Q&A board

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Please contact us at contact@mrfluffy.com.sg
Q & A Lists
Item Question & Answer
Elevated Pet Cot / Bed Frame with Net / Dog / Puppy / Cat / Kitten / Waterproof / Comfortable
Elevated Pet Cot / Bed Frame with Net / Dog / Puppy / Cat / Kitten / Waterproof / Comfortable
Item Q&A
  • Question : Inquiry for the item from Rac****Oct 06, 2019

    Hi do you sell just the net cover?

    Answer : [Re] Inquiry for the item from Rac****

    Yes

    Question : [Re] Inquiry for the item from Rac****

    How much is it?

    Answer : [Re] Inquiry for the item from Rac****

    Please see link and the respective prices

  • Question : Inquiry for the item from Mas****Jul 04, 2019

    Hi, Will u be restocking M size?

    Answer : [Re] Inquiry for the item from Mas****

    Which colour pls?

  • Question : Inquiry for the item from chu****Jul 01, 2019

    Will u be restocking L in blue or red?

    Answer : [Re] Inquiry for the item from chu****

    Yes probably end of July

  • Question : Inquiry for the item from kam****Jun 26, 2019

    Hi when will u restock the M size? Thx

    Answer : [Re] Inquiry for the item from kam****

    Probably end July

  • Question : Inquiry for the item from win****Dec 20, 2018

    Hi, are replacement covers available pls?

    Answer : [Re] Inquiry for the item from win****

    https://www.mrfluffy.com.sg/products/elevated-bed-spare-part

+View all Notice, FAQ, Q&A >>
Automatic Pet Food Dispenser / Automatic Program Digital Display Feeder / Dog / Cat / Puppy / Kitten
Automatic Pet Food Dispenser / Automatic Program Digital Display Feeder / Dog / Cat / Puppy / Kitten
Item Q&A
  • Question : Inquiry related delivery from sha****Oct 06, 2019

    Hi, i need this urgently is it possible for me to come down directly for purchase instead of delivery option>

    Answer : [Re] Inquiry related delivery from sha****

    Pls contact 8781 8696

  • Question : Inquiry related delivery from aha****Sep 03, 2019

    Hi is stock available for 4 meals?

    Answer : [Re] Inquiry related delivery from aha****

    Yes available

  • Question : Inquiry for the item from wee****Feb 06, 2019

    Hi Seller,

    When the stock for 4 meal dispenser is available..
    How many cups for each meal dispenser.

    Thank you
    Serene Wee

    Answer : [Re] Inquiry for the item from wee****

    In stock, please place order thank you

  • Question : Inquiry related delivery from ela****Aug 06, 2018

  • Question : Inquiry for the item from may****Jun 13, 2018

    Hi seller, do you know where to get C4 batteries? NTUC don't have it.

    Answer : [Re] Inquiry for the item from may****

    Can get from popular or any neighborhood shops which sell household appliances

+View all Notice, FAQ, Q&A >>
Plastic Playpen for Pets / Cage for Pets / Pet Fence / Dogs / Cats / Rabbits
Plastic Playpen for Pets / Cage for Pets / Pet Fence / Dogs / Cats / Rabbits
Item Q&A
  • Question : Inquiry for the item from 67c****Sep 22, 2019

    Hi seller, may I know if this item is in stock currently? Also may I check if it's possible to buy 2 sets and combine to get a bigger enclosed area? Thank you

    Answer : [Re] Inquiry for the item from 67c****

    Size L available

  • Question : Inquiry for the item from sel****Aug 06, 2019

    When Will I Receive Please

    Anxiously Waiting

    Thanks

    Answer : [Re] Inquiry for the item from sel****

    Answered

  • Question : Inquiry for the item from chi****Jun 18, 2019

    Hi, do u allow self collect today?

    Answer : [Re] Inquiry for the item from chi****

    Sorry no self collection thanks

  • Question : Inquiry for the item from fav****Jun 02, 2019

  • Question : Inquiry for the item from nan****May 30, 2019

    Hi ,possible to add on another 2pc for the various size of playpen

    Answer : [Re] Inquiry for the item from nan****

    Sorry we don’t sell loose pieces

+View all Notice, FAQ, Q&A >>
Ceiling Cat Tree With Rounded Brown House / Cat Tree / Cat Play / Ceiling High
Ceiling Cat Tree With Rounded Brown House / Cat Tree / Cat Play / Ceiling High
Item Q&A
  • Question : Inquiry for the item from Emi****Sep 21, 2019

    Hello. My floor to ceiling is 224cm. Will the forest cat post be able to fit?

    Answer : [Re] Inquiry for the item from Emi****

    Can self collect?

    Question : [Re] Inquiry for the item from Emi****

    Yes can extend. Shipping only thank you

  • Question : Inquiry for the item from joa****Oct 11, 2018

    Hi, do you have clearer picture or diagram of the parts assembled? The thin pole at the top is a bit wobbly I'm not sure if I got it right.

    Answer : [Re] Inquiry for the item from joa****

    Please provide measurement of the ceiling height. Also, try not to screw the parts too tight to avoid having wobbly ends

    Question : [Re] Inquiry for the item from joa****

    It's 2.5m.

    Answer : [Re] Inquiry for the item from joa****

    Ok, that is normal height shoulfn't be an issue. Please try to loosen up some of the parts

  • Question : Inquiry for the item from myb****Apr 03, 2018

    Hi. What is the pole diameter?

    Answer : [Re] Inquiry for the item from myb****

    10cm

G U C C I Bee Pet Cushion / Plain Bed / Cat / Dog / Kitten / Puppy
G U C C I Bee Pet Cushion / Plain Bed / Cat / Dog / Kitten / Puppy
Item Q&A
  • Question : Inquiry for the item from 239****Sep 15, 2019

  • Question : Inquiry for the item from jul****Apr 28, 2019

    Do you have the blue stripe ?
    And price ?

    Answer : [Re] Inquiry for the item from jul****

    Sold out

  • Question : Inquiry for the item from win****Apr 18, 2019

    Hello.

    Would like to know if the Red Stripe and Washable bedding will be restock soon? Thanks!

    Answer : [Re] Inquiry for the item from win****

    Sorry won’t be restocking for now. We have new bed designs in a few days!

  • Question : Inquiry for the item from jna****Mar 06, 2019

    Hi, may I know if the Breathable cooling cushion is also washable and also waterproof? Thank you!

    Answer : [Re] Inquiry for the item from jna****

    Not washable for cooling cushion

  • Question : Inquiry for the item from pin****Jan 31, 2019

    any restock for cooling bed in L size?

    Answer : [Re] Inquiry for the item from pin****

    Sorry not for now

+View all Notice, FAQ, Q&A >>
Pet Kibble Airtight Container with Free Scoop / 32L 4L Pet Food Storage / Dog / Cat / Puppy / Kitten
Pet Kibble Airtight Container with Free Scoop / 32L 4L Pet Food Storage / Dog / Cat / Puppy / Kitten
Item Q&A
  • Question : Inquiry related delivery from pei****Aug 16, 2019

    Hello can my item be send asap? I need it urgently

    Answer : [Re] Inquiry related delivery from pei****

    Noted

  • Question : Inquiry for the item from cta****Jul 15, 2019

    Hi, just to confirm the price of $23 is for the 32L container?

    Answer : [Re] Inquiry for the item from cta****

    That’s right

  • Question : Inquiry for the item from lav****Feb 27, 2019

    Hi

    My dog kibble food is 7kg size.

    Is your 32litre size too big for my dog food?

    Are you sure your container is airtight? Some buyer has feedback that it's not airtight

    Answer : [Re] Inquiry for the item from lav****

    It is airtight, unless customers forget to install silicone bands. It will be slightly big for 7kg food, but 4L will be too small.

  • Question : Inquiry for the item from bja****Feb 02, 2019

    Hi, is the 32 ltr container air tight?

    Answer : [Re] Inquiry for the item from bja****

    Yes air tight

  • Question : Inquiry for the item from jui****Nov 27, 2018

    Hi will u bring in the 32l ?

    Answer : [Re] Inquiry for the item from jui****

    32L is available

+View all Notice, FAQ, Q&A >>
Pet Elizabethan Collar / Velcro Fastener / 7 Sizes / Dog / Cat / Puppy / Kitten
Pet Elizabethan Collar / Velcro Fastener / 7 Sizes / Dog / Cat / Puppy / Kitten
Item Q&A
  • Question : Inquiry related delivery from ade****Jul 12, 2019

    Hi, need items urgently. When will you mail out? Thanks

    Answer : [Re] Inquiry related delivery from ade****

    Shipped out next day

  • Question : Inquiry from oli****Feb 08, 2019

    Hi. Can I pick up a small neck collar? I need it by Monday for my chihuahua. Thank you.

    Answer : [Re] Inquiry from oli****

    Sorry we do not allow walk in

    Question : [Re] Inquiry from oli****

    Possible to get it by Monday if I order now?

    Answer : [Re] Inquiry from oli****

    Item is shipped out next working day

  • Question : Inquiry for the item from ade****Feb 04, 2019

  • Question : Inquiry for the item from chu****Jan 17, 2019

    Hi, when #4 stock will be in ?

    Answer : [Re] Inquiry for the item from chu****

    After CNY

  • Question : Inquiry for the item from sas****Nov 23, 2018

    How to measure??

    Answer : [Re] Inquiry for the item from sas****

    Measure the pet’s neck please

+View all Notice, FAQ, Q&A >>
Pet Car Seat Cover / Back Seat Hammock / Backseat Cover / Front Seat Cover / Car Boot Cover /
Pet Car Seat Cover / Back Seat Hammock / Backseat Cover / Front Seat Cover / Car Boot Cover /
Item Q&A
  • Question : Inquiry for the item from liy****Jun 19, 2019

  • Question : Inquiry related delivery from oin****Jun 25, 2018

    Hello, may I check if you would be able to do a meet-up for this item? cos I need it urgently so can't wait for it to be posted.

    Answer : [Re] Inquiry related delivery from oin****

    For purchase via qoo10 there’s no self collection. You may purchase directly at warehouse in cash if you wish to self collect. 362 Upp Paya Lebar Road #04-16A open by appointment

    Question : [Re] Inquiry related delivery from oin****

    Ok, may I know your opening hours? Can collect this evening?

    Answer : [Re] Inquiry related delivery from oin****

    What time do you close? May I purchase the car seat cover from your warehouse tomorrow tonight?

    Question : [Re] Inquiry related delivery from oin****

    8781 8696

  • Question : Inquiry for the item from car****May 10, 2018

  • Question : Inquiry related delivery from kum****May 08, 2018

    Hi, please help add a store pickup option as I noticed some of the items you sell has already have a store pickup option. Thank you.

    Answer : [Re] Inquiry related delivery from kum****

    Store pickup is not available on Qoo10

  • Question : Change delivery mode to QExpressMar 14, 2018

    Good afternoon
    Please take note delivery mode has changed to QExpress
    Please refer to below attachment

    Thanks!

    Answer : [Re] Change delivery mode to QExpress

    Noted

+View all Notice, FAQ, Q&A >>
1+1 2018 Russia World Cup Pet Jersey / Argentina / Germany / Brazil / Portugal / Italy / Dog / Cat
1+1 2018 Russia World Cup Pet Jersey / Argentina / Germany / Brazil / Portugal / Italy / Dog / Cat
Item Q&A
  • Question : Inquiry for the item from zai****Jun 28, 2019

    Hi Mr Fluffy

    Can someone just kindly look into your short shipment pls? How am I going to Confirm receipt of the parcel when the other Jersey was missing? Opened-box with a QExpress sticker there’s only the ITALIA but the HOLLAND is missing. In fact I reported to you immediately but this is my 3rd enquiry and none of you hv the courtesy to look into the matter. Just a simple reply that you got no stock or oversight or mishandled by logistics whichever it was it is your responsibility to follow up. Therefore if I still don’t hear fr you then I am going lodge a report to Q10 and case Online Shopping mishandling Act. Pls take Customer Service a serious matter because I hv been purchasing from your shop for the past few years and I bought my Pet Feeders, Pet Bed and Bowl etc from you. Is this you treat your customer? I paid you full amount + delivery fees and you expect me to honor such negligence? I am very angry and disappointed with you. Resend or refund?

    Answer : [Re] Inquiry for the item from zai****

    Please don’t make me repeat my order number again. Now then I realised that I am not the only victim. I must hv bn too kind to pm u instead of posting a Q&A at the shop page. What kind of customer service is this?

    Question : [Re] Inquiry for the item from zai****

    Please check mailbox

  • Question : Inquiry for the item from emi****Jun 17, 2018

    Hi,

    Understand that u’re running a World Cup promo now. I’ve placed my order for 2 Germany t-shirts (1 M and 1 L). However, I have received only 1 L t-shirt. Could you please assist to check the whereabouts the other M piece?

    My Order No. 259794883

    Thanks,
    Emily

    Answer : [Re] Inquiry for the item from emi****

    Will check and send out missing piece after verification thank you

  • Question : Inquiry for the item from Asc****Jun 13, 2018

    Hi, understand that your are running a World Cup promotion now. Buy 1 but get 1 free right? I just received my items today however only receive 1 piece of the shirt. Can u please advise? Please refer to the attached file for my order number.

    Answer : [Re] Inquiry for the item from Asc****

    Will check with warehouse colleague and arrange for the missing piece to be shipped out

  • Question : Inquiry for the item from Rac****Jun 07, 2018

    Hi,
    The price is for 2 pcs? Coz the option is for 2 choices. Thank you.

    Answer : [Re] Inquiry for the item from Rac****

    yes now running world cup promo

  • Question : sizeJan 28, 2018

    hi, my westie is about 10kg, what size should he take?

    daniel
    92722256

    Answer : [Re] size

    Please refer to our size chart, and measure the neck and chest.Thank you.

Covered Cat Litter Box with Free Scoop / Pet Toilet / Suitable for adult cats
Covered Cat Litter Box with Free Scoop / Pet Toilet / Suitable for adult cats
Item Q&A
+View all Notice, FAQ, Q&A >>
Denim Pet Harness And Leash Set / Dog / Cat / Puppy / Kitten / Jeans / Comfortable
Denim Pet Harness And Leash Set / Dog / Cat / Puppy / Kitten / Jeans / Comfortable
Item Q&A
  • Question : Inquiry for the item from pet****Jun 16, 2019

    Neck is 30cm. Chest is 45cm what size to order thanks

    Answer : [Re] Inquiry for the item from pet****

    Size L please

  • Question : Inquiry for the item from tyn****Jun 11, 2019

    Hi there, for your harness' measurements, are they for the chest or the neck? My toy poodle seems to be L size which I thought is typically for large dogs. Just double confirming the measurements.

    Answer : [Re] Inquiry for the item from tyn****

    For the chest

Elevated Pet Bowl / Feeding / Water / Food / Feeder /Stainless
Elevated Pet Bowl / Feeding / Water / Food / Feeder /Stainless
Item Q&A
Paw Shape Cat Litter Non Slip Mat / Cat / Kitten
Paw Shape Cat Litter Non Slip Mat / Cat / Kitten
Item Q&A
  • Question : Inquiry for the item from Mas****May 08, 2019

    When size L Restock.

    Answer : [Re] Inquiry for the item from Mas****

    For now only the available sizes and colours thank you

  • Question : Inquiry for the item from kum****Feb 01, 2018

    In the top picture, there seems to be a dark brown colour. Is it still available as it doesn't look like the lighter beige colour?

    Answer : [Re] Inquiry for the item from kum****

    Da Jin Factory Building
    362 Upper Paya Lebar Road
    #04-16A, S534963

    Opening Hours (Public Holidays Closed)
    Monday-Thursday 3-7pm
    Friday 12-5pm

    Hi we only open on weekdays, we doesn't have dark brown, that shouls be grey instead.Thank you.

  • Question : Inquiry related delivery from kum****Feb 01, 2018

    May I know if your shop is opened on weekends for us to collect? Thank you.

    Answer : [Re] Inquiry related delivery from kum****

    Da Jin Factory Building
    362 Upper Paya Lebar Road
    #04-16A, S534963

    Opening Hours (Public Holidays Closed)
    Monday-Thursday 3-7pm
    Friday 12-5pm

    Hi we only open on weekdays, we doesn't have dark brown, that shouls be grey instead.Thank you.

  • Question : Light blue color size LJan 20, 2018

    Hi,
    On the 3rd picture there is light blue and brown color.....but when I scrolled down available colors, they are not listed. Do you have the light blue one in L ?

    Answer : [Re] Light blue color size L

    Hi, yes, that is Turquoise color. Thank you.

Pet Carrier / Dog / Cat / Puppy / Kitten / Camo / Stripes
Pet Carrier / Dog / Cat / Puppy / Kitten / Camo / Stripes
Item Q&A
  • Question : Inquiry for the item from reg****Mar 28, 2019

    Are you restocking for striped design L size?

    Answer : [Re] Inquiry for the item from reg****

    Sorry not restocking for now

  • Question : Inquiry for the item from reg****Mar 28, 2019

    Are you restocking for the striped designs?

    Answer : [Re] Inquiry for the item from reg****

    Sorry not restocking for now

  • Question : Design BJun 18, 2018

    Hi for Design B, Dodopet carrier, are you restocking size M ?

    Answer : [Re] Design B

    Yes new stocks arriving in 2 weeks

  • Question : Inquiry for the item from myr****May 13, 2018

    Can i get the one in stripped pls?

    Answer : [Re] Inquiry for the item from myr****

    Please place orders in the system, thank you.

  • Question : Inquiry for the item from sno****Apr 23, 2018

    Hi, do you still sell design B Dodopet carrier black strips medium?

    Answer : [Re] Inquiry for the item from sno****

    Not restocking for now, thank you

+View all Notice, FAQ, Q&A >>
Multi Colour Nylon Fabric Pet Carrier / Bag for 7kg Pet / Ventilation
Multi Colour Nylon Fabric Pet Carrier / Bag for 7kg Pet / Ventilation
Item Q&A
  • Question : Inquiry for the item from reg****Mar 28, 2019

    What is the size? M or L?

    Answer : [Re] Inquiry for the item from reg****

    Please refer to description for full size details

Japan Imported Marukan Pet Cooling Mat / Foldable  easy storage / Absorbs body heat / Waterproof
Japan Imported Marukan Pet Cooling Mat / Foldable easy storage / Absorbs body heat / Waterproof
Item Q&A
  • Question : Inquiry for the item from 244****Mar 11, 2019

    HI, is the item safe for teething puppy?

    Answer : [Re] Inquiry for the item from 244****

    Yes it is safe, but as with any physical item, if it is bitten on the same spot repeatedly it will have wear and tear.

  • Question : Inquiry for the item from mel****Feb 12, 2019

    Hi my order is 289455206. I have ordered 2 mats but I only received 1 mat. Please check and send me the another mat as soon as possible. Thanks.

    Answer : [Re] Inquiry for the item from mel****

    Will check with warehouse team on this

    Question : [Re] Inquiry for the item from mel****

    Any update on this?? Thanks

    Answer : [Re] Inquiry for the item from mel****

    Shipped out replacement

  • Question : Inquiry for the item from ste****Aug 02, 2018

    Hi may I know when will the 60x90 cm be instock ? Thanks

    Answer : [Re] Inquiry for the item from ste****

    Hi, will not be restocking for now. Thank you.

  • Question : Marukan Pet Cooling MatMay 23, 2018

    Hi I would like to know if this mat helps relieve pressure when lying down. What is the thickness of this item?

    Answer : [Re] Marukan Pet Cooling Mat

    Hi there is gel in the mat. Main function is to reduce heat. It has slight cushioning effect, about 0.8cm thick

    Question : [Re] Marukan Pet Cooling Mat

    noted. thanks for the prompt response

    Answer : [Re] Marukan Pet Cooling Mat

    Answered

  • Question : Faulty ItemMay 05, 2017

    Hello, in February we ordered our 1st cooling mat from you. The order number was 207462068. After using for 2 months it started to leak. I thought maybe because our dog chewed the cooling mat, so we ordered a 2nd mat. This time round, as soon as we took out the mat from the transparent plastic, it was already wet with funny smell. It is not usable at all. Can you please send us a replacement or provide a refund? Thank you.

    Answer : [Re] Faulty Item

    Answered

+View all Notice, FAQ, Q&A >>
Plain Black Pet Carrier with Netting / Pet / Dog / Cat / Ventilation / Bag / Hand Carry
Plain Black Pet Carrier with Netting / Pet / Dog / Cat / Ventilation / Bag / Hand Carry
Item Q&A
Pet Playpen Net / Folding Portable Dog Fence Puppy Kennel Breathable Summer Tent Playpen For Dogs
Pet Playpen Net / Folding Portable Dog Fence Puppy Kennel Breathable Summer Tent Playpen For Dogs
Item Q&A
  • Question : Inquiry related delivery from gle****Feb 02, 2019

  • Question : Inquiry related delivery from Mif****Jan 29, 2019

  • Question : Inquiry related delivery from jea****Sep 11, 2018

    Hi...

    If I place order today...when can I receive my order please....I need it urgently....

    Jeannie

    Answer : [Re] Inquiry related delivery from jea****

    3-5 working days

  • Question : Inquiry related delivery from che****Aug 27, 2018

    Hi could i collect at short notice as I need it urgently?

    Answer : [Re] Inquiry related delivery from che****

    warehouse not open for self collection, thank you

  • Question : L size deliveryJul 04, 2018

    Hi,

    would like to check if its possible to send out by today? Am interested in the L size.

    Answer : [Re] L size delivery

    Delivery takes 3-5 working days

+View all Notice, FAQ, Q&A >>
Double Raised Stainless Steel Bowls With Bamboo Stand
Double Raised Stainless Steel Bowls With Bamboo Stand
Item Q&A
Cat Litter Box with Foot Board and Free Scoop / Suitable for adult cats
Cat Litter Box with Foot Board and Free Scoop / Suitable for adult cats
Item Q&A
  • Question : Inquiry for the item from Ng_****Nov 24, 2018

    Can we choose the sieve pattern? Need one suitable for pee wee pine pellets that disintegrates. Do you sell pee pads too?
    Thks

    Answer : [Re] Inquiry for the item from Ng_****

    Sorry only 1 type of sieve

  • Question : Inquiry for the item from plh****Aug 06, 2018

    Hi, can you check why cannot order if I don’t select the ‘addon’.

    Answer : [Re] Inquiry for the item from plh****

    If you do not require any add-on, you may select ‘no thank you’

  • Question : Inquiry for the item from art****Jul 22, 2018

    Will u be restocking the grid?

    Answer : [Re] Inquiry for the item from art****

    Do you mean the sieve?Is in stock now.Thank you.

  • Question : Inquiry for the item from mai****Jul 11, 2018

    I don’t want the sieve but unable to purchase without it. Could you please change your option?

    Thanks!

    Answer : [Re] Inquiry for the item from mai****

    Hi,amended,please check again. Thank you.

    Question : [Re] Inquiry for the item from mai****

    Hi, it’s still the same on my end

    Answer : [Re] Inquiry for the item from mai****

    please elaborate?

    Question : [Re] Inquiry for the item from mai****

    No option to choose here. There is only one which is +sieve for $9

    Answer : [Re] Inquiry for the item from mai****

    Amended,please try again. Sorry for the inconvenience causes.

  • Question : Inquiry for the item from art****Jul 18, 2018

    Hi, when will the all white be available?

    Answer : [Re] Inquiry for the item from art****

    Hi,currently won’t restock for the all white. Thank you.

+View all Notice, FAQ, Q&A >>
Pet Travel Hard Case Carrier / Large Airline Crate
Pet Travel Hard Case Carrier / Large Airline Crate
Item Q&A
  • Question : Inquiry for the item from tas****Nov 16, 2018

    Hi Seller,

    Will you be bringing in stocks for this?

    Answer : [Re] Inquiry for the item from tas****

    Yes blue is in stock

  • Question : 关于商品jay****会员的咨询。Jul 19, 2018

    What is the internal height?

    Answer : [Re] 关于商品jay****会员的咨询。

    Internal height about 36cm

  • Question : 关于商品jay****会员的咨询。Jul 19, 2018

    Can the wheel be removed?

    Answer : [Re] 关于商品jay****会员的咨询。

    Yes, wheels can be removed.

  • Question : RestockFeb 06, 2018

    Hi, will this be restock?

    Answer : [Re] Restock

    Hi, yes, estimate arriving after CNY.

  • Question : Are there wheels at the base?Nov 15, 2017

    Hi there, are there wheels at the base which can be drag around like a trolley?

    Answer : [Re] Are there wheels at the base?

    Yes there are wheels

+View all Notice, FAQ, Q&A >>
Pet Carrier / Dog / Cat / Puppy / Kitten
Pet Carrier / Dog / Cat / Puppy / Kitten
Item Q&A
XL Cat Litter Box with Drawer Tray and Sieve / Cat / Pet / Scoop
XL Cat Litter Box with Drawer Tray and Sieve / Cat / Pet / Scoop
Item Q&A
Charcoal/ Lemon Pet Pee Pad  / Ultra Absorbent / Small / Medium / Large / Dogs / Ca
Charcoal/ Lemon Pet Pee Pad / Ultra Absorbent / Small / Medium / Large / Dogs / Ca
Item Q&A
  • Question : RefundedAug 01, 2018

    Ordered on 24th July, seller did nothing even after payment is done. 1 week later, the status is still shipping requested meaning item is not even send out yet.

    Cancelled and refunded.

    Answer : [Re] Refunded

    Sorry for the inconvenience caused.

  • Question : Inquiry for the item from lol****Jun 29, 2018

  • Question : Inquiry for the item from may****Jun 03, 2018

    Hi, what size of pee pad should I buy if the pee tray is 41cm by 41cm?

    Answer : [Re] Inquiry for the item from may****

    Pee pads size M

  • Question : Inquiry for the item from sha****Apr 19, 2018

    Hi if we order pee pad n pee tray today, how soon can we receive the items?

    Answer : [Re] Inquiry for the item from sha****

    Hi, you will received between 3-5 working days. Thank you.

    Question : [Re] Inquiry for the item from sha****

    Hi, ordered and payment made. Kindly arrange the items to be sent to us as soon as possible. Thanks so much!

    Answer : [Re] Inquiry for the item from sha****

    Hi, it will take 3-5 working days.Thank you.

  • Question : Inquiry for the item from knk****Feb 10, 2018

+View all Notice, FAQ, Q&A >>
Ultra Ventilation Pet Carrier / Dog / Cat / Puppy / Kitten / Foldable
Ultra Ventilation Pet Carrier / Dog / Cat / Puppy / Kitten / Foldable
Item Q&A
  • Question : Restock for Size L LimeJul 27, 2018

  • Question : Pet CarrierMar 23, 2017

    Hi,

    Can we come and look at the carrier and pick up at your store. I need it by next Tuesday when I travel, so would like to pick it up.

    Thanks,

    Angie

    Answer : [Re] Pet Carrier

    Please contact 8781 8696 to make appointment :)

Pet Medicine Feeder / Pill Popper / Dog / Puppy / Cat / Kitten
Pet Medicine Feeder / Pill Popper / Dog / Puppy / Cat / Kitten
Item Q&A
Stainless Steel Pet Bowl / Anti Slip Rubber Base / Dog / Puppy / Cat / Kitten / Colourful
Stainless Steel Pet Bowl / Anti Slip Rubber Base / Dog / Puppy / Cat / Kitten / Colourful
Item Q&A
  • Question : Inquiry for the item from she****Jul 01, 2018

    When will you restock for the pink color M size pet bowl?

    Answer : [Re] Inquiry for the item from she****

    Not for now thank you

  • Question : Wrong item - Order no. : 242785707Jan 19, 2018

    Hi, received delivery, however it's the wrong item. I ordered the anti-slip rubber base per bowl, but got a different one. Please see attachment. How do we proceed?

    Answer : [Re] Wrong item - Order no. : 242785707

    Hi, really sorry about it, we will resend you the correct items. Do you mind post this back to us? We will transfer you the stamp fee.Sorry for the inconvenience caused.

    Question : [Re] Wrong item - Order no. : 242785707

    What is the value of this bowl that we have? Can you sell this current bowl we have at a discounted price? We would still like the correct item. Thank you.

    Answer : [Re] Wrong item - Order no. : 242785707

    Hi, yes you can get it on $7,please transfer to POSB savings 195-34631-3 and inform us. Thank you.

    Question : [Re] Wrong item - Order no. : 242785707

    The item however is not in perfect condition. There are at least 2 visible black stains on the side of dish holder. I can send you photos if you need. Given this and inconvenience, can you offer a better price for it? Thank you.

    Answer : [Re] Wrong item - Order no. : 242785707

    Hi, please sent us the photo to whatapps, 87818696.I will forllow there. Thank you.

  • Question : Delivery StatusJan 14, 2018

    Hi - I confirmed my delivery by accident. Can you make sure that my item still gets delivered? Thank you!

    Answer : [Re] Delivery Status

    Please provide us the order number.

  • Question : refund orderDec 13, 2017

    Hi i have made a double ordered. i want to cancel this order.
    Thank you

    Answer : [Re] refund order


    2017-12-14 10:14:37

    Hi sorry for the inconveniece causes, can you snap a photo of the items we sent you?Also total how many bowl you received? I checked in the system you did purchased two dog toys as well, please let me know did you received it? Thank you.