

      Do not worry, I just have not had time to update models

    • Question : InquriyMay 21, 2018

      Hi , there isnt any option to choose phone model , how to order ?? mine is Redmi 5 plus

      Answer : [Re] Inquriy

      Hi, I have updated the link, please fill in "redmi 5 plus" at the time of purchase.
      thank you

    • Question : Inquiry for the item from aci****May 22, 2017

    • Question : ShippinngMay 25, 2017

      Please arrange for shipping only on weekdays. Tomorrow or Monday is Ok. Nobody around to received during weekends.

      Answer : [Re] Shippinng

      ok

    • Question : Inquiry related delivery from lie****Apr 28, 2017

      JD Mall, are you guys putting the shipping scheduled date for fun? That was 3 days ago. This will be the last time I'm placing order from you. There's alot of better and more responsible sellers in qoo10.
      It's a total waste of time. This seller is not recommended.

      Answer : [Re] Inquiry related delivery from lie****

      We will only receive your order from Qoo10 Management once the payment is cleared. And then sent to Qxpress . Please find Qxpress for any questions

      Question : [Re] Inquiry related delivery from lie****

      What a bunch of bullshit from this seller. Blame it on my payment clearance. My payment was cleared 2 mins after I place the order. And you change the item status to "shipping scheduled" the following day. Just be honest and admit it's your stocks delay or whatever crap that happened to your shipping. Anyway you are getting a bad review from me once I recieve my much delayed parcel.

      Answer : [Re] Inquiry related delivery from lie****

      We will only receive your order from Qoo10 Management once the payment is cleared. And then sent to Qxpress . Please find Qxpress for any questions

      Question : [Re] Inquiry related delivery from lie****

      Speaking of morons, you guys are a bunch of them. Don't reply, if you have nothing to say.

      Answer : [Re] Inquiry related delivery from lie****

      you order on a sat, Weekend is not a working day for us, Hence we only process your order on monday. We initiailly expect to send out on wed, but the product had some issue, hecne we at last only manage to send out on 28 Apr. We are sorry for this delay. lastly, do not nsult ppl.

    +View all Notice, FAQ, Q&A >>