Q&A board

Q & A Lists
Item Question & Answer
VODANA Easywave PRO PLUS Auto Curling Iron (renewal) / Korea beauty / Korean hair Iron
VODANA Easywave PRO PLUS Auto Curling Iron (renewal) / Korea beauty / Korean hair Iron
Item Q&A
  • Question : Inquiry for the item from mei****May 17, 2019

  • Question : Inquiry for the item from mun****Apr 26, 2019

    Hi if i order today may i know when can i receive?

    Answer : [Re] Inquiry for the item from mun****

    Dear Customer

    The international delivery period takes an average of 4 to 7 days, excluding weekends.
    Please contact the 'qoo10' customer center for accurate shipping.

    Thank you.

  • Question : Inquiry for the item from Che****Apr 23, 2019

    Would you be selling the 36mm? Thanks

    Answer : [Re] Inquiry for the item from Che****

    It's on sale now.

    Thank you.

VODANA Glamorous WAVE Hair Curler / hair curling iron / Korea beauty blogger / Korean hair iron
VODANA Glamorous WAVE Hair Curler / hair curling iron / Korea beauty blogger / Korean hair iron
Item Q&A
  • Question : Inquiry related delivery from its****May 06, 2019

    Hello! When's my order going to be shipped out? :)

    Answer : [Re] Inquiry related delivery from its****

    By the way, my order was paid on last Friday. Saw that your site stated that order will be mailed out by 3pm on the next working day? :)

    Question : [Re] Inquiry related delivery from its****



    Dear Customer

    The international delivery period takes an average of 4 to 7 days, excluding weekends.
    Please contact the 'qoo10' customer center for accurate shipping.

    Thank you.

  • Question : Inquiry for the item from she****Mar 16, 2019

    hi. what is the difference between the glamourous 40mm and the pink 40mm?

    Answer : [Re] Inquiry for the item from she****

    Hello.

    '40mm pink' is 'glamouros wave 40mm pink.'
    It's the same product.

    Thank you.

    Question : [Re] Inquiry for the item from she****

    you mean to say both options are the same product? there are two options; glamourous 40mm and lovely pink 40mm

    Answer : [Re] Inquiry for the item from she****

    Products not marked 'pink' are 'black' products.
    You must select 'lovily pink 40mm' to ship to the pink 40mm product.

  • Question : Inquiry for the item from ang****Feb 17, 2019

    My curler i bought from you guys suddenly didnt lit up at all in just a month. Do advise how to proceed on this. Thank you.

    Answer : [Re] Inquiry for the item from ang****

    Dear customer,

    Please e-mail me a video of a product that isn't working.
    order@vodana.co.kr

    Please e-mail me the order number and the name of the orderer from 'qoo10' when you send the video.


    Thank you.

  • Question : Inquiry for the item from lyn****Feb 12, 2019

  • Question : Inquiry related delivery from wei****Jan 30, 2019

    Hi, how fast will be for the shipping after payment?

    Answer : [Re] Inquiry related delivery from wei****

    Dear Customer

    The international delivery period takes an average of 4 to 7 days, excluding weekends.
    Please contact the 'qoo10' customer center for accurate shipping.

    Thank you.

+View all Notice, FAQ, Q&A >>
VODANA Easywave Auto Curling Iron / Korea beauty / Korean hair Iron / Unicorn Iron
VODANA Easywave Auto Curling Iron / Korea beauty / Korean hair Iron / Unicorn Iron
Item Q&A
  • Question : Inquiry for the item from laf****Apr 21, 2019

    Hello! Do you still have 36mm? Thanks.

    Answer : [Re] Inquiry for the item from laf****

    Hello.

    Renewed 'easy wave 36mm' is in the sales plan.
    I think it'll take some time to resale.
    We're going to sell it sometime this week, so please wait a little longer.

    Thank you.

  • Question : Inquiry for the item from she****Apr 17, 2019

    Will you bring in vodana easy wave pro plus???

    Answer : [Re] Inquiry for the item from she****

    Hello.

    'easy wave pro plus' will be on sale within this week.
    Please wait a little more.

    Thank you.

  • Question : Inquiry for the item from she****Apr 17, 2019

  • Question : Inquiry for the item from syn****Mar 27, 2019

    36mm got stock?

    Answer : [Re] Inquiry for the item from syn****

    Hi~

    36mm is discontinued.
    I'm sorry.

    Thank you.

  • Question : Inquiry for the item from sen****Mar 24, 2019

    Hi, will there be stock for 36mm curler.

    Thank you.

    Answer : [Re] Inquiry for the item from sen****

    36mm is out of stock.
    I'm sorry.

    Question : [Re] Inquiry for the item from sen****

    Will you be bringing new stock?

    Answer : [Re] Inquiry for the item from sen****

    I'm scheduled, but I can't give you an exact answer because I haven't got a definite schedule yet.

    I'm sorry.

+View all Notice, FAQ, Q&A >>
VODANA Soft bar Flat iron / straightener / Korea hair styler/hair straightener/hair /hair treatment
VODANA Soft bar Flat iron / straightener / Korea hair styler/hair straightener/hair /hair treatment
Item Q&A
  • Question : Inquiry from mei****Apr 16, 2019

    Hi, do you have the new Velvetbar Flat Iron? Is it available for shipping to Singapore?

    Answer : [Re] Inquiry from mei****

    Hello.

    'Velvet bar' is a domestic (Korean) product only.
    I'm sorry.

    Thank you.

  • Question : Inquiry for the item from xia****Mar 27, 2019

    Volumn brush is the round brush?

    Answer : [Re] Inquiry for the item from xia****

    Hi~

    I'm sending you a picture of purple volume brush.
    Please check the attached photo file.

    The size is 290mm*56mm*56mm.
    It is 290mm long and 56mm around the brush.

    Thank you.

  • Question : Inquiry related delivery from meg****Mar 25, 2019

  • Question : Inquiry from meg****Mar 25, 2019

  • Question : Inquiry for the item from iFr****Mar 08, 2019

+View all Notice, FAQ, Q&A >>
VODANA Healing Straightener
VODANA Healing Straightener
Item Q&A
  • Question : Inquiry for the item from Tsu****Nov 18, 2018

    Hi. Is this still available?

    Answer : [Re] Inquiry for the item from Tsu****

    Hi!

    This product is currently on sale.

    Thank you.

    Question : [Re] Inquiry for the item from Tsu****

    Ordered! Please mail out as soon as possible!

    Answer : [Re] Inquiry for the item from Tsu****

    Hello,

    Thank you for your inquiry.
    It normally takes 4~7 days for international shipping.

    Thank you.

  • Question : Inquiry for the item from bja****Feb 28, 2018

    Hi, is this item(healing bar) in stock? And I'm also interested in the sweet box but how can I buy it without the soft bar?

    Answer : [Re] Inquiry for the item from bja****

    Hi:)
    Thank you for your inquiry.

    Yes, this item is in stock!

    Softbar is the component of sweetbox. We only provide sweet box with softbar or curling iron.

    Hope it helps.

    Best regards,
    VODANA

    Question : [Re] Inquiry for the item from bja****

    OK, I've just made a purchase for the healing bar.

    Answer : [Re] Inquiry for the item from bja****

    Thank you for your purchase:)

  • Question : Inquiry for the item from bli****Dec 18, 2017

    Hi any warranty on this product? What is the difference between this and the soft bar $60+? Thanks

    Answer : [Re] Inquiry for the item from bli****

    Hi:)
    Thank you for your inquiry.

    VODANA provides one year free warranty from the date of purchase if the appliance is defective in workmanship or materials.
    To obtain service under this warranty, return the defective product to the service center in Korea, together with your purchase receipt.
    To apply for warranty service, please contact us via email or Qpost.

    The differences between this and softbar are
    Healing straightener is better for very thin hair or strong curly hair.
    Healing straightener is also better to use in humid weather.

    Hope it helps!

    Best regards,
    VODANA

  • Question : ironNov 22, 2016

    is the iron bar material Ceramic ?
    If not what is the material of the heating Bar ?

    Answer : [Re] iron

    Hi:)
    The material of healing bar is silicone! (resistance to heat)
    This patented healing silicone strips hold each strand of hair, allowing smoother, effortless styling.
    It even has the ability to straighten in a single pass without any pulling of the hair, no repeat necessary.

    Thank you:)
    Warmly,
    VODANA

VODANA Glamorous WAVE Hair Curler / hair curling iron / hair wand / Korean hair iron / wave hair
VODANA Glamorous WAVE Hair Curler / hair curling iron / hair wand / Korean hair iron / wave hair
Item Q&A
  • Question : EnquiryAug 12, 2018

  • Question : Inquiry for the item from csl****Jun 09, 2018

VODANA Flat iron / small sized / portable / Korea hair styler / hair straightener / hair
VODANA Flat iron / small sized / portable / Korea hair styler / hair straightener / hair
Item Q&A
  • Question : Inquiry for the item from ecw****Jul 30, 2018

    Hi seller, can it be use in Singapore /Malaysia? Is the temperature adjustable?thank you.

    Answer : [Re] Inquiry for the item from ecw****

    Hello:)
    Yes, this is dual voltage product. You can use it in Singapore/Malaysia and even in the countries of 110V.
    The temperature is not adjustable.

    Thank you.

  • Question : Inquiry related delivery from mil****Jul 07, 2018