Q&A board

Q & A Lists
Item Question & Answer
Thermos 0.7L Stainless Steel Vacuum Insulated Food Jar with Spoon
Thermos 0.7L Stainless Steel Vacuum Insulated Food Jar with Spoon
Item Q&A
  • Question : Inquiry for the item from alo****Sep 15, 2019

  • Question : Inquiry related delivery from Mat****Aug 30, 2019

    Hi
    Ordered on 28th and item still not shipped out. Pls check.

    Answer : [Re] Inquiry related delivery from Mat****

    Dear customer,

    Apologies for the late response.

    We saw that you have already received your order on 30th Aug.

    Thank you for shopping with OG and have a nice day! :)

  • Question : Inquiry related delivery from jia****Aug 27, 2019

    How many days will the shipping take?

    Answer : [Re] Inquiry related delivery from jia****

    Dear customer,

    Delivery usually takes about 2 - 3 working days from when you place your order.

    Hope this helps!

  • Question : Inquiry for the item from jia****Aug 27, 2019

    Any warranty for the product?

    Answer : [Re] Inquiry for the item from jia****

    Dear customer,

    Thank you for your interest.

    Unfortunately there is no warranty for this product.

  • Question : Inquiry for the item from Mat****Aug 25, 2019

    Is this authentic?

    Answer : [Re] Inquiry for the item from Mat****

    Dear customer,

    Thank you for your interest in our product.

    All products listed in our stores are authentic. If you have any doubts, please feel free to drop by any of our 3 department stores to view the actual item before purchase.

    Our stores are located at:

    OG Albert
    60 Albert Street OG Albert Complex Singapore 189969
    Business Hours: 11am - 9.30pm

    OG Orchard Point
    160 Orchard Road OG Orchard Point Singapore 238842
    Business Hours: 11am - 9.30pm

    OG People’s Park
    100 Upper Cross Street Singapore 058360
    Business Hours: 11am - 9.30pm

    Have a nice day! :)

La Gourmet 4L Healthy Rice Cooker + FREE Oriental Toughened Black Claypot
La Gourmet 4L Healthy Rice Cooker + FREE Oriental Toughened Black Claypot
Item Q&A
Sharp 20L Microwave Oven 800W R-20A
Sharp 20L Microwave Oven 800W R-20A
Item Q&A
Corelle 16pc Livingware Dinner Set - Key West
Corelle 16pc Livingware Dinner Set - Key West
Item Q&A
Golden Boronia Almond Original Crunchy/Assorted Nougat 1KG Value Pack
Golden Boronia Almond Original Crunchy/Assorted Nougat 1KG Value Pack
Item Q&A
  • Question : Inquiry for the item from jus****Sep 01, 2019

    When is the expiry date for the original one.?

    Answer : [Re] Inquiry for the item from jus****

    And also the expiry date for the assorted ?

    Question : [Re] Inquiry for the item from jus****

    Dear customer,

    Expiry for both flavours are in Apr 2020.

    Have a nice day! :)

    Answer : [Re] Inquiry for the item from jus****

    I had just collected the assorted today (already opened and share with family) and realised the expiry date that I received is 10 Nov 2019. It’s totally different from what you had reply, that the expiry date is suppose to be Apr 2020. I had purposely enquire before I purchased. I wouldn’t had purchase it if I know it’s expiry date is only 2 months left. I wouldn’t be able to finished this 1kg pack within 2 months. Please exchange.

  • Question : Inquiry for the item from zoe****Jun 25, 2019

    Saw item at your OG store (Orchard Point), but not in e-store.
    Your e-store only has the 3L option. I am looking for the 4.5L one.

    La Gourmet Sakura Thermal Pot 4.5L

    Please assist to list soonest.

    Thank you & have a nice day.

    Answer : [Re] Inquiry for the item from zoe****

    Dear customer,

    Thank you for your interest in our products.

    There are actually 2 types for the 4.5L Sakura series. One is the Vacuum Insulated Thermal Cooker and the other is the Thermal Wonder Cooker. I’ve attached an image for your reference. Please let me know which is the one that you want to get so that I can upload the relevant product.

    Hope this helps! :)

    Question : [Re] Inquiry for the item from zoe****

    Hi Seller, I am interested in the Vacuum Insulated Thermal Cooker 4.5L. The picture on the right (straight / U-shaped handle)
    Thank you.

  • Question : Inquiry for the item from Cha****Jun 23, 2019

    Hi, what is the expiry date for original? And do you have assorted? If yes, what is the expiry date? Thanks

    Answer : [Re] Inquiry for the item from Cha****

    Dear customer,

    Thank you for your interest in our products.

    Expiry for the original nougats is 17 Nov 2019, and the assorted 12 Jan 2020.

    Hope this helps! :)

  • Question : Inquiry for the item from jus****Mar 26, 2019

    when is the expiry date?

    Answer : [Re] Inquiry for the item from jus****

    Dear customer,

    Thank you for your enquiry.

    Expiry date for the current batch is Nov 2019.

    Have a nice day. :)

  • Question : Inquiry for the item from hel****Jan 10, 2019

    Hi. Do you have the assorted 1 kg pack? Can we buy it instead of this one original flavour 1-kg packet? Thanks

    Answer : [Re] Inquiry for the item from hel****

    Dear customer,

    Thank you for your interest in our products.

    We’ve just added the assorted pack into the listing.

    Have a nice day! :)

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Elo Living Hyflux Gurgle Tap Filter BaseUnit with 2 Cartridges F68
Elo Living Hyflux Gurgle Tap Filter BaseUnit with 2 Cartridges F68
Item Q&A
  • Question : Inquiry for the item from jin****Sep 09, 2019

    Does this comes with 2 filters? Thanks.

    Answer : [Re] Inquiry for the item from jin****

    Dear customer,

    Thank you for your interest.

    Yes it comes with 2 filters. :)

    Question : [Re] Inquiry for the item from jin****

    Thank u! Bought.

    Answer : [Re] Inquiry for the item from jin****

    You’re welcome! :)

  • Question : Inquiry for the item from jin****Sep 09, 2019

    Hi,

    Good Morning!!
    Does this comes with 2 filters inside this?

    Thanks!

    Answer : [Re] Inquiry for the item from jin****

    Dear customer,

    Thank you for your interest.

    Yes it comes with 2 filters. :)

Corningware 6pc Square Casserole Set - Sakura
Corningware 6pc Square Casserole Set - Sakura
Item Q&A
BLACKMORES Eye Health Lutein-Vision 60 Capsules
BLACKMORES Eye Health Lutein-Vision 60 Capsules
Item Q&A
  • Question : Inquiry for the item from Jac****Aug 31, 2019

  • Question : Inquiry for the item from tze****Aug 25, 2019

    When will the item be restocked?

    Answer : [Re] Inquiry for the item from tze****

    Dear customer,

    Thank you for your interest in our product.

    We have updated the inventory for this item.:)

  • Question : Inquiry from peg****Aug 20, 2019

  • Question : Inquiry for the item from ac1****Jul 15, 2019

    Hi seller

    please infirm expiry date for black more vision care.
    What uq the collection date n time sat n sun n at night collection available?

    Tganjs
    Ac1310

    Answer : [Re] Inquiry for the item from ac1****

    Dear customer,

    Thank you for your interest in our product.

    Expiry for the current batch of Lutein-Vision is Nov 2021.

    Order collection will be at our OG Orchard Point Department Store, Level 4 Customer Service Counter. You may come any time during store opening hours (Mon-Sun 11.00 am - 9.30 pm). However, kindly wait for our staffs to call you to inform that your order is ready before heading down.

    Hope this helps!

  • Question : Inquiry for the item from jan****Jul 14, 2019

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Play-Doh 36-Can Mega Pack - Great for kids party favours
Play-Doh 36-Can Mega Pack - Great for kids party favours
Item Q&A
  • Question : Inquiry for the item from sha****Aug 27, 2019

    Hi, may I know how Long is the delivery? I need it by next week before 4 Sep ‘19

    Answer : [Re] Inquiry for the item from sha****

    Dear customer,

    Thank you for your order.

    Your order will be picked up by the courier today.

    It should be able to reach you before Friday (30 Aug).

  • Question : Inquiry for the item from boo****Jul 01, 2019

    Hi, i would like to confirm if the bottles come in a box nicely packed as shown in your listing? Because it's meant to be a present, wouldn't be suitable if the bottles are loose items.

    Answer : [Re] Inquiry for the item from boo****

    Dear customer,

    Thank you for your enquiry.

    Yes the play-dohs comes packed in the box as shown in the product listing.

    Have a nice day! :)

    Question : [Re] Inquiry for the item from boo****

    Noted on that, appreciate your fast response.

    Answer : [Re] Inquiry for the item from boo****

    You’re welcome! :)

WMF Kitchenminis Vario Glass Kettle
WMF Kitchenminis Vario Glass Kettle
Item Q&A
  • Question : Inquiry for the item from JOA****Aug 19, 2019

    Hi , This can put coffee powder ?
    Thanks

    Answer : [Re] Inquiry for the item from JOA****

    Dear customer,

    Thank you for your interest in our product.

    We’ve checked with the promoter and she says that you will need to put the coffeepowder in a filter bag as the particles might be too fine and escape from the mesh.

    Hope this helps!

  • Question : Inquiry for the item from viv****May 03, 2019

    Kindly advise which country is the kettle made in. Thank you.

    Answer : [Re] Inquiry for the item from viv****

    Dear customer,

    Thank you for your interest in our products.

    The kettle is assembled in China.

    Have a nice day. :)

[VALUE BUNDLE] Fewster’s Farm Jarrah Honey TA 20+ 500g x 2
[VALUE BUNDLE] Fewster’s Farm Jarrah Honey TA 20+ 500g x 2
Item Q&A
  • Question : Inquiry for the item from ahb****Aug 16, 2019

    Please advise expiry date.

    Answer : [Re] Inquiry for the item from ahb****

    Dear customer,

    Thank you for your interest in our product.

    Expiry for this batch is March 2023.

    Question : [Re] Inquiry for the item from ahb****

    Is it same price if I walk in to og and buy ?

    Answer : [Re] Inquiry for the item from ahb****

    Yes the prices are the same, just that if you order online you will be able to utilise the cart coupons issued by Qoo10 to get a better price.

Honeyworld 100% Pure New Zealand Honey Raw Manuka UMF 10+ 500g x 2
Honeyworld 100% Pure New Zealand Honey Raw Manuka UMF 10+ 500g x 2
Item Q&A
♦ KIRIBAI ♦ Pak Heat Hand Warmer  ♦ 24 Hours
♦ KIRIBAI ♦ Pak Heat Hand Warmer ♦ 24 Hours
Item Q&A
  • Question : Inquiry for the item from hpe****Jul 22, 2019

    Hi, what is the weight of the 24hour type?

    Answer : [Re] Inquiry for the item from hpe****

    Dear customer,

    Thank you for your interest in our products.

    The weight of the whole pack is about 700g.

    Hope this helps! :)

  • Question : Inquiry for the item from hpe****Jul 22, 2019

    Hi, what is the weight of the 24hour pack?

    Answer : [Re] Inquiry for the item from hpe****

    Dear customer,

    Thank you for your interest in our products.

    The weight of the whole pack is about 700g.

    Hope this helps! :)

  • Question : Inquiry for the item from mis****Jan 25, 2018

    Is this stick-on type or hand-held type?

    Answer : [Re] Inquiry for the item from mis****

    Dear customer,

    thank you for your interest in our products.

    The 24hours and 12hours Pak Heat Hand Warmers are non-adheasive.

    If you are looking for the stick-ons you may want to take a look at these instead:
    https://www.qoo10.sg/g/490906378
    https://www.qoo10.sg/g/490906322

    Hope this helps and have a nice day!

  • Question : Inquiry for the item from mis****Jan 25, 2018

Blackmores Evening Primrose 1000 200SG
Blackmores Evening Primrose 1000 200SG
Item Q&A
  • Question : Inquiry for the item from Woo****Jul 15, 2019

    Hi, can I know the expiry date for this primrose?

    Answer : [Re] Inquiry for the item from Woo****

    Dear customer,

    Thank you for your interest in our product.

    Expiry for the current batch is July 2020.

  • Question : Inquiry for the item from pkw****Jun 18, 2019

    When is the expiry date ?

    Answer : [Re] Inquiry for the item from pkw****

    Dear customer,

    Thank you for your interest in our products.

    Expiry for the current batch is 25 July 2020.

La Gourmet Shogun Granite Cookware Set + FREE 4pc Kitchen Gadgets Set
La Gourmet Shogun Granite Cookware Set + FREE 4pc Kitchen Gadgets Set
Item Q&A
  • Question : Inquiry for the item from kl5****Jul 15, 2019

    Hi,
    I just placed an order. May I know if I can pick my order the next day? Thanks

    Answer : [Re] Inquiry for the item from kl5****

    Dear Customer,

    Your order has been prepared and is ready for your collection from OG Orchard Point, Level 4 Customer Service Counter. You may come any time during store opening hours (Mon-Sun 11.00 am - 9.30 pm). Please have your e-voucher ready on your mobile app for redemption.

    Thanks for your support and have a nice day!

  • Question : Inquiry related delivery from fia****Jun 02, 2019

    Hi. How long will it take to reach me if i were to order now?

    Answer : [Re] Inquiry related delivery from fia****

    Dear customer,

    Thank you for your interest in our products.

    If you place an order before 3pm on a weekday, the order will be picked up by our deliver partner the next day and should reach you the working day after. Eg. If you place an order before 3pm today, you should receive it on Thursday (due to public holiday).

    Hope this clarifies! :)

  • Question : Inquiry for the item from yin****May 08, 2019

    Hi is this set oven safe?

    Answer : [Re] Inquiry for the item from yin****

    Dear customer,

    Thank you for your interest in our products.

    Unfortunately this set is not oven safe.

    Have a nice day.

  • Question : 关于商品261****会员的咨询Apr 26, 2019

    hi can use in ceramic cooker and induction cooker ?

    Answer : [Re] 关于商品261****会员的咨询

    Dear customer,

    Thank you for your interest in our products.

    This set can be used on the ceramic cooker but NOT on induction cooker.

    Hope this helps!

    Question : [Re] 关于商品261****会员的咨询

    ok thanks

    Answer : [Re] 关于商品261****会员的咨询

    You’re welcome. Have a great weekend ahead. :)

  • Question : Inquiry for the item from Leo****Apr 25, 2019

    Hi can it be use on gas cooker?

    Answer : [Re] Inquiry for the item from Leo****

    Dear customer,

    Thank you for your interest in our product.

    Yes it can be used on gas stoves.

    Hope this helps!

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