Q&A board

Q & A Lists
Item Question & Answer
[USE 25% COUPON] LOreal Paris Pure Clay Mask 50ml (Illuminating / Detoxify / Anti-Pores / Anti-Blemish) Bundle of 2
[USE 25% COUPON] LOreal Paris Pure Clay Mask 50ml (Illuminating / Detoxify / Anti-Pores / Anti-Blemish) Bundle of 2
Item Q&A
  • Question : Inquiry for the item from che****May 27, 2019

  • Question : Inquiry for the item from cof****May 14, 2019

    bundle of 2 meaning 2pcs same item? cant select different item each?

    Answer : [Re] Inquiry for the item from cof****

    Dear Valued Customer,

    Good day. Thank you for making interest in purchasing with us. Yes you are correct 2pc of the same item for only S$31.80 Should you have further questions, please don't hesitate to reach us.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry related return and exchange from ame****Nov 26, 2018

    Dear Seller, I have ordered 1 anti pores and 1 illuminating. But I got 2 anti pores mask instead. I would like to do an exchange. Please advise. Thank you!

    Answer : [Re] Inquiry related return and exchange from ame****

    Dear Valued Customer,

    Than you for reaching L'Oreal Paris SG Official Store.

    We apologize for the trouble. No worries, we will coordinate with the warehouse team and also with our courier partner to have it delivered as soon as possible. In line with this, may we schedule a pickup with you? Our pickup schedule are as follows: Mondays-Fridays between 2pm and 6pm, Saturdays 9am and 2pm. Please advise.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you and have a great day!

    Alyssa
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related return and exchange from ame****

    Dear Alyssa,

    Thank you for the prompt reply.

    I would opt for Mon-Fri 2pm-6pm. Would you be able to arrange it to be delivered by this week? Please kindly advise on the day of delivery/pick-up when it is firmed as I am a working adult.

    Thank you once again and hope to hear from you soon.

    Regards
    Amelia Choy

    Answer : [Re] Inquiry related return and exchange from ame****

    Dear Valued Customer,

    We apologize for the late response. Can we schedule it on Monday, 03 Dec between 2pm-6pm. The courier partner will not be able to do it today and tomorrow. Your response is highly appreciated.

    ""Fellow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our L'Oreal Paris Official Store. Have a nice day!

    Claire
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related return and exchange from ame****

    Dear Claire,

    My work requires me to travel. Unfortunately, I ll be away from 1-5th Dec. That is reason why I requested to do the exchange before end of Nov. I ll be back in 5th morning. May I request the exchange to be done on the 5th? Thank you!

    Your prompt reply is appeciated.


    Regards
    Amelia

    Answer : [Re] Inquiry related return and exchange from ame****

    Dear Valued Customer,

    Thank you for your message.

    We apologise as we do not have a pick up schedule in the morning during weekdays. Can we pick up in the afternoon 2pm to 6pm? Please note that replacement will be delivered on a separate occassion and we have requested to be delivered on 5-Dec 9am to 2pm.


    ""Fellow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our L'Oreal Paris Official Store. Have a nice day!

    Jhoanne
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related return and exchange from ame****

    Dear Mdm,

    Thank you for the reply.

    I confirm that the exchange will be done on 5th Dec. Pick-up is 2-6pm and delivery is 9am-2pm.

    Thank you!

    Answer : [Re] Inquiry related return and exchange from ame****

    Dear Valued Customer,

    Thank you response and confirming the schedule.


    ""Fellow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our L'Oreal Paris Official Store. Have a nice day!

    Jhoanne
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related return and exchange from ame****

    Dear Seller, I have claimed for non-receipt as there is no option for cancellation of order. I have waited at home from 9am-7pm on 5th Dec (as arranged) but no pick-up and delivery was made. As I have mentioned, I am a working adult, I do not have the luxury to stay at home on a weekday to wait for the deliveryman. Please do a refund. Thank you!

    Answer : [Re] Inquiry related return and exchange from ame****

    On Qpost : Dear Valued Customer,

    Thank you for your message.

    We apologize for the trouble this has caused you. We know how inconvenient this is for you. If you would give us another chance, we would schedule another pickup with you. UrbanFox will be contacting you regarding your preferred timing.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support. Have a nice day!

    Alyssa
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related return and exchange from ame****

    Thank you for the prompt reply. Sorry, I would not like yo give you another chance. Thank you!

    Answer : [Re] Inquiry related return and exchange from ame****

    Dear Valued Customer,

    We are showing that you already received the correct item on 05 Dec 2018, 08:15 pm. As advised you agreed to do exchange on 05-Dec. May we know if you handed over the wrong item to our courier partner ?

    ""Fellow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our L'Oreal Paris Official Store. Have a nice day!

    Claire
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related return and exchange from ame****

    Your couier partner DID NOT TURN UP on the 5th Dec.

    Answer : [Re] Inquiry related return and exchange from ame****

    I have received the item. But the courier whonis suppose to pick-up the item did not turn up.

    Question : [Re] Inquiry related return and exchange from ame****

    Dear Valued Customer,

    Thank you for your message.

    We have communicated with UrbanFox regarding this. Please keep your phone lines open to reschedule another pickup. Please bear with us.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support. Have a nice day!

    Alyssa
    Customer Service Officer
    aCommerce SG

    Answer : [Re] Inquiry related return and exchange from ame****

    Hi, just fyi, my job requires me to travel. I will not answer any phone calls when im oversea. The reason people shop online is to save time and for convenience sake. And now you and your courier partner expect the customer to be home fr 9-2pm (delivery) and 3-6pm (pick-up). It is the whole day affair. And you expect me to take leave and do it one more time??? You must be kidding!

    Question : [Re] Inquiry related return and exchange from ame****

    Dear Valued Customer,

    Our sincere apology for the inconvenience caused. May we know what is the best day and time to schedule a pickup so we can advise UrbanFox.

    May we humbly ask for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Answer : [Re] Inquiry related return and exchange from ame****

    If it is possible, tomorrow 12pm onwards my son will be home. I ll ask him to pass it to the courier.

    Question : [Re] Inquiry related return and exchange from ame****

    Dear Valued Customer,

    We apologize for the late response. Can we schedule another pick up ? Our courier partner will not be able to collect the items. Your response is highly appreciated.

    ""Fellow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our L'Oreal Paris Official Store. Have a nice day!

    Claire
    Customer Service Officer
    aCommerce SG


  • Question : Inquiry for the item from kta****Nov 26, 2018

  • Question : Inquiry from twa****Nov 09, 2018

    Hi, one of my items ordered is missing. I ordered 1 illuminating pure clay mask and 1 anti-pore pure clay mask but only received the illuminating clay mask. Please assist to send out the missing item.

    Answer : [Re] Inquiry from twa****

    Order number is 280996835

    Question : [Re] Inquiry from twa****

    Dear Valued Customer,

    Thank you for raising this concern to us.

    Please be advised that we have coordinated with our relevant team and provided an instruction to conduct an investigation regarding this matter and to deliver the missing L'Oreal Paris Pure Clay Mask - Anti-pores.

    Rest assured that necessary steps will be taken in making sure that this will not happen again in your future order with us.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your patience and understanding. Have a nice day!

    Lei
    Customer Service Officer
    aCommerce SG

    Answer : [Re] Inquiry from twa****

    Hi seller it’s been another week. I still haven’t received my missing item. Please advise when u will post the missing item out.

    Question : [Re] Inquiry from twa****

    Dear Valued Customer,

    We apologize for the late response. As per checking, it shows that there were items in your order which was in Sold out status thats why the delivery got delayed. But no worries, we have received an update from the warehouse that stocks is already available. You will be notified once its out for delivery. Please bear with us. We truly appreciate your patience with this matter.

    ""Fellow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our L'Oreal Paris Official Store. Have a nice day!

    Claire
    Customer Service Officer
    aCommerce SG

+View all Notice, FAQ, Q&A >>
Infallible 24H Liquid Foundation
Infallible 24H Liquid Foundation
Item Q&A
  • Question : Inquiry for the item from jul****May 17, 2019

  • Question : Inquiry for the item from jac****Apr 17, 2019

    Hello Seller, why are all your other color no more available??

    Answer : [Re] Inquiry for the item from jac****

    Dear Valued Customer,

    Good day. Please accept our humble apologies for the inconvenience caused. We regret to inform you that as of now we can't give you the exact day of restocking as we are still waiting for an update coming from our relevant department.

    In line with this we already made a follow up regarding to this issue hopefuly they will inform us once stock is available.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from daw****Mar 29, 2019

    Hi Seller,

    Kindly advise expiry date for item:Infallible 24H Liquid Foundation #1`25 natural rose.
    n restock ???
    Thank u

    Answer : [Re] Inquiry for the item from daw****

    Dear Valued Customer,

    Good day. Thank you for your interest in making your purchases with us. May we advise you that the shelf life of this item is 2 years. Rest assured that all items are fresh, in good condition and excellent quality. As to the availability, we do not have an update yet when the stocks will be coming in. Rest assured that once it is back, we will let yppu know.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your patience, understanding and continued support in our Dettol Official Store. Have a nice day!

    Abba
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from fru****Jan 07, 2019

    Dear seller,
    May I know when you are going to restock the colour # 130? Thanks!

    Answer : [Re] Inquiry for the item from fru****

    Dear Valued Customer,

    Thank you for reaching our SG Official Store.

    Please allow us to inform and coordinate this our relevant team. We will get back to you the soonest.

    May we humbly ask for your patience and understanding.

    Thanks you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from Pho****Aug 15, 2018

    Dear seller, expiry date for 130 &140? Tq

    Answer : [Re] Inquiry for the item from Pho****

    Dear Valued Customer,

    Thank you for your interest in our product.

    Product expiry is at least 1 year.

    Rest assured that the appropriate department is already working on fixing the issue of incorrect order status and tracking information.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and have a great day!

    Jhoanne
    Customer Service Officer
    aCommerce SG

LOreal Paris Color Riche Moist Matte Lipstick - NEW Warm Shades
LOreal Paris Color Riche Moist Matte Lipstick - NEW Warm Shades
Item Q&A
  • Question : Inquiry for the item from smi****May 15, 2019

  • Question : Inquiry for the item from zoe****May 03, 2019

  • Question : Inquiry for the item from smi****Apr 03, 2019

    Will u stock up #296 & #305?

    Answer : [Re] Inquiry for the item from smi****

    Dear Valued Customer,

    Good day. Please accept our humble apologies for the inconvenience caused. We regret to inform you that as of now we can't give you the exact day of restocking of the item as we are still waiting for an update coming from our relevant department.

    In line with this we already made a follow up regarding to this issue hopefuly they will inform us once stock is available.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

LOreal Paris Les Accessories Eyeshadow Brush
LOreal Paris Les Accessories Eyeshadow Brush
Item Q&A
Color Riche Shine Stick  - 15 shades
Color Riche Shine Stick - 15 shades
Item Q&A
  • Question : Inquiry for the item from Ser****May 14, 2019

  • Question : Inquiry for the item from kek****Apr 08, 2019

    When's the manufactured / expiry date for your lipsticks?

    Answer : [Re] Inquiry for the item from kek****

    Dear Valued Customer,

    Good day. Thank you for bringing this to our attention. Please allow us to check and confirm this first to our relevant department.

    Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from jlj****Feb 25, 2019

    Will you be restocking 911 anytime soon? Because it has been oos for quite some time.

    Answer : [Re] Inquiry for the item from jlj****

    Dear Valued Customer,

    Good day. Please accept our humble apologies for the inconvenience caused. We regret to inform you that as of now we can't give you the exact day of restocking as we are still waiting for an update coming from our relevant department. In line with this we already made a follow up regarding to this issue hopefuly they will inform us once stock is available.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from Ser****Nov 24, 2018

  • Question : Inquiry for the item from vic****Oct 28, 2018

+View all Notice, FAQ, Q&A >>
L Oréal Paris Age Perfect Anti-Aging Milky Cleansing Foam 125ml
L Oréal Paris Age Perfect Anti-Aging Milky Cleansing Foam 125ml
Item Q&A
  • Question : Inquiry related delivery from jch****May 13, 2019

    Hi seller, I have placed an order on 8 May. When item will be delivered as it's been a week ago.

    Answer : [Re] Inquiry related delivery from jch****

    Dear Valued Customer,

    Good day. We checked and we noticed that your parcel has been packed and is being prepared to be forwarded to our courier. Please expect a notification from our courier partner for the tracking details. This process usually takes less than a week, however, due to an on-going system migration and service upgrade, delivery process will take longer timeframe than the usual.

    Your patience is greatly appreciated. Thanks you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG

Extraordinary Oil La Cre Lavante 440ml
Extraordinary Oil La Cre Lavante 440ml
Item Q&A
  • Question : Inquiry for the item from gid****May 11, 2019

    Hi, will the brown version be in stock soon?

    Answer : [Re] Inquiry for the item from gid****

    Dear Valued Customer,

    Good day. Please accept our humble apologies for the inconvenience caused. We regret to inform you that as of now we can't give you the exact day of restocking as we are still waiting for an update coming from our relevant department.

    In line with this we already made a follow up regarding to this issue hopefuly they will inform us once stock is available.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from akm****Dec 14, 2018

    Hi seller
    What is the difference for these cleansing oil (different colour)?
    There is no need fo use conditioner after using this shan’t, is that correct?
    Thanks

    Answer : [Re] Inquiry for the item from akm****

    Dear Valued Customer,

    Thank you for your interest in making your purchase with us. Our Cleansing Creams have different variants based on your hair needs. Pink is for damaged and dull hair, Brown is for damaged and dry hair and Gold is for damaged and very dry hair. There's no need for conditioner after use.

    We look forward to your future purchases from us.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for continued support in our L'Oreal Paris Official Store. Have a nice day!

    Jhoanne
    Customer Service Officer
    aCommerce SG

Color Riche Le Rouge - 8 Shades Available
Color Riche Le Rouge - 8 Shades Available
Item Q&A
  • Question : Inquiry for the item from ong****May 11, 2019

    Hi seller, do you have stock for P511 Touch of Amaranth?

    Answer : [Re] Inquiry for the item from ong****

    Dear Valued Customer,

    Good day. Please accept our humble apologies for the inconvenience caused. We regret to inform you that as of now we can't give you the exact day of restocking as we are still waiting for an update coming from our relevant department.

    In line with this we already made a follow up regarding to this issue hopefuly they will inform us once stock is available.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

Elseve Extraordinary Oil Mini 30ml Gold/Brown/Red
Elseve Extraordinary Oil Mini 30ml Gold/Brown/Red
Item Q&A
  • Question : Inquiry related delivery from 245****May 10, 2019

    If your tracker number is real, I am able to arrange urban fox to call another mobile number for delivery during my absence. HOWEVER, YOUR SHIPPING TRACKER IS FAKE ONE AND I AM UNABLE TO DO ANYTHING NOW, SO PLEASE CANCEL MY ORDER TO PREVENT PARCEL LOST!

    Answer : [Re] Inquiry related delivery from 245****

    Dear Valued Customer,

    Good day. We checked and we noticed that your parcel has been packed and is being prepared to be forwarded to our courier. Please expect a notification from our courier partner for the tracking details. This process usually takes less than a week, however, due to an on-going system migration and service upgrade, delivery process will take longer timeframe than the usual.

    Your patience is greatly appreciated. Thanks you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry related delivery from 245****May 10, 2019

    SM97519299038392554

    I've contacted Urban Fox (64767472) who informed me this shipping tracker number does not exist.
    Can please cancel this order for I will not be in S'pore to receive this parcel.
    May 10, 2019 (Friday) AM 9:18:57

    I cannot understand why you put/fake shipped on 08-May at 7am when your courier confirmed that this tracker number does not exist?
    May 10, 2019 (Friday) AM 9:20:40

    May 10, 2019

    Answer : [Re] Inquiry related delivery from 245****

    Dear Valued Customer,

    Good day. Thank you for having time to message us. We checked and we noticed that your parcel was tag as Departed Hub as of 14 May 2019, 08:48 am
    You may also check your parcel with UrbanFox web site : https://www.urbanfox.asia/courier-tracking/tracking/

    Using your tracker no. : SM97519299038392554
    Please expect delevery within the day, please notify us once confirmed delivered. However, if you still wish to cancel this order kindly inform the courier partner and politely refuse the delivery and notify us so we can process the refund.

    Your patience is greatly appreciated. Thank you and have a nice day.

    Chris
    Customer Service Officer
    aCommerce SG

Elseve Extraordinary Oil Pink Brilliance Imperial Shampoo 440ml
Elseve Extraordinary Oil Pink Brilliance Imperial Shampoo 440ml
Item Q&A
  • Question : Inquiry related delivery from 245****May 10, 2019

    If your tracker number is real, I am able to arrange urban fox to call another mobile number for delivery during my absence. HOWEVER, YOUR SHIPPING TRACKER IS FAKE ONE AND I AM UNABLE TO DO ANYTHING NOW, SO PLEASE CANCEL MY ORDER TO PREVENT PARCEL LOST!

    Answer : [Re] Inquiry related delivery from 245****

    Dear Valued Customer,

    Good day. We checked and we noticed that your parcel has been packed and is being prepared to be forwarded to our courier. Please expect a notification from our courier partner for the tracking details. This process usually takes less than a week, however, due to an on-going system migration and service upgrade, delivery process will take longer timeframe than the usual.

    Your patience is greatly appreciated. Thanks you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry related delivery from 245****May 10, 2019

    SM97519299038392554

    I've contacted Urban Fox (64767472) who informed me this shipping tracker number does not exist.
    Can please cancel this order for I will not be in S'pore to receive this parcel.
    May 10, 2019 (Friday) AM 9:18:57

    I cannot understand why you put/fake shipped on 08-May at 7am when your courier confirmed that this tracker number does not exist?
    May 10, 2019 (Friday) AM 9:20:40

    May 10, 2019

    Answer : [Re] Inquiry related delivery from 245****

    Dear Valued Customer,

    Good day. Thank you for having time to message us. We checked and we noticed that your parcel was tag as Departed Hub as of 14 May 2019, 08:48 am
    You may also check your parcel with UrbanFox web site : https://www.urbanfox.asia/courier-tracking/tracking/

    Using your tracker no. : SM97519299038392554
    Please expect delevery within the day, please notify us once confirmed delivered. However, if you still wish to cancel this order kindly inform the courier partner and politely refuse the delivery.

    Your patience is greatly appreciated. Thank you and have a nice day.

    Chris
    Customer Service Officer
    aCommerce SG

Le Rouge By Color Riche
Le Rouge By Color Riche
Item Q&A
  • Question : Inquiry for the item from ong****May 09, 2019

    Hi seller, do you have stock for P511 Touch of Amaranth?

    Answer : [Re] Inquiry for the item from ong****

    Dear Valued Customer,

    Good day. Please accept our humble apologies for the inconvenience caused. We regret to inform you that as of now we can't give you the exact day of restocking as we are still waiting for an update coming from our relevant department.

    In line with this we already made a follow up regarding to this issue hopefuly they will inform us once stock is available.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

Color Riche Matte Lipstick  - All Shades
Color Riche Matte Lipstick - All Shades
Item Q&A
  • Question : Inquiry for the item from sal****May 08, 2019

    Hi seller i hv not receive my item yet since 2nd may system updated item already shipped out but nv deliver till today pls advise

    Answer : [Re] Inquiry for the item from sal****

    Dear Valued Customer,

    Good day. We checked and we noticed that your parcel has been packed and is being prepared to be forwarded to our courier. Please expect a notification from our courier partner for the tracking details. This process usually takes less than a week, however, due to an on-going system migration and service upgrade, delivery process will take longer timeframe than the usual.

    Please notify us if you received the tracking no. so we can help you update this to our curier partner. Your patience is greatly appreciated.

    Thanks you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry related delivery from lhc****Dec 03, 2018

    Dear seller my order 6pcs and received on 30 Nov only 2pcs a packet inside my invoice shown all 6 pcs .
    Please see the attached photo and hope to receiving the other 4pcs soon .

    Answer : [Re] Inquiry related delivery from lhc****

    Attached received packet

    Question : [Re] Inquiry related delivery from lhc****

    Small packet inside only 2pcs 242 and 243

    Answer : [Re] Inquiry related delivery from lhc****

    Dear Valued Customer,

    Thank you for reaching L'Oreal Paris SG Official Store.

    We apologize for the trouble. Just to confirm, the items that you received are only:
    Color Riche Matte 242 Rose Nuance and Color Riche Matte 243 Sweet Liquer. Therefore, we are going to send the following:

    3 x Color Riche Matte 244 Soft Violet
    1 x Color Riche Matte 233 Rouge-A-Porter

    We will make sure to send the missing items as soon as possible. Please bear with us. We will notify you once its out for delivery.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support. Have a nice day!

    Alyssa
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related delivery from lhc****

    Where’s my missing order? Ordered 6pcs of lip sticks and only delivery 2pcs !
    I called 2time said will arrange re-delivery although I’m still waiting since 2Dec again call on 8Dec still said re-arrange!
    It’s delivery company problem or seller issue?
    How to trust and how will fulfill customers satisfaction?
    If can’t delivery should refund money to customer!

    Answer : [Re] Inquiry related delivery from lhc****

    Dear Valued Customer,

    We apologize for the delay and for the trouble this has caused you. We checked and we noticed that your parcel was delivered on 18 Dec 2018, 04:45 pm. Please confirm receipt to proceed with the next step.

    ""Fellow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Claire
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry related return and exchange from tri****Nov 30, 2018

  • Question : Inquiry related delivery from lhc****Nov 30, 2018

    I ordered 6 pcs today received 2 pcs in a packet only, my invoice shown all 6 together?
    Hope will be delivery the other 4pcs soon?

    Answer : [Re] Inquiry related delivery from lhc****

    Dear Valued Customer,

    We are so sorry for the inconvenience this has caused you. Could you provide us a photo of the items you received?

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry related return and exchange from chu****Nov 28, 2018

+View all Notice, FAQ, Q&A >>
[2 for $24.50] Botanicals Coriander Strength Source Conditioner 200ml
[2 for $24.50] Botanicals Coriander Strength Source Conditioner 200ml
Item Q&A
  • Question : Inquiry for the item from lin****May 08, 2019

    Hi
    Is it 2 tubes of conditioner for $15.90? This is the price at checkout. Please confirm before I place order. Thanks

    Answer : [Re] Inquiry for the item from lin****

    Dear Valued Customer,

    Good day. Thank you for bringing this to our attention. Please allow us to check and confirm this first to our relevant team and we will get back to you with an update as soon as possible.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry for the item from lin****

    I saw the price had changed to 24.90 in my cart as the price had been adjusted. Too bad have to wait for sales

    Answer : [Re] Inquiry for the item from lin****

    Dear Valued Customer,

    Good day. Please accept our humble apologies for the inconvenience caused. We regret to inform you that as of now we can't give you the exact date of restocking as we are still waiting for an update coming from our relevant department.

    In line with this we already made a follow up regarding to this issue hopefuly they will inform us once stock is available.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

Elseve Extraordinary Oil Pink Brilliance Imperial Conditioner 440ml
Elseve Extraordinary Oil Pink Brilliance Imperial Conditioner 440ml
Item Q&A
  • Question : Inquiry for the item from nes****May 04, 2019

    Hi,

    I'd like to purchase 3 quantity but the apps only have 2. Do you have more stocks?

    Answer : [Re] Inquiry for the item from nes****

    Dear Valued Customer,

    Good day. Thank you for bringing this to our attention. Our sincere apology for the inconvenience caused. Please allow us to check and confirm this first to our relevant team and we will get back to you the soonest.

    Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry for the item from nes****

    It's ok. I've made the purchase.

    Answer : [Re] Inquiry for the item from nes****

    Dear Valued Customer,

    Good day. Thank you for purchasing with us. Should you have further questions, please don't hesitate to reach us.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

BUNDLE OF 2 Elseve Shampoos 650ml and Conditioners 450ml
BUNDLE OF 2 Elseve Shampoos 650ml and Conditioners 450ml
Item Q&A
  • Question : Inquiry for the item from fif****May 01, 2019

  • Question : Inquiry related delivery from sim****Aug 31, 2018

    How long it takes for your to send out and for the delivery time ? As in I read review some even say 2 weeks some say 3 weeks

    Answer : [Re] Inquiry related delivery from sim****

    Dear Valued Customer,

    Thank you for your interest in making your purchase with us.

    Our standard delivvery time frame is 3-5 working days. We had issues with stocks as items became sold out quickly. Issue has been fixed and we are already working on improving our process and services for better customer experince in the future.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you and have a great day!

    Jhoanne
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related delivery from sim****

    Hi may I know if you able delivery after 730pm on weekdays ?

    Answer : [Re] Inquiry related delivery from sim****

    ?????????????

    Question : [Re] Inquiry related delivery from sim****

    Dear Valued Customer,

    Thank you for your interest in making your purchase with us.

    Our courier partner UrbanFox can deliver until 10pm on first delivery attempt. Second and third (final) attempts will be until 6pm only.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you and have a great day!

    Jhoanne
    Customer Service Officer
    aCommerce SG

  • Question : item yet recieve :(Jul 26, 2018

    hi seller my Order Summary (Date : Jul 16, 2018 / Cart no. : 120127050),it've been 10 days n i still havent recieve my item,i check e roadbull but it keep say my tracking no is not available..pls advise..thks

    Answer : [Re] item yet recieve :(

    Hi there, let us check with our warehouse team on this. So sorry for the delay!

    Question : [Re] item yet recieve :(

    Hi seller any outcome..? When k i recieve my item..?

    Answer : [Re] item yet recieve :(

    Seller k u pls reply

    Question : [Re] item yet recieve :(

    hi seller my Order Summary (Date : Jul 16, 2018 / Cart no. : 120127050),it've been 14 days n i still havent recieve my item,i check e roadbull but it keep say my tracking no is not available..pls advise..thks

    Answer : [Re] item yet recieve :(



    Dear Valued Customer,

    Thank you for your making your purchase with us. We apologise for the late response and the inconveniences this may have caused you.

    We checked and it shows that your order was already delivered on 30 Jul 2018, 11:27 am.

    Link: www.urbanfox.asia/courier-tracking/tracking/
    Tracking Number: SM975239619701220156


    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you and have a great day!

    Jhoanne
    Customer Service Officer
    aCommerce SG

  • Question : shipping of order no. 261048878Jun 21, 2018

    hi, may i check why is the shipping status of my order 261048878 has been "shipping on delivery" since 18/6? when will i receive my items? thx.

    Answer : [Re] shipping of order no. 261048878

    Dear Valued Customer,

    Thank you for making your purchase with us.

    We checked and it shows that your order has been shipped to our courier partner and should be delivered within the next 1-2 business days.

    You may track your order online using the information below:

    Link: www.urbanfox.asia/courier-tracking/tracking/
    Tracking Number: SM975802184837046648

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you and have a nice day!

    Jhoanne
    Customer Service Officer
    aCommerce SG

  • Question : E-Commerce EnablerJun 19, 2018

Infallible Pro Matte Foundation - 8 Shades
Infallible Pro Matte Foundation - 8 Shades
Item Q&A
  • Question : Inquiry for the item from sta****Apr 28, 2019

    Will there be stocks for 102?

    Answer : [Re] Inquiry for the item from sta****

    Dear Valued Customer,

    Thank you for your interest on our products. We apologize for this inconvenience, there are no restocking date for this item yet. We are on the process of migrating our warehouse to another location, once everything has been settled, we will update all our stock listings. Please keep posted.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from sta****Apr 28, 2019

    Will there be stocks for 102?

    Answer : [Re] Inquiry for the item from sta****

    Dear Valued Customer,

    Thank you for your interest on our products. We apologize for this inconvenience, there are no restocking date for this item yet. We are on the process of migrating our warehouse to another location, once everything has been settled, we will update all our stock listings. Please keep posted.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from jlj****Apr 22, 2019

    Hi I would like to check if you would be restocking 102 anytime soon?

    Answer : [Re] Inquiry for the item from jlj****

    Dear Valued Customer,

    Good day. Please accept our humble apologies for the inconvenience caused. We regret to inform you that as of now we can't give you the exact day of restocking as we are still waiting for an update coming from our relevant department.

    In line with this we already made a follow up regarding to this issue hopefuly they will inform us once stock is available.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry related delivery from Nur****Feb 15, 2019

    Hi, I’ve ordered on 8th Feb and wondering when will it be shipped out, since I saw others receiving it by 12th Feb.

    Answer : [Re] Inquiry related delivery from Nur****

    Dear Valued Customer,

    Our sincere apology for the inconvenience caused. Please be advise regarding delay in delivery as we are still waiting for the stocks of (ROUGE SIGNATURE 124 I EMBRACE) to arrive in the warehouse and we are still waiting for an update coming from our relevant department. In line with this we already made a follow up regarding to this issue hopefuly they will inform us once stock is available.

    Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from brc****Jan 01, 2019

    Still will replenishing 102?

    Answer : [Re] Inquiry for the item from brc****

    Dear Valued Customer,

    Thank you for reaching our SG Official Store.

    Our apologies for the trouble. Please be advised that stocks have been requested and we are just waiting for an update regarding its arrival. We are hoping to receive it any time soon. Please bear with us.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

+View all Notice, FAQ, Q&A >>
True Match Two Way Cake - 6 Shades
True Match Two Way Cake - 6 Shades
Item Q&A
  • Question : Inquiry for the item from Kel****Apr 27, 2019

    Hi May I ask when will R2 be re-stocked?

    Answer : [Re] Inquiry for the item from Kel****

    Dear Valued Customer,

    Thank you for your interest on our products. We apologize for this inconvenience, there are no restocking date for this item yet. We are on the process of migrating our warehouse to another location, once everything has been settled, we will update all our stock listings. Please keep posted.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from lie****Mar 08, 2019

    Hi, any restock for other colour?

    Answer : [Re] Inquiry for the item from lie****

    Dear Valued Customer,

    Good day. Please accept our humble apologies for the inconvenience caused. We regret to inform you that as of now we can't give you the exact day of restocking as we are still waiting for an update coming from our relevant department.

    In line with this we already made a follow up regarding to this issue hopefuly they will inform us once stock is available.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

    Question : [Re] Inquiry for the item from lie****

    Ok, then why it's available in your L'oreal official store in "S" site? is it becos of the price is much cheaper in qoo10?

    Answer : [Re] Inquiry for the item from lie****

    Here is my snapshot

    Question : [Re] Inquiry for the item from lie****

    Dear Valued Customer,

    Good day. May we advise you that we have stocks for N2 (Nude Ivory), N7 (Nude Amber), and G8 (Golden Cinnamon); but limited stocks for G5 (Gold Honey), R2 (Apricot Ivory), and (Nude Beige). With that said, may we suggest to make your purchase immediately because stocks are fast moving.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from joa****Jan 01, 2019

    Hi,
    Will you restock for N4? Tks.

    Answer : [Re] Inquiry for the item from joa****

    Dear Valued Customer,

    Thank you for reaching our SG Official Store.

    Our apologies for the trouble. Please be advised that stocks have been requested and we are just waiting for an update regarding its arrival. We are hoping to receive it any time soon. Please bear with us.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from ixo****Nov 30, 2018

  • Question : Inquiry for the item from jos****Nov 12, 2018

    Will u replenish stock for N4?

    Answer : [Re] Inquiry for the item from jos****

    Dear Valued Customer,

    Thank you for showing interest in making your purchase here in L'oreal Paris SG Official Store.

    We already have sent a request to restock for this item. However, we regret to inform you that we are unable to confirm the exact date of the stocks availability. Information from our official store will be updated once stocks arrived.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support. Have a nice day!

    Alyssa
    Customer Service Officer
    aCommerce SG

True Match Powder Foundation Refills - 8 Shades
True Match Powder Foundation Refills - 8 Shades
Item Q&A
  • Question : Inquiry for the item from Kel****Apr 27, 2019

    Hi, may I ask when will the R2 refill be re-stocked?

    Answer : [Re] Inquiry for the item from Kel****

    Dear Valued Customer,

    Thank you for your interest on our products. We apologize for this inconvenience, there are no restocking date for this item yet. We are on the process of migrating our warehouse to another location, once everything has been settled, we will update all our stock listings. Please keep posted.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from joa****Dec 12, 2018

    Hi,
    Do you still have stock for N4?

    Answer : [Re] Inquiry for the item from joa****


    Dear Valued Customer,

    Thank you for your interest in our product.

    We regret to inform you that the L'Oreal Paris True Match Powder Foudation N4: Nude Beige (Refill) is currently sold out. We already requested for new stocks and item will be available for purchase again as soon as new stocks arrive.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our L'Oreal Paris Official Store. Have a nice day!

    Jhoanne
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from joa****

    Can let me know once N4 refill has arrived? Tks.

    Answer : [Re] Inquiry for the item from joa****

    Dear Valued Customer,

    We have requested for the new stocks and expected to receive it any time soon. Unfortunately, we are unable to provide you an exact date. But please follow us and be the first to know our new stocks as well as our on-going promos.

    ""Fellow Us"" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Claire
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry related delivery from yas****Nov 29, 2018

    Bad experience in getting my product which till now,i still have yet to receive and no point in enquiring as they will just reply u via 'template' reply without helping you even.
    Its been a month and i still didnt receive the product.
    First they say there was a 'sync' problem and subsequently,just a vague answer with untrackable tracking number..
    My advice is,just save ur money and buy elsewhere.
    I've given up in trying to get a respond.

    Answer : [Re] Inquiry related delivery from yas****

    Dear Valued Customer,

    We sincerely apologise for the inconveniences this has caused you. We have reprocessed this order under new order number 122523956-B. The ETA of your order isn 3-5 working days.

    You may check the status online using the information below:

    Link: www.urbanfox.asia/courier-tracking/tracking/
    Tracking Number: SM975625949672598126


    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our L'Oreal Paris Official Store. Have a nice day!

    Jhoanne
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry related delivery from yas****Nov 16, 2018

    Hi,may i know the tracking number is from which conpany?and may i know why is there a very long delay for my item 😥

    Answer : [Re] Inquiry related delivery from yas****

    Dear Valued Customer,

    Thank you for making your purchase with us.

    We apologise for the delay. We checked and it shows that your order is not yet prepared due to the sync issue in the system. We already notified the relevant team and your order will be prepared and shipped as soon as possible.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and have a great day!

    Jhoanne
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related delivery from yas****

    Haish..this is really upsetting.

    Answer : [Re] Inquiry related delivery from yas****

    Dear Valued Customer,

    Thank you for making your purchases in L'oreal Paris SG Official Store.

    We are excited to advise that your parcel has been prepared and shipped to our courier partner to schedule and deliver with Tracking Number: SM975991213279638391.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support. Have a nice day!

    Alyssa
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry related delivery from yas****

    I still have yet to receive the item n when i tracked,this number doesnt exist???!

    Answer : [Re] Inquiry related delivery from yas****

    Dear Valued Customer,

    Thank you for making your purchase with us.

    We sincerely apologise for the inconveniences this has caused you.

    We already reprocessed the order and arranging new delivery. Rest assured that order will be shipped as soon as possible.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our L'Oreal Paris Official Store. Have a nice day!

    Jhoanne
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry related delivery from hen****Sep 16, 2018

    My order was placed on 9 Sep but till now the status is still under 'shipping scheduled - preparing order'. Any reason for the long delay?

    Answer : [Re] Inquiry related delivery from hen****

    Dear Valued Customer,

    e apologise for the late response. We do apologize for the inconvenience. We checked and we regret to inform that your order is not yet prepared due to Sold Out status. We already requested for additional stock and rest assured that your order will be prepared immediately once stock received.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our L'Oreal.SG Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

L Oréal Paris White Perfect Fairness Control SPF17 PA++ Moisturizing & Whitening Day Cream 50ml
L Oréal Paris White Perfect Fairness Control SPF17 PA++ Moisturizing & Whitening Day Cream 50ml
Item Q&A
  • Question : Inquiry for the item from 233****Apr 22, 2019

    Hi,
    I wanted to buy 2 quantity of the products.. but the quantity displayed is not enough...
    May I know when will you restock? Please reply.
    Thanks.

    Answer : [Re] Inquiry for the item from 233****

    Dear Valued Customer,

    Good day. Please accept our humble apologies for the inconvenience caused. We regret to inform you that as of now we can't give you the exact day of restocking as we are still waiting for an update coming from our relevant department.

    In line with this we already made a follow up regarding to this issue hopefuly they will inform us once stock is available.

    May we humbly ask for your patience and understanding.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

[USE 25% COUPON]*NEW* Loreal Paris Rouge Signature Matte Ink Lipstick/Colour Riche Matte Lipstick *FULL RANGE AVAILA
[USE 25% COUPON]*NEW* Loreal Paris Rouge Signature Matte Ink Lipstick/Colour Riche Matte Lipstick *FULL RANGE AVAILA
Item Q&A
  • Question : Inquiry for the item from viv****Apr 18, 2019

  • Question : Inquiry for the item from jea****Mar 19, 2019

    Hi, will you be restocking 114 as it has been out of stock for quite sometime? Thank you.

    Answer : [Re] Inquiry for the item from jea****

    Dear Valued Customer,

    Good day. Our sincere apology for the inconvenience caused. We checked and we noticed that your parcel has been packed and is being prepared to be forwarded to our courier. Please expect a notification from our courier partner for the tracking details any time soon. Please notify us if you received the tracking no. so we can help you update this to our courier partner. Your patience is greatly appreciated.

    Thank you and have a nice day.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from viv****Mar 12, 2019

  • Question : Inquiry for the item from gin****Mar 05, 2019

    When will 105 be restocked?

    Answer : [Re] Inquiry for the item from gin****

    Dear Valued Customer,

    Good day. Thank you for your message. Unfortunately, we do not have an update yet as to when the stocks will be coming in. But rest assure that once the stocks are available, your order will be delivered to you shortly.

    We appreciate your patience and understanding on this matter.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Abba
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry for the item from Ser****Mar 04, 2019

+View all Notice, FAQ, Q&A >>
Elseve Extraordinary Oil Shampoo 440ml
Elseve Extraordinary Oil Shampoo 440ml
Item Q&A
  • Question : Inquiry for the item from mel****Feb 17, 2019

  • Question : Inquiry for the item from ser****Apr 08, 2019

Excellence Double Tube
Excellence Double Tube
Item Q&A
  • Question : Inquiry for the item from psp****Apr 07, 2019

    Can I know the expiry date for light brown?

    Answer : [Re] Inquiry for the item from psp****

    Dear Valued Customer,

    Good day. Thank you for bringing this to our attention. Please allow us to check and confirm this first to our relevant department.

    Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"

  • Question : Inquiry for the item from 243****Feb 22, 2019

Brow Artist 3-In-1 Foggy
Brow Artist 3-In-1 Foggy
Item Q&A
  • Question : Inquiry for the item from ANN****Mar 28, 2019

    Hi
    is dark brown available. What is the expiry date.
    Thank You

    Answer : [Re] Inquiry for the item from ANN****

    Dear Valued Customer,

    Good day. Thank you for your interest in our products. Currently, we have available stocks for the Burgundy Brown and Caramel Amber. With regards to the expiration, this certain type of product has a shelf life that can last from 6 to 12 months when opened. Proper storage should be ensured to maintain the product's quality and effectivenes.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Abba
    Customer Service Officer
    aCommerce SG

*NEW* LOreal Paris Flash Cat Eye Eyeliner + Removable Wing Stencil
*NEW* LOreal Paris Flash Cat Eye Eyeliner + Removable Wing Stencil
Item Q&A
  • Question : Inquiry related delivery from jen****Mar 18, 2019

  • Question : Inquiry for the item from pri****Mar 08, 2019

    have called Urban Fox and they have confirmed that they only received the item late evening yesterday after office hours. So what you told me before that item has reached courier since 5 Mar is all a pack of lies!

    This will be my last time ordering from L Oreal, order takes more than 1 week to process, this is totally unacceptable! And no one has called me today to explain!

    Answer : [Re] Inquiry for the item from pri****

    Dear Valued Customer,

    We appreciate your feedback. We appreciate your transparency on this matter. We will take note of your feedback in hopes of improving our serving. May we just assure you that we did not, in any way tried to deceive you. We still hope that in the future, you will still consider supporting our store.

    Thank you very much for putting up with all patience. Again, our sincerest apologies.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Have a nice day.

    Abba
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry related delivery from pri****Mar 07, 2019

    Urban fox just called me regarding my tracking No SM975693406662564778 and they says that the item has still not reached their warehouse! Pls check and I expect it to be delivered by end of today!

    Answer : [Re] Inquiry related delivery from pri****

    Dear Valued Customer,

    Good day. We sincerely apologise for this. We coordinated this with Urban Fox and they confirmed that they spoke to you already regarding the delivery. We hope that the schedule suits you well.

    Again, our sincerest apologies for the inconvenience.

    We appreciate your patience and understanding on this matter.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Abba
    Customer Service Officer
    aCommerce SG

  • Question : Inquiry related delivery from pri****Mar 07, 2019

    Hello order was placed since 27 Feb and I still did not receive

    Answer : [Re] Inquiry related delivery from pri****

    Dear Valued Customer,

    Good day. Thank you for your message. May we advise you that your order is already with our courier partner, Urban Fox. We apologize for the delay this has caused you. Please use this tracking no.: SM975693406662564778 to keep track on your order.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your continued support in our Official Store.

    Abba
    Customer Service Officer
    aCommerce SG

L’Oreal Paris Infallible Pro-Matte Powder
L’Oreal Paris Infallible Pro-Matte Powder
Item Q&A
  • Question : Inquiry for the item from 261****Mar 14, 2019

    Dear Seller,

    New stock for Type:200 NATURAL BEIGE ?


    Thank you.

    Answer : [Re] Inquiry for the item from 261****

    Dear Valued Customer,

    We checked and it shows that there new stocks available for :200 NATURAL BEIGE . We have requested for new ones so keep posted.

    Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store. Have a nice day!

    Nica
    Customer Service Officer
    aCommerce SG

    Question : [Re] Inquiry for the item from 261****

    Thank you.

    Answer : [Re] Inquiry for the item from 261****

    Dear Valued Customer,

    Good day. You're most welcome. Should you have further questions, please don't hesitate to reach us.

    Thank you for your patience and understanding.

    "Fellow Us" for more updates and promotions.

    Should there be anything else that we can help you with regarding delivery concerns, you can send us your enquiry via Qoo10 or send an email at: sgcs@acommerce.asia or call us at 6340 1930, Monday to Friday (9am to 12pm and 1pm to 5pm).

    Thank you for your understanding and continued support in our Official Store.

    Chris
    Customer Service Officer
    aCommerce SG"