Q&A board

Q & A Lists
Item Question & Answer
⭐️Klug  Air Purifier Pro⭐️ with HEPA Filters Car charger - Portable Air Freshness
⭐️Klug Air Purifier Pro⭐️ with HEPA Filters Car charger - Portable Air Freshness
Item Q&A
  • Question : Inquiry for the item from fre****Oct 19, 2019

    There is no listing for replacement filter. Will u be selling filter separately and how much will it cost for 1 filter?

    Answer : [Re] Inquiry for the item from fre****

    Dear Customer,

    This is Klug customer service center.

    The price of replaceable filter will be SGD 19 and the shipping cost will be charged.
    For your information, there is no shipping cost for purchases over SGD 80. And you can also purchase a replaceable filter with additional option in Air purifier sales page.

    If you need further helps, please feel free to let us know.
    Thank you.

  • Question : Inquiry for the item from poh****Oct 08, 2019

    Hi Seller,

    Can I buy the filter replacement only after the 2 filter is being used?

    Answer : [Re] Inquiry for the item from poh****

    Dear customer,

    This is Klug customer service center.

    We will list up replaceable filter next Monday, so you can buy it next week.

    And the filter included in Klug Air Purifier Pro can be used for three months on average.

    If you need further helps, please let us know.

    Thank you.

  • Question : Inquiry for the item from 262****Sep 27, 2019

    how often do i need to replace the filter?

    Answer : [Re] Inquiry for the item from 262****

    Dear customer
    We recommend filter be replaced every 6 months, but it depends on the usage time of the filter and the degree of air pollution inside the vehicle. Please also be noted that the air condition indicator will flicker in red when it needs to be replaced. If you have further inquiries, feel free to contact us at any time.
    Thank you.

🎉Klug Mini Massager S Body ❤️ Wireless + Cordless 💚 Remote Controller Compatible
🎉Klug Mini Massager S Body ❤️ Wireless + Cordless 💚 Remote Controller Compatible
Item Q&A
  • Question : Inquiry for the item from Mas****Oct 03, 2019

    Price $45 for 1pcs or 2pcs.

    Answer : [Re] Inquiry for the item from Mas****

    Dear customer,

    This is Klug customer service center.

    Regarding your inquiry, it's for 1 pc of massager body S.

    If you need further helps, please let us know any time.

    Thank you.

  • Question : Inquiry for the item from Mas****Oct 03, 2019

    Hi seller, this set come with remote control?

    Answer : [Re] Inquiry for the item from Mas****

    Dear customer,

    This is Klug customer service center.

    The mini massager S Body only comes with one massager body, not with massager pad or remote controller. If it's your first time of purchase, you need to buy mini massager S (massager body, pad, remote controller) or S duo (2 massager bodies, pad, remote controller).

    Please refer the above, and let us know if you need further helps.

    Thank you.

  • Question : Inquiry for the item from rac****Sep 21, 2019

    Hi , I need to chk cos I do a mistake just buying the foot pad , issit I need to order the S body now ?This model can use ?

    Answer : [Re] Inquiry for the item from rac****

    Dear customer,

    Thank you for sharing your experience with us.

    Regarding your inquiry, you will be able to use the foot pad you bought with the product composition of mini massager S which are massager body and remote controller.

    Please feel free to let us know if you have further concerns or questions.

    Thank you. :)

    Question : [Re] Inquiry for the item from rac****

    Noted and already make my order for it . thks.

    Answer : [Re] Inquiry for the item from rac****

    Dear Customer,

    We hope you find this item to your satisfaction.
    Please kindly let us know if you need further help :)
    Thank you.

  • Question : Inquiry for the item from 234****Sep 02, 2019

    Hi seller, Does it come with one small pad and one big pad ?
    Thk for the reply

    Answer : [Re] Inquiry for the item from 234****

    Hello, thank you for reaching out!
    The product which you inquire - Klug Mini Massager S Body - only contains the massager body and USB cable (does not include pads nor the remote controller). If you are looking to purchase a whole set, we recommend you purchase Klug Mini Massager S - consisting of Massager Body, Remote Controller, Basic Pad, Large Pad and USB cable :)

🎉Klug Mini Massager S Duo Package ❤️ Wireless + Remote Controller 💚 Basic Pad 4ea + Large Pad 4ea
🎉Klug Mini Massager S Duo Package ❤️ Wireless + Remote Controller 💚 Basic Pad 4ea + Large Pad 4ea
Item Q&A
  • Question : Inquiry for the item from Mas****Sep 26, 2019

    Warranty?

    Answer : [Re] Inquiry for the item from Mas****

    Dear Customer,
    Thank you for your interest in Klug Mini Massager!
    The warranty goes one year from your purchase date.
    If you have futher questions, please feel free to let us know.
    Thank you!

    Question : [Re] Inquiry for the item from Mas****

    how long does it take to reach me if i order shipping from korean?

    Answer : [Re] Inquiry for the item from Mas****

    Dear customer,

    Thank you for your inquiry.

    Your order has been shipped on Sep 30, and your shipping will be arrived to you today. Please let us know if you have not received your package yet.

    If you need further helps, please let us know.

    Thank you.

⭐️No.1 in KOREA⭐️Klug Mini Massager S ❤️ Wireless + Remote Controller 💚  Two Replaceable Pads
⭐️No.1 in KOREA⭐️Klug Mini Massager S ❤️ Wireless + Remote Controller 💚 Two Replaceable Pads
Item Q&A
  • Question : Inquiry for the item from ccn****Sep 29, 2019

    Hi seller, can the product be used on the back of the upper neck? For neck ache, i.e. Also how often to replace pads? Thks.

    Answer : [Re] Inquiry for the item from ccn****

    Dear customer,

    This is Klug customer service center.

    Regarding your inquiry, please try to put at the center, not upper just in case since it's not a medical device.

    Also, normally you need to replace the pad after 20-25 times of usage. (depends on your skin condition)

    Please feel free to contact to us if you need further helps.

    Thank you. :)

  • Question : Inquiry for the item from cec****Sep 16, 2019

  • Question : Inquiry for the item from msi****Sep 21, 2019

  • Question : Inquiry for the item from pei****Aug 29, 2019

    Hi seller, i gotten your product as a birthday gift from my friend. However, the product seems not be working. I can pair it with the remote control but it does not seems to activate the “massage pulse” even when i attempt to re-plug the device to the sticky pad. The device continue to make 5 sets of beeping sound. Please advice

    Answer : [Re] Inquiry for the item from pei****

    Hello, thank you for purchasing Klug Mini Massager!
    The beeping alarm may be due to the following reasons, please try them and see if they work. If they don't, we'll find another way to help you out.
    - Pad is not connected properly to the massager body (check the magnetic buckles on both products, and attach them until you hear the click sound)
    - Massager body is not properly attached to your skin.
    - Big pad may be defective. Try the smaller pad also and let us know if the problem continues.

    Thanks!

    Question : [Re] Inquiry for the item from pei****

    Hi seller, yes you are right! The big pad is defective as the smaller pad works! The big pad is not able to response even i tried to remove and reconnect and after trying on the small pad, it still don’t work. Please advise how can we go about with the replacement?

    Answer : [Re] Inquiry for the item from pei****

    Thank you for the clarification, we will ship another big pad for you shortly :) Hope you find our service and product satisfying!

    Question : [Re] Inquiry for the item from pei****

    Sure.. i give u the order cart no: 128626723🥰

    Answer : [Re] Inquiry for the item from pei****

    Could you please send us the address and the recipient information also? We are unable to check the exact shipping location from our seller account as it wasn't you who made a purchase :( Thanks for your trouble

  • Question : Inquiry for the item from lam****Sep 05, 2019

+View all Notice, FAQ, Q&A >>
🎉No.1 in KOREA🎉Klug Mini Massager Authentic Replaceable Pads (Basic-Sized 3ea)
🎉No.1 in KOREA🎉Klug Mini Massager Authentic Replaceable Pads (Basic-Sized 3ea)
Item Q&A
  • Question : Inquiry for the item from may****Sep 28, 2019

    The gel on the pad has to be replaced after about 25 times usage ?

    Answer : [Re] Inquiry for the item from may****

    Dear Customer,
    Thank you for your interest in Klug.
    The gel pacth goes weaker after using 20-25 times and replace it with a new pad.
    It depends on the conditions of use.
    To maintain the stickness of gel pactch, please attach the protective film back again after use and keep it in a storage pouch.
    If you have further questions, please feel free to ask us.
    Thank you.

🎉No.1 in KOREA🎉Klug Mini Massager Authentic Foot Pad
🎉No.1 in KOREA🎉Klug Mini Massager Authentic Foot Pad
Item Q&A
  • Question : Inquiry for the item from msi****Sep 21, 2019

  • Question : Inquiry for the item from rac****Sep 20, 2019

    Think I make a mistake ...I just buy a foot pad why no machine ? And where can get the machine?

    Answer : [Re] Inquiry for the item from rac****

    Hi , I just bought the foot pad and did not know is without the machine , so I need to buy the machine just want to double chk isit the right machine as attach file show. Thks.

    Question : [Re] Inquiry for the item from rac****

    Dear customer,

    Thank you for sharing your experience with us.

    Regarding your inquiry, you will be able to use the foot pad you bought with the product composition of mini massager S which are massager body and remote controller.

    Please feel free to let us know if you have further concerns or questions.

    Thank you. :)

  • Question : Inquiry for the item from lsi****Sep 12, 2019

  • Question : Inquiry for the item from lsi****Sep 12, 2019