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Kinohimitsu SingaporeSG
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Q & A Lists
Item Question & Answer
[Bundle of 3] JellyBoost Collagen/Lutein/DHM 15s - Skin Glow/Hydration/Relives Hangover/Dry Eye
[Bundle of 3] JellyBoost Collagen/Lutein/DHM 15s - Skin Glow/Hydration/Relives Hangover/Dry Eye
Item Q&A
  • Question : Inquiry for the item from martinhskOct 30, 2024

  • Question : Inquiry related delivery from zhenhaoSep 12, 2024

    Hi is delivery still available?

    Answer : [Re] Inquiry related delivery from zhenhao

    Dear customer,
    We regret to inform you that the product you're interested in is currently out of stock. We sincerely apologize for any inconvenience this may cause.

    Thank you for your understanding.

  • Question : Inquiry for the item from AWIRECKApr 16, 2024

    Are these halal certified?

    Answer : [Re] Inquiry for the item from AWIRECK

    Dear customer, we are pleased to confirm that our product is indeed Halal certified. Thank you for choosing our product!

[Bundle of 2] Collagen Beauty Pro/UV Bright Pro 15s - Skin Hydration/Plump/Reduces Pigmentation
[Bundle of 2] Collagen Beauty Pro/UV Bright Pro 15s - Skin Hydration/Plump/Reduces Pigmentation
Item Q&A
  • Question : Inquiry for the item from LINOct 02, 2024

    I can’t place order and the quantity has to be x 10 which is $1198! Pls advise. I noticed I can’t order any of yr items. Have you withdrawn from Qoo10?

    Answer : [Re] Inquiry for the item from LIN

    Dear customer, we recommend making your purchase through our official stores on Lazada, Shopee, or our E-store (website).

[Bundle of 2] Bird Nest With Collagen 6s Gift Set 75ml - Youthful Complexion Boost Skin Elasticity
[Bundle of 2] Bird Nest With Collagen 6s Gift Set 75ml - Youthful Complexion Boost Skin Elasticity
Item Q&A
  • Question : Inquiry for the item from oligo86Sep 23, 2024

    Hi seller, you still accepting and fulfilling orders? Thanks.

    Answer : [Re] Inquiry for the item from oligo86

    Dear customer, we recommend making your purchase through our official stores on Lazada, Shopee, or our E-store (website).

  • Question : Inquiry for the item from carmenJan 07, 2024

  • Question : Inquiry for the item from lilingpohMay 13, 2023

    Hi,

    Can I just check what is the expiry date for this product?

    Answer : [Re] Inquiry for the item from lilingpoh

    Dear customer, it is expiring in Feb 2025

  • Question : Inquiry for the item from maxenegoh16Apr 02, 2023

    Hi, may I know when do you still have promo below 40 dollars?

    Answer : [Re] Inquiry for the item from maxenegoh16

    Hi there, we are sorry that we are unable to provide any promotional information at the moment. Kindly stay tuned for our upcoming promotions! Thank you.

  • Question : Inquiry for the item from newjohntan2Mar 08, 2023

    Why is the price not $37 as advertised?

    Answer : [Re] Inquiry for the item from newjohntan2

    Dear customer: This is a Time Sale Price only available at a specific time where the items are discounted for only a few hours.

+View all Notice, FAQ, Q&A >>
[Bundle of 4] EyeBright Lutien 30s - Combats Blue Light/Improves Eye Health/Promotes Focus
[Bundle of 4] EyeBright Lutien 30s - Combats Blue Light/Improves Eye Health/Promotes Focus
Item Q&A
  • Question : Inquiry for the item from lilyl56Sep 18, 2024

[Any 3] Essence of Chicken/Lingzhi/American Ginseng [18 Btls] -Energy Metabolism Booster Health
[Any 3] Essence of Chicken/Lingzhi/American Ginseng [18 Btls] -Energy Metabolism Booster Health
Item Q&A
  • Question : Inquiry for the item from willy_72002Sep 01, 2024

    Hi is it any 3 & in bundles of 2?

    Answer : [Re] Inquiry for the item from willy_72002

    Dear customer, any 3 as in 3 boxes of Essence of Chicken. Total of 18 bottles.

[Premium Birds Nest Set of 3] Imperial Ginseng 6s / Collagen 6s / Gift Set wt Cactus 8s
[Premium Birds Nest Set of 3] Imperial Ginseng 6s / Collagen 6s / Gift Set wt Cactus 8s
Item Q&A
  • Question : Inquiry for the item from prpheidiSep 01, 2024

    Hi, may I know the expiry date of yr current batch? Thanks!

    Answer : [Re] Inquiry for the item from prpheidi

    Dear customer, please be assured that the expiry date is more than 1 year from now.

  • Question : Inquiry for the item from phyto_ampoulesDec 05, 2023

    Please what is the expiry date ?

    Answer : [Re] Inquiry for the item from phyto_ampoules

    Hi Dear Customer, our bird's nest ginseng expiry date is August 2026, bird's nest collagen expiry date is August 2026, bird's nest gift set expiry date is October 2025.

  • Question : Inquiry for the item from icucicuMar 20, 2023

[Buy 2 Free 2] Be White 30s Capsules - Sunburn Healing Skin Brightening Whitening UV Protection
[Buy 2 Free 2] Be White 30s Capsules - Sunburn Healing Skin Brightening Whitening UV Protection
Item Q&A
  • Question : Inquiry for the item from meemeeAug 31, 2024

    Hi what’s the expiry date?

    Answer : [Re] Inquiry for the item from meemee

    Dear customer, it is expiring in May 2026.

  • Question : Inquiry for the item from cupcakeli2717Aug 09, 2024

    How many mg of Glutathione per tablet ?

    Answer : [Re] Inquiry for the item from cupcakeli2717

    1. Vitamin C - 50mg
    2. Glutathione - 50mg
    3. Tomato Extract - 10mg
    4. Pomegranate Extract - 10mg
    5. Olive Extract - 10mg

    Question : [Re] Inquiry for the item from cupcakeli2717

    Dear customer, here you go :

  • Question : Inquiry for the item from mimizyeApr 03, 2024

  • Question : Inquiry for the item from jazzang3Sep 14, 2023

  • Question : Inquiry for the item from helloladies2014Aug 18, 2023

    Hi Seller, would like to check if can take Pro White, Be White and Snow Activ during menses? Thank you.

    Answer : [Re] Inquiry for the item from helloladies2014

    Hi there, the above products can be taken before or during menses. However, if you are not comfortable taking it during menses, you may continue after your menses. Thank you.

+View all Notice, FAQ, Q&A >>
[Buy 2 Free 2] Stem Gold+ 30s - Health Supplement/Skin Rejuvenation/Moisture Retention/Body Firming
[Buy 2 Free 2] Stem Gold+ 30s - Health Supplement/Skin Rejuvenation/Moisture Retention/Body Firming
Item Q&A
  • Question : Inquiry for the item from ceceliaAug 30, 2024

    Hi seller can I purchase the item again today? Will it delivery to me?

    Answer : [Re] Inquiry for the item from cecelia

    Dear Customer, Yes you can purchase it today and it will delivery between 2-3 working day

    Question : [Re] Inquiry for the item from cecelia

    thanks for your confirmation

    Answer : [Re] Inquiry for the item from cecelia

    ok Welcome =)

  • Question : Inquiry for the item from SYTMay 01, 2023

    Weekly deals state 30’s x 3 boxes for $29.90? True?

    Answer : [Re] Inquiry for the item from SYT

    Dear customer, thanks for pointing out this. We will update the listing.

    Question : [Re] Inquiry for the item from SYT

    Sorry for the inconvenience caused.

  • Question : Inquiry for the item from SYTMay 01, 2023

  • Question : Inquiry for the item from dshshApr 29, 2023

    Hi seller, please advise? can I mix stemcell & prowhite at night to get better effect? Thank you

    Answer : [Re] Inquiry for the item from dshsh

    Dear customer, you may take both together before bedtime.

  • Question : Inquiry for the item from email4dorApr 27, 2023

    Can take this in morning and nite with beauty activ?

    Answer : [Re] Inquiry for the item from email4dor

    Dear customer, you may take StemGold before breakfast.

    Question : [Re] Inquiry for the item from email4dor

    Beauty Activ and Collagen Nite can be taken before bedtime.

+View all Notice, FAQ, Q&A >>
 [Bundle of 3] MarineGem Collagen 5000mg Supplement 180g - Skin Firming/Brightening/Strengthen Hair
 [Bundle of 3] MarineGem Collagen 5000mg Supplement 180g - Skin Firming/Brightening/Strengthen Hair
Item Q&A
  • Question : Inquiry for the item from AAug 29, 2024

  • Question : Inquiry for the item from kenrachApr 05, 2024

  • Question : Inquiry for the item from giga1558Dec 29, 2023

  • Question : Inquiry for the item from 911Mar 03, 2023

    Hi...
    What is Type 1 Type 3 Collagen?
    Does it contain any traces of pig or bovine?
    Is it Vegan or Halal?
    Thanks.

    Answer : [Re] Inquiry for the item from 911

    Dear customer, all our collagen products that we have are Type 1 & 3.
    Type 1 & 3 collagen are used for strong hair, skin, nails, and bones.

    Question : [Re] Inquiry for the item from 911

    Our Marinegem Collagen is Halal certified.

  • Question : Inquiry for the item from othermatters4114Aug 08, 2022

    Hi is there sachet type for this? Feedback as I find the full pack one doesn't stay fresh and the powder gets sticky and tends to smell fishy after just 2 weeks. Also not so hygienic as the pack has to be opened and hand reaches in to scoop the powder. Suggest to make this in sachet form like Stem Gold+. Thank you.

    Answer : [Re] Inquiry for the item from othermatters4114

    Hi there, sorry we don't have sachet for marine collagen.

    Question : [Re] Inquiry for the item from othermatters4114

    Hi, thanks for your reply, in that case kindly consider producing this in sachet form as it doesn't stay fresh after some time. Thank you!

    Answer : [Re] Inquiry for the item from othermatters4114

    Hi there, may we know where did you store the product?

    Question : [Re] Inquiry for the item from othermatters4114

    Hi, I store it outside at room temperature. Does it need to be stored in the fridge?

    Answer : [Re] Inquiry for the item from othermatters4114

    Hi there, it can be stored at cool dry place or in the fridge. The pouch should be zipped. Thank you.

    Question : [Re] Inquiry for the item from othermatters4114

    Hi, yes it is kept in a cool dry place. The pouch is always zipped tightly. May I know why it still loses freshness? There is no indication of storing in the fridge hence I kept it outside.

    Answer : [Re] Inquiry for the item from othermatters4114

    Hi there, we would like to request you to answer the following questions for us to further the investigation:

    1) Where and how do you keep the product after opening?
    answer: yes it is kept in a cool dry place. The pouch is always zipped tightly.
    2) How long have the products been opened?
    3) The problem was first noticed when the product is opened or after consumed?
    4) How many packs taste different, etc.? 3 packs
    5) When do you normally consume the products?
    6) First time trying our product?

    Question : [Re] Inquiry for the item from othermatters4114

    2) how long have the products been opened? Answer: it starts losing freshness after around 1.5weeks of being opened.

    3) The product quality is good, very nice and fresh after opening. It's only after around 1 week of consumption that it starts losing a bit of freshness and worsens by 1.5weeks after opening.

    4) all the packs I have bought so far have experienced this problem.

    5) I consume once a day. Usually before meal.

    6) I have been a long time customer and have been taking this product for a long time. I decided to ask about the sachet finally as this is a long term issue. Thanks

    Answer : [Re] Inquiry for the item from othermatters4114

    Hi there, thank you so much for your feedback. We will feedback to the relevant department.

    Question : [Re] Inquiry for the item from othermatters4114

    Noted with thanks!

    Answer : [Re] Inquiry for the item from othermatters4114

    Hi there, we appreciate the time you took to share your feedback.

    Question : [Re] Inquiry for the item from othermatters4114

    Thank you very much!

    Answer : [Re] Inquiry for the item from othermatters4114

    Dear customer, you're welcome!

    Question : [Re] Inquiry for the item from othermatters4114

    Hi, I just opened a packet of MarineGem Collagen powder to mix with water and after mixing, noticed that there are numerous black specks floating in it. This is the first time it is happening, I never noticed black specks in the past. May I know what it is, why and is it still safe to consume? Please see attached pics. Thanks.

    Answer : [Re] Inquiry for the item from othermatters4114

    Hi there, please be assured that it is normal. The brownish/black powder is the insoluble part of sea grape extract. The color and taste might vary from batch due to the natural ingredients used. It will not affect the quality at all. Thank you.

    Question : [Re] Inquiry for the item from othermatters4114

    Hi thanks for the assurance. Appreciate!

    Answer : [Re] Inquiry for the item from othermatters4114

    Dear customer, you're welcome!

    Question : [Re] Inquiry for the item from othermatters4114

    Hi, I just received the free blender gift today from my purchase. As much as we truly appreciate the gift, would like to send a feedback to give more relavant gifts in future.. For example food samples or different kinds of Kinohimitsu products would be highly preferred.. That was how we started purchasing more kinds of Kinohimitsu products - after trying samples received as gifts. Thanks very much once again!

    Answer : [Re] Inquiry for the item from othermatters4114

    Hi there, thanks for your feedback we will convey this to the relevant department.

    Question : [Re] Inquiry for the item from othermatters4114

    Much appreciated!

    Answer : [Re] Inquiry for the item from othermatters4114

    Dear customer, you're welcome!

    Question : [Re] Inquiry for the item from othermatters4114

    May I also know, why did the ingredients of the Kinohimitsu detox peppermint tea bag change? Does it affect or changee the efficacy? The new one has green tea while the old one doesn't for example..and the old one has marshmallow root while the new one lacks that.

    Answer : [Re] Inquiry for the item from othermatters4114

    Hi there, we will check with the relevant department and get back to you.

    Question : [Re] Inquiry for the item from othermatters4114

    Noted thank you!

    Answer : [Re] Inquiry for the item from othermatters4114

    Hi there, It’s the enhanced formula in term of taste and efficacy.
    We received more positive feedback from our consumers.
    We hope you will like it and benefit from this enhanced formula too.

    Question : [Re] Inquiry for the item from othermatters4114

    Hi that's great to hear. Thanks for your clarification. By the way, as I drink a lot of the collagen powdered drinks and other Kinohimitsu products everyday, can I mix them all in one drink so as to reduce the amount of liquid I need to drink daily? Or must they be drunk separately?

    Thank you.

    Answer : [Re] Inquiry for the item from othermatters4114

    Hi there, we are not able to advise on the product from other brands as we are not sure on what is the formulation or dosage of the ingredients. You may consume all of our Kinohimitsu drinks on the same day. However, it is best to strategize your consumption according to priority needs of your health and beauty.

    Question : [Re] Inquiry for the item from othermatters4114

    Hi sorry meant I drink many types of (all Kinohimitsu) brand drinks everyday from collagen powder - Stemgold+, marine collagen, Eyebright, superfood, teas etc can I mix them together for example mix marine collagen and stem gold so I can drink just one time instead of twice separately?

    Answer : [Re] Inquiry for the item from othermatters4114

    Or can mix Jointpro with marine collagen for example and consume as one drink?

    Question : [Re] Inquiry for the item from othermatters4114

    Hi there, it is recommended to consume each separately according to the direction of use.

    Answer : [Re] Inquiry for the item from othermatters4114

    Hi ok thank you for your clarification!

    Question : [Re] Inquiry for the item from othermatters4114

    Dear customer, you're welcome!

    Answer : [Re] Inquiry for the item from othermatters4114

    Hi, I have an enquiry about my Kinohimitsu Eyebright Lutien. I had noticed that the Eyebright is hardened upon opening and the whole sachet is very inflated with air. The powder has clumped together, is a dull pink instead of the usual bright pink and tastes odd. Please see pictures of the inflated sachets and hard clumps. Kindly advise ASAP if it is safe to continue taking. Awaiting your assistance. Thank you.

    Question : [Re] Inquiry for the item from othermatters4114

    Please see the pictures. This has never happened before. The batch expiry is 06/2024.

    Answer : [Re] Inquiry for the item from othermatters4114

    Hi there, may we request a picture of the Eyebright powder? Have you consumed any of the sachets?

    Question : [Re] Inquiry for the item from othermatters4114

    Sure I will send a picture of it. I have not consumed any of these in the picture. Previously I had consumed the Eyebright from a different box with the same problem and it tasted odd, however it seems like that was not the only box with the problem.

    Answer : [Re] Inquiry for the item from othermatters4114

    Hi there, noted on this. Kindly send us the picture.

    Question : [Re] Inquiry for the item from othermatters4114

    Hi, sure please see attached pics.

    Answer : [Re] Inquiry for the item from othermatters4114

    As you can see, the powder is discoloured and dull. It's all clumped together. I had also taken a video of the opening process showing and pressing the sachet to show how solidified the powder was. However the video file is too large to send here.

    Question : [Re] Inquiry for the item from othermatters4114

    Hi I managed to upload the video too. Please see condition of the Eyebright. Thanks

    Answer : [Re] Inquiry for the item from othermatters4114

    The sachet is fat and inflated with air.

    Question : [Re] Inquiry for the item from othermatters4114

    Hi there, noted and thanks for the video.

    Answer : [Re] Inquiry for the item from othermatters4114

    May we check where did you bought the eye bright ?

    Question : [Re] Inquiry for the item from othermatters4114

    Hi, no worries.

    Answer : [Re] Inquiry for the item from othermatters4114

    We bought all this Eyebright from your various official platforms, Kinohimitsu official Shope* store, Qoo10 Store. It is the 06/2024 batch from you.

    Question : [Re] Inquiry for the item from othermatters4114

    Hi there, could please provide the order numbers?

    Answer : [Re] Inquiry for the item from othermatters4114

    Sure:

    2210101XCA3K69
    220707R04EFXKN
    2206064F9N7RK6
    220225EJNMBVJ1
    220225C8D43USS
    2111117N644EE6
    210909QX1950G1
    210909QVPTXJRB

    These are all the Shope* orders of mine which I purchased Eyebright. I'm not sure if all of them have problems but I noticed it with the 06/24 batch so far since I have not gone through every single box.

    I have another 2 orders on Qoo10 as well:
    330160659
    328149105

    Thanks

    Question : [Re] Inquiry for the item from othermatters4114

    Hi there, would like to exchange?

    Answer : [Re] Inquiry for the item from othermatters4114

    Hi thanks for following up.. May I check if this 06/2024 bloated hardened Eyebright is still efficacious and safe to eat? If so then no need to exchange as it is very inconvenient to do so. I'll continue consuming it. But please update me and confirm if the safety and efficacy is still the same first, thanks very much!

    Question : [Re] Inquiry for the item from othermatters4114

    Hi there, we will need to check with the relevant department.

    Answer : [Re] Inquiry for the item from othermatters4114

    We will get back to you

    Question : [Re] Inquiry for the item from othermatters4114

    Hi there, may we check where how many boxes have you purchased?

    Answer : [Re] Inquiry for the item from othermatters4114

    How sachets are affected as of now.

    Question : [Re] Inquiry for the item from othermatters4114

    Please provide us with the batch numbers and expiry dates.

    Answer : [Re] Inquiry for the item from othermatters4114

    May we also check where did you store the items?

    Question : [Re] Inquiry for the item from othermatters4114

    Hi there, it is not advisable to consume.

    Answer : [Re] Inquiry for the item from othermatters4114

    Hi I bought quite many boxes. I usually order more in advance and keep them for personal consumption. Each box I had opened so far had a few sachets affected. Offhand I can estimate around 10+ maybe for the opened boxes. I'm not sure about the unopened ones. Expiry date is 06/2024, batch number I'm not sure have to check. Are there different batch numbers?

    I store the items sealed in their original unopened boxes in the room. In fact they are packed in another cardboard box since there are so many boxes. A generally cool, dry place. The sachets are mostly found to be bloated upon opening the new boxes.

    Question : [Re] Inquiry for the item from othermatters4114

    Noted, kindly advise what to do since it is not advisable to consume?

    Answer : [Re] Inquiry for the item from othermatters4114

    Hi there, are you able to provide us with the batch numbers?

    Question : [Re] Inquiry for the item from othermatters4114

    Hi there, you may refer here:

    Answer : [Re] Inquiry for the item from othermatters4114

    Hi noted with thanks

    Question : [Re] Inquiry for the item from othermatters4114

    Please see batch number: B1CY

    Answer : [Re] Inquiry for the item from othermatters4114

    Hi there, may we check if all boxes are having the same expiry date and batch number?

    Question : [Re] Inquiry for the item from othermatters4114

    Noted with thanks.

    Answer : [Re] Inquiry for the item from othermatters4114

    Hi since these bloated paper sachets are not recommended to be consumed, kindly take this as feedback with regards to being vigilant on and checking your existing products with this batch number and expiry date and also future products including the packaging integrity.

    It's taking too much of my time to keep checking all the boxes I previously purchased hence kindly just check into your existing stock on this problem. It is the company's responsibility to ensure that your goods are safe for consumption. Since this is not recommended to be consumed in this state, if any customer consumes it and falls ill as a result the company has to bear responsibility. Hence kindly ensure this does not happen in future. Thank you.

    Question : [Re] Inquiry for the item from othermatters4114

    I have put aside some existing bloated sachets. Kindly arrange for an exchange for these sachets. If you need my address confirmation I would send it privately to you and not here since this is a public Q&A. Thanks.

+View all Notice, FAQ, Q&A >>
[Buy 1 Free 1] Detox Tea Peppermint/Ginger 30s - Digestive Health Support/Slimming
[Buy 1 Free 1] Detox Tea Peppermint/Ginger 30s - Digestive Health Support/Slimming
Item Q&A
  • Question : Inquiry for the item from KaiAug 25, 2024

    Can 8yrs old drink as well?

    Answer : [Re] Inquiry for the item from Kai

    Dear customer, it is suitable for 12 years and above.

  • Question : Inquiry for the item from LinachanJul 13, 2024

    Detox tea can take everyday? One day once or how frequent?

    Answer : [Re] Inquiry for the item from Linachan

    Dear customer, there should be no issue with the consumption of this tea for 1-2 weeks straight. We recommend consulting your doctor should you require to consume this product for longer than 2 weeks.

    Question : [Re] Inquiry for the item from Linachan

    If after taken for 2 weeks straight then got to take how long then it can be consumed again?

    Answer : [Re] Inquiry for the item from Linachan

    Dear customer, 1 week later, then can start consuming.

[Buy 2 Free 2] Prowhite 30s - Whitening Brightening Spot Elimination Skin Glow Strengthen Immunity
[Buy 2 Free 2] Prowhite 30s - Whitening Brightening Spot Elimination Skin Glow Strengthen Immunity
Item Q&A
  • Question : Inquiry for the item from misslok1975Aug 21, 2024

    im currently taking collagen night , can i take it with prowhite?

    Answer : [Re] Inquiry for the item from misslok1975

    Dear customer, yes, you may take them together before bedtime.

  • Question : Inquiry for the item from misslok1975Aug 21, 2024

    this prowhite can drink in morning?

    Answer : [Re] Inquiry for the item from misslok1975

    Dear customer,Pro white is to be taken before bedtime.

  • Question : Inquiry from MsMsMsJun 19, 2024

    Hi Seller, if I buy your products above 200$ on 19 June on ward, will I still get the freebies stated date up to 17 June?
    Please let me know immediately

    Answer : [Re] Inquiry from MsMsMs

    Dear Customer, the free gift will base on current ya
    17 June $200 GWP - Bird Nest Chrysanthemum 6s
    19 June $200 GWP - Bird Nest Red Dates & Apple Blossom 8s (NEW Launch) =)

    Question : [Re] Inquiry from MsMsMs

    so is better you can receive the new flavour bird nest with 8 Bottles too =)

  • Question : Inquiry for the item from mimizyeFeb 25, 2024

  • Question : Inquiry for the item from KaiSep 27, 2023

+View all Notice, FAQ, Q&A >>
[Carton Deal] Bird Nest Beverage 75ml
[Carton Deal] Bird Nest Beverage 75ml
Item Q&A
  • Question : Inquiry for the item from activegal76Aug 20, 2024

    Hi can I confirm that the price of $95 is for carton deal of either 36 bottles (6s x 6) or 48 bottles (8s x 6)? Thanks

    Answer : [Re] Inquiry for the item from activegal76

    Dear customer, the quantity depends on the product you are choosing.

  • Question : Inquiry for the item from chiang_91Jun 16, 2023

  • Question : Inquiry for the item from cowhead8888Dec 08, 2022

    Can take photo of back of bottle and show the ingredients

    Answer : [Re] Inquiry for the item from cowhead8888

    Hi there, here are the ingredients: Rock Sugar Solution, Seaweed, White Fungus, Chrysanthemum, Bird’s Nest, Cassia Seed, Wolfberry

    Question : [Re] Inquiry for the item from cowhead8888

    I would like to know the quantity of the ingredients
    Example like sodium

    Answer : [Re] Inquiry for the item from cowhead8888

    here you go :

  • Question : Inquiry for the item from cowhead8888Nov 22, 2022

    Misleading to put red date in the Listing and then pictures show wolfberry buyer will think is wolfberry

    Answer : [Re] Inquiry for the item from cowhead8888

    Hi there, sorry for the inconvenience caused. The listing has been updated. Thanks for pointing it out.

  • Question : Inquiry for the item from cowhead8888Nov 22, 2022

    Is this red date or wolfberry
    The title of the item seem to have changed

    I want wolfberry not red date

    Answer : [Re] Inquiry for the item from cowhead8888

    Hi there, it is Kinohimitsu Birds Nest w ChrysanthemumCassia SeedRed Dates 150ml x 24 btls

    Question : [Re] Inquiry for the item from cowhead8888

    Please refer to the product descriptions.

+View all Notice, FAQ, Q&A >>
[32 Bottles] StemCell SnowLotus 5300mg Inner Beauty Supplement 50ml - Skin Rejuvenation Anti-Ageing
[32 Bottles] StemCell SnowLotus 5300mg Inner Beauty Supplement 50ml - Skin Rejuvenation Anti-Ageing
Item Q&A
[Bundle of 2] Bio-Booster Probiotics Prebiotics Supplement 30s - Boost Nutrient Absorption
[Bundle of 2] Bio-Booster Probiotics Prebiotics Supplement 30s - Boost Nutrient Absorption
Item Q&A
  • Question : Inquiry for the item from josephine56Aug 17, 2024

  • Question : Inquiry for the item from misuskohFeb 29, 2024

[Bundle of 2] JellyBoost Collagen/Lutein/DHM 15s - Skin Glow/Hydration/Relives Hangover/Dry Eye
[Bundle of 2] JellyBoost Collagen/Lutein/DHM 15s - Skin Glow/Hydration/Relives Hangover/Dry Eye
Item Q&A
  • Question : Inquiry for the item from HanaAug 01, 2024

    Hello, is this halal-certified? Thank you.

    Answer : [Re] Inquiry for the item from Hana

    Dear customer, we are pleased to confirm that our product is indeed Halal certified. Thank you for choosing our product!

[Bundle of 2] Detox Enzyme 30s - Constipation Relief/Digestive Health Support/Weight Loss
[Bundle of 2] Detox Enzyme 30s - Constipation Relief/Digestive Health Support/Weight Loss
Item Q&A
  • Question : Inquiry for the item from cuJul 31, 2024

  • Question : Inquiry for the item from AsdFeb 21, 2024

    What's the suggested routine to take the detox enzyme? Take everyday or alternate day? I want to get the collagen activ too. Are there any clashes and what's the suggested routine too? Are both suitable for breastfeeding mum?

    Answer : [Re] Inquiry for the item from Asd

    Dear customer, you may

    Question : [Re] Inquiry for the item from Asd

    Dear customer, you may take Collagen Activ anytime, preferably during the daytime. Detox Enzyme can be taken before or after a meal. Thank you.

  • Question : Inquiry for the item from SeeJan 27, 2024

    is it suitable for vegetarian? Thanks

    Answer : [Re] Inquiry for the item from See

    Dear customer, it contains all plant-based ingredients.

  • Question : Inquiry for the item from JoJan 13, 2024

  • Question : Inquiry for the item from xinyimoneyface888Nov 01, 2023

    May i know the expiry date for this batch of prmotion bundle?

    Answer : [Re] Inquiry for the item from xinyimoneyface888

    Dear customer, it is expiring Aug 2026.

    Question : [Re] Inquiry for the item from xinyimoneyface888

    Ok thank you

    Answer : [Re] Inquiry for the item from xinyimoneyface888

    Dear customer, you're welcome!

+View all Notice, FAQ, Q&A >>
[NATURES HEART GIFT SET] JellyBoost Collagen + DHM 15s + Birds Nest with Longan Wolfberry 150g 2s
[NATURES HEART GIFT SET] JellyBoost Collagen + DHM 15s + Birds Nest with Longan Wolfberry 150g 2s
Item Q&A
  • Question : Inquiry for the item from anikkiyJul 14, 2024

    Is this halal certified ?
    Can change DHM to collagen or Lutein ?

    Answer : [Re] Inquiry for the item from anikkiy

    Dear Customer, our product is Halal ya =)

    and the DHM gift box we cant change as this is the exclusive box in Qoo10

  • Question : Inquiry for the item from anikkiyJul 14, 2024

    Is this halal?

    Answer : [Re] Inquiry for the item from anikkiy

    Dear Customer, our product is Halal ya =)

[60 Bottles] StemCell Snow Lotus 5300mg Collagen Inner Beauty Supplement 50ml - Anti-Ageing
[60 Bottles] StemCell Snow Lotus 5300mg Collagen Inner Beauty Supplement 50ml - Anti-Ageing
Item Q&A
  • Question : Inquiry for the item from anikkiyJul 14, 2024

    What’s the diffference between this and Stem Gold+ ?

    Answer : [Re] Inquiry for the item from anikkiy

    Dear customer, Stem Cell drink with Cell Young® Snow Lotus Stem Cell, 5,300 mg marine collagen peptide, yeast extract (RNA), sturgeon fish (DNA), hyaluronic acid and rice bran ceramide helps to firm skin, anti-ageing, improves alertness and joint flexibility. Suitable for age 35 years old and above.

    Question : [Re] Inquiry for the item from anikkiy

    Stem Gold+ with Cell Young® Snow Lotus Stem Cell, Cell Young® Orchid Stem Cell, 2,500mg marine collagen peptide, AstaReal® Astaxanthin and Rose Crysta® Rose Extract helps in protecting cells from free radical damage due to its powerful antioxidant and anti-inflammation properties which helps to delay signs of ageing, promote pinkish and brighter skin tone. Suitable for age 25 years old and above.

[60 Bottles] Collagen Diamond/Nite/Men 5300mg Inner Beauty Supplement 50ml - Skin Firming Skin Glow
[60 Bottles] Collagen Diamond/Nite/Men 5300mg Inner Beauty Supplement 50ml - Skin Firming Skin Glow
Item Q&A
  • Question : Inquiry for the item from spichooJul 07, 2024

    What is the expiry date for collagen diamond?

    Answer : [Re] Inquiry for the item from spichoo

    Dear customer, it is expiring in Jan 2027.

  • Question : Inquiry for the item from rasApr 18, 2024

  • Question : Inquiry for the item from facedxApr 17, 2024

  • Question : Inquiry for the item from spidermanshtApr 01, 2024

  • Question : Inquiry related delivery from HuangOct 22, 2023

+View all Notice, FAQ, Q&A >>
[30 Bottles] Collagen Diamond/Nite/Men 5300mg Inner Beauty Supplement 50ml - Skin Firming Skin Glow
[30 Bottles] Collagen Diamond/Nite/Men 5300mg Inner Beauty Supplement 50ml - Skin Firming Skin Glow
Item Q&A
  • Question : Inquiry for the item from SharonMay 31, 2024

    Do you have the 6 months supply (32s x 3) if collagen diamond?
    Can I have the link? Thanks

    Answer : [Re] Inquiry for the item from Sharon

    Dear customer, sorry, we do not have.

  • Question : Inquiry from bittercornFeb 27, 2024

  • Question : Inquiry for the item from dreamonz_88Feb 03, 2024

    Hi, 32s is 32 bottles?

    Answer : [Re] Inquiry for the item from dreamonz_88

    Dear customer, yes, you are right.

  • Question : Inquiry for the item from SharonFeb 03, 2024

    I want to order 6 months of collagen diamond. Only can select for the first two options, third option no stock for collagen diamond.
    Can you check and advise ? Would really like to take up this offer of 214$

    Answer : [Re] Inquiry for the item from Sharon

    Dear valued customer,

    We apologize for the inconvenience, but we currently have limited stock available.

    Thank you for your understanding.

  • Question : Inquiry for the item from SharonFeb 03, 2024

    I want to order 6 months of collagen diamond. Only can select for the first two options, third option no stock for collagen diamond.
    Can you check and advise ? Would really like to take up this offer of 214$

    Answer : [Re] Inquiry for the item from Sharon

    Dear valued customer,

    We apologize for the inconvenience, but we currently have limited stock available.

    Thank you for your understanding.

+View all Notice, FAQ, Q&A >>
[30 Bottles] StemCell SnowLotus 5300mg Inner Beauty Supplement 50ml - Skin Rejuvenation Cell Protect
[30 Bottles] StemCell SnowLotus 5300mg Inner Beauty Supplement 50ml - Skin Rejuvenation Cell Protect
Item Q&A
  • Question : Inquiry for the item from tofMay 17, 2024

    Hi, is this halal?

    Answer : [Re] Inquiry for the item from tof

    Dear customer, yes, it is Halal certified.

    Question : [Re] Inquiry for the item from tof

    Ok thanks

    Answer : [Re] Inquiry for the item from tof

    Ok thanks

    Question : [Re] Inquiry for the item from tof

    Dear customer, you are welcome.

  • Question : Inquiry for the item from smhuayApr 20, 2024

    Is it 10 bottles or 16 bottles per box? You have contradicting info.

    Answer : [Re] Inquiry for the item from smhuay

    Dear customer, we have recently updated our packaging, and regretfully, the 16's and 32's options will no longer be available. Thank you

    Question : [Re] Inquiry for the item from smhuay

    [Kinohimitsu] [Bundle of 3] Stemcell Collagen 10s Snow Lotus+Stemcell+DNA Anti Aging

    Answer : [Re] Inquiry for the item from smhuay

    Total will be 30 bottles for the above listing.

  • Question : Inquiry for the item from YOct 09, 2023

    May I know the stemcell content in this and stem gold? Thanks!

    Answer : [Re] Inquiry for the item from Y

    Dear customer, here you go:
    - Stem Cell Drink: 0.1%
    - Stem Gold+: 0.004%

  • Question : Inquiry for the item from micbabe88Jun 04, 2023

    What's the difference between this and stem gold? For woman above 40s, which is better?

    Answer : [Re] Inquiry for the item from micbabe88

    Dear customer, Stem Cell includes 5,300 mg Marine Collagen, Snow Lotus Stem Cell and Hyaluronic acid which helps in anti aging, promotes youthful skin, enhance vitality and alertness, improve joint flexibility and strengthen cell self repair ability, suitable for age 35 years and above.

    Question : [Re] Inquiry for the item from micbabe88

    Stem Gold+ with Cell Young® Snow Lotus Stem Cell, Cell Young® Orchid Stem Cell, 2,500mg marine collagen peptide, AstaReal® Astaxanthin and Rose Crysta® Rose Extract helps in protecting cells from free radical damage due to its powerful antioxidant and anti-inflammation properties which helps to delay signs of ageing, promote pinkish and brighter skin tone. Suitable for age 25 years old and above.

    Answer : [Re] Inquiry for the item from micbabe88

    Hi there, would you please let us know what your current skin condition is and what issues you are facing in order for us to be able to provide you with better advice?

  • Question : Inquiry for the item from Lily WeeMay 05, 2023

+View all Notice, FAQ, Q&A >>
[40 Bottles] Collagen Beauty/BB Drink/Bust Up/UVBright 10s - Pore Tightening Hydration Oil Control
[40 Bottles] Collagen Beauty/BB Drink/Bust Up/UVBright 10s - Pore Tightening Hydration Oil Control
Item Q&A
  • Question : Inquiry for the item from mimizyeMay 16, 2024

    Hi

    What is the difference between UV Bright, Snow Active & Pro White?

    Answer : [Re] Inquiry for the item from mimizye

    Dear customer, UV Bright functions to provide UV protection up to 9 hours, breaks down melanin, repels free radicals and restores skin’s vitality and youth. It is strongly recommended to include UV Bright in your daily beauty regime as protection against UV rays is a crucial step in prevent skin darkening and pigmentation. By taking UV Bright, you do not need to go through the hassle to apply and reapply your sunscreen as 1 bottle of it per day can give you the optimal protection for the entire day.

    Question : [Re] Inquiry for the item from mimizye

    Dear customer, Snow Activ is able to help with hyperpigmentation from frictional melanosis. This means areas of the body that has been undergoing friction during daily life eg. elbows, knees, underwear line, neck which causes darkening of the skin. Its high antioxidant level can help with the deminishing of the dark lines and whiten overall skin and is recommended for 15 years and above.

    Answer : [Re] Inquiry for the item from mimizye

    ProWhite helps to brighten skin, lighten dark eye circles and spots, boost immunity and even promote liver health.

    Question : [Re] Inquiry for the item from mimizye

    Thank you.

    If I want to consume Snow Active & Pro White, can I eat it together at night?

    Answer : [Re] Inquiry for the item from mimizye

    Dear customer, Snow Activ is to be consumed before breakfast and Pro White to be taken before bedtime.

    Question : [Re] Inquiry for the item from mimizye

    Thank you very much for the information.

    Answer : [Re] Inquiry for the item from mimizye

    Dear customer, you are welcome ☺️

  • Question : Inquiry for the item from GMar 17, 2023

[Mix n Match Any 2] Collagen Activ/Beauty Activ/Snow Activ 30s - Skin Rebound Rosy Complexion
[Mix n Match Any 2] Collagen Activ/Beauty Activ/Snow Activ 30s - Skin Rebound Rosy Complexion
Item Q&A
  • Question : Inquiry for the item from lkkohMay 11, 2024

  • Question : Inquiry for the item from miannehotmailFeb 04, 2024

    What is the collagen?

    Answer : [Re] Inquiry for the item from miannehotmail

    Dear customer, Collagen Activ contains 1000mg collagen in each sachet. It also contains camu-camu which helps in whitening and moisturizing purposes. It is tasteless and can be added into any drink or meal.

  • Question : Inquiry for the item from irene_teo16Jan 15, 2024

    I miss the cny ongoing promotion of 2 for $35..will there be such promotion again?I was looking out for your other products as well and plan to go a mass order but has pass the timing when I want to check out

    Answer : [Re] Inquiry for the item from irene_teo16

    Dear customer, we are sorry that we are unable to provide any promotional information at the moment. Kindly stay tuned for our upcoming promotions! Thank you.

  • Question : Inquiry for the item from minisc24Dec 15, 2023

    Hi,
    Please advise expiry date, thanks..

    Answer : [Re] Inquiry for the item from minisc24

    Hi Dear Customer, expiry date is July 2026.

  • Question : Inquiry for the item from Miss TanDec 09, 2023

+View all Notice, FAQ, Q&A >>
JellyBoost Lutein 15s - Relieve Eye Strain Dry Eye Improve Visual Acuity n Clarity
JellyBoost Lutein 15s - Relieve Eye Strain Dry Eye Improve Visual Acuity n Clarity
Item Q&A