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Q & A Lists
Item Question & Answer
Hardcase 8 Wheel Spinner ABS Expandable Luggage Trolley Case 20/24/28 inch
Hardcase 8 Wheel Spinner ABS Expandable Luggage Trolley Case 20/24/28 inch
Item Q&A
  • Question : Inquiry related delivery from mou****Jun 16, 2019

  • Question : Inquiry for the item from for****Jun 11, 2019

    Hi, is the zipper double coil-anti theft kind?

    Answer : [Re] Inquiry for the item from for****

    Hi, no this is regular zippers. We have anti theft zipper luggage on https://www.qoo10.sg/shop/luggage_outlet

    Thanks

  • Question : Inquiry for the item from inn****Jun 07, 2019

    Hi seller, will you restock 20" silver?

    Answer : [Re] Inquiry for the item from inn****

    Hi, sorry we do not have plans to restock this item. Thank you.

  • Question : Inquiry for the item from tli****May 14, 2019

  • Question : Inquiry related delivery from bab****Apr 16, 2019

    Hi..if payment done today when can I received this luggage?as I need it on Monday.

    Answer : [Re] Inquiry related delivery from bab****

    Already inquiries replied. Thank you.

+View all Notice, FAQ, Q&A >>
★Zipper vs Aluminium!★Hardcase 8 Wheel Spinner Expandable Polycarbonate Luggage Trolley Case TSA loc
★Zipper vs Aluminium!★Hardcase 8 Wheel Spinner Expandable Polycarbonate Luggage Trolley Case TSA loc
Item Q&A
  • Question : Inquiry for the item from jac****Jun 14, 2019

    How much weight can design 2 size 28 inch carry?

    Answer : [Re] Inquiry for the item from jac****

    Also, what material is the luggage? Is it 100% polycarbonate?

    Question : [Re] Inquiry for the item from jac****

    Hi, 28 inch is the typical large size luggage you see in stores, we do not measure the exact weight it can take. It is made of polycarbonate material. Thank you.

  • Question : Inquiry for the item from ser****May 16, 2019

    Hi
    Do u have Matt Silver ? The gloss type is easily scratched ?
    Thks!

    Answer : [Re] Inquiry for the item from ser****

    Hi,

    For these 2 designs the actual case is glossy and reflective, with 2 layers of film on the case during manufacturing/shipping process to protect against accidental abrasion. Sorry we do not have matt silver for this range. Thank you.

  • Question : Inquiry related delivery from pri****May 01, 2019

  • Question : Inquiry for the item from bbu****Apr 14, 2019

    Hi seller, for Design 2, can 20" put into 24" & 24" put into 28" ones? So 28" will have both 24" & 20" inside. Thank you!

    Answer : [Re] Inquiry for the item from bbu****

    Hi, yes it’s possible to nest the 3 sizes as 1 set. Thank you.

  • Question : Inquiry related delivery from jua****Apr 10, 2019

    Can I pick it up myself? If so, where and when is it possible?

    Thanks

    Answer : [Re] Inquiry related delivery from jua****

    Hi, yes, you may do so at our warehouse in Yishun. Please place your order and indicate 'self collection' in memo to seller, it'll be available for collection 24 hours upon order placement. Thank you.

+View all Notice, FAQ, Q&A >>
★7 designs!★4-wheeler Bags★2-in-1 Dual Usage Laptop Bag / Trolley Backpack / Trolley Bag /  Laptop
★7 designs!★4-wheeler Bags★2-in-1 Dual Usage Laptop Bag / Trolley Backpack / Trolley Bag / Laptop
Item Q&A
  • Question : Inquiry for the item from vog****Jun 13, 2019

    Hi which bag is cabin size so I can bring along in plane? Thank you.

    Answer : [Re] Inquiry for the item from vog****

    Hi, all designs should be permitted to bring onboard. Thank you.

  • Question : Inquiry for the item from tar****Jun 11, 2019

  • Question : Inquiry for the item from sar****Apr 10, 2019

    Hi. May i enquire if TBP11-RED will be restocked?

    Answer : [Re] Inquiry for the item from sar****

    Hi, sorry we do not have plans to restock this item. Thank you.

  • Question : Inquiry for the item from mee****Mar 16, 2019

    Which bag has good wheels and can put 14inch laptop?

    Answer : [Re] Inquiry for the item from mee****

    Hi, only TBP10 can fit a 14 inch laptop. Thank you.

  • Question : Inquiry for the item from Lew****Feb 22, 2019

    Hi, may i ask how do you package it if i were to make a purchase? is that cling wrap that i see in the pictures uploaded by customers? you guys just cling wrap the "luggage" and send it to me through qexpress? And do i need to pay shipping fee according to weight?

    Answer : [Re] Inquiry for the item from Lew****

    Hi, all purchases will be shrink wrapped, except for 28 inch luggage which comes in a carton box. Shipping is $3.99 and will be waived if the purchase exceeds $50. Thank you.

    Question : [Re] Inquiry for the item from Lew****

    shrink wrapped.. will the wheels get damaged as they are exposed to the surroundings?
    and qexpress deliver to doorstep? what if no one is at home to receive it?

    Answer : [Re] Inquiry for the item from Lew****

    Hi, we've sold many before with the same packaging and there have been no reports of damaged products upon arrival. Yes Qxpress delivers to the doorstep of customers, they will arrange delivery with customers if the initial attempt fails. Thank you.

+View all Notice, FAQ, Q&A >>
★Selling fast!★ Luggage Cover 20/24/28 inch Pink Brown Suitcase Cover Non-woven
★Selling fast!★ Luggage Cover 20/24/28 inch Pink Brown Suitcase Cover Non-woven
Item Q&A
  • Question : Inquiry for the item from mic****Jun 13, 2019

    Hi do u carry 30" luggage cover? :D

    Answer : [Re] Inquiry for the item from mic****

    Hi,

    Sorry we do not have any covers that can fit 30" luggage. Thank you.

  • Question : Inquiry for the item from Bab****Oct 07, 2018

    Hi seller, the height you stated for 28” is 61cm but my 28” luggage height is already more than that. Please confirm the item height. Thanks.

    Answer : [Re] Inquiry for the item from Bab****

    Hi,

    Sorry for the late response. Please be advised that the cover does not cover the luggage 'fully', you may wish to see the arrows in the images indicating that 61cm is the height from the top of the luggage to the area just above the luggage wheels. More importantly, please ensure that the luggage's perimeter (Height+Depth+Height+Depth) is below 192cm and the cover will be able to 'wrap' around your luggage. Thank you.

  • Question : Self collectionSep 20, 2016

    Hi Seller

    May I self-collect today if I order now?

    Thanks
    CG

    Answer : [Re] Self collection

    Hi,

    Sorry Qoo10 does not allow self collection on the same day of purchase. You may wish to drop us a mail at sg.luggage.outlet@gmail.com for purchase at our warehouse in Yishun before 6pm today. Thanks for the enquiry!

  • Question : 26"Apr 26, 2016

    My luggage is 26". Will the 28" cover be too big?

    Answer : [Re] 26"

    Hi, you may wish to check the dimensions of the luggage against the dimensions we have listed on the item page. The cover might be able to accommodate shorter luggage, but the width and depth are recommended to be close to the cover's dimensions.

  • Question : Need it urgentlyMar 04, 2016

    hi, i would like to buy a luggage now and need it by tonight is it possible for self collection?

    Answer : [Re] Need it urgently

    Hi, sorry we are closed for the day. We will be open tomorrow 9am-1pm. Please drop us a mail at Sg.luggage.outlet@gmail.com if you would like to self collect tomorrow morning instead. Thanks!

+View all Notice, FAQ, Q&A >>
★Latest design★ Aluminium Frame Hardcase Double Caster Wheel Spinner Polycarbonate TSA Lock Luggage
★Latest design★ Aluminium Frame Hardcase Double Caster Wheel Spinner Polycarbonate TSA Lock Luggage
Item Q&A
  • Question : Inquiry for the item from lov****Jun 13, 2019

  • Question : Inquiry related delivery from hua****Mar 27, 2019

  • Question : Inquiry for the item from typ****Jan 14, 2019

  • Question : Inquiry for the item from sab****Jan 07, 2019

  • Question : Inquiry for the item from Lee****May 13, 2018

    I bgt yr green 20inch trolley a while back & now the wheels disintegrating. Is there a way to replace & if yes, what is the cost & how we arrange? Tks

    Answer : [Re] Inquiry for the item from Lee****

    Hi, please drop us a mail at sg.luggage.outlet@gmail.com with a picture of the problem so we can advise accordingly. Thanks

+View all Notice, FAQ, Q&A >>
★For trekking★ 35L 40L Hiking Bag with Rain Cover / Breathable Mesh Support / Backpack
★For trekking★ 35L 40L Hiking Bag with Rain Cover / Breathable Mesh Support / Backpack
Item Q&A
  • Question : Inquiry for the item from oce****Jun 12, 2019

  • Question : Inquiry for the item from tri****Mar 12, 2019

    If I order today, can receive by this Saturday?

    Answer : [Re] Inquiry for the item from tri****

    Hi, yes it'll reach you in time. Thanks.

  • Question : Inquiry for the item from loh****Apr 20, 2018

    Dear seller
    What is the capacity for HB2?
    Is it 40 liter?

    Answer : [Re] Inquiry for the item from loh****

    Hi, it is about 30L. Thank you.

  • Question : Inquiry for the item from kim****Apr 08, 2017

    Whats the main difference between all 3 types? All have back mesh support? All same 25L capacity?

    Answer : [Re] Inquiry for the item from kim****

    Hi,

    All 3 have back mesh support, but HB2/3 have a wider depth (i.e. higher capacity). around 26L. Thanks!

    Question : [Re] Inquiry for the item from kim****

    Will the HB1 restock other colour?

    Answer : [Re] Inquiry for the item from kim****

    Hi,

    We do not have plans to restock this item. Thanks!

  • Question : Bag CapacityAug 06, 2016

    Hi! Do you have backpacks of 40Litres capacity?

    Answer : [Re] Bag Capacity

    Hi,

    The biggest capacity we have at the moment is 37.6L backpack - http://list.qoo10.sg/item/35L-LARGE-DURABLE-BAG-BACKPACK-TREKKING-BAG-HEAVY-DUTY-NYLON/438658648. Thanks for the enquiry!

+View all Notice, FAQ, Q&A >>
★2 Designs 5 Colours★ Large Cross Body Bag / Chest Bag / Sling Bag for Casual Travel Everyday Use
★2 Designs 5 Colours★ Large Cross Body Bag / Chest Bag / Sling Bag for Casual Travel Everyday Use
Item Q&A
  • Question : Inquiry for the item from eli****Jun 06, 2019

    Hi seller,

    Order today can self collect 06/06/19? Or can get by Monday?

    Answer : [Re] Inquiry for the item from eli****

    Hi, if we receive your order today, you can self collect from 7 Jun 1pm-5pm or on Saturday till 12pm. Delivery by Qxpress will reach you most likely on Saturday, latest Monday. Thank you.

    Question : [Re] Inquiry for the item from eli****

    Payment made. Written on memo to seller - self collection. Thanks

    Answer : [Re] Inquiry for the item from eli****

    Hi, thank you for your purchase. We will send you the self collection address shortly. Thank you.

  • Question : Inquiry from big****Feb 22, 2019

    Can my 12 inch tablet fit in?

    Answer : [Re] Inquiry from big****

    Hi, can we have the dimensions of your tablet please? Thank you.

    .
    (Feb 25, 2019 09:18)

  • Question : Inquiry for the item from jul****Jun 12, 2018

    Hi Seller,

    Received the item. Please note that one if the bags bukle is damaged.

    Answer : [Re] Inquiry for the item from jul****

    Hi,

    Sorry for the defective item. We will arrange to deliver a piece to exchange with you. Please let us know what is the colour of the defective bag. Thank you.

★4-wheeler Design★Softside 4-Wheel Spinner Expandable Trolley Case Luggage 28 inch
★4-wheeler Design★Softside 4-Wheel Spinner Expandable Trolley Case Luggage 28 inch
Item Q&A
  • Question : Inquiry related delivery from clc****Jun 03, 2019

    Hi May I know how long will delivery take upon payment?

    Answer : [Re] Inquiry related delivery from clc****

    Hi, if we receive your paid order today it'll be delivered latest by Thursday (as wednesday is a public holiday)

    Question : [Re] Inquiry related delivery from clc****

    Just placed my order and kindly pls confirm delivery can make it on Thurs 6/6. Thks

    Answer : [Re] Inquiry related delivery from clc****

    Hi, thank you for ordering from us. Qxpress will collect from us tomorrow and deliver the item to you on Thursday. Thanks.

    Question : [Re] Inquiry related delivery from clc****

    Upon Qxpress collection please remind them delivery must be on Thurs. many thks

    Answer : [Re] Inquiry related delivery from clc****

    Hi, the collection team is different from the eventual assigned delivery person for your area. Even during super peak period (11.11), 95% gets delivered the following day. Thank you.

  • Question : Inquiry for the item from hil****Apr 26, 2019

  • Question : Inquiry related delivery from hil****Apr 25, 2019

    Hi If I order by tomorrow, may I know when would I be able to receive? Looking at purchasing about 4 luggages. Thanks.

    Answer : [Re] Inquiry related delivery from hil****

    Hi, if we receive your order by tonight, it'll be delivered to you most likely on Saturday by Qxpress, otherwise it'll be Monday. Thank you.

    Question : [Re] Inquiry related delivery from hil****

    Oh I will only be able to order by tomorrow afternoon, possible to get by Tuesday?

    Answer : [Re] Inquiry related delivery from hil****

    Hi, yes they'll reach you on time. Thanks.

  • Question : Inquiry for the item from sup****Nov 26, 2018

    Hi, is this durable? I bought a similar type of luggage for travel 2 mths ago at a shop, and the stitches area near the zip tear open at the bottom after 1 use. Can the 28inch handle 15kg of items inside? I am scared it split open too.

    Answer : [Re] Inquiry for the item from sup****

    Hi, we haven't had a chance to try all our luggage range, but you may wish to read past customer reviews for consideration. Thank you.

  • Question : Estimated time of arrivalJan 10, 2018

    Hi Seller,

    May I know how long will delivery take upon payment?

    Please reply ASAP. Thank you

    Answer : [Re] Estimated time of arrival

    Hi, if we receive your order in the next 5 minutes we will dispatch today via Qxpress and will reach you tomorrow/Friday. Otherwise, we'll dispatch tomorrow. Thanks.

+View all Notice, FAQ, Q&A >>
★Anti-theft zipper upgrade★Hardcase 8 Wheel Spinner ABS Expandable Luggage with TSA lock
★Anti-theft zipper upgrade★Hardcase 8 Wheel Spinner ABS Expandable Luggage with TSA lock
Item Q&A
  • Question : Inquiry related delivery from sul****Jun 01, 2019

    Hi seller, if I purchase now, can I self collect on Monday 3/6/19 at your place.
    And please let me know yr address and what time range is for self collect

    Thanks

    Answer : [Re] Inquiry related delivery from sul****

    Hi, yes you can collect from our yishun warehouse from 1-5pm on Monday if we receive your order today. Thanks.

  • Question : Inquiry for the item from li.****May 08, 2019

    Hi Seller

    Is the size 24” blue luggage expandable?
    Awaiting ur kind reply soonest.

    Thanks

    Answer : [Re] Inquiry for the item from li.****

    Hi, yes all sizes are expandable. Thank you.

    Question : [Re] Inquiry for the item from li.****

    Itz possible to deliver on Saturday, 11 May?

    Thanks

    Answer : [Re] Inquiry for the item from li.****

    Hi, if we receive your order before 10am today yes it'll most likely be delivered on Saturday. Thank you.

    Question : [Re] Inquiry for the item from li.****

    Hi Seller

    Appreciate your prompt reply.
    Order placed for 24” , Navy

    Thanks!

    Answer : [Re] Inquiry for the item from li.****

    Hi, Qxpress has collected the item from us yesterday. Thank you.

    Question : [Re] Inquiry for the item from li.****

    Thanks too!

    Answer : [Re] Inquiry for the item from li.****

    You're most welcome!

  • Question : Inquiry for the item from qua****Apr 30, 2019

  • Question : Inquiry related delivery from 233****Feb 28, 2019

    Hi,

    Hi, can I know if I can collect the item from your warehouse in Yishun if I order? how should i indicate if i want to do self collect? What is the address and what are the operating hours? when can i collect if i opt for self collection?
    If i opt for Qexpress delivery, is there a scheduled timing the item will reach me?

    thanks

    Answer : [Re] Inquiry related delivery from 233****

    Hi, for self collection, please indicate 'self collection' in memo to seller when placing your order. We are open till 5pm on weekdays, 1230pm on Saturdays. Please note that self collection is not immediate, as Qoo10 needs to be notified first. Address will be sent to you when order is placed and confirmed by Qoo10.

    Qxpress does not allow specific timeslot delivery but most parcels are delivered by them within 1 day after collecting from us. Thank you.

  • Question : Inquiry related delivery from skr****Jan 28, 2019

+View all Notice, FAQ, Q&A >>
★4-wheeler Bag with Laptop pouch★2-in-1 Dual Usage Laptop Bag / Trolley Backpack / Tablet
★4-wheeler Bag with Laptop pouch★2-in-1 Dual Usage Laptop Bag / Trolley Backpack / Tablet
Item Q&A
  • Question : Inquiry for the item from bel****May 25, 2019

    whats the difference between tp6 n tp7

    Answer : [Re] Inquiry for the item from bel****

    Hi, only the front is different, otherwise all parts and internal compartments are identical. Thank you.

  • Question : Inquiry for the item from aud****Mar 20, 2019

    May I know what is the maximum weight the bag can withstand? There is no pic for TBP7. Can you send the pic to me?

    Answer : [Re] Inquiry for the item from aud****

    Hi, sorry we don't measure the max weight the bag can withstand. Please scroll further down in the listing to see the pictures of TBP7. Thanks.

  • Question : Inquiry for the item from car****Feb 26, 2019

    Hi ,

    If i need bulk purchase of 33 for TP3 ,any bulk discount?

    Carrie

    Answer : [Re] Inquiry for the item from car****

    Hi, thank you for your interest in our products. Please mail us at sg.luggage.outlet@gmail.com with the quantity you wish to get and your company name so we can quote accordingly. Thank you.

    Question : [Re] Inquiry for the item from car****

    Hi ,

    Sent email to enquire bulk purchase but no reply

    Answer : [Re] Inquiry for the item from car****

    Hi, thank you for your interest in our products. We are sorry we do not have sufficient stock to meet your required quantity. Thank you.

    Question : [Re] Inquiry for the item from car****

    Hi ,

    What about TP7?
    Any bulk purchase discount?

    Answer : [Re] Inquiry for the item from car****

    Hi ,

    Whats the difference for TP 6 and TP 7?

    Question : [Re] Inquiry for the item from car****

    Hi, the only difference is the design of the pockets in front. Thank you.

  • Question : Inquiry for the item from cwe****Mar 01, 2019

  • Question : Inquiry for the item from cha****Dec 20, 2018

    Will Tbp 1 or 2 be restocked?

    Answer : [Re] Inquiry for the item from cha****

    Hi, sorry we have no plans to restock TBP1/2. Thank you.

+View all Notice, FAQ, Q&A >>
★Premium Quality★New Design★Aluminium Frame 8 Wheel Spinner Polycarbonate Luggage with TSA Locks
★Premium Quality★New Design★Aluminium Frame 8 Wheel Spinner Polycarbonate Luggage with TSA Locks
Item Q&A
  • Question : Inquiry for the item from ck_****May 22, 2019

    Hi does it has any warranty? In the event that the luggage is delivered with dents or scratches can it be exchange? Thanks!

    Answer : [Re] Inquiry for the item from ck_****

    Hi, we check all our items prior to delivery, and if there are indeed dents/scratches upon delivery, we can do an exchange. Thank you.

    Question : [Re] Inquiry for the item from ck_****

    Thanks! How about warranty for parts like handles and wheels?

    Answer : [Re] Inquiry for the item from ck_****

    Hi, there is no warranty for the luggage. If there are problems arising from using, we have repair service. Thanks.

  • Question : 22 inchSep 10, 2017

    hi
    Can i check the 22 inch luggage can it be Cabin baggage ? (hand carry)

    thanks

    Answer : [Re] 22 inch

    Hi, it will be best to verify the dimensions against the airline you'll be taking as the restrictions vary across airlines. Thank you.

  • Question : Can I self collect?Nov 24, 2016

    Hi, just wish to know do u have stock for the 26" blue colour model of this luggage? If have can I self collect if I place the purchase tonight and self collect at your shop tomorrow afternoon?

    Answer : [Re] Can I self collect?

    Hi,
    If we receive your order tonight, you can self collect from our warehouse in yishun from tomorrow 1pm onwards. Please indicate in memo to seller when placing your order. Thanks!

  • Question : Weight of 22" and 26" luggageNov 03, 2016

    May I know the weight of each size 22 & 26 of this luggage?

    Answer : [Re] Weight of 22" and 26" luggage

    Hi, the 22" weighs 4 kg while the 26" weighs 4.9kg. Thanks!

  • Question : Opening hours.Oct 24, 2016

    Hello i like to self collect as im not home most of the time when qexpress come. May i know ur opening hours.

    Answer : [Re] Opening hours.

    Hi, we are open on weekdays 9am-5pm and Saturdays 9am-1pm. Please drop us a mail at sg.luggage.outlet@gmail.com with the item, size and colour you would like to get. Thanks!

    Question : [Re] Opening hours.

    This saturday deepavali, are u open?

    Answer : [Re] Opening hours.

    Hi,

    Sorry we are not open on public holidays. Thanks!

+View all Notice, FAQ, Q&A >>
★New Design!★ Lower Primary Backpack / School Bag / Casual Bag / Ready Stock
★New Design!★ Lower Primary Backpack / School Bag / Casual Bag / Ready Stock
Item Q&A
  • Question : Inquiry related delivery from 260****May 21, 2019

    Hi, if i order today, when can i expert to get the bag? Thanks

    Answer : [Re] Inquiry related delivery from 260****

    Hi, either Qxpress will deliver either tomorrow or on Thursday. Thank you.

  • Question : Inquiry for the item from liq****Feb 28, 2019

    Does the bag have side pouch for water bottles? Saw the rubber band by the side but can’t see detail

    Answer : [Re] Inquiry for the item from liq****

    Hi, yes there are side pockets for both designs. Thanks!

    Question : [Re] Inquiry for the item from liq****

    suitable for upper primary?

    Answer : [Re] Inquiry for the item from liq****

    Hi, yes it is good for upper primary students. Thank you.

    Question : [Re] Inquiry for the item from liq****

    Is there any physical shop where I can see the bag?

    Answer : [Re] Inquiry for the item from liq****

    Hi, we only have a warehouse in Yishun. If you'd like to see, please drop us a mail at sg.luggage.outlet@gmail.com with the colour you wish to see. Thank you.

  • Question : [About Item] Related InquiriesJan 20, 2017

    Is this bag suitable for primary 1 student?
    Will it be too big for the kids size?

    Answer : [Re] [About Item] Related Inquiries

    Hi, the bag might be too big for a primary 1 student. You might want to consider this item instead - http://list.qoo10.sg/item/KIDS-FAVOURITE-CUSTOMIZABLE-CREATIVE-CHILDREN-BAG-PERSONALIZED/428353939

    Thanks!

  • Question : No option to choose colors of the bagApr 13, 2015

    Hi Seller

    We are not allow to choose the color from the dropdown list?

    I am looking at BP3, green.

    Thanks

    Answer : [Re] No option to choose colors of the bag

    Hi, please indicate your preferred colour in 'memo to seller' when placing your order. Thanks for the enquiry!

★Integrated Weighing Scale★Cabin Size Spinner ABS+PC Luggage Trolley Case 20 inch Anti-theft zip
★Integrated Weighing Scale★Cabin Size Spinner ABS+PC Luggage Trolley Case 20 inch Anti-theft zip
Item Q&A
  • Question : Inquiry from Sun****May 19, 2019

    请问这个行李箱有没有保修?

    Answer : [Re] Inquiry from Sun****

    Hi, we check all our items prior to dispatch and provide after sales service repair if there are problems from using. There is no warranty for the luggage. Thank you.

  • Question : Inquiry related delivery from hni****Dec 13, 2018

    Can u deliver on weekend? Thanks

    Answer : [Re] Inquiry related delivery from hni****

    Hi, Qxpress delivers on Saturdays. If we receive your order tonight it'll be delivered most likely on this Saturday. thank you.

    Question : [Re] Inquiry related delivery from hni****

    Thanks.. Already ordered
    Cart No : 123821320
    Help me to deliver on Saturday. Thank you!

    Answer : [Re] Inquiry related delivery from hni****

    Hi, thank you for the order!

  • Question : Other colour for 24 inchSep 15, 2018

    For 24 inch, will you have new stock for other colours?

    Answer : [Re] Other colour for 24 inch

    Hi, thank you for your interest in our product. Sorry we are left with 24 inch Silver and will not be restocking other colours. Thank you.

    Question : [Re] Other colour for 24 inch

    Noted. Thanks.

    Answer : [Re] Other colour for 24 inch

    No problem.

  • Question : Inquiry for the item from pak****May 23, 2018

    May I know is there any size 28 inch?
    How much it cost?

    Answer : [Re] Inquiry for the item from pak****

    Hi, sorry we have sold out of 28 inch and do not have plans to restock it. Please consider our range of other 28 inch available on www.qoo10.sg/shop/luggage_outlet

    Thank you.

  • Question : Inquiry for the item from Gen****Feb 28, 2018

    Hi dear seller , do you have 28 or 29" ?

    Answer : [Re] Inquiry for the item from Gen****

    Hi,

    Sorry we have run out of stock for 28 inch, and do not have plans to restock this item. Please consider other range of luggage we have on www.qoo10.sg/shop/luggage_outlet. Thanks!

    Question : [Re] Inquiry for the item from Gen****

    Ok tks

    Answer : [Re] Inquiry for the item from Gen****

    You're welcome

+View all Notice, FAQ, Q&A >>
★Best Seller!★New Colours!★Hard case 8 Wheel Spinner Expandable ABS Luggage Trolley Case with lock
★Best Seller!★New Colours!★Hard case 8 Wheel Spinner Expandable ABS Luggage Trolley Case with lock
Item Q&A
  • Question : Inquiry related delivery from swe****May 16, 2019

    If I order today, can delivery be on Saturday? Otherwise can I self collect in Yishun tomorrow?
    Design 3
    Rose gold
    Size 24

    Answer : [Re] Inquiry related delivery from swe****

    Hi, if we receive your order today yes it’ll be delivered by Qxpress most likely on Saturday

    Question : [Re] Inquiry related delivery from swe****

    Hi just saw your msg, so in time to deliver on Saturday if I place order now?

    Answer : [Re] Inquiry related delivery from swe****

    Hi, yes the delivery is handled by Qxpress. If the delivery address is in CBD/industrial area, they might not deliver on Saturday. Thank you.

    Question : [Re] Inquiry related delivery from swe****

    295959919 My order number. Rush out order for me latest this Sunday. Thanks

    Answer : [Re] Inquiry related delivery from swe****

    Hi, Qxpress has collected from us today. Thanks.

  • Question : Inquiry for the item from swe****May 16, 2019

    Design 3 rose gold size 24
    If I order today, can I collect tomorow
    Is it TSA lock?

    Answer : [Re] Inquiry for the item from swe****

    Hi, self collection is not immediate, Qoo10 needs to be informed and wait for them to confirm. 24 inch rose gold is tsa Lock. Thanks.

    Question : [Re] Inquiry for the item from swe****

    I need the luggage on Saturday

    Answer : [Re] Inquiry for the item from swe****

    Hi, if we receive your order today, it'll be delivered most likely on Saturday. If you wish to self collect, please indicate 'self collection' on memo to seller, and you can collect on Saturday. Thank you.

  • Question : Inquiry for the item from dio****May 03, 2019

    Now need $5 for 20”? Price up alot.

    Answer : [Re] Inquiry for the item from dio****

    Hi, thank you for your interest in our product. Please be advised that the 20" all come with TSA locks now therefore costs more, we are left with last few 28" purple pieces with normal lock that cost $5 less. Thank you.

    Question : [Re] Inquiry for the item from dio****

    Oh. Let me check my purchased item w tsa lock which i bought last year. Thks.

    Answer : [Re] Inquiry for the item from dio****

    Thank you

  • Question : Inquiry for the item from dey****Apr 14, 2019

    Hi. Is this item expandable and is there zipper holes for optional key lock?

    Answer : [Re] Inquiry for the item from dey****

    Hi,

    Yes it’s expandable, but no additional keyhole for padlock. Thank you.

  • Question : Inquiry for the item from imm****Mar 02, 2019

+View all Notice, FAQ, Q&A >>
★Detachable Trolley Schoolbag★ 2-in-1 Detachable Trolley Backpack / School Bags / 4 Wheeler
★Detachable Trolley Schoolbag★ 2-in-1 Detachable Trolley Backpack / School Bags / 4 Wheeler
Item Q&A
  • Question : Inquiry for the item from Def****May 11, 2019

    Hi, will the design 2 bag in black coming?

    Answer : [Re] Inquiry for the item from Def****

    Hi, it'll come in about a week's time. Thank you.

    Question : [Re] Inquiry for the item from Def****

    Hi, thanks

    Answer : [Re] Inquiry for the item from Def****

    Thank you for your interest in our product.

  • Question : Inquiry for the item from ram****May 04, 2019

    Hello Seller,
    For Design 2, Csn the handle be folded and fit inside the bag, when not needed?

    Answer : [Re] Inquiry for the item from ram****

    Hi, no the trolley is bigger than the bag. Thank you.

  • Question : Inquiry for the item from sie****Feb 20, 2019

    For design 3, what is height of bag without wheels?

    Answer : [Re] Inquiry for the item from sie****

    Hi, it is 50cm in height. Thank you.

  • Question : StockOct 19, 2018

    Hi, May i know when Design 3 will be in-stock? thank you.

    Answer : [Re] Stock

    Hi, restock will be in about 10 days' time. Thanks!

  • Question : Design 3 StockOct 03, 2018

    When the design 3 stock will be available?

    Answer : [Re] Design 3 Stock

    Hi, the restock will come in about 3-4 weeks' time. Thank you.

+View all Notice, FAQ, Q&A >>
★Best for Long Weekends★ Cabin Size Trolley Duffle Bag Carry on Travel Luggage Trendy
★Best for Long Weekends★ Cabin Size Trolley Duffle Bag Carry on Travel Luggage Trendy
Item Q&A
  • Question : Inquiry related delivery from 237****May 01, 2019

    hi, if i order item 4 now, will it be delivered by friday?

    Answer : [Re] Inquiry related delivery from 237****

    Hi, yes it’ll be delivered most likely on Friday

    Question : [Re] Inquiry related delivery from 237****

    I have just paid for it. My mum needs it for her trip on Saturday so please help to deliver by Friday. Many thanks.

    Answer : [Re] Inquiry related delivery from 237****

    Hi, Qxpress will collect from us today. Thank you

    Question : [Re] Inquiry related delivery from 237****

    Thanks for all the quick responds, have received this in time and mum loves it!

    Answer : [Re] Inquiry related delivery from 237****

    Thanks for all the quick responds, have received this in time and mum loves it!

  • Question : Inquiry for the item from Lau****Apr 07, 2019

    What is the material for design 1 duffel bag tri-color?

    If I order on this Monday how fast can I receive it?

    Answer : [Re] Inquiry for the item from Lau****

    Hi,

    It is nylon material (not waterproof, not water resistant).

    If we receive the order before 1030am it'll be delivered tomorrow, otherwise on Wednesday.

    Thank you.

    Question : [Re] Inquiry for the item from Lau****

    Ok thanks I have placed order.

    Answer : [Re] Inquiry for the item from Lau****

    Hi,

    Thank you very much for the order!

  • Question : Inquiry for the item from sha****Jul 03, 2018

    Hi will u be restocking design 4 or 5 19 inch black color? Need the size which is suitable for cabin. Which design can stand on it own?

    Answer : [Re] Inquiry for the item from sha****

    Hi, sorry we will not be restocking design 4 and 5 at the moment, but will post a new item on this listing today with 19 inch available. Design 4 and 5 are sturdier, so can stand on itself (but might topple when bag is fully loaded)

    Question : [Re] Inquiry for the item from sha****

    May I know if the new listing can stand on its own and with bag strap?

    Answer : [Re] Inquiry for the item from sha****

    Hi,

    Yes it is of similar construct as Design 4/5 and comes with bag strap too. This listing has been updated, please take a look. Thank you.

    Question : [Re] Inquiry for the item from sha****

    Noted, is 22 inch suitable for cabin size?

    Answer : [Re] Inquiry for the item from sha****

    Hi, the width for 22 inch is wider than regular cabin size dimension, so we do not recommend it to be used as cabin bag. Thank you.

  • Question : Inquiry for the item from bel****Jun 03, 2018

    Hi
    Can i see the photo of this bag when folded - not in use .
    Thanks

    Answer : [Re] Inquiry for the item from bel****

    Hi, sorry for the late reply. It looks like this

  • Question : Inquiry for the item from gra****May 21, 2018

    can design 1 be flatten to put inside a big luggage?

    Answer : [Re] Inquiry for the item from gra****

    Hi, yes it can be completely flattened, so as long as your luggage can fit the length (50cm) of the trolley bag, it should not be a problem to pack it into the luggage.

+View all Notice, FAQ, Q&A >>
★2 designs★ 15 inch Laptop Multifunctional Backpack / Notebook
★2 designs★ 15 inch Laptop Multifunctional Backpack / Notebook
Item Q&A
  • Question : Inquiry related delivery from ang****May 02, 2019

    Hi, if I place the order today or tomorrow when can it be delivered?
    Also where are the 3 zipper compartments besides the one I see on the front of the backpack?
    Thanks

    Answer : [Re] Inquiry related delivery from ang****

    Hi, which design are you referring to? If we receive your order tonight it’ll be delivered to you most likely on Saturday by Qxpress, otherwise it’ll be early next week

    Question : [Re] Inquiry related delivery from ang****

    Hi, it’s the LBP1

    Answer : [Re] Inquiry related delivery from ang****

    Hi, the 3 zipper pockets are 1) the front 'slanted' pocket (on the right side of the picture), 2) the front pocket with 2 zippers and 3) the back compartment (largest) with the cyan zipper (slightly behind the hand grip). Hope this clarifies. Thank you.

  • Question : Size of LBP2 and LBP3.Oct 13, 2015

    Hi,
    What is the size of LBP2 & LBP3?

    Thanks.

    Answer : [Re] Size of LBP2 and LBP3.

    Hi, the dimensions for both laptop backpacks are 18*13*8 inches. Thanks for the enquiry!

    Question : [Re] Size of LBP2 and LBP3.

    Is the back side for LBP3, exactly the same as LBP2?
    The only addition in LBP3 is only the side pocket, right?
    Do u have the picture for LBP3 back side?

    Thanks...

    Answer : [Re] Size of LBP2 and LBP3.

    Hi, both bags have identical back and side pockets. 1 side has a zipper pocket while the other has a slide-out name tag. The difference between the 2 designs is the front face. Thanks for the enquiry!

  • Question : 14" LaptopJan 25, 2015

    Hi,
    What's the difference between LBP1 and LBP 2?
    Which is most suitable for my 14" laptop?
    Thanks.

    Answer : [Re] 14" Laptop

    Hi, the main difference is that LBP1 has an earphone jack on the shoulder strap which LBP2 doesn't have. It might be slightly tight for a 14" laptop, please check that the width is 28cm or less, and the thickness is 4cm or less. Thanks for the enquiry!

★Lightweight★Waterproof★ Backpack Water Sports Gym Bag Travel Bag Sling Duffel Bag Tote Bags
★Lightweight★Waterproof★ Backpack Water Sports Gym Bag Travel Bag Sling Duffel Bag Tote Bags
Item Q&A
  • Question : Inquiry for the item from nis****Apr 30, 2019

    Hi, do you plan to restock design 2?

    Answer : [Re] Inquiry for the item from nis****

    Hi, sorry we do not have plans to restock design 2. Thank you.

  • Question : Inquiry for the item from uto****Nov 14, 2018

  • Question : ItemSep 30, 2018

    Hi Seller, are you going to restock the other colours for Design 1 soon?

    Answer : [Re] Item

    Hi, sorry we do not have plans to restock Design 1. Thank you.

  • Question : Inquiry related delivery from joy****Jun 19, 2018

    Hi, if I order the bag today, will I be able to get it by this week? Thanks!

    Answer : [Re] Inquiry related delivery from joy****

    Hi, yes it will definitely reach you by this week. Thanks!

  • Question : Inquiry related delivery from Chr****Jun 02, 2018

    Hi!
    If order today (Sat), possible to arrive by coming Tue? Thanks!

    Answer : [Re] Inquiry related delivery from Chr****

    Hi,

    The earliest we can dispatch is on Monday via Qxpress, and they'll most likely deliver on Tuesday. Thank you.

    Question : [Re] Inquiry related delivery from Chr****

    Hi! I just placed my order for Design2 (black). Kindly deliver item by Tue. Thanks!

    Answer : [Re] Inquiry related delivery from Chr****

    Hi,

    Thanks for the purchase. We will definitely dispatch it via Qxpress on Monday. Thank you.

+View all Notice, FAQ, Q&A >>
★Anti-theft zipper★Hard Shell Double Wheel Spinner Polycarbonate Expandable Luggage Trolley Case TSA
★Anti-theft zipper★Hard Shell Double Wheel Spinner Polycarbonate Expandable Luggage Trolley Case TSA
Item Q&A
  • Question : Inquiry for the item from wik****Apr 16, 2019

    Hi seller, I tried to change the combination for my new luggage but now cannot open it. How to reset the lock now?

    Answer : [Re] Inquiry for the item from wik****

    Hi, did you follow the instructions on the card? Is the latch back to the original position? The only way to change to a new passcode is to get the current unlock passcode, then you can change to another passcode. You may wish to attempt from 0-0-0 to 9-9-9, it will take less than 30 minutes to find our the current unlock passcode. Thank you.

  • Question : How many cm it can be expandOct 16, 2016

    Hi may I know how many cm tis can be expand?

    Answer : [Re] How many cm it can be expand

    Hi, may I know which size are you enquiring on? Thanks!

    Question : [Re] How many cm it can be expand

    Hi I am asking on size 28"

    Answer : [Re] How many cm it can be expand

    Hi, the expansion is 4.5cm. Thanks for the enquiry!

  • Question : Stock availability for 28"Oct 16, 2016

    Hi would
    Like to check when stock be In for 28" luggage. Thanks

    Answer : [Re] Stock availability for 28"

    Hi, we do not have plans to restock this item. Please consider our range of other luggage on http://www.qoo10.sg/shop/luggage_outlet. Thanks!

  • Question : 28 inchSep 13, 2016

    do you have this luggage bag for 28 inches?

    Answer : [Re] 28 inch

    Hi,

    Yes we have 28inch in black, pink and purple. Thanks for the enquiry!

  • Question : Urgent deliveryOct 05, 2015

    Hi, if i order by tomoro 6 Oct, can it be delivered by 8Oct. Delivery is Tampines area

    Answer : [Re] Urgent delivery

    Hi, yes it can be delivered before 8 October if we receive the order by tomorrow. Thanks for the enquiry!

+View all Notice, FAQ, Q&A >>
★Best quality fabric★Softside 4-Wheel Spinner Expandable Trolley Case Luggage with TSA lock
★Best quality fabric★Softside 4-Wheel Spinner Expandable Trolley Case Luggage with TSA lock
Item Q&A
  • Question : Inquiry related delivery from ran****Apr 14, 2019

    Need it quite urgently, could item reach before 17/4/2019 ?

    Answer : [Re] Inquiry related delivery from ran****

    Hi, yes if the order is placed by this weekend it is most likely delivered on Tuesday. Thank you.

  • Question : Inquiry for the item from 234****Mar 07, 2018

  • Question : Double ZipFeb 14, 2018

    Dear seller,

    Is the luggage anti theft or has double zip? Please advise..

    Answer : [Re] Double Zip

    Hi, no this is a regular zipper luggage. Thank you.

  • Question : Inquiry for the item from Lic****Feb 13, 2018

    Can I collect if I want to ordrt

    Answer : [Re] Inquiry for the item from Lic****

    Hi, if you wish to self collect please indicate 'self collection' in memo to seller when placing your order, and you may collect 24 hours after the order is confirmed. Thank you.

  • Question : Hand carryOct 07, 2016

    It can carry hand carry. How much kg it can carry?

    Answer : [Re] Hand carry

    Hi,

    Sorry we only have check-in size for this luggage. Thanks for the enquiry!

+View all Notice, FAQ, Q&A >>
★Best for Long Weekends★ Large Trolley Backpack Carry on Travel Cabin Luggage Baggage
★Best for Long Weekends★ Large Trolley Backpack Carry on Travel Cabin Luggage Baggage
Item Q&A
  • Question : Inquiry for the item from mic****Mar 29, 2019

    What is the height of the bag without wheels? Is this ready stock in SG for quick delivery?

    Answer : [Re] Inquiry for the item from mic****

    Hi, it's 42cm. Yes we are based in Singapore. Thank you.

    Question : [Re] Inquiry for the item from mic****

    Just to confirm - is the Gray colour in your sale listing exactly the same as Dark Grey in the product photos?

    Answer : [Re] Inquiry for the item from mic****

    Is the Gray colour in your sale listing exactly the same as the Dark Grey in the product photos?

    Question : [Re] Inquiry for the item from mic****

    Hi, yes this picture is taken by us. However, the exact tone might differ slightly due to lighting at point of shooting/monitor or phone display brightness. Thank you.

  • Question : Inquiry for the item from jay****Feb 12, 2019

    Is this bag foldable?

    Answer : [Re] Inquiry for the item from jay****

    Hi, no the trolley is not foldable. We have foldable options here:

    https://www.qoo10.sg/item/DETACHABLE-TROLLEY-SCHOOLBAG-2-IN-1-DETACHABLE-TROLLEY-BACKPACK/425081086

    https://www.qoo10.sg/item/6-DESIGNS-4-WHEELER-BAGS-2-IN-1-DUAL-USAGE-LAPTOP-BAG-TROLLEY/420101693

  • Question : Inquiry for the item from cel****Nov 25, 2017

    Hi Seller, any restocking of navy colour?

    Answer : [Re] Inquiry for the item from cel****

    Hi,

    Sorry we do not have plans to restock this item at the moment. Thank you.

  • Question : Inquiry for the item from dio****Nov 24, 2017

  • Question : 关于商品suy****会员的咨询。Oct 01, 2017

    Hi, just like to know the weight of an empty trolley bag, thanks

    Answer : [Re] 关于商品suy****会员的咨询。

    Hi, it is 2.4kg. Thank you.

+View all Notice, FAQ, Q&A >>
★Best Gift for Kids★Customizable Creative Children Bag Personalized DIY Jigsaw Backpack Unique
★Best Gift for Kids★Customizable Creative Children Bag Personalized DIY Jigsaw Backpack Unique
Item Q&A
  • Question : Inquiry for the item from 241****Mar 24, 2019

    hi, will you be restocking for the small bag, black?

    Answer : [Re] Inquiry for the item from 241****

    Hi, sorry we do not have plans to restock this item. Thank you.

  • Question : Inquiry for the item from 233****Dec 11, 2018

    Hi, will there be any restock to the small bag small tiles?

    Answer : [Re] Inquiry for the item from 233****

    Hi, sorry we will not be restocking this item. Thank you.

  • Question : Inquiry for the item from kk_****Sep 13, 2018

  • Question : Inquiry for the item from che****Sep 12, 2018

  • Question : Inquiry for the item from lee****Sep 12, 2018

+View all Notice, FAQ, Q&A >>
★Large Capacity★ Travel Duffel Bag Sling Bag Tote Bags Shoulder bag Casual Overnight Staycation
★Large Capacity★ Travel Duffel Bag Sling Bag Tote Bags Shoulder bag Casual Overnight Staycation
Item Q&A
  • Question : Inquiry for the item from shi****Mar 21, 2019

    Hi,can I know the dimension for DB6 and if there is any restock on DB 5

    Answer : [Re] Inquiry for the item from shi****

    Hi, dimensions for DB6 is 55cm*34cm*24cm. Sorry we do not have plans to restock DB5. Thank you.

  • Question : DB2Jun 20, 2017

    Hi, will you be re-stocking Green & Blue for DB2 anytime soon?

    Answer : [Re] DB2

    Hi,

    Sorry we will not be restocking DB2. Thanks for the enquiry!

  • Question : Out of stock itemAug 10, 2016

    I have received an email from the shop informing me that my order is out of stock.

    I would like to change it to DB1 blue and if not available, DB2 purple.

    Thank you.

    Answer : [Re] Out of stock item

    Hi,

    Thank you for the reply. We will despatch DB1 blue. Thanks!

  • Question : DB 1 PurpleAug 04, 2016

    Hi I'm interested in the DB1 purple which is currently out of stock. Will there be more coming in and when can I
    place my order.
    Thank you.

    Answer : [Re] DB 1 Purple

    Hi,

    We have one last piece of DB1 purple left. Please place your order if you would like to get it. Thanks!

  • Question : Can I receive the bag tomorrow if I buy today?Jun 16, 2016

    Dear seller, can I receive the bag tomorrow if I buy today? I am traveling in the weekends and I need the bag tomorrow.

    Answer : [Re] Can I receive the bag tomorrow if I buy today?

    Hi, the delivery is handled by Qxpress. The earliest Qxpress can collect the item is by today(if we receive your order before 1030am) and will be delivered in another 1-2 days based on their delivery schedule. Thanks for the enquiry!

★New item!★ Hardcase Polycarbonate Expandable Luggage Trolley Case Suitcase with TSA Lock 360 wheels
★New item!★ Hardcase Polycarbonate Expandable Luggage Trolley Case Suitcase with TSA Lock 360 wheels
Item Q&A
  • Question : Inquiry related delivery from von****Mar 16, 2019

    Hi I'm flying off next week, if I was to buy today when will I be able to receive it. Or do you have a option for self collection?
    Thanks.

    Answer : [Re] Inquiry related delivery from von****

    Hi, if we receive your order this weekend, the item will be delivered most likely on next Tuesday. Thanks

  • Question : Inquiry related delivery from tra****Nov 05, 2018

    How long does it take to ship to my door?
    And what's your cancellation / refund policy?

    Thank you

    Answer : [Re] Inquiry related delivery from tra****

    Hi, delivery on Thursday if we receive your order today. Refund can only be done at our warehouse in Yishun, in its original and unused condition within a week. Refund will be processed through Qoo10. Thanks.

  • Question : Inquiry for the item from ros****Jul 29, 2018

    Hi is 3 wheel or 4 wheel. Thks.

    Answer : [Re] Inquiry for the item from ros****

    Hi, it is 4 360degree wheeler luggage as with all regular luggage. Thank you.

  • Question : Inquiry for the item from Wee****Jul 13, 2018

    Is this full polycarbonate?
    Is this anti theft zipper?
    How many days to deliver upon order?

    Answer : [Re] Inquiry for the item from Wee****

    Hi, we are not sure of the exact composition of the material, but this item would have the thickest PC (and most reliable) material -https://www.qoo10.sg/item/STRIKING-COLOURS-FREE-LUGGAGE-COVER-HARD-SHELL-4-WHEEL-SPINNER/420941795

    The only anti-theft zipper item we have is https://www.qoo10.sg/item/INTEGRATED-WEIGHING-SCALE-8-WHEEL-SPINNER-ABS-PC-LUGGAGE-TROLLEY/419788668

    The earliest it can reach you is next Monday/Tuesday via Qxpress

★With anti-theft zippers!★Hard Shell Spinner Wheels ABS Expandable Luggage Trolley Case 20/24/28 inc
★With anti-theft zippers!★Hard Shell Spinner Wheels ABS Expandable Luggage Trolley Case 20/24/28 inc
Item Q&A
  • Question : Inquiry related delivery from its****Mar 05, 2019

    hello, can i go down to your shop and collect today?

    Answer : [Re] Inquiry related delivery from its****

    Hi,

    Sure, please drop us a mail at sg.luggage.outlet@gmail.com with the colour you wish to get. We are open till 530pm today. Thank you.

  • Question : Inquiry related delivery from pal****Jan 25, 2019

  • Question : Inquiry for the item from dia****Dec 29, 2018

  • Question : Inquiry for the item from blu****Dec 12, 2018

    hi is there any warranty to this product? thank you.

    Answer : [Re] Inquiry for the item from blu****

    Hi, there is no warranty but we check all our items prior to delivery and provide after sales service repair if there are problems after using. Thank you.

    Question : [Re] Inquiry for the item from blu****

    Thank you for your reply. What is the validity of after sales repair? Does it include things like wheel damage etc?

    Answer : [Re] Inquiry for the item from blu****

    Hi, repair fees will be assessed on a case-by-case basis. You may wish to note that even branded luggage's warranty does not cover damages caused by wear and tear, airport mishandling, etc. Thank you.

  • Question : Inquiry for the item from mui****Dec 09, 2018

    Is this made of polycarbonate material?
    If I order today, when is the delivery?

    Answer : [Re] Inquiry for the item from mui****

    Hi, it's made of ABS material. Earliest delivery by Qxpress is most likely on coming Tuesday. Thanks.

+View all Notice, FAQ, Q&A >>
★New colour★8 Wheel Softside Expandable Luggage Trolley Case / Suitcase with TSA Lock
★New colour★8 Wheel Softside Expandable Luggage Trolley Case / Suitcase with TSA Lock
Item Q&A
  • Question : Inquiry for the item from mau****Feb 22, 2019

  • Question : Warranty and Country of manufactureJun 04, 2018

    Hi

    !) Water Polo is made in which country?
    2) Any warranty for your luggage?

    Thanks

    Answer : [Re] Warranty and Country of manufacture

    Hi,

    As with most other luggage you see on Qoo10, the luggage is made in China. There is no warranty but we check all our products before dispatch and provide after sales repair service if there are problems from using it. Thanks.

  • Question : Cabin luggageSep 26, 2016

    Hi,

    Which is cabin luggage size?thks

    Answer : [Re] Cabin luggage

    Hi,

    20 inch is cabin size luggage.Thanks for the enquiry!

  • Question : ShippingMar 20, 2016

    Hi, if I placed order now, when will I receive the luggage?

    Answer : [Re] Shipping

    Hi, the delivery is handled by Qxpress. The earliest we can dispatch is by tomorrow, but Qxpress takes 1-3 days (excluding Sundays) to deliver depending on their delivery schedule. Thanks for the enquiry!

  • Question : Enquiry on the luggagesMar 03, 2016

    Hi,

    I would like to enquire on your 20 and 24 inch black luggages. I would need 4 pieces of the 24 inch and 2 pieces of the 22 inch ones. I would need to the delivery time and the process of it. Kindly email me at divina.sr@srglobal.com. Thanks.

    Answer : [Re] Enquiry on the luggages

    Hi, for this design we are left with 20 and 28 inch luggage. Please consider our range of other luggage. Thanks!

+View all Notice, FAQ, Q&A >>
★Unique TSA Lock★Hard Case 8 Wheel Spinner Polycarbonate Aluminium Frame Luggage Travel Bag
★Unique TSA Lock★Hard Case 8 Wheel Spinner Polycarbonate Aluminium Frame Luggage Travel Bag
Item Q&A
  • Question : Inquiry for the item from mav****Feb 20, 2019

    Do u hv 26" luggages? either polycarbon or aluminium can do. Tks.

    Answer : [Re] Inquiry for the item from mav****

    Hi, sorry we only carry 20/24/28 inch luggage. Thank you.

  • Question : Inquiry for the item from rac****Feb 10, 2019

  • Question : Inquiry for the item from tym****Jan 27, 2019

  • Question : Inquiry related delivery from ced****Dec 10, 2018

    Hi Seller,

    Do you have any tracking number for my purchase?

    Answer : [Re] Inquiry related delivery from ced****

    Hi, all orders placed through Qoo10 will have a tracking number issued by Qxpress at the end of the day after they collect the parcels from us. Thank you.

  • Question : Inquiry related delivery from iam****Nov 24, 2018

    Are you open today for Self collection?

    Answer : [Re] Inquiry related delivery from iam****

    Hi, for self collection we need to inform Qoo10 and wait for their response before you can self collect. We are open till 1pm today. Thank you.

    Question : [Re] Inquiry related delivery from iam****

    Can I buy directly at your shop directly today

    Answer : [Re] Inquiry related delivery from iam****

    Hi, please drop us a mail at sg.luggage.outlet@gmail.com with the size and colour you wish to get. Thank you.

    Question : [Re] Inquiry related delivery from iam****

    Email sent, please response quickly with address as 8 need it today。is 20% discount applied?

    Answer : [Re] Inquiry related delivery from iam****

    Thanks for coming over!

+View all Notice, FAQ, Q&A >>
★New Design!★Cabin Size Polycarbonate Travel Luggage with Spinner wheels / Laptop Trolley Briefcase
★New Design!★Cabin Size Polycarbonate Travel Luggage with Spinner wheels / Laptop Trolley Briefcase
Item Q&A
  • Question : Inquiry for the item from fan****Dec 25, 2018

  • Question : Inquiry for the item from fan****Dec 25, 2018

  • Question : Inquiry from lcw****Nov 20, 2018

    Possible to get an official Receipt for purchase?

    Answer : [Re] Inquiry from lcw****

    Hi, receipt can be retrieved from your "MyQoo10" account, you may wish to refer to the guide here: https://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=receipt

  • Question : [Shipping] Related InquiriesDec 18, 2016

    If i order today can i get my item by tues? Will be flying off on wed.

    Answer : [Re] [Shipping] Related Inquiries

    Hi,
    You may wish to drop us a mail at sg.luggage.outlet@gmail.com for self collection at our warehouse in Yishun, as Qxpress might not deliver to you in time. Thanks!

  • Question : RestockOct 07, 2016

    Any restock for black hardcase briefcase?

    Answer : [Re] Restock

    Hi,

    Sorry we have no plans to restock this item at the moment. Thanks for the enquiry!

+View all Notice, FAQ, Q&A >>
Canvas Waist pouch Multipurpose Waistbag Waistpack Belt bag Fanny pack Heavy Duty
Canvas Waist pouch Multipurpose Waistbag Waistpack Belt bag Fanny pack Heavy Duty
Item Q&A
  • Question : Inquiry for the item from moo****Dec 23, 2018

  • Question : Inquiry for the item from eus****Jan 22, 2018

    Hi is this still available?

    Answer : [Re] Inquiry for the item from eus****

    Hi, yes available in green and khaki. Thank you.

  • Question : Inquiry for the item from dml****Nov 04, 2017

    will restock black? thanks.

    Answer : [Re] Inquiry for the item from dml****

    Hi,

    We have no plans to restock this item at the moment. Thank you.