Q&A board

Q & A Lists
Item Question & Answer
Ted Baker bag
Ted Baker bag
Item Q&A
  • Question : Inquiry for the item from the****Oct 07, 2019

  • Question : Inquiry related delivery from Lim****Sep 11, 2019

    Hello,It has almost been one month and I have ordered and I haven’t Receive yet and I messaged you so many times and you haven’t respond.Can you at least message me what has happened to the Ted Baker black large bag I had ordered.I hope to hear a reply soon.thank you

    Answer : [Re] Inquiry related delivery from Lim****

    Hi, I've dropped you a message that the design had been changed in Aug but yet received any reply from you.

    Sorry for any inconvenience caused.

  • Question : Item not deliver yetOct 17, 2018

  • Question : Ted Baker Small Black ToteMay 13, 2016

    hello seller, Please response to my email, i want an exchange of the tote bag its in bad condition when received!!!! REPLY!!!!! Hello!!! Else please refund!

    Answer : [Re] Ted Baker Small Black Tote

    HI, I am sorry that I didn't manange to get qxpress to help to get the return parcel. can you please send back the item with same packaging trhought singapore registered mail to :
    My Mail Box 883045 singapore 919191


    Thanks n best regards

  • Question : BAD CONDITION BAG WHEN RECEIVED!May 12, 2016

+View all Notice, FAQ, Q&A >>
LI-NING 6 RACKETS ABJG058 Bag
LI-NING 6 RACKETS ABJG058 Bag
Item Q&A
  • Question : Inquiry related return and exchange from deb****Sep 18, 2019

  • Question : quality of zips are crappy to the maxOct 01, 2018

    good day seller,
    may i enquire just after 4 weeks of using this bag all my zips have given way, what kind of zips are you using for the bag?
    is this a knockoff and may i enquire whether any sort of a refund can be arranged for?

    Answer : [Re] quality of zips are crappy to the max

    Hi sorry for the late reply. May I have your order number so I can assist you on this?

    Thanks n best regards,

    Question : [Re] quality of zips are crappy to the max

    269833069
    that is my order number

    Answer : [Re] quality of zips are crappy to the max

    hi seller, may i enquire, what your assistance is for my case after i submitted my order number?
    3 days have lapsed and no answer from you regarding the fact that all my zips have given way just with 4 times of using the bag. please get back to me at the soonest regarding this. thank you very much.

    Question : [Re] quality of zips are crappy to the max

    Okay. I will allocate a new zip for you ASAP .



    Keep you updated.

    Hi can PM me your address and contact details so I can send you the zip replacement ?

    Thanks n regards,
    (Oct 25, 2018 15:55)

  • Question : the zipper of main compartment broke in 1 daySep 07, 2018

  • Question : When is this going to be delivered?Dec 09, 2017

    Yet to receive after so many days. Shipping supposed to be domestic but delivered from GuangZhou?

    Answer : [Re] When is this going to be delivered?

    Still not received yet, please update.

    Question : [Re] When is this going to be delivered?

    Hey sorry for the late reply. Item should reach you by this week.



    Let me follow up with the courier again.



    Thanks for your patience and understandin

    Answer : [Re] When is this going to be delivered?

    Hi seller, if still not sending the item, i will ask for refund. I have waited for 12 days already.

    Question : [Re] When is this going to be delivered?

    what is the update please?

    Answer : [Re] When is this going to be delivered?

    if no reply by today, i will cancel order and ask for refund.

    Question : [Re] When is this going to be delivered?

    I have seeked cancellation for this order, please do not bother to send anymore.

    Answer : [Re] When is this going to be delivered?

    hi, did the courier contact you for delivery?

    can you contact them @ 3100 1111 with your tracking number 88838720412 to arrange the delviery when you are available?

    Thanks for your patience and understanding.

    Merry X'mas and Happy New Year!

    Regards,

    Question : [Re] When is this going to be delivered?

    Please contact the delivery to return the item to you. I have seek to cancel this order as I have waited long enough and after many failed attempts to contact you on the status.

    Answer : [Re] When is this going to be delivered?

    Alright.
    In that case there will be some processing fees occurs ( shipping fee)

    Thanks n best regards,

    Question : [Re] When is this going to be delivered?

    Please proceed.

    Answer : [Re] When is this going to be delivered?

    may i know how long will the refund take again?

    Question : [Re] When is this going to be delivered?

    Hello, can u stop the order processing and proceed with the refund.

    Answer : [Re] When is this going to be delivered?

    Okay I am awaiting for the courier to retrieve the parcel and will proceed the refund.

    Thanks for your patience and understanding .


    Regards,

    Question : [Re] When is this going to be delivered?

    I saw the status was delivered back to you and updated my side to non-receipt claim. Please proceed to refund.

    Answer : [Re] When is this going to be delivered?

    i have set as return item as requested.

    Question : [Re] When is this going to be delivered?

    Hi refund in processing.

    Please check your Qoo10 account.

    Thanks and best regards,

    Answer : [Re] When is this going to be delivered?

    thanks

  • Question : Inquiry for the item from Tzl****May 14, 2017

    Hi,

    How long will it take to receive our stuff?

    Thank you

    Answer : [Re] Inquiry for the item from Tzl****

    Hi , parcel should reach you these two days.

    Thanks n best regards,

+View all Notice, FAQ, Q&A >>
10L QUECHUA Mini Backpack
10L QUECHUA Mini Backpack
Item Q&A
  • Question : Inquiry for the item from kow****Sep 06, 2019

  • Question : Inquiry from tan****Feb 09, 2018

    Hello, can you update me the status of delivery? I still have not receive the items. What is going on? Please reply.

    Answer : [Re] Inquiry from tan****

    hi, the courier claimed that they've delivered the goods. Please check wehther anyone receive on your behalf at home.

    Do get back to me if you yet received the item.

    Thansk n best regards,

  • Question : RefundJan 10, 2018

    Please don't write private information like Card number, ID/Password, Email/ Phone. Inquiries that have no relevance to the original purpose of Q&A can be delisted by administrator.
    When a problem occurs, Qoo10 may check the inquiry details between buyers and sellers to resolve the issue.

    I have ordered 1 pink n 1 lemon green bag from u. N u informed me that lemon green u don’t have the stock. So u will refund the $ for lemon green but I have checked my credit card there is no refund. Can you pls check n advise me ASAP. BTW, I have ordered another mini bag pack model 5. Have u process?

    Answer : [Re] Refund

    Hi , they dun refund to credit card one. You check your qoo10 account.


    Thanks n best regards,

  • Question : Inquiry for the item from ang****Dec 30, 2017

    Any news for my lemon green bag?

    Answer : [Re] Inquiry for the item from ang****

    hi sorry, no more stocks.

    thanks n best regards,

SpongeBob/Dora Toaster/Sandwich Maker
SpongeBob/Dora Toaster/Sandwich Maker
Item Q&A
Coffee Stencil Set
Coffee Stencil Set
Item Q&A
  • Question : Inquiry from Pre****Mar 22, 2019

    Hi I will like to customize coffee Stencil.

    Do you do ? can you send me email - Sherlyn.koh@chipengseng,com.sg

    Answer : [Re] Inquiry from Pre****

    Hi customised one only able to do metal one. Price is around $15 /PC. Kindly let me know whether you okay with that.

    Thanks n regards,

    Question : [Re] Inquiry from Pre****

    ok how long is the delivery ?

    How do I place order ?

    Answer : [Re] Inquiry from Pre****

    Can I order?

    Question : [Re] Inquiry from Pre****

    hi

    Answer : [Re] Inquiry from Pre****

    Hi, kindly drop me an email to siobhanyu94 Gmail address with the design to see whether it's durable.

    Thanks n regards,

  • Question : Inquiry for the item from ray****Jun 12, 2018

    I wish to purchase, how shall we deal ? I can be reach at 85685919

    Answer : [Re] Inquiry for the item from ray****

    Hi, for set A or set B?

    you can just place the order here though. except it's bulk order then can order offline.

    Thanks n best regards,

  • Question : Immediate Pickup of Coffee StencilsOct 19, 2016

    Hi Siobhan, at the same time i realise this is an old email, for any reply, please send through my phone or to melvinfam.mastereign@gmail.com.

    Thank you so much!

    Answer : [Re] Immediate Pickup of Coffee Stencils

    Hi, already replied to your email.

    Regards,

  • Question : Pickup for Purchase of Coffee StencilOct 19, 2016

    Hi Siobhan,

    This is Melvin here, I am looking for coffee stencils urgently and I was wondering if It is possible for me to arrange an immediate pickup with you by this week? We will require about 3-4 sets for the students of my sch.

    You may reach me at 81897293 through phonecall or whatsapp. Looking forward to hearing from you.

    Answer : [Re] Pickup for Purchase of Coffee Stencil

    Hi hi, I've sent the reply to your email. Please let me know how many sets you need and when you want hem.


    Thanks n best regards,

  • Question : Customized Coffee StencilDec 20, 2015

    Please provide me your email address. I would like to purchase customized company logo coffee stencils.

    Answer : [Re] Customized Coffee Stencil

    my Gmail account is siobhanyu94

    Question : [Re] Customized Coffee Stencil

    Hi,

    I have sent an enquiry to your gmail account. Have you replied?

    Regards,
    Candice

    Answer : [Re] Customized Coffee Stencil

    Hi, I didn't receive your email. Just look through the Junk mail there is not there either.

    My gmail account: siobhanyu94@gmail.com


    Thanks n best regards,

+View all Notice, FAQ, Q&A >>
RED BULL RACING 2016 DANIEL RICCIARDO TEAM FLATBRIM CAP
RED BULL RACING 2016 DANIEL RICCIARDO TEAM FLATBRIM CAP
Item Q&A
  • Question : Inquiry related delivery from x_r****Mar 19, 2019

    Hi. How long will the shipping be for my order?? I have contacted you earlier but still not yet to reply...

    Answer : [Re] Inquiry related delivery from x_r****

    Hi. Sorry that this item currently out of stocks.

    Thanks n best regards,

    Question : [Re] Inquiry related delivery from x_r****

    I would like to have a refund please..

Cohiba Luxury Glossy Black Wooden Cigar Humidor Storage Box
Cohiba Luxury Glossy Black Wooden Cigar Humidor Storage Box
Item Q&A
  • Question : Inquiry for the item from Inc****Feb 25, 2019

    hi, what wood is this made of? Cedar wood?
    thanks

    Answer : [Re] Inquiry for the item from Inc****

    Cedar Wood.

  • Question : Inquiry for the item from jpo****Mar 20, 2018

  • Question : Inquiry related delivery from der****Jan 03, 2018

    Hi seller my order is 240825526 I have already ordered for some time but I have not receive the item and the tracking number you provide is invalid. I have already called the company and check and they mention they do not have this tracking number. Can you please check and provide me the correct tracking number and also update me the status?

    Answer : [Re] Inquiry related delivery from der****

    Hi seller is there any update?

    Question : [Re] Inquiry related delivery from der****

    Hi seller can you please reply?

    Answer : [Re] Inquiry related delivery from der****

    Hi the parcel is with the driver for the delivery.


    Did you receive any missed call these two days?

    Do get back to me if yet received by today.

    Thanks n best regards,

    Question : [Re] Inquiry related delivery from der****

    Hi seller yes I just receive it. Do you have the instruction in English?

    Answer : [Re] Inquiry related delivery from der****

    Okay. Had sent you the English instruction in a separately email.

    Thanks.

  • Question : Shipping feeOct 07, 2017

    Hi seller, I plan to order 2 of the storage box under 2 separate orders. As usual, can you waive 1 shipping fee and refund me $7 upon me receiving the item? Thanks.

    Answer : [Re] Shipping fee

    Okay.

    Question : [Re] Shipping fee

    Thanks, seller. I have placed orders and the order nos are 231129345 and 231128441. Please help to deliver soonest possible as I need it by 17th October. Also, the delivery address is a office address. Please deliver on weekdays from 9 am to 4 pm. Thank you for the help.

    Answer : [Re] Shipping fee

    Hi seller, notice that your scheduled ship date is 13 Oct. I doubt I can receive the item by 17th Oct. Please ship it to another address for both orders. Please ship to: Christine, Blk 383 Bukit Batok West Ave 5, #14-300, Singapore 650383. Please confirm. Thanks.

    Question : [Re] Shipping fee

    Hi seller, can you advise which address did you send to because until this morning I still cannot track the parcel. Thanks

  • Question : materialJul 27, 2017

    what wood is it made from?

    Answer : [Re] material

    Hi, made of cedar wood.


    Thanks n best regards,

+View all Notice, FAQ, Q&A >>
Thai Twins Boxing Gloves
Thai Twins Boxing Gloves
Item Q&A
  • Question : Inquiry for the item from cut****Feb 14, 2019

    Dear, the boxing gloves was purchase before CNY and scheduled to deliver on 14 Feb. Can I know when this will deliver to me?

    Answer : [Re] Inquiry for the item from cut****

    Hi sorry for the delay. Had sent out the item. Should reach you early if next week.

    Regards,

  • Question : materialSep 01, 2018

  • Question : Inquiry related delivery from cha****Aug 16, 2018

  • Question : Inquiry for the item from EVA****Jan 22, 2018

  • Question : Inquiry related delivery from San****Nov 24, 2017

    Hi, you'll be doing delivery yourself? Can check what time of the day delivery happens? Might want you to deliver to my workplace if possible

    Answer : [Re] Inquiry related delivery from San****

    Hi delivery done through courier.

    Thanks n best regards,

+View all Notice, FAQ, Q&A >>
Kids Apron Waterproof Protector Set For Drawing/Painting
Kids Apron Waterproof Protector Set For Drawing/Painting
Item Q&A
  • Question : Inquiry related delivery from dri****Jan 29, 2019

  • Question : [About Item] Related InquiriesJan 09, 2017

    I am interested in the apron. Is delivery indeed $7 for an apron?

    Answer : [Re] [About Item] Related Inquiries

    Hi , this item mainly for bulk orders .


    Thanks n best regards,

  • Question : DurationJan 28, 2015

  • Question : Self-collect?Apr 08, 2014

    Can I self-collect the apron?

    Answer : [Re] Self-collect?

    .

  • Question : Automatic shut off functionAug 17, 2012

    Hi, can I confirm if this humidifier shuts off automatically when the water level is low/has run out?

    Thank you!

    Answer : [Re] Automatic shut off function

    Yes. It will be automatic off when water level is low.

    Best regards,

+View all Notice, FAQ, Q&A >>
New !!2015 Cycling Jersey
New !!2015 Cycling Jersey
Item Q&A
TOPKING WINDY MMA BOXING Pants Size XS---XXXL
TOPKING WINDY MMA BOXING Pants Size XS---XXXL
Item Q&A
  • Question : Inquiry for the item from yeo****Jan 20, 2019

    what is the waist size of the xs black gold in cm/inches?

    Answer : [Re] Inquiry for the item from yeo****

    Hi sory for the late reply. XS and S size are for kids and teenages.

    Thanks n best regards,

Float Safety Vest (Kids/Adult Size available)
Float Safety Vest (Kids/Adult Size available)
Item Q&A
  • Question : Inquiry for the item from ter****Dec 08, 2018

    Hi, how long does it take to deliver as I need it on 20 Dec? Pls let me know. Thanks

    Answer : [Re] Inquiry for the item from ter****

    Hi Shipment takes about a week after payment done.

    Thanks n best regards,

Wave Kids Float Vest
Wave Kids Float Vest
Item Q&A
  • Question : Inquiry for the item from ter****Dec 08, 2018

    Hi, I wanted to check how long does it take to deliver if I order today as I need it on the 20 Dec. Thanks

    Answer : [Re] Inquiry for the item from ter****

    Hi Shipment takes about a week after payment done.

    Thanks n best regards,

  • Question : Inquiry related delivery from sue****Jul 21, 2018

    until now i still have not received this parcel.
    please check

    Answer : [Re] Inquiry related delivery from sue****

    hi item should reach you these two days.

    Do get back to me if yet received by Wednesday.

    Thanks for your patience and understanding.

    Regards,

  • Question : shopApr 01, 2016

  • Question : Order No : 44661741Aug 04, 2014

    Hello, as at 3 Aug 2014, I have NOT received my parcel. Could you please call your shipping/delivery vendor and provide me with an update asap as I am not able to call through the ComOne express hotline? I need the item by end of this month!!

    Answer : [Re] Order No : 44661741

    Hi, I've chased the courier to expedite it and they will contact the driver who's in charge your area ASAP.


    Thanks for your patience n understanding.


    Best regards,

  • Question : Order No : 44661741Jul 31, 2014

    I have seen this tracking progress for three days, and tried calling the numbers given but no one pick up the calls for the last two days. I am going to wait till Friday ,1 Aug 2014 before I ask for refund.

    TRACKING DETAILS
    HAWB # : 75512029375 (Pieces: 1)
    Destination : Singapore
    Status : Shipment Out for Delivery
    Tracking Progress
    Date Time Location Status
    25-Jul-2014 10:18 Singapore Shipment Out for Delivery
    23-Jul-2014 18:00 Singapore Shipment Inbound Scanned
    22-Jul-2014 09:19 Singapore Pending Clearance
    21-Jul-2014 21:00 Shenzhen, China Shipment Bound For Departure
    21-Jul-2014 02:39 Shenzhen, China Shipment Picked Up
    To track shipment status, you can call +65-6635-4761 or +65-6635-4760

    Answer : [Re] Order No : 44661741

    Have u received the item yet?

    I will check with the courier and get back to you on this. The parcel is with the driver i think.


    Thanks for your patience and understanding.


    Best regards,

    Question : [Re] Order No : 44661741

    Hi, parcel not rec'd as of 31st Jul 2014. could you please contact the delivery person to check on status. They have not contacted me either... As i mention in my last email, I will ask for refund if I do not see my item by end of day.

+View all Notice, FAQ, Q&A >>
Portable Pet Playpens
Portable Pet Playpens
Item Q&A
  • Question : Inquiry for the item from flu****Oct 29, 2018

    Hi, do u have ready stocks?

    Answer : [Re] Inquiry for the item from flu****

    how many do you need ah?

    Question : [Re] Inquiry for the item from flu****

    1pc, what clrs do u have? In L size, can I pick up from u?

    Answer : [Re] Inquiry for the item from flu****

    I didn’t receive a notification for the msg here, if u could wa me 91908575, thanks

    Question : [Re] Inquiry for the item from flu****

    Okay.
    There is only one color available

  • Question : Inquiry for the item from flu****Oct 29, 2018

    Hi, do u have ready stocks?

    Answer : [Re] Inquiry for the item from flu****

    Hi how many do you need?

  • Question : About itemJun 22, 2016

    Hello . Is there still available ? As I see the reviews are 2015

    Answer : [Re] About item

    HI, only size L available.

    Thanks n best regards,

  • Question : shippingApr 25, 2015

    hi seller, can i check with u where is my item? until now i have not recieve my item.. thanks

    Answer : [Re] shipping

    hi, here is your tracking number 12172378842 and the courier website http://www.dpe.net.cn/Tracking.php

    I've asked the courier to expetide for the delivery.
    please get back to me if yet received by tomorrow.


    Thanks for your patience and understanding.

    Best regards,

    Question : [Re] shipping

    ok..
    thanks

  • Question : L sizeDec 18, 2014

    hi seller..
    can i know how is the diameter when the play pen is open in inch. pls reply asap thanks..

    Answer : [Re] L size

    HI,it's around 21"x 31"x 37"


    Thanks n best regards,

+View all Notice, FAQ, Q&A >>
Everlast Standard Top of Knee Boxing Trunks
Everlast Standard Top of Knee Boxing Trunks
Item Q&A
  • Question : Inquiry for the item from ise****Oct 25, 2018

    My waist size is 31
    Weight is 76kg
    Height is 178cm

    Which size should I get?

    Answer : [Re] Inquiry for the item from ise****

    31inches*

    Question : [Re] Inquiry for the item from ise****

    Hi size XL

  • Question : Inquiry related delivery from ann****Aug 02, 2018

  • Question : Inquiry related delivery from ann****Aug 05, 2018

  • Question : Inquiry related delivery from ann****Aug 02, 2018

  • Question : Inquiry for the item from ann****Jul 30, 2018

+View all Notice, FAQ, Q&A >>
Sleeveless Style Lady Cape Coat/ Blazer
Sleeveless Style Lady Cape Coat/ Blazer
Item Q&A
  • Question : ExchangeOct 23, 2018

    Hi, I would like to ask about the exchange policy for the blazer. What happens if it does not fit well? How do I go about exchanging it?

    Answer : [Re] Exchange

    Thanks for your enquiry . Will get back to you on this ASAP .

  • Question : MaterialSep 10, 2015

  • Question : Available StocksMay 05, 2015

    Hi,

    Is this still available to purchase? Black in XS size.
    Thanks!

    Answer : [Re] Available Stocks

    hi yes.

    ALl colors and sizes available.

  • Question : Tracking problemFeb 06, 2015

    Hi Seller, Can you check when I can receive my items?
    Because I can't track my items.

    Thank you

    Answer : [Re] Tracking problem

    Hi,item should reach u these two days.
    Do get back to me if yet receive by mon.

    Thanks n best regards,

    Question : [Re] Tracking problem

    Hi, Seller

    I still haven't received my items.
    Do you really ship out my items?

    Answer : [Re] Tracking problem

    hi the driver is delivering your parcel today.

    You should receive it today.

    Thanks n best regards,

  • Question : Shoulder measurementNov 25, 2014

    Hi, what's the shoulder measurement for XL and XXL? Thanks.

    Answer : [Re] Shoulder measurement

    Hi, it's around 39-40 cm

    Thanks & best regars,

+View all Notice, FAQ, Q&A >>
Fashion Men Leather Clutch/Bag/Purse
Fashion Men Leather Clutch/Bag/Purse
Item Q&A
  • Question : Inquiry for the item from Jef****Sep 13, 2018

    Can have pics on the interior pls?

    Answer : [Re] Inquiry for the item from Jef****

    Sorry, this item currently no more stocks.

    Thanks n best regards,

  • Question : DimensionsMar 12, 2015

    Hi,

    What is the dimensions of this clutch bag? Can it fit 3 men wallets inside the clutch bag? I have included the 3 wallets in the attachments. Could you also send me a few pictures of how the clutch bag looks like inside? Send the pictures to joeytanuh@gmail.com. Thanks!

    Rgds
    Joey

    Answer : [Re] Dimensions

    hi, the dimension is around 21.5X13X4

    Will send you the pic later.

    Thanks n best regards,

Running Man Pop-Up Pirate Barrel Nerf Sword Classic Game Toys Funny Gadgets
Running Man Pop-Up Pirate Barrel Nerf Sword Classic Game Toys Funny Gadgets
Item Q&A
  • Question : Broken itemAug 31, 2018

    Hi, we have received the item however it is already broken upon arrival.
    Can we return the item to you and please send us a new one?

    Answer : [Re] Broken item

    HI, will arrange to send a new piece to you asap.

    Thanks for your patience and understanding.

    REgards,

  • Question : Inquiry for the item from jax****Jun 04, 2018

    I have received the item that was in very bad condition. With the box beening in very poor condition when received and after opening the box the item inside seem to be broken and not functional. I would like to request for an exchange if not refund would do fine.

    Answer : [Re] Inquiry for the item from jax****

    okay. will arrange to send you a new piece.will update you when shipped out

  • Question : Inquiry related delivery from kim****Feb 21, 2018

  • Question : Inquiry related delivery from cis****Feb 17, 2018

    When is the earlier can send out?

    Answer : [Re] Inquiry related delivery from cis****

    Hi , item should reach you in the coming week.

    Thanks for your patience and understand.

    Regards,

  • Question : Inquiry for the item from kri****Feb 08, 2018

    hi, how long for delivery if I order today?
    can self collect instead?

    Answer : [Re] Inquiry for the item from kri****

    hi warehouse break for chinese year.

    Unable to ship out now.

    Thanks n best regards,

+View all Notice, FAQ, Q&A >>
Kids Portable Bike
Kids Portable Bike
Item Q&A
  • Question : Inquiry for the item from zai****Jul 24, 2018

    What is the difference between wheel A and B?

    Answer : [Re] Inquiry for the item from zai****

    HI, there is the difference of the wheels. Option B wheel more solid .

    Thanks n best regards,

Kids Helmet
Kids Helmet
Item Q&A
  • Question : Inquiry for the item from jun****Jun 03, 2018

  • Question : Shop addressOct 30, 2014

    Dear, Can i visit your shop to check the size of my children first before order?

    Answer : [Re] Shop address

    Hey, sorry that our warehouse is located oversea.


    Thanks n best regards,

  • Question : Enquiry on S size white helmetAug 16, 2014

    Hi,

    I'm very interested in getting the white helmet, but unfortunately my child's size is S and you only have the M size. Do you have any intention of bringing in S sized helmets in white anytime soon? Thank you!

    Answer : [Re] Enquiry on S size white helmet

    Hi, this is actually is 2013 model thus no plan to re-stock.

    Sorry for that.

    Thanks & best regards,

  • Question : hiAug 08, 2014

    what material inside? it is poleyester foam?

    Answer : [Re] hi

    Hi, its expanded polystyrene (EPS)

  • Question : Order Number: 43472998Jun 11, 2014

    I received an email informing me that the Pink Helmet is out of stock.

    What other colours do you have for the same size?

    Answer : [Re] Order Number: 43472998

    Dear customer.







    Your inquiry will soon be confirmed and answered by the seller.



    ※ Inquiries related to Payment.



    Cancellation and any Urgent issue can possibly be dealt from CS team.



    Thanks & Best regards.



    P.S. The information is also sent to the seller to meditate this case.





    Dear customer.



    Your inquiry will soon be confirmed and answered by the seller.

    ※ Inquiries related to Payment.

    Cancellation and any Urgent issue can possibly be dealt from CS team.

    Thanks & Best regards.

    P.S. The information is also sent to the seller to meditate this case.


    Red color can ?

+View all Notice, FAQ, Q&A >>
The Gun Mug Best Christmas Gift for Him
The Gun Mug Best Christmas Gift for Him
Item Q&A
  • Question : Inquiry related delivery from par****May 13, 2018

  • Question : Inquiry related delivery from par****May 07, 2018

    Item was ordered more than 1 month ago but the shipping tracking number is not valid. Until now item not received. Chat was not replied either. Please help

    Answer : [Re] Inquiry related delivery from par****

    Hi can you check whether it’s at your shoes rack door step there? Trying to get the drive to you directly . If not will resend you a new one.


    Thanks n best regards,

  • Question : [About Item] Related InquiriesJan 18, 2017

    What is the difference between model 1 & model 2? I am interested & would like to purchase it. But not sure which one to click.

    Answer : [Re] [About Item] Related Inquiries

    Hi , model 2 comes with the teaspoon . Haha....

    Thanks n best regards,

Stainless Steel Money Clip
Stainless Steel Money Clip
Item Q&A
  • Question : Inquiry related delivery from rya****Apr 24, 2018

    Hi, I would like to check on my order. Has it been ship out to 275 toh guan rd?

    Answer : [Re] Inquiry related delivery from rya****

    Not yet . Sending today thru Singpost .

  • Question : Inquiry related delivery from rya****Apr 24, 2018

    Hi, I would like to check on my order. Has it been ship out to 275 toh guan rd?

    Answer : [Re] Inquiry related delivery from rya****

    Not yet . Sending today thru Singpost .

  • Question : Inquiry related delivery from rya****Apr 23, 2018

  • Question : New stock for Broad Money ClipSep 09, 2014

    Hi,

    May I know will be the next batch of Broad Money Clip be available for purchase?

    Thank you,
    Geoff.

    Answer : [Re] New stock for Broad Money Clip

    Yes. still have stocks.

    How many do you need?

    Thanks & best regards,

    Question : [Re] New stock for Broad Money Clip

    Hi,

    I only need 1 piece. How do I go about to make the order?

    Thanks,
    Geoff.

  • Question : DeliveryMay 21, 2014

    Hi,

    I have read your Shipment & Delivery information, but I would just like to ask if you will be able to send out the money clip by Friday 23/5 if I were to order it today? I need it by next Wednesday 28/5. Appreciate your reply soon. Thank you very much.

    Jeffrey.

    Answer : [Re] Delivery

    Hi, your item has been sent out. It depends on singpost posting service. I can't promise when it will reach you though.


    THanks & best regards,

    Question : [Re] Delivery

    Thank you very much. Looking forward to receiving it.

    Answer : [Re] Delivery

    :)

    Question : [Re] Delivery

    Hi. I have yet to receive the money clip.

    Answer : [Re] Delivery

    Hi item has been sent thru singpost normal mail on 21May2014.

    Thanks n best regards,

    Question : [Re] Delivery

    Hi,

    It's been more than 3 weeks and I have yet to receive my item.

    Answer : [Re] Delivery

    Can you go to the post office that ur place belongs to check with them for the normal post parcel fr 22may2014 onwards? They have a book recorded all the parcels which sent to that area.

    Thanks n best regards,

    Question : [Re] Delivery

    Hi,

    Singpost is asking which Singpost office you posted the item at, and if there was a return address written on the package?

    Answer : [Re] Delivery

    Hi, it's Sengkang post office
    Stamp reference is SKC 5113/141/0287

    Return addres is My Mail Box 883045 Singapore 919191

    Item was mailed out on 21May2014.

    Thanks & best regards,

    Question : [Re] Delivery

    Hi,

    Singpost has called to inform me that there is no record of this package being sent from their Sengkang office on 21 May. They have also checked 22 and 23 May, no package was sent. I hope that you will be a honest seller and send the item to me as agreed. Don't spoil your reputation over $15.

    Answer : [Re] Delivery

    Hi, you should check with your place post office rather than SK post office as it's normal mail thus dun think SK post office would have any record for that. I have sent you the pic that the day I've sent out the item.

    How I wish you I could help you out on this. Unfortunately item was sent out by non-registered mail thus there is no tracking status.

    Maybe next time you should choose for registered mail to in order to keep check on your items.


    Thanks for your understadning.

    Best regards,

    Question : [Re] Delivery

    I did check with the post office that serves my area. They have done a thorough check with the postman and the post office for my area, as well as the post office at Sengkang, and they have concluded that the package was never sent out.

    Yes, you have provided me with a photo of the package with the stamp, which I have also forwarded to Singpost. They said that that is not proof of postage. You could easily have bought an 80cents stamp, stuck it on the package and took a picture and then take the package home. It is not too late to be a honest person/seller. You can still mail the package out to me.

    Answer : [Re] Delivery

    Hey, at least I have proof the item was sent out the item. How will you be able to proof that you've received the item?
    I wish u to be an honest buyer as well.

    Thanks n best regardse



    Question : [Re] Delivery

    Taking a photo of the package with an 80cents stamp on it is not proof of sending it. I am a honest buyer. True, there is no way for me to proof that I have not received the item. But feel free to ask Qoo10 to check my records, I have always acknowledge receipt of all my orders. You are the first seller I have failed to receive my order from. I have never cheated on any seller and there is no reason for me to cheat you.

    Answer : [Re] Delivery

    .

+View all Notice, FAQ, Q&A >>
Lovely Children Vegetable/Fruits Puree  Ice Cream Maker DIY Machine
Lovely Children Vegetable/Fruits Puree Ice Cream Maker DIY Machine
Item Q&A
Witch Halloween  Costumes
Witch Halloween Costumes
Item Q&A
  • Question : Inquiry related delivery from dy_****Mar 18, 2018

  • Question : Delivery timeNov 28, 2017

    Hi if i order tomorrow can it reach me by 6 December? Need it urgently, thank you

    Answer : [Re] Delivery time

    Shipment takes about 1 week.

    Thanks n best regards ,

    Question : [Re] Delivery time

    Any shipping method that is faster? Need it by 6 december, is it possible?

    Answer : [Re] Delivery time

    hey, please go plaza sing! got retails shop there sell similar costume.

    Me going to charge them advertisement fee liao;)

    Regards,

  • Question : Inquiry for the item from pra****Oct 29, 2017

  • Question : Inquiry related delivery from noe****Oct 20, 2017

    Hi, can the item reach by next week if I place order today?

    Answer : [Re] Inquiry related delivery from noe****

    Sorry, unable to promoise for urgent order.

    Regards,

  • Question : HLW04 costumeOct 19, 2014

    Hi Seller,

    Is the hat included for HLW04?

    Regards,
    Shirley

    Answer : [Re] HLW04 costume

    YEs.

    Question : [Re] HLW04 costume

    If I were to buy it on 26 October, will the item be delivered by 12 Nov?

    Answer : [Re] HLW04 costume

    shouldn't be a problem. But why must buy on 26Oct leh? cannot buy now meh?

    Question : [Re] HLW04 costume

    Hi Seller,

    As I am helping my friend to purchase the item, however, she is in overseas now and has limited access to internet. She will only be back tomorrow. If I placed the order tomorrow, am I able to receive the item by 12 Nov as she needs it for her Dinner and Dance?

    Answer : [Re] HLW04 costume

    No problem with that.

    Thanks & best regards,

    Question : [Re] HLW04 costume

    Hi,
    Can I also check with you is there any size for HLW04 costume or is free size?

    Answer : [Re] HLW04 costume

    hi this is the tracking number 555007137554

    http://www.tollgroup.com/all-tools#tnt


    Thanks & best regards,

+View all Notice, FAQ, Q&A >>