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Q & A Lists
Item Question & Answer
[ADIDAS]  ★Flat price★ 24 type shoes collection/ UNISEX  / running sheos / MEN / WOMEN / Qprime
[ADIDAS] ★Flat price★ 24 type shoes collection/ UNISEX / running sheos / MEN / WOMEN / Qprime
Item Q&A
  • Question : Inquiry for the item from xia****Sep 20, 2019

  • Question : Inquiry for the item from Ton****Jun 22, 2019

    Hi,
    Cp8824 man or woman shoe.
    Thx

    Answer : [Re] Inquiry for the item from Ton****

    Hi
    Is cp8828 man or.woman shoe

    Question : [Re] Inquiry for the item from Ton****

    Hello, Customer
    This product is identified as a men's sneakers.
    Thank you.

  • Question : Inquiry for the item from sim****Apr 27, 2019

    Hi seller, will u restock CP8824?

    Answer : [Re] Inquiry for the item from sim****

    Hello, customer
    There are no plans to stock.
    Thank you.

  • Question : 关于商品you****会员的咨询。Mar 29, 2019

  • Question : Inquiry for the item from ama****Jan 28, 2019

    Hi seller, I just want to know do you have any black shoe with velcro tape? Been looking into your listing. Think do not see any. I just want to reconfirm. If you have, pls advice where to find it. Tks.

    Answer : [Re] Inquiry for the item from ama****

    Hello, customer.
    You can check if you can tell us the name of the product.
    Thank you.

+View all Notice, FAQ, Q&A >>
[ADIDAS] Flat price 12 Type NIZZA SHOES SNEAKERS / Qprime
[ADIDAS] Flat price 12 Type NIZZA SHOES SNEAKERS / Qprime
Item Q&A
  • Question : Inquiry for the item from pho****Sep 17, 2019

    Bz0496 - white. Still have stock coming?

    Answer : [Re] Inquiry for the item from pho****

    Hello, customer
    After receipt of order, inventory can be checked.
    If the item is already out of stock, there is no restocking schedule.
    Thank you.

  • Question : Inquiry for the item from aaz****Sep 01, 2019

    Hi will you restock cq2332 size 225?

    Answer : [Re] Inquiry for the item from aaz****

    Hello customer
    The product is currently out of stock.
    There is no schedule to restock.

    thank you.

  • Question : Inquiry for the item from jun****May 25, 2019

  • Question : Inquiry for the item from s14****May 10, 2019

    Hi May i ask what is the width of this woman shoe MODEL : CQ2333 / SIZE : 230 ?

    Answer : [Re] Inquiry for the item from s14****

    Hello, Customer
    It's a product that ships right from the warehouse side.
    The exact size of the product is difficult to answer.
    Thank you.

    Question : [Re] Inquiry for the item from s14****

    Thank you..

    Answer : [Re] Inquiry for the item from s14****

    Hello, Customer
    Thank you..

  • Question : Inquiry for the item from zha****Mar 25, 2019

+View all Notice, FAQ, Q&A >>
NEW BALANCE CRT300VD Couple Sneakers Running Shoes Running
NEW BALANCE CRT300VD Couple Sneakers Running Shoes Running
Item Q&A
[ADIDAS] 20 TYPE Adidas Slippers Collection
[ADIDAS] 20 TYPE Adidas Slippers Collection
Item Q&A
  • Question : Inquiry for the item from liz****Sep 09, 2019

  • Question : Inquiry for the item from ali****Aug 30, 2019

    In retail shop I wear size US 5 so what size should I get over here?

    Answer : [Re] Inquiry for the item from ali****

    Hello, customer
    Please refer to the site size chart.
    Thank you.

  • Question : Inquiry for the item from val****Aug 09, 2019

  • Question : Inquiry for the item from Weg****Jun 23, 2019

  • Question : Inquiry for the item from jna****Jun 06, 2019

    Hi, able to make your item not a timesale or daily deal item? So that we customer can use coupons to offset prices. I want to buy about 3 slippers

    Answer : [Re] Inquiry for the item from jna****

    Hello, customer
    For coupon or billing inquiries
    Please contact Qoo10 Customer Center.
    If you want 3 items
    Please purchase 3 pieces.
    Thank you.

+View all Notice, FAQ, Q&A >>
[ADIDAS] 16Type shoes collection / running sheos / slippers / women / mens
[ADIDAS] 16Type shoes collection / running sheos / slippers / women / mens
Item Q&A
  • Question : Inquiry for the item from liz****Sep 09, 2019

    Hi, for USA size 12, is it for length 29cm?

    Answer : [Re] Inquiry for the item from liz****

    Hello, customer
    It may be judged differently according to the gender standard.
    Please check the site size chart.
    Thank you.

  • Question : Inquiry for the item from 212****Sep 02, 2019

    F34877 ADIDAS IS FOR WOMEN RUNNING SHOE ?

    Answer : [Re] Inquiry for the item from 212****

    Hello, customer
    The product is identified as unisex.
    Thank you.

  • Question : Inquiry for the item from joy****Aug 25, 2019

    Why I am not able to find the size chart?
    Size 8 is which?

    Answer : [Re] Inquiry for the item from joy****

    Hello, customer
    These products
    Please refer to the adidas size chart
    You can order it.
    Thank you.

  • Question : Inquiry for the item from ver****Aug 25, 2019

    What is the size for 44 /45 ?
    Do you have size chart? Thanks

    Answer : [Re] Inquiry for the item from ver****

    Hello customer
    Size Questions
    Please refer to the size chart directly
    You should check
    Because these products are from Aididas
    Please refer to the adidas size chart.
    thank you.

  • Question : 来自Yap****会员的商品咨询。Aug 14, 2019

    我—般是穿37号是什么号码?

    Answer : [Re] 来自Yap****会员的商品咨询。

    您好客户
    尺寸查询请参考尺寸表。
    很难提供更多信息。
    谢谢。

+View all Notice, FAQ, Q&A >>
[Adidas]  Flat price 15 Type STAN SMITH shoes / sneakers / running shoes
[Adidas] Flat price 15 Type STAN SMITH shoes / sneakers / running shoes
Item Q&A
  • Question : Inquiry for the item from ena****Sep 02, 2019

    Whar is US size 7...thank you

    Answer : [Re] Inquiry for the item from ena****

    Hello, customer
    Please refer to the product size list
    Thank you.

  • Question : Inquiry for the item from cla****Aug 27, 2019

    Please restock CP9702 size 230

    Answer : [Re] Inquiry for the item from cla****

    Hello customer
    Out of stock items are not scheduled to be restocked.
    Thank you.

  • Question : Inquiry for the item from Aur****Aug 08, 2019

  • Question : Inquiry for the item from oko****Aug 03, 2019

    Hi , I have wide foot and I usually wear US 11.5 . Do u have man size US 11.5?

    Answer : [Re] Inquiry for the item from oko****

    Hello, customer
    This item is US 11.5 size is out of stock.
    Thank you.

  • Question : Inquiry for the item from map****Jul 30, 2019

    Do u have velcro white size uk10.5 for stan smith?

    Answer : [Re] Inquiry for the item from map****

    Hello, Customer
    To ensure accurate inventory,
    You must order your order first.
    If it is out of stock early,
    I will refund it.
    thank you.

    Question : [Re] Inquiry for the item from map****

    But i could only see the green back with velcro..not like the top photo that has the white 1. How to buy if i don't see what i want. Hence the enquiry.

    Answer : [Re] Inquiry for the item from map****

    Hello, customer
    We only sell items listed on the site.
    I do not understand clearly what part you are inquiring about.
    Thank you.

+View all Notice, FAQ, Q&A >>
[ADIDAS] Flat price 2 Type Superstar Slip On /  Qprime
[ADIDAS] Flat price 2 Type Superstar Slip On / Qprime
Item Q&A
  • Question : Inquiry for the item from 211****Aug 26, 2019

  • Question : Inquiry for the item from eli****Aug 02, 2019

  • Question : Inquiry for the item from cra****Jul 30, 2019

  • Question : Inquiry for the item from lin****Jul 26, 2019

    What is weight for shoes size 230cm, tks

    Answer : [Re] Inquiry for the item from lin****

    Hello, customer
    This product is a product that is shipped directly from the warehouse.
    It is difficult to tell the exact weight.
    I'm sorry I can not help you.
    Thank you.

  • Question : Inquiry for the item from 239****Jul 22, 2019

    I usually wear Size 7 (37) for normal (ladies) shoes. what size should i buy for these shoes?

    Answer : [Re] Inquiry for the item from 239****

    Hello, customer
    Size inquiries are difficult to answer.
    Please refer to the site size table.
    Thank you.

+View all Notice, FAQ, Q&A >>
[ADIDAS] 2019 SUPERSTAR New model add★★100% AUTHENTIC adidas★Lowest Price★STANSMITH★SUPERSTAR★
[ADIDAS] 2019 SUPERSTAR New model add★★100% AUTHENTIC adidas★Lowest Price★STANSMITH★SUPERSTAR★
Item Q&A
  • Question : Inquiry for the item from joa****Aug 20, 2019

  • Question : Inquiry for the item from jia****Jul 18, 2019

    Good day, may I check whether the products you’re selling are authentic???

    Answer : [Re] Inquiry for the item from jia****

    Hello, customer
    We sell only 100 percent genuine products.
    Thank you.

  • Question : Inquiry for the item from ela****Jul 05, 2019

    Type 39 and 43. What is the difference? Thks

    Answer : [Re] Inquiry for the item from ela****

    Hello, customer
    The item will be identified as a similar design shoe.
    But by9698 // BB1266 is another product.
    Please check and order.
    Thank you.

  • Question : Inquiry for the item from ari****Jun 22, 2019

    When will u have stock for the 42002? Super star grey strips size us 6?

    Answer : [Re] Inquiry for the item from ari****

    Hello, customer
    If the item becomes out of stock
    There is no schedule to resell.
    Thank you.

  • Question : Inquiry related delivery from zhi****May 31, 2019

+View all Notice, FAQ, Q&A >>
[NEWBALANCE] New arrivals 2 Color sneakers collection /men /women
[NEWBALANCE] New arrivals 2 Color sneakers collection /men /women
Item Q&A
  • Question : Inquiry related cancel and refund from 236****Aug 17, 2019

    I wish to enquiry that item that I ordered was out stock why was it not indicated in the first place!
    We are forced to pay for the charges that no fault of mine when there is no stock and being not inform earlier in the first place! I would have not order it!

    Answer : [Re] Inquiry related cancel and refund from 236****

    Hello, customer
    Because we are selling both online and offline
    There may be cases where the quantity of stock does not match.
    If so, we will issue a refund after canceling the order.
    We apologize for any inconvenience.
    Thank you.

  • Question : Inquiry for the item from ben****Jul 30, 2019

    May I know the size 15 for man..width is E size..Tks..

    Answer : [Re] Inquiry for the item from ben****

    Hello, customer
    This product is out of stock items.
    This is the state that the product is listed by the site error.
    We will make every effort to revise it.
    Thank you.

    Question : [Re] Inquiry for the item from ben****

    Tks

    Answer : [Re] Inquiry for the item from ben****

    Hello, customer
    Thank you.

Vans SK8-Hi skate high VN0004OKJ9C sneakers shoes
Vans SK8-Hi skate high VN0004OKJ9C sneakers shoes
Item Q&A
  • Question : Inquiry for the item from lee****Aug 08, 2019

    Is this vans of the wall brand?

    Answer : [Re] Inquiry for the item from lee****

    Hello, customer
    I don't know what you mean.
    This product is the same product as you see.
    It is genuine.
    Thank you.

    Question : [Re] Inquiry for the item from lee****

    What's brand?

    Answer : [Re] Inquiry for the item from lee****

    Hello, customer
    This product is Vans brand.
    Thank you.

[ADIDAS] ★New arrivals★4 Color Unisex sandals collection / men / women 100%Authentic
[ADIDAS] ★New arrivals★4 Color Unisex sandals collection / men / women 100%Authentic
Item Q&A
  • Question : Inquiry for the item from Ami****Aug 12, 2019

    Hi , so all colours are sold out is it

    Answer : [Re] Inquiry for the item from Ami****

    Hello, customer
    Out of stock items are not scheduled to be restocked.
    Thank you.

    Question : [Re] Inquiry for the item from Ami****

    How will I know if all items are out of stocks if you still have quantity stated there

    Answer : [Re] Inquiry for the item from Ami****

    Hello, customer
    We revise our inventory every day,
    Currently only products with size are on sale.
    Products sold on the site
    It is expected to be available for purchase.
    Thank you.

    Question : [Re] Inquiry for the item from Ami****

    So can I know what sizes are available for now as what I see are the balance quantity still available for order but when I place order , you informed me no more stocks for that and refund me .

    Answer : [Re] Inquiry for the item from Ami****

    Please see attached file for my queries

    Question : [Re] Inquiry for the item from Ami****

    Hello, customer
    If out of stock after receiving your order
    We are happy to process your refund.
    Real-time inventory correction, but sometimes out of stock after receiving orders
    Refunds are available.
    Thank you.

  • Question : Inquiry for the item from ami****Aug 08, 2019

    Hi
    Will there be restock for the black sandal

    Answer : [Re] Inquiry for the item from ami****

    Hello, customer
    There is no restocking schedule.
    Thank you.

  • Question : Inquiry for the item from PCO****Jun 20, 2019

    Is this authentic?

    Answer : [Re] Inquiry for the item from PCO****

    Hello, Customer
    We sell only genuine.
    Thank you.

    Question : [Re] Inquiry for the item from PCO****

    why are all the sizes in odd numbers (5)? I cannot find even numbers. Do you have size 240?

    Answer : [Re] Inquiry for the item from PCO****

    Hello, customer
    Product 240 size is not in stock.
    Thank you.

반스 STYLE 112 PRO VN0A347XEZQ1 남성 운동화
반스 STYLE 112 PRO VN0A347XEZQ1 남성 운동화
Item Q&A
  • Question : Inquiry for the item from lee****Aug 07, 2019

    Is this vans of the wall?

    Answer : [Re] Inquiry for the item from lee****

    Hello, customer
    This product is the same product as you see.
    Thank you.
    If you would like a more accurate consultation, please tell us more accurately.
    Thank you.

  • Question : Inquiry for the item from law****May 20, 2019

    Do u have ready stock for size 280?

    Answer : [Re] Inquiry for the item from law****

    Hello, customer
    This item is sold out.
    There is no stock schedule.
    Thank you.

[Reebok] 34 Type shoes collection / running shoes / women / men / Qprime
[Reebok] 34 Type shoes collection / running shoes / women / men / Qprime
Item Q&A
  • Question : Inquiry for the item from mir****Jul 30, 2019

    Type 31,13 and 8 available?? Because i dont want to order then you will tell me again its not available

    Answer : [Re] Inquiry for the item from mir****

    Hello, customer
    Exact inventory availability can be confirmed after receipt of order.
    Thank you.

  • Question : Inquiry for the item from kel****Jun 22, 2019

    Hi seller
    just checking on the color of the ‘Reebok’ logo if it’s in black or navy blue for CM9104 ? From the picture attached, it looks navy blue when blown up. Seller, Pls confirm. Thank you

    Answer : [Re] Inquiry for the item from kel****

    Pls see attach picture

    Question : [Re] Inquiry for the item from kel****

    Hello, Customer
    This item is sent directly to the customer from the warehouse.
    Therefore, it is difficult to answer with accurate color.
    I'm sorry I can not help you.
    thank you.

    Answer : [Re] Inquiry for the item from kel****

    Can u ask the supplier then?

    Question : [Re] Inquiry for the item from kel****

    Hello, Customer
    It is difficult to receive accurate information from the warehouse side.
    This item is delivered to the customer in the warehouse.
    So we can not see with our eyes.
    After checking the items on the Internet
    Please order.
    thank you.

    Answer : [Re] Inquiry for the item from kel****

    What kind of customer service is this? I can’t even check the color of the item I’m buying? And if it’s not the right color I wanted, would u be responsible for a refund and return fee free of charge?

    Question : [Re] Inquiry for the item from kel****

    Hello, Customer
    We can not take responsibility if it is not the color you want.
    Therefore, you must make a final decision before ordering.
    Please check the color on the internet or in a real shop.
    Thank you.

    Answer : [Re] Inquiry for the item from kel****

    What a bummer! I wouldn’t be asking you if there is a physical shop here to check the color. Singapore dun carry the stock here. If you are buying something from a seller but he is not able to let u check and confirm the color? Does it make any sense? Anyway.. it’s sad that u do business in this manner. Maybe it’s not important to you.

    Question : [Re] Inquiry for the item from kel****

    Hello, customer
    We apologize for the inconvenience.
    In our selling system,
    It is difficult to check one by one.
    We apologize for any inconvenience.
    I will do my best to help you.
    Thank you.

  • Question : Inquiry for the item from tri****Jun 15, 2019

    I should follow Korea size on size chart? If 250mm in Korea,is 245cm in Japan... I do not know how to choose

    Answer : [Re] Inquiry for the item from tri****

    Hello, customer
    Japan size and Korea size are the same.
    Please check again,
    Thank you.

  • Question : Inquiry for the item from ven****May 07, 2019

    I ordered your website shown still got 11 numbers but you cancel my order?????

    Answer : [Re] Inquiry for the item from ven****

    Hello, Customer
    We apologize for the inconvenience.
    Because we sell together offline and online
    In some cases, it may be out of stock early after receiving your order.
    If so, we will proceed to cancel your order.
    thank you.

    Question : [Re] Inquiry for the item from ven****

    May I know those our stock when is the new stock will be in

    Answer : [Re] Inquiry for the item from ven****

    Or for type 11 DV5160 size 250 still have?

    Question : [Re] Inquiry for the item from ven****

    Hello, Customer
    This product will not be sold again
    This item is currently out of stock
    Thank you.

  • Question : Inquiry for the item from mir****May 08, 2019

    What is size 8 men?

    Answer : [Re] Inquiry for the item from mir****

    Hello, customer
    Please refer to the size detail page.
    Thank you.

+View all Notice, FAQ, Q&A >>
NEW BALANCE WW880PU2 Women Running Shoes Sneakers
NEW BALANCE WW880PU2 Women Running Shoes Sneakers
Item Q&A
  • Question : Inquiry for the item from ega****Jul 27, 2019

    What's the size?

    Answer : [Re] Inquiry for the item from ega****

    Hello, customer
    This item is currently out of stock.
    The product is listed because of a site error.
    We will be able to fix it soon.
    Thank you.

adidas DRAGON S81909/D sports shoes running sneakers walking
adidas DRAGON S81909/D sports shoes running sneakers walking
Item Q&A
  • Question : Inquiry for the item from wil****Jun 19, 2019

    Do u have stock for this shoe with size 275? If there is no stock, can I know when it will be restocked?

    Answer : [Re] Inquiry for the item from wil****

    Hello, customer
    That size is sold out.
    There is no schedule to resell.
    Thank you.

Adidas adidas SLEEK W EE8278 / D pair of sneakers
Adidas adidas SLEEK W EE8278 / D pair of sneakers
Item Q&A
New Balance SD3205KK2 / A sandals
New Balance SD3205KK2 / A sandals
Item Q&A
  • Question : Inquiry for the item from 092****Jun 04, 2019

    Is size 255 coming soon?

    Answer : [Re] Inquiry for the item from 092****

    Hello, Customer
    There is no schedule to resell
    Thank you.

Reebok EXOFIT LO CLEAN LOG AR3169 / D Couple sneakers
Reebok EXOFIT LO CLEAN LOG AR3169 / D Couple sneakers
Item Q&A
  • Question : Inquiry for the item from tat****May 13, 2019

    Full grain leather or synthetic leather?

    Answer : [Re] Inquiry for the item from tat****

    Hello, customer
    The product is identified as containing both
    Thank you.

[ADIDAS] Flat price 4 TYPE SUPERSTAR SHOES
[ADIDAS] Flat price 4 TYPE SUPERSTAR SHOES
Item Q&A
  • Question : Inquiry for the item from 244****Apr 26, 2019

  • Question : Inquiry related delivery from nat****Feb 24, 2019

  • Question : Inquiry for the item from Xia****Jan 30, 2019

    hI,

    For the Superstar B41995 Green Turquoise shoes, are the words Adidas at the back pf the shoe in Gold or is Green ?
    cos I google, some of the B41995 Green shoes come with Gold Adidas Words but your picture shows green.

    Answer : [Re] Inquiry for the item from Xia****

    Hello, customer.
    B41995 If you check the product again, you can check it in green color.
    Thank you.

  • Question : Inquiry for the item from ell****Dec 07, 2018

    Hi, my feet 260mm long and i prefer 10mm long extra space to wear socks ... so from your dropdown size list is based on length of feet OR length of shoes?
    Thank you

    Answer : [Re] Inquiry for the item from ell****

    Hello, customer
    I am sorry, but the product you have contacted is made in full size,
    Inquiries about size vary from person to person
    Please understand that it is difficult to answer correctly.
    If you are usually wearing a large size 10, it would be nice if you order one size larger.

  • Question : Inquiry for the item from 260****Nov 22, 2018

+View all Notice, FAQ, Q&A >>
?Free Shipping??100% Authentic?ADIDAS DRAGON S81906 / D sneaker sneaker shoes
?Free Shipping??100% Authentic?ADIDAS DRAGON S81906 / D sneaker sneaker shoes
Item Q&A
  • Question : Inquiry for the item from ami****Apr 22, 2019

  • Question : Adidas Rome or VienneJul 14, 2018

    I ever own this pair of shoes back 35 years ago.I love the shoes so much. Do you still produce this model. When i
    saw the adidas dragon shoes it remind me of that shoes.

    Thank you,

    Regards,
    Ian

    Answer : [Re] Adidas Rome or Vienne

    Hello, customer
    Thank you.
    If you buy, we will try to send as soon as possible.

  • Question : [About Item] Related InquiriesMar 05, 2017

    dont you have other colour ?

    Answer : [Re] [About Item] Related Inquiries

    Hello, customer.
    Only products that are available on the sales site are sold.
    Thank you.

[ADIDAS] 2Type Unisex sandals / men/ women
[ADIDAS] 2Type Unisex sandals / men/ women
Item Q&A
Adidas TRESC RUN EE5687 / D Couple sneaker shoes
Adidas TRESC RUN EE5687 / D Couple sneaker shoes
Item Q&A
  • Question : Inquiry for the item from dil****Mar 19, 2019

    Hello, is this authentic?

    Answer : [Re] Inquiry for the item from dil****

    Hello, customer.
    Yes. This product is authentic shoes.
    Thank you.

[LAKAI] 7Type USA shoes collection / sneakers / canvas/ women/men/ Qprime
[LAKAI] 7Type USA shoes collection / sneakers / canvas/ women/men/ Qprime
Item Q&A
  • Question : Inquiry from sta****Mar 14, 2019

    What is the widest width of shoe at the front?

    Answer : [Re] Inquiry from sta****

    Hello, customer.
    It is the largest product in the selectable size.
    Thank you.