Q&A board

Q & A Lists
Item Question & Answer
Children Windbreaker Winter Jacket Coat Boys winter Wear Kids Autumn Blazer Cardigans
Children Windbreaker Winter Jacket Coat Boys winter Wear Kids Autumn Blazer Cardigans
Item Q&A
  • Question : Inquiry related cancel and refund from wei****Oct 19, 2018

  • Question : Inquiry for the item from sze****May 25, 2018

    Ho do you have bj04 (dark blue cars) in ready stock? I need it urgently

    My boy is 3yo, 95cm what size should I get?

    Answer : [Re] Inquiry for the item from sze****

    hi now we have bj02-110 u see if ok for u

  • Question : Inquiry for the item from spa****Mar 01, 2018

    Hi for BJ2 is it ready stock in singapore?
    Can send out directly after pay? Cause need asap. Pls info. thx

    Answer : [Re] Inquiry for the item from spa****

    Hi,
    Please advise design and size u looking at. Thanks

Children Winter Jacket Coat Girls winter Wear Kids Autumn Blazer Cardigan Wind Breaker
Children Winter Jacket Coat Girls winter Wear Kids Autumn Blazer Cardigan Wind Breaker
Item Q&A
  • Question : Inquiry related delivery from eri****Oct 18, 2018

    Hi just want check winter coat 01 white colour 140cm have stock now

    Answer : [Re] Inquiry related delivery from eri****

    Hi, will try to deliver asap. Thanks

  • Question : Inquiry for the item from eri****Oct 18, 2018

    Hi may I know U have the winter coat 01 white 140cm & can deliver before 27th October

    Answer : [Re] Inquiry for the item from eri****

    Hi, will try to deliver asap. Thanks

  • Question : Inquiry related delivery from juv****Oct 12, 2018

    Hi! Can I check if i buy now can get the autumn winter jacket for pink size 100 by 26oct?

    Answer : [Re] Inquiry related delivery from juv****

    Hi,

    Yes can deliver in a week. Thanks

  • Question : Inquiry for the item from ser****Oct 10, 2018

    Hi,

    Will you be restocking for Coat (Winter) hot pink, pink or red for 120?

    Answer : [Re] Inquiry for the item from ser****

    hi it is availble to order now. can receive in 1 week. Thanks

  • Question : Inquiry for the item from lim****Sep 15, 2018

    Hi. Will you be restocking the winter jackets?

    Answer : [Re] Inquiry for the item from lim****

    Hi,
    New designs had been added. Do check again. Thanks

+View all Notice, FAQ, Q&A >>
HAREM ANTI MOSQUITOES LANTERN PANTS  BOY GIRL UNISEX CHILDREN KIDS CASUAL COOLING SOFT COTTON BOTTOM
HAREM ANTI MOSQUITOES LANTERN PANTS BOY GIRL UNISEX CHILDREN KIDS CASUAL COOLING SOFT COTTON BOTTOM
Item Q&A
  • Question : Inquiry for the item from 235****Oct 06, 2018

    Will there be restock for those out of stock item?

    Answer : [Re] Inquiry for the item from 235****

    which design u referring to?

    Question : [Re] Inquiry for the item from 235****

    2 and 8

    Answer : [Re] Inquiry for the item from 235****

    Design 2 and 8

    Question : [Re] Inquiry for the item from 235****

    Hi, sorry design 2 and 8 no restock at the moment. Thanks

  • Question : Inquiry for the item from 235****Oct 06, 2018

    Item 2,4 and 8 when will restock?

    Answer : [Re] Inquiry for the item from 235****

    Hi, sorry no restock at the moment. Thanks

  • Question : Inquiry for the item from Str****Jul 23, 2018

  • Question : Inquiry for the item from Str****Jul 23, 2018

  • Question : Inquiry for the item from Eva****May 20, 2018

+View all Notice, FAQ, Q&A >>
Sexy Bikini Swimwear | swimming dress | swimsuit | Diving suit | 2pcs 3pcs 4pcs set
Sexy Bikini Swimwear | swimming dress | swimsuit | Diving suit | 2pcs 3pcs 4pcs set
Item Q&A
  • Question : Inquiry related delivery from Jll****Oct 04, 2018

  • Question : Inquiry for the item from san****Apr 09, 2018

    Hi seller

    If I were to place order today,
    Can receive by Friday? Or can I self collect?

    Answer : [Re] Inquiry for the item from san****

    Hi, may I know which colour and size?

  • Question : black colorNov 03, 2015

    Hi seller, when black and hot pink color in stock?

    Answer : [Re] black color

    Hi,
    This item discontinued. No restock. Thanks

  • Question : Delivery missing?Mar 19, 2015

    Hi,

    My order of dresses have not arrived and it's more than a week. Your shipping date was 9 March. Is there a way to check?

    Answer : [Re] Delivery missing?

    Hi,

    As your order is send via normal mail, there is no tracking number. We will look out for return mail on our side. Thanks

  • Question : Delivery lead timeJul 25, 2014

    Hi,

    Can I know how long is the delivery for this item?

    Thanks

    Answer : [Re] Delivery lead time

    Hi,

    It take about a week. Thanks

100% Cotton Unisex Singlets Children Top Sleeveless Tee Shirt T-shirt Boys Girls Kids Clothes
100% Cotton Unisex Singlets Children Top Sleeveless Tee Shirt T-shirt Boys Girls Kids Clothes
Item Q&A
  • Question : Inquiry related delivery from sap****Sep 26, 2018

    my order no xx5183568 ~ xx518356873 (6 items) shipping status still in dispatch for more than 5 days. my shipping method qxpress SGP137309627. have u shipping the items with qxpress? I have order this since 16 sep and until now not even dispatch to qxpress? . very slow seller.... please react fast.

    Answer : [Re] Inquiry related delivery from sap****

    hi u can receive by this week. Thanks and sorry for the delay

Big Kids Pyjamas /Children Family Couple Pyjamas Set Up to size 180cm Boys Girls
Big Kids Pyjamas /Children Family Couple Pyjamas Set Up to size 180cm Boys Girls
Item Q&A
  • Question : Inquiry for the item from dar****Sep 21, 2018

  • Question : Inquiry for the item from val****Aug 09, 2018

    Hi, I'm looking for boys pj size 160 but I can't find it. May I know which designs have this size? Thanks.

    Answer : [Re] Inquiry for the item from val****

    Hi,

    Please look at group: PJO
    Thanks

  • Question : Inquiry related delivery from ade****Jan 12, 2018

    Hi seller
    Thanks to expedite my orders 242722027, 242722028,
    242722029 & 242722030
    Thank u

    Answer : [Re] Inquiry related delivery from ade****

    Noted

    Question : [Re] Inquiry related delivery from ade****

    Before CNY arrival thanks

    Answer : [Re] Inquiry related delivery from ade****

    Np

  • Question : Inquiry related delivery from ade****Jan 11, 2018

    Hi
    Thanks to expedite my orders 242621313 & 242621314
    Thank u

    Answer : [Re] Inquiry related delivery from ade****

    Hi,
    Had sms you. Thanks

  • Question : yet to receive the itemNov 24, 2017

    Hi I have received notification my item with SingPost tracking no already dispatch on 17th Nov but when I search it at SingPost it not traceable.

    Answer : [Re] yet to receive the item

    Hi,

    Sorry for the delay due to 1111, you should be able to see the tracking this few days and receive by next week.
    If you are not home at the time of delivery, it will be place in your mailbox. We will check to see if there is any return mail too.

    Thanks

    Question : [Re] yet to receive the item

    Still not yet arrive?

    Answer : [Re] yet to receive the item

    Hi,

    Had checked with Singpost, you should be able to receiving by tuesday. Thanks

+View all Notice, FAQ, Q&A >>
Family Pyjamas | Big Size Kids | Mum and Daughter | Children | Couples | Men | Women | Top Bottom
Family Pyjamas | Big Size Kids | Mum and Daughter | Children | Couples | Men | Women | Top Bottom
Item Q&A
  • Question : Inquiry for the item from dar****Sep 21, 2018

  • Question : Inquiry related delivery from nor****Mar 12, 2018

  • Question : Inquiry related cancel and refund from ivy****Mar 09, 2018

    Hi seller , i dint receive my parcel , why it showed delivered ? This is really irritating ! I’ve ordered it from 26/02/2018 , now its 09/03/2018 , somemore u send it by singpost smartpac instead of Qxpress !! Its really a bad online shopping experience !!

    Answer : [Re] Inquiry related cancel and refund from ivy****

    Hi,
    It is auto update as the parcel had been delivered. We send via smartpac if there is no pick from qxpress on the day of sending as it provide tracking as well. It will be placed in your mailbox if no one at home when they deliver. So please check your mailbox or your family members. Thanks

  • Question : Inquiry related delivery from ivy****Mar 06, 2018

    Hi , seller . Why i havent received my pyjamas ?

    Answer : [Re] Inquiry related delivery from ivy****

    Hi,

    You will be receiving before friday. Thanks

  • Question : Why I only recieve partial orderFeb 12, 2018

    Hi

    I have order 3 sets but only receive 2 sets?
    Please check.

    Thanks

    Regards
    yen leng

    Answer : [Re] Why I only recieve partial order

    Hi,
    Sorry we did not send out as supplier send us the wrong order. Currently, we have PJF07-L size instead of M. Let me know if L ok for you or we can refund you. Thanks

    Question : [Re] Why I only recieve partial order

    Hi,

    Sorry L is not ok. Please help to refund.
    Thanks

    Answer : [Re] Why I only recieve partial order

    Hi,
    Had refunded. Thanks

    Question : [Re] Why I only recieve partial order

    Thanks

    Answer : [Re] Why I only recieve partial order

    Welcome

+View all Notice, FAQ, Q&A >>
MADE IN KOREA Atomy HERBAL HAIR SHAMPOO CONDITIONER REDUCE HAIR LOSS FRIZZY TONIC TREATMENT
MADE IN KOREA Atomy HERBAL HAIR SHAMPOO CONDITIONER REDUCE HAIR LOSS FRIZZY TONIC TREATMENT
Item Q&A
  • Question : Inquiry for the item from sop****Sep 18, 2018

    hello...if u want to sell the same product as mine old use your own picture n description.please remove all my picture that u had copied immediately as all my picture have watermark else I will lodge to admin n it item will b removed.dont b a copycat here.

    Answer : [Re] Inquiry for the item from sop****

    sorry i dont see your watermark. will remove. thanks

Teens Girls Princess Dress Tops Blouses Skirts Pants Apparels Kids Children (Weekly new collection)
Teens Girls Princess Dress Tops Blouses Skirts Pants Apparels Kids Children (Weekly new collection)
Item Q&A
  • Question : Inquiry related delivery from sha****Sep 16, 2018

    Please advise delivery timeline for normal post and express mail. Thanks.

    Answer : [Re] Inquiry related delivery from sha****

    which item u looking at?

    Question : [Re] Inquiry related delivery from sha****

    This item.

    Answer : [Re] Inquiry related delivery from sha****

    This item need few days to restock. so u can choose normal mail as if u choose qxpress, we will not be able to send out immediately also.

    Question : [Re] Inquiry related delivery from sha****

    Can you advise when it will reach me. I need it by 1st Oct? Possible?

    Answer : [Re] Inquiry related delivery from sha****

    can please order now

Kids Mum Dad Matching Phone and EZ Link Landyard Adult Cute Unicorn Cartoon Adjustable length
Kids Mum Dad Matching Phone and EZ Link Landyard Adult Cute Unicorn Cartoon Adjustable length
Item Q&A
  • Question : Inquiry for the item from ms_****Aug 29, 2018

    I received the lanyard today. Can’t adjust the length. The stopper is loose. How to exchange?

    Answer : [Re] Inquiry for the item from ms_****

    Hi,
    If too heavy, the stopper will not be strong enough to hold it.

    Question : [Re] Inquiry for the item from ms_****

    Its not heavy i only hang pacifier

    Answer : [Re] Inquiry for the item from ms_****

    Hi,
    please request for cancel and refund. Thanks

Bedroom Slippers | Indoor House Slippers | Unisex | Comfortable Soft Craftholic Slippers Pouch Tsum
Bedroom Slippers | Indoor House Slippers | Unisex | Comfortable Soft Craftholic Slippers Pouch Tsum
Item Q&A
  • Question : Inquiry for the item from jen****Sep 11, 2018

    hi~got size for for 2year old

    Answer : [Re] Inquiry for the item from jen****

    Hi,

    Sorry we dont have. Thanks

    Question : [Re] Inquiry for the item from jen****

    Omay thank.u

    Answer : [Re] Inquiry for the item from jen****

    np

  • Question : 关于商品cbe****会员的咨询。Jul 15, 2018

    请问add on里面的P01,P02…是什么意思。
    另外我通常穿6号鞋,是你们的几号鞋呢?

    我想订爱心有包后跟的鞋

    Answer : [Re] 关于商品cbe****会员的咨询。

    你好,
    P01,P02 是加包包。 6号鞋是38-39, 爱心有包后跟建议40-41. 谢谢

    Question : [Re] 关于商品cbe****会员的咨询。

    可是在商店买鞋,有时介于36-37,
    如果尺寸错了,怎样退换?

    Answer : [Re] 关于商品cbe****会员的咨询。

    那就拿38-39的。退换在JURONG WEST.

    Question : [Re] 关于商品cbe****会员的咨询。

    好的,如果试穿OK会再买两双谢谢

    Answer : [Re] 关于商品cbe****会员的咨询。

    ok

    Question : [Re] 关于商品cbe****会员的咨询。

    您好,您送的鞋不是图片中的哪款,我需要有脚后跟包起来的。因为帮朋友买,现在才拆封、所以迟了通知。希望可以安排换货。而尺寸正好。

    Answer : [Re] 关于商品cbe****会员的咨询。

    我从发给你。

    Question : [Re] 关于商品cbe****会员的咨询。

    好的,那么我可以在jem Uniqlo外,退货给你吗?

    Answer : [Re] 关于商品cbe****会员的咨询。

    不用。发错的,你就收下吧

    Question : [Re] 关于商品cbe****会员的咨询。

    🤭还是退回给你,不好意思收下。不过去jem给你的日期还不能确定,再联系你。

    Answer : [Re] 关于商品cbe****会员的咨询。

    ok

    Question : [Re] 关于商品cbe****会员的咨询。

    收到您重发的鞋子。
    我等朋友的鞋退给我再联络您,感谢。

    Answer : [Re] 关于商品cbe****会员的咨询。

    我能否在这个星期三29/8, 6:30在jem Uniqlo门口把鞋子交给你。 我的电话90910536

    Question : [Re] 关于商品cbe****会员的咨询。

    Hi,
    真的不用还。谢谢

    Answer : [Re] 关于商品cbe****会员的咨询。

    好的感谢

    Question : [Re] 关于商品cbe****会员的咨询。

    np

  • Question : Inquiry for the item from hhj****Aug 26, 2018

    Hi, do you have the size for kids?
    If yes can I see the design?

    Answer : [Re] Inquiry for the item from hhj****

    Hi,
    currently, we dont have design for children yet. Thanks

  • Question : Inquiry for the item from reb****Aug 04, 2018

    Hey, do you do normal mai shipping?

    Answer : [Re] Inquiry for the item from reb****

    Hi,
    For slipper no as the item are quite big. Thanks

  • Question : Inquiry for the item from gra****Jul 04, 2018

    Will you restock tsum tsum slip on brown Color ?

    Answer : [Re] Inquiry for the item from gra****

    Hi,

    It had just been restocked. You can purchase now. Thanks

+View all Notice, FAQ, Q&A >>
Lowest Price! Korea EYE CHARM Double Eyelid Tape as low as $4
Lowest Price! Korea EYE CHARM Double Eyelid Tape as low as $4
Item Q&A
  • Question : Shipping - QxpressSep 05, 2018

    Hi, just wondering if i purchased above $50, free shipping is it via Qxpress? Thanks.

    Answer : [Re] Shipping - Qxpress

    yes it is

    Question : [Re] Shipping - Qxpress

    Thanks. If i place order today, can i receive it latest by next monday? As i will be off travelling for 2weeks.

    Answer : [Re] Shipping - Qxpress

    Hi, by Monday no problem. Thanks

    Question : [Re] Shipping - Qxpress

    Okie, just placed the order. Hope that can receive by next monday. Thanks :)

    Answer : [Re] Shipping - Qxpress

    thank you so much :)

    Question : [Re] Shipping - Qxpress

    no

  • Question : Cute to go Flip Flop bottle 350ml - purpleSep 05, 2018

    Hi, Would like to know whether you will be replenishing new stock for the above Cute to go flip flop bottle 350ml? Thank you.

    Answer : [Re] Cute to go Flip Flop bottle 350ml - purple

    Hi,
    This is limited edition. No stock and no replenishing as of now. Thanks

  • Question : Inquiry related delivery from mab****May 09, 2018

    I ordered in 26 April but till now I have not received my parcel.

    Answer : [Re] Inquiry related delivery from mab****

    Hi,i would like to check if the parcel had shipped out.Thank you

    Question : [Re] Inquiry related delivery from mab****

    My order nos: 254779402

    Answer : [Re] Inquiry related delivery from mab****

    Hi,
    Sorry your parcel was previously return back to us. We will resend out to you tomorrow. Sorry for the delay. Thanks

    Question : [Re] Inquiry related delivery from mab****

    May i know why is the parcel returned back?

    Answer : [Re] Inquiry related delivery from mab****

    Hi, sorry our fault as address was written wrongly.

    Question : [Re] Inquiry related delivery from mab****

    Ok

    Answer : [Re] Inquiry related delivery from mab****

    thanks

  • Question : Totoro SlippersJan 31, 2018

    Hi Seller,

    How do I select the desired Totoro design?

    Answer : [Re] Totoro Slippers

    You can see select the size and design on Dropbox and add to cart

    Question : [Re] Totoro Slippers

    I selected the size but there's only one option (Totoro 02 bedroom slippers) for design. There should be 3 different designs to choose from.

    Answer : [Re] Totoro Slippers

    Hi,
    Currently, we only bring in Totoro 02. Thanks

  • Question : Inquiry for the item from yin****Jan 29, 2018

+View all Notice, FAQ, Q&A >>
SG Seller★Authentic Tupperware Thirstquake Tumbler with Pouch Water Bottles Gift Set★
SG Seller★Authentic Tupperware Thirstquake Tumbler with Pouch Water Bottles Gift Set★
Item Q&A
  • Question : Inquiry for the item from kev****Sep 02, 2018

    Dear seller

    Is the bottle microwave safe?

    Answer : [Re] Inquiry for the item from kev****

    Hi,
    It is not advisable to microwave the bottle. Thanks

Boys n Girls Thermal Swimwear / swim suit Kids/ Children and Baby swimsuit swimming costume
Boys n Girls Thermal Swimwear / swim suit Kids/ Children and Baby swimsuit swimming costume
Item Q&A
  • Question : Inquiry for the item from cyl****Aug 04, 2018

  • Question : Inquiry for the item from viv****Apr 28, 2018

    Hi, is design C thermal also?

    Answer : [Re] Inquiry for the item from viv****

    Hi,
    Yes, it is also thermal. Thanks

  • Question : Design BFeb 21, 2018

    Hi,

    My son is 5 months old around 65cm and 7kg.
    Can he fits design B blue colour size S?

    Thanks.

    Answer : [Re] Design B

    Hi,

    Design B Small size fits 6 months but the velcro is adjustable so you can tape it slight smaller to fit your son. Thanks

  • Question : Inquiry for the item from pop****Jan 02, 2018

    Hi Seller. Just to check if its measure by inch or cm? I measured by cm seems not correct?

    Please advice!

    Answer : [Re] Inquiry for the item from pop****

    Hi, which design u looking at?

    Hi, which design u looking at?
    (Jan 02, 2018 18:22)

    Question : [Re] Inquiry for the item from pop****

    Design A n C

    Answer : [Re] Inquiry for the item from pop****

    Hi,

    They are measured laid flat 1 side only. It is in cm.

    Design C go by height.

  • Question : [Cancel / Refund] Related InquiriesMar 08, 2017

    Hi, but I am ready to top up and buy another item. But what is exact adress? Or contact details?

    Answer : [Re] [Cancel / Refund] Related Inquiries

    Hi,

    No problem. Please email the items you wish to exchange to sales@ez-styles.com for future discussion.

    Thanks

+View all Notice, FAQ, Q&A >>
Luggage / Big Foldable Expandable Travel Bag / Cabin Bag / Backpack / Shoe Bag /Shopping Bags
Luggage / Big Foldable Expandable Travel Bag / Cabin Bag / Backpack / Shoe Bag /Shopping Bags
Item Q&A
  • Question : Inquiry for the item from Mon****Jun 26, 2018

    Hi, may I know is there two zip for me to put lock? Thank you.

    Answer : [Re] Inquiry for the item from Mon****

    Hi,

    Sorry there is only 1 zip. Thanks

女人我最大 Hair Styling Tools/Donut/Bun Maker Magic Velcro Hair Clip/French Twist Maker
女人我最大 Hair Styling Tools/Donut/Bun Maker Magic Velcro Hair Clip/French Twist Maker
Item Q&A
  • Question : Magic LeverageMay 13, 2018

    Hi Seller, does item Magic Leverage come with the stick that helps to pull out hair from the hair curler? I read a
    feedback from a buyer saying that the stick was not in the package when she received the item.

    Answer : [Re] Magic Leverage

    Hi,

    Had checked, it come with the stick. Thanks

    Question : [Re] Magic Leverage

    Thank you so much for your prompt reply. So to speak, if the product comes without the stick, you will replace it for me? I need to ensure before making a purchase as there was a customer feedback that she did not receive one and I am not sure if you have sent her the stick separately.

    Answer : [Re] Magic Leverage

    np will check for u before I mail out

  • Question : Inquiry for the item from jan****Dec 13, 2017

    Hi is the velcro donut same size as the small donut?

    Answer : [Re] Inquiry for the item from jan****

    Hi, it is slightly bigger only. Between small and big donut. Thanks

  • Question : 114268939 (Oct 29, 2017 )Nov 08, 2017

    dear seller, i order on 28/10, but till today i still haven received my item yet ??????? my order number is 114268939
    (Oct 29, 2017 ), i feel more than 7 days d

    Answer : [Re] 114268939 (Oct 29, 2017 )

    Hi,

    We have checked, you should be receiving today or tomorrow in your mailbox. Please check again. Thanks and sorry for the delay.

    Question : [Re] 114268939 (Oct 29, 2017 )

    ok thanks ,hope can received by today

    Answer : [Re] 114268939 (Oct 29, 2017 )

    Thanks

  • Question : donut spongeJul 31, 2016

    Hi do you still have small size for donut sponge? Black will be good.

    Answer : [Re] donut sponge

    Hi,

    It is available. Thanks

  • Question : U pinsMar 27, 2015

    Hi

    I would love to buy the u pins. Is it possible just to buy it as I only see that as a add on items

    Pls advise

    TQ

    Answer : [Re] U pins

    Hi,

    Will reply you via sms. Thannks

+View all Notice, FAQ, Q&A >>
Hair Accessories Rubber Bands Hair Clips Hair Bands Hair Pins Peppa Pig Frozen Kids from $1.50
Hair Accessories Rubber Bands Hair Clips Hair Bands Hair Pins Peppa Pig Frozen Kids from $1.50
Item Q&A
  • Question : (Date : May 08, 2018 / Cart no. : 118690392)May 14, 2018

    Hi,

    Can i know when i will receive the missing item?

    Answer : [Re] (Date : May 08, 2018 / Cart no. : 118690392)

    Hi,
    Had send out but singpost do not deliver on weekend so please check your mailbox this few days. Thanks

  • Question : Urgent! Please Help!Apr 20, 2018

    Hi Seller,

    I have just placed an order with you and I need them urgently next week. Please help to send the order out as soon as you can. Thanks alot!!!!!!

    Answer : [Re] Urgent! Please Help!

    Sms u now

  • Question : Inquiry for the item from low****Apr 04, 2018

    Hi, would like to enquire about the availability restock date of Group G code HA009. When will be the nearest restock of this product. Thanks.

    Answer : [Re] Inquiry for the item from low****

    Hi,
    Mostly it will not be restock as supplier might stop producing. Thanks

  • Question : Inquiry related delivery from ade****Mar 21, 2018

    Hi
    Thanks to expedite my orders
    250676282
    250676283
    250676284

    Thank u

    Answer : [Re] Inquiry related delivery from ade****

    Noted. Will send out tomorrow. Thanks

  • Question : Inquiry related cancel and refund from ade****Jan 17, 2018

    Hello
    I've placed 3 orders how come only received 2 items? Where's the other hair accessories as per attached went to? Pls inform if there's no stock? Don't just keep quiet and send me 2 items only??
    Pls refund for my missing item!

    Answer : [Re] Inquiry related cancel and refund from ade****

    This is only what I received that's on my hair and hand. Where's Group A HA005??

    Question : [Re] Inquiry related cancel and refund from ade****

    This is only what I received that's on my hair and hand. Where's Group A HA005??

    Answer : [Re] Inquiry related cancel and refund from ade****

    My 3 orders only received 2??

    Question : [Re] Inquiry related cancel and refund from ade****

    Hi,
    We did left a memo to tell you that A05 will be send out to you in another 3days. Let me know if you like to wait. Else we can also refund you. Thanks

    Answer : [Re] Inquiry related cancel and refund from ade****

    Oh ok I didn't see any memo...shall wait another 3 days then thanks

    Question : [Re] Inquiry related cancel and refund from ade****

    Ok thanks

+View all Notice, FAQ, Q&A >>
Girls Princess Gowns Dresses Dress Blouses Skirts Apparels Kids Children Party Wedding Flower
Girls Princess Gowns Dresses Dress Blouses Skirts Apparels Kids Children Party Wedding Flower
Item Q&A
  • Question : GD02 in Lilac/Light PurpleApr 30, 2018

    Hello there, I am looking for two flower girl dresses for a wedding on 12 May. Is it possible to have GD02 made in a light lilac or pale purple? The girls are 115 cm and 122 cm in height.

    Answer : [Re] GD02 in Lilac/Light Purple

    Hi,

    We only do those colors as stated. Thanks

    Question : [Re] GD02 in Lilac/Light Purple

    Thank you. When can i receive the order if I were to put through the transaction today? I can do self-collection if that helps?

    Answer : [Re] GD02 in Lilac/Light Purple

    Hi,
    Will be able to send out within a week.
    Send by qxpress delivery.
    Thanks

    Question : [Re] GD02 in Lilac/Light Purple

    Great so we will receive by 08 May? Also do you sell the matching hairbands?
    I saw customer reviews that the blue dress doesnt match the images on your site. Does the silver and champagne match the photos on your site?

    Answer : [Re] GD02 in Lilac/Light Purple

    Hi, yes silver and champagne more match. We don't sell the matching hair band but can give you free tiara. Thanks

    Question : [Re] GD02 in Lilac/Light Purple

    thank you! Can we have two tiaras for the two dresses please? The girls are 122cm (very thin) and 115cm (chubbier heehee) in height... do you recommend that we can order the same size of 120cm for both?

    Answer : [Re] GD02 in Lilac/Light Purple

    Yes same size for both

    Question : [Re] GD02 in Lilac/Light Purple

    thank you! Ive ordered the items.

    Answer : [Re] GD02 in Lilac/Light Purple

    OK THANKS

  • Question : Inquiry related delivery from mit****Feb 19, 2018

    Hi. I need hen GD02 purple 120 cm by Friday. Can you help. I am willing to collect as well. If you confirm. I can order.

    Thanks
    Vijay
    93394885

    Answer : [Re] Inquiry related delivery from mit****

    Hi,
    Due to festive, we would not be in time as this item are hadmade. Thanks

★NEW ARRIVAL★ Wrist Pouch / Wrist Bag / Wristlet Japan Styles
★NEW ARRIVAL★ Wrist Pouch / Wrist Bag / Wristlet Japan Styles
Item Q&A
  • Question : Inquiry for the item from aut****Apr 18, 2018

    hi, may i know if i can put a long wallet (around 19-20cm) into the bag if i am gonna hold it as per photo?

    Answer : [Re] Inquiry for the item from aut****

    Hi,

    It might look odd as the wrist bag is cloth material. Thanks

Family Wear / Apparel/Tee/Family T-shirt/Parent-child/Family Dress/Couple T-shirt/亲子装/Family T-shirt
Family Wear / Apparel/Tee/Family T-shirt/Parent-child/Family Dress/Couple T-shirt/亲子装/Family T-shirt
Item Q&A
  • Question : Inquiry for the item from teo****Feb 07, 2018

    Hi seller! I m not going to confirm the delivery cox it takes more than a week and u have delivery wrongly . Mum u give me dad one M size! How can u do this? I need it for CNY

    Answer : [Re] Inquiry for the item from teo****

    Hi,

    Can you please check your order?
    Your order is indeed 1 x M(Dad) and 1 x L(Dad) and we send out correctly.
    You may login to your q-account to check.
    You might have order it wrongly.

    Thanks

  • Question : Wrong size order. Can exchange XXL for XLJan 22, 2018

  • Question : Inquiry related delivery from who****Jun 23, 2017

    219522762

    I have requested for Qxpress, why is my item being sent out using SmartPac? It's been 2 days, smartPac tracking is still not available.

    Answer : [Re] Inquiry related delivery from who****

    Hi,

    Sorry, we have updated the wrong tracking number. Due to festive season, there is a slight delay of sending out. You can expect to receive your items latest by Thursday. We will message you once the tracking from qxpress become available. Thanks

    Question : [Re] Inquiry related delivery from who****

    28 June, Wednesday. Qxpress tracking still not reflected. Are you sure I can receive my order tomorrow? The long delay is very disappointing.

    Answer : [Re] Inquiry related delivery from who****

    Hi,

    We will not be able to edit. Will you be at home tomorrow 10am-5pm or 5pm to 10pm? Which slot you prefer? We are arranging delivery for you by uparcel to receive tomorrow as qxpress fail to pick up today. Let me know. Thanks

    Question : [Re] Inquiry related delivery from who****

    Between 10am to 5pm is good.
    Thank you

    Answer : [Re] Inquiry related delivery from who****

    Hi,

    As we gotten your reply late, we are not in time to arrange for delivery today 10am to 5pm. But we have send via qxpress.
    You can receive tomorrow and see the tracking status this evening.

    http://www.qxpress.asia/eng/html/customer_tracking.html

    Tracking: SG844818

    Thanks and sorry for the delay.

  • Question : Inquiry related delivery from who****Jun 28, 2017

    You mentioned the SmartPqc tracking reflected was an error and my items will be sent via Qxpress and should reach me latest by Thursday. It's Wednesday now, Qxpress tracking is still not updated. Are you sure I will receive my items by tomorrow?
    The delay is disappointing.

    Answer : [Re] Inquiry related delivery from who****

    Hi,

    We will not be able to edit. Will you be at home tomorrow 10am-5pm or 5pm to 10pm? Which slot you prefer? We are arranging delivery for you by uparcel to receive tomorrow as qxpress fail to pick up today. Let me know. Thanks

    Question : [Re] Inquiry related delivery from who****

    Between 10am to 5pm is good.
    Thank you.

    Answer : [Re] Inquiry related delivery from who****

    Hi,

    As we gotten your reply late, we are not in time to arrange for delivery today 10am to 5pm. But we have send via qxpress.
    You can receive tomorrow and see the tracking status this evening.

    http://www.qxpress.asia/eng/html/customer_tracking.html

    Tracking: SG844818

    Thanks and sorry for the delay.

  • Question : [About Item] Related InquiriesJan 23, 2017

    Hi, are denim family set still have stock?

    Answer : [Re] [About Item] Related Inquiries

    Hi,

    Those not in option meaning out of stock. Item will only restock after CNY. Thanks

+View all Notice, FAQ, Q&A >>
Children Windbreaker Winter Jacket Coat Girls winter Wear Kids Autumn Blazer Cardigan
Children Windbreaker Winter Jacket Coat Girls winter Wear Kids Autumn Blazer Cardigan
Item Q&A
  • Question : Inquiry for the item from ver****Jan 18, 2018

    Dear seller, is the windbreaker water proof? Thank you.

    Answer : [Re] Inquiry for the item from ver****

    Hi,
    Not total waterproof as it is cotton inner layer. Thanks

    Question : [Re] Inquiry for the item from ver****

    Hi, outside material is water proof ? Thanks!

    Answer : [Re] Inquiry for the item from ver****

    Hi,

    Outer layer is made of polyester fiber, water resistant but not waterproof. Thanks

  • Question : 235641651Nov 28, 2017

    please advise how do i go for unclaim refund. i did not see this option on screen. can you assist.

    Answer : [Re] 235641651

    Hi,

    Please refers to below link:
    https://www.qoo10.sg/gmkt.inc/CS/NHelpFaqList.aspx?searchkind=E6#none

    Thanks

  • Question : Order Number : 235641651 - item not receivedNov 27, 2017

    i still have not receive my item . please advise urgently . its a bit ridiculous base on your explaination that the delivery is delay due to 11/11 . when other items i purchase has arrived.

    Answer : [Re] Order Number : 235641651 - item not received

    Hi,

    As the item is normal mail, we cant check. There might be a chance of lost mail. We will have to wait to see if there is any return mail. Alternatively, you may request for unclaim refund. Should you receive the item after that, kindly let us know. Thanks

  • Question : Order Number : 235641651 - item not receivedNov 22, 2017

    i still did not receive the item although your shipping show sent out on 16/11/17. please advise

    Answer : [Re] Order Number : 235641651 - item not received

    Hi,

    Might have some delay due to 1111, we will also look out for return mail. Thanks

  • Question : WindbreakerNov 09, 2017

    Hi Seller,
    Is 140 big for primary 2 goer?
    May I know what material the windbreaker is made of?
    What is the weight of the windbreaker? I want to put it in her schoolbag.
    Thank you.

    Answer : [Re] Windbreaker

    Hi,

    Size 140 is based on height 140cm. Inner layer is cotton and outer layer is polyester. Weight based on height. It is quite light weight and can roll in school bag. Thanks

    Question : [Re] Windbreaker

    thanks Seller

    Answer : [Re] Windbreaker

    welcome

+View all Notice, FAQ, Q&A >>
Personalised Rhinestones Pencil Case/ Pouch for Children Days Teachers Day 100% cotton canvas Bag
Personalised Rhinestones Pencil Case/ Pouch for Children Days Teachers Day 100% cotton canvas Bag
Item Q&A
  • Question : Inquiry for the item from cin****Jan 17, 2018

  • Question : Pouch #1Dec 02, 2017

    Hi,
    If I order 3 pieces of pouch #1 on Monday, will I be able to receive by Qxpress on Friday? Cos ai am flying off the weekend. Thanks!

    Answer : [Re] Pouch #1

    Yes u will be able to receive. Thanks

  • Question : Inquiry related delivery from sun****Aug 22, 2017

  • Question : Inquiry for the item from moo****Aug 17, 2017

    Can i check how long it takes to deliver after ordered? Can self collect?

    Answer : [Re] Inquiry for the item from moo****

    Hi,

    No self collection. May I know which design you looking at so I can advise you? Thanks

Super Durable Cotton Hand Wrist Strap Lanyard for Camera Cell Phone iPod | Water bottles
Super Durable Cotton Hand Wrist Strap Lanyard for Camera Cell Phone iPod | Water bottles
Item Q&A
  • Question : Inquiry related delivery from kev****Dec 11, 2017

  • Question : CART NO. 113905871Oct 19, 2017

    Hello,

    Regarding my order (Cart No. 113905871 - Order Nos. 231595988, 231595989, 231595990 & 231595991), I had received email on 15/Oct that my order had been sent out on 15/Oct by Singpost Smartpac / SM601191324SG, however, Tracking Result showed 'Item status not found in the system'.

    Up to today (19/Oct), I have not received the items yet. Pls double check and kindly inform me the correct Tracking No. so that I can do further tracking of the items.

    Thanks,
    Yvonne

    Answer : [Re] CART NO. 113905871

    TRACKING NO. STATUS POSTING DATE STATUS DATE
    SM601191324SG Item status not found in the system. - -

    Question : [Re] CART NO. 113905871

    Hi,

    Sorry for the delay, item will be send out tomorrow as we found some of your item out of stock when packing. Tracking shall be available soon. You should be able to receive latest next week. Thanks

    Answer : [Re] CART NO. 113905871

    Hi,

    Tks and noted your reply. Didn't mean to push you, just that I received Qoo10's email today, asking me to confirm receipt, that's why just checking with you for current status.

    Thanks!

    Question : [Re] CART NO. 113905871

    NP. Thanks

  • Question : 4 working daysAug 21, 2014

    4 working day already since its been on delivery, I still havent receive

    Answer : [Re] 4 working days

    Dear customer

    Your inquiry will soon be confirmed and answered by the seller.

    ※ Inquiries related to Payment, Cancellation and any Urgent issue can possibly be dealt from CS team.

    Thanks & Best regards

    P.S. The information is also sent to the seller to meditate this case.


    Hi,

    Saw you receive on 22aug. Thanks

  • Question : pls adviseJul 04, 2014

    Do u have bulk purchase like 5 boxes in cheaper price?

    Answer : [Re] pls advise

    Hi,

    We actually give free gifts like free lashes. You may leave the free eyelashes that you like to have and we try to see if we can give. Or you may email to sales@ez-styles.com

    Thanks

Sweater Set for Girls Boys Children Pants Tops Kids Sporty
Sweater Set for Girls Boys Children Pants Tops Kids Sporty
Item Q&A
  • Question : Inquiry for the item from lin****Dec 05, 2017

  • Question : SizeNov 17, 2017

    Dear Seller,

    May I know this item SS01 (Size 140) can fit a 9 years old girls?
    Between this item come in top and bottom as a complete set?

    Awaits for your reply.

    Regards,
    Paula

    Answer : [Re] Size

    Yes it come in both top and bottom as a set

  • Question : BrokenDec 17, 2015

    Broken hair clip was sent to me. Please resend. Thank you.

    Answer : [Re] Broken

    Hi,

    Thanks for the picture.
    We had refund the amount via qoo10.
    Kindly login to your q-account to check.

    Sorry for the inconvenience caused.

  • Question : Faulty itemDec 14, 2015

    Hi, a faulty item was sent to me. I e-mailed the seller 4 days ago but I've yet to receive a reply.

    Answer : [Re] Faulty item

    Hi,

    Had request qoo10 to refund you as we have got no more stock for this item at the moment. You will see the refund when you login to your q-account in a few days.

    Thanks

  • Question : GROUP Z HA010Nov 21, 2015

    Hi, i only receive the mickey clip, short of strawberry and kitty.. can double check again? thanks

    Answer : [Re] GROUP Z HA010

    Hi,

    You did not order the mickey clip, that a free item for you. Thanks

    Question : [Re] GROUP Z HA010

    opps.. sorry i tot i did buy that too.. sorry.. thanks for the free gift!

    Answer : [Re] GROUP Z HA010

    welcome

+View all Notice, FAQ, Q&A >>
Cute Pin Badges Brooch for School Bags and Clothes Decoration
Cute Pin Badges Brooch for School Bags and Clothes Decoration
Item Q&A
  • Question : Inquiry related delivery from sel****Nov 06, 2017

    Hi, is it possible to self collect? I need it by this friday.

    Answer : [Re] Inquiry related delivery from sel****

    Hi,

    Self collect only available at Jurong west. May I know which design you looking at?

Kids Frozen | Peppa Pig | My Little Pony Hair Accessories Clips| Rubber Bands | Necklace | Tiara
Kids Frozen | Peppa Pig | My Little Pony Hair Accessories Clips| Rubber Bands | Necklace | Tiara
Item Q&A
  • Question : Inquiry for the item from jay****Oct 27, 2017

  • Question : [About Item] Related InquiriesJan 05, 2017

    Hi, any restock for ribbon hairties?

    Answer : [Re] [About Item] Related Inquiries

    Hi,

    May I know which ribbon hair tie you referring to? Please give me the product code so I can help to check.

    Thanks

    Question : [Re] [About Item] Related Inquiries

    Hi, they are ribbon hairties KA001/002/003/005/018/020. Thanks!

    Answer : [Re] [About Item] Related Inquiries

    Hi,

    If you can select from the option meaning it is in stock. Thanks

    Question : [Re] [About Item] Related Inquiries

    Hi, i cant select hence i want to know if you will be restocking them:)

    Answer : [Re] [About Item] Related Inquiries

    Hi,

    Please email to sales@ez-styles.com to reserve your items and we will inform you once it arrive about 1-2 week. Thanks

  • Question : Order no. 169366508Apr 06, 2016

    Hi, regarding my order number above. I had ordered the wrong item. Can I change to any other my little pony hair clip instead? Thanks.

    Answer : [Re] Order no. 169366508

    ok will change for u

    Question : [Re] Order no. 169366508

    That's great. Thanks!

    Answer : [Re] Order no. 169366508

    welcome

  • Question : missing itemFeb 11, 2016

    i have ordered a set of Frozen rubber band and hair clip under cart no: 100691811

    I only received the hair clip KA012 under Order no:162519010

    But there was no sight of the rubber band KA003 under Order no: 162519011.

    Please check and advise urgently. Thanks

    Answer : [Re] missing item

    Hi,

    Think item was lost somewhere. Anyway, we had refund the amount to you via qoo10. Please check. Thanks

  • Question : Frozen rubber bandsJan 02, 2016

    Hi,

    Will there be restock of the frozen rubber bands?

    Answer : [Re] Frozen rubber bands

    Hi,
    Restock in 1-2 weeks. Thanks

+View all Notice, FAQ, Q&A >>
Black to School Hair Accessories | Kids | Children | Girls | Hair Clips | Hair Bands | Rubber Bands
Black to School Hair Accessories | Kids | Children | Girls | Hair Clips | Hair Bands | Rubber Bands
Item Q&A
  • Question : about itemJul 03, 2017

    Hi :)
    Do u have an email?

    Answer : [Re] about item

    sales@ez-styles.com

Handmade False/Fake Eyelashes as low as $2.90 | Ardell Glue | DUO Glue | Eyelid Tape | Beauty Tools
Handmade False/Fake Eyelashes as low as $2.90 | Ardell Glue | DUO Glue | Eyelid Tape | Beauty Tools
Item Q&A
  • Question : Inquiry for the item from cin****Jun 05, 2017

    Hi, may I check if you will be stocking up for trendy eyelashes L05? I would like to order more boxes.

    Answer : [Re] Inquiry for the item from cin****

    Hi, restock take about 1 week. Do email to sales@ez-styles.com to reserve. We will inform you once it arrive. Thanks

    Question : [Re] Inquiry for the item from cin****

    Ok thank you!

    Answer : [Re] Inquiry for the item from cin****

    welcome

  • Question : L02 luxury eyelashMay 24, 2017

    Hi, may i know when is L02 luxury eyelash restocked?

    Answer : [Re] L02 luxury eyelash

    Hi,

    It will usually take about 1 week. Should you be interested, please drop us a email ay sales@ez-styles.com and we will contact us once it arrive.

  • Question : premium eyelashNov 29, 2016

    Hi, may i know L05 premium eyelash when restocking?

    Answer : [Re] premium eyelash

    Hi,

    mostly restock in 1-2 weeks. We can inform you once it is available. You may drop us email at sales@ez-styles.com

    Thanks

  • Question : Trendy Eyelashes L05Jul 06, 2016

    Hi,

    May I know if you will restocking trendy eyelashes L05?

    Thank you.

    Answer : [Re] Trendy Eyelashes L05

    Hi,

    Items will restock in 1-2weeks. Thanks

  • Question : Made of whatJul 01, 2016

    Can i know this fake eyelashes made from plastik or animals/human hair?

    Answer : [Re] Made of what

    Hi,

    It is made from man-made fiber. Thanks

+View all Notice, FAQ, Q&A >>