Q&A board

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Q & A Lists
Item Question & Answer
★2018 New  2nd Gen ★ Child Bed Rail/Child Bed Fence/Baby Bed Rail/Bed Fence/Bed Guard /Baby Gift
★2018 New 2nd Gen ★ Child Bed Rail/Child Bed Fence/Baby Bed Rail/Bed Fence/Bed Guard /Baby Gift
Item Q&A
  • Question : Inquiry for the item from san****Apr 25, 2019

  • Question : Inquiry for the item from wee****Apr 23, 2019

  • Question : Inquiry for the item from oiu****Apr 22, 2019

    1. Queen size mattress which size is suit? I put the mattress on the floor, without the bed frame ( see pic attached), so is those bed rails suit ? #2 how soon I can get the product once pay ? #3 cAn exchange if not suit ? #4 will come with the L shape connector ?Thanks

    Answer : [Re] Inquiry for the item from oiu****

    Hi, for queen size, you should order one 1.8m x 2 + 1.5m for type B and type C. You may receive it within 2 days. You can come to exchange directly or exchange by qxpress. There will be L shape coming along. Thanks a lot

  • Question : Inquiry for the item from dre****Apr 17, 2019

  • Question : Inquiry for the item from cha****Apr 15, 2019

    Are u able to give me one L connector? I bought 2 panels previously. Now wishes to buy 1 more. Pls respond ASAP as I want to buy now

    Answer : [Re] Inquiry for the item from cha****

    Hi, ok. No problem. You can order it now and leave a msg here. We will send it to ou with the L connector. Thanks

    Question : [Re] Inquiry for the item from cha****

    Hi I have purchased 1.8m kde pink bed guard. Stated in comment to attached a L connector. Cart No : 126379204.
    Thanks

    Answer : [Re] Inquiry for the item from cha****

    Hi, kde design inside the box got the connectors, thanks

+View all Notice, FAQ, Q&A >>
【2017 New】Foldable table / computer laptop study desk/CROSS PC TABLE
【2017 New】Foldable table / computer laptop study desk/CROSS PC TABLE
Item Q&A
  • Question : Inquiry related delivery from pig****Apr 26, 2019

  • Question : Inquiry for the item from my8****Apr 21, 2019

  • Question : Inquiry for the item from mar****Apr 12, 2019

    Hi when will new stocks for the white pine table be available?

    Answer : [Re] Inquiry for the item from mar****

    Hi, stock will be in by this coming Mon or Tue, thanks a lot

  • Question : Inquiry for the item from chr****Apr 02, 2019

    Hello
    When can you restock for the white pine 81cm one?
    Can I place order now but you deliver the white pine color for me before the sales price ended?

    Answer : [Re] Inquiry for the item from chr****

    Hi, stock will be in within 2 weeks, you may send us a msg after 10 days, we will try to arrange, thanks

    Question : [Re] Inquiry for the item from chr****

    Then is just nice, can send with two weeks
    So within the two weeks are you able to restock the white pine color foldable table? If yes, can I change that color instead?

    Answer : [Re] Inquiry for the item from chr****

    I have placed the order.
    If within the two weeks you can restock can I change to white pine Color?

    Question : [Re] Inquiry for the item from chr****

    HI, ok, noted, thanks a lot

  • Question : Inquiry related delivery from jam****Mar 25, 2019

    Hello seller

    Any self. Pick up ?

    Answer : [Re] Inquiry related delivery from jam****

    Hi, may we know what size and color you need? we check stock first, thanks a lot

    Question : [Re] Inquiry related delivery from jam****

    100 cm ... white

    Answer : [Re] Inquiry related delivery from jam****

    Hi, yes. We have instock. Thanks a lot

    Question : [Re] Inquiry related delivery from jam****

    Where’s your location for self pick up?

    Answer : [Re] Inquiry related delivery from jam****

    Hi, our address is ECO-TECH@SUNVIEW 1 SUNVIEW ROAD #08-69, 627615. Thanks a lot

+View all Notice, FAQ, Q&A >>
★Ready Stock★【2017 New】Full-length mirror/Full-Body Size/Standing mirror/wooden solid pier glass
★Ready Stock★【2017 New】Full-length mirror/Full-Body Size/Standing mirror/wooden solid pier glass
Item Q&A
  • Question : Inquiry related delivery from hef****Apr 26, 2019

  • Question : Inquiry for the item from ser****Apr 05, 2019

  • Question : Inquiry for the item from sca****Feb 03, 2019

  • Question : Inquiry for the item from joc****Jan 02, 2019

    Hi, can this mirror wall mount.

    Answer : [Re] Inquiry for the item from joc****

    HI, yes, can, thanks

  • Question : Inquiry for the item from cha****Sep 22, 2018

+View all Notice, FAQ, Q&A >>
【Ikea-like Table】Study Computer/Table Space Saving Office Study Desk Student Laptop PC Coffee Side
【Ikea-like Table】Study Computer/Table Space Saving Office Study Desk Student Laptop PC Coffee Side
Item Q&A
  • Question : Inquiry related delivery from hef****Apr 26, 2019

  • Question : Inquiry related delivery from 260****Apr 06, 2019

    Can arrange for weekend delivery? I'm OK with additional charges on weekend delivery. Let me know before I place order.

    Answer : [Re] Inquiry related delivery from 260****

    Hi, ok, can, but pls send us a msg after you placed the order, so we can arrange, thanks a lot

  • Question : Inquiry related delivery from loo****Mar 31, 2019

  • Question : Inquiry related delivery from nur****Mar 26, 2019

    Can I choose delivery day? As always worlong and nobody home

    Answer : [Re] Inquiry related delivery from nur****

    Hi, we can not confirm the delivery time. When is your prefered time? We can deliver it to you directly with extra charge. Thanks a lot

    Question : [Re] Inquiry related delivery from nur****

    And how much is the charges? Prefer delivery on sunday after 3pm to woodlands

    Answer : [Re] Inquiry related delivery from nur****

    hi, sorry. We did not see your message. Please let us know if the night time is ok for you. Thanks a lot

  • Question : Inquiry for the item from ezz****Mar 14, 2019

+View all Notice, FAQ, Q&A >>
【New Arrival】Foldable PVC Frame Mahjong Table / Premium Wood Frame Mahjong Table
【New Arrival】Foldable PVC Frame Mahjong Table / Premium Wood Frame Mahjong Table
Item Q&A
【Ready Stock】DIY Magnetic Mosquito / Insect Screen Kit window netting mosquito net mesh/anti dengue
【Ready Stock】DIY Magnetic Mosquito / Insect Screen Kit window netting mosquito net mesh/anti dengue
Item Q&A
  • Question : Inquiry for the item from 235****Apr 25, 2019

    Do you sell extra PVC strip

    Answer : [Re] Inquiry for the item from 235****

    Hi, you can order it from the following link. Thanks a lot

    https://www.qoo10.sg/item/LUCKYBABYMUMMY-PVC-STRIP-FRAME-MAGNETIC-CLIP-MAGNETIC-STRIP-WITH-3M-ADHESIVE/494135485

    Question : [Re] Inquiry for the item from 235****

    It doesn't come with the corners? As in 1 set of frame?

  • Question : Inquiry for the item from Ang****Apr 24, 2019

  • Question : Inquiry related delivery from yit****Apr 23, 2019

    Hi, do u all provide self collection?

    Answer : [Re] Inquiry related delivery from yit****

    Hi, this item now cannot self collect, coz we need time to prepare, thanks a lot

  • Question : Inquiry for the item from jen****Apr 20, 2019

    hi..attached is the measurement so which one is suitable? thank u

    Answer : [Re] Inquiry for the item from jen****

    Hi, you may order slight bigger size, like 70cm by 70cm, and 120cm by 150cm, thanks

    Question : [Re] Inquiry for the item from jen****

    okie..thanks ya

    Answer : [Re] Inquiry for the item from jen****

    No prob, thanks

    Question : [Re] Inquiry for the item from jen****

    hi...sorry ar wad is mesh colour n pvc colour ?

    Answer : [Re] Inquiry for the item from jen****

    Hi, you may choose the color you want for the mesh, and the frame, thanks

  • Question : Inquiry for the item from tng****Apr 20, 2019

    Do u have for full length window ?

    Answer : [Re] Inquiry for the item from tng****

    Hi, may we know how long is the window? we check, thanks

    Question : [Re] Inquiry for the item from tng****

    Yet to measure but for landed balcony
    Do u do installation too?

    Answer : [Re] Inquiry for the item from tng****

    Hi, sorry we donot do installation, but it is quite easy, thanks

+View all Notice, FAQ, Q&A >>
ALL-WOOD Computer Table / Study Table / Desktop / Study Desk / Computer Desk
ALL-WOOD Computer Table / Study Table / Desktop / Study Desk / Computer Desk
Item Q&A
  • Question : Inquiry for the item from 261****Apr 26, 2019

  • Question : Inquiry related delivery from mel****Apr 22, 2019

    Hi there, am I able to arrange for delivery on weekday nights or during the weekend?

    Answer : [Re] Inquiry related delivery from mel****

    Hi,sorry for q10 orders, all will be sent via qxpress,they donot allow us to arrange the delivery date or time,since they need to arrange by themselves, but you do can check and arrange after your order has been shipped out by calling their hotline @6661-9100,thanks a lot :)

  • Question : Inquiry for the item from sus****Apr 19, 2019

    Hi,

    Can you provide the measurement of the lower part of the table, thank you.

    Answer : [Re] Inquiry for the item from sus****

    Hi, it is about 30cm. Thanks a lot

  • Question : Inquiry for the item from zts****Apr 18, 2019

    Hi what is the width of table.

    Answer : [Re] Inquiry for the item from zts****

    Hi, width is 40cm for 80cm design, and 45cm for 100cm design, thanks

  • Question : Inquiry related delivery from 238****Apr 15, 2019

    Can I order today but I request delivery on 24/4/19 afternoon? Usually day time nobody at home unless pre-arrange and I onleave.

    Answer : [Re] Inquiry related delivery from 238****

    Hi, better order 2 days before the day you need, coz q10 may not allow orders delay for so long, thanks

+View all Notice, FAQ, Q&A >>
★Authentic ChildStar 75/100cm Height★Fit  57-300cm/Steel premium safety gate for baby Kids/Door Fenc
★Authentic ChildStar 75/100cm Height★Fit 57-300cm/Steel premium safety gate for baby Kids/Door Fenc
Item Q&A
  • Question : Inquiry for the item from dal****Apr 26, 2019

  • Question : Inquiry related return and exchange from anu****Apr 16, 2019

  • Question : Inquiry for the item from dal****Apr 22, 2019

    Hi i’m looking at 162cm and 92cm. How should I order?

    Answer : [Re] Inquiry for the item from dal****

    Hi, for 162cm, you should order one large gate + one 56cm + 28cm extension + 2 pairs fastener. For 92cm, you should order one large gate + 14cm extension. Thanks a lot

  • Question : Inquiry related return and exchange from fio****Apr 17, 2019

  • Question : Inquiry for the item from pro****Apr 18, 2019

    Hi there. My kitchen door width is 86cm top bottom. What option should i take

    Answer : [Re] Inquiry for the item from pro****

    Hi, pls see attached, thanks

    Question : [Re] Inquiry for the item from pro****

    So i have to choose 1 Large gate and extend 7cm correct?

    Answer : [Re] Inquiry for the item from pro****

    hi, yes. Correct. Thanks a lot

+View all Notice, FAQ, Q&A >>
Foldable Sofabed / Foldable Sofa / Foldable Mattress/Lazy/Folding
Foldable Sofabed / Foldable Sofa / Foldable Mattress/Lazy/Folding
Item Q&A
  • Question : Inquiry for the item from can****Apr 25, 2019

    Hi Seller

    Possible to arrange self collection ? If can, may I know your address please ?

    Thanks

    Answer : [Re] Inquiry for the item from can****

    Hi, yes, can but stock is arriving by next Mon, you may check again before you come down to buy, thanks

    Question : [Re] Inquiry for the item from can****

    Hi Seller.
    Next Monday is 29 Apr?
    May I know your shop location please ?

  • Question : Inquiry for the item from ama****Apr 16, 2019

    What is the thickness of the mattress when open up?
    And also , The length and breath measurement?
    Thanks

    Answer : [Re] Inquiry for the item from ama****

    Hi, you may check all the sizes from our listing, thanks a lot

  • Question : Inquiry for the item from ale****Apr 15, 2019

    It says there are 6 Qty for grey. Can I confirm if grey is in stock and how long will it take to deliver?

    Answer : [Re] Inquiry for the item from ale****

    Hi, grey color is coming 2 weeks later, you may check the release date, thanks a lot

  • Question : Inquiry for the item from Zie****Apr 12, 2019

  • Question : Inquiry for the item from 242****Apr 12, 2019

    Hi is grey color in stocks and when is it available to ship? It is stated that available to ship date is 3 May 2019.

    Answer : [Re] Inquiry for the item from 242****

    Hi, sorry grey no more stock, rose pink still have, others will be coming then, thanks a lot

+View all Notice, FAQ, Q&A >>
【New】Foldable table / computer laptop study desk/CROSS PC TABLE
【New】Foldable table / computer laptop study desk/CROSS PC TABLE
Item Q&A
  • Question : lwl****会员的咨询。Apr 25, 2019

  • Question : Inquiry for the item from rrz****Apr 22, 2019

    Hi, where can I get the foldable bookshelf?

    Answer : [Re] Inquiry for the item from rrz****

    Hi, sorry we donot sell the shelf, thanks

  • Question : Inquiry related delivery from eve****Apr 15, 2019

  • Question : Inquiry for the item from gua****Apr 06, 2019

    Can the table take 8kg weight?

    Answer : [Re] Inquiry for the item from gua****

    HI, yes, can, thanks

  • Question : Inquiry related delivery from t_e****Mar 28, 2019

+View all Notice, FAQ, Q&A >>
【New Arrival】Korean Washing Machine rack/2 tier Laundry basket/space saving storage organizer
【New Arrival】Korean Washing Machine rack/2 tier Laundry basket/space saving storage organizer
Item Q&A
  • Question : Inquiry for the item from yua****Apr 25, 2019

  • Question : Inquiry for the item from jlu****Apr 17, 2019

    What is the maximum weight it can hold per tier for e washing machine rack?

    Answer : [Re] Inquiry for the item from jlu****

    Hi, it can hold about 20kg. Thanks a lot

  • Question : Inquiry for the item from 260****Apr 12, 2019

  • Question : Inquiry related return and exchange from ann****Mar 20, 2019

    Order no. 291937637

    Hi, can I return the product to you? And get a refund? The baskets are too small for my usage. Thanks

    Answer : [Re] Inquiry related return and exchange from ann****

    Hi, ok, you may click return, and pack the item in good conditon, will refund after we receive the item, thanks

    Question : [Re] Inquiry related return and exchange from ann****

    Thanks for your prompt respond. Have request to return on 22nd Mar. Thanks.

    Answer : [Re] Inquiry related return and exchange from ann****

    Hi, OK. Please let us know once it is collected. Thanks a lot

    Question : [Re] Inquiry related return and exchange from ann****

    Hi, just saw your reply. q express had collected on 22nd Mar. When will I be receiving the refund? Thank you.

    Answer : [Re] Inquiry related return and exchange from ann****

    Hi, we have processed the refund just now. Please check it. Thanks a lot

  • Question : Inquiry for the item from kat****Dec 01, 2018

    The second shelf has no stopper! What is happening?

    Answer : [Re] Inquiry for the item from kat****

    Hi can you please answer asap regarding the rack? The lower doesn't have a stopper to hold the rack's position. I need to know if there are missing parts?

    Question : [Re] Inquiry for the item from kat****

    Hi, there is no stopper for the second shelf. The second shelf can be installed directly. Thanks a lot

    Answer : [Re] Inquiry for the item from kat****

    Hi thanks. But the lower shelf just keep slipping down and can't hold anything at all. The shelf is set up according to the instructions but the lower shelf just doesn't hold up. Can you tell me why?

    Question : [Re] Inquiry for the item from kat****

    Hi appreciate if can get a reply soon on this. The lower simply cannot hold still no matter what I do

    Answer : [Re] Inquiry for the item from kat****

    Hi please reply asap on what is the solution to the lower rack. If it requires you to exchange and send me another one, kindly let me know. Otherwise I will just report this purchase with Qoo10 and I don't wish to.

    Question : [Re] Inquiry for the item from kat****

    Hi, we will check it and send if there are the joints. Thanks a lot

    Answer : [Re] Inquiry for the item from kat****

    How? Managed to track and see to solve the issue after 3 months?

    Question : [Re] Inquiry for the item from kat****

    Hi, there should be round circle in the package. Did you receive that? Thanks a lot

+View all Notice, FAQ, Q&A >>
★100% Authentic ChildStar★DIY Safety Play Pen for Baby/ Pets/ Kids/.Yard/ Fence Steel/Dog
★100% Authentic ChildStar★DIY Safety Play Pen for Baby/ Pets/ Kids/.Yard/ Fence Steel/Dog
Item Q&A
  • Question : Inquiry for the item from gre****Apr 25, 2019

  • Question : Inquiry for the item from 212****Apr 11, 2019

  • Question : Inquiry for the item from sce****Apr 04, 2019

    Does this allow for securing to the wall and do you provide the adaptors?

    Answer : [Re] Inquiry for the item from sce****

    Hi, https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=480422432, this one is to install with the wall, thanks a lot

  • Question : Inquiry for the item from 226****Mar 28, 2019

  • Question : Inquiry for the item from fsn****Mar 28, 2019

    Hi, your $13.80 is only the fence or together with the main gate also?

    Answer : [Re] Inquiry for the item from fsn****

    Hi, pls refer to the options, price is the basic price for the cheapest item accessories, thanks a lot

+View all Notice, FAQ, Q&A >>
【Ready Stock】Kitchen Rack/ Storage Organizer/Holder Adjustable Shelf/Shelving Cabinet/Microwave
【Ready Stock】Kitchen Rack/ Storage Organizer/Holder Adjustable Shelf/Shelving Cabinet/Microwave
Item Q&A
  • Question : Inquiry for the item from mr.****Apr 25, 2019

  • Question : Inquiry for the item from fei****Apr 13, 2019

    Item type D stock availability? Please advice. Thank you.

    Answer : [Re] Inquiry for the item from fei****

    Hi, there should be two in stock. We need to check the color first. Which color do you prefer? Thanks a lot

    Question : [Re] Inquiry for the item from fei****

    Wine color..

    Answer : [Re] Inquiry for the item from fei****

    Hi, sorry wine color no more, now we have beige and walnut color, just updated the stock online, you may order accordingly, thanks a lot

  • Question : Inquiry related delivery from ivy****Mar 26, 2019

    Hi , seller .after I finished payment , I realised I chose SingPost normal mail .so how Long will u send if it’s normal mail ?

    Answer : [Re] Inquiry related delivery from ivy****

    Hi, we will send by qxpress, thanks a lot

  • Question : Inquiry for the item from 233****Mar 15, 2019

  • Question : Inquiry for the item from kaw****Jan 27, 2019

    Hi,

    Please advise how much for installation.

    Thanks.

    Answer : [Re] Inquiry for the item from kaw****

    Hi, sorry we donot do installation, thanks

+View all Notice, FAQ, Q&A >>
【Stock in SG】Clothes Drying Rack/ Laundry rack/Stainless Steel Clothes Hanger/Foldable Drying
【Stock in SG】Clothes Drying Rack/ Laundry rack/Stainless Steel Clothes Hanger/Foldable Drying
Item Q&A
  • Question : 来自awh****会员的商品咨询。Apr 25, 2019

    请问这款有货吗?我可以选送货日期吗?多少重量呢?谢谢🙏🏻

    Answer : [Re] 来自awh****会员的商品咨询。

    Hi, we have it instock. We will send out within 2 days. You may receive it in about 2-3 days. The weight is about 7kg. Thanks a lot

  • Question : Inquiry related return and exchange from dee****Apr 23, 2019

  • Question : Inquiry for the item from buz****Apr 10, 2019

  • Question : Inquiry related cancel and refund from hnf****Mar 24, 2019

  • Question : Inquiry for the item from yij****Mar 25, 2019

    Hi, when would you have re-stock for type b?

    Answer : [Re] Inquiry for the item from yij****

    HI, sorry type b now no more, it is quite similar as type F, you may check, thanks

+View all Notice, FAQ, Q&A >>
【Basic Cube Storage】DIY Modular Cube Storage Cabinet System Rack/Box/Storage/ Shelf/Wardrobe
【Basic Cube Storage】DIY Modular Cube Storage Cabinet System Rack/Box/Storage/ Shelf/Wardrobe
Item Q&A
  • Question : Inquiry for the item from adm****Apr 25, 2019

    What is the difference between 3 by 4 and deep 3 by 4?

    Answer : [Re] Inquiry for the item from adm****

    Hi, deep design is more deep, the panel size is 35*45cm, thanks

  • Question : Inquiry related delivery from col****Mar 12, 2019

  • Question : Inquiry for the item from joe****Jan 03, 2019

  • Question : Inquiry from yan****Dec 10, 2018

    Hi, may I request to self pick up? May I know where is your office or warehouse?

    Answer : [Re] Inquiry from yan****

    Hi, our location is ECO-TECH@SUNVIEW 1 SUNVIEW ROAD #08-69, 627615. Thanks a lot

    Question : [Re] Inquiry from yan****

    Ok. I would like to self collect the 4 by 4 cubes with 2 rails. What is the operating hours?

    Answer : [Re] Inquiry from yan****

    Hi, you may come during 10am to 3pm, let us know before you come down, so we can arrange, thanks a lot

    Question : [Re] Inquiry from yan****

    Sure. I will be making payment there. Do you accept Credit Card or Nets?

    Answer : [Re] Inquiry from yan****

    Hi, no. We only accept cash or pay now, paylar. Thanks a lot

  • Question : 35 x 45 iron meshNov 10, 2018

    Do you sell the 35 x 45 iron mesh? I want more sturdy shelf to store heavier stuff

    Answer : [Re] 35 x 45 iron mesh

    Hi, we dont have. The mesh is not good actually and got rust later. It has similar loading bear with the orginal one. Thanks a lot

+View all Notice, FAQ, Q&A >>
【Ceiling Mounted】 String Chain Laundry Drying Rack Best Selling in KOREA/Clothes Laundry
【Ceiling Mounted】 String Chain Laundry Drying Rack Best Selling in KOREA/Clothes Laundry
Item Q&A
  • Question : Inquiry for the item from Sra****Apr 25, 2019

    Hi ,
    Can this rods fit in Singapore HDB type cloth dryer rack

    Answer : [Re] Inquiry for the item from Sra****

    Hi, can no problem. Thanks a lot

  • Question : Inquiry for the item from yvl****Apr 24, 2019

    Hi, one of the arms of the laundry rack has broken off due to the rusting of the button buckle, so the laundry rack cannot retract now. Please see photos attached. In fact all 4 button buckles on the Bottom of the laundry rack is rusted after around 1 year + of use. Do you have the spare parts of the button buckles that i can go to buy from your shop ? i would like to replace all the rusty ones so would like to buy several of this spare part to change out. Please let me know asap. Thanks.

    Answer : [Re] Inquiry for the item from yvl****

    Hi, sorry. We dont have spare parts. Thanks a lot

  • Question : Inquiry for the item from 233****Apr 11, 2019

  • Question : Inquiry for the item from Fre****Apr 07, 2019

    Boss can I do a cash n carry? Can u have your address?

    Answer : [Re] Inquiry for the item from Fre****

    Hi, sorry this item now can only do delivery, thanks a lot

  • Question : Inquiry for the item from chu****Apr 01, 2019

+View all Notice, FAQ, Q&A >>
【New】 Metal Foldable Pet safety gate/Pet Fence 70cm / 80cm Height 6 Panel per set(with Gate)
【New】 Metal Foldable Pet safety gate/Pet Fence 70cm / 80cm Height 6 Panel per set(with Gate)
Item Q&A
  • Question : Inquiry for the item from unk****Apr 25, 2019

  • Question : Inquiry for the item from pan****Apr 23, 2019

  • Question : Inquiry for the item from unk****Apr 17, 2019

  • Question : Inquiry for the item from kai****Apr 01, 2019

    Hi!! The dog I am get is a baby and I am wanting to crate train it (means I would want to try to have it go in by itself). However, I am afraid that the opening for the dog at the bottom will be too tall. May I know about how tall it will be?

    Answer : [Re] Inquiry for the item from kai****

    Hi, it is about 20cm height. Thanks a lot

    Thanks
    (Apr 01, 2019 21:38)

  • Question : Inquiry for the item from Ken****Mar 16, 2019

    Hi there,

    Like to check will the paint come off if my dog scratch it for a long term?

    Answer : [Re] Inquiry for the item from Ken****

    Hi, nope, thanks

+View all Notice, FAQ, Q&A >>
【KIDS GIFT】[Paw Patrol Toy] 6pcs/8pcs Paw Patrol action car set with box
【KIDS GIFT】[Paw Patrol Toy] 6pcs/8pcs Paw Patrol action car set with box
Item Q&A
  • Question : Inquiry for the item from icu****Mar 27, 2019

    I got the fox instead of the white with spots dog. Please send me that.

    Answer : [Re] Inquiry for the item from icu****

    Hi, sorry. This new batch is like this. We also dont have the dog in our current stock. Thanks a lot

    Question : [Re] Inquiry for the item from icu****

    Huh then how come it s not stated anywhere that the Fox will be given instead of the white dog? It’s not what I intended to purchase

    Answer : [Re] Inquiry for the item from icu****

    Hi, sorry we also just realize this, coz our supplier said the other dog design now no stock, we are sorry for this, you may return if really cannot accept, we will refund you, thanks

    Question : [Re] Inquiry for the item from icu****

    When will the dog design come in

    Answer : [Re] Inquiry for the item from icu****

    Hi, will not be in very soon, should be after one month, thanks a lot

    Question : [Re] Inquiry for the item from icu****

    Keep me updated thanks

    Answer : [Re] Inquiry for the item from icu****

    No prob, thanks a lot

  • Question : Inquiry for the item from a_d****Apr 16, 2019

    Hi, which set does not come with Marshall ?

    Answer : [Re] Inquiry for the item from a_d****

    Hi, type B, thanks

  • Question : Inquiry related delivery from 260****Mar 24, 2019

  • Question : Inquiry for the item from ale****Mar 24, 2019

    Hi! Can i check if it is possible to just buy 1 of the cars? Thanks

    Answer : [Re] Inquiry for the item from ale****

    Hi, sorry. We dont sell it separately. Thanks a lot

  • Question : Inquiry for the item from sal****Mar 06, 2019

    Hi my item arrived with a Fox instead of Marshall. Possible to send me the marshal pup instead

    Answer : [Re] Inquiry for the item from sal****

    Hi, sorry current batch stock seems all like this, we donot have extra, thanks for understanding

+View all Notice, FAQ, Q&A >>
★ Foldable Storage Stools /Storage Ottomans / Chairs / Sofa / Stools / Storage Sofa
★ Foldable Storage Stools /Storage Ottomans / Chairs / Sofa / Stools / Storage Sofa
Item Q&A
  • Question : Inquiry for the item from koh****Apr 24, 2019

【Glass TeaPot Set】Borosilicate Glass Tea Pot Set/Heat Resistant Glass Teapot  TeaPot Set/Gift Idea
【Glass TeaPot Set】Borosilicate Glass Tea Pot Set/Heat Resistant Glass Teapot TeaPot Set/Gift Idea
Item Q&A
  • Question : Inquiry for the item from woo****Apr 24, 2019

    Hi seller, would like to check if u sell only the teapot cover? I broke mine. Thanks.

    Answer : [Re] Inquiry for the item from woo****

    Hi, sorry we donot sell separately, thanks a lot

  • Question : Inquiry for the item from jov****Apr 22, 2019

    Hi, when will you restock warmer A? Tq

    Answer : [Re] Inquiry for the item from jov****

    HI, we still have and just updated the stock, thanks a lot

  • Question : Inquiry for the item from lin****Apr 09, 2019

    Can hot boiling water of 100 degree celcius be poured into the pot?

    Answer : [Re] Inquiry for the item from lin****

    Hi, yes, can, thanks

  • Question : Inquiry for the item from bes****Mar 12, 2019

    Do u sell the box thst contain tea pot warmer n 6 cup

    Answer : [Re] Inquiry for the item from bes****

    Hi, sorry, we dont have. Thanks

  • Question : Inquiry for the item from pie****Feb 21, 2019

    hi

    can i check i actually do not need the warmer why am i charge $7.00 and suppose to have a free gift (candle) but did not received anything can you please explain

    Answer : [Re] Inquiry for the item from pie****

    Please check

    Question : [Re] Inquiry for the item from pie****

    Hello please reply back to me.......

    Answer : [Re] Inquiry for the item from pie****

    Hello why no reply my item , is by Monday not reply I will complain to Qoo10.

    Question : [Re] Inquiry for the item from pie****

    Hi, that is for teapot. The free gift is the candle used for warmer. If you dont need that warmer, the candle can not be used at all. Thanks a lot

    Answer : [Re] Inquiry for the item from pie****

    I ask why I must extra pay $7 hello? Free gift is warmer but I can use for other ok,

    Question : [Re] Inquiry for the item from pie****

    Please reply why I must pay extra $7 ?

    Answer : [Re] Inquiry for the item from pie****

    Hi, that S$7 is for teacups. Without the teacups, the prices for teapots will be 8.8. Thanks a lot

    Question : [Re] Inquiry for the item from pie****

    Hello please see the attachment your item say choose warmer? Now you say for the teacups? Cheating people.....reply pleas explain

    Answer : [Re] Inquiry for the item from pie****

    Hi, one teapot is 8.8, one set of teacups is 7, one warm is 2 dollar more. The 7 is for teacups and the candle is along with the warmer. If you really can not accept it, you can return it. Thanks a lot. We dont do any cheating business. Sorry about that.

    Question : [Re] Inquiry for the item from pie****

    Hi, now your side can say any think ,is ok I will report to the CASE . Thank

    Answer : [Re] Inquiry for the item from pie****

    Hi , now your side can sell anything is ok I will report to the CASE thank

    Question : [Re] Inquiry for the item from pie****

    Hi, may we know what you wanna report? we have sold this item for more than 2 years, all options states clearly, and no confuses from any customer so far, may we know where you donot understand?

    Answer : [Re] Inquiry for the item from pie****

    Are you sure options states clearly? your 4 teacups $7 ? but in your Teacups A or B not say need to pay extra ? only at option choose warmer: Warm A + $9 - Qty:54 / Warm B + $11- Qty:57 and Not Required + $7 -Qty 56 can your side explain what this? i want to check with your side are you sure the warmer is $2.00? please check the photo i send to your on 27/02/2019 @ 08:24:51AM (CHOOSE WARMER PLEASE SELECT) Your side not say Teacups must pay add.....

    Question : [Re] Inquiry for the item from pie****

    Hi, price in the end is the total piece of all the options you chose, it is not the price for each option, you may check the total price, it is not wrong, thanks