Q&A board

Q & A Lists
Item Question & Answer
Kids-Teenagers 2-16 Yrs Old Winter Thermal Wear Gloves Beanie★Wool Socks★Gloves★Warmer★ Jacket★
Kids-Teenagers 2-16 Yrs Old Winter Thermal Wear Gloves Beanie★Wool Socks★Gloves★Warmer★ Jacket★
Item Q&A
  • Question : Inquiry related return and exchange from yow****Oct 21, 2019

  • Question : Inquiry for the item from joy****Oct 17, 2019

    Hi Seller, I am interested in some of the winter clothes but I am not too sure of the sizes. Can we go down to your location and purchase?

    Answer : [Re] Inquiry for the item from joy****

    dear buyer,

    i am currently traveeling in canada till 24th oct.

    Please come by our place at serangoon gardens, 10 braemar Drive S559414. we are available 8am - 8 pm everyday and and please watsapp me at 9616 3333 before you make your way to myhouse.

    many thanks & best regards, ORTE

    Question : [Re] Inquiry for the item from joy****

    Sure. I will WhatsApp u when u r back. Happy holiday!

  • Question : Inquiry for the item from Jul****Aug 22, 2019

    Hi, your kids winter jacket is it ultralight with down fillings? Any other colours available? Can exchange if size don’t fit? Thanks

    Answer : [Re] Inquiry for the item from Jul****

    dear buyer, we have blue , black and pink. it is ultra ligjt and stuff with cotton filling in gaps. you can come down our place to change if the size does not fit. many thanks.

  • Question : Inquiry for the item from da.****Jul 12, 2019

    Hi seller, can i check whether is the inner wear enough for my 2.5 and 4.5 years old kids in autumn (5-18 degree), or they need thermal wear? Thanks!

    Answer : [Re] Inquiry for the item from da.****

    hi, we strongly recommend thermal wear for below 15 degrees. This is to prevent the cold wind to enter the body which will cause winter cold. Many thanks

  • Question : Inquiry for the item from mit****Jul 04, 2019

+View all Notice, FAQ, Q&A >>
[ORTE] Winter Shawl Sale★Pure Wool Socks $4★Winter Gloves★Boots Storage Bag★Scarf★Express Shipping★
[ORTE] Winter Shawl Sale★Pure Wool Socks $4★Winter Gloves★Boots Storage Bag★Scarf★Express Shipping★
Item Q&A
  • Question : Inquiry related delivery from rub****Oct 21, 2019

    hi, can pls adv sizes of winter socks for trio color and japanese high cut?

    Answer : [Re] Inquiry related delivery from rub****

    hi hi its ladies size upto size 8. many thanks

  • Question : Inquiry for the item from Toh****Oct 16, 2019

    I have a few items to buy. Do you have an office to visit?

    Answer : [Re] Inquiry for the item from Toh****

    dear buyer, we are at 10 braemar drive S559414, however, i am in canada now, will be only back next friday in case u need someone to explain the products.

  • Question : Inquiry for the item from pei****Oct 07, 2019

    Hi, which is the warmest sock you have and what is the minimum degree it can withstand? Looking for both men and women's, size 42 and 34 respectively. 0

    Answer : [Re] Inquiry for the item from pei****

    dear buyer, please buy the "super thick 100% wool socks". It can go as low as -20 degrees termperature. Many thanks for yr support.

    Question : [Re] Inquiry for the item from pei****

    Ok thanks! Do you have any pure wool beanies as well, or any beanies you can recommend for extreme cold weather? What is the minimum temperature it can withstand?

    Answer : [Re] Inquiry for the item from pei****

    hi we have one which is for extreme cold temperatute. please find below link, and please consider "beanie and neck warmer design 05" for very cold weather usage. Many thanks in advance.

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=562842537

  • Question : Inquiry for the item from znt****Oct 08, 2019

    Hi, wat temp is ur smart winter gloves suitable for? Thanks.

    Answer : [Re] Inquiry for the item from znt****

    dear buyer, for the PU Leather Series of gloves , can go down to minus 15 degress, for the Felt Series of gloves, can go down to minus 5 degress temperate. Many thanks.

  • Question : Inquiry for the item from xiu****Oct 01, 2019

+View all Notice, FAQ, Q&A >>
Kids Adult Winter Thermal Wear ♥Down Jackets♥Travel upto -10 degrees♥Wool Pyjamas♥Express Shipping
Kids Adult Winter Thermal Wear ♥Down Jackets♥Travel upto -10 degrees♥Wool Pyjamas♥Express Shipping
Item Q&A
  • Question : Inquiry for the item from alo****Oct 19, 2019

    Hi
    Pl recommended size for both types of thermal sets which u have- men 179cm , 65kg. Tks

    Answer : [Re] Inquiry for the item from alo****

    hihi , i will recommend xl for both thermal wears. many thanks

    Question : [Re] Inquiry for the item from alo****

    Tks

    Answer : [Re] Inquiry for the item from alo****

    Hi, is it possible to see the thermal at your shop/place?tks

    Question : [Re] Inquiry for the item from alo****

    dear buyer, please come by our place at serangoon gardens, 10 braemar Drive S559414. we are available 8am - 8 pm everyday and and please watsapp me at 9616 3333 before you make your way to myhouse.
    in case u need someone to intro the products , i will be back from canada this friday.


    many thanks & best regards, ORTE

    Answer : [Re] Inquiry for the item from alo****

    👌

    Question : [Re] Inquiry for the item from alo****

    thanks

  • Question : Inquiry for the item from sta****Oct 15, 2019

  • Question : Inquiry related delivery from bre****Oct 13, 2019

  • Question : Inquiry for the item from all****Sep 14, 2019

    Can I check if the glove for kids has touch screen function?

    Answer : [Re] Inquiry for the item from all****

    dear buyer, i am sorry the kids gloves does not come with touch screen function. please find below link with kids gloves with touch function.

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=562795344

    Under this listing, please consider kids glove design 2 or teenagers SMART gloves for touch sreeen suitabilty.

    Best regards, ORTE


  • Question : Inquiry for the item from ram****Sep 04, 2019

    Possible to ship by Friday? Do u have a physical shop?

    Answer : [Re] Inquiry for the item from ram****

    hi, u can recieved by sat at earliest,if not monday if u buy today.
    For all Self collection and payment upon collection, please come by our place at serangoon gardens, 10 braemar Drive S559414. we are available 8am - 8 pm everyday and and please watsapp me at 9616 3333 before you make your way to my house.
    many thanks & best regards, ORTE


+View all Notice, FAQ, Q&A >>
Sale★ Wool Winter Travel Shawl Socks★Kids Thermal Wear ★Gloves Beanie★Neck Warmer★Express Shpg
Sale★ Wool Winter Travel Shawl Socks★Kids Thermal Wear ★Gloves Beanie★Neck Warmer★Express Shpg
Item Q&A
  • Question : Inquiry for the item from 233****Oct 19, 2019

    Hi
    Is the thermal wear for men elastic?

    Thanks.

    Answer : [Re] Inquiry for the item from 233****

    hihi, yes. its pretty elastc if u choose the premium 3 layer. many thanks

  • Question : Inquiry for the item from Cry****Oct 17, 2019

    Hi , can I check if the kids thermal design 2 (plain) can withstand -10 degree weather?

    Answer : [Re] Inquiry for the item from Cry****

    hi, yes. its for very cold temperatue. best regards, ORTE

  • Question : Inquiry from 262****Oct 16, 2019

  • Question : Inquiry for the item from jea****Oct 13, 2019

    Hi seller, may I know wool neck warmers design 2 "White" will restock?

    Answer : [Re] Inquiry for the item from jea****

    dear buyer, the neck warmer only comes in off white, thus we have named it beige inorder to prevent any mistunderstanding. many thanks.

  • Question : Inquiry for the item from Sun****Oct 04, 2019

    Hi

    For your socks you mentioned it’s made of wool material. Can I confirm is it really wool and from which country? Cos wool can be really expensive. Thanks.

    Answer : [Re] Inquiry for the item from Sun****

    dear buyer, for design 01 & 03 is artifical polyester wool + sheep wool mix. for design 2 is natural angora wool. We keep our margins very low so that the price is competitive. For shops , they mark up 1000% and sell to their customers cos its an seasonal item. best reagards.

+View all Notice, FAQ, Q&A >>
SALE♥PLUS SIZE SPORTS GYM WEAR♥YOGA LEGGINGS♥SPORTS BRA♥ SHORTS♥TOP♥ RUNNING♥XL-XXXXL♥EXPS DELY
SALE♥PLUS SIZE SPORTS GYM WEAR♥YOGA LEGGINGS♥SPORTS BRA♥ SHORTS♥TOP♥ RUNNING♥XL-XXXXL♥EXPS DELY
Item Q&A
  • Question : Inquiry for the item from daw****Oct 18, 2019

    I'm interested in your design 19 and 22. I am wearing size XXXL. But you put free size, Is it big enough?

    Answer : [Re] Inquiry for the item from daw****

    hi yes, it will fit nicely. many thnaks

  • Question : Inquiry related return and exchange from jts****Sep 08, 2019

  • Question : Inquiry for the item from fel****May 18, 2019

    M size can order design 17?

    Answer : [Re] Inquiry for the item from fel****

    hi, afraid not. this is plus size

  • Question : Inquiry for the item from arl****Apr 22, 2019

[ORTE]Sports Wear Sale★Sports Bra★Yoga Pants★Shorts★Leggings★Gym Wear★Thighs★Express Delivery
[ORTE]Sports Wear Sale★Sports Bra★Yoga Pants★Shorts★Leggings★Gym Wear★Thighs★Express Delivery
Item Q&A
  • Question : Inquiry for the item from jen****Oct 18, 2019

  • Question : Inquiry for the item from xwl****Oct 18, 2019

  • Question : Inquiry for the item from yan****Oct 07, 2019

  • Question : Inquiry related return and exchange from mum****Sep 15, 2019

  • Question : Inquiry for the item from 240****Aug 19, 2019

    Item received sometime ago, but only yesterday when i wanted to wear it and found the WHITE spot as per photo attach.

    Please advise what should i do. ???? (Return for refund)

    Answer : [Re] Inquiry for the item from 240****

    dear buyer, u can return us for exchange. our mailing address is 10 braemar drive S559414.

    Question : [Re] Inquiry for the item from 240****

    HOW TO RETURN ??? WHO PAID FOR POSTAGE CHARGES??

    Answer : [Re] Inquiry for the item from 240****

    Dear Buyer,
    For all exchanges, please come by our place at serangoon gardens, 10 braemar Drive S559414. we are available 8am - 8 pm everyday and and please watsapp me at 9616 3333 before you make your way to myhouse.
    many thanks & best regards, ORTE

+View all Notice, FAQ, Q&A >>
PLUS SIZE SPORTS WEAR♥PREMIUM YOGA PANTS♥GYM BRA♥SHORTS THIGHS ♥TOP♥TUBE♥XXL-XXXXL♥FAST DELIVERY
PLUS SIZE SPORTS WEAR♥PREMIUM YOGA PANTS♥GYM BRA♥SHORTS THIGHS ♥TOP♥TUBE♥XXL-XXXXL♥FAST DELIVERY
Item Q&A
  • Question : Inquiry for the item from flo****Oct 12, 2019

    Hi Seller,
    For item top design 7, stated STRECTABLE UPTO 122CM but upon selection of size shown only FREE SIZE, so actually what the size is ?

    Answer : [Re] Inquiry for the item from flo****

    hi hi , its PLUS free size. the actual item is ard 3xl to 4 xl. many thanks

  • Question : Inquiry for the item from Ini****Oct 12, 2019

  • Question : Inquiry for the item from ycl****Aug 13, 2019

  • Question : Inquiry for the item from tri****Aug 11, 2019

    Do you have this item in non-plus size?

    Answer : [Re] Inquiry for the item from tri****

    dear buyer, we have in non plus sizes in our shop. please find below listing: -

    https://www.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=649202988

    https://www.qoo10.sg/item/ORTE-SPORTS-WEAR-SALE-SPORTS-BRA-YOGA-PANTS-SHORTS-LEGGINGS/642241209

    many thanks.

  • Question : Inquiry for the item from 262****Jul 25, 2019

+View all Notice, FAQ, Q&A >>
[ORTE] New Arrvl Bag Charms★Key Chain★Handbags★Pouch★Express Delivery★Over 50  Designs
[ORTE] New Arrvl Bag Charms★Key Chain★Handbags★Pouch★Express Delivery★Over 50 Designs
Item Q&A
  • Question : Inquiry for the item from ric****Sep 29, 2019

    Have stock for design 01 no 4 ?

    Answer : [Re] Inquiry for the item from ric****

    hihi, rodeo is all in stocks. many thanks.

    Question : [Re] Inquiry for the item from ric****

    What colour is 03 and 04 ?

    Answer : [Re] Inquiry for the item from ric****

    hi black.

  • Question : Inquiry for the item from sop****May 02, 2018

    Dear seller may I know the size of design 12 no.2

    Answer : [Re] Inquiry for the item from sop****

    hi, i am replied. many thanks

  • Question : Inquiry for the item from sop****May 02, 2018

    Dear seller may I know the size of design 12 no.2

    Answer : [Re] Inquiry for the item from sop****

    dear buyer, its abt 14 cm in height. many thanks

  • Question : sizeApr 30, 2018

    hi, may I know the size of design 15?

    Answer : [Re] size

    dear buyer, its small size. ard 12 cm in height

Sports Wear Sale★Sports Shorts★Yoga Pants★Leggings★Gym Skirt★Safety Thighs★Express Delivery
Sports Wear Sale★Sports Shorts★Yoga Pants★Leggings★Gym Skirt★Safety Thighs★Express Delivery
Item Q&A
  • Question : Inquiry for the item from yan****Oct 07, 2019

  • Question : Inquiry for the item from ivy****Oct 07, 2019

    Hi, i need it urgently..able to deliver by 9 oct?

    Answer : [Re] Inquiry for the item from ivy****

    hi hi, earliest will be thurs delivery if u order before 2 pm today.

  • Question : Inquiry for the item from mui****Jul 13, 2019

    Hi can I chk the hip width for S and M size for Legging pants 22? Is this stretchable?
    Can I also chk if i order now Danni received by Friday 19jul

    Answer : [Re] Inquiry for the item from mui****

    dear buyer, u can definitely received by friday if u buy today and leggings is very stretchable, many thnaks.

    Question : [Re] Inquiry for the item from mui****

    Thanks you. I have placed my order. Cart ref 128210758. Kindly assist to process.

    Answer : [Re] Inquiry for the item from mui****

    thanks very much for your support.

Small-Medium Dog Clothes $3.90♥Dog Leash+Harness♥Factory Price upto 90% CHEAPER ♥Free delivery
Small-Medium Dog Clothes $3.90♥Dog Leash+Harness♥Factory Price upto 90% CHEAPER ♥Free delivery
Item Q&A
  • Question : Inquiry for the item from shi****Oct 07, 2019

    Hi

    What size for toy poodles about 2kg weigh

    Answer : [Re] Inquiry for the item from shi****

    hi hi, that will be in S-M size depending of body built. but i think its very likely S size. many thanks

  • Question : Inquiry for the item from ang****Jul 02, 2018

    Hi. I have a dog that weighs 34lb.... is L size too small? Do u have any clothing that has XL?

    Answer : [Re] Inquiry for the item from ang****

    hi, yes, its too small. sorry.

    Question : [Re] Inquiry for the item from ang****

    Hi, do u still do luggage cover?

    Answer : [Re] Inquiry for the item from ang****

    hi i am sorry we already stop making those with names on it.

    Question : [Re] Inquiry for the item from ang****

    Oh gosh, why? I find that really good and unique.. i was like hoping to get it again.

    Answer : [Re] Inquiry for the item from ang****

    hehhe . the margins are very little and if any mistakes made, we cant resell the luggage cover. so we decided to stop . our apologies.

    Question : [Re] Inquiry for the item from ang****

    But will you be doing it for me for the last time out of goodwill? It really meant alot to me and unique.

    Answer : [Re] Inquiry for the item from ang****

    i am sorry, we cant. we already stopped the JV with our chinese counter part factory.

  • Question : Rainbow Collar and LeashJan 25, 2018

    Hi, I am unnable to select it. Is it out of stock?

    Answer : [Re] Rainbow Collar and Leash

    hi yes , it is out of stocks already

  • Question : About RefundApr 28, 2017

    Dear Sir/Madam,

    I have sent the items in Cart no. : 109330690 back to you and ordered the correct sizes which I have received. Could I have a refund for the returned items asap? Thanks.

    Constance

    Answer : [Re] About Refund

    dear buyer, can u pls tell me the amount to refund and also your posb account pls?

  • Question : request for product exchangeMar 24, 2017

    Dear Sir/Madam,

    Sent items a bit small for my dog. Can I change to M size for both items? Thanks.

    Answer : [Re] request for product exchange

    Dear Buyer,
    For all exchanges, please come by our place at serangoon gardens, 10 braemar Drive S559414. we are available after 8 pm weekdays and and please watsapp me at 9616 3333 before you make your way to myhouse.
    many thanks & best regards, ORTE

+View all Notice, FAQ, Q&A >>
Luxury Pouch★Cosmetics Bag★Handbag★Lunch Pouch★Bag Charms★ Express Delivery★Over 50 Designs
Luxury Pouch★Cosmetics Bag★Handbag★Lunch Pouch★Bag Charms★ Express Delivery★Over 50 Designs
Item Q&A
  • Question : Inquiry for the item from pau****Oct 05, 2019

    any restock for item 75

    Answer : [Re] Inquiry for the item from pau****

    hi hi, i am afraid the series is no longer in production

  • Question : Inquiry for the item from ing****Sep 28, 2019

    Dear seller,
    May I know Are thay Authentic ???

    Thanks in advance!

    Answer : [Re] Inquiry for the item from ing****

    Dear buyer, these are just perfume freebies or design on its own. hope it clarifies. we are not selling any brand names.

  • Question : Inquiry related delivery from joa****Aug 27, 2019

    hi if order today can I get by Thursdays?
    any self collect

    Answer : [Re] Inquiry related delivery from joa****


    Dear Buyer,
    For all Self collection and payment upon collection, please come by our place at serangoon gardens, 10 braemar Drive S559414. we are available 8am - 8 pm everyday and and please watsapp me at 9616 3333 before you make your way to my house.
    many thanks & best regards, ORTE

  • Question : Inquiry related return and exchange from goh****Aug 20, 2019

  • Question : Inquiry for the item from 242****Jun 17, 2019

    I refer to cosmetic bag Item 4. It states the dimension of 26 x 26 x 13cm. However, the picture shows a rectangular bag. Please confirm if the dimension is correct.

    Answer : [Re] Inquiry for the item from 242****

    dear buyer, we have a typo there its ard 26 x 16 x 13 cm . many thanks.

+View all Notice, FAQ, Q&A >>
Crazy Sale★Flat Price★Men Women Socks Bundle★Korean Fashion★Quality★Korean Jap Designs★Express Shpg
Crazy Sale★Flat Price★Men Women Socks Bundle★Korean Fashion★Quality★Korean Jap Designs★Express Shpg
Item Q&A
  • Question : Inquiry for the item from 244****Sep 29, 2019

    HI, may I aks if I'm able to customize which design I want? for example, I would like 15 pairs of C socks and 15 pairs of S socks under the women sock bundle W52?

    Answer : [Re] Inquiry for the item from 244****

    hi i am sorry we can not do that. we only sell in fixed bundles. many many thanks

  • Question : Inquiry for the item from Fis****May 13, 2019

    Hi may I know if the woman socks can fit well for EU34 or UK2? Looking at those socks that have the anti slip at the back. Thanks.

    Answer : [Re] Inquiry for the item from Fis****

    Dear buyer, 1) the woman socks can fit upto us size 7.5. 2) u have to refer to the pictures for those with the anti slip at the back. Best Regards.

  • Question : Inquiry for the item from lov****May 08, 2019

    Hi, is this anti slip?

    Answer : [Re] Inquiry for the item from lov****

    hi , i am afraid they are not. manythanks in advance.

  • Question : Inquiry related delivery from lhz****Apr 14, 2019

    how long is the estimated delivery?thx

    Answer : [Re] Inquiry related delivery from lhz****

    Dear Buyer,
    for your guidance, singpost will take 4-7 working days to deliver the parcel into your letterbox during this peak season . We expect you to receive the parcel within this/ next week
    many thanks & best regards, ORTE

  • Question : Inquiry for the item from ala****Mar 26, 2019

+View all Notice, FAQ, Q&A >>
Sale★Men Socks Bundle★Ankle Socks★Invisible Sock★Cheapest★Best Quality★Korean Jap Design ★Exprs Shpg
Sale★Men Socks Bundle★Ankle Socks★Invisible Sock★Cheapest★Best Quality★Korean Jap Design ★Exprs Shpg
Item Q&A
  • Question : Inquiry related delivery from roy****Sep 28, 2019

    Buy today possible to deliver by Monday? Cos I be away overseas..

    Answer : [Re] Inquiry related delivery from roy****

    dear buyer,i am afraid we will need at least 2 working days to deliver to yr doorstep. many thanks

  • Question : Inquiry from bee****Jun 28, 2019

    I wanted to place order but encounter error code 10018.
    Pls advise.

    Answer : [Re] Inquiry from bee****

    hi, its seems working fine on my ends. maybe if u wanna try again please. many thanks

  • Question : Inquiry for the item from got****Apr 25, 2019

  • Question : Inquiry for the item from Ang****Dec 20, 2018

    Socks came in different design from what I’ve chosen. Can do a refund or exchange?

    Answer : [Re] Inquiry for the item from Ang****

    hi, we are so sorry, can u take a picture for verifcation purpose. many thankls

    Question : [Re] Inquiry for the item from Ang****

    Possible to do an exchange or refund?

    Answer : [Re] Inquiry for the item from Ang****

    hi this is socks design 11. .can u tell me the issue or the difference please?

    Question : [Re] Inquiry for the item from Ang****

    According to the photos u posted it’s suppose to be smth like boat socks. But end up it’s ankle socks

    Answer : [Re] Inquiry for the item from Ang****

    hi, the packaging looks like a boat socks.. but its actually all ankles socks. i hope its clarifies.

    Question : [Re] Inquiry for the item from Ang****

    Oh den do u have boat shoes so I can make an exchange? I don’t mind paying for postage

    Answer : [Re] Inquiry for the item from Ang****

    hi, that will be design 22 with a top up of $3 dollars and postage of $1.10 . aprpeciate also if u can return us the socks before we will do the mailing. many thanks in advancce.

  • Question : Inquiry for the item from Jan****Dec 21, 2018

+View all Notice, FAQ, Q&A >>
Men Sports Wear Sale★Gym Wear★Gym Weights Towel★Compression Wear★Running Gear★70% Cheaper★
Men Sports Wear Sale★Gym Wear★Gym Weights Towel★Compression Wear★Running Gear★70% Cheaper★
Item Q&A
  • Question : Inquiry for the item from ric****Sep 27, 2019

    Leggings design 01, what is the waist size for XXXL? Can suit to what waist size?

    Answer : [Re] Inquiry for the item from ric****

    hihi, thats maximum 67cm x 2 for XXXL size.

    Question : [Re] Inquiry for the item from ric****

    Thank you

    Answer : [Re] Inquiry for the item from ric****

    u are most welcome

  • Question : Inquiry related return and exchange from viv****Jul 25, 2019

  • Question : Inquiry related return and exchange from 241****Jul 06, 2019

    Hi,

    If the T-shirt does not fit can return or exchange?

    Thanks you.

    Answer : [Re] Inquiry related return and exchange from 241****

    Dear Buyer,
    For all exchanges, please come by our place at serangoon gardens, 10 braemar Drive S559414. we are available 8am - 8 pm everyday and and please watsapp me at 9616 3333 before you make your way to myhouse.
    many thanks & best regards, ORTE

PLUS SIZE XL-XXXXL Sale♥Quality Leggings Pants♥Bra♥Tubes♥Shorts♥ Panties♥ Office Wear♥Exprss Shpg
PLUS SIZE XL-XXXXL Sale♥Quality Leggings Pants♥Bra♥Tubes♥Shorts♥ Panties♥ Office Wear♥Exprss Shpg
Item Q&A
  • Question : Inquiry for the item from ger****Sep 22, 2019

  • Question : Inquiry related return and exchange from soh****Sep 09, 2019

  • Question : Inquiry related return and exchange from 233****Jul 15, 2019

  • Question : Inquiry related delivery from 239****May 21, 2019

  • Question : Inquiry for the item from ali****Feb 22, 2019

+View all Notice, FAQ, Q&A >>
[ORTE] Sale★Unique High Quality Elastic Luggage Cover Protector★Best Quality★Unique Designs★
[ORTE] Sale★Unique High Quality Elastic Luggage Cover Protector★Best Quality★Unique Designs★
Item Q&A
  • Question : Inquiry for the item from 233****Aug 30, 2019

    Hi, the dimension of my luggage is as folows:
    26.8" (H) 18.7" (W) 10.8" (D)

    Please can you advise if I should get M or XL?

    Answer : [Re] Inquiry for the item from 233****

    hihi, M size will be suffice. Many thanks.

  • Question : Inquiry for the item from liz****Aug 10, 2019

    Hi seller, is the luggage cover–color series comes with the zip or velco?

    Answer : [Re] Inquiry for the item from liz****

    hi, the premium series all comes with ZIP. many thanks

  • Question : Inquiry for the item from maa****Jul 18, 2019

  • Question : Inquiry for the item from lee****Jul 13, 2019

  • Question : Inquiry for the item from lee****Jul 13, 2019

    Hi seller which design has the side handle opening on the left? Or both side? Thanks

    Answer : [Re] Inquiry for the item from lee****

    Dear buyer, the premium designs have opening on both sides. many thanks

+View all Notice, FAQ, Q&A >>
Winter items BLW $10♥Premium Wool Cap+Beanie♥Neck Warmer♥Winter♥Perfect Travel Accessories♥Fast Del
Winter items BLW $10♥Premium Wool Cap+Beanie♥Neck Warmer♥Winter♥Perfect Travel Accessories♥Fast Del
Item Q&A
  • Question : Inquiry for the item from jo8****Aug 20, 2019

    Hi, i realised the colour is bit light. Possible to change to black?

    Answer : [Re] Inquiry for the item from jo8****

    dear buyer,
    For all exchanges, please come by our place at serangoon gardens, 10 braemar Drive S559414. we are available 8am - 8 pm everyday and and please watsapp me at 9616 3333 before you make your way to myhouse.
    many thanks & best regards, ORTE

    Question : [Re] Inquiry for the item from jo8****

    Thks. I'm in the West. This is bit far. I have to arrange

    Answer : [Re] Inquiry for the item from jo8****

    awat yr news. thanks

    Question : [Re] Inquiry for the item from jo8****

    Can I come this Sunday? Afternoon

    Answer : [Re] Inquiry for the item from jo8****

    hi sure. many thanks

  • Question : Inquiry related delivery from lad****Jan 06, 2019

    Hi

    If I order today, can I receive item on next Friday (11/1/2019)?

    Answer : [Re] Inquiry related delivery from lad****

    hi,
    yes, if u choose qxpress delivery option. many thanks.

  • Question : Inquiry for the item from Sed****Dec 02, 2018

    Hi , If I order today via qexpress , when can I receive the item ? I need it by Saturday latest

    Answer : [Re] Inquiry for the item from Sed****


    hi, if u choose qxpress express, courier will take ard 3 working days to your doorstep. many thanks
    Best regards, ORTE

  • Question : Inquiry for the item from yyi****Nov 17, 2018

    Hi I would like to find out if you will be restocking the beanie design 1 pink version?

    Answer : [Re] Inquiry for the item from yyi****

    Dear buyer, we will restock in 2 weeks time ard end nov. many thanks very much.

  • Question : Inquiry for the item from yuc****Nov 15, 2018

+View all Notice, FAQ, Q&A >>
Premium Kids Boy Girl Children Teenagers Socks Bundle★1-16 Years Old★100% Cotton★Japanese Korean★
Premium Kids Boy Girl Children Teenagers Socks Bundle★1-16 Years Old★100% Cotton★Japanese Korean★
Item Q&A
  • Question : Inquiry for the item from eve****Aug 26, 2019

    Hi I just received my order. I placed order for age 1-3 but e socks i received very obvious is for age 6 and above! May i know how to do exchange? pls contact me at 98774803.

    Answer : [Re] Inquiry for the item from eve****

    dear buyer, we are so sorry. do u mind coming down for an exchange if possible.
    For all exchanges, please come by our place at serangoon gardens, 10 braemar Drive S559414. we are available 8am - 8 pm everyday and and please watsapp me at 9616 3333 before you make your way to myhouse.
    many thanks & best regards, ORTE

  • Question : Inquiry for the item from j_a****Jun 23, 2019

  • Question : Inquiry for the item from ska****Jun 09, 2019

    When will stock for design 57 (3 to 6 yo) come in again?

    Answer : [Re] Inquiry for the item from ska****

    dear buyer, i am sorry, supplier has already stopped production of this series. sorry for the outcome

  • Question : Inquiry for the item from lsy****May 19, 2019

    Hi $9.90 bundle socks meaning how many pairs?

    Answer : [Re] Inquiry for the item from lsy****

    dear buyer, its a bundle of 5 pairs. many thanks

  • Question : Inquiry for the item from elv****Mar 25, 2019

    Hi seller,

    Used to buy lots baby stuff from you. Your socks all so cute.

    Can I reco for anti slip socks? The demand is there, esp with the indoor playground mushrooms ard the island. I have hard time finding anti slip socks for my girl with 17cm feet.

    Will definitely patronise if you supply :=)

    Answer : [Re] Inquiry for the item from elv****

    hi hi , thanks for yr support and will source for the same., best regards, ORTE

+View all Notice, FAQ, Q&A >>
Crazy Sale-All Blw $10★Sports Wear★Shorts★Sports Bra★Yoga Pants★Gym Leggings★Dri Fit Top★T-Shirts★
Crazy Sale-All Blw $10★Sports Wear★Shorts★Sports Bra★Yoga Pants★Gym Leggings★Dri Fit Top★T-Shirts★
Item Q&A
  • Question : Inquiry for the item from wei****Aug 26, 2019

  • Question : Inquiry for the item from aga****Aug 01, 2019

    Hi, for item Design 29 and 30, is this material elastic, that is stretchable? Is it breathable, that is not hot when wearing? Thanks.

    Answer : [Re] Inquiry for the item from aga****

    hi, the cutting is loose fit. Also its cotton polyester which has a little thickness and strengt. its not the stockings material type or pure cotton type.

Sale★Best Selling Jewelry★Necklace★925 Silver Ear Rings★ Bracelet★Rings★Free Delivery
Sale★Best Selling Jewelry★Necklace★925 Silver Ear Rings★ Bracelet★Rings★Free Delivery
Item Q&A
  • Question : Inquiry from shi****Aug 22, 2019

  • Question : Inquiry for the item from kim****Jul 25, 2019

    Are all your earrings n necklace also 925 silver?

    Answer : [Re] Inquiry for the item from kim****

    hi, u will have to choose 925 silver needle ear rings for the 925 needles for the ears. for the rest, its made of alloy. many thanks

  • Question : Inquiry related return and exchange from may****May 23, 2019

  • Question : Inquiry related return and exchange from ewe****Feb 20, 2019

    I received the earrings but it is broken. Seller has contacted via whatapps and agreed to send a replacement. But havent received it till then. (Order id: 287526953)

    Answer : [Re] Inquiry related return and exchange from ewe****

    dear buyer , can we have the order number to trace pelase?

    Question : [Re] Inquiry related return and exchange from ewe****

    Order id: 287526953

    Answer : [Re] Inquiry related return and exchange from ewe****

    dear buyer, we will refund u the ear rings and also please advise yr mobile so that we can paylah u. best regards, sorry for the trouble we caused. best regards, ORTE

  • Question : Inquiry related delivery from Lay****Feb 21, 2019

+View all Notice, FAQ, Q&A >>
[ORTE] Sale ON★Travel Bag★Backpack★Pouch★Luggage Organizer★TSA Locks★ Luggage Bag★Express Delivery
[ORTE] Sale ON★Travel Bag★Backpack★Pouch★Luggage Organizer★TSA Locks★ Luggage Bag★Express Delivery
Item Q&A
  • Question : Inquiry related delivery from 262****Jun 14, 2019

    您好 我们专业是做 中国到马来西亚 新加坡 空运快递 海运公司
    联系方式 ;收件地址【广州市白云区黄石街江夏北中路16号强盛商务大厦G栋123室】
    收件人名字 【太阳】
    手机18102212580 15360812580 固定电话020-26272580 邮编510420
    q:654659305
    淘宝旺旺ID;太阳258981
    weixin号; taiyang99580

    Answer : [Re] Inquiry related delivery from 262****

    谢谢

  • Question : Mesh passport holderOct 09, 2018

    Hi Seller,

    What's the size of the holder, your dark red does it mean wine / maroon color ?

    Regards
    Joyce

    Answer : [Re] Mesh passport holder

    hi, its means wine red . size is ard 10 x 16 cm

  • Question : Inquiry for the item from new****Mar 24, 2017

    For the latch on travel bag, when will u restock for black and dark blue?

    Answer : [Re] Inquiry for the item from new****

    hi, we will restock the black by tomorrow. many thansk for yr support. best regards , ORTE

    Question : [Re] Inquiry for the item from new****

    Hi, is it restocked. checked on sunday (2 Apr) and it's still not available.

    Answer : [Re] Inquiry for the item from new****

    hi, it is restocked today. we are so sorry.

  • Question : Urgent pick up.Oct 27, 2016

    Please contact me if urgent pickup is available. Thank you!

    Answer : [Re] Urgent pick up.


    hi , yes you can. we are 10 braemar drive S559414 . we are available after 8 pm tomorrow. please watsapp me at 9616 3333 before u make yr way to my place.

  • Question : Hi, can i pick up the item by myself tomorrow?Oct 26, 2016

    Hi, can i arrange to pick up the item urgently tonorrow?

    Answer : [Re] Hi, can i pick up the item by myself tomorrow?

    hi , yes you can. we are 10 braemar drive S559414 . we are available after 8 pm tomorrow.

+View all Notice, FAQ, Q&A >>
[ORTE] SALE★Car Accessories★Catch Caddy Car Sleeve Organizer★Sun Visor Pocket★ Express Delivery
[ORTE] SALE★Car Accessories★Catch Caddy Car Sleeve Organizer★Sun Visor Pocket★ Express Delivery
Item Q&A
  • Question : Inquiry for the item from moi****May 28, 2019

    I refer to my order # 296599427 on 25 May 19 for 1 LED Push Light. I am disappointed in the product. From the packaging, it looks like it's very old stock and it has many obvious scratches on the front. (See attached photos.) I would like to request for a replacement. Thank you.

    Answer : [Re] Inquiry for the item from moi****

    dear buyer, we will send u a replacement pieces accordingly.

  • Question : Inquiry for the item from end****Mar 23, 2019

    Hi, do you have something to protect the back of the middle armrest where passengers might kick when going in and out of the car?

    Answer : [Re] Inquiry for the item from end****

    hi, i am sorry we only have for the seat. not for the arm rest.

  • Question : Inquiry for the item from end****Mar 21, 2019

    Hi, what is the dimensions for the normal non slip mat?

    Answer : [Re] Inquiry for the item from end****

    h i hi , its approximatley 25 x 18 cm . many thanks for yr support

  • Question : Inquiry related delivery from fai****Feb 22, 2019

    Hi I have not received my item till to-date. Order no is 288231915.
    Kindly advise if it has been sent? THank you

    Answer : [Re] Inquiry related delivery from fai****

    dear buyer, can u advise on your order number please?

    Question : [Re] Inquiry related delivery from fai****

    Hi! The order number is 288231915. Thanks for following up!

    Answer : [Re] Inquiry related delivery from fai****

    Dear Buyer,
    Please contact qoo10 hotline for further assistance.
    Call Us (65-6500-4440)
    Available Time Week day
    09:00~12:00 13:00~18:00

  • Question : Inquiry for the item from kev****Oct 14, 2018

    Hi, just to double cfm, the silicon pocket measurement is? Thank you for your time.

    Answer : [Re] Inquiry for the item from kev****

    dear buyer, please see the listing for the measurement please, nany thanks in advance.

+View all Notice, FAQ, Q&A >>
[ORTE]  PLUS SIZE Fashion XL-XXXL★Tubes★Panties★Bra★Leggings★Shorts★Skinny Pant★ Skirt★Fast Delivery
[ORTE] PLUS SIZE Fashion XL-XXXL★Tubes★Panties★Bra★Leggings★Shorts★Skinny Pant★ Skirt★Fast Delivery
Item Q&A
  • Question : Inquiry for the item from cli****May 10, 2019

    Hi seller

    Do you have exstock for tube 08 design for 1pc beige & 1 pc black I need urgent might go by Qxpress please let me know before I place order today. Tks

    Answer : [Re] Inquiry for the item from cli****

    I need it for my next Wed trip.

    Question : [Re] Inquiry for the item from cli****

    hi, we have ready stocks. please buy it immediatley.

  • Question : Inquiry for the item from kyu****Apr 09, 2019

    Hi seller,
    Before buying stock checking the following items.

    Leggings Design 05 ×2 Qty
    Short Design 13

    Pls help me check.

    Thank you.

    Answer : [Re] Inquiry for the item from kyu****

    dear buyer, if u can click and buy , we will have the stocks. many thanks in advance.

  • Question : Inquiry for the item from kyu****Apr 08, 2019

  • Question : Inquiry for the item from ros****Jan 21, 2019

    Hi!

    Are the paddings removable from Tube design 12 & 13?

    Thank you

    Answer : [Re] Inquiry for the item from ros****

    hi, yes.

  • Question : Inquiry for the item from kat****Jan 02, 2019

    I just received 2 Tube design 04 and it fit me very well. I would like to inquiry whether can i wear Tube Design 07 and Top design 06 as i would to buy again but dont know can fit me. Pls advise whether i can wear the above two design so that i can make order again

    Answer : [Re] Inquiry for the item from kat****

    hi, tube 7 will be good for you, many thanks for yr support.

    Question : [Re] Inquiry for the item from kat****

    May i know whether i can wear To Design 06? Thanks.

    Answer : [Re] Inquiry for the item from kat****

    the cutting might be a little smaller. i am not too sure if it will fit u well.

+View all Notice, FAQ, Q&A >>
[ORTE] Premium Korean Hair bands♥Hair Tie♥Hair Clips♥Jewelry Hair Bands♥Free Shipping♥Clearance
[ORTE] Premium Korean Hair bands♥Hair Tie♥Hair Clips♥Jewelry Hair Bands♥Free Shipping♥Clearance
Item Q&A
  • Question : Inquiry related delivery from chu****Apr 09, 2019

    HI,
    I placed an order ( Order No. : 292986492) on 29 March and until today I have yet to receive the item. Can you please check and advise me on the status of my order?

    Thank you.

    Answer : [Re] Inquiry related delivery from chu****

    Dear Buyer,
    for your guidance, singpost will take 5-9 working days to deliver the parcel into your "letterbox". We expect you to receive the parcel within this /next week

    many thanks & best regards, ORTE

    Question : [Re] Inquiry related delivery from chu****

    Hi,
    It has been more than 3 weeks and I still have not received my order.
    Please check.
    Thanks.

    Answer : [Re] Inquiry related delivery from chu****

    Dear buyer,
    can u provide us yr full address for checking purpose please?

  • Question : Jewellery hair bandOct 05, 2018

    Hi,

    Will you restock jewellery hair band design 1 and design 2?

    Answer : [Re] Jewellery hair band

    dear buyer, i am afraid not. many thanks in advance.

  • Question : Cart no 111328590 (items did not arrive)Jun 23, 2017

    Hello Orte

    These 2 items I ordered did not arrive with the package
    219634498 & 219634499
    Hair Tie / Model:Design 3 (Rose) / Color:Black
    Series:Hair Tie / Model:Design 1 (Ribbon) / Color:Dark Pink(+S$1)

    Karen LEOW
    HP: 97918217

    Answer : [Re] Cart no 111328590 (items did not arrive)

    dear karen, we are so sorry. can u please click on the return or cancel on these 2 items so that we can refund the items. best regards, ORTE

  • Question : group saleOct 25, 2015

    hi
    I don't see any option for group sale price.

    Answer : [Re] group sale

    dear buyer, i have tested and all options are there. Hope it clarifies.

  • Question : Chanel headbandOct 23, 2015

    Hi I saw your main photo shows the chanel headband but it is not in details page.

    Answer : [Re] Chanel headband

    dear customer,
    you can get the item in our following listing:-
    http://list.qoo10.sg/item/ORTE-CRAZY-PRICING-WIDE-SELECTION/436335214

    many thanks for your support. Best regards, ORTE

+View all Notice, FAQ, Q&A >>
[ORTE] Shoe Bags Sale $4.50★Factory Price★Boots Storage★Travel Bag★Kids Shoes Bags★Free Shipping
[ORTE] Shoe Bags Sale $4.50★Factory Price★Boots Storage★Travel Bag★Kids Shoes Bags★Free Shipping
Item Q&A
  • Question : Inquiry for the item from off****Apr 18, 2019

    Design 2 can fit what size shoes? Size 45 can fit in?

    Answer : [Re] Inquiry for the item from off****

    hi, i am sorry size 45 will not fit into shoes bags. the bag is for upto US size 8

  • Question : Inquiry for the item from yvo****Apr 11, 2019

    Hi, I m interested in short boots bag n my boots length measure 28cm. Is the bag base exact @ 28cm or slight expandable?

    Answer : [Re] Inquiry for the item from yvo****

    hihi it not extenable. so better to buy the long boots if dimensions are tight.

    Question : [Re] Inquiry for the item from yvo****

    Noted and thank you for replying.

    Answer : [Re] Inquiry for the item from yvo****

    u are most welcome

  • Question : Order No: 198265978Dec 20, 2016

    Dear Seller,

    I would like to check on my order as above. I received an email to say that item was shipped
    out on 11 Dec but to date, I have yet to receive the item.

    I placed the order together with 7 other items with other sellers and all delivery via normal
    Singpost. I have received all the other items except the item from you.

    Please advise. Thank you.

    Answer : [Re] Order No: 198265978

    dear buyer, i suspect it might be lost mail. do u want to refund it or we resend it please? sorry for the trouble. Best regards, ORTE

  • Question : RestockJul 22, 2016

    Hi Sellsr, when will restock Short Boots Bag Design 5 in Beige color? As I need 2 pcs.

    Answer : [Re] Restock

    hi we have restocked accordingly. many thanks

  • Question : RestockJun 12, 2016

    Hi
    Any restock - design 7. No.7?

    Answer : [Re] Restock

    hi afraid not

+View all Notice, FAQ, Q&A >>
Bracelets★Ear Rings★Rings★Singapore FashionJewellery★Fashion★Costume Jewerly★Free Delivery
Bracelets★Ear Rings★Rings★Singapore FashionJewellery★Fashion★Costume Jewerly★Free Delivery
Item Q&A
  • Question : Inquiry for the item from Xiu****Apr 18, 2019

    Material ?is it stainless steel?😁

    Answer : [Re] Inquiry for the item from Xiu****

    hi, its metal alloys.

  • Question : sellingAug 24, 2018

    Do you sell this earrings?

    Answer : [Re] selling

    hii am sorry we dun .

  • Question : Design 1Aug 17, 2016

    hi seller is design 1 earring is all clip on ? or the one comes with long needle? pls advise! thanks.

    Answer : [Re] Design 1

    hi, its comes with a pierced needle.

  • Question : Ring sizeFeb 21, 2016

    Hi seller, Kindly advise whether there's any ring size. Thanks.

    Answer : [Re] Ring size

    dear buyer,
    its all free size and best suited for ring size 16-17. hope it clarfies .

  • Question : Self collectionFeb 20, 2016

    Hi Seller,
    Able to do self collection??? If so where will it be?

    Do u have a shop for us to walk in and shop??

    Answer : [Re] Self collection

    Dear byer,
    you can self collect at tangjong pagar on weekdays during office hours. i am afraid we do not have a shop. please write your orders to "ortelove@gmail.com" Best regards, ORTE

+View all Notice, FAQ, Q&A >>
[ORTE]Crazy Sale $3.50★Tubes★Top★Camisole★Bra★Shorts★Cardigan★Skirts★ Sports Bra★Fast Delivery★
[ORTE]Crazy Sale $3.50★Tubes★Top★Camisole★Bra★Shorts★Cardigan★Skirts★ Sports Bra★Fast Delivery★
Item Q&A
  • Question : Inquiry for the item from dor****Mar 31, 2019

    Design 11 no stock?

    Answer : [Re] Inquiry for the item from dor****

    hi hi, the restocks will come by next friday. Many thanks

  • Question : Inquiry related return and exchange from ang****Mar 16, 2019

  • Question : Inquiry related return and exchange from ang****Feb 27, 2019

    Hi, u sent me the wrong items, I ordered trend tube design 06 & 12 white color and u WhatsApp me saying u don't have the white color but not don't have stock. Cart No. 125190275. Now none of them is correct, so how?

    Answer : [Re] Inquiry related return and exchange from ang****

    hi hi , we are so sorry. can we make it by resending tube 06 in white please to close the matter.. otherwise, can we meet up at tanjong pagar to exchange . sincere apologies.

    Question : [Re] Inquiry related return and exchange from ang****

    Hi, not sure if u understand u had sent me wrong design for both tube 06 & 12. Can u check ur have stock for both trend tube design 06 & 12 first??? Btw tanjong pagar is not convenient for me.

    Answer : [Re] Inquiry related return and exchange from ang****

    hi hi , we are so sorry. can we make it by resending tube 06 in white please to close the matter, u can keep the wrongly sent items.

    Question : [Re] Inquiry related return and exchange from ang****

    If that's ur only solution then ok, send me the correct tube design 06. I will wait for it.

    Answer : [Re] Inquiry related return and exchange from ang****

    hi, thanks and will resend tube 6 accordingly, we are sorry for the trouble we have caused.

  • Question : Inquiry for the item from mel****Feb 24, 2019

    Hi Seller, i would like to know the length of Shorts Design 04. Plan to buy black color. Thks!

    Answer : [Re] Inquiry for the item from mel****

    hi hi, thats about 25 cm long

    Question : [Re] Inquiry for the item from mel****

    Hi Seller, thks! 25cm one is the shorter verson. Are you able to order 38cm one from your supplier? Same material but longer.

    Answer : [Re] Inquiry for the item from mel****

    hi, i am sorry, we are unable to do so as we buy in bulk. sincere apologies

  • Question : Wrong item deliveredSep 25, 2018

+View all Notice, FAQ, Q&A >>
2019 CNY PIG★Chinese New Year Decorations★Heng Heng Plush Toys Gift ★Fortune Pig★Free Shipping
2019 CNY PIG★Chinese New Year Decorations★Heng Heng Plush Toys Gift ★Fortune Pig★Free Shipping
Item Q&A
  • Question : Inquiry related delivery from nad****Jan 29, 2019

  • Question : Inquiry for the item from 234****Jan 28, 2019

    Hi, i wish to enquiry regarding your stock for design 04 pig plush. as i wish to purchase in a large volume as it will be for my company annual dinner door gift. hope that once you received this message, you could give me a call at 96569130

    Answer : [Re] Inquiry for the item from 234****

    hi, we have watsapp u .

  • Question : Inquiry related delivery from jac****Jan 23, 2019

    If I place order today, when will I receive it?

    Answer : [Re] Inquiry related delivery from jac****

    hi hi, singpost will take ard 5-6 working days to deliver to yr letterbox. if u choose qxpress, will be within 3 working days. many thanks

  • Question : Inquiry for the item from SHA****Jan 21, 2019

    Hi,
    If I order today, will I receive it before CNY? Do u still have stock for 05? Kindly reply soonest.

    Answer : [Re] Inquiry for the item from SHA****

    hi , surely u can received before CNY . and stock 05 is out of stocks.

  • Question : Inquiry related delivery from chr****Jan 10, 2019

    May I know the size of Design 4? If i need 65pcs, may I know when the earliest I can received?

    Answer : [Re] Inquiry related delivery from chr****

    hi hi, that will be ard 22 jan delivered to your doorstep. can u watsapp me at 9616 3333 for bulk orders. i can give u discounts for your bulk order.