Q&A board

Q & A Lists
Item Question & Answer
Golden Boronia Almond Original Crunchy/Assorted Nougat 1KG Value Pack
Golden Boronia Almond Original Crunchy/Assorted Nougat 1KG Value Pack
Item Q&A
  • Question : Inquiry for the item from nur****Oct 15, 2019

  • Question : Inquiry for the item from jus****Sep 01, 2019

    When is the expiry date for the original one.?

    Answer : [Re] Inquiry for the item from jus****

    And also the expiry date for the assorted ?

    Question : [Re] Inquiry for the item from jus****

    Dear customer,

    Expiry for both flavours are in Apr 2020.

    Have a nice day! :)

    Answer : [Re] Inquiry for the item from jus****

    I had just collected the assorted today (already opened and share with family) and realised the expiry date that I received is 10 Nov 2019. It’s totally different from what you had reply, that the expiry date is suppose to be Apr 2020. I had purposely enquire before I purchased. I wouldn’t had purchase it if I know it’s expiry date is only 2 months left. I wouldn’t be able to finished this 1kg pack within 2 months. Please exchange.

    Question : [Re] Inquiry for the item from jus****

    Dear customer,

    Thank you for bringing this to our attention.

    Yes, you may bring the nougats back for a 1-to-1 exchange to a new pack that expires on Apr 2020 as per our reply before.

    We have looked into it and our supplier actually came by in August to replace those nougats with short expiry to the latest batch expiring in Apr 2020. He was sure that he cleared them off the shelves when he left the store. As there are a lot of customers in our store daily, it might be possible that a customer has taken a pack of nougats, walked around the store, changed their mind, and then place it back at the shelf after our supplier left which was why it was left out. We have alerted our packing team of your case and instructed them to take extra notice of expiry dates in the future.

    You may come any time during our store opening hours (Mon-Sun 11.00 am - 9.30 pm) for the exchange, the nougats have already been prepared at our Lv4 customer service counter.

    Please accept our sincere apologies for the inconvenience caused.

    Answer : [Re] Inquiry for the item from jus****

    Thank you for getting back to me. As mentioned, I had opened up and distributed some to family. So, I will bring the opened nougat for an exchange at the customer service?

    Question : [Re] Inquiry for the item from jus****

    Dear customer,

    Yes you can just bring whatever is left of the 1kg pack to the customer service counter for the exchange.

  • Question : Inquiry for the item from zoe****Jun 25, 2019

    Saw item at your OG store (Orchard Point), but not in e-store.
    Your e-store only has the 3L option. I am looking for the 4.5L one.

    La Gourmet Sakura Thermal Pot 4.5L

    Please assist to list soonest.

    Thank you & have a nice day.

    Answer : [Re] Inquiry for the item from zoe****

    Dear customer,

    Thank you for your interest in our products.

    There are actually 2 types for the 4.5L Sakura series. One is the Vacuum Insulated Thermal Cooker and the other is the Thermal Wonder Cooker. I’ve attached an image for your reference. Please let me know which is the one that you want to get so that I can upload the relevant product.

    Hope this helps! :)

    Question : [Re] Inquiry for the item from zoe****

    Hi Seller, I am interested in the Vacuum Insulated Thermal Cooker 4.5L. The picture on the right (straight / U-shaped handle)
    Thank you.

  • Question : Inquiry for the item from Cha****Jun 23, 2019

    Hi, what is the expiry date for original? And do you have assorted? If yes, what is the expiry date? Thanks

    Answer : [Re] Inquiry for the item from Cha****

    Dear customer,

    Thank you for your interest in our products.

    Expiry for the original nougats is 17 Nov 2019, and the assorted 12 Jan 2020.

    Hope this helps! :)

  • Question : Inquiry for the item from jus****Mar 26, 2019

    when is the expiry date?

    Answer : [Re] Inquiry for the item from jus****

    Dear customer,

    Thank you for your enquiry.

    Expiry date for the current batch is Nov 2019.

    Have a nice day. :)

+View all Notice, FAQ, Q&A >>
Honeyworld 100% Pure New Zealand Premium Manuka 1kg
Honeyworld 100% Pure New Zealand Premium Manuka 1kg
Item Q&A
  • Question : Inquiry for the item from che****Oct 16, 2019

    What is the UMF?

    Answer : [Re] Inquiry for the item from che****


    Dear customer,

    Thank you for your interest in our product.

    We've checked with Honeyworld, there is no UMF for this item.

[OG EXCLUSIVE] KUKERI 0.97L Vacuum Insulated Food Carrier Container Jar with Insert and Spoon
[OG EXCLUSIVE] KUKERI 0.97L Vacuum Insulated Food Carrier Container Jar with Insert and Spoon
Item Q&A
  • Question : Inquiry for the item from lut****Oct 16, 2019

  • Question : Inquiry for the item from lut****Oct 14, 2019

    Hi..what are the measurements please?

    Answer : [Re] Inquiry for the item from lut****

    Dear customer,

    Thank you for your interest.

    Below are the measurements for the food carrier.

    Height (with lid) - 13.5cm
    Height (without lid) - 12cm
    Diameter - 12.5cm

    Insert height - 4cm
    Insert diameter - 12cm

    Hope this helps! :)

[BUY 2 GET 1 FREE] Play-Doh Single Can Assorted Colors
[BUY 2 GET 1 FREE] Play-Doh Single Can Assorted Colors
Item Q&A
  • Question : Inquiry for the item from oas****Oct 12, 2019

  • Question : Inquiry for the item from nak****Apr 04, 2019

    Hi do you have stock of these, I have voucher for 6tubs and would like to collect if you have.

    Answer : [Re] Inquiry for the item from nak****

    Dear customer,

    Thank you for your enquiry.

    Did you mean that you have already made a purchase? If yes please let me know your order number so that I can check if your order is ready for collection at our store pick-up area. :)

  • Question : Inquiry for the item from for****Nov 14, 2018

    Hi,

    Regarding the buy 2+1 is it still applicable? because when i selected the free, i have to choose the option of +$1.90.

    Answer : [Re] Inquiry for the item from for****

    Dear customer,

    Thank you for your interest in our products.

    Yes the buy 2 get 1 free promotion is still ongoing, $1.90 is for a single can so if you select the 3 options it would be $1.90 x 2 and we will send you 3 random cans.

    Hope this helps! :)

  • Question : Inquiry related delivery from kiw****Jul 30, 2018

    Can I collect at the OG in Rochor instead?

    Answer : [Re] Inquiry related delivery from kiw****

    Dear customer, thank you for your enquiry. Self pick-up is only available at OG Orchard Point Lv4 customer service counter. Have a nice day.

  • Question : Inquiry for the item from sha****Feb 12, 2018

    Hello...no more stock?

    Could not select 2nd and third can.

    Answer : [Re] Inquiry for the item from sha****

    Dear customer,

    thank you for your interest in our products.

    We’ve just updated the stocks level.

    Have a nice day!

+View all Notice, FAQ, Q&A >>
[BUNDLE OF 3] Natures Care Australia Pro Series Fish Oil 1000mg Omega 3 200 Capsules
[BUNDLE OF 3] Natures Care Australia Pro Series Fish Oil 1000mg Omega 3 200 Capsules
Item Q&A
BLACKMORES Eye Health Lutein-Vision 60 Capsules
BLACKMORES Eye Health Lutein-Vision 60 Capsules
Item Q&A
  • Question : Inquiry for the item from sin****Oct 10, 2019

  • Question : Inquiry for the item from mel****Oct 08, 2019

  • Question : Inquiry related delivery from sin****Oct 02, 2019

  • Question : Inquiry for the item from Jac****Aug 31, 2019

  • Question : Inquiry for the item from tze****Aug 25, 2019

    When will the item be restocked?

    Answer : [Re] Inquiry for the item from tze****

    Dear customer,

    Thank you for your interest in our product.

    We have updated the inventory for this item.:)

+View all Notice, FAQ, Q&A >>
La gourmet Amber 0.45L Thermal Mug
La gourmet Amber 0.45L Thermal Mug
Item Q&A
  • Question : Inquiry for the item from tra****Oct 08, 2019

    Where does this mug made? Thanks

    Answer : [Re] Inquiry for the item from tra****

    Dear customer,

    Apologies for the late reply.

    This mug is made in China.

    Have a nice day! :)

♥ Smart Living - Dish Drying Mat ♥
♥ Smart Living - Dish Drying Mat ♥
Item Q&A
  • Question : Inquiry for the item from ahm****Oct 06, 2019

    When will have stock for grey?

    Answer : [Re] Inquiry for the item from ahm****

    Dear customer,

    Thank you for your interest in our products.

    We only have red color in stock at the moment, the other colors will be restocked around November.

    Have a nice day! :)

  • Question : Inquiry for the item from Faj****May 16, 2019

    Is green available?

    Answer : [Re] Inquiry for the item from Faj****

    Dear customer,

    Thank you for your interest in our products.

    Yes, all 3 colors are available.

    Have a nice day. :)

  • Question : Inquiry from ali****Apr 27, 2019

  • Question : Inquiry from min****Nov 30, 2018

    Hi, does the outlet in Chinatown carry this? As in, if I walk in to buy.

    Answer : [Re] Inquiry from min****

    Dear customer,

    Thank you for your interest in our products.

    Yes this item is available at all of OG outlets.

    Have a nice day. :)

  • Question : Inquiry for the item from mag****Nov 01, 2018

+View all Notice, FAQ, Q&A >>
♦ KIRIBAI ♦ Pak Heat Hand Warmer  ♦ 24 Hours
♦ KIRIBAI ♦ Pak Heat Hand Warmer ♦ 24 Hours
Item Q&A
  • Question : Inquiry related delivery from ghi****Oct 04, 2019

    Hi, able to collect at OG Albert?

    Answer : [Re] Inquiry related delivery from ghi****

    Dear customer,

    Thank you for your enquiry.

    Store collection is only available at our OG Orchard Point branch.

    Have a nice day.

  • Question : Inquiry for the item from hpe****Jul 22, 2019

    Hi, what is the weight of the 24hour type?

    Answer : [Re] Inquiry for the item from hpe****

    Dear customer,

    Thank you for your interest in our products.

    The weight of the whole pack is about 700g.

    Hope this helps! :)

  • Question : Inquiry for the item from hpe****Jul 22, 2019

    Hi, what is the weight of the 24hour pack?

    Answer : [Re] Inquiry for the item from hpe****

    Dear customer,

    Thank you for your interest in our products.

    The weight of the whole pack is about 700g.

    Hope this helps! :)

  • Question : Inquiry for the item from mis****Jan 25, 2018

    Is this stick-on type or hand-held type?

    Answer : [Re] Inquiry for the item from mis****

    Dear customer,

    thank you for your interest in our products.

    The 24hours and 12hours Pak Heat Hand Warmers are non-adheasive.

    If you are looking for the stick-ons you may want to take a look at these instead:
    https://www.qoo10.sg/g/490906378
    https://www.qoo10.sg/g/490906322

    Hope this helps and have a nice day!

  • Question : Inquiry for the item from mis****Jan 25, 2018

LEGO Classic Bricks And Ideas 11001
LEGO Classic Bricks And Ideas 11001
Item Q&A
[VALUE BUNDLE] VitaHealth Wild Alaskan Salmon Oil 2 x 300SG + FREE 90SG
[VALUE BUNDLE] VitaHealth Wild Alaskan Salmon Oil 2 x 300SG + FREE 90SG
Item Q&A
  • Question : Inquiry for the item from S70****Sep 20, 2019

    When is the expiry date?

    Answer : [Re] Inquiry for the item from S70****

    I want to order this today. May I know the expiry date of the bottle that will be sent to me?

    Question : [Re] Inquiry for the item from S70****

    Dear customer,

    Thank you for your enquiry, expiry for the batch is Aug 2021.

    Your order has been prepared and is ready for your collection from OG Orchard Point, Level 4 Customer Service Counter. You may come any time during store opening hours (Mon-Sun 11.00 am - 9.30 pm). Please have your e-voucher ready on your mobile app for redemption.

    Thanks for your support and have a nice day!

Corningware 6pc Square Casserole Set - Sakura
Corningware 6pc Square Casserole Set - Sakura
Item Q&A