Q&A board

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Q & A Lists
Item Question & Answer
BUY 3 FREE 3 - Flying Wheel Abalone Premium Braised Whole Abalone 4 mini abalone
BUY 3 FREE 3 - Flying Wheel Abalone Premium Braised Whole Abalone 4 mini abalone
Item Q&A
  • Question : Inquiry for the item from Eil****Feb 16, 2019

  • Question : Inquiry for the item from tri****Feb 15, 2019

  • Question : Inquiry related return and exchange from cpk****Feb 14, 2019

  • Question : Inquiry related return and exchange from jan****Feb 02, 2019

  • Question : Inquiry for the item from mat****Feb 13, 2019

    Hi, is this halal?

    Answer : [Re] Inquiry for the item from mat****

    Hi, it is not halal.
    Thank you

+View all Notice, FAQ, Q&A >>
[NEW ARRIVAL 18 Jan 2019] Flying Wheel Abalone in BRINE x 6 cans 425g - 10 pcs in a can
[NEW ARRIVAL 18 Jan 2019] Flying Wheel Abalone in BRINE x 6 cans 425g - 10 pcs in a can
Item Q&A
  • Question : Inquiry from ten****Feb 16, 2019

  • Question : Inquiry for the item from rod****Feb 12, 2019

    What's the drained weight of each can?

    Answer : [Re] Inquiry for the item from rod****

    hi, the DW is 110g.
    Thank you

  • Question : Inquiry for the item from aun****Feb 10, 2019

    Hi,
    1) the 10pcs/can abalone size same as baby abalone?
    2) how to choose "braise" instead of "brine"?

    Answer : [Re] Inquiry for the item from aun****

    Dear customer,
    Yes, it is baby abalone. We only have brine for big cans.
    Thank you

  • Question : Inquiry related delivery from agn****Jan 31, 2019

    Hi may I know if I order today can I receive them b4 CNY?

    Answer : [Re] Inquiry related delivery from agn****

    Dear customer,
    Apologies, we are not processing orders before CNY.
    Thank you

  • Question : Inquiry related delivery from sha****Jan 31, 2019

    Hi, possible to receive before CNY still as really need it urgently? Giving it as a gift.

    Answer : [Re] Inquiry related delivery from sha****

    Dear customer,
    We have not receive any order from your account and regret to say that we are unable to process any orders.
    Thank you

+View all Notice, FAQ, Q&A >>
[BUNDLE] 4 x Gulong - Stewed Pork
[BUNDLE] 4 x Gulong - Stewed Pork
Item Q&A
  • Question : Inquiry for the item from Kkp****Feb 14, 2019

    Have you decided if you will sell other gulong product on your site ?you said you will consider and I have not heard from you. There are gulong Choansi, gulong pickle vegetable, etc May I hear from you. I like buying from this seller price is fair.
    Thanks pls reply,Kelly

    Answer : [Re] Inquiry for the item from Kkp****

    Dear customer,
    Take you for the interest. We are in the midst of adding the varieties.
    Thank you

    Question : [Re] Inquiry for the item from Kkp****

    Thank you very much pls email me once they are on market .I hope the price is fair. So far I like your store fast to answer.more power

NEW MOON Slice Pork BAK KWA 200g + Flying Wheel Abalone Premium Braised 170g
NEW MOON Slice Pork BAK KWA 200g + Flying Wheel Abalone Premium Braised 170g
Item Q&A
  • Question : Inquiry for the item from yus****Feb 13, 2019

    hi seller,

    if today order, can i get it by this fri? for this current 200g per box bak kwa, how many pcs inside?

    Answer : [Re] Inquiry for the item from yus****

    Dear customer,
    There are 9-10pcs.
    We cannot promise but we will try our best.
    Btw, we are running a sales.
    Do not purchase first.
    Thank you

    Question : [Re] Inquiry for the item from yus****

    sure. thanks

    Answer : [Re] Inquiry for the item from yus****

    thank you

  • Question : Inquiry for the item from sug****Jan 30, 2019

    How many pieces are there in 1 box?

    Answer : [Re] Inquiry for the item from sug****

    Hi, there are 22-23 pcs.
    Thank you

  • Question : Inquiry for the item from tri****Jan 27, 2019

    The CNY 8% till 27 Jan, cannot be applied. I bought 3 cans abalone and bak kwa also cannot apply. Can you advise why? Hope you can get back ASAP since your discount is until 27 Jan.

    Answer : [Re] Inquiry for the item from tri****

    Dear customer,
    All promotional item (timesales and daily deals) are not applicable as the discounts are already more than the 8%.
    Thank you

  • Question : Inquiry related delivery from len****Jan 07, 2019

    Do you deliver in the evening after 7.00pm to my residence and to call my mobile before delivery
    incase I am not at home.

    Answer : [Re] Inquiry related delivery from len****

    Dear Lena,
    That is the estimated shipping date. However, we expect to ship out on 8th and delivery is normally between 2 working days.
    Could you assist to inform the courier on this request?
    We do not know who will deliver and what time he will deliver.
    Thank you

  • Question : Inquiry for the item from 237****Dec 31, 2018

    Hi Seller, can check the bak kwa can eat as it is or need to make hot before eating.

    Thank you.

    Answer : [Re] Inquiry for the item from 237****

    Hi, you can do it both way. Depending on your preference.
    Thank you

GP RECYKO+ 4AAA MONEY SAVING 650MAH (2 Pack Bundle)
GP RECYKO+ 4AAA MONEY SAVING 650MAH (2 Pack Bundle)
Item Q&A
  • Question : Inquiry for the item from cin****Feb 12, 2019

    Hi may I know did the come with the charging unit or only just the recharger battery only?

    Thank you

    Answer : [Re] Inquiry for the item from cin****

    Dear customer,
    It comes with the battery only.
    Thank you

    Question : [Re] Inquiry for the item from cin****

    Than May I know do you sell the charger unit? Thank you

    Answer : [Re] Inquiry for the item from cin****

    Dear customer,
    We do not offer the charger in this platform.
    Thank you

[BORSCH MED] 100% LINGZHI CRACKED SPORE POWDER CAPSULE twin pack
[BORSCH MED] 100% LINGZHI CRACKED SPORE POWDER CAPSULE twin pack
Item Q&A
  • Question : Inquiry for the item from stu****Feb 08, 2019

    Hi, what is the expiry date of your current batch for this product? Kindly advise. Thank you.

    Answer : [Re] Inquiry for the item from stu****

    Dear customer,
    The expiry is in 2021.
    Thank you

[BORSCH MED] All in 1 Glucosamine plus Collagen 10000mg with Chondroitin Rose Hip for Joints 关节宁
[BORSCH MED] All in 1 Glucosamine plus Collagen 10000mg with Chondroitin Rose Hip for Joints 关节宁
Item Q&A
  • Question : Inquiry for the item from lee****Feb 08, 2019

    Hi Seller, can I know what is the expiry date of the product ? Thank u very much for yr early response.


    Rgds

    Answer : [Re] Inquiry for the item from lee****

    Dear customer, the expiry is in 2021.
    Thank you

NEW MOON BUNDLE 6 cans x SOUTH AFRICA ABALONE (5 pcs per can) [Brown carton box packing]
NEW MOON BUNDLE 6 cans x SOUTH AFRICA ABALONE (5 pcs per can) [Brown carton box packing]
Item Q&A
  • Question : Inquiry related delivery from fiv****Jan 30, 2019

    Hi u all mean I order now I will only receive after 13 feb?

    Answer : [Re] Inquiry related delivery from fiv****

    Dear customer,
    We will try to ship out this few days.
    If we didn't managed to ship out, yes delivery is after 13 feb.
    Thank you

  • Question : Inquiry related delivery from 210****Jan 29, 2019

    hi, the delivery slots are full before CNY. If choose Qexpress, able to receive before Friday?

    Answer : [Re] Inquiry related delivery from 210****

    Dear customer,
    We will try out best.
    Thank you

  • Question : Inquiry related delivery from ang****Jan 28, 2019

    When will it be delivered? Before cny?

    Answer : [Re] Inquiry related delivery from ang****

    Dear customer,
    We cannot confirm for the orders made after 28th, 12pm but we will try our best.
    Thank you

    Question : [Re] Inquiry related delivery from ang****

    Can i collect myself?

    Answer : [Re] Inquiry related delivery from ang****

    Dear customer,
    We don't encourage buyer to come as we don't have a physical shop
    If you are okay, we are a warehouse located at 2 link road S619024
    Thank you

    Question : [Re] Inquiry related delivery from ang****

    Can i place an order now for delivery by next monday feb 4?

    Answer : [Re] Inquiry related delivery from ang****

    Dear customer,
    We can't confrim but we will try.
    Thank you

  • Question : Inquiry for the item from wie****Jan 28, 2019

  • Question : Inquiry for the item from ren****Jan 27, 2019

    Hi Seller, the item in my cart shows $168 not $148. Why is it so?

    Answer : [Re] Inquiry for the item from ren****

    Dear customer, should be a pricing error and it has been rectified.
    Thank you

    Question : [Re] Inquiry for the item from ren****

    Thank you

    Answer : [Re] Inquiry for the item from ren****

    Welcome

+View all Notice, FAQ, Q&A >>
5 packs x 2kg NEW MOON Premium Fragrant Brown Rice/ Red Cargo Rice/ Organic Rice
5 packs x 2kg NEW MOON Premium Fragrant Brown Rice/ Red Cargo Rice/ Organic Rice
Item Q&A
  • Question : Inquiry for the item from jxj****Jan 16, 2019

    Hi,
    Will you restock red cargo rice soon? Thanks

    Answer : [Re] Inquiry for the item from jxj****

    Dear Customer,
    Stock will arrive next week and it should be available end of next week.
    Thank you

    Question : [Re] Inquiry for the item from jxj****

    Hi,
    Red cargo rice still no stock? Thks.

    Answer : [Re] Inquiry for the item from jxj****

    Dear customer,
    Apologies, the batch has yet to arrive in our warehouse.
    We are currently out of stock.
    Thank you

  • Question : Inquiry for the item from joa****Jan 04, 2019

    Hi, could not select all brown rice as it state sold out. Btw any discount coupon given?

    Answer : [Re] Inquiry for the item from joa****

    Dear customer,
    This SKU is currently low in stock at the moment.
    Stocks will be replenished in the middle of the month.
    Thank you

    Question : [Re] Inquiry for the item from joa****

    ok then I shall wait then.

    Answer : [Re] Inquiry for the item from joa****

    Thank you!

  • Question : Inquiry for the item from cho****Dec 06, 2018

    Expiry date for brown n red rice respectively?

    Answer : [Re] Inquiry for the item from cho****

    Hi Customer,
    BR - Nov 2020
    RC - Aug 2020.
    Thank you

  • Question : Inquiry for the item from 245****Oct 12, 2018

    My order number is 278283637..

    Answer : [Re] Inquiry for the item from 245****

    Noted. Thank you

  • Question : Inquiry from chi****Sep 28, 2018

    Hi, I tried to use the shop coupon of 10% but it says it’s not applicable. When I check the conditions, it’s applicable for new moon products. I’m buying new moon rice, so why not applicable?

    Answer : [Re] Inquiry from chi****

    Hi, apologies! It should be able to apply now.
    Thank you

+View all Notice, FAQ, Q&A >>
NEW MOON 3s Steamboat SET - South Africa Braised Abalone 4-6pcs 400g + Chicken Broth + Fish Maw Soup
NEW MOON 3s Steamboat SET - South Africa Braised Abalone 4-6pcs 400g + Chicken Broth + Fish Maw Soup
Item Q&A
  • Question : Inquiry for the item from ste****Jan 23, 2019

    if order today when will recived the item?

    Answer : [Re] Inquiry for the item from ste****

    Dear customer,
    We aim to deliver within 5 working days.
    Thank you

  • Question : 关于商品fay****会员的咨询。Jan 22, 2019

  • Question : Inquiry for the item from jod****Jan 20, 2019

  • Question : Inquiry for the item from che****Jan 21, 2019

    Hi Seller,

    Is the proper packaging for the purchase? Like with a new moon package box?

    The picture shown by other user seems like just delivery by normal cardboard. Thank You.

    Answer : [Re] Inquiry for the item from che****

    Dear customer,
    The items will be in a brown carton box.
    Thank you

  • Question : Inquiry for the item from S72****Jan 21, 2019

    What is the drained weight of the SA abalone?

    Answer : [Re] Inquiry for the item from S72****

    Dear customer,
    The DW is 80g.
    Thank you

+View all Notice, FAQ, Q&A >>
NEW MOON HIGH QUALITY Rice
NEW MOON HIGH QUALITY Rice
Item Q&A
  • Question : Inquiry for the item from but****Jan 16, 2019

    $11.50 is for one or two packets of jasmine rice? Thanks :)

    Answer : [Re] Inquiry for the item from but****

    Hi,
    It is 1 pack.
    Thank you

[BORSCH MED] All in 1 Glucosamine plus Collagen 10000mg with Chondroitin Rose Hip for Joints *SACHET
[BORSCH MED] All in 1 Glucosamine plus Collagen 10000mg with Chondroitin Rose Hip for Joints *SACHET
Item Q&A
  • Question : Inquiry for the item from ein****Jan 10, 2019

    How many sachets in a box and still can get free gift ‘’ shaker’’?

    Answer : [Re] Inquiry for the item from ein****

    Hi,
    There are 21 sachets in a box.
    Thank you.

  • Question : Inquiry related delivery from Buy****Dec 27, 2018

    Hi
    Item received today but there’s no free mixer bottle. How can I get the bottle?

    Answer : [Re] Inquiry related delivery from Buy****

    Hi,
    Apologies for the mistake, we miss the water bottle.
    We will send the water bottle to you.
    Thank you

  • Question : Inquiry for the item from cas****Dec 26, 2018

    May i know what is the expiry date?

    Answer : [Re] Inquiry for the item from cas****

    Hi, the expiry date is 09/2021. Thank you

  • Question : Inquiry for the item from cas****Oct 21, 2018

    May i know the quantity in one sachet is it the same as 2 scoops in the tin version?

    Answer : [Re] Inquiry for the item from cas****

    Dear customer,
    2 scoops of powder (from tin) is equivalent to 12g of powder (per sachet) for All in 1.
    Thank you

  • Question : free gift and qtyJun 23, 2018

    how may packets inside per box?purchase 1 box free 1 mixer?

    Answer : [Re] free gift and qty

    Hi,
    21 sachets / box.
    Yes, each purchase comes with 1 mixer.
    Thank you

    Question : [Re] free gift and qty

    expiry date of this batch?

    Answer : [Re] free gift and qty

    so if I ourchase 3 box I receive 1 mixer or 3?

    Question : [Re] free gift and qty

    Hi,
    Each box contains 21 sachets.
    Yes, 1 box 1 free gift.
    Expiry is Oct 2020
    Thank you

1 pack x 2kg NEW MOON Premium Fragrant Brown Rice/ Red Cargo Rice / Organic Rice
1 pack x 2kg NEW MOON Premium Fragrant Brown Rice/ Red Cargo Rice / Organic Rice
Item Q&A
  • Question : Inquiry for the item from ken****Jan 08, 2019

    Hi.
    Kindly advice expiry date for Premium Brown Rice.

    Thank you.

    Answer : [Re] Inquiry for the item from ken****

    Expiry date is 202 Sept.
    Thank you

  • Question : Thai Hom Mali rice?Feb 25, 2018

    Hi there, my family love your hom mali rice (red packaging). but it seems like you doesn't sell it anymore, i couldn't even find it in NTUC.

    did new moon stop importing this rice? or you guys are waiting for new stocks to come in?

    Answer : [Re] Thai Hom Mali rice?

    Hi,
    We have restocked them.
    Thank you for loving our products :)

  • Question : Inquiry related delivery from sup****Jan 27, 2018

    Hi, may i ask whether can i choose qexpress or qprime as the deliverer?

    Answer : [Re] Inquiry related delivery from sup****

    Hi, we don't have such option. Thank you.

  • Question : Inquiry for the item from sup****Jan 25, 2018

    Will there be any restocking of blackrice

    Answer : [Re] Inquiry for the item from sup****

    Hi, we will restock when the stock arrive in our warehouse. Est. next week. thank you

  • Question : Deliver with other purchase?Oct 13, 2016

    Dear sir,
    Good morning! If I purchase this brown rice with 2 × 5kg Thai Hom Mali rice and 2 × 6kg Jasmine rice, will you be able to deliver together with my other purchases?

    Answer : [Re] Deliver with other purchase?

    Dear Customer,
    Thank you for your interest in New Moon products.
    Due to limitation of Qoo10 system, we are unable to combine the delivery of 1 pkt Brown Rice with other items. Apologies for the inconvenience.