Q&A board

Q & A Lists
Item Question & Answer
SK-II Facial Treatment Essence 30ml
SK-II Facial Treatment Essence 30ml
Item Q&A
  • Question : Inquiry for the item from Joc****Feb 21, 2019

  • Question : Inquiry for the item from pei****Feb 19, 2019

    When will there be stock for essence?

    Answer : [Re] Inquiry for the item from pei****

    Hi sorry we still have stock for this we will update the quantity soon thanks

    Question : [Re] Inquiry for the item from pei****

    Ok

    Answer : [Re] Inquiry for the item from pei****

    Thanks

  • Question : Inquiry for the item from Del****Feb 17, 2019

  • Question : Inquiry for the item from wen****Feb 06, 2019

    Dear seller , when is the expiry date for this facial treatment Essence ? Thank you!

    Answer : [Re] Inquiry for the item from wen****

    2021

  • Question : Inquiry related delivery from vou****Jan 04, 2019

    Hi,

    I have written to you via your email address on Wednesday, 2 January 2019 regarding the tracking number but yet to receive a reply. Appreciate if you could reply me. Thank you.

    Angela Tan

    Answer : [Re] Inquiry related delivery from vou****

    hi sorry In our system it doesn’t show any order from you

    Question : [Re] Inquiry related delivery from vou****

    I can’t seem to upload the page but my order number was 286332056 & cart number was 123985014.

    Answer : [Re] Inquiry related delivery from vou****

    Have you found my order.

    Question : [Re] Inquiry related delivery from vou****

    hi sorry we have checked your order has been shipped out already on 26 Dec 2018 via normal mailing

    Answer : [Re] Inquiry related delivery from vou****

    After much communication with Singpost, I have found out it was due to your negligence that you have omitted my house unit number, that is why my items were not delivered to me.

    Question : [Re] Inquiry related delivery from vou****

    hi sorry but we have sent accordingly to what you have filled in the app

+View all Notice, FAQ, Q&A >>
LIMITED QTY Kose Clear Whitening Mask With Box / Sekkisei Lotion 100ml
LIMITED QTY Kose Clear Whitening Mask With Box / Sekkisei Lotion 100ml
Item Q&A
  • Question : Inquiry for the item from mic****Feb 21, 2019

  • Question : Inquiry for the item from cha****Feb 02, 2019

    Hi Seller I still have not received my item.

    Answer : [Re] Inquiry for the item from cha****

    Hi sorry kindly send us a picture of the parce; and the item beside the parcel

    Question : [Re] Inquiry for the item from cha****

    I did not received the item how to send you picture.

    Answer : [Re] Inquiry for the item from cha****

    hi kindly file a non receipt claim thanks

  • Question : Inquiry for the item from cha****Feb 08, 2019

    Hi Seller, i did not received the item how to send you picture.

    Answer : [Re] Inquiry for the item from cha****

    Contact help@qoo10.sg for non receipt claim request

  • Question : Inquiry for the item from cha****Feb 01, 2019

    Hi Seller, I still have not received my items.

    Answer : [Re] Inquiry for the item from cha****

    Hi,
    Kindly wait for 2-21 days for normal mail. If you did not receive after 21 days, kindly file for a non claim and qoo10 customer service will take over from there. Thank you for your patience.

  • Question : Inquiry for the item from dal****Jan 20, 2019

    Which one is the set with 6 pieces? I cannot find the name

    Answer : [Re] Inquiry for the item from dal****

    Hi it is sekkisei 6 pc set (+$10.00) thanks

    Question : [Re] Inquiry for the item from dal****

    Yes

    Answer : [Re] Inquiry for the item from dal****

    Thanks

+View all Notice, FAQ, Q&A >>
SK-II Cellumination Deep Surge Ex 15g x 3 (45g)
SK-II Cellumination Deep Surge Ex 15g x 3 (45g)
Item Q&A
  • Question : Inquiry from ala****Feb 22, 2019

    Hi,

    Can I know when is the expiry date for current batch? Thank you very much =]

    Answer : [Re] Inquiry from ala****

    July 2019 thanks

  • Question : Inquiry for the item from zhi****Feb 10, 2019

    When is the expiry date for celluminatipn deep surge 15g?

    Answer : [Re] Inquiry for the item from zhi****

    Nov 2019

  • Question : Inquiry for the item from bom****Dec 02, 2018

    Hi may I enquire on the expiry date? Thank you

    Answer : [Re] Inquiry for the item from bom****

    2019 April

  • Question : Inquiry for the item from zhe****Oct 03, 2018

    Hi, may i know the manufacturing date?

    Answer : [Re] Inquiry for the item from zhe****

    2016

  • Question : Inquiry for the item from soe****Sep 21, 2018

    What is the expires date of this items

    Answer : [Re] Inquiry for the item from soe****

    2020

+View all Notice, FAQ, Q&A >>
SK-II Full Whitening Range Whitening Source Clear Lotion/ Derm
SK-II Full Whitening Range Whitening Source Clear Lotion/ Derm
Item Q&A
  • Question : Inquiry for the item from agh****Feb 21, 2019

    Hi seller,
    May I check the whitening spot specialist cocentrate isit same as genoptic spot essence. Please advise. Thank you..

    Answer : [Re] Inquiry for the item from agh****

    hi it’s different Whitening spot is more intensive

  • Question : Inquiry for the item from gug****Jan 05, 2019

    do u have stock for ws clear lotion? may I know mgf date?

    Answer : [Re] Inquiry for the item from gug****

    Yes we have this 2017

    Question : [Re] Inquiry for the item from gug****

    How many I can get?

    Answer : [Re] Inquiry for the item from gug****

    hi sorry I have just checked it has no more stock anymore so sorry about it

  • Question : Inquiry for the item from Sta****Sep 16, 2018

    Hi, are you selling the mask?

    Answer : [Re] Inquiry for the item from Sta****

    Hi it is out of stock

  • Question : Inquiry for the item from chr****Jul 27, 2018

  • Question : Whitening Source Derm BrightenerJul 25, 2018

    I ordered a Whitening Source Derm Brightener 2 days ago but until now there's no changes to the shipping status. Can I check when are you sending it to me ?

    Answer : [Re] Whitening Source Derm Brightener

    HI, We will arrange for shipping tomorrow. Sorry for the inconvenience.

+View all Notice, FAQ, Q&A >>
SK-II LXP Ultimate Perfecting Cream 50g
SK-II LXP Ultimate Perfecting Cream 50g
Item Q&A
  • Question : Inquiry related delivery from saw****Feb 20, 2019

    Dear Seller,
    I want to order this item..When can I receive ? If I order today.
    I just check first because I want to get the item quickly. Thanks

    Answer : [Re] Inquiry related delivery from saw****

    hi probably by Friday but expire date Aug 2019

Clarins Cleansing Milk With Alpine Herbs 200ml No Box (Normal or dry)
Clarins Cleansing Milk With Alpine Herbs 200ml No Box (Normal or dry)
Item Q&A
NEW 3.0 LANCOME BLANC EXPERT CUSHION COMPACT ❤ NO MORE BROKEN SPONGE
NEW 3.0 LANCOME BLANC EXPERT CUSHION COMPACT ❤ NO MORE BROKEN SPONGE
Item Q&A
  • Question : Inquiry for the item from 234****Feb 19, 2019

    may i ask if the refill come with sponge?

    Answer : [Re] Inquiry for the item from 234****

    hi kindly take a picture of the parcel and the item beside the parcel thanks

  • Question : Inquiry for the item from app****Feb 17, 2019

    Hi I still hv not received my item. Kindly advise.

    Answer : [Re] Inquiry for the item from app****

    Hi,
    Kindly wait for 2-21 days for normal mail. If you did not receive after 21 days, kindly file for a non claim and qoo10 customer service will take over from there. Thank you for your patience.

  • Question : Inquiry for the item from qui****Feb 11, 2019

  • Question : Inquiry for the item from awk****Feb 11, 2019

  • Question : Inquiry for the item from tmi****Feb 08, 2019

+View all Notice, FAQ, Q&A >>
2 in 1! Estee Lauder Lip Duo #16 Candy Shimmer + #26 Extravagant Pink
2 in 1! Estee Lauder Lip Duo #16 Candy Shimmer + #26 Extravagant Pink
Item Q&A
  • Question : Inquiry from 250****Feb 17, 2019

  • Question : Inquiry related delivery from bab****Jun 27, 2017

    Hi, just to check when will Order No. 220282431 be posted out and when receive in Singapore? Thanks.

    Answer : [Re] Inquiry related delivery from bab****

    Hi,

    Yes we will post today.

  • Question : Missing itemDec 01, 2016

    Ordered 2 items: lancome toner and this lipstick but only received the toner. Seller kindly advise!

    Answer : [Re] Missing item

    HI,

    We will resend

SK-II Men Facial Treatment Essence 230ml
SK-II Men Facial Treatment Essence 230ml
Item Q&A
  • Question : Inquiry related delivery from moo****Feb 17, 2019

    Hi,

    I’m writing here with regards to an undelivered order made in Jan 17 from another sale platform where I’ve not been able to receive any replies from you.

    Mind being more responsive and responsible to answer that too? If not I’m pretty sure an undelivered order will be a blemish on your reputation

    Answer : [Re] Inquiry related delivery from moo****

    hi we have replied thanks

  • Question : Does it comes with box or original packaging?Jan 10, 2017

    Hi Seller,

    Am interested to get and meant for gift so does this come with box or original packaging? What is the manufacturing date?

    Answer : [Re] Does it comes with box or original packaging?

    Hi,

    Yes it is authentic with box. Mfg in 2016 thanks.

  • Question : Expiry dateDec 29, 2016

    Hi

    I am looking to get two bottles.

    Can i confirm the expiry date please?

    Regards
    Kelvin

    Answer : [Re] Expiry date

    HI,

    it is 2019

  • Question : Not yet receivedNov 12, 2014

    Please help me resolve this

    Answer : [Re] Not yet received

    Dear customer.



    Your inquiry will soon be confirmed and answered by the seller.

    ※ Inquiries related to Payment.

    Cancellation and any Urgent issue can possibly be dealt from CS team.

    Thanks & Best regards.

    P.S. The information is also sent to the seller to meditate this case.


    replied.

  • Question : Not Received yet...Nov 12, 2014

    This is what shown on Ur tracking Link...
    Please help me resolve this.. It shows that they delivered 9pm onwards which is not possible coz the office is Close that time. Someone signed..

    Answer : [Re] Not Received yet...

    Dear customer.



    Your inquiry will soon be confirmed and answered by the seller.

    ※ Inquiries related to Payment.

    Cancellation and any Urgent issue can possibly be dealt from CS team.

    Thanks & Best regards.

    P.S. The information is also sent to the seller to meditate this case.


    replied.

+View all Notice, FAQ, Q&A >>
[USE $10 COUPON!!] SK-II Facial Treatment Gentle Cleanser 120g
[USE $10 COUPON!!] SK-II Facial Treatment Gentle Cleanser 120g
Item Q&A
  • Question : Inquiry for the item from dan****Feb 16, 2019

    Hi,
    May I know what’s the expiry date for SK II facial cleanser?

    Thanks

    Answer : [Re] Inquiry for the item from dan****

    2020 thanks

  • Question : Inquiry for the item from jen****Feb 14, 2019

    When will restock for gentle cleanser?

    Answer : [Re] Inquiry for the item from jen****

    hi we have items instock now we will be putting up soon thanks

  • Question : Inquiry for the item from yum****Jan 03, 2019

    When will the new stock come in?

    Answer : [Re] Inquiry for the item from yum****

    It’s in now thanks

  • Question : Inquiry for the item from ren****Sep 12, 2018

    Expiry for women cleanser ?

    Answer : [Re] Inquiry for the item from ren****

    2020 thanks

  • Question : how to use the $10 coupon??Aug 24, 2018

    how to use the $10 coupon??

    Answer : [Re] how to use the $10 coupon??

    go to q lounge, scroll down. if you are a VIP member there will be a 10 off 100 coupon

+View all Notice, FAQ, Q&A >>
1+1 OFFER NEW! Clarins Defining Eye Lift For Puffy Eyes And Wrinkles 8mlx2 16ml
1+1 OFFER NEW! Clarins Defining Eye Lift For Puffy Eyes And Wrinkles 8mlx2 16ml
Item Q&A
  • Question : Inquiry for the item from Ros****Feb 16, 2019

  • Question : Clarins Defining Eye LiftNov 01, 2018

    Clarins Defining Eye Lift still available? What is the expiry date? Thank you.

    Answer : [Re] Clarins Defining Eye Lift

    2022

  • Question : Inquiry for the item from moc****Jul 04, 2018

    What is the expiry date the the eye lift cream?

    Answer : [Re] Inquiry for the item from moc****

    Hi, 2021 thanks.

  • Question : ORDER NO. 264256188Jul 03, 2018

  • Question : Inquiry for the item from avv****Oct 29, 2017

    Dear seller, i'd like to purchase defining eye lift serum (travel size) or full size. When will you be restocking?

    Answer : [Re] Inquiry for the item from avv****

    Hi, we have just restock. You may purchase them on this following page. http://list.qoo10.sg/item/CLARINS-USE-10-COUPON-NEW-LAUNCH-CLARINS-BODY-FIT-CELLULITE-CONTROL/404822900
    Thanks.

+View all Notice, FAQ, Q&A >>
[Paylah! Exclusive] SK-II Facial Treatment Essence 330ml / SK-II Cellumination Essence 50ml SKII SK2
[Paylah! Exclusive] SK-II Facial Treatment Essence 330ml / SK-II Cellumination Essence 50ml SKII SK2
Item Q&A
  • Question : Inquiry for the item from dyi****Feb 15, 2019

  • Question : Inquiry for the item from dyi****Feb 15, 2019

  • Question : Inquiry related delivery from cra****Nov 23, 2018

    It’s been two weeks. Why have you not shipped out my item? You tell me again and again “this week”.

    Answer : [Re] Inquiry related delivery from cra****

    Is the item not ready? Why do you not let me go down to the store to collect?

    Question : [Re] Inquiry related delivery from cra****

    hi kindly file a non receipt claim thanks

  • Question : Inquiry for the item from lee****Nov 22, 2018

    Hi is item available now? If I order today, can I receive it by Friday? Or is there anywhere I can drop by to pick up the items?

    Answer : [Re] Inquiry for the item from lee****

    hi Maybe can’t because when we wrap already qexpress will collect and qexpress deliver within a week

    Question : [Re] Inquiry for the item from lee****

    I never even order yet. What Wrap? Don’t understand
    Sorry.

    Answer : [Re] Inquiry for the item from lee****

    Hi you can come to our store to buy directly but the price will be the same As qoo10

  • Question : Inquiry for the item from jul****Nov 22, 2018

    Hi for the 330ml essence what's the expiry date? Tks

    Answer : [Re] Inquiry for the item from jul****

    2021

+View all Notice, FAQ, Q&A >>
Shiseido White Lucent Brightening Moisturizing Cream 18ml
Shiseido White Lucent Brightening Moisturizing Cream 18ml
Item Q&A
  • Question : Inquiry for the item from pru****Feb 15, 2019

    Dear seller,

    Any expiry date?

    Thanks

    Regards

    Prue Chin

    Answer : [Re] Inquiry for the item from pru****

    2022 thanks

  • Question : Inquiry for the item from ezy****Nov 07, 2018

    Hi, u certain this acts as sunscreen? What's the spf pls

    Answer : [Re] Inquiry for the item from ezy****

    Shiseido White Lucent Brightening Moisturizing Cream is an ultra-rich brightening hydrator that boosts the skin's nighttime regeneration phase to help your complexion recover from daily UV damage. The formula is enriched with Multi-Target Vitamin C that helps reduce existing pigmentation, minimizing dark spots. Tranexamic Acid adds further dark-spot action. Super-Hydro Synergy Complex deeply moisturizes and refines texture for softer, smoother skin.

😱😰RP Increase to $369! Prices going up soon! SK-II Facial Treatment Essence 330ml/Aura Ess/Spot Es
😱😰RP Increase to $369! Prices going up soon! SK-II Facial Treatment Essence 330ml/Aura Ess/Spot Es
Item Q&A
  • Question : Inquiry for the item from jas****Feb 14, 2019

  • Question : Inquiry for the item from cha****Feb 13, 2019

  • Question : Inquiry for the item from Wte****Feb 02, 2019

  • Question : Inquiry for the item from etc****Jan 20, 2019

  • Question : Inquiry from lee****Dec 24, 2018

+View all Notice, FAQ, Q&A >>
New Launch - Shiseido Essential Energy - For when your moisturiser stops working
New Launch - Shiseido Essential Energy - For when your moisturiser stops working
Item Q&A
  • Question : Inquiry related delivery from yuy****Feb 13, 2019

  • Question : Inquiry for the item from kai****Jan 15, 2019

  • Question : Inquiry for the item from car****Sep 27, 2018

    Hi seller, will the cream be replenished?

    Answer : [Re] Inquiry for the item from car****

    Yes it will be added to the list soon

  • Question : UV protector + ultimuneSep 06, 2018

    hi which shiseido UV protector is packaged with the ultimune sample ?

    also when will you restock the Essential Energy cream

    Answer : [Re] UV protector + ultimune

    It’s with Its the blue bottle, Shiseido Perfect UV Protector 50ml and we will restock the essential energy cream around a month later thanks

  • Question : Essential Energy CreamSep 06, 2018

+View all Notice, FAQ, Q&A >>
FREE SHIPPING!! SK-II CDS 15g
FREE SHIPPING!! SK-II CDS 15g
Item Q&A
  • Question : Inquiry for the item from ser****Feb 11, 2019

    what is the manufacture date for the RNA cream?

    Answer : [Re] Inquiry for the item from ser****

    2020 thanks

  • Question : Inquiry for the item from aye****Feb 09, 2019

  • Question : Inquiry for the item from bab****Feb 05, 2019

    Expiry date please

    Answer : [Re] Inquiry for the item from bab****

    2020

  • Question : Expiry Date for CDS 15g + free cleansing cream 15gSep 17, 2018

    Hi Seller,

    May I know the expiry date for CDS 15g + free cleansing cream 15g

    Answer : [Re] Expiry Date for CDS 15g + free cleansing cream 15g

    2020

  • Question : Inquiry for the item from chi****Jan 24, 2018

    Hi, seller
    What is manufacturing and expired date of RNA power

    Answer : [Re] Inquiry for the item from chi****

    Hi,

    It is December 2015 onwards.

+View all Notice, FAQ, Q&A >>
😱Shiseido EYE CREAM 5ml HOT SALE!!! Buy 3 = 1 FULL SIZE! 🤩Booster/Dark circles/Wrinkles🤩
😱Shiseido EYE CREAM 5ml HOT SALE!!! Buy 3 = 1 FULL SIZE! 🤩Booster/Dark circles/Wrinkles🤩
Item Q&A
  • Question : Inquiry for the item from ika****Feb 10, 2019

    Whats the expiry date for white lucent anti dark circles eye cream?

    Answer : [Re] Inquiry for the item from ika****

    2022 thanks

  • Question : Inquiry for the item from chw****Jun 09, 2018

  • Question : Inquiry for the item from xtf****Jun 08, 2018

  • Question : Inquiry related cancel and refund from ttc****Feb 07, 2018

    I orderedon 20 Jan but today wssinformed my orderwss cancelled. What happened?

    Answer : [Re] Inquiry related cancel and refund from ttc****

    Hi,

    Sorry there was a system error.

  • Question : Inquiry for the item from ali****Jan 20, 2018

    how many ml is the eye cream?

    Answer : [Re] Inquiry for the item from ali****

    5ml

+View all Notice, FAQ, Q&A >>
Dior Hypnotic Poison EDT 100ml Perfume for Women
Dior Hypnotic Poison EDT 100ml Perfume for Women
Item Q&A
❤SAKURA LIMITED EDITION❤ NEW SK-II PITERA WELCOME KIT❤ COMES WITH RNA POWER!
❤SAKURA LIMITED EDITION❤ NEW SK-II PITERA WELCOME KIT❤ COMES WITH RNA POWER!
Item Q&A
  • Question : Inquiry for the item from bab****Feb 06, 2019

    The Sakura kit - May I know theexpiry date and if it’s available

    Answer : [Re] Inquiry for the item from bab****

    2020 and it is available thanks

  • Question : Inquiry for the item from khi****Dec 12, 2018

  • Question : Inquiry for the item from 234****Nov 25, 2018

    May I know what is the expiry date for the Welcome Kit and Essential Set?

    Answer : [Re] Inquiry for the item from 234****

    2020

  • Question : Inquiry for the item from mrs****Jul 09, 2018

  • Question : Inquiry for the item from ngp****Jul 01, 2018

    Hi, can I check on the manufacturing date for the Sakura Pitera Welcome Kit? Thanks

    Answer : [Re] Inquiry for the item from ngp****

    Hi, it is not the sakura one anymore, however still welcome kit mfg late 2017

+View all Notice, FAQ, Q&A >>
FREE SHIPPING!!! Shiseido WASO Travel Size - Mineral Oil Free and Paraben Free. All Natural made of
FREE SHIPPING!!! Shiseido WASO Travel Size - Mineral Oil Free and Paraben Free. All Natural made of
Item Q&A
  • Question : Inquiry for the item from dio****Jan 28, 2019

  • Question : Inquiry for the item from 235****Nov 28, 2018

    Dear Seller

    Can the Quick Gentle Cleanser remove waterproof makeup?

    Answer : [Re] Inquiry for the item from 235****

    hi yes

  • Question : Waso polisherNov 06, 2018

    Hello seller, do you only have normal mail and self collection options?
    Do you not have registered mail or qxpress?

    Answer : [Re] Waso polisher

    Sorry it’s set by qoo10 the delivery options thanks

  • Question : Inquiry for the item from cin****Sep 06, 2018

    Hello seller. Do you have stock for the orange color smart day moisturizer in spf 30 for the sample size? Looking to try the sample first before buying the big size. Let me know thanks!

    Answer : [Re] Inquiry for the item from cin****

    Sorry this item is out of stock thanks

  • Question : Inquiry for the item from qoq****Aug 21, 2018

    Hi, I just bought the quick gentle cleanser and quick matt moisturiser. May I know when each expires please?

    Answer : [Re] Inquiry for the item from qoq****

    2022

+View all Notice, FAQ, Q&A >>
TOM FORD SIGNATURE BLEND 4ML - ONE SPRAY LASTS ALL DAY
TOM FORD SIGNATURE BLEND 4ML - ONE SPRAY LASTS ALL DAY
Item Q&A
  • Question : Inquiry for the item from ult****Jan 27, 2019

    Which signature blend is this?
    Also where is your store for store pickup?

    Answer : [Re] Inquiry for the item from ult****

    28 Senang Crescent #04-06 Singapore
    416601
    Monday to Friday 12-5 pm thanks

Guerlain Meteorites Gold Pearl Limited Edition 30g
Guerlain Meteorites Gold Pearl Limited Edition 30g
Item Q&A
  • Question : Inquiry for the item from wnn****Jan 27, 2019

    Is this item 20g or 30g?

    Answer : [Re] Inquiry for the item from wnn****

    hi it’s 20g

  • Question : Inquiry for the item from lin****Jan 24, 2019

    Hi, does this limited edition version close to Medium #3 or is it more glittering?

    Answer : [Re] Inquiry for the item from lin****

    Close to glittering thanks

  • Question : Inquiry for the item from Pis****Jan 17, 2019

    Hi, how to use this pearl powder? Is it apply with a brush on whole face ? As a replacement for face powder or just highlight only?

    Answer : [Re] Inquiry for the item from Pis****

    Hi kindly see https://youtu.be/ar5C6DjQCjU thanks

  • Question : Inquiry for the item from sim****Dec 19, 2018

    When is the expiry date after open

    Answer : [Re] Inquiry for the item from sim****

    2020 thanks

CLINIQUE TRAVEL SIZE SKIN CARE AND MAKEUP Liquid Wash/ Even Better/ Moist
CLINIQUE TRAVEL SIZE SKIN CARE AND MAKEUP Liquid Wash/ Even Better/ Moist
Item Q&A
  • Question : Inquiry for the item from ann****Jan 26, 2019

    Hi seller, what is the exact expiry date of the Smart Night Cream, DDML, and Even Better Brightening Mask?

    Answer : [Re] Inquiry for the item from ann****

    Most of our products are 2020 expiry date thanks

  • Question : Inquiry related cancel and refund from jes****Oct 24, 2018

    Hi seller, I have checked the expiry date for DDML with you on 5 Oct 2018, your reply was the expiry date is 2020. But I have just received my items and I checked the expiry date for batch B16 as indicated on the DDML bottle, the expiry is Jan 2019. The products you have given me are less than 3 months away from expiry. I am requesting for an exchange, if not I would like a cancellation refund for this.

    Answer : [Re] Inquiry related cancel and refund from jes****

    Hi seller pls refer to the conversation we had on the expiry date. Pls provide a reply asap. Thank you.

    Question : [Re] Inquiry related cancel and refund from jes****

    Spoken via message already

    Answer : [Re] Inquiry related cancel and refund from jes****

    Hi, pls see reply from qoo10 customer service below. It says to arrange to return the items to you via qxpress and you will reimburse me for the qxpress delivery cost. The qxpress delivery cost $4.50. Pls confirm that you will reimburse me $4.50 and the method of reimbursement so I can proceed.

    Question : [Re] Inquiry related cancel and refund from jes****

    The cost is for us and not for the customer

    Answer : [Re] Inquiry related cancel and refund from jes****

    Yes see the printscreen. that’s why qxpress is asking me to arrange for them to pickup the items myself and you will reimburse me for the cost. I just want to confirm that you will reimburse me $4.50.

    Question : [Re] Inquiry related cancel and refund from jes****

    The cost will refund to you after the qexpress collect the item

    Answer : [Re] Inquiry related cancel and refund from jes****

    Qxpress is going to pick up the items from me after I pay $4.50 for the pickup cost. So I want to confirm are you giving me back the pickup cost of $4.50?

    Question : [Re] Inquiry related cancel and refund from jes****

    Qoo10 will refund to you after the qexpress pick up from you but It may take one or two weeks to put into your bank

    Answer : [Re] Inquiry related cancel and refund from jes****

    Hi seller I have arranged for qxpress to pick up the items from me tomorrow (7 Nov). The pickup number is C349735SGSG.

    Question : [Re] Inquiry related cancel and refund from jes****

    Okay thanks

  • Question : Inquiry for the item from jes****Oct 05, 2018

  • Question : Inquiry for the item from joa****Oct 04, 2018

    Hi, What is Pop Sweet Pop? Is it a lipstick?

    Answer : [Re] Inquiry for the item from joa****

    09 sweet pop is the colour of the lipstick

  • Question : Inquiry for the item from wen****Aug 28, 2018

    Hi the picture of make up remover for lids and lips under selection is different from your page, just want to be sure I select the right item. Also I don’t see moisture surge in selection drop down list, when will you restock it?

    Answer : [Re] Inquiry for the item from wen****

    Won’t restock moisture surge already
    Lids and lip is the purple one.

+View all Notice, FAQ, Q&A >>
Dior Cushion/Foundation/Concealer/Radiance Pen Refill/Testers
Dior Cushion/Foundation/Concealer/Radiance Pen Refill/Testers
Item Q&A
  • Question : Inquiry for the item from mab****Jan 23, 2019

    Hi do u carry Dior skin forever cc cushion?

    Answer : [Re] Inquiry for the item from mab****

    https://m.qoo10.sg/g/557393643/Q100010981?app_id=QSHOP

    Question : [Re] Inquiry for the item from mab****

    Hello im referring to cc cushion. The link u hv sent me is foundation.

    Answer : [Re] Inquiry for the item from mab****

    hi sorry we don’t have cc cushion sorry

  • Question : Pick upAug 27, 2018

    Hi I bought Diorforever Compact Refill 010 on 25 Aug (Self pick up), Order no. 271411265, I whatsapp 96966559 for pick-up appointment but no replying, called the number is unavailable. May I know what's going on?

    Answer : [Re] Pick up

    Hi i believe your friend has picked up for you.

  • Question : Inquiry for the item from eli****Aug 25, 2018

    Hi, is diorforever compact refill and diorskin forever refill compact the same thing?

    Answer : [Re] Inquiry for the item from eli****

    it is the same

  • Question : Inquiry for the item from deb****Aug 24, 2018

    Hi, do you sell the dior forever cushion case? Is it compactible with cushion case of other brands such as Lancome or Shu uemura? Is dior forever compacr in the listing the same as dior forever cushion? Thanks

    Answer : [Re] Inquiry for the item from deb****

    Hi we don’t sell the case for Dior cushions and we are not sure if the cushions fix in other brand case or not

Shiseido Snow Beauty Powder Limited Edition
Shiseido Snow Beauty Powder Limited Edition
Item Q&A
  • Question : Inquiry for the item from blu****Jan 25, 2019

    Hi seller
    Is ithis powder the cushion compact type? TQ.

    Answer : [Re] Inquiry for the item from blu****

    hi it’s foundation powder thanks

  • Question : Inquiry for the item from kim****Jan 23, 2019

    What is the expiry date for current stock?

    Answer : [Re] Inquiry for the item from kim****

    2022

  • Question : Inquiry for the item from sim****Jan 22, 2019

    May i know whens the expiry date

    Answer : [Re] Inquiry for the item from sim****

    2022

  • Question : Inquiry for the item from wsy****Dec 12, 2018

  • Question : Inquiry from ech****Dec 12, 2018

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SK-II Facial Treatment Oil 50ml For Dry Skin Intensive Moisturization
SK-II Facial Treatment Oil 50ml For Dry Skin Intensive Moisturization
Item Q&A
  • Question : Inquiry for the item from ann****Jan 24, 2019

    Hi one of the bottles is missing. I ordered 2 bottles but u only send one over.

    Answer : [Re] Inquiry for the item from ann****

    hi kindly send us a picture of the parcel and the item beside the parcel thanks

  • Question : Inquiry for the item from sas****Jan 22, 2019

    May i know the manufacturing date for the facial treatment oil? Thank you!

    Answer : [Re] Inquiry for the item from sas****

    2017 thanks

  • Question : Inquiry for the item from oli****Jun 24, 2018

    Hi seller, can I check your current sk ii facial oil stock when is the manufacture date?
    Thanks.

    Answer : [Re] Inquiry for the item from oli****

    Hi mfg 2017 thanks.

  • Question : Inquiry for the item from Jac****Nov 04, 2017

    Hi, keen in the treatment oil but do you have it in travel size so I can try it out before buying full size? I’ve been using skII for nearly 25 years now but there are some that don’t actually agree with me , like genoptics 🙄 . Kindly let me know? Thx

    Answer : [Re] Inquiry for the item from Jac****

    Hi, we do have treatment oil in full size. However, we do not have them in sample size nor travel size. Thanks.

    Question : [Re] Inquiry for the item from Jac****

    Thx for responding, perhaps I’ll go do a patch test at the counters before buying full size from you then 😝
    Cheers

    Answer : [Re] Inquiry for the item from Jac****

    You're welcome.

  • Question : [About Item] Related InquiriesFeb 25, 2017

    May I enquire expiration date for sk2 facial treatment oil.

    Answer : [Re] [About Item] Related Inquiries

    Hi,

    2019

+View all Notice, FAQ, Q&A >>
SK-II Facial Treatment Cleansing Oil 250ml
SK-II Facial Treatment Cleansing Oil 250ml
Item Q&A
  • Question : Inquiry for the item from jac****Jan 23, 2019

    Dear seller, what's the expiry of this?

    Answer : [Re] Inquiry for the item from jac****

    2020 thanks

  • Question : Inquiry for the item from wei****Oct 06, 2018

  • Question : Inquiry for the item from reg****Oct 04, 2018

    hi Seller, what is the expiry date for this cleansing oil?

    Answer : [Re] Inquiry for the item from reg****

    2022

    Question : [Re] Inquiry for the item from reg****

    ok thanks

    Answer : [Re] Inquiry for the item from reg****

    Welcome

  • Question : Inquiry for the item from jac****Jul 17, 2017

  • Question : [Shipping] Related InquiriesJan 14, 2017

    Hi if I were to order now can I collect tomorrow ?

    Answer : [Re] [Shipping] Related Inquiries

    HI,

    Sorry this item is out of stocks.

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