Q&A board

Q & A Lists
Item Question & Answer
Nemo 4 Mode Healing Showerhead Black Edition 1+1 Shower Head for the Ultimate Shower Spa Experience!
Nemo 4 Mode Healing Showerhead Black Edition 1+1 Shower Head for the Ultimate Shower Spa Experience!
Item Q&A
  • Question : Inquiry for the item from 240****Sep 03, 2019

    Hi, what does 1 + 1 mean? Is it 2 shower heads in total?

    Answer : [Re] Inquiry for the item from 240****

    Hello.
    Thank you for using JYJ SHOP.
    Yes, Two same shower heads are included.
    I hope this answer help to resolve your questions.
    Thank you.

    Sincerely,
    JYJ SHOP

Neophysio Full 3D Deep Sleep 3D Antimicrobial Pillow - 99.9% Antibacterial - Pillow + Cover 2P
Neophysio Full 3D Deep Sleep 3D Antimicrobial Pillow - 99.9% Antibacterial - Pillow + Cover 2P
Item Q&A
Dewy Cell Premium Private Care Mask 1+1 Total 14P - Plant Stem Cell Whitening Mask K Beauty Korea
Dewy Cell Premium Private Care Mask 1+1 Total 14P - Plant Stem Cell Whitening Mask K Beauty Korea
Item Q&A
  • Question : Inquiry for the item from low****Aug 03, 2019

    When is the expiry date?

    Answer : [Re] Inquiry for the item from low****

    Hello.
    Firstly, we are really thank you for using JYJ SHOP.
    As a distributor, we will place an immediate order from an authorized distributor upon receipt of an order.
    So you do not have to worry about whether it is an actual product or the expiration date.
    Since we place an order on the supplier after receiving the order, it is difficult to know the exact expiration date before that.
    I hope this answer help to resolve your questions.
    Thank you.

    Sincerely,
    JYJ SHOP

  • Question : Inquiry for the item from low****Aug 03, 2019

    Hi, I am interested in your Dewy cell stem cell mask. How do I know you are selling authentic product? Thanks

    Answer : [Re] Inquiry for the item from low****

    Hello.
    Firstly, we are really thank you for using JYJ SHOP.
    As a distributor, we will place an immediate order from an authorized distributor upon receipt of an order.
    So you do not have to worry about whether it is an actual product or the expiration date.
    Since we place an order on the supplier after receiving the order, it is difficult to know the exact expiration date before that.
    I hope this answer help to resolve your questions.
    Thank you.

    Sincerely,
    JYJ SHOP

DE:PROJECT DE : BULL Vehicle Air Freshener Made In Korea
DE:PROJECT DE : BULL Vehicle Air Freshener Made In Korea
Item Q&A
  • Question : Inquiry for the item from lau****Jul 18, 2019

    Can I buy only the perfume refill?

    Answer : [Re] Inquiry for the item from lau****

    Hello.
    Thank you for using JYJ SHOP.
    We have created a new product listing for you to purchase the perfume refill as requested.
    Products will be uploaded within 24 hours.

    Please search for the product name below about 24 hours.

    DE: PROJECT DE: BULL Vehicle Refill Fragrance Oil

    If you have any other questions, feel free to ask us.

    Thank you.

    Sincerely,
    JYJ SHOP

    Question : [Re] Inquiry for the item from lau****

    Unable to find the item.

    Answer : [Re] Inquiry for the item from lau****

    Hello.
    Below is the full name of the product.
    Please search for the following name in the search box of Q10 or JYJ SHOP.

    DE:PROJECT DE : BULL Vehicle Refill Fragrance Oil + 1 Scent Donut 2Pcs, Care Perfum, Refill Kit

    If you have any other questions, feel free to ask us.

    Thank you.

    Sincerely,
    JYJ SHOP

Aquaduo Shower Plus Aqua Duo Negative Ionic Filtered Handheld Shower Head for Baby Clear
Aquaduo Shower Plus Aqua Duo Negative Ionic Filtered Handheld Shower Head for Baby Clear
Item Q&A
  • Question : Inquiry for the item from 261****May 20, 2019

    Do you sell only filters for SF-300A model?

    Answer : [Re] Inquiry for the item from 261****

    Hello.
    The product we are selling now is the SF1200 shower head.

    If you would like to purchase SF-300A shower filter, please contact us.

    Then, we wil list product listing of SF-300A Shower filter.
    Thank you.

    Sincerely,
    JYJ SHOP

Spigen Thin Fit 360 Galaxy S9 Case with Exact Slim Full Protection
Spigen Thin Fit 360 Galaxy S9 Case with Exact Slim Full Protection
Item Q&A
  • Question : Inquiry for the item from pra****Mar 12, 2019

    Hi I bought the Spigen Galaxy S9 Plus Case Thin Fit 360 May last year. My screen protector is now damaged and it happen just by keeping the phone together with a key. I purchase this together with the case, but only need the screen protector, pls assist. Do let me know if Spigen Glass Replacement Policy apply as this is still within 1 yr.

    Answer : [Re] Inquiry for the item from pra****

    Hello.
    I just received an answer after I contacted the Spigen headquarters.
    Yes, that's right. 1 year after purchase is AS period.
    Accorging to spigen AS policy, there is some way to exchange the product, but they said that the buyer has to pay the half price of the product.
    I thought it was somewhat possible.
    I took the product back from Singapore where you are, paid a 50% price for the product to Spigen and got a new product and send it to you.
    However, there is no way to get extra money from you in Q10 system.
    As we are a transit company, we have difficulty dealing with this kind of process. I hope you understand this part.
    You bought the product for a amount of money, (I think that is not small price) but it seems that the product is damaged within a year, I am really sorry about this but there is other way I can do about this.
    If you have additional questions, please feel free to contact us.
    Thank you.

    Sincerely,
    JYJ SH

    .
    (Mar 13, 2019 19:43)

    Question : [Re] Inquiry for the item from pra****

    I purchase this together with the case, but only need the screen protector, pls assist, other brand screen protector does not fit the case I need the screen protector which come together with the Spigen Galaxy S9 Plus Case Thin Fit 360. If you can order for me I can purchase it from you if the price is reasonable for just the protector.

    Answer : [Re] Inquiry for the item from pra****

    Hello.
    I wll list the exclusive tempered glass of the Spigen Galaxy S9 plus full cover case thin fit.
    The price is set at SGD 33.50 including shipping price.
    For your convenience, first we will list this product without our margins for you, so please purchase this dedicated tempered glass.
    We will inform you as soon as listing is complete.
    Please wait a little more.
    Thank you.

    Sincerely,
    JYJ SHOP


    I attached picture of dedicated tempered case of thin fit 360.
    Please refer to it.
    Thank you.

    (Mar 14, 2019 12:06)

    Hello.
    We have listed the products.
    The listing will be activated within 24 hours.
    Please search the full product name below in JYJ SHOP or in the Q10.


    Tempered Glass Screen Protector for Samsung Galaxy S9 Plus (2018)


    We will notify you again when the product is active.
    Thank you.

    Sincerely,
    JYJ SHOP
    (Mar 14, 2019 14:55)

    Hello.
    We have updated the product listing to allow you to select screen protections in the product selection options.

    Below is the same product sales page name that you bought the first time.

    Spigen Thin Fit 360 Galaxy S9 Case with Exact Slim Full Protection

    Here you can purchase an optional screen protector.

    Thank you.

    Sincerely,
    JYJ SHOP

    (Mar 15, 2019 23:49)

Catchmop Best Item Floor Mop 1 +Pad 2+ Versatile Hand Mop 2+ Silicon Brush+Circular cleaner+Scrubber
Catchmop Best Item Floor Mop 1 +Pad 2+ Versatile Hand Mop 2+ Silicon Brush+Circular cleaner+Scrubber
Item Q&A
YOUK SHIM WON Character Passport Cover Holder for Travel
YOUK SHIM WON Character Passport Cover Holder for Travel
Item Q&A
  • Question : Inquiry for the item from ssh****Jan 09, 2019

    Hello. How do I choose the passport cover that I want? There is no drop down list.

    Answer : [Re] Inquiry for the item from ssh****

    Hello.
    Fisrt of all, thank you for using JYJ SHOP.
    We have upgraded product options as your request.
    So you can choose option now.
    Thank you and happy new year~~~

    Sincerely,
    JYJ SHOP

    Question : [Re] Inquiry for the item from ssh****

    How long will the shipping takes from Korea to singapore?

    Answer : [Re] Inquiry for the item from ssh****

    Hello.
    The product will be shipped within 3 days after ordering.
    And, delivery usually takes from 3 days to 5 days after shipment.
    Therefore, you can receive the product within 6 to 8 days after ordering.

    Thank you.
    Sincerely,
    JYJ SHOP

LED Painting Lighting Canvas Wall Art The Picture For Home Decoration Print On Canvas Artwork
LED Painting Lighting Canvas Wall Art The Picture For Home Decoration Print On Canvas Artwork
Item Q&A
  • Question : Inquiry for the item from kat****Nov 05, 2018

    Hi, is there timer for the painting? Or only control by switch?

    Answer : [Re] Inquiry for the item from kat****

    Hello.

    Thank you for using JYJ SHOP.
    The product can be controled by switch.
    I hope this answer help to resolve your questions.
    Thank you.

    Sincerely,
    JYJ SHOP

  • Question : My OrderAug 13, 2018

    Hi Seller,

    I'd ordered 2 items, hope to receive them soon..

    Regards
    HC

    Answer : [Re] My Order

    Hello.

    Thank you for using JYJ SHOP.

    The product will be shipped within three days.

    The delivery will be via post office EMS service, and delivery usually takes about 2-3 days after shipment.

    We will do our best to ship the product to you as soon as possible.

    Thank you.

    Sincerely,
    JYJ SHOP

  • Question : DeliveryAug 08, 2018

    Hi Seller,

    Is there only the standard size? If I place the order now, how long does it take it to deliver to my place?

    Regards
    HC

    Answer : [Re] Delivery

    Good afternoon, sir.

    First of all, thank you very much for using JYJ SHOP.

    Yes, this product is standard size.
    The size of the product is 400 * 600 * 25 mm.

    The product you are interested in will be shipped 2 to 3 days after the date of your order if you order the product.

    Shipping will be via post office EMS service, which usually takes 2-3 days after shipment.

    So if you order today, we expect you will receive the product in about a week.

    However, we can not tell you expect deliver date, as it may depend on the carrier's circumstances.

    We hope this answer is helpful to solve your questions.
    Thank you.

    Sincerely,
    JYJ SHOP


    Good afternoon, sir.

    First of all, thank you very much for using JYJ SHOP.

    Yes, this product is standard size.
    The size of the product is 400 * 600 * 25 mm.

    The product you are interested in will be shipped 2 to 3 days after the date of your order if you order the product.

    Shipping will be via post office EMS service, which usually takes 2-3 days after shipment.

    So if you order today, we expect you will receive the product in about a week.

    However, we can not tell you expect deliver date, as it may depend on the carrier's circumstances.

    We hope this answer is helpful to solve your questions.
    Thank you.

    Sincerely,
    JYJ SHOP
    (Aug 09, 2018 08:41)

  • Question : Inquiry for the item from joe****Dec 25, 2017

Suiskin SHAKE  MIX Shaking  Modeling Mask Quick And Easy Mosturizing Calming
Suiskin SHAKE MIX Shaking Modeling Mask Quick And Easy Mosturizing Calming
Item Q&A
  • Question : QuantityAug 26, 2018

Green Finger Kids Sunscreen Facial Cushion Pact AloeBaobao Moringa Children Sun Protection SPF50
Green Finger Kids Sunscreen Facial Cushion Pact AloeBaobao Moringa Children Sun Protection SPF50
Item Q&A
  • Question : Inquiry for the item from kpp****Jul 28, 2018

    Is this waterproof?

    Answer : [Re] Inquiry for the item from kpp****

    Hello.
    Firstly, we are really thank you for using JYJ SHOP.
    The product you inquired about does not have a special waterproof function
    I hope this answer help to resolve your question.
    Thank you.

    Sincerely,
    JYJ SHOP.