Q&A board

Q & A Lists
Item Question & Answer
Children Winter Jacket Coat Girls winter Wear Kids Autumn Blazer Cardigan Wind Breaker
Children Winter Jacket Coat Girls winter Wear Kids Autumn Blazer Cardigan Wind Breaker
Item Q&A
  • Question : Type: Coat (Autumn-Winter)Jun 18, 2018

    Hi,

    For the Autumn-winter coat, should I get size 100 or 110?
    She is 4 years old and around 100cm tall.

    Is pink instock?

    Thanks.

    Answer : [Re] Type: Coat (Autumn-Winter)

    when u need it? U can receive in a week. We suggest getting 110cm for height 100cm

    Question : [Re] Type: Coat (Autumn-Winter)

    ok thanks. I need it in July. not so urgent. the winter version is much thicker? Suitable for what weather? If around 12 degrees should take autumn-winter or winter?

    Answer : [Re] Type: Coat (Autumn-Winter)

    Hi,
    If 12 degree for Autumn u might need to wear additional clothes before coat for extra warm. If winter coat, you can wear something lighter inside. Thanks

  • Question : Inquiry for the item from nad****Mar 01, 2018

  • Question : SizeFeb 14, 2018

    Hi, for autumn-winter coat, what is the suitable size for age between 18-24 months?

    Answer : [Re] Size

    Smallest for height 90cm. U may refers to size chart. Thanks

  • Question : suitable for degree between 5-15degrees?Jan 16, 2018

    Can I know your coat for autumn-winter wear is it suitable for 5-15degrees?
    or should I get the winter wear instead?

    Answer : [Re] suitable for degree between 5-15degrees?

    Hi,
    I suggest winter coat as if get autumn your gal would need to wear other layer of clothes inside to keep it more warm. Thanks

Bedroom Slippers | Indoor House Slippers | Unisex | Comfortable Soft Craftholic Slippers Pouch Tsum
Bedroom Slippers | Indoor House Slippers | Unisex | Comfortable Soft Craftholic Slippers Pouch Tsum
Item Q&A
  • Question : Inquiry for the item from Ste****May 31, 2018

  • Question : Inquiry for the item from qua****May 23, 2018

  • Question : enquiryMar 15, 2018

    Hi Can i check if CH06 got bigger size will restock? and can i know when Baymax slipper when will re-stock?

    Answer : [Re] enquiry

    Hi,

    It will restock next week but both no bigger size. Thanks

  • Question : Inquiry related delivery from sha****Feb 08, 2018

    It's been a week and I've not received my items. Order no. 245943812 & 245943813.

    Answer : [Re] Inquiry related delivery from sha****

    Hi,

    Sorry due to festive shipment had been delayed. We have just send out your orders and we can receive before CNY. Thanks

  • Question : restockDec 12, 2017

    Hi

    can check if craftholic CH08 will be restocked?

    Answer : [Re] restock

    No. Cos supplier still no stock

+View all Notice, FAQ, Q&A >>
Children Windbreaker Winter Jacket Coat Boys winter Wear Kids Autumn Blazer Cardigans
Children Windbreaker Winter Jacket Coat Boys winter Wear Kids Autumn Blazer Cardigans
Item Q&A
  • Question : Inquiry for the item from sze****May 25, 2018

    Ho do you have bj04 (dark blue cars) in ready stock? I need it urgently

    My boy is 3yo, 95cm what size should I get?

    Answer : [Re] Inquiry for the item from sze****

    hi now we have bj02-110 u see if ok for u

  • Question : Inquiry for the item from spa****Mar 01, 2018

    Hi for BJ2 is it ready stock in singapore?
    Can send out directly after pay? Cause need asap. Pls info. thx

    Answer : [Re] Inquiry for the item from spa****

    Hi,
    Please advise design and size u looking at. Thanks

HAREM ANTI MOSQUITOES LANTERN PANTS  BOY GIRL UNISEX CHILDREN KIDS CASUAL COOLING SOFT COTTON BOTTOM
HAREM ANTI MOSQUITOES LANTERN PANTS BOY GIRL UNISEX CHILDREN KIDS CASUAL COOLING SOFT COTTON BOTTOM
Item Q&A
  • Question : Inquiry for the item from Eva****May 20, 2018

  • Question : Inquiry for the item from ira****Nov 01, 2017

    When is code 04 will arrive..?
    Size 140 for hw old..?

    Answer : [Re] Inquiry for the item from ira****

    Hi, HP04 discontinued. Size 140 is for height 135cm to 140cm.

女人我最大 Hair Styling Tools/Donut/Bun Maker Magic Velcro Hair Clip/French Twist Maker
女人我最大 Hair Styling Tools/Donut/Bun Maker Magic Velcro Hair Clip/French Twist Maker
Item Q&A
  • Question : Magic LeverageMay 13, 2018

    Hi Seller, does item Magic Leverage come with the stick that helps to pull out hair from the hair curler? I read a
    feedback from a buyer saying that the stick was not in the package when she received the item.

    Answer : [Re] Magic Leverage

    Hi,

    Had checked, it come with the stick. Thanks

    Question : [Re] Magic Leverage

    Thank you so much for your prompt reply. So to speak, if the product comes without the stick, you will replace it for me? I need to ensure before making a purchase as there was a customer feedback that she did not receive one and I am not sure if you have sent her the stick separately.

    Answer : [Re] Magic Leverage

    np will check for u before I mail out

  • Question : Inquiry for the item from jan****Dec 13, 2017

    Hi is the velcro donut same size as the small donut?

    Answer : [Re] Inquiry for the item from jan****

    Hi, it is slightly bigger only. Between small and big donut. Thanks

  • Question : 114268939 (Oct 29, 2017 )Nov 08, 2017

    dear seller, i order on 28/10, but till today i still haven received my item yet ??????? my order number is 114268939
    (Oct 29, 2017 ), i feel more than 7 days d

    Answer : [Re] 114268939 (Oct 29, 2017 )

    Hi,

    We have checked, you should be receiving today or tomorrow in your mailbox. Please check again. Thanks and sorry for the delay.

    Question : [Re] 114268939 (Oct 29, 2017 )

    ok thanks ,hope can received by today

    Answer : [Re] 114268939 (Oct 29, 2017 )

    Thanks

  • Question : donut spongeJul 31, 2016

    Hi do you still have small size for donut sponge? Black will be good.

    Answer : [Re] donut sponge

    Hi,

    It is available. Thanks

  • Question : U pinsMar 27, 2015

    Hi

    I would love to buy the u pins. Is it possible just to buy it as I only see that as a add on items

    Pls advise

    TQ

    Answer : [Re] U pins

    Hi,

    Will reply you via sms. Thannks

+View all Notice, FAQ, Q&A >>
Hair Accessories Rubber Bands Hair Clips Hair Bands Hair Pins Peppa Pig Frozen Kids from $1.50
Hair Accessories Rubber Bands Hair Clips Hair Bands Hair Pins Peppa Pig Frozen Kids from $1.50
Item Q&A
  • Question : (Date : May 08, 2018 / Cart no. : 118690392)May 14, 2018

    Hi,

    Can i know when i will receive the missing item?

    Answer : [Re] (Date : May 08, 2018 / Cart no. : 118690392)

    Hi,
    Had send out but singpost do not deliver on weekend so please check your mailbox this few days. Thanks

  • Question : Urgent! Please Help!Apr 20, 2018

    Hi Seller,

    I have just placed an order with you and I need them urgently next week. Please help to send the order out as soon as you can. Thanks alot!!!!!!

    Answer : [Re] Urgent! Please Help!

    Sms u now

  • Question : Inquiry for the item from low****Apr 04, 2018

    Hi, would like to enquire about the availability restock date of Group G code HA009. When will be the nearest restock of this product. Thanks.

    Answer : [Re] Inquiry for the item from low****

    Hi,
    Mostly it will not be restock as supplier might stop producing. Thanks

  • Question : Inquiry related delivery from ade****Mar 21, 2018

    Hi
    Thanks to expedite my orders
    250676282
    250676283
    250676284

    Thank u

    Answer : [Re] Inquiry related delivery from ade****

    Noted. Will send out tomorrow. Thanks

  • Question : Inquiry related cancel and refund from ade****Jan 17, 2018

    Hello
    I've placed 3 orders how come only received 2 items? Where's the other hair accessories as per attached went to? Pls inform if there's no stock? Don't just keep quiet and send me 2 items only??
    Pls refund for my missing item!

    Answer : [Re] Inquiry related cancel and refund from ade****

    This is only what I received that's on my hair and hand. Where's Group A HA005??

    Question : [Re] Inquiry related cancel and refund from ade****

    This is only what I received that's on my hair and hand. Where's Group A HA005??

    Answer : [Re] Inquiry related cancel and refund from ade****

    My 3 orders only received 2??

    Question : [Re] Inquiry related cancel and refund from ade****

    Hi,
    We did left a memo to tell you that A05 will be send out to you in another 3days. Let me know if you like to wait. Else we can also refund you. Thanks

    Answer : [Re] Inquiry related cancel and refund from ade****

    Oh ok I didn't see any memo...shall wait another 3 days then thanks

    Question : [Re] Inquiry related cancel and refund from ade****

    Ok thanks

+View all Notice, FAQ, Q&A >>
Lowest Price! Korea EYE CHARM Double Eyelid Tape as low as $4
Lowest Price! Korea EYE CHARM Double Eyelid Tape as low as $4
Item Q&A
  • Question : Inquiry related delivery from mab****May 09, 2018

    I ordered in 26 April but till now I have not received my parcel.

    Answer : [Re] Inquiry related delivery from mab****

    Hi,i would like to check if the parcel had shipped out.Thank you

    Question : [Re] Inquiry related delivery from mab****

    My order nos: 254779402

    Answer : [Re] Inquiry related delivery from mab****

    Hi,
    Sorry your parcel was previously return back to us. We will resend out to you tomorrow. Sorry for the delay. Thanks

    Question : [Re] Inquiry related delivery from mab****

    May i know why is the parcel returned back?

    Answer : [Re] Inquiry related delivery from mab****

    Hi, sorry our fault as address was written wrongly.

    Question : [Re] Inquiry related delivery from mab****

    Ok

    Answer : [Re] Inquiry related delivery from mab****

    thanks

  • Question : Totoro SlippersJan 31, 2018

    Hi Seller,

    How do I select the desired Totoro design?

    Answer : [Re] Totoro Slippers

    You can see select the size and design on Dropbox and add to cart

    Question : [Re] Totoro Slippers

    I selected the size but there's only one option (Totoro 02 bedroom slippers) for design. There should be 3 different designs to choose from.

    Answer : [Re] Totoro Slippers

    Hi,
    Currently, we only bring in Totoro 02. Thanks

  • Question : Inquiry for the item from yin****Jan 29, 2018

  • Question : MAGIC SLIMJan 25, 2018

    Hi Seller,

    May i know whether your MAGIC SLIM double eye lid - BIG PACK will be in stock soon ? I need 4 packages of BIG PACK.

    Thanks
    Lucy

    Answer : [Re] MAGIC SLIM

    Hi,

    Currently, big pack out of stock, might only be in after CNY. You can take a look at the small pack first. Thanks

  • Question : Inquiry for the item from tdo****Jul 09, 2017

    Hi seller, I hv heavy eyelid, which one will u recommend?

    Answer : [Re] Inquiry for the item from tdo****

    Hi,

    if you want thicker eyelid you can choose magic wide else magic slim for medium.

    Thanks

+View all Notice, FAQ, Q&A >>
Girls Princess Gowns Dresses Dress Blouses Skirts Apparels Kids Children Party Wedding Flower
Girls Princess Gowns Dresses Dress Blouses Skirts Apparels Kids Children Party Wedding Flower
Item Q&A
  • Question : GD02 in Lilac/Light PurpleApr 30, 2018

    Hello there, I am looking for two flower girl dresses for a wedding on 12 May. Is it possible to have GD02 made in a light lilac or pale purple? The girls are 115 cm and 122 cm in height.

    Answer : [Re] GD02 in Lilac/Light Purple

    Hi,

    We only do those colors as stated. Thanks

    Question : [Re] GD02 in Lilac/Light Purple

    Thank you. When can i receive the order if I were to put through the transaction today? I can do self-collection if that helps?

    Answer : [Re] GD02 in Lilac/Light Purple

    Hi,
    Will be able to send out within a week.
    Send by qxpress delivery.
    Thanks

    Question : [Re] GD02 in Lilac/Light Purple

    Great so we will receive by 08 May? Also do you sell the matching hairbands?
    I saw customer reviews that the blue dress doesnt match the images on your site. Does the silver and champagne match the photos on your site?

    Answer : [Re] GD02 in Lilac/Light Purple

    Hi, yes silver and champagne more match. We don't sell the matching hair band but can give you free tiara. Thanks

    Question : [Re] GD02 in Lilac/Light Purple

    thank you! Can we have two tiaras for the two dresses please? The girls are 122cm (very thin) and 115cm (chubbier heehee) in height... do you recommend that we can order the same size of 120cm for both?

    Answer : [Re] GD02 in Lilac/Light Purple

    Yes same size for both

    Question : [Re] GD02 in Lilac/Light Purple

    thank you! Ive ordered the items.

    Answer : [Re] GD02 in Lilac/Light Purple

    OK THANKS

  • Question : Inquiry related delivery from mit****Feb 19, 2018

    Hi. I need hen GD02 purple 120 cm by Friday. Can you help. I am willing to collect as well. If you confirm. I can order.

    Thanks
    Vijay
    93394885

    Answer : [Re] Inquiry related delivery from mit****

    Hi,
    Due to festive, we would not be in time as this item are hadmade. Thanks

Boys n Girls Thermal Swimwear / swim suit Kids/ Children and Baby swimsuit swimming costume
Boys n Girls Thermal Swimwear / swim suit Kids/ Children and Baby swimsuit swimming costume
Item Q&A
  • Question : Inquiry for the item from viv****Apr 28, 2018

    Hi, is design C thermal also?

    Answer : [Re] Inquiry for the item from viv****

    Hi,
    Yes, it is also thermal. Thanks

  • Question : Design BFeb 21, 2018

    Hi,

    My son is 5 months old around 65cm and 7kg.
    Can he fits design B blue colour size S?

    Thanks.

    Answer : [Re] Design B

    Hi,

    Design B Small size fits 6 months but the velcro is adjustable so you can tape it slight smaller to fit your son. Thanks

  • Question : Inquiry for the item from pop****Jan 02, 2018

    Hi Seller. Just to check if its measure by inch or cm? I measured by cm seems not correct?

    Please advice!

    Answer : [Re] Inquiry for the item from pop****

    Hi, which design u looking at?

    Hi, which design u looking at?
    (Jan 02, 2018 18:22)

    Question : [Re] Inquiry for the item from pop****

    Design A n C

    Answer : [Re] Inquiry for the item from pop****

    Hi,

    They are measured laid flat 1 side only. It is in cm.

    Design C go by height.

  • Question : [Cancel / Refund] Related InquiriesMar 08, 2017

    Hi, but I am ready to top up and buy another item. But what is exact adress? Or contact details?

    Answer : [Re] [Cancel / Refund] Related Inquiries

    Hi,

    No problem. Please email the items you wish to exchange to sales@ez-styles.com for future discussion.

    Thanks

  • Question : [About Item] Related InquiriesMar 07, 2017

    Hi, I received the thermal swimmwear size XXL but it is small for mg 8 years old daughter. How to return item back or exchange to bigger size?

    Answer : [Re] [About Item] Related Inquiries

    Hi,

    This is the biggest size. Thanks

    Refund Policy & Exchange Policy

    All sales are Final. All items sold are Non-Refundable but Exchangeable with any items from the Shop of the same value. Items of higher value will require top-up by Bank Transfer. Customers who like to exchange have to bear the shipping charges. Items more than $20 had to be send by registered mail or exchange in person at Jurong West area.
    Please take note before purchasing. Thanks!

+View all Notice, FAQ, Q&A >>
★NEW ARRIVAL★ Wrist Pouch / Wrist Bag / Wristlet Japan Styles
★NEW ARRIVAL★ Wrist Pouch / Wrist Bag / Wristlet Japan Styles
Item Q&A
  • Question : Inquiry for the item from aut****Apr 18, 2018

    hi, may i know if i can put a long wallet (around 19-20cm) into the bag if i am gonna hold it as per photo?

    Answer : [Re] Inquiry for the item from aut****

    Hi,

    It might look odd as the wrist bag is cloth material. Thanks

Sexy Bikini Swimwear | swimming dress | swimsuit | Diving suit | 2pcs 3pcs 4pcs set
Sexy Bikini Swimwear | swimming dress | swimsuit | Diving suit | 2pcs 3pcs 4pcs set
Item Q&A
  • Question : Inquiry for the item from san****Apr 09, 2018

    Hi seller

    If I were to place order today,
    Can receive by Friday? Or can I self collect?

    Answer : [Re] Inquiry for the item from san****

    Hi, may I know which colour and size?

  • Question : black colorNov 03, 2015

    Hi seller, when black and hot pink color in stock?

    Answer : [Re] black color

    Hi,
    This item discontinued. No restock. Thanks

  • Question : Delivery missing?Mar 19, 2015

    Hi,

    My order of dresses have not arrived and it's more than a week. Your shipping date was 9 March. Is there a way to check?

    Answer : [Re] Delivery missing?

    Hi,

    As your order is send via normal mail, there is no tracking number. We will look out for return mail on our side. Thanks

  • Question : Delivery lead timeJul 25, 2014

    Hi,

    Can I know how long is the delivery for this item?

    Thanks

    Answer : [Re] Delivery lead time

    Hi,

    It take about a week. Thanks

Family Pyjamas | Big Size Kids | Mum and Daughter | Children | Couples | Men | Women
Family Pyjamas | Big Size Kids | Mum and Daughter | Children | Couples | Men | Women
Item Q&A
  • Question : Inquiry related delivery from nor****Mar 12, 2018

  • Question : Inquiry related cancel and refund from ivy****Mar 09, 2018

    Hi seller , i dint receive my parcel , why it showed delivered ? This is really irritating ! I’ve ordered it from 26/02/2018 , now its 09/03/2018 , somemore u send it by singpost smartpac instead of Qxpress !! Its really a bad online shopping experience !!

    Answer : [Re] Inquiry related cancel and refund from ivy****

    Hi,
    It is auto update as the parcel had been delivered. We send via smartpac if there is no pick from qxpress on the day of sending as it provide tracking as well. It will be placed in your mailbox if no one at home when they deliver. So please check your mailbox or your family members. Thanks

  • Question : Inquiry related delivery from ivy****Mar 06, 2018

    Hi , seller . Why i havent received my pyjamas ?

    Answer : [Re] Inquiry related delivery from ivy****

    Hi,

    You will be receiving before friday. Thanks

  • Question : Why I only recieve partial orderFeb 12, 2018

    Hi

    I have order 3 sets but only receive 2 sets?
    Please check.

    Thanks

    Regards
    yen leng

    Answer : [Re] Why I only recieve partial order

    Hi,
    Sorry we did not send out as supplier send us the wrong order. Currently, we have PJF07-L size instead of M. Let me know if L ok for you or we can refund you. Thanks

    Question : [Re] Why I only recieve partial order

    Hi,

    Sorry L is not ok. Please help to refund.
    Thanks

    Answer : [Re] Why I only recieve partial order

    Hi,
    Had refunded. Thanks

    Question : [Re] Why I only recieve partial order

    Thanks

    Answer : [Re] Why I only recieve partial order

    Welcome

  • Question : sizesJan 08, 2018

    Hi,

    For my boy 12 yr old what size i am suppose to order ? He is quite tall not slim type. For my hubby i don't know should order L or XL ? His height about 1.68.

    Answer : [Re] sizes

    Hi,
    Please compare with the current wear to ensure accruacy. If your boy tall, you might want to get adult size for him.

    Thanks

+View all Notice, FAQ, Q&A >>
Family Wear / Apparel/Tee/Family T-shirt/Parent-child/Family Dress/Couple T-shirt/亲子装/Family T-shirt
Family Wear / Apparel/Tee/Family T-shirt/Parent-child/Family Dress/Couple T-shirt/亲子装/Family T-shirt
Item Q&A
  • Question : Inquiry for the item from teo****Feb 07, 2018

    Hi seller! I m not going to confirm the delivery cox it takes more than a week and u have delivery wrongly . Mum u give me dad one M size! How can u do this? I need it for CNY

    Answer : [Re] Inquiry for the item from teo****

    Hi,

    Can you please check your order?
    Your order is indeed 1 x M(Dad) and 1 x L(Dad) and we send out correctly.
    You may login to your q-account to check.
    You might have order it wrongly.

    Thanks

  • Question : Wrong size order. Can exchange XXL for XLJan 22, 2018

  • Question : Inquiry related delivery from who****Jun 23, 2017

    219522762

    I have requested for Qxpress, why is my item being sent out using SmartPac? It's been 2 days, smartPac tracking is still not available.

    Answer : [Re] Inquiry related delivery from who****

    Hi,

    Sorry, we have updated the wrong tracking number. Due to festive season, there is a slight delay of sending out. You can expect to receive your items latest by Thursday. We will message you once the tracking from qxpress become available. Thanks

    Question : [Re] Inquiry related delivery from who****

    28 June, Wednesday. Qxpress tracking still not reflected. Are you sure I can receive my order tomorrow? The long delay is very disappointing.

    Answer : [Re] Inquiry related delivery from who****

    Hi,

    We will not be able to edit. Will you be at home tomorrow 10am-5pm or 5pm to 10pm? Which slot you prefer? We are arranging delivery for you by uparcel to receive tomorrow as qxpress fail to pick up today. Let me know. Thanks

    Question : [Re] Inquiry related delivery from who****

    Between 10am to 5pm is good.
    Thank you

    Answer : [Re] Inquiry related delivery from who****

    Hi,

    As we gotten your reply late, we are not in time to arrange for delivery today 10am to 5pm. But we have send via qxpress.
    You can receive tomorrow and see the tracking status this evening.

    http://www.qxpress.asia/eng/html/customer_tracking.html

    Tracking: SG844818

    Thanks and sorry for the delay.

  • Question : Inquiry related delivery from who****Jun 28, 2017

    You mentioned the SmartPqc tracking reflected was an error and my items will be sent via Qxpress and should reach me latest by Thursday. It's Wednesday now, Qxpress tracking is still not updated. Are you sure I will receive my items by tomorrow?
    The delay is disappointing.

    Answer : [Re] Inquiry related delivery from who****

    Hi,

    We will not be able to edit. Will you be at home tomorrow 10am-5pm or 5pm to 10pm? Which slot you prefer? We are arranging delivery for you by uparcel to receive tomorrow as qxpress fail to pick up today. Let me know. Thanks

    Question : [Re] Inquiry related delivery from who****

    Between 10am to 5pm is good.
    Thank you.

    Answer : [Re] Inquiry related delivery from who****

    Hi,

    As we gotten your reply late, we are not in time to arrange for delivery today 10am to 5pm. But we have send via qxpress.
    You can receive tomorrow and see the tracking status this evening.

    http://www.qxpress.asia/eng/html/customer_tracking.html

    Tracking: SG844818

    Thanks and sorry for the delay.

  • Question : [About Item] Related InquiriesJan 23, 2017

    Hi, are denim family set still have stock?

    Answer : [Re] [About Item] Related Inquiries

    Hi,

    Those not in option meaning out of stock. Item will only restock after CNY. Thanks

+View all Notice, FAQ, Q&A >>
Children Windbreaker Winter Jacket Coat Girls winter Wear Kids Autumn Blazer Cardigan
Children Windbreaker Winter Jacket Coat Girls winter Wear Kids Autumn Blazer Cardigan
Item Q&A
  • Question : Inquiry for the item from ver****Jan 18, 2018

    Dear seller, is the windbreaker water proof? Thank you.

    Answer : [Re] Inquiry for the item from ver****

    Hi,
    Not total waterproof as it is cotton inner layer. Thanks

    Question : [Re] Inquiry for the item from ver****

    Hi, outside material is water proof ? Thanks!

    Answer : [Re] Inquiry for the item from ver****

    Hi,

    Outer layer is made of polyester fiber, water resistant but not waterproof. Thanks

  • Question : 235641651Nov 28, 2017

    please advise how do i go for unclaim refund. i did not see this option on screen. can you assist.

    Answer : [Re] 235641651

    Hi,

    Please refers to below link:
    https://www.qoo10.sg/gmkt.inc/CS/NHelpFaqList.aspx?searchkind=E6#none

    Thanks

  • Question : Order Number : 235641651 - item not receivedNov 27, 2017

    i still have not receive my item . please advise urgently . its a bit ridiculous base on your explaination that the delivery is delay due to 11/11 . when other items i purchase has arrived.

    Answer : [Re] Order Number : 235641651 - item not received

    Hi,

    As the item is normal mail, we cant check. There might be a chance of lost mail. We will have to wait to see if there is any return mail. Alternatively, you may request for unclaim refund. Should you receive the item after that, kindly let us know. Thanks

  • Question : Order Number : 235641651 - item not receivedNov 22, 2017

    i still did not receive the item although your shipping show sent out on 16/11/17. please advise

    Answer : [Re] Order Number : 235641651 - item not received

    Hi,

    Might have some delay due to 1111, we will also look out for return mail. Thanks

  • Question : WindbreakerNov 09, 2017

    Hi Seller,
    Is 140 big for primary 2 goer?
    May I know what material the windbreaker is made of?
    What is the weight of the windbreaker? I want to put it in her schoolbag.
    Thank you.

    Answer : [Re] Windbreaker

    Hi,

    Size 140 is based on height 140cm. Inner layer is cotton and outer layer is polyester. Weight based on height. It is quite light weight and can roll in school bag. Thanks

    Question : [Re] Windbreaker

    thanks Seller

    Answer : [Re] Windbreaker

    welcome

+View all Notice, FAQ, Q&A >>
Big Kids Pyjamas /Children Family Couple Pyjamas Set Up to size 180cm Boys Girls
Big Kids Pyjamas /Children Family Couple Pyjamas Set Up to size 180cm Boys Girls
Item Q&A
  • Question : Inquiry related delivery from ade****Jan 12, 2018

    Hi seller
    Thanks to expedite my orders 242722027, 242722028,
    242722029 & 242722030
    Thank u

    Answer : [Re] Inquiry related delivery from ade****

    Noted

    Question : [Re] Inquiry related delivery from ade****

    Before CNY arrival thanks

    Answer : [Re] Inquiry related delivery from ade****

    Np

  • Question : Inquiry related delivery from ade****Jan 11, 2018

    Hi
    Thanks to expedite my orders 242621313 & 242621314
    Thank u

    Answer : [Re] Inquiry related delivery from ade****

    Hi,
    Had sms you. Thanks

  • Question : yet to receive the itemNov 24, 2017

    Hi I have received notification my item with SingPost tracking no already dispatch on 17th Nov but when I search it at SingPost it not traceable.

    Answer : [Re] yet to receive the item

    Hi,

    Sorry for the delay due to 1111, you should be able to see the tracking this few days and receive by next week.
    If you are not home at the time of delivery, it will be place in your mailbox. We will check to see if there is any return mail too.

    Thanks

    Question : [Re] yet to receive the item

    Still not yet arrive?

    Answer : [Re] yet to receive the item

    Hi,

    Had checked with Singpost, you should be able to receiving by tuesday. Thanks

  • Question : RE: Electronic Address; What's that?Aug 20, 2017

    Seller,
    I'm keen on the followings:
    - Group PBS, Code 02, Size 110 cm (dino)
    - Group PJO, Code 02, Size 110 cm
    - Group PJN, Code 16, Size 110 cm (zebra)

    #1. Are the above available?
    #2. Cannot purchase bcoz Electronic Address is required; What is that?
    #3. Can I buy them if you have any shop location(s)?

    Thanks
    Buyer AL

    Answer : [Re] RE: Electronic Address; What's that?

    Hi,

    We have stock coming in every few days, if you have no urgent as in need than next 1-2 days should not be a problem. Under electronic address, you can just key in anything such as -. We do not have a physical store. Thanks

    Question : [Re] RE: Electronic Address; What's that?

    Seller,
    I'm keen on the followings:
    - Group PBS, Code 02, Size 110 cm (dino)
    - Group PJO, Code 02, Size 110 cm
    - Group PJN, Code 16, Size 110 cm (zebra)

    Are the above available for me to order now?
    Thanks.

    Buyer

    Answer : [Re] RE: Electronic Address; What's that?

    Hi,

    You can order and delivery in a week. Thanks

  • Question : Inquiry for the item from shi****Jun 04, 2017

    If I order on Monday, June 5 for 2 sets of family pjs mum & girl, when can you send my order? Because I see the desired shipping date is June 11. Does it mean June 11 you send it out or I receive?

    Answer : [Re] Inquiry for the item from shi****

    We usually send out next time if item on ready stock cos we have items coming in every few days. Let me know your interested item and I can check for u

    Question : [Re] Inquiry for the item from shi****

    Thanks! Please help to check if there are ready stock for these.
    *PJF8 - size 12 (child) and M (mum)
    *PJF3 - size 12 (child) and M (mum)
    *PGS19 - size 150cm

    Answer : [Re] Inquiry for the item from shi****

    Hi,

    Only PGS19-150 on ready stock.

    Question : [Re] Inquiry for the item from shi****

    Thanks! When will the stock be coming in for the Family PJs I wanted? Meanwhile which model of Family PJs are available for size 12 child and M mum?

    Answer : [Re] Inquiry for the item from shi****

    Hi, family pj usually not on ready stock due to many different sizes. However, restock are fast. Thanks

+View all Notice, FAQ, Q&A >>
Personalised Rhinestones Pencil Case/ Pouch for Children Days Teachers Day 100% cotton canvas Bag
Personalised Rhinestones Pencil Case/ Pouch for Children Days Teachers Day 100% cotton canvas Bag
Item Q&A
  • Question : Inquiry for the item from cin****Jan 17, 2018

  • Question : Pouch #1Dec 02, 2017

    Hi,
    If I order 3 pieces of pouch #1 on Monday, will I be able to receive by Qxpress on Friday? Cos ai am flying off the weekend. Thanks!

    Answer : [Re] Pouch #1

    Yes u will be able to receive. Thanks

  • Question : Inquiry related delivery from sun****Aug 22, 2017

  • Question : Inquiry for the item from moo****Aug 17, 2017

    Can i check how long it takes to deliver after ordered? Can self collect?

    Answer : [Re] Inquiry for the item from moo****

    Hi,

    No self collection. May I know which design you looking at so I can advise you? Thanks

Super Durable Cotton Hand Wrist Strap Lanyard for Camera Cell Phone iPod | Water bottles
Super Durable Cotton Hand Wrist Strap Lanyard for Camera Cell Phone iPod | Water bottles
Item Q&A
  • Question : Inquiry related delivery from kev****Dec 11, 2017

  • Question : CART NO. 113905871Oct 19, 2017

    Hello,

    Regarding my order (Cart No. 113905871 - Order Nos. 231595988, 231595989, 231595990 & 231595991), I had received email on 15/Oct that my order had been sent out on 15/Oct by Singpost Smartpac / SM601191324SG, however, Tracking Result showed 'Item status not found in the system'.

    Up to today (19/Oct), I have not received the items yet. Pls double check and kindly inform me the correct Tracking No. so that I can do further tracking of the items.

    Thanks,
    Yvonne

    Answer : [Re] CART NO. 113905871

    TRACKING NO. STATUS POSTING DATE STATUS DATE
    SM601191324SG Item status not found in the system. - -

    Question : [Re] CART NO. 113905871

    Hi,

    Sorry for the delay, item will be send out tomorrow as we found some of your item out of stock when packing. Tracking shall be available soon. You should be able to receive latest next week. Thanks

    Answer : [Re] CART NO. 113905871

    Hi,

    Tks and noted your reply. Didn't mean to push you, just that I received Qoo10's email today, asking me to confirm receipt, that's why just checking with you for current status.

    Thanks!

    Question : [Re] CART NO. 113905871

    NP. Thanks

  • Question : 4 working daysAug 21, 2014

    4 working day already since its been on delivery, I still havent receive

    Answer : [Re] 4 working days

    Dear customer

    Your inquiry will soon be confirmed and answered by the seller.

    ※ Inquiries related to Payment, Cancellation and any Urgent issue can possibly be dealt from CS team.

    Thanks & Best regards

    P.S. The information is also sent to the seller to meditate this case.


    Hi,

    Saw you receive on 22aug. Thanks

  • Question : pls adviseJul 04, 2014

    Do u have bulk purchase like 5 boxes in cheaper price?

    Answer : [Re] pls advise

    Hi,

    We actually give free gifts like free lashes. You may leave the free eyelashes that you like to have and we try to see if we can give. Or you may email to sales@ez-styles.com

    Thanks

Sweater Set for Girls Boys Children Pants Tops Kids Sporty
Sweater Set for Girls Boys Children Pants Tops Kids Sporty
Item Q&A
  • Question : Inquiry for the item from lin****Dec 05, 2017

  • Question : SizeNov 17, 2017

    Dear Seller,

    May I know this item SS01 (Size 140) can fit a 9 years old girls?
    Between this item come in top and bottom as a complete set?

    Awaits for your reply.

    Regards,
    Paula

    Answer : [Re] Size

    Yes it come in both top and bottom as a set

  • Question : BrokenDec 17, 2015

    Broken hair clip was sent to me. Please resend. Thank you.

    Answer : [Re] Broken

    Hi,

    Thanks for the picture.
    We had refund the amount via qoo10.
    Kindly login to your q-account to check.

    Sorry for the inconvenience caused.

  • Question : Faulty itemDec 14, 2015

    Hi, a faulty item was sent to me. I e-mailed the seller 4 days ago but I've yet to receive a reply.

    Answer : [Re] Faulty item

    Hi,

    Had request qoo10 to refund you as we have got no more stock for this item at the moment. You will see the refund when you login to your q-account in a few days.

    Thanks

  • Question : GROUP Z HA010Nov 21, 2015

    Hi, i only receive the mickey clip, short of strawberry and kitty.. can double check again? thanks

    Answer : [Re] GROUP Z HA010

    Hi,

    You did not order the mickey clip, that a free item for you. Thanks

    Question : [Re] GROUP Z HA010

    opps.. sorry i tot i did buy that too.. sorry.. thanks for the free gift!

    Answer : [Re] GROUP Z HA010

    welcome

+View all Notice, FAQ, Q&A >>
Cute Pin Badges Brooch for School Bags and Clothes Decoration
Cute Pin Badges Brooch for School Bags and Clothes Decoration
Item Q&A
  • Question : Inquiry related delivery from sel****Nov 06, 2017

    Hi, is it possible to self collect? I need it by this friday.

    Answer : [Re] Inquiry related delivery from sel****

    Hi,

    Self collect only available at Jurong west. May I know which design you looking at?

Kids Frozen | Peppa Pig | My Little Pony Hair Accessories Clips| Rubber Bands | Necklace | Tiara
Kids Frozen | Peppa Pig | My Little Pony Hair Accessories Clips| Rubber Bands | Necklace | Tiara
Item Q&A
  • Question : Inquiry for the item from jay****Oct 27, 2017

  • Question : [About Item] Related InquiriesJan 05, 2017

    Hi, any restock for ribbon hairties?

    Answer : [Re] [About Item] Related Inquiries

    Hi,

    May I know which ribbon hair tie you referring to? Please give me the product code so I can help to check.

    Thanks

    Question : [Re] [About Item] Related Inquiries

    Hi, they are ribbon hairties KA001/002/003/005/018/020. Thanks!

    Answer : [Re] [About Item] Related Inquiries

    Hi,

    If you can select from the option meaning it is in stock. Thanks

    Question : [Re] [About Item] Related Inquiries

    Hi, i cant select hence i want to know if you will be restocking them:)

    Answer : [Re] [About Item] Related Inquiries

    Hi,

    Please email to sales@ez-styles.com to reserve your items and we will inform you once it arrive about 1-2 week. Thanks

  • Question : Order no. 169366508Apr 06, 2016

    Hi, regarding my order number above. I had ordered the wrong item. Can I change to any other my little pony hair clip instead? Thanks.

    Answer : [Re] Order no. 169366508

    ok will change for u

    Question : [Re] Order no. 169366508

    That's great. Thanks!

    Answer : [Re] Order no. 169366508

    welcome

  • Question : missing itemFeb 11, 2016

    i have ordered a set of Frozen rubber band and hair clip under cart no: 100691811

    I only received the hair clip KA012 under Order no:162519010

    But there was no sight of the rubber band KA003 under Order no: 162519011.

    Please check and advise urgently. Thanks

    Answer : [Re] missing item

    Hi,

    Think item was lost somewhere. Anyway, we had refund the amount to you via qoo10. Please check. Thanks

  • Question : Frozen rubber bandsJan 02, 2016

    Hi,

    Will there be restock of the frozen rubber bands?

    Answer : [Re] Frozen rubber bands

    Hi,
    Restock in 1-2 weeks. Thanks

+View all Notice, FAQ, Q&A >>
Black to School Hair Accessories | Kids | Children | Girls | Hair Clips | Hair Bands | Rubber Bands
Black to School Hair Accessories | Kids | Children | Girls | Hair Clips | Hair Bands | Rubber Bands
Item Q&A
  • Question : about itemJul 03, 2017

    Hi :)
    Do u have an email?

    Answer : [Re] about item

    sales@ez-styles.com

Princess Shoes for Kids Children / Canvas / Slippers / Girls
Princess Shoes for Kids Children / Canvas / Slippers / Girls
Item Q&A
  • Question : Inquiry for the item from ern****Jun 21, 2017

  • Question : Can I self CollectNov 16, 2015

    Hi can i please self collect as I am going overseas and need to carry with me.. please message at 8671 zero three 45.

    Thanks

    Answer : [Re] Can I self Collect

    Hi,

    Had SMS you. Thanks

  • Question : Children shoesFeb 02, 2015

    Hi Seller, I'm interested to get child shoes model GS012. How's the cutting of this model? My girl foot length ant 19.5cm and she is wearing EU size 33. Please advise should I get size 20.5cm or 21cm.

    Answer : [Re] Children shoes

    Hi,

    EU Size 33 is around 21cm. Thanks

    Question : [Re] Children shoes

    Order no. 140118833

    You have sent me wrong size. I asked you before about EU size 33 and you advised me to get insole size 21cm. But now I received EU size 35 which is too big. Furthermore the metal part for both side do shoes are rusty. I have applied for refund in Qoo10.

    Answer : [Re] Children shoes

    Hi,

    Please return the item to us. Thanks

  • Question : euro size29Feb 07, 2015

    Hi may i check eur 29 is how many cm?
    if i order tomorrow, would it be in time for cny?
    if possible pls reply me at tan_supeng@hotmail.com or watsapp me at +33672892727
    thanks
    paulyn

    Answer : [Re] euro size29

    Hi,

    EURO 29 is about 17.7cm. Let me know the design you looking at so I can check the availiability. Thanks

  • Question : Delivery timeFeb 06, 2015

    Hi ,

    Wish to order GS010 - Black can I know how long it takes to reach before CNY .
    My girl foot length is 15cm , what size would you recommend for GS010 cos afraid the cutting is small.
    can I self collect if delivery is long . Please advise.

    Thanks

    Answer : [Re] Delivery time

    Hi,

    For gs010-black, no stock at the moment. Let me know if you also looking for other design.

    Thanks

+View all Notice, FAQ, Q&A >>
Handmade False/Fake Eyelashes as low as $2.90 | Ardell Glue | DUO Glue | Eyelid Tape | Beauty Tools
Handmade False/Fake Eyelashes as low as $2.90 | Ardell Glue | DUO Glue | Eyelid Tape | Beauty Tools
Item Q&A
  • Question : Inquiry for the item from cin****Jun 05, 2017

    Hi, may I check if you will be stocking up for trendy eyelashes L05? I would like to order more boxes.

    Answer : [Re] Inquiry for the item from cin****

    Hi, restock take about 1 week. Do email to sales@ez-styles.com to reserve. We will inform you once it arrive. Thanks

    Question : [Re] Inquiry for the item from cin****

    Ok thank you!

    Answer : [Re] Inquiry for the item from cin****

    welcome

  • Question : L02 luxury eyelashMay 24, 2017

    Hi, may i know when is L02 luxury eyelash restocked?

    Answer : [Re] L02 luxury eyelash

    Hi,

    It will usually take about 1 week. Should you be interested, please drop us a email ay sales@ez-styles.com and we will contact us once it arrive.

  • Question : premium eyelashNov 29, 2016

    Hi, may i know L05 premium eyelash when restocking?

    Answer : [Re] premium eyelash

    Hi,

    mostly restock in 1-2 weeks. We can inform you once it is available. You may drop us email at sales@ez-styles.com

    Thanks

  • Question : Trendy Eyelashes L05Jul 06, 2016

    Hi,

    May I know if you will restocking trendy eyelashes L05?

    Thank you.

    Answer : [Re] Trendy Eyelashes L05

    Hi,

    Items will restock in 1-2weeks. Thanks

  • Question : Made of whatJul 01, 2016

    Can i know this fake eyelashes made from plastik or animals/human hair?

    Answer : [Re] Made of what

    Hi,

    It is made from man-made fiber. Thanks

+View all Notice, FAQ, Q&A >>
女人我最大 Hair Styling Tools / Donut/ Hair Wigs
女人我最大 Hair Styling Tools / Donut/ Hair Wigs
Item Q&A
  • Question : Self CollectionDec 06, 2016

    hi can i opt for self collection from ur place as i need items urgently. thanks

    Answer : [Re] Self Collection

    Hi,

    self collect at jurong west. Please let me know ur interested item so I can check the availbility. Thanks

  • Question : Faulty itemNov 15, 2016

    Hi, when I received the item today it is already broken. How do you go about with the refund or replacement? Thanks

    Answer : [Re] Faulty item

    Hi,

    Sorry, we will resend to you again today. Thanks

    Question : [Re] Faulty item

    Hi I have yet to received it. Almost a week already.. any advise? Thanks

    Answer : [Re] Faulty item

    Hi,

    Item had been send out please check your mailbox again. There might be some delay as singpost did not deliver on weekend. Thanks

    Question : [Re] Faulty item

    Hi seller,
    I still haven't receive item. Even my new order no.195365576 have reached me. Can you check on delivery status?? Thanks

    Answer : [Re] Faulty item

    Hi,

    Can you please check again your mailbox as it had been return earlier as we made a mistake on the address but we resend it out on 26nov conside 28nov as singpost did not deliver on weekend. You should receive today or tomorrow. Thanks

  • Question : Difference & restockAug 18, 2015

    hi, what is the difference between the donut bun and Velcro donut bun? When restock for the small black donut bun?

    Answer : [Re] Difference & restock

    Hi,

    Velcro helps to stick the hair to it. Small donut already restock. Thanks

  • Question : Magic Velcro Fuwa ClipJan 19, 2015

    Hi you are selling the petit Magic Velcro Hair clip, do you also have the longer one?

    Answer : [Re] Magic Velcro Fuwa Clip

    Hi,

    There is only 1 size but it come in a pair. Thanks

  • Question : Cart number 87473372 not yet receivedApr 25, 2014

    Cart number 87473372 not yet received. Can you check please?

    Answer : [Re] Cart number 87473372 not yet received

    Hi,

    We will check to see if there any return mail and inform you once we receive. Thanks

+View all Notice, FAQ, Q&A >>
Boys n Girls Thermal Swimwear / swim suit Kids/ Children and Baby swimsuit swimming costume
Boys n Girls Thermal Swimwear / swim suit Kids/ Children and Baby swimsuit swimming costume
Item Q&A
  • Question : QueryNov 20, 2016

    If i order today, would you be able to send out by tml?

    Answer : [Re] Query

    Hi,

    Had saw you had cancelled the order.

    Question : [Re] Query

    Hi yes. Apologies. Need it urgently. Went to buy at retail shop yesterday already. Thanks

    Answer : [Re] Query

    NP

Korea/Japan/Europe Super Star Style glasses / Sunglasses all below $7.50
Korea/Japan/Europe Super Star Style glasses / Sunglasses all below $7.50
Item Q&A
  • Question : 1830 and 3025 measurementMay 04, 2016

    Hi can you provide above series measurement ?

    Answer : [Re] 1830 and 3025 measurement

    Hi,
    3025 you click on the picture you can see the details of measurement. For 1830, see the attach picture. Thanks

  • Question : Made PaymentApr 01, 2016

    Hi, I've already made payment for my item yesterday, since today is my due date, just checking have you received it? Attach is the reciept

    Answer : [Re] Made Payment

    hi u have to contact qoo10 as seller does not handle payment.

    Question : [Re] Made Payment

    It's okay, it has just been confirmed. Lookinh forward to receive it!

    Answer : [Re] Made Payment

    ok thanks

  • Question : Design:1830 / Color:Rainbow / Add on:Hard CaseAug 26, 2015

    can the spec put into the hard case? cos its look big

    Answer : [Re] Design:1830 / Color:Rainbow / Add on:Hard Case

    Hi,

    Yes, can be place in the hard case. Thanks

  • Question : restockAug 22, 2015

    hi will you be restocking for 5022V in black? (: if yes, can i reserve 5286 now and have both of them sent out together when you have stock for 5022V?

    Answer : [Re] restock

    Hi,
    Had replied to your email. Thanks

  • Question : 5022V Black and Tea StockAug 09, 2015

    Hi, do you still have stock for 5022V Black and Tea ?

    Answer : [Re] 5022V Black and Tea Stock

    Hi,

    If item not in option, meaning out of stock. It will take about 1-2weeks to restock. Thanks

    Question : [Re] 5022V Black and Tea Stock

    Thank u! I will wait for the Black to restock then.

    Answer : [Re] 5022V Black and Tea Stock

    Np, will inform you once arrive. Thanks

+View all Notice, FAQ, Q&A >>
FLAT $5.90 [Ready Stock]Frozen Elsa/Anna Girls T-Shirt/Dress/Party Wears/Swimwear
FLAT $5.90 [Ready Stock]Frozen Elsa/Anna Girls T-Shirt/Dress/Party Wears/Swimwear
Item Q&A
  • Question : Re-stkDec 03, 2015

    Hi
    Will you re-stock code 118?

    Answer : [Re] Re-stk

    no restock thanks

  • Question : Change of sizeApr 07, 2015

    Hi,

    I bought a pink frozen dress (code 116) for my girl on 2/4/15 and the item just arrived. But i realized the size is too big for her.
    Can i change to smaller size (110) instead?
    Can i do the exchange at your shop directly?

    Please advise soonest coz i will be at Jurong West area this few days.

    Thank you.

    Answer : [Re] Change of size

    Hi,

    116 no stock now. There will not be restock as this listing is to clear stock. Thanks

  • Question : Swim wearMar 24, 2015

    Hi
    Does the swimwear refers to dress 118? Can't seem to find the code for the frozen swim wear. Thanks.

    Answer : [Re] Swim wear

    Hi,

    The frozen swim wear is in option now. You may check. Thanks

  • Question : Free shippingFeb 27, 2015

    Free shipping with 2 or 3 PC?
    Tried both quantity but still charged delivery.
    So any free delivery?

    Answer : [Re] Free shipping

    Hi,

    Sorry as we lower the price for the items there will not be any free delivery. Thanks

  • Question : enqury sizeFeb 02, 2015

    hi. i would like to know for age 3 yrs old. which size should i choose. she wear size M or L .. my daughter big plum.

    Answer : [Re] enqury size

    Hi,

    Please based on height and dimension given. Example she is 90cm you may choose 100cm or 110cm if she bigger in size.

    Thanks

+View all Notice, FAQ, Q&A >>