Q&A board

Q & A Lists
Item Question & Answer
[MISSHA] BEST base make-up series ★BB Boomer/M Perfect Cover/Signature Real Complete/Wrinkle Filler
[MISSHA] BEST base make-up series ★BB Boomer/M Perfect Cover/Signature Real Complete/Wrinkle Filler
Item Q&A
  • Question : Inquiry for the item from 240****Jan 12, 2019

    Hi, what is the expiry date for Misa cho bo yang BB cream No. 23
    & the country of origin.....thanks!

    Answer : [Re] Inquiry for the item from 240****

    Dear customer. It is until April 2021. Thank you.

[MISSHA] LINE FRIENDS Super Aqua Cleansing Tissue Special Edition - 1pack (30pcs)
[MISSHA] LINE FRIENDS Super Aqua Cleansing Tissue Special Edition - 1pack (30pcs)
Item Q&A
  • Question : Inquiry for the item from 240****Jan 12, 2019

    Hi, what is the expiry date for both cleansing tissue...thanks!

    Answer : [Re] Inquiry for the item from 240****

    Dear customer. It is until October 2020. thanked.

Mise en scene Aging Care Treatment 180ml
Mise en scene Aging Care Treatment 180ml
Item Q&A
TONYMOLY TONY LAB SERIES (Toner/Emulsion/Serum/foam cleanser/spot/patch/cream)
TONYMOLY TONY LAB SERIES (Toner/Emulsion/Serum/foam cleanser/spot/patch/cream)
Item Q&A
  • Question : Inquiry for the item from jan****Dec 24, 2018

    Ato cream set what is the difference between green one and red one?

    Answer : [Re] Inquiry for the item from jan****

    Dear customer. Green is focused on preventing skin damage, and red is a good moisturizing and nutritious product. Currently, abstracts are in stock, but there may be a difference in shipping due to the waiting for red in our head office. Thank you for your reference.

  • Question : What is the Difference?May 30, 2018

Mise en scene Damage Care Treatment 180ml
Mise en scene Damage Care Treatment 180ml
Item Q&A
THE FACE SHOP Hub Day Cleansing Foam Series 1+1 (Spearmint(MEN) / Kosher Lemon / Supple peach / acerola / green beans / Moisturizing Aloe)
THE FACE SHOP Hub Day Cleansing Foam Series 1+1 (Spearmint(MEN) / Kosher Lemon / Supple peach / acerola / green beans / Moisturizing Aloe)
Item Q&A
  • Question : Inquiry for the item from joe****Dec 01, 2018

    Hi is spearmint coming stock soon?

    Answer : [Re] Inquiry for the item from joe****

    Dear customer. Spearmint is not scheduled to be re-stocked due to long-term out of stock at our headquarters. Sorry.

  • Question : order no 92614756Jan 28, 2015

    Hi seller,
    Kindly check my order as the status is still under Shipping Requested. Placement on 24jan if im not wrong.
    Thankyou.

    Answer : [Re] order no 92614756

    Dear customers.
    Forgive me for being late.
    Product will be shipped today.
    Thank you.

[MISSHA] LINE FRIENDS Glow Tension Special Edition 15g
[MISSHA] LINE FRIENDS Glow Tension Special Edition 15g
Item Q&A
TONYMOLY Magic Food Banana Sereis Sleeping Pack + Hand Milk
TONYMOLY Magic Food Banana Sereis Sleeping Pack + Hand Milk
Item Q&A
  • Question : Inquiry for the item from Teo****Nov 06, 2018

    May I enquire mfg or expiration date of the sleeping mask

    Answer : [Re] Inquiry for the item from Teo****

    Dear customer. It is not all the same, but most are August 20, 2018. Thank you.

the SAEM Cover Perfection Pot Concealer 4g
the SAEM Cover Perfection Pot Concealer 4g
Item Q&A
  • Question : Inquiry for the item from toh****Sep 29, 2018

    When is the expiry date for rich beige? Thanks!

    Answer : [Re] Inquiry for the item from toh****

    Dear customer. It is June 14, 2021, the expiration date. Thank you.

[APIEU] Air Fit Tension Pact (Rilakkuma Edition) - 13g (SPF30 PA++)
[APIEU] Air Fit Tension Pact (Rilakkuma Edition) - 13g (SPF30 PA++)
Item Q&A
  • Question : Inquiry for the item from lee****Aug 30, 2018

    Hi i have just received. I thought there was extra refills and puffs as u mentioned? But i did not have it. Also there was a very bad leakage in the product..

    Answer : [Re] Inquiry for the item from lee****

    Sorry. I made a mistake with a cushion set and answered. The weather is so hot that it seems to have leaked. I'll get a refund now. We apologize for any inconvenience.

    Question : [Re] Inquiry for the item from lee****

    Hi no problem. Thanks alot for the good service!

    Answer : [Re] Inquiry for the item from lee****

    Thanks.

  • Question : Inquiry for the item from lee****Aug 25, 2018

    May i know if it includes free refill and puff?

    Answer : [Re] Inquiry for the item from lee****

    Dear customer. This product contains refills and puffs. Thank you.

  • Question : Expire DateAug 13, 2018

    Hi

    What is the expiry date?

    Answer : [Re] Expire Date

    Dear customer. May to June 2019. Thank you.

[APIEU] For Your Shadow (Rilakkuma Edition) - 7.6g
[APIEU] For Your Shadow (Rilakkuma Edition) - 7.6g
Item Q&A
  • Question : Inquiry for the item from lee****Aug 25, 2018

    May i know expiry date?

    Answer : [Re] Inquiry for the item from lee****

    Dear customer. Expiration date is December 2019. Thank you.

TONYMOLY KISS KISS (LIP ESSENCE BALM / LIP SCRUB) 1+1+1 !!
TONYMOLY KISS KISS (LIP ESSENCE BALM / LIP SCRUB) 1+1+1 !!
Item Q&A
  • Question : Inquiry for the item from lin****Aug 16, 2018

    Pls advise which item is lip balm and lip scrub because buying selection is in Japanese.

    Answer : [Re] Inquiry for the item from lin****

    Dear customer. We apologize for any inconvenience. Currently selected options are all Lip Essence balm. Can I ship this?

M PERFECT COVER B.B CREAM SPF42 / PA+++ 50ml / up to 8o% OFF!!
M PERFECT COVER B.B CREAM SPF42 / PA+++ 50ml / up to 8o% OFF!!
Item Q&A
  • Question : Inquiry for the item from van****Aug 06, 2018

  • Question : Expiry dateJan 04, 2018

    Hi

    Please advise as to the expiry or manufacturing date of product .

    Thanks.

    Answer : [Re] Expiry date

    Dear customer. We ship to the latest product. We can not tell you the exact date because the stock is exhausted on that day. You do not have to worry about new products. Thank you.

innisfree Glow Tint Lip Balm 3.5g 1+1+1 !!
innisfree Glow Tint Lip Balm 3.5g 1+1+1 !!
Item Q&A
  • Question : Inquiry for the item from daw****Jun 19, 2018

    Hi.. can you please let me know the expiry date off all the colors?

    Answer : [Re] Inquiry for the item from daw****

    Dear customer. The product will be exhausted immediately, so we can not know the exact date. We ship to the latest product. Thank you.

    Question : [Re] Inquiry for the item from daw****

    Hi.. understand. But will it be at least 2 yrs?

    Answer : [Re] Inquiry for the item from daw****

    Dear customer. Two years from date of manufacture. Thank you.

    Question : [Re] Inquiry for the item from daw****

    Yes understand. But the products u have on hand is manufactured when? Thanks.

    Answer : [Re] Inquiry for the item from daw****

    Dear customer. Currently shipped items are until June 2020 expiration date. Thank you.

NEW ARRIVAL! 1+1 MISSHA LIP PENCIL ITALPRISM 1.5g 1+1 !!
NEW ARRIVAL! 1+1 MISSHA LIP PENCIL ITALPRISM 1.5g 1+1 !!
Item Q&A
  • Question : Inquiry for the item from gra****Jun 19, 2018

    Hello, which colour is BE02?

    Answer : [Re] Inquiry for the item from gra****

    Dear customer. It is Rhea. Thank you for your reference. Thank you.

    Question : [Re] Inquiry for the item from gra****

    Thanks!

    Answer : [Re] Inquiry for the item from gra****

    Thank you.

  • Question : Inquiry from ill****May 16, 2018

    Hi, when will you be shipping my order out? It was placed on 13 May.

    Looking forward to your update.

    Thanks.

    Answer : [Re] Inquiry from ill****

    Hi, any update?

    Question : [Re] Inquiry from ill****

    Dear customer. I am very sorry for the delay. Your product has been shipped today. It takes 2 ~ 4 days to arrive, so please wait a little longer. Thank you.

    Answer : [Re] Inquiry from ill****

    Ok thank you

    Question : [Re] Inquiry from ill****

    Thank you.

  • Question : Inquiry for the item from ash****Apr 30, 2018

    Will Melia be back in stock?

    Answer : [Re] Inquiry for the item from ash****

    Dear customer. I will change it because it is possible to purchase now. Thank you.

  • Question : Inquiry for the item from nge****Feb 17, 2018

    Will you be re-stocking shade Melia soon? Thanks

    Answer : [Re] Inquiry for the item from nge****

    Dear customer. I am very sorry for the delay. I'll be ready in no time. Thank you.

  • Question : 关于商品236****会员的咨询。Feb 12, 2018

+View all Notice, FAQ, Q&A >>
New!! Misa Gold-Snow(Gum-Sol) Giyun EYE Cream 30ml up to 8o% OFF!!
New!! Misa Gold-Snow(Gum-Sol) Giyun EYE Cream 30ml up to 8o% OFF!!
Item Q&A
  • Question : Eye CreamMay 24, 2018

    Is there any animals contain?

    Answer : [Re] Eye Cream

    I'm sorry. I can not know the meaning of the question. If you can tell me specifically, I will reply with confirmation. Thank you very much.

  • Question : Expiry dateMar 28, 2018

    What is the expiry date for this item?
    How long will it takes to deliver to signapore?

    Thank you

    Answer : [Re] Expiry date

    Dear customer. It is until May 24, 2020. Arrival takes 3 ~ 5 days from shipment. Thank you.

  • Question : Is my item redirected to Korea?Jun 23, 2013

    Please answer asap. This delivery is taking a long time and I want to make sure followup actions can be acted on if it is returned to seller.

    Answer : [Re] Is my item redirected to Korea?

    It seems that the parcel is being kept in the local post office. The reason for unsuccessful delivery could be your absence.
    So please check with your local post office as soon as possible.
    If the item will return by your absence, we have to cost you the delivery fee.
    Thanks.

  • Question : status of order on 28 mayJun 02, 2013

    May I have the update of my order please? It's been more than 4 days without any updates on actions over at your end.

    Answer : [Re] status of order on 28 may

    Sorry for the late reply and the delay of delivery.
    There was a problem in our schedules, the item will be stocked in on 6/5. Please understand the situation. But if you want to get item quickly, we recommend cancel the order. Because delivery takes 15 days after shipping.
    We don't have samples of this product. Sorry again.
    Thanks.

MIASSHA MODERN SHADOW ITALPRISM 1.5g 1+1 !!
MIASSHA MODERN SHADOW ITALPRISM 1.5g 1+1 !!
Item Q&A
  • Question : Full 25 colorsApr 20, 2018

    Hi, if I purchase all 25 colors, is there any special price?

    Answer : [Re] Full 25 colors

    Dear customer. There is no special price even if you buy all. However, you may use the coupon provided by Qoo10 to match the amount. Thank you for your reference.

    Question : [Re] Full 25 colors

    Hi, may I have the manufacturing date or expiry date of the eyeshadows please

    Answer : [Re] Full 25 colors

    Dear customer. The manufacture date of each color is different. It usually consists of products in February 2018 and July 2017. Thank you.

[Nature Republic] Super Aqua Max Fresh Moisturizing Cream!! Up to 80% OFF !!
[Nature Republic] Super Aqua Max Fresh Moisturizing Cream!! Up to 80% OFF !!
Item Q&A
  • Question : Expiry dateMay 04, 2018

    When Is the expiry date ?

    Answer : [Re] Expiry date

    Dear customer. It is until February 2020. It may be slightly different. Thank you.

  • Question : cOMBINATION SKINNov 06, 2014

    Hi, do you still have the green one?

    Answer : [Re] cOMBINATION SKIN

    Dear customer.
    We have only blue cream now .
    Thank you.

  • Question : Super Aqua Max Fresh Moisturizing CreamMar 24, 2014

    Hi , is the cream currently still continuing it's series ? Because I am interested in purchasing.

    Answer : [Re] Super Aqua Max Fresh Moisturizing Cream

    Yes . cream is still sold. Thank you.

MAXIM ▶KANU◀ 30 pieces
MAXIM ▶KANU◀ 30 pieces
Item Q&A
[MISSHA] Misa cho bo yang BB cream SPF30/PA++ 50ml
[MISSHA] Misa cho bo yang BB cream SPF30/PA++ 50ml
Item Q&A
  • Question : expiry dateMar 29, 2018

    Hi, Is the item authentic? please advise expiry of missha cho bo yang #21 & #23.

    Answer : [Re] expiry date

    Dear Customers. No. 21 is by October 2020, No. 23 is until December 2020. Thank you very much.

  • Question : Inquiry for the item from hoo****Jan 22, 2018

    Hi is it original product?thanks

    Answer : [Re] Inquiry for the item from hoo****

    Yes. That's right. Thank you.

TONYMOLY Intense Care Gold 24K Snail Cream / up to 8o% OFF!!s
TONYMOLY Intense Care Gold 24K Snail Cream / up to 8o% OFF!!s
Item Q&A
  • Question : tony molly snail creamFeb 05, 2018

    hi seller
    what is the expiry date of product

    Answer : [Re] tony molly snail cream

    Dear customer. This item is a product manufactured on October 27, 2017. Thank you.

  • Question : [About Item] Related InquiriesJan 03, 2017

    Can I buy in bulk from you?

    Answer : [Re] [About Item] Related Inquiries

    Dear Guests. If you would like to tell you some degree of quantity and I'll be happy to answer. We appreciate your country is also eligible.