Q&A board

Q & A Lists
Item Question & Answer
★Specialist Case★iPhone XS/XR/Max/8/7/6S/Samsung S10/S9/Plus/S8/Note9/8/5/J7/V40
★Specialist Case★iPhone XS/XR/Max/8/7/6S/Samsung S10/S9/Plus/S8/Note9/8/5/J7/V40
Item Q&A
  • Question : Inquiry for the item from Lys****May 26, 2019

  • Question : Inquiry related delivery from mav****May 24, 2019

    I had placed the order about 10 days ago with order number 295823748, and it had been showing On Delivery in Qoo10 website since 1 week ago... how long does it need to ship within Singapore from one place to another ??
    The delivery speed is very very disappointing.

    Answer : [Re] Inquiry related delivery from mav****

    Hi,
    The order has been shipped,
    Sometimes there is a delay.
    Please check below.
    Sorry.

    ★ Singpost normal mail ★
    * Please note that a minimum of 1 working day is required for order processing.
    * Package will be mailed via Simple Mail Service straight to mailbox.
    * Estimated time of arrival of package is 3-15 working days after processing. (It can take a long time.)
    * Takes slightly longer time during peak periods - X'mas / CNY / etc ...
    * It may be returned on your absence, please check the post office.
    * When the number of products purchased is large, Qxpress is recommended

  • Question : Inquiry related delivery from Far****May 20, 2019

    My item from cart 126748004 have yet to be delivered.
    Pls check.

    Answer : [Re] Inquiry related delivery from Far****

    I will contact the shipping person. I am really sorry.

  • Question : Inquiry related delivery from din****May 17, 2019

  • Question : Inquiry related return and exchange from ser****May 19, 2019

    Order no. 295697423
    Hi seller, I have tried the Apple earpod today and realised that the volume button is not working . Can you do an exchange ? Thank you.

    Answer : [Re] Inquiry related return and exchange from ser****

    could send me a picture? I will check and help you. thank you.

+View all Notice, FAQ, Q&A >>
Mercuy Davinci Jelly Case★Galaxy S9/Plus/S8/S7/Note 8/5/4/J3/J5/J7 Pro/A5/A7/LG V30/V20/iPhone X/8/7
Mercuy Davinci Jelly Case★Galaxy S9/Plus/S8/S7/Note 8/5/4/J3/J5/J7 Pro/A5/A7/LG V30/V20/iPhone X/8/7
Item Q&A
Soft Jelly Case★iPhone XR/XS/XS MAX/8/7/6/Samsung Note9/8/5/4/S10/S9/S8/Plus/S7/Edge/A5/A7/A8/A9
Soft Jelly Case★iPhone XR/XS/XS MAX/8/7/6/Samsung Note9/8/5/4/S10/S9/S8/Plus/S7/Edge/A5/A7/A8/A9
Item Q&A
  • Question : Inquiry related cancel and refund from min****May 25, 2019

  • Question : Inquiry related return and exchange from shu****Apr 19, 2019

    Received my item but it is defective. Please provide instructions for return and exchange or refund.

    Answer : [Re] Inquiry related return and exchange from shu****

    could you send me a picture? I will check and help you. thank you.

    Question : [Re] Inquiry related return and exchange from shu****

    The surface is flawed and I can’t remove the flaw

    Answer : [Re] Inquiry related return and exchange from shu****

    I think there's a problem with shipping. Please apply for a refund. Please leave a message here after you apply.

    I am really sorry for the inconvenience.

    Question : [Re] Inquiry related return and exchange from shu****

    I have just applied for refund. Please let me know what to do with the item. Thanks.

    Answer : [Re] Inquiry related return and exchange from shu****

    could send me a picture? I will check and help you. thank you.

    Question : [Re] Inquiry related return and exchange from shu****

    Took video. I’ve sent photo 2 times already. Item is flawed and I can’t remove the flaws. Please refund

    Answer : [Re] Inquiry related return and exchange from shu****

    please tell me your order number. I will refund you. I am really sorry.

    Question : [Re] Inquiry related return and exchange from shu****

    Order number is 293780623. Please let me know when refund is done. And how to return the item to you.

    Answer : [Re] Inquiry related return and exchange from shu****

    your rerund is complete. I am really sorry.

    Question : [Re] Inquiry related return and exchange from shu****

    Thank you for the refund. Do I need to return the item

    Answer : [Re] Inquiry related return and exchange from shu****

    No, you dont have to return. Thank you.

  • Question : Inquiry for the item from agn****Apr 22, 2019

  • Question : Inquiry related delivery from n.a****Apr 06, 2019

  • Question : Inquiry for the item from rez****Apr 02, 2019

+View all Notice, FAQ, Q&A >>
3D Curved Tempered Glass Protector★iPhoneXR/XS/XS MAX/X/8/7/GalaxyNote9/8/5/S10/S9/S8/Plus/S7
3D Curved Tempered Glass Protector★iPhoneXR/XS/XS MAX/X/8/7/GalaxyNote9/8/5/S10/S9/S8/Plus/S7
Item Q&A
  • Question : Inquiry related return and exchange from hui****May 23, 2019

    Hi my cart number is 126953213. The screen protector is cracked. Pls see photo. Can you pls resend.

    Answer : [Re] Inquiry related return and exchange from hui****

    We do not recommend exchange.
    Can I give you a refund?

    Question : [Re] Inquiry related return and exchange from hui****

    Hi after the refund, i would still need to get one. I bought everything from your shop so that I can combine shipment. Could you kindly resend one please?

  • Question : Inquiry for the item from fyl****May 05, 2019

    Hi, for s10+ , do you have tempered glass? Im not referring to the more commonly sold "tempered glass" for s10+, which is really just a flexi film like plastic
    Thanks

    Answer : [Re] Inquiry for the item from fyl****

    There is no good product among s10 + glass and we are not selling. Thank you.

  • Question : Inquiry for the item from min****May 03, 2019

    Will you restock S8+ case friendly screen protector (clear) ?

    Answer : [Re] Inquiry for the item from min****

    We will be selling Black only in the future. Thank you.

  • Question : Inquiry related delivery from Oct****Apr 27, 2019

    Hi. I haven't receive my item. Kindly help me check the status .. Thank you..

    Answer : [Re] Inquiry related delivery from Oct****

    Please check your mailbox. If there are no items, please request a refund.

    Thank you.

  • Question : Inquiry for the item from flo****Apr 15, 2019

    My order no. 293518231 Purchased on 6 Apr. My S8 screen protector was cracked upon received. Please send me a replacement. Kindly refer to the picture attatched.

    Answer : [Re] Inquiry for the item from flo****

    There seems to be some It seems that there was a problem during shipment. I am really sorry. Please apply for a refund. Please leave a message here after requesting a refund.

    Thank you.

    Question : [Re] Inquiry for the item from flo****

    Hi, I already requested refund.

    Answer : [Re] Inquiry for the item from flo****

    your refund is complete. I am really sorry.

    Question : [Re] Inquiry for the item from flo****

    Ntd, thanks

    Answer : [Re] Inquiry for the item from flo****

    have a nice day. thank you.

+View all Notice, FAQ, Q&A >>
★Authentic★Hello Kitty Friends Flip Cover Case★iPhone XS Max/XR/8/7/6/S/Samsung S10/S9/S8//Note 9/8
★Authentic★Hello Kitty Friends Flip Cover Case★iPhone XS Max/XR/8/7/6/S/Samsung S10/S9/S8//Note 9/8
Item Q&A
  • Question : Inquiry related delivery from gin****May 22, 2019

    Order sent out on 11th May. But haven't receive yet. Today is already 22th May. Keep telling me delivery got problem. So disappointed waited for days for nothing. Please refund. Thank u.

    Answer : [Re] Inquiry related delivery from gin****

    your refund is complete. I am really sorry.

  • Question : Inquiry for the item from icy****Mar 20, 2019

    Hi seller, i am still pending reply on order no.291669901 which u sent me case on wrong model and design.

    Answer : [Re] Inquiry for the item from icy****

    There seems to be some It seems that there was a problem during shipment. I am really sorry. Please apply for a refund. Please leave a message here after requesting a refund.

    Thank you.

    Question : [Re] Inquiry for the item from icy****

    It seems that the order is already applied refund. Can you please help to check?

    Answer : [Re] Inquiry for the item from icy****

    I had already applied return as there is no refund option. So, ur delivery guy will pick up the item, right? Thank u.

    Question : [Re] Inquiry for the item from icy****

    I had re-ordered. Please send me correct item this time. Thank u.

    Answer : [Re] Inquiry for the item from icy****

    Hello we are the onedriver shop.
    Currently, C.S work is delayed due to the retirement of C.S employee.

    C.S work will be started from tomorrow.

    I am really sorry for the inconvenience.

    We will process refunds and delivery delays completely from tomorrow.

    Thank you.

  • Question : Inquiry for the item from ari****Mar 21, 2019

    Dear Seller,

    kindly advise what is the ITEM & COLOUR for Little Twin Stars Purple (side feature, with face and body, girl)?

    Is it HELLO KITTY 3D FLIP & TYPE 10?

    Answer : [Re] Inquiry for the item from ari****

    Hello we are the onedriver shop.
    Currently, C.S work is delayed due to the retirement of C.S employee.

    C.S work will be started from tomorrow.

    I am really sorry for the inconvenience.

    We will process refunds and delivery delays completely from tomorrow.

    Thank you.

  • Question : Inquiry related delivery from nan****Sep 26, 2018

    Hi. U stated that item would be sent out 2-3 days but it’s over that few days already. How Long more do I need to wait? My order no is 276286408.
    Janice

    Answer : [Re] Inquiry related delivery from nan****

    Sorry for the slow response due to Thanksgiving holiday. we had a delivery today. I am really sorry.

  • Question : Inquiry for the item from ste****Aug 25, 2018

    Where to get $6 coupon to make it $26.90?

    Answer : [Re] Inquiry for the item from ste****

    We do not know exactly about coupons. This is because qoo10 processes it. thank you.

+View all Notice, FAQ, Q&A >>
★Authentic★KAKAO Friends Case/★iPhone XS Max/XR/XS/8/7/6S/Plus/Galaxy Note 9/8/5/S9/S8/S7/usb/Cable
★Authentic★KAKAO Friends Case/★iPhone XS Max/XR/XS/8/7/6S/Plus/Galaxy Note 9/8/5/S9/S8/S7/usb/Cable
Item Q&A
  • Question : Inquiry for the item from Fre****May 21, 2019

  • Question : Inquiry for the item from sky****Apr 30, 2019

  • Question : Inquiry for the item from ven****Apr 29, 2019

  • Question : Inquiry for the item from lim****Apr 06, 2019

    Would you be selling the card slide covers for samsung S10 series as well?

    Answer : [Re] Inquiry for the item from lim****

    we will update that. thank for your feedback. thank you.

  • Question : Inquiry for the item from zii****Mar 21, 2019

    Kakao Friends Hamburger Slide Bumper Case

    Kakao Friends Hamburger Slide Bumper Case is not in the selection. Does this bumper has S9plus?

    Answer : [Re] Inquiry for the item from zii****

    Hello we are the onedriver shop.
    Currently, C.S work is delayed due to the retirement of C.S employee.

    C.S work will be started from tomorrow.

    I am really sorry for the inconvenience.

    We will process refunds and delivery delays completely from tomorrow.

    Thank you.

+View all Notice, FAQ, Q&A >>
[Line Friends] Wireless Mouse (Noiseless) 2.4GHz / gaming / Logitech / PC / Portable Notebook
[Line Friends] Wireless Mouse (Noiseless) 2.4GHz / gaming / Logitech / PC / Portable Notebook
Item Q&A
  • Question : Inquiry for the item from 211****May 21, 2019

  • Question : Inquiry for the item from reb****May 15, 2019

  • Question : No item received at allSep 22, 2018

    Hello its been 1 month i still havent received my item? care to explain rather than sending me the generic reply?

    Answer : [Re] No item received at all

    sorry for the slow response to thanksgiving holiday. please let me know your order number. I will check and help you. thank you.

Baseus/vipfan / 3.0A Quick USB Cable Charge Micro USB / Lightning / Type C / 2in 1 / 3in 1
Baseus/vipfan / 3.0A Quick USB Cable Charge Micro USB / Lightning / Type C / 2in 1 / 3in 1
Item Q&A
  • Question : Inquiry related delivery from clk****May 21, 2019

  • Question : Inquiry related return and exchange from xin****Dec 22, 2018

    Hi, I ordered USB instead of lightning. Can I request for an exchange? Please advise. Thank you.

    Answer : [Re] Inquiry related return and exchange from xin****

    Thank you for your order.Exchange and refunds are subject to a fee of $ 3.
    Please understand that it will not be possible if the period has passed.
    In addition, only unused products can be.

    Most of the goods are imported goods. So we pay a lot of shipping. So extra charge is required. I am so sorry to make you uncomfortable.

    ★ How to return ★
    1. Please contact us for returning items.
    2. [493588395] Pay $ 3 with this product code
    http://list.qoo10.sg/item/ONEDRIVER-PAYMENT-OF-RETURNS-3-PLEASE-BE-SURE-TO-PAY-THE-SAME/493588395
    (Be sure to pay by the same name)
    3. Please leave a message here after making your payment. I will process your refund.

  • Question : Inquiry for the item from lov****Sep 14, 2018

    Hi, for the 2 in 1 portable cable(micro/lightning) can be use for either ways? How does it work? The charging head can be inter-switch?

    Answer : [Re] Inquiry for the item from lov****

    It is a change of head only. So it can not be used at the same time. Thank you.

  • Question : Inquiry for the item from ame****Aug 09, 2018

  • Question : Inquiry related delivery from ktp****Jul 29, 2018

    Hi Seller
    Had choosen 3 items with normal mailing but upon check out kept on charge at Qexpress rate. Pls advise ASAP.

    Answer : [Re] Inquiry related delivery from ktp****

    If you do not arrive in 3 days, I will give you a refund. Since the singpost is sent by mail, lost and delayed delivery occasionally occur.

    Question : [Re] Inquiry related delivery from ktp****

    Hi Seller
    Think you might has misunderstood my question. I have yet to place order cos upon check out, they charged Qexpress charges instead of the norm mail that I had selected.
    Pls advise and thank you!

    Answer : [Re] Inquiry related delivery from ktp****

    The error was sent incorrectly. Please delete all items in your shopping cart and place an order again.

+View all Notice, FAQ, Q&A >>
★Authentic★Marvel Case★iPhone XS/Max/XR/8/7/6/S/Plus/Samsung S10/S9/S8/Note 9/8/5/A5/A7
★Authentic★Marvel Case★iPhone XS/Max/XR/8/7/6/S/Plus/Samsung S10/S9/S8/Note 9/8/5/A5/A7
Item Q&A
  • Question : Inquiry related delivery from jo.****May 11, 2019

    Hi i would like to enquire regarding cart no 126729606. I purchased on 4 may via qexpress. I thought it was stated that express shipping takes only 2 to 5 working days??? Its already 11 may today and i still havent receive my items. And i still cant see any shipping details relating to my order. Pls assist.

    Answer : [Re] Inquiry related delivery from jo.****

    The order will be shipped,
    sorry for delay

    Question : [Re] Inquiry related delivery from jo.****

    Hi, may i know when i can check the delivery status? I still dont see it in my order. The delivery days have exceeded what you have stated which is 2 to 5 working days. It was supposed to be gifts to my friends but its delayed as delivery was not adhered by your end. As such, i would like to request for refund on delivery charge.

    Answer : [Re] Inquiry related delivery from jo.****

    Please request for refund on delivery charge. I am really sorry.

    Question : [Re] Inquiry related delivery from jo.****

    May i know when will the item be shipped?

    Answer : [Re] Inquiry related delivery from jo.****

    Please ask for a refund and order again.

    I am really sorry for the inconvenience.

    Question : [Re] Inquiry related delivery from jo.****

    Hi, may i know the reason on why do i have to ask for a refund and re order again??
    And how do i go about asking for a refund? Shouldnt the seller refund me the money directly?

    Answer : [Re] Inquiry related delivery from jo.****

    It seems that there was a problem with order registration. If you cancel your order, you will get a refund. I'm really sorry.

    Question : [Re] Inquiry related delivery from jo.****

    Hi, can you please cancel it from your end? It seems like if i cancel it, i will get my credit points deducted. Which i shouldnt get penalised in this case. I will also be writing in to qoo10 regarding this incident.

    Answer : [Re] Inquiry related delivery from jo.****

    your cancel is complete. I am really sorry.

    Question : [Re] Inquiry related delivery from jo.****

    Hi, noted. Do u think anything will go wrong if i were to re order again?

    Answer : [Re] Inquiry related delivery from jo.****

    I am really sorry.

  • Question : Inquiry for the item from mar****May 02, 2019

    Hi... Do you have marvel case for huawei p30 pro?

    Answer : [Re] Inquiry for the item from mar****

    we don't have any item for that model. I am really sorry.

  • Question : Inquiry for the item from mel****Apr 23, 2019

  • Question : Inquiry related delivery from Ken****Dec 22, 2018

    Hi seller ,

    I have made my orders 3+ weeks ago (cart no:123307250) but I have not receive it. pls assist. thank

    Kenneth Lee

    Answer : [Re] Inquiry related delivery from Ken****

    Please check your mailbox.

    If the item has not arrived, please request a refund.

    Thank you.

  • Question : Inquiry for the item from cla****Nov 25, 2018

    Hi may i check with you if this phone cover is available for Note 9? . And roughly how long will the delivery will take?

    Answer : [Re] Inquiry for the item from cla****

    Note 9 The model is correct.

    Delivery takes 3-5 days.

    Thank you.

+View all Notice, FAQ, Q&A >>
Canvas Diary Case★iPhone XS Max XR 8 7 6S Plus Samsung S10 S9 S8 S7 Note 9 8 5 A5 A7 A8 A9 2018
Canvas Diary Case★iPhone XS Max XR 8 7 6S Plus Samsung S10 S9 S8 S7 Note 9 8 5 A5 A7 A8 A9 2018
Item Q&A
[Line Friends] Wireless Mouse (Noiseless) 2.4GHz / gaming / Logitech / PC / Portable Notebook
[Line Friends] Wireless Mouse (Noiseless) 2.4GHz / gaming / Logitech / PC / Portable Notebook
Item Q&A
3D Curved Tempered Glass Protector★iPhoneXR/XS/XS MAX/X/8/7/GalaxyNote9/8/5/4/S10/S9/S8/Plus/S7
3D Curved Tempered Glass Protector★iPhoneXR/XS/XS MAX/X/8/7/GalaxyNote9/8/5/4/S10/S9/S8/Plus/S7
Item Q&A
  • Question : Inquiry for the item from jia****May 11, 2019

    Hi, do you tempered glass for S10 support finger scan?

    Answer : [Re] Inquiry for the item from jia****

    we don't have that item. I am really sorry.

    Question : [Re] Inquiry for the item from jia****

    Thank you for your response! It is alright

    Answer : [Re] Inquiry for the item from jia****

    Thank you. Have a nice day.

  • Question : Inquiry for the item from jou****Mar 09, 2019

    Is the s7 edge screen protector case friendly?

    Answer : [Re] Inquiry for the item from jou****

    It is a case-friendly model. thank you.

  • Question : Inquiry for the item from lee****Mar 02, 2019

    Hi seller, your site is not clear. Can u pls clarify to my earlier question? Tks

    Answer : [Re] Inquiry for the item from lee****

    What kind of help do you need? thank you.

  • Question : Inquiry for the item from lee****Mar 01, 2019

    Hi Seller,

    Just to confirm. If I make the following order/choices, does it mean I will be receiving 3 (Three) pieces of similar Curved Tempered Glass screen protectors for my Note 9?
    Model : Galaxy Note 9
    Item : 01) Premium Curved Tempered Glass
    Color : Type B - Clear (Case Friendly)(+S$4.91)
    Accessory : None
    Screen Protector : 3D Full Curved Protector / Galaxy Note 9(+S$4.90)
    Tempered Glass : 3D Curved Tempered Glass / Galaxy Note 9(+S$5.90)

    Thanks!

    FL

    Answer : [Re] Inquiry for the item from lee****

    You ordered two glasses and one film protector. It will be shipped that way. thank you.

  • Question : Inquiry for the item from pei****Feb 13, 2019

    Hi, the addon option (3D full curved protector) is it tempered glass and case friendly?

    Answer : [Re] Inquiry for the item from pei****

    Main goods and the same thing. Thank you.

+View all Notice, FAQ, Q&A >>
★Authentic★Cinnamoroll 카드 Bumper Case★Samsung S10/S9/S8/S7/Note 9/8/5/A5/A7/A8/A9/iPhone XS/Max
★Authentic★Cinnamoroll 카드 Bumper Case★Samsung S10/S9/S8/S7/Note 9/8/5/A5/A7/A8/A9/iPhone XS/Max
Item Q&A
Color Chip Case★Galaxy S9/S8/Plus/S7/Note 8/5/iPhone X/8/7/6S/Plus/
Color Chip Case★Galaxy S9/S8/Plus/S7/Note 8/5/iPhone X/8/7/6S/Plus/
Item Q&A
Zenith 3D Forming Full Cover Urethane Screen Protector★Galaxy S7/Edge/S6 Edge/iPhone7/Plus
Zenith 3D Forming Full Cover Urethane Screen Protector★Galaxy S7/Edge/S6 Edge/iPhone7/Plus
Item Q&A
  • Question : Inquiry for the item from xue****May 12, 2019

    Please reply my request bought 2pcs inside the other box only cover plastics.

    Answer : [Re] Inquiry for the item from xue****

    The cover plastic is screen protection. But it seems cut off, please apply for refund. I am really sorry.

    Question : [Re] Inquiry for the item from xue****

    Ok.. apply return for refund. Please check. Thank you

    Answer : [Re] Inquiry for the item from xue****

    Hi Seller, when will you make the refund to me?

    Question : [Re] Inquiry for the item from xue****

    your refund is complete. I am really sorry.

  • Question : Inquiry for the item from xue****May 11, 2019

    Dear Seller,
    Thank for the fast delivery, bought 2 pcs received one for s7 the screen touch not sensitive and the other one iphone 7 plus only the cover plastics received :(. Appreciated your promptness reply. Thank you

    Answer : [Re] Inquiry for the item from xue****

    Thank you. Have a nice day.

  • Question : Inquiry related delivery from xan****Jun 03, 2018

  • Question : S7 Glass ProtectorDec 26, 2017

    Hi, I would like to know what the fit of the screen protector is like. How much of the screen is it able to cover and will it fit cases well? Would help if you have a photo of the screen protector

    Answer : [Re] S7 Glass Protector

    s7 tempered glass is tempered glass covering the whole. So it can be difficult to use with case. Thank you.

  • Question : Inquiry related cancel and refund from pea****May 05, 2017

    Order no 214442230 - recvd the protector. But sad that it totally cannot fit the screen even. Too small. But the box shows correctly as S7 edge. How come?

    Answer : [Re] Inquiry related cancel and refund from pea****


    Hi,
    Both sides are slightly smaller.
    The reason for this is that when the case is mounted, the side surface is raised.
    The smartphone has a slight curvature on the side.
    It is posted at the top of the contents.
    I'm really sorry.

★Authentic★Line Friends Hobbyhorse Bumper Case★iPhone X/8/7/6/6S/Plus Casing
★Authentic★Line Friends Hobbyhorse Bumper Case★iPhone X/8/7/6/6S/Plus Casing
Item Q&A
★Authentic★Line Frinends+Crayon Shinchan Airpods Case+Iron powder prevention skin/ Hang Case
★Authentic★Line Frinends+Crayon Shinchan Airpods Case+Iron powder prevention skin/ Hang Case
Item Q&A
  • Question : Inquiry for the item from ssk****May 11, 2019

    Hi does it include the airpods too? Thanks

    Answer : [Re] Inquiry for the item from ssk****

    This is the case only product. Thank you.

  • Question : Inquiry for the item from air****Apr 22, 2019

    Hi Seller,

    Can know how to prove the authenticity of the line friends airpods case?

    Answer : [Re] Inquiry for the item from air****

    cause i cant see this item from the line official website

    Question : [Re] Inquiry for the item from air****

    It is a licensed product in Korea. Please check the hologram stamp when you receive the goods. thank you.

Spring Glitter Case★Mobile / iPhone XS/Max/XR/Samsung Note 9/8/5/S10/Plus/S9/S8/S7/A7/A9 2018/폰/
Spring Glitter Case★Mobile / iPhone XS/Max/XR/Samsung Note 9/8/5/S10/Plus/S9/S8/S7/A7/A9 2018/폰/
Item Q&A
  • Question : Inquiry for the item from drf****May 10, 2019

    Hi there, is this product available for Iphone X?
    SPRING DESING 02 >> TYPE 03

    Thanks!

    Answer : [Re] Inquiry for the item from drf****

    please check that option. thank you.

Glitter Case Collection★iPhone XS Max XR 8 7 6 S Plus Samsung Note 9 8 5 S10 S9 S8 S7 A5 A7 A8 A9
Glitter Case Collection★iPhone XS Max XR 8 7 6 S Plus Samsung Note 9 8 5 S10 S9 S8 S7 A5 A7 A8 A9
Item Q&A
  • Question : Inquiry for the item from blu****May 10, 2019

  • Question : Inquiry for the item from shi****Apr 19, 2019

Mercury Milano Diary Case★Galaxy S9/Plus/J3/J5/J7Pro/J7 Prime S8 S7/S6/Note 4/Note 5/
Mercury Milano Diary Case★Galaxy S9/Plus/J3/J5/J7Pro/J7 Prime S8 S7/S6/Note 4/Note 5/
Item Q&A
Bumper Jelly Case★iPhone XR/XS/XS MAX/8/7/6/Samsung Note9/8/5/4/S10/S9/S8/Plus/S7/Edge/A5/A7/A8/A9/
Bumper Jelly Case★iPhone XR/XS/XS MAX/8/7/6/Samsung Note9/8/5/4/S10/S9/S8/Plus/S7/Edge/A5/A7/A8/A9/
Item Q&A
  • Question : Inquiry for the item from Fey****May 08, 2019

  • Question : Inquiry for the item from Fey****May 08, 2019

★Authentic★Sumikk gurashi Card Bumper Case★Apple iPhone / Samsung Galaxy / LG Casing
★Authentic★Sumikk gurashi Card Bumper Case★Apple iPhone / Samsung Galaxy / LG Casing
Item Q&A
  • Question : Inquiry for the item from bel****May 10, 2019

  • Question : Inquiry for the item from ysw****Dec 12, 2018

  • Question : Inquiry related delivery from pin****Jun 08, 2018

    Hi,
    So u deliver through SingPost normal mail to the mailbox or qexpress?

    Thanks

    Answer : [Re] Inquiry related delivery from pin****

    Delivery method is selectable. There are sinpost nomalmail and Q_express. There is a difference between traceability and non-traceability,

  • Question : Oppo casing ava?May 03, 2018

    Hi

    Do you have bumper casing for Oppo R9plus Model.

    Answer : [Re] Oppo casing ava?

    we don't have item for that model. I am really sorry.

  • Question : Inquiry for the item from ber****Dec 11, 2017

    Never update the system at all! Very poorly organised!
    Items that are no stock or sold out did not update at all! Very very bad!

    Answer : [Re] Inquiry for the item from ber****

    We are having a big problem because we are told that the goods come in from the manufacturer and the goods do not come in. We will contact you with our results within 2 days.

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9V high speed wireless charger Pad★Qi Wireless Charger Wireless Charging / S8/Plus/S8/S7/Edge/Note 5
9V high speed wireless charger Pad★Qi Wireless Charger Wireless Charging / S8/Plus/S8/S7/Edge/Note 5
Item Q&A
  • Question : Inquiry for the item from com****May 09, 2019

    Hi, this model able to support Samsung Note 9?

    Answer : [Re] Inquiry for the item from com****

    All mobile phones that can charge wirelessly are available. Thank you.

Airpods Keyring Accessory / Car ring / Silicone Case / Hang Case / Carrying Clip Case
Airpods Keyring Accessory / Car ring / Silicone Case / Hang Case / Carrying Clip Case
Item Q&A
Clear Jelly Case★Mobile/iPhone XS/Max/XR/8/7/6/5/Plus/Samsung Note 9/8/5/A5/A7/A8/A9 2018/LG V40/V30
Clear Jelly Case★Mobile/iPhone XS/Max/XR/8/7/6/5/Plus/Samsung Note 9/8/5/A5/A7/A8/A9 2018/LG V40/V30
Item Q&A
Soft Jelly Bumper Case★iPhone XS/Max/XR/8/7/6/S/Plus/Galaxy Note 9/8/5/S10/S9/S8/S7/A7/A9 2018
Soft Jelly Bumper Case★iPhone XS/Max/XR/8/7/6/S/Plus/Galaxy Note 9/8/5/S10/S9/S8/S7/A7/A9 2018
Item Q&A
  • Question : Inquiry for the item from yvo****May 06, 2019

  • Question : Inquiry for the item from son****May 03, 2019

    Order No#294720916
    Hi Seller,
    I had wrote to you 3x regarding the above order no. I had received an incorrect item which cannot fix to my samsung S9plus.
    I am st8ll pending for your answer to exchange the item
    Kindly response
    Thanks

    Answer : [Re] Inquiry for the item from son****

    could you send me a picture? I will check and help you. thank you.

  • Question : Inquiry for the item from son****Apr 30, 2019

    Hi Seller,
    I had received my 2 items yesterday, but soft Jelly Bumper cannot fix my samsung S9 plus perfectly, too big samsung S9 plus the dimension is 7cm and the casing is 7.2 cm. whereas the Roar bear stand mirror fix perfertly well.
    Kindly exchange .
    Hope for your prompt reply
    Thanks
    IvySong

    Answer : [Re] Inquiry for the item from son****

    could send me photo? I will check and help you.

  • Question : Inquiry related delivery from xin****Apr 24, 2019

    Hi there, my order no. is 293494194 and I had made my purchase on 05 April. However, to date, I have yet to receive the item. Could you please assist.

    Thank you.

    Answer : [Re] Inquiry related delivery from xin****

    There is a problem with shipping. We have completed the resend today. I am really sorry for the inconvenience.

    Question : [Re] Inquiry related delivery from xin****

    Many thanks. I hope to receive the item soon.

    Answer : [Re] Inquiry related delivery from xin****

    have a nice day. thank you.

  • Question : Inquiry for the item from lvg****Apr 26, 2019

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★Authentic★Hello Kitty Jelly Case★Samsung S10/S9/S8/S7/Note 9/8/5/iPhone XS/Max/XR/8/7/6/5S/아이폰!
★Authentic★Hello Kitty Jelly Case★Samsung S10/S9/S8/S7/Note 9/8/5/iPhone XS/Max/XR/8/7/6/5S/아이폰!
Item Q&A
★Authentic★Hello Kitty Case/A3/A5/A6/A7/A8/A9/2017/2018/Star/J2/J3/J5/J6/J7/Pro/2018/LG V40/V30/
★Authentic★Hello Kitty Case/A3/A5/A6/A7/A8/A9/2017/2018/Star/J2/J3/J5/J6/J7/Pro/2018/LG V40/V30/
Item Q&A
  • Question : Inquiry for the item from aid****May 03, 2019

  • Question : Inquiry for the item from syl****Feb 17, 2019

    Hi which design can i choose for Samsung a9 pro

    Answer : [Re] Inquiry for the item from syl****

    we don't have a Item for that model. I am really sorry.

  • Question : Inquiry for the item from syl****Feb 17, 2019

    Hi which design can i choose for Samsung a9 pro

    Answer : [Re] Inquiry for the item from syl****

    we don't have a Item for that model. I am really sorry.

  • Question : item haven't receivedApr 03, 2018

    hi, i haven't received my item.

    Answer : [Re] item haven't received

    Hi,
    The order has been shipped,
    Sometimes there is a delay.
    Please check below.
    Sorry.

    ★ Singpost normal mail ★
    * Please note that a minimum of 1 working day is required for order processing.
    * Package will be mailed via Simple Mail Service straight to mailbox.
    * Estimated time of arrival of package is 3-15 working days after processing. (It can take a long time.)
    * Takes slightly longer time during peak periods - X'mas / CNY / etc ...
    * It may be returned on your absence, please check the post office.
    * When the number of products purchased is large, Qxpress is recommended

Leather Wallet Case★iPhone XS Max XR 8 7 6S Plus Samsung S10 S9 S8 S7 Note 9 8 5 A5 A7 A8 A9 2018
Leather Wallet Case★iPhone XS Max XR 8 7 6S Plus Samsung S10 S9 S8 S7 Note 9 8 5 A5 A7 A8 A9 2018
Item Q&A
  • Question : Inquiry for the item from 233****May 04, 2019

    Hi, do you sell casing for Samsung S10e?

    Answer : [Re] Inquiry for the item from 233****

    we have many item for that model. thank you.

  • Question : Inquiry for the item from 241****May 01, 2019

    hi seller, do u have stock for samsung galaxy a8+ (A730) model..?

    Answer : [Re] Inquiry for the item from 241****

    we do not have item for that model. I am really sorry.

  • Question : Inquiry for the item from cha****Apr 23, 2019

    Order no: 294056509
    Short of 1 item, samsung note 9 tempered glass. Kindly advise.

    Answer : [Re] Inquiry for the item from cha****

    your refund is complete. I am really sorry. please check your qoo10 accout.

  • Question : Inquiry for the item from jen****Apr 22, 2019

    Hi, does Tender Bag Diary has Hands free standing function?

    Answer : [Re] Inquiry for the item from jen****

    There is no such information in the manual. I'm sorry I can not give you the exact answer.

  • Question : Inquiry for the item from ali****Apr 05, 2019

    Hi, Seller

    May know can Bestie diary fit to be use for LG V30?

    Answer : [Re] Inquiry for the item from ali****

    Select the desired model from the options. Thank you.

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