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Q & A Lists
Item Question & Answer
Wifi Smart Plug Multi Socket LED Light Bulb Google Home Amazon Alexa Tmall Genie IR Remote Control
Wifi Smart Plug Multi Socket LED Light Bulb Google Home Amazon Alexa Tmall Genie IR Remote Control
Item Q&A
  • Question : Inquiry for the item from yh_****Oct 07, 2019

    Dear seller,

    Do I need to keep my home wifi on to ensure it work?

    Or the socket come with a internal Wi-Fi that can link with phone?

    Answer : [Re] Inquiry for the item from yh_****

    Hi, the products would require your wifi to be on. Normally smart home products work that way unless it's via a Bluetooth connection.

  • Question : Inquiry for the item from sha****Jul 21, 2019

  • Question : Inquiry for the item from car****Jul 12, 2019

  • Question : Inquiry for the item from 237****May 13, 2019

  • Question : Inquiry for the item from lee****May 03, 2019

+View all Notice, FAQ, Q&A >>
Wifi Smart Plug Smart Socket Wireless Remote Control Smart Timer Google Home Amazon Alexa
Wifi Smart Plug Smart Socket Wireless Remote Control Smart Timer Google Home Amazon Alexa
Item Q&A
  • Question : Inquiry for the item from fio****Sep 24, 2019

    Use what app and isit sg plug?

    Answer : [Re] Inquiry for the item from fio****

    Hi, you can use the Tuya Smart app to control the plug. It is UK 3 pin as shown in the product listing and video.

  • Question : Inquiry for the item from jas****Sep 02, 2019

    will this item be restocked soon? thanks!

    Answer : [Re] Inquiry for the item from jas****

    Hi, new stock would arrive in about 2 weeks time or so.

  • Question : Inquiry for the item from JSK****Aug 01, 2019

    Hi, I am using google wifi. 1Gbps. Not sure how to configure with it.

    Answer : [Re] Inquiry for the item from JSK****

    Hi, you will need to check if your wifi configuration has 2.4 GHz enabled, then from there follow the normal setup in our video would do. It should only take about 2 mins to pair to the Tuya Smart app.

  • Question : Inquiry for the item from xdk****Jun 06, 2019

    Can this smart plug be plugged in directly without converter in Singapore? My friend buy one from China which he can't directly plug in n has to use converter

    Answer : [Re] Inquiry for the item from xdk****

    Hi, you can plug it directly. You can watch our video to see the configuration process and how it works.

Wifi Smart Plug Smart Multi Plug Socket USB Wireless Remote Control Smart Timer Google Home Alexa
Wifi Smart Plug Smart Multi Plug Socket USB Wireless Remote Control Smart Timer Google Home Alexa
Item Q&A
  • Question : Inquiry for the item from Tia****Jul 04, 2019

    Discount bro

    Answer : [Re] Inquiry for the item from Tia****

    Hi, sorry I'm just a customer service representative, I won't be able to give you any discount unless instructed by management. Hope you have purchased during our lazada promotion.

  • Question : Inquiry for the item from Tia****Jun 06, 2019

    5% off min 30 la please

    Answer : [Re] Inquiry for the item from Tia****

    Hi, as mentioned previously, the discount period would be on Lazada, 17-21 June. Management doesn't have any upcoming promotions for Qoo10.

    Question : [Re] Inquiry for the item from Tia****

    Why ??? Qoo10 same what

    Answer : [Re] Inquiry for the item from Tia****

    Hi, the marketing promotion available for sellers on qoo10 and Lazada is different. Qoo10 don't have any for sellers to join, they are only for buyers.

  • Question : Inquiry for the item from Tia****Jun 02, 2019

    Can use for Google assistant ?

    Answer : [Re] Inquiry for the item from Tia****

    Hi, the app that the different product are compatible with are shown in the cover photo and product description. For Google Assistant, it is also compatible as well.

    Question : [Re] Inquiry for the item from Tia****

    U confirm ? If not I will buy now

    Answer : [Re] Inquiry for the item from Tia****

    How ? Can cheaper or not

    Question : [Re] Inquiry for the item from Tia****

    Free shipping ?

    Answer : [Re] Inquiry for the item from Tia****

    Or I can't use the 5% , minimum 100 lah

    Question : [Re] Inquiry for the item from Tia****

    Hi, if there is Google Home compatibility, it would be compatible with Google Assistant as well. You can purchase from our shop from Lazada or Shopee or Carousell if you have better rebates over at other platforms. Our price and promotions are the same across all platforms; shipping may be different depending on requirements.

    Answer : [Re] Inquiry for the item from Tia****

    Free shipping please . U want buy

    Question : [Re] Inquiry for the item from Tia****

    Can just $2 cheaper please

    Answer : [Re] Inquiry for the item from Tia****

    Hi, sorry I'm just a customer service representative, I won't be able to give you any discount unless instructed by management.

    Question : [Re] Inquiry for the item from Tia****

    Ok , help memask your management

    Answer : [Re] Inquiry for the item from Tia****

    Hi, there will be a discount on Lazada for the GSS promotion for the products on 17-21 June.