Q&A board

Q & A Lists
Item Question & Answer
NOMAD Smart Digital Alarm Clock w Big Screen LED Light Sensor Control
NOMAD Smart Digital Alarm Clock w Big Screen LED Light Sensor Control
Item Q&A
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NOMAD PITTA MASK Breathing Valve Anti Haze Filter Dust Air pollution Adult/Kids 3pc pack Washable
NOMAD PITTA MASK Breathing Valve Anti Haze Filter Dust Air pollution Adult/Kids 3pc pack Washable
Item Q&A
  • Question : Inquiry related delivery from Leo****Oct 20, 2019

  • Question : Inquiry for the item from shm****Sep 25, 2019

    Does this filter PM2.5 particles?

    Answer : [Re] Inquiry for the item from shm****

    Hi,
    Should not be a problem for PM2.5 particles. Thank you.

  • Question : Inquiry for the item from jul****Sep 23, 2019

  • Question : Inquiry for the item from thy****Sep 22, 2019

    What is the size of the kid mask? Suitable for what age range? Please country of origin of the mask.

    Answer : [Re] Inquiry for the item from thy****

    Hi, the kid's size is for 12 years and below, but that also depends on the build of the child. Note to worry, it is stretchable. It is originated from Japan, imported to Singapore. Thank you.

NOMAD Power Bank Multifunctional Mist Fan Portable Recharge USB Fan Advanced Mobile Charger
NOMAD Power Bank Multifunctional Mist Fan Portable Recharge USB Fan Advanced Mobile Charger
Item Q&A
  • Question : Inquiry for the item from spi****Oct 14, 2019

    Ordered 3 fans from you recently. May I check if you sell the removable battery separately?

    Answer : [Re] Inquiry for the item from spi****

    Sorry we do not sell the rechargeable battery separately. It comes in a set. Thank you.

  • Question : Inquiry for the item from jul****Oct 11, 2019

    May I know what's the weight of this fan

    Answer : [Re] Inquiry for the item from jul****

    Hi,
    It is approxemately 300g without water. Thank you.

  • Question : Inquiry for the item from ani****Jul 02, 2019

    How long would delivery by SingPost take? If I order today when will I receive?

    Can we bring the rechargeable battery through the airport custom ?

    Answer : [Re] Inquiry for the item from ani****

    Hi,
    We will only receive your order from Qoo10 Management once the payment is cleared. Thereafter, we will process your order in the following working day before posting it out.

    For shipping, if you select:
    1. Singpost Normal Mail - Singpost takes about 3 to 10 working days (excluding weekends and PH) for delivery.;
    2. Qxpress - Qxpress takes about 2 to 4 working days (excluding weekends and PH) to deliver to your door step.

    We will strongly recommend you to select Qxpress as it comes with insurance and tracking number.

    As for rechargeable battery/Power Bank, you will need to hand carry them when going through custom. Thank you.
    Thanks.

NOMAD Japanese Pocket Design Anti-UV Folding Compact Umbrella Lighter than iPhone 11
NOMAD Japanese Pocket Design Anti-UV Folding Compact Umbrella Lighter than iPhone 11
Item Q&A
  • Question : Inquiry for the item from jac****Oct 13, 2019

  • Question : Inquiry related return and exchange from bli****Oct 11, 2019

    Hi seller,

    Umbrella that was delivered to me was spoilt. Would like a refund. Pls reply me on on the private message I had sent yesterday. Thank you.

    Answer : [Re] Inquiry related return and exchange from bli****

    Hi,
    Please elaborate the defect of the umbrella, best with a pic of the affected area and email your enquiry to powerstore.enquiry@gmail.com with your order number and mailing address, and indicate Nomad Home in the Subject, our Customer officer will assist you further on the exchange/refund.

    Thanks.

  • Question : Inquiry for the item from sua****Oct 09, 2019

    Hello when will u stock up the mini umbrella range?

    Answer : [Re] Inquiry for the item from sua****

    Hi, the stock is on the way. Please follow our store for the update. Thank you.

  • Question : Inquiry for the item from 233****Oct 05, 2019

    Hi Seller, if I place an order today, can I go down to your factory to collect it towards end of Oct as I'll not be in Singapore.

    Answer : [Re] Inquiry for the item from 233****

    Hi,
    Yes, but there is a due date for collection after you have placed your order. You may come to our warehouse to purchase it when you are available. We are located at 57 Ubi Ave 1, #05-04, Singapore 408936. Our collection time is: Monday to Friday (except Public Holidays), 0830-1630 (please avoid lunch time 1200-1300).

    Do let us know when you will be coming to purchase.
    Thank you.

    Question : [Re] Inquiry for the item from 233****

    Thanks for your reply. I realised the price is no longer the same as what I purchased so will not be buying the extra.

  • Question : Inquiry for the item from ohu****Oct 06, 2019

    Hi, I have difficulty using the umbrella bcoz once I push it up, it doesnt lock or clasp well... can I get an exchange or refund?

    Answer : [Re] Inquiry for the item from ohu****

    Hi,
    Pls take a pic of the affected area and email your enquiry to powerstore.enquiry@gmail.com with your order number and mailing address, and indicate Nomad Home in the Subject, our Customer officer will assist you further.

    Thanks.

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NOMAD Fabric Storage Box / Sofa Seat Stool Organizer Bench Home Living
NOMAD Fabric Storage Box / Sofa Seat Stool Organizer Bench Home Living
Item Q&A
  • Question : Inquiry for the item from hwe****Oct 13, 2019

    What is the maximum weight that it can take for both small and big stool?

    Thanks

    Answer : [Re] Inquiry for the item from hwe****

    Hi,
    It can take up to 200kg of weight. Thank you.

  • Question : Inquiry for the item from noi****May 27, 2019

    When will stock restock? For the large size

    Answer : [Re] Inquiry for the item from noi****

    Hi,
    Yes, the stock is on the way via Sea Freight. It will take a while before reaching. You may check again in 2 weeks' time. Or please follow us so that you will be updated when stock is in. Thank you.

  • Question : Inquiry for the item from ema****May 18, 2019

NOMAD Portable Fan Handheld USB Mini Fan Pocket Rechargeable Fan Handy Small Adjustable Fan Cooling
NOMAD Portable Fan Handheld USB Mini Fan Pocket Rechargeable Fan Handy Small Adjustable Fan Cooling
Item Q&A
  • Question : Inquiry for the item from App****Sep 17, 2019

    Hello! Can the fan be powered by portable charger?

    Answer : [Re] Inquiry for the item from App****

    Hi, are you referring to power bank ? Yes, you can charge it using the power bank. Thank you.

  • Question : Inquiry related delivery from ali****Sep 06, 2019

    Able to self collect?

    Answer : [Re] Inquiry related delivery from ali****

    Hi customer.
    Thank you for your inquiry. Yes you may. We have a physical store located at Ubi Centre. 57 Ubi Ave 1, #05-04 (S)408936. Mon-Fri 08:30-16:30. We are closed on weekends and public holidays.

  • Question : Inquiry for the item from 262****Aug 19, 2019

    May I know the weight of this fan.

    Answer : [Re] Inquiry for the item from 262****

    Hi,
    The fan itself is approx 83g. Thank you.

  • Question : Inquiry for the item from ely****Jun 20, 2019

    May I know how long can it last once one round of full charging? Any indicator to show that the fan is fully charge?

    Answer : [Re] Inquiry for the item from ely****

    Hi,
    During charging, there is an LED at the side showing red. Once fully charged, it will turn off. For how long, that really depends on usage, ie. Speed used. Last for an hour is not a problem. Thank you.

NOMAD Premium Digital Weighing Scales Scale Sport Diet Personal Scale Electronic Body Trainer BMI
NOMAD Premium Digital Weighing Scales Scale Sport Diet Personal Scale Electronic Body Trainer BMI
Item Q&A
  • Question : Inquiry for the item from 244****Sep 03, 2019

    When will restock?

    Weighing Scale : iSeries- Black (USB)(+S$4.58)
    Free Battery : YES
    Warranty : 1-Month Warranty
    Additional CR2032 Battery : NONE

    Answer : [Re] Inquiry for the item from 244****

    Hi, the Black will be in about 3 weeks time as it is via Sea Freight. Thank you.

  • Question : Inquiry for the item from 239****Aug 22, 2019

    for the i scale whats the maximum weight it can measure?

    Answer : [Re] Inquiry for the item from 239****

    Hi, the max is 180kg. Thank you.

  • Question : Inquiry from sie****Aug 17, 2019

  • Question : Inquiry for the item from eud****Jul 10, 2019

  • Question : Inquiry for the item from mjs****Jun 27, 2019

    Why my german not even one mths it display Lo, it is battery low, how to charge it,how long to know is full? Can use samsung charger will it explode? Pls help

    Answer : [Re] Inquiry for the item from mjs****

    Hi,
    Please do a full charge when first used. It should be around 1 to 2 hours of charging. As long it is connected with USB cable, you can charge it.
    Please also take note that the how long does the battery last is really depends on the usage of the scale.

    Please try again. Thank you.

    Question : [Re] Inquiry for the item from mjs****

    I nvr charge at first use, alr use many time, how it is?

    Answer : [Re] Inquiry for the item from mjs****

    Hi,
    Pls take a video clip of the affected item and email your enquiry to powerstore.enquiry@gmail.com with your order number and mailing address, and indicate Nomad Home in the Subject, our Customer officer will assist you further exchange/refund.

    Thanks.

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NOMAD  50 Pcs Magic Velvet Clothes Hanger Non-Slip Clothes Hanger Home Power S Type Hanger
NOMAD 50 Pcs Magic Velvet Clothes Hanger Non-Slip Clothes Hanger Home Power S Type Hanger
Item Q&A
  • Question : Inquiry for the item from ind****Aug 22, 2019

    Hi just checking, as per the reviews, colour seems to come off. This is worrying esp if used to hang lighter colored clothes. Kindly clarify. Thanks

    Answer : [Re] Inquiry for the item from ind****

    Hi,
    This product is for dry clothes only. You may use a damp cloth to wipe it for the first time before using it. Let it dry and it will be okay to use after that. If you want to hang wet clothes, please consider our Wet/Dry Hangers. Thank you.

    Question : [Re] Inquiry for the item from ind****

    Ok. Thanks so much!

  • Question : Inquiry for the item from han****Aug 15, 2019

  • Question : Inquiry for the item from elw****Jun 08, 2019

    Does it mean that the shipping will takes place only after 28 June?

    Answer : [Re] Inquiry for the item from elw****

    Hi, Yes. Thank you.

  • Question : Inquiry for the item from kai****Jun 05, 2019

    is one quantity 50pcs?

    Answer : [Re] Inquiry for the item from kai****

    Hi Customer
    Thank you for your inquiry. Yes it is. 1 box comes in 50pcs. Many thanks.

  • Question : Inquiry for the item from iva****May 04, 2019

    Hi just to confirm the hangers are 45cm in width right?

    Answer : [Re] Inquiry for the item from iva****

    Hi customer
    Thank you for your inquiry. The hangers are 42cm in length. Do support us. Many thanks.

NOMAD Portable USB Clip Fan Summer Travel Hand Fan Rechargeable Battery Stroller Fan Baby Pram Fan
NOMAD Portable USB Clip Fan Summer Travel Hand Fan Rechargeable Battery Stroller Fan Baby Pram Fan
Item Q&A
  • Question : Inquiry related delivery from syf****Aug 22, 2019

  • Question : Inquiry for the item from fen****Aug 10, 2019

  • Question : Inquiry for the item from pri****Jun 04, 2019

    hi seller ! we had purchased a portable clip fan on 23 may , buy until now we stil haven't receive it yet please check what happen ?! ordeer no : 296490368.

    Answer : [Re] Inquiry for the item from pri****

    Hi,
    For normal parcels, Singpost takes about 3 to 10 working days (excluding weekends and PH), and sometime up to 3 weeks due to random check. Please wait for it and check your mail box.

    Please also check if you have received any Singpost slip slot under your main door or in your letter box. This happen when the parcel was too big to put in your mailbox OR your mailbox was full and there was no one at home to receive it.

    Thanks.

    Question : [Re] Inquiry for the item from pri****

    hi seller ! tks for your reply ! wil keep track !

    Answer : [Re] Inquiry for the item from pri****

    Thank you.

  • Question : Inquiry related delivery from m.d****May 27, 2019

    Hi. I urgently need the item for travel on Friday. Am I able to self collect it within the week? I am buying 4 fans..

    Answer : [Re] Inquiry related delivery from m.d****

    Hi,

    We are located at 57 Ubi Ave 1, #05-04, Singapore 408936. Our collection time is: Monday to Friday, 0830-1630 (please avoid lunch time 1200-1300).

    Do let us know when you will be coming to collect.
    Thank you.

    Question : [Re] Inquiry related delivery from m.d****

    Hi I just placed my order. #127213847
    I will be collecting tomorrow or Thursday. Ok?

    Answer : [Re] Inquiry related delivery from m.d****

    Hi,
    Sure. From your order, you have ordered 2 Mist Fan and 1 Clip Fan. Please let us know when you are coming to collect the items. Please avoid our lunch time 1200-1300. Thank you.

    Question : [Re] Inquiry related delivery from m.d****

    I will be dropping by either Thursday morning or Friday morning. :)

    Answer : [Re] Inquiry related delivery from m.d****

    Hi,
    OK, noted. See you. Thank you.

NOMAD Brown bear and Flamingo Cartoon Design Automatic Umbrella Anti-UV Folding Umbrella
NOMAD Brown bear and Flamingo Cartoon Design Automatic Umbrella Anti-UV Folding Umbrella
Item Q&A
  • Question : Inquiry for the item from hap****Jul 21, 2019

    Hi

    What is the weight of the umbrella?

    Rgds

    Answer : [Re] Inquiry for the item from hap****

    Hi customer
    Thank you for your inquiry. It weighs about 400g. Do support us. Thank you.

  • Question : Inquiry related return and exchange from reb****May 22, 2019

    Hi, the item sent to me was faulty! Please refer to attached photos. Appreciate your response the soonest.

    Answer : [Re] Inquiry related return and exchange from reb****

    Stopped broken

    Question : [Re] Inquiry related return and exchange from reb****

    Broken handle

    Answer : [Re] Inquiry related return and exchange from reb****

    Hole on umbrella

    Question : [Re] Inquiry related return and exchange from reb****

    Hi,
    We are so sorry for the issue. We believe this was caused during delivery. For your case, please send the pic and your enquiry to powerstore.enquiry@gmail.com with your order number and mailing address, and indicate Nomad Home in the Subject, our Customer officer will assist you further on the exchange.

    Thanks.

  • Question : Inquiry related delivery from cyn****May 12, 2019

  • Question : 关于商品244****会员的咨询May 09, 2019

    I just received a defect when I opened the goods. How do I return a new umbrella?

    Answer : [Re] 关于商品244****会员的咨询

    Hi,
    Sorry for the issue. Please send the pic and your enquiry to powerstore.enquiry@gmail.com with your order number and mailing address, and indicate Nomad Home in the Subject, our Customer officer will assist you further on the exchange.

    Thanks.

    Question : [Re] 关于商品244****会员的咨询

    ok ~tq

    Answer : [Re] 关于商品244****会员的咨询

    We have received your email. Our CS will attend to your email soon. Thank you.

  • Question : Inquiry related delivery from han****May 08, 2019

    Hi I ordered on 27 April and I have not received my order.

    Answer : [Re] Inquiry related delivery from han****

    Hi,
    Your item was posted out on 30 April.

    For normal parcels, Singpost takes about 3 to 10 working days (excluding weekends and PH), and sometime up to 3 weeks due to random check. Please wait for it and check your mail box.
    Thanks.

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NOMAD Premium Kitchen Scales Weighing Scales Electronic Digital LCD including Free Battery
NOMAD Premium Kitchen Scales Weighing Scales Electronic Digital LCD including Free Battery
Item Q&A
NOMAD *Ready Stocks* Stereoscopic Sakura Cat Paw Cup Cat Foot Glass Mug Starbucks
NOMAD *Ready Stocks* Stereoscopic Sakura Cat Paw Cup Cat Foot Glass Mug Starbucks
Item Q&A
  • Question : Inquiry for the item from ser****Jun 05, 2019

    Hello seller,

    Will u guys be stocking up anytime soon?

    Answer : [Re] Inquiry for the item from ser****

    Hi Customer
    Thank you for your inquiry. For Cat Paw cup series, we won't be restocking at the moment. Apology for any inconvenience caused. Do follow our shop for newest update of new items. Thanks.

NOMAD Transparent PVC Luggage Cover Waterproof Protector 20~30 Inch Local Delivery
NOMAD Transparent PVC Luggage Cover Waterproof Protector 20~30 Inch Local Delivery
Item Q&A
  • Question : Inquiry for the item from cel****Apr 08, 2019

    Hi. When will the stock for 20” be in? Tks

    Answer : [Re] Inquiry for the item from cel****

    Hi customer

    Thank you for your inquiry. We would like to apologise the item will take around 2-3 weeks to reach us as the shipment was delayed due to custom declaration. Do follow our store to be updated of stocks arrival. Many thanks.

NOMAD | Premium Electronic Digital LCD Luggage Scales For Travel
NOMAD | Premium Electronic Digital LCD Luggage Scales For Travel
Item Q&A
  • Question : Inquiry for the item from zin****Mar 24, 2019

  • Question : Inquiry for the item from nyu****Mar 24, 2019

    Hi, your ad stated that the classic one does not have backlight. How about the fashiin one - does the fashion one has backlight on the LCD display?

    Answer : [Re] Inquiry for the item from nyu****

    Hi,
    Sorry that both tyeps do not have backlight. Thanks.

  • Question : Inquiry for the item from tan****Mar 18, 2019

    Hi, can you share the weight of the classic one? Is it the same as the fashion one at 95 gms?

    Answer : [Re] Inquiry for the item from tan****

    Hi, it is about 90g. Thanks.