 - SK-II Facial Treatment Essence 30ml
- Item Q&A
| Answer : [Re] Inquiry for the item from Joc****Question : [Re] Inquiry for the item from Joc****When will there be stock for essence? Answer : [Re] Inquiry for the item from pei****Hi sorry we still have stock for this we will update the quantity soon thanks Question : [Re] Inquiry for the item from pei****Answer : [Re] Inquiry for the item from pei****Answer : [Re] Inquiry for the item from Del****Dear seller , when is the expiry date for this facial treatment Essence ? Thank you! Answer : [Re] Inquiry for the item from wen****Hi,
I have written to you via your email address on Wednesday, 2 January 2019 regarding the tracking number but yet to receive a reply. Appreciate if you could reply me. Thank you.
Angela Tan Answer : [Re] Inquiry related delivery from vou****hi sorry In our system it doesn’t show any order from you Question : [Re] Inquiry related delivery from vou****I can’t seem to upload the page but my order number was 286332056 & cart number was 123985014. Answer : [Re] Inquiry related delivery from vou****Question : [Re] Inquiry related delivery from vou****hi sorry we have checked your order has been shipped out already on 26 Dec 2018 via normal mailing Answer : [Re] Inquiry related delivery from vou****After much communication with Singpost, I have found out it was due to your negligence that you have omitted my house unit number, that is why my items were not delivered to me. Question : [Re] Inquiry related delivery from vou****hi sorry but we have sent accordingly to what you have filled in the app Hi,
I have written to you via your email address on Wednesday, 2 January 2019 regarding the tracking number but yet to receive a reply. Appreciate if you could reply me. Thank you.
Angela Tan Answer : [Re] Inquiry related delivery from vou****hi in our system it doesn't show any order from you thanks May i check when will be the expiry date for this item? Answer : [Re] Inquiry from mei****What year is the product manufactured? When will it expire? Answer : [Re] Inquiry for the item from cut****Answer : [Re] Inquiry for the item from Myw****Hi seller, so many days I didn’t receive, pls check for me, my order number is 270503829, it shows the delivery date is Agu 20th, many thanks! Answer : [Re] Inquiry related delivery from lia****Hi, Kindly wait for 2-21 days for normal mail. If you did not receive after 21 days, kindly file for a non claim and qoo10 customer service will take over from there. Thank you for your patience. Question : [Re] Inquiry related delivery from lia****21 days?!So long time...Why this express company? Even if it's cheap, but it make customers doubt your service, it’s bad for you...you know in China, different cities can receive the express delivery the next day after you make the order, each city is several times larger than Singapore. Why not change to another express company? Answer : [Re] Inquiry related delivery from lia****it is normal mail for your order so it takes 2 to 21 days for the items to reach customers thanks Hi Seller,
Can i still order this item? What is the expiry date? Answer : [Re] Inquiry for the item from mai****Hi may i know the expiry date? Answer : [Re] [About Item] Related InquiriesHi, my order was placed on 13 Oct 2016 and status changed to delivered already but I have yet to receive my purchases. 'Shipped out' date was 14 Oct 2016. Have you actually sent the items? Thank you. Answer : [Re] Order no. 190373659 not received yet.Hi,
The status is on delivery. Not delivered yet. Question : [Re] Order no. 190373659 not received yet.Hi Seller, I still have not received my purchases yet after my order on 13 Oct. Havel you sent out yet? Please refund me if you have not sent it. Thankyou. Answer : [Re] Order no. 190373659 not received yet.Hi,
Yes it is on delivery. Hi seller,
Did you send out my items ? Or still pending ? If not i want a refund !!!!!! Answer : [Re] Haven received the items after one monthHi, Kindly wait for 2-21 days for normal mail. If you did not receive after 21 days, kindly file for a non claim and qoo10 customer service will take over from there. Thank you for your patience. Question : [Re] Haven received the items after one monthHi,
Qoo customer service ask me to request from you the cancellation of the Items. Please acknowledge that we agree to cancel this order so they can refund me.
Thanks and best regards Answer : [Re] Haven received the items after one monthHI,
Have they checked your address? Question : [Re] Haven received the items after one monthI doubt that they have check my address. Answer : [Re] Haven received the items after one monthHi,
Can you email to help@qoo10.com thanks. Hi mybeautystory,
I forget to change the pick up at store to shipping. Able to send out as normal mail to me ? My order number is 183222279 Sorry for the trouble.
Thanks and best regards Answer : [Re] Store pick up to mail shippingQuestion : [Re] Store pick up to mail shippingHi,
Any update on this ? Have your send out ?
I haven received anythings from your side . Answer : [Re] Store pick up to mail shippingHi,
We have sent your item. Question : [Re] Store pick up to mail shippingHi I have waited for one week I didn't receive yet. Answer : [Re] Store pick up to mail shippingQuestion : [Re] Store pick up to mail shippingQuestion : DateAug 02, 2016 Hi seller,
I want enquiry about my item receive today,at the bottle bottle have a date is it exp or mfg date? Tq Answer : [Re] DateHi,
It is the manufacturing date. Hi, seller. I still haven't received my items. it's been one mth already...I made payments on the 19 June... My order no is 177992936. I chose normal mail and had not received yet. Are you going to send me my 4 btls of skll lotion or refund me back$? Pls reply. Answer : [Re] Not yet received my orders!!Hi,
Kindly file for non receipt claim with qoo10 customer service. Thanks. Hi seller. I'd made payments on the 19 June...but it's been more than 21days... still haven't received my 4 btls of clear lotion yet... so long... Pls check for me. My order no is 177992936. I chose normal mail and had not received yet. Pls help. Thank you. Waiting... Answer : [Re] Pls help... items not received yetHi,
Please file for non receipt claim. Thanks. Question : [Re] Pls help... items not received yetCannot be filed for non receipt claim... Very very disappointed. Last time l purchase SKll essence 330ml also dun have this problem... Now just ordered 4 small btls have to wait sooooo long... Answer : [Re] Pls help... items not received yetHi,
Why cant file? We will email to custoner service for you. Hi seller. payments on the 19 June... Pls check for me. My order no is 177992936. I chose normal mail and had not received yet. Try file for non receipt claim., But the order cannot be cancelled. So are you going to refund $ back to me or send me my 4 btls of lotions? Pls reply fast. Hi seller, i hve not received my order yet.. i put in order on 23jun 16 Cart no:178396181 Answer : [Re] hve not received itemHi seller. It's been more than 10days... still haven't received my 4 btls of clear lotion yet... Pls send to me fast coz i have finished using my clear lotion... My order no is 177992936. Pls update me on the delivery date... waiting... tks Answer : [Re] Not yet received my orders!!Hi, Kindly wait for 2-21 days for normal mail. If you did not receive after 21 days, kindly file for a non claim and qoo10 customer service will take over from there. Thank you for your patience. Question : [Re] Not yet received my orders!!Hi seller. Thanks for your reply. I didn't expect your delivery for so long.... Been reading your customers' comments, knowing your delivery is fast...That's why l order from you. :( Just hope to receive them really soon. Tks seller. Waiting... Urgent!!!
Hi seller,
Just now i received my goods,but i total 3 items,only receive repair c ,others no receive,can you help me check ? Answer : [Re] some goods no receivedHi,
Please take a photo of all items in the package for shortage as advised by qoo10. Question : [Re] some goods no receivedsorry just now no attached photo.please help me check.tks. Answer : [Re] some goods no receivedHi,
we need a photo of the items inside the package. Question : [Re] some goods no receivedAnswer : [Re] some goods no receivedDid you get the stempower 2.5g? we switched to RNA power for you. Remembered very clearly cos the packers came to ask me. And the clear lotion? Was the package opened before you receive it? Question : [Re] some goods no receivedI confirm only receive repair c and package no open,I think the packer ' mistake ,cos the package weight write 0.1kg,maybe he no packing inside Answer : [Re] some goods no receivedPackage weight is by default because qxpress is lazy to weigh all the parcels. We will send you the shortage. Thanks. Question : [Re] some goods no receivedthank you.i will waiting for you. Answer : [Re] some goods no receivedHi
Would like to enquiry on the above subject title.
Thanks, J Answer : [Re] Manufacturing or expiry date of itemQuestion : EnquiryDec 20, 2015 Hi,
May I know the manufacturing date? Hi,
Will you automatically upgrade my shipping from Singpost normal mail to Qxpress once my purchases exceed $249 or do I need to select Qxpress on the onset? Thanks. Answer : [Re] Upgrade to QxpressHI,
You have to select qxpress for all orders. Once you reach $249 it willbe waived off. Hi,
What do you mean by 30ml 1+1 for $20.90? Does it mean that I will get 2 bottles of 30ml of the clear lotion at $20.90? Thanks. Answer : [Re] Clarification
+View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >> |
 - LIMITED QTY Kose Clear Whitening Mask With Box / Sekkisei Lotion 100ml
- Item Q&A
| Answer : [Re] Inquiry for the item from mic****Question : [Re] Inquiry for the item from mic****Answer : [Re] Inquiry for the item from mic****Hi Seller I still have not received my item. Answer : [Re] Inquiry for the item from cha****Hi sorry kindly send us a picture of the parce; and the item beside the parcel Question : [Re] Inquiry for the item from cha****I did not received the item how to send you picture. Answer : [Re] Inquiry for the item from cha****hi kindly file a non receipt claim thanks Hi Seller, i did not received the item how to send you picture. Answer : [Re] Inquiry for the item from cha****Contact help@qoo10.sg for non receipt claim request Hi Seller, I still have not received my items. Answer : [Re] Inquiry for the item from cha****Hi, Kindly wait for 2-21 days for normal mail. If you did not receive after 21 days, kindly file for a non claim and qoo10 customer service will take over from there. Thank you for your patience. Which one is the set with 6 pieces? I cannot find the name Answer : [Re] Inquiry for the item from dal****Hi it is sekkisei 6 pc set (+$10.00) thanks Question : [Re] Inquiry for the item from dal****Answer : [Re] Inquiry for the item from dal****Answer : [Re] Inquiry related delivery from msa****Within a week or less than three weeks thanks I ordered 2 items but received only 1. The bill says 2 total quality but only 1 inside. What to do? How can I contact seller? The number provided in Pick up instruction is not available. First time encounter this, so disappointed. Answer : [Re] Inquiry for the item from Dtq****Additional photo for the previous inquiry. Question : [Re] Inquiry for the item from Dtq****hi we have replied you on WhatsApp thanks Please advise how I can recall the non-receipt claim. Thank you. Answer : [Re] Inquiry for the item from 245****You can ask help@qoo10.sg for recall your non receipt claim thanks what is expiry date for Emulsion 20ml and Lotion 24ml thanks. Answer : [Re] Inquiry for the item from kel****What is the infinity xx set? Answer : [Re] Inquiry for the item from tab****There is no option for clear white mask without box. No more? Answer : [Re] Inquiry for the item from joa****It’s not in stock sorry thanks Does the 4 piece set comes in a box? Answer : [Re] Inquiry for the item from lin****What is the expiry date of the 4 piece set? Does it come with box? Answer : [Re] Inquiry for the item from lin****Infinity set is full size selling Sekkisei clear whitening mask (80g) and 100ml toner? Answer : [Re] Inquiry for the item from joa****Answer : [Re] Inquiry for the item from ohx****Good morning, have placed repeated order for the lotion on 05Nov. Pls adv the expire date of the lotion and also to ship items out asap. Hopefully can rec on this fri. Thank you! Answer : [Re] Cart No. 122726764hi this item is delayed by the overseas supplier it will come in next week or two weeks later would you like to wait or cancel your order? Question : [Re] Cart No. 122726764I'm abit confused... saw yr wed site still show qty 77?? I do need it urgently or if it possible i come over to yr shop tmr morning n get the promo 24ml lotion @$6.00 fm u first. Will pay cash direct to u. Pls Pls revert asap so i'm able to make arrangement to go over yr place tmr. Thank you. Answer : [Re] Cart No. 122726764We are open from Monday to Friday 12-5pm
We are located at Bizhub28 28 Senang Crescent 04-06 Singapore 416601 Question : [Re] Cart No. 122726764Thank you for your reply. I will go over to yr shop tmr(09Nov) noon to purchase the promo 24ml lotion @$6.00. I will not cnx the order for 2bottles 100ml lotion n wait for a couple weeks for the new stock. Pls help to send the my order asap once stock is in. Thank you! Answer : [Re] Cart No. 122726764Question : [Re] Cart No. 122726764Good morning Seller, saw my order was scheduled on 13Nov but no more update.. pls adv whether items have been shipped out on 13Noov or otherwise.. Tks! Answer : [Re] Cart No. 122726764It has been collected by qoo10 Dear Seller,
Oct 26, 2018 (Cart no. 122509735) I placed my Kose product order since Oct 26, and today Oct 10, it is still showing as shipping requested. It is already more than 2 weeks. If you are not able to ship next week, pls cancel my order. The reason I ordered earlier is because I want to avoid the delay due to 11.11 orders. Please advise. Answer : [Re] Oct 26, 2018 (Cart no. 122509735Correct to my earlier email. I ordered on Oct 26 and today is Nov 10. It is more than 2 weeks. Pls advise when is shipment. If you cannot arrange by next week , pls cancel my order. Question : [Re] Oct 26, 2018 (Cart no. 122509735Hi sorry can you go to your order list and cancel them thanks Answer : [Re] Oct 26, 2018 (Cart no. 122509735Question : [Re] Oct 26, 2018 (Cart no. 122509735Answer : [Re] Oct 26, 2018 (Cart no. 122509735Yes I have cancelled. Tks. Question : [Re] Oct 26, 2018 (Cart no. 122509735Answer : [Re] Stock for Clear Whitening MaskAnswer : [Re] Inquiry for the item from mic****Hi Seller, pls help to ship my order under cart no. 121517870 asap.... My lotion is running out in a couple of days only. Thank you! :) Answer : [Re] Cart No. 121517870hi we will ship out by this week but I am not sure when will reach you Question : [Re] Cart No. 121517870Tks for the reply. Saw the shipping info scheduled on 20Sept, Pls adv tracking no. so am able to track my parcel fm yr shipping agent. Tks again! Answer : [Re] Cart No. 121517870It will show on your order list thanks Answer : [Re] Inquiry for the item from cso****Hi Seller, do u still have the 70ml sekkisei emulsion? not able to find it in your site? Pls adv. Tks! Answer : [Re] sekkisei emulsion 70mlAnswer : [Re] Item not delivered - Shipping status is scheduled, but item purchased since 9-Sephi seller, when is the expiry date for lotion? any in-stock now if i order? Answer : [Re] Inquiry for the item from jes****Hi Clear whitening mask (kose) without box ...do you still have it on sale?
Thanks Answer : [Re] Clear whitening mask (kose)Question : [Re] Clear whitening mask (kose)Hi There no option for sale for no box ... Kindly let me know where can i find it Hi,
You still have clear whitening mask without box in stock? Answer : [Re] Inquiry for the item from jes****I bought Sekkisei 4pcs sets. I tot 4pcs set consist of 1wash,1 toner,1 emulsion n 1 sunblock? How come I only receive all 3 but not e sunblock. N receive a pack of lotion mask (I assume should be sample?) Hi there
May I check if there is stock for the whitening mask? How Long will it take to be delivered to me in spore? Is this authentic? Thank you Answer : [Re] Inquiry for the item from chr****Hi, yes ready stock. We ship next day. Hi, I've order 2 qty but only 1 was delivered. Kindly arrange to delivery the other box. Answer : [Re] Inquiry related delivery from rax****Hi
sorry for the shortage. We will send you via smart pac tracking SM300395678SG thank you. Please refer to order number 251576885 My order was cancel ,please refund! Answer : [Re] Inquiry related cancel and refund from sar****Hi,
We will refund once cancelled by qxpress. thanks. Answer : [Re] Inquiry for the item from shu****Answer : [Re] Inquiry for the item from yen****Any difference in the product between with and without box Answer : [Re] Inquiry for the item from dex****Answer : [Re] Inquiry for the item from dod****I place order few day ago , when will ship out the product Answer : [Re] Inquiry related delivery from fan****Hi,
Item will be collected today. Thanks. Hi for the whitening mask, why do you need to charge $2.50 for the box? I'm keen to buy this as Christmas gift but I have to pay $2.50 more for the box? Answer : [Re] Inquiry for the item from sal****Hi, because our cost price is higher. Thanks. Question : [Re] Inquiry for the item from sal****Hi, I see some of the reviews, they ordered w/o box and you sent with the box. Will you be able to do it for me too? Answer : [Re] Inquiry for the item from sal****Hi is the clear whitening mask suitable for sensitive and oily skin? Answer : [Re] Inquiry for the item from t--****Hi, it's not suitable as it contains alcohol. Thanks. Will you be having your group buy promotion soon? Answer : [Re] Inquiry for the item from mag****Hi, not for the time being. Thanks. Dear Sir
I have purchased two items from your shop with order numbers (235683023 and 235670671). However, I have just noticed that the opening hours for store pickup is only available from Monday to Friday, during office hours, which i am unable to accommodate.
Are there any other store pickup hours available during the weekend? If not, are you able to arrange delivery for me?
Thank you for your assistance.
Yours sincerely, Javier. Answer : [Re] Collection of items purchasedHi,
Yes you may transfer $3.99 to our account, DBS Current 029-024785-4. After transferring, you can screenshot with your recipient name,voucher code and delivery address and send to 96966559 and we will proceed with the delivery.
Question : [Re] Collection of items purchasedOk, I will do so. Thanks. Answer : [Re] Collection of items purchasedHello Seller, I have just placed the above-mentioned 2 order numbers and have left you a memo note. Could you read it and hope that you can accommodate my request?
Also could you bubble wrap the items to prevent any possible damage?
Thank you. Answer : [Re] 2 Order Numbers: 235985595 AND 235985596Noted. We will let our packers know. Thanks. Hi. May I find out the expiry date for the batch? All the same or what are their expiry dates? Please advise. Thanks. Answer : [Re] Inquiry for the item from hon****Hi, this current batch will expire in year 2020. Thanks. Hi, may I know what’s inside the 6 piece set Answer : [Re] Inquiry for the item from chi****Hi, it includes Sekkisei lotion, Sekkisei Herbal Gel, Sekkisei Emulsion, Sekkisei Liquid Wash, Sekkisei Wun Protect Essence Milk and Sekkisei Lotion Mask. Thanks. Hi!
May I know the expiry date of the whitening washing foam?
Thank you Answer : [Re] Inquiry for the item from xia****Hi, it will expire in the year 2021. Thanks. Hi, is your office open on 18/10 (Deepavali) for store pickup? Answer : [Re] Open on 18/10?Hi, yes we are open on that day. Our office hour is 12pm-5pm. Kindly contact us at 96966559 to arrange for an appt. Thanks. Hi seller, item has yet to be shipped despite promised shipping date of 6th Sept 2017. It has been way too long please respond. Answer : [Re] Did not ship on scheduled dateHi, your items are already on delivery.Sorry for the delay. Thanks. Pls advise when can I collect the items and kindly provide me the address for collection. Understand from your page that your office are closed from now till 4 Sep. What is include on Kose Sekkisei 6 pc set? Answer : [Re] What is include on Kose Sekkisei 6 pc set?HI,
Cleanser, toner, emulsion, sunblock and mask. Question : [Re] What is include on Kose Sekkisei 6 pc set?Answer : [Re] What is include on Kose Sekkisei 6 pc set?Sorry and a cleansing cream Hey seller can I make tomorrow Thursday collect if not I need to wait until next week already if not u delivery cos I didn't saw ur notice ? Pls reply massage when u read this massage , Thax Hi seller , I already inform I will self collect on this Wednesday , but ur office not open yet when I came at 11am, after I text u call u , ur everything not available , what mean ? Now really waste my time . Once u received my massage pls reply and delivery my item . At least u answer the call either reply the massage . Make me really angry now . U can check w ur security guard today if you don't believe I went self collect today . Hi ,
Can I know the expiry date of the whitening mask without box ? Answer : [Re] Inquiry for the item from ohs****Expiry date of white liquid wash, lotion and powder wash.. Difference between powder wash n liquid wash;? Suitable for abit acne prone skin Ard chin area? Hi, if I order today,when willb the delivery? HI, yesterday, I sms/whatsapp you but no reply from you. Can I collect my item on 10 March? What are your office hours? Please advise. Looking forward to hearing from you. Thank you. Answer : [Re] Order No. 207733369When will I receive my order? Answer : [Re] Order No 205485837Question : [Re] Order No 205485837Answer : [Re] Order No 2054858371) Order no. 206207694, Kose herbal gel 80g 2).Order no. 206207695, Kose clear whitening mask I'd sent emails on 17-Feb and 20-Feb to make appointment to collect the above items. But did not any confirmation reply. Can I collect this Sunday 26-Feb? Kindly reply immediately. Answer : [Re] [Others] Related InquiriesQuestion : [Re] [Others] Related InquiriesI'd not collected the items as I did not receive your confirmation. Can I collect the items this Sunday 5-Mar-17. Pls reply immediately. Answer : [Re] [Others] Related InquiriesQuestion : [Re] [Others] Related InquiriesOn 17-Feb and 20-Feb, I'd sent emails to mybeautystory@hotmail.sg as in your notice attached. Is this email address still valid ? Pls reply.
Order no. 206207694, Kose herbal gel 80g Order no. 206207695, Kose clear whitening mask I'll collect above 2 items this Sunday, 5-Mar-17 from 3pm to 5pm. Pls ensure available stock for collection on that day. Answer : [Re] [Others] Related InquiriesHi,
address is valid, however email is not received. Yes this sunday is possible between 5-6pm. Question : [Re] [Others] Related InquiriesWhat is the collection time this Sunday? 3pm to 5pm or 5pm to 6pm. Pls reply immediately. Answer : [Re] [Others] Related InquiriesHi,
For this week, we are open Monday 2-5pm, Tue, 2-5pm, Friday 2-5pm and Sunday 3-5pm. Cart no. 108192177
I rcv no response from the hp no. Indicated and hence i have to resort to this posting. I have paid for shipping charges and waited for about a week. Where are my items? The tracking no. Is not found in singpost system. See attached. Answer : [Re] [Shipping] Related InquiriesHI,
Have you checked the tracking again? We have sent the item. Question : [Re] [Shipping] Related InquiriesIT IS NOT FOUND IN THEIR SYSTEM. I have attached it for u to see already. STOP ASKING ME TO UPDATE U. Shld u call singpost to enquire or u have no intention of sending it to me?? Refund me full amt inclusive of delivery charge if u r not able to DELIVER N RESPOND promptly to my queries. Answer : [Re] [Shipping] Related InquiriesHI,
Yes but your attachment is VERY BLUR so we CANNOT track it. PLEASE TYPE IT DOWN HERE, if you want is to track it for you. thanks. Question : [Re] [Shipping] Related InquiriesThe tracking number is given by you! Sent to me via watsapp...how can u not know? Answer : [Re] [Shipping] Related InquiriesWe have refunded your item. Please check. Thanks. Hi..when I select d mask, w/o box is $20.xx. Can advise the price is $17.50 or $30+? Answer : [Re] [About Item] Related InquiriesHI,
17.50 was the groupbuy price. We will se it again. Thanks. Hi, my order no is 107659083. I sent you a text last week but received no reply? Answer : [Re] Order CollectionHi,
You may collect your items now at our usual opening hours. Answer : [Re] [About Item] Related InquiriesHI,
I think qoo10 put the wrong price Question : priceDec 28, 2016 QOO10 advertise the mask as 14.90 - but why the price is 17.50? Answer : [Re] priceHI,
They got the price wrong. Hi, What are the differences between with box and without box for the clear whitening mask? And the expiry date between these two?
Thank you. Answer : [Re] [About Item] Related InquiriesHI,
No difference. Just that some will buy with box as gifts. Exp 2021 What is rhe expiry date of white washing foam? Answer : [Re] [About Item] Related InquiriesWhat is the expiry date of white washing foam. Answer : [Re] [About Item] Related InquiriesWith reference to the above reference number, my voucher for 2 Kose Whitening Mask expired yesterday, 14 November 2016. Can you help to extend it till this Sunday, 18 December 2016, as I have been down with bad bout of flu for past few days and hence I am not well enough to pick up items at your store. Can you kindly extend it till this Sunday for me? Thank you. Answer : [Re] Order No. 197861261HI,
OK we will extend for you. We are open from 3-5pm this sunday. See you. Hi, what is the difference between 4pcs set and 6pcs set? What are the other two products? Look through the page but cant find any info. Answer : [Re] [About Item] Related InquiriesHI,
6 pieces is with a essence mask and a cleansing oil. Thanks for informing. We will add it in. Hi can i received my product by monday if i order today as i need to use for travelling Answer : [Re] [Shipping] Related InquiriesHI,
If you order today wuite risky to receive by monday. I sent a text to the listed handphone yesterday (2 Dec 2016) but till today, Saturday, I have not received any reply. I would like to pick up my items at the store tomorrow, Sunday, 4 Dec 2016 at 4.50 pm.
Can you please advise me asap so that I can plan my schedule for the weekend? Thank you. Answer : [Re] Order No. 197317750HI, We replied. See you later! Hi,
Why are we unable to use item coupons? Answer : [Re] Item CouponsHI,
Item coupons cannot be used for time sale and daily deal. Dear my Beauty Story, I bought 3 toners & 2 whitening mask on Sunday. I txt to 96966559 on Sunday. I wish to collect today or tmr 2-5pm but to date no reply from the number. (If necessary, Friday is fine too)
Pls advise urgently when I can collect.
Thanks Answer : [Re] When can I collect? Need urgently.HI,
You can collect today 2-5 or SUnday 3-5 Hi can I check the $19.90 consist of 2 items, that is the 80g whitening mask & 100ml lotion.
I realized in the option that I can choose mask, lotion, powder etc.
I want to purchase the set consisting of the 80g mask & 100ml lotion.
Also I want to purchase the Cleaning Oil at $28.90. There's a shipping charge & I can't indicate store pick up.
I intend to do store pick for the $19.90 item & $28.90 item but realize $19.90 can opt for store pick up BUT $28.90 item cannot.
Pls advise Answer : [Re] Pls confirm $19.90 consist of 2 items (80g Mask & 100ml lotion)HI,
No 1 item only, Cleansing oil is out of stocks at the moment. Interested in the $19.90 package but pls advise expiry date for both items & if mask is 80g packaging Answer : [Re] Expiry date & Mask is it 80gexp 2021. yes 80g. thanks. Hi seller I saw these product are more cheaper in store, especially herbal gel. Outside in the store price for herbal gel it is $56, But in your estore only $39. It is same quality? Thanks. Answer : [Re] More cheaper than outside store.Question : EnquiriesOct 26, 2016 Hi Seller,
This is my first time buying this beauty product, for first time user, which product u can recommend me to use first? example, cleanser, moisturizer etc? Appreciate your reply for recommendation :) Answer : [Re] EnquiriesHi,
The star product is the clear whitening mask and the lotion. the clear whitening mask is a peel off mask for black head, white head, dead skin cells and shrinks pores. The lotion is a whitening toner. However they contain alcohol/ So not suitable for sensitive skin. Question : [Re] Enquiriesic, thank you for the recommendations and infos Question : Expiry dateOct 25, 2016 Hi,
What is the expiry date of Herbal Gel? Is it suitable for combination skin or sensitive skin? Herbal gel is a mask or moisturiser? Do you have CC cream?
Thank you. Answer : [Re] Expiry dateHi, The expiry is 2019 onwards. It can be applied thinly as a Moisturizer in the day and thicker as a sleeping mask at night. Hi seller, can I have the shop coupon? I want to buy more than $100. Answer : [Re] No more shop couponHi,
You may try at 12 midnight. Hi! Can I check if the cleansing oil is clear cleansing oil or treatment cleansing oil? Answer : [Re] Cleansing oilHi,
It is the clear cleansing oil. Hi Seller may i know what's the expiry date of the sun protect essense milk Answer : [Re] Expiry Date Kose Sekkisei Sun Protect Essense MilkQuestion : ingredientsOct 04, 2016 Hi, do u hv the full ingredients list for the whitening mask? Thks. Answer : [Re] ingredientsHi, Water (Aqua), Polyvinyl Alcohol, Alcohol, Ascorbyl Glucoside, Bentonite, Ppg-10 Methyl Glucose Ether, Titanium/Titanium Dioxide, Angelica Acutiloba Root Extract, Camellia Sinensis Leaf Extract, Chaenomeles Sinensis Fruit Extract, Coix Lacryma-Jobi Ma-Yuen Seed Extract, Melothria Heterophylla Root Extract, Butylene Glycol, Citric Acid, Diethylhexyl Sodium Sulfosuccinate, Dipropylene Glycol, Disodium Phosphate, Polyglyceryl-10 Laurate, Polyglyceryl-10 Pentaoleate, Silica, Sodium Hydroxide, Methylparaben, Phenoxyethanol, Fragrance (Parfum) Question : [Re] ingredientsAnswer : [Re] ingredientsQuestion : ShippingOct 04, 2016 Hi Seller, I made an order on the 1st October. However, my order statue is still "Shipping Requested". Please advice. Answer : [Re] ShippingHI,
We sent you a message stating that lotion 140 is out of stocks. Can we send you 1 x 100ml and 2 x 24ml? Question : [Re] ShippingSure thing! Thank you kindly. Answer : [Re] ShippingHi,
You have cancelled your order. Hi, i'd like to know the full ingredients list of the lotion as i just realised that i'm allergic to some of the ingredients in the mask. Thks. Answer : [Re] kose sekkisei lotionHI,
Water, alcohol, glycerin, angelica acutiloba root extract, coix lacryma, jobi (job's tears) seed extract, dipotassium glycyrrhizate, hamamelis virginia (witch hazel) extract, melothria heterophylla extract, tocopheryl acetate, tritcum vulgare (wheat) germ oil, citric acid, DI-C12-15 pareth-8 phosphate, ethylhexyl methoxycinnamate, polysorbate 80, sodium citrate, sorbitan sesquioleate, triethylhexanonin, ethylparaben, fragrance. Question : daily dealOct 04, 2016 Hi, can this item be taken out of daily deal? 'Cos we can't use our coupons for it, so end up it'll cost more than just buying at normal price. Thks. Answer : [Re] daily dealHi, ok note on your request. We will change the promotion. Question : ShippingOct 01, 2016 How long it take for delivery if i order the product Question : Delayed?Sep 15, 2016 Hi, my order is scheduled to be shipped out on 13 September, but till now, the status of the order is still "shipping scheduled". Would like to check if there has been a delay ? Question : 6 pc setSep 12, 2016 What does 6 pc set consist? Answer : [Re] 6 pc setHi,
The 6pc set consist of the 4pc set + Sekkisei Essence mask 1 pc and Cleansing Oil 34ml. Question : expirySep 11, 2016 Kindly advise the expiry date for emulsion lotion. Thanks Question : LotionSep 11, 2016 Is the lotion suitable for combination skin?? Thank you Answer : [Re] LotionHi,
yes, but do note it has alcohol in it. Hi, I have made 2 seperate orders ytd, can you ship them out together via qxpress? My 2 cart numbers are 104871823 and 104872108. Thanks! Answer : [Re] Urgent: Combine shippingHi,
Your items are delivered. Thank you for shopping with us. Hi, seller. Pls advise if the kose clear whiting mask is suitable for pregnant ladies to use? Thanks. Answer : [Re] Suitable for pregnant ladies?Hi,
There is a little alcohol inside, they did not state not suitable for pregnant ladies but we advise not to. Thanks. Question : [Re] Suitable for pregnant ladies?Thanks for ur info, seller :) . Answer : [Re] Suitable for pregnant ladies?Question : Popstation?Aug 20, 2016 Hello,
Is it possible to select popstation as my delivery option? Question : Liquid washAug 14, 2016 Hi, do you have the liquid wash? Thanks!. Answer : [Re] Liquid washHI,
We do not have the full size liquid wash at the moment. We have the travel size one here: http://list.qoo10.sg/item/KOSE-KOSE-FREE-SHIPPING-4PC-CLEANSING-CREAM-WHITENING-SEKKISEI-LOTION/410130652 Hi, do you have the lotion + mask sheet tablet? Thanks! How to use kose herbal esthetic , n kose herbal gel 6 in one ? For day i use kose sekkisei lotion n emulsion, need any day cream ? For night kose sekkisei lotion n emulsion, which type of night cream suit I use? Can tell me the step for day n night ,what suit I buy Answer : [Re] Kose sekkiseiHi,
Day: Cleanser-Lotion-emulsion Night: Cleanser-Lotion-herbal gel Herbal esthetic: Once a week massage cream. Hi,
Can you pls advise the types of items in the sets offered such as infinity, infinity XX & Sekkisui set? Thanks. Answer : [Re] Details of the Items in the SetHi,
Infinity XX Set is Realizing White Lotion XX 50ml + Realizing White Serum XX 50ml Sekkisei Set is Liquid Wash 20ml, Lotion 24ml, Emulsion 20ml, Sun Protect Essence Gel 10g Can I know which one suit I buy for day n night kose skin care Answer : [Re] Kose sekkiseiHi,
Depends on your skin needs. The lotion is a toner, to be used after cleansing and before any skin treatment e.g. serum and moisturizer. The Realizing White Set is for whitening. COnsist of a lotion (toner) and a serum 50ml each. The sekkisei set is a travel set with 4 products Liquid Wash 20ml (cleanser) Lotion 24ml (Toner) Emulsion 20ml (Moisturizer) Sun Protect Essence Gel (Oil-free Sunblock) Thanks. Hi,
i do not see any update on the shipping status. is the item still available? if it isn't i would like a refund so i can buy it elsewhere. pls advise. Answer : [Re] enquiry on statusDear Customers,
Due to the moving to our new premises, there will not be any deliveries done during Apr 12-Apr 18. We seek your patience and kind understanding in this mattter. Self Collection will be available from 18 Apr onwards. Please Whatsapp or SMS for appointment time. We look forward to serve you better with the new mybeautystory physical store. Thank you for your continuous support! Hi, do you sell derm crystal 7ml in a bottle form? Answer : [Re] Derm Crystal 7mlHi,
Yes we do, please visit this page instead http://list.qoo10.sg/item/LANCOME-SALE-LANCOME-GENIFIQUE-VISIONNAIRE/409973787 Question : GenefiqueSep 12, 2013 Any discount if i purchase 5 bottles? Answer : [Re] GenefiqueHi,
This page is not ready. Please email mybeautystory@hotmail.sg and we can advise you on bulk purchase.
+View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >> |
 - SK-II Cellumination Deep Surge Ex 15g x 3 (45g)
- Item Q&A
| Hi,
Can I know when is the expiry date for current batch? Thank you very much =] Answer : [Re] Inquiry from ala****When is the expiry date for celluminatipn deep surge 15g? Answer : [Re] Inquiry for the item from zhi****Hi may I enquire on the expiry date? Thank you Answer : [Re] Inquiry for the item from bom****Hi, may i know the manufacturing date? Answer : [Re] Inquiry for the item from zhe****What is the expires date of this items Answer : [Re] Inquiry for the item from soe****Afternoon, can i know the mfg or expiry date before i order? Answer : [Re] CELLUMINATION DEEP SURGE EX 15G X 3Question : [Re] CELLUMINATION DEEP SURGE EX 15G X 3Answer : [Re] CELLUMINATION DEEP SURGE EX 15G X 3Hi, may o know what’s the manufacturing date? Answer : [Re] Inquiry for the item from yuk****Answer : [Re] Inquiry for the item from mel****Answer : [Re] Expiry dateHi. may i know the Current batch expiry date. dear seller may i know when is manufacturing date? look like ur bottle cover not silver type, is this have sk2 bar code?
tq Answer : [Re] Inquiry for the item from chi****Hi,
The silver type is the old packaging. The expiry for current batch is December 2018 onwards. Hi, whats e manufacturing date for cellumination surge 15g? Answer : [Re] Inquiry for the item from shi****Question : [Re] Inquiry for the item from shi****Whats the manufacturing date? Answer : [Re] Inquiry for the item from shi****Question : StockNov 05, 2016 Is 15g x 3 available in stock??? Hi, I just received my order mentioned above. Just curious on why the packaging us different from what i have currently. Please refer to enclosed photo (top is my current bottle and bottom is what you delivered today). Kindly advise. Thanks. Answer : [Re] Packaging differentHi,
Yes they changed the packaging. Dear seller May I know of manufacturer date and expired date If I order today , when should I receive . I need it within 3-4 days if possible Answer : [Re] Asking for expired dateHI,
For 15g it is late 2014, for 50g is 2015. If you order today we will ship tomorrow. Dear seller Pls let me origin country of products and expired date Answer : [Re] Asking for itemMade in Japan, imported by P&G Singapore. Exp 11/2017 Hi, What is the manufacturing date of deep surge ex? Answer : [Re] Manufacturing dateHi, just to check by when will Order No. 164933950 be posted out and when will receive in Singapore? Thanks. Answer : [Re] Order No. 164933950It will be collected tomorrow by qxpress. Hi I have bought 4 items from you on 5th Feb. 2016. Up till now the shipping mode is still on 'shipping requested'. Please let me know when do you intend to ship out my 4 items. Thanks. Answer : [Re] CART NO: 100723081Hi, Our apologies, we were restocking the cleansing cream. We have shipped today. Hi
may I know manufacturing and expiry date for cellumination deep surge ex?
Thanks Answer : [Re] manufacturing date and expiry dateHi,
Manufactured in late 2014 onwards. Expires 2017 Hi there,
Would like to check what the manufacturing date for cellumination deep surge ex 15g is? I bought from another seller and it is more than 2 years old :(
Thanks much! Was pleased with my previous purchase from you :) Answer : [Re] Manufacturing date of Cellumination Deep Surge 15gHi,
Sorry for the delay, needed to check with store manager. it is manufactured in dec 2013.
+View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >> |
 - SK-II Full Whitening Range Whitening Source Clear Lotion/ Derm
- Item Q&A
| Hi seller, May I check the whitening spot specialist cocentrate isit same as genoptic spot essence. Please advise. Thank you.. Answer : [Re] Inquiry for the item from agh****hi it’s different Whitening spot is more intensive do u have stock for ws clear lotion? may I know mgf date? Answer : [Re] Inquiry for the item from gug****Question : [Re] Inquiry for the item from gug****Answer : [Re] Inquiry for the item from gug****hi sorry I have just checked it has no more stock anymore so sorry about it Hi, are you selling the mask? Answer : [Re] Inquiry for the item from Sta****Hi what’s the manufacturing date or expiry date of the whitening clear lotion? Pls indicate the month and year, thanks I ordered a Whitening Source Derm Brightener 2 days ago but until now there's no changes to the shipping status. Can I check when are you sending it to me ? Answer : [Re] Whitening Source Derm BrightenerHI, We will arrange for shipping tomorrow. Sorry for the inconvenience. Hi, if I am using the whitening range, can should I use for day and night. Can tell me the steps from cleaning onwards. Thks Answer : [Re] Inquiry for the item from Pis****Hi, Cleanse, Whitening Source Clear lotion, Serum, Whitening Sports Derm Brightener. Followed by sunblock in the day. Hi, wish to know the manufacturing date of this batch pls? Answer : [Re] Inquiry for the item from Jov****hi seller, pls advise the manufacturing date for SK-II Whitening Source Derm Brightener. Thank you. Question : itemSep 18, 2017 Hi, can i check if there's stock for whitening source clear lotion? Coz i realised the stock information is not accurate, i always get refunds due to no stock >.< Answer : [Re] Inquiry for the item from hye****Hi, sorry to inform but we are currently out of stock for this product. Thanks. Hi Seller
You've canceled my order indicating that there was no stock for the item, I've just check your page and it indicated that you still have 111Qty in stock, may I know the actual reason for the cancellation? Answer : [Re] my order no. 225585309Hi,
Sorry we have no stocks for this item. We will inform our team to update the quantity. Hi, please advise the manufacturing date of SK-II Whitening Source Clear Lotion. Thanks. Hi Seller, i wud like to seek yr advise whick brand is best to remove my pigmentation skin as i hv been using many other products which only whiten n not remove the pigments. Awaiting for yr speedy reply, tks Answer : [Re] Inquiry for the item from goh****HI, http://list.qoo10.sg/item/KOSE-KOSE-INFINITY-WHITENING-AND-ANTI-AGING-SKINCARE-NO-ALCOHOL/476670572
This is very good as reviewd by our customers and own staff. You may want to try as there is promotion now. Hi will you restock the item? If so, when is it? Answer : [Re] Whitening source dermHi! Thank you for shopping at My Beauty Story. We have successfully received your feedback in our mailbox and will look into it as soon as we can. You will receive a reply to your query in 1 working day. Hi, may I know the mfg date for the Whitening Source Clear Lotion ? Thank you. Answer : [Re] Whitening Source Clear LotionHi! Thank you for shopping at My Beauty Story.
We have successfully received your feedback in our mailbox and will look into it as soon as we can.
You will receive a reply to your query in 1 working day.
I have ordered whitening spot specialist concentrate. I planned to use specialist concentrate together with my Clarins double serum. Should I apply this first OR my Clarins double serum first? may i know the manufacturing date of whitening spot essence 30ml ? Answer : [Re] Inquiry for the item from ivy****Hi,
This item is currently out of stocks. Spot concentreate is manufacturing date? Answer : [Re] [About Item] Related InquiriesI have placed order for Whitening source clear lotion but received FT clear lotion instead. Can you please do the exchange asap as I need the item urgently. Answer : [Re] wrong item sent (order # 206466374)HI, we have sent the replacement. Kindly send the wrong item back to us thanks. May I know the mfg date of this please ? Thanks Answer : [Re] Whitening source clear lotionQuestion : inquiryNov 06, 2016 Hi, wanna ask which one best to choose between aura spot essence & ampoule whitening spot specialist concentrate? Thx Question : Derm sourceJul 23, 2016 May I know what's the manufacturing date for this batch derm source brightening moisturiser? Comes with a seal ?
Also do you sell cell imitation day surge uv ( day moisturiser) Answer : [Re] Derm sourceHi,
It is feb 2016. Yes we cell the cellumination day surge UV, new packaging, but listing not updated yet.. You can find it here : http://list.qoo10.sg/item/SK-II-LAST-CHANCE-AT-THIS-PRICE-SK-II-CELLUMINATION-DAY-SURGE-UV-50ML/410959820?sid=7213 Hi, still got stock for Sk2 whitening spots specialist 50ml? Answer : [Re] whitening spots specialistHi,
It is now the Genoptic Spot Essencce 50ml. Here is the link. http://list.qoo10.sg/item/SK-II-READY-SET-GLOW-SK-II-GENOPTIC-SPOT-ESSENCE-50ML-FOR-AGE-SPOTS/410772162 Hi seller
May I know at which step do I use the 28 days whitening concentrate . I Hv toner, essence , repair c, aura essence , derma sorce moisturiser and just ordered the 28 days whitening spot concentrates.
Also may I know what moisturiser is suited for pigmented and dull and dehydrated skin for day? Answer : [Re] Steps for sk 2Hi seller My above order of 28 days sk2 whitening concentrates, can you send me the 2016 latest manufacturing date batch.
Thank u:) Answer : [Re] Order 179819482May I know the mfg date of this ? Answer : [Re] Derma source moisturiserHi,
I would like to ask manufacture date of Whitening Spots Special Concentrate.
Thanks Answer : [Re] Manufacture Date ???HI,
It is Jan 2016 for current batch.
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 - SK-II LXP Ultimate Perfecting Cream 50g
- Item Q&A
| Dear Seller, I want to order this item..When can I receive ? If I order today. I just check first because I want to get the item quickly. Thanks Answer : [Re] Inquiry related delivery from saw****hi probably by Friday but expire date Aug 2019
|
 - Clarins Cleansing Milk With Alpine Herbs 200ml No Box (Normal or dry)
- Item Q&A
| Answer : [Re] Inquiry for the item from ben****
|
 - NEW 3.0 LANCOME BLANC EXPERT CUSHION COMPACT ❤ NO MORE BROKEN SPONGE
- Item Q&A
| may i ask if the refill come with sponge? Answer : [Re] Inquiry for the item from 234****hi kindly take a picture of the parcel and the item beside the parcel thanks Hi I still hv not received my item. Kindly advise. Answer : [Re] Inquiry for the item from app****Hi, Kindly wait for 2-21 days for normal mail. If you did not receive after 21 days, kindly file for a non claim and qoo10 customer service will take over from there. Thank you for your patience. Answer : [Re] Inquiry for the item from qui****Question : [Re] Inquiry for the item from qui****Answer : [Re] Inquiry for the item from qui****Question : [Re] Inquiry for the item from qui****Answer : [Re] Inquiry for the item from awk****Question : [Re] Inquiry for the item from awk****Answer : [Re] Inquiry for the item from awk****Answer : [Re] Inquiry for the item from tmi****Answer : [Re] Inquiry for the item from ANG****Answer : [Re] Inquiry for the item from ANG****Answer : [Re] Inquiry for the item from ANG****Question : [Re] Inquiry for the item from ANG****Answer : [Re] Inquiry for the item from ANG****Question : [Re] Inquiry for the item from ANG****Answer : [Re] Inquiry for the item from ANG****Answer : [Re] Inquiry for the item from ANG****Question : [Re] Inquiry for the item from ANG****Answer : [Re] Inquiry for the item from ANG****May i know when is the manufacturing date of the new 3.0 cushion compact? Answer : [Re] Inquiry for the item from app****Answer : [Re] Inquiry for the item from oin****Answer : [Re] Inquiry for the item from pam****Hi, Can I check what is the expire date for the new compact cushion? Thanks Answer : [Re] Inquiry for the item from JEA****Question : [Re] Inquiry for the item from JEA****Answer : [Re] Inquiry for the item from JEA****Answer : [Re] 关于运送tan****会员的咨询。Hi, Kindly wait for 2-21 days for normal mail. If you did not receive after 21 days, kindly file for a non claim and qoo10 customer service will take over from there. Thank you for your patience. Dear Seller, which option is Blanc Expert Cushion Compact (not the high coverage one), BO-01? Answer : [Re] Inquiry for the item from 211****Question : [Re] Inquiry for the item from 211****Answer : [Re] Inquiry for the item from 211****Hi sorry all are Blanc compact expert cushion Question : [Re] Inquiry for the item from 211****I am referring to the color BO-01 Answer : [Re] Inquiry for the item from 211****hi we only have p-01 and o-01 Answer : [Re] Inquiry for the item from yap****Question : [Re] Inquiry for the item from yap****Answer : [Re] Inquiry for the item from yap****Question : [Re] Inquiry for the item from yap****Answer : [Re] Inquiry for the item from yap****Question : [Re] Inquiry for the item from yap****Answer : [Re] Inquiry for the item from joy****Hi.. Can I have the manufacture date and what is the colour of this refill case? (black or white)
Thanks! Answer : [Re] Manufacture Date
+View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >> |
 - 2 in 1! Estee Lauder Lip Duo #16 Candy Shimmer + #26 Extravagant Pink
- Item Q&A
| Answer : [Re] Inquiry from 250****Question : [Re] Inquiry from 250****Answer : [Re] Inquiry from 250****Question : [Re] Inquiry from 250****Hi, just to check when will Order No. 220282431 be posted out and when receive in Singapore? Thanks. Answer : [Re] Inquiry related delivery from bab****Hi,
Yes we will post today. Ordered 2 items: lancome toner and this lipstick but only received the toner. Seller kindly advise! Answer : [Re] Missing item
|
 - SK-II Men Facial Treatment Essence 230ml
- Item Q&A
| Hi,
I’m writing here with regards to an undelivered order made in Jan 17 from another sale platform where I’ve not been able to receive any replies from you.
Mind being more responsive and responsible to answer that too? If not I’m pretty sure an undelivered order will be a blemish on your reputation Answer : [Re] Inquiry related delivery from moo****hi we have replied thanks Hi Seller,
Am interested to get and meant for gift so does this come with box or original packaging? What is the manufacturing date? Answer : [Re] Does it comes with box or original packaging?Hi,
Yes it is authentic with box. Mfg in 2016 thanks. Question : Expiry dateDec 29, 2016 Hi
I am looking to get two bottles.
Can i confirm the expiry date please?
Regards Kelvin Answer : [Re] Expiry datePlease help me resolve this Answer : [Re] Not yet receivedDear customer.
Your inquiry will soon be confirmed and answered by the seller.
※ Inquiries related to Payment.
Cancellation and any Urgent issue can possibly be dealt from CS team.
Thanks & Best regards.
P.S. The information is also sent to the seller to meditate this case.
replied. This is what shown on Ur tracking Link... Please help me resolve this.. It shows that they delivered 9pm onwards which is not possible coz the office is Close that time. Someone signed.. Answer : [Re] Not Received yet...Dear customer.
Your inquiry will soon be confirmed and answered by the seller.
※ Inquiries related to Payment.
Cancellation and any Urgent issue can possibly be dealt from CS team.
Thanks & Best regards.
P.S. The information is also sent to the seller to meditate this case.
replied. Question : AuthenticNov 05, 2014 Hi Is this 100% authentic? How many days delivery? Answer : [Re] AuthenticDear customer.
Your inquiry will soon be confirmed and answered by the seller.
※ Inquiries related to Payment.
Cancellation and any Urgent issue can possibly be dealt from CS team.
Thanks & Best regards.
P.S. The information is also sent to the seller to meditate this case.
Hi. Yes authentic. within a week.
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![[USE $10 COUPON!!] SK-II Facial Treatment Gentle Cleanser 120g](https://gd.image-gmkt.com/li/505/533/605533505.g_260-w-st_g.jpg) - [USE $10 COUPON!!] SK-II Facial Treatment Gentle Cleanser 120g
- Item Q&A
| Hi, May I know what’s the expiry date for SK II facial cleanser?
Thanks Answer : [Re] Inquiry for the item from dan****When will restock for gentle cleanser? Answer : [Re] Inquiry for the item from jen****hi we have items instock now we will be putting up soon thanks When will the new stock come in? Answer : [Re] Inquiry for the item from yum****Expiry for women cleanser ? Answer : [Re] Inquiry for the item from ren****how to use the $10 coupon?? Answer : [Re] how to use the $10 coupon??go to q lounge, scroll down. if you are a VIP member there will be a 10 off 100 coupon Where can I get the coupon? Answer : [Re] 關於商品lig****會員的咨詢。You can get it from qlounge every weekend but the coupon can’t be used on time sales and daily deals items thanks HI WHERE CAN I APPLY THE $10 OFF COUPON? THANKS! Answer : [Re] 10$ OFF COUPONHello!can i get a reply pls. thanks Hi, Looks like this item is sold out. When will it be available again?
Thanks Answer : [Re] Inquiry for the item from dan****Hi, thank you for informing us. We currently have stocks in hand for this item. We will update it in the system.Thanks. Hi, May I know the manufacturing date and expiry date for this item?
Thanks Answer : [Re] Inquiry for the item from dan****Hi, the manufacturing date for this item is Feb 2017. It will expire in 3 years time. Thanks. Hi I've been trying to contact you regarding collection of my item but have no response. Pls contact me asap as your voucher gives me up to 16 July to collect!! Answer : [Re] Inquiry for the item from won****Hi,
We can extend the voucher for you. We have replied your email. Thanks. SEND MANY ENQUIRY TO SELLER BUT NO REPLY. IF NO STOCK PLS INFORM BUYER AS WELL . Answer : [Re] I ORDERED AT 30/6/2017, SHIPPING SCHEDULED AT 1/7 BUT NOT RECEIVE YETHi,would like to check the mfr date for Women cleanser.Thank you. Answer : [Re] Inquiry for the item from Jea****Hi,
it is end 2016 onwards. How do l get sgd20 discount for SK11 for eoman cleanser cos l purchased 2 ? Plesse advise Answer : [Re] Inquiry for the item from ros****HI,
The voucher is from Qoo10. you may find it in event page or Qlounge Hi Seller, how can I get the $20 coupon Answer : [Re] Inquiry from bre****Hi,
the coupon is from qoo10. They give out coupons almost everyday now. do keep a lookout. Hi,
I have replied to you the information you requested for Order No. 207592822. Please advise when can I get this shipping issue resolved. Can you call my mobile directly to resolve it fast. Thanks. Answer : [Re] [Shipping] Related InquiriesHI,
OK we will send you the shortage. Hi,
Can you follow-up regarding the delivery of my Order No. 207592822 and reply my message? The voucher has already been expired on 5th Mar while still waiting for your reply. Thanks. Answer : [Re] [Shipping] Related InquiriesHi, how i can get the $20 coupon? I want to purchase 2 Answer : [Re] [About Item] Related InquiriesHi,
for daily deal and time sale, qoo10 does not allow coupons. This title was for last promotion. Hi
Can someone reply to my msg about the delivery of Order No. 207592822. Thanks Answer : [Re] [Shipping] Related InquiriesHi
Can someone reply to my message about the delivery of my order No. 207592822. Thanks. Answer : [Re] [Shipping] Related InquiriesWhat is the manufacturing date for facial cleanser? Answer : [Re] manufacturing dateHi, intend to buy cleanser and clear lotion, separate purchases, but shipping cost will incur twice, can refund? Answer : [Re] [Shipping] Related InquiriesHi,
If you purchase in same cart will only need to pay once. Question : [Re] [Shipping] Related InquiriesAnswer : [Re] [Shipping] Related InquiriesHI,
Can you choose store pickup for the other one and email us the voucher number then? Hi, what is $20 coupon? Where to get? Answer : [Re] [Others] Related InquiriesHI
During qoo10 super sale days. Question : [Re] [Others] Related InquiriesHi so now not available right? Answer : [Re] [Others] Related InquiriesNot available. Unless you have VIP coupons. Hi, when will you be restocking the 120g women's cleanser? Thanks! Answer : [Re] [About Item] Related InquiriesHI,
THanks for informing. We have since updated the qty. What is the manufacturing date of cleanser 120g? Answer : [Re] [About Item] Related InquiriesHi,
Why is the packaging of the cleanser diff from those at the counter? Isn't the SKii wordings suppose to be black instead of red? Answer : [Re] [About Item] Related InquiriesHI,
They are in the midst of changing. That’s why you will see 2 kinds of packaging. Some holding the old stocks will still have the black wordings. New packaing also have no sk-ii seal FYI. Hi Seller, would like to.know mgf of below items.
repair c 15g cleanser 120g fte 75ml
thank you Answer : [Re] [About Item] Related InquiriesHI RC 2015-2016, cleanser 2016, fte 75ml 2015 nov Question : [Re] [About Item] Related InquiriesDear seller Do u have cream foundation 420 instock? mgf & how much? Repair C can i get 2016 mgf? I wanna get about 10 Pc if you can give me 2016 stock. kindly reply. Answer : [Re] [About Item] Related InquiriesHI, We do not have foundation. Repair c we have 2015 onwards. What is the manufacturing date for facial cleanser (120g)? Answer : [Re] [About Item] Related InquiriesHi Seller, do you ship to international (ie. australia)? If yes, how much would it cost. Thanks Answer : [Re] [Shipping] Related InquiriesHI,
You have to order from our Qoo10 global site. Question : expire dateDec 07, 2016 Hi seller may i know manufacturing date and expire date for men's clenser 120g Answer : [Re] expire dateQuestion : [Re] expire datehi seller i was ordered on 08 dec 16 and i got eticket then i go down for self collect on 9dec but can collect after 2pm? why u did't mention there on ur e-ticket. And before i go down i tried to call the number u provided 96966559 but the phone was off and when i msg with whatsup also no replied but i have seen that the number was read my msg. why u can't provide the active and used number. What is the collection time and from which day to which day? Answer : [Re] expire dateHI,
The eticket is set up by qoo10. We will feedback to them and check how to input the information inside. Please advise manufacturing date of women cleanser 120g Answer : [Re] Manufacturing dateHi,
When's the manufacturing and expiration date for the women's cleanser 20g x 6? Answer : [Re] Expiry for women's cleanser 20g x 6Hi,
MFG 2015 EXP 2018. Thank you for shopping with us. Refer to the subject matter, kindly advise on the mfg and expiry date of the SKII gentle cleanser 120g.
Thank you Answer : [Re] Expiry date of Gentle Cleanser 120gHi
Mfg date 11/2015 goof for 3 years. Seller, have been writing to you regarding the wrong item that you have delivered and that I have received on 21 Dec 2015. Till date the exchange is not done. I've written to you 5 times. Dated 21 Jan / 25 Jan / 1 Feb / 3 Feb and today being 4 feb. I'm utterly disappointed by your way of handling this order. Still waiting for your reply on when exchange will be done. Answer : [Re] Wrong item delivered, no effort made to do the exchange since been informed on 21 Jan 2016.Hi,
We have arranged for an exchange but out staff needs to arrange travelling to your area for exchange. We are sorry for the inconvenience. Question : [Re] Wrong item delivered, no effort made to do the exchange since been informed on 21 Jan 2016.So when your staff coming ? Answer : [Re] Wrong item delivered, no effort made to do the exchange since been informed on 21 Jan 2016.Hi,
We give our staff the freedom to plan his route. He will contact you soon as we have flagged your request. Question : [Re] Wrong item delivered, no effort made to do the exchange since been informed on 21 Jan 2016.I'm still waiting for the exchange no one has contacted me it's just taking too Long. Just give me a date ! Answer : [Re] Wrong item delivered, no effort made to do the exchange since been informed on 21 Jan 2016.Hi,
Our staff has been trying to contact you a few times but could not get you. Can you provide a number to call to reach you? Question : CleanserOct 26, 2015 Hi i would to have a full refund please. Ordered on 15 Oct 2015 untill today 26 Oct 2015 i have not receive my item. Please refund me as soon as possible. Thank u. Hi seller, may i know the manfacture date of cleansing gel ?
Thx. Answer : [Re] Cleansing Gel mfg datehi, may i know the manufacturing date for SK II woman cleanser? Thanks! Answer : [Re] Manufacturing dateHi,
It is manufactured recently in 2015. Hi i ordered last week on 25 march 2015; when will the items be delivered? it's supposed to be part of a gift for my dad and his birthday is this week. will it arrive on time? Answer : [Re] Order 93791548Hi,
We are restocking. However, can I check if you purchased the correct item for your dad? The cleansing cream is a makeup remover. Would you like to change to the men cleanser? We can ship immediately. Question : [Re] Order 93791548hi! thanks for the quick response!!
yes i have ordered the wrong item!!! -.- can i change to SK-II Woman Cleanser 120g x 2 please? my dad usually shares with my mom and they usually use the normal white bottle ones. thanks for letting me know about my error!!! Answer : [Re] Order 93791548OK change to woman cleanser for you. Please see attachment to confirm the product you want. Question : [Re] Order 93791548Hi! Yes that's the one I want! Thanks for agreeing to change it for me!! Many many thanks! :) Answer : [Re] Order 93791548Question : Time salesMar 04, 2015 hi seller, When r u having timesales? I need 2 of these. Thanks. Answer : [Re] Time salesHI.
We will feedback to qoo10. Thank you for your support. Question : sk2Feb 12, 2015 Order today.can I get before cny.... Answer : [Re] sk2Hi,
Can. We will send immediately. Just cross fingers qxpress will deliver it on time. Question : Shipped?Nov 21, 2014 Hi,
When will the items be shipped? It has already been a few days.
Thanks. Answer : [Re] Shipped?Hi,
Tracking is available now. Hi, please advise what is the manufacturing date of your year-end offer of SK-II Men Moisturizing Cleanser 120g? Enquiring before I make my purchase. Thanks. Answer : [Re] Men Moisturizing Cleanser 120gHi
May I know what is the manufacturing your SK-II Facial Treatment Gentle Cleanser 120g which is having a year end promo price now?
I would like to enquire about this before my purchase. Tks.
Rgds Jappiegal Answer : [Re] Manufacturing DateQuestion : Travel sizeSep 19, 2014 I'm looking for travel size of the cleanser. Is it available? Answer : [Re] Travel sizeHi,
It is out of stock. Sorry about it. Hi.. Re: Order no 46065584/5, tracking number still reflects as not found & today is the 3rd day since it is shipped. Please advise. Answer : [Re] Tracking number not foundHi,
We will check with qxpress. If it is lost, we will resend. Question : [Re] Tracking number not foundAny updates from your side? I still didn't get the parcel nor updates from the tracking page. Answer : [Re] Tracking number not foundDear customer.
Your inquiry will soon be confirmed and answered by the seller.
※ Inquiries related to Payment.
Cancellation and any Urgent issue can possibly be dealt from CS team.
Thanks & Best regards.
P.S. The information is also sent to the seller to meditate this case.
Hi, may I know when can I receive my orders? Thks Answer : [Re] order no. 45030201Hi,
Qxpress will collect between Monday to Wed thiswee. We are sending in batches as we do not want them to squash the boxes due to large amount of orders. Question : Expiry dateMar 08, 2014 Hi, what is the expiry date? Answer : [Re] Expiry dateQuestion : Promotion?Dec 31, 2013 Any promotion soon? Buy 2pcs able free upgrade to Taqbin delivery? Thank. Answer : [Re] Promotion?Hi,
All promotions done by qoo10. Maybe can ask them? Question : [Re] Promotion?Answer : [Re] Promotion?Question : [Re] Promotion?Dun cheat other seller here oh......... Answer : [Re] Promotion?You seller too? Then you should know :) Or they work differently with you? hm...... Do u get any moisture from sk II BRAND Answer : [Re] Sk II moistureHi,
You mean moisturiser? You can get the stempower. Question : DateDec 18, 2013 Can I know the manufacturing date? Answer : [Re] DateLate 2013. Have to go back office and check.
+View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >> |
 - 1+1 OFFER NEW! Clarins Defining Eye Lift For Puffy Eyes And Wrinkles 8mlx2 16ml
- Item Q&A
| Answer : [Re] Inquiry for the item from Ros****Clarins Defining Eye Lift still available? What is the expiry date? Thank you. Answer : [Re] Clarins Defining Eye LiftWhat is the expiry date the the eye lift cream? Answer : [Re] Inquiry for the item from moc****Dear seller, i'd like to purchase defining eye lift serum (travel size) or full size. When will you be restocking? Answer : [Re] Inquiry for the item from avv****Hi, we have just restock. You may purchase them on this following page. http://list.qoo10.sg/item/CLARINS-USE-10-COUPON-NEW-LAUNCH-CLARINS-BODY-FIT-CELLULITE-CONTROL/404822900 Thanks. Hi i want to get clarins eye lift serum and all eye serums products in samples satchets Can text me 8593 7985
Thanks Answer : [Re] Inquiry for the item from shi****Hi, we do not have satchets for sales. Sorry for the inconvenience. Thanks. Hi seller, when will u restock the eye lifting serum? Answer : [Re] Inquiry for the item from avv****Hi,
Not at the moment. Sorry for the inconvenience. Hi seller,
would like to check with you when the stock for Clarins Defining Eye Lift For Puffy Eyes And Wrinkles is coming?
Thanks Answer : [Re] Clarins Defining Eye Lift For Puffy Eyes And WrinklesHi! Thank you for shopping at Mybeautystory.
We have successfully received your feedback in our mailbox and will look into it as soon as we can.
You will receive a reply to your query in 1 working day. Hi, im interested to get the eye lift. Anymore stocks coming in? Answer : [Re] [About Item] Related InquiriesQuestion : Expiry dateMar 02, 2017 Hi , can i know what is the expiry date for both Clarins Shaping Facial Lift Mask Wrap & Clarins Shaping Facial Lift Answer : [Re] Expiry dateDear Seller,
I just left an inquiry and saw your reply, qty still reflected as oos. Pls advise. Answer : [Re] Clarins Defining EyeHI there , its saved. can you try again?
Hi, any restock for Clarins Defining Eye Lift soon? Answer : [Re] Clarins Defining Eye LiftHi,
Left last 2 pieces, already added qty for you to buy :) Would the removing of fat lipid from the skin make skin around eyes even thinner and transparent? It is precisely most people are finding ways to thicken with fats or fillers.
This product is almost promising, but I'm concern with the removing of lipids. Answer : [Re] [About Item] Related InquiriesHI,
No it wont. Its the fats cells will shrink. Hi Seller Will you be restocking the above? If not, do you sell other Clarins eye products, trial size? Thankyou so much and have a good day Hi Seller try to order but the site says sold out. When will you be restocking? Thanks Answer : [Re] Defining eye liftHI,
This item is indeed sold out. We will not restock anytime soon. Hi Seller, when will you be restocking the above item? thank you Answer : [Re] Defining eye liftQuestion : Eye LiftMar 16, 2016 Hi , Will you be restocking the defining eye lift ? Thanks Answer : [Re] Eye LiftHi,
Not at the moment. Sorry for the inconvenience. Dear Seller
I would like to find out when is the manufacturing date and expiry date of this product. Awaiting of your reply.
Thank you. Answer : [Re] Manufacturing datehi,
do u have re-stocks for defining eye lift, pls advise how do i place orders?
tks Question : enquirySep 07, 2015 hi dear,
do you stil have any stocks for defining eye lift?
if yes may i know the manufactured and expiry date?
thanks! Answer : [Re] enquiryHi,
Yes in stock. Mfg 2014 exp 2018 i have yet to receive the items. Can u follow up on it; let me know the outcome Answer : [Re] Cart no 93835799Hi, Kindly wait for 2-21 days for normal mail. If you did not receive after 21 days, kindly file for a non claim and qoo10 customer service will take over from there. Thank you for your patience. I ordered clarin defining eye lifts but received sk 2 cellumination deep surge ex 2.5g instead.. what shld i do now?? Answer : [Re] Order No. 140802628Hi,sorry, we will send you the correct order along with a self adressed/stamped envelope. Please send the wrong item back to us. Hi , I made my order on 21 Feb, its been 1 week already but I have not yet receive it, may I know when will I be receiving my items? Answer : [Re] Order number 140790750 / Cart no. : 93130399Hi, Kindly wait for 2-21 days for normal mail. If you did not receive after 21 days, kindly file for a non claim and qoo10 customer service will take over from there. Thank you for your patience. HI Seller, I placed my order morning just now, at S$18.24 for 2pcs. But now is it S$16.90. How can it be so unfair that 2 different prices in same day? Please advise. I will consider to return and make another purchase. Answer : [Re] Order no:140853184Hi,
It was a system error. We did not speculate the price. Sorry for the inconvenience caused. pls advise how to use. no instructions given. Answer : [Re] CLARINS DEFINING EYE LIFTHi,
You can see our item description page. Thanks. Hi, pls advise how to apply eye lift. Can Eye Lift be used for under the eye as well? Answer : [Re] CLARINS DEFINING EYE LIFTDear customer.
Your inquiry will soon be confirmed and answered by the seller.
※ Inquiries related to Payment.
Cancellation and any Urgent issue can possibly be dealt from CS team.
Thanks & Best regards.
P.S. The information is also sent to the seller to meditate this case.
Hi,
Yes. For eye bags also. Hi, i have yet to receive any items from the following order no: 135830531
Kindly advise. thanks! Answer : [Re] yet to receive itemsDear customer.
Your inquiry will soon be confirmed and answered by the seller.
※ Inquiries related to Payment.
Cancellation and any Urgent issue can possibly be dealt from CS team.
Thanks & Best regards.
P.S. The information is also sent to the seller to meditate this case.
Hi, Kindly wait for 2-21 days for normal mail. If you did not receive after 21 days, kindly file for a non claim and qoo10 customer service will take over from there. Thank you for your patience. Hi, i have yet to receive any items from the following order no: 135830531
Kindly advise. thanks! Answer : [Re] yet to receive itemsDear customer.
Your inquiry will soon be confirmed and answered by the seller.
※ Inquiries related to Payment.
Cancellation and any Urgent issue can possibly be dealt from CS team.
Thanks & Best regards.
P.S. The information is also sent to the seller to meditate this case.
Question : $22.90Jun 10, 2014 The price is $22.90? When i click on add to cart, its still show the old price? Answer : [Re] $22.90Hi,
Means the promotion is over. You can wait for another promotion. Question : $22.90Jun 10, 2014 The price is $22.90? When i click on add to cart, its still show the old price? Hi , Pls advise the mfg date and expiry date of this product. Thanks. Answer : [Re] Mfg date & expiry date
+View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >> |
![[Paylah! Exclusive] SK-II Facial Treatment Essence 330ml / SK-II Cellumination Essence 50ml SKII SK2](https://gd.image-gmkt.com/li/791/469/502469791.g_260-w-st_g.jpg) - [Paylah! Exclusive] SK-II Facial Treatment Essence 330ml / SK-II Cellumination Essence 50ml SKII SK2
- Item Q&A
| Answer : [Re] Inquiry for the item from dyi****Answer : [Re] Inquiry for the item from dyi****Question : [Re] Inquiry for the item from dyi****Answer : [Re] Inquiry for the item from dyi****Question : [Re] Inquiry for the item from dyi****It’s been two weeks. Why have you not shipped out my item? You tell me again and again “this week”. Answer : [Re] Inquiry related delivery from cra****Is the item not ready? Why do you not let me go down to the store to collect? Question : [Re] Inquiry related delivery from cra****hi kindly file a non receipt claim thanks Hi is item available now? If I order today, can I receive it by Friday? Or is there anywhere I can drop by to pick up the items? Answer : [Re] Inquiry for the item from lee****hi Maybe can’t because when we wrap already qexpress will collect and qexpress deliver within a week Question : [Re] Inquiry for the item from lee****I never even order yet. What Wrap? Don’t understand Sorry. Answer : [Re] Inquiry for the item from lee****Hi you can come to our store to buy directly but the price will be the same As qoo10 Hi for the 330ml essence what's the expiry date? Tks Answer : [Re] Inquiry for the item from jul****Question : 11.11Nov 08, 2018 Hi seller,
May I know what type of promotions are there for 11.11?
Thank you! Answer : [Re] 11.11Most of our products will be on sales thanks Hi seller, you used to run promo for $123 for 330ml, may I know when you are going to run this again? Many thanks. Answer : [Re] Inquiry for the item from zma****hi sorry we are not sure as it’s set by qoo10 But we are having 11.11 promotion soon Hi Seller
Order # 151074110, batch code is 5016211801. Sticker missing from the box, pls advise mfg date. Answer : [Re] SK-II Cellumination Essence 50mlHi, please refer as below
ate of manufacture: 16 of January, 2015 General shelf life: 36 months OK Valid at least for the next 29 months Hi seller, i experience same problem as other buyers with dbs paylah. Money deducted by qoo10 but item still in cart. Can you confirm if u receive my order or not? Thanks. This dbs paylah really disappointing. Pls feedback to qoo10! Felt qoo10 cheated my money and time. Answer : [Re] Paylah serious issueHi,
No did not receive your order. You can go to Help>contact us to feedback to qoo10. Hi seller,
Order sk2 FTE 330ml @119..payment had been made using paylah..money already deduct from my paylah account but it doesn't appear on my purchased shopping list. Answer : [Re] Payment made but product not appear in my shopping listHi,
We dont see any order here. Please check with qoo10 customer service in the help section. May I know the expire date Answer : [Re] Expire date of FTE 330ml
+View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >> |
 - Shiseido White Lucent Brightening Moisturizing Cream 18ml
- Item Q&A
| Dear seller,
Any expiry date?
Thanks
Regards
Prue Chin Answer : [Re] Inquiry for the item from pru****Hi, u certain this acts as sunscreen? What's the spf pls Answer : [Re] Inquiry for the item from ezy****Shiseido White Lucent Brightening Moisturizing Cream is an ultra-rich brightening hydrator that boosts the skin's nighttime regeneration phase to help your complexion recover from daily UV damage. The formula is enriched with Multi-Target Vitamin C that helps reduce existing pigmentation, minimizing dark spots. Tranexamic Acid adds further dark-spot action. Super-Hydro Synergy Complex deeply moisturizes and refines texture for softer, smoother skin.
|
 - 😱😰RP Increase to $369! Prices going up soon! SK-II Facial Treatment Essence 330ml/Aura Ess/Spot Es
- Item Q&A
| Answer : [Re] Inquiry for the item from jas****Question : [Re] Inquiry for the item from jas****Answer : [Re] Inquiry for the item from jas****Answer : [Re] Inquiry for the item from cha****Answer : [Re] Inquiry for the item from Wte****Answer : [Re] Inquiry for the item from etc****Answer : [Re] Inquiry from lee****Question : [Re] Inquiry from lee****Answer : [Re] Inquiry from lee****Hi, what's the expiry date? Answer : [Re] Inquiry for the item from zen****330 ml 2021 and the rest 2020 Answer : [Re] Inquiry for the item from mav****330 ml is 2021 the rest are 2020 Answer : [Re] Inquiry for the item from ver****What is the exact date of Mfg for 330ml essence in stock now? Answer : [Re] Inquiry for the item from shi****Question : [Re] Inquiry for the item from shi****That should be expiry date right? I’m checking regarding month of manufacturing Answer : [Re] Inquiry for the item from shi****Hi do you sell sk2 LXP ultimate percecting eye cream? Couldnt find this in your shop.. Answer : [Re] Inquiry for the item from zhe****hi sorry we are not selling this What is the manufacturing date for RNA power x8 Answer : [Re] Inquiry for the item from cru****Answer : [Re] Inquiry related delivery from mer****Question : FTE 330mlOct 23, 2018 Hi My Beauty Story, please confirm you have shipped out my order no: 279 805 020....i have not received any e-mail/updates from you...do you have the tracking no. please expedite..sorry for the inconvenience.thank you Answer : [Re] FTE 330mlhi kindly take note that we will ship out three working days after the purchase date it is stated on the page Hi, what is the manufacturing date? Answer : [Re] Inquiry for the item from jes****330 ml 2018 the rest is around 2017 Please advise the manufacturing date. Thanks! Answer : [Re] Inquiry for the item from iil****Please let me have the manufacturing date? Answer : [Re] Inquiry for the item from ser****330 ml is 2018 manufacturing date thanks Hi, are the RNA power 15g samples? What’s the expiry dates? Many thanks Answer : [Re] Inquiry for the item from Cle****Answer : [Re] Inquiry for the item from liu****Hi, When will you ship out my item. Its been 9days since i order. Answer : [Re] Order No: 120885262hi can you email to info@qexpress.sg for delivery matters thanks Answer : [Re] Inquiry for the item from hoo****Hi seller Regarding your SK2 treatment essence What’s the expiry date ?
Thanks Answer : [Re] Inquiry for the item from tan****May i know the manufacturing date of Genoptics Aura Essence? Answer : [Re] Genoptics Aura EssenceHi
May i know the manufacturing date n expired date of SK2 facial treatment essence 330ml Answer : [Re] Inquiry for the item from sul****Answer : [Re] Inquiry related delivery from joe****Hi May i know the manufacturing date for RNA Power 80g n 100g? Answer : [Re] Inquiry for the item from tra****Hi, late 2017 onwards. Thanks. Answer : [Re] Inquiry for the item from boe****Hi, What’s the manufacturing date for this batch of purchase if I order today? Answer : [Re] Inquiry for the item from moo****Question : PimpleJul 28, 2018 Hi, after one week of usage of the product, I start growing pimples, any idea why this is happening? Answer : [Re] PimpleHi, it means the item is too rich for you. You probably have sensitive skin. So it will be better if you change skincare brand to a milder formula. Question : SK2 orderJul 16, 2018 Hi, i have made an order for sk2 essence, when will you be shipping out? Answer : [Re] SK2 orderHi,
we will be shipping tomorrow. Sorry for the delay. Question : [Re] SK2 orderok noted thanks!
Roughly how many days will reach me? Answer : [Re] SK2 orderHI, you should receive it already. Question : [Re] SK2 orderHi Seller,
I have bought the SK-II Facial Treatment Essence since Monday, payment have.been done, may I know when will you arrange to send out my item ? Answer : [Re] Sk-II Facial Treatment Essence 330 mlHi, we will send tomorrow. Sorry for the inconvenience caused. hi seller, I bought the FTE since last Saturday, may I know when will you arrange to send out my item? Answer : [Re] Inquiry related delivery from ngs****Hi, we will ship on Friday When is restock for 330ml esscence? Hi when will the treatment essense 330ml restock? Thank u Answer : [Re] Inquiry for the item from coz****Hi may I know when will the 330ml sk2 essence will be coming in new stock? Hi when is FTE 330ml available? Answer : [Re] Inquiry for the item from sem****HI, not at the moment. Sorry for the inconvenience caused. Hi seller, may I know the manufacture date for RNA power 80g, 100g and the 10x15g? Thanks! Answer : [Re] Inquiry for the item from mca****Hi I m buying for a friend, she will collect fm store. Is there any other way that she can pick up the product without the evoucher fm my hp? Can she show u the screenshot of her order? Answer : [Re] Inquiry from hel****HI, sorry facial treatment 330ml is out of stocks. May I know the manufacturer date of essence 330ml? Thanks Hi, is this item RNA power 15gx10 the anti-aging moisturizing cream? Answer : [Re] RNA power 15gx10Answer : [Re] Inquiry from lee****Hi,
When is the restock for FTE coming? Answer : [Re] Inquiry for the item from hui****Hi, Thanks for informing. Item is in stock.We will add it in. Answer : [Re] Inquiry related delivery from npm****Hi excuse me may I know what is the expiry date of this product Answer : [Re] zen****会员的咨询。Answer : [Re] 关于商品zen****会员的咨询。Hi 2017 end, and good for 3 years. Understand your product import direct from Japan and I assume they are made for Japan environment so is it suitable for Singapore environment Our temperature and humidity here are so much different with Japan Please advise Answer : [Re] Inquiry for the item from goh****Yes. Suitable for all nationality When are you shipping the items? I ordered on 12 jan. No reply from seller when i sent the message yesterday. Answer : [Re] Inquiry related delivery from sun****Hi, your order had been cancelled. Thanks. Hi, may I know the current batch manufacturing date? Answer : [Re] Inquiry for the item from pat****Hi, our current batch is May 17 onwards. Thanks. is this batch still sealed now? Answer : [Re] Latest SK2 essenceHi, for our current batch most of them are sealed. Thanks. May I know when is the expiry date? Answer : [Re] Inquiry for the item from siy****Hi, it will expire in year 2020. Thanks. Sorry, may i know is this authentic? the bottle is plastic or glass? Answer : [Re] 关于商品buz****会员的咨询。Hi, our products are all authentic and genuine. For SKII Facial Treatment Essence 330ml, it comes in pastic bottle. Thanks Answer : [Re] Inquiry for the item from sar****Hi, you have chosen to do store pick-up. Kindly contact us at 9696 6559 to arrange for an appt. Thanks. Hi, i want to purchase SKII facial treatment essence and clear lotion, and want to pay it individually by using the black friday coupon. Could i select store pick up but you mail it to me since both items add up exceed $249? Answer : [Re] Shipping FeesHi, kindly email us at mybeautystory@hotmail.sg regarding above request. Thanks. Answer : [Re] Inquiry for the item from God****Hi, what is the expiry date for the fte? Answer : [Re] Inquiry for the item from eff****Hi, it will expire in year 2020. Thanks. Answer : [Re] Inquiry for the item from Sze****Hi,do u have FTE 330ml with bottle head, or all are with pump head? And may I know manufacturing date as well? Answer : [Re] Inquiry for the item from eit****Hi, our FTE 330ml is all pump head. The MFG date is Aug 2017. Thanks. can i arrange Qdelivery to pick up the item from you pls? Answer : [Re] Inquiry related delivery from lew****Hi, yes you may. Kindly provide us with the details for us to process on our end. Thanks. Hi!
I want to purchase SK 2 FTE and RNA Power cream as a gift. So I would like to ask if the safety seal of the products will affect the overall quality of the products? And are the products being opened before hand? Thanks! Answer : [Re] Inquiry for the item from jov****Hi, our full size products do comes with the safety seal. All our products are authentic and new. Thanks. Hi seller, do you sell SK 2 Facial treament repair C? Answer : [Re] Inquiry for the item from xin****Hi, yes we do. Below is the link. Thanks. http://list.qoo10.sg/item/THERE-IS-STILL-TIME-CRYSTAL-CLEAR-SKIN-IN-14-DAYS-SK-II-GIFT/501840301 What is your store opening hours? Answer : [Re] Inquiry from ama****Hi, our office hours are Monday - Friday, 11am-5pm. Thanks. Hi if i have opt for self collection and i unable to go down can i ask someone to pick it up for me? Thanks Answer : [Re] Inquiry from m3i****Hi, yes you may request another to pickup your order for you. He/she will need to provide the order number for verification. Kindly contact us at 9696 6559 to arrange for an appt. Thanks. Hi This treatment essence manufacturing date is ? Or when is the expiry date ? Answer : [Re] Inquiry for the item from sam****Hi, the manufacturing date is Mar 2017. It will expire in 3 years time. Thanks. Hi, can I check when is the expiry date for aura essence 50ml? Answer : [Re] Inquiry for the item from ste****Hi, the expiry date is May 2020. Thanks. Question : [Re] Inquiry for the item from ste****Thanks! I have purchased one. Look forward to receiving it! By the way, if I purchase the travel size 15g of RNA cream and Deep Surge Ex for $36.90, can I have it sent together with this aura essence? Answer : [Re] Inquiry for the item from ste****What is the manufacturing date for the 15g of RNA cream and Deep Surge Ex? Thank you! Question : [Re] Inquiry for the item from ste****Hi, yes you may. Kindly message us at 9696 6559 to indicate your request. Thanks. Answer : [Re] Inquiry for the item from ste****Hi, I have just texted this morning. Question : [Re] Inquiry for the item from ste****Noted with thanks. We will reply directly back through text. Thanks. Hi, I have not received my order which I ordered more than a month ago, kindly advise status. Answer : [Re] Inquiry related delivery from Daw****Hi, kindly provide us the order no. and item ordered for us to check on our end. Thanks. Question : [Re] Inquiry related delivery from Daw****Order no: 224642107 (SKII FTE 330ml + 120g cleanser) 2 sets Answer : [Re] Inquiry related delivery from Daw****Hi, you have chosen to do store pick-up. Kindly contact us at 9696 6559 to arrange for an appt. Thanks. Hello
Can you advise what's the batch no for your fte Essence ? Answer : [Re] Inquiry for the item from kee****Hi, we have various batches for FTE. All our products are from January 2017 onwards. Thanks. Question : [Re] Inquiry for the item from kee****Hello Will the batch number end with 00? Answer : [Re] Inquiry for the item from kee****Hi, the batch number for our FTE does not end with 00. Thanks. Question : [Re] Inquiry for the item from kee****Is there batch no. 00 to begin with? Answer : [Re] Inquiry for the item from kee****We will check and get back to you. Thanks. Hello,
Does your skii FTE end with batch no. 00? Answer : [Re] Inquiry for the item from kee****Hi, our FTE does not end with 00. Thanks. Hi, i just heard of many scams and seek for clarity and assurance as it is not a cheap product. Of course not saying yours is fake at all.Hence, for authenticity, I understand from a friend that sk ii products has serial number printed below as batch number. Are you able to read out one of the serial to check? And does it reflect the same date behind the bottle ? Thanks, hope you be able to address the concerns of many. This is the site to key in to verify, Google for this site.12-spot-a-fake-sk-ii Answer : [Re] Inquiry for the item from cam****Hi, our products are all authentic. You may also read and check our customer reviews for confirmation. Thanks. How come this batch no safety seal? Answer : [Re] Inquiry for the item from ter****Hi, for a period of time since February 2017, there was no safety seal on the product. They recently only started to put back the safety seal therefore our new products all have safety seals. Hi how long can I keep the treatment essence? Answer : [Re] Inquiry for the item from tim****Hi, the product will expire in 3 years time. Thanks. Question : [Re] Inquiry for the item from tim****Okay. But after open is also 3 years? Answer : [Re] Inquiry for the item from tim****After opening the products, it will expire in 12 months. Thanks. Hi Seller,
Is self collection at new office available now? Answer : [Re] Self collectionHi, yes our new office is availble. Kindly contact us at 9696 6559 to arrange for an appt. Thanks. hihi i m keem on FTE 330ml. hwr can i know the manufacturing date please? thanks Answer : [Re] Inquiry for the item from swe****The manufacturing date is January 2017 onwards. Thanks. Hi, pls advise the expiry date for the following items. Thx 1. Facial treatment essence 330ml 2. Genoptics Aura essence 50ml 3. Cellumination deep surge 50g Answer : [Re] Inquiry for the item from tay****Hi, the expiry dates for the products are as per stated below: 1. Facial treatment essence 330ml - March 2020 onwards 2. Genoptics Aura essence 50ml - June 2020 onwards 3. Cellumination deep surge 50g - November 2019 onwards
Thanks. Answer : [Re] Inquiry for the item from joe****Question : [Re] Inquiry for the item from joe****Answer : [Re] Inquiry for the item from joe****Answer : [Re] 配送関連cfu****様のお問合せです。Hi seller can u response if u have send out my item ? The tacking no is not traceable at all .... Answer : [Re] Inquiry for the item from pea****Hi seller the code u send me is still not traceable , can u send me screenshot of the receipt of posting ?? Hi seller
I have sent u numerous email . Please response. I am willing to pay and sent back the item via smart PAC n it's highly secured with bubble wrap n stereo foam hence the item won't be dented. Please send me ur company address so I can send back the item to u asap.
I can send the the postage for sending me the new exchanged item . Please response thanks Answer : [Re] Inquiry from pea****Hi seller I have send u the item via registered mail with bubble wrap envelop please send the rna eye cream once receive via q express n advise once done. There is 9 dollars balance for the exchange of item . Thanks Question : [Re] Inquiry from pea****Hi seller I have send u the item via registered mail with bubble wrap envelop please send the rna eye cream once receive via q express n advise once done. There is 9 dollars balance for the exchange of item . Thanks Answer : [Re] Inquiry from pea****Hi seller the item is pending ur collection at the bedok post office can u have my exchange item send back to me asap ?? Question : [Re] Inquiry from pea****HI,
Yes we have replied your email. We will send you the rna eye once we receive the item. Answer : [Re] Inquiry from pea****Hi seller I see u have receive the item may I ask when will u be delivering my item and how will u be refunding the difference ? I paid using credit card previously so it will refund to my credit card? Please advise me and advise the tracking code for th exchange item Thanns Question : [Re] Inquiry from pea****Hi, we have replied you via email. Thanks
Hi, we have replied you via email. Thanks (Jul 18, 2017 19:30) Answer : [Re] Inquiry from pea****Hi I am unable to track the article no u give me can u advise have u send out the item ? I check and it's still not traceable . Please advis Question : [Re] Inquiry from pea****Hi can u advise ? It's still not traceable .have u mail ? Hi, I have yet to collect the SK-II facial treatment essence for order no 209728878, can i change it to home delivery and pay for the delivery fee instead? Hi I would like to buy the 330 ml FTE but may I know when is the expiry for this batch of FTE? Is your RNA power 100ml in one single container? I'm asking because I've never come across this size. May I know its expiry date pls? Thank you! Hi can I know what is the manufacturing date/expiry for the 330ML essence? Hi I've been trying to contact you to collect my item but have not received any response from you. Pls respond asap as your voucher gives me up to 16 July to collect! Thanks Answer : [Re] Inquiry for the item from won****Hi seller I have drop u a email regarding my purchase of the gold color packaging eye cream . The eye cream cause my eye to have a lot of small little bum . I bought two and still have one unopened can I request for a exchange and why will it cause that ?? Please reply Answer : [Re] Inquiry for the item from pea****HI,
Yes you may exchange. You can email us at mybeautystory@hotmail.sg Question : [Re] Inquiry for the item from pea****I have drop u a email please reply how do I go about it exchanging the item thanks un Answer : [Re] Inquiry for the item from pea****Hi please reply my query over at the email please thabks hi, i opted for self collection but i already sent out multiple emails aince yesterday to collect on sunday but there is no response? can you guys at least reply?
since you said 3 days in advance. i need it urgently
Order no 220447547 Answer : [Re] SELF COLLECTIONHI,
We are open today till 5pm and Sunday 3-5pm. You may collect during this hours. Answer : [Re] Inquiry for the item from che****Hi, can u pls advise the mfg date of the 330ml FTE. Tks. Answer : [Re] Inquiry for the item from wen****Hi, may i know the mfg date for clear lotion 230ml + cleanser? Answer : [Re] Inquiry for the item from Kat****order number : 218915721 hi , contacted u directly through private msg enquiring about my order. not getting any response. could you help to check if u missed out sending my item which was scheduled on 19/Jun delivery?? thank u Answer : [Re] Inquiry related delivery from bel****Hi! Thank you for shopping at Mybeautystory.
We have successfully received your feedback in our mailbox and will look into it as soon as we can.
You will receive a reply to your query in 1 working day. Hi, can I know the expiry date for 3d mask? Thanks Answer : [Re] Inquiry for the item from bka****Hi! Thank you for shopping at My Beauty Story.
We have successfully received your feedback in our mailbox and will look into it as soon as we can.
You will receive a reply to your query in 1 working day.
Hello,
I haven't received the complimentary bottle yet for order 506797429 Answer : [Re] Inquiry for the item from can****Hi,
Can you screenshot the conversation for the complementaryy bottle and send to myneautystory@hotmail.sg thanks. Order No. 216291953 and 216291954 ordered on 21May not received yet. Please check if item have been posted out. Answer : [Re] Inquiry from bab****HI,
Weare restocking #270. is will be sent end of te week. Sorry for the inconvenience caused. Question : [Re] Inquiry from bab****ok so you will send bothe #301 and #270 at the end of this week? because last week you mwntioned you will send #301 but i have yet to receive. Answer : [Re] Inquiry from bab****Ya, we will send together. Question : [Re] Inquiry from bab****Answer : [Re] Inquiry from bab****Hi,
It will be despatched today. Question : [Re] Inquiry from bab****has the the item been posted out? Answer : [Re] Inquiry from bab****Hi seller, can you tell me why the treatment essence does not come with safety seal? It makes me wonder if it's authentic . Like tò know before I make an order. Thanks. Answer : [Re] Inquiry for the item from pau****Hi,
Now all dont have safety seal. You may check with the counters. SKII facial treatment essences manufacturing date and expiry date please Answer : [Re] Inquiry for the item from puf****oct 2016 onwards, exp 3 years later Hi seller may I check what's the expiry date for the LXP eye cream ? Can advise asap thanks Answer : [Re] Inquiry for the item from pea****Hi seller can advise the expiry date ? Question : [Re] Inquiry for the item from pea****Hi seller I am about to place order for the LXP eye cream 109 and the price suddenly change to 135 . Can u revert back to the old price? It's like 20 min or so only Answer : [Re] Inquiry for the item from pea****i think the price hs changed back. Question : [Re] Inquiry for the item from pea****Hi the price has not change back . Initial was 109 now is 119 pleaSe advise thankd Answer : [Re] Inquiry for the item from pea****Hi seller. Can u adjust I will purchase Question : [Re] Inquiry for the item from pea****Hi seller price still reflect 119 instead of 109 Answer : [Re] Inquiry for the item from pea****Means the quantity for promo has been sold out, so have to wait for qoo10 to top up again. Expiry date of lastest batch of FTE FACIAL TREATMENT ESSENCE 330ml / MEN FTE. May I know ? Answer : [Re] Inquiry for the item from mar****Question : Mfg dateMay 26, 2017 Dear Seller
May I check when is the manufacturing date of this item please? Thanks.
+View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >> |
 - New Launch - Shiseido Essential Energy - For when your moisturiser stops working
- Item Q&A
| Answer : [Re] Inquiry related delivery from yuy****Answer : [Re] Inquiry for the item from kai****Hi seller, will the cream be replenished? Answer : [Re] Inquiry for the item from car****Yes it will be added to the list soon hi which shiseido UV protector is packaged with the ultimune sample ?
also when will you restock the Essential Energy cream Answer : [Re] UV protector + ultimuneIt’s with Its the blue bottle, Shiseido Perfect UV Protector 50ml and we will restock the essential energy cream around a month later thanks Answer : [Re] Essential Energy CreamQuestion : InstockSep 04, 2018 Hi
Do you have this in-stock ? How long do I need to wait after ordering ? Thanks Answer : [Re] InstockYes we got this instock and you will receive within a week for qprime hi Seller, can you please confirm if i have selected this item to be send to my house address as i was unable to view it from my cart. thank you Answer : [Re] Order Summary (Date : Sep 04, 2018 / Cart no. : 121230036)Please email to help@qoo10.sg for this matter thanks How many ml..30ml or 50ml or 75ml Answer : [Re] Inquiry for the item from pau****Answer : [Re] Inquiry for the item from ruk****Answer : [Re] Inquiry related delivery from jea****Question : [Re] Inquiry related delivery from jea****Answer : [Re] Inquiry related delivery from jea****Question : [Re] Inquiry related delivery from jea****Answer : [Re] Inquiry related delivery from jea****Question : [Re] Inquiry related delivery from jea****Question : skin typeMay 27, 2018 can you tell me which one is suitable for mature skin, the day n night cream or the emulsion, i have got combination skin but skin prone to oil seeds Regards Answer : [Re] skin typeyes. combi skin better to use emulsion. Where is my order,it's been 2 weeks? I can see that the stocks are available!! Been sending out messages many times and seller continues to ignore the messages. I want my order NOW! Answer : [Re] Inquiry related delivery from rac****Hi, sorry we are restocking. We will ship next week. Sorry for the delay. If you are not able to wait, kindly cancel your order. Thank you. Hi has the stock arrived? As I could see the item is for sale again. When will you ship my order? Answer : [Re] Inquiry for the item from zoe****Question : [Re] Inquiry for the item from zoe****Answer : [Re] Inquiry for the item from zoe****What is the difference between day cream and day emulsion? May I know the expiry for gel and cream. Also what do you recommend for t-zone oily, inner oily and outer dry, skin? Thx. Answer : [Re] Inquiry for the item from rac****Hi this is new launch in 2018 Expires 3 years later. Answer : [Re] Inquiry for the item from kai****Question : [Re] Inquiry for the item from kai****Is it Authentic? Expirey date pls?? Answer : [Re] Inquiry for the item from eme****Hi, yes authentic. Launch in 2018.
+View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >> |
 - FREE SHIPPING!! SK-II CDS 15g
- Item Q&A
| what is the manufacture date for the RNA cream? Answer : [Re] Inquiry for the item from ser****Answer : [Re] Inquiry for the item from aye****Answer : [Re] Inquiry for the item from bab****Hi Seller,
May I know the expiry date for CDS 15g + free cleansing cream 15g Answer : [Re] Expiry Date for CDS 15g + free cleansing cream 15gHi, seller What is manufacturing and expired date of RNA power Answer : [Re] Inquiry for the item from chi****Hi,
It is December 2015 onwards. Hi, when is the manufacturing for deep surge, RNA cream and RNA eye cream? Hi seller, Thanks for upgrading my delivery to smartpac, I also received the missing Lancome item w this mail. However I ordered 3 Sk2 cleansing gel and 2 Sk2 cleansing cream but only received 4 Sk2 items, please refer to photo, pls advice on whether u will be sending the remaining Sk2 cleansing cream or you would prefer me applying for refund. Thanks :) Answer : [Re] 1missing itemHI,
Your order number 195331410 - cream, 195330750- Gel, 195330637 - Gel, 195330582 - Gel is received. 195333098 - gel ordered one hour later, is sent by normal mail in another package. Kindly check these few days if there is another package sent to you. Thanks. Question : [Re] 1missing itemWow thanks so much:) it must b logistically tough during the festive season, good job for checking n keeping track :) Answer : [Re] 1missing itemHI,
Thanks for the compliment. We look forward to serve you again. Question : [Re] 1missing itemHi seller, I have been checking my mail box n have not received the remaining Sk2 cleansing gel. I have received the rest of my order more than a week ago. Please help me check n advise. Thanks. Answer : [Re] 1missing itemHi,
We are checking now and will resend if you still do not receive. Question : [Re] 1missing itemHi seller, it's been more than 2 weeks n I have yet to receive item, please advise whether u would like to resend or I apply for refund. Thanks. Answer : [Re] 1missing itemHi Mrs Heng, have refunded you. Thanks. Yesterday I ordered above two items. Can I know when will u deliver ? Don't mind, I want u to deliver ASAP those travel size gel n cream cos my trip is on coming weekends. Thanks Answer : [Re] Inquiry for deliveryItem is delivered. Thanks. Question : [Re] Inquiry for deliveryAnswer : [Re] Inquiry for deliveryQuestion : EnquiryMar 12, 2016 May I check is there any small pack for me to purchase and try? What will you recommend what to buy? I'm late thirties and t zone slight oily. No acne but black heads and pores opening. Kindly advise.would like to change my facial product. Thanks Answer : [Re] EnquiryHi, you can try this link. The starter Kit.
http://list.qoo10.sg/item/SK-II-FRESH-STOCKS-FAST-DELIVERY-1-1/407799399
+View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >> |
 - 😱Shiseido EYE CREAM 5ml HOT SALE!!! Buy 3 = 1 FULL SIZE! 🤩Booster/Dark circles/Wrinkles🤩
- Item Q&A
| Whats the expiry date for white lucent anti dark circles eye cream? Answer : [Re] Inquiry for the item from ika****Hi Seller, What do you mean by buy 3= 1 full size! Do I get one of my purchase in full size?
Thanks Is this sample size or original size? I orderedon 20 Jan but today wssinformed my orderwss cancelled. What happened? Answer : [Re] Inquiry related cancel and refund from ttc****Hi,
Sorry there was a system error. how many ml is the eye cream? Answer : [Re] Inquiry for the item from ali****Question : Expire dateJan 20, 2018 Hi, May i know the expiry date of the Benefiance WrinkleResist24 Intensive Eye Contour Cream. Thanks Answer : [Re] Expire dateDo u have wholesale price for this item? Answer : [Re] Inquiry for the item from m.p****Hi, for bulk order, kindly contact us at mybeautystory@hotmail.sg. Thanks.
+View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >> |
 - Dior Hypnotic Poison EDT 100ml Perfume for Women
- Item Q&A
| Answer : [Re] Inquiry for the item from ag.****Answer : [Re] Inquiry for the item from ag.****
|
 - ❤SAKURA LIMITED EDITION❤ NEW SK-II PITERA WELCOME KIT❤ COMES WITH RNA POWER!
- Item Q&A
| The Sakura kit - May I know theexpiry date and if it’s available Answer : [Re] Inquiry for the item from bab****2020 and it is available thanks Answer : [Re] Inquiry for the item from khi****May I know what is the expiry date for the Welcome Kit and Essential Set? Answer : [Re] Inquiry for the item from 234****Answer : [Re] Inquiry for the item from mrs****Hi, can I check on the manufacturing date for the Sakura Pitera Welcome Kit? Thanks Answer : [Re] Inquiry for the item from ngp****Hi, it is not the sakura one anymore, however still welcome kit mfg late 2017 Hi, can I check with you what is the mfg and exp dates for Pireta Essence Set (the $86+ one) if I order today? Thanks. Answer : [Re] Inquiry for the item from bui****Hi, late 2019 to 2020. Thanks. Manufacturing date for the Pitera welcome kit pls. Answer : [Re] Inquiry for the item from m.p****Hi, when will u update my order delivery status? Answer : [Re] Inquiry related delivery from Wch****Hi,
We are checking on your order. Sorry for the inconvenience caused. Hi, I received the email my items was shipped out on 19/1/18 but there is no tracking number until today, pls advise, thanks! Answer : [Re] Inquiry related delivery from Wch****Hi, will shop today. Sorry for I the deay Answer : [Re] Can I go and buy directly from your storeHi,
I'm going to get few sets for the sakura kit and pitera welcome kit. May I know when is the manufacturing date for each item inside the kit? Thanks. Answer : [Re] Manufacturing DateHi, our products manufacturing date are all from end 2016 onwards. Thanks. Answer : [Re] Inquiry for the item from sha****Hi seller
I am interested to purchase yr starter kit. May i check if i can add on a cleaner ad yr set does not come with a cleaner Any paraben in the ingredient of FTE? Answer : [Re] Inquiry for the item from lih****Hi, ingredients as follows:
Saccharomycopsis Ferment Filtrate, Butylene Glycol, Pentylene Glycol, Water, Sodium Benzoate, Methylparaben, Sorbic Acid. Hi Seller,
What is the essential for Pitera set? Please advise me.
With Thank, Mon. Answer : [Re] Enquiry for itemHi Pitera set is facial treatment Essence 75ml, clear lotion (toner) 30ml and one piece of facial treatment mask. Pitera welcome kit is RNA power (Moisturizer) replacing the mask. Seller will there be $49.90 coming back promotion. Please advise? Answer : [Re] 49.9 time saleHi,
The 49.90 promotion is by qoo10 and not seller.Therefore kindly check with them if they will want to promote again. Thanks. Question : Non RECEIVEJun 26, 2016 Hi, Please check my order status. I've still not received my items. Ordered and payment completed on 18 June. Answer : [Re] Non RECEIVEplease advise status of shipment, i had not received products Answer : [Re] non receivedHi,
Item will be collected by courier tomorrow. Can I know when you going to ship the item? Answer : [Re] Order No: 177409371Hi, Our sincere apologies, we are restocking this item. We will ship as soon as possible once the stock arrives. Question : [Re] Order No: 177409371Can I know when the stock is arriving? Answer : [Re] Order No: 177409371Hi,
We will send next week with a gift. Sorry for the inconvenience. I have entered order but have not submit. But promotion over. Answer : [Re] When will you have promotion again for this at$49.90?Hi,
it is only a one day promo. Hi when is the expired date? Answer : [Re] Expired dateQuestion : promoJun 11, 2016 hi seller , didnt get to buy while waiting checkg for your reply . so fast so out . when is the promo again ? Thanks. Answer : [Re] promoU may wish to check back later :) Question : PromoJun 11, 2016 Hi can u adjust back the promo .. To 49 .Thanks so much Answer : [Re] PromoU may wish to check back later :)
Hi it is only a one day promo by qoo10 Answer : [Re] Price is not 49U may wish to check back later :) Question : ItemJun 11, 2016 Hi Thiught just Nw sale was 49.90 I added n was going to ourchase Answer : [Re] ItemU may wish to check back later and remember to grab it fast when U see it! Hi wat does this set consist? Answer : [Re] Pitera essential skin care setHi.
FTE 75ml, Clear lotion 30ml treatment mask 1 pc Question : $49?Jun 11, 2016 Hi I thought the promo shown outside is $49? Why is your selling page not having the promo? Thanks! Answer : [Re] $49?Hi,
The promotion price is back
Question : itemJun 11, 2016 hi seller , why promotion price not reflected yet as per advistise. Kindly update . tks. Answer : [Re] itemHI, The promotion price is back
Question : RnaMay 15, 2016 Please reply on my missing rna cream in the kit Question : PriceMay 03, 2016 Hi, I saw that the price was 69.90 yesterday and now its 77.82 :( Is there a chance the price will go down again? Thank you! Answer : [Re] PriceHi,
Unfortunately this promo price is controlled by Qoo10 team :( Question : [Re] PriceAh, okay! May I know how much does it cost if buying from your physical shop? :) Answer : [Re] PriceSame as the price here. This item is now on groupbuy. You may use coupons to buy and get at a cheaper price. what is the manufacturing date for this set of items? Answer : [Re] manufacturing dateHi, does it come with the box as a gift? Answer : [Re] Come with the box?
+View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >> |
 - FREE SHIPPING!!! Shiseido WASO Travel Size - Mineral Oil Free and Paraben Free. All Natural made of
- Item Q&A
| Answer : [Re] Inquiry for the item from dio****Dear Seller
Can the Quick Gentle Cleanser remove waterproof makeup? Answer : [Re] Inquiry for the item from 235****Hello seller, do you only have normal mail and self collection options? Do you not have registered mail or qxpress? Answer : [Re] Waso polisherSorry it’s set by qoo10 the delivery options thanks Hello seller. Do you have stock for the orange color smart day moisturizer in spf 30 for the sample size? Looking to try the sample first before buying the big size. Let me know thanks! Answer : [Re] Inquiry for the item from cin****Sorry this item is out of stock thanks Hi, I just bought the quick gentle cleanser and quick matt moisturiser. May I know when each expires please? Answer : [Re] Inquiry for the item from qoq****For waso facial cleanser when is the expiry date? Answer : [Re] Inquiry for the item from ony****Hi, I have waited for 1 week for my order of 2 pcs of Waso Cleanser 50ml. When would this be delivered? It taking too long Answer : [Re] order 2 pcs of Waso Cleanser 50mlHi, Kindly wait for 2-21 days for normal mail. If you did not receive after 21 days, kindly file for a non claim and qoo10 customer service will take over from there. Thank you for your patience. Hi, I bought the WASO gentle cleanser and softener a few weeks ago, may I know when are their respective expiry dates? Thank you. Answer : [Re] Inquiry for the item from bja****Sorry, I mean the WASO gentle cleanser and WASO jelly lotion. Question : [Re] Inquiry for the item from bja****Answer : [Re] Inquiry for the item from tam****Answer : [Re] Inquiry for the item from h3l****Question : [Re] Inquiry for the item from h3l****Answer : [Re] Inquiry for the item from h3l****Question : [Re] Inquiry for the item from h3l****Answer : [Re] Inquiry for the item from h3l****Question : [Re] Inquiry for the item from h3l****Dear seller, How big is 50ml size for the Cleanser? Can you please show me the picture?
Thanks Answer : [Re] Cleanser sizeHi, it looks exactly as per the image displayed on the icon. This product may last around 2 weeks. Thanks. Hi Seller, will thise 2 items be available soon? Answer : [Re] Waso Mega Hydrating cream & Tofu PolisherHi, sorry we are currently out of stock and we will not be restocking them any time soon. Thanks.
+View all Notice, FAQ, Q&A >>-Fold Notice, FAQ, Q&A >> |
 - TOM FORD SIGNATURE BLEND 4ML - ONE SPRAY LASTS ALL DAY
- Item Q&A
| Which signature blend is this? Also where is your store for store pickup? Answer : [Re] Inquiry for the item from ult****28 Senang Crescent #04-06 Singapore 416601 Monday to Friday 12-5 pm thanks
|
 - Guerlain Meteorites Gold Pearl Limited Edition 30g
- Item Q&A
| Answer : [Re] Inquiry for the item from wnn****Hi, does this limited edition version close to Medium #3 or is it more glittering? Answer : [Re] Inquiry for the item from lin****Close to glittering thanks Hi, how to use this pearl powder? Is it apply with a brush on whole face ? As a replacement for face powder or just highlight only? Answer : [Re] Inquiry for the item from Pis****Hi kindly see https://youtu.be/ar5C6DjQCjU thanks When is the expiry date after open Answer : [Re] Inquiry for the item from sim****
|
 - CLINIQUE TRAVEL SIZE SKIN CARE AND MAKEUP Liquid Wash/ Even Better/ Moist
- Item Q&A
| Hi seller, what is the exact expiry date of the Smart Night Cream, DDML, and Even Better Brightening Mask? Answer : [Re] Inquiry for the item from ann****Most of our products are 2020 expiry date thanks Hi seller, I have checked the expiry date for DDML with you on 5 Oct 2018, your reply was the expiry date is 2020. But I have just received my items and I checked the expiry date for batch B16 as indicated on the DDML bottle, the expiry is Jan 2019. The products you have given me are less than 3 months away from expiry. I am requesting for an exchange, if not I would like a cancellation refund for this. Answer : [Re] Inquiry related cancel and refund from jes****Hi seller pls refer to the conversation we had on the expiry date. Pls provide a reply asap. Thank you. Question : [Re] Inquiry related cancel and refund from jes****Spoken via message already Answer : [Re] Inquiry related cancel and refund from jes****Hi, pls see reply from qoo10 customer service below. It says to arrange to return the items to you via qxpress and you will reimburse me for the qxpress delivery cost. The qxpress delivery cost $4.50. Pls confirm that you will reimburse me $4.50 and the method of reimbursement so I can proceed. Question : [Re] Inquiry related cancel and refund from jes****The cost is for us and not for the customer Answer : [Re] Inquiry related cancel and refund from jes****Yes see the printscreen. that’s why qxpress is asking me to arrange for them to pickup the items myself and you will reimburse me for the cost. I just want to confirm that you will reimburse me $4.50. Question : [Re] Inquiry related cancel and refund from jes****The cost will refund to you after the qexpress collect the item Answer : [Re] Inquiry related cancel and refund from jes****Qxpress is going to pick up the items from me after I pay $4.50 for the pickup cost. So I want to confirm are you giving me back the pickup cost of $4.50? Question : [Re] Inquiry related cancel and refund from jes****Qoo10 will refund to you after the qexpress pick up from you but It may take one or two weeks to put into your bank Answer : [Re] Inquiry related cancel and refund from jes****Hi seller I have arranged for qxpress to pick up the items from me tomorrow (7 Nov). The pickup number is C349735SGSG. Question : [Re] Inquiry related cancel and refund from jes****Answer : [Re] Inquiry for the item from jes****Hi, What is Pop Sweet Pop? Is it a lipstick? Answer : [Re] Inquiry for the item from joa****09 sweet pop is the colour of the lipstick Hi the picture of make up remover for lids and lips under selection is different from your page, just want to be sure I select the right item. Also I don’t see moisture surge in selection drop down list, when will you restock it? Answer : [Re] Inquiry for the item from wen****Won’t restock moisture surge already Lids and lip is the purple one. Hi, I had received my order for brightening mask however no expiry date can be found on it. May I know how can I tell the expiry date? Thanks Answer : [Re] Inquiry for the item from mic****HI, the expiry is 2020 June thanks. Hello. Will stocks be coming in for moisture surge? Thank you! Answer : [Re] Stocks for Moisture SurgeHI, we have stocks. we will add in. Thanks for informing. Question : [Re] Stocks for Moisture SurgeHello. It is still reflected as sold out and thus, I'm unable to cart out the product. Please kindly assist. Thank you! Answer : [Re] Stocks for Moisture SurgeHi, The quick liner intense is in black? No other colours? Thx Answer : [Re] Inquiry for the item from Jac****Hi, we only have them in black. Thanks. Hi is the foaming sonic facial wash available? hi I want to buy 4 items from you which are 3 of the mild facial soap and the skinny stick eyeliner. but when I add to cart it says unable to purchase because exceed limit quantity. please advise thank you. Answer : [Re] Inquiry for the item from nsa****HI,
You have to check out many times. Everytime only one qty. Question : [Re] Inquiry for the item from nsa****oh I see. then the free gift you will include in the shipping as well? :) Answer : [Re] Inquiry for the item from nsa****Question : [Re] Inquiry for the item from nsa****hi I didn't receive any free gift from you.. Answer : [Re] Expiry date on Moisture SurgeHi,
Item is on delivery. Thanks. Question : [Re] Expiry date on Moisture SurgeAnswer : [Re] Expiry date on Moisture SurgeQuestion : [Re] Expiry date on Moisture SurgeAnswer : [Re] Expiry date on Moisture SurgeHi How can i order in multiple qty ? the system doesn't allow me to order more than 1. Thank you, Answer : [Re] clinque liquid facial washHI,
You keep checking out after 1 qty. Every purchase you can only buy 1. so you can make many purchases. Question : [Re] clinque liquid facial washHI Do you still have stock for the Clinque liquid facial wash ? Answer : [Re] clinque liquid facial washDear seller, are you going to restock long last lipstick? Answer : [Re] Long last lipstickHi,
Not at the moment, sorry about it. Question : [Re] Long last lipstickAnswer : [Re] Long last lipstickMay I know the size of this item, and when is the expiry date? Understand you guys are relocating, is there still any chance i can collect at your Bedok Reservoir Premise as I stay nearby? Thank you. Answer : [Re] Clinique Lip COlour Pop - Plum PopHi,
Plum pop is out of stocks. Yes we are relocating. Please email us for pickup. mybeautystory@hotmail.sg thanks. Hi seller, there is no more long lasting lipstick. Will you restock? Answer : [Re] Inquiry for the item from jan****Hi,
Not at the moment, sorry about it. Hi, I ordered the above cart on 12 Jul, but still have not received the goods. Please check the delivery status as its already 21 Jul. Thanks. Adding on, its the lengthening mascara btw. Do advise the expiry/maufacturing date as well. Appreciate it. Thanks seller Answer : [Re] Inquiry for the item from e-s****Mfg 2016 exp 2019. thanks. Hi is the lash power mascara and take the day off makeup remover instock to purchase? Answer : [Re] Inquiry for the item from e-s****Hello i have yet to receieve my eye cream till now! Its been like 2months since i have ordered it!!!! You said you will send it out and i have patiently waited for 3 weeks!! If you are not going send out my eye cream to me kindly refund me!!! Answer : [Re] [Shipping] Related InquiriesHi,
Kindly file for non receipt claim with qoo10 st help@qoo10.sg thanks. Question : Eye creamMar 03, 2017 Hi seller, does smart eye cream refers to repairwear eye cream ? There's no pic in the cart item. Answer : [Re] Eye creamHI,
No, it is an eye serum. Please see attached. Ive waited for the item since Jan 26, filed for the claim since it's more than the 2-21 days. Seller just replied me with the standard messages without any assistance. Pls refund. Order number: 203738316 Answer : [Re] [Cancel / Refund] Related InquiriesHi, i have ordered 3 items from you..1 moisture surge, 1 even better whitening cream, 1 even better eye cream. I have only received 1 moisture surge and 1 even better whitening cream. I have not received the eye cream i ordered. Can you please send me the eye cream i ordered? Answer : [Re] [Shipping] Related InquiriesHI,
Sorry about it we will send you the eye cream. Hi seller, my item has been reported as shipped on 25th Jan, but I still haven't received it, please help: 203738316 Answer : [Re] [Shipping] Related InquiriesHi, Kindly wait for 2-21 days for normal mail. If you did not receive after 21 days, kindly file for a non claim and qoo10 customer service will take over from there. Thank you for your patience. Hi seller, I waiting for over 1 month already, until now no replacement item received , no one reply my email. Delivery also take very long time . I hope you replace me same price of the item ASAP . Answer : [Re] [Others] Related InquiriesHI,
Can we have your order number and item for replacement? hi do u have all about eyes? Answer : [Re] [About Item] Related InquiriesHI,
All about eyes is out of stocks. We have even better eye. Hi, I'm looking for the pdts All about eye, but seems I cannot find in your list.. do y still have this item which I had upload the picture to show u. If u do have, what size u have?
Your swift reply is highly appreciated. Thanks.
Neko Dear Seller, Shipping has been advise that my orders has been sent out on 30/10 but until today , I still not received my orders. Wrote to you 2 days ago but no reply! Total my orders has cost me more than hundred $ hope you give me the answer ASAP. Answer : [Re] Did not received my ordersHI,
We have switched to courier service for your orders because of the high amount. tracking from parcelexpress.sg 77973332B3 Question : [Re] Did not received my ordersReceived the orders with Thanks! But disappointed with my order! 1. When I place order the time it mentioned free gift for 3pcs for a tin. I have order more than 10 pcs but only get a tin and a pouch ( key spoilt, hard to open). 2. Foundation so so small. Webside show 30 ml but I have received only 7ml. Feeling cheated. I am your royal customer, this is not the first time buy from you. Hi seller, I bought 3 items, Why no free pouch for my order# 192491572-192491573?? This is what you stated duringmy purchase. Pls check. Thanks. Answer : [Re] Why no free pouch for my order# 192491572-192491573?Hi,
We will send you the pouch. Question : [Re] Why no free pouch for my order# 192491572-192491573?Answer : [Re] Why no free pouch for my order# 192491572-192491573?I'm outside your store last 20 minutes for a confirmed apptm by you. Yet unreachable, no sms replies on mobile, store is not open. Answer : [Re] No one at store pickup?HI,
We have replied to your feedback. Thanks. Question : ExpiryOct 29, 2016 When is the expiry date of these products? Question : stockJun 24, 2015
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 - Dior Cushion/Foundation/Concealer/Radiance Pen Refill/Testers
- Item Q&A
| Hi do u carry Dior skin forever cc cushion? Answer : [Re] Inquiry for the item from mab****https://m.qoo10.sg/g/557393643/Q100010981?app_id=QSHOP Question : [Re] Inquiry for the item from mab****Hello im referring to cc cushion. The link u hv sent me is foundation. Answer : [Re] Inquiry for the item from mab****hi sorry we don’t have cc cushion sorry Question : Pick upAug 27, 2018 Hi I bought Diorforever Compact Refill 010 on 25 Aug (Self pick up), Order no. 271411265, I whatsapp 96966559 for pick-up appointment but no replying, called the number is unavailable. May I know what's going on? Answer : [Re] Pick upHi i believe your friend has picked up for you. Hi, is diorforever compact refill and diorskin forever refill compact the same thing? Answer : [Re] Inquiry for the item from eli****Hi, do you sell the dior forever cushion case? Is it compactible with cushion case of other brands such as Lancome or Shu uemura? Is dior forever compacr in the listing the same as dior forever cushion? Thanks Answer : [Re] Inquiry for the item from deb****Hi we don’t sell the case for Dior cushions and we are not sure if the cushions fix in other brand case or not
|
 - Shiseido Snow Beauty Powder Limited Edition
- Item Q&A
| Hi seller Is ithis powder the cushion compact type? TQ. Answer : [Re] Inquiry for the item from blu****hi it’s foundation powder thanks What is the expiry date for current stock? Answer : [Re] Inquiry for the item from kim****May i know whens the expiry date Answer : [Re] Inquiry for the item from sim****Answer : [Re] Inquiry for the item from wsy****Question : [Re] Inquiry for the item from wsy****Answer : [Re] Inquiry for the item from wsy****Answer : [Re] Inquiry from ech****There's no store pick up option to select anymore?? Answer : [Re] Inquiry related delivery from ann****hi sorry this payment method is set by qoo10 Hi. Why not choose Shiseido Maquillage Snow Beauty Powder 2017 Limited Edition this option? Answer : [Re] Shiseido Maquillage Snow Beauty PowderHi. Why not choose Shiseido Maquillage Snow Beauty Powder 2017 Limited Edition this option? Question : [Re] Shiseido Maquillage Snow Beauty PowderHi, we are currently out of stock for this product. Thanks. Question : Got refill?Jan 12, 2018 I bought the Snow Beauty Powder from you. May I know if it is not with refill? I saw today at a shiseido counter which they are selling with the exactly the same packaging but they say it is with another refill. So right now should it comes with a refill in Dec? and also right now selling at the price of $159.90? Thanks. Answer : [Re] Got refill?Hi, we do not have the refill. Thanks. Hi seller,
May I know when will the snow powder restock? Answer : [Re] Inquiry for the item from hua****Hi, snow powder is out of stock. You will need to wait for 2018 edition. Thanks. Is the 2017 snow beauty powder still available? Answer : [Re] Inquiry for the item from zha****Hi, yes we still have a few left over. We will be updating the system soon. Thanks. When will snow powder be restocked? Answer : [Re] Inquiry for the item from nas****Hi, we are currently out of stock for this product. It wil only be coming in next year. Thanks. May i know do you still selling Shiseido Maquillage Snow Beauty Powder 2017 Limited Edition? Cause I couldn't find in the options box......kindly reply ASAP. Thank you. Answer : [Re] Inquiry for the item from bre****Hi, we are currently out of stock for this product. Thanks. Any more stk coming for the snow powder? Answer : [Re] Inquiry for the item from Kat****Hi, no. We are all sold out for Shiseido snow powder. Thanks. Answer : [Re] Inquiry for the item from tan****Hi, yes we have sold out this product. Thank you. Hi. I have accidentally selected the store pick up option. Can I arrange for delivery? 0rder no: 237325720 Answer : [Re] Inquiry for the item from suv****Hi,
Yes you may transfer $3.99 to our account, DBS Current 029-024785-4. After transferring, you can screenshot with your recipient name,voucher code and delivery address and send to 96966559 and we will proceed with the delivery.
Hi
I ordered the item on 12 Nov but to date, status is indicated as shipping requested. Can I find out what happened to the item I ordered? Has it been shipped out? Thanks. Answer : [Re] Inquiry related delivery from joc****Hi, we have already message all buyers to inform that there is delay in shipment due to unexpected circumstances. We will be receiving our restock this week and will process your order immediately. Thanks. Answer : [Re] Inquiry for the item from Spo****Does the item include refill Answer : [Re] Inquiry for the item from ayu****Hi, this product does not come with refill. Thanks. Have you update the system? Still can't see the snow beauty powder in the option. Please advise. Thanks Answer : [Re] Inquiry for the item from lin****Hi, we are currently out of stock therefore we have remove the item from the system. Thanks. Question : [Re] Inquiry for the item from lin****When will the stock come in? I wanted to purchase one. Answer : [Re] Inquiry for the item from lin****Hi, we will be restocking next week. Thanks. Hi, seller can you follow up my order Shiseido Maquillage Snow Beauty Powder 2017 Limited Edition because almost 1 week already why took so long.thanks Answer : [Re] Shiseido Maquillage Snow Beauty Powder 2017 Limited EditionDear Customer,
With a heavy heart, we regret to inform you that this batch of Shiseido Snow Powder that just arrived is cracked, therefore we are unable to send out. We will have to wait for the next batch to arrive which will be in about 2 weeks. If you are willing to wait, you need not do anything to your order. If you are unable to wait, kindly cancel your order from MyQoo10> Cancel and Refund> click on the order and click the cancel button. We apologise for any inconvenice caused and will include a free gift with every shipment. Thank you for your kind understanding and we hope to serve you better next time. Question : [Re] Shiseido Maquillage Snow Beauty Powder 2017 Limited Editionokay no problem I'll wait it.thank you Answer : [Re] Shiseido Maquillage Snow Beauty Powder 2017 Limited EditionThank you for your understanding. When will I receive the powder please? My cart 235607807 has been "requesting shipping" since Saturday. Answer : [Re] Inquiry related delivery from nas****Dear Customer,
With a heavy heart, we regret to inform you that this batch of Shiseido Snow Powder that just arrived is cracked, therefore we are unable to send out. We will have to wait for the next batch to arrive which will be in about 2 weeks. If you are willing to wait, you need not do anything to your order. If you are unable to wait, kindly cancel your order from MyQoo10> Cancel and Refund> click on the order and click the cancel button. We apologise for any inconvenice caused and will include a free gift with every shipment. Thank you for your kind understanding and we hope to serve you better next time. Question : [Re] Inquiry related delivery from nas****I would prefer if you inform me earlier rather than me asking. I will wait. Thank you. Answer : [Re] Inquiry related delivery from nas****Thank you for your understanding. Thanks. Answer : [Re] Inquiry for the item from sp.****Answer : [Re] Inquiry related cancel and refund from mll****Question : [Re] Inquiry related cancel and refund from mll****Answer : [Re] Inquiry related cancel and refund from mll****Hi, can purchase the refill too? Answer : [Re] Inquiry for the item from ire****Hi, this prodduct does not come with refill. Thanks. Hi I wanted to buy when it was 60+. Will u hv a similar offer soon? Answer : [Re] Inquiry for the item from ghe****Hi, it is on promotion now. Thanks. Dear Seller,
What happen to my order since 05 Nov 17, no delivery yet? Please check, thanks! Answer : [Re] 114414544 at (Nov 05, 2017 )Dear Customer,
With a heavy heart, we regret to inform you that this batch of Shiseido Snow Powder that just arrived is cracked, therefore we are unable to send out. We will have to wait for the next batch to arrive which will be in about 2 weeks. If you are willing to wait, you need not do anything to your order. If you are unable to wait, kindly cancel your order from MyQoo10> Cancel and Refund> click on the order and click the cancel button. We apologise for any inconvenice caused and will include a free gift with every shipment. Thank you for your kind understanding and we hope to serve you better next time. Hi Seller, is the powder out of stock?No option to choose from the list. Appreciate a reply. Thank you. Answer : [Re] Inquiry for the item from Har****Hi, there was some system error and we have just updated it. Thanks. There is no option for the powder. Is it out of stock? If so, when the stick will be in? Answer : [Re] Inquiry for the item from cha****Hi, there was some system error and we have just updated it. Thanks. Question : OOS?Nov 10, 2017 Answer : [Re] OOS?Hi, there was some system error and we have just updated it. Thanks. Does this powder oxydies? Does it have colour or us it translucent? My skin is quite dark and I worry it may too light for me. Answer : [Re] Inquiry for the item from nas****Hi, this product is translucent. Thanks. Question : [Re] Inquiry for the item from nas****i cant place an order. it is not in the drop down list. Answer : [Re] Inquiry for the item from nas****Hi, there was some system error and we have just updated it. Thanks. Question : itemsNov 07, 2017 Hi, this item was $69.90 when i saw it yesterday but right now its $83.90. Is the prom over? Answer : [Re] itemsHi, yes, the promotion has ended. Thanks. Answer : [Re] Inquiry for the item from eli****Hi, does it come with refill as shown in the pic attached? Answer : [Re] Inquiry for the item from biy****Hi, it does not comes with refill. Those are sponge instead of refill. Thanks. Question : [Re] Inquiry for the item from biy****What if we finished the powder? Do you sell the refill as well? Answer : [Re] Inquiry for the item from biy****No, we do not have refill for this item. Thanks. Question : [Re] Inquiry for the item from biy****Ok..thks..i have already purchased the powder fm u. Answer : [Re] Inquiry for the item from biy****You're welcome and thanks for shopping with us. Question : [Re] Inquiry for the item from biy****Hi, i cancelled the order and re ordered again due to price diff of $10. Pls kindly proceed with the delivery asasp. Thks alot. Answer : [Re] Inquiry for the item from biy****Dear Customer,
With a heavy heart, we regret to inform you that this batch of Shiseido Snow Powder that just arrived is cracked, therefore we are unable to send out. We will have to wait for the next batch to arrive which will be in about 2 weeks. If you are willing to wait, you need not do anything to your order. If you are unable to wait, kindly cancel your order from MyQoo10> Cancel and Refund> click on the order and click the cancel button. We apologise for any inconvenice caused and will include a free gift with every shipment. Thank you for your kind understanding and we hope to serve you better next time. Question : [Re] Inquiry for the item from biy****I will wait for the next batch arriving in 2 weeks time. Pls send out once available. Thks! Answer : [Re] Inquiry for the item from biy****Is this like press powder? Is this refillable? Available in Spore ? Answer : [Re] Inquiry for the item from kim****Hi, this is a pressed powder and it is available in singapore. No, there is no refill for this product. Thanks. Answer : [Re] Inquiry related cancel and refund from imc****Hi, why can’t use the $2 coupon since this product is $69.90 (more than $40). The $2 coupon does not show up when download but instead as a 15% Dior brand coupon -see attached picture Answer : [Re] Inquiry for the item from chi****Hi, thanks for informing us. We will look into it. Thanks. Hi! Can i check if this purchase includes 2 sponges? Can i also confirm your opening hours if i were to self collect? Thank you! Answer : [Re] Inquiry for the item from jok****Hi, it includes 2 sponges. Our office is located at bizhub 28, 28 Senang Crescent #04-06 S(416601). Our office hours are mon-fri, 12pm - 5pm. With a heavy heart, we regret to inform you that this batch of Shiseido Snow Powder that just arrived is cracked, therefore we are unable to send out. We will have to wait for the next batch to arrive which will be in about 2 weeks. If you are willing to wait, you need not do anything to your order. If you are unable to wait, kindly cancel your order from MyQoo10> Cancel and Refund> click on the order and click the cancel button. We apologise for any inconvenice caused and will include a free gift with every shipment. Thank you for your kind understanding and we hope to serve you better next time. Any SPF? If finished using, able to buy again? Expiry? Answer : [Re] Inquiry for the item from jas****Hi, there is no SPF and no refill. It will expire in July 2020. Thanks.
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 - SK-II Facial Treatment Oil 50ml For Dry Skin Intensive Moisturization
- Item Q&A
| Hi one of the bottles is missing. I ordered 2 bottles but u only send one over. Answer : [Re] Inquiry for the item from ann****hi kindly send us a picture of the parcel and the item beside the parcel thanks May i know the manufacturing date for the facial treatment oil? Thank you! Answer : [Re] Inquiry for the item from sas****Hi seller, can I check your current sk ii facial oil stock when is the manufacture date? Thanks. Answer : [Re] Inquiry for the item from oli****Hi, keen in the treatment oil but do you have it in travel size so I can try it out before buying full size? I’ve been using skII for nearly 25 years now but there are some that don’t actually agree with me , like genoptics 🙄 . Kindly let me know? Thx Answer : [Re] Inquiry for the item from Jac****Hi, we do have treatment oil in full size. However, we do not have them in sample size nor travel size. Thanks. Question : [Re] Inquiry for the item from Jac****Thx for responding, perhaps I’ll go do a patch test at the counters before buying full size from you then 😝 Cheers Answer : [Re] Inquiry for the item from Jac****May I enquire expiration date for sk2 facial treatment oil. Answer : [Re] [About Item] Related InquiriesHi, do you sell the travel size or a smaller size bottle of the facial oil? I would like to try but 50ml is a bit too much. Please advise, thanks! Answer : [Re] [About Item] Related InquiriesHi,
No only one size.They do nit have any sample or travel size. Hi i order last wednesday. Why u take so long to ship? And u dun reply my msg too? Answer : [Re] Delivery so longHi,
Our apologies. Your item is delivered.
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 - SK-II Facial Treatment Cleansing Oil 250ml
- Item Q&A
| Dear seller, what's the expiry of this? Answer : [Re] Inquiry for the item from jac****Answer : [Re] Inquiry for the item from wei****hi Seller, what is the expiry date for this cleansing oil? Answer : [Re] Inquiry for the item from reg****Question : [Re] Inquiry for the item from reg****Answer : [Re] Inquiry for the item from reg****Dear seller,
Is there any stock for this? If available, what's the manufacturing date? Thanks. Hi if I were to order now can I collect tomorrow ? Answer : [Re] [Shipping] Related InquiriesHI,
Sorry this item is out of stocks. Question : mgf dateNov 09, 2016 may I know the mgf date of cleaning oil ? Question : Expiry dateOct 15, 2016 Dear seller,
Kindly update me with the item's manufacturing date please? Would like to find out before placing order. Thanks Answer : [Re] Expiry dateQuestion : Expiry dateOct 13, 2016 Hi seller,
Would like to check what is the expiry/manufacturing date of this product? Answer : [Re] Expiry dateI have ordered 3 items but only one item has been delivered. Pls revert on the status of the other 2 items. Parcel delivered indicated 3 items but only received one. Answer : [Re] Item not deliveredQuestion : Mfg dateDec 16, 2015 Hi seller Interested to buy if Mfg 2015. Question : date?Jul 06, 2015 hi dear,
i am confused, will it be 250ml or 150ml?
also when is the manufactured date?
thanks! Answer : [Re] date?250ml. mfg dec 2014. Thanks.
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