Q&A board

Q & A Lists
Item Question & Answer
quot Daily specialsquot  old Beijing cloth shoes Le Fu, thick-soled platform driving shoes sequin
quot Daily specialsquot old Beijing cloth shoes Le Fu, thick-soled platform driving shoes sequin
Item Q&A
  • Question : Inquiry related cancel and refund from 260****Oct 16, 2019

  • Question : Inquiry from 260****Oct 16, 2019

    Hi, I ordered a total of 16 pairs of shoes, but when I received the package today, there were only 11 pairs inside. The missing ones are order nos 306204293, 306204294, 306204295, 306204297 and 306204307. Please check and get back to me for a resend or refund.

    Answer : [Re] Inquiry from 260****

    sorry for that,we'll give you a refund for missing item,thanks

    Question : [Re] Inquiry from 260****

    Ok, please give me a refund for the 5 pairs of shoes that were not sent. You have to do the refund because I am unable to do it on my end. Thanks.

Tide brand long-sleeved hooded sweater fashion casual loose large size men and women
Tide brand long-sleeved hooded sweater fashion casual loose large size men and women
Item Q&A
  • Question : Inquiry for the item from ser****Oct 16, 2019

    Dear seller, there's something wrong with your cart, so many items but can't choose. How to buy?

    Answer : [Re] Inquiry for the item from ser****

    may i have a pic of what do you want?thanks

    Question : [Re] Inquiry for the item from ser****

    Please check for me. Thanks

夏季新款时尚外穿平底水钻亮片一字拖
夏季新款时尚外穿平底水钻亮片一字拖
Item Q&A
  • Question : Inquiry for the item from cal****Oct 11, 2019

韩版乐福鞋 / 一脚蹬  / 懒人鞋 / 厚底 / 休闲鞋 /  小白鞋
韩版乐福鞋 / 一脚蹬 / 懒人鞋 / 厚底 / 休闲鞋 / 小白鞋
Item Q&A
  • Question : Inquiry for the item from wei****Sep 08, 2019

  • Question : Inquiry for the item from gob****Oct 07, 2019

    Do you have BLACK size 37?

    Answer : [Re] Inquiry for the item from gob****

    Yes

  • Question : Inquiry for the item from gob****Oct 07, 2019

    Do you have black size 37?

    Answer : [Re] Inquiry for the item from gob****

    Yes

  • Question : Inquiry for the item from ham****Oct 02, 2019

    Any more promotion at 6.9 ?

    Answer : [Re] Inquiry for the item from ham****

    hi,not

  • Question : Inquiry from khn****Sep 23, 2019

+View all Notice, FAQ, Q&A >>
Childrens ballet shoes soft bottom dance shoes men and women adult yoga baby children cat claw shoes
Childrens ballet shoes soft bottom dance shoes men and women adult yoga baby children cat claw shoes
Item Q&A
女鞋 / 夏季网鞋  / 一脚蹬 /  爆款鞋子 / 运动鞋 / 妈妈鞋
女鞋 / 夏季网鞋 / 一脚蹬 / 爆款鞋子 / 运动鞋 / 妈妈鞋
Item Q&A
  • Question : Inquiry related delivery from mic****Oct 10, 2019

    Order no. 306534115
    Pls help change order from Grey size 37 to Black size 38.
    Thanks!

    Answer : [Re] Inquiry related delivery from mic****

    ok,we'll check,thanks

  • Question : Inquiry for the item from mst****Sep 23, 2019

    Hi, my sole is 21.5cm or 22cm, if I intend to wear shoes with socks, do I take size 36 or size 37 for B11?

    Answer : [Re] Inquiry for the item from mst****

    36

  • Question : Inquiry for the item from lim****Sep 12, 2019

    Hi !seller ,Size true to measurement or smaller?

    Answer : [Re] Inquiry for the item from lim****

    normal size

Knitwear / Long Sleeve Loose Gentle Wind Drawstring Lace-up Sweater Openwork Top
Knitwear / Long Sleeve Loose Gentle Wind Drawstring Lace-up Sweater Openwork Top
Item Q&A
  • Question : Inquiry related cancel and refund from 260****Oct 09, 2019

    Hi regarding my order nos 306204303 and 306204304, I received message from your side that the shoes were sold out. I have submitted my cancel request. Please check and process.

    Answer : [Re] Inquiry related cancel and refund from 260****

    hi, refund done, through qoo10 system, please check your qmoeny, thanks

Sweater / Round Neck Sweater Womens Loose Short Sleeve Long Sleeve Knit Bottoming Shirt
Sweater / Round Neck Sweater Womens Loose Short Sleeve Long Sleeve Knit Bottoming Shirt
Item Q&A
  • Question : Inquiry related delivery from 260****Oct 09, 2019

    Hi regarding my order nos 306204301 and 306204302, I received message from your side that the shoes were sold out. I have submitted my cancel request. Please check and process.

    Answer : [Re] Inquiry related delivery from 260****

    hi, refund done, through qoo10 system, please check your qmoeny, thanks

毛毛鞋女秋冬季2019新款韩版室内毛绒拖鞋平底居家时尚防滑一字拖
毛毛鞋女秋冬季2019新款韩版室内毛绒拖鞋平底居家时尚防滑一字拖
Item Q&A
新款小白鞋 /  低帮雨靴 / 百搭学生 / 韩版 / 防滑雨鞋 /  韩国时尚
新款小白鞋 / 低帮雨靴 / 百搭学生 / 韩版 / 防滑雨鞋 / 韩国时尚
Item Q&A
  • Question : Inquiry for the item from mst****Oct 04, 2019

    Hi, how come no size 35? Is the size smaller than usual?

    Answer : [Re] Inquiry for the item from mst****

    Sorry, size 35 is out of stock

New Amazon ebay explosion models European and American womens solid color loose plush womens pants
New Amazon ebay explosion models European and American womens solid color loose plush womens pants
Item Q&A
春夏浅口蛋卷鞋圆头平底女鞋软底老北京布鞋蝴蝶结开车孕妇单鞋
春夏浅口蛋卷鞋圆头平底女鞋软底老北京布鞋蝴蝶结开车孕妇单鞋
Item Q&A
  • Question : Inquiry related return and exchange from tyr****Oct 02, 2019

  • Question : Inquiry for the item from jad****Sep 23, 2019

    My feet is 23cm in length and 12cm width, which size should I get??

    Answer : [Re] Inquiry for the item from jad****

    37

    Question : [Re] Inquiry for the item from jad****

    Thank you!

    Answer : [Re] Inquiry for the item from jad****

    you're welcome

  • Question : Inquiry for the item from mar****Sep 27, 2019

    Hi Seller, I was like to purchase 2pair of d shoes, silver A n black A, do u hv size 41? Cos there isn't option of size 41,.

    Answer : [Re] Inquiry for the item from mar****

    sorry,dont have,thanks

  • Question : Inquiry for the item from s_s****Sep 26, 2019

    Hi
    My feet is 21cm, slender, do you have size for me

    Answer : [Re] Inquiry for the item from s_s****

    sorry,cant fit,thanks

  • Question : Inquiry for the item from mar****Sep 26, 2019

    Hi my foot length is 22.8cm, and my feet are on the broad side. Should I order size 37?

    Answer : [Re] Inquiry for the item from mar****

    yes,pls choose the size of 37,thanks

+View all Notice, FAQ, Q&A >>
夏季新款 / 甜美 / 包头 / 凉鞋 / 圆头 / 塑料 / 包跟 / 平底 / 时尚 /  果冻鞋 / 沙滩鞋
夏季新款 / 甜美 / 包头 / 凉鞋 / 圆头 / 塑料 / 包跟 / 平底 / 时尚 / 果冻鞋 / 沙滩鞋
Item Q&A
  • Question : Inquiry for the item from cai****Oct 01, 2019

    Hi seller, i usually wear EU41 or CN42 due to foot wide. Do you have size for me?

    Answer : [Re] Inquiry for the item from cai****

    sgd 8.9

    Question : [Re] Inquiry for the item from cai****

    does this mean it is possible to buy size 42?how do i indicate that in the purchase?

    Answer : [Re] Inquiry for the item from cai****

    sorry,dont have the size of 42,thanks

Decleor / beauty, whitening, brightening, VC essence, fleck, moisturizing, vitamin C essence, 1 pack
Decleor / beauty, whitening, brightening, VC essence, fleck, moisturizing, vitamin C essence, 1 pack
Item Q&A
新款韩版 / 休闲 /  凉鞋 /  沙滩鞋 / 情侣凉鞋 / 夏季 / 防滑
新款韩版 / 休闲 / 凉鞋 / 沙滩鞋 / 情侣凉鞋 / 夏季 / 防滑
Item Q&A
春季新款 /  单鞋 / 豆豆鞋 / 韩版 / 圆头 / 百搭 / 绒面 / 休闲单鞋
春季新款 / 单鞋 / 豆豆鞋 / 韩版 / 圆头 / 百搭 / 绒面 / 休闲单鞋
Item Q&A
  • Question : Inquiry for the item from rin****Sep 13, 2019

春夏款 / 飞织网面 / 运动鞋 /  轻便 / 跑步鞋 /   针织网鞋
春夏款 / 飞织网面 / 运动鞋 / 轻便 / 跑步鞋 / 针织网鞋
Item Q&A
  • Question : Inquiry for the item from 234****Sep 20, 2019

    Hi Seller, just received the items, but the order no.303510604 -- give me wrong color of Pink, what I have ordered is Black, in addition, it is dirty in the fore part. Please exchange ?????

    Answer : [Re] Inquiry for the item from 234****

    sorry,we'll check with wharehouse,thanks

    Question : [Re] Inquiry for the item from 234****

    Hi how is the checking?????? Can exchange ????????????

    Answer : [Re] Inquiry for the item from 234****

    sorry,you keep it,we'll refund you sgd 4,can you accept?thanks

    Question : [Re] Inquiry for the item from 234****

    If really can't exchange......OK. Thanks.

    Answer : [Re] Inquiry for the item from 234****

    If really can't exchange......OK. Thanks.

    Question : [Re] Inquiry for the item from 234****

    Please refund immediately. thanks.

    Answer : [Re] Inquiry for the item from 234****

    Please cancel the exchange request in the system,thanks

    Question : [Re] Inquiry for the item from 234****

    Already cancelled, please do refund. Thanks.

    Answer : [Re] Inquiry for the item from 234****

    hi, refund done, through qoo10 system, please check your qmoeny, thanks

  • Question : Inquiry for the item from soo****Sep 13, 2019

    Hi Seller
    Is this shoes cutting big? Normally i wear size 34. If wear 35 will it very loose?

    thank you.

    Answer : [Re] Inquiry for the item from soo****

    hi, normally curting, thanks

  • Question : Inquiry for the item from 242****Sep 02, 2019

Buck Swiss Trolley Case 18-inch backpack male trolley bag high school bag box
Buck Swiss Trolley Case 18-inch backpack male trolley bag high school bag box
Item Q&A
  • Question : Inquiry related delivery from yia****Sep 26, 2019

    May i know why not suitable as school bag?

    Answer : [Re] Inquiry related delivery from yia****

    school bag is too small,thanks

  • Question : Inquiry for the item from yia****Sep 26, 2019

    Is this suitable as trolley school bag?

    Answer : [Re] Inquiry for the item from yia****

    sorry,cant

  • Question : Inquiry for the item from bsy****Jul 02, 2019

    Hi
    Model 8112 does not have a laptop storage compartment by the looks of the pictures.
    Please confirm.

    If not I need one laptop trolley with wheels with laptop storage compartment . Please advise if you have any.
    tx

    Answer : [Re] Inquiry for the item from bsy****

    hi,dont have,thanks

  • Question : Inquiry for the item from bsy****Jul 01, 2019

小白鞋 / 板鞋 /  新款 /  休闲 / 跑步 / 运动鞋
小白鞋 / 板鞋 / 新款 / 休闲 / 跑步 / 运动鞋
Item Q&A
  • Question : Inquiry for the item from viv****Sep 21, 2019

老北京布鞋 / 中老年妈妈鞋 / 轻便 / 透气 / 春季平底 / 软底 / 女鞋 / 透气 / 网面 / 休闲鞋
老北京布鞋 / 中老年妈妈鞋 / 轻便 / 透气 / 春季平底 / 软底 / 女鞋 / 透气 / 网面 / 休闲鞋
Item Q&A
  • Question : Inquiry for the item from mst****Sep 25, 2019

    Please confirm what colour n size u hv as your drop down selection stated u hv stock for all colours n sizes.

    Answer : [Re] Inquiry for the item from mst****

    sorry,dont have,pls apply to refund,we'll follow up,thanks

  • Question : Inquiry for the item from mst****Sep 23, 2019

    Hi, my order no is 303887124. I have not received this shoes yet but had just received my other 3 shoes ordered from you on same day 13 Sept. Please send me my Black 701 in size 37 asap. Pic attached.

    Answer : [Re] Inquiry for the item from mst****

    may i have a pic of what you received?thanks

    Question : [Re] Inquiry for the item from mst****

    Attached pic

    Answer : [Re] Inquiry for the item from mst****

    If no more Black size 37 or 36, can gv me Blue size 37?

    Question : [Re] Inquiry for the item from mst****

    Pic of shoes missing attached. What colour n size u hv left?

    Answer : [Re] Inquiry for the item from mst****

    sorry,the black color is out of stock,we'll give you a refund,thanks

    Question : [Re] Inquiry for the item from mst****

    Can I have Red one then?

    Answer : [Re] Inquiry for the item from mst****

    sorry,dont have now,thanks

女式单鞋 / 韩版 / 纯色 / 夏秋季 / 浅口 / 平跟 / 豆豆鞋 / 女士休闲鞋 / 漆皮女鞋
女式单鞋 / 韩版 / 纯色 / 夏秋季 / 浅口 / 平跟 / 豆豆鞋 / 女士休闲鞋 / 漆皮女鞋
Item Q&A
凉拖鞋 / 大码 / 厚底 / 坡跟 / 拼色 / 夏季新款 / 女鞋
凉拖鞋 / 大码 / 厚底 / 坡跟 / 拼色 / 夏季新款 / 女鞋
Item Q&A
  • Question : Inquiry for the item from 250****Sep 23, 2019

    What is it made of?
    How is the cutting? I usually wear size 37. Should I get the same size?
    What is the height?

    Answer : [Re] Inquiry for the item from 250****

    yes,pls choose 37

鞋子 /   休闲飞织鞋  /  舒适 / 懒人鞋  / 一脚蹬  /   圆头 / 平跟
鞋子 / 休闲飞织鞋 / 舒适 / 懒人鞋 / 一脚蹬 / 圆头 / 平跟
Item Q&A
  • Question : Inquiry for the item from apr****Sep 23, 2019

    hi seller , can i choose men 40 to wear women feet 41 ? i could not find women 41 or 42 size here? pls help me. i like to buy white and black . thanks

    Answer : [Re] Inquiry for the item from apr****

    yes,can

夏季新款 / 小白鞋 / 真皮单鞋 / 平跟软底 / 妈妈鞋 / 防滑平底
夏季新款 / 小白鞋 / 真皮单鞋 / 平跟软底 / 妈妈鞋 / 防滑平底
Item Q&A
  • Question : Inquiry for the item from jan****Sep 21, 2019

    Hi Seller

    Are these shoes wider than usual? I am thinking of getting them for someone with broad feet.

    Are the printed shoes and solid colour shoes of same cutting and width?

    Answer : [Re] Inquiry for the item from jan****

    If feet are wide, it is recommended to choose one yard larger

    Question : [Re] Inquiry for the item from jan****

    Noted. Thank you!

    Answer : [Re] Inquiry for the item from jan****

    you're welcome

【BUY 2 FREE SHIPPING】2019 Wild Baotou Jelly Shoes Women Shoes Flat-bottomed Birds Nest Nets Holes
【BUY 2 FREE SHIPPING】2019 Wild Baotou Jelly Shoes Women Shoes Flat-bottomed Birds Nest Nets Holes
Item Q&A
  • Question : Inquiry related cancel and refund from sus****Sep 19, 2019

    Hi,

    $2 refund?? Seriously?? for this unacceptable items it’s only fair if you give me full refund plus the return shipping fees! I don’t want to keep the shoes anyway.

    Answer : [Re] Inquiry related cancel and refund from sus****

    hi,if you want to full refund,you need return the item,its very trouble,thanks

    Question : [Re] Inquiry related cancel and refund from sus****

    What is your best solution for this matter?

    Answer : [Re] Inquiry related cancel and refund from sus****

    hi,we'll refund you sgd 4 at most,thanks

    Question : [Re] Inquiry related cancel and refund from sus****

    Fine

    Answer : [Re] Inquiry related cancel and refund from sus****

    hi, refund done, though qoo10 system, please check your qmoeny, thanks

  • Question : Inquiry related cancel and refund from sus****Sep 19, 2019

  • Question : Inquiry for the item from sus****Sep 18, 2019

  • Question : Inquiry related return and exchange from ail****Aug 21, 2019

    Can I do an exchange? I ordered 38 but it's too small for me, so now I don't know what to do with 2 pairs of shoes I can't fit into :(

    Answer : [Re] Inquiry related return and exchange from ail****

    hi,if you want to exchange,you need bear the shipping fee,thanks

  • Question : Inquiry for the item from eri****Aug 20, 2019

+View all Notice, FAQ, Q&A >>
Toner remover, makeup water, aloe vera water solution, moisturizing water, spray, shrink pores, men
Toner remover, makeup water, aloe vera water solution, moisturizing water, spray, shrink pores, men
Item Q&A
  • Question : Inquiry for the item from jem****Sep 16, 2019

    Hi. What is the ingredients in the product and the percentage of aloe Vera?

    Answer : [Re] Inquiry for the item from jem****

    sorry,this item is out of stock now,thanks

【BUY 4 FREE SHIPPING】Pet supplies / dog physiology pants / dog diapers / male dog diaper Teddy diapers
【BUY 4 FREE SHIPPING】Pet supplies / dog physiology pants / dog diapers / male dog diaper Teddy diapers
Item Q&A
  • Question : Inquiry related cancel and refund from may****Sep 14, 2019

    Could you please do a refund? The item was not delivered as claim by dispatch person, it has been dropped off

    Answer : [Re] Inquiry related cancel and refund from may****

    hi, status show delived, you may call (by/at) Neo.JunHao
    (Contact no.: 9128-6303) to check, thanks

  • Question : Inquiry for the item from Jim****Apr 02, 2019

    Hi. My female dog waist is 60
    Cm . What size shall I buy for her ??

    Answer : [Re] Inquiry for the item from Jim****

    what's the weight of your dog?thanks

老北京布鞋  / 春秋季 / 韩版 / 百搭 / 休闲运动鞋  / 平底网面 / 透气 / 轻便 / 夏季网鞋
老北京布鞋 / 春秋季 / 韩版 / 百搭 / 休闲运动鞋 / 平底网面 / 透气 / 轻便 / 夏季网鞋
Item Q&A
  • Question : Inquiry for the item from mst****Sep 12, 2019

    For no 2 Black, if my feet is 22cm, what size should I choose if I wearing with socks? Is measurements stated for outer sole or inner sole?

    Answer : [Re] Inquiry for the item from mst****

    choose size 36 ,thanks

Swimsuit /      Swimsuit Female Split Short Sleeve Flat Angle Conservative Small Breast Swimsuit
Swimsuit / Swimsuit Female Split Short Sleeve Flat Angle Conservative Small Breast Swimsuit
Item Q&A
  • Question : Inquiry for the item from sls****Sep 11, 2019

    Why is it more expensive? From$13.90 to $55+?

    Answer : [Re] Inquiry for the item from sls****

    sorry

  • Question : Inquiry for the item from sls****Sep 10, 2019

    What is the design for colour 13 that is left in the store?

    Answer : [Re] Inquiry for the item from sls****

    hi,we'll udpate the listing,pls check later,thanks

春夏新款   / 懒人鞋 / 平底 / 尖头 / 厚底 / 休闲 / 单鞋
春夏新款 / 懒人鞋 / 平底 / 尖头 / 厚底 / 休闲 / 单鞋
Item Q&A
  • Question : Inquiry for the item from xin****Aug 31, 2019

    If the size is wrong can I exchange?

    Answer : [Re] Inquiry for the item from xin****

    yes,can,but you need bear the shipping fee,thanks

    Question : [Re] Inquiry for the item from xin****

    How to exchange n the shipping fee how much?

    Answer : [Re] Inquiry for the item from xin****

    hi, you can che the cost with singposrt, thanks

    Question : [Re] Inquiry for the item from xin****

    Ok

    Answer : [Re] Inquiry for the item from xin****

    thanks

  • Question : Inquiry for the item from hlk****Aug 22, 2019

    Is the back of heel soft/flexible?

    Answer : [Re] Inquiry for the item from hlk****

    hi,not flexible,thanks

  • Question : Inquiry related delivery from cec****Aug 20, 2019

    Hi, possible to ship out today Or tomorrow? Thanks

    Answer : [Re] Inquiry related delivery from cec****

    Hello, normal within 48 hours of the goods issued, about 7 working days to receive the goods, thank you!

  • Question : Inquiry for the item from kin****Aug 20, 2019

    Just asking will Section B cause safety issues in the escalator? Thanks a million.

    Answer : [Re] Inquiry for the item from kin****

    hi,not

  • Question : Inquiry for the item from bob****Aug 20, 2019

    My feet are 23 cm long. What size do I select for item B?

    Answer : [Re] Inquiry for the item from bob****

    36