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Q & A Lists
Item Question & Answer
2 Cartons!! HUGGIES Platinum Diapers Tape and Pants - available in all sizes
2 Cartons!! HUGGIES Platinum Diapers Tape and Pants - available in all sizes
Item Q&A
  • Question : Inquiry for the item from val****Mar 16, 2019

  • Question : Inquiry for the item from yuv****Mar 15, 2019

    Platinum pants mentioned here is unisex or for boys?

    Answer : [Re] Inquiry for the item from yuv****

    Hi there,
    As mentioned on call, the diapers are unisex. Hope this helps.


    Regards,
    Endrew

  • Question : Inquiry for the item from VAW****Mar 09, 2019

    What the waist in cm for XXXL pants ?

    Answer : [Re] Inquiry for the item from VAW****

    Hi there,
    Thank you for reaching us. Sorry we do not have XXXL size sold on our Qoo10 Store.


    Regards,
    Endrew

  • Question : Inquiry for the item from VAW****Mar 09, 2019

    What the waist in cm for XXXL pants ?

    Answer : [Re] Inquiry for the item from VAW****

    Hi there,
    Thank you for reaching us. Sorry we do not have XXXL size sold on our Qoo10 Store.


    Regards,
    Endrew

  • Question : Inquiry for the item from cam****Mar 02, 2019

    When L size tape will restock?

    Answer : [Re] Inquiry for the item from cam****


    Hi there,
    Thank you for your interest onto our product. We are planning to replenish the stocks soon for this item. But we are so sorry we do not have a definite date to provide you . Kindly check our page oftenly to get updated on availability details. Thank you for your support.


    Regards,
    Endrew

+View all Notice, FAQ, Q&A >>
[Bundle Promo]Kleenex Ultra Soft Bath Tissue 3PLY [20 rolls x 2] (Cottony Clean/Aloe Clean/Aroma)
[Bundle Promo]Kleenex Ultra Soft Bath Tissue 3PLY [20 rolls x 2] (Cottony Clean/Aloe Clean/Aroma)
Item Q&A
  • Question : Inquiry for the item from swe****Mar 12, 2019

    14 days more to the end of group buy but only left 3x green tea in stock? While the individual listings still have ample stock for other selection?

    Answer : [Re] Inquiry for the item from swe****

    Hi thank you for reaching us. How can we assist you with?

    Regards,
    Endrrew

    Question : [Re] Inquiry for the item from swe****

    Not enough of quantity then what’s the purpose of having the group buy?

    Answer : [Re] Inquiry for the item from swe****

    Hi there,
    Very sorry the item quota we placed for group price is fully sold out as of now. Do check our page often to get updated for upcoming promotions.



    Regards,
    Endrew

    Regards,
    Endrew

  • Question : Inquiry for the item from yao****Mar 02, 2019

    ordered 3, received 2 only. Order number: 290653604

    Answer : [Re] Inquiry for the item from yao****

    Hi there, apologies on missing out the item. Do allow us 3-5 working days we will resend the missing item to you using courier SF Express. Kindly be prepared as they would contact beforehand to ensure smooth delivery process. Appreciate your kind patience on this matter. Thank you.



    Regards,
    Endrew

  • Question : 关于商品261****会员的咨询Mar 01, 2019

    新加坡卖家服务网,新加坡本地正规公司,为卖家提供物流,仓库,带发货,带结汇等服务!vvww.seller.sg

    Answer : [Re] 关于商品261****会员的咨询

    Hi there,
    Thank you for reaching us! How can we assist you with?


    Regards,
    Endrew

  • Question : Inquiry for the item from lqy****Mar 01, 2019

  • Question : Inquiry for the item from 240****Feb 28, 2019

    Hi I placed order on 24 Feb and my order is 290702002 and 290702003.
    The status have not been updated since 24 Feb.
    Please advise the delivery date for the items. Thanks

    Answer : [Re] Inquiry for the item from 240****

    Dear Veron,

    Currently, your parcel has been picked and packed and is ready to be shipped out. We apologize for the unexpected delays. We will check with the logistics team and expedite the delivery for you. Your patience on this matter is highly appreciated. Thank you for your support.

    Regards,
    Ash

+View all Notice, FAQ, Q&A >>
[Carton Deals] HUGGIES GOLD (Pullup Pants / Tape) - available in all sizes
[Carton Deals] HUGGIES GOLD (Pullup Pants / Tape) - available in all sizes
Item Q&A
  • Question : Inquiry for the item from imp****Mar 11, 2019

    Hello,

    Based on price per piece, pants is much more expensive than tape, Any reasons or is there a typo in the pricing? Thanks.

    Answer : [Re] Inquiry for the item from imp****

    Hi there, kindly advise which size and type are you referring to please? That would help us to check further and advise accordingly. Thank you.


    Regards,
    Endrew

    Question : [Re] Inquiry for the item from imp****

    L side, thanks.

    Answer : [Re] Inquiry for the item from imp****

    Hi there, we would like to confirm that we have received your message. Kindly allow us to check on this and we will get back to you by tomorrow. Regards, Endrew


    Hi there,
    The pricing is correct. Pants type is more expensive compared to Tape type. Hope this helps.


    Regards,
    Endrew
    (Mar 15, 2019 11:20)

  • Question : Inquiry related delivery from ker****Feb 13, 2019

    Hi can you please ship out my item thanks

    Answer : [Re] Inquiry related delivery from ker****

    Hi there,

    We apologize for the unexpected delays. We will check with the logistics team and expedite the delivery for you. Your patience on this matter is highly appreciated. Thank you for your support.

    Regards,
    Ash

  • Question : Inquiry related delivery from syl****Dec 07, 2018

    If order today when I can receive it?

    Answer : [Re] Inquiry related delivery from syl****

    Hi there, our usual delivery is 3-5 business days . Regards, Endrew

  • Question : Inquiry related delivery from lee****Nov 20, 2018

    Cart No : 123093006

    Hi, may I know the status of my order. Thanks.

    Answer : [Re] Inquiry related delivery from lee****

    Hi there, we are still working out on the packaging your ordered items. We will provide you with the tracking number once we have shipped your parcel to our courier partner. Appreciate your kind patience and support towards us . Thank you.


    Regards,
    Endrew

  • Question : Inquiry for the item from clo****Oct 20, 2018

    I received my item yesterday but it did not come with the free skip hop bag. My order no is 278695831. Pls get back to me. Thanks

    Answer : [Re] Inquiry for the item from clo****

    Hi, appreciate your response please ? Thanks

    Question : [Re] Inquiry for the item from clo****

    Hi there ! Thank you for purchasing with us. Unfortunately, the Skip Hope Bag GWP is fully redeemed as of now. For your clarification, the GWP is while stock last basis . We apologize on any inconvenience caused . Appreciate your kind understanding on this matter. Thank you.


    Regards,
    Endrew

    Answer : [Re] Inquiry for the item from clo****

    This is an irresponsible reply. The free gift was available at the point of purchase. If it is not available , seller should call and offer an option for refund or a replacement of another gift. Instead you just deliver the purchased items without any explanation. If I did not make an effort to contact you , you would simply keep quiet about it.

    I do not accept your apology and explanation . Please give me a satisfactory reply!

    Question : [Re] Inquiry for the item from clo****

    Hi Rachel, as much as we would like to fulfill your request but we are so sorry that due to overwhelming request for the Skip Hop it is fully redeemed and out of stock as of now. For your clarification, the GWP is while stock last basis . Hence, as the stocks not available now we are unable to assist you much on this matter. Sorry for any inconvenience caused. Seeking your kind understanding on this matter. Thank you.



    Best Regards,
    Endrew

+View all Notice, FAQ, Q&A >>
[HUGGIES] Baby Wipes - Gentle Care Wipes / Nourishing Baby Wipes
[HUGGIES] Baby Wipes - Gentle Care Wipes / Nourishing Baby Wipes
Item Q&A
  • Question : Inquiry for the item from jef****Feb 27, 2019

    Restock of 3x80?

    Answer : [Re] Inquiry for the item from jef****

    Dear customer,

    Thank you for your interest onto our product. We are planning to replenish the stocks soon for this item. But we are so sorry we do not have a definite date to provide you. Kindly check our page often to get updated on availability details. Thank you for your support.

    Regards,
    Ash

  • Question : Inquiry related delivery from 241****Jan 21, 2019

    Hi,

    I ordered on the 13th January 2019. Order no: 288119610 to 13.

    Today is already 21st January 2019. Till now the status is still "Shipping requested"

    When will my order be shipped?

    Answer : [Re] Inquiry related delivery from 241****

    Any update?

    Question : [Re] Inquiry related delivery from 241****

    Hi there,

    For your kind information, your parcel has been picked and packed and is ready to be shipped out.
    You may check your delivery status 1-2 working days later through:
    http://qxpress.asia/eng/html/customer_tracking.html . Tracking number: SGP142036263. We apologize for the shipping delay experienced. Thank you.

    Regards,
    Ash

  • Question : Inquiry related delivery from H_m****Jan 09, 2019

    Hi,

    May I know the update when will the rest of my missing items be delivered? Seems quite long. I have already updated the no of missing items to you separately but no replies.
    Order no 286943302. Thanks,


    Regards,
    Habib

    Answer : [Re] Inquiry related delivery from H_m****

    Hi there,

    We apologize for the delay in response. We will be redelivering a new parcel to you as there is shortage of item. Kindly allow us to arrange the re-delivery to you within 3-5 working days. Please take note that the collection for 1 opened pack and delivery for 11 packs will be done separately. Thank you.

    Regards,
    Ash

    Question : [Re] Inquiry related delivery from H_m****

    Okay noted. Thank you very much.

    Answer : [Re] Inquiry related delivery from H_m****

    Hi there,

    Thank you for your kind understanding on this matter. Have a good day.

    Regards,
    Ash

  • Question : Inquiry for the item from eri****Jan 01, 2019

    May I know the expiry date of the wipes?

    Answer : [Re] Inquiry for the item from eri****

    Hi there,
    Thank you for your interest onto our product. We are so sorry we are unable to provivde exact expiry date of the product due to expiry dates may vary based on shipments stocks. But no worries, we do always ensure that product delivered with more than 6 months expiry. You can contact us and request for exchange if the expiry date is less than 6 months. Thank you for your support.



    Regards,
    Endrew

  • Question : Inquiry for the item from Kah****Dec 10, 2018

+View all Notice, FAQ, Q&A >>
Bundle of 2!! [Huggies] Baby Wipes Gentle Care 4x40pcs
Bundle of 2!! [Huggies] Baby Wipes Gentle Care 4x40pcs
Item Q&A
  • Question : Inquiry for the item from jan****Feb 24, 2019

    What is the expiry date?

    Answer : [Re] Inquiry for the item from jan****

    Dear customer,

    Thank you for your interest onto our product. We are so sorry we are unable to provide exact expiry date of the product due to expiry dates may vary based on shipments stocks. But no worries, we do always ensure that product delivered with more than 6 months expiry. You can contact us and request for exchange if the expiry date is less than 6 months. Thank you for your support.

    Regards,
    Ash

  • Question : Inquiry for the item from jol****Dec 27, 2018

  • Question : Inquiry for the item from sta****Nov 23, 2018

    Hi, may i know the opening is tape or cap type?

    Answer : [Re] Inquiry for the item from sta****

    Hi there, thank you for your interest onto our item . This is tape type package . Regards, Endrew

[Kleenex] Ultra Soft Moist Toilet Tissue 10s/40s/3x40s
[Kleenex] Ultra Soft Moist Toilet Tissue 10s/40s/3x40s
Item Q&A
  • Question : 상품 관련 010****님의 문의입니다.Feb 17, 2019

    They sent out products that were not on the order list. And there's no answer. Let me understand.

    Answer : [Re] 상품 관련 010****님의 문의입니다.

    Hi there,
    Kindly refer previous message to avoid duplicate messages. We would like to request for the picture of the airway bill yoiu signed for us to check if wrong parcel were sent. Sorry for any inconvenience caused.


    Regards,
    Endrew

    Question : [Re] 상품 관련 010****님의 문의입니다.

    You guys didn't send things well. And I applied for a quick delivery service. I paid more money to order. I'm so tired of you guys right now.

    Answer : [Re] 상품 관련 010****님의 문의입니다.

    I couldn't use it right away, and I wasted my time because of you.

    Question : [Re] 상품 관련 010****님의 문의입니다.

    Hi there,
    We apologize for this unexpected mistake. Kindly allow us 3-5 working days we will replace the item for you. We will be using courier SF Express to process the exchange. Do note that delivery guy and collection guy may not be the same person and the exchange process may take place in two separate occasion. Seeking your kind patience on this matter. Thank you.



    Regards,
    Endrew

    Answer : [Re] 상품 관련 010****님의 문의입니다.

    thanks~I need you to take quick action.

    Question : [Re] 상품 관련 010****님의 문의입니다.

    You are most welcomed. Sorry for the inconvenience caused.

    Answer : [Re] 상품 관련 010****님의 문의입니다.

    When the delivery man comes, can I exchange the goods for you?

    Question : [Re] 상품 관련 010****님의 문의입니다.

    Hi there,
    Yes, we have arrange the exchange from our end. A gentle note that note that delivery guy and collection guy may not be the same person and the exchange process may take place in two separate occasions. Do revert for any further assistance from us.


    Regards.,
    Endrew

    Answer : [Re] 상품 관련 010****님의 문의입니다.

    My friend accidentally ripped open the package after receiving this item. So he used a piece. So, only one piece of tissue is being torn open.

    Question : [Re] 상품 관련 010****님의 문의입니다.

    Hi there, No worries kindly prepare all the items for the exchange. Thank you.


    Regards,
    Endrew

  • Question : 상품 관련 010****님의 문의입니다.Feb 16, 2019

    What's this? I've never ordered this product...I've never ordered a baby wipes.

    Answer : [Re] 상품 관련 010****님의 문의입니다.

    Hi there,
    Can we request for a picture of the airway bill please for us to check. Sorry for any inconvenience caused.


    Regards,
    Endrew

  • Question : Inquiry for the item from bit****Dec 25, 2018

    Dear seller, the 3x40s, restock anything soon?

    Answer : [Re] Inquiry for the item from bit****

    Hi there,

    The stocks will be replenished but unfortunately, we do not have a specific date for its arrival. Nevertheless, do visit our site often to get the latest news on the products or promotions. Thank you for reaching us.

    Regards,
    Ash

    Question : [Re] Inquiry for the item from bit****

    Noted. Thanks

    Answer : [Re] Inquiry for the item from bit****

    You are most welcomed.

  • Question : Inquiry for the item from aiy****Oct 26, 2018

    May I have the expiry date please.

    Answer : [Re] Inquiry for the item from aiy****

    Hi there ! Thank you for your interest onto our product. We apologize we unable to provide exact expiration date due product expiry dates may differ based on shipment dates. Nevertheless, kindly note that we guaranteed our products have reasonable expiry dates. Hence, you may wish to return & request for exchange if item received with short expiry date. Thank you and have a nice day!



    Regards,
    Endrew

  • Question : Inquiry for the item from and****Sep 06, 2018

    Hi for kleenex flushable moist tissue, ypu have an option which says 3x40 sheets ...6 packs(+ $2)...Does that mean in total its 6x120 = 720 sheets? Thanks

    Answer : [Re] Inquiry for the item from and****

    Hi there. You will be getting 720 sheets in total. Thank you and have a nice day.

HUGGIES Silver Pants / Diapers - available in all sizes
HUGGIES Silver Pants / Diapers - available in all sizes
Item Q&A
  • Question : 배송 관련 soa****님의 문의입니다.Feb 07, 2019

    Hi, Can you please the order item Asap?

    Answer : [Re] 배송 관련 soa****님의 문의입니다.

    Hi there, this is Endrew. Thank you for purchasing from us. Our normal delivery timeframe is 3-5 business days. However, due to festive season our shipping may face slight delays. Hope to seek your kind undertsanding on this matter. Thank you.

  • Question : Inquiry related delivery from yap****Jan 21, 2019

    288275694

    Above my order number. I've not received shipping details. Can check? Urgently needed the item.

    Answer : [Re] Inquiry related delivery from yap****

    Hi there ,
    We apologize for the unexpected delays . We will check with the logistic team on this order and expedite the delivery for you. Your patience on this matter is highly appreciated . Thank you for your support.


    Regards,
    Endrew

    Question : [Re] Inquiry related delivery from yap****

    Please check and get back. Thanks

    Answer : [Re] Inquiry related delivery from yap****

    I've placed order since Jan 16.

    Question : [Re] Inquiry related delivery from yap****

    Hi there,

    For your kind information, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1-2 working days later through:
    http://qxpress.asia/eng/html/customer_tracking.html . Tracking number: SGP142137237. Thank you and have a great day.

    Regards,
    Ash

  • Question : Inquiry for the item from lee****Nov 12, 2018

    Hi,

    Do u have L size? Thanks

    Answer : [Re] Inquiry for the item from lee****

    Hi there,
    Thank you for your interest onto our product. L-size is sold out. We are planning to replenish the stocks soon for this item. Do check our page oftenly to get updated on availability details. Thank you for your support.


    Regards,
    Endrew

  • Question : Inquiry for the item from jac****May 11, 2018

    How many packs in 1 carton for XXL pants diapers?

    Answer : [Re] Inquiry for the item from jac****

    Hi there, 3 packs. Have a nice day ahead.

  • Question : Inquiry related delivery from daw****May 07, 2018

    Hi i ordered on 2nd May however i dont see any shipping sceduled up to today, 7th may. I've received all my other orders from other sellers that i ordered on the same day. You havent replied my previous enquiry either. Appreciate if you can at least give an update

    Answer : [Re] Inquiry related delivery from daw****

    Hi there, our delivery normally takes 3-5 working days from your order date. For your information your parcel is currently out for delivery. Hence, you will receive your items by today. You may check your delivery status through: http://qxpress.asia/eng/html/customer_tracking.html . Tracking number: SGP132749593. Thank you and have a great day.

+View all Notice, FAQ, Q&A >>
[KOTEX] Applicator Tampons (Regular/Super) 16pcs
[KOTEX] Applicator Tampons (Regular/Super) 16pcs
Item Q&A
  • Question : Inquiry for the item from von****Feb 06, 2019

    Hi, is this “Buy 2, Free 1” promotion still on?

    Answer : [Re] Inquiry for the item from von****


    Hi there,
    Thank you for your interest. Sorry no buy 2 free 1 promo. The price os as below:

    - Kotex Applicator Tampons Regular 16pcs S$9.85
    - Kotex Applicator Tampons Super 16pcs S$9.85


    Regards,
    Endrew

[BUNDLE of 6] Kleenex Supreme Skincare 3PLY Facial Tissues 5 x 80s - Silky Soft / Moisturising Touch
[BUNDLE of 6] Kleenex Supreme Skincare 3PLY Facial Tissues 5 x 80s - Silky Soft / Moisturising Touch
Item Q&A
  • Question : Inquiry related return and exchange from ken****Jan 31, 2019

    Has the amount refunded to my credit card? It has been more then 2 weeks.

    Answer : [Re] Inquiry related return and exchange from ken****

    Hi there,
    Can we get your order number please ? That would help us to check and further advise you . Thank you .



    Regards,
    Endrew

    Question : [Re] Inquiry related return and exchange from ken****

    My order number : 286841676

    Answer : [Re] Inquiry related return and exchange from ken****

    Hi Kendy,

    We have refunded to your Seller Qaccount on 9th January 2019. Kindly check on Qaccount and let us know for us to do our best to follow up with the respective department. Thank you for your support.

    Regards,
    Ash

    Question : [Re] Inquiry related return and exchange from ken****

    Hi there is no refund amount reflected on my Jan credit card statement as well as Q account as attached.

    Answer : [Re] Inquiry related return and exchange from ken****

    Hi there,
    Kindly check with Qoo10 represenatives for the refunds status . Please revert if you need any other assistance from our end .


    Regards,
    Endrew

  • Question : Inquiry for the item from ken****Jan 16, 2019

    Since the items are not out of stock. Please send another 6 bundle over this week instead of refunding.

    Answer : [Re] Inquiry for the item from ken****

    Hi there,

    We are very sorry to inform you that we are unable to re-delivery your order as the order is lost in delivery. Alternatively, we would like to suggest you to make an new order, so that we will expedite your order to be shipped out as soon as possible. We hope to seek your kind understanding on this matter. Thank you for reaching us.

    Regards,
    Ash

  • Question : Inquiry for the item from ken****Jan 15, 2019

    I have placed the order since 29 dec. To date, nothing was delivered! Sent email last week for chaser, till today nothing as well. Is this a scam?

    Answer : [Re] Inquiry for the item from ken****

    Hi there,

    We are very sorry to inform you that, the parcel lost in delivery. Kindly allow 7-14 days for the courier service to refund your order to your Qoo10 payment method. We apologize for the inconvenience caused. We appreciate your patience and understanding on this matter. Thank you for contacting us.

    Regards,
    Ash

[BUNDLE of 3] Kotex Overnight Panties S-M / M-L 2pcs
[BUNDLE of 3] Kotex Overnight Panties S-M / M-L 2pcs
Item Q&A
  • Question : Inquiry related delivery from yah****Jan 17, 2019

    Cart no. 124331539 ordered on the 6/1/2019. Why still remain as SHIPPING REQUESTED. When can I receive your products?

    Answer : [Re] Inquiry related delivery from yah****

    Hi there,

    Please be informed that we are in the midst of processing your order. Apologies for delay, due to high volume of order that day there will be a slight delay and we are doing our best to expedite the delivery. We are seeking for your kind understanding on this. Thank you for the support.

    Regards,
    Ash

    Question : [Re] Inquiry related delivery from yah****

    hi Ash, any update on shipping? it has been 2weeks since the order has been placed. :(

    Answer : [Re] Inquiry related delivery from yah****

    Hi there,
    We are sorry for keep you waited. The delays is due to one of the item you ordered is low on stock . Therefore we are awaiting for the items to be replenished in order for us to process the packing .

    Item low on stock : Kotex Overnight Panties M-L 2 pcs


    Kindly advise if can deliver fully once stock replenished or you would like to opt for a refunds instead ?


    Regards,
    Endrew

    Question : [Re] Inquiry related delivery from yah****

    hi Andrew,

    I am ok if you can change the order to all size SM

    Answer : [Re] Inquiry related delivery from yah****

    Hi there,

    We are very sorry to inform you that the item is out of stock at the moment. We apologize for the shipping delay you are experiencing are we are in the midst of restocking out of stock items. Do allow us 7-10 working days for our shipment to arrive and we will ship your item out immediately upon its arrival. Thank you.

    Regards,
    Ash

  • Question : Inquiry for the item from jas****Jan 17, 2019

    Why stop selling ??

    Answer : [Re] Inquiry for the item from jas****

    Hi there,

    The stocks will be replenished but unfortunately, we do not have a specific date for its arrival. Nevertheless, do visit our site often to get the latest news on the products or promotions. Thank you for showing interest in our product.

    Regards,
    Ash

  • Question : Inquiry related delivery from bla****Dec 14, 2018

    Hi. When will u ship out items I paid for in the 13th??

    Answer : [Re] Inquiry related delivery from bla****

    Hi there, we are still working out on the packaging your ordered items. We will provide you with the tracking number once we have shipped your parcel to our courier partner. Appreciate your kind patience and support towards us . Thank you.


    Regards,
    Endrew

    Question : [Re] Inquiry related delivery from bla****

    Items still not shipped yet as of 19th?

    Answer : [Re] Inquiry related delivery from bla****

    Hi there. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1-2 working days later through: http://qxpress.asia/eng/html/customer_tracking.html . Tracking number: SGP140884815. Thank you and have a great day. Regards, Endrew

  • Question : Inquiry related delivery from 250****Nov 20, 2018

    Cart no.123030568. Ordered on 13/11/2018. Why still remain as SHIPPING REQUESTED. When can I receive your products.

    Answer : [Re] Inquiry related delivery from 250****

    Hi there! We apologize for the unexpected delay. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1-2 working days from now through: http://qxpress.asia/eng/html/customer_tracking.html . Tracking number: SGP139677863. Thank you and have a great day.


    Regards,
    Endrew

  • Question : Inquiry related delivery from jud****Jun 18, 2018

+View all Notice, FAQ, Q&A >>
Huggies Gold Diapers Newborn 78pcs x 2
Huggies Gold Diapers Newborn 78pcs x 2
Item Q&A
[BUNDLE OF 2] KLEENEX Facial Tissue 3PLY
[BUNDLE OF 2] KLEENEX Facial Tissue 3PLY
Item Q&A
  • Question : Inquiry related cancel and refund from chu****Jan 02, 2019

    My order is 285614992 to 285614997. Pls note that I received 4 boxes of 2-ply tissue. Can refund me the price diff of the 4 boxes (3ply - 2 ply)

    Thanks

    Answer : [Re] Inquiry related cancel and refund from chu****

    Hi there.Thank you for purchasing from us. Kindly send us a picture of the items you received. That will help us to verify and resend the correct item. Appreciate your kind cooperation. Thank you.

    Regards,
    Endrew

    Question : [Re] Inquiry related cancel and refund from chu****

    Attach the photos

    Answer : [Re] Inquiry related cancel and refund from chu****

    Hi there,
    Kindly advise is this the Kleenex Garden Design from order #285614996 ?


    Regards,
    Endrew

    Question : [Re] Inquiry related cancel and refund from chu****

    Don’t know. I took a photo for ur reference.

    Answer : [Re] Inquiry related cancel and refund from chu****

    Hi there,

    We kindly request you to provide us the reason for us to validate the refund for your order. We thankful for your support and understanding on this. Thank you for contacting us.

    Regards,
    Ash

    Question : [Re] Inquiry related cancel and refund from chu****

    Becos this is a 2-ply and I ordered 3-ply so the diff have to refund to me . Can u all call me to
    Settle this ? It is taking too Long. Until now you all still don’t understand why I ask for refund

    Answer : [Re] Inquiry related cancel and refund from chu****

    Hi there,
    As per listed in the item type and the product description, the Kleenex Classic Design 5x150pcs is sold at 2 ply . Hence, the item you received is correct item. Kindly revert if you require further assistance . We are happy to assist you .



    Regards,
    Endrew

  • Question : Inquiry related delivery from ari****Nov 13, 2018

    Order #282848032. Paid on 10.11.18. Please advise when is delivery?? Thanks.

    Answer : [Re] Inquiry related delivery from ari****

    Hi there,
    Thank you for purchasing from us. Our delivery normally takes 3-5 working days from your order date (Excluding Weekend and Public Holidays). Have a nice day



    Regards,
    Endrew

  • Question : Inquiry for the item from ats****Nov 10, 2018

    Will Kleenex Soft Pack Facial Tissue Disney Tsum Tsum
    4×50pcs 3ply be restocked?

    Answer : [Re] Inquiry for the item from ats****

    Hi there,
    Apologies on the delivery delays. Currently, item you ordered is out of stock. We are expecting to restock by this week. We will arrange delivery for you as soon as stocks are in hand. Appreciate your kind patience and your support towards us. Thank you.



    Regards,
    Endrew

  • Question : Order#274086262 When can I receive it?Sep 13, 2018

    When can I receive my tissue?

    Answer : [Re] Order#274086262 When can I receive it?

    Hi there,kindly give us some time to get back with your delivery details Thank you and have a nice day.

  • Question : Inquiry related delivery from sop****Sep 09, 2018

    This is the exact same answer u gave me on 27th Aug!! It’s been more than 10 days since u said 1-2 days?!?!? Seriously, clean up your act and refund me if u cannot fulfil your order. If there is a problem in your warehouse or transporter and my order has been made since 12 Aug, shouldn’t you make the effort to go find it and fulfill my order rather than keep giving the same respones and not do anything?? If you can’t even do that then refund my order immediately!

    Answer : [Re] Inquiry related delivery from sop****

    Hi there, so sorry for the inconvenience caused. Please give us some time to check and we will get back to you ASAP. Thank you and have a nice day.

+View all Notice, FAQ, Q&A >>
Bundle of 6 [KLEENEX] Ultra Soft Toilet Tissue 3PLY - Cottony Clean / Aloe Clean 10 x 200 sheets
Bundle of 6 [KLEENEX] Ultra Soft Toilet Tissue 3PLY - Cottony Clean / Aloe Clean 10 x 200 sheets
Item Q&A
  • Question : Inquiry related delivery from S71****Jan 11, 2019

    Hi Seller, I have placed an order on Jan 8 but the status still indicate " Shipping requested". Can you please advise the shipment schedule for the mentioned order? Thanks.

    Answer : [Re] Inquiry related delivery from S71****

    Hi there.

    For your kind information, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1-2 working days later through:
    http://qxpress.asia/eng/html/customer_tracking.html . Tracking number: SGP141837588. Thank you and have a great day.

    Regards,
    Ash

  • Question : Inquiry for the item from hui****Jun 15, 2018

[HUGGIES] Platinum Diapers Just Born 24pcs
[HUGGIES] Platinum Diapers Just Born 24pcs
Item Q&A
  • Question : Inquiry from kha****Jan 07, 2019

    Hi do u guys acept self collect?if yes wheres the location?

    Answer : [Re] Inquiry from kha****

    Hi there,

    We are very sorry to inform you that, self collect is not available at the moment. For your kind information, our delivery normally takes 3-5 working days from your order date excluding Saturday and Sunday. Thank you.

    Regards,
    Ash

[Bundle of 3] Kotex Pads LUXESoft and Smooth Ultra Thin/ Overnight (Mix and Match)
[Bundle of 3] Kotex Pads LUXESoft and Smooth Ultra Thin/ Overnight (Mix and Match)
Item Q&A
  • Question : Inquiry related return and exchange from rei****Dec 20, 2018

    Hi there, the pads delivered and out of 3, 1 was wrong, please assist to reply on the exchange or refund.

    Answer : [Re] Inquiry related return and exchange from rei****

    Hi there , sorry for for the mistake . To be more precise, can we know what what is the wrong item sent and what is the missing item please ? That would help us to arrange replacement . Thank you . Regards, Endrew

    Question : [Re] Inquiry related return and exchange from rei****

    Hi this is the wrong item send

    Answer : [Re] Inquiry related return and exchange from rei****

    This is suppose to be what I ordered

    Question : [Re] Inquiry related return and exchange from rei****

    Please reply or refund me

    Answer : [Re] Inquiry related return and exchange from rei****

    Hi there,

    We will be redelivering a new parcel to you as there is wrong item sent. Kindly allow us to arrange the replacement to you within 3-5 working days. Please take note that collection and delivery will be done separately.We apologize for the inconvenience caused. Thank you for reaching us.

    Regards,
    Ash

    Question : [Re] Inquiry related return and exchange from rei****

    Hi there please let me know when it's the date of delivery and collection as I receive a call from a delivery person and have no idea what it is regarding. You need to let me know the date and time for which and what and if possible provide the tracking code as well. I have file an enquiry regarding this and if there's no exchange or receive done within 5 working days, there will be a partial refund from your side.

    Answer : [Re] Inquiry related return and exchange from rei****

    Hi there. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1-2 working days later through: http://www.sf-express.com/sg/en/ . Tracking number: 080053760875. For the collection part we have informed SF Express to contact you prior to collection. Thank you and have a nice day.

    Best Regards
    Kumar

  • Question : Inquiry for the item from shi****Dec 21, 2018

    Hi, may I know what is the current status of my order?

    Answer : [Re] Inquiry for the item from shi****

    Hi there. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1-2 working days later through: http://www.sf-express.com/sg/en/ . Tracking number: 080053128236. Thank you and have a nice day. Regards, Endrew

  • Question : Inquiry related delivery from lia****Dec 20, 2018

    Hi, I have ordered on 15th Dec, until now, it still states shipping requested? When will my items be shipped out and when will I receive it?

    Answer : [Re] Inquiry related delivery from lia****

    Hi there. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1-2 working days later through: http://www.sf-express.com/sg/en/ . Tracking number: 080053041187. Thank you and have a nice day. Regards, Endrew

  • Question : Inquiry related return and exchange from rei****Dec 20, 2018

    Hi the order came wrongly as I did not order 35cm. Please refund or exchange

    Answer : [Re] Inquiry related return and exchange from rei****

    Hi there , sorry for for the mistake . To be more precise, can we know what what is the wrong item sent and what is the missing item please ? That would help us to arrange replacement . Thank you . Regards, Endrew

  • Question : Inquiry related delivery from Suy****Dec 20, 2018

    Hi I ordered my items on 15th Dec but until now, it still does not have an expected shipping date. When will it be scheduled?

    Answer : [Re] Inquiry related delivery from Suy****

    Hi there, thank you for purchasing from us . We will try our best to ship out your parcel by next week. Sorry for any inconvenience caused . Regards, Endrew

+View all Notice, FAQ, Q&A >>
[BUNDLE of 6] KLEENEX 3PLY Facial Tissues
[BUNDLE of 6] KLEENEX 3PLY Facial Tissues
Item Q&A
  • Question : Inquiry related delivery from yan****Dec 18, 2018

    Hi there! I would like to know when my order will be shipped? Thanks! (:

    Answer : [Re] Inquiry related delivery from yan****

    Hi Lee Yan Jun, thank you for purchasing from us . We will check on your order and try our best to ship out your parcel by this week for you . Seeking your kind patience on this . Regards, Endrew

  • Question : Inquiry related delivery from 250****Dec 11, 2018

    I saw that the 1st 100 has free delivery. However when I add to cart and proceed to check out, a delivery charge is added to the total. Please advise

    Answer : [Re] Inquiry related delivery from 250****

    Hi there, can we get a screenhot of the check out page please ? That will help us to check and clarify the issue . Regards, Endrew

  • Question : Inquiry for the item from Che****Dec 11, 2018

    Hi do you still have disney design box tissues?

    Answer : [Re] Inquiry for the item from Che****

    Hi there, thank you for contacting us. The stocks will be replenished but unfortunately, we do not have a specific timeline for its delivery. Nevertheless, do visit our site often to get the latest news on the products or promotions. Best regards, CS Ash

  • Question : Inquiry for the item from mar****Dec 11, 2018

  • Question : Shipping RequestedOct 30, 2018

    Hi Seller,

    why is my shipping status still under shipping requested even though it is local shipment. any updates could be appreciated? thanks

    Regards

    Answer : [Re] Shipping Requested

    Hi there! Thank you for purchasing from us. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1-2 working days from now through: http://qxpress.asia/eng/html/customer_tracking.html . Tracking number: SGP138913180. Thank you and have a great day.



    Regards,
    Endrew

+View all Notice, FAQ, Q&A >>
[Scott] Facial Tissue Box 5x150pcs / Pocket Pack 8x16x5pcs / Napkins 2 x 100pcs
[Scott] Facial Tissue Box 5x150pcs / Pocket Pack 8x16x5pcs / Napkins 2 x 100pcs
Item Q&A
  • Question : Inquiry for the item from sue****Dec 13, 2018

    Hi, may I know how many packets of pocket tissues are there in the big pack and how many ply? Thank you.

    Answer : [Re] Inquiry for the item from sue****

    Hi there, thank you for your interest . Kindly check the 'item type' breakdown and product descriptions . Thank you . Regards, Endrew

[BUNDLE of 3] KLEENEX Clean Care 3PLY Bathroom Tissue 3 Packs x 160 x 6rolls
[BUNDLE of 3] KLEENEX Clean Care 3PLY Bathroom Tissue 3 Packs x 160 x 6rolls
Item Q&A
  • Question : Inquiry related delivery from ali****Nov 12, 2018

    Hi, you have missed out one more item ion my order. Cart no. 122786784. Missing item is Kleenex ultra soft cottony mega roll bath tissue. Order no. 282639003. My order was for 3 packs bath tissue + 1 bundle of 2 Facial tissue. Delivery arrived this morning with 2 packs bath tissue + facial tissue

    Answer : [Re] Inquiry related delivery from ali****

    Sorry my mistake order no. missing is 282639002

    Question : [Re] Inquiry related delivery from ali****

    Hi there.Thank you for purchasing from us. Kindly send us a picture of the items you received. That will help us to verify and resend the missing item. Appreciate your kind cooperation. Thank you.



    Regards,
    Endrew

    Answer : [Re] Inquiry related delivery from ali****

    Attached photo. Please check your Qexpress delivery chit SHP139282569. Item description states 3 qty.
    2 mega Roll Bath Tissue + 1 bundle of 2 Facial Tissue

    Question : [Re] Inquiry related delivery from ali****

    Hi there,
    Apologies on missing out your item. Kindly allow us 3-5 working days. We will resend the missing item to you.
    Item to be delivered is : Kleenex Ultra Soft Cottony mega roll bath tissue.



    Regards,
    Endrew

    Answer : [Re] Inquiry related delivery from ali****

    It’s already 10 days and I have not received my missing item..

    Question : [Re] Inquiry related delivery from ali****

    Hi sorry for late reply. Item shows as delivered on 23 nov . Kindly advise if item received in good condition? Regards, Endrew

    Answer : [Re] Inquiry related delivery from ali****

    Yes, received. Thank you

    Question : [Re] Inquiry related delivery from ali****

    Hi there,
    Glad to hear you received your parcel. Looking forward to business with you again in near future. Thank you and have a nice day.


    Regards,
    Endrew

  • Question : order no. 217453815Jun 09, 2017

    Hi

    Informed you since yesterday that the above item is missing, so far no reply from you . Please send the item asap. Thanks.

    Answer : [Re] order no. 217453815

    Hi! Thank you for shopping at Kimberly Clark.
    We have successfully received your feedback in our mailbox and will look into it as soon as we can.
    You will receive a reply to your query in 1 working day.


    Hi as spoken, please allow us some time to check what item you missing. Thanks
    (Jun 13, 2017 12:08)

[Kleenex] Ultra Soft Moist Toilet Tissue 40sheet
[Kleenex] Ultra Soft Moist Toilet Tissue 40sheet
Item Q&A
  • Question : Inquiry for the item from sim****Nov 27, 2018

    Hi. Is this flushable? Thanks.

    Answer : [Re] Inquiry for the item from sim****

    Hi there, thank you for your interest . Yes, designed to be flushed means no clogging . Thank you . Regards, Endrew

[Scott] Extra Toilet Tissue Regular 20x180pcs
[Scott] Extra Toilet Tissue Regular 20x180pcs
Item Q&A
  • Question : Inquiry related delivery from arr****Nov 26, 2018

    When will my order be shipped out?

    Answer : [Re] Inquiry related delivery from arr****


    Hi there! We apologize for the unexpected delay. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1-2 working days from now through: http://qxpress.asia/eng/html/customer_tracking.html . Tracking number: SGP139993595. Thank you and have a great day.


    Regards,
    Endrew

HUGGIES Little Swimmer Pants - S / M / L sizes
HUGGIES Little Swimmer Pants - S / M / L sizes
Item Q&A
  • Question : Inquiry for the item from 211****Nov 18, 2018

  • Question : Inquiry related delivery from hel****Nov 09, 2018

    How do I opt for 7 eleven pick-up?

    Answer : [Re] Inquiry related delivery from hel****

    Hi there,
    7 Eleven pickup is only available for Qxpress courier, once order is made do contact Qxpress to deliver your parcel to nearest 7Eleven in your area.




    Regards,
    Endrew

  • Question : Inquiry for the item from tam****May 23, 2018

    Hi
    I ordered Huggies diapers, panty liners and swim diapers but only receive the diapers

    Can I know where are the rest of the order?

    Answer : [Re] Inquiry for the item from tam****

    Hi there, kindly advise as you have 2 cart orders.
    For order 257135405, your order has been split into 2 parcels SGP133243841 and SG1262068. Kindly advise if you have received both.

    For orders 257387118,257387119,257387120, your order have one parcel SGP133369382. Kindly advise if you have received this.

    Sorry for the missing items. We will arrange a redelivery once we confirmed what is missing ifrom your order. Thank you and have a nice day ahead.

    Question : [Re] Inquiry for the item from tam****

    Hi for orders 257387118, 257387119, 257387120 I have only received the Huggies sliver pants diaper aka order 257387118 only.
    I did not receive 257387119, 257387120. Pls send those out asap


    I did not receive

    Answer : [Re] Inquiry for the item from tam****

    That means you did not send me the swim diapers and panty liners

    Question : [Re] Inquiry for the item from tam****

    Hi there, so sorry for the missing items. We will arrange the redelivery for you within 3-5 working days. Thank you and have a nice day.

    Answer : [Re] Inquiry for the item from tam****

    Hi it has been More than 5 days but I have not received anything

    Can you send out the items ASAP?!
    I need it for a trip

    Question : [Re] Inquiry for the item from tam****

    Hi it has been More than 5 days but I have not received anything

    Can you send out the items ASAP?!
    I need it for a trip

    Answer : [Re] Inquiry for the item from tam****

    Hi it has been More than 5 days but I have not received anything

    Can you send out the items ASAP?!
    I need it for a trip

    Question : [Re] Inquiry for the item from tam****

    Hi there, your redelivery has been arranged on 28th. It will take 3-5 working days from this date. Sorry for any inconvenience caused. Thank you and have a nice day ahead.

  • Question : Inquiry for the item from tam****May 23, 2018

    Hi
    I ordered swim diapers and panty liner w the Huggies diapers. Only the diapers were delivered and not the swim diapers and panty liners

    Answer : [Re] Inquiry for the item from tam****

    Hi there, kindly advise as you have 2 cart orders.
    For order 257135405, your order has been split into 2 parcels SGP133243841 and SG1262068. Kindly advise if you have received both.

    For orders 257387118,257387119,257387120, your order have one parcel SGP133369382. Kindly advise if you have received this.

    Sorry for the missing items. We will arrange a redelivery once we confirmed what is missing ifrom your order. Thank you and have a nice day ahead.

  • Question : Inquiry for the item from sub****Mar 11, 2018

    Hi seller,

    May i know when u restock the Small pack?
    I want to buy it.

    Thank you.

    Answer : [Re] Inquiry for the item from sub****

    Hi there, the stocks will be replenished but unfortunately, we do not have a specific date for its delivery. Nevertheless, do visit our site often to get the latest news on the products or promotions. Thank you and have a nice day.

+View all Notice, FAQ, Q&A >>
Carton Deal!! [DEPEND] RealFit Underwear for Men/Women 8pcs x 4packs x 2 Cartons (FREE Trolley Bag)
Carton Deal!! [DEPEND] RealFit Underwear for Men/Women 8pcs x 4packs x 2 Cartons (FREE Trolley Bag)
Item Q&A
  • Question : Inquiry for the item from tut****Nov 24, 2018

    I need to get for women size L as my stock is getting low....may i know when is it available?

    Answer : [Re] Inquiry for the item from tut****

    Hi there,
    Thank you for your interest onto our product. We are planning to replenish the stocks soon for this item. Do check our page oftenly to get updated on availability details. Thank you for your support.


    Regards,
    Endrew

  • Question : Inquiry for the item from wfa****Nov 10, 2018

    Hi seller

    When will u have stock for female size m

    Answer : [Re] Inquiry for the item from wfa****

    Hi there,
    Thank you for your interest onto our product. We are planning to replenish the stocks soon for this item. Do check our page oftenly to get updated on availability details. Thank you for your support.


    Regards,
    Endrew

  • Question : Inquiry related delivery from ye.****Jul 31, 2018

    Hi, Do you dleiver on weekends or after 7pm on week days?

    Answer : [Re] Inquiry related delivery from ye.****

    Hi there, kindly note that these are the operating hours for Qxpress.

    Mondays to Fridays: 12 noon to 8 p.m
    Saturdays: 11 a.m. to 4 p.m. (not applicable for non-residential addresses)
    No deliveries on Sundays and Public Holidays.

    Thank you and have a nice day ahead.

  • Question : Inquiry related delivery from wuj****Apr 02, 2018

    Why my items still at shipping? Roughly when can I can the items?

    Answer : [Re] Inquiry related delivery from wuj****

    Hi there, our delivery normally takes 3-5 working days from your order date. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status a day later through: http://qxpress.asia/eng/html/customer_tracking.html . Tracking number: SGP131542192. Thank you and have a great day.

  • Question : Inquiry related delivery from kej****Dec 06, 2017

    Hi, I still haven't received your items. Thanks

    Answer : [Re] Inquiry related delivery from kej****

    Just received. Thanks seller 😊

    Question : [Re] Inquiry related delivery from kej****

    Hi there
    no problem
    thank you
    have a nice day to you

+View all Notice, FAQ, Q&A >>
[BUNDLE OF 2] SCOTT Kitchen Towels Thick and High Absorbency/ Toilet Tissue (Jumbo/Regular)
[BUNDLE OF 2] SCOTT Kitchen Towels Thick and High Absorbency/ Toilet Tissue (Jumbo/Regular)
Item Q&A
  • Question : Inquiry related delivery from juz****Nov 20, 2018

    My purchases on 11th Nov have not been sent out. You claimed working out packaging process on 13th Nov.
    I asked for expected delivery date on 18th Nov but there are no respond from you. Endrew, your customer service is quite poor.

    Till today 20th Nov, item status still "shipping requested". No update at all. You might want to consider refraining from taking more orders for coming black friday sale as you guys are not capable of handling such orders.

    Answer : [Re] Inquiry related delivery from juz****

    Hi Eric ,
    Apologies on the unexpected delays . As for now we have shipped out all your parcels to the courier Qxpress and is expected to complete delivery in 1-2 days times. Seeking your kind patience on this matter and sorry for any inconvenience caused .



    Regards,
    Endrew

    Question : [Re] Inquiry related delivery from juz****

    Thanks Endrew for your response.
    But status still "shipping requested" for my order 283140399 to 283140402.

    Answer : [Re] Inquiry related delivery from juz****

    Hi there,
    Tracking details are as below :
    Order #283140399, Tracking- SGP139898983
    Order #283140402 Tracking- SGP139898984



    Regards,
    Endrew

    Question : [Re] Inquiry related delivery from juz****

    Items received. Thank you for resolving the matter.

    Answer : [Re] Inquiry related delivery from juz****


    Hi there,
    Glad to hear you received your parcel. Looking forward to business with you again in near future. Thank you and have a nice day.


    Regards,
    Endrew

  • Question : Inquiry related delivery from sim****Nov 20, 2018

    hi, i have sent enquiry regards to the shipping for the items i ordered on 11th nov. its been a week and no update of status and u did not even reply. sent query on 16th and 19th. pls reply if not refund. this is too much. letting customer waiting and waiting but nothing is done.

    Answer : [Re] Inquiry related delivery from sim****

    Hi there,
    Apologies for keep you waiting. So sorry that our shipping are facing slight delays. As for now, we are expecting to complete your delivery by this week. Seeking your kind patience on this matter. We apologize for any inconvenience caused.

    Thank you for your support and have a nice day.



    Regards,
    Endrew

  • Question : Inquiry related delivery from rtk****Nov 18, 2018

    Nobody reply me at all! What kind of service is this! I had sent 3 times for Enquiries and no reply at all!

    Answer : [Re] Inquiry related delivery from rtk****

    Hi there! We apologize for the unexpected delay. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1-2 working days from now through: http://qxpress.asia/eng/html/customer_tracking.html . Tracking number: SGP139571938. Thank you and have a great day.


    Regards,
    Endrew

  • Question : Inquiry related delivery from yun****Oct 17, 2018

    Hello , my order 122118873 still not have ship out ... What is the status

    Answer : [Re] Inquiry related delivery from yun****


    Hi there! We apologize for the delay in delivery. The item you ordered is out of stock as of now. We are awaiting for the item stock to be replenished. Once replenished we will arrange delivery for you the soonest. Appreciate your kind understanding on this matter. Thank you and have a nice day.

    Question : [Re] Inquiry related delivery from yun****

    Hello, do you have any updates schedule?

    Answer : [Re] Inquiry related delivery from yun****

    Good Morning Lavender,
    Thank you for your kind patience on this matter. The stocks are expected to be replenished by next week. We will ensure to process your order immediately after stocks replenished. We are so sorry for any inconvenience caused by this delivery delay.


    Regards,
    Endrew

  • Question : Delivery Order# 274364259Sep 18, 2018

    Hi Seller,

    When are you going to deliver the item to me?

    Answer : [Re] Delivery Order# 274364259

    Hi there, for your information your parcel has been well received on 19th September 2018. Thank you and have a nice day.

    Question : [Re] Delivery Order# 274364259

    Received it today. Thanks

    Answer : [Re] Delivery Order# 274364259

    Hi there! Thank you for reaching us. Your welcome and thank you for shopping with us. Thank you and have a nice day.

+View all Notice, FAQ, Q&A >>
Bundle of 3 Cartons!! [HUGGIES] Platinum Diapers Tape / Pants - available in all sizes
Bundle of 3 Cartons!! [HUGGIES] Platinum Diapers Tape / Pants - available in all sizes
Item Q&A
  • Question : Inquiry for the item from van****Nov 20, 2018

    Hi, when will my order be shipped out?

    Answer : [Re] Inquiry for the item from van****

    Hi there, we are still working out on the packaging your ordered items. We will provide you with the tracking number once we have shipped your parcel to our courier partner. Appreciate your kind patience and support towards us . Thank you.


    Regards,
    Endrew

  • Question : Inquiry from jov****Nov 16, 2018

  • Question : Inquiry for the item from min****Oct 19, 2018

    Hi Team, can you kindly advise the country of manufacture of these Huggies Platinum diapers?

    Answer : [Re] Inquiry for the item from min****

    Hi there ! Thank you for your interest onto our product. Huggies Platinum diapers are manufactured in Korea. Thank you.


    Best Regards,
    Endrew

  • Question : Inquiry related delivery from Rah****Oct 05, 2018

    Ordered on 30th september but till today have yet to receive order? Please help me to expedite the orders as I would need it soon. Thanks

    Answer : [Re] Inquiry related delivery from Rah****

    Hi there. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1-2 working days later through: http://qxpress.asia/eng/html/customer_tracking.html . Tracking number: SGP137764035. Thank you and have a great day.

  • Question : Inquiry related delivery from adv****Oct 02, 2018

    Please try to expedite order. Thank you very much.

    Answer : [Re] Inquiry related delivery from adv****

    Hi there! Our delivery normally takes 3-5 working days from your order date. Thank you and have a nice day.

    Question : [Re] Inquiry related delivery from adv****

    Ordered on 30th. Today is the 4th business day still not shipped out yet. Stuffs that I ordered from Korea on the same day already arrived yesterday. Local seller slower than overseas seller, how amazing...

    Answer : [Re] Inquiry related delivery from adv****

    Hi there. Currently, your parcel has been picked and packed and is ready to be shipped out. You may check your delivery status 1-2 working days later through: http://qxpress.asia/eng/html/customer_tracking.html . Tracking number: SGP137775197. Thank you and have a great day.

+View all Notice, FAQ, Q&A >>