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Item Question & Answer
[MERRIES] Carton Sales ★ Tape NB/S/M/L/XL Walker L/XL/XXL★ MADE IN JAPAN ☆
[MERRIES] Carton Sales ★ Tape NB/S/M/L/XL Walker L/XL/XXL★ MADE IN JAPAN ☆
Item Q&A
  • Question : Inquiry for the item from Joe****Nov 23, 2017

  • Question : Inquiry for the item from dea****Nov 19, 2017

  • Question : Inquiry for the item from nit****Nov 18, 2017

    Hello earlier SG official used to be written in your description of this product.... I want to order Merries Walker pants ... is it same as available in Singapore ? I don't want the Indonesia one ... please let me know so I can place order .
    Thanks

    Answer : [Re] Inquiry for the item from nit****

    Yes, its official local retailing stock.

  • Question : Inquiry related cancel and refund from ply****Nov 07, 2017

    U replied someone on 7 nov.
    But disregard everyone else’s enquiry regarding lost order or wrong order.
    PLEASE REPLY.

    Answer : [Re] Inquiry related cancel and refund from ply****

    we willl process excahge asap. thanks.

    Question : [Re] Inquiry related cancel and refund from ply****

    ASAP? No reply at all since u said ASAP.

    Answer : [Re] Inquiry related cancel and refund from ply****

    Dear Customer, order refunded. thanks.

  • Question : Inquiry related cancel and refund from ply****Nov 06, 2017

    Pls contact regarding wrong item ASAP

    Answer : [Re] Inquiry related cancel and refund from ply****

    dear customer, we will process exchange asap.

    Question : [Re] Inquiry related cancel and refund from ply****

    I WANT A REFUND

    Answer : [Re] Inquiry related cancel and refund from ply****

    Dear Customer, so sorry for the wrong item, we have processed the refund. delivery.http://www.qoo10.sg/gmkt.inc/Mobile/CSCenter/HelpFaqList.aspx?searchkind=E6

    Dear Customer, returned and refunded. thanks.
    (Nov 20, 2017 15:44)

+View all Notice, FAQ, Q&A >>
[MILO®] ACTIV-GO 900g Refill Pack / Ice Energy 750g / 3in1 ACTIV-GO 18s / ACTIV-GO Gao Siew Dai 15s
[MILO®] ACTIV-GO 900g Refill Pack / Ice Energy 750g / 3in1 ACTIV-GO 18s / ACTIV-GO Gao Siew Dai 15s
Item Q&A
  • Question : Inquiry related delivery from ame****Nov 17, 2017

  • Question : Inquiry related delivery from xue****Nov 20, 2017

    why my order shipped out one week but still haven't received?and the tracking number is wrong,i try to contact your guys at live10 chat but no anyone reply me ,this problem already 4days.😡😡😡😡😡

    Answer : [Re] Inquiry related delivery from xue****

    as every can see and be careful ,this seller may not be reply you.when you are asking something emergency problem. i try to contact them from friday morning until now,still nobody answer. And also very difficult to contact them,because they didn't show their phone number and we only can cantact them via Live10 talk

    Question : [Re] Inquiry related delivery from xue****

    show the delivery day using Qexpress is 2-3days but i am waiting 1 week still haven't received . Then,the Qexpress is not free ,i pay the $4.99 for the qexpress deliverly fee. it really look like waste my money.Pay for $4.99 and still waiting so long. is the seller‘s good are sent from oversea?

    Answer : [Re] Inquiry related delivery from xue****

    Dear Customer, so sorry for missing parcel, we will process to reship the parcel asap.

    Question : [Re] Inquiry related delivery from xue****

    when u guys reship ?

    Answer : [Re] Inquiry related delivery from xue****

    cause i didn't see any information update

    Question : [Re] Inquiry related delivery from xue****

    DEAR CUSTOEMR, SO OSRRY FOR THE DELAY, YOU SHOULD RECEIVE IT ON SATURDAY. THANKS.

  • Question : Inquiry related delivery from cha****Nov 20, 2017

    I ordered 4 items on 11th Nov 2017 and was advised shipping in transit since 13th Nov but until today still have not received my items, please check ok thank you !

    Answer : [Re] Inquiry related delivery from cha****

    Received the 4 items this afternoon, thank you seller !

    Question : [Re] Inquiry related delivery from cha****

    Noted. thanks.

  • Question : Inquiry for the item from min****Nov 20, 2017

    Hello may I know when will u have stock for 900g refill pack again?

    Answer : [Re] Inquiry for the item from min****

    Dear Customer, its available now.

  • Question : 900g Avtivego Refill pack & Avtivego Gao Siew DaiOct 17, 2017

    Hi Seller, would like to check the above items when is the expiry date?
    Your prompt reply is very much appreciated.

    Answer : [Re] 900g Avtivego Refill pack & Avtivego Gao Siew Dai

    Dear Customer, sorry for the late response. We will get back to you soon. Thanks for shopping with us and sorry for any inconvenience incurred.

    Dear Customer, our stock is fresh stock , current batch has more than 9months expiry date.
    (Oct 22, 2017 23:09)

    Question : [Re] 900g Avtivego Refill pack & Avtivego Gao Siew Dai

    Dear Seller, so sad I have miss your sales. Will there any more sales coming?

    Answer : [Re] 900g Avtivego Refill pack & Avtivego Gao Siew Dai

    dear customer, next sales is 10th nov -12 th nov.

    Question : [Re] 900g Avtivego Refill pack & Avtivego Gao Siew Dai

    Thank you, seller.

    Answer : [Re] 900g Avtivego Refill pack & Avtivego Gao Siew Dai

    welcome.

+View all Notice, FAQ, Q&A >>
[KLEENEX]★ JUMBO ROLL ★ Ultra Soft Bathroom Tissues 20 Rolls (Regular/Aloe Vera/Clean Scent)
[KLEENEX]★ JUMBO ROLL ★ Ultra Soft Bathroom Tissues 20 Rolls (Regular/Aloe Vera/Clean Scent)
Item Q&A
  • Question : Inquiry for the item from jas****Nov 23, 2017

  • Question : Inquiry related delivery from jun****Nov 22, 2017

  • Question : 배송 관련 dah****님의 문의입니다.Nov 09, 2017

    I told u alr. Another items recieved. But 20 rolls of tissue and 6 boxes of pretz didnt come. Can u check properly? If you do like this, how can i believe your shop? And how can order again?

    Answer : [Re] 배송 관련 dah****님의 문의입니다.

    Dear Customer, so sorry for the missing item, we have processed refund. thanks and sorry the inconvenience.

  • Question : Inquiry for the item from ssy****Nov 08, 2017

    Your advertisement shows Kleenex Toilet Rolls is 3Ply 20Rolls and 4400sheets. Is it really true 4400sheets or only 4000??

    Answer : [Re] Inquiry for the item from ssy****

    our stock direct from kleenex factory, product base on description. thanks.

  • Question : Inquiry for the item from sop****Oct 14, 2017

    I have order more than $100 value of items from you , all items are received on 12 Oct except for this Kleenex toilet rolls . I have emailed and tried calling you guys but to no avail . Please get back to me ASAP

    Answer : [Re] Inquiry for the item from sop****

    Hi, why is it so many days no replies from you?

    Question : [Re] Inquiry for the item from sop****

    Dear Customer, sorry for the late response. We will get back to you soon. Thanks for shopping with us and sorry for any inconvenience incurred.

    Dear Customer, sorry for the late response. pls contact us if your parcel still pending, or please update the status.
    (Oct 23, 2017 00:36)

    Answer : [Re] Inquiry for the item from sop****

    Hi I still haven’t received the said order , pls check and get back to me ASAP

    Question : [Re] Inquiry for the item from sop****

    Hello ! Any response?

    Answer : [Re] Inquiry for the item from sop****

    Dear Customer, kleenex refuned.

    Question : [Re] Inquiry for the item from sop****

    Where can I see the money ? I don’t see it in my Qaccount

    Answer : [Re] Inquiry for the item from sop****

    Dear Customer, fyi. http://www.qoo10.sg/gmkt.inc/Mobile/CSCenter/HelpFaqList.aspx?searchkind=E6

+View all Notice, FAQ, Q&A >>
[Pediasure] 1.6kg Vanilla Milk Powder for 1-10 yo Picky Eaters (~Stage 4 Kids Formula) ★
[Pediasure] 1.6kg Vanilla Milk Powder for 1-10 yo Picky Eaters (~Stage 4 Kids Formula) ★
Item Q&A
[NESTLE NAN] 2 x 800g Optipro 2 / Optipro Gro 3 / 900g Kid 4 ★ OFFICIAL E-RETAILER IN SG
[NESTLE NAN] 2 x 800g Optipro 2 / Optipro Gro 3 / 900g Kid 4 ★ OFFICIAL E-RETAILER IN SG
Item Q&A
  • Question : Inquiry for the item from liz****Nov 23, 2017

  • Question : Inquiry for the item from sor****Nov 10, 2017

    Hi.. what's the expiry date for ha 2 and optipro kids 4? Thanks!

    Answer : [Re] Inquiry for the item from sor****

    Dear Customer, ha2 09/2018, kid 4 01/2019

  • Question : Inquiry related cancel and refund from Joy****Oct 18, 2017

    please reply my inquiry asap. i ordered 4 tins but came 3 tins only.

    Answer : [Re] Inquiry related cancel and refund from Joy****

    Dear Customer, sorry for the late response. We will get back to you soon. Thanks for shopping with us and sorry for any inconvenience incurred.

    Dear Cutomer, pls withdraw return request so that we can process partial refund.
    (Oct 22, 2017 23:41)

    Question : [Re] Inquiry related cancel and refund from Joy****

    done. how u going to calculate e refund

    Answer : [Re] Inquiry related cancel and refund from Joy****

    Refunded, pls check your q-account. Thanks.

  • Question : Inquiry for the item from gra****Oct 10, 2017

  • Question : Inquiry for the item from rin****Sep 22, 2017

+View all Notice, FAQ, Q&A >>
[Hello Kitty] Tissue Handkerchief Icon Math ★ Tissue Handkerchief Japan Flora ★ 4plyx6x9s ★ Italy
[Hello Kitty] Tissue Handkerchief Icon Math ★ Tissue Handkerchief Japan Flora ★ 4plyx6x9s ★ Italy
Item Q&A
  • Question : Inquiry related delivery from Chr****Nov 23, 2017

  • Question : Inquiry related delivery from Chr****Oct 31, 2017

    No more free Shipping?

    Answer : [Re] Inquiry related delivery from Chr****

    Pls use seller delivery.

  • Question : Inquiry for the item from Chr****Oct 24, 2017

    Stocks?

    Answer : [Re] Inquiry for the item from Chr****

    only one stock available, will top up next monday.

  • Question : Inquiry for the item from Chr****Oct 12, 2017

    Please reply asap.

    Answer : [Re] Inquiry for the item from Chr****

    Dear Customer, sorry for the late response. We will get back to you soon. Thanks for shopping with us and sorry for any inconvenience incurred.

    Question : [Re] Inquiry for the item from Chr****

    When will restock the hello kitty tissues.

    Answer : [Re] Inquiry for the item from Chr****

    its updated. thanks.

  • Question : Inquiry for the item from Chr****Oct 10, 2017

    Hi...I need 52 tissue by today. Can I order.

    Answer : [Re] Inquiry for the item from Chr****

    Dear Customer, sorry for the late response. pls contact us if your parcel still pending, or please update the status.

    Question : [Re] Inquiry for the item from Chr****

    Missing 2 items tissue.
    Please reply asap.

    Answer : [Re] Inquiry for the item from Chr****

    Dear Customer, sorry for the late response. We will get back to you soon. Thanks for shopping with us and sorry for any inconvenience incurred.

    Refunded.
    (Oct 23, 2017 00:11)

+View all Notice, FAQ, Q&A >>
[CAREFREE] Pad and Pantyliner ★ Super Dry Long Unscented 20s 17.6cm / Super Dry Scented / Unscente
[CAREFREE] Pad and Pantyliner ★ Super Dry Long Unscented 20s 17.6cm / Super Dry Scented / Unscente
Item Q&A
  • Question : Inquiry for the item from sky****Nov 23, 2017

  • Question : Inquiry related delivery from Suy****May 02, 2017

    Hi, when will my item be shipped? It's been almost a week

    Answer : [Re] Inquiry related delivery from Suy****

    Dear Customer,
    Noted on your shipping request & we will arrange delivery for you as soon as possible. Please accept our sincere apology for the all the delays and hiccups that you have experienced while shopping with us recently.

    Question : [Re] Inquiry related delivery from Suy****

    Hi, any updates?

    Answer : [Re] Inquiry related delivery from Suy****

    Dear Customer,
    We would like to apologize for the delay due to extremely high volume, warehouse passed your parcel to delivery staff, delivery staff will arrange delivery for you by these 2 days.
    Thank you for checking with us.

  • Question : Combined order for free deliverySep 22, 2016

    Can I combine orders from different accounts to get free delivery ?

    Answer : [Re] Combined order for free delivery

    Dear Customer,
    Warehouse system not able to recognise the orders if they are from different cart numbers. Warehouse can only ship and charge the shipping fee by each cart number.
    Thank you so much for asking !

  • Question : RestockJan 27, 2016

    Healthy fresh pantiliner green color... r u gonna restock?

    Answer : [Re] Restock

    Dear Customer,
    We wont be able to advise on the stock now.
    Kindly leave your email add with us at contactus@onemart.com.sg
    Once stock is in we will drop you an email.
    Thank you!

  • Question : Order no 153151933Oct 06, 2015

    Hi may I noe hv u mail e items coz it stated schedule is Oct 1 but still not deliver yet

    Answer : [Re] Order no 153151933

    Dear Customer, apologies on the delay of shipping. We have prepared your parcel and shipped out yesterday. Qxpress will be doing the delivery to you the soonest. Thank you.

+View all Notice, FAQ, Q&A >>
[TONG GARDEN] FAMILY FAVOURITE SNACKS ★ SUNFLOWER/PUMPKIN SEEDS/BROAD BEANS/SALTED PEANUTS ★
[TONG GARDEN] FAMILY FAVOURITE SNACKS ★ SUNFLOWER/PUMPKIN SEEDS/BROAD BEANS/SALTED PEANUTS ★
Item Q&A
  • Question : Inquiry related delivery from msl****Nov 23, 2017

  • Question : Expiry date of the sunflower seedsNov 04, 2017

    Hi,
    Please advise what is the Expiry date of the sunflower seeds ? TQ

    Answer : [Re] Expiry date of the sunflower seeds

    Current batch is till may 2018. thanks.

  • Question : Inquiry from lif****Oct 16, 2017

    Hi seller please reply to my previous enquiry. It's taking too long for my missing items. Have some customer service. Thanks

    Answer : [Re] Inquiry from lif****

    Dear Customer, sorry for the late response. We will get back to you soon. Thanks for shopping with us and sorry for any inconvenience incurred.

    Dear Customer, we have processed return n refund.
    (Oct 23, 2017 00:08)

    Question : [Re] Inquiry from lif****

    I've already state that I will prefer you to resend rather than refund! Since I've used a coupon the amount refunded is less than the amount I paid and in the end I'm the one at a loss. Please check the items before sending ok! Disappointed shopping experience will not patronise again.

    Answer : [Re] Inquiry from lif****

    Dear Customer, may i know what is the lost amount?

  • Question : Inquiry from lif****Oct 12, 2017

    Hi seller. One packet of the sunflower seeds were missing from yesterday deliver. Also one bottle of propolis mouthwash is also missing. Please send them ASAP. Thanks

    Answer : [Re] Inquiry from lif****

    Dear Customer, sorry for the late response. We will get back to you soon. Thanks for shopping with us and sorry for any inconvenience incurred.

    Refunded
    (Oct 23, 2017 03:21)

  • Question : Inquiry for the item from haz****Aug 02, 2017

    Would ask whether do u have this snack

    Answer : [Re] Inquiry for the item from haz****

    Dear Customer,
    We don't have this product as of now, thank you for checking with us.

+View all Notice, FAQ, Q&A >>
[CETAPHIL] Moisturising Cream 550g/Gentle Skin Cleanser 1L
[CETAPHIL] Moisturising Cream 550g/Gentle Skin Cleanser 1L
Item Q&A
  • Question : Gentle Skin Cleanser 1LNov 23, 2017

[FNN]  MAGNOLIA UHT MILK  ★ CARTON SALE ★ Chocolate / Strawberry / Full Cream / Fresh / High Calcium
[FNN] MAGNOLIA UHT MILK ★ CARTON SALE ★ Chocolate / Strawberry / Full Cream / Fresh / High Calcium
Item Q&A
  • Question : Inquiry for the item from all****Nov 22, 2017

    HI seller,

    Just received my order today. Noticed 6 cartons of milk I ordered became 3 cartons delivered.
    Short of 3 cartoons.
    Order :237310966

    Please check n get back asap

    Answer : [Re] Inquiry for the item from all****

    Any updates?

    Question : [Re] Inquiry for the item from all****

    Dear Customer, you may receive them in multi-trips due to overweight. Pls update us if still not receiving in 1-2 working days.
    Thanks.

  • Question : Inquiry for the item from est****Sep 22, 2017

    HI seller,

    Just received my order yesterday. Noticed 1 carton of milk I ordered became 6 packet delivered.
    Short of 18 pkts.
    Order :229259513.

    Please check n get back asap

    Answer : [Re] Inquiry for the item from est****

    Dear Customer, we are sorry for delay, we are shipping out your orders by today and you should receive them in 1-2 working days. Thanks and sorry for the inconvenience incurred.

  • Question : Inquiry for the item from dre****Aug 26, 2017

    Would like to check when the stock will be replenish?

    Answer : [Re] Inquiry for the item from dre****

    Dear customer, due to an upgrading on our inventory and warehouse management system, there was a delay in answering your inquiries and also a possibility of inquiries being deleted. We sincerely apologise for the inconvenience caused. Please send in your inquiry again if your question has not been resolved and we will answer them at our very soonest. Thank you very much for your understanding and patience. We look forward to serving you again at One Mart. Cheers.

  • Question : Inquiry for the item from neo****Aug 18, 2017

  • Question : Inquiry related delivery from ali****Aug 16, 2017

    Hi seller,

    My order exceeds $60+ but I am being charged $4.5, why is this so? Your site states free shipping over $59. Please fix this soon. Thanks.

    Answer : [Re] Inquiry related delivery from ali****

    Dear Customer,

    Our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume, our customer service offers are checking your inquiry now and get back to you soonest by today. Much appreciate for your great patient.

    Dear Customer,
    Free shipping over $59.00 after item discount, thank you for checking with us.
    (Aug 17, 2017 18:14)

+View all Notice, FAQ, Q&A >>
[MAMY POKO] Carton Sales EXTRA DRY Baby Diapers / EXTRA SOFT Walker Pants
[MAMY POKO] Carton Sales EXTRA DRY Baby Diapers / EXTRA SOFT Walker Pants
Item Q&A
  • Question : Inquiry for the item from smf****Nov 23, 2017

  • Question : Inquiry for the item from sia****Nov 22, 2017

    Where is this Mamypoko made from? Is there indicator? Thanks

    Answer : [Re] Inquiry for the item from sia****

    INDONESIA. THANKS.

  • Question : Order # 236115067 Nov 13 2017Nov 20, 2017

    I've placed this order & it's not delivered.
    However, I found out that this order has disappeared from my record.
    What happen ?
    Can someone call me back ?

    Answer : [Re] Order # 236115067 Nov 13 2017

    Dear Customer, so sorry for the late response, the parcel has been cancel due to shipment delay. So sorry for the inconvenience incurred.

  • Question : Inquiry for the item from mai****Nov 19, 2017

    Hi when will u have stock for extra soft pants XXL and XL? Jumbo pants. Thanks.

    Answer : [Re] Inquiry for the item from mai****

    Dear Customer, some skus are avaialbnle now. thanks.

  • Question : RE-StockNov 18, 2017

    Hi i want to order jumbo XL girls been waiting for 1-2 weeks u still no stock. When r u re-stocking?

    Answer : [Re] RE-Stock

    Dear Customer, so sorry for the late response, please allow us to get back on your enquiry asap.
    For delayed parcel, it could be due to:
    1. For Qxpress delivery, it will take est.2~3 working days due to over overload parcels.
    2. For Overweight (>29.9kg) & Oversize Parcel(L+W+H>160CM): it may be delivered in separate trips.
    3. For 11/10-11/17 Order and enquiry, we will get back on Monday, 20th Nov.

+View all Notice, FAQ, Q&A >>
[MILO] 6x200ml ★ Carton Sale ★ ACTIVGO Drink Packs ★ 48 INDIVIDUAL PACKS ★ FRESH STOCKS
[MILO] 6x200ml ★ Carton Sale ★ ACTIVGO Drink Packs ★ 48 INDIVIDUAL PACKS ★ FRESH STOCKS
Item Q&A
  • Question : HP numberNov 22, 2017

    Hi seller, I just bought 2 carton but I forget to put my HP number in the order.
    How can I pass you my phone number so you can add into the order in case the delivery team need to call me?
    My order no. is 237592823

    Answer : [Re] HP number

    Dear Customer, we will try to remind the delivery team.

  • Question : Inquiry related delivery from cho****Nov 21, 2017

    I ordered the items on 12 Nov and till today, I still have not received the items. Ironically the status says it is shipping on delivery. You indicated you will update me yesterday but to now, I received no need from you.

    Answer : [Re] Inquiry related delivery from cho****

    Dear Customer, you should receive it earliest by tomorrow. thanks.

  • Question : Inquiry for the item from wsw****Nov 21, 2017

    Hi, is the MILO from Singapore or from other countries? Does it have the Healthier Choice symbol?

    Answer : [Re] Inquiry for the item from wsw****

    singpaore retailing stock. thanks.

  • Question : Inquiry for the item from hap****Nov 13, 2017

    when expired ?

    Answer : [Re] Inquiry for the item from hap****

    dear customer, all fresh stock and just restock. tahnks.

  • Question : Inquiry for the item from chr****Nov 12, 2017

    Hi, wish to check the what’s the expiry date for the item. Thank you.

    Answer : [Re] Inquiry for the item from chr****

    aug 2018. thanks.

+View all Notice, FAQ, Q&A >>
[POUCH]  Lightweight Foldable Baby Stroller ★ EASY TO USE ★ STURDY AND SAFE
[POUCH] Lightweight Foldable Baby Stroller ★ EASY TO USE ★ STURDY AND SAFE
Item Q&A
  • Question : Inquiry for the item from ave****Nov 22, 2017

    How many degrees can seat recline

    Answer : [Re] Inquiry for the item from ave****

    Dear Customer, its about 120 degree base on our testing.

  • Question : Inquiry for the item from rag****Nov 08, 2017

    It was 39$ last week. why is it showing up 79$ now?
    I want to buy kids dining table..thx

    Answer : [Re] Inquiry for the item from rag****

    Dear Customer, the ts is over. Thanks.

  • Question : Inquiry related delivery from jue****Nov 04, 2017

    Is there free delivery? Qoo10 said have....

    Answer : [Re] Inquiry related delivery from jue****

    Dear Customer, free shipping over $69, thanks.

  • Question : Inquiry for the item from pea****Sep 11, 2017

    But why no selection at all? How to order?

    Answer : [Re] Inquiry for the item from pea****

    Dear Customer, only green is available.
    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=483357535

  • Question : Inquiry for the item from pea****Sep 10, 2017

    Hi, any stock available?

    Answer : [Re] Inquiry for the item from pea****

    http://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=483357535 green is available and qty updated.

+View all Notice, FAQ, Q&A >>
[DUMEX] 2 x 1.6kg Carton Sale ★  Step 2/3/4 Baby Milk Formula ★
[DUMEX] 2 x 1.6kg Carton Sale ★ Step 2/3/4 Baby Milk Formula ★
Item Q&A
  • Question : Inquiry related delivery from jun****Nov 22, 2017

    Hi, my order number is 232939225.
    I have sent message to you before regarding the item not delivered to me, on 13 Nov you replied that will re-send the item to me but till now I have not received the item.
    I have send you message again on 13 and 22 Nov but you have not replied to them.

    So is your company going to send me the item or just going to ignore my messages?

    Answer : [Re] Inquiry related delivery from jun****

    Dear Customer, sorry for the late response. pls contact us if your parcel still pending, or please update the status.

  • Question : Inquiry for the item from sun****Nov 18, 2017

    will u restock mamil gold step 2? If yes, when is the expiry date?

    Answer : [Re] Inquiry for the item from sun****

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=462943234 dear customer, new stock till july 2019

  • Question : Inquiry for the item from ru_****Aug 10, 2017

    Hi can I check the expiry date for dumex stage 4?
    Also ..is there any 5% coupon available to use?

    Answer : [Re] Inquiry for the item from ru_****

    Dear Customer,
    The coupon finded, the expiration date for the product is from Feb 2018 onwards.
    Thank you so much for contacting us.

    Question : [Re] Inquiry for the item from ru_****

    Thanks for your reply. What u mean by finded? I wan to apply the 5% but it said exceed limit?

    Answer : [Re] Inquiry for the item from ru_****

    Dear Customer,
    The coupons have been fully redeemed, thank you for checking!:)

  • Question : Inquiry for the item from ru_****Aug 10, 2017

    Hi can I check the expiry date for dumex stage 4?
    Also ..is there any 5% coupon available to use?

    Answer : [Re] Inquiry for the item from ru_****

    Dear Custome,
    The expiration date for the product is from Feb 2018. The coupon has been fully redeemed as of now.
    Thank you so much for contacting us.

  • Question : Inquiry related delivery from mrs****Jun 03, 2017

    Hi can i check what is that status now of the diapers and milk powder as it is already 2 days and still not delivered yet. :(please help

    Answer : [Re] Inquiry related delivery from mrs****

    Our sincere apologies for not being able to get back to your enquiry immediately as our office was closed over the weekends.
    Upon checking the system, your order has been delivered to you. We hope that the parcel has been delivered to you in a timely manner.

+View all Notice, FAQ, Q&A >>
[DRYPERS Wee Wee Dry] Drypantz / Drypers Touch ★ CARTON DEAL ★ Size S/M/L/XL/XXL ☆ Tape/Pants
[DRYPERS Wee Wee Dry] Drypantz / Drypers Touch ★ CARTON DEAL ★ Size S/M/L/XL/XXL ☆ Tape/Pants
Item Q&A
  • Question : Inquiry related delivery from Joa****Nov 21, 2017

    I ordered 4 cartons and i only received 2 cartons.

    Answer : [Re] Inquiry related delivery from Joa****

    Dear Customer, sorry for the late response. pls contact us if your parcel still pending.

  • Question : Inquiry for the item from cle****Oct 24, 2017

    Dear

    Pls top up stock XXL dryper pant

    Answer : [Re] Inquiry for the item from cle****

    Dear Customer, stock will be avaiable next month. thanks.

  • Question : Inquiry for the item from cay****Oct 08, 2017

    Pls advise New stock of drypants XXL

    Answer : [Re] Inquiry for the item from cay****

    Dear Customer, its avaiable now.

    Question : [Re] Inquiry for the item from cay****

    Dear...No stock already. Pls top up XXL

    Answer : [Re] Inquiry for the item from cay****

    Dear Customer, well noted.

  • Question : Inquiry for the item from hap****Sep 09, 2017

  • Question : Inquiry for the item from pre****Aug 24, 2017

+View all Notice, FAQ, Q&A >>
[SCOTT] 5+1 VALUE PACK ★ Kitchen Towel 60s x 12 • Removes Oil and Grease
[SCOTT] 5+1 VALUE PACK ★ Kitchen Towel 60s x 12 • Removes Oil and Grease
Item Q&A
  • Question : Inquiry related delivery from dev****Nov 16, 2017

[Yeos]***Local Stock***][Carton Sale] ◄ PACKET DRINKS ► 250ml x 24 packs
[Yeos]***Local Stock***][Carton Sale] ◄ PACKET DRINKS ► 250ml x 24 packs
Item Q&A
  • Question : Inquiry for the item from 198****Nov 21, 2017

  • Question : expiryOct 31, 2017

    hi, for the drinks, when is the estimate expiry?

    Answer : [Re] expiry

    dear customer, current stock is Aug 2018-Jan 2019. Thanks.

  • Question : Inquiry related delivery from ang****Sep 25, 2017

    Hi. If i place my order tomorrow, when would be the expected delivery date?

    Answer : [Re] Inquiry related delivery from ang****

    Dear Customer, our delivery will take 1-2 working days.Thanks.

    Question : [Re] Inquiry related delivery from ang****

    Thanks. If i place order now, can delivery latest by sat as I need the drinks on Sunday.

    Answer : [Re] Inquiry related delivery from ang****

    Dear customer, it's hard to advise it as depend the arrangement by courier service, thanks.

  • Question : Inquiry for the item from di_****Aug 20, 2017

    When you have stocks for Bandung drinks? Thanks

    Answer : [Re] Inquiry for the item from di_****

    Dear Customer,
    We restock this item regularly, we will check stock with our relevant & update the item page soonest.
    Thank you so much for checking with us!

  • Question : Inquiry for the item from est****Aug 18, 2017

    Can i check with u, is there any quality limit. Why i can't purchase 8 cartons.

    Answer : [Re] Inquiry for the item from est****

    Dear Customer,
    We set purchase limit for this product is because delivery staff not able to carry so many quantities per trip, to purchase more cartons you may need to separate your orders to different cart & you would look for other items to make free shipment for each cart.
    Thank you for checking with us.

+View all Notice, FAQ, Q&A >>
[NESTLE MILK] OMEGA PLUS ActiCol 600g / 1kg / 15 x 31g Sachets ★ Helps Lower Blood Cholesterol
[NESTLE MILK] OMEGA PLUS ActiCol 600g / 1kg / 15 x 31g Sachets ★ Helps Lower Blood Cholesterol
Item Q&A
  • Question : Inquiry for the item from sgw****Nov 21, 2017

  • Question : Inquiry for the item from sgw****Nov 20, 2017

  • Question : Inquiry for the item from ast****Jul 29, 2017

    What is the expiry date for the 1kg packaging?

    Answer : [Re] Inquiry for the item from ast****

    Dear Custome,
    The expiration date for the product is around 1 year. This item directly from Nestle Singapore weekly, no worries for the expiry date.
    Thank you so much for contacting us.

  • Question : Inquiry for the item from smu****Jun 23, 2017

    Hi seller. No more free gift for the acticol? Few days back see still have . Was planning to buy. Thank you

    Answer : [Re] Inquiry for the item from smu****

    Dear Customer,

    Our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume, our customer service offers are checking your inquiry now and get back to you soonest by tomorrow. Much appreciate for your great patient.

    Dear Valued Customer,
    Thank you for your interest in our product.Yes, the free gift is out of stock & I'm afraid we will not restock in a short term.
    (Jun 24, 2017 20:46)

  • Question : availableMar 21, 2017

    Hi, is the 600g available ? Thanks

    Answer : [Re] available

    Dear Customer,
    We restock this item regularly, we will check stock with our relevant & update the item page soonest.
    Thank you so much for checking with us!

    Question : [Re] available

    Could i pls restock it now or anytime soon. Thanks

    Answer : [Re] available

    Dear Customer,
    We restock this item regularly, we will check stock with our relevant & update the item page soonest.
    Thank you so much for checking with us!

    Question : [Re] available

    Is there free shipping for over $30 every Tues ? Thanks

    Answer : [Re] available

    Dear Customer,
    Sorry for the inconvenience we caused you, promotions according to each time being. You may always check our homepage for the best deals.
    Please contact 88693198 for further assistant.

+View all Notice, FAQ, Q&A >>
[DOLCE GUSTO] Bundle of 6! DISCOVERY PACK (Fully Redeemed) ★ Coffee Capsules Box of 8/16
[DOLCE GUSTO] Bundle of 6! DISCOVERY PACK (Fully Redeemed) ★ Coffee Capsules Box of 8/16
Item Q&A
  • Question : Inquiry for the item from kar****Nov 21, 2017

    do you have Milo capsule in stock?

    Answer : [Re] Inquiry for the item from kar****

    no stock from supplier. sorry.

  • Question : Inquiry related delivery from edd****Nov 21, 2017

    Can I self collect

    Answer : [Re] Inquiry related delivery from edd****

    You can do cash purchase from
    One Mart Pte Ltd
    SMS:90020836
    2 Jurong Port Road,
    SPH Print Centre,
    PC1 #03-01
    Singapore 619088

  • Question : Inquiry for the item from sim****Nov 17, 2017

    Hi Seller,
    Buy 6 free 1. What is the flavour for free box. There are no options for buyer to choose. Pls advice...tq

    Answer : [Re] Inquiry for the item from sim****

    Dear Customer, so sorry for the late response, please allow us to get back on your enquiry asap.
    For delayed parcel, it could be due to:
    1. For Qxpress delivery, it will take est.2~3 working days due to over overload parcels.
    2. For Overweight (>29.9kg) & Oversize Parcel(L+W+H>160CM): it may be delivered in separate trips.
    3. For 11/10-11/17 Order and enquiry, we will get back on Monday, 20th Nov.

  • Question : Inquiry for the item from jh9****Nov 13, 2017

    Hi seller

    I cannot choose the option for the discovery pack is there error with this app

    Answer : [Re] Inquiry for the item from jh9****

    Dear Customer, the option is out of stock. thanks for update.

  • Question : Inquiry for the item from Jjh****Nov 10, 2017

    Hello! Is the Unsweetened Latte Macchiato available?

    Answer : [Re] Inquiry for the item from Jjh****

    No, thanks.

+View all Notice, FAQ, Q&A >>
[NETCARE] HOUSEHOLD PRODUCTS
[NETCARE] HOUSEHOLD PRODUCTS
Item Q&A
  • Question : Inquiry for the item from sir****Nov 21, 2017

    Hi when will the lemongrass be instock again?

    Answer : [Re] Inquiry for the item from sir****

    Dear Customer, its out of stock at present. thanks.

  • Question : Inquiry for the item from che****Oct 10, 2017

    Do you have this? I want to buy

    Answer : [Re] Inquiry for the item from che****

    Dear Customer, we have no this sku in stock. thanks.

  • Question : out of stockJul 02, 2017

[KIT] Metallic Car Liquid Wax 500ml
[KIT] Metallic Car Liquid Wax 500ml
Item Q&A
  • Question : Inquiry for the item from Ahm****Nov 03, 2017

    When will be in stock?

    Answer : [Re] Inquiry for the item from Ahm****

    No stock for now. thanks.

    Question : [Re] Inquiry for the item from Ahm****

    I say when. Stupid or what? Knn.

    Answer : [Re] Inquiry for the item from Ahm****

    Excuse me, we have no date for the stock. pls stop the abusive language. Pls respect yourself too.

[DUMEX]  Mamil Gold Soy Step 2 400g ★Special Offer 1 FOR 1 (EXPIRES MAR 2018)
[DUMEX] Mamil Gold Soy Step 2 400g ★Special Offer 1 FOR 1 (EXPIRES MAR 2018)
Item Q&A
  • Question : Inquiry for the item from Nor****Nov 21, 2017

    Hi! Promo for 1 for 1 still on for this as there is no indication on it when i wanna purchase unlike when i did it before. Thx

    Answer : [Re] Inquiry for the item from Nor****

    dear customer, its 1for1 so far. thanks.

  • Question : Inquiry for the item from gai****Nov 14, 2017

    Expired in March 2018 or somewhere in year 2019?

    Answer : [Re] Inquiry for the item from gai****

    Dear Customer, so sorry for the late response, please allow us to get back on your inquiry asap.

    For delayed parcel, it could be due to:

    1. For Qxpress delivery, it will take est.2~3 working days due to over overload parcels.

    2. For Overweight (>29.9kg) & Oversize Parcel(L+W+H>160CM): it may be delivered in separate trips.

    3. For 11/10-11/17 Order and enquiry, we will get back on Monday, 20th Nov.

    Dear Customer, expired date is march 2018 only.
    (Nov 20, 2017 14:39)

  • Question : Inquiry for the item from gai****Nov 14, 2017

    Expired on Mar 2018 or somewhere in 2019?

    Answer : [Re] Inquiry for the item from gai****

    Dear Customer, so sorry for the late response, please allow us to get back on your inquiry asap.

    For delayed parcel, it could be due to:

    1. For Qxpress delivery, it will take est.2~3 working days due to over overload parcels.

    2. For Overweight (>29.9kg) & Oversize Parcel(L+W+H>160CM): it may be delivered in separate trips.

    3. For 11/10-11/17 Order and enquiry, we will get back on Monday, 20th Nov.

    2018 march only
    (Nov 20, 2017 14:39)

  • Question : Inquiry related cancel and refund from kno****Oct 14, 2017

    Hello, I received my item badly dented. Can you arrange for exchange or replacement? I sent a private inquiry but nobody responded, hence I am writing here.

    Answer : [Re] Inquiry related cancel and refund from kno****

    Dear Customer, sorry for the late response. We will get back to you soon. Thanks for shopping with us and sorry for any inconvenience incurred.

    Returned and refunded.
    (Oct 23, 2017 00:53)

    Question : [Re] Inquiry related cancel and refund from kno****

    Refund received. Thank you.

    Answer : [Re] Inquiry related cancel and refund from kno****

    Thanks for update.

  • Question : Inquiry for the item from mei****Oct 10, 2017

    When does it expire?

    Answer : [Re] Inquiry for the item from mei****

    Dear Customer, current batch is 08,2019

+View all Notice, FAQ, Q&A >>
[GLICO] 2 Boxes of POCKY / PRETZ BAR (Bundle of 2) ☆ POCKY / PRETZ / COLLON / PEJOY ☆
[GLICO] 2 Boxes of POCKY / PRETZ BAR (Bundle of 2) ☆ POCKY / PRETZ / COLLON / PEJOY ☆
Item Q&A
  • Question : Inquiry related cancel and refund from shu****Nov 20, 2017

    I have not yet heard from you. Where is my missing one box?

    Answer : [Re] Inquiry related cancel and refund from shu****

    Dear Customer, we have processed refund.

  • Question : Inquiry related cancel and refund from shu****Nov 16, 2017

    Hi, I should receive two box but I only receive one.

    Answer : [Re] Inquiry related cancel and refund from shu****

    Dear Customer, so sorry for the late response, please allow us to get back on your inquiry asap.

    For delayed parcel, it could be due to:

    1. For Qxpress delivery, it will take est.2~3 working days due to over overload parcels.

    2. For Overweight (>29.9kg) & Oversize Parcel(L+W+H>160CM): it may be delivered in separate trips.

    3. For 11/10-11/17 Order and enquiry, we will get back on Monday, 20th Nov.

    Dear Customer, so sorry for the missing item, we have processed the refund. pls check your q-account in 1-2 working days and confirm the delivery.http://www.qoo10.sg/gmkt.inc/Mobile/CSCenter/HelpFaqList.aspx?searchkind=E6
    (Nov 20, 2017 15:51)

  • Question : OrderNov 11, 2017

    Hi Seller,

    Would like to order 30 boxes of Tom Yum flavor Pocky, will the stock be coming soon? thank you.

    Answer : [Re] Order

    Dear Customer, pls contact 90020836 for bulk order. Thanks.

  • Question : Inquiry for the item from Suy****Aug 30, 2017

    I order spicy shrimp but cookies and cream was delivered
    Could you please refund or redeliver like previously agreed?

    Answer : [Re] Inquiry for the item from Suy****

    Pretz Spicy Shrimp refund $1.9, you may receive in 1-3 working days.

  • Question : Inquiry for the item from Suy****Aug 18, 2017

    Hi, wrong item had been sent. I selected spicy shrimp but cookies and cream was delivered. Please see picture

    Answer : [Re] Inquiry for the item from Suy****

    This was delivered

    Question : [Re] Inquiry for the item from Suy****

    Dear Customer,

    Our sincere apologies for not being able to get back to your inquiry immediately as we closed during weekend, our customer service offers are checking your inquiry now and get back to you soonest by today. Much appreciate for your great patient.

    Dear Customer,
    So sorry for the wrong item sent, in this case, we will assist you to full refund the 2 items, please revert back to us if you agree with refund amount $1.95, we will directly transfer to your Q-account by 1 working day.
    (Aug 21, 2017 21:01)

    Answer : [Re] Inquiry for the item from Suy****

    Yes refund is fine thanks

    Question : [Re] Inquiry for the item from Suy****

    Dear Customer,
    Would you recall the exchange request or confirm the delivery so that we can use the order number to process the transfer?

    Answer : [Re] Inquiry for the item from Suy****

    Please see attached

    Question : [Re] Inquiry for the item from Suy****

    Hi, have you refunded?

    Answer : [Re] Inquiry for the item from Suy****

    Dear customer, due to an upgrading on our inventory and warehouse management system, there was a delay in answering your inquiries and also a possibility of inquiries being deleted. We sincerely apologise for the inconvenience caused. Please send in your inquiry again if your question has not been resolved and we will answer them at our very soonest. Thank you very much for your understanding and patience. We look forward to serving you again at One Mart. Cheers.

    Question : [Re] Inquiry for the item from Suy****

    Hi, I requested for spicy shrimp and cookies and cream was delivered. The promise was a refund but it has been a couple of a weeks. I understand that there has been a system upgrade so do let me know your next course of action. I am happy with a refund or an exchange. Do let me know.

    Answer : [Re] Inquiry for the item from Suy****

    Dear Customer, it shows refund status in progress and it should be 1-3working days. Please contact us if still not receving.

    Dear Custoemer, Pls confirm the delivery so that system can process the refund.
    (Aug 31, 2017 11:42)

    Thanks.
    (Sep 04, 2017 12:02)

+View all Notice, FAQ, Q&A >>
[NESTLE NESTUM] 3 in 1 Cereal Milk Drink ☆ Original / Oats / Brown Rice (NEW)
[NESTLE NESTUM] 3 in 1 Cereal Milk Drink ☆ Original / Oats / Brown Rice (NEW)
Item Q&A
  • Question : DOES YOUR OAT CONTAIN PHYRIC ACID?Nov 20, 2017

    DOES YOUR OAT CONTAIN PHYRIC ACID?

    Answer : [Re] DOES YOUR OAT CONTAIN PHYRIC ACID?

    Dear cusotmer, we have no details from the packaging.

    for more details, pls refer to :

    https://www.nestle.com.sg/brands/hot_cereals

    You may also reach us at our toll-free phone number - 800 6011 633, or email us at consumer.services_sg@care.nestle.com.

  • Question : Inquiry for the item from nor****Aug 09, 2017

    I received wrong order, will i get the refund of the excess amount? The cost of brown rice nestum & original nestum, there is a price difference.

    Answer : [Re] Inquiry for the item from nor****

    Dear Customer,
    Thank you so much for your very kind understanding.
    We just processed the refund of $1.35 (price difference), you may expect to receive under your Q-money the latest within 1 working day.

  • Question : expiry dateJun 27, 2017

    Hi

    What is the expiry date of the present batch of the cereal (Original)? Thank.

    Answer : [Re] expiry date

    Dear Customer, our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume, our customer service offers are checking your inquiry now and get back to you soonest by tomorrow. Much appreciate for your great patient.

    Dear Customer, our sincere apologies for not being able to get back to your inquiry immediately due to extremely high volume, our customer service offers are checking your inquiry now and get back to you soonest by tomorrow. Much appreciate for your great patient.
    (Jun 27, 2017 21:48)

    Dear Customer,
    This item directly restock from Nestle SIngapore weekly, no worries for the expiry date, thank you for checking with us.
    (Jun 29, 2017 12:41)

  • Question : Bulk purchases under Qoo10 Cart No. 101958716Apr 12, 2016

    I have made bulk purchases of various items and indicated that the preferred delivery date to be over the weekend. However, I noted today that the estimated delivery date will be on 13/4/2016 which is tomorrow.

    Please be informed that there will not be anybody at home to receive the items if they are sent tomorrow. Is it possible to arrange the delivery on this Saturday (16/4/2016)?

    Thank you

    Best regards
    Stella Soh

    Answer : [Re] Bulk purchases under Qoo10 Cart No. 101958716

    Dear Customer,

    We will send out the parcel on same day or next day to our third party delivery company, delivery will take 1-2 day. please allow 1-3 working days delivery time

    If you face any problem or question feel free to contact us

  • Question : expiry dateFeb 29, 2016

    Hi seller, what is the expiry date for these 2 cereal milk
    drink? Thankyou.

    Answer : [Re] expiry date

    Hello, for this batch it's May 2017.

[KIREI KIREI] 200ml / 250ml Foaming Hand Soap Refill
[KIREI KIREI] 200ml / 250ml Foaming Hand Soap Refill
Item Q&A
  • Question : Inquiry related delivery from xue****Nov 20, 2017

    why my order shipped out one week but still haven't received?and the tracking number is wrong,i try to contact your guys at live10 chat but no anyone reply me ,this problem already 4days.😡😡😡😡😡

    Answer : [Re] Inquiry related delivery from xue****

    Dear Customer, so sorry for missing parcel, we will process to reship the parcel asap.

  • Question : RestockOct 17, 2016

    Hi, when will you restock the peach flavour, 250ml bottles?

    Answer : [Re] Restock

    Dear Customer ,
    We are also in the midst of checking with our relevant supplier regarding the restock date. Most likely the earliest will be next week only.
    Thank you for asking !

  • Question : Supermom couponAug 28, 2016

    Cart No. 104843193
    Order 186540776 to 81
    how to get back $5 for supermom coupon as u said?

    Answer : [Re] Supermom coupon

    Dear Customer,
    We refunded you $5 under order 186540779, it will go into your Q-account by 2 working days, thank you for keeping in touch with us !

    Question : [Re] Supermom coupon

    so I get back in the form of qpoints?

    Answer : [Re] Supermom coupon

    Dear Customer,
    It will under your Q-money , thank you for asking.

  • Question : coupon supermomAug 21, 2016

    the coupon already gone on the 17th Aug when I asked u about it
    u extend until today I also cannot use

    Answer : [Re] coupon supermom

    Dear Customer ,
    Please contact us to refund you $5 after you purchased above $60. Thank you so much for asking & keeping in touch with us !

  • Question : Stock for pump n couponAug 20, 2016

    Any update on the $5 supermom coupon?

    Still no stock for pump?

    Answer : [Re] Stock for pump n coupon

    Dear Customer ,
    For the coupon, our management extended the valid period to 21st Aug .
    Regarding the restock , there might be a long waiting period, since our major supplier's warehouse was on fire last week, we are also in the midst of checking the restock date,thank you for asking .

+View all Notice, FAQ, Q&A >>
[TENA] [Carton Sale] 8 x Adult Diapers Size M 12s/Size L 10s
[TENA] [Carton Sale] 8 x Adult Diapers Size M 12s/Size L 10s
Item Q&A
  • Question : Inquiry related delivery from he_****Nov 20, 2017

    What's the delivery option for this item?

    Answer : [Re] Inquiry related delivery from he_****

    its free shipping by qxpress now.

  • Question : Inquiry for the item from psp****Nov 09, 2017

    Hi, regarding order number 232954684, i have yet to hear from you at all regarding the 3 missing cartons. I have since put up an exchange request on qoo10. If no choice, i will refund the existing one carton i have and get back my money. Please. U cannot take this out from someone who needs it on a daily basis. Please revert asap.

    Answer : [Re] Inquiry for the item from psp****

    Dear Customer, we will ship it asap.

    Question : [Re] Inquiry for the item from psp****

    Thank you. I have finally received it! Really hope that this kind of discrepancy do not happen again!

    Answer : [Re] Inquiry for the item from psp****

    Thanks for shopping with us.

  • Question : Inquiry for the item from psp****Nov 04, 2017

    Dear seller,

    This is Pauline here, repeat purchase on one mart, this is regarding my bulk purchase of 4 cartons of adult diapers for my grandmother, order number 232954684, whereby only one carton has been received, and by some miscomm, i accidentally pressed that it has been all delivered... Honestbee contacted says they have only received a carton from the seller... Please be a responsible seller and reply regarding the 3 missing cartons, it will go a long way for sure. Please!
    Thank you!

    Answer : [Re] Inquiry for the item from psp****

    Order#HBONE010281
    DELIVERY ADDRESS: 485D CHOA CHU KANG AVENUE 5 #04-130 SINGAPORE `684485
    assignment_turned_in
    Preparing to ship
    UPDATED AT:
    OCTOBER 31, 2017
    9:18 AM
    local_shipping
    Out for delivery
    SHIPPED AT:
    OCTOBER 31, 2017
    12:16 PM
    home
    Delivered
    DELIVERED AT:
    OCTOBER 31, 2017
    1:50 PM
    Dear Customer, do u receive next trip delivery?

    Question : [Re] Inquiry for the item from psp****

    Hello, I really appreciate your reply. There have been NO more trips since the 31st October, and honestbee confirmed that only 1 carton has been delivered only. Would appreciate if the 3 remaining cartons can be delivered... It has been a week since then.

    Answer : [Re] Inquiry for the item from psp****

    Dear Customer, we deliveried the shortage cartons. thanks.

  • Question : TENA SIZE L ADULT DIAPERSOct 03, 2017

    Dear Seller,

    May I know the Tena value L adult diapers have 1pc FOC for each pack?

    Answer : [Re] TENA SIZE L ADULT DIAPERS

    No Foc for this batch of stock. Thks.

  • Question : Inquiry for the item from Elo****Sep 16, 2017

    Hi! Are these items from Tena original? How long is the shipping because i need them urgently. Thanks

    Answer : [Re] Inquiry for the item from Elo****

    Dear Customer, We are sorry that we did not reply you as promptly as you expected. We will get back to your enquiry asap, and please allow us to improve our response to be faster and better. Thank you for your understanding and support.





    Dear Customer, shipping in 2 working days after your order. Our available item as below:
    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=524879998
    (Sep 25, 2017 12:40)

+View all Notice, FAQ, Q&A >>
[NESCAFE] CLASSIC Instant Soluble Coffee Jar 50g / 200g
[NESCAFE] CLASSIC Instant Soluble Coffee Jar 50g / 200g
Item Q&A
  • Question : restockNov 20, 2017

    Are you restocking soon for the 200g jar, please?

    Answer : [Re] restock

    dear customer, its avaible now.

  • Question : expiryAug 12, 2017

    may i know the expiry, please? (for 200g + 50g pack)

    Answer : [Re] expiry

    Dear Customer,

    Our sincere apologies for not being able to get back to your inquiry immediately as we closed over the weekend, our customer service offers are checking your inquiry now and get back to you soonest by 1 working day. Much appreciate for your great patient.

    Dear Customer,
    Thank you for checking with us, this item is fresh stock, we restock c directly from Singapore Nestle weekly, no worries for the expiry date.
    (Aug 15, 2017 20:01)

  • Question : Inquiry related delivery from jul****Jun 19, 2017

    Order numbers: 218146 895/896

    Item ordered since 9 June. Just received today, 19 June from delivery man. Young Malay chap (delivery guy) advised to reject the items as something was broken inside. We both opened up the box & it was a mess... I passed back the whole box to the guy. It was not individually packed like the last time I purchased. Disappointed. Pls see picture attached.

    Seller, pls send out my items again, properly packed, asap.

    Answer : [Re] Inquiry related delivery from jul****

    Dear Customer,
    We are noted on this shipping request & we will arrange another delivery for you with warehouse as soon as possible. We can't apologize enough for the delay in delivery and the inconveniences that we have caused you during this process.

  • Question : Continual purchaseOct 14, 2016

    Hi, I have received the items that i purchase from your shop. Will I get a rebate on the shipping charge if I continue to purchase from your shop? Thanks

    Answer : [Re] Continual purchase

    Dear Customer,
    Thank you so much for choosing us, as of now we don't have any rebate promotion for shipping charges , however , you may enjoy a free shipping over $80 ,thank yo so much for checking with us.

[KODOMO] Baby Laundry Detergent 3000ml X 2 ★ SPECIALLY FOR WASHING BABY
[KODOMO] Baby Laundry Detergent 3000ml X 2 ★ SPECIALLY FOR WASHING BABY
Item Q&A
  • Question : Inquiry related delivery from poh****Nov 17, 2017

    Please check and advise delivery status, info telling shipped out on 14-Nov yet to receive till today. Cart number: 114674851. Thanks.

    Answer : [Re] Inquiry related delivery from poh****

    Dear Customer, so sorry for the late response, please allow us to get back on your enquiry asap.
    For delayed parcel, it could be due to:
    1. For Qxpress delivery, it will take est.2~3 working days due to over overload parcels.
    2. For Overweight (>29.9kg) & Oversize Parcel(L+W+H>160CM): it may be delivered in separate trips.
    3. For 11/10-11/17 Order and enquiry, we will get back on Monday, 20th Nov.

    Question : [Re] Inquiry related delivery from poh****

    Order was placed on 12-Nov-2017 and it has already more than 5 working days! Please look into it and get back delivery status ASAP. The tracking number given is invalid, not record found!

    Answer : [Re] Inquiry related delivery from poh****

    Dear Customer, we will reship the parcel asap.

  • Question : Inquiry for the item from sup****Nov 13, 2017

  • Question : Inquiry for the item from poh****Nov 12, 2017

    Pls advise expiry date

    Answer : [Re] Inquiry for the item from poh****

    2019. thanks.

  • Question : Inquiry for the item from nno****Nov 10, 2017

  • Question : Inquiry for the item from ahw****Nov 03, 2017

    Hi when will stock come in?

    Answer : [Re] Inquiry for the item from ahw****

    restocked. thanks.