Q&A board

Q & A Lists
Item Question & Answer
2019 national style retro fashion suit / pants / T-shirt / blouse / skirt.
2019 national style retro fashion suit / pants / T-shirt / blouse / skirt.
Item Q&A
The new Korean Fashion printing wide leg pants / Ladies Pants/ Chiffon Shorts
The new Korean Fashion printing wide leg pants / Ladies Pants/ Chiffon Shorts
Item Q&A
  • Question : Inquiry related return and exchange from Nur****Feb 25, 2019

  • Question : tops/blouseOct 11, 2018

  • Question : Size ExchangeAug 15, 2018

    Hi,

    I have received KKG-01 in S but the size is too small. Would like to exchange for size M. Please advice.

    Answer : [Re] Size Exchange

    Dear, under the premise of our stock, we can make
    the replacement. Only the freight need to be borne by yourself, and you need to return the merchandise to us. We have received the confirmation of the goods, which will not affect the second sale. We can replace it for you. Thank you!

  • Question : Inquiry for the item from Dar****Jul 18, 2018

    hi dear is it all in stock???

    Answer : [Re] Inquiry for the item from Dar****

    Dear, we will update the next week, has part of the inventory is not enough now, thank you!

  • Question : Inquiry for the item from ser****Jun 13, 2018

+View all Notice, FAQ, Q&A >>
ALL RED collection fashion dresses / blouse / T-shirt / trousers / ethnic style / Retro wind.
ALL RED collection fashion dresses / blouse / T-shirt / trousers / ethnic style / Retro wind.
Item Q&A
  • Question : Inquiry from the****Mar 04, 2019

    Hi

    your details links are not working, not able to few other colours.

    Answer : [Re] Inquiry from the****

    Dear, there's something wrong with the server. We'll update it tonight. Would you like to see it again tomorrow? Thank you!

  • Question : Inquiry related return and exchange from fav****Feb 24, 2019

    Hi can do exchange? If yes, how should I arrange?

    Answer : [Re] Inquiry related return and exchange from fav****

    Hi, do you want to change your clothes? If you want to replace it, you need to pay the freight back and forth. Thank you.

    Question : [Re] Inquiry related return and exchange from fav****

    Hi yes. I have already send back the bra. But I forgot to write order number. Kindly take note.

    Answer : [Re] Inquiry related return and exchange from fav****

    Dear, it can't be delivered without filling in the phone number and the name of the collector. Please contact the express company to add it. Thank you.

    Question : [Re] Inquiry related return and exchange from fav****

    I am very sorry. This picture is for another seller.

    Answer : [Re] Inquiry related return and exchange from fav****

    What is the estimated cost for freight charges?

    Question : [Re] Inquiry related return and exchange from fav****

    I'm sorry. I don't know the freight rate in Singapore. Thank you.

  • Question : Inquiry related cancel and refund from dia****Jan 24, 2019

    derar seller,

    my order 287952418 sold out.
    kindly do the refund to me.
    if needed please contact my hp, email i dont read very often .
    thank you.

    diana Tan

    Answer : [Re] Inquiry related cancel and refund from dia****

    Yes, dear, will be completed within 3 working days a refund, thank you!

    Question : [Re] Inquiry related cancel and refund from dia****

    Ok noted. Thank you

    Answer : [Re] Inquiry related cancel and refund from dia****

    thank you very much~

  • Question : Inquiry related delivery from ang****Jan 22, 2019

    Hi check with u order no. 124671224 when will be the shipping date?

    Answer : [Re] Inquiry related delivery from ang****

    Dear, I'm sorry, because close to Chinese New Year, the factory has all the holiday, all the orders since February 14 began to send, if you don't want to wait, you can cancel the order, if you can wait, we will handle all orders since February 14, thank you!

    Question : [Re] Inquiry related delivery from ang****

    Hi hi this is my cart no. 124671224
    Will u be sending this out? Or i need to wait after chinese new year?

    Answer : [Re] Inquiry related delivery from ang****

    Dear, I'm sorry, because close to Chinese New Year, the factory has all the holiday, all the orders since February 14 began to send, if you don't want to wait, you can cancel the order, if you can wait, we will handle all orders since February 14, thank you!

  • Question : Inquiry related delivery from ang****Jan 22, 2019

    Hi can i know when is the shipping date?

    Answer : [Re] Inquiry related delivery from ang****

    Dear, I'm sorry, because close to Chinese New Year, the factory has all the holiday, all the orders since February 14 began to send, if you don't want to wait, you can cancel the order, if you can wait, we will handle all orders since February 14, thank you!

    Question : [Re] Inquiry related delivery from ang****

    Hi i ordered on 21 january. Will u be sending the order out?

    Answer : [Re] Inquiry related delivery from ang****

    Dear, I'm sorry, because close to Chinese New Year, the factory has all the holiday, all the orders since February 14 began to send, if you don't want to wait, you can cancel the order, if you can wait, we will handle all orders since February 14, thank you!

+View all Notice, FAQ, Q&A >>
2019 new arrival cotton and linen short sleeved dress pants skirt shawl
2019 new arrival cotton and linen short sleeved dress pants skirt shawl
Item Q&A
  • Question : Inquiry for the item from s18****Mar 01, 2019

    Hi

    are u able to deliver the item ? or refund the me ?

    Answer : [Re] Inquiry for the item from s18****

    289827672 refund to you,Thank you!

  • Question : DiscountOct 11, 2018

    How to get $5 discount?

    Answer : [Re] Discount

    Dear, you need to consult QOO10. The coupons are issued by QOO10. Thank you!

【Buy 3 Free Shipping】2019 new arrival cotton and linen short sleeved dress pants skirt shawl
【Buy 3 Free Shipping】2019 new arrival cotton and linen short sleeved dress pants skirt shawl
Item Q&A
  • Question : Inquiry from wen****Feb 26, 2019

    Hi,

    The item QCJ-018, QCL-011 & QCT-013 are received. Please refund QCH-015 & QCN-015 due to seller no stock.

    Regards
    Wendy

    Answer : [Re] Inquiry from wen****

    we will confirm it and refund it to you. Thank you.

  • Question : Inquiry for the item from 210****Nov 28, 2018

    As in WhatsApp I request to change size for QCH-001 to size L instead of 2XL.

    Answer : [Re] Inquiry for the item from 210****

    OK!

  • Question : ASAPSep 09, 2018

    Hi if i order today, do u think i can receive by 13 sept?

    Answer : [Re] ASAP

    Dear, our delivery date is 5-7 days. Thank you!

  • Question : Inquiry related cancel and refund from vic****Jun 21, 2018

    Just noticed that my order has been cancelled by seller. Has been waited for 20 days and got cancelled, it's totally a waste of time!!

    Answer : [Re] Inquiry related cancel and refund from vic****

    Dear customer,
    Good day to you.
    I am very sorry about the delay of Qxpress parcel delivery recently. Individual businesses to send the goods inside the contraband, before Guangzhou was again after the release of customs inspection, in order to avoid the customer wait too long time, increase the rate of complaints, QOO10 of all these orders made refund. If you need it, you can reorder it. If you order it again, please leave a message for us. We will send it to you as soon as possible, We expect your kind understanding regarding the issue.

  • Question : Inquiry from lad****Jun 20, 2018

+View all Notice, FAQ, Q&A >>
2019 new arrival cotton and linen short sleeved dress pants skirt shawl
2019 new arrival cotton and linen short sleeved dress pants skirt shawl
Item Q&A
  • Question : Inquiry for the item from yeo****Feb 21, 2019

    His Seller, attach the other photo for your reference.

    Answer : [Re] Inquiry for the item from yeo****

    Hi, I'm sorry! Because this is two different suppliers, so the fabric will be different, the style is very similar, thank you!

  • Question : Inquiry for the item from yeo****Feb 21, 2019

    Hi Seller, can I check what is the difference between QCGG-010 $ QCGG-012?

    Answer : [Re] Inquiry for the item from yeo****

    Hi, I'm sorry! Because this is two different suppliers, so the fabric will be different, the style is very similar, thank you!

  • Question : Inquiry from 261****Dec 04, 2018

    亲 你好

    我是天猫和淘宝海外的运营小二。 想要邀请有做过跨境到新加坡和马来西亚的中国商家加入我们海外市场的频道。
    目前我们在扩充新加坡和马来西亚的市场,方便留下你的微信号吗? 我们可以聊具体的细节

    Answer : [Re] Inquiry from 261****

    15973011637

  • Question : QCGG-011Oct 18, 2018

    Hi

    QCGG-011
    Can I check what is the actual size for the shoulder for the size M. It seem to be only 32cm but the bust is 120?
    My shoulder is 38cm. Please advise

    Answer : [Re] QCGG-011

    Hi, this is a very relaxed style. Thank you!

    Question : [Re] QCGG-011

    Hi my question is that if my shoulder is 38cm what size should I order

    Answer : [Re] QCGG-011

    Hi, the shoulder width of this bat shirt is incorrect. You can choose from other sizes. Thank you.

    Question : [Re] QCGG-011

    Hi thanks for your reply. So do you mean I use the "bust" size to estimate the size?

    Answer : [Re] QCGG-011

    yes,This is a very relaxed style.thank you!

  • Question : Abt dress ACEE 005Aug 19, 2018

    Hi seller can i know if U hv QCEE 005 4# bigger sizes ?

    Answer : [Re] Abt dress ACEE 005

    I'm terribly sorry, we don't have any stock. Thank you very much!

+View all Notice, FAQ, Q&A >>
Europe Korean high quality fashion dress in the spring and autumn and summer lady elegant dress Euro
Europe Korean high quality fashion dress in the spring and autumn and summer lady elegant dress Euro
Item Q&A
  • Question : Inquiry related delivery from kin****Feb 08, 2019

    I m ordering 2 items (JJJ 13 & JJM 01). Why is there still shipping cos?

    Answer : [Re] Inquiry related delivery from kin****

    Oh sorry, i know why. Need to buy above $36.90 for free shipping

    Question : [Re] Inquiry related delivery from kin****

    To avoid freight transport condition will be charged, thank you!

  • Question : Inquiry related cancel and refund from csl****Oct 25, 2018

    I would like to return for refund for my purchase, how do i go about and how will refund be done to me ? My order# 279740063.

    Answer : [Re] Inquiry related cancel and refund from csl****

    Dear, you need to pay the express fee for the refund. Thank you!

    Question : [Re] Inquiry related cancel and refund from csl****

    You mean shipping fee back to you ? That shld be fine, but i need to know where should i ship back ? Can i have your address ? I couldnt read your attached copy.. print was too small.

    Answer : [Re] Inquiry related cancel and refund from csl****

    Ops i found i can open your attachment now, so do i need to reference it with my purchase number ? And how soon can i get back my refund ? How do you send your refund normally ?

    Question : [Re] Inquiry related cancel and refund from csl****

    Dear, you need to pay the express fee, the attachment is the picture, and our address is there, thank you!

    Answer : [Re] Inquiry related cancel and refund from csl****

    Sorry for late reply, I've shipped back the item via express post, the underlined is the tracking number, you should receive the item by now, pls help to verified and advice on my refund request. Thank you.

    Question : [Re] Inquiry related cancel and refund from csl****

    I have ship it via Singapore post.

    Answer : [Re] Inquiry related cancel and refund from csl****

    Sorry, we haven't received the goods you returned yet. Please inquire. Thank you.

  • Question : Inquiry for the item from soh****Oct 20, 2018

    JJC6 and JJD9 - there is a zip at the back, please let me know the length of the zips, please.

    Answer : [Re] Inquiry for the item from soh****

    Dear, I'm sorry, we don't have the size of the zipper. Thank you!

  • Question : request to change the size (XL -L) one size smallerSep 11, 2018

    Size is too big for me request to exchange one size smaller.

    appreciated you can accept my request


    Thank you
    regards
    Ms Phey

    Answer : [Re] request to change the size (XL -L) one size smaller

    Dear, under the premise of our stock, we can make
    the replacement. Only the freight need to be borne by yourself, and you need to return the merchandise to us. We have received the confirmation of the goods, which will not affect the second sale. We can replace it for you. Thank you!

    Question : [Re] request to change the size (XL -L) one size smaller

    Please advise how much is freight charges to pay thanks!

    Answer : [Re] request to change the size (XL -L) one size smaller

    Hi, I don't know how much it costs to return from Singapore. The freight we sent you is $8.00. Thank you.

    Question : [Re] request to change the size (XL -L) one size smaller

    Hi, thank your reply, your freight charges is too hight,($8.00) anyway pls help to check and let me know total freight to be pay, i will decide it's worth to exchange? as mentioned Size for the dress is bigger from your Size chart given.
    I hopefully seller can help to waiver part of the charges. thank you!

    Answer : [Re] request to change the size (XL -L) one size smaller

    'm sorry, the return freight from Singapore, you need to ask yourself, I can not accurately know, thank you!

    Question : [Re] request to change the size (XL -L) one size smaller

    what is procedure if i want to exchange size, and what is the status of your freight chages as requested.
    where can find out the return freight from singapore qoo10?
    thank you!

    Answer : [Re] request to change the size (XL -L) one size smaller

    Hi, I'm sorry, you need to consult the express company fee, I don't know, I have sent you the address, you return the goods to us, we will contact you after receiving the goods, you pay the express fee SGD: 8.00 to us, we will change the size, and then send to you, Or you can consult QOO10, thank you!

  • Question : HI do you have thisMar 27, 2018

+View all Notice, FAQ, Q&A >>
2018 fashion bag / casual bag / satchel / knapsack / handbag.
2018 fashion bag / casual bag / satchel / knapsack / handbag.
Item Q&A
  • Question : Inquiry for the item from 236****Jan 28, 2019

    Hi Seller,

    What is the measurement for the above items?

    Answer : [Re] Inquiry for the item from 236****

    Dear, I'm sorry, because close to Chinese New Year, the factory has all the holiday, all the orders since February 14 began to send, if you don't want to wait, you can cancel the order, if you can wait, we will handle all orders since February 14, thank you!

2019 Autumn style new products / folk style long sleeved skirt.plus size/linen/cotton.
2019 Autumn style new products / folk style long sleeved skirt.plus size/linen/cotton.
Item Q&A
  • Question : Inquiry for the item from kc_****Jan 22, 2019

    Hi. I just brought 11 dress for my mum..can make.it before cny??

    Answer : [Re] Inquiry for the item from kc_****

    Dear, I'm sorry, because close to Chinese New Year, the factory has all the holiday, all the orders since February 14 began to send, if you don't want to wait, you can cancel the order, if you can wait, we will handle all orders since February 14, thank you!

  • Question : Inquiry for the item from lau****Jan 07, 2019

    Hi seller
    Do you have stock for QGB002 size M wine?

    Answer : [Re] Inquiry for the item from lau****

    Dear, now the inquiry is in stock, but the inventory is constantly changing, so it can not be very accurate inquiry, if there are problems, we will contact you, thank you!

  • Question : Inquiry for the item from lau****Jan 07, 2019

    Hi seller
    Do you have stock for QGH008 size M navy?

    Answer : [Re] Inquiry for the item from lau****

    Dear, now the inquiry is in stock, but the inventory is constantly changing, so it can not be very accurate inquiry, if there are problems, we will contact you, thank you!

  • Question : Inquiry for the item from lau****Jan 07, 2019

    Hi seller
    Do you have stock for QGK007 size M Red ?

    Answer : [Re] Inquiry for the item from lau****

    Dear, now the inquiry is in stock, but the inventory is constantly changing, so it can not be very accurate inquiry, if there are problems, we will contact you, thank you!

  • Question : Inquiry for the item from lau****Jan 07, 2019

    Hi seller
    My bust measurements is 98cm should I wear size M or Size L for QGF002, by the way do you have stock for it? Please advise. Thank you!

    Answer : [Re] Inquiry for the item from lau****

    Hi, the material is inelastic, so we suggest to choose a larger size, thank you!

★Price Down For Super Sale★Real Flat Price!!【Buy 3 Free Shipping】2019 new arrival cotton and linen s
★Price Down For Super Sale★Real Flat Price!!【Buy 3 Free Shipping】2019 new arrival cotton and linen s
Item Q&A
  • Question : Inquiry related delivery from she****Jan 14, 2019

    The shipping is $4.80 per piece?I wanted to buy 2 pieces and the shipping is doubled!

    Answer : [Re] Inquiry related delivery from she****

    Will only charge a freight, thank you!

    Question : [Re] Inquiry related delivery from she****

    when I check out the cart, it charging me $9.60 for shipping

    Answer : [Re] Inquiry related delivery from she****

    Dear, if after payment of freight is 9.60, I'll give you refund 4.8, thank you!

  • Question : Inquiry from jen****Sep 13, 2018

    Why still have to pay additional $$ when indicate flat price $8.90?

    Answer : [Re] Inquiry from jen****

    Dear, $8.90 is the lowest price, the price of the clothes is different, thank you!

  • Question : Inquiry for the item from ali****Aug 17, 2018

  • Question : Exchange to size XLJul 30, 2018

    What is the procedure if I want to exchange size to XL? please advice.

    Thank you.

    Answer : [Re] Exchange to size XL

    Dear, under the premise that clothes do not affect second sales, we can change, but you need to pay back and forth freight, it will be more expensive, about SGD:16.00, so you need to confirm whether you need to change, thank you!

  • Question : Inquiry for the item from poo****Jun 29, 2018

    Any matching top for item QDD 20 navy skirt pants?

    Answer : [Re] Inquiry for the item from poo****

    Dear, here's a link. QCD-001 is your jacket. Thank you!

    https://www.qoo10.sg/item/REAL-FLAT-PRICE-BUY-3-FREE-SHIPPING-2018-NEW-ARRIVAL-COTTON/611737481?sid=154514

2019 new arrival cotton and linen short sleeved dress pants skirt shawl
2019 new arrival cotton and linen short sleeved dress pants skirt shawl
Item Q&A
Festive Dress/Chinese New Year Dress/Work OL Dress/Casual Red Dress
Festive Dress/Chinese New Year Dress/Work OL Dress/Casual Red Dress
Item Q&A
  • Question : Inquiry for the item from cla****Jan 14, 2019

【new fashion world】2018 New Ladies Skirts Shorts Skorts Collection Pants
【new fashion world】2018 New Ladies Skirts Shorts Skorts Collection Pants
Item Q&A
  • Question : Inquiry related cancel and refund from 209****Dec 10, 2018

    Hi, the item i bought under cart 123524140, item PPE006 came with a totally different color from what was shown in pic . I requested for khaki color but came brown hence had done a refund. Please advice where to mail back the item to? Thanks.

    Answer : [Re] Inquiry related cancel and refund from 209****

    Hi, it's normal that there is a little color difference between the object and the picture. If you want a refund, you need to pay for the transportation. Thank you.

  • Question : Inquiry for the item from ste****Nov 06, 2018

    Hi , my waist is 77 , which size should I order?

    Answer : [Re] Inquiry for the item from ste****

    Dear, our size is flat measurement, please confirm your size is correct, thank you!

    Question : [Re] Inquiry for the item from ste****

    My waist is 77cm 30 inch , pls advise which size to order.

    Answer : [Re] Inquiry for the item from ste****

    Our largest size is XL, thank you!

  • Question : Inquiry for the item from sus****Jun 06, 2018

    The measurements error are bigger by or smaller by 1-3cm?
    Thanks

    Answer : [Re] Inquiry for the item from sus****

    Yes, the measuring method is different. There will be 1-3cm error. Thank you!

  • Question : sizeMay 01, 2018

    May I know the waist and hip size is the shorts size or our body size?

    Answer : [Re] size

    What kind of style do you like, please?

  • Question : Inquiry related cancel and refund from nue****Feb 28, 2018

    Dear i check the process of cancel/refund is very travel.I decide no need to cancel.but my wuestion is why in my SHIPPING REQUEST is dont have the 7pcs.i orderd before got i can see.but last monday i can't see already i havent recieve yet.pls.double check.that's why i'm very worried!Thank you..Look insted 13pcs.but only 6.because the 7pcs.i orderd to your store is don't have..

    Answer : [Re] Inquiry related cancel and refund from nue****

    Dear, we will start processing the delivery tomorrow, thank you!

    Question : [Re] Inquiry related cancel and refund from nue****

    Okay this my cart # 116431060
    Cart # 116431006

    Answer : [Re] Inquiry related cancel and refund from nue****

    If you deliver this all my order 7pcs.until this coming week.no need to refund my payment.But if not sure to deliver pls.refund/cancel all..its been long time more than 1month already.Thank you

    Question : [Re] Inquiry related cancel and refund from nue****

    Dear, the parcel will be sent out tomorrow. Please confirm whether to cancel the order.Thank you very much!

    Answer : [Re] Inquiry related cancel and refund from nue****

    Thank you!

    Question : [Re] Inquiry related cancel and refund from nue****

    Thank you for your understanding!

+View all Notice, FAQ, Q&A >>
2018 new products are listed in all half dresses.
2018 new products are listed in all half dresses.
Item Q&A
  • Question : what is the max stretch for QCSA-003?Oct 09, 2018

    Hi Seller, what is the max stretch for QCSA-003? My waist is around 100cm, can I wear?

    Answer : [Re] what is the max stretch for QCSA-003?

    Our largest size is 2XL, waist circumference is 69-106cm, thank you!

  • Question : Inquiry for the item from xue****Oct 06, 2018

2018 new arrival cotton and linen short sleeved dress pants skirt shawl
2018 new arrival cotton and linen short sleeved dress pants skirt shawl
Item Q&A
  • Question : Inquiry for the item from ail****Sep 06, 2018

    Hi, I cannot find BJJ-19 in the pictures. Is it sold out?

    Answer : [Re] Inquiry for the item from ail****

    It is sold out.

  • Question : Change SizeJul 29, 2018

  • Question : Order 260477789 and 260477790Jun 20, 2018

    Hi

    I just received both order 789 and 790 together. Both very nice and I love it. But I realized item 790 Khaki XL is too big and 789 XL is just nice. I need to do an exchange for item 790 to L instead. How to go about it?

    Thanks

    Answer : [Re] Order 260477789 and 260477790

    Dear, under the premise of our stock, we can make
    the replacement. Only the freight need to be borne by yourself, and you need to return the merchandise to us. We have received the confirmation of the goods, which will not affect the second sale. We can replace it for you. Thank you!

    Question : [Re] Order 260477789 and 260477790

    Yes. Ok to pay the freight to you. Can you please provide your address?

    Answer : [Re] Order 260477789 and 260477790

    OK!THANK YOU!

  • Question : Inquiry for the item from pel****May 10, 2018

  • Question : BBK-019 PANTSMay 08, 2018

    Hi, would like to know whether do you have navy blue color for model BBK-019 pants.
    Regards

    Answer : [Re] BBK-019 PANTS

    Hi, we have quite a lot of trousers, but BBK-019 is not blue. There are other styles. You can see other styles. Thank you!

+View all Notice, FAQ, Q&A >>
New arrival cotton and linen short sleeved dress pants skirt shawl
New arrival cotton and linen short sleeved dress pants skirt shawl
Item Q&A
  • Question : Flat price S$ 8.80Aug 21, 2018

    It is advertised flat price $ 8.80 how come need to add $ when selecting the size and becomes S$ 12.80?

    Answer : [Re] Flat price S$ 8.80

    That is the price of our previous activity in QOO10. Now the price is 7.9. There will be some mark-up. Includes service fees charged by QOO10

2018 New Loose Linen pants/Linen Cotton Harem Pants/Wide
2018 New Loose Linen pants/Linen Cotton Harem Pants/Wide
Item Q&A
  • Question : Inquiry related delivery from kar****Jul 15, 2018

    Dear Seller, would it be possible for you to waive the delivery fee as I would like to order some items from a few different shipping groups (see attached picture) and this particular group did not hit the minimum criteria for free delivery. It doesn't make sense as the overall purchase amount is definitely enough.

    Thank you.

    Answer : [Re] Inquiry related delivery from kar****

    You have to reach the conditions of free transportation before you can ship the goods. You can tell me after payment. If I get the free shipping conditions, I can refund the freight to you. Thank you!

2018 New Loose Linen pants/Linen Cotton Harem Pants/Wide
2018 New Loose Linen pants/Linen Cotton Harem Pants/Wide
Item Q&A
  • Question : Order number 260793187 - item delivered cannot be usedJun 24, 2018

    I bought 4 pieces in total. all different designs. The Red Wine color pant has a problem and I think it has to be thrown away. The problem is the material. I noticed that it is very 'dusty' - red dust. After 3 washes, and when I wring it to dry, both hands will have lumps of cotton-like material on my hands. After I sun-dry it, I 'shake' the pant and the floor becomes full of red 'dust' or 'powder'. I think this pair of pants cannot be used and the seller should send a replacement piece (but not the same red color as it is the material that is a problem). Appreciate if the seller can comment this.

    Answer : [Re] Order number 260793187 - item delivered cannot be used

    Hi, can you take a picture to show me? Thank you!

    Question : [Re] Order number 260793187 - item delivered cannot be used

    What picture do you want to see? The red pants? The lumps of red 'cotton-like' material when being wring dry? Or the red 'dust' or 'powder'? I have no plans to wash it again. On the red 'dust' or 'powder' after I 'shake' the pants, I can try but it makes my bathroom very dirty and I have to wash it again. Also, I am not sure it can be seen on the camera.

    Answer : [Re] Order number 260793187 - item delivered cannot be used

    Actually, you can do the test on your available stock for the same wine red pants. I don't think you need me to show you any pic. I believe it will have the same problem. It was already dusty before I wash it. I thought washing it will get rid of the dust but it did not go away even after 3 wash.

    Question : [Re] Order number 260793187 - item delivered cannot be used

    OK! Please tell me the number of the trousers you mentioned. Let's test it. Thank you!

    Answer : [Re] Order number 260793187 - item delivered cannot be used

    TYPE:QDO-019 / SIZE:M
    Color (fill):Wine Red

    Question : [Re] Order number 260793187 - item delivered cannot be used

    OK!We will be informed as soon as possible. Thank you

    Answer : [Re] Order number 260793187 - item delivered cannot be used

    Appreciate if you could test and confirm sooner.

    Question : [Re] Order number 260793187 - item delivered cannot be used

    We still need to negotiate with suppliers for the fabric problem. It will take time. I will refund this order first. Thank you!

    Answer : [Re] Order number 260793187 - item delivered cannot be used

    Thank you and I am please you reach to the same conclusion. I assume the refund goes back into my credit card?

    Question : [Re] Order number 260793187 - item delivered cannot be used


    Money is QOO10 back to you, thank you

    Answer : [Re] Order number 260793187 - item delivered cannot be used

    I am not sure where is the refunding going into? If it is somewhere in my Qoo10 account, I am not seeing it.

    Question : [Re] Order number 260793187 - item delivered cannot be used

    Money is returned by QOO10, you can check your Qmoney on the 1-3 working day, or return it to your credit card. Thank you!

  • Question : QDO-012 PantsMay 26, 2018

    Dear Seller
    Please advise the measure for these sizes;
    1) XL - Length, Waist & Hip
    2) 2XL - Length, Waist & Hip
    Thank you

    Answer : [Re] QDO-012 Pants

    I'm sorry, we have a mistake in the picture.
    QDO-012 1) XL - Length: 91cm , Waist:72-116cm & Hip:108cm
    2) 2XL - Length:92cm, Waist :76-120cm & Hip:112cm
    Manual measurement has 1-3cm error, please understand! Thank you!
    :

2018 New Loose Linen pants/Linen Cotton Harem Pants/Wide Leg Pants
2018 New Loose Linen pants/Linen Cotton Harem Pants/Wide Leg Pants
Item Q&A
  • Question : Shipping chargesJun 23, 2018

    Dear Seller

    The current total in my cart for my order from New Fashion World is SGD42.50. However, I'm still being charged SGD3.90 for shipping.

    Could you check, and do necessary to ensure that there is no shipping charges when I place my order.

    Thank you and Rgds

    Answer : [Re] Shipping charges

    Dear, we have free transport conditions,over free shipping conditions will not be charged, thank you!

    Question : [Re] Shipping charges

    Please refer to screenshot. Total order is now SGD42.00, and yet I am still being charged.

    Answer : [Re] Shipping charges

    Dear, the conditions of transportation are different. I will give you a discount this time. You pay first. After payment, we will refund the freight to you. Thank you!

2018 new arrival cotton and linen short sleeved dress pants skirt shawl
2018 new arrival cotton and linen short sleeved dress pants skirt shawl
Item Q&A
  • Question : ItemApr 21, 2018

    Hi Seller,

    Will there be any restock on BBF-18? Me and my sis want to get one each...

    Answer : [Re] Item

    Dear, I'm sorry, this is not in stock for now. You can see other styles. Thank you.

Casual Tee Dress~ For Relaxing Days
Casual Tee Dress~ For Relaxing Days
Item Q&A
  • Question : Order no: 251830440, item: OOB-007, size: LApr 10, 2018

  • Question : about itemApr 18, 2017

    Dear Seller,May I ask would you consider to sell the pants of OG 016 and OG 019 .I like the pants so much.

    Answer : [Re] about item

    Dear, we have cotton and linen trousers sold other links, and you can see, thank you!

The new spring and summer of 2018 cultivate ones morality fashion denim shirt/pants/dress
The new spring and summer of 2018 cultivate ones morality fashion denim shirt/pants/dress
Item Q&A
  • Question : Inquiry for the item from daw****Mar 30, 2018

    Hi, NZM-011 in Khaki Colour, comes in 2 sizes, in M & L.

    1. For Size M, How much Smaller (the real measurement) is the actual jacket than the size chart?
    It's ok to be smaller but I need to know the Real size in your stocks.

    2. Is the jacket Cotton Material Thick Or Thin Or...?

    3. Stretchable?

    If possible can send me the actual picture of jacket u have?
    Thx in adv.

    Answer : [Re] Inquiry for the item from daw****

    Dear, this stock has a 1-3cm error in actual size. It is a thick coat, jean cloth, thank you!

  • Question : Inquiry for the item from Jen****Jun 11, 2017

  • Question : Inquiry for the item from reg****Jun 06, 2017

  • Question : Inquiry for the item from typ****May 11, 2017

    ND007, could you pls double check for me is this dress measurement for Size S & M is accurate? Look abit weird, cos the bust part bigger than the waist part. Thanks

    Answer : [Re] Inquiry for the item from typ****

    I need to inform the staff to measure, if there are any news, will inform you, thank you!

    Question : [Re] Inquiry for the item from typ****

    Sure

    Answer : [Re] Inquiry for the item from typ****

    thank you!

  • Question : Inquiry for the item from typ****May 10, 2017

    Hi seller, may I check with u for the NG 013 & NG 014, cutting will very small? My bust is 80cm, waist 67 cm, and my weight 49kg, could you pls advise which size is suitable me?

    Answer : [Re] Inquiry for the item from typ****

    Dear, we have marked size, normal circumstances there is no stretch denim, so proposal can choose the size of a bit big, thank you!

    Question : [Re] Inquiry for the item from typ****

    Okay, thank you very much.

    Answer : [Re] Inquiry for the item from typ****

    thank you!

+View all Notice, FAQ, Q&A >>
2018 NEW HIGH QUALITY LACE BLOUSE TOP
2018 NEW HIGH QUALITY LACE BLOUSE TOP
Item Q&A
  • Question : Inquiry for the item from hel****Feb 22, 2018

    Hi...can I check with u whether SKX 006 apricot & green color is in stock? Thank u!

    Answer : [Re] Inquiry for the item from hel****

    Dear, yes, there is inventory, thank you!