Q&A board

Q & A Lists
Item Question & Answer
[BIRKENSTOCK] 16Type sandals collection / shoes /Qprime
[BIRKENSTOCK] 16Type sandals collection / shoes /Qprime
Item Q&A
  • Question : Inquiry for the item from shi****Oct 15, 2019

    Gizeh Eva for other color will restock soon?

    Answer : [Re] Inquiry for the item from shi****

    This item is not restocked.

  • Question : Inquiry for the item from d.j****Oct 13, 2019

    Hi please advise stock for Boston Brown 151211 size 45

    Answer : [Re] Inquiry for the item from d.j****

    hello this item have no size for 45.

  • Question : Inquiry for the item from amy****Oct 02, 2019

  • Question : Inquiry for the item from 238****Oct 08, 2019

  • Question : Inquiry for the item from cpt****Oct 02, 2019

    How do we choose colour? No option?

    Answer : [Re] Inquiry for the item from cpt****

    you can see color list on product image..

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[NIKE][ADIDAS] 36 Type Men-Women apparel collection / Free shipping
[NIKE][ADIDAS] 36 Type Men-Women apparel collection / Free shipping
Item Q&A
  • Question : Inquiry for the item from loa****Sep 30, 2019

    Hi Seller, how do I read the bust line for design AJ 8662-850? My bustling is about 108cm round, what size should I order with you?

    Answer : [Re] Inquiry for the item from loa****

    Please refer to size chart below product page.

  • Question : Inquiry for the item from Joa****Sep 24, 2019

[HUNTER] Flat price 15 Type Loafer + Mule Collection. / Women / Men /Qprime
[HUNTER] Flat price 15 Type Loafer + Mule Collection. / Women / Men /Qprime
Item Q&A
  • Question : Inquiry for the item from eff****Sep 17, 2019

  • Question : Inquiry for the item from eun****Jul 30, 2019

  • Question : Inquiry for the item from eil****Mar 07, 2019

    Please answer on the size question. Buying shoes online is not easy. Is size 24 truly size 38? no bigger no smaller?

    Answer : [Re] Inquiry for the item from eil****

    Hello customer.

    Size Chart is below product page.

    You will refer to the size chart.

    thank you!

  • Question : Inquiry for the item from jes****Jan 02, 2019

    Hello, I am size 38. Is it safer to order 240 or 250. Need your advice please.

    Answer : [Re] Inquiry for the item from jes****

    hello customer.

    Personally, I prefer bigger ones than smaller ones.

    thank you!

  • Question : Inquiry for the item from tan****Oct 28, 2018

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[BENSIMON]  여성 3 TYPES 캔버스 스니커즈
[BENSIMON] 여성 3 TYPES 캔버스 스니커즈
Item Q&A
  • Question : Inquiry for the item from q-u****Aug 30, 2019

    Hi if I wear EU 37.5 normally, what size should I take for the elastique shoes?

    Answer : [Re] Inquiry for the item from q-u****

    It’s type D -A

    Question : [Re] Inquiry for the item from q-u****

    We can't recommend size. Because each person has a different foot shape, I cannot recommend it freely. Please refer to the size tag.

  • Question : Inquiry for the item from lau****Aug 25, 2019

    Type F-A but can’t find size Eur39/ US8.5. Which size is that?

    Answer : [Re] Inquiry for the item from lau****

    this item is not available for that size.

    sorry for your inconvenience.

  • Question : Inquiry for the item from jun****Aug 23, 2019

  • Question : Inquiry for the item from 238****Jun 24, 2019

    Hi,

    Is model: Bensimon Elastique/ Lime colour a 2019 new colour?

    Looking forward to your reply.

    Answer : [Re] Inquiry for the item from 238****

    yes. sure it is.

  • Question : Inquiry related return and exchange from ach****May 19, 2019

    Hello Seller,

    Reference order no: 295716738, i have selected for Model:LACET / Color:EGGSHELL / Size:EU 39 but a totally different model, color and size was send was delivered. Photo attached for our reference, please arrange for the pick-up and replacement. Thanks.

    Answer : [Re] Inquiry related return and exchange from ach****

    As a result of our inquiry into your order, it seems that the items from the 2019-05-13 shipment have been mixed up.
    If QOO10 WEBSITE requests for return and exchange, we'll handle it the way you want.
    I'm really sorry for the inconvenience.

    Question : [Re] Inquiry related return and exchange from ach****

    Hello Seller, i have already replied in the q0010 website but have not received any response so far. This has been few weeks. Please arrange fix pickup and refund. Tks

    Answer : [Re] Inquiry related return and exchange from ach****

    We've approved your return request. It's better if you call QXpress yourself if the pick-up isn't coming.Maybe you'll visit me when you're away from home.

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[FILA] 6 Type Unisex Regular fit  T-shirts / Cap / Shoes 100% Authentic
[FILA] 6 Type Unisex Regular fit T-shirts / Cap / Shoes 100% Authentic
Item Q&A
  • Question : Inquiry for the item from Kel****Aug 28, 2019

    Is this men or ladies size

    Answer : [Re] Inquiry for the item from Kel****

    unisex size.

  • Question : Inquiry for the item from ari****Aug 10, 2019

  • Question : Inquiry for the item from shi****Jun 22, 2019

    is this authentic

    Answer : [Re] Inquiry for the item from shi****

    yes this item is authentic.

  • Question : Inquiry for the item from cry****Jun 04, 2019

  • Question : Inquiry for the item from rts****Jun 01, 2019

    Do you have black with the fila in red?

    Answer : [Re] Inquiry for the item from rts****

    we have no.

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[ASCIS] 남성 BIG SIZE 4 TYPES 신발
[ASCIS] 남성 BIG SIZE 4 TYPES 신발
Item Q&A
  • Question : Inquiry related delivery from len****Jun 06, 2019

[BIRKENSTOCK] WINTER SOCKS 50% OFF.
[BIRKENSTOCK] WINTER SOCKS 50% OFF.
Item Q&A
  • Question : Inquiry for the item from fel****Jun 01, 2019

    Hi, will London - Beige 91044, size 35-38 restock?

    Answer : [Re] Inquiry for the item from fel****

    there is no restock for this item.

  • Question : SizeNov 05, 2018

    Dear Seller, is the sock is UNISEX? My son is wearing men shoe size EU45/46, is this sock suitable for him?

    Answer : [Re] Size

    Hello. It is for Unisex. And he can fit it with the biggest size.

[MONTBLANC] 12 Type KEY CHAIN SERIES / men / gift
[MONTBLANC] 12 Type KEY CHAIN SERIES / men / gift
Item Q&A
  • Question : Inquiry related delivery from che****May 31, 2019

    Hi seller can I know how long is the transit time for item to arrive in SG? I need it by next thur if possible.

    Answer : [Re] Inquiry related delivery from che****

    within business time 3~4days.

  • Question : Inquiry for the item from ace****Jan 21, 2019

    is this real from mont blanc?

    Answer : [Re] Inquiry for the item from ace****

    hello customer.

    yes, it is authentic.
    thank you!

    Question : [Re] Inquiry for the item from ace****

    hello, sorry for the late reply. does it come with original bag and box? is there a certification card that I can bring to the boutique to verify?

    Answer : [Re] Inquiry for the item from ace****

    hello customer.

    it is come with original box,guarantee card.

    thank you!

[NIKE] 4 STYLES OF JORDAN
[NIKE] 4 STYLES OF JORDAN
Item Q&A
  • Question : Inquiry related delivery from 240****May 05, 2019

    May I ask after paying how many days I will receive my items here in Singapore? Thanks.

    Answer : [Re] Inquiry related delivery from 240****

    shipping is within business days 4~5days.

  • Question : Inquiry for the item from Dar****Mar 18, 2019

    Hi, these are original shoes ? It comes with box ? Thanks!

    Answer : [Re] Inquiry for the item from Dar****

    yes. this is authentic with box.

    thank you!

    Question : [Re] Inquiry for the item from Dar****

    Great ! Is the 2nd model (white in color) the Nike Jordan LX ? You have the description in English ?

    Answer : [Re] Inquiry for the item from Dar****

    I would like to order size US7. May I know if this should be 250 in your selection ?

    Question : [Re] Inquiry for the item from Dar****

    Hello ?

    Answer : [Re] Inquiry for the item from Dar****

    yes, I'm sorry to hear that item is out of stock.

    thank you!

    Question : [Re] Inquiry for the item from Dar****

    So I cannot order ?

    Answer : [Re] Inquiry for the item from Dar****

    i am sorry to hear that you can not order this item.

[FILA] Flat price 4 COLORS SWEAT SHIRTS.
[FILA] Flat price 4 COLORS SWEAT SHIRTS.
Item Q&A
  • Question : Inquiry for the item from Kun****Feb 14, 2019

    Are these authentic?

    Answer : [Re] Inquiry for the item from Kun****

    hello cusotmer.

    yes. this is 100% authentic.

    thank you!