Q&A board

Q & A Lists
Item Question & Answer
Garmin Strap fenix 5 5x 5s vivosmart 3 HR forerunner 235 630 935 645 vivoactive acetate vivomove HR
Garmin Strap fenix 5 5x 5s vivosmart 3 HR forerunner 235 630 935 645 vivoactive acetate vivomove HR
Item Q&A
  • Question : Inquiry for the item from Der****May 20, 2019

  • Question : Inquiry for the item from Fan****Jan 22, 2019

    Hi,

    May I know which strap is suitable for a 12mm watch face?

    Answer : [Re] Inquiry for the item from Fan****

    Dear customer,
    Sorry for the late response.
    Please purchase straps based on your watch model instead of just the dimension of the watch face. Since the size of the watch face is not necessarily concerned with the width of the band. Thanks very much for understanding.
    Best regards.

  • Question : Inquiry for the item from chs****Jan 17, 2019

    What is the strap size or length for Vivomove HR?

    Answer : [Re] Inquiry for the item from chs****

    Dear customer,
    Sorry for the late response.
    Not sure which design you were referring to but by default the strap for vivomove hr is of L size, You may send us an email for detailed support. Email address : yclwawawa@gmail.com.
    Thanks very much.
    Best regards.

  • Question : Inquiry for the item from 237****Nov 17, 2018

    Hi! For Design E, Model Forerunner 935, the colours Midnight Blue and Lake Blue are both Number 12 (see screenshot). I want to buy the Midnight Blue but I do not want to order until you can assure me that I will not get Lake Blue by mistake.

    Answer : [Re] Inquiry for the item from 237****

    Dear customer,
    Sorry for the late response.
    Oh. I will inform our product team to tweak it as soonest as possible.
    Currently you may select No.12 and leave a memo in the order for the Midnight Blue color you want. We'll then know how to ship your order.
    Thanks very much.
    Best regards.

    Question : [Re] Inquiry for the item from 237****

    Thank you very much for the fast reply. I have decided on grey and ordered it.

    Answer : [Re] Inquiry for the item from 237****

    Sure. Thanks for informing. We'll process it asap,
    Nice day ahead.
    Best regards.

  • Question : Inquiry for the item from lis****Nov 13, 2018

    Hi
    I realised in your the other post you have a S and L for Garmin Vivoactive 3 strap which i believe is the difference for length. However, in this post, there are two types of straps for Vivoactive 3 , with no size. May i know the length (or S or L)? TIA

    Answer : [Re] Inquiry for the item from lis****

    Dear customer,
    Thanks for the inquiry.
    If we haven't specified the sizes, normally the Larger size is provided. If you need a specific size, you may purchase via the link with size selection option.
    Much thanks.
    Best regards.

Xiaomi Mi pad 4 Case Stand Folding Flip Leather Cover for Xiaomi MiPad Mipad 3 2 7.9 Cases PC
Xiaomi Mi pad 4 Case Stand Folding Flip Leather Cover for Xiaomi MiPad Mipad 3 2 7.9 Cases PC
Item Q&A
  • Question : Inquiry for the item from pec****May 20, 2019

  • Question : Inquiry for the item from pau****Apr 13, 2019

    Hi! The series E has the colour option 'Light Blue'... Is it the same as the dark blue casing in the pictures shown? Thanks!

    Answer : [Re] Inquiry for the item from pau****

    Dear customer,
    Thanks for the inquiry.
    It is the "Blue" color in the product description.
    Thanks and hope you like it. It is marked as "Blue" in the description, which is option "Light Blue" of E series.
    Best regards.

  • Question : Inquiry related return and exchange from kel****Dec 31, 2018

  • Question : Inquiry for the item from lio****Sep 26, 2018

    Hi may i know if u have design H & E in pure black for mipad 4 8 inch? Thanks

    Answer : [Re] Inquiry for the item from lio****

    Dear customer,
    Thanks for the inquiry.
    Yes we do.
    Hope you like them.
    Best regards.

    Question : [Re] Inquiry for the item from lio****

    Just placed an order for H mipad 4 all black hope to receive it soon

    Answer : [Re] Inquiry for the item from lio****

    Noted with thanks.

  • Question : G seriesSep 04, 2018

    Hi,

    The Butterfly pattern in the G-series - is it white or pink in the background? Is the front cover magnetic?

    Answer : [Re] G series

    Dear customer,
    Thanks for the inquiry.
    Light pink color, magnetic designed.
    Hope you like it.
    Best regards.

+View all Notice, FAQ, Q&A >>
Baseus car Micromolecular formaldehyde air purifier cup design
Baseus car Micromolecular formaldehyde air purifier cup design
Item Q&A
  • Question : Inquiry for the item from yan****May 18, 2019

    Hi, does this come with 1 solvent in the packaging or I need to purchase separately in order to use it?

    Answer : [Re] Inquiry for the item from yan****

    Dear customer.

    Thanks for the inquiry.

    The solvent needs to purchase separately.

    Hope you like it. Best regards.

Baseus Back Screen Protector Tempered Glass For iPhone X Ultra Thin Gradient Color Protective Film
Baseus Back Screen Protector Tempered Glass For iPhone X Ultra Thin Gradient Color Protective Film
Item Q&A
  • Question : Inquiry related delivery from lin****May 09, 2019

    Hi seller,

    I would like to order 4 qty of two color protector. But the shipping fees are expensive about $9 plus. Can the shipping fees be $4 for all? Thanks.

    Regards

    Answer : [Re] Inquiry related delivery from lin****

    Dear customer,
    Sorry for the late response.
    The shipping fee is calculated by both weight and dimension, I am afraid we can't adjust it. And the color tempered glass protectors are currently out of stock. Really sorry for the inconvenience.
    Best regards.

    Question : [Re] Inquiry related delivery from lin****

    If out of stock, why still can choose to add to cart? Need to update as out of stock ate the page.

    When will u restock for it? Thanks.

    Answer : [Re] Inquiry related delivery from lin****

    Our product team will update it as soonest as possible.
    You'll be notified once it arrives.
    Thanks.

    Question : [Re] Inquiry related delivery from lin****

    Hi seller,

    Any update for this? Thanks.

    Regards.

    Answer : [Re] Inquiry related delivery from lin****

    Dear customer,
    Sorry but it has not yet arrived.
    Really sorry
    Nice day ahead.

    Question : [Re] Inquiry related delivery from lin****

    Please update me once it has arrived. And please kindly help to expedite to send to me. Thanks.

    Answer : [Re] Inquiry related delivery from lin****

    thanks

  • Question : Inquiry for the item from chr****Oct 12, 2018

  • Question : Inquiry for the item from shi****Feb 24, 2018

    The back is full protection but im using the sgp bumper case. Will the protector fix that case? Will the protector come out?

    Answer : [Re] Inquiry for the item from shi****

    Dear customer,
    Sorry for the late response.
    Since we do not have the same case as yours, we might not be able to test it for you, you may check your case, if it is extremely tight on the back, then the case might not fit with the protector, otherwise it'll fit.
    Wish you like it.
    Best regards.

new Kindle Paperwhite Case 2018 PU Leather Smart Cover Fit For Amazon Kindle Paperwhite 10th 2018
new Kindle Paperwhite Case 2018 PU Leather Smart Cover Fit For Amazon Kindle Paperwhite 10th 2018
Item Q&A
  • Question : Inquiry for the item from 244****May 16, 2019

    Hi, I'm trying to get a kindle case for the Kindle Paperwhite 4, which options should in choose from your drop down lists: Amazon Kindle Paperwhite 2018 or Amazon Kindle 6inch 2019?

    Answer : [Re] Inquiry for the item from 244****

    Dear customer,
    Sorry for the late response.
    You may select the Kindle Paperwhite 2018 model/

    Thanks.
    Hope you like it.
    Best regards.

Fitbit Charge 3 2 alta hr strap watch band straps Stainless Steel Bracelet Milanese silicone
Fitbit Charge 3 2 alta hr strap watch band straps Stainless Steel Bracelet Milanese silicone
Item Q&A
  • Question : Inquiry for the item from rac****May 15, 2019

    Is the size between S and L very different? Which is better for ladies that usually wears men size watches?

    Answer : [Re] Inquiry for the item from rac****

    Dear customer,
    Thanks for the inquiry.
    May I ask which design are you referring to please? Basically the difference is not quite big. You may try with a L size instead.
    Thanks.
    Best regards.

  • Question : Inquiry for the item from por****Apr 30, 2019

    Hi. I'm interested in the D4 stainless steel. I wish to enquire if it's too big for me, how do I adjust the straps?

    Answer : [Re] Inquiry for the item from por****

    Dear customer,
    Thanks for the inquiru.
    D4 design support length adjustment, if it is too long for you, you may remove proper amount of the removable pins near the clasp area, that will help reduce the length of the strap, you can do it using paper clips or if you need dedicated length adjustment tool? Please contact us and we will guide you to add it to your purchase since the tool is NOT included for free.

    Thanks and hope you like it.
    Best regards.

    Question : [Re] Inquiry for the item from por****

    Thanks for the response...

    Answer : [Re] Inquiry for the item from por****

    Pleasure.

    Question : [Re] Inquiry for the item from por****

    I have made my purchase. Hope to receive it soon. :)

    Answer : [Re] Inquiry for the item from por****

    Thanks.

  • Question : Inquiry for the item from Cor****Apr 28, 2019

  • Question : Inquiry for the item from rou****Apr 19, 2019

  • Question : Inquiry for the item from Con****Mar 31, 2019

    hi may I know what size to buy for the straps (classic and sports silicone)? wrist size 17cm

    If I buy a classic and a sports strap, do I get the free screen protector? thank you

    Answer : [Re] Inquiry for the item from Con****

    Dear customer,
    Thanks for the inquiry.
    For 17cm size wrist, an S size classic silicone strap or sports silicone strap would do. And yes, you will get free screen protector if you purchase more than 1pcs straps.

    Hope you like it.
    Best regards.

    Question : [Re] Inquiry for the item from Con****

    Hi can I confirm size S is sufficient as I don’t want it to be too tight?

    Your reply came in today but I have ordered L last night already (orders 293146339 and 293146340). Shd I change the size to S instead ? Is L a lot longer than S??

    Answer : [Re] Inquiry for the item from Con****

    Dear customer,
    Sorry for the late response.
    Our dedicated online cs team had contacted you via whatsapp to confirm with you with the size.
    Thanks.
    Best regards.

+View all Notice, FAQ, Q&A >>
Apple Watch Series 4 3 Strap iwatch Screen protector case accessories Band Milanese loop
Apple Watch Series 4 3 Strap iwatch Screen protector case accessories Band Milanese loop
Item Q&A
  • Question : Inquiry for the item from hhu****May 13, 2019

    Soft TPU case is not sensitive at all. Have problem pressing the screen on the iwatch with the TPU case. Please look into this issue.

    Answer : [Re] Inquiry for the item from hhu****

    Dear customer,
    Sorry for the late response.
    If you want to trouble shoot for any ordered product, please message us through your order instead of here, since we can 't check your order info. Please message us through your order and we'll help you with it.Thanks.
    Best regards.

    Question : [Re] Inquiry for the item from hhu****

    Order No. 295049972. I’ve also left the comment on my feedback as I couldn’t find any other option to leave my comment

    Answer : [Re] Inquiry for the item from hhu****

    Dear customer,
    Sorry for the late response.
    If you do not know how to message us through the related order, please send us an email instead, our dedicated staff will help you online. We've attached the email address to you in the attachment. And please provide us detailed demonstration videos for the issue in the email.

    Thanks very much.
    Best regards.

  • Question : Inquiry for the item from joy****May 07, 2019

    Do you still have F stripe, small maroon color? It’s not available in ur option.

    Answer : [Re] Inquiry for the item from joy****

    Yes we do, if you want to order number 21 from series F, you may select a random color from F series and leave a memo In The Order stating you want strap option #F21. We'll then know how to process it for you.
    Thanks.
    Best regards.

  • Question : Inquiry for the item from rid****May 05, 2019

  • Question : Inquiry related return and exchange from 240****Apr 25, 2019

    I need a black strap not gold.
    I ordered black
    Please advise
    Thanks

    Answer : [Re] Inquiry related return and exchange from 240****

    Dear customer,
    Sorry for the late response.
    Actually the color you ordered is the Pattern:A / Color:8, which is just the retro gold color, not black. We've answered your messages over your order message, please check it out and please do not send order inquiries in here.
    Many thanks.
    Best regards.

  • Question : Inquiry for the item from lit****Apr 07, 2019

    Hi! For F Design, colour 21 (maroon) is unavailable? I don’t see it as an option in the given list.

    Answer : [Re] Inquiry for the item from lit****

    Dear customer,
    Thanks for the inquiry.
    Yes the #F21 design is available now. Due to the limitation of the maximum allowed options count, it is not possible to set in each individual options any more than 20. That's why we haven't listed it in the option.
    If you would like to order an #F21 design, simply select an number from F series, i.e. #F20, and leave a memo In The Order stating "I want option #F21 for my order". Our shipping team will then process your order properly.
    Thanks.
    Best regards.

    Question : [Re] Inquiry for the item from lit****

    Hi! Thanks for getting back! Unfortunately, I’ve just placed an order earlier! If I would also like to get the F #21 strap, can the shipping be waived? If I had known earlier, I would have placed my orders all together so that I only incur one shipping cost. Kindly advise.

    Answer : [Re] Inquiry for the item from lit****

    Dear customer,
    Sorry for the late response.
    We've checked your order, and since you had purchased 2 orders already, for this link, every 2 orders require 1 additional shipping fee, so if you want to add an #F21 design, it will be the 3rd order, so basically you may purchase separately since the payment for adding it to your current order is just the same.
    Hope you like it.
    Have a great day.

+View all Notice, FAQ, Q&A >>
Samsung Gear S2 S3 R720  Classic frontier Watch Band Wrist Strap Replacement Watch Band STRAP
Samsung Gear S2 S3 R720 Classic frontier Watch Band Wrist Strap Replacement Watch Band STRAP
Item Q&A
  • Question : Inquiry related cancel and refund from 243****May 13, 2019

    can use on gear s2 classic

    Answer : [Re] Inquiry related cancel and refund from 243****

    Yes it can.

  • Question : Inquiry for the item from lim****Oct 17, 2018

    Hi seller, may I check what is the width of Samsung Gear 2 Milanese Loop? Regards.

    Answer : [Re] Inquiry for the item from lim****

    Dear customer,
    Sorry for the late response.
    May I ask if you were referring to the gear S2 model please? The width of the Gear S2 strap is 20mm.
    Please note it is the Gear S2 model we referred.
    Thanks.
    Best regards.

    Question : [Re] Inquiry for the item from lim****

    Yes, I am referring to Gear 2 model. Do you have Samsung strap for Gear 2 model that the width is 22mm? Regards.

    Answer : [Re] Inquiry for the item from lim****

    Dear customer,
    Sorry for the late response.
    We don't have the gear 2 model straps currently.
    Appreciate your understanding.
    Best regards.

    Question : [Re] Inquiry for the item from lim****

    Hi seller, noted Thanks.

    Answer : [Re] Inquiry for the item from lim****

    You're most certainly welcome.
    Nice day ahead.

  • Question : Inquiry for the item from kid****Sep 29, 2018

    Do u sell s1 gear strap?

    Answer : [Re] Inquiry for the item from kid****

    Dear customer,
    Sorry for the late response.
    So sorry but we don't have the strap for Gear S1 model. Appreciate your understanding.
    Best regards.

  • Question : Inquiry for the item from lim****Sep 21, 2018

    Hi, can "Three Nodes Metal strap fit Samsung Gear 2 (model:SM-R380)? Regards.

    Answer : [Re] Inquiry for the item from lim****

    Dear customer,
    Thanks for the inquiry.
    The straps are for the Gear S2 or S3 model, it is not designed for the gear 2 version. Since it is compatible designed, If your watch strap width is the same as the S2's, I think it'll fit. Otherwise not.
    Thanks.
    Best regards.

    Question : [Re] Inquiry for the item from lim****

    Hi, Noted with Thanks.

    Answer : [Re] Inquiry for the item from lim****

    Hi, may I know what is tbe width measurement? Regards.

    Question : [Re] Inquiry for the item from lim****

    Dear customer,
    Sorry for the late response.
    For the Gear S2 model, the strap width is 20mm, please note that we are not able to guarantee its compatibility on your sepecific gear 2 model.
    Appreciate your understanding.
    Best regards.

    Answer : [Re] Inquiry for the item from lim****

    Thanks for your reply. Will at my end.

    Question : [Re] Inquiry for the item from lim****

    Thanks for understanding.
    Best regards.

  • Question : Inquiry for the item from chr****Jul 29, 2018

    Hi your picture for the silicon strap showed a Gear s2 R720. Cam your silicone strap fit the Gear S2 Classic R732?

    Answer : [Re] Inquiry for the item from chr****

    Dear custome,
    Sorry for the late response.
    You may select C and D design, they are compatible with the R732 model. And if you are looking for R732 20mm silicone straps, you can check out the following straps for samsung gear sport link, they are compatible.
    https://www.qoo10.sg/item/SAMSUNG-GEAR-SPORT-STRAP-SLICONE-SOFT-WATCH-STRAPS-BAND-TEMPERED/577307576
    Hope you like them.
    Best regards.

+View all Notice, FAQ, Q&A >>
iPad Air 2019 pro 11 10.5 9.7 2018 bluetooth keyboard Case Cover Leather With Apple Pencil Holder
iPad Air 2019 pro 11 10.5 9.7 2018 bluetooth keyboard Case Cover Leather With Apple Pencil Holder
Item Q&A
  • Question : Inquiry for the item from mir****May 12, 2019

    Hi, please advise how Long it takes to get keyboard connected to ipad? How heavy is the keyboard and cover?

    Answer : [Re] Inquiry for the item from mir****

    Dear customer,
    Thanks for the inquiry.
    The connection after paired is almost instantly. And the keyboard(depends on different models), weighs roughly a coupld of hundreds of grams. Slim in design. Hope you like it.
    Best regards.

  • Question : Inquiry for the item from 244****Apr 08, 2019

    Hi, may i know how do you charge the keyboard? how long should be the first charge? And how long can it last?

    Answer : [Re] Inquiry for the item from 244****

    Dear customer,
    Sorry for the late response.
    1) It charges via a Micro USB cable, which is included by default, you can charge it with a cellphone wall charger.
    2) Charging will be stopped properly once the keyboard is fully charged.
    3) The actual usage time may vary under different using environment and frequency. Generally the battery can last for hours of using.
    Hope you like it.
    Best regards.

    Question : [Re] Inquiry for the item from 244****

    Hi, thanks for your reply.
    Just to double check, its for latest ipad air 3rd generation 2019 correct?

    Answer : [Re] Inquiry for the item from 244****

    Hi, i just miss the group buy. Didn't realize it ended yesterday. May I know when is your next group buy?

    Question : [Re] Inquiry for the item from 244****

    The iPad Air 3 model keyboard cover option is included in the link, please make sure you select the correct option for it. And as far as we know, we haven't actually promoted this link with any group buy event, this is our best price.
    Thanks. Hope you like it.
    Best regards.

  • Question : Inquiry for the item from fri****Mar 09, 2019

    May I check can use for Air 2?

    Answer : [Re] Inquiry for the item from fri****

    Dear customer,
    Thanks for the inquiry.
    Your may order it from the following link:
    https://www.qoo10.sg/item/IPAD-2018-PRO-11-12-9-AIR-2-PRO-9-7-10-5-MINI-4-KEYBOARD-CASE/453862721

    Thanks.

  • Question : Inquiry for the item from Bbs****Aug 11, 2018

    Is this compatible with iPad 4th generation 9.7 inch

    Answer : [Re] Inquiry for the item from Bbs****

    Dear customer,
    Thanks for the inquiry.
    No it is not, you may want to check out the following link:
    https://www.qoo10.sg/item/IPAD-AIR-2-PRO-9-7-10-5-MINI-4-NEW-IPAD-9-7-2018-KEYBOARD-CASE/453862721

    Hope you like them.
    Best regards.

  • Question : Inquiry for the item from fir****Aug 04, 2018

+View all Notice, FAQ, Q&A >>
samsung galaxy tab A 10.5 inch T590 T595 bluetooth keyboard cover smart stand flip case cover casing
samsung galaxy tab A 10.5 inch T590 T595 bluetooth keyboard cover smart stand flip case cover casing
Item Q&A
  • Question : Inquiry for the item from Der****May 11, 2019

    Tab S2 you have?

    Answer : [Re] Inquiry for the item from Der****

    Dear customer,
    Models not listed are not available.
    Thanks.
    Nice day ahead.

Baseus Mini USB Rechargeable Air Cooling Fan Clip Desk Fan Dual Use Home Student Dormitory Bedside
Baseus Mini USB Rechargeable Air Cooling Fan Clip Desk Fan Dual Use Home Student Dormitory Bedside
Item Q&A
  • Question : Inquiry for the item from jqp****May 10, 2019

    Hi, i have ordered. But there is no charging cable given.

    Answer : [Re] Inquiry for the item from jqp****

    Dear customer,
    Sorry for the late response.
    If you had any problems with the product ordered, please message us through your order instead of here in the Q&A page.
    Thanks.
    Best regards.

  • Question : Inquiry for the item from xiu****Jan 19, 2019

    Is model C a Korean product or China?

    Answer : [Re] Inquiry for the item from xiu****

    Design C is made by Baseus in China.
    Thanks.

  • Question : Inquiry for the item from zes****Nov 12, 2018

  • Question : MalfunctionOct 24, 2018

    Hi Can i check if there is exchange warranty? my fan suddenly cannot on for speed #2 & #3, only first speed. it will slow down and stop. Led light is still working tho. bought early september. any assistance will be appreciated. thanks

    Answer : [Re] Malfunction

    Dear customer,
    Sorry for the late response.
    Please message us through your order instead of here in the Q&A section since we can't track your order info and history messages.
    Much thanks.
    Best regards.

    Question : [Re] Malfunction

    Hi, my order long time received. I have been using this for one month

    Answer : [Re] Malfunction

    Dear customer,
    Sorry for the late response.
    Please send the message over your order so we can check your order data from our end. Otherwise we can' t see any related order.
    Thanks very much.
    Best regards.

  • Question : Inquiry for the item from nur****Oct 13, 2018

    Hi i want a clip fan that is big with strong wind.. Which one should i choose?

    Answer : [Re] Inquiry for the item from nur****

    Dear customer,
    Sorry for the late response.
    Then you may want to check out the C model.
    The C model is first of all a clip type fan, and its size is relatively bigger comapred with other fans. And it is desiged by Baseus.
    Hope you like it.
    Best regards.

+View all Notice, FAQ, Q&A >>
QI Wireless Charger Power Bank USB Charging External Backup Battery Mobile Phone Portable PowerBank
QI Wireless Charger Power Bank USB Charging External Backup Battery Mobile Phone Portable PowerBank
Item Q&A
  • Question : Inquiry for the item from boa****May 09, 2019

    May I know how to off the alarm when I’m using wireless charging

    Answer : [Re] Inquiry for the item from boa****

    It will sound the alarm once when the charger detects the wireless chargeable devices. And this feature can not be turned off.
    Thanks.

    Question : [Re] Inquiry for the item from boa****

    Oh ok. It's actually quite loud. Especially if we charge it outside it will attract other people attention when we charge it.

    Answer : [Re] Inquiry for the item from boa****

    Thanks for understanding.

  • Question : Inquiry related delivery from rob****Mar 10, 2018

    Hi Seller,
    What is the dimension (L x B x H) of the shipping parcel's packaging for "Design D" (设计 D) ?
    Thanks.

    Answer : [Re] Inquiry related delivery from rob****

    Dear customer,
    Sorry for the late response.
    The power bank with packaging will be put in to a shipping box,which dimension is roughly 31 x 22 x 5cm, and box will be wrapped with a plastic express bag.
    Wish you like it.
    Best regards.

  • Question : Inquiry for the item from Ter****Jan 30, 2018

    how can I have it exchange ?

    Answer : [Re] Inquiry for the item from Ter****

    Dear customer,
    Sorry for the late response.
    Please send us messages over your order since we are unable to track your order status in the Q&A section.
    Please attach a detailed video for the problems of the product, and messages us over your order.
    Thanks.
    Best regards.

  • Question : Inquiry for the item from jon****Nov 16, 2017

    Hi,i recent bought the wireless charger... but when i charging there is a beeping sound, why is there sound when it still have 3 blue lights???

    Answer : [Re] Inquiry for the item from jon****

    Dear customer,
    Sorry for the late response.
    It beeps when the wireless sensor detects a rechargeable wireless chip(Which is your cellphone). The sound itself has nothing to do with the remaining power level.
    Best regards.

    Question : [Re] Inquiry for the item from jon****

    I see. But why i just keep beeping non stop. Is that normal. I move my phone away to stop the beeping sound.

    Answer : [Re] Inquiry for the item from jon****

    Dear customer,
    Sorry for the late response.
    Please make sure the cellphone is not in a thick cellphone case and the position is correctly and steady.
    Thanks.
    Best regards.

    Question : [Re] Inquiry for the item from jon****

    Ok.. Thank you.😆

    Answer : [Re] Inquiry for the item from jon****

    With pleasure.
    Best regards.

  • Question : can charge note 8Oct 25, 2017

    hi can this wireless charge note 8?do i need to purchase a receiver in order to have wireless charge?

    Answer : [Re] can charge note 8

    Dear customer,
    Thanks for the inquiry.
    The Samsung Galaxy Note 8 model supports wireless charging. The power bank is compatible.
    Wish you like it.
    Best regards.

+View all Notice, FAQ, Q&A >>
Baseus 30000mAh Power Bank USB C PD Fast Charging 30000 mAh Powerbank For Xiaomi mi 9 redmi  note 7
Baseus 30000mAh Power Bank USB C PD Fast Charging 30000 mAh Powerbank For Xiaomi mi 9 redmi note 7
Item Q&A
  • Question : Inquiry for the item from kir****May 08, 2019

    Is there a warranty for the Baseus 30000mAh powerbank?

    Answer : [Re] Inquiry for the item from kir****

    Dear customer,
    Thanks for the inquiry.
    We provide 3 months warranty service for the powerbank.
    Thanks and hope you like it.
    Best regards.

Apple watch series 4 3 2 1 accessories case tempered glass screen protector charger stand holder
Apple watch series 4 3 2 1 accessories case tempered glass screen protector charger stand holder
Item Q&A
  • Question : Inquiry for the item from shr****May 07, 2019

    When will F4 be avaliable ? Thanks

    Answer : [Re] Inquiry for the item from shr****

    Dear customer,
    Sorry for the late response.
    Please purchase it from the following link:
    https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=432184414

    It is the O17 to O20 options. Please refer to the attached image.

    Thanks.
    Best regards.

  • Question : Inquiry for the item from lsy****Oct 29, 2018

  • Question : Inquiry for the item from jia****Jan 26, 2018

    Will item E-1 fit item B?

    Answer : [Re] Inquiry for the item from jia****

    Dear customer,
    The E-1 design fits B design bumper. Since the E-1 is not curved designed, the borders won't mess with the bumper.
    Wish you like them.
    Best regards.

  • Question : Inquiry for the item from psy****Jan 17, 2018

  • Question : Item enquiryJan 03, 2018

    May i know if item G (plating case) is suitable for iwatch series 3?

    Answer : [Re] Item enquiry

    Dear customer,
    Thanks for the inquiry.
    Yes it is.
    Wish you like it.
    Best regards.

+View all Notice, FAQ, Q&A >>
apple watch series 4 3 2 1 Wireless Charger USB Charger Magnetic Charger With Key chain USAMS
apple watch series 4 3 2 1 Wireless Charger USB Charger Magnetic Charger With Key chain USAMS
Item Q&A
  • Question : Inquiry for the item from ext****May 06, 2019

    Hi, after using this for some time, it always charge for awhile and goes off. I have to lift my watch periodically so that it can charge again.

    Is this a defective unit?

    Answer : [Re] Inquiry for the item from ext****

    Dear customer,
    Sorry for the late response.
    If you would like to troubleshoot for the product you ordered, please message us through your order instead here in the Q&A section.
    Many thanks.
    Best regards.

    Question : [Re] Inquiry for the item from ext****

    I have written to you but there was no reply.

    Answer : [Re] Inquiry for the item from ext****

    Sure. Our dedicated staff will check and process it asap.

SAMSUNG Galaxy watch active 42 46mm strap accessories screen protector tempered glass film 表带
SAMSUNG Galaxy watch active 42 46mm strap accessories screen protector tempered glass film 表带
Item Q&A
  • Question : Inquiry related delivery from kel****May 05, 2019

    Say free shipping over $45 I have more than 45 but no free shipping, why?

    Answer : [Re] Inquiry related delivery from kel****

    Dear cusotmer,
    Sorry for the late response.
    Please make sure the total value of the items ordered from this specific link exceeds S$45, and you'll share the free shipping discount. Items from other links will be calculated separately.
    Thanks and hope you get it resolved as soonest as possible.

    Question : [Re] Inquiry related delivery from kel****

    Resolved thank you, I unfortunately was not able to enjoy more purchase from light of heaven as some items have separate shipping cost, it would have been great if all products can combine. 😊

    Answer : [Re] Inquiry related delivery from kel****

    Thanks for your advice. Different items share different shipping group based on weight or dimensions. Appreciate your understanding.
    Thanks.
    Best regards.

  • Question : Inquiry for the item from joc****Apr 19, 2019

AK16 Pubg Mobile Gamepad Pubg Controller for Phone L1R1 Grip with Joystick/Trigger for iPhone xiaomi
AK16 Pubg Mobile Gamepad Pubg Controller for Phone L1R1 Grip with Joystick/Trigger for iPhone xiaomi
Item Q&A
iPad Air 2019 2018 pro 11 12.9 Air 2 pro 9.7 10.5 mini 5 case Keyboard Smart Cover Wireless keyboard
iPad Air 2019 2018 pro 11 12.9 Air 2 pro 9.7 10.5 mini 5 case Keyboard Smart Cover Wireless keyboard
Item Q&A
  • Question : Inquiry for the item from lgw****May 04, 2019

  • Question : Inquiry for the item from reg****Apr 10, 2019

    can this be use for first gen ipad pro 12.9?

    Answer : [Re] Inquiry for the item from reg****

    Dear customer,
    Yes there's dedicated option for the old 12.9 inches model. please make sure you select the correct option from the model option.
    Thanks.
    Best regards.

  • Question : Inquiry for the item from 243****Apr 08, 2019

    Hi, for product I and G, for ipad Pro 11. can the case be folded all the way to behind like a book?

    Answer : [Re] Inquiry for the item from 243****

    Dear customer.
    I design is rotatable designed, you don't have to fold it all the way to the back, simply rotate it and fold it to the keyboard would be just fine. And G design can not.
    Hope you like them.
    Best regards.

  • Question : Inquiry for the item from mis****Apr 02, 2019

    Hi, i have an ipad mini 2, the one that came out in 2014. may i know which keyboard case would fit it? thanks.

    Answer : [Re] Inquiry for the item from mis****

    Dear customer,
    Sorry for the late response.
    You may check out the available designs after selecting "For iPad Mini 3/2/1" in the model option. B, D and G design are available for iPad mini 2 model.
    Thanks. Hope you like them.
    Best regards.

  • Question : Inquiry for the item from lil****Mar 11, 2019

    Hi, which type to select if Ipad model A1823? Thanks

    Answer : [Re] Inquiry for the item from lil****

    Dear customer,
    Thanks for the inquiry.
    The A1823 model is the iPad (5th generation), also known as the iPad 9.7 2017 model.
    Hope you like it.
    Best regards.

+View all Notice, FAQ, Q&A >>
Fitbit Versa lite strap watch straps band Soft Silicone Replacement Sport Classic Band Strap fitbit
Fitbit Versa lite strap watch straps band Soft Silicone Replacement Sport Classic Band Strap fitbit
Item Q&A
  • Question : Inquiry for the item from blu****May 04, 2019

  • Question : Inquiry for the item from xia****Apr 24, 2019

  • Question : Inquiry for the item from wma****Apr 05, 2019

    Can I have the strap length for design E?

    Answer : [Re] Inquiry for the item from wma****

    Dear customer,
    Thanks for the inquiry.
    E is not a single design, instead it is a catagory, which consists of different types of straps, and they are different in length. So basically the E series are in average size, if you have a regularly normal size wrist, they'll fit. If you had a relatively larger wrist, please let us know the size and actual product option number in catagory E, we'll help you check it.
    Thanks very much.
    Best regards.

    Question : [Re] Inquiry for the item from wma****

    Please advise E6 length. Thanks.

    Answer : [Re] Inquiry for the item from wma****

    Dear customer,
    Sorry for the late response.
    Due to Chinese Qing Ming Festival holiday, we may not be able to answer your inquiry in time, please send us an email : yclwawawa@gmail.com.
    Thanks & Nice weekend.
    Best regards.

    Question : [Re] Inquiry for the item from wma****

    No hurry, please reply when you are back from the holiday. Please advise E6 length. Thanks.

    Answer : [Re] Inquiry for the item from wma****

    The long side of the #E6 design is roughly 122mm, and the shorter side is roughly 83mm(including clasp). Measured by hand, please allow for a certain amount of error.
    Hope you like it.
    Best regards.

  • Question : Inquiry for the item from ber****Mar 30, 2019

    Hi seller,
    I would like to purchase the attached pictures item, which code I should select?

    Front and back case protector for Fitbit Versa.

    Answer : [Re] Inquiry for the item from ber****

    Dear customer,
    The code is already demonstrated in your photo. Each one has its dedicated option code, please refer to the product description carefully.
    Thanks.

  • Question : Inquiry related delivery from dav****Mar 12, 2019

+View all Notice, FAQ, Q&A >>
CHUWI HeroBook 14.1 Inch Laptop Windows 10 Intel E8000 Quad Core 4GB RAM 64GB ROM Notebook
CHUWI HeroBook 14.1 Inch Laptop Windows 10 Intel E8000 Quad Core 4GB RAM 64GB ROM Notebook
Item Q&A
  • Question : Inquiry for the item from YEO****May 03, 2019

    hi

    hi, do you sell chuwi CWI535 the power adaptor?

    Answer : [Re] Inquiry for the item from YEO****

    Dear customer,
    Sorry for the late response./
    Please send email to our product team for detailed support : yclwawawa@gmail.com.
    Thanks.
    Best regards.

Apple watch series 4 3 strap band accessories screen protector PC case cover stand holder iWatch
Apple watch series 4 3 strap band accessories screen protector PC case cover stand holder iWatch
Item Q&A
  • Question : Inquiry related delivery from aci****May 02, 2019

    It is stated free shipping for orders above $45, but I am being charged twice the shipping rate instead. Please advice.

    Answer : [Re] Inquiry related delivery from aci****

    Dear customer,
    Thanks for the inquiry,.
    Please make sure the total value of items FROM THIS LINK exceeds the required amount, which is S$45 for this link. And items from other links will be calculated separately. It is calculated by Qoo10 system, as long as the total value of the items you ordered from this link exceeds S$45, shipping fee for orders of this link will be deducted.

    Thanks and hope you like it.
    Best regards.

    Question : [Re] Inquiry related delivery from aci****

    Yes, all items are from this link and exceeds $45, but still double shipping is applied. Please assist.

    Answer : [Re] Inquiry related delivery from aci****

    Dear customer,
    Sorry for the late response.
    We suggest you contact Qoo10 online cs for detailed support since we don't have any other customers having this issue while ordering. And also it is calculated by Qoo10 system
    Thanks.
    Best regards.

  • Question : Inquiry for the item from mar****Mar 12, 2019

    Do you still have the double studs (A & B) in small sizes?

    Answer : [Re] Inquiry for the item from mar****

    Dear customer,
    Sorry for the late response.
    For A and B design, S size is no longer available.
    Really sorry.
    Best regards.

    Question : [Re] Inquiry for the item from mar****

    Oh dear. Will you restock?

    Answer : [Re] Inquiry for the item from mar****

    So sorry but currently we are not 100% sure of it.
    Why not check more designs from the following link, we got many designs for straps and other accessories for Apple Watch.
    Hope you like it.
    Best regards.

  • Question : Inquiry for the item from sth****Oct 14, 2018

    Hi, is the fashion leather real leather?

    Answer : [Re] Inquiry for the item from sth****

    Dear customer,
    Thanks for the inquiry.
    Fashion leather strap is made of premium soft PU material. A very optimized material for wrist straps, very comfortable.
    Hope you like it.
    Best regards.

HUAWEI P30 Pro case tempered glass screen protector full film magnetic bumper casing covers mate
HUAWEI P30 Pro case tempered glass screen protector full film magnetic bumper casing covers mate
Item Q&A
  • Question : Inquiry for the item from jan****May 02, 2019

    When can I order C2 for p30 lite? When is your new stock available?

    Answer : [Re] Inquiry for the item from jan****

    Dear customer,
    Thanks for the inquiry.
    Item C is only available for P30 model now. And currently we have no confirmed messages for the P30 Lite model.
    Really sorry.
    Best regards.

ashion cartoon 360 Rotation PU Leather case for Apple iPad Mini 4 flip cases with stand function for iPad Mini4 IPAD MINI 2 3 ipad air2 ipad 4 3 2 ipad air
ashion cartoon 360 Rotation PU Leather case for Apple iPad Mini 4 flip cases with stand function for iPad Mini4 IPAD MINI 2 3 ipad air2 ipad 4 3 2 ipad air
Item Q&A
  • Question : Inquiry for the item from jul****May 01, 2019

    Hi...any stocks of Style B for iPad mini 4? Any plans of replenishing your stocks?

    Answer : [Re] Inquiry for the item from jul****

    Dear customer,
    Thanks for the inquiry,
    It any item of the link is not selectable, it is not available for the model.
    Currently we have no confirmed messages if or when the referred item would be restocked or not.
    Thanks for understanding.
    Best regards.

  • Question : Inquiry for the item from wyw****Jan 01, 2019

    Hi, is A10 also 360 rotating? Thanks!

    Answer : [Re] Inquiry for the item from wyw****

    Dear customer,
    Thanks for the inquiry.
    A series is not rotating designed.
    Thanks.
    Happy New Year.

    Question : [Re] Inquiry for the item from wyw****

    thanks for fast response! happy new yr too!!

    Answer : [Re] Inquiry for the item from wyw****

    Have a great day. Best regards.

  • Question : Model B16Feb 29, 2016

    Hi, can i confirm that B16 for Ipad Mini 1/2/3 is 360 rotating? Sorry to have to ask as I have previously purchased from another buyer and it shows 360 rotating but when I get the casing, it cannot be rotated 360.

    Answer : [Re] Model B16

    Dear customer.
    Thanks for the inquiry.
    B16 is 360 rotating. Hope you like it.
    Thank you.
    Best regards.

fitbit inspire / inspire HR strap magnetic charge cable accessories watch band straps 表带 充电器
fitbit inspire / inspire HR strap magnetic charge cable accessories watch band straps 表带 充电器
Item Q&A
  • Question : Inquiry for the item from lcn****Apr 27, 2019

    Want to buy silicon strap item E for Fitbit inspire. What number is dark blue? Is it in stock for small size?

    Answer : [Re] Inquiry for the item from lcn****

    Dear customer,
    Thanks for the inquiry.
    In terms of the color number, please scroll down and refer to the product description part.
    Hope you like it.
    Best regards.

  • Question : Inquiry related delivery from ade****Apr 02, 2019

    Is the shipping rate per item? Because it increases as I select more items

    Answer : [Re] Inquiry related delivery from ade****

    Dear customer,
    Sorryfor the late response.
    Yes, purchasing more items requires additional shipping fee. And there's free shipping discount for orders of this link total value exceeds S$45.00.
    Thanks and hope you like it,
    Best regards.

Baseus Portable Electric Air Heater Warm Fan Blower Mini Handy Heater Desktop Radiator Warmer
Baseus Portable Electric Air Heater Warm Fan Blower Mini Handy Heater Desktop Radiator Warmer
Item Q&A
  • Question : Inquiry for the item from mrw****Apr 25, 2019

    Hi, is this item suitable for use in Singapore? Is the voltage the same? I have got other heater and there’s burnt smell when using it. Do we need travel adapter? What is the pin used? In Singapore we use the 3 pin.

    Answer : [Re] Inquiry for the item from mrw****

    Dear customer,
    Thanks for the inquiry.
    The work voltage is roughly 220V, It is compatible using in SG. 3 Pin adapter will be provided.
    Thanks.
    Best regards.

    Question : [Re] Inquiry for the item from mrw****

    Thank you. I have placed the order already under order no. 126539135. Kindly assist to send out at your soonest. Kindly also check to ensure they are in good working condition.

    Answer : [Re] Inquiry for the item from mrw****

    We'll process your order asap

    Question : [Re] Inquiry for the item from mrw****

    Thank you

    Answer : [Re] Inquiry for the item from mrw****

    Pleasure.

new arrived hot selling big cloth rubber large long professional gaming mouse pad Red pad to mouse with locking edge
new arrived hot selling big cloth rubber large long professional gaming mouse pad Red pad to mouse with locking edge
Item Q&A
  • Question : Inquiry for the item from ngc****Apr 24, 2019

    Hi I want to order 40x80 one piece design have?

    Answer : [Re] Inquiry for the item from ngc****

    We have an alternative design for size "'80x30" and "90x40", if you want it, you may select a size and design, leave us a memo in the order saying you want the one piece design and also message us here once ordered.
    Thanks.

    Question : [Re] Inquiry for the item from ngc****

    Sorry how to send a memo to you? I want the above design you sent 40x90 also you happen to have one piece floor mat too? Or cup coaster?

    Answer : [Re] Inquiry for the item from ngc****

    The memo should be left when you place the order. Make sure you select the correct size.
    Sorry but we don't have those 2 items now.
    Thanks.

  • Question : Inquiry for the item from atk****Feb 17, 2018

    What number is Snoopy design? Thank you.

    Answer : [Re] Inquiry for the item from atk****

    It is 80 x 30cm color number 9.
    Wish you like it.
    Best regards.

Fitbit ionic strap Smartwatch Band Silicone Leather Strap Band Smart Bracelet Stainless Steel
Fitbit ionic strap Smartwatch Band Silicone Leather Strap Band Smart Bracelet Stainless Steel
Item Q&A
  • Question : Inquiry for the item from jac****Apr 23, 2019

    What is the size of all the strap ? Is it large size ?

    Answer : [Re] Inquiry for the item from jac****

    Dear customer,
    Sorry for the late response.
    The straps are average size for normal size wrist. If you want to check the length of a specific strap, please send email to our product team for detailed support.
    Thanks.
    Best regards.
    yclwawawa@gmail.com

    Question : [Re] Inquiry for the item from jac****

    What is your product team email ?

    Answer : [Re] Inquiry for the item from jac****

    Please refer to the attached image. the email ahd been provided in the last messages.
    Thanks.
    Best regards.

  • Question : Inquiry for the item from dqi****Oct 03, 2018

    Hi can I check what is the lug size of the retro leather strap? Is it possible to remove the strap itself and swap it like normal watches?

    Example like using your strap holder and swap the leather out with my own.

    Answer : [Re] Inquiry for the item from dqi****

    Dear customer,
    Sorry for the late response.
    May I ask if you are referring to the " i " design, if yes the connnector is reuseable as long as you got any other suitable strap.
    Hope you like it.
    Best regards.

  • Question : EnquiriesJun 28, 2018

    Hi seller,

    1. Is your soft screen protector tempered glass? Do you sell tempered glass screen protector?
    2. Can your TPU case fit nicely with thesoft screen protector without jutting out or any gaps at all?

    Kindly advise the above, thanks so much!

    Answer : [Re] Enquiries

    Dear customer,
    Sorry for the late response.
    1) Soft screen protector is made of soft material not tempered glass.
    Currently we do not have tempered glass protector for ionic in ready stock.
    2) Yes.
    Please send us emails if you had any further inquiries. Our email is : yclwawawa@gmail.com.
    Thanks.
    Best regards.

ipad mini 4 3 2 air 2 pro 9.7 2017 tempered glass screen protector film cartoon soft full cover ipad
ipad mini 4 3 2 air 2 pro 9.7 2017 tempered glass screen protector film cartoon soft full cover ipad
Item Q&A
Bluetooth Smart Watch Bracelet Pedometer Fitness Tracker Step Counter Smart Band Sleep Monitor Sport
Bluetooth Smart Watch Bracelet Pedometer Fitness Tracker Step Counter Smart Band Sleep Monitor Sport
Item Q&A
  • Question : Inquiry from bla****Apr 21, 2019

    Hi there, do you have replacement strap for Q16?

    Answer : [Re] Inquiry from bla****

    Dear customer,
    Sorry for the late response.
    We do not sell replacement strap for the smart watches, you may email our product team for detailed support.
    yclwawawa@gmail.com.
    Best regards.

  • Question : Inquiry related delivery from pau****Jan 08, 2019

    Hi seller,is S2 using USB charger to charge?Also when will I be able to receive if I purchase today?

    Answer : [Re] Inquiry related delivery from pau****

    Dear customer,
    Thanks for the inquiry.
    The S2 model is charged via USB ports. Simply by pull off one side of the band from the watch, and then you can see the usb plug, it is hidden inside the band, since it is a dedicated designed usb connector, it does not require any cable to charge the device. Simply plug the watch to a wall charger.
    Hope you like it.
    Best regards.

  • Question : Inquiry for the item from dor****Nov 24, 2018

  • Question : Inquiry related delivery from dor****Nov 25, 2018

  • Question : Inquiry for the item from dio****Oct 09, 2018

    Hi Seller ..

    may I know which model is more accessible to iPhone 8plus ..
    What about the last model in round design possible to access ??

    Thanks

    Answer : [Re] Inquiry for the item from dio****

    Dear customer,
    Thanks for the inquiry.
    The sports trackers are compatible with iPhone, you may install the manament app on your cellphone and get access to all of its features.
    Hope you like it.
    best regards.

+View all Notice, FAQ, Q&A >>
BASEUS Fluency Earphone Headphone adapter cable for iPhone7 / 7 plus Lightning to 3.5mm audio cable
BASEUS Fluency Earphone Headphone adapter cable for iPhone7 / 7 plus Lightning to 3.5mm audio cable
Item Q&A
  • Question : Inquiry for the item from der****Apr 21, 2019

    Which adapter is capable to convert lightning to lightning and 3.5mm that can answer calls and not just audio?

    Answer : [Re] Inquiry for the item from der****

    Dear customer,
    Thanks for the inquiry.
    Currently 3.5mm version does not support ios voice calling feature.
    Thanks.
    Best regards.

  • Question : Inquiry for the item from che****Feb 04, 2019

    Hi do you have lightening to micro usb adapter?

    Answer : [Re] Inquiry for the item from che****

    Sorry but currently we don't.
    Thanks.
    Best regards.

  • Question : Inquiry for the item from jo_****Jan 22, 2019

    Hi

    Is the 3 model I have selected baseus L37, usams k3-4 and o joy room o1-3 compatible with iPhone XS?

    Answer : [Re] Inquiry for the item from jo_****

    Dear customer,
    Thanks for the inquiry,
    Yes they are.
    Thanks.
    Best regards.

  • Question : Inquiry for the item from miu****Dec 20, 2018

    Hi for item #p, lightning to 3.5mm + lightning, can I call and answer phone using the 3.5mm jack? Or only audio? How does the ring holder work, magnet?

    Answer : [Re] Inquiry for the item from miu****

    Dear customer,
    Thanks for the inquiry.
    So sorry but it does not support voice calling feature. The ring holder can be attached to magnetic cellphone stand.
    Hope you like it.
    Best regards.

  • Question : Inquiry for the item from esc****Jul 25, 2018

    L32 able to use on ios 11.4.1? As well is it possible to check if compatible with ios 12 beta 2?

    Answer : [Re] Inquiry for the item from esc****

    Dear customer,
    Sorry for the late response.
    Please send us emails if we failed to answer your inquiries in time.
    The email address is : yclwawawa@gmail.com.
    Thanks.
    Best regards.

+View all Notice, FAQ, Q&A >>