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Item Question & Answer
Samsung Galaxy S9 64GB/ S9 plus 128GB/ LOCAL SAMSUNG SINGAPORE WARRANTY LOCAL SELLER
Samsung Galaxy S9 64GB/ S9 plus 128GB/ LOCAL SAMSUNG SINGAPORE WARRANTY LOCAL SELLER
Item Q&A
  • Question : Inquiry for the item from 238****Oct 23, 2019

    HI, is this a dual sim model? are these new or used sets?

    Answer : [Re] Inquiry for the item from 238****


    Hi,

    Yes, S9 local set is hybrid dual sim.
    https://www.samsung.com/sg/smartphones/galaxy-s9/specs/
    Yes, brand new set.
    Please call in during operating hours to check with our staff on stock status.

    Thank you

  • Question : Inquiry for the item from kan****May 15, 2019

    Hi, do you have coral-blue color?? I gonna pick up at your store. (No telco)

    Answer : [Re] Inquiry for the item from kan****

    Hello,

    Please call in to enquire .
    We are open from 230pm to 7pm (Except on PHs and Mondays).
    Contact number: 69101718

    Thank you

  • Question : Inquiry for the item from phi****Jan 02, 2019

    Hi any stock for S9 and do you have M1 telco set?

    Answer : [Re] Inquiry for the item from phi****

    Hi,

    We are unable to answer order related enquiries here
    Please contact us at 6910 1718 during operating hours for a faster resolution.

    Thank you

  • Question : Inquiry for the item from mic****Sep 27, 2018

    Hi. Do you have stock from S9 64gb? What colour you have ? Can I collect on the day I purchase the phone ?

    Answer : [Re] Inquiry for the item from mic****

    Hi,

    We are unable to answer order related enquiries here
    Please contact us at 6910 1718 during operating hours for a faster resolution.

    Thank you

  • Question : Inquiry for the item from nga****Aug 26, 2018

    Hi seller,

    1. Sealed (plastic wrap) set?
    2. Local set?
    3. Warranty starts from my date of purchase (26th aug) or when you bought the set from others (if so, pld advice the date).
    4. Invoice given for warranty?

    Answer : [Re] Inquiry for the item from nga****

    Hi,

    Apologies for the late reply.
    Yes local set, sealed, brand new.
    Warranty starts from the date you purchased from us (Qoo10 receipt)
    You may use the Qoo10 receipt for warranty claims.
    You may request from our friendly staff to print official invoice for you after order placed.

    Thank you

+View all Notice, FAQ, Q&A >>
Original Samsung Galaxy Tab S6 (2019) Book Cover Keyboard EF-DT860 LOCAL (Avail Mid of Oct)
Original Samsung Galaxy Tab S6 (2019) Book Cover Keyboard EF-DT860 LOCAL (Avail Mid of Oct)
Item Q&A
  • Question : Inquiry for the item from nad****Oct 22, 2019

    Hi seller. Can i know whn items are likely to be in stock? Already pass mid oct. Pls advice.
    Thnks.

    Answer : [Re] Inquiry for the item from nad****


    Hello,

    Please call in to enquire .
    We are open from 230pm to 7pm (Except on PHs and Mondays).
    Contact number: 69101718

    Thank you

  • Question : Inquiry for the item from iji****Oct 18, 2019

    Are the item in stock? If i place order tmr, when will ship out?

    Answer : [Re] Inquiry for the item from iji****


    Hello,

    Please call in to enquire .
    We are open from 230pm to 7pm (Except on PHs and Mondays).
    Contact number: 69101718

    Thank you

  • Question : Inquiry for the item from jas****Oct 17, 2019

    Hi,

    Does this product consists of both the casing and the keyboard for Tab S6?

    Answer : [Re] Inquiry for the item from jas****


    Hi,

    Yes, model is EF-DT860.

    Thank you

  • Question : Inquiry for the item from nad****Oct 14, 2019

    Hi this consist of keyboard and case right?

    Answer : [Re] Inquiry for the item from nad****

    Hi,

    Book cover keyboard case.
    For more info:
    https://www.samsung.com/hk_en/mobile-accessories/galaxy-tab-s6-book-cover-keyboard/

    Thank you

  • Question : Inquiry for the item from dyl****Oct 14, 2019

+View all Notice, FAQ, Q&A >>
Xiaomi Mi MAX 3 with WARRANTY 64GB / 128GB GOLD/BLACK/BLUE / BRAND NEW SET
Xiaomi Mi MAX 3 with WARRANTY 64GB / 128GB GOLD/BLACK/BLUE / BRAND NEW SET
Item Q&A
  • Question : Inquiry from mon****Oct 20, 2019

    Hi, am deciding wthether to get tje set with or without the additional warranty. Can u advice what is covered of i get the 12 months warranty?

    Answer : [Re] Inquiry from mon****


    Hi,

    Our in-store warranty only covers manufacturing defects.

    Thank you

    Question : [Re] Inquiry from mon****

    Ok, thanks. In case outside of warranty period, need updates, will your shop help to provide advice so as not to brick the unit?

    Answer : [Re] Inquiry from mon****


    Hi,

    This Max 3 will be able to receive OTA updates.

    Thank you

    Question : [Re] Inquiry from mon****

    TKS. Will place order now. Any chance to self collect any time today?

    Answer : [Re] Inquiry from mon****


    Hello,

    Please call in to enquire .
    We are open from 230pm to 7pm (Except on PHs and Mondays).
    Contact number: 69101718

    Thank you

  • Question : Inquiry for the item from tiu****Oct 15, 2019

    Hi seller, I wanna ask this MI max 3 it's global set after reset will the Google play store still be around? In future can I upgrade if they have new version? Urgently needed asap.

    Answer : [Re] Inquiry for the item from tiu****

    Hi,

    Yes, Global ROM will still be there.

    Thank you

    Question : [Re] Inquiry for the item from tiu****

    Boss can I ask if in future xiaomi got any updates can I update?

    Answer : [Re] Inquiry for the item from tiu****

    Waiting for your reply boss

    Question : [Re] Inquiry for the item from tiu****


    Hi,

    Yes, Mi max 3 with Global ROM with OTA updates.

    Thank you

    Answer : [Re] Inquiry for the item from tiu****

    Thank you boss will place order soon

    Question : [Re] Inquiry for the item from tiu****


    thank you

    Answer : [Re] Inquiry for the item from tiu****

    PLEASE DO NOT REFLASH THE DEVICE OR LOCK THE BOOTLOADER ON YOUR OWN IF YOU DO NOT KNOW WHAT YOU ARE DOING

    PLEASE MESSAGE US IF YOU ARE NOT SURE ON HOW TO UPDATE THE DEVICE, WE ARE MORE THAN HAPPY TO ASSIST YOU
    WARRANTY DOES NOT COVER ANY DEVICE BRICKED DUE TO FLASHING OR BOOTLOADER LOCKING

    Boss I don't understand this... What is that?

    Question : [Re] Inquiry for the item from tiu****


    Hi,

    It basically means, do not tamper with other settings of device if unsure.
    Feel free to ask our staff if unsure.

    Thank you

    Answer : [Re] Inquiry for the item from tiu****

    I scare if I set some settings than it will affect. What will happen?

    Question : [Re] Inquiry for the item from tiu****


    Hi,

    For more info on the flashing or bootloader:
    https://c.mi.com/thread-1815303-1-0.html
    Take note, DO NOT attempt anything in the url link above. It is for your info only.

    Thank you

  • Question : Inquiry for the item from Dar****Oct 14, 2019

    Hi, does this Mi Max 3 comes with dual SIM card + SD card? All 3 cards can be inserted and used concurrently? Thanks.

    Answer : [Re] Inquiry for the item from Dar****

    Hi,

    Nope, not all 3 cards concurrently.
    It is a hybrid dual SIM slot system. Either Dual SIM or Single SIM + microSD.

    Thank you

  • Question : Inquiry for the item from Ghe****Oct 12, 2019

    Hi.

    Is the global rom installed by XiaoMi in China or was done in Singapore AFTER shipped from China to Singapore and then resealed the set again.

    Answer : [Re] Inquiry for the item from Ghe****

    Hi,

    Supplier flashed Global ROM and sealed in Hong Kong.

    Thank you

    Question : [Re] Inquiry for the item from Ghe****

    Is global Rom officially released by XiaoMi? Or 3rd party ROM?

    Answer : [Re] Inquiry for the item from Ghe****

    Hi,

    Yes, official Xiaomi Global ROM.

    Thank you

  • Question : Inquiry for the item from Ghe****Oct 11, 2019

    Hi.
    Is yours a global version? I know yours is global rom (means no chinese apps installed) but is it a global version.

    Got shops told me dont buy export set. Ask me buy from them as theirs are local set.

    What is local set? When i turn on local set and yours the screen GUI the same?

    Thanks

    Answer : [Re] Inquiry for the item from Ghe****

    Hi,

    Ours is export set with Global ROM installed (If you want to use Google Pay, this is not working at the meantime).

    Main difference is that local set comes with local Xiaomi warranty for manufacturing defects, and export set comes with our Seller warranty for manufacturing defects.

    Thank you

+View all Notice, FAQ, Q&A >>
Xiaomi Redmi Note 8 64GB / 4GB RAM GLOBAL VERSION export / local SET
Xiaomi Redmi Note 8 64GB / 4GB RAM GLOBAL VERSION export / local SET
Item Q&A
Xiaomi Mi A3 64GB / 128GB with 4GB RAM / EXPORT/Local set with warranty / Black/Blue/White
Xiaomi Mi A3 64GB / 128GB with 4GB RAM / EXPORT/Local set with warranty / Black/Blue/White
Item Q&A
  • Question : Inquiry for the item from myj****Oct 20, 2019

  • Question : Inquiry for the item from mun****Aug 13, 2019

    Hi can i check with you. I purchase local set 128gb xiaomi a3 in black. Does it comes with 3 pin charger??

    Answer : [Re] Inquiry for the item from mun****

    Dear customer,

    Both local and export Mi A3 comes with 2-pin wall charger.

    Thank you

  • Question : Inquiry for the item from sch****Aug 01, 2019

    This phone comes with android one so there is no global or chna rom for this handset? Is that correct?

    Answer : [Re] Inquiry for the item from sch****

    Hi,

    Yes, Android ONE software.

    Thank you

    Question : [Re] Inquiry for the item from sch****

    Do u still have stocks for 128gb white?

    Answer : [Re] Inquiry for the item from sch****

    Hello,

    Please call in to enquire .
    We are open from 230pm to 7pm (Except on PHs and Mondays).
    Contact number: 69101718

    Thank you

  • Question : Inquiry for the item from ami****Jul 21, 2019

    Hi ,this is Global Rom with Play store?

    Answer : [Re] Inquiry for the item from ami****

    Dear customer,

    Yes.

    Thank you

  • Question : Inquiry related delivery from 9ps****Jul 21, 2019

+View all Notice, FAQ, Q&A >>
[LOCAL] Mi 9 series GroupBuy |  Mi 9T PRO/Mi 9SE/MI 9T/ Mi 9 /  64GB/128GB  / Local 1 Year Singapore
[LOCAL] Mi 9 series GroupBuy | Mi 9T PRO/Mi 9SE/MI 9T/ Mi 9 / 64GB/128GB / Local 1 Year Singapore
Item Q&A
  • Question : Inquiry for the item from sil****Oct 20, 2019

    I would like to get a Xiaomi 9T Pro (blue) with global rom (note: not referring to playstore) with 1 year warranty from Xiaomi. Can I confirm that that is the phone you are selling?


    I'll also like to get the 20W wireless charger. Do you sell it?

    Answer : [Re] Inquiry for the item from sil****


    Hi,

    Yes, as indicated, our sets are local set for this current listing with Xiaomi Singapore warranty.

    For 20W wireless charger, you can call in to our office, 69101718, during operating hours (Take note we are closed on Mondays and PHs).

    Do take note that Qoo10 coupon event ends tonight.

    Thank you

  • Question : Inquiry for the item from eve****Oct 02, 2019

  • Question : Inquiry for the item from 245****Sep 30, 2019

    Hi seller,

    Will you be bringing in Pearl White colour for mi 9T Pro 128 GB with local warranty and support?

    Answer : [Re] Inquiry for the item from 245****

    Hello,

    Please call in to enquire .
    We are open from 230pm to 7pm (Except on PHs and Mondays).
    Contact number: 69101718

    Thank you

  • Question : 来自yon****会员的商品咨询。Sep 26, 2019

  • Question : Inquiry for the item from ye0****Sep 26, 2019

    How to choose colour from order? Drop down options does not indicate the colour..

    Answer : [Re] Inquiry for the item from ye0****

    Dear customer.

    Thanks for notifying, we have amended the options.

    Thank you

+View all Notice, FAQ, Q&A >>
Xiaomi Note 8 PRO 64GB/128GB LATEST with WARRANTY! | 4500mAh Huge Battery
Xiaomi Note 8 PRO 64GB/128GB LATEST with WARRANTY! | 4500mAh Huge Battery
Item Q&A
  • Question : Inquiry for the item from c.a****Oct 19, 2019

    Singapore official warranty or store warranty?

    Answer : [Re] Inquiry for the item from c.a****


    Hello,

    This is export set with our in-store warranty which covers manufacturing defects.

    Thank you

  • Question : Inquiry for the item from rom****Oct 01, 2019

  • Question : Inquiry for the item from ken****Sep 29, 2019

    Hi.. Does it comes with global rom installed? With google play?

    Answer : [Re] Inquiry for the item from ken****

    Hi,

    Yes, Note 8 PRO comes with Global ROM.

    Thank you

Xiaomi Redmi 8 64GB with 4GB RAM | EXPORT with Seller warranty
Xiaomi Redmi 8 64GB with 4GB RAM | EXPORT with Seller warranty
Item Q&A
  • Question : Inquiry for the item from 239****Oct 18, 2019

  • Question : Inquiry for the item from cat****Oct 17, 2019

    Hi Seller

    Do you already have the stock in hand? If i place order today (17/10), can i make a trip to your store for self collection tomorrow?

    Thanks.

    Answer : [Re] Inquiry for the item from cat****


    Hello,

    Please call in to enquire .
    We are open from 230pm to 7pm (Except on PHs and Mondays).
    Contact number: 69101718

    Thank you

    Question : [Re] Inquiry for the item from cat****

    Ok thank you.

    Answer : [Re] Inquiry for the item from cat****


    welcome

  • Question : Inquiry for the item from ltg****Oct 08, 2019

    Is this Redmi 8 with Global Rom and with Playstore already installed?

    Answer : [Re] Inquiry for the item from ltg****

    Hi,

    Yes, it comes with Global ROM.

    Thank you

Xiaomi Redmi 8A 32GB / 2GB RAM GLOBAL VERSION with SELLER warranty
Xiaomi Redmi 8A 32GB / 2GB RAM GLOBAL VERSION with SELLER warranty
Item Q&A
  • Question : Inquiry for the item from swi****Oct 17, 2019

    Cart No : 129988679

    This my order No from last week 10/10/2019
    Until Now never receive my item.

    Answer : [Re] Inquiry for the item from swi****


    Hello,

    Please call in to enquire .
    We are open from 230pm to 7pm (Except on PHs and Mondays).
    Contact number: 69101718

    Thank you

  • Question : Inquiry for the item from bob****Oct 11, 2019

    Does this phone have NFC? And does it have a separate Micro SD Card slot and a Dual Sim tray? Thank you.

    Answer : [Re] Inquiry for the item from bob****

    Hi,

    No NFC.
    If not wrong, should be 2 SIM + 1 slot for memory card.

    Thank you

  • Question : Inquiry for the item from 240****Oct 10, 2019

    Hi, How many SIM cards & what type of SIM? Anyway I've already placed the order.

    Answer : [Re] Inquiry for the item from 240****

    hi, its Dual SIM (Nano-SIM, dual stand-by). okay we will message you again once its ready for collection/delivery. Thank you

  • Question : Inquiry related delivery from js7****Oct 10, 2019

    If order how fast can you send and you got stock in hand?

    Answer : [Re] Inquiry related delivery from js7****

    Hi,by nextweek. Thank you

  • Question : Inquiry for the item from 261****Oct 09, 2019

    This is global rom? Your phone is from India right?

    Answer : [Re] Inquiry for the item from 261****

    Hi,

    Yes Global ROM.

    Thank you

+View all Notice, FAQ, Q&A >>
Xiaomi Mi Airdots Pro True Wireless 6 Months Local Seller Warranty
Xiaomi Mi Airdots Pro True Wireless 6 Months Local Seller Warranty
Item Q&A
  • Question : Inquiry for the item from nic****Oct 05, 2019

    hello, is this the local set or export set?

    Answer : [Re] Inquiry for the item from nic****

    Hi,

    This is export set with in-store warranty.

    Thank you

    Question : [Re] Inquiry for the item from nic****

    soo the voice prompt and the instructions all in chinese?

    Answer : [Re] Inquiry for the item from nic****

    Hi,

    We apologise for the error earlier, this is Local Singapore warranty set.
    The voice prompt and instructions are in English.

    Thank you

    Question : [Re] Inquiry for the item from nic****

    how long will delivery take?

    Answer : [Re] Inquiry for the item from nic****


    Hello,

    Please call in to enquire .
    We are open from 230pm to 7pm (Except on PHs and Mondays).
    Contact number: 69101718

    Thank you

  • Question : Inquiry for the item from emp****May 22, 2019

    Do u have any ready stocks for the airdots pro?

    Answer : [Re] Inquiry for the item from emp****

    hi yes we have. Thanks

  • Question : Inquiry for the item from kok****Apr 22, 2019

  • Question : Inquiry for the item from 238****Apr 21, 2019

    Hi

    Got ready stock on hand for these airdots pro?

    Thanks

    Answer : [Re] Inquiry for the item from 238****

    Dear customer,

    Yes, ready stocks.
    Please call in to confirm with staff before heading down to self-collect.

    Thank you

    Question : [Re] Inquiry for the item from 238****

    I have placed an order with qxpress delivery

    Answer : [Re] Inquiry for the item from 238****

    Dear customer,

    Noted.
    Do allow 1 to 2 working days for our staff to process orders.
    Thank you

  • Question : Inquiry for the item from mav****Apr 21, 2019

+View all Notice, FAQ, Q&A >>
SAMSUNG Galaxy Watch ACTIVE 2 NEW! GALAXY WATCH 40/42/46mm / LOCAL or EXPORT SET available
SAMSUNG Galaxy Watch ACTIVE 2 NEW! GALAXY WATCH 40/42/46mm / LOCAL or EXPORT SET available
Item Q&A
  • Question : Inquiry related delivery from chi****Oct 16, 2019

    Hi, I have ordered a Active Gen 2 BT UA Edition 44mm but item is not sent yet. Can I know when shipping will be made?

    Answer : [Re] Inquiry related delivery from chi****


    Hello,

    Please call in to enquire .
    We are open from 230pm to 7pm (Except on PHs and Mondays).
    Contact number: 69101718

    Thank you

  • Question : Inquiry for the item from won****Oct 10, 2019

    Do you have ready stocks for active 2 40mm cloud silver?

    Answer : [Re] Inquiry for the item from won****

    hi, now we only have ready stock for 44mm pink gold. Thank you

  • Question : Inquiry for the item from ber****Oct 09, 2019

  • Question : Inquiry related delivery from Chi****Oct 03, 2019

  • Question : Inquiry for the item from ldw****Oct 02, 2019

+View all Notice, FAQ, Q&A >>
Apple iPhone 11 / 11 PRO / 11 PRO MAX | LOCAL / EXPORT SET
Apple iPhone 11 / 11 PRO / 11 PRO MAX | LOCAL / EXPORT SET
Item Q&A
  • Question : Inquiry for the item from ysq****Oct 11, 2019

    It is from telco set ? So it is local warranty and not activated right?

    Answer : [Re] Inquiry for the item from ysq****

    Hi,

    Telco set.
    Warranty will start from purchase date from Qoo10.

    Thank you

    Question : [Re] Inquiry for the item from ysq****

    iPhone phone is not activated right?

    Answer : [Re] Inquiry for the item from ysq****

    Btw the iphone local warranty is based on the activation of the phone or the receipt date of purchase? I will arrange to get it from office . I will call them.

    Question : [Re] Inquiry for the item from ysq****

    Hi,

    Apologies for the late reply.
    Warranty will start from the Qoo10 purchased date from our shop, we will issue invoice after order shipped out successfully.

    Thank you

  • Question : Inquiry for the item from sky****Oct 10, 2019

    Hi, want to confirm is local set? Sealed and unactivated condition? Thanks

    Answer : [Re] Inquiry for the item from sky****

    Hi,

    It might be Telco set.
    However, warranty starts from your purchase date from Qoo10.

    Thank you

    Question : [Re] Inquiry for the item from sky****

    Hi, is possible to have a sealed local set? Not preferred telcom set

    Answer : [Re] Inquiry for the item from sky****

    Hi,

    We apologise. Our stocks are telco sets.

    Thank you

OnePlus 7 PRO Snapdragon 855 / 90Hz Fluid AMOLED / 48MP Camera / Warp Charge. STORE Warranty
OnePlus 7 PRO Snapdragon 855 / 90Hz Fluid AMOLED / 48MP Camera / Warp Charge. STORE Warranty
Item Q&A
  • Question : Inquiry for the item from sio****Oct 11, 2019

    Charger is Singapore plug ?

    Answer : [Re] Inquiry for the item from sio****

    Hi, its 2 pin plug, Thank you

  • Question : Inquiry related delivery from ttt****Oct 08, 2019

    Ready stock ? 8/256 Blue

    Answer : [Re] Inquiry related delivery from ttt****

    Hello,

    Please call in to enquire .
    We are open from 230pm to 7pm (Except on PHs and Mondays).
    Contact number: 69101718

    Thank you

  • Question : Inquiry for the item from tya****Oct 08, 2019

    Ready stock for nebula blue 256gb ?

    Answer : [Re] Inquiry for the item from tya****

    Hello,

    Please call in to enquire .
    We are open from 230pm to 7pm (Except on PHs and Mondays).
    Contact number: 69101718

    Thank you

APPLE iPhone XR / XS / XS MAX | LOCAL Singapore SET | FACE ID | BRAND NEW
APPLE iPhone XR / XS / XS MAX | LOCAL Singapore SET | FACE ID | BRAND NEW
Item Q&A
  • Question : Inquiry for the item from gue****Oct 10, 2019

    Hi, do you sell iphones with bigger storage? i only see options fro 64gb.

    Answer : [Re] Inquiry for the item from gue****

    Hi,

    Those are the models available for order.
    Do take note that Qoo10 coupon ends today.

    Thank you

  • Question : Inquiry from Fir****Oct 08, 2019

    Hi,

    If I make purchase today, am i able to do a store pick up on the day of purchase?

    Answer : [Re] Inquiry from Fir****

    Hello,

    Please call in to enquire .
    We are open from 230pm to 7pm (Except on PHs and Mondays).
    Contact number: 69101718

    Thank you

  • Question : Inquiry for the item from joo****Dec 03, 2018

    Hi, can I just confirm that buying from you is the same as buying from the Singapore Apple Store? It is a local set and not an export set right?

    Answer : [Re] Inquiry for the item from joo****

    Yes, this is local set with Apple warranty

    Thank you

    Question : [Re] Inquiry for the item from joo****

    May I ask the reason you are selling it more expensive compared to the Apple Store? For the iPhone 8 Plus 256GB

    Answer : [Re] Inquiry for the item from joo****

    Hi,

    We suggest maybe come back around 11th / 12th December, may have promotion prices which can use Qoo10 coupon too.

    Thank you

  • Question : Inquiry for the item from nfx****Oct 10, 2018

    Hi, do you have brand new iPhone X 256GB?If you do, what color?

    Answer : [Re] Inquiry for the item from nfx****

    Hi,

    You may call us during operating hours to enquire, 69101718

  • Question : Inquiry for the item from cha****Aug 25, 2018

    Local set with one year warranty by Apple singapore

    Answer : [Re] Inquiry for the item from cha****

    Yes, Local Singapore warranty from Apple

+View all Notice, FAQ, Q&A >>
Samsung Galaxy S10 / S10+ / Flagship Phone with 1 Year Warranty By Samsung Singapore
Samsung Galaxy S10 / S10+ / Flagship Phone with 1 Year Warranty By Samsung Singapore
Item Q&A
  • Question : Inquiry for the item from kok****Oct 10, 2019

    Hi seller,
    Are the phones( S10 /S10+) new set or refurbished unit with minor defect or export set?
    What are the freebies?

    Answer : [Re] Inquiry for the item from kok****

    Hi, its a new set samsung warranty. no freebies. Thank you

  • Question : Inquiry for the item from kea****Oct 08, 2019

  • Question : Inquiry for the item from Nos****Jun 11, 2019

    Hi when is s10e restock coming?

    Answer : [Re] Inquiry for the item from Nos****

    Hello,

    Please call in to enquire .
    We are open from 230pm to 7pm (Except on PHs and Mondays).
    Contact number: 69101718

    Thank you

  • Question : Inquiry for the item from 245****May 31, 2019

    Hi,

    Are they original Samsung sealed sets or opened set for inspection before?

    Answer : [Re] Inquiry for the item from 245****

    Dear customer,

    This is brand new set.
    Might be telco stocks.

    Thank you

  • Question : Inquiry for the item from sup****May 31, 2019

+View all Notice, FAQ, Q&A >>
XIAOMI MI MIX 3 128GB w 6GB RAM FREE fast wireless charging pad! LOCAL 1 YEAR XIAOMI WARRANTY
XIAOMI MI MIX 3 128GB w 6GB RAM FREE fast wireless charging pad! LOCAL 1 YEAR XIAOMI WARRANTY
Item Q&A
  • Question : Inquiry for the item from gid****Oct 09, 2019

    Hi,
    Is Google Playstore pre-installed ?

    Answer : [Re] Inquiry for the item from gid****

    Hi,

    Yes, Global rom.

    Thank you

  • Question : Inquiry for the item from Sua****Sep 26, 2019

    Hi,

    May I know is this a global rom or China ROM?

    Answer : [Re] Inquiry for the item from Sua****

    Dear customer,

    This is Global ROM.

    Thank you

Huawei Nova 5T / 8GB + 128GB / 2 years local warranty / PURPLE or BLUE colour
Huawei Nova 5T / 8GB + 128GB / 2 years local warranty / PURPLE or BLUE colour
Item Q&A
  • Question : Inquiry for the item from soo****Oct 07, 2019

    Hi, is the phone in purple in stock? I have waited for about a week for collection thanks.

    Answer : [Re] Inquiry for the item from soo****

    Hello,

    Please call in to enquire .
    We are open from 230pm to 7pm (Except on PHs and Mondays).
    Contact number: 69101718

    Thank you

  • Question : Inquiry for the item from pra****Sep 26, 2019

[GB] SAMSUNG Galaxy Watch ACTIVE 2 NEW! GALAXY WATCH 40/42/46mm / LOCAL or EXPORT SET available
[GB] SAMSUNG Galaxy Watch ACTIVE 2 NEW! GALAXY WATCH 40/42/46mm / LOCAL or EXPORT SET available
Item Q&A
  • Question : Inquiry for the item from ten****Oct 06, 2019

  • Question : Inquiry for the item from ldw****Oct 06, 2019

  • Question : Inquiry related delivery from som****Feb 12, 2019

    Dear Seller,
    It's more than two weeks after the order and there is no sign of delivery of my ordered watch. While calling to your customer care number your operator repeatedly talks very rudely while asking for delivery and there is no assurance when the product is available. This is SHAME as you seller while selling on Qoo10 you show more than 50 watches available and when calling for delivery, then saying that NO STOCK.

    As I have opt for self collection, I request you seller to provide me the delivery for self collection ASAP.

    QOO10 CS
    Pl. Look into the above and arrange the item URGENTLY for self collection. Such sellers should be tracked by you Qoo10 for such unscrupulous habits.

    Thanks

    Answer : [Re] Inquiry related delivery from som****

    Hi,

    We are unable to answer order related enquiries here
    Please contact us at 6910 1718 during operating hours for a faster resolution.

    Thank you

    Question : [Re] Inquiry related delivery from som****

    Hi Seller and Qoo10.sg customer care,
    Above response is ridiculous and TOTALLY UNACCEPTABLE.
    This chart window is for the resolution and expediting of the ordered items but response says WE CANNOT ANSWER ORDER RELATED QUERIES HERE.
    QOO10.SG Is this inquiry window is a JOKE?

    I want my ordered watch Urgently. Pl. urgently arrange the same available to self collect from Store at the earliest.

    Waiting for urgent resolution for the same

    Answer : [Re] Inquiry related delivery from som****

    Hi Seller and Qoo10.sg customer care,
    Above response is ridiculous and TOTALLY UNACCEPTABLE.
    This chart window is for the resolution and expediting of the ordered items but response says WE CANNOT ANSWER ORDER RELATED QUERIES HERE.
    QOO10.SG Is this inquiry window is a JOKE?

    I want my ordered watch Urgently. Pl. urgently arrange the same available to self collect from Store at the earliest.

    Waiting for urgent resolution for the same

    Question : [Re] Inquiry related delivery from som****

    Dear customer,

    We are only able to answer General and Promotion enquiries on here.
    Enquiries related to orders/stock, please call in as only our staff in office able to advise accordingly.

    We seek for your understanding.

    Thank you

    Answer : [Re] Inquiry related delivery from som****

    Hi seller and Qoo10 customer care team

    Whatever the response received from the seller is TOTALLY WASTE OF TIME and there is no resolution provided in response for the long delay in delivery of ordered item.

    I am again requesting seller to URGENTLY arrange the delivery of my ordered item for JTBC atire self collection at the earliest.

    Qoo10.dg cs you are advised to urgently look into this matter and arrange the delivery of my item for store self collection.

    Appreciate your quick response and resolution on the above.

    Thanks

    Question : [Re] Inquiry related delivery from som****

    Dear customer,

    Can we have your order number? As your current enquiry does not have an order number tagged to it.

    Thank you

  • Question : Inquiry related delivery from som****Feb 12, 2019

    Dear Seller,
    It's more than two weeks after the order and there is no sign of delivery of my ordered watch. While calling to your customer care number your operator repeatedly talks very rudely while asking for delivery and there is no assurance when the product is available. This is SHAME as you seller while selling on Qoo10 you show more than 50 watches available and when calling for delivery, then saying that NO STOCK.

    As I have opt for self collection, I request you seller to provide me the delivery for self collection ASAP.

    QOO10 CS
    Pl. Look into the above and arrange the item URGENTLY for self collection. Such sellers should be tracked by you Qoo10 for such unscrupulous habits.

    Thanks

    Answer : [Re] Inquiry related delivery from som****

    Hi,

    We are unable to answer order related enquiries here
    Please contact us at 6910 1718 during operating hours for a faster resolution.

    Thank you

  • Question : Inquiry for the item from fen****Jan 24, 2019

+View all Notice, FAQ, Q&A >>
POCOPHONE F1 128GB Armoured Edition! SNAPDRAGON 845 with WARRANTY
POCOPHONE F1 128GB Armoured Edition! SNAPDRAGON 845 with WARRANTY
Item Q&A
  • Question : Inquiry for the item from jol****Sep 29, 2019

  • Question : Inquiry for the item from cgl****Mar 31, 2019

  • Question : Inquiry for the item from tth****Mar 11, 2019

    Hi Team,

    Is this an export or local set? Also the warranty is under Xiaomi or under your shop? Also the $399 price, I can't seems to find it in cart when I add in? Please advice.
    Thanks.

    Answer : [Re] Inquiry for the item from tth****

    Dear customer,

    This is local Xiaomi Singapore set.
    Certified with IMDA sticker Singapore.
    The coupon event has ended yesterday, please look out for future Qoo10 coupon events.

    Thank you

    Question : [Re] Inquiry for the item from tth****

    Actually I tried adding to cart 2 days ago but still the same issue.

    Answer : [Re] Inquiry for the item from tth****

    Dear customer,

    Usually during Qoo10 coupon day, you will have to click on link into event page, then "grab" coupon.
    At checkout page, you will have to click apply the Qoo10 cart coupon before payment.
    Should you still require any assistance, we advise you to contact Qoo10 customer support and they will be able to assist you further.

    Thank you

  • Question : Inquiry related delivery from ben****Feb 11, 2019

    Hi may i know how long does it take to deliver? I ordered from 7/1/19

    Answer : [Re] Inquiry related delivery from ben****

    Hi,

    Your item is NOT yet ready for collection or for delivery. Please give us time to process your
    order, we will message you here at QPOST if ready for collection/delivery. Thank you so much.

    JTBC

  • Question : Inquiry related delivery from lin****Feb 02, 2019

    Hi if I order during the afternoon. Can I come over in the afternoon to collect ?

    Answer : [Re] Inquiry related delivery from lin****

    Hi,

    We are unable to answer order related enquiries here
    Please contact us at 6910 1718 during operating hours for a faster resolution.

    JTBC will be closed for Chinese New Year on 2nd February to 6th February 2019
    Business resumes on *7th February 2019. *
    Wishing everyone a prosperity new year. Huat!

    Thank you

+View all Notice, FAQ, Q&A >>
Samsung Galaxy TAB S6  WIFI/LTE 128/256GB I SnapDragon 855 / LOCAL 1 YEAR WARRANTY
Samsung Galaxy TAB S6 WIFI/LTE 128/256GB I SnapDragon 855 / LOCAL 1 YEAR WARRANTY
Item Q&A
  • Question : Inquiry for the item from big****Sep 22, 2019

    Hi, is this local singapore set with Samsung singapore local warranty?

    Answer : [Re] Inquiry for the item from big****

    hi yes.

  • Question : Inquiry for the item from ami****Sep 21, 2019

    When mountain grey 256GB will be available?

    Answer : [Re] Inquiry for the item from ami****

    Hello,

    Please call in to enquire .
    We are open from 230pm to 7pm (Except on PHs and Mondays).
    Contact number: 69101718

    Thank you

  • Question : Inquiry for the item from yas****May 25, 2019

    hi seller,

    may i know this tablet support 4g or not? or only wifi?

    can i expend the memorry by using sd card as internal storage in this table?

    Answer : [Re] Inquiry for the item from yas****

    Dear customer,

    This item is no longer in stock, as it is an old model.

    Thank you

  • Question : Inquiry for the item from xiu****May 20, 2019

    It's is brand new set with 1 year Lenovo warranty.

    Answer : [Re] Inquiry for the item from xiu****

    Hello,

    This is brand new set, with our in-shop warranty as this is an export set.



    Thank you

Xiaomi 5000mAh Ultra-slim Mi Power Bank / Authentic xiaomi product / 6 months local warranty
Xiaomi 5000mAh Ultra-slim Mi Power Bank / Authentic xiaomi product / 6 months local warranty
Item Q&A
  • Question : Inquiry for the item from mkm****Sep 21, 2019

    Hi, whats the weight of the powerbank?

    Answer : [Re] Inquiry for the item from mkm****

    Dear customer,

    You may find the specs here:

    https://www.mi.com/sg/pb5000/

    Thank you

  • Question : Inquiry related delivery from sze****Sep 19, 2019

    No self collect option?

    Answer : [Re] Inquiry related delivery from sze****

    Dear customer,

    Yes, self-collection option available now.

    Thank you

  • Question : Inquiry for the item from 234****Sep 19, 2019

  • Question : Inquiry for the item from 234****Sep 19, 2019

    Can use it for any handphone?

    Answer : [Re] Inquiry for the item from 234****

    Dear customer,

    Yes, we believe so. Just take note of the cable head as it varies across different devices. You may need to use your own.

    Thank you

[LOCAL SET!] Xiaomi Mi 9T Pro 6.39 Full Screen! 128GB / 64GB + 6GB RAM 1 YEAR XIAOMI WARRANTY
[LOCAL SET!] Xiaomi Mi 9T Pro 6.39 Full Screen! 128GB / 64GB + 6GB RAM 1 YEAR XIAOMI WARRANTY
Item Q&A
  • Question : Inquiry for the item from par****Sep 18, 2019

  • Question : Inquiry related delivery from wen****Sep 15, 2019

    Hi.. If I order today, will able get it by 20th September?
    Thank you

    Answer : [Re] Inquiry related delivery from wen****

    Hello,

    Please call in to enquire .
    We are open from 230pm to 7pm (Except on PHs and Mondays).
    Contact number: 69101718

    Thank you

  • Question : Inquiry for the item from 262****Sep 07, 2019

  • Question : Inquiry for the item from rob****Sep 05, 2019

    Why do you have two posting for the same thing?

    One has the red colour in stock which cost higher than even retail price and then this one which does not have the red colour in stock?

    Answer : [Re] Inquiry for the item from rob****

    Dear customer,

    We apologise for the confusion.
    Yes, now 128GB red Mi 9T Pro ready to order/.

    Thank you

Redmi Note 7 32/64/128GB with GLOBAL Version Export set with FREE upgrade to 1 YEAR Xiaomi Warranty
Redmi Note 7 32/64/128GB with GLOBAL Version Export set with FREE upgrade to 1 YEAR Xiaomi Warranty
Item Q&A
  • Question : Inquiry for the item from jzz****Sep 08, 2019

    hello hello
    redmi note 7 is global version, does this equate to what people refer to as global rom, meaning google play is in there, so will be able to download pokemon go with no issue?
    do you happen to know if there is the dual app function for this model?

    Answer : [Re] Inquiry for the item from jzz****

    Dear customer,

    Yes, it means there already is Google playstore and services inside.
    With regards to Dual apps, as far as we know, most Xiaomi phones have it.

    Thank you

    Question : [Re] Inquiry for the item from jzz****

    Ok thanks.

    It is in original sealed set with global Rom and factory installed Google play store and one year warranty right? Not the play store that the shop installs manually.

    Pardon my many queries, first time buying xiaomi phone.

    Answer : [Re] Inquiry for the item from jzz****

    Dear customer,

    Yes, this is the brand new set with Global ROM already, not Playstore not installed via the apk method.

    Thank you

    Question : [Re] Inquiry for the item from jzz****

    Yay thanks ordered! Think it's on delivery. Btw can i ask how the warranty works? Will you be sending any receipt along with it?

    Answer : [Re] Inquiry for the item from jzz****

    Dear customer,

    Warranty covers manufacturing defects only, in-store warranty.

    Receipt have to be requested after order shipped and confirmed.

    For request of invoice, kindly email to us (accounts@jtbcgroup.com) your request along with the platform purchased and order number (which order must be received and confirmed by customer first).

    Thank you

  • Question : Inquiry for the item from nad****Aug 29, 2019

    Have current stock for black color 3+32gb global version?

    Answer : [Re] Inquiry for the item from nad****

    How long is the delivery time?

    Question : [Re] Inquiry for the item from nad****

    if you wish to order, we will process 2-3 working days. Thank you

  • Question : Inquiry for the item from Meg****Aug 19, 2019

  • Question : About the chip set?May 06, 2017

    Hi seller,
    May I know is this Qualcomm Snapdragon 805 chipset?
    Thank you.

    Answer : [Re] About the chip set?

    Hi,

    Thank you for the message. Yes it is.

    The Jtbcgroup Pte Ltd

Quick Charge 3.0 USB Charger 18W Motorola Wall Charger UK Plug with Safety Mark (OEM Pack) - 1 Year
Quick Charge 3.0 USB Charger 18W Motorola Wall Charger UK Plug with Safety Mark (OEM Pack) - 1 Year
Item Q&A
  • Question : Inquiry related delivery from y2k****Sep 15, 2019

    I opted for store pick up. But can i now pay for qexpress delivery? Too busy to go to yr office to pick up.

    Answer : [Re] Inquiry related delivery from y2k****

    hi call qoo10 services regarding about this. Thank you

  • Question : Inquiry related delivery from max****Sep 02, 2019

    Good day I order with shipping..But received a mail for self collection..So would it still be ship?

    Answer : [Re] Inquiry related delivery from max****

    hi, sorry but you choose self-collect, we will not deliver, thank you

    Question : [Re] Inquiry related delivery from max****

    I never choose self collect? You can check my order

    Answer : [Re] Inquiry related delivery from max****

    Dear customer,

    Can we have your order number?

    Thank you

  • Question : Inquiry related delivery from viv****Sep 03, 2019

  • Question : Inquiry from Roy****Sep 01, 2019

    Hi, may I know what is the address of your store?

    Answer : [Re] Inquiry from Roy****

    CT HUB, 2 KALLANG AVENUE #06-22 (CT HUB)

  • Question : Inquiry for the item from rav****Aug 30, 2019

    Will the quick charge 3 work with Xiaomi mi 8?

    Answer : [Re] Inquiry for the item from rav****

    Dear customer,

    We suggest to check with Xiaomi to clarify on this.

    Thank you

[LOCAL SET] Xiaomi Mijia AirDots Bluetooth 5.0 TWS Wireless Earbuds Earphones Youth Edition
[LOCAL SET] Xiaomi Mijia AirDots Bluetooth 5.0 TWS Wireless Earbuds Earphones Youth Edition
Item Q&A
  • Question : Inquiry for the item from clo****Sep 12, 2019

    Got stock now for airdots??

    Answer : [Re] Inquiry for the item from clo****

    Hello,

    Please call in to enquire .
    We are open from 230pm to 7pm (Except on PHs and Mondays).
    Contact number: 69101718

    Thank you

  • Question : Inquiry related delivery from ser****Jul 11, 2019

  • Question : Inquiry for the item from ryc****Jul 11, 2019

  • Question : Inquiry for the item from msi****Apr 30, 2019

    Hi, are the xiaomi airdots in stock?

    Answer : [Re] Inquiry for the item from msi****

    Hello,

    Please call in to enquire .
    We are open from 230pm to 7pm (Except on PHs and Mondays).
    Contact number: 69101718

    Thank you

  • Question : Inquiry for the item from Tan****Apr 05, 2019

    Can use with iphone?

    Answer : [Re] Inquiry for the item from Tan****

    Dear customer,

    We suggest to check with Xiaomi Singapore on this to confirm.

    Thank you

+View all Notice, FAQ, Q&A >>
Xiaomi Redmi 7A Global version EXPORT / 4G LTE dual SIM /4000mAh battery / 1 YEAR warranty option
Xiaomi Redmi 7A Global version EXPORT / 4G LTE dual SIM /4000mAh battery / 1 YEAR warranty option
Item Q&A
  • Question : Inquiry from ng.****Sep 08, 2019

    Does TPG SIM work on this phone

    Answer : [Re] Inquiry from ng.****

    Dear customer,

    We are unable to confirm on this issue. You may want to check with TPG on specific models supported.

    Thank you

  • Question : Inquiry for the item from swa****Aug 05, 2019

    Bluetooch 5.0 can connect ?thank

    Answer : [Re] Inquiry for the item from swa****

    Dear customer,

    This one we are unable to confirm.
    You may want to check with Xiaomi on this particular specification.

    Thank you

  • Question : Inquiry from q00****Jul 04, 2019

  • Question : Inquiry related delivery from ngc****Jul 04, 2019

    Bro you got stock I order on Monday but you still not yet send please check

    Answer : [Re] Inquiry related delivery from ngc****

    Hello,

    Please call in to enquire .
    We are open from 230pm to 7pm (Except on PHs and Mondays).
    Contact number: 69101718

    Thank you

  • Question : Inquiry for the item from Kia****Jun 29, 2019

    Playstore installed by default?

    Answer : [Re] Inquiry for the item from Kia****

    Dear customer,

    Yes, as it is Global version.

    Thank you

+View all Notice, FAQ, Q&A >>
Nokia 3.1 Plus 3GB RAM 32GB Local set with 1 year Nokia warranty
Nokia 3.1 Plus 3GB RAM 32GB Local set with 1 year Nokia warranty
Item Q&A
Huawei P30 Pro 256GB with 8GB RAM / LEICA CAMERA LENS ZOOM / 2 Years Local Huawei Warranty
Huawei P30 Pro 256GB with 8GB RAM / LEICA CAMERA LENS ZOOM / 2 Years Local Huawei Warranty
Item Q&A
  • Question : Inquiry for the item from tia****Aug 23, 2019

    Hi, how to get the $100 voucher?

    Answer : [Re] Inquiry for the item from tia****

    Dear customer,

    It was a Qoo10 event.
    You will have to wait for another one as the $100 voucher is over.

    Thank you

    Question : [Re] Inquiry for the item from tia****

    Ok thank you for your reply.

    Answer : [Re] Inquiry for the item from tia****

    Welcome

  • Question : Inquiry for the item from goh****Aug 14, 2019

    Hi, is this brand new local set or is telci set ? If this is telco set, will the handphone be blocked to use in future if the seller of such handphone stop paying telco ?

    Answer : [Re] Inquiry for the item from goh****

    Dear customer,

    The stocks might be telco set, all are brand new.
    Singapore telco set are unlocked sets, so customers need not necessarily use any specific Telco company's SIM card.

    Thank you

  • Question : Inquiry for the item from Ang****Apr 28, 2019

    Hi just want to confirm if it will be brand new sealed set? Thanks.

    Answer : [Re] Inquiry for the item from Ang****

    Dear customer,

    Yes brand new set.
    Most of them will be telco set stocks.

    Thank you

  • Question : Inquiry for the item from xia****Apr 27, 2019

    Hi, I called earlier to ask about the P30 Breathing Crystal stock. May I know when will more stock for it arrive? Thanks :)

    Answer : [Re] Inquiry for the item from xia****

    Dear customer,

    We do not have an estimation for Crystal P30 pro stocks.
    Hence at the moment we are not taking orders for it.
    Do take note that Qoo10 cart coupon ends tonight.

    Thank you