Q&A board

Q & A Lists
Item Question & Answer
[Aritaum] Dashing Diva/magic press/magic gel strip/nail sticker/foot sticker/nail polish/pedicure/
[Aritaum] Dashing Diva/magic press/magic gel strip/nail sticker/foot sticker/nail polish/pedicure/
Item Q&A
  • Question : Inquiry for the item from reg****Oct 13, 2019

  • Question : Inquiry for the item from fat****Sep 18, 2019

    Any more restock of So classy?

    Answer : [Re] Inquiry for the item from fat****

    Dear customer,
    unfortunately this product got discontinued. Thanks for your understanding.

  • Question : Inquiry for the item from fat****Sep 15, 2019

    Will you be stocking hale navy?

    Answer : [Re] Inquiry for the item from fat****

    Dear customer,
    unfortunately this product got discontinued. Thanks for your understanding.

  • Question : Inquiry for the item from fat****Aug 28, 2019

    Which are the press on long size?

    Answer : [Re] Inquiry for the item from fat****

    155 long type

  • Question : Inquiry for the item from clo****May 12, 2019

    Are these slim fit?

    Answer : [Re] Inquiry for the item from clo****

    can you talk about model number?

+View all Notice, FAQ, Q&A >>
[HERA]black cushion/foundation/concealer/cover/spread/dot
[HERA]black cushion/foundation/concealer/cover/spread/dot
Item Q&A
▶QOO10 LOWEST PRICE◀[RYO] Shampoo/conditioner/essence/rinse/hair pack/hair plus/jayang hambit
▶QOO10 LOWEST PRICE◀[RYO] Shampoo/conditioner/essence/rinse/hair pack/hair plus/jayang hambit
Item Q&A
  • Question : Inquiry for the item from tsh****Oct 12, 2019

  • Question : Inquiry for the item from hua****Oct 03, 2019

    How do I know which Ryo shampoo to use as i am not sure of my hair condition however i do have itchy / dancuff which is in control by using my current shampoo however notice hair fall situtation

    Answer : [Re] Inquiry for the item from hua****

    what is your hair type?

    Question : [Re] Inquiry for the item from hua****

    I am now currently using a shampoo suitable for all hairtype but notice hair fall situation.

    Answer : [Re] Inquiry for the item from hua****

    I do have itchy scalp and dancuff but keeping in control with my current shampoo however it cause my hair fall.

    Question : [Re] Inquiry for the item from hua****

    sorry to hard
    recommend about that ...
    hmm......
    about option b line is more deep care or about hambit is damage hair good for

  • Question : Inquiry related delivery from eel****Oct 01, 2019

    Hi I have not receive the shampoo and hair treatment. It’s been 2 weeks.

    Answer : [Re] Inquiry related delivery from eel****

    can you tell me your cartnumber
    i will check that

    Question : [Re] Inquiry related delivery from eel****

    129531299

    Answer : [Re] Inquiry related delivery from eel****

    your shipping delibery finish
    https://www.qoo10.sg/gmkt.inc/CS/ShippingTrackingAPI.aspx?tno=SGP150041635&transcd=100000020&svc_nation_cd=SG&contr_no=304234693&req_type=dLBuCDiFnU/73i9fUsqfBQ==&trans_direction=D&oversea_type=B&giosis_no=SGSG17109105&start_nation_cd=SG&delivery_nation_cd=SG
    Please contact to QXPRESS.


    (Qxpress SG DPC) 23 Serangoon North Avenue 5, #01-00 BTH Centre, Singapore 554530

    (Qxpress SG FSC) 2 Jurong Port Road, PC3 #01-02/03 Print Centre, SINGAPORE 619088

    E-mail : info@qxpress.sg

    Tel : +65-6661-9100

  • Question : Inquiry for the item from bij****Sep 06, 2019

    Hi do you have stock for anti aging shampoo?

    Answer : [Re] Inquiry for the item from bij****

    Dear customer,
    unfortunately this product got discontinued. Thanks for your understanding.

  • Question : Inquiry for the item from tli****Aug 31, 2019

+View all Notice, FAQ, Q&A >>
[Etude House]Proof 10 Eye Stick Primer/water proof/ skin looking flawless and feeling hydrated
[Etude House]Proof 10 Eye Stick Primer/water proof/ skin looking flawless and feeling hydrated
Item Q&A
  • Question : Inquiry related cancel and refund from fra****Oct 12, 2019

  • Question : Inquiry for the item from ser****Aug 28, 2018

    Do you have all these items in stock ?
    I prefer to receive delivery via qexpress is this possible?
    I do not want normal mail post as it takes too long to arrive my mailbox.

    Answer : [Re] Inquiry for the item from ser****

    On Qpost : Hi, as we can't make the picture which you uploaded large, we can verify to what product you are referring. Is it Proof 10 Eye Stick Primer by Etude House?

    Question : [Re] Inquiry for the item from ser****

    Yes ,

    Answer : [Re] Inquiry for the item from ser****

    Yes we have Proof 10 Eye Stick Primer by Etude House in stock. Thank you.

    Question : [Re] Inquiry for the item from ser****

    I want delivery via qexpress , what is ypur delivery mode ? I do not want postmail.

    Answer : [Re] Inquiry for the item from ser****

    As we informed you, it will be handled by Qxpress not postmail. Thank you.

    Question : [Re] Inquiry for the item from ser****

    I have placed my order my Cart nbr 221107364.pls arrange qexpress pickup tomorrow. Thanks

    Answer : [Re] Inquiry for the item from ser****

    Hi, we failed to find order with 221107364. Please check it and let us know to assist you. Thank you.

    Question : [Re] Inquiry for the item from ser****

    Cart no 121107364,

    Answer : [Re] Inquiry for the item from ser****

    Omg , I thought you have the stock readily available in singapore. That is why I placed order with you so I can recd in 2-3days. Very sad, anyway pls follow up .

    Question : [Re] Inquiry for the item from ser****

    Please be advised it is not shipped from Korea. All our product are to be sent from Korea upon receiving orders. So it is not possible to receive it in 2 ~3 days after order. We'll keep you informed of schedule. Thank you.

    Hi, please be advised your order was shipped from Korea on 31 Aug and has arrived in Singapore today. There is a good chance it will be ddelivered by 4 Sep. We appreciate your order and kind understanding.
    (Sep 02, 2018 23:25)

[vdl] primer collection/lumilayer primer/fresh/color correcting primer
[vdl] primer collection/lumilayer primer/fresh/color correcting primer
Item Q&A
[etude house] collagen line/cream/toner/emulsion/eye cream/facial stick/cleansing foam/essence/mist
[etude house] collagen line/cream/toner/emulsion/eye cream/facial stick/cleansing foam/essence/mist
Item Q&A
  • Question : Inquiry for the item from ste****Oct 11, 2019

  • Question : Inquiry related delivery from o.x****Sep 07, 2019

    Item was not received by the promised date. In fact, it has not even been shipped out. Extremely disappointed with the false promises. Wish I could write a negative review for this seller but I can’t as I have cancelled my order.

    Answer : [Re] Inquiry related delivery from o.x****

    i can't check your order number
    if you tell me i will check about
    but if first i sent about that sent to you message it is lead time have it

  • Question : facial foamSep 18, 2018

    hi, when will the facial foam be restocked?

    Answer : [Re] facial foam

    Hi, we'll check and let you know it. Thank you.

    Hi, please be advised that we have it in stock now. Thank you for your waiting.
    (Sep 19, 2018 09:45)

  • Question : tonerAug 25, 2018

    pls advise on expiry date

    Answer : [Re] toner

    Dear Customer, thank you for your interest in our products. The expiration date differs depending on the day it comes it. We always try to send the newest one to the customer. Thank you.

  • Question : toner/cream/emulsionAug 25, 2018

    pls advise expiry date. Tks

    Answer : [Re] toner/cream/emulsion

    You've been answered. Thank you.

[etude house]lash perm mascara/curl fix/longlash/washable/allshockcara/volume/eyelong/proof shockara
[etude house]lash perm mascara/curl fix/longlash/washable/allshockcara/volume/eyelong/proof shockara
Item Q&A
  • Question : Inquiry for the item from ama****Oct 07, 2019

    May I know the the expired date of the curl fix mascara Long lash? Thank you.

    Answer : [Re] Inquiry for the item from ama****

    Dear Customer, thank you for your interest in our products. The expiration date differs depending on the day it comes it. We always try to send the newest one to the customer. Thank you.

    Question : [Re] Inquiry for the item from ama****

    Do you have the expiry date is until 2022/2023?

    Answer : [Re] Inquiry for the item from ama****

    curl fix mascara Long lash
    oh dear this item is discountinue
    no have stock
    sorry

    Question : [Re] Inquiry for the item from ama****

    Why I can choose that item?

    Answer : [Re] Inquiry for the item from ama****

    So is it have stock or no stock? Because you said can choose the newest expiry date for me.

    Question : [Re] Inquiry for the item from ama****

    2021 11 have it

    Answer : [Re] Inquiry for the item from ama****

    So the last stock is until Nov 2021..After that this item will discontinue ?

    Question : [Re] Inquiry for the item from ama****

    nono i miss model read name
    that is no discount
    you can order
    sosorry confuse to you
    sorry

    Answer : [Re] Inquiry for the item from ama****

    Lash Perm Curl-Fix Mascara Long Lash - this mascara the newest expiry date only until Nov 2021 is it?

  • Question : Inquiry for the item from jon****Jul 21, 2019

    Hi seller
    Do you stock have STOCK for ALL SHOCKARA?
    Thank you.

    Answer : [Re] Inquiry for the item from jon****

    yes we have stock

    Question : [Re] Inquiry for the item from jon****

    If I order 10pcs, will the mascara dry up?!!

    Answer : [Re] Inquiry for the item from jon****

    if not first open that no have problem daer do you order 10pcs?

  • Question : Inquiry related delivery from bel****Mar 25, 2018

    Hi can you pls use QxQuick as shipping option ? Because I need it by tomorrow urgently. I can pay for the shipping 😊
    Hope to hear from you soon

    Answer : [Re] Inquiry related delivery from bel****

    Dear customer, please tell us your order number so that we can check your inquiry. Thank you.

    Question : [Re] Inquiry related delivery from bel****

    do you have stock in singapore ? i had check with JuYeon, she say you are not able to do same day delivery. can you please clarify on this

    Answer : [Re] Inquiry related delivery from bel****

    Dear customer,
    we ship most of our items from Korea to our Singapore branch via DHL and from the Singapore branch it will be shippd through QXpress. The whole process takes 2-3 business days. This process is 1-2 days faster than being shipped directly from Korea via QXpress. (The whole shipping process takes 3-5 days)

  • Question : Inquiry for the item from she****Dec 13, 2017

    When is the expiry date for the lash perm curl fix long lash mascara?

    Answer : [Re] Inquiry for the item from she****

    at least 2019

[LANEIGE]Water Sleeping Mask/Eye sleeping mask/Original/Lavender/special set
[LANEIGE]Water Sleeping Mask/Eye sleeping mask/Original/Lavender/special set
Item Q&A
  • Question : Inquiry for the item from swe****Oct 11, 2019

    Hi, I would like to know the size of the sleeping mask. Is it 70ml?

    Answer : [Re] Inquiry for the item from swe****

    like this picture

  • Question : Inquiry related delivery from rac****Dec 19, 2017

    If I order today cn I get it by thur

    Answer : [Re] Inquiry related delivery from rac****

    sorry cannot

  • Question : Inquiry related delivery from ktl****Dec 13, 2017

    Hi seller, if I place order by tomorrow morning, will I be able to receive the good by this Friday?

    Answer : [Re] Inquiry related delivery from ktl****

    Sorry dear customer cannot

  • Question : Inquiry related delivery from dia****Dec 12, 2017

  • Question : Inquiry for the item from Lyn****Oct 30, 2017

[IOPE]new air cushion/natural glow/bb/intensive cover/matte longwewar/moisture/cover cushion
[IOPE]new air cushion/natural glow/bb/intensive cover/matte longwewar/moisture/cover cushion
Item Q&A
  • Question : Inquiry for the item from ppm****Oct 10, 2019

    Hi, is the perfect cover similar to intense cover?

    Answer : [Re] Inquiry for the item from ppm****

    oh sorry i can't recommend that simmiler color that
    sorry

  • Question : Inquiry for the item from pei****Oct 07, 2019

  • Question : Inquiry for the item from joe****Sep 05, 2019

    Hi seller,

    I was Buying the cushion with refill, however I only received the refill pack, There is missing bb cushion, please send the cushion to me ASAP, thanks

    Answer : [Re] Inquiry for the item from joe****

    Plz let me know your order number.

  • Question : Inquiry for the item from yct****Aug 09, 2019

    I ordered 2 sets but only received one set. Please rectify.

    Answer : [Re] Inquiry for the item from yct****

    i contact to you about that

  • Question : Inquiry for the item from Yew****Aug 08, 2019

    Hi, what is the difference between refill and set in the options? Does set cones with the casing?

    Answer : [Re] Inquiry for the item from Yew****

    refile is no have case
    refile is using that cushiong set all using replace that

+View all Notice, FAQ, Q&A >>
▶3-DAYS SPECIAL PRICE◀[LANEIGE] All NEW BB Cushion/pore control/whitening/anti aging/skin perfecting
▶3-DAYS SPECIAL PRICE◀[LANEIGE] All NEW BB Cushion/pore control/whitening/anti aging/skin perfecting
Item Q&A
  • Question : Inquiry for the item from lou****Oct 10, 2019

    Hi, why u received the item its alr cut open inside?

    Answer : [Re] Inquiry for the item from lou****

    sorry what is it meaning?

  • Question : Inquiry for the item from 210****Oct 05, 2019

  • Question : Inquiry for the item from cas****Oct 06, 2019

    Can anti aging refill fit whitening bb cushion case?

    Answer : [Re] Inquiry for the item from cas****

    yes you can

  • Question : Inquiry for the item from Cha****Oct 01, 2019

  • Question : Inquiry for the item from han****Sep 24, 2019

    Hi, do you have the shade #31 brown for your laneige whitening bb cushion and concealer?

    Answer : [Re] Inquiry for the item from han****

    no no have that color

+View all Notice, FAQ, Q&A >>
▶2019 NEW ADDED◀[MISE EN SCENE] HELLO BUBBLE Hair dye Series/fantasy dream/tatto/color treatment
▶2019 NEW ADDED◀[MISE EN SCENE] HELLO BUBBLE Hair dye Series/fantasy dream/tatto/color treatment
Item Q&A
  • Question : Inquiry for the item from yiv****Oct 10, 2019

    Is this ammonia free? Safe for pregnant people to use?

    Answer : [Re] Inquiry for the item from yiv****

    ammonia?
    what is it meaning
    many people using this item no problem

  • Question : Inquiry for the item from yew****Oct 09, 2019

  • Question : Inquiry for the item from san****Sep 19, 2019

    Hi may I know how to use the no3?

    Answer : [Re] Inquiry for the item from san****

    after shampoo
    that using your hair and spend time 3minutes later wash out about that

  • Question : Inquiry for the item from the****Sep 18, 2019

    Hello! Will the MermaidGreen be restocked?

    Answer : [Re] Inquiry for the item from the****

    Dear customer,
    unfortunately this product got discontinued. Thanks for your understanding.

  • Question : Inquiry for the item from mei****Aug 15, 2019

+View all Notice, FAQ, Q&A >>
sum37 Sample free shipping//bubble de mask/secret essence/waterful skin emulsion/mask/losec ampoule
sum37 Sample free shipping//bubble de mask/secret essence/waterful skin emulsion/mask/losec ampoule
Item Q&A
  • Question : Inquiry for the item from Rag****Oct 03, 2019

  • Question : Inquiry for the item from app****May 29, 2018

    Hi ! Wad is expiry date of sum37 air rising TF dizzling???

    Answer : [Re] Inquiry for the item from app****

    Dear Customer, thank you for your interest in our products. The expiration date differs depending on the day it comes it. We always try to send the newest one to the customer. Thank you.

  • Question : Inquiry for the item from blu****Nov 19, 2017

    Hi,
    Can you advise the sequence of how to use these products I bought? Toner, serum, essence and emulsion. I assume cream is the last step. Thank you.

    Answer : [Re] Inquiry for the item from blu****

    Serum-essence-toner-emulsion seq is normally people do

  • Question : Inquiry for the item from teo****May 04, 2017

    Hi seller , can u send me the SUM sercet essence pls ...I dont mind tat I pay more for cc cream as long as u resend the items to me ...thks.

    Answer : [Re] Inquiry for the item from teo****

    okay we will send by normal mail

  • Question : Inquiry for the item from teo****May 04, 2017

    Hi seller , u have miss my order for SUM CC cream .I have attach a photo for u on your email ...pls check n let me know soon .Thks

    Answer : [Re] Inquiry for the item from teo****


    2017-05-04 10:32:35

    Hi this item has been out of stock suddendly So we could not send We will refund you immediately is it okay?

+View all Notice, FAQ, Q&A >>
[nature republic]super aqua max/watery toner/essence/cream/white emulsion/peeling gel/sleeping pack
[nature republic]super aqua max/watery toner/essence/cream/white emulsion/peeling gel/sleeping pack
Item Q&A
  • Question : Inquiry related delivery from imq****Oct 08, 2019

    Hi Seller,
    I am your repeat customer and I'm going to order 2 x Supper Aqua Watery Toner 150ml ($29.6),
    1 x Combination Watery Cream 80ml ($12.8) & 2 x Steam Cream Ultra 100ml ($31.6).
    My total mount is SGD$74. These product are all under KETO 88. May I know why am I charge for $2.90 shipping fee? The total is amount is qualified for free shipping fees right?
    Hope to hear from you soon.

    Answer : [Re] Inquiry related delivery from imq****

    oh daer we working that progrem is can't control about it
    can you ask about that Q10?

  • Question : Inquiry for the item from kid****Aug 07, 2019

    what is the expiry date?

    Answer : [Re] Inquiry for the item from kid****

    Dear Customer, thank you for your interest in our products. The expiration date differs depending on the day it comes it. We always try to send the newest one to the customer. Thank you.

  • Question : Inquiry for the item from fro****May 31, 2019

    Hi, when's the expiry for No. 6 Super Aqua Max Combination Cream?

    Answer : [Re] Inquiry for the item from fro****

    Dear Customer, thank you for your interest in our products. The expiration date differs depending on the day it comes it. We always try to send the newest one to the customer. Thank you.

  • Question : Inquiry from joj****Jan 07, 2019

  • Question : ProductOct 28, 2018

    请问如果50岁Dry skin 适合用吗?

    Answer : [Re] Product

    sorry i can't read about your message meaning
    can you explain more easy?

    Question : [Re] Product

    The product it's suitable for age 50 above?
    Which product u recommend for age 50 above dry skin !

    Answer : [Re] Product

    hi
    you ask to me that item is all ages are available products and about
    Because of the high water content no proble about using age 50
    thank you

+View all Notice, FAQ, Q&A >>
[VDL]파운데이션컨실러
[VDL]파운데이션컨실러
Item Q&A
  • Question : Inquiry for the item from ino****Oct 08, 2019

    Hi, I know which item i’m bought but not sure which color tone i’m using, as it choose by the salesgirl when i’m in Korea. Based on the description i sent previously are you able to check?

    Answer : [Re] Inquiry for the item from ino****

    that color is A04

  • Question : Inquiry for the item from ino****Oct 08, 2019

    Hi Seller, are you able to check with color tone is this? Thank you.

    Answer : [Re] Inquiry for the item from ino****

    you meaning same need item?
    you can choose in option number 1

[Ohui] miracle aqua set/miracle moisture set/extreme white sleeping mask
[Ohui] miracle aqua set/miracle moisture set/extreme white sleeping mask
Item Q&A
  • Question : Inquiry for the item from han****Oct 06, 2019

    Dear seller
    I would like to purchase item B7385 miracle aqua set but in the option to choose only available B7384 which doesn't have the picture to show. Are these 2 codes number referring to same product? Otherwise what is B7384 consists of? Thanks

    Answer : [Re] Inquiry for the item from han****

    Hi seller
    What is B7384 consists of?

    Question : [Re] Inquiry for the item from han****

    Can you see the picture and option are different code number

    Answer : [Re] Inquiry for the item from han****

    oh daer sosorry confunse to you
    that is wrong number written
    that is right
    you choose that option that is right 7385

    Question : [Re] Inquiry for the item from han****

    Thanks for your reply. I will order the 7385 then :)

    Answer : [Re] Inquiry for the item from han****

    thank you so much

[WELCOS] Confume argan/ampoule treatment/shampoo/conditioner/oil/mist/hair gel/shower gel
[WELCOS] Confume argan/ampoule treatment/shampoo/conditioner/oil/mist/hair gel/shower gel
Item Q&A
  • Question : Inquiry for the item from nsl****Oct 07, 2019

    Just bought the smoothing hair essence but not sure how to use? Is this to rinse off or? apply on wet or dry hair?

    Answer : [Re] Inquiry for the item from nsl****

    can you tell me your ordernumber?
    i will check that tell you

    Question : [Re] Inquiry for the item from nsl****

    Order#304636172 Already received

    Answer : [Re] Inquiry for the item from nsl****

    same hair assence
    your hair that add it Essense
    that is no matter if wet hair or dry hair

  • Question : Inquiry for the item from chi****Jun 05, 2019

    Hi, please advise on the expiry date for your item 3 (treatment oil) & 10 (hair pack).

    Regards

    Answer : [Re] Inquiry for the item from chi****

    Hi, please advise on the expiry date for your item 2(treatment oil) & 10 (hair pack).

    Question : [Re] Inquiry for the item from chi****

    Dear Customer, thank you for your interest in our products. The expiration date differs depending on the day it comes it. We always try to send the newest one to the customer. Thank you.

  • Question : Inquiry for the item from Flo****Feb 25, 2018

    Hi

    Can I know the expiry date for

    1. Argan pack 1000ml
    2. Argan pack gold 1000ml

    Thanks

    Answer : [Re] Inquiry for the item from Flo****

    Dear customer,
    thanks for reaching out to us.
    every item we sell is new and is until the year 2019 to 2020.

▶1-DAY PRICE◀[Nature Republic] Real Nature Sheet Mask 10pcs / Aloe Soothing Gel
▶1-DAY PRICE◀[Nature Republic] Real Nature Sheet Mask 10pcs / Aloe Soothing Gel
Item Q&A
  • Question : Inquiry from Kok****Oct 07, 2019

    Dear seller,

    I received the item but 1 tomato mask missing and the 1 cucumber mask leaking so the package was wet.

    Cart no.: 129763681
    Order no.: 305548264

    Answer : [Re] Inquiry from Kok****

    oh daer can you show me you receveid item photo??

  • Question : Inquiry for the item from wan****Sep 13, 2019

    Hi, what are the expiry dates for tomato and orange mask? I'm planning to buy 30 orange masks and 50 tomato masks

    Answer : [Re] Inquiry for the item from wan****

    tomato is 2020 10
    and orange is 2022

  • Question : Inquiry for the item from sam****Jul 22, 2019

  • Question : Inquiry for the item from cla****May 19, 2019

    What is the expiry for the rose and açaí berry masks?

    Answer : [Re] Inquiry for the item from cla****

    Dear Customer, thank you for your interest in our products. The expiration date differs depending on the day it comes it. We always try to send the newest one to the customer. Thank you.

    2021

  • Question : Inquiry related delivery from cin****Jun 22, 2018

+View all Notice, FAQ, Q&A >>
▶QOO10 LOWEST PRICE◀[MISSHA] MAGIC ESSENCE CUSHION / COVERING / WATERING / SIGNATURE CUSHION
▶QOO10 LOWEST PRICE◀[MISSHA] MAGIC ESSENCE CUSHION / COVERING / WATERING / SIGNATURE CUSHION
Item Q&A
  • Question : Inquiry for the item from dre****Oct 06, 2019

    Hi, refill got include puff?

    Answer : [Re] Inquiry for the item from dre****

    no no have puff

  • Question : Inquiry for the item from rui****Jun 20, 2019

    Hi, this magic cushion If 1 boxes got 1 mirror with the refill must press which name? Thanks

    Answer : [Re] Inquiry for the item from rui****

    sorry we don;t have set type any more

  • Question : Inquiry for the item from shi****Jun 03, 2019

  • Question : Inquiry for the item from pha****Apr 17, 2019

    Hi, what's the difference between the magic cushion series and the signature essence series

    Answer : [Re] Inquiry for the item from pha****

    magic cushion i more better good cover
    and essense is more moisture type

  • Question : Inquiry for the item from hwe****Apr 17, 2019

    Do you sell a set for the cover lasting?

    Answer : [Re] Inquiry for the item from hwe****

    sorry no have set about that cover lasting

+View all Notice, FAQ, Q&A >>
[SUM37]secret essence 200ml/ eye cream/oil/set/mist/mask
[SUM37]secret essence 200ml/ eye cream/oil/set/mist/mask
Item Q&A
  • Question : Inquiry for the item from vee****Sep 26, 2019

    Hi, do you sell Secret Cream ? If yes, pls share the listing. Thanks

    Answer : [Re] Inquiry for the item from vee****

    we don't have it
    but we will be next week new item link make it
    i will make link to you
    can you wait?

    Question : [Re] Inquiry for the item from vee****

    Yes. Thank you.

    Answer : [Re] Inquiry for the item from vee****

    your welcome

    Question : [Re] Inquiry for the item from vee****

    Hi
    Pls share the new link if ready. Thanks

    Answer : [Re] Inquiry for the item from vee****

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=669255711

    Here
    sorry late repl!

  • Question : Inquiry for the item from Jmi****Aug 18, 2019

  • Question : Inquiry for the item from kae****Aug 15, 2019

    May I know if the Secret range products are safe to use during pregnancy?

    Answer : [Re] Inquiry for the item from kae****

    sorry daer
    i don't know well about that dictail

  • Question : Inquiry for the item from Wei****Aug 06, 2019

    Hi do u also sell the double concentrate essence in 100ml?

    Answer : [Re] Inquiry for the item from Wei****

    yes 100ml is right

    Question : [Re] Inquiry for the item from Wei****

    Sorry I mean secret repair concentrate serum

    Answer : [Re] Inquiry for the item from Wei****

    daer can you tell me option number?>

  • Question : Inquiry for the item from ren****Jun 10, 2019

    Hi May I know is the secret Essence authentic?why is it so much cheaper than retail?

    Answer : [Re] Inquiry for the item from ren****

    Yes it is genuine.
    We will go directly with our head office.

+View all Notice, FAQ, Q&A >>
[innisfree/etude house/mamonde/laneige] suncream collection/lotion/stick/homme
[innisfree/etude house/mamonde/laneige] suncream collection/lotion/stick/homme
Item Q&A
  • Question : Inquiry for the item from jtm****Oct 04, 2019

    Dear seller, do u still have stocks for Etude house Soon jung sun cream in 25ml? Thanks!

    Answer : [Re] Inquiry for the item from jtm****

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=643359516
    this link you can buy

[Sulwhasoo] Sulwhasoo Makeup Collection / Perfecting / Sheer Lasting foundation
[Sulwhasoo] Sulwhasoo Makeup Collection / Perfecting / Sheer Lasting foundation
Item Q&A
  • Question : Inquiry for the item from mer****Oct 02, 2019

    Hi,

    I use the Sulwhasoo Perfecting Cushion Intense in #17. What shade should I choose for the Sulwhasoo Perfecting Cushion Brightening?

    Answer : [Re] Inquiry for the item from mer****

    sorry that is diffiren model that color i can't recommend what choose color
    sosorry

  • Question : Inquiry for the item from Jea****May 22, 2019

    hi seller, can I have the full ingredients of the sulwhasoo brightening cushion?

    Answer : [Re] Inquiry for the item from Jea****

    WATER / AQUA / EAU, CYCLOPENTASILOXANE, HOMOSALATE, TITANIUM
    DIOXIDE (CI 77891), ETHYLHEXYL METHOXYCINNAMATE, TITANIUM DIOXIDE (NANO),
    PHENYL TRIMETHICONE, CYCLOHEXASILOXANE, LAURYL PEG-9 POLYDIMETHYLSILOXYETHYL
    DIMETHICONE, POLYMETHYL METHACRYLATE, BUTYLENE GLYCOL DICAPRYLATE/DICAPRATE,
    PROPANEDIOL, BUTYLENE GLYCOL, NIACINAMIDE, DISTEARDIMONIUM HECTORITE, PEG-10
    DIMETHICONE, ACRYLATES/ETHYLHEXYL ACRYLATE/DIMETHICONE METHACRYLATE COPOLYMER, 1
    ,2-HEXANEDIOL, SODIUM CHLORIDE, ALUMINA, IRON OXIDES (CI 77492), FRAGRANCE / PARFUM,
    BISMUTH OXYCHLORIDE (CI 77163), CAMELLIA JAPONICA SEED OIL, CAPRYLYL GLYCOL
    , ALUMINUM HYDROXIDE, ETHYLHEXYL HYDROXYSTEARATE, TRIETHOXYCAPRYLYLSILANE,
    IRON OXIDES (CI 77491), SIMETHICONE, GLYCERYL CAPRYLATE, ETHYLHEXYLGLYCERIN,
    DISODIUM EDTA, IRON OXIDES (CI 77499), MOTHER OF PEARL, LILIUM CANDIDUM FLOWER EXTRACT,
    BHT, TOCOPHEROL, PANAX GINSENG ROOT EXTRACT

    Question : [Re] Inquiry for the item from Jea****

    is that safe for acne sentivse skin ? will this cause breakout? what the exipry date? thank

    Answer : [Re] Inquiry for the item from Jea****

    is that safe for acne sentivse skin ? will this cause breakout? what the exipry date? thank

    Question : [Re] Inquiry for the item from Jea****

    Dear Customer, thank you for your interest in our products.
    sorry i don;'t know well about acne i can't reply about that
    The expiration date differs depending on the day it comes it. We always try to send the newest one to the customer. Thank you.

    Answer : [Re] Inquiry for the item from Jea****

    okay thank seller, can u Olso provide me the full ingredients list of Perfecting Cushion Intense? thank you

    Question : [Re] Inquiry for the item from Jea****

    Ingredients
    WATER, CYCLOPENTASILOXANE, ZINC OXIDE (CI 77947), TITANIUM DIOXIDE (CI 77891), GLYCERIN, PHENYL TRIMETHICONE, ETHYLHEXYL METHOXYCINNAMATE, BUTYLENE GLYCOL DICAPRYLATE/DICAPRATE, PEG-10 DIMETHICONE, CYCLOHEXASILOXANE, METHYL METHACRYLATE CROSSPOLYMER, NIACINAMIDE, LAURYL PEG-9 POLYDIMETHYLSILOXYETHYL DIMETHICONE, TREHALOSE, RICINUS COMMUNIS (CASTOR) SEED OIL, BUTYLENE GLYCOL, ACRYLATES/ETHYLHEXYL ACRYLATE/DIMETHICONE METHACRYLATE COPOLYMER, PROPANEDIOL, GLYCYRRHIZA URALENSIS (LICORICE) ROOT EXTRACT, PINUS SYLVESTRIS LEAF EXTRACT, HONEY, DISTEARDIMONIUM HECTORITE, LILIUM CANDIDUM BULB EXTRACT, MICA (CI 77019), PRUNUS MUME FLOWER EXTRACT, METHOXY PEG-114/POLYEPSILON CAPROLACTONE, BEESWAX, SODIUM CHLORIDE, STEARIC ACID, ADENOSINE, ALUMINUM HYDROXIDE, ETHYLHEXYLGLYCERIN, NELUMBO NUCIFERA FLOWER EXTRACT, POLYGONATUM OFFICINALE RHIZOME/ROOT EXTRACT, PAEONIA ALBIFLORA ROOT EXTRACT, REHMANNIA GLUTINOSA ROOT EXTRACT, COPERNICIA CERIFERA (CARNAUBA) WAX, TRIMETHYLSILOXYSILICATE, TRIETH

  • Question : Inquiry for the item from Poh****Apr 30, 2019

    Hi may i know do u have stock for radiance blusher. Color pink harmony?

    Answer : [Re] Inquiry for the item from Poh****

    you can buy now
    you can choose option

  • Question : Inquiry for the item from mag****Mar 11, 2019

    I want to buy Perfecting Cushion Brightenining. Can I confirm that Snowise Brightening Cushion won’t be sent because many sellers have just replaced it.

    Answer : [Re] Inquiry for the item from mag****

    sorry what is it Snowise Brightening Cushion ?
    can you show

    Question : [Re] Inquiry for the item from mag****

    Attached is Snowise brightening cushion. Many sellers just replaced the perfecting brightening cushion with this.

    Answer : [Re] Inquiry for the item from mag****

    we have this
    is this?

    Question : [Re] Inquiry for the item from mag****

    Yes, that’s what I want to receive. Thank you
    So much!

    Answer : [Re] Inquiry for the item from mag****

    are you order now?
    daer can i ask what color are you buy?

    Question : [Re] Inquiry for the item from mag****

    Hello,

    I chose medium pink as you can see in the picture.

    Thank you!

    Answer : [Re] Inquiry for the item from mag****

    ok thank you for your purchase

  • Question : Inquiry for the item from swe****Feb 18, 2019

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▶ALL ITEMS AVAILABLE◀ [MEDICUBE] ★2019 NEW LINE★Zero N Pore Pad/Serum/Cream
▶ALL ITEMS AVAILABLE◀ [MEDICUBE] ★2019 NEW LINE★Zero N Pore Pad/Serum/Cream
Item Q&A
  • Question : Inquiry for the item from mar****Oct 02, 2019

    Hi, do you have the red line spot needle patch solutions? Thanks

    Answer : [Re] Inquiry for the item from mar****

    sorry no have it

  • Question : Inquiry for the item from alv****Sep 29, 2019

    Hi when is nose pack coming in?

    Answer : [Re] Inquiry for the item from alv****

    Dear customer,
    unfortunately this product got discontinued. Thanks for your understanding.

  • Question : Inquiry for the item from fai****Aug 29, 2019

  • Question : Inquiry for the item from wil****Aug 27, 2019

    Hi, my skin is sensitive n dehydrated. I'm looking for toner serum n moisturizer. Which one is more suitable for me?

    Answer : [Re] Inquiry for the item from wil****

    popuier is toner

  • Question : Inquiry for the item from jol****Aug 14, 2019

    Can I use zero pore pad daily? Thanks.

    Answer : [Re] Inquiry for the item from jol****

    yes can use

    Question : [Re] Inquiry for the item from jol****

    Thanks.

    Answer : [Re] Inquiry for the item from jol****

    your welcome

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[Card Guard]card wallet/credit card case/protech your card/aluminum hard-shell.
[Card Guard]card wallet/credit card case/protech your card/aluminum hard-shell.
Item Q&A
[etude house] NEW COLORS/two tone treatment hair color/hair dye/hot style bubble hair coloring
[etude house] NEW COLORS/two tone treatment hair color/hair dye/hot style bubble hair coloring
Item Q&A
  • Question : Inquiry for the item from liy****Sep 30, 2019

    Hi seller, do you still have Hot Style Salon Cream Hair Coloring - vanilla gold brown? Or has the product discontinued?

    Answer : [Re] Inquiry for the item from liy****

    Dear customer,
    unfortunately this product got discontinued. Thanks for your understanding.

  • Question : Inquiry for the item from kej****Sep 21, 2019

    I just made an inquiry earlier.
    If the two tone can only last for one week.
    Can I do product exchange to the BK10.
    Please refer as per attached.

    Answer : [Re] Inquiry for the item from kej****

    sorry i don't udnerstand what you said
    can you more exprain?

    Question : [Re] Inquiry for the item from kej****

    I have bought a two tone treatment hair colour recently and i just realized that it can only last for one week on average.
    in this case, can i arrange product exchange with you?
    i post it back my product (two tone treatment hair color) and you arrange hot style bubble hair coloring (BK10)- Dark Charcoal Grey for me is that ok?

    hot style bubble hair colouring is permement one right?

    Answer : [Re] Inquiry for the item from kej****

    you bought to me?
    if bougjht that using can't exchange
    and about color treatment is right just 1~2week change hair color
    so i answer is can't exchange about it sosorry

    Question : [Re] Inquiry for the item from kej****

    Sorry, i dont really get what you meant actually!
    Yes, the product of two tone treatment hair colour is bought from you!
    It has not been opened up before, hence, i would like to check with you which product can give hair a permenant colour?

    Answer : [Re] Inquiry for the item from kej****

    ok i will check your order plz tell me your order number
    and can you show your receveid item photo too?
    you don't open that right
    and yes bubble hair clor is perment chang color hair right
    and if you want to replace about that you must be shipping cost by your side charging
    is it ok/

    Question : [Re] Inquiry for the item from kej****

    303030847 (My order number)
    I will take a photo to you when i reached home, however it is new and never open.

    Do you have stock for hot style bubble hair coloring (BK10)- Dark Charcoal Grey?
    I want to change to get a permanent hair color.

    How much is the shipping cost?
    Where is your address?

    Answer : [Re] Inquiry for the item from kej****

    Front of product

    Question : [Re] Inquiry for the item from kej****

    please advise urgently.

    Answer : [Re] Inquiry for the item from kej****

    I would like to exchange from:
    two tonetreatment hair colour (per attached)- for one week

    to:
    hot style bubble hair colouring (BK-10)- Dark Charcoal Grey- permanent hair colour.

    please advise urgently.

    Question : [Re] Inquiry for the item from kej****

    plz contact to wahtsapp +65 10 2971 0656
    that color is unfortunately this product got discontinued.

    Answer : [Re] Inquiry for the item from kej****

    Could you please whatsapp me instead? my contact number is +65 94528722.
    Please advise what are the permanent hair colour do you have? which is more similar to the one i requested (BK-10)?

    Question : [Re] Inquiry for the item from kej****

    Hi, could you please reply me asap?
    i need to exchange the item asap, because it need it soon by first week of Oct.

    Answer : [Re] Inquiry for the item from kej****

    Hi?

    Question : [Re] Inquiry for the item from kej****

    i will contact!

    Answer : [Re] Inquiry for the item from kej****

    Hi, could you please reply to my whatsapp?
    Very urgent need the product.

    Question : [Re] Inquiry for the item from kej****

    I have made the payment of $4 and return the parcel to you.
    how's the status of mine?

    Answer : [Re] Inquiry for the item from kej****

    yesterday shipping start
    it willb e you can recevdi thusday or friday
    you need to extrea item cost $4.1 payment plz
    if you don't do that in today.. that delivery stopiing..
    plz payment finish and tell me plz

  • Question : Inquiry for the item from kej****Sep 21, 2019

    I bought a two tone product from your store.
    However, I saw there you stated it can only last for one week on ave? It’s Not permanent?

    Answer : [Re] Inquiry for the item from kej****

    sorry i don't udnerstand what you said
    can you more exprain?

  • Question : Inquiry for the item from jac****Jun 05, 2019

    Do we apply directly for the 2 tone hair colour? Is there a need to bleach the hair

    Answer : [Re] Inquiry for the item from jac****

    is it in my link have it? can you show me photo ?

  • Question : Inquiry related return and exchange from Its****Jan 31, 2019

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[Mise en scene] Perfect hair serum 1+1 /original/coco water/rich/light/rose/diamond/Styling Serum
[Mise en scene] Perfect hair serum 1+1 /original/coco water/rich/light/rose/diamond/Styling Serum
Item Q&A
  • Question : Inquiry for the item from 238****Sep 30, 2019

    Hi,

    which oil is good for split ends?

    Answer : [Re] Inquiry for the item from 238****

    what is it split ends?

    Question : [Re] Inquiry for the item from 238****

    Bottom of the hair splits .. broken hair

    Answer : [Re] Inquiry for the item from 238****

    rich type recommend

  • Question : Inquiry for the item from Pri****Sep 16, 2019

  • Question : Inquiry related delivery from Oni****Sep 12, 2019

  • Question : Inquiry for the item from wan****Sep 08, 2019

  • Question : Inquiry for the item from 250****Aug 19, 2019

    May i know the difference between perfect treatment and perfect salon treatment?

    Answer : [Re] Inquiry for the item from 250****

    salon is hair mask pack

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2019  NEW! ONLY 1-DAY PRICE  [LANEIGE] Stained glasstick/lip balm/lipstick/cool tone/warm tone
2019 NEW! ONLY 1-DAY PRICE [LANEIGE] Stained glasstick/lip balm/lipstick/cool tone/warm tone
Item Q&A
  • Question : Inquiry related delivery from juk****Sep 29, 2019

  • Question : Inquiry related delivery from s12****Jun 16, 2019

  • Question : Inquiry for the item from car****Jun 16, 2019

    When is the expiry date for glassstick in pink sapphire and liptint in berry pink?

    Answer : [Re] Inquiry for the item from car****

    Dear Customer, thank you for your interest in our products. The expiration date differs depending on the day it comes it. We always try to send the newest one to the customer. Thank you.

  • Question : Inquiry for the item from pau****May 22, 2019

    May I know when is the expiry date

    Answer : [Re] Inquiry for the item from pau****

    Dear Customer, thank you for your interest in our products. The expiration date differs depending on the day it comes it. We always try to send the newest one to the customer. Thank you.
    2021

  • Question : Inquiry for the item from jch****Feb 06, 2019

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[innisfree] jeju lava seawater collection/intensive/cream/eye cream/skin/ampoule/mist/essence/lotion
[innisfree] jeju lava seawater collection/intensive/cream/eye cream/skin/ampoule/mist/essence/lotion
Item Q&A
  • Question : Inquiry for the item from pre****Sep 27, 2019

    Hi! Do you have the eye serum?

    Answer : [Re] Inquiry for the item from pre****

    no no have this line

  • Question : expiryJan 12, 2018

    hi whats the expiry?

    Answer : [Re] expiry

    Dear customer,
    thanksf for reaching out to us.
    every item we sell is new and is until the year 2019 to 2020.

    Question : [Re] expiry

    can you check for me these 4 items expiry? skin,lotion,deep cream & mist..

    Answer : [Re] expiry

    All our products last until 2019 to 2020. Thanks!

[missha] triple shadow/eye shadow 1+1
[missha] triple shadow/eye shadow 1+1
Item Q&A
  • Question : Inquiry for the item from tem****Sep 26, 2019

    #2 is not available on choice one? I only need one which is #2 =)

    Answer : [Re] Inquiry for the item from tem****

    Dear customer,
    unfortunately this product got discontinued. Thanks for your understanding.

  • Question : Inquiry for the item from phy****Sep 12, 2019

    Hi, what's the expiry date of the items?

    Answer : [Re] Inquiry for the item from phy****

    Dear Customer, thank you for your interest in our products. The expiration date differs depending on the day it comes it. We always try to send the newest one to the customer. Thank you.

  • Question : Inquiry related delivery from jud****Apr 13, 2019

    Hi items are deliver from sg or Korea and how long u take to ship it out ? Thanks

    Answer : [Re] Inquiry related delivery from jud****


    This product will be delivered from Korea to Singapore branch.
    Qxpress will pick up the products form the singapore branch and directly deliver to the customer,
    It takes about 3-5days (business days)

  • Question : Product Expiry DateAug 26, 2018

[Laneige][Innisfree][iope]water sleeping mask /eye 60ml / lip/sample travel kit
[Laneige][Innisfree][iope]water sleeping mask /eye 60ml / lip/sample travel kit
Item Q&A
  • Question : Inquiry for the item from li.****Sep 26, 2019

    Hi seller, is there stock for Laneige Double Clearing Cleansing Foam sample?

    Answer : [Re] Inquiry for the item from li.****

    sosorry no have stock about that

  • Question : Inquiry for the item from chi****Sep 17, 2019

    Hi seller - may I know what is the expiration date for lip sleeping mask lavender? Thanks

    Answer : [Re] Inquiry for the item from chi****

    Dear Customer, thank you for your interest in our products. The expiration date differs depending on the day it comes it. We always try to send the newest one to the customer. Thank you.

  • Question : Inquiry for the item from bla****Sep 17, 2019

  • Question : Inquiry for the item from Jud****Sep 03, 2019

    Hi Dear,,May i know when the exactly expiry date of those item please?

    Answer : [Re] Inquiry for the item from Jud****

    Normal manufactured 2018 or 2019.
    EXP is 2021 or 2022.
    Thanks.

  • Question : Inquiry for the item from amb****May 27, 2019

    Dear seller may I know what are the 4 items for the moisture trial kit set can’t see the detail of the item. Waiting for your reply

    Answer : [Re] Inquiry for the item from amb****

    https://www.laneige.com/int/en/product/skincare/category/view.water-bank-moisture-cream-ex-new.all.html

    you can see this page

    Question : [Re] Inquiry for the item from amb****

    Dear seller the page u refer is not the same item I asking. In the option box it stated moisture trial kit 4 items 4 set and I asking what are the 4 items in the trial kit set?

    Answer : [Re] Inquiry for the item from amb****

    oh ok i understand now about that
    can you tell me about that option number???

    Question : [Re] Inquiry for the item from amb****

    Is L101

    Answer : [Re] Inquiry for the item from amb****

    that is written you can see
    serun,cream,essense and cotton*6ea

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