Q&A board

Q & A Lists
Item Question & Answer
[Back to School] Kappa PU Velcro School Shoes - Limited Quantity | Fast Delivery
[Back to School] Kappa PU Velcro School Shoes - Limited Quantity | Fast Delivery
Item Q&A
  • Question : Inquiry related return and exchange from mag****Jul 02, 2019

    Hi, if need to change to smaller size, how do I go about doing it? Can I bring the pair I bought and go to your store without having to reserve, etc? Please advise. Thanks.

    Answer : [Re] Inquiry related return and exchange from mag****

    Dear customer you would have to inform us in advance as there might not have the size you want in the shop.
    thanks

    Question : [Re] Inquiry related return and exchange from mag****

    Noted. My son's foot is 18cm long. Size 30 or 31 is better? I bought the Model:KAAFB933-BLK / Size:32. My order # 298543557.

    Answer : [Re] Inquiry related return and exchange from mag****

    Is size 32 very loose for your son? If not, size 31 should be fine.

    Question : [Re] Inquiry related return and exchange from mag****

    OK, please reserve size 31. Latest by when can I drop by to exchange? Thanks

    Answer : [Re] Inquiry related return and exchange from mag****

    Hi, currently there is no stock at Northpoint unless you want to change to model 948 . If you want the same design, you will have to wait till next week for exchange at Bugis Junction. Please let us know, thank you.

    Question : [Re] Inquiry related return and exchange from mag****

    Hi, thanks for your reply. If change to model 948, any top up needed? We can wait till next week also for stock to arrive. Thanks.

    Answer : [Re] Inquiry related return and exchange from mag****

    Hi, i sent you another message, the stock is already at the bugis store for you. Please go and exchange it. Thanks.

    Question : [Re] Inquiry related return and exchange from mag****

    Thanks

    Answer : [Re] Inquiry related return and exchange from mag****

    You're welcome.

  • Question : Inquiry for the item from sby****Jul 01, 2019

  • Question : Inquiry related return and exchange from bea****Jun 29, 2019

  • Question : Inquiry for the item from chk****Jun 28, 2019

  • Question : Inquiry for the item from wen****Jun 26, 2019

    Hi I ordered 2 pairs of CAAFB947 white size 35 but want to change one to size 36. How can I do it?

    Answer : [Re] Inquiry for the item from wen****

    Dear Customer, unfortunately size 36 for this model is no longer available. We can exchange to 951 or 952 for you instead. The exchange can be done at our Bugis Junction store #02-18. Just mention to the staff your name and that you're there for exchange.

    Question : [Re] Inquiry for the item from wen****

    Thank you. Can I confirm that there is white for 951? Do I need to reserve a pair to ensure that there is stock when I come? What time is your shop open till?

    Answer : [Re] Inquiry for the item from wen****

    Yes there is white, we will reserve the pair for you if you confirm the change to model 951. The store closes at 10pm.

    Question : [Re] Inquiry for the item from wen****

    Ok I would like to reserve a pair of white 951 size 36. Thank you!

    Answer : [Re] Inquiry for the item from wen****

    Ok noted.

+View all Notice, FAQ, Q&A >>
Kappa Mens Riding Short Sleeve Polo - KH3PL615 / KH3PL617
Kappa Mens Riding Short Sleeve Polo - KH3PL615 / KH3PL617
Item Q&A
  • Question : Inquiry for the item from 233****Jul 05, 2019

    My normal T-shirt size is 42/44. Should I order L or XL? I am unsure of my ideal size based on your size chart.

    Answer : [Re] Inquiry for the item from 233****

    dear customer, XL will give you a more confortable fit. However depends on which do you normally wear.
    we do offer customer to do an exchange at retail store if you find that the size does not fit with all the original tags and packing in placed. however please inform us before hand regarding the exchange.

Kappa Limited Special Promotion PU School Shoes  Sneakers Sports
Kappa Limited Special Promotion PU School Shoes Sneakers Sports
Item Q&A
  • Question : Inquiry for the item from viv****Mar 27, 2019

  • Question : Inquiry for the item from soo****Mar 13, 2019

    Hi is there any promotion currently for purchase with free bag?

    Answer : [Re] Inquiry for the item from soo****

    Hi, currently there is no free bag promotion. Thank you.

  • Question : Inquiry related return and exchange from 241****Jan 02, 2019

    Hi, my order arrived on 27 December but one of the shoes is too tight, can I just bring down to your shop in bugis for an exchange to a suitable size? Please advise what I have to bring, is the package with the label pasted on it enough?

    Thank you

    Answer : [Re] Inquiry related return and exchange from 241****

    Hi, may i know which model is this?

    Question : [Re] Inquiry related return and exchange from 241****

    It's KJ3FA908 black size EU 40.
    Might need 1 or 2 size bigger.

    Answer : [Re] Inquiry related return and exchange from 241****

    Hi, yes you can proceed to the Bugis outlet for exchange. You can just bring the package label with you.

  • Question : Inquiry related return and exchange from zom****Dec 28, 2018

    Hi

    The model we purchased do not fit my boy, can we change to another model which is more fitting for my child. What documents i need to bring for an exchange? Thanks

    Answer : [Re] Inquiry related return and exchange from zom****

    Already inquiries replied. Thank you.

  • Question : Inquiry related return and exchange from Ror****Dec 28, 2018

    Hi, Can I go down tomorrow and exchange bigger size? 39 or 40?

    Answer : [Re] Inquiry related return and exchange from Ror****

    Already inquiries replied. Thank you.

+View all Notice, FAQ, Q&A >>
70% off [Q10 Exclusive] Kappa Drawstring Long Sleeve Hoodies| KJ3LS023 | Official Store
70% off [Q10 Exclusive] Kappa Drawstring Long Sleeve Hoodies| KJ3LS023 | Official Store
Item Q&A
  • Question : Inquiry for the item from tec****Feb 28, 2019

  • Question : Inquiry for the item from gab****Feb 22, 2019

    Hi ,

    May I know what is the measurement for L chest size ?

    Answer : [Re] Inquiry for the item from gab****

    Hi, please refer to the size chart shown in the listing. Thank you.

    Question : [Re] Inquiry for the item from gab****

    Your size chart did not mention on CHEST measurement.

    Answer : [Re] Inquiry for the item from gab****

    Hi, for L, 57cm across , 114cm around.

Kappa Mens Yachting Short Sleeve Polo KH3PL629
Kappa Mens Yachting Short Sleeve Polo KH3PL629
Item Q&A
[New Arrival] Kappa CNY collection [Limited Edition] Freebie | Colours available | 100% Cotton | Official Store
[New Arrival] Kappa CNY collection [Limited Edition] Freebie | Colours available | 100% Cotton | Official Store
Item Q&A
  • Question : Inquiry for the item from His****Jan 26, 2019

    Is this shirt slim fit?

    Answer : [Re] Inquiry for the item from His****

    Hi, thanks for your enquiry, the shirts are of a regular fit.