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Item Question & Answer
[LeGEN] ☆Free Shipping★ Korean Best Selling Mens Pants Collection /S-4XL/Jean/CottonPants
[LeGEN] ☆Free Shipping★ Korean Best Selling Mens Pants Collection /S-4XL/Jean/CottonPants
Item Q&A
  • Question : Inquiry for the item from Neo****Oct 20, 2019

    May I know below option got stock ?

    Option : OPTION04.LNHM078RT
    Coror : WHITE
    Size : L (+S$3.00)

    Answer : [Re] Inquiry for the item from Neo****

    Hello, customer.
    The product you inquired about is out of stock and it is confirmed to be out of stock.
    I'm sorry I'm uncomfortable with your purchase.
    Thank you.

    Question : [Re] Inquiry for the item from Neo****

    Thank you for replying. Can inform me when there is stock available as I want to buy together with other colour too. The cutting and size fit me very much.

    Answer : [Re] Inquiry for the item from Neo****

    Thank you.

  • Question : Inquiry for the item from gha****Oct 22, 2019

    Hi seller,

    If Order today will take how long to reach?

    Answer : [Re] Inquiry for the item from gha****

    Dear customer.

    Your order will be shipped in order.
    If amound of order is full or any circumstances happens with delvery company it will take more time to be shipped.
    Thank you.

  • Question : Inquiry for the item from Bee****Oct 21, 2019

  • Question : Inquiry for the item from she****Oct 16, 2019

    My Order no. 306507021. I have ordered Option 1 Navy color pant but received Dark Blue color instead. Please refer to the attached file.

    Answer : [Re] Inquiry for the item from she****

    Please refer to the attached.

    Question : [Re] Inquiry for the item from she****

    Dear customer
    I'm sorry I didn't satisfy you.
    You are able to refund or change the item if the item is not washed, damaged or label is not removed.
    So please make a contack to Qoo10 customer center to process next step.

    Please send the product by Qxpress Courier at a charge.
    We can not send you the exchanged product until the product you sent arrives at us.
    However, if our check is confirmed as normal after receiving the product, you should pay the shipping cost.

    Please excuse me for the fact that it can be time-consuming.

    Thank you.

    Answer : [Re] Inquiry for the item from she****

    The shipping cost should be borne by you since it it your mistake.
    I request for a full refund instead of an exchange.

    Question : [Re] Inquiry for the item from she****

    Hello, customer.
    I admit I was mailed out.
    I think it's a mistake on our side.
    Please return it to the site you ordered and submit it to the seller's account.
    And if you send the product to us, I will approve it as soon as it is received.
    I'm sorry to make you feel really uncomfortable.
    Thank you.

  • Question : Inquiry related delivery from the****Sep 16, 2019

    My order number is 129400670 dated 11 Sept. Please advise when you can ship out the item? The order status has been showing as delivery requested since 11 Sept till today 16 Sept.

    Answer : [Re] Inquiry related delivery from the****

    Hello, customer.
    Both of the items you ordered are being delayed, so we expect to ship them next week.
    I'm sorry for the inconvenience caused by the delay in delivery.
    Thank you.

    Question : [Re] Inquiry related delivery from the****

    My order number is 129954227 dated 9 Oct. Please advise when you can ship out the item? The order status has been showing as delivery requested since 9 Oct till today 14 Oct.

    Answer : [Re] Inquiry related delivery from the****

    Hello, customer.
    I'm preparing the product you ordered Please wait a little longer. Thank you.

+View all Notice, FAQ, Q&A >>
[DFLIC] [Clearance] Unisex Short Sleeve T-shirt plussize/SIZE S-2XL/cotton 100%/nicefit
[DFLIC] [Clearance] Unisex Short Sleeve T-shirt plussize/SIZE S-2XL/cotton 100%/nicefit
Item Q&A
  • Question : Inquiry for the item from jan****Sep 26, 2019

    pls let me know if the material is stretchable ?

    thank you

    J

    Answer : [Re] Inquiry for the item from jan****

    Hello, customer.
    What kind of product are you looking for? Please leave your option number or product name in the inquiry and we'll let you know.
    Thank you.

  • Question : Inquiry for the item from pea****Aug 02, 2019

    Hi. Will there be restock for DHT135 in pink?

    Answer : [Re] Inquiry for the item from pea****

    Dear customer.
    I'm sorry to have trouble with out of stock
    Thank you.

    Question : [Re] Inquiry for the item from pea****

    I see. no worries. all the oversize tee looked really nice though but out of stock. I was too late (T . T)
    Thank you

    Answer : [Re] Inquiry for the item from pea****

    I'm sorry I couldn't help you. (T . T)

  • Question : Inquiry for the item from hwe****Jun 20, 2019

    Hi, when will you have new design?

    Answer : [Re] Inquiry for the item from hwe****

    Hello, customer.
    There is no exact upload schedule.
    Thank you.

  • Question : Inquiry for the item from hwe****Feb 08, 2019

    Do you have any new design?

    Answer : [Re] Inquiry for the item from hwe****

    Hello~Customer
    We're upgrading our new product.
    Please wait a little longer.~
    Thank you.

    Question : [Re] Inquiry for the item from hwe****

    will you have a new design coming out??

    Answer : [Re] Inquiry for the item from hwe****

    Hello, customer.
    Domestic shopping malls are constantly posting new designs, but the Quten will take a while.
    Sorry, but please check the site often.
    Thank you.

  • Question : Inquiry for the item from hwe****Feb 11, 2019

+View all Notice, FAQ, Q&A >>
LEGEN Artificial Rakoon hood layered maikeurojel padding(LNPD256PR)
LEGEN Artificial Rakoon hood layered maikeurojel padding(LNPD256PR)
Item Q&A
  • Question : Inquiry for the item from dcs****Sep 05, 2019

    hi may i know is this suitable for -10c ? and can i know how heavy for this?

    Answer : [Re] Inquiry for the item from dcs****

    Hello, customer.
    There may be individual differences in the product you inquired about, but I think the temperature is excellent even in sub-zero weather.
    Please think carefully and make a purchase
    Thank you.

LEGEN No button notch neck side opening short shirt(LNSH1920SB)
LEGEN No button notch neck side opening short shirt(LNSH1920SB)
Item Q&A
  • Question : Inquiry related delivery from fuj****Jun 17, 2019

    Delivery how many day

    Answer : [Re] Inquiry related delivery from fuj****

    Hello, customer.
    The details of the inquiry have not been verified, so it is difficult to answer. Please leave your order number and I'll check it for you.
    Thank you.

르젠 네오프렌 나그랑 데일리 맨투맨(LNMT913KM)
르젠 네오프렌 나그랑 데일리 맨투맨(LNMT913KM)
Item Q&A
  • Question : Inquiry for the item from 212****Apr 28, 2019

르젠 심플 데일리 컬러풀 노멀핏 셔츠(LNSH1677TO)
르젠 심플 데일리 컬러풀 노멀핏 셔츠(LNSH1677TO)
Item Q&A
  • Question : Inquiry for the item from 211****May 07, 2019

    Hi Seller,

    Would like to check with the sizing. I'm wear xs would the M be oversize for me?
    Kindly please advise.

    Thank you

    Answer : [Re] Inquiry for the item from 211****

    Hello, customer.
    Please let me know the product number you asked for, and I'll help you with the size.
    Please leave it on the inquiry and I'll check and let you know.
    Thank you.

    Question : [Re] Inquiry for the item from 211****

    The product is LNSH1677TO

    Answer : [Re] Inquiry for the item from 211****

    Hello, customer.
    I think the m of the product you asked for can be a little larger for the customer. It has a circumference of 101 centimeters.
    Please refer to it for a good purchase.
    Thank you.

LEGEN unballanceColor schemeSleeve cotton man to man T-shirts(LNMT629CR)
LEGEN unballanceColor schemeSleeve cotton man to man T-shirts(LNMT629CR)
Item Q&A
  • Question : Inquiry for the item from bws****Feb 12, 2019

    Any idea if this item will be restocked?

    Answer : [Re] Inquiry for the item from bws****

    Dear customer

    I apologize for the late reply.
    Please advice your exact order number, so we can check detailed status.
    Thank you

    Question : [Re] Inquiry for the item from bws****

    I recently refunded the order as you mentioned that it was out of stock. I was just wondering if this item will be restocked in the future as I would like to purchase this.

    Answer : [Re] Inquiry for the item from bws****

    Hello~Customer
    The resubmission schedule has not been confirmed for the item you inquired about.
    I'm sorry.

[LeGEN] Super SPAN Anti-Wrinkle Korean Fashion Men Cotton Pants/S-XL/Slim-fit/Spandex(LNPM001SJ)
[LeGEN] Super SPAN Anti-Wrinkle Korean Fashion Men Cotton Pants/S-XL/Slim-fit/Spandex(LNPM001SJ)
Item Q&A
  • Question : Inquiry for the item from jac****Jan 25, 2019

    Hello seller no more offer ??

    Answer : [Re] Inquiry for the item from jac****

    Hello~ customer
    The contact details are not known.
    Please give me an accurate inquiry.
    Thank you.

  • Question : Inquiry from dor****Jan 22, 2019

    Hi, I've click the less 20% shop coupon but it stated expired on 21 while the coupon stated 30 days from issued date. So is there another 20% less shop coupon releasing?

    Answer : [Re] Inquiry from dor****

    Hello~ customer
    Please contact QOO10 for the discount coupon you have inquired about.
    Thank you.

  • Question : Inquiry related cancel and refund from 261****Jan 15, 2019

    Dear Seller,

    I have purchased 4 pants dated 3 January 2019.
    My order number is 287385509.
    You have sent me an email for out of stock n this item.
    The item code is 443848529.
    Please proceed with the cancellation for refund.

    Please revert to me on this.
    Thank you & have a nice day.

    Regards, David Chang

    Answer : [Re] Inquiry related cancel and refund from 261****

    Hello~ customer
    Only one of the four products you ordered is out of stock.
    If you cancel the order number 287385509, you can ship the rest of the product. For cancellation questions, call QOO10 and cancel them as soon as possible.
    Thank you.

  • Question : Inquiry for the item from typ****Oct 24, 2018

    Navy color M size will be restock?

    Answer : [Re] Inquiry for the item from typ****

    Hi, customer.
    We don't receive out-of-stock products again.
    Excuse me, but please register cancellation.
    Thank you.

    Question : [Re] Inquiry for the item from typ****

    What do you mean excuse me but pls register cancellation? Are you crazy? I was asking you the navy color will restock or not? What you reply. PLEASE OPEN YOUR BIG EYE TI READY PROPERLY WHAT YOUR CUSTOMERS ENQUIRY. Bad luck.

    Answer : [Re] Inquiry for the item from typ****

    Hi, customer.
    We've guided you to a product that you don't expect to receive again.
    I'm sorry to inform you that we are out of stock.
    Thank you.

  • Question : Inquiry for the item from suf****Aug 02, 2018

    When will navy M be available? Thanks

    Answer : [Re] Inquiry for the item from suf****

    Hi, customer.
    You can still purchase this product.
    Please purchase in navy M color on the page you are viewing.
    Thank you.

+View all Notice, FAQ, Q&A >>
Limited FlatPrice Unisex Short Sleeve T-shirt
Limited FlatPrice Unisex Short Sleeve T-shirt
Item Q&A
  • Question : Inquiry related delivery from fan****Jan 19, 2019

    Do the item ship to Singapore?

    Answer : [Re] Inquiry related delivery from fan****

    Dear customer

    I apologize for the late reply.
    Please advice your exact order number, so we can check detailed status.
    Thank you

    Question : [Re] Inquiry related delivery from fan****

    I not yet order, just want to check whether the item got ship to Singapore before I order?

    Answer : [Re] Inquiry related delivery from fan****

    There are no more item to order?

    Question : [Re] Inquiry related delivery from fan****

    Hello, customer.
    I can't confirm the history you ordered, so I can't answer. Please leave your order number. I'll check.
    Thank you.

  • Question : stock and orderAug 05, 2016

    hi i am interested to order

    색상 : 01. DHT103 WHITE
    사이즈 : S

    Do u have ready stock for the tshirt? if i order today, when can i receive it? thanks.

    Answer : [Re] stock and order

    Please confirm your order number or order.

LEGEN Raccoon strap micro gel long padding(LNPD413PR)
LEGEN Raccoon strap micro gel long padding(LNPD413PR)
Item Q&A
LEGEN best cardigan 30 items / long cardigan / shawl cardigan / basic cardigan(LNCA_30)
LEGEN best cardigan 30 items / long cardigan / shawl cardigan / basic cardigan(LNCA_30)
Item Q&A
  • Question : Inquiry for the item from 245****Nov 13, 2018

    Dear Seller,

    I received from Qoo10 on my order# (283223881) that is currently out of stock. I wish to confirm again and if possible for a little delay in delivery or else a replacement as per below priority;

    Priority 1: Delay to a later date, when is it available?
    OPTION.03 LNCA307CR / Coror:CHACOL / Size:L
    or
    Priority 2: Replace by different color.
    OPTION.03 LNCA307CR / Coror:GRAY / Size:L
    or
    Priority 3: Replace by another option type.
    OPTION.06 LNCA306CR / Coror:CHACOL / Size:M

    Please advise per my confirmation as above. It is ok for a little delay and to combine with the other orders (283223882) & (283223883). Thank you. Alan

    Answer : [Re] Inquiry for the item from 245****


    Dear customer.

    Thank you for the purchase.
    Your order will be shipped in order With the original order LNCA307CR Chocol L.
    The product you ordered is scheduled to depart today.
    Please check the shipping tracking for the detailed delivery period.

    Thank you.

  • Question : Inquiry related delivery from toh****Oct 21, 2017

    Dear seller,

    I ordered 3 items from you since 4 Oct and status is still stated as Shipping requested. I have sent you query but no reply. Is now 21 oct. Please advise when will you ship out. Alternatively arrange a refund. No matter what is the arrangement, please respond at least.

    Answer : [Re] Inquiry related delivery from toh****

    Dear customer.

    Thank you for purchase. However, we are not able to check your status because there is no order number. Please advice your order number. Then we will be able to help in more detail.

  • Question : recommend sizeOct 20, 2017

    For Option 2.

    im 1.75m, 65kg. what size is recommended?

    Answer : [Re] recommend size

    Hello, we apologize for the late reply. We are not able to give a definite answer since everyone has different type and size. Please check the product detail on the page and compare with the size of your everyday cloth.

[LeGEN] Korean Best Selling T-Shirt Collection / SIZE M-XL /
[LeGEN] Korean Best Selling T-Shirt Collection / SIZE M-XL /
Item Q&A
  • Question : Inquiry for the item from Kyr****Oct 20, 2018

    Any more stocks?

    Answer : [Re] Inquiry for the item from Kyr****



    Any more stocks?

  • Question : 关于商品che****会员的咨询。Sep 17, 2018

    Hi seller, i have paid 2-3 weeks ago but the order is still not here yet. It's still shipping requested. May i know what happened?

    Answer : [Re] 关于商品che****会员的咨询。

    Dear customer

    I apologize for the late reply.
    Please advice your exact order number, so we can check detailed status.
    Thank you

    Question : [Re] 关于商品che****会员的咨询。

    270851333 this is the order number. Thank you.

    Answer : [Re] 关于商品che****会员的咨询。

    Dear customer.

    We are very sorry about the late delivery.
    We were delayed due to the large quantity of orders.
    Shipment is due within 2 to 3 days.
    Please wait a little longer.
    Thank you.

  • Question : Inquiry for the item from hsi****Aug 11, 2018

    Seller
    Are these still available?
    1.Option 2- Black , White
    2.Option 24- Red
    3.Option 20- Black

    Answer : [Re] Inquiry for the item from hsi****

    Hi, customer.
    If you can select and order options from the current reporting page, you can purchase them.
    I'm sorry I couldn't help you very much.
    Thank you.

    Question : [Re] Inquiry for the item from hsi****

    ?? So are the items I mentioned still available? I do not want to order and you later say no stock.

    Answer : [Re] Inquiry for the item from hsi****

    Seller please reply my question 1,2,3 if the stock is available to order?

    Question : [Re] Inquiry for the item from hsi****

    Hi, customer.
    Although it is confirmed that we are not currently out of stock, it is difficult to give a definite answer as the order is shipped sequentially.
    I'm sorry I couldn't help you very much.
    Thank you.

  • Question : Inquiry for the item from fun****Jul 01, 2018

    You state this is Korean best selling t-shirt. But I asked my Korean friends, none of them said these are not best selling t-shirt. Are you lying?

    Answer : [Re] Inquiry for the item from fun****

    Hello. Customer
    The product you asked about is casual clothing for men and women of all ages.
    Please check the type that suits your taste and preference. Thank you.

LeGEN Bigsize Oxford Slim-Fit shirt(LNSH1433ME)
LeGEN Bigsize Oxford Slim-Fit shirt(LNSH1433ME)
Item Q&A
  • Question : Inquiry related delivery from alv****Oct 04, 2018

  • Question : (Cart no. 121836566)Oct 01, 2018

Colorful open collar short-sleeved shirt(LNSH1528ME)
Colorful open collar short-sleeved shirt(LNSH1528ME)
Item Q&A
  • Question : ColourSep 27, 2018

    Hi are there anymore beige ones in stock or when will you guys restock it?
    Thanks!

    Answer : [Re] Colour

    Hi, customer.
    We don't receive out-of-stock products again.
    Excuse me, but please register cancellation.
    Thank you.

르젠 트윈포켓 빈티지 루즈핏 코튼 자켓(LNJK925SB)
르젠 트윈포켓 빈티지 루즈핏 코튼 자켓(LNJK925SB)
Item Q&A
  • Question : Inquiry for the item from joy****Sep 23, 2018

    Hi Seller,

    Do you still have stock for this item?

    Answer : [Re] Inquiry for the item from joy****



    Hi, customer.
    The size and color you are requesting are not verified accurately, so it is difficult to answer.
    Please check and ask again.
    Thank you.

르젠 울20% 흑백더블라인 오버핏 셔츠(LNSH1257DN)
르젠 울20% 흑백더블라인 오버핏 셔츠(LNSH1257DN)
Item Q&A
  • Question : Inquiry for the item from joy****Sep 23, 2018

    Hi Seller,

    Do you still have stock for this item?

    Answer : [Re] Inquiry for the item from joy****

    Hi, customer.
    The size and color you are requesting are not verified accurately, so it is difficult to answer.
    Please check and ask again.
    Thank you.

[LeGEN] ★Flat Price★ Span/ Wrinkle-free / Slacks / Wide [Size S-2XL] (LNPJ_SJ)
[LeGEN] ★Flat Price★ Span/ Wrinkle-free / Slacks / Wide [Size S-2XL] (LNPJ_SJ)
Item Q&A
  • Question : cart no 121175892 / More than a weekSep 08, 2018

    Hi,

    cart no 121175892, it has been more than a week but still shipping requested
    Please advise status

    Thanks

    Answer : [Re] cart no 121175892 / More than a week

    Dear customer.

    Thank you for the purchase.
    Your order will be shipped in order.
    If amound of order is full or any circumstances happens with delvery company it will take more time to be shipped.
    Thank you.

    Question : [Re] cart no 121175892 / More than a week

    Hi seller,

    Can I have a rough estimation?
    Need the pants urgently :)

    Thanks

    Answer : [Re] cart no 121175892 / More than a week

    Hi, customer.
    It is in the process of pre-shipment inspection today and is expected to be released today if there are no abnormalities after inspection.
    Please excuse us for the wide time.
    Thank you.

    Question : [Re] cart no 121175892 / More than a week

    Hi, it still says shipping requested.

    How Long will it take to reach me roughly??

    Thanks

    Answer : [Re] cart no 121175892 / More than a week

    Dear customer.

    We are very sorry about the late delivery.
    We were delayed due to the large quantity of orders.
    Shipment is due within 2 to 3 days.
    Please wait a little longer.
    Thank you.

    Question : [Re] cart no 121175892 / More than a week

    Hi,

    Pants were not delivered at all, I would like a refund.
    It have been 3 weeks already!

    Answer : [Re] cart no 121175892 / More than a week

    Hi, customer.
    We have a shipping accident, so we're sure the product didn't ship normally.
    I'm sorry I couldn't deliver it quickly.
    If you want a refund, please accept the order cancellation from Qoo 10.
    Thank you.

    Question : [Re] cart no 121175892 / More than a week

    Is there an estimation for how long more it will take to reach?

    Answer : [Re] cart no 121175892 / More than a week

    Dear customer.

    We are very sorry about the late delivery.
    Your order is now shipped by 9/21. If any question, please leave a note.

    Thank you.

  • Question : Inquiry for the item from lin****Jan 24, 2018

    What do you mean by Triple Holding? Is the pants slim fit or straight cut?

    Answer : [Re] Inquiry for the item from lin****

    Dear Customer
    A single hook and two buttons lock are triple holding.
    You will feel more comfortable with the wearing process.

    Also, look at the fabric thickness at the bottom of the page to distinguish between slim and straight blood.
    Each product has different fit, so please be sure to keep it in mind.


    Thank you.

  • Question : Inquiry for the item from wsk****Dec 30, 2017

    Why I cannot use the 30% voucher???

    Answer : [Re] Inquiry for the item from wsk****

    Dear customer.
    I'm sorry, but please contact Qoo 10 Customer Service.
    Please understand that it is difficult for us to confirm.

  • Question : LNPJ246SJDec 10, 2017

    Hi,

    Is this trouser an slim fit type?

    Answer : [Re] LNPJ246SJ

    Dear customer.
    Thank you for your interest in our pants.
    The pants you asked for are normal fit.
    Still, because each person has different body shapes,
    Please refer to the size table.
    Thank you very much.

  • Question : Inquiry from noe****Sep 27, 2017

    Hi, i ordered 2 items and you cancelled one due to out of stock and continued to ship the remaining one. I've already inform you not to ship but did not get any response from you. How can you do partialshipment without customer agreement? I'm not going to pay sgd4.90 shipping for just 1 pant. Please cancel the entire order and give me a full refund!!!

    Answer : [Re] Inquiry from noe****

    입력 텍스트 삭제복사하기117 / 5000번역하기
    영어열기/닫기 아이콘
    I don't know your order number.
    So it is difficult to confirm.
    The sentence of inquiry is merely a matter of inquiry.
    I can't read this question.
    It is done in sequence.
    It may be difficult to cancel the cancellation after the original order.

+View all Notice, FAQ, Q&A >>
LeGEN Basic Linen China Loose-fit Shirt(LNSH1569WP)
LeGEN Basic Linen China Loose-fit Shirt(LNSH1569WP)
Item Q&A
  • Question : ShippingSep 12, 2018