Q&A board

Q & A Lists
Item Question & Answer
★★Custom Tee 18/1/17★★ Kidswear / Adults Tee/Cartoon Tee//Kids Tee//SG fashion/Summerwear/T - shirt/Tops/Casual wear/Unisex/Top/Fast Shipping/ pokemon/ SG Seller
★★Custom Tee 18/1/17★★ Kidswear / Adults Tee/Cartoon Tee//Kids Tee//SG fashion/Summerwear/T - shirt/Tops/Casual wear/Unisex/Top/Fast Shipping/ pokemon/ SG Seller
Item Q&A
  • Question : Inquiry related delivery from lin****Sep 22, 2019

OOTD SG // Front Tie Dress // Available in 2 Lengths and 5 colours
OOTD SG // Front Tie Dress // Available in 2 Lengths and 5 colours
Item Q&A
  • Question : Inquiry for the item from pek****Sep 21, 2019

  • Question : Inquiry for the item from can****Sep 17, 2019

    Hi can I check will the stretch fit dress front tie fit 100cm chest area?

    Answer : [Re] Inquiry for the item from can****

    Hi there this dress may be too small for the measurements given.

    Question : [Re] Inquiry for the item from can****

    Ok. Thanks so much!

  • Question : Inquiry for the item from qsu****Sep 20, 2019

  • Question : Inquiry for the item from qsu****Sep 20, 2019

  • Question : Inquiry for the item from qsu****Sep 20, 2019

+View all Notice, FAQ, Q&A >>
OOTD SG // 2 pc Floral Set // Comes with Inner Tee // Floral Tier Dress // Bestseller
OOTD SG // 2 pc Floral Set // Comes with Inner Tee // Floral Tier Dress // Bestseller
Item Q&A
  • Question : Inquiry for the item from hsc****Sep 16, 2019

    If bust is 85cm, waist is 78cm and hip is 96cm can wear this dress?

    Answer : [Re] Inquiry for the item from hsc****

    Hi there it should be just nice for your fit. The measurements stated are in inches and based on flatlay. Hope this helps!

    Question : [Re] Inquiry for the item from hsc****

    Thank you

    Answer : [Re] Inquiry for the item from hsc****

    Your welcome!

  • Question : Inquiry for the item from ash****Aug 27, 2019

    Hi just to confirm, I read the description, the inner tee is now long sleeve? Not short sleeve as worn by the model? Thank you.

    Answer : [Re] Inquiry for the item from ash****

    Hi there yes correct. A long sleeved inner will be provided instead.

  • Question : Inquiry for the item from ela****Jul 21, 2019

    hi has the items been back in your warehouse?

    Answer : [Re] Inquiry for the item from ela****

    Hi there which cart or order number is this from?

    Question : [Re] Inquiry for the item from ela****

    i only have this picture.

    Answer : [Re] Inquiry for the item from ela****

    Hi there we unfortunately have not received any returns yet..

  • Question : Inquiry for the item from sha****Jul 13, 2019

    Hi

    I missed out on the last promo where the dresses were sold at 7.90. Will that promo be available again?

    Answer : [Re] Inquiry for the item from sha****

    Hi there promotions are run by Qoo10. We are unsure when the next promo will be. Keep a lookout for updates on our promo updates. Thank you for your support!

  • Question : Inquiry related delivery from sar****Jul 09, 2019

    Hi, there is no option for normal mail. Pls advise.

    Answer : [Re] Inquiry related delivery from sar****

    Thank you for notifying us, we will rectify this issue!

+View all Notice, FAQ, Q&A >>
1/2/19 new update★★QOO10SUPPRT★★CRAZY PRICE/Culottes/Lounge wear/Everyday wear/Ladies Bottom
1/2/19 new update★★QOO10SUPPRT★★CRAZY PRICE/Culottes/Lounge wear/Everyday wear/Ladies Bottom
Item Q&A
  • Question : Inquiry for the item from aff****Sep 17, 2019

    will there be restock for item 12?

    Answer : [Re] Inquiry for the item from aff****

    Hi there, it will be a pre order. However stocks will only arrive first week of october. You can go ahead and make purchase if you are comfortable with the waiting time :)

Elastic Waist Culottes Print Plain colour ★★CRAZY PRICE/Culottes/Lounge wear/Everyday wear/Ladies
Elastic Waist Culottes Print Plain colour ★★CRAZY PRICE/Culottes/Lounge wear/Everyday wear/Ladies
Item Q&A
  • Question : Inquiry for the item from ong****Sep 17, 2019

    The waist size is it correct 12 to 21”? Isn’t it very small?

    Answer : [Re] Inquiry for the item from ong****

    Hi there measurements are based on flatlay meaning it's only half the circumference. It can stretch from 24" to 42" inches at waist pulled to max. Hope this clarifies.

  • Question : Inquiry for the item from kar****Jul 31, 2019

    Hi Seller, I just place a repeated order of 2 pieces ( maroon and grey) , 3 pieces from your previous offer, total 5👍. Thank you.

    Answer : [Re] Inquiry for the item from kar****

    Hi Seller, just ordered another Grey color again. Total 3 pieces today. Thanks.

    Question : [Re] Inquiry for the item from kar****

    Thank you! We will try to process your order as soon as possible!

    Answer : [Re] Inquiry for the item from kar****

    Hi Seller, is there avail stock for Brown color ? Thanks.

    Question : [Re] Inquiry for the item from kar****

    Hi there if you are referring to the nude colour, yes we do.

    Answer : [Re] Inquiry for the item from kar****

    How does it look like ? I am referring to Brown color., any ?

    Question : [Re] Inquiry for the item from kar****

    Hi do find attached.

    Answer : [Re] Inquiry for the item from kar****

    Yes, this is the color. Previously ordered , do you still have it ? Thanks

    Question : [Re] Inquiry for the item from kar****

    Seller , how to order the abv color?

    Answer : [Re] Inquiry for the item from kar****

    Okie, I saw the color , will order it.

    Question : [Re] Inquiry for the item from kar****

    Seller, just ordered another piece nude color.

    Answer : [Re] Inquiry for the item from kar****

    Noted with thanks!

  • Question : Inquiry for the item from bay****Jul 31, 2019

  • Question : Inquiry for the item from 233****Apr 07, 2019

  • Question : Inquiry for the item from lim****Apr 07, 2019

    Hi Seller,

    Some colour sold out.
    Anymore new stock.

    Thank you

    Answer : [Re] Inquiry for the item from lim****

    For color 15

    Question : [Re] Inquiry for the item from lim****

    Hi there we are not looking into restocking at the moment. But do check out our listing regularly for future updates. Thank you for your support!

+View all Notice, FAQ, Q&A >>
OOTD SG // 6148 Floral Flare Romper // Romper/Dress/Playsuit/Casual/Work
OOTD SG // 6148 Floral Flare Romper // Romper/Dress/Playsuit/Casual/Work
Item Q&A
2/11/18 updates★Buy 3 Free Qxpress★NEW DESIGN!★Korean Fashion Series/★Womenswear★Kstyle★Blouse/Top
2/11/18 updates★Buy 3 Free Qxpress★NEW DESIGN!★Korean Fashion Series/★Womenswear★Kstyle★Blouse/Top
Item Q&A
  • Question : Inquiry for the item from 236****Sep 03, 2019

    Hi Seller,

    Can I check if Item code : 640383172 will be restock? Cold shoulder Top.

    Thanks.

    Answer : [Re] Inquiry for the item from 236****

    Hi there you can make purchase for cold shoulder blouse in our blouse listing instead:
    https://www.qoo10.sg/item/OOTD-SG-LAST-CHANCE-TO-BUY-CLEARANCE-SALE-OOTD-SG/651329983

  • Question : Inquiry for the item from rei****Jun 09, 2019

  • Question : Inquiry for the item from squ****Feb 24, 2019

LAST CHANCE TO BUY!! CLEARANCE SALE!! OOTD_SG
LAST CHANCE TO BUY!! CLEARANCE SALE!! OOTD_SG
Item Q&A
  • Question : Inquiry related return and exchange from lac****Sep 03, 2019

    I use my old address in the shipping info, can i just return the item and reorder to be delivered on the right address?

    Answer : [Re] Inquiry related return and exchange from lac****

    Hi there your parcel is stated as delivered meaning someone already accepted the parcel. Do check again.

  • Question : Inquiry for the item from JT0****Jul 31, 2019

OOTD SG // 2019 Korean New Arrivals // Free Size Dress  Tops Jumpsuits // Buy 3 Free Qxpress
OOTD SG // 2019 Korean New Arrivals // Free Size Dress Tops Jumpsuits // Buy 3 Free Qxpress
Item Q&A
  • Question : Inquiry for the item from sim****Aug 27, 2019

    Hi,
    Is front tie shift dress is available? Or any restock?
    Thanks

    Answer : [Re] Inquiry for the item from sim****

    Hi there not at the moment for this design.

26/10/18 updates★Buy 3 Free Qxpress★NEW DESIGN!★Korean Fashion Series/★Womenswear★Kstyle★Dress/Top
26/10/18 updates★Buy 3 Free Qxpress★NEW DESIGN!★Korean Fashion Series/★Womenswear★Kstyle★Dress/Top
Item Q&A
  • Question : Inquiry for the item from est****Aug 23, 2019

    There is no option to choose the size?

    Answer : [Re] Inquiry for the item from est****

    Hi there this design is free sized. Do refer to the measurement on the listing.

  • Question : Inquiry related delivery from joj****Feb 22, 2019

★★Custom Wedding Tees 6/12/16★★ Sister and Brother T-Shirt/Wedding T-Shirts/Wedding Family Tees/Customise To Your Needs/Summerwear/Tops/Casual wear/Unisex/Fast Shipping/Customize/ SG Seller
★★Custom Wedding Tees 6/12/16★★ Sister and Brother T-Shirt/Wedding T-Shirts/Wedding Family Tees/Customise To Your Needs/Summerwear/Tops/Casual wear/Unisex/Fast Shipping/Customize/ SG Seller
Item Q&A
OOTD SG Bottom collection Pants/Culottes/Lounge wear/Everyday wear/Ladies Bottom
OOTD SG Bottom collection Pants/Culottes/Lounge wear/Everyday wear/Ladies Bottom
Item Q&A
  • Question : Inquiry for the item from jol****Aug 17, 2019

    Hi, would like to know whether does the printed strap pants fit waist size 30inch? As it is stated 12"-21", for lay fit size or waist size?

    Answer : [Re] Inquiry for the item from jol****

    Hi there sizes in listing are all based on flatlay and not the full circumference. Hope this helps!

  • Question : Inquiry for the item from Pin****May 14, 2019

    Is the pencil skirt with zip up opening?

    Answer : [Re] Inquiry for the item from Pin****

    Hi there, no there isn't any zip opening. It comes with an elastic waistband but do note that the design caters to a more slim fit figure cutting. Do refer to the size guide for detailed measurements. Hope this helps!

  • Question : Inquiry related delivery from kul****Mar 02, 2019

    Hi, May i know why my order is still under shipping requested after 1 week (ordered on 23 feb? Cart no. 125312043. Please advise thanks.

    Answer : [Re] Inquiry related delivery from kul****

    Hi there, this item is a pre order which will only arrive mid march. Please note, thank you!

  • Question : Inquiry for the item from xia****Feb 23, 2019

    Hi will will there be restock for olive belted culotte? Thanks :)

    Answer : [Re] Inquiry for the item from xia****

    Hi there thank you for your interest in our product! We are planning to bring in the product but not so soon, most likely in about a month's time..

  • Question : Inquiry for the item from des****Jan 16, 2019

    Will there be stock for stripe joggers?

    Answer : [Re] Inquiry for the item from des****

    sorry not at the moment

+View all Notice, FAQ, Q&A >>
★2019 NDP SET TEE ★★ Unisex/Kidswear/NDP/Tops/Casual/Blouse/Shirt/SG seller
★2019 NDP SET TEE ★★ Unisex/Kidswear/NDP/Tops/Casual/Blouse/Shirt/SG seller
Item Q&A
  • Question : Inquiry related delivery from nur****Aug 07, 2019

  • Question : Inquiry for the item from shi****Aug 02, 2019

    Hi. Design 9, do you sell only the top?

    Answer : [Re] Inquiry for the item from shi****

    Hi there we only have the unisex top for the same design but listed as design 11. Hope this helps!

    Question : [Re] Inquiry for the item from shi****

    Big logo design 11 price $5.90?

    Answer : [Re] Inquiry for the item from shi****

    And also is the cutting big? Cos I measure my 5y and 7y shoulder both 28cm and my 10y 31cm. Please advise which size should I take?

    Question : [Re] Inquiry for the item from shi****

    The cutting is normal. We suggest you check based on chest and length as we usually have no problem for fit.

  • Question : Inquiry related delivery from nur****Aug 03, 2019

  • Question : Inquiry for the item from sha****Aug 02, 2019

    The adult tee is female cutting or male cutting ?

    Answer : [Re] Inquiry for the item from sha****

    Hi there it is standard unisex cutting.

  • Question : Inquiry for the item from sha****Aug 02, 2019

    The design 11 is mens cutting or female cutting ?

    Answer : [Re] Inquiry for the item from sha****

    Hi there it is unisex cutting meaning male cutting.

+View all Notice, FAQ, Q&A >>
OOTD SG // 2019 Pattern Collection New Arrivals // Free Size Dress Tops // Buy 3 Free Qxpress
OOTD SG // 2019 Pattern Collection New Arrivals // Free Size Dress Tops // Buy 3 Free Qxpress
Item Q&A
  • Question : Inquiry for the item from chu****Jul 27, 2019

    Hi, would you restock Ruffle Keyhole Dress, Teal color please? Thanks!

    Answer : [Re] Inquiry for the item from chu****

    Hi there stocks have been updated, thanks!

  • Question : Inquiry for the item from lov****May 24, 2019

    Hi. Are the buttons functional for the Black Check crop top?

    Answer : [Re] Inquiry for the item from lov****

    Hi there, not they're not functional buttons.

★Custom Numbering Tees ★Kidswear/Adults Tee/ Numbering T-Shirts/ Kids T-Shirt/ T-Shirt/Top/ Unisex
★Custom Numbering Tees ★Kidswear/Adults Tee/ Numbering T-Shirts/ Kids T-Shirt/ T-Shirt/Top/ Unisex
Item Q&A
  • Question : Inquiry for the item from yin****Jul 21, 2019

  • Question : 關於運送ilo****會員的咨詢。Feb 12, 2019

    Why long time haven’t deliver?

    Answer : [Re] 關於運送ilo****會員的咨詢。

    Hi there,

    I am sorry i wont be able to track the delivery status for you. I seek your understanding that this is a normal mail thus there is no tracking service. We have no control over singpost once it is handled to them. however we do have a return address on all our parcel. If Singpost return the mail to us. we will keep u informed. Thanks!

    Question : [Re] 關於運送ilo****會員的咨詢。

    Still don’t have? Too long time already!
    This is for my friend birthday gift
    Now don’t have....
    Sad

    Answer : [Re] 關於運送ilo****會員的咨詢。

    Hi there,

    I am sorry i wont be able to track the delivery status for you. I seek your understanding that this is a normal mail thus there is no tracking service. We have no control over singpost once it is handled to them. however we do have a return address on all our parcel. If Singpost return the mail to us. we will keep u informed. Thanks!

  • Question : Inquiry for the item from jny****Dec 31, 2018

  • Question : Inquiry for the item from pii****Mar 02, 2018

    Hi. What side would you recommend for 1 & 3yos kid?

    Answer : [Re] Inquiry for the item from pii****

    Hi there, as each child size differs we recommend you to refer to the size guide closely. Thank you!

    Question : [Re] Inquiry for the item from pii****

    May i know u only have bigger size up to 2xl only?

    Answer : [Re] Inquiry for the item from pii****

    Hi there, our biggest size is 2XL only..

    Question : [Re] Inquiry for the item from pii****

    Is therw any chances take in bigger sizes? And is this 100% cotton? Is it stretchable? Thanks

    Answer : [Re] Inquiry for the item from pii****

    Hi there, not for now. It is 100% cotton and is slightly stretchable..

  • Question : Inquiry for the item from ahw****Mar 12, 2018

    hi the name word can put how many?

    Answer : [Re] Inquiry for the item from ahw****

    Hi there, it depends on the size of the shirt chosen also.
    Sizes 22 - 32; front 2" back 7"
    Sizes 34 - 2XL; front 3" back 10"
    As for digits only 2 number character only.

+View all Notice, FAQ, Q&A >>
1/2/19 new update★★QOO10SUPPRT★★CRAZY PRICE/Culottes/Lounge wear/pants/Ladies Bottom
1/2/19 new update★★QOO10SUPPRT★★CRAZY PRICE/Culottes/Lounge wear/pants/Ladies Bottom
Item Q&A
  • Question : Inquiry for the item from mar****Jul 22, 2019

    Hi you put the waistline of the culottes as 12”-21”.
    Surely you mean 24” - 42”, right?

    Also, do you have a physical shop where we can have a look at the culottes before ordering?

    Answer : [Re] Inquiry for the item from mar****

    Hi there, all our measurements are based on flatlay so it's only half the circumference. Most items are exclusive to qoo10, not all designs are sold at shop.

2/11/18 updates★Buy 3 Free Qxpress★NEW DESIGN!★Korean Fashion Series/★Womenswear★Kstyle★Wrap/Top
2/11/18 updates★Buy 3 Free Qxpress★NEW DESIGN!★Korean Fashion Series/★Womenswear★Kstyle★Wrap/Top
Item Q&A
★NEW ARRIVAL★Buy 3 Free Qxpress★BASIC/KINIT!★Daily Wear Basic series/★Womenswear★Kstyle★Dress/Tees
★NEW ARRIVAL★Buy 3 Free Qxpress★BASIC/KINIT!★Daily Wear Basic series/★Womenswear★Kstyle★Dress/Tees
Item Q&A
  • Question : Inquiry for the item from ade****Jul 09, 2019

    Is the side panel dress on black and grey being restocked?

    Answer : [Re] Inquiry for the item from ade****

    Hi there unfortunately we are not looking into restocking this series at the moment.

  • Question : Inquiry from sup****Jun 16, 2019

27/12/18 updates★Buy 3 Free Qxpress★NEW DESIGN!★Korean Fashion Series/★Womenswear★Kstyle★Blouse/Top
27/12/18 updates★Buy 3 Free Qxpress★NEW DESIGN!★Korean Fashion Series/★Womenswear★Kstyle★Blouse/Top
Item Q&A
  • Question : Inquiry related return and exchange from cre****May 24, 2019

  • Question : Inquiry related delivery from tse****Jan 19, 2019

    Hi seller. I ordered on 3rd Jan and I have no received it as of today.

    Answer : [Re] Inquiry related delivery from tse****

    Hi there, your item was shipped on the 3rd . Due to festive season,it will take longer than usual. We seek your understanding ink this . As we do have customer who only revive the items 2 weeks after.

    Question : [Re] Inquiry related delivery from tse****

    Hi, still yet to receive.

    Answer : [Re] Inquiry related delivery from tse****

    Hi sorry we just checked that you ordered for Front Tie Blouse, this shipment arrived this week and all front tie blouse orders were sent out on monday. We apologise for the long wait.

  • Question : Inquiry related delivery from won****Jan 23, 2019

    Hi, if I order now can I received by next week Friday?

    Answer : [Re] Inquiry related delivery from won****

    You may choose qxpress or store pickup to receive before cny

    Question : [Re] Inquiry related delivery from won****

    I only saw Qxpress delivery service... You have a shop? At where?

    Answer : [Re] Inquiry related delivery from won****

    is at bugis street

★★Customise Name  19/1/17★★ Kidswear/Adults Tee/Cartoon Tee//Kids Tee//SG fashion/Summer wear
★★Customise Name 19/1/17★★ Kidswear/Adults Tee/Cartoon Tee//Kids Tee//SG fashion/Summer wear
Item Q&A
  • Question : Inquiry related delivery from sea****May 15, 2019

    Hi need to order the Pokémon T-shirt’s with name for this weekend. Possible to request for urgent service? I need 6 of the T-shirts. Thanks

    Answer : [Re] Inquiry related delivery from sea****

    Hi there, thank you for your interest, unfortunately the earliest that the custom tees can reach us is on Tues which only then we can prepare to mail out to you.

  • Question : [About Item] Related InquiriesJan 04, 2017

    Just to reconfirm before order.. For pikachu.. The code is just "yellow" right?

    Answer : [Re] [About Item] Related Inquiries

    Hi there, for Pikachu it's Yellow :)
    Thank you for shopping with us!

  • Question : [About Item] Related InquiriesDec 20, 2016

    Hi. If I order today (pikachu design with customised name), can I receive by Friday? For 2 tee I will be entitled to the free speedpost?

    Answer : [Re] [About Item] Related Inquiries

    Hi friday can't receive it, because we need time sent to factory custom and need time to sent back to offic,.

  • Question : [Others] Related InquiriesDec 03, 2016

    romper designs. where can i see romper designs?

    Answer : [Re] [Others] Related Inquiries

    Hi there,
    item code 442803494 for romper listing,you can searching it, thanks.

  • Question : Name inputNov 23, 2016

    Dear seller the system leaves us no choice but to input the name even if we chose no printing. It expects us to fill in all sections before we can proceed. Please check the ordering system. Thanks

    Answer : [Re] Name input

    Hi there,
    The system of customise is like that. When you purchase you chose no printing(None), after that you must put something inside the last select, then you order can just be done. So like that we will no printing anything for you, thanks .

+View all Notice, FAQ, Q&A >>
13/2/19 updates★Buy 3 Free Qxpress★NEW DESIGN!★Korean Fashion Series/★Womenswear★Kstyle★Dress/Top
13/2/19 updates★Buy 3 Free Qxpress★NEW DESIGN!★Korean Fashion Series/★Womenswear★Kstyle★Dress/Top
Item Q&A
  • Question : Inquiry for the item from ann****May 10, 2019

    is the strap adjustable ?

    Answer : [Re] Inquiry for the item from ann****

    Hi there, nope it's not! Just stretchable..

★★NEW WOMEN ACTIVE WEAR (New Update 28/2/2017)★★ /Shorts/Yoga Pants/Sportsbra/Sportswear/Legging
★★NEW WOMEN ACTIVE WEAR (New Update 28/2/2017)★★ /Shorts/Yoga Pants/Sportsbra/Sportswear/Legging
Item Q&A
  • Question : Inquiry for the item from eve****Oct 31, 2018

    Sports bra have removable pads?

    Answer : [Re] Inquiry for the item from eve****

    Hi there, nope they don't!

    Question : [Re] Inquiry for the item from eve****

    Hi!! U mean pads are non removable ??

    Answer : [Re] Inquiry for the item from eve****

    Yup non removable!

30/10/2018 updates★Buy 3 Free Qxpress★NEW DESIGN!★Slip Cardigan★Womenswear★Kstyle★Outerwear
30/10/2018 updates★Buy 3 Free Qxpress★NEW DESIGN!★Slip Cardigan★Womenswear★Kstyle★Outerwear
Item Q&A