You can leave inquiries about item, delivery, cancel/refund or other questions.
Hi seller, is this product made in JP?
Thank you for your inquiry.This item is manufactured in Japan.After ordering, we will order products from the manufacturer and we will ship from Japan.Thank you very much.
Hi, I would like to enquire about the product manufacturing date and expiry date.
Thank you for your inquiry.This product has been approved for more than 3 years of stability after manufacture, so there is no expiration date.After opening, please be careful to use up early.After we receive your order in our shop, we will be ordering from the manufacturer.For this reason, we are able to deliver the latest lot of things as much as possible in production.Thank you very much.
Hi. Do you sell this item? Pls refer to attached photo
Thank you for your inquiry.Please confirm that your photos are not attached.We sell this product as usual at our shop.It is a sale for the purpose of personal use, please understand that we do not make discounts etc. by purchase quantity.Regarding customs law etc. by destination country, sorry for your inconvenience but thank you for your review.Thank you for your consideration.
Pls refer to attached photo.
Thank you for contacting us.We are very sorry, the product of the photo is not handled at our shop.Thank you very much.
Can i know what are the 3options? Is this ingredients the same as old packet?
Thank you for your inquiry. As for the three options, it was a necessary option at the time of sale in Japan, so I deleted it. Regarding the ingredients, we have described information from the manufacturer site. Thank you very much.
Alrigh.thanks alot for your reply
Already answered inquiry. If you have another any question, please contact to us.
Hi may i know the expiry date of kaoru pure rose ? Thankyouu
Thank you for your inquiry. In our shop, we will be receiving orders from the manufacturer after receiving your order from customers so that we can deliver the latest products. For this reason, we can not tell the correct expiration date at the present moment. At the very least, I will send you what I can afford for an expiration date longer than 1 year. Thank you very much.
Why is shipping rate for a 50gm item soooo expensive????
Thank you for your inquiry. Although our shop will be shipped from Japan, the same shipping fee will be charged, as it will be cardboard packaging, overseas shipping no matter what product. Although the shipping fee may change depending on weight, up to a certain weight will be the same shipping fee. Thank you for your consideration.